Rooms to Go Reviews

One star is too much to give to this company. We recently bought a bedroom set. Since we were coming from another city three hours away, we were told by Rooms to Go warehouse manager, delivery window will be between 2pm to 6pm on a Saturday which fit us perfectly. Well delivery drivers showed around 10 am where the apartment complex were just opening. We were miles away on the road trying to make it there, they changed the delivery time without consulting US the customer, the ones paying for the furniture and their outrageous delivery fee... We called them to receive just an slap on our face saying they will come back within 48 hours, leaving us paying for a hotel to spend the night. They think their time is more valuable than our time. We have to sit and wait the whole day for them to show up with the delivery but they can't adjust their time to accommodate us the customers... BAD company to do business with.

A month ago I ordered a dining table and it was delivered on 02/23/2017. Rooms to Go delivered only part of the table. It was missing the hardware to put it together, as well as a support bar that connects to two table legs. The delivery guys told me to call R2G customer service, which I did, to have the parts delivered the next time they were in the area (every Wednesday and Thursday). They said it would be quicker than returning the table for a replacement. HA HA!!!

My fiance and I purchased a Dining room table from there 2 weeks ago! Yesterday was our delivery day. The driver called me 30 min before he was supposed to arrive and said that he would be at our house in 30 min. He called at 1:51 pm. I asked the driver could he make it an hr he said "no. I could leave your furniture outside your house." I told him no and called my sister who was waiting at our home for them to come. I called her on 3-way with him on the phone letting him hear my sister say she's still at the house waiting. My fiance and I were at work but my sister who is of age was waiting for them to arrive! I received a call at 2:13 that we would have to reschedule our delivery but they never even came to our house to deliver our table!

We placed our order for an entire bedroom suite on March 13, 2017 and had to wait 10 days for delivery, which was yesterday, March 23, 2017. After bed was assembled, or so we thought, when getting ready for bed... we first noticed that the footboard was not attached to frame. After removing mattresses to fix, we then found that the headboard was also not attached to bed frame causing headboard to sway forward. We also found some blocks sitting on the floor in the middle of the frame not attached to anything. Since the bed frame had collapsed, we had to spend the night on the floor.

RTG sold me two recliners and said they were leather on the seating surfaces and even sold me the extended warranty. Not even a year later and it's cracking and peeling. Not only did they deny the claim, they didn't even get back to me. I had to call them a month after the repairman came out and took pictures. Now the claim is denied based on the fact IT'S NOT EVEN LEATHER! Customer service said it's the floor manager's problem that the salesperson lied. Allen from Port Richey said it's customer service's problem and I should call back CS. He even said there was nothing he could do about the salesman lying because he's already been fired.

I had a delivery today between 11-3. No one not only showed up but when I called at 3 to see if someone was coming they called dispatch and said someone would call me back. No one called back. Called again at 4 said same thing. It's 5 now. No one has not only not showed up but hasn't called at this point. If they do come I will not accept delivery. I have wasted my whole day and a day off from work with no pay waiting for a delivery that never came.

I purchased my sectional in March 2015. November 2016 we noticed that a few of the inseams from the cushions were coming undone. I immediately called Rooms to Go and they informed me that I was out of their 1 year warranty - but no problem as I had purchased the extended warranty. HA, what a joke - ripoff - SCAM! The extended warranty dept did send someone to my home to evaluate the sectional. I was then told a few days later that my claim would be denied as this was from "wear & tear" and that it was a "rip/tear". What??? How could I "rip" or "tear" my furniture when it's coming undone from the seam/stitches? I have purchased furniture from other companies before and have never had an issue.

The Loft metal bunk beds squeak horribly every time my son moves. When I contacted customer service it was a joke. A technician came out and said it's metal so it will squeak. I called back and the customer service rep said they will send someone out for a second opinion.

My wife and I went to Value City Furniture first to look at beds. We got a great deal but wanted to try Rooms to Go which was 75 yards away. When we walked in there was a salesperson who asked if he could help us. We told him why we were there and he showed us 1 bed. At this time another woman came up and the salesperson ask if he could help her, she said "I'll wait" he turned to us and said "Feel free to browse around " and then went to help the lady. Not once checked back on us and the other sales reps came to check on us. They were playing on their phones and chatting with each other. My wife and I left the store and went back to Value City Furniture and spent $2116 on a king size suite. I will never go to Rooms to Go again.

Have to be at work at 2 so salesman said ok no problem. Well got the call for delivery 11 to 3, had to cancelled for different day again. Told time 11 to 3. Now if I want the chair I have to call work. The too late because this will be second wrong delivery time. Will Never buy anything from this company again.

We purchased a sofa from this company about 1 year ago. We have no children, only 2 normal weight people in the household, no animals on the furniture. I simply point that out to state that the sofa was not mistreated in any way. Within a couple months, strands on the cushions began to break. A rip formed where one strand broke at about 1 year. At 1 year + 2 month the boards that support the seat broke and fell out. We flipped it over to take a look and can now see that very weak, soft wood was used and it was cut the wrong length so that a nail was thinly supporting the frame in one spot. The sofa that we have had for a year now looks older and shabbier than the one we replaced that was over 10 years old. The sofa was not inexpensive. We thought we were paying more to get a better product and feel incredibly misled by this company. We always check reviews, but somehow this one got by us. Be warned.

Although I have no problems with the merchandise that was delivered, the drivers were very unprofessional. Prior to the delivery I made sure to close off access to my bedroom and bathroom. Once the drivers arrived I wanted to be helpful by holding the front door open as they carried up my furniture. Well, while I was downstairs at the front door keeping watch of the other furniture that was left unattended in the driveway one of the drivers entered my bedroom went to my bathroom relieved himself and left the evidence in the toilet for me to discover hours later.

We spent close to 6k on new furniture for our new home from Rooms To Go. I must say the quality of their furniture is poor. As soon as they set up the dresser, a deep scratch appear. The couch did not fit, they refused to take it back. Order pillow they change the ottoman option. Wrong pillow delivered after they charge me replacement of $66. Movers damage my front door, no call backs or reply from claims dept over two months later. Customer service is terrible! Never again would I purchase furn. from them again.

I bought a sofa 13 months ago and the fabric pills all the time. Before I bought the sofa I asked the sales rep how the fabric wore and if customers had a problem with the sofa. The sales rep said no. I bought a extended warranty and it only covers stains. The fabric looks very worn for a couch being a little over a year old. I'm still paying on a sofa that I will have to replace very soon. The person they sent to inspect the couch said to take a clothes shaver to my couch. I explained to him that it pills every time someone sits on it. He said there was nothing he could do about it.

My wife and I decided to buy new furniture. We are middle age and never had new furniture. We went to rooms to go also Ashley. We bought a couch, loveseat, recliner, lamp, end table. That being said we got it delivered. I soon noticed that the recliner wobbles side to side when you sit in it. So I had it 2 days thought I will call, see if I can get my money back or exchange. They said "we need to send a tech to look at it". Great. He came, told us it is basically just for looks not for sitting in. Wow are you for real. In conclusion I got screwed by these people but you can still run. A chair not for sitting in. I hope my next car is not just for the yard and can't be driven.

Beware once they got your money they don't know you. I bought sofa from them and when it deliver it was beige but not the same beige I saw at the store. When I call them they refused to change it and they said no changes or anything. Other thing I bought protection plan which is lie. When my sofa get stain they refuse to clean it while on the plan said they should and if it did not come off they have to replace it and they deny that. On top of all that the furniture material is very cheap and bad and can stain even when touch by clean hands. I regret buying from them and don't want you to feel the same. Please stay away. One star is too much for them.

A year and a half ago I bought some furniture from Rooms To Go when I purchased my new home. I had to return every piece of furniture when they came to deliver it because there was glass broke and they didn't have the right legs for loveseat and the couch had a rip in it. I had to return the couch three times because of rips and other problems with each couch. I've only had the furniture for year and a half and the couch is just falling apart. I will never purchase another piece of furniture from Rooms To Go again. If I can give it a no star I would. And the tables that came with it are crap. The wood that it is made out of is horrible. If you want to waste your money shop at Rooms To Go. I flushed almost $1500 down the toilet. Don't make the same mistake I did.

Purchased a leather recliner and sofa and both pieces the dye color on the leather has worn off after 2 years. I contacted Rooms to Go and I was told warranty was for 1 year only and they would do nothing for me. I had a furniture dye company give me an estimate of about $150.00 to redye both pieces. Recontacted Rooms and they said sorry nothing can be done by them to satisfy a customer after spending over $2000.00 for what I now consider junk. I will have it redyed and get rid of it asap for I don't want their crap in my house. They have a very poor attitude and I urge anyone that reads this do not deal with Rooms to Go.

I am stuck with some very expensive crappy so-called leather furniture. I have had this furniture for around 5 years - the last 3 years it has had very minimal use but has been conditioned with the stuff they provide you and it was treated when we bought it. It recently - all of a sudden- started picking off and looks horrible. It is advertised as "Top grain leather wherever the body touches"... This isn't leather! It's cheap plastic or vinyl or something that has started to fall apart and get on our clothes if we sit on it. It's embarrassing and unacceptable for furniture that cost this much. I bought the couch, loveseat and recliner. All 3 pieces are doing this. I would like to rate them "no stars" as upset as we are.

My experience with Rooms to Go has been everything BUT pleasant. The day of the first delivery the items were damaged and when I say damaged that may be an understatement. The items were cracked and dented and the delivery told me that this would be expected since the items are being shipped from Vietnam! I did not receive all of the items I purchased that day because I would have to wait ANOTHER 2 weeks to receive new items that were not damaged. I specially set up a date that I would be available!

We purchased bedroom furniture for my daughter at the same time as we purchased living room. (2 different accounts) We wanted it delivered on the same day and even changed the style of my daughter's to accommodate delivery date. We waited 3 weeks and only living room furniture arrived. We called Rooms To Go (customer service people are RUDE). Llong story short they had it for old delivery date which was day before Christmas. When they came to put together her bedroom set, we had ordered all black and one piece was white. So we had to stay home and meet delivery people for a 3rd time. No compensation for our time was offered.

Granted I purchased this sectional sofa about 8 yrs ago, but was told over and over by sales person it was leather. About 3 years ago the "leather" began to flake off. Maybe I was naive, but I would never step foot in Rooms to Go ever again! See attached photos.

We had a very bad experience with Rooms to Go store at the Norcross, Georgia location from the salesman to the delivery manager. We purchased a furniture from this location and was told that our items will be delivered two days later without giving any actual time. Also, we were told that they will call us a day before delivering, and which they did, but still they were not able to give us any specific time.

I ordered several pieces of furniture from Rooms to Go. Ordering was super easy (because I left the showroom and did it myself online because the salesman was doing everything he could to not be honest about the actual price of things). The delivery time was quick-ish (about a week) which was totally understandable. HOWEVER, when the furniture was delivered, they were missing a piece to put my dining table together. The delivery guys were super cool and professional and fast and everything I would want from a delivery team. They informed me that the delivery center forgot to add the bracket for my table so they were unable to put this together. I was then informed that it would be "hopefully a week, maybe more" to receive this piece. I paid $250 for delivery for this table along with the rest of the furniture, took off from work to be home in their 4 hour window delivery time, and then was told "whoops" basically.

I was told by the sales representative that sold me my mattress that the old one will be take away when the new one was delivered. When the mattress was delivered, the driver told me "I can't take your old mattress away because I don't have room on my truck." I called and complained about and the representative I spoke with said "it is up to the driver to take your old mattress. He is not obligated to do so." How can the showroom tell you they will remove the old when the delivery people are not required to do so. This is bad customer service and bad business.

