Slumberland Furniture Reviews

My peeve isn't so much with Slumberland but the company they use for their 'extended' warranty. We tried numerous times to file a claim on our sectional and they always had an excuse as to why we couldn't (waited too long to report it, previously reported, didn't get the email) so we ended up with a $2000 sectional that is a piece of JUNK. We have had it almost 3 years and I wouldn't give it away in the condition it is in. Parts have fallen out of it, stuffing had flattened or fallen out, rips, and the warranty company wouldn't take care of any of it. Recommendation, don't buy an extended warranty. It won't cover anything like the salesman said.

I purchased a mattress for over $600 and it is clearly uneven. Slumberland sent a sketchy independent consultant to evaluate. The consultant agreed that one side is firmer than the other, he measured and took photos showing that by laying a string across bed with weights on each side that the interior of the mattress is over an inch higher than the other side. He recommended proper support and I moved the box spring and mattress to the floor and still the same result. Slumberland will not exchange or refund this purchase and I am shocked. I am currently now purchasing another mattress.

I want to let people know that the Slumberland manager Joe at the Minnetonka Minnesota store lied to me regarding the extended warranty for five years would cover everything... The mechanism to make the chair work broke, doesn't work. Chair broke down. Joe lied to me and said the extended warranty he sold me covered everything. The customer service from Slumberland "sorry the manager told you this. But sorry the extended warranty and the manufacturer won't help you. Sorry too bad." The chair is only two years old. Slumberland customer service said three times sorry too bad... Slumberland are crooks. This is how Slumberland treats disabled people. Don't deal with these people. They are liars and cheats, consumer fraud... I just wanted to let people know so they won't get cheated and lied to like me...

As a disabled Vietnam military veteran I purchased a two piece couch set for $3,000.00 and I was scammed into purchasing a warranty that Slumberland does not want to honor. They told me "you need the warranty in case something goes wrong." Well if you purchase furniture from a store, they should honor it if something is wrong with the product, especially after making you purchase the warranty. The saleslady was very disrespectful, not professional at all, she talked real mean when I reported that the furniture was damaged. She was hateful, mean, disturbing.

Spent over 500 dollars plus 80 dollars for delivery on two Recliners. After 6 weeks these sharp little parts of plastic started poking up through the arms on both chairs to where they were sharp pieces sticking in our arms when we set our arms of the arms of the chairs. I called and complained. Tech was sent out. This tech with big wood circles stuck in his earlobes tell me I'm too picky. Well maybe he likes pain but I at 58 years old and have a lifetime of experience buying recliners know this is not as he states every day wear and tear. I had to bring into my living room my old La-Z-Boy back to use and not even using the brand new DRACO recliner.

Bought recliner. Was made to buy extended warranty. It will cover everything: frame breaking, torn upholstery, everything except cat and dog paws. Also you have factory warranty to fall back on. Had chair one month and frame broke. Took 2 months before anyone would help us. Lincoln store said they have nothing to do with it. "Go to factory warranty factory," said store. Should replace it. Each passed the buck to the other. No one would fix it. Out $1000. They take your money but poor business ethics. DON'T GO HERE.

Went to buy a bed. Was a return customer. Was suggested this and that bed and felt pressure to pick that night. When a couple is split, shouldn't be rushed but we did t come home with buyer's remorse. We stopped the transaction for several reasons. One being we were split in type of bed. Second, the surprise package of 219.00 for bed cover and pillow covers. Told don't matter if we have our own. Have to buy one of the Slumberland brands to get the 120 day trial. Ok. I get that. They want a clean bed. If you don't want the bed but tell people clearly that you are actually paying for that 120 day trial by buying a cover.

Bought furniture from Slumberland in Des Moines, Iowa Oct 17 2014. Put in a claim about something that was wrong with it. Paid 1300 for my furniture and bought the extended warranty. The tech came and looked at it and never heard back from them. Furniture still ruined and both companies say there is nothing they can do, that they will not honor the warranty.

