Anytime Fitness Reviews

Membership not renewed in January. No reason other than the system wasn’t allowing it. Several attempts were made. Often, it’s not easy to get in the doors of these types of places as the managers work behind locked doors. Was beginning to make friends there.

Anytime Fitness is the most poorly run gym ever. I had an injury and had to stop going for 6 months per the agreement terms. They continued to bill me for 8 months despite repeated claims by the manager it was a mistake and would be corrected. He lied to me repeatedly and said it would be corrected and when it wasn't he went totally silent. DO NOT join this gym. It's small and claustrophobic as well.

The club itself was clean, up to date equipment, great training. I have to rate 1 star though because they are overpriced, the contract is insanely difficult to cancel and the customer service once you try to cancel, is horrible. They are blatantly not complying with new FTC regulations effective 5/14/25. I did sign for a with intention to leave prior to auto renew.

I am writing to express my deep frustration with how Anytime Fitness in Guadalupe, Mesa, Arizona has handled my membership and cancellation. I joined in summer 2024 while visiting the U.S. for a short period. The ** staff member who signed me up clearly told me I could cancel at any time by showing my passport, since I was only staying temporarily. Following those instructions, I attempted to cancel and presented my passport. Shortly after, I received one phone call informing me that my membership was not cancelled and that I needed to provide a utility bill from my home country—something that was never mentioned at sign-up. After that call, I was never contacted again. I received no emails, letters, or further calls from Anytime Fitness.

Anytime Fitness, on Road 92 in Pasco, is the cleanest, fanciest machines I've ever encountered. I've experienced a lot of gyms; this gym goes above and beyond its customer service, quality, and comfortability. I can work out ANYTIME, just like its name says, even if I'm up at 3:00 am, and need a quick fix of adrenaline. I love this gym, the owner Michael **, his wife Andrea, and Norma, the primary nutritionist. They are all welcoming, unassuming, personable, and kind to everyone. There are two hand-sanitizers, three bathrooms, two showers, a red-light therapy bed, expensive machines that are always well-running and cleaned. Its set-up is smart! I love it here!

My experience with Anytime Fitness on Cottrelle Blvd in Brampton has been absolutely unacceptable. I asked them to cancel my membership properly, but they failed to process it—and then continued charging me without my knowledge. Worse, instead of reaching out or informing me of any issue, they put a claim on my credit history. I only found out when it affected my credit score.

Horrible experience with Anytime Fitness. Expensive gym membership with great salespeople that only care about getting your money. Be careful about trying out their small class training. They said 4 classes but what they meant was 4 weeks. My last appointment was rescheduled and I got stuck in a year long contract they said would be easy to pause (it was not) and ended up having to pay $250 dollars to get out of. Staff was rude about cancelling. I would not recommend this gym to anyone that doesn't have money to throw away.

I have issues with Anytime Fitness in Gilbert, PA.

They never answer their calls, and never seem to have staff on site. I've been trying to cancel my membership for a month, and they only just responded to my phone calls a couple days ago. AFTER I'd already changed all of my banking information because of them. Worst experience with a business in my life, AVOID AT ALL COSTS

The Anytime Fitness in Kamloops is my favourite gym. The atmosphere is always welcoming, the onsite trainer, Steve is fantastic and very accommodating with booking private sessions. Steve is very knowledgeable in all aspects of fitness, and trains his clients for their specific goals. I’ve had a few trainers and always felt like they had a one size fits all program that didn’t really work for me, Steve is not like any of them! He makes workouts specifically tailored to his client's needs!

I have been trying to cancel my membership since October 2024 in Reno, Nevada. We were not in a contract and were told to just come in to cancel. We did, but the guy was on lunch break so he didn't want to print the papers, just stuck a note on the bulletin board and said it would be taken care of. 2 weeks later we were charged a "maintenance fee" in addition to biweekly membership fee. We tried to go back again and meet a trainer who said he was in a training session and would take care of it. We emailed them about our memberships and were told it takes 30 days to process.

I live small town and Anytime Fitness is the only club in town. The monthly fee is the highest I ever seen in the big cities plus they will charge you yearly fee for maintaining that equipment. If you need cancel or freeze for month or two you have to pay freeze or cancel. They need 30 days notice plus fee. You may be sick for three weeks why do you have to pay. Worst place for Customer service. They have people working in the gym, but anytime you ask them questions you have to call 800 number or write a letter to get anything done with them.

Anytime Fitness is terrible. Pay more to go elsewhere. You’ll be glad you did. I canceled my membership in writing 30 days in advance like they required. Took out payment in November and December and will not refund.

Castle Rock Anytime Fitness: New owner does not keep up the gym. Last visit in, Fall of 2024 place was a mess and out of 3 bathrooms, none were usable. Bathroom light out, no paper towels, no soap. No way to wash my hands after using the bathroom and then touching the gym equipment, and obviously the same is true for everyone else. When I emailed the owner about the gross conditions and said I wanted to cancel membership, he told me I was under contract and had to pay in full, no offer of apology, no explanation or telling me the situation had been fixed. Really unprofessional and dirty. Even worse, there is no assistance from the franchise or corporate, they have absolutely no customer service department. Lots of other options out there, I strongly encourage everyone to find a place that is clean and safe and treats its members with respect!

Everything is dusty crumbs and pet hair everywhere. Can’t breathe without breathing in dust or pet hair. Other than that they have good equipment. Just needs to be wiped down. It’s sad both locations look the same.

