The RoomPlace Reviews

DO NOT BUY ANYTHING FROM ROOM PLACE. Thin cushion on top of recliner frame. I AM IN SO MUCH PAIN! CANNOT MOVE. EVERYTHING HURTS! 4 to 8 weeks this to recover. TAILBONE PAIN WTYKW! Called headquarters: Sold "as is" go away. Only ASKED IF THEY HAD CUSHION? Manager, said, "We are distributors. Go away. We got your money." Told them if they close this name and open under another name Still a Class-Action is coming. HORRIBLE!

I met this sales guy (fat guy with poor English skills) in Schaumburg, IL outlet on Golf road who doesn't know how to deal with customers. We went there once before, looked at all the available models and came back as we could not decide on which one to buy. When we went there for the second time, we got humiliated by this guy saying that he has a strong feeling we won't buy anything. In fact, we were very serious about buying the dining room table but really got demotivated with his behavior. Hope the company keep an eye on salespeople like him and reduce customer embarrassment. He gave us the quote and offered a reasonable discount but came up with this weird logic that we won't buy anything when my wife and I were discussing about the model we liked and asked him about the possibility of any further discount.

I was looking to furnish my apt and chose to shop with The Room Place despite all the negative reviews. I’m extremely happy with my purchase. Spent a little more than I wanted and I did feel like the sales lady was kinda rushing me but my furniture was delivered in time and the delivery men really had a struggle getting my furniture up the backstairs of my apt but they did it as quickly as they could and without complaining. I give 4.5 stars.

Buyer beware. Bought matrix couch and love seat just over 4 years ago had to have repaired twice for mechanical problems and had to rebuy warranty. Warranty is a joke. Hardly covers anything. In November both pieces started to crack all over not covered room. Place does not back up product. I have no little kids or pets. Waited till all were gone to finally get something. With all the bells and whistles bought cheap furniture. For over 50 years gave away in still good shape. So disappointed. Seats sunk in told normal wear. What's normal wear? It's just me and my husband and I don't even sit on it. Was so excited when we first purchased. Now embarrassed. Please do not buy from them.

I purchase a living room set with the warranty and I have an issue and bringing tons of excuses to not cover it. They told me, "You need to find your salesman." If you purchase anything from this company make sure you have a warranty that your salesman works there forever, funny right. My recommendation - not going near this company.

First let me state I purchased a pit group in 2016 with the extended warranty. By 2018 the coloring was washed out and the some seams were busted. No coverage for these problems under warranty. WTF!!! Stay away. Wish I could give zero stars.

I purchased a loveseat and chair from The Room Place in Lake in the Hills Nov. 27, 2017. One year, 2 months later, one side of the loveseat is coming apart behind the top pillow, but it's at the seams so the extra warranty I bought doesn't apply. And because it's beyond a year, the basic warranty doesn't apply, so I'm out of luck. The chair I bought is also having seam problems. For what I paid for these items, I consider the workmanship very poor. I will never buy from Room Place again. And will never recommend them again.

I purchase furniture from The Room Place. Literally 4 days later my furniture collapsed. I inform The Room Place they did not wanna take the furniture back. They argued me back-and-forth if they can replace it and I told them I didn't wanna purchase anything else from them, when I purchase my furniture I had just purchased my newly remodeled home. However I didn't move into a week later. When I did, I notice that my hardwood floors were damaged. I immediately contacted The Room Place because that's the only furniture I had delivered to my home. They told me because I didn't report it within 48 to 72 hours that it was nothing they could do.

I ordered a living room set from The Room Place... When delivered, the wing of one sofas was missing. The delivery person said the missing piece would be delivered the next day. After not receiving, I called to inquire when the piece would be delivered. I was told I had to send pictures before they would deliver the piece. 1st of all, the mistake was theirs & they told me the delivery driver had already informed them the piece was missing (so why I gotta send pictures?). Anyway, I sent the picture & they said they would send the piece out.

My wife and I went into your Rockford Store this past weekend with the intent of buying at least one room of furniture possibly more. We knew we wanted a bedroom set that you had on the sales floor, and since we just purchased a new home were also in the market for a dining room set, a dinette set, and some occasional furniture for our living room. I can state hands down I have never had a worse experience trying to buy a piece of furniture than I did with your company.

I purchased a sofa and chair in April of 18. From the start, when anyone sat on the sofa it made a terrible sound as if it was ready to collapse. I had a technician come out and he put screws in the wood underneath to "reinforce it". He said if it continues it would need replaced. Well it got worse. They sent another technician out in December who said he would have to come back and put two more feet in the middle and more wood underneath since it looked to him to be missing from the factory, and will likely collapse over time. I received a call from The Room Place a week later saying they were not doing that or anything more and will not replace the sofa either. There has been no overweight people sitting on this sofa, myself weighing only 185 lbs. It's an embarrassment when having company over. I tell everyone who sits on it where it came from and to never buy anything from The Room Place.

We bought a nice vinyl fully electric couch and loveseat. The first loveseat was incorrect from what we ordered so we refused it. The second one arrived, appeared to be correct (2 pieces snapped together fully electric). Delivery guys seemed to be distracting us and I know why! One side is darker and smooth and does NOT match the other side of the couch! Immediately called the store manager and they refused to have the delivery guys come back. Said we had to turn in a claim with pictures. We did... They called and denied it as it wasn't a defect in their opinion! Customer service person who 'goes by Camille' wouldn't give her last name or provide the refusal in print. We have turned this over to the Attorney General's Office.

Hello, The reason I am reaching out to you is regarding a complaint I have about The Room Place. While Googling to see if anyone else has stories like ours I stumbled about your NBC 5 Responds story regarding peeling furniture. My husband and I bought our first home in Elmhurst, IL in July of 2016. We were moving in in August so we got right to furniture shopping. Before we closed on our home we had shopped around different furniture stores to see what was out there since this was the first time either of us were furnishing a house. While we were at The Room Place we had picked out our living room set. We had spoken with a store associate and we were never led on to the fact that we weren’t buying anything that was not real leather. We did not want to make the purchase just yet since the 4th of July weekend was upon us and we assumed there would be better deals then.

The delivery service that you use is horrible. Just throw away the ENTIRE delivery service department. My order was scheduled to be delivered on a Tuesday between 9-1:30 pm. At 1:20 pm I received a call stating that somehow my furniture was damaged by the driver and that I needed to be rescheduled. Which it was rescheduled, for that following Thursday between the hours of 8:30-11:30 am. Again I took off work to receive my furniture.

I purchased a bedroom and dining set from The Room Place in April. They delivered and assembled the furniture. Because the dining set was so beautiful to me, I avoided eating on it to maintain it for as long as possible. Well the one time I decide to sit at it with a friend, the damn table caved in on both of our thighs when I put my elbows on the table. My friend had to lift it off me and place it on the chair to stop the table from hitting the floor. Screws had popped out and the table top pieces separated and when I notified customer service, they sent some guys over who determined that it was unrepairable then like 2 weeks later I get a call saying the manufacturing warranty won’t cover it because “it’s not a defect in the table”. So no refund and no replacement. As if they have a brand of tables made solely to have defects.

Bought furniture in October. At that time the ottoman was not able to be delivered until December 6 (an ottoman - as if it there was only one in the country). When we purchased I was told by the girl ringing up the order to not accept any furniture if it wasn't right. So glad she told me that. Upon delivery the couch portion (of the sectional) was not even the right one. It was not the matching portion. The delivery people were insistent that they leave in the home and switch. When the correct one came in I told them I wasn't accepting. They kept pushing the issue. I actually looked at the guy and said, "I'm paying a lot of money for this furniture - would you accept this if it was you?" He smiled and said no. I wrote wrong order on the receipt. Customer service was talking to the delivery people and I made him put it on speaker as to when the correct delivery would come.

On November 1 I purchased this item and had it delivered. It did not look or fit well in my living room. There is no return or exchange, nor any response from customer service online, phone, or in person. I visited my local store and the manager said that online was not something he could handle but would have customer service call me. I had already submitted a request to online customer service for information about my situation and to date have never heard back other than the auto-response when submitting the request. The store manager said that an exchange might be possible, but it appears not. I have since listed it on Craig's list and sold it. Won't make The Room Place mistake again.

I found a beautiful mirror at The Room Place. I waited for it to go on sale and then purchased it. I picked it up from their warehouse. I did inspect it at the warehouse and it looked fine. I got it home and hung it up and then realize the mirror was cracked. This mirror is like a shadowbox and the part that was cracked is in the very top of the box so it's not readily apparent. I called them immediately to let them know it was cracked and they gave me the number to customer service. Customer service said I should've noticed it at the warehouse. Once it leaves the warehouse they do not take any merchandise back. I paid $300 for this mirror and it's broken. I did not break this mirror it was broke when I picked it up. My suggestion is to stay away from this company. They do not back their products. Had I bought this at any other furniture store they would've replaced it.

