Slumberland Furniture Reviews

I purchased several pieces of furniture and a table set in early January 2022. I didn't like the furniture and they were not comfortable, so I decided to return them after a week. They refused to return them and said those were in the sale and are excluded from the manufacturer and product warranty. They also said that "We would deliver the table set in late March." Today is mid-May and after a thousand times calling them and talking with rude crazy representatives, they said, "You are in the queue and most likely will get your furniture in several weeks."

When I bought my furniture I was happy with the experience in store. BUT then the issues started. I called to check on my furniture when the deadline I had been given in store passed and was treated poorly about my inquiry. I highly suggest they hire people to handle customer service instead of making the sales reps deal with customer issues as they clearly are not trained to deal with customer complaints. I was supposed to have my furniture in a few months and it has now been a year and I still have NO furniture and the deadline just keeps getting pushed further and further out with no good reason. They keep telling me it is COVID and supply chain reasons and I can take that excuse if it was delayed a few months even but at this point it is just crazy.

Last December 15, 2021, Slumberland Truck driver backed up in our driveway to unload a sofa and Damaged our vehicle that was park in the right side of our driveway. It was caught in the camera how close he parked his truck to our car but the Truck driver denied that he hit our car. I have his videos. Beware people because this person is very Dishonest! I am very sad knowing that there are dishonest people like him, how about those families that have no cameras outside of their properties? I would understand if he knocked in my door or leave a message and apologize. I am very frustrated how the insurance company and Slumberland handled this claim, we spent a lot of time sending proofs, videos and back and forth call/emails. This truck driver knows he damaged our car, accident happens but his Dishonesty is what bothers me most. I hope he realizes that, what he did was totally unacceptable and very unfair to us as customers.

My concern is I brought a table set with a warranty. Now I realize one of the chairs need repair. I believe it came that way but since it was floor model already put together was not notice. So I am frustrated because I feel I am now being stall for a replacement and I have called several times no solution. This is not good business and it has nothing to do with Cov19. Be aware consumers.

Called to check on custom furniture order as timeframe given at time order was placed had passed and was already padded to care for COVID. Was told order had been updated to indicate mid Dec. Asked why adding 7-8 weeks to order didn't generate a call. Was told they don't call anyone when orders are delayed. Customer service at its poorest.

I purchased a taupe colored sectional and bought the fabric protection. Within 2 years the fabric started changing to a light purple color. Spoke to numerous people in service and none called back or followed up. They said fabric protection didn’t apply to defective material. Manufacturer only guaranteed for one year. Waste of almost $3,000 and don’t believe them when they say 100% satisfaction guarantee. Worst service I’ve ever experienced and I was a Director of Customer Care for a large corporation.

David gave us plenty of personal space/time to think about our our choices of purchasing recliners. Always checking back with us to answer questions but still giving us that space. He wrote up our order, went over to double check it, and we were on our way.

Billy was kind and helpful without being overbearing. I have a difficult time making decisions, particularly when it comes to larger purchases. I had been shopping around and Billy offered the best customer experience by far. He was not pushy and kept me informed. While there are many options out there for furniture stores, it was an easy decision to spend my money on excellent customer service and a great quality bed.

The customer service was great. They greeted us at the door, pointed us in the right direction and then left us alone. We never felt rushed or pressured by any of the sales staff. Also my little guy accidentally broke a table decoration which we tried to pay for but the employee was more focused on us being okay versus the damaged item.

Kyle ** helped us immediately when we walked in the store and then gave us space to look around. He then quickly helped us checkout once we had picked out what we wanted. Excited for our couch to come in!

After moving to a new house, we decided to get all new furniture. After looking at several furniture stores, we settled on Slumberland because David, our salesman, was terrific! Full of tips for decor and mindful of our budget. Got 5 rooms purchased in 2 hrs. I'm so excited to get it!

We purchased our bedroom dresser from Slumberland today and we had a great experience! We had Kyle ** as our sales associate helping us and he was fantastic! He was very personable and was very informative. We will definitely be back to the West Des Moines location to purchase future furniture pieces!

I had a great experience purchasing a new couch and loveseat with Michael. He was very helpful and he also gave me time to make decisions without feeling pressured. He was very knowledgeable about the products I was interested in.

I had a great experience shopping for a new mattress. I was allowed to look without feeling pressured. All of my questions were answered in person and over the phone. I ended the day with a new mattress! Great customer service!

Today I worked with Erin at the Slumberland in Sioux Falls, SD. She was very professional and friendly, let me browse at my leisure but checked up on me every few minutes. She was thorough explaining everything to me about delivery, financing and the protection plans. It was quick and easy and I'd definitely go see her again for any furniture needs in the future.

