Slumberland Furniture Reviews

Our salesman Kyle helped us out even when we showed up 15 minutes before close. We knew what furniture set we liked and we were glad to see it was still on sale. Kyle told us about the manufacturer and showed us the quality of the unit. On top of all that he gave us enough time to look at bed sets and we found one. He quickly narrowed down the beds to our price range. Gave us plenty of time to find the right one. Great service.

Another pleasant experience at Slumberland. Our salesperson was helpful and friendly. She assisted us with all of our questions and making our special order. We appreciated her showing what the chairs would look like on the computer. She even helped us pick the perfect fabric.

Kyle did an excellent job. No pressure to buy and we felt like we had plenty of time to walk around the store and get questions answered. I feel like we made the tight purchase and it was also nice to buy on the friends and family discount day.

Walked in knowing what I was looking for and within half hour had two recliners and a loveseat on order! Financing was easy and Derrick gave awesome customer service! Thank you Slumberland.

We had a good experience after having visited many stores. There was a lot of variety and prices seemed good. Salesperson was knowledgeable, patient, and not pushy to get sale. Felt like we had all the time we needed to make an informed purchase.

My fiancé and I came in to Slumberland to look at bedroom furniture. After circling the store we came back to our favorite set, Kyle ** came over and answered our questions, helped us understand how this set compared to others and showed that he was very knowledgeable about it. He then admitted it was the set he and his wife had. We ended up buying it. It was a great experience. Thanks Kyle!

Kyle H. was very helpful! We were searching for numerous pieces of furniture for our new home and he made our search/buying experience enjoyable and easy. Highly recommend Slumberland and working with Kyle!

Had an amazing experience at the west side location. It was my second time going in because of buying a new mattress a couple months ago but having back problems. Bob our sales guy both times was patient, friendly and very nice for both experiences. Ended up getting a firmer mattress and I feel that it will be better in the end. Thanks.

We had the pleasure of working with Kyle and he is awesome! We found a sectional that we fell in love with and he was very helpful, honest, and knowledgeable! We will certainly be coming back for more stuff and for his service!!

I purchased an oversized recliner from the Slumberland in Mason City, IA several years ago. Less than a year later the recliner didn’t work. It was catching on the filling and completely shredded the inside. They reordered another for me, that took another six weeks, as did the first. The second one came and in two weeks they called and said not to use the reclining buttons as a couple of stores had fires started by overheating. Again I waited to get the new buttons. Now, it has stopped reclining again. It is a couple years older and they said the warranty is only a year. After spending over $850 on a chair, you’d think they would stand behind it. So, I’m trashing this piece of crap, buying a new chair elsewhere as well as a new bedroom set and mattress!

Very deceptive business practices at the Roseville, MN store. I purchased a "hot buy" mattress and was told to have the warranty I had to purchase their mattress protector. I figured I was going to buy one anyways so I purchased it. Once I got home I realized the mattress cover was plastic like and crinkled as you lay on it. I went back to the store the next day and the sales person acted like he had never seen me before. Said they do not take exchanges or give money back on mattress covers. I asked to speak to the manager who was feet in front of me and he turned and went into the back of the store and never came back out to speak to me. Buyer beware!!!! I will never purchase from a Slumberland again.

We purchased a La-Z-Boy loveseat. First we had to reorder because the first one we received was left unstuffed in one seat. On the second loveseat we received, the cable that lift the footrest broke after 4 months. We called customer service, they required three verification photos before considering service. We had purchased the extended warranty and after they agreed to repair the cable, we were told we would have to wait 2-3 weeks for the part. After that we have to contact the store to arrange and get on a schedule for a repairman. The part is a very small item and could be 2nd day mailed in a small envelope. Very unhappy with service!!!!

DO NOT BUY FROM SLUMBERLAND BEFORE READING! I have explained the details of my experience in the paragraph below but for the benefit of those who do not completely read reviews I wanted to start with bringing your attention to customer rating discrepancies I found Slumberland's website. Like most, prior to making purchases I check review ratings. The star rating on Slumberland's website for the Wake sectional I was planning to purchase had a 4.3 star rating with 4 reviews noted. Doing the math 4 reviews/4.3 stars I did not take the time to open the review summary page.

My wife and I went in to local store on Sunday afternoon to buy a mattress. One salesperson was helping another customer. The another didn't even act like they saw us. The one helping the other person asked what we were looking for and told us where the mattresses that we could lay on them and find what we were looking for. After what seemed like forever she returned didn't really spend much time asking us what our sleeping needs were. Long story short bought the wrong mattress. My wife just couldn't sleep on it after two nights. Called the store but since we didn't buy the protector which really wasn't explained to us very well. They got what they wanted our money. I won't buy here again. Poor service!

We've bought 3 or 4 items over the years there, two special orders and two on-floor items. The salespeople are always professional, knowledgeable, and not at all pushy. The products are high-quality and last a long time, and the fabric choices on upholstered pieces are vast. Prices not always the lowest, but - you get what you pay for, and they do have good sales.

I bought a bed with headboard. When they came to set it up, told me my old frame would not support the 10 year warranty for the bed. I had spent $2000.00 on the bed already. The salesman said nothing about the frame. When I called the store during delivery they said they could send someone else out with a frame for $73.00. I was forced to spend more money just to get my bed. I had several other furniture pieces to buy. Slumberland has lost my business forever. I went to another store and got awesome customer service. I purchased the rest of my furniture there. I am in customer service as a career, this was definitely the wrong approach.