The Room Place is the worst furniture store. They delivered a sectional sofa which was not up to standards. 2 weeks after buying the sectional we called them to let them know that one side of the sectional was very soft and that you sink in when you sit down. It also made a cracking noise. They sent a technician almost 2 weeks later to check it out. He opened the sofa and checked it out and sure enough one of the wood beams was hitting against a spring, causing it to make a cracking noise every time you sit down. So he fixed the spring. Then he said that the reason the sofa sank down was that the foam on that side of the couch was softer making you sink in. He said all he had to do was order new foam.

The bed I purchased is CHEAP. Expensive price for cheap material. It has these thin wood boards on the side holding the bed up and it’s been less than a year and one has broken off. It’s just me on the queen sized bed. I’m 5”2 and weigh between 115-120 lbs. This didn’t break because of weight...

You're truly an embarrassment to call yourself a Reputable Furniture Establishment. Words can't describe my true state of mind at this point, realizing that I had been scammed on such disregard for a product being passed off as leather & is actually leather scraps & plastics, by selling it to myself & other consumers deceptive leather sofas & chairs. I purchased sofas for my Media room & they are now peeling. I went to your store here in Chicago (Store 002), spoke with someone at customer service & was given a number at your Customer Care Center.

I had a wonderful experience with The Room Place in Indianapolis, In. Daniel ** our rep was not pushy, he let us take our time during the selection process, very knowledgeable on all the products on the sales floor especially the mattress department. Financing was painless. Daniel walked my husband through from start to finish. Expected delivery on 9/18. The General Manager was very welcoming and checked back with Daniel to ensure the process went smooth.

We bought a black reclining sofa from the room place that was not leather, but looks like leather in November 2017. Within 4-6 months the fabric was wearing off plus the sofa has charging ports for phone, tablets, etc... They will not fix anything, even though we purchased the 5 year warranty that was suppose to cover everything. We had one arm upholstered @ a local upholstery shop. The seating areas are just too expensive. Walk away from The Room Place. Their furniture plus their service is extremely poor. Spend your money elsewhere. Wish I could post pictures of the sofa.

We bought a Marble kitchen table and matching sideboard marble. Within 2 weeks you can't place anything on it. Marks. Stains. Everything. They claim it is our fault, for not protecting the table. Very very rude customer service. They won't even come out to look at the product. There is a one year factory warranty. They will not honor since it is our fault the table is not being protected. Never buy from here. They are horrible.

I visited The Room Place in Algonquin IL on Randall Road on 5/4/18, picked out beautiful furniture that was delivered 4 days later. The sale people I dealt with seem very inexperienced and even less experienced with the computer system. Needless to say after 4-6 hours I left Room Place with my order on the way and an American Finance contract stating finance charges would start 7/9/18 and 1st payment due starting 7/13/18. I even confirmed with The Room Place employee that the payments wouldn’t start until July and finance charges would accrue until July and the employee reiterated to me that I could pay the balance in full before July and avoid financing or finance charges. But if not payments would start in July. However AF finance company reported the account to the credit bureau 5/25/18, debited my checking account 6/1/18, 6/8/18 and 6/15/18 and every day after until today.

My wife and I had a severely disappointed experience with The Room Place in Lombard. The first visit, we were assisted by the sale manager and a lady for sale department who convince us with the large purchase order of nearly $14,000 and also convinced us to purchase the 5-year warranty. They promised us that we will have a 60 month payment plan without interest on the Room Place credit card they convinced us also to apply.

DO NOT GET THE No Use. No Lose. Warranty. IT IS A SCAM. The store clerk told me I would be getting my money back if I do not use the services within 5 years. However you have 90 days to mail in a postcard they DID NOT give me and also you DO NOT get your money back. I looked up the warranty and you get a store credit. Now they refused to refund my money because it’s been more than 5 years and I did not mail in the post card. Even if I would have done this I wouldn’t have gotten my money back. Only store credit. SUCH A SCAM. NEVER doing business with them again. I spent well over $9,000 at this store and they can’t honor their word. DISGUSTING!! Thanks ** at 1235 E. Gold Road Schaumburg, IL.

We got a bunch of stuff. A couch and love seat and new kitchen table and 6 chairs. Also a coffee table. Got it early Feb. I noticed a few weeks later the table and a scratch on the top edge. Told the room place about it. They said take pics of it. I sent them pics. Getting nowhere. The day the people they have deliver the furniture I heard something hit our wall. The guy knocked a drill of a shelf and it put a hole in our wall. I seen it and asked him about it. He said it fell off. Bad thing he wasn't even going to say anything.

Purchased a sectional. They loaded my trailer with the two piece sectional. Wrong section was given to me. It has been a nightmare trying to get my correct piece to the sectional. Still waiting. No one really has been very helpful trying to resolve this issue. I would never recommend the room place to anyone. Stay away unless you like being stressed out.

Unbelievably ridiculous. I TRULY feel like I have been scammed out of my money by this high-end store. I bought a bed and sofa set from The Room Place in 2016. One year and a half later the bed breaks and it's nothing they can do about it and Guardian (the warranty) doesn't cover it. My leather sofa peels a year later and Guardian brings the wrong piece, and never tried to contact or call to bring the right piece. I've contacted them on numerous occasions. All I've received are long holds and broken promises to call back.

BE WARNED. DO NOT PAY the min balance. It will not get you to 0 in time of the end of the financing term. If you pay the minimum you will be assessed all the back interest as described in the contract. DO NOT expect them to have BIG warnings... There is just a date buried on the 3rd page. NO 1 more payments left... NO 1 more payment left. THERE IS NO GRACE PERIOD... IF YOU HIT THIS DATE YOU GET TAGGED WITH ALL THE FINANCE CHARGES!!! They will not tell you this in the store. This is with Comenity Bank.

I purchased leather (imitation) sofa over a year ago. Six months into purchase the top surface started to peel off in all areas. I called warranty and I was told that "peeling" is not covered. That would be considered a manufacture issue. Complete nonsense. I don't understand how a business like this can even continue to sell low quality product. At least try to negotiate for taking 1700$ of my hard earned money in exchange for disposable furniture.

I was in the Greenwood store the second week of Dec. I placed a order. Was told I would get all before Christmas. I got a call on Dec 21st from delivery that they couldn't find a piece. Said it was on the computer. Couldn't find in warehouse. We went back to the Greenwood store which they are very nice and helpful Jordan and Todd. So we changed a piece to a loveseat and of course couldn't be delivered until the 26th of Dec. And then I have a hole in the couch. Manufacture issue. The delivery doesn't happen for the loveseat for the 26th. That would be the 16th of January. They bring out another couch and that is broke.

I have no issues telling you like it is. This place is driven by a carefully crafted scam. The warranties are a worthless joke. Made the claim on a failed mattress protector that ruined the mattress, only to find out that my "mattress is no longer available after one year". I was giving the option to replace the mattress, only to find out the "replacement" is going to cost us an additional 500 dollars more, plus tax and delivery. We simply walked out and contacted the manager the following day. She assured us that this could be taken care of and we needed to come back in. On our second trip, she offered to take 200 off the mattress. We made the hour trip for nothing. Bottom line: Their warranty product failed. They will not cover the replacement of mattress unless we pay quite a bit more. Sounds a little like bait and switching to me.

I bought a sofa sleeper for $750 and my husband pick it up at the warehouse. When I took out the plastic from the sofa it had a big ripped then I called to The Room Place warehouse and they said there's nothing they can do with bad attitude. The manager didn't give me options. He was rude. Few months ago I recommended to my friends and family the room place. Now I will tell them never buy anything from there. They don't help you and the furniture was in bad condition.

I purchased two leather love seats and a reclining chair. Spend extra money for a warranty that was not honored. The leather started peeling and the foam begin falling out from underneath of the two love seats. It took The Room Place 90 days of lying before giving me a answer. I would not recommend this store to a dog!!!

I never write reviews, but I have to warn everyone against shopping here. I purchased a sofa 2 years ago and was on a deferred interest payment plan. I made almost every payment on time. However, I was 2 weeks late on my very last payment because my son had been hospitalized. When I opened the bill, I saw that I had been charged over almost $700 in finance charges. I pleaded with a "senior account representative" to allow me to make my last payment of $100 and waive the other charges, but he said again and again that there was nothing he could do. It's so disappointment when companies like this one will not make exceptions under any circumstances. I could have used that $700 towards some of my son's hospital bill and I could have written an excellent review but instead their policies have caused them to lose me as a customer and I will continue to warn everyone against shopping here for as long as the store is open!