I saw a chair I really like. Jennifer from Slumberland in Beaver Dam WI told me they can order almost any furniture. I chose them because they were closer. To make the story short I got the chair after 2 months just to unwrap it and have a screw falling off! They order a new part and they basically told me "you're on your own, we can't fix it or replace. It's sold as is." Which they never told me anything about it. My fiancee also had issues with a bed and broke after a couple of weeks.

We purchased an adjustable bed on July 5, 2015 to the tune of damn 3000 bucks. The bed could not be delivered until July 15th - the bed was delivered and assembled w/ no issues. After trying the massage function later that day, the bed sounded like a helicopter taking off. Called ASAP to the Lincoln store where we had to leave a message - no call back until July 28th from some rude lady in SD. Finally got a service call one week later. Some tech came out and jiggled this & that with no resolution - told me that new motors would have to be ordered that would take 2-3 weeks to be delivered to my home, then I was to call the store to set up another service call. Motors arrived in the mail in 2.5 weeks, called, made an appt for a service call, took 3 days this time to get a call back to tell me the service dept was booked solid for 1.5 weeks.

We went into Slumberland on July 21 at Madison East Location. We were met by the sales ass!!! He showed us the dining sets we found one we liked!! But decided to think it over so my husband ask if the set was in stock & if we do decide to buy can we come & pick it up as we had to bring the trailer to pick up. The sales ass said "Oh yes not a problem." Bloody Liar.

I bought a new couch from Slumberland and within a few months, the stitching started coming out. The couch was under a warranty for one year. I called the store and talked to someone who told me to email him some pictures and they would get back to me. Several weeks went by and I didn't hear a thing from them. I tried calling and left several messages with no return phone calls from anyone. This was really annoying!

A Will J. ** greeted us at the door of the Rhineland store, and because they were closing the store due to remodeling, we thought we would stop, for the sales pitch how all prices are slashed, etc.. We were looking for a new mattress, keep in mind I do know they are not cheap. So we found one we liked, mind you we have been looking for a while for a new bed, so I knew what the "real prices" were before we stopped there. Not only did they jack up the prices, then came the "what number works for you" conversation. So, he gave me a number of 1298.00 from 4000.00, I said I need to talk to my husband first.

On May 20th, I purchased a glider chair & ottoman (glider) at Slumberland - I was told the ottoman would be in stock for pickup the end of next week - I offered half down until it came in, which was agreed to. I wrote a check for $350 - when the lady ran the check through the check reader machine -- she typed $3500.00 by mistake. After several phone calls back & forth, I was told to get a statement from my bank that the check had cleared before they could give me a refund. In the end, that's what I did. When I did get a check, it was minus the entire cost of my purchase. Then, I still have to drive 15 miles to bank to redeposit the money. Am still expecting to have another "fight" to actually get these items. There was never any offer to compensate me for my time & troubles. Will never shop slumberland for anything again. What if the check failed to Clear? If they can get at my money without my ok, why can't they put it back as well?

Purchased several pieces of furniture, one being a leather sofa. Salesman emphasized 10 year warranty on sofa. After several months the arm internal frame was broken. Called store and spoke with salesman and he accused someone of sitting on the arm. No one sat on the arm. After persistence a "repairman" came to our residence and "repaired the broken arm". I was shown the wood frame in the arm by the repairman. It was broken at a large knot which was over half of the thickness of the wood piece. I observed other parts of the frame to being "knotty". The repairman filled the hollow arm cavity with expanding insulation foam and stated that he has done this repair multiple times on this brand of furniture because of the inferior "knotty wood" that is used in manufacture. He did not repair the broken wood.

I bought this at a discount, paid $2500 for it including an insurance plan. My husband went over with the sales rep, everything it could cover and the man over anything that could happen to the furniture would be covered. Well before I even head for a trip my chaise broke. The springs caved in and the side broke. The insurance refused to cover it. Lucky someone at the store took pity on me and she sent someone out to fix it.

