Tuft & Needle Reviews

The mattress was delivered to my house in the predetermined time. The delivery men carried the mattress inside for me. They were very nice and professional. I had no complaints or issues about delivery. It has a very good warranty that covers all the basic problems that may occur with a new mattress. Fortunately I have not had any problems and have not had to use the warranty. I have had no problems with the warranty, service, delivery, or any monetary issues. So, I haven't had to use customer service except for one call to confirm the delivery of a payment. That call was helpful and incident free. For the price I paid, I feel as if the quality is a good value. I sleep good at night knowing that I paid a fair price for a quality mattress. It is made of good materials and is constructed to be a competitive product.

Delivery arrived when expected, and was in perfect condition. Would definitely recommend to anyone in current need of a mattress. Also great mattress quality. A one year warranty that covers just about every kind of damage. Would recommend to anybody who makes warranty a priority in the selection process. Very pleased with the entire process from the man who made the sale to me all the way to my delivery. I would recommend to everybody looking to buy a mattress soon. The first thing that comes to my mind when a mattress is the word, "cheap", and my recently purchased mattress, however, was high quality, and will be buying it again when I need another one.

I live in NY so delivery is free, and it ships in 1-2 business days by FedEx. They don't deliver on weekends, only weekdays, but it's fine for me. It comes in a compressed box, so it's not bulky. They offer 10 year warranty with 100 day free trial period, which means you can return for full refund the mattress if you don't like it within the first 100 days. The mattress will then be donated to charity. I have not tried to contact their customer service. Hopefully not ever. But if I have to contact them, it's by phone. No chat or email. Or probably check their website for more info. Includes 100 free trial period, 10 year warranty, free delivery and easy setup. So it is fairly good. New technology... Comfy... I like it.