My husband and I went to Slumberland Furniture to buy an adjustable bed and individually wrapped coil mattress and that is the only thing we looked at. The salesman asked me about a pillow top mattress and I told him NO!!! So in the end we assumed we bought an individually wrapped coil mattress, but I never went in the bedroom when they set up the bed, and never had a pillow top mattress before, so until my son was helping my husband to rearrange our bedroom my son asked us why we didn't buy the mattress we wanted in shock we both told him we had and he informed us that mattress was a pillow top not the coil mattress.

I moved to Shakopee MN. on 1/1/19, so decided to purchase all new major furniture. I purchased a sectional at 'Slumberland Furniture" for 3,099 plus tax & delivery with a few other items. Because I work so many hours per week (up to 74), I never got time to inspect it thoroughly, until this weekend 2/26/19. I notice the two pieces are different colors and textures. I called the manager immediately, his response is that I should have filed a complaint within the first five days, sorry no apology or consideration for return.

NEVER buy from this CON ARTIST company!!! They are the WORST furniture dealer EVER! They sell JUNK furniture and nickle/dime you when you need multiple repairs even when under warranty!!! They should be RUN OUT OF BUSINESS!!!

Bought the Moldova Brown Sectional three years ago. Had a two year warranty and about 1.5 years in noticed the couch leather was starting to peel. Thought ok it’s not too bad but a few months later noticed it was spreading all over the seat. Called right when the warranty was ending and they sent a guy out to look at it. He came back and said that we must have spilled something on it so it’s now peeling. First of all, real cowhide leather doesn’t peel. When I said that he told me that they paint the leather so it all matches and that paint is what is peeling off. False advertising! So they said, "Sorry we won’t do anything for you."

After only a few years on a mildly used $4000.00 sofa (no kids and only evening use) the exterior started falling apart. The seating is leather and is fading quickly, but the sides are vinyl and that is what is peeling apart. I had paid for an extra warranty, but they said that only covers accidents like cuts and burns. They would not help repair this without me paying for it. The promises of the sales staff are worth as much as their warranty - I will never purchase from them again.

I got a couch from Slumberland Furniture in Delavan WI. I only had it since Dec 2017 and now I'm my third set of cushions. The manager Jason called me since I called corp and asked if I lay on my couch and he would not get me a new couch since it would happen even if I got a different couch from their store. I said, "So you're telling me your couches are not reliable.." Jason claimed he would look into this matter.. Then corp again.. Meanwhile Jason called back and said he will have the cushions sent to his store to review them from the couch that have at the store. I'm thinking bait and switch because the store one has been sat on or laid on and he might do that.. then Jason asked me if I sleep on my couch... who does that?? So I lost it and told him off and said I'm calling corp again.

I received a call today from Lee ** from Slumberland. I again told him of my experience with my purchases. I told him I was so upset and disappointed. He asked me to send pictures of the furniture. I did. He later phoned back and said because we were loyal customers, they would take care of the problem. Even though the dresser was out of manufacture warranty, they were willing to fix the top. So, I will revise my former review, and see how this ends. Thank you.

Bought couch and loveseat. Call to see about getting couch fixed. She played investigator. Said, "Nope because it's by seam." That's not right. Why buy it if they do nothing for you. Feel like I paid for nothing.

Dips right in the middle - The most uncomfortable mattress I have ever owned. I bought it at Slumberland just 3 years ago, I called them within the first 6 months and told them early on that there was a problem and was informed that they had a 30 day policy. But the mattress company had a longer policy, I called and wrote and never got a reply. The store suggested I turn the mattress which I did, it never made a difference. I hate to think of other people spending 3,000 dollars on such a ** product. I even hated paying it off because I was making payments at the time. I am getting ready to look for a new mattress and it's a shame on something that was supposed to be guaranteed for 10 years. I have slept on the couch more lately than in bed. It is so uncomfortable.

My fiancé and I were directed to Slumberland for our furniture needs. While there, we found a queen bedroom set that we both liked due to the style and color of furniture. Additionally, we bought a mattress set, including box springs. We had a large purchase price. My fiancé went as far to finance through them and was approved for a larger number than what we needed. Additionally, we placed a large down payment. During the entire "shopping" experience, we were never told about the product nor was explained that everything was considered "final." That being said, we waited TWO weeks for the product to be delivered. My fiancé and I went to set up the furniture set and noticed splotches of tiny pin like holes in random locations on the headboard, footboard, dresser, mirror of dresser and chest. The nightstand was in good condition. Called that night, immediately after finding, and was told to call in the AM and speak to a Scott.

I purchased a full size bed on 9/28/2017. To be delivered 10/11/2017. I wanted to CANCEL the delivery on 9/30/2017 because I found out that I would not need it. They said they would not cancel it. I don't even have it... It was 2 days! Made absolutely no effort to resolve the problem. Worst treatment at store and on phone. I don't know how they stay in business.

False information and advertising - I was charged 999.85 interest on my Slumberland account they said for 2017. That was for less than 8 months. Stated my contract was over and I had to pay accrued interest even if I was paying every month. Never missed a payment and not notified that they were going to do this. Went in person to see them at Slumberland. They would not help me and gave me card for Wells Fargo. Went to Wells Fargo in person but they stated they could not do much either. I will never shop at this store again or recommend them. Wells Fargo is ripping people off. The calculated interest rate was not accurate and they charge whatever suits them.

Before you buy anything from this overpriced place please read the reviews here. The sales representatives are number one liars I have ever met, they told me everything would be covered on my leather furniture. I got scratches and leather started to peel off and when I called they told me that they won't file a claim for me since it was over 14 days before I reported! What a joke! I paid for the coverage but I can't use because of their stupid clauses they put in there? They say the peeling leather (bonded - but they told me it was original leather) was not covered since it was over 1 year after purchase. Please for your peace of mind go to other places to spend your hard earned money and avoid the Slumberland especially the one SW 14th street Des Moines Ia.