Purchased a mattress from Rooms to Go. The one on display did not feel like the one we received. We were told to try it for a month to break it in. I could NOT sleep on it, it was rock hard and I have back problems. The contract reads FULL refund within 48 hours of purchase. The business office wanted to add charges for a return. They stated the contract was not meant for sales. Hence, calling regional support service. Big mistake. I found out they could care less that I have a bad back and this mattress is useless to me. She laughed. And she continued to laugh as I told her how disappointed I was with her services and planned to discuss on Facebook. I was still talking nicely as she hung up on me??? Wellington Florida. Just told by my husband that I could get in trouble by mentioning anyone's name. So, I get bullied and have to accept it. I will never go back to Rooms to Go. The End.

Sofa frame gave out after BARELY being used. Customer service won't do anything because I am out of warranty. I understand I am out of warranty but this is a safety concern, it was barely used. I believe it came malfunctioned from factory. While it was still in warranty we noticed it was not leveled, a technician came out, did not inspect, just sent a replacement leg, now I see the problem was much more than leveling, and replacing the leg. Rooms to Go will not do anything about it! Since there was a reported problem during warranty, and the technician that visited us was not able to properly access the root of the problem, the person did not turn the sofa, inspect the frame, sit on it, or anything, simply looked at it and put in an order for a new leg. There has to be something a company like Rooms to Go can do.

One year of useless warranty, I called to have my leather couch fading color fix and told me that is not covered by warranty and prior to this, I'm waiting for hours for the technician but it end up not able to meet me due to can't locate my address but earlier I was talking to the technician and carefully instruct him about the house location. I called the customer care and asked if he can come back but said it needs to reschedule again but, I told them this is not acceptable since I skip a half day work. They told me if I can send them a picture, so I did, and received a phone call denying my request. Well I guess they just have a very cheap leather material that would not last for a year. If you can avoid them please do so. I just had my couch for 6 months. It's on our theater room which we use just to watch movies. We barely use it. Now that I learned my lesson, "Rooms To Go no more".

This is the worst customer support I have ever encountered. I had my contractor accept delivery and I have a broken buffet table and 4 bar stools that are too short for my counter. I called a month after delivery because I was away and asked for a credit on the bar stools and was told I only have 48 hours to return. Unbelievable. Then asked for a person to come and fix the buffet drawer, that is impossible to say closed and they only can come (in my area) on Wednesdays. Why I have a store right in town. I will NEVER SHOP AT THIS PLACE AGAIN!!! The people in sales when I went to the store were not helpful (I had to buy the table and chairs and buffet I bought online) and the Customer support is less than 1 star but you don't even have an option not to put a star so I was forced to put 1 star. Don't buy there if you want decent treatment.

I bought a iComfort mattress. Worse mattress. Nothing to do with the one I was shown at the store. Also the pillow 89 dollars each. They really hard and nothing to do with the one they have at the store. Rooms to Go ripped me off $3,875. Pure garbage. Cheap quality.

Rooms to Go has the worst delivery service I have ever encountered! Don't believe the 4 hour window. They do not honor it at all! Their customer service will not help! It take two business days to even reschedule the delivery date! I would not recommend this company to anyone unless you have the entire day to wait for delivery!

Customer service at the Fort Myers store was great. Randy treated us right. He gave us space, feedback, and advice. I would definitely refer friends and family to him. I am, however, disappointed with the delivery. There's damage not only to our brand-new furniture but to our walls. We knew something was going to go wrong from the initial contact of the driver and helper. They were obviously in a hurry and as a result treated our property without care. When we heard a loud bang come from our room, we instantly knew there was going to be damage to the furniture.

Don't trust monthly payments. The product (theater seating couch) came as advertised. RTG had 0% financing for years so it seemed like a good deal to take it. Monthly payment was 87, and I paid 200. Yet, after a few months I took a look at the statement and they were charging me $37 in late fees and $2 in convenience, even with the more than double overpay. A good deal comes with strings apparently.

I was totally satisfied with the sales and support. There was a few problems with delivery but nothing I haven't experienced with other furniture. I had a loose back on a recliner. They fixed it once then replaced it. The problem came when after a year of treating the leather weekly with their conditioner the color started to lighten in one area of the couch. It was on the top of a wedge piece. No one sits or even touches this piece.

Delivery time was a terrible experience with Rooms to Go. My delivery was schedule between 8 am to 12 noon. I received a call from the driver at 7:22 am stated, "I am in front of the house." I replied and said that I thought the delivery was between 8 am until 12 noon, and I told, "I won't be able to make it until 8:30." The driver replied, "I cannot stay for that long. Please here this number. Call the dispatch center."

Worst possible non existent customer service, horrible horrible horrible. They cannot even communicate with their customers or their own people. Customer service line was on hold for 30 minutes. Their callback feature didnt work they never called me back. They texted me 3 days prior and set a delivery date which they told me day of delivery they couldnt make it as the truck was loaded backward. They hire third party employees to build and deliver the furniture. DO NOT buy from these scam artists. Worst worst worst.

I am so aggravated as I'm looking for a class action suit against RTG for "deceptive" sales practices & useless "warranty" which I bought in addition to over and above $1900+ for a couch & loveseat. Went to RTG and told my salesperson I only wanted "leather". He directed me to the set called Bristol. I purchased couch & loveseat in December, 2013 - within 6 weeks started showing "discoloration" or "staining" (cream colored). I called the sent repairman who stated "not to wear jeans or dark colors as it's the coloring transfer". **! So what do I do ask people to take their pants off to sit on furniture OR cover with sheets??? After months of demanding satisfaction I contacted our local news station (investigative reporter) and within 3 weeks couches were replaced after 6 months of frustration!

We purchased 2 Leggett & Platt adjustable beds in June 2015 from Rooms to Go. The beds have broken under normal use 3 times in the first 18 mos since we purchased them. Within 6 mos of purchase the housing on one of the beds broke. Within 13 mos of purchase the housing on the same bed broke again. Within 18 mos of purchase the housing on the other bed broke. The housing is made of cheap plastic and has a tab that breaks easily when getting in and out of the bed. We are normal sized people and don't have small children jumping on the beds or misusing them. We have lived in the same house so they have not been moved from the location they were delivered to since we purchased them. As a matter of fact, we have set the adjustments in our favorite spot and leave them there 95% of the time.

When delivering a mattress, their truck hit our mailbox, causing damage to the post and box, which is bent to the point where the door will not close. After emailing photos, my claim was denied. I contacted them again and was offered $40. My response was that amount was not adequate. They then "further" investigated the claim (without me providing any new information) and offered $50, though I was requesting $100. I was given an ultimatum to accept the $50 offer that day or my claim would be denied and cancelled.

Purchased living room set but had to wait 2 weeks to get it delivered. Customer Service called me 5 times to confirm Thursday, 10-2 delivery date/time. We'll it's 2:45 and still no furniture! I had to call Customer Service myself to find out the delivery time had been pushed back to 12-4 pm. WTF? 5 phone calls to say it would be here, but not 1 saying it would be late. I could have gone to work at least 1/2 day rather than sitting here waiting on them. It's not looking good. Don't think I'll be purchasing from Rooms to Go ever again and I won't recommend them to anyone either.

We purchased a Swivel Gliding Rocker ($777) which was delivered Aug 17, 2016 - less than 6 months ago. The "leather" on the headrest is coming off, and the seam on the right side of the seat is coming apart. I called customer service to explain what the issues were. I was told a tech would need to come out to look at it, and then it would be either repaired or replaced. I told Courney (she said she was a senior supervisor) that neither option was acceptable - I wanted credit, even store credit would be fine. She informed me that since it was still under warranty, those were my only 2 options (and of course once it's out of warranty, you're stuck...). I really don't want it replaced just to have the same issues come up again in less than 6 months. I can say for sure that we will not be purchasing anything further from RTG. Very disappointed.

Disappointed in Rooms to Go Customer Service. The cocktail table I purchased from Rooms to Go was defective with a chip in the frame and glass also had some scratches. The representative who came in to review the item agreed that it looked like a manufacturing mistake and since I had recently purchased the item they will be able to replace the item. 3 days later I got a call from their customer service that this does not looks like a manufacturing defect. I don't understand what they will call a manufacturing defect for a table that only has a stand and a glass top. Everyone be very careful when you buy anything from Rooms to Go. Never waste your money to buy their warranty. This is the 2nd time I had a bad experience with bad customer service from Rooms to Go. Luckily there is Nebraska Mart that opened in my city. I am never going to buy another furniture from Rooms to Go.

My experience in the store was great, the delivery time was not kept as promised. I was suppose to receive my furniture on the 23 of January and then was told it was loaded on the 23rd on the I-95. Truck would deliver on the 27th. Not told about the 27th. I was given 12-5 pm time frame. When the furniture arrived the legs for my dining room table was not on the truck, they loaded a brown sofa with black cushions. I paid over $230.00 for delivery and to this date I have not received what I paid for.

Purchased a mattress with an adjustable base from RTG. My husband used a vacation day from work on the day of delivery. The truck arrived after 7 p.m. (Rental truck, not a RTG truck). They apparently contract delivery drivers. Two young guys knocked on the door and said.. "We have bad news for you!" I thought they were joking. They then said that "The truck got wet (due to it had rained earlier that day), and your bed may have gotten wet." I said to them... "Isn't everything wrapped in plastic and boxed?" They told me that since it's an adjustable base, they would not trust it. They didn't even pull it out of the truck! They got back into their truck and drove away. My husband and I were sort of dumbfounded. Of course our old bed was totally disassembled, because we had to accommodate for the adjustable base, so we had no bed to sleep in that night.

I purchased a canopy bed, dresser, and two nightstands. Delivery = 1 man smoking right at my front door, left yard with trash still there, furniture has scratches, had to supply workers with step ladders to put my bed together. Dresser and nightstands still had tags left on them. My dresser has screws falling out of it. The workers left so fast I never had the chance to look over the bed. When I did that's whenever I found all these scratches. Called and set up an appointment to get replacement pieces. There was supposed to be here between 3 and 7. Got a phone call saying it would be more towards 8. 8 came and went, 9 came and went 10 came and went. We put mattress back together and went to bed.

I am very disappointed with RTG. I have spent a great amount of money for their furniture and they do not stand behind their products or appreciate their customers. I bought a dining room set and within a month, the screws fell out of the chairs. When the guy came out to fix them he said that they may fall out again (which they did) and I would have to buy larger screws. Now I can feel the screws poke through when I am sitting in the chairs. I also got leather furniture that recline and the screws fell out of them too. When I called customer service to see if they could sent someone out to fix the couch, they said that it is past a year and there is nothing they can do. They can stop making cheap furniture!

My in-store experience was nothing compared to the delivery and customer care service I experienced today. I received my 1st portion of my furniture a week ago which the delivery time from 8:00 am - 12:00 pm. Unfortunately, the customer care rep called to advise that the delivery time could be from 2:00 pm - 6:00 pm. As for today, I was totally disappointed! The furniture came, but the driver/delivery guy refused to put the TV console together. He said that is not what he was paid to do and he was not getting paid for overtime. As he continued bringing in the other furniture, I contacted customer care, and they were able to get through to a dispatcher who advised the driver/delivery guy to assemble the TV console.

I went into my local store to purchase a couch for my niece because she lost the same couch in the Great Flood in Louisiana. She is still currently making payments on her couch so for a Christmas present I went and purchased the same couch for cash. I was forced to pick a delivery date in the store which I did. First delivery date no one EVER called me and when I stopped my day to call them they made up some lie about not having the correct number to call and they said they "tried" to deliver it but no one was home which was a lie because someone was home all day.