So my wife and I just bought a new home in August, as with most moves comes new furniture. We had purchased a 3 bar stools, a love set, a dining room set and then there was our Lorena Heights Plush set mattress from BeautyRest/Slumber Land which we spent $1200 on! (The women we purchased from insisted we get BeautyRest). The first few days there was a lot of tossing and turning from both my wife and I. We figured it was just due to us switching mattresses. That is not the case, it is now April 20th and we purchased it on August 11th, we are still tossing and turning nightly.

I purchase a power recliner in December 2013. Finally got the chair in February 2014. Said that the manufacturer needed to make as they were out. In November of 2014 I got a call to unplug the chair as it could start a fire. They said that it had only happened in the showroom, and "should" be safe in the home but to guarantee, they wanted me to unplug it. I did so, assuming there would be a resolution soon. I checked with the store in Sioux Falls about a month later, and they told me that they had not heard anymore on it.

My husband and me went furniture shopping at Slumberland Furniture in Janesville WI. We were met with a salesman named **. We purchased the furniture we wanted and paid 1/2 of the amount due for the furniture and would pay the balance upon arrival of the furniture. We knew we were supposed to pick it up ourselves and we didn't have a problem with that. When I went in there today to pay the balance, I was told we could not come to get it until the next Wednesday. Due to the fact that we understood it that we could pick it up on Saturday, which is what he told us. He told me when I paid the rest of the balance that we could not have until the next Wednesday, I feel like he got all our money and we have no furniture for the payment. In addition, Mr. ** was very rude and unprofessional to me when I came in for the final payment. I will not ever go back there to shop again.

I bought a sofa loveseat combination with a coffee table and 2 end tables. I also purchased the warranty. My coffee table and 1 end table was damaged. I called and complained only to be told nothing they could do then I was told i could exchange them for the damaged floor model. I ended up getting a 20 dollar refund. What a slap in the face. I won't ever be going back again.

The local store wants to know the exact time that you are going to pick up the merchandise. My schedule never allows me the exact time that I would be at the store. In addition when they called to say the merchandise would be in, they state that it "should" be in at such and such at date. Not an exact date. Find these people have just too many made up rules they want to play with and this is my last time to buy ANYTHING from them or to refer anybody else to them. They need to re-do the customer consideration handbook as they must all be Harvard, Yale, Princeton trained upper Management which they try to filter down to the Midwest. That does not work here.

The items were delivered - the recliner stunk to high heaven and even 2 cans of Lysol would not get rid of the smell. They delivered a replacement chair and it was filthy dirty - had to vacuum and clean it thoroughly. My wife also brought to my attention that the cheesecloth covering on the loveseat was damaged and hanging down. After close inspection I discovered several (at least 20) staples were not properly inserted and needed to be pulled out and reinserted correctly. I removed old staples and redid the job that should have been done before delivery!!! This and vacuuming the replacement chair consumed about an hour and a half.

Purchased a sectional with warranty. One of the wedges arrives with a hole in it. They replace with a second wedge which has a huge scratch in it. Sectional discontinued. Slumberland will not fix wedge or reimburse us for damaged wedge. Now have a warranty that is worthless and a damaged wedge. I would not even purchase a couch pillow from these clowns. To all the people thinking about purchasing anything from Slumberland (especially the store on the East side of Madison, WI), DON'T!!! Pay more money or just go somewhere else!!!

I ordered and paid for a La-Z-Boy custom rocker/recliner that cost over $1500 on Jan 15, 2015 in the Springfield Missouri Slumberland Furniture store. An incorrect chair was delivered six weeks later. I contacted the store manager to advise him. He told me that I can keep the delivered chair until the correct chair could be delivered. (Another 6 weeks). As I did not want to be responsible for the chair in my home for 6 weeks, I asked that it be picked up. Then I advised ** (the manager) that I was not willing to wait another 6 weeks and I wanted a refund. I would purchase the chair from another retailer. He agreed to credit my credit card. He then told me that he was sorry about the mix up but the fact is that people do make mistakes.