Extremely disappointed with The Room Place. Bad customer service from the corporate office and bad product. Since the first day of the delivery everything started bad. We purchase a bed set for my daughter with a memory mattress. The drawers from the bed set didn't close properly so they change that after 2 weeks of the purchase and the mattress the same day that was deliver we notice a dent and after almost 3 weeks I get a call from customer service telling that they are not going to change the mattress because it doesn't qualify under the manufacturer qualifications of inches of a dent. So basically that's what I purchase and I should just deal with it. My first and last time purchasing at the room place.

This is a review to inform anyone thinking of purchasing furniture from The Room Place to stay clear, they DO NOT stand behind their product or have any desire to help you if there is an issue with your purchase! I purchased a couch, loveseat, leather recliner and the upgraded warranty in April of 2017. Six weeks later as I was rotating the cushions on the couch I discovered tears on both cushions, upon examination, the zipper of both cushions had pulled away from the stitching. Had that been the only thing wrong, I would have stitched it up myself and been a 'happy camper'. But the tears were another story, there were five, 3 on one cushion, 2 on the other. My immediate thought was a defective run of material, I say this because the tears were in the part of the cushion that your knees would be against or that part of the cushion that was up against the back of the couch not the tops or bottom part of the cushions.

We purchased a 3-seaters sofa, electric recliner, leather chair and a love chair from Roomplace on 04/29/15 and by the middle of this year the sofa started peeling off and it becomes worse and worse every day (disappointed). So frustrating because Roomplace was recommended to us by my sister who got their family living room and dining sets in 2012 and they’re in better shape than ours. Now we can't even sit on this sofa without getting peels all over our body, we got a chair cover on it recently and we're thinking about replacement but we can't afford that much right now, that was what prompted me to report the issue to customer service.

I got a card a couple of years ago and spent the whole card amount of 3500.00. We paid it off and I called last week to cancel the card because we really didn't need any new furniture. I was told it would not cost us anything to keep it so we did. I then decided to go look for a new bed because my current one is hurting mine and my husband’s back. We went in and was approached by Emily and she was and is AMAZING!!! I had questions about the 79.99 delivery fee and the GM kept saying he would come talk to me and he didn't. In fact he ignored me, my husband and Emily. If it would have not been for Emily we would have taken our business somewhere else. So we spent around 2,000 dollars and spent 80.00 on a delivery fee thinking the movers would help me move the frame, headboard and footboard. I cleaned a way to get the bed thru the house and moved the box spring and mattress out before they got here.

I was at Room Place in Rockford today. I learned that the faux leather group I purchased only four years ago is not covered under the 5 year service plan I purchased!!! What Room Place!!! One of your employees stated that my furniture only lasts four years!! Why are you treating returning customers with such decent??!! Why sell a five year service plan for furniture that only lasts four years??? Better Business Bureau?

First of I want say that the sales part was somewhat ok. Not great but OK. We had 2 separated orders delivered on the same date. While I was watching them set up one bed, the second person was setting up the kid’s bed. I think because I was watching they didn't screw around. Once the kids bed was set up, it look good and they left. Come a few hours later. I walk in the headboard is crooked and the left side of the bed is sticking out. I tried to push it back and it started creaking bad. I stopped. I took the mattress and the pad off and what I saw I was shocked. These "installers" assembled it at a 25-30 degree angle, where the left side of the bed was sticking out. The plywood plank on the frame were angled and screwed down as well, so that is why it was pushing out. It took me about 1 hours to disassemble it and put back together properly and with a level.

I bought a dining room table in December and it has stains on like it dirty and it supposed to be marble. They said it wasn't under warranty so they can't do nothing about it. Value City Furniture and The Room Place get their furniture made from the same manufacturer. I WILL NEVER SHOP FROM HERE OR VALUE CITY EVER AGAIN.

Absolutely never ever buy anything from this store. It is all junk, and the customer service is awful. I bought a couch a year ago, and it already has wood, screws, and everything else falling out of it. At 6 months you could hardly sit on it, it was that bad! We bought a sectional, and the wedge would not fit between the couch and loveseat. The customer service said too bad! They really are awful! I honestly hate them. Don't spend your money at this place. If you need "something to get you by" go to a garage sale! You would be better off!

Motor quit and they refused to fix it. Now one side doesn't recline because the technician took the bad motor with her. Paid $3000 for a living room set and am not pleased with the quality as the padding slips down and doesn't hold its form. Bought July 2014 and less than three years later is falling apart WITH NORMAL USE. In order for what is left to last must buy footstools.

Received a twin size bed in my mothers room. They assembled the bed with wrong foot board which is about 1 ft extra in length coming out. Due to this faulty foot board my old mother got hurt during midnight when she woke up to use the restroom. Tried requesting customer service to take the bed return. Called the manager but they have NO RETURN POLICY. The Room Place has schedule an appointment to fix the foot board for April 20th 2017. I am disappointed because I do not want to keep this BED which caused pain to my Old Mother due to the negligence of the delivery/shipping staff. WILL NEVER BUY FROM THE ROOM PLACE.

This is the worst company. Will never ever do business with them again. I have a mattress issue. It is sagging lumpy and does not spring back in place like a memory foam should. In order so they consider it a manufacturing defect it has to be 1 1/2 inch sagging. We have had four different adjusters come out and all of them say 1 1/2 1.5 and one point 2 inches. But when it gets back to Room Place they want to send another adjuster out stating that their notes and photos don't match. Then their report comes back as no manufacturing defect.

They are literally frauds. They sell me things, lie to me in my face and later I figured out I was fooled. What the sales manager claim I was buying is not what I paid for. He told me that I am buying extended protection that covers ANYTHING that happens to my furniture for 5 years - I paid over $350 for that protection and I figured out it excludes everything, and only covers things that happens ACCIDENTALLY and they did not give me the entire protection document that mentions the entire list of exclusions. I Only got one page and nowhere in that page I could find anything about specific exclusions. The no use no lose he claimed that will refund my money if I don't claim the protection, it's a LIE too. I found out it is not your money back, it is a store credit that is valid for purchases of over 499 only and is valid only for one year which obviously they didn't tell me any of these.

We were shopping around for a new front room set and seen one at the Room Place on Cicero Ave in Chicago. I immediately fell in love with the style of the set. After looking at 4-5 other places, we decided to purchase from them. The delivery was on time and on the day they said they'd be there... However, after 3 months of the purchase, the slip covers kept tearing at the seams. I called customer service (which is horrible - you will be on hold for a longer period of time than you are actually speaking with someone) explained the situation and ended up getting replacement slip covers. It took them 3 months to arrive at my home. I have gone through this in total of 3 times since we've purchased the set from them. I have spoke with numerous representatives, managers, general managers, supervisors, and have gotten the same exact answer each time. The cushions keep tearing in the exact same spot.

If I could give them a ZERO I WOULD. I bought this bed in April of 2016, with a five year warranty. First there was a warehouse fire, which they can't control so I don't fault them for that, but it took two months for me to get my bed. Then once I got my bed they sent it on two different trucks, but didn't tell me they would be sending two trucks HOURS APART!! I waited at my house for the allotted time (they were late) then while they set the whole thing up (45 mins) and then went on with my life and then received a call hours later to tell me they were here with the last piece... guess who wasn't there? ME. Then I had to wait two more weeks for the last part.

My Family and I shops at The Room Place in Merrillville Indiana for many years. Their customer service is really great. We have Furnished our whole home at this Facility. This store is well organized and everyone that works there is very friendly. Also while visiting this Location we meet the General Manager for the store his name is Mr. Amer **. Amer is very concern about his Customers and their Purchases. Amer made sure we were Completely Satisfied with our selection of Furniture. The Entire Staff Team works hard to help with your Purchases. Just to name a few of their Best Employees that works in the office Mr. James, Ms. Christine, Ms. Renee, Managers on duty Ms. Christina and Mr. Devin. At The Room Place the whole family of employees recognize you as a value customer always. In the market of shopping for New Furniture Stop by The Room Place. The team is ready and waiting for your business.

If I could give a 0 I would. There is no reason for why in less than 3 months of purchasing a table and chairs at $1,300.00 the leather should be peeling and legs breaking. I purchased a tall table at Hobo for $300.00 and after 9 years it is still holding up very well. Why is my sister and brother in law having such a hard time with the Room Place! It's been a couple months of going back and forth, the Room place is saying that it is not a manufacture defect and the insurance said that this is a manufacture defect.

Do not shop at this location or any Room Place location. Twice now I have bought items that they refused to fix even though they were still covered under warranty. Their products don't last and they won't fix it. A few months ago I bought two recliners from The Room Place. It took almost two months to get them delivered. Shortly after delivery they started falling about. I called The Room Place and then informed me the recliners were still under the manufacturer warranty. Their finding was to much damage for them to repair the recliners. Why give the buyer a warranty if you are not going to fix your product.

