The RoomPlace Reviews

I placed an order for a dining table set on Black Friday 2021. We have not received the product so far. I did request for the dining chairs earnestly and they delivered 10 days ago. But not able to deliver dining able so far. The original date of deliver was March end. I am tired of waiting and they do not call back also on leaving messages. The supervisors never call back. I feel cheated. I feel they have not respected the customers and they took the whole money on the day of purchase. I had to manage with meetings and celebrations without the dining table which they promised. I want to inform the authorities about their careless and irresponsible behavior.

I made a purchase of the Bakers sectional in gray. They delivered a used chaise littered in dog or cat hair. I have zero pets due to asthma and allergies. I broke out in hives. I reached and complained. They gave me a discount. I do not have my new chaise it has been months. Horrible service. I am very disappointed in the service and product.

THE WOREST PLACE TO SHOP FOR SURE.. First in store representative was trying to squeeze every single penny out of us. Totally understand that. That is her job. But behind my back trying to force my wife to buy insurance on furniture, is new low. I took my special need son to restroom and told the representative Hilda we didn't need insurance on the bedroom set. After I was gone she was trying to persuade my wife to agree on buying insurance. WOW! REALLY!!! BUYERS BE AWARE.. Their furniture is not very good quality and on top of that they try to force you to keep furniture.

We purchased a living room set, including a recliner, from The Roomplace in late 2017, and in February of this year it broke. We contacted the warranty company (Guardian) and they had no record of our warranty. That was the 1st problem. We contacted The Roomplace and they too showed record that we paid for the warranty, but the sales rep that we had the day of purchase, put the information in wrong. The Roomplace said that they would personally give us the same terms of the warranty. The Roomplace said it would take a month for the chair part to come in, so we waited. After that month, I called them again, and they said another month. At some point over the summer, they delivered a part to my home. We waited for the technician to come, and when he did, he discovered that the part was wrong. He left, without taking the huge part. Now we have a broken recliner AND a heavy 27"X19" part in our living room.

Zero stars***. I filed a claim and it turns out nothing is covered under the plan. I need my refund asap because I don't understand how nothing is covered under the plan then why even have plans. Please people do not waste your money on a warranty for your couches, sofas, nothing. They will not cover nothing. Only take your money.

If you want quality furniture, please stay away from The Room Place. Hope to see them go to court soon… I bought a sofa in less than a week, it’s deteriorating. I have made few trips to the store to discuss with the manager but he was never available. Please stay away from this store!

5 years ago I purchased a family room set from Room Place Schaumburg, IL, and sales person suggest I should get a extended warranty and on the end of warranty time (5 years) "0 claim", I should get money back in my pocket. Time flying, now is time to collect MY MONEY, “But": no not so easy, says “nice" representative from Schaumburg location, "Hold your horses, not so quick. Yes you can collect YOUR (my money) but only as store credit," they pushing you to spend YOUR (my) money and buy some furniture. By the way, I can’t buy anything from Room Place (using store credit $250), price skyrockets. I contact with Schaumburg store representatives twice, same answer ONLY as a store credit. I call Guardian Protection Product INC. "Sorry it is out of our lead." Suggestion: contact with store manager. Call several times, customer service refuse even to put Store Manager on the phone.

The Room Place's 5-year "no-use, no-lose" warranty is deceiving. The "warranty" covers nothing of actual value. Also, the representatives never tell you that you'll only be getting STORE CREDIT for furniture purchases of $999 or more. They deceive you by saying you'll get your money back... That's not true. Further, their quality is HORRIBLE. I've had issues with a couch I purchased not even a year ago (so still under warranty). The leg has broken twice. The first time, they sent a repair person to fix it. He said the leg broke because of poor quality wood. When I told The Room Place representative what the repairman told me, they said I can't trust his opinion on the quality because he is from a third party... That is absolutely ridiculous given he does this for a living. They also shouldn't be sending people out that they "don't trust" to come fix our furniture. STAY CLEAR OF THIS COMPANY. THEY ARE A WASTE OF MONEY.