Purchased a Stearns and Foster mattress in 2008 paying approximately $2500 for one of the best mattresses. I weigh 125 lbs so I wasn't hard on the mattress yet customer service rep said problem could be due to "my preferences". When I lay in the bed the top crushes down so much that the trim around the top and bottom touch no matter how I lay. Slumberland is requiring me to complete a packet of info or pay $35 for an inspector to come out and there is no guarantee on result. Why it is my responsibility and cost to show Slumberland the mattress is bad after spending $2500 for it originally? Attached are photos. The first shows me holding up top to show the depth it should be and the second one shows current condition with top collapsing and trim touching when laying on bed.

I rarely tweet, but the horrible customer service I received at the Slumberland in St. Louis Park was enough motivation. Two weeks ago I got a call from Customer Service saying the bar stools I ordered would arrive at the store and that the store would call me when they arrived. I called today to see what happened as I never received a phone call. The man that answered the phone said they were shipped back because I hadn't come to get them in the 10 day time frame. I replied saying I never received a call, to which he said that since I placed the order online there was nothing he could do - it wasn't his problem.

Broken chair for over a year. Even though we bought insurance, they won't fix it. This is a terrible company. They lie and mislead.

We ordered a sectional for $900 on December 5th...Paid in full, including delivery charge. We told saleslady we wanted it before Christmas, and she said "I'll check". She came back and said it would be in December 17th...The 17th came, and we called, and were told it wasn't in yet, and would be in January 7th...We called today, (7th) and now it won't be in until the 14th, and possibly delivered following Saturday. I told manager, "I think saleslady just told us what we wanted to hear to make the sale, so she could get the commission, just before Christmas and year end". I cancelled the sale, and will not deal with them again...

Paid for extended warranty from Furniture Care. They refuse to take care of it because the foot rest metal frame snapped and I did not call them within 5 days, if you don't call within 5 days your warranty is worthless. Worse warranty company I have ever dealt with.

I bought a couch in Aug 2013. I also bought the 5 year furniture care plan. I noticed the other day the arm on my couch was to fray. I notified Slumberland and today they called and told me if I wanted it fixed it would cost me 150.00. I don't understand this. I feel like they are taken me. I told them I couldn't afford to pay this as I am a 71 yr old women on oxygen with a collapsed lung and have lots of medical bills. I have no children in my house so there is no reason the leather should start to fray, it looks terrible. The couch cost me 1300.00. I hope some one can help me get this fixed.

On two separate purchases I paid for delivery. I told them that I could only accept delivery in the am hours. For the first delivery they called and scheduled a pm delivery which I cancelled and reminded them I could only take a am delivery. They explained that due to the way they scheduled deliveries that would not be possible. I said well then I can't take delivery. They called 3 more times trying to scheduled a pm delivery. I finally told them I was going to cancel the order. The manager said that was probably the best thing to do. The salesperson intervened and I had a am delivery. The second purchase was the same crap as the first and the salesperson again intervened and scheduled a am delivery. What should have been a pleasurable experience turned into nothing but a miserable experience. I would never recommend anyone to purchase anything from Slumberland.

I got a tear in my leather recliner and had purchased the protection plan for tears and etc. I assumed my dog had torn it, but wasn't absolutely sure it was the dog. Called Slumberland to get it fixed and was told the warranty was null and void due to the dog tearing it. I was told at the time of purchase that the protection plan covered all tears and rips. Nothing was said about not covering pet damage, but was told it was in the contract which was never pointed out to me.

I purchased the Bowie Collection - Birch Lift Top Coffee Table at full cost. They did not have one in stock and "tried" to give me the floor model which was damaged! They knew that they did not have the table I purchased in stock, and still tried to give me the floor model at full cost. I confronted them about this and they said it was their mistake and will order the table for me. Now I have to wait 4-6 weeks since it is on "back order". Be very careful with this company as I find them to be dishonest!!!!

Love the mattress I purchased, but the mattress pad radiates my body heat back to me and I end up overheating... And I am not normally a warm person! It is like sleeping on plastic. Something to be aware of. Rating would be a 5 for the mattress and a 1 for the pad.

