Rooms to Go Reviews

I purchased a Queen size bedroom set with mattress. You are 'required' to purchase a mattress protector in order to have a warranty according to salesperson. Very satisfied. Went back a few weeks later to purchase a king size mattress for my son. All went as expected. My daughter in law mentioned she gets very hot when sleeping so Sheryl sells her the $300 mattress protector. When delivered the mattress protector slides under the sheets and was not usable. I called RTG and was more or less told tough luck... you just lost $300 as there are no returns or refunds on anything delivered to you (keep in mind I was wanting to exchange only). Not wanting to believe this, I went in to see Sheryl. She was off so I spoke to a manager who informed me I must speak to Sheryl. Took my information and would ask Sheryl to call me tomorrow. No callback.

My experience was very disappointing. I was ok with the fact that they had to come three times before I received my bedroom set and damaged!!!! But when I bought my mattress for 1200.00 they only wanted to give me 650 credit towards a replacement. When I bought the mattress they had a free promotion on bed lifts which I did not want. The salesperson said it was included!!!! Well it was not. It was figured in the price of the mattress! Bad business. Never going there again. I hope this helps you on your decision.

Horrible customer service and claims resolution in claims excuse. I was pleased with my queen bedroom set until 3 men in a Penske rental truck arrived, damaged each piece of furniture and scratched my wood floors. Multiple calls, emails and photo submission is a waste of time. They do NOT make good on their mistakes and their related delivery company SEIDS is their sad attempt at isolating their lawsuits and very easy for one hand to repeatedly tell you to call the other. Meanwhile the customer gets ZERO resolution. This debacle occurred on July 5, 2019 and I STILL can't get a supervisor to call me back. Rooms to Go: you are headed out of business. NO ONE can treat customers like this and be viable.

I waited 25 days for my dining set to arrive from Rooms to Go. Specifically in my order I asked for a 30 mins call as well as provided an alternate phone number for them to call. On the day of delivery they showed up unannounced and they did not call my wife's number. I was at work and I called my wife to open the door. In this 5 mins they left with my dining set. Moreover calling the White House or IRS is a lot easier than calling their customer care which I call them customer "don't care" number. I waited twice on the line each time more than 60 mins. Was never able to get any live person to talk to me. They then threw me another 9 days before they want to come to deliver.

My salesman at Rooms to Go was Paul in Vero Beach Florida. I bought 17 sectional pieces. He told me that I would receive the package price on all of the pieces. He presented an iPad to me to sign without giving me an opportunity to review an itemized bill. He seemed credible so I signed. He then handed me a folio with the print out inside the folio all folded up. Here's what I found when I opened the folio: he did not give me the package price for the individual pieces as he promised. I called him and he was not available. I spoke to the assistant manager; he said that he could do nothing; I then went into the store and met with the manager; Sandy gave me $150 back as store credit when they owed me $300 plus tax: $321, a loss of $171 and I had to take store credit.

A few years ago I bought theater seating from this company. I am a single guy and do not entertain. I figured although this company's furniture is low quality it should last for quite sometime since I am the only one that would use it. Boy was I ever wrong! First the woman at the store lied to me and sold me a warranty which was supposed to cover repairs. She sold me a stain warranty on pleather furniture. Why would I buy a stain warranty on something you can wipe off. In less than a year the pleather started deteriorating.

We purchased a sectional we really liked. I made sure it was nice and firm. Not quite a year of average use (2 person adult household) it is caving in on itself. Knowing we had purchased an extended warranty, we made a call to customer service a week or two after having it a year. They sent someone over who verified the poor quality of construction but also told us that our warranty only covered stains... We got the Stainguard. In short, we paid 1700 for a sofa that is not usable after 12 months of average use. Kudos to customer service for shutting us down our hope of making an exchange. We will never shop at Rooms to Go nor will we ever recommend them. Quality is very poor!

Three times they delivered a bedroom set that was damaged and the fourth time the set looked good except it was the wrong bedroom set. I now after 2 months I still don't have a bedroom set and they will not give me a credit. Customer service is awful and corporate is no better. I have no choice than to go to social media and let everyone know this company is awful, and speaking with many other people this seems to be the norm. I now will go to small claims and take this matter further.... Maybe now I will get a call back from CORPORATE.

During the delivery of my living room set, a plank over my porch was broken and cracked. I don't feel safe walking under it. Customer service did not help or expedite my case. They were rude and short. Safety is my main concern and it was not taken into account. Ethan, the "top person" was very rude and bothered.

I purchased a sectional after the representative informed me that and stains or damages to my sectional the item will be replaced or serviced. One year later they will not service or replace my furniture. Even though I have proof of warranty purchase. They informed me I would have to spend money on a performance to come out and service my sectional. When you have documents to back up what you purchase and still get no results, this let you know they do not value their customers or their name.

This ROOMS TO GO in Newport News is a huge disappointment to the prior business I’ve done with them. I’ve spent over 15k with them back in 2010, to furnish my whole house. I had to ship to a friend in Florida. Then hire a moving company to have it delivered to me. So to find out it was a store coming close to home I was ecstatic. I even was recommending people to get their furniture from them. I finally decided to buy a dining set that I been having my eye on for a minute. I got the set w/ a warranty that covered the whole set; per my Sale Representative Mr. Will **...so I thought. After the set was delivered, the 4 barstools I had; because I never sat on them, didn’t know how uncomfortable it was, so I requested that they replace the barstools with 2 more vanilla benches.

I had a great customer service provided at the outlet store in Pompano Beach by Matthew the salesperson and the manager Rick. They were both great professionals and I highly recommend this store. I had to go back there few times and they were always very helpful every single time.

A year ago I bought the Leather Dual Recliner Sofa, few months later on side of the sofa was lower than the other, right after on side stop working with the recliner process. I have called the store, customer service was excellent and they sent a technician. Long story short they have replaced my sofa twice and I still have the same problems. Every new one is worse than the old one. Don’t know what to do. Sofa is about 1600 with warranty. :(

I purchased on 5/14/2018 at the Destin FL store a 54" high top bar table, that is still sold in the Destin FL store and advertised in flyers. I did not buy the extended warranty. Around Feb/Mar time frame I noticed and called on 5/13/19 to let them know a little quarter size lifting was forming on the table. The lifting mark is hard to see but I saw it. They scheduled a technician to come out and inspect on 5/31/19. The technician said I would hear back in couple weeks from RTG. He said they would either fix it or it would be turned in as Mfg Defect. Keep in mind I didn't purchase the extended warranty and the 1 yr Mfg Warranty for defectiveness was getting close.

FYI!!! I suggest no one ever buy from Rooms to Go EVER!!! I got screwed twice with them. First I bought a sofa and after 4 service calls within a 2 year period, they told me there was nothing they could do and that was with an extended warranty. Now a defective mattress have to pay extra, because they don’t have the same mattress to replace the old one and also have to pay a delivery fee of $100 for them to replace the defective one and again there is nothing they can do???

We ordered a table and chairs. First delivery the base was scratched really bad. So had to order another one. Second delivery arrived, same problem. Finally the third delivery it was fine. The delivery drivers all 3 times were awesome. I called approx 6 times over a months time to try and get this resolved and out of all 6 calls there were 5 really rude service reps. I actually hung up on one of them because she made me so mad. Due to all my trouble and having to take off work more than once they should have given us a discount and that was never even offered.

My husband and I just moved into the house we built. We need another couch to fill the room. It's a big house. 5 bedrooms 3 baths. I picked out a couch online. 999$! Good deal. I'll make payments. My credit is 750. My husband 815. We make over 5000 a month. I applied online for 1200$. Denied. I called the store. No help. They suggested I come in and reapply or wait for a letter to explain why I was denied. I didn't want another hard hit to my credit. I called customer care, again.. Told to wait for a letter.. Really?! My credit’s 750! Crazy. I wouldn't recommend this company.