I’d run away from any couches or furniture from this place. I spent over 3 grand on a leather sectional and have had nothing but problems... good thing I purchased the warranty right? Wrong! Won’t do anything for me. Some third party guardian warranty, such a crock. The springs break on the sofa, electrical is faulty, and the couch peels like you had a sunburn. Won’t give me a callback, won’t do anything for me. FYI peeling is not covered in the warranty. Hmmmm guess they knew that was coming. So now I resort to leather pain and sealant. You want to throw money down the drain be my guest. This place is terrible, idk how they can still operate. Thanks for stealing my money.

I spent over $6000, I was moving to Florida And I they had a good deal 0% for 4yrs. Got everything but 3 items, 4 recliners 1 didn't work, 2 weeks got bed rails. They were used. They blamed me because I didn't open the box and checked them. They do not stand behind their products. The only good about this whole nightmare they had 2 young ladies did their best to rectify this mess and were stop by their management. CHOOSE wisely. All deals aren't good deals.

Went to store to purchase sectional. Told salesman I would like 90 days same as cash. Salesman guided me to American First Finance for 90 days same as cash as they didn't offer that in store. He said no worry about the 156.72% interest just pay it off in 90 days and there wont be any interest. The company automatically defaults to an 18 month payment. Plan. 4 people including the manager told me to just call the company and ask for the 90 days same as cash. I called and they DONT HAVE 90 DAY PLANS. In process now of cancelling this contract.

I purchased my furniture at The Room Place at the Castleton location. I have not been satisfied with this furniture at all. I noticed that the quality of the furniture was not going to hold up because of early signs of cracking. I immediately contacted the store manager, I explained to him that the furniture was cracking and felt as though you sunk in on a certain side once you sat on it. He told me to contact Guardian which was the warranty company that I purchased when I purchased the sectional. Guardian gave me the runaround on several of my calls with them. I refused to give up, so I began to email them too. They finally sent out a repair company to assess the furniture.

I ordered 4 recliners with a promised date for pick up! I’m now told it will be a later date. This is poor customer service and poor business practices. I have read where lots of others have had the same problem. Don’t make promises you don’t intend to keep, better yet folks... shop elsewhere!

We recently moved and ordered a full sleeper sofa set, full dining set, and side tables with ottoman in august. We accepted the delivery date of early September. It is now November 1st. We were scheduled for delivery 11/21 and I've just been informed that this date has been rescheduled for 12/10? Meanwhile we're eating dinner and watching tv on our floor for 3 months. At this rate I could have bought wood and hammered my own furniture. This is ridiculous!

We purchase 3 rooms of furniture 6 years ago. The most expensive was a red leather set that reclined. Honestly we didn't start sitting on the furniture till last year and the leather started to peel every day we sat on it. This is $4,000 leather furniture, well we thought it was leather, a two piece set. The shorter couch in which hasn't had too much action still looks brand new because no one sits on it due to its position, looks perfect. But the longest piece that faces the television looks like we've had it 20 years rather than 6. Keep on mind, you think you are getting genuine leather furniture, but it's misleading leather material that clearly fools you until you actually start sitting on the furniture and the material starts to fade.

I DO NOT RECOMMEND The Room Place at all!! I purchased a sectional & a bed mid-June and was given a date for delivery date of early July... First off - NO ONE FROM THE ROOM Place ever reached out to communicate at all, I purchased the items online. The date then went from early July to mid-July to the end of July, then early August to late August then Late September... AFTER ME CONSTANTLY REACHING OUT THEM, MIND YOU NO ONE THERE CALL TO TELL ME ANYTHING! Last call was 8/28. And was told the items would be in late November. I have had ENOUGH Of this and requested a refund! I spoke w/ several employees which were all lacking professionalism one was she claimed a Manager on 8/27. She was the most simplest individual imaginable! She only could tell me she has to email the department who issues refunds. I asked for that department number & was told they don't take...???

Staff not hygienic especially during this pandemic. They refuse to put on face masks. They would walk in the house with their dirty shoes on unless you say something. Purchased table and chairs staff made a cut on one of the chairs with a cardboard cutter. Also the table base one side didn’t match the other looked like two different tables put tougher. Chair screws kept falling bc the staff didn’t even bother doing their job. Called customer service just to hear them argue and yell at me not professional at all.

Just want to give update. The Room Place delivery staff came back and changed the wrong furniture as promised without any further problems. I am glad that this was resolved.