I ordered a table and end table 3 weeks ago. I was told 2 week. Now I call and they said 3 more weeks. There goes having a new table for Easter. They lied to get my money. Just said "nothing we can do." I paid in full. Wish I went somewhere else. They don't care but I won't go back. Wish I had read all the reviews before I bought the furniture. I didn't realize they were such liars. My daughter bought insurance. Now that I have read the reviews I realize she just threw her money away. I fear for her.

TERRIBLE, LYING SALES - As I spent over $3K on custom furniture, salesman confirming the material I picked will uphold 2nd to leather, and will withstand two small dogs for years. Well, after a 1 year, the material is so thin, that holes will be forming shortly, (while this has been covered the whole time, barely used), along with the seam already torn. Of course I purchased the additional insurance on this, as the salesman swore up and down that everything is covered, as long as the material still in production, my pieces will be fixed. Well, of course this is not the case, now I'm stuck with overpriced furniture that lasted for a year's time!

No one called when my furniture was ready for delivery. I had to wait. When I finally did call the customer service person to see if my order was in, I was told, "Oh yeah it is here. Let's set up delivery." I was under impression that it would have been delivered since it at already been 2 weeks. When I call back there was some confusion because there were separate tickets and no one bother to see the separate tickets so everyone there just passing the blame on each other. Call the delivery person informed him I had a schedule time between 3:30 and 5:30 on Wednesday, he said no call Wednesday at 8. Someone came to deliver on Tuesday, when no one was home, without warning. I was told to call Wednesday because the time was incorrect on Tuesday. He told me to call back at 8 o'clock in the morning and he'll get that delivered right away.

They are a terrible company. Bought a bed from them and the springs broke causing a huge depression in the bed that made it so you could not sleep on the bed. I had a "10 year warranty" but it would not be covered because I had on 3 slats, not 5 under my bed. The thing was sagging 5 inches and they thought an extra slats would fix the problem. It clearly would not but they wanted me to pay an extra $35 for an evaluation so they could find another issue. Their customer service is awful and their warranties are worth nothing. Avoid this store. If you buy at Slumberland you should expect to get screwed one way or another. It's what they specialize in and they sure don't care about the customer.

My wife and I bought a 2500.00 Johansen complete mattress/box springs from Slumberland in 2006 with warranty and all the protection for both pieces. 3 years later in 2009 that mattress failed, we filed a warranty claim for excessive sagging. We received a credit for that mattress and went back to Slumberland and with a partial credit we added an additional 1450.00 and purchased a totally different, top of the line Beautyrest (Black) Luxury mattress that had a 10 yr warranty that cost over 3000.00. Now in December of 2016 that mattress has failed where it is like sliding out of bed where the mattress frame and coils have collapsed. Slumberland warranty center says Mattress is not under warranty because I was under the previous mattress warranty. I explained that I purchased a totally separate mattress, added almost 1500.00 more and that had a10 yr warranty.

We bought 2 La-Z-Boy recliners about a yr ago. Cushion on both recliners are failing where the seam of the reclining portion is attached to the actual seat cushion, it's sinking in. There is a huge gap that keeps getting bigger. We bought the extended 5 year warranty on both pieces, but neither Slumberland or the La-Z-Boy store will do anything about the cushion. We have bought La-Z-Boy in the past, but unless this is resolved, I assure you we will not again and will advise others the same. I would just like my chairs repaired as we've asked several times through the furniture store and through La-Z-Boy, but no one is willing to accommodate.

I have received the WORST service ever from this store. They do not care about the customer and they do not follow through with what they promise. I waited 4 weeks to get my furniture that was supposed to be in within 10 days then it was pushed out another few days and a few more days until it was 3 weeks later. Then when I FINALLY received the furniture. It was damaged and scratched. I had to jump through hoops trying to talk to the right person to come pick the furniture up so I could return it under the "30 day satisfaction guarantee". It has been short of hell trying to get to the right person that knows anything.

Adult owned sofa and love seat with no pets or children in our home. Our furniture was delivered and within a few months the fabric was showing wear, fraying and pulling apart on the seat cushion. The (electric) recliner was rubbing wood against wood and squeaks when used. Then, we received a recall notice to unplug and stop using the recliner because of a Fire Hazard. It was several months before the problem was resolved by sending us two new switches (one for the love seat and one for the sofa) which we had to self-install. We then moved to Texas and called upon arrival to have the damaged sofa repaired thru the extended warranty. The sales person said ext warranty covered the furniture completely including the fabric.

I purchased my Stearns and Foster set just 3 years ago. I have had backaches and terrible migraines for the last year in this bed. I paid over $3400 for this mattress set and when I sent in all the pictures required for the warranty to Slumberland customer service, they informed me that even though I have a 1.5 inch sag on each side, the manufacturer will not warranty the product because the manufacturer requires 3 center posts and 5 slats on each side for a king bed on wood frames. Mine has only 1 center post and 4 slats on each side. However, I bought this bed from Slumberland, the sales person made no mention of the special requirements for this bed when I bought it.

A little over a year ago we purchased a $2000.00 king size, Beauty Rest mattress from Slumberland. Within the course of the year the mattress began to sag on either side of the bed where we sleep. Both my wife and I are slender people so it wasn't due to weight, and even if it was it shouldn't have sagged over that short of a period of time. We filed a claim with Slumberland. They asked us to send several pictures of the mattress, the bed frame, the box springs and the support system. Our bed had an inner steel frame with a steel I-beam support in the middle. They eventually called us back saying that our claim was rejected because the CENTER I-beam didn't have any leg supports underneath it.

