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Tuft & Needle Reviews

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By: Diana Flowers
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Edited by: Jon Bortin

About Tuft & Needle

Tuft & Needle was established in 2012 and offers mattresses made with its proprietary T&N Flex foam, Release foam and Adaptive foam. The company sells both all-foam and hybrid models, which feature cooling gel and heat-wicking graphite to keep sleepers cool. All mattresses come with a 100-night sleep trial guarantee and a 10-year limited warranty.

Helpful Reviews

Pleasanton, California
Verified purchase
Initially the mattress was a little too hard and we were going to send it back but Tuft & Needle sent us a mattress topper that helps a lot - so great customer service. The mattre...

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Bainbridge, WA
Verified purchase
We love our new Tuft and Needle mattress. We bought one and liked it so much we bought two more for other family members. The delivery was fast and the set up was easy. ...Wish th...

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Tuft and Needle mattresses

Mint Mattress

$1,295 (queen)

Designed for those who have trouble staying cool while they sleep. Constructed with two times the amount of T&N Flex foam and a graphite-infused top layer to pull away body heat. Comes with an antimicrobial cover with cooling technology. Medium-plush firmness.

Mint Hybrid mattress

$1,995 (queen)

The Mint Hybrid is made with two times the amount of of T&N Flex foam along with micro coils and individually-wrapped coils for added support. Offers up to 40% better airflow compared to the Original Hybrid. Medium-plush firmness.

Original mattress

$895 (queen)

A medium-firm mattress that offers a lot of support and versatility for the price. Features two layers of open-cell foam that are infused with graphite and cooling gel. Mattresses can accommodate sleepers of any size or weight and are compatible with almost all bed frames.

Original Hybrid Mattress

$1,495 (queen)

Combines adaptive foam with pocketed spring support. Mattress comes with a quality cover with cooling technology, and built-in air channels that help wick away heat and moisture. Springs are made from tempered steel and are individually wrapped. Medium comfort level.

Other Tuft & Needle products

In addition to mattresses, Tuft & Needle also sells bedding and sleep technology like fans, white noise machines and alarm clocks.

The company also offers bed frames, including its newest product, the baselogic adjustable bed frame. Queen baselogic frames range in price from $499 for the basic Bronze model to $1,699 for the Platinum model that comes with dual massage, under-bed lighting and integrated sound therapy.

Tuft & Needle prices

Tuft & Needle’s prices are affordable compared with other comfort mattresses — its twin mattresses start at $645 and California kings start at $1,295 (as of publishing). The company does offer a 15% discount to military service members, first responders, and healthcare workers, but it doesn’t offer price matching and doesn’t provide disposal services for your old mattress. Customers can also choose to finance their purchase with monthly payments by using Affirm.

Each mattress comes with a 10-year limited warranty, a 100-night sleep guarantee and free shipping and returns to all states except Alaska and Hawaii.

» READ MORE: How much does a mattress cost?

Tuft & Needle FAQ

What is the life expectancy of a Tuft & Needle mattress?

Most mattresses have a lifespan of at least 10 years, and all Tuft & Needle mattresses come with a 10-year limited warranty. The company recommends that mattresses be replaced every eight to 10 years.

Can you flip a Tuft & Needle mattress?

Tuft & Needle mattresses should not be flipped, but the company does recommend rotating them every six months.

Still have questions?

Tuft & Needle Reviews

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    How do I know I can trust these reviews about Tuft & Needle?
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    CoveragePriceMaintenanceStaff

    Reviewed Dec. 17, 2024

    I purchased a T&F mint hybrid mattress on 4/19/24 through Amazon. I made this purchase based on several friend recommendations and extensive online research. I figured if I spent more money on a nicer mattress, it would take care of me and last a long time. Upon switching to my new mattress, I noticed some twinging in my low-back. It wasn’t painful, so I figured my spine was probably just adjusting to my new mattress.

    Since the initial purchase, this low-back twinging steadily increased to the point where it's intolerable and undeniable. I'm in excruciating pain when I first wake up in the morning, every morning. I didn't pursue a warranty claim during the 100-night free sleep trial because my low-back pain didn’t manifest until AFTER the sleep trial had expired. When I finally reached out to T&F, they informed me that since there isn’t a physical defect with my mattress, they can’t do anything to help.

    I spent half my savings on this mattress, and I can't afford to replace it. If this T&F mint mattress is too soft for me (a 6'2, 200 lb, back-sleeper), I suspect this issue will apply to MANY other humans out there. To summarize: I purchased a T&F mattress, and I've proven that it's destroying my low back... but T&F says there's nothing they can do to make this right. Tuft & Needle lacks any sense of integrity and regard for its customers… it’s solely about making money at the expense of their customers.

