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We purchased a La-Z-Boy loveseat. First we had to reorder because the first one we received was left unstuffed in one seat. On the second loveseat we received, the cable that lift the footrest broke after 4 months. We called customer service, they required three verification photos before considering service. We had purchased the extended warranty and after they agreed to repair the cable, we were told we would have to wait 2-3 weeks for the part. After that we have to contact the store to arrange and get on a schedule for a repairman. The part is a very small item and could be 2nd day mailed in a small envelope. Very unhappy with service!!!!
DO NOT BUY FROM SLUMBERLAND BEFORE READING! I have explained the details of my experience in the paragraph below but for the benefit of those who do not completely read reviews I wanted to start with bringing your attention to customer rating discrepancies I found Slumberland's website. Like most, prior to making purchases I check review ratings. The star rating on Slumberland's website for the Wake sectional I was planning to purchase had a 4.3 star rating with 4 reviews noted. Doing the math 4 reviews/4.3 stars I did not take the time to open the review summary page.
After Slumberland did not deliver my furniture timely or have it available for store pick-up as promised, I began shopping for other furniture. While comparing a sectional from Macy's to the one I purchased from Slumberland I clicked on the 4.3 star rating associated with the Wake sectional to read the reviews. To my surprise the rating was actually 2.3 stars NOT 4.3 and there were 18 reviews not 4. I discovered more discrepancies on the Pros and Cons list which appeared before the reviews. This list contained a list of 5 each pros and cons, each item had 1 review with the exception of comfort, it had 2 positive reviews noted.
Upon reading the customer reviews I discovered 9/18 customers gave the sectional 1 stars review and 4/18 gave a 2 star review. Customer complaints included the sectional sagging, pilled and fraying fabric, and most shocking the couch being constructed from cardboard. Customers also complained that Slumberland refused to acknowledge the fabric is faulty and that other customers were having issues.
The short and skinny of my experience. When I purchased the sectional I was told the wait could be 2-4 weeks, it was dependent on when Slumberland received it from the Manufacturer. Once received it would be delivered the following Thurs, Fri, or Sat. Two weeks after purchasing the sectional I received a call from Justin, Slumberland's sales representative wanting to schedule delivery as my furniture had been received from the manufacturer. However, the delivery dates he offered were 2.5 weeks away which conflicted with his assurances and promise at the time of purchase I would not have any problems with delivery and bragged Slumberland owned it own professionally trained delivery team. What he failed to tell me was that I would have to wait have to wait for the furniture to arrive from the Manufacturer and an additional 2.5 weeks for delivery.
My son and I went in person to the store and spoke with the Manager. He stated it was unusual for their deliveries to be backlogged and offered to refund the $100 delivery fee and the opportunity to pick up the furniture from the store that coming Friday. We explained we had not had to pay for delivery but the manager still refunded the $100. We accepted. Friday afternoon my son and I both took off work early, rented a Uhaul and drove to the store. I went to the back counter and told them I was there to pick up my furniture. The greeting I received was, "did you call before coming?" Confused, I responded no. The sales clerk stated, "we tell everyone to call... " She looked up my order and said she could see the refund but stated the Manager had not followed through and the furniture had not been delivered to the store as promised and there was nothing she could do.
The store manager was on vacation until the following Wednesday and the earliest we could put the furniture was the following Tues, we declined as my son was not available to help. We left the store fully expecting to hear from the store manager when he returned from vacation. We did not. After finding the website discrepancies and reading the reviews I ordered the sectional from Macy's and received it within 4 days. I cancelled my order in person and was given a receipt showing a refund of the purchase price less $100 (already refunded) 5 days ago, I am still waiting for the refund to post to my account. Slumberland made no attempt to refund or make right the $50+ spent on renting the Uhaul.
My wife and I went in to local store on Sunday afternoon to buy a mattress. One salesperson was helping another customer. The another didn't even act like they saw us. The one helping the other person asked what we were looking for and told us where the mattresses that we could lay on them and find what we were looking for. After what seemed like forever she returned didn't really spend much time asking us what our sleeping needs were. Long story short bought the wrong mattress. My wife just couldn't sleep on it after two nights. Called the store but since we didn't buy the protector which really wasn't explained to us very well. They got what they wanted our money. I won't buy here again. Poor service!
