The Room Place

I purchased the Regency bed set about 3 years ago. First the dresser handle broke off. I called the extended warranty (Guardian). They refused to fix it. Then my headboard leather started to peel off. Called the warranty again. They again denied to fix. I also went to the store about my complaint. They told me it was out of store warranty. I have always liked The Room Place and thought they sold quality furniture. They have lost me as a customer. I will never shop with them again.

My initial purchase did not go right. I felt swindled by a shady salesman then when I get my furniture it's missing pieces. They trick me into financing only to charge late fees that are not disclosed about specific time of payments written on front of bill. It says payment due by specific date not the time when I inquired about late fees. They say the time is listed on back of statement not in the "late fee warning" box on the front. It's on the back in small print. The customer service account specialist even stated she knows no one reads the back but nothing she can do because they do not honor courtesy fee removal. It's horrible and I will never recommend shopping here again.

I placed an order for a dining table set on Black Friday 2021. We have not received the product so far. I did request for the dining chairs earnestly and they delivered 10 days ago. But not able to deliver dining able so far. The original date of deliver was March end. I am tired of waiting and they do not call back also on leaving messages. The supervisors never call back. I feel cheated. I feel they have not respected the customers and they took the whole money on the day of purchase. I had to manage with meetings and celebrations without the dining table which they promised. I want to inform the authorities about their careless and irresponsible behavior.

I made a purchase of the Bakers sectional in gray. They delivered a used chaise littered in dog or cat hair. I have zero pets due to asthma and allergies. I broke out in hives. I reached and complained. They gave me a discount. I do not have my new chaise it has been months. Horrible service. I am very disappointed in the service and product.

THE WOREST PLACE TO SHOP FOR SURE.. First in store representative was trying to squeeze every single penny out of us. Totally understand that. That is her job. But behind my back trying to force my wife to buy insurance on furniture, is new low. I took my special need son to restroom and told the representative Hilda we didn't need insurance on the bedroom set. After I was gone she was trying to persuade my wife to agree on buying insurance. WOW! REALLY!!! BUYERS BE AWARE.. Their furniture is not very good quality and on top of that they try to force you to keep furniture.

We purchased a living room set, including a recliner, from The Roomplace in late 2017, and in February of this year it broke. We contacted the warranty company (Guardian) and they had no record of our warranty. That was the 1st problem. We contacted The Roomplace and they too showed record that we paid for the warranty, but the sales rep that we had the day of purchase, put the information in wrong. The Roomplace said that they would personally give us the same terms of the warranty. The Roomplace said it would take a month for the chair part to come in, so we waited. After that month, I called them again, and they said another month. At some point over the summer, they delivered a part to my home. We waited for the technician to come, and when he did, he discovered that the part was wrong. He left, without taking the huge part. Now we have a broken recliner AND a heavy 27"X19" part in our living room.

Zero stars***. I filed a claim and it turns out nothing is covered under the plan. I need my refund asap because I don't understand how nothing is covered under the plan then why even have plans. Please people do not waste your money on a warranty for your couches, sofas, nothing. They will not cover nothing. Only take your money.

If you want quality furniture, please stay away from The Room Place. Hope to see them go to court soon… I bought a sofa in less than a week, it’s deteriorating. I have made few trips to the store to discuss with the manager but he was never available. Please stay away from this store!

5 years ago I purchased a family room set from Room Place Schaumburg, IL, and sales person suggest I should get a extended warranty and on the end of warranty time (5 years) "0 claim", I should get money back in my pocket. Time flying, now is time to collect MY MONEY, “But": no not so easy, says “nice" representative from Schaumburg location, "Hold your horses, not so quick. Yes you can collect YOUR (my money) but only as store credit," they pushing you to spend YOUR (my) money and buy some furniture. By the way, I can’t buy anything from Room Place (using store credit $250), price skyrockets. I contact with Schaumburg store representatives twice, same answer ONLY as a store credit. I call Guardian Protection Product INC. "Sorry it is out of our lead." Suggestion: contact with store manager. Call several times, customer service refuse even to put Store Manager on the phone.

The Room Place's 5-year "no-use, no-lose" warranty is deceiving. The "warranty" covers nothing of actual value. Also, the representatives never tell you that you'll only be getting STORE CREDIT for furniture purchases of $999 or more. They deceive you by saying you'll get your money back... That's not true. Further, their quality is HORRIBLE. I've had issues with a couch I purchased not even a year ago (so still under warranty). The leg has broken twice. The first time, they sent a repair person to fix it. He said the leg broke because of poor quality wood. When I told The Room Place representative what the repairman told me, they said I can't trust his opinion on the quality because he is from a third party... That is absolutely ridiculous given he does this for a living. They also shouldn't be sending people out that they "don't trust" to come fix our furniture. STAY CLEAR OF THIS COMPANY. THEY ARE A WASTE OF MONEY.