Yesterday I went to Rooms To Go as my husband and I just moved from Michigan to North Carolina. We purchased a 3 bedroom home and all we have with us is what would fit in van. So we are looking to purchase a lot of furniture. As we entered to store we're greeted by a salesperson. She asked what we were looking for. We replied dining room set. She well "Did you look online?" Said "They are placed all over store. Just look." And walked away. Why I stayed is beyond me so we looked. Didn't find what I was looking for. Saw a sale flyer, looked at it, asked another employee where this was. He said "We don't have it on floor. Just buy it, take it home and if you don't like it bring it back." Seriously... So today we will be going to a store whose employees will be happy to help and I will NEVER go to Rooms to Go again...

I purchased a bedroom set, with two nightstands, and the tall dresser. I came to the store 24 hours later to cancel my order which I had paid cash money for and the manager in the office with an attitude said that they cannot give me cash money for it, that I will receive a check via the mail. I got upset because that was not inform to me when I purchased the bedroom set. I paid almost $1,800 and now my fear is I don't receive my check. I don't recommend no one to purchase at Rooms to Go. Their customer service is horrible and their furniture is overpriced. What a horrible experience!

Horrible experience with customer service. Delivery arrived 2 hours late and they could not deliver because it was raining. Then it went back to warehouse and scanned back into inventory. Now they have no sofa for me because it was sold to someone else, even though I had one on the truck for them to deliver. On top of that, no one at that store or customer service calls me back, not even the sales rep who said she would research and call me. They all avoid me. I wish I would have read reviews online and if I were not in another state from my condo would get a refund and go to Ashley Furniture. Horrible experience!

I purchased a sofa and chair from Rooms to Go in April 20, 2015, supposedly American made. They were both leather. By Dec 2015, the finish started coming off the sofa. I took a picture of it and went back to the store where I purchased it. The first gentleman I spoke with assured we Rooms to Go would replace the sofa since it appeared to be defective. We went back to the office where the lady was whom I purchased the set from. She assured me they would take care of it.

From the time we made our first purchase with Rooms To Go our service has been terrible, specifically with their billing and customer service. Well, it's now moved to the store level. A few months ago, we purchased a simple $199 beige rug and a bench. The salesman entered the order for a gray rug that cost twice as much. We caught the error, and he apologized and said that we would receive the correct rug and correct the cost, and that we had to go to the store to make things right. We have since received the correct rug but are still being charged the incorrect cost.

I bought these two accent chairs on Feb 2016. I love the look of the chair. Nobody is allowed to seat there because is for decoration purposes and because is fabric we use or sectional black leather sofa. Well I placed the chair in my formal living room, like I said nobody sits there ever. During Christmas time, December 3 I was moving the chair to put my Christmas tree. My daughter Sat on one of the chairs and broke. She weighs 100 pounds. My husband turned the chair over, removed the fabric to discover that one of the wood used as a frame base, was a very cheap kind of wood and broke because had knots. It's sad to know the furniture industry is full of scammers. They should be ashamed. Luckily, my husband had a good quality piece of wood and in less than 30 min he was able to replace to wood. We will have to do the same to the other chair before we have another accident. Shame on you Rooms to GO down.

Arrived 1.5 hours after my suggested delivery window. More than half my order damaged. I had to call to ensure an exchange, and no one seemed to care. I have spent a total of 3 hours on the phone or in a chat window trying to get non-damaged furniture delivered to my house, and I'm still not sure that it's going to happen. I ordered a sectional couch, fabric protection, and a 5 piece bedroom set in mid-December. It was scheduled between 2 pm-6 pm on December 23rd to be delivered. At 5:56 pm on the 23rd, I hadn't heard anything about delivery so I called the customer service line who said that they couldn't help me with the time, but that the dispatch center would call me back. After 6 pm, I received a call from dispatch that my new window would be from 6 pm-9 pm instead and that they couldn't give me an exact time for when the driver would arrive.

I am writing this review to warn others of what I was warned about. I did not heed the warning that the furniture at Rooms To Go was cheap Chinese product that would not last. I took the gamble because the price was good, but within a few weeks the sofa I bought started falling apart. I called Rooms To Go to get warranty service, but they would not come and look at the sofa for several weeks. I had company coming so had to put it back together myself with some screws. A couple of months later more of the sofa came apart, and more screws put it back together again. The sofa is constructed of soft lumber and staples. No one in this house is especially heavy, and the sofa was not abused in any way.

I order a two (2) piece love seat and sofa set, on the day of purchase only the love seat was in stock. I was scheduled to be delivered on Dec. 20, 2016 and the out of stock sofa was to be delivered three (3) days later. One the first delivery everything was as I expected the delivery to be, the two (2) delivery men removed the wrapping just inside the door of my home. They proceeded by inquiring if it is placed where I wanted it and then walked me through the functions and features of the love seat. By the way the two items purchased are electronically interactive.

I went to Rooms to Go in November thinking how early I was starting Christmas shopping to take the stress out of it. I bought a big oversized bean bag chair for my daughter for $199 plus tax. They said it would be in the beginning of December for me to pick up. Well, with work, kids and life going on, I didn't think about how I've never gotten a call about it being ready to pick up so I called today, Dec. 21, to see if I can come get it. They say "Oh, it won't be here until December 27th."

I purchased a bed with RTG on December 10th with a delivery date of December 17th; mind you I spent over $2,000 on this purchase. I was advised that I would receive a call the day prior to the scheduled delivery with my delivery time frame. I never received that call. Mind you I’m in the process of moving from one place to another so by the time I had settled down for the day and realized that I never received a call from RTG the customer service department was closed and I had no choice but to deal with an automatic system which advised me that my delivery time would be between 7am – 11am, which wouldn’t work for my schedule considering I actually signed my lease on my new place that day and wouldn’t have access until after doing so.

Couch. Chase Chair, Dining table and chairs. Purchase was in 2006. Salesperson was very professional and friendly. I was allowed to browse and take time to decide and my choices. I place a 90 day purchase, had the garment protected done on the future and was given 2 bottles to take home. After about 2 months of payments I had paid in full and my furniture was delivered as promised properly wrap for my later moving date. It was a great experience.

Purchased a leather living room set (sofa, love seat, chair) December 2015, color is a seafoam blue. The color began coming off the corners of the sofa and love seat and along the trim on the chair, back in May. It took me until December to contact Rooms to Go about the problem. They sent a technician out to look at furniture. When technician came out he told us, had never seen a problem like this, but it definitely had to do with the way the leather was sealed. Obviously not sealed properly, which is why the color is coming off.

Purchase 1754.93 in furniture on November 25, 2016 to be delivered December 10, 2016 between 1-5. Delivery showed up at the home at 11:15 am unannounced, therefore because I was given a delivery time window for 1-5 they contacted a relative who contacted me that RTG was in my driveway. I advised them that I was not home and was told on December 8, 2016 that my scheduled delivery was between 1-5. The next call I received was at 4:15 saying the truck has broken down and that my furniture would still be delivered, they never showed up nor did I receive a call. On December 11 I attempted to contact the store in Lithonia Georgia and spoke with Barbara.

We purchased a love seat from Rooms To Go, we had it for a little over three years and the material is ripping badly I even had the love seat treated. I called customer service and the person I spoke to didn't even care. We don't own any pets so I can't even blame it on a pet. My sofa is has patches all over. It was made cheaply!!! Photos will show the facts.

We had purchased a couch from them about 2 years ago but unfortunately one area of the couch has leather peeling from the back rest. We opted to have the couch changed to another one we picked out at the store. Long story short, we were scheduled to take delivery on Dec 10, 2016. Unfortunately due to the circumstances we opted to have the delivery date changed to Monday the 12th. I spoke to the representative on the phone and requested for a change of date delivery.

I financed furniture on the November 26, 2016. Order number **. I received the furniture yesterday. The delivery was 2 hours late to what text I received and what the shipping rep stated "they would be there at 1pm." Yesterday was my girlfriend's only day off and I decided to take a half day off of work to accept the furniture delivery. My girlfriend had to leave to take kids to doctor at 1:30, so she left for that, while I waited for the guys to show up. I called the shipping center at 1:33 pm to see where the truck could be at and how long it would take them. She stated, "That they had one more delivery and are in the area and should be there soon." I waited and waited till 2:27 pm when they finally pulled in my driveway and started to unload the items.

I was worried after reading all the horror stories on here and wished that I had done more research prior to purchase but so far my experience has been good. I felt some pressure in the store to add the fabric protection that I felt was unnecessary. The delivery went smoothly. I was given a 12-4 window and called at 3:30. The clerk that assisted me was friendly and, at my insistence, contacted the delivery driver. I was informed that I was next and, indeed, a moment after I hung up the driver called telling me they would arrive in 30 minutes. They were only 10 minutes after 4 in arriving. They were not particularly friendly until I engaged them in conversation about the ongoing SEC football game. They unwrapped and placed my two new loveseats and recliner without incident. I will attempt to update this review after I have used the furniture for several months.

The entire process was absolutely terrible! We bought a 7 piece bedroom set and paid for the expedited shipping. When the delivery guys showed up, they literally were tossing all the boxes out of the truck and on to the driveway. When carrying the furniture upstairs, they scratched the walls severely. After setting up the furniture I noticed the dresser was broken. I asked the delivery guy how to get it replaced and he stated "call the 800 number, not my problem." So now I have a broken dresser currently sitting in my bedroom until a new one can be delivered. After being put on hold for approx 30 min. I finally talked to someone who said they could deliver a new one in a week. Well, the week came and went without hearing from anyone from Rooms to Go. My wife and I both called on several different occasions to get this matter resolved. Each time we do talk to someone they say the item can't be shipped for another week..

I wish I could leave a zero star for this poorly made furniture company. Paid CASH for a couch and love seat only to have the love seat literally break apart. Called company to have someone come and look at the broken love seat and all he said was that "It may be fixable." I was never given any more information until two delivery guys showed up at my house approximately ONE MONTH LATER. I asked about a replacement and was told that their invoice only stated, "PICK UP!"

I wish I could give zero star... I have purchased a bedroom set a few months ago. They were supposed to deliver my furniture between 8 am-2 pm. 5 minutes before 2, I called to see where my delivery is, and they just told me, they are running late and the new delivery schedule would be 2-5. I was pissed as hell, those freaking people couldn't call to let me know. 6 months later the same thing happened, the scheduled delivery is 1-5. Of course, no one showed up before 5, so I had to call again. They told me, the driver is running late and they will deliver my furniture between 5-7. I will never buy anything from RTG. I never had this bad experience with City Furniture... I would not recommend RTG for anyone.

Friday 11/18/16 Along with placing my order online, I also applied for a credit card with rooms to go. My order was supposed to be shipped to the address provided online, however I had gotten a voicemail from the corporate office stating that it was postponed due to a verification process. Okay no worries. I called the customer service line to see if there was any way to resolve the issue through them. The first time I had called, I got a very rude sales rep, but she did state that my order would be delivered by Monday. I wasn't sure if she had done this because the phone call was so brief and rude. I called back again to get another representative. Once again this rep assured me that my furniture would be at the address listed on my account on monday. So I travel 2/3 hours away to go to the address to retrieve my furniture.

I can't tell you how many times I was told they had something in stock, and didn't, that my rug would be delivered, and wasn't, that it would be delivered on a certain date, and wasn't, and once delivered, was damaged, and nothing done about it. NEVER EVER buy ANYTHING from them. You will regret it for the rest of your life!!! There is NO follow up, NO follow through. No one there cares. Told I would get phone calls back, never did. Told MANY different stories every single day. Couldn't get a straight answer. CRAZY!!! Don't use them unless you want a big headache!!!

My experience with RTG has been horrible. Every piece of furniture purchased had been defective and trying to get a replacement a nightmare. Also purchased a mattress which has been replaced 4 times and every time if I upgrade because they recommend a better mattress they charge me $89.00. The advice I can give future RTG furniture is DO NOT PURCHASE ANYTHING FROM RTG. Unless we hit them where it hurts (in the pocket) they will not change.