We've bought 3 or 4 items over the years there, two special orders and two on-floor items. The salespeople are always professional, knowledgeable, and not at all pushy. The products are high-quality and last a long time, and the fabric choices on upholstered pieces are vast. Prices not always the lowest, but - you get what you pay for, and they do have good sales.
I bought a bed with headboard. When they came to set it up, told me my old frame would not support the 10 year warranty for the bed. I had spent $2000.00 on the bed already. The salesman said nothing about the frame. When I called the store during delivery they said they could send someone else out with a frame for $73.00. I was forced to spend more money just to get my bed. I had several other furniture pieces to buy. Slumberland has lost my business forever. I went to another store and got awesome customer service. I purchased the rest of my furniture there. I am in customer service as a career, this was definitely the wrong approach.
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My husband and I went to Slumberland Furniture to buy an adjustable bed and individually wrapped coil mattress and that is the only thing we looked at. The salesman asked me about a pillow top mattress and I told him NO!!! So in the end we assumed we bought an individually wrapped coil mattress, but I never went in the bedroom when they set up the bed, and never had a pillow top mattress before, so until my son was helping my husband to rearrange our bedroom my son asked us why we didn't buy the mattress we wanted in shock we both told him we had and he informed us that mattress was a pillow top not the coil mattress.
Contacted Slumberland and they said we bought the pillow top not the coil, so the only thing we can come up with is they falsified the sale to cover the store, because that bed cost us 1,400.00 and the frame was on sale for less than $300.00. The rest was minus pillow, taxes and delivery of $647.00, we paid $753.00 for a pillow top mattress. Unfortunately we misplaced the receipt from Slumberland and cannot prove they are lying. I hope in my old mind I eventually find the receipt so that I can prove what they are. Please if anyone is thinking about buying from Slumberland Furniture research them first, they are nothing but CROOKS!!!
I moved to Shakopee MN. on 1/1/19, so decided to purchase all new major furniture. I purchased a sectional at 'Slumberland Furniture" for 3,099 plus tax & delivery with a few other items. Because I work so many hours per week (up to 74), I never got time to inspect it thoroughly, until this weekend 2/26/19. I notice the two pieces are different colors and textures. I called the manager immediately, his response is that I should have filed a complaint within the first five days, sorry no apology or consideration for return.
My response: We live in a fast-paced world where "time is of the essence", I thought and believed that their products are of quality and satisfaction is guaranteed, so I never bothered to inspect all their pieces until I had time (my vacation week), and not only is the sectional two colors and textures, the ottoman had a big chunk of wood missing from one of the legs (first they blamed me for it), then they decided to replace it. I Urge YOU to Please be aware of purchasing furniture from this company. After it gets delivered, it is almost impossible to return if you find that it is defective, without going to court.
NEVER buy from this CON ARTIST company!!! They are the WORST furniture dealer EVER! They sell JUNK furniture and nickle/dime you when you need multiple repairs even when under warranty!!! They should be RUN OUT OF BUSINESS!!!
Bought the Moldova Brown Sectional three years ago. Had a two year warranty and about 1.5 years in noticed the couch leather was starting to peel. Thought ok it’s not too bad but a few months later noticed it was spreading all over the seat. Called right when the warranty was ending and they sent a guy out to look at it. He came back and said that we must have spilled something on it so it’s now peeling. First of all, real cowhide leather doesn’t peel. When I said that he told me that they paint the leather so it all matches and that paint is what is peeling off. False advertising! So they said, "Sorry we won’t do anything for you."
Now three years later there are multiple cushions peeling on the seats. Clearly where we sit and where the “leather” is rubbing together and on the seams. We paid over $3,500 with tax and delivery and this is what we get. Do not buy this sectional. Slumberland should be pretty ashamed how they treat their customers and back their products when they fail so quickly. If they would have stated that this is painted leather we would never have bought it.
After only a few years on a mildly used $4000.00 sofa (no kids and only evening use) the exterior started falling apart. The seating is leather and is fading quickly, but the sides are vinyl and that is what is peeling apart. I had paid for an extra warranty, but they said that only covers accidents like cuts and burns. They would not help repair this without me paying for it. The promises of the sales staff are worth as much as their warranty - I will never purchase from them again.