I ordered a sectional and they delivered the wrong one in four weeks. When they delivered another sectional a month later it was broken. They took it away and one month later they deliver another sectional. It took 3 months to actually receive the sectional I ordered. However, the correct sectional is VERY uncomfortable not like the one I ordered. I am hesitating to call them to take it a way. However, for the price I am going to call! If they do not take it away, I am going to take them to Conciliation Court. I will never buy from Slumberland again!

My peeve isn't so much with Slumberland but the company they use for their 'extended' warranty. We tried numerous times to file a claim on our sectional and they always had an excuse as to why we couldn't (waited too long to report it, previously reported, didn't get the email) so we ended up with a $2000 sectional that is a piece of JUNK. We have had it almost 3 years and I wouldn't give it away in the condition it is in. Parts have fallen out of it, stuffing had flattened or fallen out, rips, and the warranty company wouldn't take care of any of it. Recommendation, don't buy an extended warranty. It won't cover anything like the salesman said.

I purchased a mattress for over $600 and it is clearly uneven. Slumberland sent a sketchy independent consultant to evaluate. The consultant agreed that one side is firmer than the other, he measured and took photos showing that by laying a string across bed with weights on each side that the interior of the mattress is over an inch higher than the other side. He recommended proper support and I moved the box spring and mattress to the floor and still the same result. Slumberland will not exchange or refund this purchase and I am shocked. I am currently now purchasing another mattress.

I want to let people know that the Slumberland manager Joe at the Minnetonka Minnesota store lied to me regarding the extended warranty for five years would cover everything... The mechanism to make the chair work broke, doesn't work. Chair broke down. Joe lied to me and said the extended warranty he sold me covered everything. The customer service from Slumberland "sorry the manager told you this. But sorry the extended warranty and the manufacturer won't help you. Sorry too bad." The chair is only two years old. Slumberland customer service said three times sorry too bad... Slumberland are crooks. This is how Slumberland treats disabled people. Don't deal with these people. They are liars and cheats, consumer fraud... I just wanted to let people know so they won't get cheated and lied to like me...

As a disabled Vietnam military veteran I purchased a two piece couch set for $3,000.00 and I was scammed into purchasing a warranty that Slumberland does not want to honor. They told me "you need the warranty in case something goes wrong." Well if you purchase furniture from a store, they should honor it if something is wrong with the product, especially after making you purchase the warranty. The saleslady was very disrespectful, not professional at all, she talked real mean when I reported that the furniture was damaged. She was hateful, mean, disturbing.

Spent over 500 dollars plus 80 dollars for delivery on two Recliners. After 6 weeks these sharp little parts of plastic started poking up through the arms on both chairs to where they were sharp pieces sticking in our arms when we set our arms of the arms of the chairs. I called and complained. Tech was sent out. This tech with big wood circles stuck in his earlobes tell me I'm too picky. Well maybe he likes pain but I at 58 years old and have a lifetime of experience buying recliners know this is not as he states every day wear and tear. I had to bring into my living room my old La-Z-Boy back to use and not even using the brand new DRACO recliner.

Bought recliner. Was made to buy extended warranty. It will cover everything: frame breaking, torn upholstery, everything except cat and dog paws. Also you have factory warranty to fall back on. Had chair one month and frame broke. Took 2 months before anyone would help us. Lincoln store said they have nothing to do with it. "Go to factory warranty factory," said store. Should replace it. Each passed the buck to the other. No one would fix it. Out $1000. They take your money but poor business ethics. DON'T GO HERE.

Went to buy a bed. Was a return customer. Was suggested this and that bed and felt pressure to pick that night. When a couple is split, shouldn't be rushed but we did t come home with buyer's remorse. We stopped the transaction for several reasons. One being we were split in type of bed. Second, the surprise package of 219.00 for bed cover and pillow covers. Told don't matter if we have our own. Have to buy one of the Slumberland brands to get the 120 day trial. Ok. I get that. They want a clean bed. If you don't want the bed but tell people clearly that you are actually paying for that 120 day trial by buying a cover.

Bought furniture from Slumberland in Des Moines, Iowa Oct 17 2014. Put in a claim about something that was wrong with it. Paid 1300 for my furniture and bought the extended warranty. The tech came and looked at it and never heard back from them. Furniture still ruined and both companies say there is nothing they can do, that they will not honor the warranty.

I saw a chair I really like. Jennifer from Slumberland in Beaver Dam WI told me they can order almost any furniture. I chose them because they were closer. To make the story short I got the chair after 2 months just to unwrap it and have a screw falling off! They order a new part and they basically told me "you're on your own, we can't fix it or replace. It's sold as is." Which they never told me anything about it. My fiancee also had issues with a bed and broke after a couple of weeks.

We purchased an adjustable bed on July 5, 2015 to the tune of damn 3000 bucks. The bed could not be delivered until July 15th - the bed was delivered and assembled w/ no issues. After trying the massage function later that day, the bed sounded like a helicopter taking off. Called ASAP to the Lincoln store where we had to leave a message - no call back until July 28th from some rude lady in SD. Finally got a service call one week later. Some tech came out and jiggled this & that with no resolution - told me that new motors would have to be ordered that would take 2-3 weeks to be delivered to my home, then I was to call the store to set up another service call. Motors arrived in the mail in 2.5 weeks, called, made an appt for a service call, took 3 days this time to get a call back to tell me the service dept was booked solid for 1.5 weeks.

We went into Slumberland on July 21 at Madison East Location. We were met by the sales ass!!! He showed us the dining sets we found one we liked!! But decided to think it over so my husband ask if the set was in stock & if we do decide to buy can we come & pick it up as we had to bring the trailer to pick up. The sales ass said "Oh yes not a problem." Bloody Liar.