Where do I begin. We order for furniture a child's bedroom suite from the Richmond va store. This was fine but when it came time for the delivery which could only be in a Friday for our area, this is when they screw up everything. They got there in the morning like they said they would. My husband was there to meet the delivery guy and what would you know they did not have the whole bed in the truck, so the bed could not be put together. Both dressers had nicks in them so they needed to be returned. So we called customer service, which was horrible. They just kept saying what they would say out of a script. I asked them to have someone come in Saturday, which the first representative I spoke to acted like they could do this. Well when I actually spoke to a supervisor they could not. It had to be another Friday. I tried my best to get someone there in Saturday.

I purchased some (what I thought were leather) bar stools from Rooms-To-Go over a year ago. I noticed that the one that I occasionally use is peeling. When I called to see what could be done about this I was told by Rosie at corporate headquarters that I should look in the yellow pages or google a furniture repair business to come out and repair my chair at my cost. Not only did I get no empathy from the associates on the phone but Rosie laughed and told me that if I was purchasing leather bar stools I would have paid $5000.00 apiece for them. I was told that what I purchased was polyester bar stools with a leather look. I would have never paid $199.00 apiece for these bar stools.

May of 2015 I buy my bedroom set. The quality is really poor. It's so sad because you believe in a name and know my mattress is in the floor. The lady in customer service knew exactly what I was taking about so it means is not the first time she received a call on this set of bed. But there nothing she could do because of the guarantee. It funny you know the quality is not good but you prefer to lose client instead of apologizing and fix the frame... my feedback to this it would be negative and if I am has I would tell my disappointment regard this quality of furniture.

I wish I had read more reviews before purchasing anything from Rooms To Go. In April of last year, I purchased the Crosby Street White Sectional and paid over $2000 for just 3 pieces. Once it was delivered, it started shedding feathers. Lots and lots of feathers. I called and complained and was told that they'd had that issue with that particular set since they got them in; this would have been nice to know while I was spending $2500 in your store, but the salesperson said nothing. I was told by customer service that I could come in and choose a different set and they would issue a store credit for me in the amount that I had already spent. They were also going to take away the furniture I had and replace it with what I ordered.

So I took off from work one day and they never showed up. The next time they came to put this bed together that cost about $1,600. They were missing a piece. So then they tell me that I have to take off work another day for them to come and put the bed together because they don't come into my area on the weekend. So I called the Corporate office and they tell me there's nothing they can do. So I told them to come and get the bed. They transfer me to the store. The manager says I can't return the item. I can only exchange it. The service is TERRIBLE! I will never order from them again.

I purchased and picked up a cocktail/coffee table from Rooms To Go. I'm a pretty handy guy. That being said...assembling the table was a nightmare! All I had to do was attach the 4 legs and walla...I'm done!! Simple right? Well 2 legs had no holes drilled for the screws. I had to drill the holes. The legs are attached with screws requiring an Allen key. Guess what...no Allen key! A piece of wood...kind of like a I-beam in a home...was not completely attached. No screw was available to attach the I-beam correctly. I left that part unattached because I didn't have the proper screw and was concerned about drilling a hole. I called Rooms to Go customer service!! All they did was take my complaint and then said "thank you for purchasing our product!! And we hope to see you soon!" I was about to purchase a bedroom set from them. Needless to say, I didn't and will NEVER shop at Rooms to Go again!

I purchased a sofa and loveseat! Couple of months that I had them the cushions started to sink in. I called them to report and after I made a report weeks later they just came to leave me new cushions. I called again before I paid them off to come check because I believe that the frame is broken. Someone came out to check on it, took pics. Never did they call me on it so today I called. They said it was a home damage. I told her "you mean to tell me my 4 yr old broke it because he's the only one in the house!" They can't do nothing about it. I don't recommend anyone to buy from Rooms to Go. They suck! So since I paid them off already my warranty just went to **.

I left Ashley's furniture because of bad customer service and bad warranty that they sell you and when it comes to do a claim it's not covered. Now I go to Rooms to Go to give my business and they are the same bad business. Do not recommend them as well. The furniture is cheap and customer service is no help as well!!! I had my furniture a week now and this is the second delivery that came destroyed!!! Bad business!!!

Do not purchase Cindy Crawford furniture from Rooms to Go. They sell it as 100% leather but they are not. They should say 100% pleather (plastic plus leather) because that is the truth. The cushions on the sofa where it is not leather have started to peel like paper. You call customer service and they will tell you that this furniture has been having this issue. They offer you a prorated rate for your furniture which is about one-tenth of what you spent. Then they tell you you have 30 days or it goes down. They also expect you to give them the entire set that you purchased or no deal.

I paid 500 dollars for a good quality mattress and they sent me another one. I called customer service telling them what happened. They said "no, it's because the mattress new you getting these low back pains. Wait till you adapt to it!" Here I am one month later waking up daily with low back pains!!!! Save your money and go somewhere else.

We ordered furniture for three rooms in our home from Rooms to Go. The price range was in the thousands. They explain what items would be on back order and we all agreed. When the furniture was delivered to the home, we noticed the headboard was cracked, the dresser was not the one we selected and all the knobs on the dresser were facing backwards, the mirror was placed the closet because it did not go with what they delivered and the cushion that goes under the rug ordered was too long.

We bought our sectional sofa on 12/31/2012. We loved the comfort and style. The RAF incliner chaise did not work with our sunken den as it would not recline with the railing around the den. Rooms to Go did offer a replacement standard electric recliner to replace the chaise if we paid shipping. We were pleased to say the least and it functioned perfectly. Then about 6 months ago we noticed some cracks on the replacement chaise. The leather covering began peeling off in numerous places. It has not occurred on the rest of the couch. We called the store and were told that it is not in warranty and the couch or the replacement RAF Power Recliner is no longer available.

dispatcher called my number twice and then they left. When I tried to reschedule the delivery or go pick up my furniture, I was told it was on backorder. I did not understand how that could be when they attempted delivery the day before.

One thing that people may not know is that Rooms to Go does not employ a single delivery driver. All drivers are sub contractors employed by various shady groups who will do anything to stretch the money given to them by Rooms to Go. Sure supposedly they are legal and have background checks but that's basically the subcontractors word that they are doing that. And you can tell. I didn't mean to buy a whole living room suit but I did. Found something I really liked and got a couch, entertainment center, rug, end table, coffee table, and lamps. Was scheduled for delivery the following Saturday.

Purchased a King size mattress in 2015. Within three months it had very deep indentations in it that made it very uncomfortable to sleep on. (FYI - My wife and I both weigh under 200 lbs so it's not like it should have been severely stressed). We called about the warranty and they sent out a rep, who measured and said that only one side had an indentation deep enough to return, however the other did not. So basically - the product was only half failing? Regardless he would not tell us yes or no but we waited a few weeks and finally we called to ask what the status was and only then did they say we could not return the product.

I bought a nice bed for my 9 years old son in June. In September I found out that the headboard has 3 cracks on it. Though it is not acceptable for such an expensive piece of furniture, I realize that this may happen. I chatted with one of Rooms to Go CS reps. He definitely was not the most polite gentleman. It definitely felt like it was a bother for him to deal with me. He asked me to describe the cracks. I offered to e-mail the pictures instead (as you know, a picture is worth a 1000 words!). He said that he needed a verbal description from me, not just the pictures. After going back and forth, he scheduled a service appointment for Saturday 10/15 (4 weeks from my chat). I was advised that I would receive a phone call on Friday with a 4 hour window. I never got that call.

I've been a customer of Rooms To Go for 10 years, buying several pieces and sets from them. I bought a living room set from them and was we bought the fabric protection because of the color of the set. We were told by the sales representative, if we spilled a glass of red wine, we tried to clean it and it doesn't come out, Rooms to Go would come out try to clean it and if they cannot, they would replace the set. Well, a glass of juice spilled on it, we followed the procedure and we're told by customer service that we had to pay a professional service and then maybe they would replace it. NOT WHAT WAS SOLD BY THE SALES REPRESENTATIVE. When I pointed this out I was told to read the fine print, which by the way is given after the purchase. After attempting to resolve this nicely, I'm done. Please be careful when buying from Rooms to Go at the Florida Mall. We will take our business elsewhere.

I came to Rooms to Go to purchase 2 end tables and a coffee table. After shopping around the store, my wife and I decided to purchase a sofa table and power recliner as well. Our sales rep was Serg I believe. Everything was fine and it was a pleasant experience. I ask about delivery and explained to Serg that I want everything delivered because I hated carrying stuff up the steps of our home and putting it together. He assured me that it would all be taken care of. We received our order and everything was set up and we were happy. One item was missing (sofa table) and we were told that it was on backorder and that it would be delivered to us as soon as it came in. We were fine with that.

Very few companies respond to reviews; however, RTG did so in a very timely manner. This denotes a company that cares! I will patronize RTG as my destination for further purchases. Thank you!

I must say I am very unsatisfied with the service I have been provided from Rooms to Go. From the initial purchase to the delivery, it has been a headache. I would first like to start off by saying your policy on delivery is a huge disappointment. I did not want to purchase an entire bedroom set from you guys, rather a few pieces from the same room and the delivery dates were scattered. My bed, two end tables, and lamps were delivered in September, but my tv stand could not be delivered until November. However, if I purchased the tv stand in the packaged deal then it could all be delivered in September. This is not a good business practice and will not assure returning customers.

I bought 2 lamps off the floor. When I put a light bulb in them (both) one time it worked another it didn't. I called the store they said talk to customer service. Customer service said, "We can't do anything. Talk to store." This happened 4 times. Then everyone says they can't do anything about them. Bad customer service. Will not be shopping there anymore. Too many other furniture stores!!!

I will NEVER purchase anything else from Rooms to Go! Very unprofessional staff. I purchased a dining room table and chairs online and 2 days prior to delivery (after waiting 2 weeks), I received a text stating my 4 hr delivery window time. I contacted customer service to request a call from the driver prior to delivering to ensure that someone would be in the home to receive the furniture. After being transferred to 2 separate departments and speaking to 3 different reps, I was informed that they could change the delivery date, which would be 2 more weeks from today otherwise, "we can't guarantee a call. If no one is at the residence at the time of delivery, the driver will be instructed to wait 15 mins and after that he will leave".

In the last week, Spent over ten thousand dollars, bed frame missing brackets, they sent me the wrong hardware twice... my console is cracked, a dresser that is chipped to the wood, my split adjustable base was never even delivered. A week later that my bed base is delivered they can't sync it and tell me he will not get home in time if he stays any longer and tells me to contact the manufacturer to figure out how to sync it. I paid for delivery and set up!!!

Stay away from this company guys. They will try to catch you with their finance plan with 60 months no interest strategy but won't provide the service they commit or care to... I bought $2500 worth of living room furniture from them on labor day. They couldn't deliver to me until 2 weeks later which I understand cause of busy time. When they finally arrived to my house. They just dropped off the wrong furniture which I didn't ordered. They told me they can't refund my money but instead won't able to deliver the correct one for another month. WTF is wrong with that?

Infuriated with the customer service, or lack thereof, I have received from both my local Rooms to Go store in Chattanooga, TN as well as the 800 number customer service department. I purchased a sectional sofa back in June. On delivery, both the sofa as well as my home received damage due to the fact the delivery guys refused to take the legs off the sofa, dropped it twice outside, shoved it through my door, then the foyer into the living room where while they were attempting to turn it around the right way, dropped it again, where it scratched and dug into the floor and then scooted it across the floor where the support legs additionally scratched our hardwood. We have damage to our glass storm door, door facing, latch, walls, etc.

I purchased a leather living room set, when it was delivered the sofa had a cut of about 24 inches, both edges were scrapped and bottom corner was chipped. The love sear the edges were scrapped. The delivery man was forcing me to keep the furniture I rejected and forced them to put it back in their truck. I called Customer Service and this lady was treating me like if I was the one that damaged the furniture asking a bunch of irrelevant questions.