I had problems with this store in the past and after a few years, I decided to give them a chance again... What a mistake! They do NOT honor their delivery dates and times, a service that is paid! What's the point to schedule delivery... They come when they're pleased. Any company that values their customers would try to work out the issue, but RTG delivery department representative was very argumentative and kept repeating himself like a parrot "We promise delivery, not the schedule". So, here's the deal with this awful company - you pay for the service, they fail to provide the service and there's nothing they want to do about it nor you can do something about it. Any other logistics company, if they fail to provide guaranteed service, they issue a refund. EVERY SINGLE COMPANY BUT ROOMS TO GO!!! I will never buy from this company again, and I will make sure to widespread my experience.

Updated on 09/19/2019: Please see my prior review for Rooms To Go from June 2019 as this is a follow up. Well, after weeks and weeks of trying to get the correct legs for my sofa (they kept sending the same plastic legs, even after I would give them an extensive description that they were supposed to be wood, the color of the wood and the size of the legs). I tried contacting the store, and they would not help either. I finally gave up after receiving 4+ pairs of the same plastic legs and bought the correct ones on Amazon at a cost of another $35 to me. I WILL NEVER SHOP AT ROOMS TO GO AGAIN. COMPLETELY INCOMPETENT!!!

I had a bad online order experience with customer and the delivery team! Customer Service has no concept of the importance of the customer who paid good money having just as good service. Delivery team was very arrogant incompetent and rude. Just disregarded the time set 9-1pm and showed up to my home at 7am. They didn’t have the skills to assemble the product, made excuses and left without completing the job that I paid for. Please don’t waste your money with this company! Their prices may be cheaper but the quality of service is even less!

I placed an online order due to the fact that I am unable to visit a store at this time. I have been a long time customer with Rooms To Go and purchased thousands of dollars of furniture over the past 10 years. When I was called for verification I was unable to answer a question within a second. I am going to be 80 years old next month. Within 2 seconds I answered the question and the representative Venda said my order was cancelled. I explained that she didn't even give me a second to answer the question and she told me "that was it!" "The order was cancelled!" I asked for her name and she hung up on me. I called back to get her name and she finally gave it to me. To be honest I doubt that is even her name.

I brought a Queen Mattress and I paid $50 for a "Trust delivery". They told me that the bed was going to get deliver at 8-12 pm, appr. at 9 AM they came, they never knocked my door or call me to advise me that they were outside. I saw them through the security cameras I have so I quickly woke up. Maybe I took 5 minutes to prepare myself and receive them but guess what.... THEY LEAVED! I'm so disappointed of what they did, they didn't waited 5 minutes, and they never knocked my door! How someone could know they are outside if they do not knock the door? When I called the customer service they told me that my order was "Blocked" and that I have to wait 2 days to schedule my delivery again.... (Sorry for bad word) This service is a ** and I don't know who rules this ** but he or she need to be kicked quickly! I saw a lot of reviews with the same problem!

Spent over $8000, on a sectional and 4 bedroom sets. Was told we would have next day. The couch was delivered with no legs to stand it on. Been 2 weeks still haven't received legs. Bedroom furniture won't be delivered until July which we were not told at the time, quick to take money but slow to get delivery. Moved into new home and we have no furniture thanks to Rooms To Go. Don't waste your time or money. This place is a joke.

My wife and I purchased a leather sofa, recliner and love sofa. After about one year of use we notice fading. Yes, we used the conditioner provided by Rooms to Go, to no avail. We did not purchase a warranty. Rooms To Go (Henry County, Ga.) was no help. Please have some knowledge of leather and leather-like product before you purchase leather furniture from Rooms To Go. Once the sales representative has made and finalized the sale, they no longer willing to help you. Real leather show wear not tear and fade. Never again.

We purchased 3 rooms of furniture from RTG. The first delivery was fine. They backordered the nightstands and bed, then backordered again. When they finally came with the nightstands and bed, they tried to deliver a loveseat. When they finally came in with the bed, they did not have all the screws to assemble the bed. They practically ran out of the house leaving all the bed parts all over the bedroom, the legs to the bed were thrown all over the floor, etc and our mattress and box springs are on the floor until they mail the screws, then they will send someone out to assemble the bed. Never again!!!

3rd party delivery sucks! Had a window between 11-3. They were running late. Still had 4 stops till us... No one called or knocked! Now they rescheduled delivery for the following Thur!! 6 days with no furniture and during the 3 day Memorial Day weekend! Had to cancel family get together because there is nowhere to sit! Buyer beware! Never again!!

I bought quite a bit of furniture from Rooms to go. On delivery day they were 2 hours late with no phone call. Then I called to tell them that the mattress was defective. A week later they tried to deliver an exchange in the base, not the actual mattress but the mattress is the problem. Then I was told a technician would come a month from now, no sooner. So I asked for a refund but it's too late because I accepted the product. Even though I called them immediately the same day it was delivered. I don't need someone to look at this mattress. I need a new mattress! I saw this table I loved in there, but i won't be buying it. No more rooms to go purchases from us.

We bought a new mattress and salesperson suggested that it could be delivered next day even though the time of order was after cutoff we later found out. Therefore the order is scheduled the following day when we are not available as we had said to the salesperson. They cannot reschedule the order until it can't be delivered tomorrow for another 48 hours after that which puts us at Memorial Day. What's important is we stripped the current bed and tossed sheets into trash because the new mattress uses a different base. So we were sold a bag of goods and need to find somewhere to sleep for next 3 or 4 nights. Called store and they are no help. I would not recommend Rooms to Go in Naples to anyone. Terrible service.

I purchased one of Rooms to Go’s “top of the line” leather reclining sectionals. I had to wait over two weeks for a defective couch. RTG sent a technician to fix the couch but when I sat down they fell back and hurt my neck. RTG is now going to replace the middle section but it is going to take another two week.

Purchased a mattress that ended up failing, it collapsed through out. I called the Beautyrest manufacturer for the 10 year warranty on it. They informed me I had to go through the place of purchase even though the Rooms to Go had 1 year warranty and my mattress was past the 1 year on it. Went to Rooms to Go store warranty company, whom informed me they would exchange the mattress of same value but I would then have to pay $99.00 to have another one delivered and picked up. Which would of lowered the replacement value of the original bought mattress.

We had a great experience from selection to delivery and love the way the couch sat, but after 6 months it started coming apart at the seams in four or five places. We contacted Rooms to Go and they sent us a new one and it started doing the exact same thing in 4 to 5 months. They refused to replace it again and only offered for us to buy new covers for cushions.

I first got the wrong color mirror. Then, I got two damaged dressers. I requested a refund. I have been lied to and mistreated by the store manager Brien and the customer service agents. I am still waiting on my money to be put back on my card. They will not give me the proper time frame.

We ordered a loveseat from Rooms To Go. It was delivered a month later. It was not the color that I thought I had ordered. We tried to send it back when they delivered it but they refused. After multiple calls to rude service reps they will pick it up in a week or so. I have to store it and miss another day of work and pay 59 dollars. He said the color was different because they use professional lighting. Do not buy anything from these crooks. This is a buyer beware company. When you ask to speak to corporate they transfer you to another rude person.

I bought two sofa sleepers and one love seat three years ago. On exhibit they looked very pretty. But now and with hardly any use they are trashed. What seemed leather or imitation leather is just garbage. I feel I was robbed by a company that supposedly is very prestigious and reliable. Be very careful purchasing from this company.

Just moved to Raleigh and the first thing I did was buy a sleeper couch because all my other furniture would be in transit for some time. I used Rooms To Go because they claimed to be able to deliver the next day. If you hadn't guessed, that was too good to be true. Today is my birthday and marks day number two that I've been waiting the established 7am to 10pm window of delivery. So far the only things they've been good at are taking my money and apologizing for not owning up to what I paid them extra to do.

I purchased a bedroom set over $2500 and the drawer won’t close on the under storage and the headboard was damaged. These people tell me I have to wait for a service tech to come out and view the damage although it was notated on the delivery notes but couldn’t give a time, we’ll be there when we get there type of attitude.

Purchased leather recliners in October 2017. Sales lady convinced me to get warranty. Already noticing discoloration, fraying etc. Filed a claim. Service dept. people are rude and shady. Give you reasons as to why they can't cover it. $165 worth of warranty is a scam and totally useless. Buyer be aware!