I bought a new couch from Slumberland and within a few months, the stitching started coming out. The couch was under a warranty for one year. I called the store and talked to someone who told me to email him some pictures and they would get back to me. Several weeks went by and I didn't hear a thing from them. I tried calling and left several messages with no return phone calls from anyone. This was really annoying!

A Will J. ** greeted us at the door of the Rhineland store, and because they were closing the store due to remodeling, we thought we would stop, for the sales pitch how all prices are slashed, etc.. We were looking for a new mattress, keep in mind I do know they are not cheap. So we found one we liked, mind you we have been looking for a while for a new bed, so I knew what the "real prices" were before we stopped there. Not only did they jack up the prices, then came the "what number works for you" conversation. So, he gave me a number of 1298.00 from 4000.00, I said I need to talk to my husband first.

On May 20th, I purchased a glider chair & ottoman (glider) at Slumberland - I was told the ottoman would be in stock for pickup the end of next week - I offered half down until it came in, which was agreed to. I wrote a check for $350 - when the lady ran the check through the check reader machine -- she typed $3500.00 by mistake. After several phone calls back & forth, I was told to get a statement from my bank that the check had cleared before they could give me a refund. In the end, that's what I did. When I did get a check, it was minus the entire cost of my purchase. Then, I still have to drive 15 miles to bank to redeposit the money. Am still expecting to have another "fight" to actually get these items. There was never any offer to compensate me for my time & troubles. Will never shop slumberland for anything again. What if the check failed to Clear? If they can get at my money without my ok, why can't they put it back as well?

Purchased several pieces of furniture, one being a leather sofa. Salesman emphasized 10 year warranty on sofa. After several months the arm internal frame was broken. Called store and spoke with salesman and he accused someone of sitting on the arm. No one sat on the arm. After persistence a "repairman" came to our residence and "repaired the broken arm". I was shown the wood frame in the arm by the repairman. It was broken at a large knot which was over half of the thickness of the wood piece. I observed other parts of the frame to being "knotty". The repairman filled the hollow arm cavity with expanding insulation foam and stated that he has done this repair multiple times on this brand of furniture because of the inferior "knotty wood" that is used in manufacture. He did not repair the broken wood.

I bought this at a discount, paid $2500 for it including an insurance plan. My husband went over with the sales rep, everything it could cover and the man over anything that could happen to the furniture would be covered. Well before I even head for a trip my chaise broke. The springs caved in and the side broke. The insurance refused to cover it. Lucky someone at the store took pity on me and she sent someone out to fix it.

So my wife and I just bought a new home in August, as with most moves comes new furniture. We had purchased a 3 bar stools, a love set, a dining room set and then there was our Lorena Heights Plush set mattress from BeautyRest/Slumber Land which we spent $1200 on! (The women we purchased from insisted we get BeautyRest). The first few days there was a lot of tossing and turning from both my wife and I. We figured it was just due to us switching mattresses. That is not the case, it is now April 20th and we purchased it on August 11th, we are still tossing and turning nightly.

I purchase a power recliner in December 2013. Finally got the chair in February 2014. Said that the manufacturer needed to make as they were out. In November of 2014 I got a call to unplug the chair as it could start a fire. They said that it had only happened in the showroom, and "should" be safe in the home but to guarantee, they wanted me to unplug it. I did so, assuming there would be a resolution soon. I checked with the store in Sioux Falls about a month later, and they told me that they had not heard anymore on it.

My husband and me went furniture shopping at Slumberland Furniture in Janesville WI. We were met with a salesman named **. We purchased the furniture we wanted and paid 1/2 of the amount due for the furniture and would pay the balance upon arrival of the furniture. We knew we were supposed to pick it up ourselves and we didn't have a problem with that. When I went in there today to pay the balance, I was told we could not come to get it until the next Wednesday. Due to the fact that we understood it that we could pick it up on Saturday, which is what he told us. He told me when I paid the rest of the balance that we could not have until the next Wednesday, I feel like he got all our money and we have no furniture for the payment. In addition, Mr. ** was very rude and unprofessional to me when I came in for the final payment. I will not ever go back there to shop again.

I bought a sofa loveseat combination with a coffee table and 2 end tables. I also purchased the warranty. My coffee table and 1 end table was damaged. I called and complained only to be told nothing they could do then I was told i could exchange them for the damaged floor model. I ended up getting a 20 dollar refund. What a slap in the face. I won't ever be going back again.

The local store wants to know the exact time that you are going to pick up the merchandise. My schedule never allows me the exact time that I would be at the store. In addition when they called to say the merchandise would be in, they state that it "should" be in at such and such at date. Not an exact date. Find these people have just too many made up rules they want to play with and this is my last time to buy ANYTHING from them or to refer anybody else to them. They need to re-do the customer consideration handbook as they must all be Harvard, Yale, Princeton trained upper Management which they try to filter down to the Midwest. That does not work here.

The items were delivered - the recliner stunk to high heaven and even 2 cans of Lysol would not get rid of the smell. They delivered a replacement chair and it was filthy dirty - had to vacuum and clean it thoroughly. My wife also brought to my attention that the cheesecloth covering on the loveseat was damaged and hanging down. After close inspection I discovered several (at least 20) staples were not properly inserted and needed to be pulled out and reinserted correctly. I removed old staples and redid the job that should have been done before delivery!!! This and vacuuming the replacement chair consumed about an hour and a half.

Purchased a sectional with warranty. One of the wedges arrives with a hole in it. They replace with a second wedge which has a huge scratch in it. Sectional discontinued. Slumberland will not fix wedge or reimburse us for damaged wedge. Now have a warranty that is worthless and a damaged wedge. I would not even purchase a couch pillow from these clowns. To all the people thinking about purchasing anything from Slumberland (especially the store on the East side of Madison, WI), DON'T!!! Pay more money or just go somewhere else!!!