This company has no ethic. When I bought a set of power recliner sofa, I was pushing for a 3 years leather warranty for $180 (3 pieces) and was informed that the manufacturer warranty is 90 days only. After I received the sofa set 2 months later (bought on 3 July and received on 6 Sep'16), I received a call from Rooms to Go to sell me another warranty, which is provided by manufacturer for additional 2 years covering everything (electrical parts, frames, leathers) for $375. They do have 1-year manufacturer warranty! And the leather coverage is duplicated to the warranty I bought in store.

After picking up my furniture, when open the next day, realized it is damage/broken. Call the next day (three days after receiving the furniture), they say they can fix it. I said "I paid for NEW furniture." When calling the store they said I had to speak to customer service over the phone and offered no help. I said "I did not buy the furniture on the phone or even online. It was person to person, so I want a person to help me." They finally offer to replace it. I agree to wait a month to get it, and on the day before delivery they tell me I have to miss work in order to receive my furniture or wait another month.

I bought a power recliner from Rooms to Go. When delivered it did not work. Their policy is to leave it in your home and pick it up later. What!!! It's been in my living for a week. They're coming tomorrow. Will not credit my charge til the return a is final. Why am I storing their broken product in my house for them for a whole week? Sorry, this policy is absurd. I don't need to do business with a company that makes the customer pay for their poor product testing and ridiculous policy. Went to City Furniture - all is well.

This is the second weekend wasted because my replacement mattress which is under warranty was not delivered. Last Saturday the mattress wasn't checked before leaving the warehouse and I was delivered a king. My bed is a queen. Called the following Monday to fuss and was set up for today, the 18th of September between 4 pm and 8 pm. Needless to say, didn't receive a courtesy call or anything letting me know the deal. In the end nobody showed up so now I'LL have to go into week three of waiting for the replacement. I DO NOT RECOMMEND DOING BUSINESS WITH ROOMS TO GO OF WHOSE NAME SHOULD BE "** OUR BUSINESS". I recommend going to denver mattress, the roomstore, or anybody else out there.

My wife and I spent a lot of time going from store to store looking for the right sectional. When we finally decided to buy the Cindy Crawford sectional (09/06/16) and were told by the salesman that if we were unhappy with the sectional we had 14 days to return it. After the sectional was delivered it just looked different in the house than on the storeroom floor. We called about returning it and we're told by customer service that they have a no return policy once delivered. Do not trust the salesmen at RTG. They lie to get you to buy!

Salesperson was very courteous. I wanted to buy Sofa and Chaise, but he convinced me to buy the Ottoman. After the sale before the delivery I was never able to reach him to check on the order. After the delivery I found the Ottoman was too big and made it impossible to walk around the living room. I called to return it or exchange it for a smaller Ottoman or center table. They refused either and the lady that answered was very arrogant. I am stuck with a big ** size Ottoman that I cannot use or exchange, worst of it is I don't even have a place to put it my house. The lady told me they don't have return or exchange once delivered. I am through with Rooms to Go. Be careful. Don't fall for the trick of their sales (con) associates. If you have no plan or measurement of furniture don't buy it on the spot, you will live to regret it.

I set out to buy a leather sofa and loveseat for my living room. I use this furniture on a daily basis, which is what I believe it should be use for not just something pretty to look at. I bought this set in October 2012 and not long after having it the zippers started coming unzipped from the back. So I called and they came out and said I was sitting wrong on the sofa. LOL. So now I am dealing with the leather fading, the seat cushions looking droopy and turning sideways. I called Rooms to Go and found out there is no warranty on anything except the leather peeling and cracking for the next two years. So I did a little research to see where this sofa was manufactured.

On July 4, 2014 my husband and I purchased a sofa, armless loveseat, and chaise lounge from Rooms to Go. By November of 2014, we had to have the cushions restuffed because they were so broken down. In December, we continued to have problems and emailed to no response. We have been in contact numerous times and just never hear back.

I have always loved Rooms TO Go furniture, but I am quite unhappy with the business. I ordered quite a large amount of furniture to be delivered 2 weeks ago and a piece was severely damaged, there was a yellow stain on my white dresser, and the sectional would not piece together. I was told the parts would be replaced and a technician would come to fix the sectional. I called today to check on the dates and was told they would not have done any of that unless I called them. I clarified that I had to call when my thousands of dollars of furniture was damaged to report it to have it replaced. What a terrible policy! I may never order again.

Never again will I purchase anything from them. My sales person was the BEST. Even the person that sold me a rug the next (as she was off) was good. Man after that it all went to HELL. I called the store with some concerns and was told I could not talk to the manager. Her was in a meeting. Ok BUT I called about 6 more times and never got to talk to him or them. Sad. Was looking at doing my bedroom BUT not from the chain. Too many other companies here in Dallas/ Ft. Worth area to tell with this. NEVER AGAIN.

I purchased the additional extended warranty after purchasing my living room set. I tried to use it for my "leather" coming off on one side. Their rep came out and took pictures and left. Come to find out, our claim was denied! Why? Because of cat scratches on the OPPOSITE side of the couch. My cats didn't scratch off the leather. It came off due to the material's poor quality! I even asked the sales rep if it was real leather and apparently, she lied straight to my face. Now, I've tried to cancel my warranty because I was told the cat scratches voided the warranty! So, yeah I want a refund for the rest of the time I can't use it since it's VOIDED?!

We currently bought a bedroom set from Rooms To Go by a salesperson named Sonia. This person was liar! We currently had stopped purchasing from Rooms To Go due to an issue from a current purchase. This person promised and assured that we would be very happy with our purchase. We trusted her... (BIG MISTAKE). We received our furniture today 09/07/16 and to our surprise we did not receive what we were promised. As per protocol we called customer service (Big Mistake) and then called store manager in McAllen and talked to Jason or Jerry whatever his name is, and was very incompetent and unprofessional. Stated that we would have to purchase extra for the items that we purchased and made by HIS salesperson.

RTG do not have a lot of option to choose from at the Harker Heights store, still the price range at RTG furniture do not take into account the locality median range base salary, and not only that the delivery process is a mess. I ordered (Order # **) a dining room set along with a china/Buffet, and they delivered to my house a used floor model and the buffet glasses are broken, and when I contacted Rooms to Go customer service on the phone to have a new set sent back to me, the representative stated that they cannot refund me the money but they will give me 30 days to choose a new set throughout the store, and if I cannot find something else, I will be stuck with the broken one. Ain't that something? Where are all the watch dogs when you need one? Anyway, I am right in process of talking with a lawyer to look into this matter for me, because that is not fair to me.

I purchased a Cindy Crawford Sectional from Rooms to Go in Harker Heights, Texas in May 2014. I paid over $1800 for it and the frame is already sagging and screeching. From the moment it was delivered, I never found a decent spot to sit on it. Each cushion would sag or lean forward so that I would have to brace myself. I am the only person using it and I don't weigh that much so I know it was poorly made. I feel completely ripped off. Rooms to Go should be held liable to give a refund of some sort. Who can afford to buy furniture every two years? I wonder if Cindy Crawford really know what she is putting her name on.

We're extremely unhappy with the poor craftsmanship of our just over 1-year-old set, as well as the customer service we've encountered this morning. The attached cushions on the couch are ripping away from the back and the throw pillows are unraveling at the seams. Customer service rep told us that we could find someone locally to hire to fix our sectional and that we're pretty much just out $2,000 and then hung up on me. They have failed to deliver the customer service and quality of product that was promised at the time of purchase. For such a recent purchase and the light use of this product, the amount of wear on this piece of furniture is ridiculous.

I read with concern all the negative reviews about RtoG, so I was skeptical about making any purchase from them. I could not resist the price and look of a kitchen set they had, so I bought only that, knowing that if they did a good job, I would buy other pieces for my new (empty) condo. Well, Rooms to Go was FANTASTIC -- the salesperson was excellent and followed up; my order and price were processed accurately; the furniture arrived as scheduled; the delivery guys were great (even wore the booties to keep my floors clean); and I was delighted by the quality and look of my kitchen set.

I received a preferred customer letter advising of a substantial discount with their labor day sale. Upon going to the store, today, we discovered this was not honored. How do these businesses continue to get away with advertising without follow-through?

Purchased a Regent Place sofa from Rooms to Go. The fabric is peeling on all the cushions and the sofa fabric is pulling apart at the seams with the foam exposed. The warranty is one year, which I am still in, but they consider this normal wear and tear on a sofa. The sofa is falling apart with minimal use - and customer service cannot give you information on the manufacturer to pursue a resolution. Rooms to Go has washed their hands of the situation since they are not the manufacturers, and will not honor any warranty.

We paid on our living room set and we were told the furniture would be available various dates. Now we were told only two pieces will be available tomorrow for delivery and the remaining furniture will be available Oct. 14, 2016. Wow! This is so horrible when the furniture is paid for and we are expecting guests from out of town this weekend. Horrible customer service over the phone. Our salesperson was pretty nice - Paul **. No more business with Rooms to Go and I will not recommend this place.

I bought the Sofia Vergara Paris Champagne Bedroom set for my daughter. She had it less than a week and placed an unopened bottle of Marc Jacobs Dots perfume on it and it left a ring on the nightstand. She had placed it there for only a few minutes and it never was opened. A few days later she showed me numerous scratches on her dresser from her just putting her clothes on her dresser to wear in the morning. The finish to the nightstand and dresser can be rubbed off too easily. It is cheaply made furniture. I called customer service for Rooms to Go and they sent out a tech to look at the nightstand. I was told it was customer fault that the nightstand finish was damaged. I do not believe Rooms to Go should do business this way. They do not stand behind their cheaply made furniture. I now understand why Rooms to Go does not allow customers to rate their products like Ashley Furniture does.

I was fooled to purchased a dinette set in Rooms To Go. I purchased it on late June and I got my item late July. Now, I called the store where I purchased my dinette set. They told me either the box is close or open. Rooms To Go policy is no return policy. In other words, you are stuck with that piece. The reason I wanted to return this dinette set because it is very cheap material. The metal they call it, it feels like plastic. That how cheap this metal material is. The cushion on the chair? I think after a few times to sit on it... It will look and feel like you are sitting on a cardboard chair.

Prices are higher than other stores. Paid it hoping to get good quality and good service. After I ordered my bedroom set I had agreed to wait three days after my move in date to receive my bedroom set since that's all they have available. Long story short they never delivered it!! I called the store. They said the driver attempted the delivery and that he knocked on our 3rd floor apartment which was a lie. I'm on second floor. Then they tell me they will deliver them next day. Well next day came and they say they will deliver on Saturday which is four days after! And I'm like "what"! No I'm not going to wait four days for my bedroom set! They claim they are a big store, that they offer good service that's why we pay top money for their product yet they can't handle delivering a bedroom set! Never again I would buy a thing from there!!!

My experience with this furniture store is horrible. I bought a set of sofa for $2338; this sofa did not last 2 years. The sofa was falling apart. Looks like the whole community lives in my house and sitting on the sofa. You will be amazed the low quality wood and material used to wrap up the chairs. I haven't seen such ripoff in my life. I called Rooms to Go customer service and the lady told me my insurance expires the month before I called her. She stated she will give me numbers of upholstery repair in my city so that I can pay them to fix the sofa. I was very disappointment with this store that put all the money in advertisement to rip people off. So I spent $2338 for sofa that did not last 2 years & 2 months. It will 3 years this month and I am so unhappy with myself ever buying sofa from Room to Go. The money I spent at Rooms to Go is not free money. I worked hard to get that sofa.

