Slumberland Furniture Reviews

Do NOT bother getting their guarantee. We bought a sofa and recliner that started fraying within a year. They told us it was normal wear and tear and would not cover it. We had our previous sofa for almost 10 years that showed less wear.

I will not buy another product, especially a recliner from Slumberland. Installer of my recliner did it incorrectly and two attempts and 6 weeks later, it is still not repaired. Now awaiting the next repair person to install the new parts in TWO WEEKS! Customer service only gives you the standard script. I asked for a call from someone higher up and still waiting after 10 days.🤞 It will be fixed, but not holding breath.

I’d rate 0 if I could, The couch we paid high dollars for shipped to us broken. Slumberland would not let us return it or get our money back, we had to file a warranty claim-seriously? After three times and 1.5 years later of them trying to fix my couch I’m living with a couch that does not fit together and the mechanisms are broken. I’m tired of fighting with them to fix this couch. I wrote the main headquarters and never got a reply from them / Shame on them!!

Pour products. Bought a 7200 couch set after 6 months much cushions. They said I did not get the upgrade cushions. Warranty was up By the time I told them. Service guy was out for remote problem. I had shown him. He said he did not think they will do anything about that. Never again. Hope this message gets to a lot of people. And the brand was LA-Z-BOY.

We have waited almost two months for warranty repairs on a motorized recliner and last word is that it sill be another 2 months to get parts to repair. I have contacted to speed things, was told they would try but have not received an update. Frustrated!

My wife and I ordered three sofas from Slumberland in September, a sleeper sofa and two reclining sofas. All were delivered on October 15th. However, the sleeper sofa arrived with a defect that prevented the bed from pulling out. The delivery drivers noted the issue on the paperwork and told us the store would swap it out.

Furniture is nice. Delivery was a nightmare!!!! Delivery men showed up yesterday on Monday and delivered my table and left it in the middle of kitchen floor unassembled and then they were supposed to bring it my king size mattress, but left saying they couldn’t deliver the mattress because one of the drivers was having a allergic reaction and someone else would be back to deliver it. Then I get a call from Jeremey the warehouse manager in Sunset Hills Mo. saying they won’t be able to deliver the mattress until Thursday. I ended having to call corporate to finally get my mattress delivered Wednesday and to take off work and have nothing to sleep on because they were so unreasonable. Would not recommend.

We made many purchases through the years and were a loyal customer. When we purchased a lift recliner, our paperwork showed 3 year warranty. Manager said, no only one year. 2 springs sprung. We sent paperwork to manager and never heard back. We just spent $2,300 on furniture at another store. Will not go back to Delavan, WI or Janesville, WI. Same manager.

Buyer beware. Had no problem with getting the items we purchased delivered. Within one month we had a problem with one of the loveseat recliners. Stuck in the reclined position. Took 2 weeks before we could get someone to schedule a repairman to come out. When they did come out found the staff that set the item up did not take care to make sure all wires were set up correctly. Repairman advised us it would be one to three weeks to get a new motor. Called service at 4 weeks and were told it would be now 90 days before the motor would make it to the USA. Now we are stuck with something that does not stand up to their guarantee as to being a good product. Would never have brought from them if I had read the reviews first. Very disappointed in this product.

At Slumberland, the salesperson told us of a set of barstools in the back that were being discontinued but we're "high end". We bought 4. They were really attractive, dark wood, padded seats. Well, after about 2 weeks, the padding flattened (my husband and I are not big people) and now they hurt to sit on, we just feel the wood seat frame. What a rip off! It's been several months, so we can't return them, but beware of fast talking sales people. Shame on Slumberland!

I purchased a pillow, the last one I purchased was almost 10 years ago & it was wonderful. I purchased a new one, spent $87 & it's hard, couldn't rest my head for even 5 minutes. When I walked the store today, was told by Andrew S, the manager, he couldn't do anything, because they can't exchange or refund me. he was extremely rude, I didn't want a refund, I wanted to get a different pillow. We've bought furniture there in the past & was planning on buying again. But NOT now, they've lost our business. I should have been told when I purchased the pillow about no refund or exchanges. Poor customer service.

I want to warn anyone who purchases from Slumberland to be cognizant of their current process and practices. We purchased a sectional and have had several delays getting our furniture delivered. The first question I asked the salesmen when inquiring about the furniture was how soon could it be delivered. This factored in our decision when purchasing as other businesses were several weeks out. I was assured the furniture would be delivered within 2 weeks and was given an approximate delivery date.