After months of getting the run around from the store manager & customer service, I finally called the finance company. I told them that nails protruding from the bottom of chair legs on a table set I'd bought from Slumberland had damaged my floor. The finance company agreed to go after Slumberland and get them to pay the cost of replacing my floor. I would never do business with Slumberland again. They sell cheap furniture that often arrives damaged. If their furniture or delivery people ruin something in your home, they refuse to take any responsibility.

I purchased the Canton sectional and less than a month later, it began ripping under the cushion on the couch base. When I called in, they claimed a design defect is not a manufacturing defect and is not covered under warranty. That's like a car being designed with 3 wheels! Give me a break. You have no support under a piece of fabric and expect a human body to sit on it? IT IS GOING TO RIP FROM THE WEIGHT! Never again will I purchase through Slumberland. Cheap quality at high prices. Would have been better off going to a thrift store.

I called for the first time ever into Slumberland's customer service and got Charity. I was transferred from Kristopher who I called first. When she answered I told her I wasn't sure what she needed from me to verify who I was since Kristopher didn't give me any reference number or anything. Her response was "well, what is your issue?" I need someone to come and fix the couch we had delivered. After getting through telling her what I needed, she set me up to have service give me a call, just to get her to use the cell phone number for just that call was a struggle. She was just not a very comforting person to deal with. I hope I don't have to call and get her again.

I have made a total of three furniture purchases from Slumberland in Des Moines. I have been totally satisfied with furniture and have not have any problems. After reading some of the reviews, I agree that your furniture should be inspected upon delivery. That just makes sense. The sales people were very friendly and helpful. I will buy from Slumberland again!

I purchased a mattress set from Slumberland in Saint Louis, MO. This is not my first time buying furniture from them and never had problems before because I always keep what I bought, good or bad. With the mattress set, I was sold a supporting board for the bed which weighs way too much for a female to move by herself. I made sure before purchasing that it is returnable if somehow something is wrong with it. The rep (Lisa) said: "Don't worry, we'll take care of it if it doesn't fit." After arrival of the mattress set and supporting board, I immediately (same day) called them to notify that the board does not fit. Because I was moving, the bed set arrived after Slumberland purchase was delivered and was not able to test the fit when their delivery people was still at my property.

We purchased a Franklin rocking/reclining loveseat from Slumberland in Wausau, WI in April of 2008 for $845. After three years we noticed the seat on the left side began to lean back a little too far when you sat and tried to read. It worked fine on the left side and also reclined as it should. As time went on it became more pronounced and was almost impossible to sit upright and we decided to have them come to our house and see about repairing it so we could sell it and buy two separate chairs.

We purchased this futon (SKU5083412) from Slumberland for our son's dorm room at university. Within three months, this frame is bent so much that it unusable as a bed and uncomfortable as a couch. We are not naive about what may happen in a dorm room but have concluded this piece is not suited for this use. We do not recommend this for use in a college dorm environment. More disappointing is the lack of assistance Slumberland has provided. After spending over $500 (mattress, cover, etc.), Slumberland is very indifferent to our problem. We need to replace this unusable piece of furniture but don't have any plans to purchase anything else from Slumberland. Buyer beware on both this product and company?

I bought a couch in May of 2012. At which time, I also bought the extended warranty. They were out in June because the back had fallen off. It was repaired. Two months later, the back again fell off with winter and having lots of family issues through the winter and summer, I was not able to call until today to get it repaired. I was told that since I did not report it within 14 days, I had voided the warranty and they would not come out and repair it. Are you kidding me? Why does it matter when it was damaged so long as it is within the warranty I paid for?????? I will never shop with Slumberland again. All the money I spent on my furniture there to have a warranty that is no good.

When my daughter moved out to Fargo, she needed a bed in August 2013. I thought it would be great to buy from a company who could deliver it right to her bedroom the day that she moved. I bought it in Bemidji, MN three weeks ahead of time, and the help there could not have been better. The day before it was to be delivered, she called to get a time. From the Fargo store she got every lie imaginable - that the Bemidji company had set the wrong deliver day, that my daughter was confused on the delivery day, that the Bemidji store had not sent it over. Turns out that he did not have the bed in stock, but none of it was his fault even though we had the order to show him showing that he was in the wrong. My daughter had several nights without a bed. There was no apology from the Fargo store and no compensation given for his mistake/mismanagement. The only reason we got the bed that quickly, is because the Bemidji store did everything in their power to make it happen. I will buy from Slumberland in Bemidji, but I will not set foot in the Fargo store.