Received a damaged mattress/box-spring. Emailed store manager pictures and called immediately. Was told "they must have dragged the mattress on the ground. I assure you it wasn't used". I was not saying it was used however I DO think it was manhandled and tossed around a lot to get damaged as seen in the pics. (I would hate to think it was used, and since I saw inside the truck). Was told to call customer service. Customer service did not return call after speaking to a not helpful CSR. Found out that the mattress protector of $70 plus that I was told by the manager I HAD to buy to have a warranty was not required.

Purchased headboard & mattress about a month ago. I was getting little bites on me but did not see anything. Today I saw a bedbug sitting on the mattress. I called and they said I can't prove it came from them so they will not even consider looking into this. I just spent $3000 on furniture that has bed bugs in it. I have been a loyal customer and have spent a lot of money with The RoomPlace and this is how I'm treated. To say the least I'm beyond disappointed.

Wish I had read the reviews first. BEWARE!!! Don't walk away, RUN AWAY. Save yourself the aggravations. BEWARE EVERYONE OF THE ROOM PLACE WARRANTY SYSTEM!!! Read the fine print in the packet. (Unfortunately they give you the packet AFTER YOU MAKE YOUR PURCHASE.) The salesperson told us that the purchase of the warranty covers you on everything for 5 years. That is not true.

In April 2015 we purchased two bedroom sets. In July 2015 one of the bedroom sets broke so we called the salesman at the room place and it was replaced. Well, in December 2016 the headboard broke when my son sat on the bed. And although we purchased the accidental insurance, they didn't cover it because it wasn't an accident and "it appeared to be a manufacturer's issue." After multiple phone calls I was told "It's no longer under warranty and there's nothing we can do." They are not willing to resolve any issues or complaints. They lack customer service and truly don't care about their reputation as a company because if they DID, they would step up and resolve legitimate complaints against them. I've been shopping with them since they were Harlem Furniture and always had a positive experience and that is why I'M so shocked they don't give a hoot now.

I purchase a marble dining set from The Room Place in November 2016, the table top had chips and color defect on one side. Call customer service with the issue explain my issue. CS stated will be out with a new table top. The delivery guy look at the table in my home with the chips and color defect stated MS. "The table top we have on the truck is the same. You can come and look." It was worse. Return back to the warehouse.

I received a call from The Room Place and was informed that the cushion is now on back order. This response has really upset me and it's very unfair. My entire account has been paid in full over $1800.00 and the soft set is horrible. Not only is the seam in the process of being replaced terribly busted but seams in other areas are doing the same thing. Back in July 2016 I placed a call and was told the replaced cushion would be delivered in November. I waited patiently and now I was told it's on back order for 6-8 weeks. That leaves me with a torn sofa for the Christmas Holiday. What a embarrassment when company comes over. I just paid all that money and can't afford to pay or substitute another sofa.

Great in store experience, which, in hindsight, I now recognize was the beginning of a giant scam. We bought a very nice reclining sofa and love seat and they threw in an extended warranty. After having the furniture for a little over a year the reclining mechanism broke. Our paperwork shows the reclining mechanism is covered for three years. The Room Place people claim that nothing in their store is covered for more than 1 year, and there is no convincing them otherwise. We pointed them to their website and showed them our paperwork and still they refused to cover the repair. Eventually, the company that provides the extended warranty - Guardian - stepped up and said they would cover it. They said The Room Place does this to them all the time.

I AM ONLY LEAVING 1 STAR, BECAUSE THERE IS NO 0 STAR RATING. Came here and spent $3,000+ on a bedroom set. Had issues with it from day one. The quality and workmanship is very poor. Spoke with Sales Manager Loyd several times. Also spoke with James the manager. They both lied several times and should be fired. Called several times over the past 2 years, and they keep making promises. On the other hand, believe it or not, Value City Furniture has some of the best customer service I've seen. They fixed something that was not even their fault. Don't know why we bought here, and won't buy here again. DO NOT BUY HERE. THEY LIE AND HAVE NO CUSTOMER SERVICE!

The Room Place furniture is not worth the money. The bedroom set start falling apart within 5 months of my purchase. Now that the warranty is over the extended warranty won't cover the problem.

I ordered a sofa from The Room Place and at first glance I knew something was wrong. One of the arms of the sofa is bigger than the other. I call and they sent a tech out to look at the sofa and he saw the problem but when he submitted his report it said nothing was wrong. I called back to The Room Place and told them I wanted the sofa picked up and was told that there is nothing they can do. Now I'm stuck with a deformed sofa.

I bought a dresser and nightstand from Room Place in Carmel IN. THEY DELIVERED MY DRESSER BUT NEVER MY NIGHTSTAND 2 MONTHS AND THEY keep calling saying have to wait again and again, so I go into store in Carmel IN and they were very rude! Said I had to wait for my refund because I didn't have the same card I used to pay for it but it is still same bank acct!!! So now waiting from corporate to refund my money. Crazy!!! This is wrong to do to customers. Bad business.

My mom and I bought items from The Room Place on Sunday 9/5/2016. I bought a bedroom set for my daughter and my mom bought chairs, fire place and sectional. Delivery came Wednesday and my mom's fire place and sectional was not delivered. We called the store. Found out the young lady never put the order in for those to it message, only the bedroom set and chairs came. So my mom and sister has to go back to the store which is a distance from us because we live in Beverly. They finally put the order in.

I have been a loyal Room Place customer since we bought our house in 2011. Through the years we have bought 2 dining sets, 2 full kid bedroom sets, and an entertainment center. In the middle of June we purchase a new sofa and loveseat set for the family room. We were quote for a delivery in middle of July (I can't remember the exact date). They call and push back the delivery to August 23. I called the local Castleton store and asked why it is delayed. The girl told me that the set I bought was very popular and they didn't have enough on hand. I told her if I didn't get the delivery on August 23 that I will go in and cancel the sale. She guaranteed me that it will be delivered on that date.

I am writing this review since I am very shocked at the amount of bad reviews this place has received - I think some people are overly critical and will jump at the first opportunity to point out a flaw in someone/something. I first purchased a bedroom set from the Roomplace on Elston Ave in Chicago back in mid-2013. It was delivered by the contract company and setup by them with the exception of the mirror for the dresser, for which the mounting brackets were not included (a lot of people would have complained about this - not a big deal to me).

I placed order for two bedroom sets. It got rescheduled 3 times, still waiting for them and it's been two months. Too quick to take the money out of account, and cannot get the stuff delivered on time keep saying it's out of stock. Why would you take money for something that is not available for customer on time. Box spring got delivered and it was wrong size. Got it rescheduled without consulting what is convenient time for me and no one shows up after that during the time frames given for delivery. Two months I am sleeping without bed because of room place. Who will pay for my back pain and time off, Room Place?

We purchased a sectional and a dining set on July 30th and it was delivered on August 6th. The sectional was delivered damaged as was the dining set. I was told that the delivery company was contracted out and I had to accept the delivery and then they would contact the store and arrange for replacement. I called the store and spoke with the office manager and told her about the issue and I asked to speak to the store manager and I was told that I had to speak with her, the office manager. The issue has yet to be resolved and I was told I would have to wait a week before replacements would be delivered. The two guys that delivered the furniture were in a hurry and didn't even fully put anything together. They left trash and paper in my front yard and in my house.

I too have peeling furniture for over a year or 2. We thought we were purchasing full leather furniture. We have been misled. After you begin to use the furniture (sofas) and when they begin the peeling process.

Bought an Avenger power loveseat and after 6 months the one leg rest started wearing. After contacting the room place multiple times, a rep for the product company came out and looked at the damage. 3 weeks later - and still no response - so I called the room place and asked what was going on. They said the manufacturer would not cover the damage. After arguing with The Room Place about them selling EXPENSIVE furniture that they won't guarantee to last even 6 months I HIGHLY recommend you look to a company that actually cares about their customers. Side note - sister bought a different unit the same day I did and it was delivered with a warped cushion and took her multiple phone calls to get it resolved. HELL walmart treats their customers better and I won't buy from them. Guess I need to rethink that!!!

July 4th we bought a sectional and a dresser from the Castleton Room Place IN. We were told they did not have all the pieces in and we were given two options. First option was to have what they had delivered and the rest at a later date when it came in stock. The second option was to wait 2 weeks and have every thing delivered all at one time. We decided to wait and have every thing delivered at one time. Delivery was scheduled for July 16th. I was advised that we would get a phone call 30 min prior to the delivery. We never received a phone call and they only had half of the sectional. The delivery guy told my husband that we should of received a call advising us that we would not be receiving our complete order. I called the Castleton store and was told they will send a email and I will get a phone call in a while to explain what went wrong. I never received a call so when I got off work I went to store.