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      Customer ServiceStaff

      Reviewed June 26, 2021

      Initially the mattress was a little too hard and we were going to send it back but Tuft & Needle sent us a mattress topper that helps a lot - so great customer service. The mattress is wearing very well.

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      PriceRates

      Reviewed May 26, 2021

      I’ve owned my Tuft and Needle king mattress for over 6 years and it is more comfortable than any Tempurpedic mattress out there! The quality and price of this bedding is far superior to any bed-in-a-box.

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      Sales & MarketingPriceRefunds & PayoutsHonesty & Transparency

      Reviewed April 18, 2021

      My wife and I needed new mattresses. After years of using a traditional mattress with springs, we were looking for something that would work while saving money. We purchased the basic Tuft and Needle and then the next upgrade for her. (Yes we are both 70 and sleep on different beds.) I felt mine was a little better than what I had used before and but she constantly complained about hers. I felt my "Princess & the Pea" just needed more time for her body to adapt! She went along with my prodding but dropped the issue until AFTER the 100 days had passed.

      Yep, my fault. Money has always been so hard to come by so I was determined to plow through with this. As for me, I have had constant back pain issues and they never got better when switching over. The final straw was when I had a guest who slept over and used my bed while I moved to single bed with a traditional mattress that we use for the grandkids. I slept great all night the first time and woke with NO back pain or stiffness. Go figure. BTW, my guest hated the foam.

      After 3 years of increasing back issues, we decided to look into new mattresses but not these mail order foam deals. Mattress stores give you the big sales pitch with fluff but so do the mail order ones. After all, they don't want to pay for the overhead of a store where you can actually try these, and I think it's somewhat of a scam as well. DON'T BUY ANY MATTRESS WITHOUT TRYING IT! A third of your life is spent sleeping and you need the best you can for restorative health! This is not something you can scrimp on. We found great ones at Cantwell Mattress 100% cotton and worth checking out if you live in Texas. We are sleeping all through the night and love them. They're great people to deal with. Complete honesty.

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      Verified purchase
      Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffFollow-Through

      Reviewed Feb. 25, 2021

      We actually purchased 2 Twin XLs to serve as our King mattress. Both mattresses arrived quickly and in perfect condition without any annoying off-gassing or smell. My wife has been battling hot flashes and the graphite infusion technology really seemed to work as advertised -- she was very happy not sleeping hot. In fact, she loved the mattress and found it comfortable for back and side sleeping.

      Unfortunately, I am a total princess and the pea, and I found the mattress supportive but too firm. It would have probably worked well for me with a 1" or 2" foam topper, but that would have made my wife sleep hot, so we contacted Tuft & Needle customer service after about 40 days into the 100 night trial. No hassle, no fuss, and totally AMAZING customer service team. We received a full refund right away, even for the 2x $50 mattress covers, without any attempts to loophole us in any way. You can trust Tuft & Needle to do the right thing. These guys are amazing!

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      Reviewed Nov. 22, 2020

      I researched this as I have lower back pain. Reading the reviews I wonder if they’re real? My lower back pain not only didn’t go away, it got worse. Slept in a spare bedroom bed and no pain. Returned to this one and the pain returned. Feel like I was ripped off.

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      Coverage

      Reviewed Aug. 6, 2020

      This is by far the most comfortable mattress I've ever owned. Was purchased to replace a $5,000 water-filled mattress system. This is more comfortable and so much less hassle to set up, move and maintain.

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      Staff

      Reviewed July 24, 2020

      Took away my back issues and I am a much nicer person to be around since I am sleeping better and feeling better. The guarantee is amazing and they stand behind it! Several members of our family has tried our bed out and bought beds of their own from Tuft N Needle. My sister thought hers was too hard so they sent her a free mattress topper and she loves it! My parents like theirs so much that they bought another one for their camper!

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      Reviewed July 23, 2020

      I got an extra long single. It was more like box springs hard than a mattress. I definitely needed a mattress topper, a good 3" one at least. Now I am still using it after 5 years and it survived a move so there is that.

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      PriceRates

      Reviewed May 8, 2020

      We bought the Mint mattress in Queen and it has been great. It's soft but supportive. First we had bought a different more popular mail-order mattress but we're not satisfied that it felt any better than our old box spring. The Mint came at a slightly lower price tag. It was convenient shipping and felt softer but not too soft. I have a spinal problem and have not had noticeable back pain with this mattress.

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      Tuft & Needle Company Information

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      Tuft & Needle
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      www.tuftandneedle.com
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