I ordered and paid for a La-Z-Boy custom rocker/recliner that cost over $1500 on Jan 15, 2015 in the Springfield Missouri Slumberland Furniture store. An incorrect chair was delivered six weeks later. I contacted the store manager to advise him. He told me that I can keep the delivered chair until the correct chair could be delivered. (Another 6 weeks). As I did not want to be responsible for the chair in my home for 6 weeks, I asked that it be picked up. Then I advised ** (the manager) that I was not willing to wait another 6 weeks and I wanted a refund. I would purchase the chair from another retailer. He agreed to credit my credit card. He then told me that he was sorry about the mix up but the fact is that people do make mistakes.

Purchased a Stearns and Foster mattress in 2008 paying approximately $2500 for one of the best mattresses. I weigh 125 lbs so I wasn't hard on the mattress yet customer service rep said problem could be due to "my preferences". When I lay in the bed the top crushes down so much that the trim around the top and bottom touch no matter how I lay. Slumberland is requiring me to complete a packet of info or pay $35 for an inspector to come out and there is no guarantee on result. Why it is my responsibility and cost to show Slumberland the mattress is bad after spending $2500 for it originally? Attached are photos. The first shows me holding up top to show the depth it should be and the second one shows current condition with top collapsing and trim touching when laying on bed.

I rarely tweet, but the horrible customer service I received at the Slumberland in St. Louis Park was enough motivation. Two weeks ago I got a call from Customer Service saying the bar stools I ordered would arrive at the store and that the store would call me when they arrived. I called today to see what happened as I never received a phone call. The man that answered the phone said they were shipped back because I hadn't come to get them in the 10 day time frame. I replied saying I never received a call, to which he said that since I placed the order online there was nothing he could do - it wasn't his problem.

Broken chair for over a year. Even though we bought insurance, they won't fix it. This is a terrible company. They lie and mislead.

We ordered a sectional for $900 on December 5th...Paid in full, including delivery charge. We told saleslady we wanted it before Christmas, and she said "I'll check". She came back and said it would be in December 17th...The 17th came, and we called, and were told it wasn't in yet, and would be in January 7th...We called today, (7th) and now it won't be in until the 14th, and possibly delivered following Saturday. I told manager, "I think saleslady just told us what we wanted to hear to make the sale, so she could get the commission, just before Christmas and year end". I cancelled the sale, and will not deal with them again...

Paid for extended warranty from Furniture Care. They refuse to take care of it because the foot rest metal frame snapped and I did not call them within 5 days, if you don't call within 5 days your warranty is worthless. Worse warranty company I have ever dealt with.

I bought a couch in Aug 2013. I also bought the 5 year furniture care plan. I noticed the other day the arm on my couch was to fray. I notified Slumberland and today they called and told me if I wanted it fixed it would cost me 150.00. I don't understand this. I feel like they are taken me. I told them I couldn't afford to pay this as I am a 71 yr old women on oxygen with a collapsed lung and have lots of medical bills. I have no children in my house so there is no reason the leather should start to fray, it looks terrible. The couch cost me 1300.00. I hope some one can help me get this fixed.

On two separate purchases I paid for delivery. I told them that I could only accept delivery in the am hours. For the first delivery they called and scheduled a pm delivery which I cancelled and reminded them I could only take a am delivery. They explained that due to the way they scheduled deliveries that would not be possible. I said well then I can't take delivery. They called 3 more times trying to scheduled a pm delivery. I finally told them I was going to cancel the order. The manager said that was probably the best thing to do. The salesperson intervened and I had a am delivery. The second purchase was the same crap as the first and the salesperson again intervened and scheduled a am delivery. What should have been a pleasurable experience turned into nothing but a miserable experience. I would never recommend anyone to purchase anything from Slumberland.

I got a tear in my leather recliner and had purchased the protection plan for tears and etc. I assumed my dog had torn it, but wasn't absolutely sure it was the dog. Called Slumberland to get it fixed and was told the warranty was null and void due to the dog tearing it. I was told at the time of purchase that the protection plan covered all tears and rips. Nothing was said about not covering pet damage, but was told it was in the contract which was never pointed out to me.

I purchased the Bowie Collection - Birch Lift Top Coffee Table at full cost. They did not have one in stock and "tried" to give me the floor model which was damaged! They knew that they did not have the table I purchased in stock, and still tried to give me the floor model at full cost. I confronted them about this and they said it was their mistake and will order the table for me. Now I have to wait 4-6 weeks since it is on "back order". Be very careful with this company as I find them to be dishonest!!!!

Love the mattress I purchased, but the mattress pad radiates my body heat back to me and I end up overheating... And I am not normally a warm person! It is like sleeping on plastic. Something to be aware of. Rating would be a 5 for the mattress and a 1 for the pad.

After months of getting the run around from the store manager & customer service, I finally called the finance company. I told them that nails protruding from the bottom of chair legs on a table set I'd bought from Slumberland had damaged my floor. The finance company agreed to go after Slumberland and get them to pay the cost of replacing my floor. I would never do business with Slumberland again. They sell cheap furniture that often arrives damaged. If their furniture or delivery people ruin something in your home, they refuse to take any responsibility.

I purchased the Canton sectional and less than a month later, it began ripping under the cushion on the couch base. When I called in, they claimed a design defect is not a manufacturing defect and is not covered under warranty. That's like a car being designed with 3 wheels! Give me a break. You have no support under a piece of fabric and expect a human body to sit on it? IT IS GOING TO RIP FROM THE WEIGHT! Never again will I purchase through Slumberland. Cheap quality at high prices. Would have been better off going to a thrift store.

