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I purchased the Regency bed set about 3 years ago. First the dresser handle broke off. I called the extended warranty (Guardian). They refused to fix it. Then my headboard leather started to peel off. Called the warranty again. They again denied to fix. I also went to the store about my complaint. They told me it was out of store warranty. I have always liked The Room Place and thought they sold quality furniture. They have lost me as a customer. I will never shop with them again.
My initial purchase did not go right. I felt swindled by a shady salesman then when I get my furniture it's missing pieces. They trick me into financing only to charge late fees that are not disclosed about specific time of payments written on front of bill. It says payment due by specific date not the time when I inquired about late fees. They say the time is listed on back of statement not in the "late fee warning" box on the front. It's on the back in small print. The customer service account specialist even stated she knows no one reads the back but nothing she can do because they do not honor courtesy fee removal. It's horrible and I will never recommend shopping here again.
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I placed an order for a dining table set on Black Friday 2021. We have not received the product so far. I did request for the dining chairs earnestly and they delivered 10 days ago. But not able to deliver dining able so far. The original date of deliver was March end. I am tired of waiting and they do not call back also on leaving messages. The supervisors never call back. I feel cheated. I feel they have not respected the customers and they took the whole money on the day of purchase. I had to manage with meetings and celebrations without the dining table which they promised. I want to inform the authorities about their careless and irresponsible behavior.
I made a purchase of the Bakers sectional in gray. They delivered a used chaise littered in dog or cat hair. I have zero pets due to asthma and allergies. I broke out in hives. I reached and complained. They gave me a discount. I do not have my new chaise it has been months. Horrible service. I am very disappointed in the service and product.
THE WOREST PLACE TO SHOP FOR SURE.. First in store representative was trying to squeeze every single penny out of us. Totally understand that. That is her job. But behind my back trying to force my wife to buy insurance on furniture, is new low. I took my special need son to restroom and told the representative Hilda we didn't need insurance on the bedroom set. After I was gone she was trying to persuade my wife to agree on buying insurance. WOW! REALLY!!! BUYERS BE AWARE.. Their furniture is not very good quality and on top of that they try to force you to keep furniture.
Spend over 5k on bedroom set. Which by the way, will not be delivered completely till next year April 2022. I am okay with that because of covid situation. So I got headboard, footboard, sides, dresser and mirror. When I got them and delivery people started to opening up so fast and setup so fast. I thought, "Wow. What a great service." I thought everything should be good. BUT HUGE NO!!! Found broken headboard on the back and missing paint/scratch on the side. Mind you, according to store representative Hilda this was very expensive and high class bedroom set and lots of people are waiting for it for very long time but we got it right away when we entered in the store and she was trying to persuade my wife behind my back to buy $500 insurance on it because she hates to see if something happens to it (her words not mine), and it was damaged.
Delivery guys didn't want to have anything to do with it and tried to tell me it's okay. So they don't have to take anything back. Like they will only get paid to deliver and leave furniture in customer's home. So when I told him NO, he ended up taking pictures and forwarded to the management and guess what he told me, if he will not setup this 1st time, other guys when they bring new replacement won't set it up as well. So customers please BE AWARE even though you paid for them to deliver and setup and even the furniture has damages upon delivery, the replacement furniture which they will bring it to you 2nd time they won't set it up for you. Unless you pay them delivery charges again. I paid for service but instead it felt like I was given a favour to do all that. LOL. LOL. Really!! Seriously!!!
So upon checking found missing paint/scratches on dresser as well. I took pictures and called customer service myself and told them the whole situation and forwarded the pictures to start getting replacement of so called very expensive and beautiful furniture which people are waiting for very long time. I ended up waiting for week to get replacement and this time delivery guys asked me to come outside and inspect before they bring it in and guess what? You guessed it. They found scratches on the furniture and showed me before I found them myself. So they took pictures and took it back from outside.
2nd time I have to schedule everything accordingly so I can be home for this delivery. But they can't deliver proper furniture. So now I got a call from customer service and was offered WOW! wait for it, A DISCOUNT!! And to keep damaged furniture as is. Now slap in my face moment, I was offered $200 discount to keep that damaged furniture on over 5k bedroom set I bought. $200 REALLY!! I told them no. 2nd day got a call and was told by representative that this furniture has an antique look so it will have scratches and damages on them. LoL LoL LoL. Like I have been living under the rock in my entire life and can't tell the difference between damaged and antique.