Lack to communicate with customers (me). Had scheduled delivery 2 different occasions. Instead of calling, they just didn't show up. Wasted my time sitting around waiting. Kitchen chairs fell apart approx. a week after first delivery. Called Customer service to wait on hold for 57 minutes after system said 14 minute wait only to be hung up on. Very unprofessional way to handle business.

Ordered a sectional 6/5/2016. Was supposed to be delivered 6/24/2016. Received a call on 6/22, they couldn't make the delivery on 'til Saturday (25th). Would that be ok. I said sure. Thursday the 24th get another call, they cannot deliver it until probably after the July 4th holiday, they don't know why. June 27th get a call because they were going to try to deliver (Fri 1st or Sat 2nd) but now they cannot deliver it until after July 14th. I phoned back and said, please to just cancel the order because they finally admitted they cannot tell me for sure when it will be out for delivery some sort of vendor issue. They were understanding about the cancellation. They told me 3-5 business days. I cancelled the order 6/27 or it was 6/28. It is 7/6 I still have not seen my refund!

I purchased a bedroom set at the end of Dec. 2014. I have had nothing but problems since it was delivered. I am glad I have the warranty with Guardian they are a good company. The warranty only covers the wood. I am stuck with a chest that has 3 drawers where the bottom is falling out. I called The Room Place and they suggested a company that could repair it. I would have to pay out of pocket. I don't have money for repairs. I am on disability. This will be my last purchase from The Room Place. All that money gone down the drain. The rep I talked to said there was nothing they could do. No concern whatsoever.

I ordered a whole bedroom suit plus mattress about a month ago. The bedroom suit is not going to be delivered until 21 July which I was ok with. The mattress and a frame was supposed to be delivered 21 June. The frame got delivered but no mattress. I had them take my old mattress because I thought I was getting a new one. I called The Room Place and the representative on the phone told me he would check and call me back which he never did. They ended up bringing my mattress back. I called back and they told me that they had a problem with the manufacturer and I was not going to get my mattress until 8 July. She told me someone was supposed to call me and tell me and they never did. I emailed corporate twice and still have not received a response back. I will never buy anything from there again.

I am beyond frustrated with The Room Place. I purchased a mattress and boxspring set to be delivered. The original delivery date was 6/14. They showed up to the house with a mattress and no boxspring set. I was upset but I called the customer service department only to be told they were on backorder and would be in on 6/17 and delivered on the next day Saturday the 18th. Saturday I got a call say the delivery would be late only to get a call back later to tell me that they didn't have the paperwork for the delivery so they couldn't bring the boxsprings. I spoke to a customer service rep who said I was an add on and the paperwork didn't get printed so they couldn't deliver the set. The rep said she would try to get the delivery out and call me back. No call Saturday, no call Sunday.

I Leslie purchase a red leather sectional couch from The Room Place last year in mid February. Very beginning of March I fell in love with it. I had to have it so I went to The Room Place to check it out. It sat right - felt so good. I purchased it. Had it delivered the first day. They delivered it to my home. They scratched the back of the leather. I called and told them and they told me if I didn't have a warranty it wasn't nothing they could do for me at the moment. I was pissed. I said ok.

We purchased a leather sofa and loveseat combination. Upon delivery, the loveseat had a rip in the leather. This item was replaced. Within a few days after the new piece was delivered a bracket in the back began to extrude to the point the leather is ready to tear. We notified the store in person. They asked if we had pictures, which we did. We waited while they submitted the problem report and were told we would hear from someone within a few days. When we didn't hear anything after a few weeks we called and were told they would check on it again and were assured once again that we would hear from someone. To this day, we have never heard from anyone.

I see enough bad pub for places. I just think that too many folks who have a good experience are content and don't think to send the positive. Wanted to make sure, whether or not it's the norm. The Room Place from Vernon Hills, IL, and the delivery company Fella's, received due kudos for a great experience. We purchased the heaviest bedroom set possible (-1), that had to go up a multi-directional stair case, and a breakfast nook table and chairs. I talked with the delivery schedule person, scheduled a delivery day, within two business days of my call, and their guys called ahead to let us know they would be at the house within the hour. They were, as promised. They were efficient, polite, and did a great job. No bumps on walls. Everything assembled and solid, as we saw it in the store. I hope more folks with good experiences take a minute to say thanks. Much appreciated, to all involved!

I purchased my leather sectional sofa with ottoman from The RoomPlace on Cicero Ave. I loved my sectional sofa so much, I purchased the protection plan. Soon enough by one year end, I called to complain to make a claim also with the Guardian. So many deterrents. No one to help. I was sold a sectional sofa with ottoman that might as well be so defective. I will never buy anything from The RoomPlace again.

THIRD TIME SUBMITTED - YOU HAVE YET TO RESPOND! All of this since your last service visit and ridiculous customer service response by phone that followed. I want a call from management! I have had your repair service out here on two occasions. They have fixed and re-stretched loose covers, "popping" cardboard in the side arms of the couch, re-pulled material on the sides of the loveseat to get them to resemble each other instead of one seam being well above the cushion. I had a new cushion sent because the one that came with had all of the thread falling out in back, and the cushion that showed up to replace it is a different color tone. It also helps to demonstrate just how much the other cushion next to it has collapsed, as it is now loose clothed and not springing back. The serviceman has now ordered two more cushions to replace them both, with the same color.

I bought several bedroom set and mattresses from these guys 1.5 years ago. The most expensive mattress was a Simmons for the master bedroom. This mattress completely sinks in at night, leaving a huge dent, yet they claim that everything is fine. I will use a lawyer now and address the quality and back pain problems.

If anyone has option to buy from different store just do it!!! First I purchased bedroom set with delivery for saturday, but suddenly I was told they don't have availability for Saturday so I had to reschedule for the saturday after that. When it was delivered part of it was damaged so I had to schedule another delivery for the damaged parts. Second delivery was during week and I took time off of work to be at home for this delivery and I was in a hurry to get home in time (they call 30 min in advance) and I got speeding ticket!!! I tried to call them 5-6 times and they didn't pick up the phone. After my 6th try to call them they picked up the phone and they said "We are 5 min away" so they came 1 hr after they called me.

Bought a couch at The Room Place and had a defect after a year. I bought the extended warranty. Called to have it repaired. They told me it was not covered. Bought the best of the three warranties... and still no coverage. By the way the problem was the motor stopped working in the recliner and a defect in the leather. The Room Place does not stick behind their product nor does Guardian Protection plan who I bought the warranty through. I will never shop at The Room Place again. I will also let every person I know about the terrible service I receive from The Room Place and Guardian warranty services.

AVOID THE ROOM PLACE. We purchased thousands of $$ of furniture from the Room Place in Merrillville, IN. The problems started right from the date of delivery. We had to return an end table, an ottoman, 5 dining room chairs, and we have had the dining room table replaced 5 times. On one occasion, we received a replacement table and the leaves did not fit. I called the Room Place and they scheduled a replacement for a week later. The delivery driver arrives a week later, walks into my house, inspects the table and says, "Yep the leaves don't fit". I asked if he has the replacement leaves and he said I had to call customer service to order them. I asked him why he came to my house and he said to inspect the leaves yet he didn't bring replacements.

Horrible service period!!! When you come in everybody is smiling after you buy and come in to complain nobody wants to see you, they take hours trying to figure out a solution. I bought a dining set and a sectional leather living room that was not cheap we are talking about more than $5,000. First of all when they came to deliver it one of the guys made a 6 inch cut on the loveseat so I had to call customer service to have it replace. Not only that in the contract it says that we have 7 days to exchange or return an item so I went back to the store and asked to change the wedge for a single sofa. I spoke to the manager to ask if they can deliver it at the same time that they would be delivering the new loveseat that they had to replace. Well he said no he made me pay again delivery.

Ordered a new couch and chaise. 1 week later, the chaise cushion has a long wrinkle running down it. It appears like the foam was not stuffed to align with the seams of the fabric. Have been waiting for 6 weeks now since they are saying their vendor is overseas. Customer Service at various locations are horrible. You are on hold for over 10-15 minutes and cannot get a straight answer.

We buy a furniture - a set of couch with sleeper. But at the time of a delivery one was ripped. We called and they replied that those were discontinued therefore they give us a new set but different and cheaper. They promise will give us the difference in our credit. That never happen. When we come back they told us that is impossible there is no money to give a credit. Well we still paying our furniture but not what we wanted. At the last minute I ask about the money or credit for the insurance that they promise to give you back if you don't used and they say, "There is no money to give you back either". So here we are paying insurance in furniture and furniture that I never going to received and with our hands tied because we do not know what to do, where to go and talk about or get help.

