The RoomPlace Reviews

Do not waste your time!!!! Totally incompetent. Poor communication and no resolution to their mistakes. I ordered a living room set on October 6th from the Homewood location. 1 sofa, 2 chairs, 1 ottoman and a set of end tables. We were told November 13th was the earliest delivery date. We chose today, Saturday, November 15th as a delivery date. This morning I sent a chat on the website because I had not heard what time the delivery would come. I got no response. The store didn't open until 10am. I called the customer service number and spoke with a lady who told me my order has been canceled. There was some issue with the furniture being discontinued/no longer carried by Home Place. The sofa was no longer available in the color I selected. There are however two other colors available.

Too bad I have made an order on July, and till writing this lines, I have not received my order. I am getting the runaround. I think I will have to seek some assistance from the Consumer Affair and a small claim court.

I bought a fireplace box, and had to wait months before I was able to pick it up, it was on back order time after time. Will never buy anything from this place again. And I was short parts for my entertainment center!! The worst!

Buyers beware. The Room Place is like purchasing a used vehicle. The sales reps will say whatever they can to get you to purchase furniture from them. When there is an issue the store and corporate office will not do anything to fix the issue. Last year my wife and I were looking for a new sectional couch. We found one we really liked from another furniture store but we decided to take a look at The Room Place. We told the saleslady that we did not want a couch with cushions sewed into the back. The sales rep showed us a couch that we liked but it had the cushions sewed on. The saleslady assured us that the way the couch was built that we would not have any problems. The saleslady even went as far as to have another saleslady vouch for what she was saying. The saleslady also told us to get the extended warranty and we would be covered if there were any issues.

I purchased a recliner sofa set on 11/30/23. In March the motor in the recliner stopped working. RoomPlace had a serviceman come out to look at it. The guy told me I should have a replacement in a few days and would return and reinstall it. On 3/21/24, I got an email letting me know the part that would be available until 04/22/24. Then on 4/15/24, I got an email stating the part won't be available until 06/21/24. I called customer service, and they stated there was nothing they could do about it. This furniture was a total of $4300. I've only had it for approximately 3 months, and now I have a recliner that is fully reclined, I'm unable to use it, but I'm still responsible for paying for it. RIDICULOUS!!!!

This furniture store exceeded my expectations in every way. Not only did they have a wide selection of furniture to choose from, but their prices were also very competitive. I'll definitely be a repeat customer.

I joined the rewards program bc I didn’t want to pay their outrageous prices for shipping, (which is mostly catalogs I DON’T want). I took screenshots of their offer of free shipping “now on this order” on 2 different pages. It’s a total hoax. They give you a shipping discount on your next order, which is not what the offer said. Total scam!!! The biggest joke is that the catalogs they send offer Free Shipping anyway sometimes. I addressed this with the company on multiple levels and they couldn’t have cared less. I immediately quit the program! The clothes are only fair to poor in quality. I’ve gotten tops that hung sideways in the front, as if the wrong panels of fabric were pieced together.

The quality of the furniture I purchased from The Room Place is awful, and their protection plan is not helpful. I bought a dinette set less than a year ago, and one of the chairs was already broken within the first month. They replaced it, but all the chairs had become loose after a few months. I tightened them up a few times, but eventually, I contacted Room Place for assistance. A representative came out to assess the problem and put in a claim for one chair. He also advised me to tighten the chairs every 1st of the month. I paid $1700 for this set, and it hasn't even been a year, yet their only suggestion is for me to do the work. I bought a protection plan for a reason, but I shouldn't have to do all the work. Please be aware of this if you plan to purchase from The Room Place.

I purchased the Regency bed set about 3 years ago. First the dresser handle broke off. I called the extended warranty (Guardian). They refused to fix it. Then my headboard leather started to peel off. Called the warranty again. They again denied to fix. I also went to the store about my complaint. They told me it was out of store warranty. I have always liked The Room Place and thought they sold quality furniture. They have lost me as a customer. I will never shop with them again.

My initial purchase did not go right. I felt swindled by a shady salesman then when I get my furniture it's missing pieces. They trick me into financing only to charge late fees that are not disclosed about specific time of payments written on front of bill. It says payment due by specific date not the time when I inquired about late fees. They say the time is listed on back of statement not in the "late fee warning" box on the front. It's on the back in small print. The customer service account specialist even stated she knows no one reads the back but nothing she can do because they do not honor courtesy fee removal. It's horrible and I will never recommend shopping here again.