We bought a new mattress and box spring at the Slumberland Clearance Center in June. In order to be able to exchange it if it was not what we wanted after sleeping on it for 60 days, we had to spend $52 on a mattress protector which had to be used for the 60 days. The mattress protector made the bed hot and sweaty and it was noisy, it crinkled whenever we moved. After about a week I tried to return the mattress protector and was told that it wasn't returnable. I was also told that it is not hot and sweaty and not loud.

My wife and I recently purchased a bedroom set, mattress and box springs here in Casper, Wyoming. The salesman Greg was pleasant and even went so far as to sell us an extended furniture care plan for $179. He told us it covered everything even scratches and that Slumberland would fix any problem in our home. The furniture was delivered and we loved it. Then the finish started to come off of the dresser within a week. When we called, Greg was out so we spoke to the manager. The manager told my wife that "the finish coming off is normal". I have two brothers that make a living in woodworking and they don't think the finish coming off of new furniture within a month is normal. Slumberland will send a third party service man to look at our furniture to see if they can do anything about it.

We tested a firm mattress in the store, but when we got it home, it was very soft! We should have been tipped off by the requirement to purchase a $70 cover to maintain the warranty. We complained. They sent someone out who told us he had never seen a mattress break down like that in such a short time. The store calls to follow up. Too bad, so sad, the mattress dip in 2 months is only about 1". It needs to be a 1.5" dip or more to qualify for replacement! This mattress is a piece of junk! We’ve never had one so bad. Our mattresses typically last 10-15 years, and we are now considering throwing this one out and buying a new one after 2 months! We’re very disappointed!

I purchased a 2,000 dollar sectional from Slumberland. I was told numerous times that if I bought the Furniture Care, it would cover everything and anything, specifically it would cover any damage caused by pet claws, scratches, punctures. Anything! I have had the couch for 6 months and called the store and told them I had some cat scratches and would like them fixed so no further damage would become of it. They, at the Slumberland store in Sioux Falls, informed me that Furniture Care would not cover pets scratches or punctures but to go ahead and call. I did and they said the same thing.

I bought my daughter a new bed from Slumberland and within three months, it was broken. I called customer service and they asked me if we had tried to move the bed. The answer was yes, and she proceeded to tell me that we weren't supposed to do that! So I guess when you buy a new bed (from Slumberland), think long and hard at where you would like to put it because it's going to be there forever. Better yet, don't buy anything from them.

I purchased a recliner couch (recliners on both ends) for my disabled son. He has no company, children, or family who visits. He doesn't even use the couch, except to lay on occasionally. He would rather sit in his other chair. He only weighs 140.

I purchased a bed stead and mattress about two weeks ago. I paid more than $1,000 for it. Within two days, the frame broke. My boyfriend and I together weigh 240 lbs, so it's not because we're fat. I called them to complain about it. It took them a week to get back to us. I just wanted to return everything, and purchase a mattress from a reputable company, and they said all sales were final, and they refuse to take anything back. This happened within two weeks of purchase. Thank God I didn't have my mom and sister purchase their furniture from them, as it was due. All in all, I got charged a ridiculous amount for products that won't even work. I can't even return the stupid **.

Finally received a call back from Slumberland letting me know after two months of waiting for new cushions that only the core cushions were replaced--not the back or side cushions. Said there was nothing they could. Said the back/side cushions had zippers on them so when they go flat you can refill them. For $2000.00 I should not have to replace the stuffing in their cushions. They should take this furniture back and make this right.

