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Reviewed Aug. 9, 2020
The customer service was great. They greeted us at the door, pointed us in the right direction and then left us alone. We never felt rushed or pressured by any of the sales staff. Also my little guy accidentally broke a table decoration which we tried to pay for but the employee was more focused on us being okay versus the damaged item.
Reviewed Aug. 9, 2020
Kyle ** helped us immediately when we walked in the store and then gave us space to look around. He then quickly helped us checkout once we had picked out what we wanted. Excited for our couch to come in!
Reviewed Aug. 8, 2020
After moving to a new house, we decided to get all new furniture. After looking at several furniture stores, we settled on Slumberland because David, our salesman, was terrific! Full of tips for decor and mindful of our budget. Got 5 rooms purchased in 2 hrs. I'm so excited to get it!
Reviewed Aug. 8, 2020
We purchased our bedroom dresser from Slumberland today and we had a great experience! We had Kyle ** as our sales associate helping us and he was fantastic! He was very personable and was very informative. We will definitely be back to the West Des Moines location to purchase future furniture pieces!
Reviewed Aug. 7, 2020
I had a great experience purchasing a new couch and loveseat with Michael. He was very helpful and he also gave me time to make decisions without feeling pressured. He was very knowledgeable about the products I was interested in.
Reviewed Aug. 7, 2020
I had a great experience shopping for a new mattress. I was allowed to look without feeling pressured. All of my questions were answered in person and over the phone. I ended the day with a new mattress! Great customer service!
Reviewed Aug. 6, 2020
Today I worked with Erin at the Slumberland in Sioux Falls, SD. She was very professional and friendly, let me browse at my leisure but checked up on me every few minutes. She was thorough explaining everything to me about delivery, financing and the protection plans. It was quick and easy and I'd definitely go see her again for any furniture needs in the future.
Reviewed Aug. 6, 2020
Our salesman Kyle helped us out even when we showed up 15 minutes before close. We knew what furniture set we liked and we were glad to see it was still on sale. Kyle told us about the manufacturer and showed us the quality of the unit. On top of all that he gave us enough time to look at bed sets and we found one. He quickly narrowed down the beds to our price range. Gave us plenty of time to find the right one. Great service.
Reviewed Aug. 4, 2020
Another pleasant experience at Slumberland. Our salesperson was helpful and friendly. She assisted us with all of our questions and making our special order. We appreciated her showing what the chairs would look like on the computer. She even helped us pick the perfect fabric.
Reviewed Aug. 3, 2020
Kyle did an excellent job. No pressure to buy and we felt like we had plenty of time to walk around the store and get questions answered. I feel like we made the tight purchase and it was also nice to buy on the friends and family discount day.
Reviewed Aug. 3, 2020
Walked in knowing what I was looking for and within half hour had two recliners and a loveseat on order! Financing was easy and Derrick gave awesome customer service! Thank you Slumberland.
Reviewed Aug. 2, 2020
We had a good experience after having visited many stores. There was a lot of variety and prices seemed good. Salesperson was knowledgeable, patient, and not pushy to get sale. Felt like we had all the time we needed to make an informed purchase.
Reviewed Aug. 2, 2020
My fiancé and I came in to Slumberland to look at bedroom furniture. After circling the store we came back to our favorite set, Kyle ** came over and answered our questions, helped us understand how this set compared to others and showed that he was very knowledgeable about it. He then admitted it was the set he and his wife had. We ended up buying it. It was a great experience. Thanks Kyle!
Reviewed Aug. 1, 2020
Kyle H. was very helpful! We were searching for numerous pieces of furniture for our new home and he made our search/buying experience enjoyable and easy. Highly recommend Slumberland and working with Kyle!
Reviewed Aug. 1, 2020
Had an amazing experience at the west side location. It was my second time going in because of buying a new mattress a couple months ago but having back problems. Bob our sales guy both times was patient, friendly and very nice for both experiences. Ended up getting a firmer mattress and I feel that it will be better in the end. Thanks.
Reviewed July 31, 2020
We had the pleasure of working with Kyle and he is awesome! We found a sectional that we fell in love with and he was very helpful, honest, and knowledgeable! We will certainly be coming back for more stuff and for his service!!