I purchased the chair 2 years ago. After 10 months it had to be stitched underneath because flap that is zipped busted open. I really wanted a replacement but they insisted I would never notice. Until it busted out again. They then replaced it. Now 10 months into the newest chair bottom busted out again. I was basically asked how much I weigh when I called yesterday. I’m 5’2” a tiny package. They are to get back to me. I’m ready to tell them I’m done and just get a refund. I’m thinking that’s going to go over like selling umbrellas on a sunny day here in Clearwater Florida

I bought a sofa from Rooms to Go just 3 years ago, and it's already broken. The wooden slat below the seating has come loose. I tried tightening the screw but it kept coming loose as well as the other screws. I'm not a heavy person, and my last sofa purchased elsewhere NEVER had issues in over 12 years that I had it. There's not enough support (framing/slats) below the seating. I shouldn't have to replace a sofa after just 3 years due to poor quality. I will NEVER buy anything from there again.

It’s hard to really figure out a place to start but here ago. One year ago I decided to buy a new living room set with my wife. When the delivery was made from Rooms to Go the loveseat was filthy having not been wrapped in plastic in transit and was immediately taken back for swap out. Within six months the remainder of the furniture started to develop structural issues such as arms collapsing and generally bad construction. I called Rooms to Go. They sent a repairman out who said it was something they could do about it and the furniture was generally pretty cheap anyway having come from China; a fact I was not told when I purchased the set. The store decided to give me full credit and swap out the set and give me a new living room set of higher-quality which I was thankful for.

I just got a delivery from Rooms to Go today. I was so excited to get my bed and pretty blue dresser today, I was looking forward to it since I purchased online. The delivery drivers showed up and got the chest in speedy quick which looks great and set the bed up fast. However, they did not set the slats to the bed on the correct level as there are two levels, one for a box spring and one for a bunkie board. I have a bunkie board but they set it on the level for a box spring. By the time I realized what they had done they were gone.

Very disappointed with this store. We purchased a mattress from here and we were lead to believe that if we did not like it that would not be a problem. We tested in the store and it seemed ok. Once it was delivered we realized it was too firm. We called the store and the problems begin. First they tell us we have to sleep on this very uncomfortable bed for a month. A month comes and now that we want to exchange there are no more sales at that time so we had to pay more for a different mattress and to top it off we had to pay a restocking fee. So please keep all this in mind when purchasing a mattress from Rooms to Go. Do not let the sales rep tell you exchanging is not a problem. Be absolutely sure of the mattress you are getting unless you are ready to pay to exchange.

Constantly received damaged furniture. Very poor customer service. NEVER will I EVER consider this trash dump of an alleged furniture store again!!!! Even when I asked the warehouse manager to PLEASE check before shipment, I still received damaged items. Obviously nobody cares at Rooms to Go about the customer after the sale. They are thieves that just take the money and say screw the customer.

The living room assortment was excellent. The salesperson gave us ideas on pieces that would complement the sofas we wanted to buy. They were able to put a package together including end tables, coffee table w/ recliner love seats and power 2 seat sofa (middle seat in between). The pricing was much better than the other furniture stores we had visited.

Bought a Power Leather Recliner and paid over $1,000. The recliner came 2 weeks later but without the power cord (and without the cord the recliner wouldn't work). Movers told me that someone would call me about missing cord. Three days later when no one called I called customers service myself and they send me the cord. It took them another week to deliver the cord. Once we received the cord it turned out that the reclining mechanism wasn't working. Called customer service again and was told that the technician will come to see what's going on. He will write a report and someone else in the department then will decide what to do about it. I told them that I already waited for almost a month and don't want to wait even more while they are deciding on the report.

Ordered an Area Rug & paid $107.00. Got it about a week later & the shade of blue was different than the color presented online. I alerted RTG that day... Fast forward two weeks later 3 calls in, I was told that it stated online that colors may vary & she didn't see a difference. I would have to pay about $60.00 to return it. Her attitude was to shove policy in my face & who needs customers attitude.

I bought a dining table 3 years ago, I don't use that table every day, just for special occasions, and last Saturday collapse by itself. I called customer service and they can't do anything, they only have one year warranty. I even spoke with a supervisor name Marisol **. She just repeated what the other lady told me. I don't know what kind of supervisor is that. Horrible experience, very disappointed, I will spread the word to other, that furniture is such a bad quality, and the worst customer service. Anyone who is thinking on purchase there, please don't go, Ikea have a better Quality furniture.

The CSRs don’t hound you constantly while you’re shopping there. We’ve always had great experiences at Rooms to Go. We just starting shopping there in the last 6 months & they always have a great selection.

Sales person was Excellent, patient & Respectful. We purchased LEATHER sofa set/Recliner and received on 3/5/19 & found wrinkles/Ripples & full of creases after sitting for only (30) Minutes. We Reported this issue, a Technician was sent and on his report these sofas (UNITS) are going to be replaced BUT not the entire SET. We emphasized that color variation may differ with other units BUT our request was declined by the customer service. SO we will see when we get the delivery of the substitute sofas on 4/2/19. Hence we “reserve” our judgement until that time. (P.S): My wife is SO upset, she want to return the entire SET & get our money back.... Dated: 3/28/19.

I have a complaint about our experience with Rooms To Go Shenandoah location. Our salesman did not take off the extra 25% for the recliner when you buy a 6 pcs sectional and he was telling me it’s in the price. When I asked someone else in the store he finally said yes it should be 25% off and credited our account the difference.

The worst. Cheap quality, multiple deliveries of damaged goods. One delivery was so bad they never even took it off the truck. Finally had to ask for a refund and they found a way to charge me for something so the refund wasn't even total. If cheap crap is your thing then this is the place for you. It's not for me. It's the old story.... You get what you pay for.

Purchased furniture, I was told delivery 2 weeks out between 12-4, late never showed. Gave me another window with a call ahead, showed up at the no call ahead, told me to call back next day after 4 to reschedule, I was the dresser & nightstand were on backorder? Lie#1. Delivered bed, lamps, mirror on 4/6, got an email on 4/9 telling me I cancelled the rest of my order after they delivered the 1/2 set. LIE #2. They cancelled my order because I outed them on social media and they have yet to fix it. Horrible company from the top to the bottom. DO NOT SHOP There!

I purchased a 3 extended warranty on a 6 piece bedroom suite, 2 - 6 drawer dressers, 1 - 5 draw chest, king size bed, night stand and TV stand, insured with their carrier... Approximately 1 year after the purchase and delivery I noticed the insert of the handle (the decorative area behind the handle) on one dresser was cracked and damaged.

I love the material of this sectional, I'm sure it will last forever. But the lounge part is not made right, in my opinion. You sit on it and it seems your legs are way higher than they are ever suppose to be. You look and can see the cushion is half the width of the foot part making the foot part go way too high! My legs go to sleep. Everybody else in the family says the same thing. You get to feeling like you are sitting in a hole if you are there more than 5 mins. WISH I had seen the way the cushion was made in the store. It's not every day you can buy a near $2000 set. I guess I'm stuck. It's been 18 months already and I guess I waited too long to do anything about it.

I am super disappointment from Rooms to Go delivery and customer services. We were suppose to receive our furniture and I called the customer services and after the long waiting, they said they came and nobody was at home and left. I did not receive any call or ringing the bell or anything, and there was no direct phone number to delivery services and the only number they provided has a long waiting line. I got the off day and in this way I waste it.

I should have known better than to deal with a Corporate business to buy furniture. If I could leave a ZERO rating I would. As in all corporations they are too big for themselves and leave it to underpaid CS reps that could care less about the quality of service provided. I went into a Rooms To Go for kids in Mesquite, Tx and picked out a bed, mattress, and mattress for my 4 year old. I scheduled delivery for two weeks later because we were moving from one house to another and I wanted it to be delivered to the new home we didn't have access to yet. The sales person told me that they would call me 24 hours prior to delivery to give me a delivery window.