I purchased a loveseat & chair 1/2. Within one year, the frame warped/the cushions are flat. Paid $2000.00 for both. Called Slumberland in International Falls, Mn where it was purchased. Told I was basically screwed. Called main Slumberland Corporate office. Was told the Falls store was not a real Slumberland. I paid Slumberland receipt says so. I continued to call/complain. Nothing. Then I was told by someone who stopped by that this furniture was recalled by Slumberland.

I purchased a Sealey Posturepedic Preferred Series - Ginger Creek mattress last October 2010 from Slumberland. I was under the impression that the mattress pad they offered to sell to me was optional. My son went with me and thought the same. And I had my own mattress protection cover I used. After a month, the mattress was sagging terribly, and I went to the store to see about an exchange. I was told that since I didn't purchase the special mattress pad from them, I voided the contract. I had water damage in my home and was given $650 to buy a new mattress. Also, I'm on a limited income and didn't have the extra $60 to buy their mattress cover.

On March 30, 2010, we purchased two Simmons mattresses (Simm M23084-10-7406). Both mattresses were advertised and promoted as suitable for use on Serta adjustable bed platforms. Total cost was $2,011.76.

On Feb. 13, 2009, we purchased a La-Z-Boy recliner item #901140296-001-005, style #010553 from Slumberland Furniture, Sioux Falls, SD. The sales representative who assisted us was Karon **, who was very helpful. We wanted to have a swivel base put on this chair, so we therefore could not take it home with us. I might add that we live 45 miles from Sioux Falls in Madison, SD. Consequently, we went back to Sioux Falls on February 17th and picked up our chair. The chair from day one never seemed to sit quite straight and made this snapping-cracking noise. We should have done something about it then, but decided to give it some time.

I purchased a Sealy Posturepedic Queen set from Slumberland in 2007. Last year, the mattresses started to sag. I couldn't find the receipt and finally found out that Slumberland can send out a technician for $35 to take pictures and file a claim, a 10-year guarantee, and give us our receipt. The technician came out and said that the mattresses were stained and call again when cleaned. We cleaned them before and after. It's not like they can re-sell the mattresses.

I purchased mattress 11-4-07. Mattress is a Sealy 5/0 Canyon sunset sleep set. Within 1 year mattress was sagging and had a hump in middle. I'm a divorced dad so sleep alone! I rotate mattress on a regular basis, have all necessary slats under foundation, (5) Replaced mattress, 4-29-09 with same, Now 06-14-10 mattress is sagging and has hump, Slumberland store where mattress was purchased says no warranty without pictures! Pictures are inconclusive, mattress pops up when not sitting or laying on it! Warranty states needs more than 1 1/2" depression, you roll to the middle when u sleep on it! I don’t buy a mattress without laying on it how can they make a warranty claim by pictures should you not lay on it to experience the humps and discomfort! And lack of sleep!

We are having problems with the mattress indentations. Can hardly roll over to get out of bed. Also why did you stop putting handles on your mattresses? I have broke my short nails off down to the quick trying to turn it. The handles served a purpose for how many years? I would not have bought it had I known this.

I spent over $2400 on a bedroom furniture set and Sealy queen mattress. Less than one year later, I was having issues with the mattress being squeaky with every slight move. I contacted Slumberland, because the mattress had a 10-year warranty that covered squeaks/rattles. Slumberland charged me $35 to have an inspector come to my home to decide if the mattress was warranty-claimable. The inspector said that it was defected.

I purchased a Lazy boy recliner on 9/10/2006, also paid extra for leather care protection, which gave a five-year warranty. Total cost was $1,074. In September of this year, I was cleaning the chair and the color started coming off on my cloth. Looking closer, the seat of the chair has lost a lot of color and the arm of the chair was the worst with color loss.

Paid for extended warranty on recliner but stated I had to transport chair to store to repair it or I had to put parts in myself. I am disabled and can't do this. This chair cost 1000 dollars and was supposed to be under warranty when purchased with a 60.00 extended warranty. Left arm sewing came undone from chair. Recliner foot rest bolts came off. Chair is not abused by children in home. I would like reimbursement for this chair or have these items fixed in home or removed. Chair pruchased in Oct. 05 and calls were made in Aug 06 and 07.