I got a couch from Slumberland Furniture in Delavan WI. I only had it since Dec 2017 and now I'm my third set of cushions. The manager Jason called me since I called corp and asked if I lay on my couch and he would not get me a new couch since it would happen even if I got a different couch from their store. I said, "So you're telling me your couches are not reliable.." Jason claimed he would look into this matter.. Then corp again.. Meanwhile Jason called back and said he will have the cushions sent to his store to review them from the couch that have at the store. I'm thinking bait and switch because the store one has been sat on or laid on and he might do that.. then Jason asked me if I sleep on my couch... who does that?? So I lost it and told him off and said I'm calling corp again.
A nice lady named Cheryl went out of her way and told the store, "Give her the money back." Jason said, "No. I'm ordering new cushions." She said nothing she can do since they're a franchise and isn't it against franchise rules not to use corporate policies. Please help me. I have contacted even the news.. thank you for your time.
I received a call today from Lee ** from Slumberland. I again told him of my experience with my purchases. I told him I was so upset and disappointed. He asked me to send pictures of the furniture. I did. He later phoned back and said because we were loyal customers, they would take care of the problem. Even though the dresser was out of manufacture warranty, they were willing to fix the top. So, I will revise my former review, and see how this ends. Thank you.
We recently moved to Quad Cities. After a year we purchased a home, so we needed more furnishings. In total we bought 2 living room sets, a four piece set of matching tables, a bedroom set, and a large entertainment center. Let's start with the matching tables for the living room. The coffee table has a shelf on the bottom. Constructed very poorly, it broke. Phoned customer service, and she said $50 for the tech to look and see if it is a manufacture defect...or something we did to the table. We are in our 60s and our stuff has been taken very good care of. Moving on. The bedroom set...went into guest room the other day and noticed where the top was seamed and joined had split. The split is about 8" long and you can clearly see that it just split.
Too bad, so sad. You purchased it, and it is beyond the one year manufacture, so you own it. I was furious to say the least. We have spent a ton of money there, and they simply do not care. I would NEVER, EVER, EVER RECOMMEND BUYING ANYTHING FROM SLUMBERLAND. They get your $$, and you get crap. I only wish I had looked into reviews first...shame on me. Had I read them, I would have steered clear. Word for the wise...just because it looks good, doesn't mean it is. Please go somewhere else.
Bought couch and loveseat. Call to see about getting couch fixed. She played investigator. Said, "Nope because it's by seam." That's not right. Why buy it if they do nothing for you. Feel like I paid for nothing.
Dips right in the middle - The most uncomfortable mattress I have ever owned. I bought it at Slumberland just 3 years ago, I called them within the first 6 months and told them early on that there was a problem and was informed that they had a 30 day policy. But the mattress company had a longer policy, I called and wrote and never got a reply. The store suggested I turn the mattress which I did, it never made a difference. I hate to think of other people spending 3,000 dollars on such a ** product. I even hated paying it off because I was making payments at the time. I am getting ready to look for a new mattress and it's a shame on something that was supposed to be guaranteed for 10 years. I have slept on the couch more lately than in bed. It is so uncomfortable.
My fiancé and I were directed to Slumberland for our furniture needs. While there, we found a queen bedroom set that we both liked due to the style and color of furniture. Additionally, we bought a mattress set, including box springs. We had a large purchase price. My fiancé went as far to finance through them and was approved for a larger number than what we needed. Additionally, we placed a large down payment. During the entire "shopping" experience, we were never told about the product nor was explained that everything was considered "final." That being said, we waited TWO weeks for the product to be delivered. My fiancé and I went to set up the furniture set and noticed splotches of tiny pin like holes in random locations on the headboard, footboard, dresser, mirror of dresser and chest. The nightstand was in good condition. Called that night, immediately after finding, and was told to call in the AM and speak to a Scott.
My fiancé made the call the next morning to this individual and was told "this is the way it's suppose to be - it's a distressed look." Additionally was told that "the wood does that." I then call on my lunch break and speak with a lady who continually places me on hold, basically gives me the same runaround about the distressed appearance. Interestingly enough, the floor model didn't resemble this distress look and our nightstand from the SAME set doesn't display the distressed look. Eventually they re-route my call to a gentleman named John - who apparently supervises the selling of this product. John, an extremely rude individual, attempts to tell me the same runaround. After points are made about the floor model - he shouts "no refunds, no exchanges" repeatedly.