My wife got suckered into buying one of those awful foam mattresses. She said that the salesman said that it won't smash down like older ones plus they have a 10-year guarantee. I didn't sleep on it 3 months before I started having to brace myself up to keep from rolling off. I'd wake up feeling the foundation rails underneath. So she called them. A month later the guy shows up and proclaims that the foundation is wrong. Yeah right. They waste our time and bring in a foundation. Sure enough, nothing is fixed. We called again 3 months later. They came in after a month, took measurements and said that it's not bad enough to replace under warranty. So we call again in 6 months, now that neither of us are getting any sleep and waking up with back pain. Again, we have to wait a month for the tech to come out. He said while he was here it met all 3 points of criteria for replacement.

Delivery to Rooms to Go means bringing your furniture to your property. NOT IN YOUR HOUSE! The sales associate will tell you anything to get you to buy from them. I was told they would remove the old furniture and set up the new and I paid good money for that service. When the truck arrived the men refused to take out the old and place them on pallets I had arranged right outside the front door. I thought I was making their job as easy as possible. No small doors to go through and only 4 feet away from the living room door. They unloaded the new furniture on the front lawn, then one of them got on the phone with his girlfriend (called her honey) then the other one got in the truck and left!

We purchased a lounge suite that was aligned with silver studs. Within a few months the silver studs are rusting away. Still within the warranty period, Rooms to Go refuses to assist in repairs or replacement since we have moved to a new house 15 miles away. Apparently consumers get penalized and lose all rights when they move? This is clearly a manufacturing fault, not customer neglect or wear and tear.

Ordered a 62" TV console. First delivery was wrong color after waiting 4 hours for the delivery truck. Second delivery was the right color but damaged goods. Asked that they take back the wrong color console on both occasions and drivers said they could not do so. Tried to cancel the order but they still needed to schedule a delivery for the wrong color item. Stuck having to schedule a third trip either way. Customer service refused to give any priority to the delivery times despite this being their fault. So sorry I went to Rooms to Go.

I am EXTREMELY disappointed with RTG and its service. Primarily the sales representative **, 5800 Veterans Memorial BLVD., Metairie Louisiana, 70003, store 606 and how the entire sales transaction unfolded. I was told, and reassured (twice), that my old bedding would be taken away during the purchase of the new mattress or I would have made other arrangements had I known otherwise. Despite having told her my budget cap, she continued to show me the most expensive merchandise as soon as she found out my credit limit. Before this, she act like she understood my primary budget. I was told the day of delivery that they do not remove old bedding.

After purchasing my couch (along with the rest of my house furniture) a year and 5 months ago, my couch broke in half just over a month ago. When this initially happened, I called customer service who scheduled a technician to come out and see what he could do. After arriving and visually looking at the couch for 30 seconds he responded to me and said (verbatim), "Ugh, yeah, sorry, nothing we can do. They should have put two more legs in the center of the couch. With a couch this long there is no way four legs will do the job properly". I then explained to him my frustration that although I am 4 months out of my warranty, there is absolutely no reason a couch should break in half after 16 months. Not to mention I weigh 110 pounds and barely sit on the darn thing. He responded to me, "I completely agree with you. Let me send them pictures and let them know I cannot fix it. Someone will get back to you in 3 to 5 days."

I have seen customer satisfaction star ratings ranging from one (1) to five (5) stars. I personally think after dealing with Rooms to Go from the corporate level down to the local store here in Harker Heights, Texas the customer gratification range should begin with star dust. I truly believe using an entire star to start of a rating with Rooms To Go would be wasteful. It is hard to imagine that an organization such as Rooms To Go has been in operation for over 25 years. Sorry, I digressed. Anyway, my wife and I have purchased from Rooms To Go located in the Central TEXAS area on numerous occasions. From the start we have never experienced a smooth Pick, Purchase and Delivery transition. We have always been engulfed with minor problems that just kept escalating to larger concerns.

I had two previous poor experiences with Rooms to Go in the past. I thought I would give them one more try in July 2016. A bedroom chest/dresser arrived damaged. I asked for a partial refund and was stonewalled by customer service. I had to call the store directly and speak to the manager who agreed to refund $50 of the $219 fee. A replacement chest was not available for two weeks. So I had a broken useless chest sitting in my bedroom for 2 weeks. Finally the replacement chest arrived. Yup, this one was also broken. So guess what? Another delivery date, another day off from work, and I will probably have to fight with customer service or store to get another delivery refund.

Bought a couch and Loveseat set 4 months ago from Rooms to Go. Firstly, the delivery experience was horrid. They ran so late they showed up at 9 pm for delivery after I waited 4 weeks for my furniture. He did not want to deliver my stuff after seeing he would not be able to use his dolly, they'd have to physically lift the furniture. After 3 months the fabric on the arm and corner of the couches started to separate from the seam. The staples that held the fabric to the wood came out and the cushions in the arms all fell inside leaving only wood planks to rest our arms on. Called warranty people, they sent a tech who spent all of 10 minutes there and told me it was a manufacturer defect (his words not mine) and that someone would be in touch with me in 3 to 5 days.

I am so sorry that I did not read these reviews prior to purchasing my furniture from Rooms To Go. I was screwed from the first day. Last Friday, I left work at lunch time to go to a local R2G so that I can purchase a bed I'd seen online. I wanted to take advantage of their express delivery so the order had to be in before 2 pm. I went in, made the order and was back at work before 2 pm. However, around 2:08 pm, I happened to check my receipt and noticed that the salesman had ordered a Queen size instead of a King. I quickly called him to make the change. He replies, "Oh well, you won't be able to have the furniture delivered tomorrow since it's after 2 pm now." Even though he admitted that it was his mistake. He'd asked me what size and I told him King, but he choose Queen.

What I ordered is not what I received. I have a brown bed and dresser and a black nightstand. All items are not what I was showed when I made my purchase. Now saying they sent me the cheaper set and what I was showed is $250 more. They also stated the salesperson made a mistake even though he has been with the company for 10 years. My only options are to pay the defer, keep what I got or return it all. Not willing to accept the mistake and give me what I was told that I was buying. I will be contacting the BBB.

I went to Rooms To Go in June of 2015 for my living room furniture because they had great deals and I loved the look of the furniture. The sales woman and financing employees I dealt with were great and I was planning to return to Rooms To Go to furnish my bedroom. I decided not to when only 6 months later the reclining mechanism on one side of my love seat broke. I put the claim in before my warranty was up and the company sent a technician out to my home to evaluate the love seat.

I purchased a bed set back in May. I was very ecstatic about the decision I made. Nothing or no one could change my mind. So about 2 weeks later I got my bed set delivered and put together by delivery guys. I was very happy and satisfied. But once delivery man left I noticed a black stain on my mattress as I decided to admire it for a bit. I decided to look all the way around and boom what do you know I have damaged marks on my side panels. Moving forward so I called a couple of days later to tell cs about the damages I had being I only had the bed set for a couple of days. A week later they sent out a technician. He went ahead and looked over it and asked for a replacement. OK so that's covered.

Never again!!! I bought all of my living room and bedroom furniture from them in mid 2010 when I was 18 and starting to build credit. I made all my payments on time. The leather started peeling off my sofa in huge chunks in early 2013 despite the fact that I never spilled anything on it and treated it with leather conditioner. It was blended leather so thinking that was the problem I threw the couch out and went back only to find out they had closed my account without telling me as soon as I had paid off my furniture, which messed up my credit due to lowering my account age and available credit.

Thank you RTG for taking my complaint serious. Millie in the corporate office contacted me and allowed me to vent. She stated that she understood my frustration.

Went to buy a living room set and decided to upgrade the tables and as well as get some lamps. I was told the lamps were on sale, if I buy one I would have gotten the other one free, so I upgraded the lamps as well. When the furniture arrived lo and behold I only got end table and one lamp. The sales man (**) look to be a honest sales person. So I went back and he did not remember anything he told me. And his head store managers were just as clueless as the sales person. I felt he lied just to get a sale. And his manager said "too bad" and I left the store.

Bought an item from Rooms To Go - was not told by the salesman about pick up day. Rooms To Go DID NOT call when item arrived. I was just suppose to remember my pick up day 3 weeks later!!! When called to schedule a pick up I was told I had to wait 2 hours at the pick up site! Zero customer service - shop at Nebraska Furniture Mart!!!

My husband bought a living room set from room to go store in Atlanta, GA about two year ago and the leather chairs, sofa, and loveseat are fading and tearing. I call their office in Florida and they told me email pictures in some fake account which they gave me then I called them and then they say the extended insurance does not cover it. Why the ** would provide extended insurance if it does not cover when the item does not hold up. Before this I call them three or more time cause within the first month of having them the color fade, then brought me a mess up broken chairs, broken table, and nut and bolt were coming out. I'm not happy with their customer service and worst things is we still are making payment on them. Never again, lesson learn.

I ordered the Belmar girls (kids) 6 piece dresser/with mirror, nightstand, bookcase bed frame set about one and half years ago. We always had a problem with the bottom drawer not opening smoothly and it finally broke. When we open the drawer it just falls down and there is no way to take the drawer out to see what the problem is. I noticed just a few days after one year has passed that there was a chunk of wood missing from the bottom of the dresser. When I called I was told the warranty expired and no replacement could be made. But my main concern is how when I call customer service the reps cannot help me figure out what part I might need to order to fix this item!

I purchased a mattress at the Myrtle Beach, SC store July 16th, 2016. I was told that the soonest I could get delivery was on July 27th. I asked if I could pick up the mattress with my own truck and was told yes, but the warehouse is in Dunn, NC, which is 3 hours away, one way! So I paid the delivery fee and accepted the week and a half delivery time. I received an email advising me that my delivery was still slated for the July 27th date and the delivery window was between 4 and 8 PM.

I opened a layaway in April. Making payments. I no longer need it. Went to cancel and I was told I can only have store credit. None of my money back. $400. I was never advised on this as they claim. Very upset. I been a customer for years.

There is no rating low enough to give Rooms To Go. If you're thinking of purchasing anything from Rooms To Go, RUN, RUN, RUN as fast as you can away from them. Customer service is 0 and they are liars. My daughter purchased a sofa and loveseat from them along with the extended warranty. Three weeks later the upholster on the arm ripped and the cushions stained immediately. They came out and did a sloppy repair and sewed the arm but with puckers, it looks terrible. He told her to take the cushions off and wash them in the washer. Anyone who knows anything about furniture knows you can't do this. And beside that, what about the arms and back that aren't removable?

We purchased 6000.00 worth of furniture in Dec. 2015. Was deliver Jan 2016. By March of 2016 was having piece replaced. By June 2016 piece was broke again. Have been fight to get money back. Gave them everything they wanted proving account furniture was purchased on was closed and they still put money in that account and still fighting to get money have. This is a joke. They have their broken furniture and I am still out 600.00 that they have yet to give me. Never again will I buy furniture from them.

I ordered a couch and a dresser in Rooms to Go outlet in Atlanta two weeks ago. I was initially happy to find the couch that I wanted but a huge problem came from a dresser. Basically they delivered a dresser without a not.... Of course, I didn't take it and delivery guys were fine to retake it. I talked to a salesman on the spot when I was with delivery guys, and he sounded open to refund and talk to his manager. He didn't come back to me and I just made a phone call and he said that the only thing I can do is to go there and get a credit to get other stuff.

We bought over 4000 dollars in various items less than 2 years ago. All of it is low quality. One of the chairs has a bad spring sound in the back. Really! Called and customer service said "sorry only one year warranty!" I laughed! A chair that is not even used every day already has a clicking noise in the backrest! I would take my money elsewhere...

My mother, Carolyn ** (SAV GA) purchased a living room suite in Jan 2015 and the motor in one of the recliners no longer works. She called Rooms to Go and they said the only thing they could recommend is go online to find a company that repairs furniture. She spent 5 thousand dollars on furniture... I can't believe they are not standing behind their product. My mother-in-law purchased from Ashley Furniture 4 years ago and they just replaced a love seat because of a problem. Shame on you RTG! Very poor customer service. She also recommended my sister who just purchased a living room suite just before my mom's stopped working. Smh.