Reviewed Dec. 10, 2019
I purchased an oversized recliner from the Slumberland in Mason City, IA several years ago. Less than a year later the recliner didn’t work. It was catching on the filling and completely shredded the inside. They reordered another for me, that took another six weeks, as did the first. The second one came and in two weeks they called and said not to use the reclining buttons as a couple of stores had fires started by overheating. Again I waited to get the new buttons. Now, it has stopped reclining again. It is a couple years older and they said the warranty is only a year. After spending over $850 on a chair, you’d think they would stand behind it. So, I’m trashing this piece of crap, buying a new chair elsewhere as well as a new bedroom set and mattress!
Reviewed Dec. 7, 2019
Very deceptive business practices at the Roseville, MN store. I purchased a "hot buy" mattress and was told to have the warranty I had to purchase their mattress protector. I figured I was going to buy one anyways so I purchased it. Once I got home I realized the mattress cover was plastic like and crinkled as you lay on it. I went back to the store the next day and the sales person acted like he had never seen me before. Said they do not take exchanges or give money back on mattress covers. I asked to speak to the manager who was feet in front of me and he turned and went into the back of the store and never came back out to speak to me. Buyer beware!!!! I will never purchase from a Slumberland again.
Reviewed June 4, 2019
We purchased a La-Z-Boy loveseat. First we had to reorder because the first one we received was left unstuffed in one seat. On the second loveseat we received, the cable that lift the footrest broke after 4 months. We called customer service, they required three verification photos before considering service. We had purchased the extended warranty and after they agreed to repair the cable, we were told we would have to wait 2-3 weeks for the part. After that we have to contact the store to arrange and get on a schedule for a repairman. The part is a very small item and could be 2nd day mailed in a small envelope. Very unhappy with service!!!!
Reviewed May 26, 2019
DO NOT BUY FROM SLUMBERLAND BEFORE READING! I have explained the details of my experience in the paragraph below but for the benefit of those who do not completely read reviews I wanted to start with bringing your attention to customer rating discrepancies I found Slumberland's website. Like most, prior to making purchases I check review ratings. The star rating on Slumberland's website for the Wake sectional I was planning to purchase had a 4.3 star rating with 4 reviews noted. Doing the math 4 reviews/4.3 stars I did not take the time to open the review summary page.
After Slumberland did not deliver my furniture timely or have it available for store pick-up as promised, I began shopping for other furniture. While comparing a sectional from Macy's to the one I purchased from Slumberland I clicked on the 4.3 star rating associated with the Wake sectional to read the reviews. To my surprise the rating was actually 2.3 stars NOT 4.3 and there were 18 reviews not 4. I discovered more discrepancies on the Pros and Cons list which appeared before the reviews. This list contained a list of 5 each pros and cons, each item had 1 review with the exception of comfort, it had 2 positive reviews noted.
Upon reading the customer reviews I discovered 9/18 customers gave the sectional 1 stars review and 4/18 gave a 2 star review. Customer complaints included the sectional sagging, pilled and fraying fabric, and most shocking the couch being constructed from cardboard. Customers also complained that Slumberland refused to acknowledge the fabric is faulty and that other customers were having issues.
The short and skinny of my experience. When I purchased the sectional I was told the wait could be 2-4 weeks, it was dependent on when Slumberland received it from the Manufacturer. Once received it would be delivered the following Thurs, Fri, or Sat. Two weeks after purchasing the sectional I received a call from Justin, Slumberland's sales representative wanting to schedule delivery as my furniture had been received from the manufacturer. However, the delivery dates he offered were 2.5 weeks away which conflicted with his assurances and promise at the time of purchase I would not have any problems with delivery and bragged Slumberland owned it own professionally trained delivery team. What he failed to tell me was that I would have to wait have to wait for the furniture to arrive from the Manufacturer and an additional 2.5 weeks for delivery.