After asking to speak to someone above him - his manager, he tells me he is the highest there is. John, the same individual, who told me to take pictures of the product and bring it in to the store - approximately 8 miles from our home in Sioux City, no big deal - then tells me he lives in Mississippi. I don't know how John was planning to look at the pictures then... when called on this, he had nothing to say except "no sales, no exchanges."
This store sells poor quality furniture which matches their poor quality customer service. We are now stuck with damaged bedroom set, even though we were under the impression, we would get a set that matched the quality of the floor model. Slumberland hides behind their claim that "it's the distressed" appearance, although the furniture description doesn't describe the furniture as distressed. Slumberland had the potential to make additional money, however because they are inept at feigning appropriate customer service skills, they will no longer receive any business from us.
I purchased a full size bed on 9/28/2017. To be delivered 10/11/2017. I wanted to CANCEL the delivery on 9/30/2017 because I found out that I would not need it. They said they would not cancel it. I don't even have it... It was 2 days! Made absolutely no effort to resolve the problem. Worst treatment at store and on phone. I don't know how they stay in business.
False information and advertising - I was charged 999.85 interest on my Slumberland account they said for 2017. That was for less than 8 months. Stated my contract was over and I had to pay accrued interest even if I was paying every month. Never missed a payment and not notified that they were going to do this. Went in person to see them at Slumberland. They would not help me and gave me card for Wells Fargo. Went to Wells Fargo in person but they stated they could not do much either. I will never shop at this store again or recommend them. Wells Fargo is ripping people off. The calculated interest rate was not accurate and they charge whatever suits them.
Before you buy anything from this overpriced place please read the reviews here. The sales representatives are number one liars I have ever met, they told me everything would be covered on my leather furniture. I got scratches and leather started to peel off and when I called they told me that they won't file a claim for me since it was over 14 days before I reported! What a joke! I paid for the coverage but I can't use because of their stupid clauses they put in there? They say the peeling leather (bonded - but they told me it was original leather) was not covered since it was over 1 year after purchase. Please for your peace of mind go to other places to spend your hard earned money and avoid the Slumberland especially the one SW 14th street Des Moines Ia.
I ordered a table and end table 3 weeks ago. I was told 2 week. Now I call and they said 3 more weeks. There goes having a new table for Easter. They lied to get my money. Just said "nothing we can do." I paid in full. Wish I went somewhere else. They don't care but I won't go back. Wish I had read all the reviews before I bought the furniture. I didn't realize they were such liars. My daughter bought insurance. Now that I have read the reviews I realize she just threw her money away. I fear for her.
TERRIBLE, LYING SALES - As I spent over $3K on custom furniture, salesman confirming the material I picked will uphold 2nd to leather, and will withstand two small dogs for years. Well, after a 1 year, the material is so thin, that holes will be forming shortly, (while this has been covered the whole time, barely used), along with the seam already torn. Of course I purchased the additional insurance on this, as the salesman swore up and down that everything is covered, as long as the material still in production, my pieces will be fixed. Well, of course this is not the case, now I'm stuck with overpriced furniture that lasted for a year's time!
No one called when my furniture was ready for delivery. I had to wait. When I finally did call the customer service person to see if my order was in, I was told, "Oh yeah it is here. Let's set up delivery." I was under impression that it would have been delivered since it at already been 2 weeks. When I call back there was some confusion because there were separate tickets and no one bother to see the separate tickets so everyone there just passing the blame on each other. Call the delivery person informed him I had a schedule time between 3:30 and 5:30 on Wednesday, he said no call Wednesday at 8. Someone came to deliver on Tuesday, when no one was home, without warning. I was told to call Wednesday because the time was incorrect on Tuesday. He told me to call back at 8 o'clock in the morning and he'll get that delivered right away.
Well I called today Wednesday 8 o'clock 8:02 to be exact, and was advised told that my delivery time will be from 3:30 to 5:30 the exact same time that it was supposed to be delivered in this early so now I have taken off to sit here wait for the furniture to be delivered because on yesterday Tuesday they came at 1 o'clock while I was at work with no warning. Call corporate office to see what type of help I can get on priority delivery due to all of the confusion all of been getting a "sorry it was our mistakes." The last guy that did it made it mistake call the lady before didn't know she made a mistake. Someone's going to have to pay for those mistakes considering I took a day off of work. I would like some type of compensation or something but FREE DELIVERY.
