Slumberland Furniture Reviews

Columbia, MO

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About Slumberland Furniture

Pros
  • Wide variety of furniture options
  • Positive shopping experience
Cons
  • Product quality issues reported
  • Warranty claims difficult to navigate

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Slumberland Furniture Reviews

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    How do I know I can trust these reviews about Slumberland Furniture?
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    Reviewed April 28, 2026

    Do NOT bother getting their guarantee. We bought a sofa and recliner that started fraying within a year. They told us it was normal wear and tear and would not cover it. We had our previous sofa for almost 10 years that showed less wear.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 24, 2026

    I will not buy another product, especially a recliner from Slumberland. Installer of my recliner did it incorrectly and two attempts and 6 weeks later, it is still not repaired. Now awaiting the next repair person to install the new parts in TWO WEEKS! Customer service only gives you the standard script. I asked for a call from someone higher up and still waiting after 10 days.🤞 It will be fixed, but not holding breath.

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      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceRates

      Reviewed Jan. 31, 2026

      I’d rate 0 if I could, The couch we paid high dollars for shipped to us broken. Slumberland would not let us return it or get our money back, we had to file a warranty claim-seriously? After three times and 1.5 years later of them trying to fix my couch I’m living with a couch that does not fit together and the mechanisms are broken. I’m tired of fighting with them to fix this couch. I wrote the main headquarters and never got a reply from them / Shame on them!!

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      Reviewed Jan. 6, 2026

      Pour products. Bought a 7200 couch set after 6 months much cushions. They said I did not get the upgrade cushions. Warranty was up By the time I told them. Service guy was out for remote problem. I had shown him. He said he did not think they will do anything about that. Never again. Hope this message gets to a lot of people. And the brand was LA-Z-BOY.

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      Punctuality & SpeedTransparency

      Reviewed Nov. 29, 2025

      We have waited almost two months for warranty repairs on a motorized recliner and last word is that it sill be another 2 months to get parts to repair. I have contacted to speed things, was told they would try but have not received an update. Frustrated!

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      Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedMaintenanceStaffTransparencyCommunication

      Reviewed Nov. 20, 2025

      My wife and I ordered three sofas from Slumberland in September, a sleeper sofa and two reclining sofas. All were delivered on October 15th. However, the sleeper sofa arrived with a defect that prevented the bed from pulling out. The delivery drivers noted the issue on the paperwork and told us the store would swap it out.

      When I called the store, I was told the salesperson we worked with had moved to another location and that I needed to contact him there. That was on a Wednesday. When I called the new location, I was told he wasn’t available and that the drivers needed to return to the warehouse with the paperwork first. I was assured a message would be left for him to call me back.

      Over the next few days, and another attempt to reach him to be told he was unavailable. I finally got through on Saturday, at which point I was told the issue had to go through the technicians, but they wouldn’t be available until Monday. On Monday, I called the claims line and was told I needed to file an online claim, and I received an email with instructions. I was told I would hear back within 48 hours.

      By Friday, having heard nothing, I called the claims back and was told a tech would reach out to schedule an appointment. I eventually received a text, and the earliest date available was November 13th. The technician arrived, confirmed the issue in a short visit, and said I would hear back within five business days regarding next steps, either a repair part or a replacement. On November 20th, after still hearing nothing, I called the original store again and was told, yet again, that the technicians were supposed to contact me. At that point, after over a month of owning a non-functioning sleeper sofa, I understandably lost my patience.

      Later, I received an email from the store manager, with whom I had lost my patience, stating that the technician did not recommend a replacement and that the sleeper had been approved for repair. The email claimed that the Service Department had attempted to contact me with this update. However, no one contacted me, no calls, no texts, no voicemails, no emails. This mirrors my entire experience: I’m repeatedly told someone will reach out, and no one does. Every update I have received has only happened because I initiated the follow-up.

      I purchased this sleeper sofa in September. It was a stock item. I accepted it at delivery because I was told it would be quickly swapped out. Instead, I have spent more than a month with a sleeper sofa I cannot use, and I had to make alternate arrangements for company because the bed is still unusable. Now I’m waiting indefinitely for a repair part with no clear timeline, possibly even into next year at the pace things are moving. At this point, I regret letting the delivery drivers leave the sleeper. The lack of communication, repeated delays, and constant contradictions between departments have made this an extremely disappointing experience, and I have little confidence that this issue will be resolved promptly.