Rooms To Go... Read fine print before purchasing from there. Returns may not go smooth and the salesperson doesn't make you aware of the return policy verbally, you must read fine print. Several pieces missing on a end table and a floor lamp. Called customer service, 1 packager arrived for end table, part I need is not include, still waiting on missing part for lamp. Called customer service today. AGAIN on hold... Left my number for a callback... An hour later still no call.

We purchased living room and bedroom furniture recently from Rooms to Go in Orlando, Florida. With the bed and mattress we also purchased 2 Nu Gel Plus pillows that were on sale from $120.00 each to 69.99 each. They seemed comfortable during the 15 seconds or so that I laid on the mattress in the store. We slept on them for about 3 weeks and both my husband and I were waking up every morning with stiff necks. We knew it was the pillows. I called Customer Service and they said they couldn’t help us and suggested calling the salesman at the store. We went to see him and he said he didn’t think they would take pillows back, similar to underwear or swimwear but he’d check with his boss and call us later that day.

My wife and I went to one of there stores in Port Richey, Fl. I explained to the guy that waited on us that we did not live there and were just looking so that we could order it from the outlet store in Tallahassee, Fl. He told me that that was not possible, also. I also mentioned that I would pick-up from the store. He again said I HAD to have it delivered. Of course delivery in not free. Well, I live in a small in the Florida panhandle, Carrabelle, Fl. So now I was told that is not in their delivery area. I gave up and called the Panama City Beach store. Well I wanted to order the furniture over the phone, Told I HAD to come into buy anything! I explained I live two hours away, But that did not bother them. Now to make matters worse, they were stupid enough to tell me I could pick up the furniture at their Louisiana warehouse. That is at least 5+ hours each way from my home.

Rooms to Go in McAllen TX, sales associate Suzanne ** is a dishonest, disrespectful, greedy, condescending. My mother who is elderly went to buy a dining set, she didn't want the chairs that came with it. The sales person showed her other chairs online because they didn't have them there and Sales associate told her if she did not like them she had 48 hours after delivery to return them and she can get the others she liked but had to pay the difference of $80 plus tax. Associate never told her about a restock fee or additional delivery fee. She was pushing to sell, that's all she cares. When delivery person came she saw the chairs and didn't like them. She told him not to get them out of the truck because she didn't like them and don't want to keep them. He said he has to leave them there then when she get others they will pick up.

Rooms to Go customer service is HORRIBLE, WHAT A NIGHTMARE!!! I spoke with "CORPORATE CUSTOMER SERVICE", Justin **, this guy had the WORST attitude. We received the couch, which I'm not sure we're going to keep at this moment along with a lamp. The lamp arrived broken in half. The delivery guy said it would be next week before they could get another one to us, which means we would have to take a day off from work and wait for them.

I regret the very day I entered this store and purchased furniture. The sales people were ok, but the delivery and customer service is absolutely the worst I have ever experience in my entire life! Priscilla and all her delivery team in San Antonio Texas are horrible! DO NOT EVER ORDER ANYTHING FROM A ROOMS TO GO UNLESS YOU WANT TO GO THROUGH THE WORST CUSTOMER EXPERIENCE OF YOUR ENTIRE LIFE!

DO NOT BUY ANYTHING FROM THESE THIEVES. Bought 4 full size mattresses, they went bad really fast, called Rooms To Go as they were still under warranty. They said someone will come to look at them, sure enough a gentleman did show up, checked them out and said yes they are too bad to be used, took pictures and left. Couple of days later someone from Rooms To Go called me and said we are giving me this much credit. "You can go to store and pick up new mattresses" after paying the difference at the store, now over the phone and also at the store no one, just no one mentioned that I was supposed to keep old mattresses.

I placed an order for furniture for my mother’s house and was told we could use an Express Delivery option to expedite the delivery process. The company we were told would be there contracted the work to a different company. This second company (a man with his son and another man) delivered the furniture late Friday night around 9:30 pm 3/15/19. My mother’s cell phone (iPhone X) ended up getting stolen that night sometime after 9:30 pm after I received her text saying the company arrived. I tried to follow up with her later in the night at 12:05 am and her phone was off going straight to voicemail. The next day my sisters and I tried calling several times and texting but received no response until the call we made between (5:30pm and 6:00pm) on 3/16/19. A young man actually picked up my mother’s phone demanding the passcode saying he found the phone in a parking lot.

I bought a Serta mattress, sofa set and bed. All of them are damaged in few months. I called them up for replacement, I faced horrible experience when dealing with replacement. Rude staff, once sale is done they don't care for customer. Very very bad quality furniture. Anyone shopping here be prepared for worst.

I bought a sectional and dining room table from Rooms-To-Go two years ago. Five of the chairs were correct, one was a different color and style. They exchanged it but it took three weeks. It was kind of a red flag that they don’t expedite after they make a mistake, but I was ok with it. About 6 weeks ago, I bought a bedroom set from them. They were supposed to get here from 3-6 PM. They call at 1:37 with “We’ll be there in 11 minutes.” I said, "I’m not home, I’m at work, you’re supposed to be here after 3." “Well do you want to reschedule?” No I don’t want to reschedule! I want it today… after 3. I’m not cancelling my delivery, they are missing the window. They had to call me back but eventually agreed to bring it today, AS SCHEDULED, like they’re doing me a favor. Whatever. Still all good.

Someone had recommended Rooms to Go in Corpus Christi, Texas to me. Well I ordered a sofa sleeper 1/2019 and was told it would be delivered 3/2019. Well, no one showed up and I called four times to find out where the delivery was, only to be told someone showed up and they weren't coming back. I was told they tried to deliver three different times. I have tried over and over to reschedule, but now it's been back ordered until May and I was told in writing that they can't imagine how it could be delivered when it's been back ordered for months. So, I said let's cancel the order.

I will never do a business with your company and will recommend my friends and relatives to take their business to somewhere else. I can't believe though what your customers have to do to buy a furniture from you by your store credit card...

Purchased sectional sofa. Fabric seams came apart within 6 months. Rooms to Go inspected and acknowledged manufacturing defect and numerous complaints. First offered to send same unit again then informed the sofa was recalled and we could have a store credit. They didn’t have another sofa that worked but absolutely refuse to return money. We paid for sofa and extra insurance. They have supposedly remanufactured the sofa and still market it but still appears to have same seams. Store manager acknowledged many customers had same problem but Rooms to Go never returns money. Any reputable company would provide full refund on a manufacturer's defective product midway thru the manufacturer's warranty. Rooms to Go has little regard for the needs of its customers. Only referring to customer service on phone. Refuse to discuss at store.

I had really bad experience with Rooms To Go products and especially their USELESS WARRANTY PLANS. In 2014 I bought white Leather Sofa with extended warranty but after 3-4 months of use I had some stains on my sofa. When I called warranty department they said these stain are not covered. In 2016 I bought Bar height dining table and after 4-5 months of use one chair start making noise and back was getting loose, again I tried warranty department but never get back from them. I still have warranty request open in their system.

We purchased 2 leather couches with Jeff **. He was extremely professional, helpful, and friendly! He did not waste our time with items we weren’t interested in. We expressed concerns about negative customer service issues we read online. Jeff took the time to explain that Rooms To Go has over a 92% customer satisfaction rate with the millions of dollars in sales they do yearly. Our couches were delivered in 2 days by Josh and Noah who moved part of an old couch out of the way and in an efficient manner assembled both couches while making sure not to damage our wood flooring! We are exceptionally satisfied with our Rooms To Go experience. Everything that was promised was delivered and we will recommend and use Rooms To Go in the future.

I ordered from them a bedroom set and paid out of pocket $1700, no payments. First time they came they brought bed and mirror, but forgot dresser. I had to wait another 2 weeks. After 2 weeks they came and brought dresser but didn’t bring screws to attach mirror to the dresser. I refused to sign a paperwork work because service was not done and driver was extremely rude, at its finest and after that left and slept my doors. I called customer service and lady said she will have to order screws first, after I will receive screws I need to call and set up service again!!! She offered me for all my inconvenience $40 store credit!!! The worst company ever! Disappointed in all levels! I believe when screws will come they won't be a right size of something like that and I will wait another month. Shame on their customer service and delivery! Do not ever shop with them! 0 stars fits perfectly my review!