Updated on 04/08/2017: So I did a review on 3/15 and received a courtesy call apologizing and was offered a $100 refund or $150 gift certificate. I took the money. Today is 4/8 and still no refund. The sales person I spoke with today told me they have no record of it and to wait another week. REALLY SLUMBERLAND? I SPENT A LOT OF MONEY. No communication and will go back on their word.
They are a terrible company. Bought a bed from them and the springs broke causing a huge depression in the bed that made it so you could not sleep on the bed. I had a "10 year warranty" but it would not be covered because I had on 3 slats, not 5 under my bed. The thing was sagging 5 inches and they thought an extra slats would fix the problem. It clearly would not but they wanted me to pay an extra $35 for an evaluation so they could find another issue. Their customer service is awful and their warranties are worth nothing. Avoid this store. If you buy at Slumberland you should expect to get screwed one way or another. It's what they specialize in and they sure don't care about the customer.
My wife and I bought a 2500.00 Johansen complete mattress/box springs from Slumberland in 2006 with warranty and all the protection for both pieces. 3 years later in 2009 that mattress failed, we filed a warranty claim for excessive sagging. We received a credit for that mattress and went back to Slumberland and with a partial credit we added an additional 1450.00 and purchased a totally different, top of the line Beautyrest (Black) Luxury mattress that had a 10 yr warranty that cost over 3000.00. Now in December of 2016 that mattress has failed where it is like sliding out of bed where the mattress frame and coils have collapsed. Slumberland warranty center says Mattress is not under warranty because I was under the previous mattress warranty. I explained that I purchased a totally separate mattress, added almost 1500.00 more and that had a10 yr warranty.
Customer service said it didn't matter and Slumberland was not going to cover. I asked to speak to supervisor and this supervisor would NOT take my call. I was told I had to put in a request and a supervisor would call me back in 1 to 2 business days. I asked the customer service if the supervisor was there? She said yes but again the supervisor would not take my call. This particular supervisor was throwing this poor customer service person under the bus. Horrible, Horrible Supervisor. Now I am wanting to contact the owner of Slumberland. Can you imagine if you bought a car, traded it in while still under warranty, upgraded to a new car and then told your warranty is what was left on your trade in? And it expired. I will never buy anything again from Slumberland. EVER. Sorry for writing a book.
We bought 2 La-Z-Boy recliners about a yr ago. Cushion on both recliners are failing where the seam of the reclining portion is attached to the actual seat cushion, it's sinking in. There is a huge gap that keeps getting bigger. We bought the extended 5 year warranty on both pieces, but neither Slumberland or the La-Z-Boy store will do anything about the cushion. We have bought La-Z-Boy in the past, but unless this is resolved, I assure you we will not again and will advise others the same. I would just like my chairs repaired as we've asked several times through the furniture store and through La-Z-Boy, but no one is willing to accommodate.
I have received the WORST service ever from this store. They do not care about the customer and they do not follow through with what they promise. I waited 4 weeks to get my furniture that was supposed to be in within 10 days then it was pushed out another few days and a few more days until it was 3 weeks later. Then when I FINALLY received the furniture. It was damaged and scratched. I had to jump through hoops trying to talk to the right person to come pick the furniture up so I could return it under the "30 day satisfaction guarantee". It has been short of hell trying to get to the right person that knows anything.
The manager at the Ramsey store doesn't seem to know what he should and shouldn't say to the customers as he promises things that I'm finding out in a hurry that are NOT True! I will NEVER do business with Slumberland again and I will recommend that anyone reading this does not do business with them either. There are many more furniture companies out there that actually care about customer service and take care of you!!!
Adult owned sofa and love seat with no pets or children in our home. Our furniture was delivered and within a few months the fabric was showing wear, fraying and pulling apart on the seat cushion. The (electric) recliner was rubbing wood against wood and squeaks when used. Then, we received a recall notice to unplug and stop using the recliner because of a Fire Hazard. It was several months before the problem was resolved by sending us two new switches (one for the love seat and one for the sofa) which we had to self-install. We then moved to Texas and called upon arrival to have the damaged sofa repaired thru the extended warranty. The sales person said ext warranty covered the furniture completely including the fabric.