The sales associate Wendy ** that assisted me was very friendly and helpful. I went in the store looking for dining room chairs and ended up buying a recliner. I will be going back to that location and purchase a new dining room set I fell on love with. Thank You Wendy... See you soon and Happy Holidays!

We bought this white marble looking table in December of 2017. It was a beautiful white marble look with 6 chairs. We bought the warranty because the chairs were vinyl and we wanted to make sure they lasted. Within 9 months the table had yellowed terribly but only the top and the base. The middle portion that looks like an O was still white as ever. It is not exposed to the sun at all. So the company replaced the table in January of 2018. Well guess what, it was a one time only replacement and now the table is yellow again. They will not cover it even though the furniture is in excellent shape except it is YELLOW. well, some of it. I will not purchase again from the room place as they do not back their furniture!!

Don't buy furniture insurance from them. The Sales people will hide all fine details and sell you the insurance. If you try to claim, the insurance company comes up with all sorts of reasons to reject the claim. After 5 years they say you get your money back if you don't use it. Catch is you have to claim within 90 days otherwise you lose. Also it's a store credit they give, not the money back. I forgot to claim within 90 days and the customer service people is so rude and they expect you to read the fine prints. It's a total SCAM.

They will lie about anything because they just want to sell their products. Their sales associates will lie just to sell you stuff and get a commission. I am never coming back to this store. Bad experience.

After we purchased our home, we knew we would buy a new bedroom set. We chose a queen sized bedroom set. Approximately 2 months prior to the end of our sales contract the ledge holding the slats cracked! My husband called them and informed them of the problem and was told if he didn't purchase a warranty, there was nothing they could do. Upon examination of the wooden ledge holding the slats, we discovered the ledge on the left side was EXTREMELY flawed, and the wood was CHEAP. In other words it couldn't last long. By the way, the bed is not even a year old! DO NOT PURCHASE ANYTHING from The Room Place in Homewood!!!! Now we have to purchase a new bed. Poor, shoddy workmanship should not be acceptable.

The problem with The Room Place was with the product delivery. Our first dining set was delivered on August 6 2019 and it all went downhill from that point forward. We had significant damage to our table and opted to reject the table. The table was left and a new table was to be delivered. 3 tables later (each one having more damage than the first) I requested all items from the dining set be picked up and a full refund be provided.

Received a dresser that was damaged. No return policy. We were required to submit photos and then wait for 3 days for them to decide whether or not it was damaged enough for us to replace. When they finally let us replace it, the one they replaced it with was also damaged. took a lot of work to get them to go around official store policy and give us a refund. Looked around for a different replacement in the store, everything is cheap materials, not much wood, plastic with vinyl laminate covering, and overpriced for the quality. They encouraged us to look at the clearance section, where we found every piece was significantly damaged and not very discounted. Will not be going back. Stay away.

Purchased bunk bed for 2 of my grandsons and 4 yr fell thru top after delivery due to lack of info regarding board needed under mattress. Sales rep said since we didn't purchase mattress they didn't tell us. No info from delivery also. BAD experience from both Sales and Delivery.

I purchased a dining room set on 7/9/2019 prior to purchasing the set I asked if they had a good quantity in stock just in case anything is damaged. They assured they had many in inventory. When I received the furniture I noticed the tabletop had manufacturer assembly defect. I contacted them a few days later text in pictures and scheduled a replacement delivery.

I bought a new living room and dining room set on May 2, 2019. Everything except the coffee table were delivered on time with no problems. Was told at time of order the coffee table was on backorder but I should have it in a week or two. Two weeks later I get a call that it's still on backorder, I'm frustrated but what can you do. I'm given a date a few weeks out. Lo and behold I get another call. STILL on backorder. I ask what my options are, I can go in and pick out another table, or even take a floor model. I decide to wait it out. It matches the end table that's been in my living room almost 2 months.

Please don’t waste your money on spending a lot on a mattress. We barely had 4 years with our mattress and it has a split in the middle. The warranty want a clean mattress as if people do not use it. It’s upsetting because it not even 10 years yet.

We bought several pieces of furniture last year from The Room Place and applied for the credit. We bought new furniture for new house while still living in old house. The first statement was sent to the old house and therefore we were late with first payment. Took couple of days to settle with bank and start paying bills. We are done now. However, bank charged us late fee. Called to the bank only to find out that they do not waive late fees and was transferred to the corporate office of Room Place.