We purchased living, dining and bedroom furniture. Needless to say not all parts for our bed wasnt delivered. Delivery keep changing. Arrival was 1030 PM on a Sunday. Sunday after Thanksgiving 2018. Wow runaround when calling customer service to get my parts. I keep all my notes. Also they tried to get me to pick out a different bedroom outfit. Finally parts arrived for delivery March 23 2019. Guys wanted to take shortcuts to put parts on the queen bed. No please do it the proper way. They finished up. After they left I checked bolts. Of course they didnt finish tightening them. I paid a lot of money for my furniture. Dont waste your time.

We bought A living room set leather in Oct 2017, We have not had it even two years and the thread that holds couch together is falling apart. Paid for 3 year warranty. They say only one year manufacturer. Don't buy from here. Go somewhere else. Furniture is crap.

We purchased a set of leather living room furniture and were high pressured to buy their three year extended Force Field Protection plan. Within two years we had problems with the leather on one of the chairs and even though we bought the protection plan, Rooms to Go would not even consider repairing or replacing the chair. Their furniture is of poor quality and salespeople are most concerned with selling these protection plans. Go elsewhere.

(Background: we ordered this chair for $254 from Buy Buy Baby for it to arrive twice broken and also after reading the California proposition 65 warning stating exposure could possibly lead to birth defects/reproductive issues)

My wife and I bought the Cindy Crawford Home Calvin Heights Gray 2 Pc Sectional at Rooms to Go in Round Rock, Texas. In less than a year, we began to notice the stitching coming apart from the chase cushion. We called Rooms to Go and filed a complaint. They sent out the wrong piece (a top cushion) and took another two months to actually replace the defective chase. Six months later, the same thing began to happen again with the chase part of the sectional! This time we called and got the runaround. We are extremely disappointed in Rooms to Go for selling us poor quality furniture. Looking at these reviews, I see that many others are struggling with the same issue. Shame on Rooms to Go for selling people poor quality products! I should have done better research before committing to buy there. Lesson learned.

I visited Durham location to buy new dining table on Friday evening. We almost finalized and ready to put order after calling salesperson and waited for her 5 mins. When we shared our previous experience with delivery hassle, we asked her to provide some timeframe window for delivery so we no need to wait at home for a whole day. She gave us “I don’t care care” attitude with rude answers comparing with us in our professional life. We ended up dropping the idea of buying and left the store. They lost $1000 business and customer for future just because of their attitude. People can’t do business like this without treating their customer the way they should suppose to. There was one another salesperson sitting little far from us but when we left the store he was not even bother of asking any detail of help customer. We wasted our one hour in that store.

I've recently seen a change in Rooms to Go. I am so disappointed because I have loved Rooms to Go for so many years. I went in on February 11 to purchase some couches. I was told it "might not get there till April, but a lot of the time - they get these earlier, sometimes even as early as the very next week after purchase." I went back in today - one month and four days later since I had not heard anything - They told me it was going to be MAY now for my order AND if I wanted a refund, I was going to have to pay a 20% restocking fee... Furniture they won't even deliver to me!! What kind of horrendous policy is this?! I was able to work something out with the manager, but still - for this to be policy?! And to not have furniture for over 3 months after purchase?!!

I have used Rooms to Go in the past and have been satisfied. This time I had a bad experience and will never use this company again. I bought furniture for my living room. I did not buy a package deal because I loved the looks of the tables that were not part of a package, so I splurged. While assembling them my husband and I were shocked how flimsy the quality of the material was and noticed the chalky paint finish had no finish coat on them. I just retired as a manager of a craft chain and we carried many types of good chalk paint for furniture so I was not happy with the way it stayed on your hand if you run your fingers over the tables.

I purchased a Calvin Heights XL sectional about 18 months ago in the new textured woven fabric. I live alone and don't have company all the time. In less than a year I noticed several places on the seat cushion where the fabric was pulling apart at the seams. Trying to get to someone to talk to about this took forever and the person I did speak to was rude and only helpful after I asked to speak to their manager. They were not willing at first to do anything but finally agreed to send someone out. They sent a guy out to try and repair it, but he took one look and said he couldn't do anything about it. They replaced the one set cushion.

On February 13, 2019 Order No. ** was mostly delivered, however the china hutch was not able to be assembled. The installers informed me there was a problem with the screws to the base of the china hutch (even though 2 of the screws worked fine). He said he was sending in a report and that the following Monday, February 18, along with my additional order **, the installers would bring the parts necessary and assemble the china hutch. On Monday, February 18 the delivery was made but the installers knew nothing about a china hutch nor did they have the correct parts. I called customer service the same day and was told that the screws needed would be shipped to me and once they arrived I was to call back and reschedule another appointment, which I did.

Paying for express delivery is supposed to be here now. I took off from work to be here. They are now changing delivery time to 10 at night. Called customer service they ignored my complaint and hung up on me.

Every time I shop at Rooms to Go, I have an issue. I told myself I would never shop here again, but had no choice when the furniture I had purchase began to fall apart. I called and they offered me a small credit to go towards the purchase of something else, but told me I had to go in store to purchase it. I arrived at the store, picked something out and was told my payments would run me around $17 a month. Well that was lie, the seller also ran my credit without my permission, knowing I already had a credit card with them, he even looked at my account and saw this.

Purchased a Cindy Crawford "queen size" sofa sleeper bed from Naples, Fl. Rooms to Go. Online website and salesperson in the store indicated that the bed size was a queen size mattress. Ordered upgrade mattress also. When the sofa was delivered, discovered that the mattress was NOT Queen size. Was in fact only 69 inches (5'9") long. Immediately, called and questioned whether I had correct unit. Answer, yes. Amazing. Then was informed that that length was Rooms To Go definition of Queen size. I was amazed. Have had other sleeper/sofas and none that short. Asked to return it. RTG has a no returns policy. Asked for an adjustment. Nothing. Raised issue to management and same response. Complained about misleading and deceptive advertising. Did not receive any offer to help. Very dissatisfied. Would not recommend these guys to anyone else.

The show was great. Everyone was friendly, until they get your money. The delivery end is awful! First I make arrangements to be home only to get a call they’ll be late. Fine. We get a phone from the driver. He’s lost. Give him the address again. Never hear back until a strange call asking how we like our new furniture. Well we never got it. Never hear back. Call the next and get oh our road was closed! What!!! No. I live here in a subdivision, AT&T came. Wayne’s Pest Control can. Our friends and neighbors are driving by. Well that’s what the men said, that was a lie. Do not buy from this company!!!

Ordered bunk beds for my grandson. They showed up an hour and half late, of which I took off work. Then they did not have all the parts so they had to take it back. They will not be able to deliver another bunk bed for another week! I called Customer Service and they were TERRIBLE!!! The customer service manager was very rude, Justin **!!! He did not care and acted like this is a common occurrence. This is AWFUL! Do not do business with them!

$7,300 MISTAKE!!! DON'T DO IT!!! GO SOMEWHERE ELSE!!! Primary Issue: Rooms to Go not only did not deliver what we purchased, they are refusing to acknowledge their deceptive sales tactics on a $7,300 purchase, and refuse to work with us to resolve the issues. I am now working to reverse the whole purchase but they are refusing to. I will never shop at Rooms to Go again in the future.

We purchased over $18,000 worth of furniture for our brand new house and when they came to deliver my wall was damaged. I filed a claim and was told that basically the driver denied doing the damage and that they were not going to pay for it. My house was not even a month old. I’m beyond pissed and will not spend another dime with them. Beware!!

I was told this Is real leather furniture (Sofia Vergara). The furniture is four years old and started peeling after two years and getting worse. This problem is consistent throughout the furniture. Furniture has force field protection on it. The headboard on my bed also broke.