My son and I went in person to the store and spoke with the Manager. He stated it was unusual for their deliveries to be backlogged and offered to refund the $100 delivery fee and the opportunity to pick up the furniture from the store that coming Friday. We explained we had not had to pay for delivery but the manager still refunded the $100. We accepted. Friday afternoon my son and I both took off work early, rented a Uhaul and drove to the store. I went to the back counter and told them I was there to pick up my furniture. The greeting I received was, "did you call before coming?" Confused, I responded no. The sales clerk stated, "we tell everyone to call... " She looked up my order and said she could see the refund but stated the Manager had not followed through and the furniture had not been delivered to the store as promised and there was nothing she could do.
The store manager was on vacation until the following Wednesday and the earliest we could put the furniture was the following Tues, we declined as my son was not available to help. We left the store fully expecting to hear from the store manager when he returned from vacation. We did not. After finding the website discrepancies and reading the reviews I ordered the sectional from Macy's and received it within 4 days. I cancelled my order in person and was given a receipt showing a refund of the purchase price less $100 (already refunded) 5 days ago, I am still waiting for the refund to post to my account. Slumberland made no attempt to refund or make right the $50+ spent on renting the Uhaul.
Reviewed May 7, 2019
My wife and I went in to local store on Sunday afternoon to buy a mattress. One salesperson was helping another customer. The another didn't even act like they saw us. The one helping the other person asked what we were looking for and told us where the mattresses that we could lay on them and find what we were looking for. After what seemed like forever she returned didn't really spend much time asking us what our sleeping needs were. Long story short bought the wrong mattress. My wife just couldn't sleep on it after two nights. Called the store but since we didn't buy the protector which really wasn't explained to us very well. They got what they wanted our money. I won't buy here again. Poor service!
Reviewed April 27, 2019
We've bought 3 or 4 items over the years there, two special orders and two on-floor items. The salespeople are always professional, knowledgeable, and not at all pushy. The products are high-quality and last a long time, and the fabric choices on upholstered pieces are vast. Prices not always the lowest, but - you get what you pay for, and they do have good sales.
Reviewed April 24, 2019
I bought a bed with headboard. When they came to set it up, told me my old frame would not support the 10 year warranty for the bed. I had spent $2000.00 on the bed already. The salesman said nothing about the frame. When I called the store during delivery they said they could send someone else out with a frame for $73.00. I was forced to spend more money just to get my bed. I had several other furniture pieces to buy. Slumberland has lost my business forever. I went to another store and got awesome customer service. I purchased the rest of my furniture there. I am in customer service as a career, this was definitely the wrong approach.
Reviewed Feb. 27, 2019
My husband and I went to Slumberland Furniture to buy an adjustable bed and individually wrapped coil mattress and that is the only thing we looked at. The salesman asked me about a pillow top mattress and I told him NO!!! So in the end we assumed we bought an individually wrapped coil mattress, but I never went in the bedroom when they set up the bed, and never had a pillow top mattress before, so until my son was helping my husband to rearrange our bedroom my son asked us why we didn't buy the mattress we wanted in shock we both told him we had and he informed us that mattress was a pillow top not the coil mattress.
Contacted Slumberland and they said we bought the pillow top not the coil, so the only thing we can come up with is they falsified the sale to cover the store, because that bed cost us 1,400.00 and the frame was on sale for less than $300.00. The rest was minus pillow, taxes and delivery of $647.00, we paid $753.00 for a pillow top mattress. Unfortunately we misplaced the receipt from Slumberland and cannot prove they are lying. I hope in my old mind I eventually find the receipt so that I can prove what they are. Please if anyone is thinking about buying from Slumberland Furniture research them first, they are nothing but CROOKS!!!
Reviewed Feb. 25, 2019
I moved to Shakopee MN. on 1/1/19, so decided to purchase all new major furniture. I purchased a sectional at 'Slumberland Furniture" for 3,099 plus tax & delivery with a few other items. Because I work so many hours per week (up to 74), I never got time to inspect it thoroughly, until this weekend 2/26/19. I notice the two pieces are different colors and textures. I called the manager immediately, his response is that I should have filed a complaint within the first five days, sorry no apology or consideration for return.
My response: We live in a fast-paced world where "time is of the essence", I thought and believed that their products are of quality and satisfaction is guaranteed, so I never bothered to inspect all their pieces until I had time (my vacation week), and not only is the sectional two colors and textures, the ottoman had a big chunk of wood missing from one of the legs (first they blamed me for it), then they decided to replace it. I Urge YOU to Please be aware of purchasing furniture from this company. After it gets delivered, it is almost impossible to return if you find that it is defective, without going to court.
