ADHD Online from Mentavi Health Reviews

ADHD Online (ADO), a division of Mentavi Health, is an online platform that connects patients to licensed mental health professionals to diagnose and treat attention-deficit/hyperactivity disorder (ADHD). Evaluating licensed psychologists may also diagnose anxiety, depression, binge-eating disorder or other mental health conditions. ADO serves both adults and children (with parental consent). Assessment is available in all 50 states, but treatment options vary depending on the state. Treatment options include:

• Diagnosis. By evaluating the assessment, a licensed psychologist determines if you have ADHD and/or other mental health conditions. The Smart Assessment is available in all 50 states. ADO claims the assessment adapts to patient answers for a more thorough evaluation.
• Coaching. Certified coaches provide one-on-one sessions to provide personal guidance. Only available for individuals 18 and older. Per ADO’s Patient Support, “[Coaches] specialize in non-clinical mental wellness. Their role is centered on providing guidance and motivation, focusing on personal development.” Coaching is available nationwide.
• Treatment. Where available (varies by state), treatment includes medications to treat symptoms of ADHD and related conditions.
• Therapy. Teletherapy sessions are 50-minute Zoom calls with a licensed therapist with at least a Master’s degree in the field. Clinicians help you develop a care plan. ADO claims to use only evidence-based therapy, such as cognitive behavioral therapy. Therapy is not available in all states.

At the time of publishing, available options by state include:

To get started with ADHD Online (ADO) from Mentavi Health, choose “Start Now,” enter your email address, select a password and agree to the terms and conditions. Then, you purchase the assessment for $179. Next, proceed through the Smart Assessment.

According to Mentavi, “Our Mentavi Health Smart Assessment has been carefully developed by qualified psychologists and physicians for the purpose of formally diagnosing not only ADHD, but anxiety and depression as well. The formal assessment contains embedded DSM-5 criteria guidelines as well as validated tools such as the GAD-7 and PHQ-9, which are routinely used in clinical settings. The smart assessment is also routinely updated to include new screeners such as the Bergans scale for social media addiction, ASRS-2, binge eating disorder, loneliness, and more!”

DSM stands for Diagnostic and Statistical Manual of Mental Disorders; GAD-7 is a diagnostic test measuring the severity of anxiety and it stands for Generalized Anxiety Disorder; PHQ-9 stands for Patient Health Questionnaire and measures depression severity in adults; ASRS-2 stands for Autism Spectrum Rating Scales and measures behaviors associated with Autism Spectrum Disorder (ASD).

Once submitted, a licensed psychologist will review your assessment and diagnose your condition within five days. You may be diagnosed with ADHD, depression, anxiety, binge eating disorder, social media addiction or other condition(s). You may also receive more than one diagnosis or no diagnosis. The assessment fee is nonrefundable regardless of your diagnosis or lack thereof.

If you’re diagnosed with a condition, you’ll be offered treatment options as available in your state. You can also take your diagnosis to a doctor of your choice if you’d prefer.

Pricing for ADHD Online (ADO) from Mentavi Health varies with each treatment option. ADO charges a $179 up-front fee to take its Smart Assessment. Once you access the assessment, the fee is nonrefundable even if you don’t finish it, aren’t diagnosed or are unsatisfied with your diagnosis.

ADO states annual medical treatment that includes five appointments (excluding the cost of medication) averages $875 per year. The initial consultation costs $199, and follow-up appointments cost $169.

Mental Wellness Coaching, available in all 50 states for patients 18 and older, costs $99 per session and is done via Zoom call. Choosing coaching does not require a medical treatment plan, although ADO specifically states your coach may recommend meeting with a clinician. Completing the Smart Assessment is required.

Teletherapy costs $99 per session and requires you to complete a Smart Assessment. These sessions are also conducted via 50-minute Zoom calls. You and your therapist can determine how often to meet.

ADO offers payment plans through Klarna to split the costs over four interest-free payments. Prescription medications are not included in any fees paid to ADO. Patients will be charged a $50 no-show fee if they arrive more than 10 minutes late to their initial appointment and more than seven minutes late to a follow-up. Rescheduling must be completed 24 hours in advance. The fee is waived if the patient is on time but the provider is not.

ADO offers access to ADHD-related webinars and podcasts for free through its site.

Yes, ADHD Online (ADO) from Mentavi Health is a legitimate telehealth platform connecting patients seeking support for attention-deficit/hyperactivity disorder (ADHD) and other conditions to a network of licensed mental health professionals. ADO makes its terms and conditions, privacy policy, notice of privacy practices, cancellation and refund policy and pricing accessible to all site visitors indicating a commitment to transparency. It provides phone support during business hours (Monday through Friday, 9 a.m. to 5 p.m. EST) by calling (888) 493-2343.

ADO Patient Support is the 24/7 chat system available on ADO’s website. It’s staffed by artificial intelligence, which can connect you with a live agent during business hours. ConsumerAffairs asked it if the service is legitimate and it said, “ADHD Online is a legitimate and credible assessment platform. We are compliant with all state and federal privacy requirements and regulations. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that requires organizations to protect sensitive health information they have about a patient. We will only disclose your information if we have your consent. We follow the law to keep your medical information private and secure.”