Calling the company to make the claim for damage to the fabric and the reclining mechanism, we were told they never warranty fabric wear and sent someone to look at the mechanism. The person they sent out said the rubbing of the wood was not a warranty issue and there was nothing they could do. EXTENDED WARRANTY IS A BIG WASTE OF MONEY!! We've had this furniture just over 2 years and the padding has flattened and is lumpy on the seats, seat backs, and armrests and the fabric looks matted and worn throughout. The front of sofa and love seat is sagging. Looks like used thrift store furniture and is embarrassing.
We will NEVER purchase from Slumberland again. This furniture is used by adults only and we'll be finished paying for it in 2 months and can't wait to throw in the garbage to buy new. This was supposed to be quality furniture. Our mistake for believing Slumberland and never again. DON'T SPEND THE EXTRA MONEY ON THE WARRANTY BECAUSE THEY DON'T COVER ANYTHING THAT TYPICALLY GOES WRONG!
I purchased my Stearns and Foster set just 3 years ago. I have had backaches and terrible migraines for the last year in this bed. I paid over $3400 for this mattress set and when I sent in all the pictures required for the warranty to Slumberland customer service, they informed me that even though I have a 1.5 inch sag on each side, the manufacturer will not warranty the product because the manufacturer requires 3 center posts and 5 slats on each side for a king bed on wood frames. Mine has only 1 center post and 4 slats on each side. However, I bought this bed from Slumberland, the sales person made no mention of the special requirements for this bed when I bought it.
The warranty lady kept saying it is the customer's responsibility to ensure they know what the warranty is and that they read it fully. My logic is if I bought it from you and your people installed it in my frame, shouldn't you at least point me in the right direction to ensure that I know I need a new bed frame. I would have bought one had I known that I would have to do this all over again in just a few years. The mattress set I had before lasted 10 years before I even had to think about replacing it. (In this same frame) I will not buy Stearns and Foster again, I will also never shop at Slumberland again if they are going to have such inept sales people. Now I have to go find a new bed after all the sales are done, thank you Slumberland and Stearns and Foster for a terrible experience.
A little over a year ago we purchased a $2000.00 king size, Beauty Rest mattress from Slumberland. Within the course of the year the mattress began to sag on either side of the bed where we sleep. Both my wife and I are slender people so it wasn't due to weight, and even if it was it shouldn't have sagged over that short of a period of time. We filed a claim with Slumberland. They asked us to send several pictures of the mattress, the bed frame, the box springs and the support system. Our bed had an inner steel frame with a steel I-beam support in the middle. They eventually called us back saying that our claim was rejected because the CENTER I-beam didn't have any leg supports underneath it.
As I mentioned, the sagging in the bed was occurring on either side of the center of the mattress. So the implication that the sagging was due to a lack of center support made no sense at all. Furthermore, the center beam was a solid steel I-beam, combined with box springs on top. There was no reason whatsoever that any sagging should have occurred. We are now stuck with a $2000.00 mattress that is less than 2 years old and has a nearly 2 inch sag on both sides of our bed. It's like sleeping in a bowl. Needless to say, we will never be purchasing another mattress from Slumberland.
I ordered a sectional and they delivered the wrong one in four weeks. When they delivered another sectional a month later it was broken. They took it away and one month later they deliver another sectional. It took 3 months to actually receive the sectional I ordered. However, the correct sectional is VERY uncomfortable not like the one I ordered. I am hesitating to call them to take it a way. However, for the price I am going to call! If they do not take it away, I am going to take them to Conciliation Court. I will never buy from Slumberland again!
My peeve isn't so much with Slumberland but the company they use for their 'extended' warranty. We tried numerous times to file a claim on our sectional and they always had an excuse as to why we couldn't (waited too long to report it, previously reported, didn't get the email) so we ended up with a $2000 sectional that is a piece of JUNK. We have had it almost 3 years and I wouldn't give it away in the condition it is in. Parts have fallen out of it, stuffing had flattened or fallen out, rips, and the warranty company wouldn't take care of any of it. Recommendation, don't buy an extended warranty. It won't cover anything like the salesman said.
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