I called for the first time ever into Slumberland's customer service and got Charity. I was transferred from Kristopher who I called first. When she answered I told her I wasn't sure what she needed from me to verify who I was since Kristopher didn't give me any reference number or anything. Her response was "well, what is your issue?" I need someone to come and fix the couch we had delivered. After getting through telling her what I needed, she set me up to have service give me a call, just to get her to use the cell phone number for just that call was a struggle. She was just not a very comforting person to deal with. I hope I don't have to call and get her again.

I have made a total of three furniture purchases from Slumberland in Des Moines. I have been totally satisfied with furniture and have not have any problems. After reading some of the reviews, I agree that your furniture should be inspected upon delivery. That just makes sense. The sales people were very friendly and helpful. I will buy from Slumberland again!

I purchased a mattress set from Slumberland in Saint Louis, MO. This is not my first time buying furniture from them and never had problems before because I always keep what I bought, good or bad. With the mattress set, I was sold a supporting board for the bed which weighs way too much for a female to move by herself. I made sure before purchasing that it is returnable if somehow something is wrong with it. The rep (Lisa) said: "Don't worry, we'll take care of it if it doesn't fit." After arrival of the mattress set and supporting board, I immediately (same day) called them to notify that the board does not fit. Because I was moving, the bed set arrived after Slumberland purchase was delivered and was not able to test the fit when their delivery people was still at my property.

We purchased a Franklin rocking/reclining loveseat from Slumberland in Wausau, WI in April of 2008 for $845. After three years we noticed the seat on the left side began to lean back a little too far when you sat and tried to read. It worked fine on the left side and also reclined as it should. As time went on it became more pronounced and was almost impossible to sit upright and we decided to have them come to our house and see about repairing it so we could sell it and buy two separate chairs.

We purchased this futon (SKU5083412) from Slumberland for our son's dorm room at university. Within three months, this frame is bent so much that it unusable as a bed and uncomfortable as a couch. We are not naive about what may happen in a dorm room but have concluded this piece is not suited for this use. We do not recommend this for use in a college dorm environment. More disappointing is the lack of assistance Slumberland has provided. After spending over $500 (mattress, cover, etc.), Slumberland is very indifferent to our problem. We need to replace this unusable piece of furniture but don't have any plans to purchase anything else from Slumberland. Buyer beware on both this product and company?

I bought a couch in May of 2012. At which time, I also bought the extended warranty. They were out in June because the back had fallen off. It was repaired. Two months later, the back again fell off with winter and having lots of family issues through the winter and summer, I was not able to call until today to get it repaired. I was told that since I did not report it within 14 days, I had voided the warranty and they would not come out and repair it. Are you kidding me? Why does it matter when it was damaged so long as it is within the warranty I paid for?????? I will never shop with Slumberland again. All the money I spent on my furniture there to have a warranty that is no good.

When my daughter moved out to Fargo, she needed a bed in August 2013. I thought it would be great to buy from a company who could deliver it right to her bedroom the day that she moved. I bought it in Bemidji, MN three weeks ahead of time, and the help there could not have been better. The day before it was to be delivered, she called to get a time. From the Fargo store she got every lie imaginable - that the Bemidji company had set the wrong deliver day, that my daughter was confused on the delivery day, that the Bemidji store had not sent it over. Turns out that he did not have the bed in stock, but none of it was his fault even though we had the order to show him showing that he was in the wrong. My daughter had several nights without a bed. There was no apology from the Fargo store and no compensation given for his mistake/mismanagement. The only reason we got the bed that quickly, is because the Bemidji store did everything in their power to make it happen. I will buy from Slumberland in Bemidji, but I will not set foot in the Fargo store.

We bought a new mattress and box spring at the Slumberland Clearance Center in June. In order to be able to exchange it if it was not what we wanted after sleeping on it for 60 days, we had to spend $52 on a mattress protector which had to be used for the 60 days. The mattress protector made the bed hot and sweaty and it was noisy, it crinkled whenever we moved. After about a week I tried to return the mattress protector and was told that it wasn't returnable. I was also told that it is not hot and sweaty and not loud.

My wife and I recently purchased a bedroom set, mattress and box springs here in Casper, Wyoming. The salesman Greg was pleasant and even went so far as to sell us an extended furniture care plan for $179. He told us it covered everything even scratches and that Slumberland would fix any problem in our home. The furniture was delivered and we loved it. Then the finish started to come off of the dresser within a week. When we called, Greg was out so we spoke to the manager. The manager told my wife that "the finish coming off is normal". I have two brothers that make a living in woodworking and they don't think the finish coming off of new furniture within a month is normal. Slumberland will send a third party service man to look at our furniture to see if they can do anything about it.

We tested a firm mattress in the store, but when we got it home, it was very soft! We should have been tipped off by the requirement to purchase a $70 cover to maintain the warranty. We complained. They sent someone out who told us he had never seen a mattress break down like that in such a short time. The store calls to follow up. Too bad, so sad, the mattress dip in 2 months is only about 1". It needs to be a 1.5" dip or more to qualify for replacement! This mattress is a piece of junk! We’ve never had one so bad. Our mattresses typically last 10-15 years, and we are now considering throwing this one out and buying a new one after 2 months! We’re very disappointed!

I purchased a 2,000 dollar sectional from Slumberland. I was told numerous times that if I bought the Furniture Care, it would cover everything and anything, specifically it would cover any damage caused by pet claws, scratches, punctures. Anything! I have had the couch for 6 months and called the store and told them I had some cat scratches and would like them fixed so no further damage would become of it. They, at the Slumberland store in Sioux Falls, informed me that Furniture Care would not cover pets scratches or punctures but to go ahead and call. I did and they said the same thing.