Made a $45k purchase just before Carls Patio was bought by Rooms to Go. Rooms to Go wouldn't schedule my delivery unless I paid the last $8,700 of the order - they don't trust you but you have to trust them. Order was delivered incomplete, damaged with packaging tape on everything. They didn't set up (as promised), didn't the packaging tape, and because they no longer carry the premium lines I bought, their customer service wouldn't help. Had to go direct to the manufacturing to solve my problems. When I expressed my outrage at their ridiculously poor customer service, they just hung up on me. Just image your service on a $7,000 purchase.

Purchased $12,000 new bedroom sets with adjustable bed frame & mattresses for disabled 80 year old parents on 2/16/19 at Plano, TX store for 3/3/19 delivery. Advised salesman “Toney” I would need to bring in parents to look at furniture & test out adjustable bed set-& mattress selection. Unfortunately parents did not like my selections. Called to cancel on 2/24/19 (a week later) was advised 20% RESTOCKING FEE and refund will be only 80% of sale!!! Manager “Juan” refused to waive even though merchandise was not yet received as delivery was not for another 2 weeks. Looking back now just realized there were very few buyers in the store that Saturday for President's Day sale. I am not aware of any other company that have restocking fees on merchandise not yet received? I will not shop at RTG ever again and will advise others to do the same.

Room To Go delivered a new bedroom set to our house on Valentine's Day. The next day, a stranger showed up at our door, ready to fight, because the Rooms To Go driver had dumped all the trash (cardboard, styrofoam, etc.) in his yard. He found a piece of cardboard with our delivery info on it (name and address), and came to our home. We called RTG to let them know what had happened. A RTG driver showed up unannounced at our home that night. We assumed the trash was picked up. WRONG!

Purchased a couch based on the look of the floor model. When we got ours the seat cushions overhung the front of the couch by about 2 inches. Called sales, an but that went nowhere. Called customer service and after waiting a long time heard from them that a rep would stop by and see the couch but it would be about two weeks or longer? So we waited. Service rep came and took pictures etc and agreed it wasn't right but wasn't sure what Customer service would do. Didn't hear back from CS in timeline he said so wrote them.

Our delivery of children's bedroom furniture was to be delivered between 2-6pm. Around 4:15pm 1/3 of our items were delivered as purchased, new and in good condition. Another 1/3 of our items were clearly used and damaged so we refused delivery of these items. The last 1/3 of our items were never taken off the truck. The delivery drivers left without unloading them. I called customer service and asked that they turn the truck around to give us the items that were not taken off the truck, which had been previously paid for. I was told that the truck was done for the day and would not be returning. I asked why the truck couldn't come back to give us our items that were to be delivered just within the hour, but were not delivered, and why they couldn't turn around when it was only 5pm, which was within the time frame of their scheduled delivery. I was told that they just "couldn't" and that another delivery would be scheduled.

This is with regards to my order that I placed with Rooms to Go for a King Bed. We have placed an order for multiple items and the delivery was on 12 Jan, 2019. Out of the multiple items that we purchased, is the king size bed with headboard and footboard which is still not assembled. The first delivery for the king bed set was on 12 Jan, where there was a damage during delivery and the rooms to go delivery person had to take it back. The second delivery happened around 19 Jan, the screws on the headboard were not aligned correctly, hence the delivery person was not able to assemble the bed. The third time, around 01 Feb, a technician came in upon our request, with no luck to assemble the bed.

Both recliners leg supports do not lift legs to straight position. Customer service keeps telling us there is nothing wrong with my chairs. I complained as soon as they were delivered, but they insisted the repair person visit my home to review. I waited a whole month for his visit. Now they say I have had these recliners in my home too long. It was their fault that I kept them after my complaint. Very poor service that I received.

Customer service is always excellent and everybody there is super friendly and nice. However, the products of the store are not what they used to be. Quality has decreased significantly. We bought a Cindy Crawford couch, BEACHSIDE NATURAL SOFA, that looked magnificent from a distance and sat well in the store, but upon use at home it started to gradually flatten out and feel like an item from Goodwill or something, even though we actually found really good finds at Goodwill previously. I would have loved to make this store my number one go-to store, but I cannot risk the finances of my family as they already charged us a ten percent restocking fee, and only the dear Lord knows what's lying in wait for us in the exchange item. Oh well, it costs money to learn where to shop...

I had a delivery of a bedroom set on 12/11/2018, while setting up the bed, the delivery company damaged my brand new laminate flooring. This damage was reported right away. The delivery company (SE Independent Delivery Services) was handling the claim for Rooms to Go. They emailed me back with an offer of $150.00, without even requesting an estimate. Then after I complained to RTG, they asked for 2 estimates and pictures. Each estimate was for approx $1200.00. The second offer was for $250.00. They stated if I didn't except this offer, the claim would be closed. So I called RTG customer service and complained. They then sent this claim to RTG claims dept.

I purchased a Cindy Crawford Home leather Sofa set a few years ago from Rooms To Go, which is now falling apart. The vinyl between the seating cushions is falling off the backing material. The couches have barely been used.

I ordered the Cindy Crawford sectional in October 2018. It was delivered and assembled a week later, but the tech said a bracket was missing that connects the couch together. So, I had to call customer service to order the bracket and schedule for another tech to come fix it. Well, my bracket arrived and 2 weeks later & another tech came out to fix it, only for him to say the wrong piece was sent to me (it was too short). He tried to make the piece fit and drilled an extra hole under my couch to connect the bracket. But that didn’t work either and my couch still slid out of place. So, 2 weeks later another tech came with the new brackets, and they were still the wrong ones.

I went online and bought a counter height dining table with 4 chairs, and at check out it asked if I wanted to add 2 additional chairs. I added 2 additional chairs, and waited for delivery. Delivery guys came out - and set up my table and chairs - and the 2 chairs were TINY, regular chairs. I told the delivery guys to take them. They said NO - that someone would come and swap them out. They were going to put in a service request. No one called me. It’s been about a month, I called them today and they told me I had the chairs in my home for too long, and they will not come pick them up!!! What the heck am I going to do with these regular chairs on my counter height dining table??? BAD BAD BAD!! Over $200 they will lose a good customer. I hold two Rooms To Go credit card accounts and have spent thousands at Rooms To Go! BAD CUSTOMER SERVICE... NEVER WILL SHOP THERE AGAIN!

In April 2018 I purchased an Electric Leather Recliner. Just recently the insides of the armrest (left side) broke. I learned that they use a small piece of wood to support it. I could not believe that it broke from just normally getting in and out of the chair. It took a week before someone came to look at it and another week before I was contacted by Customer Care telling me that they would not be able to replace it because it was not a manufacture defect because I broke it. They said they would try to repair it at their shop and it would take 2 weeks.

Awful experience. Went to the Ft Lauderdale store on Fed Highway to look for teak outdoor table and chairs. Bear in mind, not looking for a throw pillow. This was a $1.000+ purchase. Found a suitable table and chairs but they were not in stock and would be shipped from Tampa. They would not - under any circumstances- consider selling the floor model. After the delivery options proved unsuitable for an event I was hosting, I did not purchase. A couple of weeks later I was walking past the store - learned the floor display had been sold. Seriously, it was two weeks later. I despise unscrupulous companies and their salespeople. Hopeful this companies goes under.

My husband and I went into Rooms to Go in Murfreesboro TN. We just recently bought a home and needed some new furniture. We walked and were greeted by a saleswoman, the lady walked up to us and asked us the usual questions like price range and style. Totally ignoring everything we said she lead us to the ugliest couch. It had bright blue LED lights in the bottom and it was totally automatic. Price was way out of the range we specified. I tried to go off and explore away from her but she literally would not leave us alone. She was called up to the front and my husband and I sighed a breath of relief.

I gave them half a star because zero is not an option. The logistics department called several times to change the time frame of my delivery. On the 4TH (that's correct, 4 changes in a day) I was told the driver would call me to let me know he is one his way. I told them I would be there by 3:20pm. I pulled up to the house and there they were pulling away! I drove after them honking my horn and flashing my lights and they pretended not to see me. Called Logistics once again, to be told they will try to return again tomorrow. Do they not think we work? How else do we pay for the furniture? No thanks. Cancel my order and I'm going back to Haverty's. You get what you pay for.