So now my dresser is no longer in stock because I have been returning damaged furniture again and again. So they want to punish me now and hoping I will change my mind and keep the damaged furniture. Now they will only deliver headboard and also their manager will inspect the furniture before it leaves the warehouse. But I told her I don't care what your manager will inspect and say. Final inspection will be mine and if I see a single scratch, I will return it from outside.
We purchased a living room set, including a recliner, from The Roomplace in late 2017, and in February of this year it broke. We contacted the warranty company (Guardian) and they had no record of our warranty. That was the 1st problem. We contacted The Roomplace and they too showed record that we paid for the warranty, but the sales rep that we had the day of purchase, put the information in wrong. The Roomplace said that they would personally give us the same terms of the warranty. The Roomplace said it would take a month for the chair part to come in, so we waited. After that month, I called them again, and they said another month. At some point over the summer, they delivered a part to my home. We waited for the technician to come, and when he did, he discovered that the part was wrong. He left, without taking the huge part. Now we have a broken recliner AND a heavy 27"X19" part in our living room.
Every time the recliner gets bumped, the foot pops out and the broken metal scratches my wood floor. I have been told EVERY month that the part will be here the following month. I am tired of being misinformed and want this made right. I also do not believe that if they had filed the warranty correctly, that the actual warranty company would be giving us this much grief. We have bought A LOT of furniture over the years at this store, and will never buy from there again because of how they treat us. I have looked at the site, and this recliner is discontinued. There is, however, a chair that matches our living room set. I think this chair needs replaced. If this is not resolved very soon, I will be getting an attorney and have the chair cost reimbursed, along with my damaged floor cost. It has been 8 months.
Zero stars***. I filed a claim and it turns out nothing is covered under the plan. I need my refund asap because I don't understand how nothing is covered under the plan then why even have plans. Please people do not waste your money on a warranty for your couches, sofas, nothing. They will not cover nothing. Only take your money.
If you want quality furniture, please stay away from The Room Place. Hope to see them go to court soon… I bought a sofa in less than a week, it’s deteriorating. I have made few trips to the store to discuss with the manager but he was never available. Please stay away from this store!
5 years ago I purchased a family room set from Room Place Schaumburg, IL, and sales person suggest I should get a extended warranty and on the end of warranty time (5 years) "0 claim", I should get money back in my pocket. Time flying, now is time to collect MY MONEY, “But": no not so easy, says “nice" representative from Schaumburg location, "Hold your horses, not so quick. Yes you can collect YOUR (my money) but only as store credit," they pushing you to spend YOUR (my) money and buy some furniture. By the way, I can’t buy anything from Room Place (using store credit $250), price skyrockets. I contact with Schaumburg store representatives twice, same answer ONLY as a store credit. I call Guardian Protection Product INC. "Sorry it is out of our lead." Suggestion: contact with store manager. Call several times, customer service refuse even to put Store Manager on the phone.
I contact with BBB, read answer: "The RoomPlace was saddened to learn of our Customer’s concern. If during the warranty period there is no claim, The RoomPlace will issue 100% of the protection plan price in the form of an in-store credit, valid for a period of 1 (one) year from date of issuance towards the next furniture purchase of $499 or more. Attached is the post card provided at time of purchase to Customers who elect the protection plan. We are truly sorry if there was any misunderstanding as it relates to the terms of the plan at time of purchase. A member of our team will reach out to our Customer direct. With much respect, Customer Care" It it’s a clearly a FRAUD.
The Room Place's 5-year "no-use, no-lose" warranty is deceiving. The "warranty" covers nothing of actual value. Also, the representatives never tell you that you'll only be getting STORE CREDIT for furniture purchases of $999 or more. They deceive you by saying you'll get your money back... That's not true. Further, their quality is HORRIBLE. I've had issues with a couch I purchased not even a year ago (so still under warranty). The leg has broken twice. The first time, they sent a repair person to fix it. He said the leg broke because of poor quality wood. When I told The Room Place representative what the repairman told me, they said I can't trust his opinion on the quality because he is from a third party... That is absolutely ridiculous given he does this for a living. They also shouldn't be sending people out that they "don't trust" to come fix our furniture. STAY CLEAR OF THIS COMPANY. THEY ARE A WASTE OF MONEY.
The Room Place Company Information
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- The Room Place
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