I bought my daughter a new bed from Slumberland and within three months, it was broken. I called customer service and they asked me if we had tried to move the bed. The answer was yes, and she proceeded to tell me that we weren't supposed to do that! So I guess when you buy a new bed (from Slumberland), think long and hard at where you would like to put it because it's going to be there forever. Better yet, don't buy anything from them.

I purchased a recliner couch (recliners on both ends) for my disabled son. He has no company, children, or family who visits. He doesn't even use the couch, except to lay on occasionally. He would rather sit in his other chair. He only weighs 140.

I purchased a bed stead and mattress about two weeks ago. I paid more than $1,000 for it. Within two days, the frame broke. My boyfriend and I together weigh 240 lbs, so it's not because we're fat. I called them to complain about it. It took them a week to get back to us. I just wanted to return everything, and purchase a mattress from a reputable company, and they said all sales were final, and they refuse to take anything back. This happened within two weeks of purchase. Thank God I didn't have my mom and sister purchase their furniture from them, as it was due. All in all, I got charged a ridiculous amount for products that won't even work. I can't even return the stupid **.

Finally received a call back from Slumberland letting me know after two months of waiting for new cushions that only the core cushions were replaced--not the back or side cushions. Said there was nothing they could. Said the back/side cushions had zippers on them so when they go flat you can refill them. For $2000.00 I should not have to replace the stuffing in their cushions. They should take this furniture back and make this right.

I purchased a loveseat & chair 1/2. Within one year, the frame warped/the cushions are flat. Paid $2000.00 for both. Called Slumberland in International Falls, Mn where it was purchased. Told I was basically screwed. Called main Slumberland Corporate office. Was told the Falls store was not a real Slumberland. I paid Slumberland receipt says so. I continued to call/complain. Nothing. Then I was told by someone who stopped by that this furniture was recalled by Slumberland.

I purchased a Sealey Posturepedic Preferred Series - Ginger Creek mattress last October 2010 from Slumberland. I was under the impression that the mattress pad they offered to sell to me was optional. My son went with me and thought the same. And I had my own mattress protection cover I used. After a month, the mattress was sagging terribly, and I went to the store to see about an exchange. I was told that since I didn't purchase the special mattress pad from them, I voided the contract. I had water damage in my home and was given $650 to buy a new mattress. Also, I'm on a limited income and didn't have the extra $60 to buy their mattress cover.

On March 30, 2010, we purchased two Simmons mattresses (Simm M23084-10-7406). Both mattresses were advertised and promoted as suitable for use on Serta adjustable bed platforms. Total cost was $2,011.76.

On Feb. 13, 2009, we purchased a La-Z-Boy recliner item #901140296-001-005, style #010553 from Slumberland Furniture, Sioux Falls, SD. The sales representative who assisted us was Karon **, who was very helpful. We wanted to have a swivel base put on this chair, so we therefore could not take it home with us. I might add that we live 45 miles from Sioux Falls in Madison, SD. Consequently, we went back to Sioux Falls on February 17th and picked up our chair. The chair from day one never seemed to sit quite straight and made this snapping-cracking noise. We should have done something about it then, but decided to give it some time.

I purchased a Sealy Posturepedic Queen set from Slumberland in 2007. Last year, the mattresses started to sag. I couldn't find the receipt and finally found out that Slumberland can send out a technician for $35 to take pictures and file a claim, a 10-year guarantee, and give us our receipt. The technician came out and said that the mattresses were stained and call again when cleaned. We cleaned them before and after. It's not like they can re-sell the mattresses.

I purchased mattress 11-4-07. Mattress is a Sealy 5/0 Canyon sunset sleep set. Within 1 year mattress was sagging and had a hump in middle. I'm a divorced dad so sleep alone! I rotate mattress on a regular basis, have all necessary slats under foundation, (5) Replaced mattress, 4-29-09 with same, Now 06-14-10 mattress is sagging and has hump, Slumberland store where mattress was purchased says no warranty without pictures! Pictures are inconclusive, mattress pops up when not sitting or laying on it! Warranty states needs more than 1 1/2" depression, you roll to the middle when u sleep on it! I don’t buy a mattress without laying on it how can they make a warranty claim by pictures should you not lay on it to experience the humps and discomfort! And lack of sleep!

We are having problems with the mattress indentations. Can hardly roll over to get out of bed. Also why did you stop putting handles on your mattresses? I have broke my short nails off down to the quick trying to turn it. The handles served a purpose for how many years? I would not have bought it had I known this.

I spent over $2400 on a bedroom furniture set and Sealy queen mattress. Less than one year later, I was having issues with the mattress being squeaky with every slight move. I contacted Slumberland, because the mattress had a 10-year warranty that covered squeaks/rattles. Slumberland charged me $35 to have an inspector come to my home to decide if the mattress was warranty-claimable. The inspector said that it was defected.

I purchased a Lazy boy recliner on 9/10/2006, also paid extra for leather care protection, which gave a five-year warranty. Total cost was $1,074. In September of this year, I was cleaning the chair and the color started coming off on my cloth. Looking closer, the seat of the chair has lost a lot of color and the arm of the chair was the worst with color loss.

Paid for extended warranty on recliner but stated I had to transport chair to store to repair it or I had to put parts in myself. I am disabled and can't do this. This chair cost 1000 dollars and was supposed to be under warranty when purchased with a 60.00 extended warranty. Left arm sewing came undone from chair. Recliner foot rest bolts came off. Chair is not abused by children in home. I would like reimbursement for this chair or have these items fixed in home or removed. Chair pruchased in Oct. 05 and calls were made in Aug 06 and 07.