Reviewed Feb. 6, 2019
NEVER buy from this CON ARTIST company!!! They are the WORST furniture dealer EVER! They sell JUNK furniture and nickle/dime you when you need multiple repairs even when under warranty!!! They should be RUN OUT OF BUSINESS!!!
Reviewed Nov. 15, 2018
Bought the Moldova Brown Sectional three years ago. Had a two year warranty and about 1.5 years in noticed the couch leather was starting to peel. Thought ok it’s not too bad but a few months later noticed it was spreading all over the seat. Called right when the warranty was ending and they sent a guy out to look at it. He came back and said that we must have spilled something on it so it’s now peeling. First of all, real cowhide leather doesn’t peel. When I said that he told me that they paint the leather so it all matches and that paint is what is peeling off. False advertising! So they said, "Sorry we won’t do anything for you."
Now three years later there are multiple cushions peeling on the seats. Clearly where we sit and where the “leather” is rubbing together and on the seams. We paid over $3,500 with tax and delivery and this is what we get. Do not buy this sectional. Slumberland should be pretty ashamed how they treat their customers and back their products when they fail so quickly. If they would have stated that this is painted leather we would never have bought it.
Reviewed Nov. 7, 2018
After only a few years on a mildly used $4000.00 sofa (no kids and only evening use) the exterior started falling apart. The seating is leather and is fading quickly, but the sides are vinyl and that is what is peeling apart. I had paid for an extra warranty, but they said that only covers accidents like cuts and burns. They would not help repair this without me paying for it. The promises of the sales staff are worth as much as their warranty - I will never purchase from them again.
Reviewed April 27, 2018
I got a couch from Slumberland Furniture in Delavan WI. I only had it since Dec 2017 and now I'm my third set of cushions. The manager Jason called me since I called corp and asked if I lay on my couch and he would not get me a new couch since it would happen even if I got a different couch from their store. I said, "So you're telling me your couches are not reliable.." Jason claimed he would look into this matter.. Then corp again.. Meanwhile Jason called back and said he will have the cushions sent to his store to review them from the couch that have at the store. I'm thinking bait and switch because the store one has been sat on or laid on and he might do that.. then Jason asked me if I sleep on my couch... who does that?? So I lost it and told him off and said I'm calling corp again.
A nice lady named Cheryl went out of her way and told the store, "Give her the money back." Jason said, "No. I'm ordering new cushions." She said nothing she can do since they're a franchise and isn't it against franchise rules not to use corporate policies. Please help me. I have contacted even the news.. thank you for your time.
Updated review: March 23, 2018
I received a call today from Lee ** from Slumberland. I again told him of my experience with my purchases. I told him I was so upset and disappointed. He asked me to send pictures of the furniture. I did. He later phoned back and said because we were loyal customers, they would take care of the problem. Even though the dresser was out of manufacture warranty, they were willing to fix the top. So, I will revise my former review, and see how this ends. Thank you.
Original Review: March 22, 2018
We recently moved to Quad Cities. After a year we purchased a home, so we needed more furnishings. In total we bought 2 living room sets, a four piece set of matching tables, a bedroom set, and a large entertainment center. Let's start with the matching tables for the living room. The coffee table has a shelf on the bottom. Constructed very poorly, it broke. Phoned customer service, and she said $50 for the tech to look and see if it is a manufacture defect...or something we did to the table. We are in our 60s and our stuff has been taken very good care of. Moving on. The bedroom set...went into guest room the other day and noticed where the top was seamed and joined had split. The split is about 8" long and you can clearly see that it just split.
Too bad, so sad. You purchased it, and it is beyond the one year manufacture, so you own it. I was furious to say the least. We have spent a ton of money there, and they simply do not care. I would NEVER, EVER, EVER RECOMMEND BUYING ANYTHING FROM SLUMBERLAND. They get your $$, and you get crap. I only wish I had looked into reviews first...shame on me. Had I read them, I would have steered clear. Word for the wise...just because it looks good, doesn't mean it is. Please go somewhere else.
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