I purchased bar stools. Upon the delivery of the the stools I noticed they were too tall. The delivery guys were instructed not to take them back to the warehouse knowing that I would exchange them for shorter ones. After having spoken with the rude male manager at the store trying to belittle me saying he doesn't understand why I can't comprehend their policy, he now wants me to pay a ridiculous delivery fee again. Mind you the stools I'm now receiving are at much lesser price and I'm asked to still come out of pocket for more money although I have paid a delivery fee once already. The manager refused to give me his Supervisor's name and said I can contact Customer Service and told me it's the 800 number and I should have it. Needless to say I will not shop there again.

Two issues. First, when we purchased our sectional, we were told that the furniture had a protection plan. Nothing was ever said about a cost associated with the protection plan. After we got home we started thinking that the price didn't add up. We looked at the receipt and we were charged a 20 to 30 dollars for each piece. We did call the store and they credited our account. I told them that they need to tell the customer that there is a charge for the protection plan.

Bought a beautiful red leather couch little over 5 years ago. Right after that went to the military for 4 years. I've been back 6 months and now sitting on my beautiful red couch. Did I say beautiful? Well after sitting on it at night for 6 months both powered end recliners are totally stripped. Just so you know the house AC was at 75 degrees day and night to protect my real hard wood floors. I've own 10+ leather couches in my 40 year and had never had an issue like this. Actually I have a leather couch in my den that is over 20 years and it's like new. Excuse the lighting on the pictures. This couch is horrible.

I purchased a red leather sectional sofa a couple years ago from RTG but it has progressively been cracking and peeling. I keep putting throws over the seats so no one will sit on the cracks and see the terrible condition of the seat cushions. It's too bad because my husband and I really loved this sofa at first sight. It looked beautiful in our family room. But it began peeling and cracking almost immediately. Very embarrassing when you have guests over. I don't know if there is any way to fix this problem but I'm writing this as a warning to anyone who is considering purchasing a leather (or leather like) sofa from Rooms to Go. I'll keep it until we find a replacement that we like BUT it won't be purchased from RTG.

We had our sofa and loveseat for almost two years and the "leather" started peeling. We were told by the store that there was only a 1-year warranty so we were out of luck. Over the last three years, the peeling has gotten worse and worse. We have to cover our "leather" furniture with sheets and blankets or else the vinyl coating on the fabric comes off on our guest's clothes and skin. We are quick to tell them that they came from Rooms To Go, cost a lot of money and that they should never buy from Rooms To Go. We can't afford a new living room set yet but when we can, it won't come from Rooms To Go.

I bought an electric reclining sofa from Rooms to Go. 2 months later, the mechanism stopped working with the sofa in a halfway reclining position. I called the store on Gunbarrel Road in Chattanooga. They of course couldn't help me so they gave me a customer service number to call. After going through all the mess of finally getting to talk to a real person, she told me it would be over 3 weeks before anyone could come out to fix it. I ask to speak to a manager but they wouldn't tell me his name and said he don't take calls. So I am stuck with a messed up sofa. Terrible product and horrible customer service. Do NOT do business with Rooms to go. Buy anywhere else but do not do business with Rooms to go. Never under any circumstances. You will regret it.

I bought a couch, loveseat, and rocker/recliner. After 2 years all surfaces of all three items is coming apart at all the seams. They sell absolute crap at a price just enough lower than competitors to sucker in idiots like me. Do not buy from Rooms to Go... ever.

We went looking to buy a bedroom set and were disgusted at the atrocities we discovered. Their display beds were filthy and odorous. I felt victimized as the odors made contact and I reported this to the sales rep. He made smart remarks about "dirty Mike and the boys" whatever that means? I pressed on further to another part of the business and found a dilapidated bed with stains all over it. It looked as if a child urinated repeatedly on it. The smell of taint and other bodily secretions led me to believe that these beds were being used for fornication. I am deeply disturbed and disgusted. Rooms to Go showcases semen encrusted mattresses and seemingly runs a ** within its walls. I urge everyone to never shop here again unless you're looking for a ** and donkey show where you'll most likely get crabs at the very least.

We purchased a bunch of furniture for our kids at Rooms to Go and the salesperson talked us into purchasing the extended warranty. That it would cover 'pretty much anything' she said. If the kid takes scissors to it and scratches it - its OK - it's covered!! All manufactures and accidental damage is covered. Well, with kids, it's a no brainer. I even verified this information on their website to make sure, and it's there in clear text that rooms to go will handle it. I even used the chat function on their website to confirm all of this and they assured me if anything happens, dont worry, it's easy, Rooms to Go will send a technician to correct the issue.

In a world of social media frenzy at your fingertips, you would think that all businesses would go over and beyond to keep their customers satisfied especially when there is due cause as it is so easy to slander a business with a click of the "send" button. We had a pick up date to pick up all items at the warehouse that we did not honor as it was scheduled on Father's Day which wasn't convenient on the day of so we called the following Monday to reschedule a pick up. RTG stated that a few pieces to the bed are not available and we would have to wait to pick up the remaining pieces 3 weeks later.

I purchased a couch and love seat from Rooms to Go in October 2016. Within three months We noticed the cushions were looking deformed. We looked at the paperwork and there was no warranty. Now 6 months later you cant even sit comfortable and we hardly even use it. I watch TV from my bedroom. I finally called and put in a complaint. They sent someone out and they said they would replace the cushions inserts. Great good enough to sell after they replace them. I get a call 2 weeks later saying they will ship the cushions to me and when I receive them call and they will set a appointment for the install.

Here is what I sent to Rooms To Go on several occasions. Hello, my name is Julie **. My husband and I purchased a sectional from your store on 5/21/16 and it was scheduled to be delivered between 2 and 6 pm today. I am writing this to inform you with how dissatisfied I am with the Rooms To Go delivery people and your company. Our order number is: **. They partial delivery was made during the scheduled time frame, which was very appreciated. We also like your text updates regarding the delivery and the time.

I purchased a leather sectional that has a two seat that recline, one manual and one electric. A couple months after we purchased this sectional it already felt like the seats that recline were going to break. After speaking with Rooms to Go we ended up having to keep the sectional. This sectional is extremely bad quality and Rooms to Go is not helpful at all! The worst part is having to continue to make payments on something that you are scared to use because of bad quality. Don't shop with Rooms to Go, go with La-Z-Boy, R2G is a waste of money.

I purchased several sets from Rooms to Go. The last thing we purchased was a Sofia Vergara Dining Set. I was a bit worried about the color of the stain because I thought it would be hard to match if down the road I needed to match the stain. The salesman convinced me that the table would stand up to just about anything. I don't expect things to last forever... However, when within a month or so we had a chunk of the stain come off, I was a bit upset. It is right near the center of the table and is about 3/4" wide, so very noticeable. Within a few more months we had several more of these areas on the table in an corner that no one sits in! I was shocked and upset! The ONLY thing we use this table for is eating and drinking! My baby is very sensitive so I even washed it with a mild dish soap.

We purchased the Eagleton Cream 2 Pc Section + Coffee Table, Couch Table and Lamp (5 pc set) for about $2000. The saleswoman sold us on a $200 warranty which included the stain protection plan; we let her know we would move often cause of my husband's career and she stated multiple times Rooms To Go would honor our furniture under their warranty anywhere in the US.

Have ordered from this store for years. I just ordered over $2000 of items. Had delivery today. I had a problem with 1 $99 lamp. It's too big. I called to return it and they won't allow it. I can pick another lamp to replace it but would have to pay a $49 delivery fee. I want to return 1 lamp and they won't do it! This is ridiculous. I will never shop there again.

I purchased over $2500.00 for a sectional sofa and a adjustable mattress June 14, 2016 from Rooms to Go Hoover, Alabama. The base of the mattress has 3 holes and the mattress has several small holes and 1 tear that is over 1 foot long. We didn't even take the mattress into the house. We saw the all the damage and just left it in the garage. I call to speak to the salesman immediately but of course he was unavailable. I was told to call the next morning and speak to the GENERAL MANAGER TED **. When I spoke to TED ** and explained the problem he told me the holes were not there in the store, that we tore the mattress although it was wrapped in heavy duty plastic. The plastic DID NOT have any holes.

Rooms to Go is a scam. They take orders for items that don't exist and then delay delivery of non-existent product. Then if the customer cancels the bogus order, Rooms to Go keeps 20% of the purchase price. If someone wants to file a class-action lawsuit, consider me a complainant. I've been waiting two months for an order. They said they would deliver on a particular date. I called to reschedule the delivery, and was told that doing this would put the order an additional two months out. When I called the store a few minutes later, I was told the items were oversold and have been discontinued. We ordered a dining room table, four chairs, and a dining-table bench. They delivered only the four chairs which they say cannot be returned. Like its product, this company should be discontinued.

I hope you will take this matter seriously and will hear us by taking necessary measures as a company about the service you provide to the customer. Initially, for the first time, I got wrong piece delivered. I had to wait for a long time. Then for the second time, the piece was damaged, and left it, and I had to wait for a long time. Then finally today for the third time the piece was delivered damaged again. Refused to take the other damaged piece.

We purchased new reclining couch and love seat a year ago. We have already had to have it replaced once and when we got the new set it was already broken. Since then we have had the tech out two more times and now they say we cannot get something else. They are not at all helpful and the lady I spoke with was very rude. I don't understand paying $2000 for furniture that lasts less than a year. Don't waste your time or money on any of their products.

I ordered an item over online and had to wait for 2.5 months before I received by purchase. I was given a 4 hour window of when the delivery services would be there. I made sure there were 2 persons at home to receive the delivery. They claimed to have knocked and no one answered. They did not give the persons at the residence time to get to the door. By the time I received the phone call they left. I let the persons at my home know. They rushed to the door and they just drove off. This delivery service will look for any excuse to bail. Their call prior to being there. And if per chance you happen to miss a call, and call immediately after you will miss the chance to get your purchase. Poor communication and poor delivery services. At this point I am uncertain when I will get my purchase.

When Rooms to Go (RTG) delivered my sleeper sofa, it was dirty. I had them to immediately take it back. This resulted in a back order that would take a month. Then, they delivered my loveseat and it was dirty. I decided to wait until sofa arrived to see if it would be clean. It was delivered dirty. The company decided to pickup furniture weeks later. The loveseat arrived dirty and sleeper sofa was almost fine. If delivery men had not placed mattress from returning sofa on ground outside, I could have used it on new sleeper sofa. Delivery men learned that mattress was supposed to stay with new sofa. Too late it was dirty from being on wet, dirty ground.

RTG has definitely lost my business. I purchased a $1600 dinette set and unable to have people sit because it leaves stains. When I purchased the item the sales person told me the item was leather but to come find out it is blended. I have tried everything to clean the furniture. I didn't purchase the item to be admired. I will not shop at RTG.

More people need to complain... It has not got any better in 2016... my issue was a couch less than 2 years old that literally fell apart just sitting there unused. Clearly a defect in manufacture. RTG reply to me from Tellus....,"call a local furniture repair shop." (I bet they tell me it was made cheaply.) I am also amazed that RTG even suggested that "furniture needs maintenance after the 1 year warranty." Really; for the hidden wood frame work that came loose under the couch.... This couch is in my lightly used non rental vacation home owned by 2 60 year olds with no kids or pets even. SAD RTG and CEO Mr Seaman... The same time frame bought furniture for my permanent home from American Signature that gets used 10 time more... You know where I'll recommend and go from now on. Stay away from RTG as their buying decisions have gone the way of cost over quality.