Not impressed with their delay very service or their price for it. It is ridiculously high for some kid just out of high school delivering our purchase in through a partial muddy yard not even caring about wiping feet at all. Hey ok just track up our rug and to be lied to about it’s a great mattress is wrong. I slept better on our el cheapo mattress. I’ll never buy anything there again and in turn warned family and friends to do the same. Bargain City has better mattresses for half the price if not more

Customer Service is important to a business for reputation and repeat business! Not so at Slumberland, CR. After spending $1400.00 we were lied to about a manager returning our call and then a no name text thru a survey dismissed us totally. It says a lot about the Company!

The lever used to recline chair broke after 2 years. I’m basically the only one who uses the chair, so it was not abused. I filed a claim online and was told to call the store where it was purchased. The store closed over 6 months ago, so I called another store near us. I was given a number to call. After making that call, I was told to call a third number. After checking into it, I was told they made a mistake and I should follow through with original online claim. I received a response stating they could send someone to look at it for $175. If parts needed to be ordered, they come from China and that would take 3 1/2 months. Very disappointing. I’ll shop elsewhere in the future.

Buyer beware! We ordered a small sofa sectional online back in June and a delivery day keeps getting delayed and here we are in September and no guaranteed delivery date. Customer service has been everything but help. They are rude and are telling us we shouldn’t have purchased it online. They have offered nothing to make this right. About to have knee surgery in next week or so and basically we were told it’s our fault to use their online platform.

Don't buy any reclining chairs or couches from Slumberland. The recliner will fail and slumberland makes it a nightmare to use your warranty. Now I have a 5000 sectional that is complete junk in under 3 years and a huge gouge in my wood floor from the failure. Don't go to slumberland.

Great variety of furniture. After sitting in a variety of recliners, found the perfect one. Very helpful staff and delivering was outstanding! This is where I will also go in the future! Staff is kind, helpful and not at all pushy.

Just like all the other negative reviews I am adding mine. They make it sound like they've "got you covered" but they don't. They will find every reason NOT to. It's a hoax. And a waste of money. I'd like to know one person that has actually had this warranty cover something.

Bought La-z-boy chair in 9 months ago. Can feel loss of cushioning in back and can feel frame board through what's left of cushion on back of my thighs. Now I'm not a big guy like 220 pounds and work all day so not really in it a lot. So when started to notice this called about warranty and after a lot of frustration final response is this.

I got me a five year warranty on a recliner, called him up when it broke. Took him two weeks to get somebody out here to look at it and now it’s taking two weeks for parts to come and it still hasn’t gotten here. Don’t recommend Slumberland to anybody.

Bought a reclining couch and matching recliner chair. Both have started falling apart 3 1/2 months later. The Cushions have deteriorated so badly it's like sitting in a hole! I'm getting the run around and being refused a reselect due to 30 day return. Been given the run around by customer service. Put on hold and no one picks up. Lied to & treated with disrespect! Told to call & press 3. There is no 3! Told I would get a email from Jill - supervisor and never got the email. I called again and there is no Jill! Everyone, please go elsewhere for furniture! Slumberland is not a good company anymore. I will never step in their store again.

I bought a custom recliner from Slumberland. One of the airbags must have burst or slipped because sitting in the chair caused severe thoracic vertebrae pain. It was as if something sharp was pressing into my back. I called for repair, and they set it up. I stayed home that day waiting on the lady that was supposed to come. She did not come, or even call until after the appointed time. The phone call had such a bad signal I could not hear her and she didn't call back. I called 3 times to complain, even getting the store involved. After a week, they opened a new case for me. This time I got a text the day of, saying due to unforeseen circumstances she couldn't come. But she gave me a different date to select. The closest was 2 weeks out. So I waited and stayed home a third time and nobody showed up or called.

I bought a couch and a recliner on sale. I received it after 3 weeks. The horrible part is when the furniture was delivered I watched the guys hit my couch on the step rails outside. And then hit the couch again on my front door. They did not communicate how to get the couch in at an angle. They didn't take the feet off the couch so it would go into the door more easily. Now the couch leather is ripped to the wood. The end of one side of the couch the wood broke through the leather so there's wood chips on the carpet. I took pictures 9 of them. The delivery men stated it was like that when they picked it up. I called the st peters store and the manager did not care. Her exact words "sorry nothing I can do, I can take some money off if you keep it."