Please be aware that Rooms To Go does not have a return policy. So if you go into a store and pick out a sofa, you sit in it for a few minutes and it feels OK, you then order it and schedule your delivery. You get it delivered and you sit in it for a week or so and it is not as comfortable as it seems for the few minutes that you sat on in the store, in fact, it is very uncomfortable, sits low at the back of the seat, the arms are very low and not supportive. You call Customer Service and they send out a service representative to look at it.

This is the worst mistake I made. I bought a sofa and loveseat and the loveseat was defective. They replaced it with another defective love seat. When customer service called me they had an attitude because I wanted to replace the defective piece. My advice is that you shop elsewhere for furniture. Be diligent and inspect what they deliver to you. It seems that they are unloading defective furniture to unsuspecting customers.

We had bought all of our furnishings for our new condo in Florida from Rooms to Go. After the one delivery came on a Thursday, We had another scheduled for Friday the next day and I called in and cancelled it before they were to deliver it. After fighting with them about giving me a credit back for the furniture that I cancelled, they told me that it would take 7-10 days to issue the credit. After just getting off the phone with them, they now told me that they are keeping a delivery fee and a restocking fee out of the money that I should be getting back in full.

In August I purchased a complete bedroom set from the Rooms To Go in St. Petersburg, Florida. I paid over 1300 for this set (plus I got the warranty and paid extra to get it delivered and set up). After purchasing this set I did not fully receive it for another month-2 months. I was fine with this as that happens a lot with furniture and they forewarned me. HOWEVER, a couple months after delivery my roommates and I decided to move to a bigger apartment in our complex. When we went to take my bed apart to move it we discovered that the deliverymen had failed to put screws in two places resulting in the supporting beam of my bed CRACKING and breaking in 2-3 places.

I placed an order online and was called with a delivery window, text with the delivery window, and emailed with a delivery window (all the same date and time). I made sure I was here to receive the items for my 4 hour time window. When they did not arrive and never called me to tell them they were running behind I called customer service to find out what was going on. The rep was rude and refused to admit they messed up. They would only tell me they were two stops away and could not give me a better time frame. When I asked for corporate's contact information I was told they were corporate, which they share the SAME building but trust me. They are not. The delivery was over an hour late with no explanation, then two chairs were filed as broken and when they called I didn’t have my phone available and they did not leave a voicemail or call my secondary number, so they marked it as complete.

This is the worse customer service I have received from the intake person to the unprofessional supervisor from corporate office. We purchased an extended warranty for our dining table chairs. We paid lots of money because they assured that nothing would stain those chairs! Completely false! They sent 2 tech to “clean” them. The first was not able to clean them and the second did not even attempt to do so. After almost 45 mins of discussion with this supervisor I was told, “Go and have them professionally clean yourself. There’s nothing we can do.” I asked to talk to upper management and I was declined that option! Stay AWAY!!! From these people!

Customer satisfaction is our first concern??? Don't believe it. This is TOTALLY A LIE. The truth is their rep will drive you nuts first before they decide whether they will help you. I ordered two paintings through the RTG website. A week went by, no delivery. I called and then the rep told me it will take 7-10 business day to deliver. Then 10 business days went by, I called again. Another rep told me my order will be fulfilled by an outside vendor. She needs to go through their Special Delivery department to inquire. Transferred me to Special Delivery depart, but nobody answer the call. Then she sent an internal email to Special Delivery depart to inquire for me. The next day, I called again. Another rep answered. She said no respond from the Special Delivery depart. Another inquiry email. The third day, I called again. No respond from the Special Delivery depart. Then I told the rep to cancel my order. This is NOT THE END of story.

With all the horrendous reviews out there I wanted to provide a good one based upon my experience. Years ago I had purchased a Cindy Crawford sofa from RTG. No problems with delivery and it lasted almost 10 years. So when I needed a new sofa and bedroom furniture I went back. With all the delivery and damaged item reviews I was expecting a nightmare. However, I was pleasantly surprised. My delivery window was 2 to 6 PM. At about 10 to 3 I received a call from the driver that they would be here in 30 to 40 minutes. Sure enough about 45 minutes later they arrived. Not only did they move my old bedroom furniture to another room, they were professional, fast and cleaned all the paper/boxes up.

Recommend you stay clear of Rooms to Go; quality is not there; awful customer service; and showroom mgmt does not care and prompts you to call customer service. You will regret your purchase. Further, when you do make contact with customer service, very unprofessional.

I really do not get on Social Media that much in general. In this case, I wanted to share the WORST customer service I received earlier today from RoomsToGo delivery in Arlington, TX. I purchased this furniture 1-5-19 in Selma, TX from Rooms To Go. My home is in Cedar Hill, Texas. Our delivery was scheduled for Thursday, January 10 between 12 and 4 pm. The furniture was delivered but was noticed damaged by the delivery driver and so it was sent back. We received a call from the warehouse who apologized for the damage and initially offered us a delivery of the following Thursday, January 17 or January 18th. I explained to the warehouse that would not work #1 and why should I have to wait a whole other week for something that was not our fault.

We purchased a mattress at the very end of Oct. 2018. Now the first week of Jan. 2019, the mattress is sagging in middle more than 2 inches. THEY WILL NOT WARRANTY IT. SHOP ELSEWHERE TO SPEND YOUR HARD EARNED MONEY!!!

Last July I bought a living room suit from them, it did not come on a Rooms to Go truck and was 3 hours late from their 4 hour window time. Well when the living room furniture finally arrived there was this bad smell. Needless to say since then we have been battling a bad flea infestation. Just saying, this all came from furniture.

Pompano Beach Store only exists lack of commitment to customer! I never go in and buy from this store! Delivery missing. Reckless and irresponsibility to solve the problem! The seller who answered us did not pay attention, as if we did not exist! Lack of respect! Very poor service, very poor position, do not give a minimum for customers! They just want the money! Lousy, lousy, lousy! I'd rather buy used furniture than go back to that store! Brazilian seller instead of helping, it only hurt us! People so spoil our race! A piece of advice I give... Do not buy anything in ROOMS TO GO! Disappointment, sadness and anger! Lack of respect! I rate this store!

I bought a floor lamp in November, it was delivered broken twice in December, so I decided to replace with a different model, and was suppose to be delivered in 1/6, delivery time between 8-12am, all of a sudden I get call that the delivery truck had a flat tire and it will be delivered later. I stayed home the whole day no call and then I called the store I bought the lamp from, only for the lady to tell me delivery won't be happening until 1/7. Keep in mind I had to call, the lady tried to lie and said the truck just broke down, again, here I am, trying to figure someone to be at my house on Monday while I am at work to get the delivery. This is disturbing to me, very inconsiderate, very unprofessional and not customer friendly at all. This is the third time waiting for a delivery of a lamp. Never buy stuff from Rooms to Go again. They don't care about the customer. Very disappointed customer.

I will NEVER buy anything from Rooms to Go again. Loved my sectional at first, but when delivered I was told the couch didn’t come with connectors. I then asked, "So the couch is meant to slide around?" The delivery guys told me yes. Also had a tear in the back that they never reported. I had to go up to the store to tell them about the tear and the missing connectors. The gentleman informed me that yes there was connectors and to contact customer service and they would be overnighted to me.

I went and purchase a kids bedroom suite from Rooms to Go for my son on Nov. 28. 2018. It was to be delivered on Dec. 7 which the company acceptance who I financed through in-house billed me before I got the furniture. The delivery men was in such a rush that I didn’t inspect the furniture thoroughly and I didn’t receive the nightstand I was told in the package. Plus they put two drawers in incorrectly. So I couldn’t open those drawers. They are stuck and as for today still stuck. Called customer service to be told no one can come out to fix it until Jan.15 due to the person is only in my area once a month.

