Slumberland Furniture Reviews

Do NOT bother getting their guarantee. We bought a sofa and recliner that started fraying within a year. They told us it was normal wear and tear and would not cover it. We had our previous sofa for almost 10 years that showed less wear.

I will not buy another product, especially a recliner from Slumberland. Installer of my recliner did it incorrectly and two attempts and 6 weeks later, it is still not repaired. Now awaiting the next repair person to install the new parts in TWO WEEKS! Customer service only gives you the standard script. I asked for a call from someone higher up and still waiting after 10 days.🤞 It will be fixed, but not holding breath.

I’d rate 0 if I could, The couch we paid high dollars for shipped to us broken. Slumberland would not let us return it or get our money back, we had to file a warranty claim-seriously? After three times and 1.5 years later of them trying to fix my couch I’m living with a couch that does not fit together and the mechanisms are broken. I’m tired of fighting with them to fix this couch. I wrote the main headquarters and never got a reply from them / Shame on them!!

Pour products. Bought a 7200 couch set after 6 months much cushions. They said I did not get the upgrade cushions. Warranty was up By the time I told them. Service guy was out for remote problem. I had shown him. He said he did not think they will do anything about that. Never again. Hope this message gets to a lot of people. And the brand was LA-Z-BOY.

We have waited almost two months for warranty repairs on a motorized recliner and last word is that it sill be another 2 months to get parts to repair. I have contacted to speed things, was told they would try but have not received an update. Frustrated!

My wife and I ordered three sofas from Slumberland in September, a sleeper sofa and two reclining sofas. All were delivered on October 15th. However, the sleeper sofa arrived with a defect that prevented the bed from pulling out. The delivery drivers noted the issue on the paperwork and told us the store would swap it out.

Furniture is nice. Delivery was a nightmare!!!! Delivery men showed up yesterday on Monday and delivered my table and left it in the middle of kitchen floor unassembled and then they were supposed to bring it my king size mattress, but left saying they couldn’t deliver the mattress because one of the drivers was having a allergic reaction and someone else would be back to deliver it. Then I get a call from Jeremey the warehouse manager in Sunset Hills Mo. saying they won’t be able to deliver the mattress until Thursday. I ended having to call corporate to finally get my mattress delivered Wednesday and to take off work and have nothing to sleep on because they were so unreasonable. Would not recommend.

We made many purchases through the years and were a loyal customer. When we purchased a lift recliner, our paperwork showed 3 year warranty. Manager said, no only one year. 2 springs sprung. We sent paperwork to manager and never heard back. We just spent $2,300 on furniture at another store. Will not go back to Delavan, WI or Janesville, WI. Same manager.

Buyer beware. Had no problem with getting the items we purchased delivered. Within one month we had a problem with one of the loveseat recliners. Stuck in the reclined position. Took 2 weeks before we could get someone to schedule a repairman to come out. When they did come out found the staff that set the item up did not take care to make sure all wires were set up correctly. Repairman advised us it would be one to three weeks to get a new motor. Called service at 4 weeks and were told it would be now 90 days before the motor would make it to the USA. Now we are stuck with something that does not stand up to their guarantee as to being a good product. Would never have brought from them if I had read the reviews first. Very disappointed in this product.