Our salesman Kyle helped us out even when we showed up 15 minutes before close. We knew what furniture set we liked and we were glad to see it was still on sale. Kyle told us about the manufacturer and showed us the quality of the unit. On top of all that he gave us enough time to look at bed sets and we found one. He quickly narrowed down the beds to our price range. Gave us plenty of time to find the right one. Great service.

Another pleasant experience at Slumberland. Our salesperson was helpful and friendly. She assisted us with all of our questions and making our special order. We appreciated her showing what the chairs would look like on the computer. She even helped us pick the perfect fabric.

Kyle did an excellent job. No pressure to buy and we felt like we had plenty of time to walk around the store and get questions answered. I feel like we made the tight purchase and it was also nice to buy on the friends and family discount day.

Walked in knowing what I was looking for and within half hour had two recliners and a loveseat on order! Financing was easy and Derrick gave awesome customer service! Thank you Slumberland.

We had a good experience after having visited many stores. There was a lot of variety and prices seemed good. Salesperson was knowledgeable, patient, and not pushy to get sale. Felt like we had all the time we needed to make an informed purchase.

My fiancé and I came in to Slumberland to look at bedroom furniture. After circling the store we came back to our favorite set, Kyle ** came over and answered our questions, helped us understand how this set compared to others and showed that he was very knowledgeable about it. He then admitted it was the set he and his wife had. We ended up buying it. It was a great experience. Thanks Kyle!

Kyle H. was very helpful! We were searching for numerous pieces of furniture for our new home and he made our search/buying experience enjoyable and easy. Highly recommend Slumberland and working with Kyle!

Had an amazing experience at the west side location. It was my second time going in because of buying a new mattress a couple months ago but having back problems. Bob our sales guy both times was patient, friendly and very nice for both experiences. Ended up getting a firmer mattress and I feel that it will be better in the end. Thanks.

We had the pleasure of working with Kyle and he is awesome! We found a sectional that we fell in love with and he was very helpful, honest, and knowledgeable! We will certainly be coming back for more stuff and for his service!!

I purchased an oversized recliner from the Slumberland in Mason City, IA several years ago. Less than a year later the recliner didn’t work. It was catching on the filling and completely shredded the inside. They reordered another for me, that took another six weeks, as did the first. The second one came and in two weeks they called and said not to use the reclining buttons as a couple of stores had fires started by overheating. Again I waited to get the new buttons. Now, it has stopped reclining again. It is a couple years older and they said the warranty is only a year. After spending over $850 on a chair, you’d think they would stand behind it. So, I’m trashing this piece of crap, buying a new chair elsewhere as well as a new bedroom set and mattress!

Very deceptive business practices at the Roseville, MN store. I purchased a "hot buy" mattress and was told to have the warranty I had to purchase their mattress protector. I figured I was going to buy one anyways so I purchased it. Once I got home I realized the mattress cover was plastic like and crinkled as you lay on it. I went back to the store the next day and the sales person acted like he had never seen me before. Said they do not take exchanges or give money back on mattress covers. I asked to speak to the manager who was feet in front of me and he turned and went into the back of the store and never came back out to speak to me. Buyer beware!!!! I will never purchase from a Slumberland again.

We purchased a La-Z-Boy loveseat. First we had to reorder because the first one we received was left unstuffed in one seat. On the second loveseat we received, the cable that lift the footrest broke after 4 months. We called customer service, they required three verification photos before considering service. We had purchased the extended warranty and after they agreed to repair the cable, we were told we would have to wait 2-3 weeks for the part. After that we have to contact the store to arrange and get on a schedule for a repairman. The part is a very small item and could be 2nd day mailed in a small envelope. Very unhappy with service!!!!

DO NOT BUY FROM SLUMBERLAND BEFORE READING! I have explained the details of my experience in the paragraph below but for the benefit of those who do not completely read reviews I wanted to start with bringing your attention to customer rating discrepancies I found Slumberland's website. Like most, prior to making purchases I check review ratings. The star rating on Slumberland's website for the Wake sectional I was planning to purchase had a 4.3 star rating with 4 reviews noted. Doing the math 4 reviews/4.3 stars I did not take the time to open the review summary page.

My wife and I went in to local store on Sunday afternoon to buy a mattress. One salesperson was helping another customer. The another didn't even act like they saw us. The one helping the other person asked what we were looking for and told us where the mattresses that we could lay on them and find what we were looking for. After what seemed like forever she returned didn't really spend much time asking us what our sleeping needs were. Long story short bought the wrong mattress. My wife just couldn't sleep on it after two nights. Called the store but since we didn't buy the protector which really wasn't explained to us very well. They got what they wanted our money. I won't buy here again. Poor service!

We've bought 3 or 4 items over the years there, two special orders and two on-floor items. The salespeople are always professional, knowledgeable, and not at all pushy. The products are high-quality and last a long time, and the fabric choices on upholstered pieces are vast. Prices not always the lowest, but - you get what you pay for, and they do have good sales.