Terrible sales person, Carmella, she had not idea about the advertising ad for labor day weekend. She refused to sell me the pieces as advertised. I had to come home bring the flyer and show it to another person to be able to get the advertising price. They gave me a delivery date and when I checked the invoice it was a week later after explaining to Carmela that I was not going to be home that week. I was so upset that I canceled the order. Due to this incompetent and unprofessional salesperson they lost a sale of 2,000 and will never buy from them again.

I bought a sofa, loveseat, and large ottoman from RTG March 5, 2016. They were scheduled to be delivered April 23. RTG called me the day before delivery and told me they no longer made that color so I would not receive my furniture. I called and spoke to several people and was finally told they would "special order" my furniture, but I wouldn't receive it until May 28th. I agreed. The day before delivery I received a call saying they did not make my sofas and I would have to order another color. Ridiculous. I did order another color just because we have been without sofas for so long. Also, the furniture smells bad.

The bed for our son was delivered damaged. Not only would they not take the damaged bunk bed, they said they could not replace it for up to 2 weeks! So now, we have a broken bunk bed with mangled rails and split wood with two mattresses just laying in my son's bedroom. I called and spoke to the manager at customer care - Brianna, and she was less than helpful. She stated they are human and mistakes happen - and if they didn't we wouldn't be arguing on the phone. What?! I asked them to please remove the broken pieces so my son could use his room - they can do this - in TWO WEEKS! That is ludicrous. Check the furniture before delivery and make it right if something happens. So now, we have to take off another day of work to accommodate the 4 hour delivery window for their mistake. Save your headaches and go to another furniture store. NEVER AGAIN will I spend my money at Rooms to Go.

I made an order online at Rooms To Go for a king bedroom set, leather sectional & a dining room set. I was told that the bedroom and living room sets were out of stock and we had to wait 2-4 weeks for it to be replenished. Fine, I made my payment via PayPal and waited for my order (by the way, this was done in March). After keeping in contact with Rooms To Go via online support every few weeks, I was informed that my delivery date was scheduled for June 3rd. Again, fine. The full payment (over $4,000) was already paid to Rooms To Go months ago (March 21st), so I expected to FINALLY receive my goods tomorrow.

Delivery was supposed to be from 2-6pm - called dispatch 3 times trying to find out times - of course customer service center closes at 5:00. The dispatch told me the driver was delivering in my town, but was lying. When I finally got in touch with driver he was an hour away. The delivery driver did not make to my house until 9:45 pm. He stated he was tired and did not put the furniture together. I had to pay delivery charges (no Rooms to Go would not reimburse) and pay someone to put the furniture together. I would never buy from this company again. Sad but true. Please stay away. You will be inconvenienced and even at a corporate level they do not care about customer service.

We ordered new bedroom furniture for my daughter and they delivered damages and broken furniture three times!!! Pieces were missing and drawers were dented. The manager of the Webster store would never even call us back. The furniture is very poor quality and they don't inspect what they are sending out. Don't waste your time at this business!!! Shop anywhere else.

Rooms to Go contacted me and said I could come in and switch out the furniture for another set. I went in and chose another living room set, just paying the difference in price, protection and delivery charge. They will be delivering it on Wednesday 06/29/16. Thank you Rooms to Go, and my salesman Patrick Vaughn is very professional and very nice! Thanks again!

I had the worst experience with Rooms to go delivery. They call when they are at the house. Although, all other furniture stores they call you minutes prior then they leave. The worst was they told me to go home that someone will come today. I waited for 4 hours for someone to get back to me, then after calling their customer service I found out that their delivery manager decided to reschedule my order. It's a nightmare. I'll never visit their stores again. It was such a disappointment. Thanks for ruining my Friday!

We purchased a new i-Comfort bed with the adjustable base. It was fantastic until my wife's side of the bed started going up and down on its own. I crawled under the bed to find the problem and it was very obvious what it was. The installers had run the remote control cords thru the frame of the bed and they got pinched. We called the store where we bought the bed (The Colony). They directed us to their customer service department. The CS rep took the information (part #, problem, etc.) and said he would place the order to send a replacement directly to us. One week later we still had not received a confirmation of an arrival time, so we called them. They informed us that they needed the serial # off of the bed frame. This information was all written down when the installers installed the bed. For some reason they cannot pull up this information. They now had to send out a technician to get this number correctly.

Forget that special "no interest for five years" deal. Guess you need excellent credit for that. We went to a recently opened Rooms To Go Store and picked out a mattress and sofa recliner. Come to find out we were declined that "special" deal. Instead, they offered us another plan with a very high interest rate. This rating is for the store and their advertising ONLY, as the salesman who spent a lot of time with us was great!!!

Before 4 months we buy living room with warranty recently. We notice that we itch and tickling when we sit on it and after many trying to figure out to know why is that we found that the inside material comes out from fabric. We call them and they send a technician who we understand what is the problem but we receive a call from Rooms to Go said that the technician wrote in report this problem comes from dogs that we have!!! Really, my dog's fur is softer than your furniture Rooms to Go. My rate is (-100/100), garbage company. No, I will cover the couch with blanket because I am unable to buy new one and that is not fair to see Sandy ** and Sophia make a commercial for this company!!!

It took me several months to finally decide upon the right living room furniture for my home and family. I ended up at Rooms to Go. The day my furniture was delivered, I noticed a difference in the fabric on the back cushion and the sitting cushions. I thought at first that I need to "live" on the furniture for a while to see the change. I thought that perhaps the fabric protection I had put on might have needed to be "worked into" the fabric. The fabric is so uncomfortable, rough, and prickly that my family nor guests can sit on the couch without me laying something over top of the seat for comfort.

Had ordered my son a bedroom suite. The lady was really nice and friendly. However delivery time the men were unprofessional, rude, and lazy. They did not put the bed together good, they broke a screw, and did not bother to order another. The mirror on the dresser is very unsturdy although it is a solid frame. There is no reason except for pure laziness on the delivery personnel's demeanor. They refused to haul the old mattress away because there was a small spider on the box spring. WHAT IN THE WORLD. What a laziness bunch guys. My 6-year old would have killed it for them. I will never buy anything else from RTG. Paid 129.00 plus tax to have the furniture delivered, set up, and old taken away and they did a terrible job. Very poor customer service. Would not even give you one star however you have to if you want to be able to comment.

I bought two big items from RTG. One was a bunk bed with a Futon on the bottom and the other was a dining room set. We waited just over a week for delivery on 5/20. The 4 hr window was a disaster; then when we finally receive our furniture the delivery man claimed the bed was missing parts and that we would receive a call. He then kept pushing us to sign the delivery papers so he can leave. The dining room set had two DINGED chairs and the table which is supposed to be expandable had a piece of broken wood with the hinge hanging off it making it impossible to expand the table. I called customer service on this issue and they were completely unapologetic and simply said they would put in an order for the new pieces on the bed and for two new chairs and a new table to be delivered on 5/28. I was told the pieces for the bed would come in a separate package and to call a technician once we got them so they can install the rest of the bed.

Horrible customer service. Our mattress was under warranty and defective. They told us they would swap it out since it WAS DEFECTIVE. We get there they tell us a new mattress was made in its place so it would cost us $100. I know that it's just $100 but when it was not our fault our mattress was defective they should have written that off. They talked to us like we were stupid and the manager could give a crap if we were not happy. We will NEVER do business here again! They lost customers over $100 when we have spent $1000s here. BEWARE!!! They do NOT care about the customer. It's all about the money!!! Manager's name was Ted! He should be fired!

Horrible experience with delivery. Came out with $2000 worth of furniture. Starting setting it up, I'm in a wheelchair, guy went outside and after not returning in a few minutes looked out. THEY HAD LEFT! Called them on the phone within 3 minutes. Told them they had not set up all furniture and had not moved old furniture. After a long pause they said they couldn't come back! Then discovered they had knocked the weatherstripping off door jamb moving couch in. Spent the afternoon on phone with customer no service and finally after four hours had a "supervisor" call me and say the best they could do was offer me half the delivery charge. I requested my entire delivery charge since I had to get someone else to move and set up furniture. They said "half was best they could do". I will be outside store on Memorial Day weekend alerting people not to purchase anything from them.

I ordered a mattress on 05/7/16 paid in full, had delivery for 05/17/16 but had to reschedule. When I tried to complete the new date online it had call customer service to reschedule. I called and the mattress was discontinued, no mattress would be delivered and all inventory was given to other customers. ROOMS TO GO OVERSELLS THEIR INVENTORY!!!

Rather than asking when a convenient delivery time was for me, I was told by the salesperson when my mattress would be delivered. I explained to him that I had a tricky schedule and likely wouldn't be available for that delivery date. He said I would be called at which point I could re-schedule. Thinking that meant within a few days, I agreed. When I was called to schedule the delivery and explained that time would not work I was told that I would have to call back and re-schedule 48 hours later. When I did call to re-schedule, I was told the next delivery date was 2 weeks after I needed the mattress. I also might add that the person on the phone was rude. None of this was made clear at purchase. I am now in the process of attempting to get my money back. I WILL NEVER PURCHASE FROM ROOMS TO GO, AGAIN!!!

I had my furniture delivery on last Thursday. The drivers handled my furniture so bad that I had a dent on my sofa. Also 1 week later the treads are coming apart from the recliner. We are talking about 3500.00 for this piece of junk that I purchased. I contacted customer service and they told me that a repair person will be out in a week. I never seen a company with bad tactics like this.

I received a new sectional couch December 2014. In less than 18 months, the stitching is coming apart on one piece. I am appalled to learn that my one year manufacturer warranty expired 5 months ago and that the additional 3 year warranty I was sold only covers stains. I understand that RTG is a discount furniture provider, but what is hard to believe is there are no services offered beyond warranty periods, consideration for product quality or customer satisfaction. RTG offers zero financing for 5 years and has no problem taking my money each month but the product does not even last 2 years.

I purchased bedroom & Living room sets. When bedroom set was finally delivered brackets & hardware to mount mirror missing. When items arrived no hardware. Hardware sent again but wrong hardware came. Reordered. A week later I check on status and was told I would have them in 7-10 days. Not satisfied the solution was to send someone out to swap out mirror. That is supposed to happen Friday (5 days earlier than it will take to wait for resend hardware.) The verdict is still out on the sofas (they don't feel that sturdy). Granddaughters bedroom set was due today between 2-6 pm. At 5:45 got a chat that a new delivery time 6-8pm. Was told they don't guarantee delivery schedules, they are given as estimates and as a courtesy. Needless to say unlikely they will get anymore business from me. They're all smiles and full of concern while taking you money.

I CRUNCH when I sit on the Cindy Crawford sofa - the stuffing is such poor quality. When my cat walks across it, I can hear the crunch.

My husband and I ordered a bedroom set and living room set for our new home. We were excited when we got a call the day before scheduled delivery to say that our furniture could be delivered. Unfortunately, the bedroom set was not at all what it appeared to be in the picture. The description of the set was "white", and all of the pictures on the website were a whitewashed wood. When it was delivered, the set was clearly yellow. When we contacted customer service, they said that it would look different depending on the lighting. To me, that is an excuse. I believe it was false advertisement, as we wanted a white bedroom set and that is what we thought we were getting.

High pressure sales. No return, no exchange policy once it's picked up (which they fail to mention) while they encourage you to keep adding items. Fair to poor quality on many items. Delivery very expensive. You can pick up but be aware it is warehouse pickup which may not be closely located to your store of choice. No returns after it enters your home.

Bought a mattress set last November. Over time less than six months, have hip and back pain from sleeping on mattress, both me and my wife. Customer service is not very helpful in trying to help with this matter. Not wanting to exchange for a different brand. As someone else wrote they say they do not guarantee comfort. Have bought several pieces of furniture in the past. Have had minor difficulties before. Will never buy from this company again.