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      Customer ServiceStaff

      Reviewed Oct. 1, 2025

      Furniture is nice. Delivery was a nightmare!!!! Delivery men showed up yesterday on Monday and delivered my table and left it in the middle of kitchen floor unassembled and then they were supposed to bring it my king size mattress, but left saying they couldn’t deliver the mattress because one of the drivers was having a allergic reaction and someone else would be back to deliver it. Then I get a call from Jeremey the warehouse manager in Sunset Hills Mo. saying they won’t be able to deliver the mattress until Thursday. I ended having to call corporate to finally get my mattress delivered Wednesday and to take off work and have nothing to sleep on because they were so unreasonable. Would not recommend.

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      Reviewed Sept. 6, 2025

      We made many purchases through the years and were a loyal customer. When we purchased a lift recliner, our paperwork showed 3 year warranty. Manager said, no only one year. 2 springs sprung. We sent paperwork to manager and never heard back. We just spent $2,300 on furniture at another store. Will not go back to Delavan, WI or Janesville, WI. Same manager.

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      Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed Sept. 4, 2025

      We ordered the Catnapper Recliner from Slumberland in Wichita, KS. Following is a list of the actions between Slumberland & I:
      08/19/2024 - Ordered the recliner & paid $1146.47 cash
      10/02/2024 - Chair was delivered
      10/02/2024 - 10/22/2024 - We noticed a defect (hole) between the arm & the back of the chair on the right side, facing the chair & called Slumberland to have it fixed
      10/23/2024 - Technician came, looked the chair over & told us to "fluff up the arm"
      10/24/2024 - We noticed the hole again & called Slumberland again (I don't remember the date.)
      11/20/2024 - Technician came to fix the chair. Needed to order some parts
      01/13/2025 - I called Slumberland to enquire about the parts
      02/13/2025 - Tech came over to fix the chair but we had only received the fabric, no stuffing, with our part order
      08/13/2025 - Tech came over to fix the chair because we had received the stuffing, but tech used old stuffing as well because they had not sent enough.
      08/13/2025 - Called Slumberland because hole appeared shortly after tech left
      08/14/2005 - Tech came over & took pictures

      09/03/2025 - I received an email saying that this was considered "customer caused" & that the manufacturer's warranty would not cover the claim. I called Slumberland, explained the situation & was told the same thing. I asked to talk to someone with authority & waited 45 minutes for Kaylee in the Corporate Office & she told me the same thing.

      I AM HIGHLY UNSATISFIED!!!!! I bought this chair with good faith that if something was wrong with the chair that Slumblerland would surely make it right, WRONG. I have included a picture of what the chair looks like now. All of the Slumberland people claim that the problem was caused by ME, but we noticed the problem within a week of delivery & almost a YEAR & FIVE VISITS FROM THE TECH, THE PROBLEM IS STILL THERE!

      I am asking for a refund so that I can buy a WELL-MADE chair. If Slumberland refuses to help, I will NEVER buy a piece of furniture from you again & you can look forward to my comments on your website as well as Facebook. I shopped there because I thought Slumberland was a good, upstanding company that stood behind their products. Maybe I was wrong.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 13, 2025

      Buyer beware. Had no problem with getting the items we purchased delivered. Within one month we had a problem with one of the loveseat recliners. Stuck in the reclined position. Took 2 weeks before we could get someone to schedule a repairman to come out. When they did come out found the staff that set the item up did not take care to make sure all wires were set up correctly. Repairman advised us it would be one to three weeks to get a new motor. Called service at 4 weeks and were told it would be now 90 days before the motor would make it to the USA. Now we are stuck with something that does not stand up to their guarantee as to being a good product. Would never have brought from them if I had read the reviews first. Very disappointed in this product.

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      Slumberland Furniture Company Information

      Company Name:
      Slumberland Furniture
      Formerly Named:
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      Website:
      www.slumberland.com