Anytime Fitness has sketchy cancel practices and they’re hard to get ahold of. They Say one thing and do another. We were told canceling would be quick and easy when we joined. We were supposed to be canceled in October but somehow we weren’t canceled then after that they started charging our old card twice a month instead of once. Which we never agreed to. So 2 charges per person per month for 2 months to our card when we thought we were cancelled. My husband had a message from the gym saying we were all caught up financially. We thought we were good and cancelled. We start getting calls from a bill collector and were shocked. We had to pay 340 in fees just to be allowed to put in a second request to cancel and had to go cancel our memberships in person.

Membership was locked by management for a bad review (didn't write anything just gave them 1 out of 5 stars). Was told it wouldn't be unlocked until the bad review was removed. Still charging me tho?!

Can’t get hold of anyone at “corporate” or the place I signed up at. They lock you in for years without telling you and don’t return calls or inquiries on issues. Expensive for what you get and they could care less about customer satisfaction.

We canceled our membership back in October. The gym is still trying to charge us each month. Now they’re telling us that we have to come in person to cancel our membership when we have written proof that we canceled it back in October. There’s nobody ever available and they don’t return your calls. There is nobody ever present in the gym in order to cancel the membership. We’ve called ABC and they tell us to contact the gym and it’s a lot of runaround.

Signing up for a FREE "Challenge" with Rob **??? Think again. This FREE challenge includes handing over $300 with the ASSURANCE from ** that you can either use that money towards further training OR request your money back. You will NEVER see that money again, he will use any tactic possible to refuse to repay it, including having his sidekick trainer Steve swear that you were actually supposed to have accomplished another, different "challenge" that you signed up for and tell you that you did not meet the requirements, and trainer Steve will tell you that maybe he "forgot" to tell you about that. They are two slimy guys and you do NOT want any part of this gym. Go elsewhere, to a reputable gym that values you as a client.

I once had a membership here that I was able to easily cancel with a phone call. A couple of years later I signed up again and the cancellation process this time was ridiculous. Several calls and emails to get it done. Don't sign anything with these people.

I signed up for an Anytime Fitness membership in San Jose, California, under the assumption that I could cancel my contract if needed. The gym informed me that the membership required a 24-month commitment but assured me that I could cancel at any time for a $200 penalty. They also mentioned that Anytime Fitness has locations across the U.S., and if I moved to another state, I could cancel without penalty if I wasn’t satisfied with the service at the new location. This was confirmed by several points in the contract, which seemed reasonable, so I decided to give Anytime Fitness a try.

They're all smiles when you join the gym however, canceling the membership is impossible even if you submit all the necessary documents. I have been trying to cancel my membership and have submitted the required document and they have stopped replying to my emails. I've changed my credit card number because they keep charging me membership fees.

Simply the worst, exploitative and predatory. No easy way to cancel and their contract terms are insane. These people should get 0 stars, they are awful, simply truly terrible and they deserve to be shut down.

The gym is filthy, hasn’t been vacuumed, dusted in weeks. No towels or sufficient disinfectant to clean machines after use, this is a serious sanitation issue. Equipment is strewn around, no one at the gym goes around to clean up, straighten up so members can readily find things. It has gone downhill significantly.

I've been trying to cancel my membership since June 17th due to a back injury. I've emailed the Huntsville Anytime gym regarding the cancellation several times and keep getting the runaround. I just want my membership cancelled.

About the Northborough MA branch: I wish I could give 0 stars because of the stress it is to SIMPLY CANCEL THE MEMBERSHIP. They charge 60% or $150 minimum of the remaining balance. Anytime Fitness was the closest to me two months before planet fitness opened right across from where I live. Ughh!! I was then stuck to them. My mother started her membership with planet fitness, paid $10/mo, cancelled a couple months later with absolutely no stress while I’m still stuck to this horrible gym paying $40 bucks a month and having to pay $100+ to simply cancel. FYI: This 60% policy is not even on their contract. If you want to save money and energy, think a little more before considering anytime fitness.

Been with the club since 3/1/2023. It's a fitness club in Tempe, AZ on Scottsdale Road, with a clueless manager who caters to youth only. Uninterested in resolving health and safety issues for special populations that can easily be resolved for the general good. Spends most of his time on his cellphone in his office. Bathrooms are very dirty when seniors work out, typically the early AM and especially on Mondays (I'm also assuming weekends when staff is not there).

I signed up for group training. Nothing against the trainer. I'm sure he was doing his best to provide the workout he thought would work HOWEVER, this gym DOES NOT CARE IF YOU ARE INJURED FROM THEIR WORKOUTS. Each time I worked out I couldn't walk or sleep because my back and hip hurt so badly. They will only let you out of the contract if they permanently disable you!!!! You have 2 days to decide if this is for you or not!! For a company that is supposed to stand for wellness they have failed miserably! They will charge me $150 early cancelation and a HUGE portion of my membership over a 2 year period!!! You can early term cancel, which includes $150 cancel fee, 20% remaining agreement value and a 30-day notice and in case you don't think that's a lot let me break it down for you. $1268.80 + $150 + $252 = $1670.8 FOR BEING INJURED AND HAVING TO SPEND EVEN MORE FOR CHIROPRACTIC WORK.

I would have given this Lake Wales, St Rd 60 a 0 rating if I was able. One star is way too much credit. If you get in a disagreement with the manager, she not only cancels your membership but your family member also.