The furniture is approximately 2 years old and literally falling apart!!! In the picture, you see a point sticking out. That is where 1 of the boards are cracked in half and stick out until you push it in. I have 3 kids and 1 is a 11 month old who touched it while in her walker and my fear is she will get hurt. The other kids, a 9 and 6 year old, would rather sit on the floor than on the couch. Or if we have company over, I have to say don't put your arm on the arm rest or move over. How embarrassing!!!

I finally had my sofa replaced but it took several calls, an inspector to come out and then the wait. I had to call a week after the inspector to ask where's my sofa almost three weeks. There was a two by four board that just didn't hold so let's hope this one holds up. Good luck everyone I learned my lesson to shop around before purchase.

We ended up having 4 scheduled deliveries with The Room Place. Our bedroom set wasn't available for our initial delivery, so it was scheduled a week later, no big deal. On the first delivery, the couch was broken, there were indents in the arms, like something heavy had been placed on top of it in the warehouse. The 2nd delivery came with a new couch and the bedroom set. The new couch had a tear in the back cushion and there were multiple scrapes, scuffs, and chipped paint on multiple pieces of the bedroom set. Along with that, one of the delivery drivers dropped one of our nightstands, scuffed it pretty bad, and the top was partially disconnected from the base of it. They said not to worry and the room place would replace it all. I then had to schedule a third delivery to replace all the items.

I would give this place negative stars if possible. I bought furniture here two years ago and buying the furniture and delivery went off without a hitch. It's the insurance that there is an issue. When I made this purchase, I understood that if I didn't use my insurance that I would get my money back. He did a good job selling me on the insurance saying that if my kids scratched the table or put holes in the chairs that it would be covered. Come to find out, it's not money back, it's a credit towards a purchase of more than $400. It's not the money that's the issue, it's the fact that the Sales Manager Dominic did not mention this small detail.

I purchased a living room, dining room, bedroom set 2013 with warranty - paid cash. Now my manufacturer warranty is up, nothing is covered under the warranty. What the hell I pay all the money for, but nothing is covered. The customer service lady name Paige basically said that they was not going to change the coverage policy for me. My Irma table has a bubble and cracks over 25% of my table. I ask to speak to corporate. She said I was speaking to them and I am very upset my issue is not resolved when I spent almost 4k.

The stand was delivered to my father damaged. My father changed his mind about it and The Room Place has refused to credit his card and take the furniture back unless he buys something else from them. Are they crazy? Who wants to spend their money there? They are such crooks... It was well within the refusal time. They stated since he signed for it he owns it. My father is older and did not see the damage like I did.

I purchased a furniture set back in April from The RoomPlace they advertised no interest for 5 years. Not true. When I received my first statement it was from Santana bank and I was charged interest. The company could not find my information when I called with questions regarding the interest charge. Last RoomPlace is doing false advertising to get people to buy in assumption the credit is coming through RoomPlace credit card. Until you get a bill from totally different financial company. Is there an attorney that can help get the truth out and give me and the other dissatisfied, misleading customers.

BEWARE!! I am so displeased with The Room Place at Castleton Square Mall. We placed our order 5/24/2015 for our couch. Made a payment 6/26/2015 and paid the remaining amount 8/2/2015. Set up delivery for 8/15/2015. Needless to say we never received our couch. I called 8/14/2015 to figure out what side our chaise was on. I tried to call Piper Logistics for an estimate time window of delivery. Someone answered placed me on hold and never came back to me. I then called the store to find out what is going on with our couch. Found out that the couch was back ordered and they NEVER let us know.

April 17 2014, my husband and I purchased a living room set can't with a chaise, console that has cup holders and plugs in, with loveseat. We purchased an additional chaise and console along with the large ottoman, spent over 2k, we bought the guardian protection for fabric. The manager at the Schaumburg store said "when you notice a problem if there is a stain and you can't get it out doesn't matter what it is how if got there. If it rips doesn't matter how call we will fix it. If the frame breaks anything goes wrong we will fix it. Just call." As most people some days are busier than others things happen. Maybe you're in and out some days whatever the case this is.

Signed a contract on 6/20/15 company was more than happy to take my money partnering with a company adjacent to their show room to do financing with customers. The day I signed with The Room Place they sent me next door to the Finance place "Easy Home," congratulated me and responded with (you don't want to sign our contract until your furniture is to be delivered we give you a month free.) WOW can you imagine the feeling of being treated so well? NOT!!! So what do I do? Well was told my delivery would be 8/1/15 was not happy about the wait but what's the saying "Good Things Come In Time" not with this situation. Showed up the day before delivery to sign finance papers and go figure Easy Place has no idea who I am nor am I in their system. Not to mention The room Place has changed my delivery date without contacting me. Reminder: I signed a contract on 6/20/15 this is now 7/31/15 and yet not one phone call!

In January, I purchase bedroom set and the dresser drawer broke twice within 2 months. On the same purchase we bought dining room table and chairs. BUTTONS ON CHAIR FELL OFF. HAD TO REPLACE IT. Wood in chair was broke. Had to replace it AND the fillers in the marble table are coming out. Twice Room Place tried to replace it w/ tables, that don't look like mine. Final result I feel the furniture is cheaply made and tried to purchase an expanded warranty because it doesn't seem like this furniture is going to last long. I was told "NO IT'S TOO LATE to PURCHASE A WARRANTY or return" but can exchange the table. I'M VERY DISAPPOINTED IN Room Place and manager that was unwilling to resolve a my issues.

Long story short I bought a brand new queen size bedroom set from the Burbank location in February 2015. On July 8th 2015 out of nowhere the wood splits in two. I'm puzzled as to how it could even break the way it did. And the headboard was never put on correctly or it appears that I was given the wrong size frame because the bed doesn't evenly fit.

My husband and I had a severely disappointed experience with The Room Place in Lombard. The first visit, we had to wait around 2 hours since the arrogant manager on-site, Mr. **, who was too busy flirting with the skimpy new hires, whose only criteria appeared to be wearing a ** dress, size too small. Finally, when I was on the verge of leaving from the frustration of waiting, my husband was transferred to another representative, Ms. **, who was struggling between multiple customers since the other representatives were just standing around gossiping amongst themselves. Ms. ** assisted us with the large purchase order of nearly $6,000 and convinced us to purchase the 5-year warranty. Upon delivery of this order, we wanted to exchange 2 white bar stools with a color change to black bar stools. The return policy is for 7 days, but unfortunately the 30 calls made for Mr. ** were never returned within the time frame.

I ordered my daughter a bedroom set and desk for her surprise birthday day party over two weeks ago. Still waiting on the desk to be delivered. This place has cancelled delivery twice, and I am still waiting on a manager to contact me. Horrible.

I spoke with the V.P of customer relations, **, to get a resolution of The Room Place not honoring their warranties and the poor quality of their furniture. The Room Place Sales Representatives claim to offer the customers a "no problem" as they put it warranty. If anything should go wrong with the furniture whether it's The Room Place fault or the customers fault, the furniture will be replaced or refunded. This gives the customer a feeling of confidence in their potential purchase. It seals the deal for The Room Place for a lot of its customers, but it is a deceptive offer. This impression is given to many, many of The Room Place Customers. If you do an online web search for "The Room Place Warranty Problem" you will find a long list of customers who have the same complaint about this issue.

We purchased a sectional from The Room Place in 12/14. In 4/15 I called in a claim as one of the recliners was leaning. They did have a technician come out w/in one week. A little over a week later I received a call stating they declined it due to they could not find anything internally wrong. I called back and spoke with someone named ** who explained that since nothing can be found wrong internally they are just stating it is due to seat compression. I explained this was unacceptable and that I wanted this looked into because I paid too much money to have a leaning recliner. ** told me that he or a manager would call back by 8pm that day.

My family and I went to The Room Place on April 17, 2015. The shopping experience was positive. The issues arose in terms of delivery and customer service. First, I was told that the chair would arrive early April 23. I waited halfway through the day and called. I was told delivery could take until 6 pm, which I had not been told about or prepared for. The person I spoke with, **, was dry and rude (placing me on hold without warning while I was speaking with her). She states the delivery company called me the day before and left a message. My phone records from my provider verify no message was left as no phone call was received aside from one from a different business.

BUYER BEWARE! If you are considering shopping at The Room Place, I urge you to look elsewhere! I should've taken all of the awful reviews into consideration before I stepped foot in this store. At first glance, this seems to be a nice store with a good selection of furniture. Wait until you place an order though! I can genuinely say that The Room Place has offered the absolute WORST customer service I have experienced in my life! I'm not joking!

I will never shop at The Room Place again. I purchased a bedroom set for over $2700. I was told on the date of purchase how much to pay every month so I paid that from 2009 'til 2015, not knowing that the promotion was coming to an end. Owing only $58, was charged 6 yrs of interest and was told that I should've known because it was on page 4 of my bill so now I owe $1433.37. I had never missed a bill or was never late paying the bill in 6 years. I think that is totally ridiculous - who wouldn't pay $58 versus $1400 if I knew it was at the end? I put in a dispute and was told, "sorry but you should've known". All of this stress for $58 - I see they're not very interested in keeping their loyal customers. They will never get my business again.

I went in on the TV promo with $998 furniture purchase. After sale was completed, was told my group was not part of promo. Was then told had to wait 13 days and pay $40 fee for 2 pieces to be shipped to store. Customer service was terrible from start. Once furniture was received, I got a call and was told to go to back of store for pickup with id. Once there, I was directed to front of store to sign paperwork that could have been completed at pickup point. There was one guy working. I ended up helping him load my dad's truck (i've had several stomach surgeries). My dad was livid, but hes older and could not help. So i had to do what was necessary to complete the transaction. I'm very dissatisfied and will not shop again for fear of having to pay shipping fees for items not in stock and current ads not being honored. Or possibly helping load my stuff again.

I came into your store located in Indianapolis, IN (Michigan Rd) location on February 28th 2015 and ordered a bedroom set. I was referred by my rental office of my apt. complex and numerous flyers I received in the mail. My sales associate ** was very helpful - he went over the details of my purchase and delivery and even helped me pick out a bedroom set and mattress that was in my budget. He also worked with me on my delivery date because I informed him I work weekdays and would only be available for delivery for weekends.

Really bad experience with The RoomPlace and trying to file a warranty claim. We were seeing some abnormal wear and discoloration on our couch and loveseat cushions. We called and spoke to a representative. She said she would look in to it more and get back to us. After a week with no word back, my wife called back. She spoke to someone else. She told her the issues. When done the woman told us our warranty was expired. When we asked when, we were told a couple days ago. After arguing that we called last week, they finally agreed to send someone out.

DO NOT GET THE PROTECTION PLAN!!! We purchased two sets of furniture and a bed ($5000), and decided to get the Protection Plan. We were told if we didn't use it within 5 years, they would send us a check in the mail. Unfortunately, I went in the other day and was told we could get in-store credit but we would have to buy something at least $499 to be able to use it. WE WILL NOT BE BACK!!!

Three years ago I bought a white leather sectional, made up of 5 pieces. When delivered all pieces had the same white color tone. Over time two pieces turned a darker beige tone. I've come to find out this is composite leather and not real. After complaining to the main office I was awarded a 400.00 credit at the store, which I refused. They claim the sectional is no longer made and can't be replaced. I am filing a small claims case soon or would like to help file a class action suit if I can find others who are interested. This "furniture" is beyond low quality, white leather tone wears off and changes tone, cushions collapse, and the legs and frame come apart. I wont get into it now but the Cindy Crawford furniture is junk also. Hope her looks and face age as fast as the chair I bought with her name on it.

I bought a sectional 9 months ago. I cannot remember the name but it is powered, it vibrates and has heat. The worst thing I have ever had. It is a piece of junk. Each time I had it serviced he said that he fixed it or just looked at it and said they would get back to me. The very last time, they were going to send him back to do the same thing again, but the day before they told me they would replace it. I went the next day, picked out something else and when I got to the counter and found out I only had 7 days for this to be replaced but I was never told about this until I was in the store. Then they tried to give me 2100.00 - not what I paid for it. I had to call and and go off. It is so much more I can say about this store and Comenity where you get the credit card from. It is not a good store to spend your money at for real.

Bought set of leather sofas about 2 years ago and the love seat leather is peeling off like crazy poor quality. I would never buy anything from them!!!!! Previous set I had for 8 years from other store and when I sold them they still looked brand new!!

I have never written a review of this type but will never again recommend this store or the chain itself! I am of the generation that furniture lasted while your kids grew up! I purchased a couch less than 20 months ago and it is falling apart. Unfortunately, I did not by additional coverage because I assumed that the product I purchased would at least hold up for a decent amount of time. After speaking to representatives, I was read the script "we apologize but the manufacturer's warranty only last one year". My question to them is how can you put a product on the floor if YOU do not stand behind it as a company!!

I remember many years ago when this place was Harlem Furniture. I ordered a dining room set there and when it was delivered, the hutch was was all broken and the glass cracked. They delivered it the fourth time, still broken, I gave up and said I did not want it any longer. Although they did send me a bill. I called them and told them what happened and got the run around. They told me they could not help me, they show it as delivered. I asked for proof of my signature for the delivery which they did not have. So I said my paying was not going to happen. They did turn it into a collection agency. The agency called and demanded money.

Purchased "Leather" living room set for more than $2000 plus insurance for 5 years... two years later the fake leather was all cracked, looks ugly. If it was real leather it wouldn't crack so quick... called the insurance people to see whether the insurance would repair it. I was told that the insurance doesn't cover normal wear. A waste of Money. Few months after purchasing the living room set, we bought dining room set. Same thing - the chairs need to be tighten once in a while, because you fall off them. The "wood" is also fake... so the dye they used to color the dining set, started peeling off... UGLY. The biggest waste of money. I will never even think of entering this poor quality/expensive store.

Several Sinks in mattress purchased in June 2012, with a 10-year warranty. Service tech visit reported back to Room Place mattress deepest depression were 1 & 1/4. Mattress was NOT DEFECTIVE due to it was a just under the measurement of 1 1/2.

COMENITY BANK and ROOM PLACE - Charging insurance premium I was unaware. Tried to get it cancelled. Took me 4 different 800's and 5 different transfers. Room Place stated they couldn't help me, it is their credit card. So they sent me to someone else. After all this, the last person I spoke to stated that the ROOM PLACE signed me up so they would have to be the ones to cancel it. I probably signed something in the small print that would allow them to charge this premium. I can't stand when they slip these products into your purchase. They already charge a huge interest rate. Isn't that enough.

I ordered a $1200 sectional sofa online and received a confirmation email of my delivery date and charges. Three weeks later, I called to confirm the delivery date and was told my order was cancelled!! It was cancelled because the billing address didn't match the credit card address. (Most online payments recognize this right away and will not accept your order. RP has an archaic system of waiting 24 hours for their accounting office to check the details then call the person to advise on any discrepancies). They claimed to have called me and left me this message. When I asked them to play the recorded message for me, they apologized and said they transposed the last 2 numbers and never actually reached me!!

We are regular customers of Room Place Schaumburg. The Sales person, Ramiz, is very helpful. However, they have one of the worst General Managers that a customer can see. He is a nightmare. I bought a bedroom set from them for $1199 and I was told that if the price goes down during the Labor Day sale, they would price match. The sales guy has been trying to help but the GM doesn't want to talk. I don't understand how a retail manager can be so rude and expect to sell in the area. I don't think I will step into the place again ever... with these type of substandard people lingering around the store. When I approach the Corporate, they show me fine print. I was promised by the Sales person for a price match and they want me to read the fine print...

I have bought $7500.00 worth bed and a little sofa. First the salesperson lied to me about the whole payment plan and now I'm stuck with a higher than expected payments every month. And when I went and confronted them they told me it's 3.5% of whatever I owe to them which they have never even mentioned when I was buying the bed. Then they came, dropped of my adjustable (comforpedic) bed and one side was broken when it arrived. Then to make another appointment for them to come fix was a pain in the ass because they would never call the night before to let me know the time period they would show up and I would get a phone call at work like "oh we'll be there in 5 minutes." I had to reschedule 5 times and all those times they were not even sorry!!!!

First they delivered the wrong color leather sectional, then I was told they had to go to the glenwood store and pick-up the picture so, it will be a second delivery, you will be called when we are on our way. I guess I had nothing to do all day. Phoned the glenwood room place about the wrong sectional. I was told the sale person wrote the wrong sku number but we see at the bottom of the order sheet you requested only a white leather sectional. At this time I was having a party the next day. I had clear my living room of my old furniture so I had a empty room. And was told we can only deliver this Monday. "It's our fault but we do make mistakes". I would advise the public not to shop there and be careful of the sale people. They're only interested in sales. They don't take the time to make sure the numbers are accurate. Never will I shop there again.

I purchased a living room set and 2 kitchen tables from The Room Place. The tables and chairs have continued to come loose. Finally after contacting the insurance company once, The Room Place submitted my paperwork for the type of damages that are covered. Now my furniture cannot be repaired because the damage is too extensive and it only covers accidents but the insurance that I purchased was whatever the sales person made available to me. My chair to my living room set is unraveling at the seams. The leather couch pieces don't connect to each other. This was a waste of $8,000.00 which was just given to The Room Place for furniture that was virtually no good. I will never purchase another piece from the store.

Don't buy from Harlem Furniture/The RoomPlace! They do not back up their policies. I have bought several pieces of furniture from them. Some have been delivered defective: a broken lamp; a table where a top came apart; and now a mattress. Each time was a hassle. The latest, the mattress, which now sinks in the middle after only three years, to resolve this issue, they sent an inspector to evaluate. He gave us approval. We order a new mattress. They came today to deliver it and pick up the old mattress. The delivery guys said they could not take the old mattress, because there are stains. Instead of taking the old mattress outside and using the natural sunlight to evaluate, they used their cheap cell phone light to determine there are stains.

When I bought approx 1700 dollars furniture from room place in April of 2013, they sold me 300 dollars extended warranty saying that it covers manufacture defects and accidental damages. My coffee table is getting warpage, and when I called Room Place, they asked me to call Guardian for extended warranty. When I called Guardian, they told me that only accidental damage is covered and not manufacture/structural issue. Please note that it take 4 calls of 15 minutes each time hold over 5 days, before I could speak to somebody from Guardian. I want The Room Place to either take care of my coffee table or fully refund my extended warranty fee.

I had purchased a kids bedroom set and a living room two months ago. The sales representative Jim gave my date for delivering after several texting and phone calls, in store credits, excuses and lies. My furniture still has not arrive. They then send us to the Main one in Elmhurst and again promises and nothing. I was very disappointed with them and finally asked for my money back. I wouldn't only suggest that BBB rating is an F" in everything.

I bought a power love seat and was delivered a manual love seat. When I called the store to tell them about the mix up I was given the run around. They didn't want to do anything except charge me 200 more for the powered one. After two days I agreed to pay 50 dollars more but now it is on backorder for 6 weeks and they have to pick up the delivered couch within 10 days. NEVER AGAIN WILL I STEP FOOT IN A ROOM PLACE.

I have shopped with the Room Place for many years. In fact, most of the furniture in my apartment comes from the Room Place. My complaint is on the lack of customer service skills/professionalism of their delivery men and phone representatives with their credit card bank. I have cancelled my credit card today and refuse to ever step foot in another Room Place store again. Their credit card reps are the worse! I'll make sure to share my extreme dissatisfaction with friends and family.

I purchased a couch from the room place in Lombard IL. My new couch and love seat have gotten almost no use. I had people over and in my presence one of them sat back and there was a crack and a pop and the corner sunk in on the couch. The frame had broken on the right side near the arm of the couch and the fabric that was under tension that keeps the cushions from falling into the couch gave. I called the room place as these are still under the manufacturer warranty. A repairman from the room place came to my house and said they would be in touch.

After waiting 20 days for our sofa sectional to arrive, the sofa was delivered very late. It arrived at 9pm! Who delivers furniture at night??? Men walked over my white rug with dirty boots. Sofa was WET on a cushion. There is a nail end that sticks out of the sofa and is very sharp! One cushion is not fully stuffed, just partially.

AVOID THE ROOM PLACE!!!! SCHAUMBURG LOCATION IS THE WORST PLACE TO GO TO!!! The absolute worst experience I ever had with any company in my life!! They sent half my order and didn't apologize. Supposedly they called to notify me of this, but never got that call.. Hmm yeah right! Then ** the Sales associate and ** (Manager) and told them the problems. He says, "Let me take a little bit off (delivery charge) for your problems," and of course I get the bill and it doesn't reflect that as well!!!! They set up an appointment for a guy who can only come on Thursdays and Fridays for whatever reason and it will be two more weeks till some guy can come out for the chaise that I spent over a thousand dollars for in that delivery and it doesn't recline!

I purchase a chair in 2008 from The Room Place, and was told that it was leather. I now have to throw the chair away because all the material is peeling off. I was talk into buying a 5 year warranty that just expired 3/13. I felt I was misled by Room Place for the quality of their product, and they should replace the chair. I spent over $600.00 for this chair, and only had it for 5 and a half years. I try to have it repost, but was told that that is not really leather, but fake leather. I will go as far is need be to get this resolve, even if I have to go to the news, I will.

The Room Place is the worst place you can shop at. My furniture was delivered to me back in June 2012 and after 6 months it started to fall apart. Now it looks like a furniture bought at Goodwill (which was used for over 10years). I purchased all of the insurances possible just to make sure if anything happens I would be covered. **, the sales guy promised me that if anything to give them a call and there will be no problem with an exchange or some type of service. Now the company does not care anymore about me as the customer since I already gave them the money and the commission was already paid.

In June 2009 my husband and I brought a two piece living room set from the Room Place aka Harlem Furniture. We've only had it four years and it has began to peel, I mean literally peel. The suppose to be leather is separating from the material it's adhered to. When I spoke with someone at the Room Place they told me that the warranty place where I purchased my warranty had gone out of business and that they can prorate me a check for the balance left on my warranty which was $53.00. Now I paid $1,944.49 for this furniture. The first time I encountered a problem with this set was about two years ago the middle cushion had ripped so they sent a tech man out to fix it. Well they had to come out twice because the first tech didn't do a good job so they sent another one.

I ordered 6 chairs. I was adamant in paying for warranty; I heard bad things. The rep encouraged me to get warranty. She said in case I can't get spots out, they will be replaced. She said that I should take it out if I get a spill on chair, but if I can't get it out, then I should call them. They won't come out to my home if there are small spots. So she said if it’s big and I can't get it out, I should call them because they are real picky. I've been getting it out until something was spilled and I couldn't get it out. I asked the rep about the warranty information and she said it would be sent. But if something happened before it comes, just call RoomPlace. Well, I’ve been calling RoomPlace and they said I just have to call and my paperwork will be mailed. I never received it and I'm paid in full. I asked my brother (whom I told to purchase from RoomPlace) about the warranty and paperwork. He said they purchased in full and received all their paperwork in 2009. I asked why I didn’t receive my information and only a cleaning kit.

We ordered and paid for a couch and loveseat on 12/3/11. We were told 3 weeks. On 1/2/12, I called and was informed that only one piece came in, and asked if we want two deliveries. I said no because we both work. I asked when the couch would be in. They said 8 weeks! When I contacted them today, all he could say was that it was "unfortunate". I asked what can be done. He recommended that we go to the Algonquin location and get our money back! I had no idea they were doing so well that they could lose customers. We will be getting our money back today! This is unbelievable!

This has been the most unorganized sale I have ever purchased. We purchased a bedroom set with mattress, and they keyed in the wrong code. We were delivered a full bed and mattress, but we ordered a queen. We spent lots of time just trying to get an evening delivery time! Now, we are having to do the same thing again. The bed they originally brought us also had a little hole in one side or like an indentation, and the delivery guy pulls out his brown marker and proceeds to color it in! If I wanted scratched and colored furniture, I would keep my old furniture.

I bought a floor model bedroom set. I understand these "floor" models may have a few scratches and dings, which it does. Less than 3 weeks after they set it up at my home, the bed broke. All three of the support boards underneath the box spring snapped in two. I went to the store to make my first payment and asked to speak to the manager who sold me the set. He said I needed to go somewhere and have three boards made to fit and he could not help me. I couldn't believe he would not at least try and find a solution to fix the problem.

I purchased a love seat and couch in June of 2006. I also purchased a five-year warranty. About three and a half weeks, I noticed seams coming apart. This was in a part of the couch you don't see everyday. Upon further examination, I found more hidden cracking and peeling of the leather. This is expressly covered in my warranty. I contacted The Room Place. They sent out a tech, who did some repairs. Then while attempting to repair, one seam he made a glue mess and then told me that he would be unable to repair and would have to order a new seat cover. Within a few days, the two other repairs he made failed.

I purchased Cindy Crawford sectional in Feb '09 and within eight months, the cushions were worn down, wouldn't stay in place and the couch squeaked. Room Place agreed to let us select new furniture. New couch arrived and was squeaking within two weeks. Technician came out and said it was a manufacturer defect. Chair was on backorder and when it finally came in and was delivered it was defective. We did not accept delivery. Second time the chair was delivered ,it was the exact same defective chair from the previous attempted delivery. We refused it again and requested money back on couch and chair.

We purchased 4 chairs and our expected pick up date was July 26th. Our credit card was charged the same day. Today is July 30 and we are still waiting for the chairs. Moreover, they have no idea when they can deliver. When asked why they charged my credit card before the product was delivered, they said it’s our policy. How can someone charge me when I have not received the product and when they cannot even say when I will get it?