Ordered a kitchen table and chairs from Rooms to Go and it was delivered but the delivery men could not put it together due to bolt hole they say was defective. They leave the glass table upside down in my kitchen and tell me someone will call me to set up a pickup date and exchange to another table. I get a call and they can’t send anyone out for 5 days because all of their drivers are busy. I’m stuck with a glass table in the middle of my kitchen upside down with one of their moving blankets under it. Why is defective furniture going out to customers and not quality checked before going out? Very poor service!

Delivery, repair service & scheduling are all conducted by 3rd party. This is the root of Rooms to Go problem. I ordered a bed for my son on October 14th. Today is January 4th & I've just received another unacceptable replacement part. I have 3 pages of documentation from this experience; here's the summary. In-store sales department was great. I had an issue with my 1st order on October 6th & they were very helpful in issuing a credit and helping me find a replacement. 1st delivery: delivery guys damaged the bed by hitting my front door with it. Front door damaged, but not bad. Repair person scheduled & he determined that it could not be repaired. Replacement ordered. Replacement delivered and delivery guys damaged another part of the bed during installation. Repair person sent & repaired the spot with a chemical so strong that we were not able to stay in our house.

I placed an order on October 27, 2018 and was told earliest delivery was January 5th. TWO days before delivery I am told will not be end of the month. I will not longer shop Rooms to Go. I will tell everyone I know not to shop with Rooms to Go. This is ridiculous! Worst of all I call and I am not given any type of reasonable explanation for this delay.

I would like to give negative rating if there is an option. I have order multiple pieces of furniture and paid money. The china cabinet was available when ordered and paid money for that but due to rescheduling the delivery the product was sold to someone which doesn’t make any sense and now they are saying the product is not available for next few months. How can they even sell the product once booked for another customer. Its been 2 months ordered the furniture and still waiting for them to deliver the exchange pieces. Very slow in delivery and response. They don’t even have courtesy to call customer to setup exchange or delivery for their mess up. Every time I have to call them to ask for the exchange or give delivery date. I felt it should be delivery guy’s responsibility to create a ticket for customer server to setup exchange. Anyways very disappointed with Rooms to Go and will never ever buy a product from Rooms to Go.

I purchased a sofa and love seat 3 years ago. I paid $1600. The so-called leather is shredding and peeling. I tried to get a replacement set. RTG offered to give me $700 toward a new living room set. Who in their right mind would risk one more dollar on this garbage furniture?

I got approved for a RTG credit card from Synchrony bank recently and needed a new living room. I went into the store in New Port Richey, FL and had the worst experience of my life shopping for furniture. The salesman was completely distracted and worried about 3 or 4 other customers so I could not get his undivided attention. So he charged my card and we left after picking it out. He PROMISED it would be delivered a week. 2 weeks pass and no word so I called him and he explained that it wouldn't be until Christmas before they could get to me so I had the manager cancel my order. I found another set that I liked and the store was slow to issue a credit to my account. So I told them there was another set that I was interested in and they cleared it up right away when I said I would reorder with the store. I went online and ordered it directly with the factory. 3 days after Christmas no bull the new set was here and the delivery guys were great.

My dinette set was scheduled to be delivered 12/26/18 between the hours of 8 and 12. I called at 9:30 for an ETA and was told they were on their way. I called back at 11:35 for another ETA and was told the number they had was a work number and they could not get in. I told the rep... that I had taken off from work and needed to return to work. The customer representative told me she to expect a call from the dispatcher... it is now 11:50. I waited until 12:05 and left for work... The dispatcher never called. I went into the Colony store to speak with someone and was told the only thing they would do is reschedule the delivery. No remorse or compensation for my loss of work... SO I refused to do business with RTG ever again!!!

Well, we purchased our couch & loveseat in October. It was delivered 2 weeks later with a deep scratch on loveseat. Called within their 48 hour window for repair. Technician came 2 weeks later, took pictures & said couldn't be repaired & someone would contact us within 7 days. They did & said would send replacement in 2 weeks. It came & was sliced/cut on bottom of recliner, OMG. It was loaded back on truck & we were told someone would contact us about delivery of another. Well, another few weeks later we received our 3rd loveseat, which we were guaranteed it had been triple checked. Imagine this, it came unboxed since it was checked before loading, it was not even sewn together on bottom front of it Haaahaaa! I immediately called for a refund, only to be told no refunds or credits. Told me I could return for 20% restocking fee. THESE PEOPLE ARE CRAZY, or select another set from them.

Need to have 0 or negative stars for this! The internet sales is a total scam! I purchased an item for $475 and paid extra $59.99 for delivery and setup. The ONLY reason I purchased it was because it was advertised as a delivery AND SET UP. I paid extra for set up specifically because I did not have time to do it myself. The item was delivered and not set up as promised. The only setting up was the box set up against my wall. I contacted customer service who sent a technician to assemble the item. Technician calls in sick and cancels.

Purchased a couch set from RTG in 2012 and all three pieces, couch, love seat and recliner began to peel/flake after about 4 years of use and 2 of those years it was a secondary couch, used sparingly.

My mom purchased a sleep sofa, two seater and end chair in burgundy in 2014. We went back in December 2018 to purchase another sleep sofa. Kathy the salesperson looked up the set and it had been Discontinued. She said, "I have two sleep sofas in the color you are looking for," and proceeded to showed us two sleep sofas similar to the color. We picked one in, but a different sofa was delivered. When the salesperson was recontacted she said come in and they would switch out the sofa to the correct one. Upon return to the store she lied and said we were mistaken and that she told us it was not available in burgundy or red. She was the one who showed us the sofa and wrote up the sales ticket while we sat on it. She also lied and said that she told us that it was not a sleep sofa.

I purchased a bedroom set a year ago. The worst experience and customer service I have ever went through. I moved in to my very first home I just bought and was so excited to get new furniture. The men who delivered it scratched my wood floors, and a year later with many phone calls and emails no one has reached out to me. I will never buy from Rooms to Go again and I will let everyone I know how horrible of a business it is!

Went to Rooms to Go to purchase an entertainment center. Service was great as you are buying merchandise, but when it comes to delivery it became a nightmare. First delivery, merchandise damaged, mentioned to take back and replace after waiting a full day. They wouldn’t take it back as they stated that it has to be there to exchange. Second time, a 13 hour window, again the replacement was damaged. After talking with customer service which they tell you whatever just to brush you off, I mentioned for them to check it before it gets delivered and days after I check to see if the notes requested was notated and it was, BUT, another date was scheduled and waiting window of 9 hours and then the merchandise was Worst, damaged and they wanted to leave it here and told them, "NO WAY that you are leaving a damaged merchandise in MY HOME again." They continue to say no until finally customer told them to take it back.

Don’t buy from Rooms to Go! They sent me couches that have bedbugs and will not do anything about it. They say “it’s impossible” for their furniture to have them. No it’s not. Our exterminator said they likely came in from the truck they had them delivered on. They don’t care if they give you bedbugs and make you spend thousands of dollars and have medical bills from trying to figure out what was causing all these hives on me. They told me they have had no other complaints. Yet when I asked what they were gonna do with mine they said nothing. It’s not possible for their furniture to have bed bugs. So therefore will continue telling everyone they’ve had no complaints. Ha what a joke of a company. I told him to check their warehouses and he basically laughed like it wasn’t going to happen. I’ve read multiple complaints online from others nearby that say they got bedbugs from their Rooms to Go furniture also. Order at your own risk.

Spent 4500 on furniture at Rooms to Go. Bought their stupid warranty package, two beds and two dressers. Week after delivery the stones in my Daughter's bed head start falling out, I call them and they sent someone out to fix it. One month later I bought a new house, I called Rooms to Go to ask if I moved if my warranty would be voided. I was told no. After moving in my new house the stones keep falling out again. I called them. They sent the technician out again then called me two days later to tell me since I moved my warranty was voided after I was told it wouldn't affect me. I am so sick of spending my money with these ** only to be screwed by them. They will never make another penny from me.

ATTENTION: TO ALL BUYERS, BEWARE DELIVERY SERVICE IS HORRIBLE!!! I purchased 2 sofas not one but 2 sofas to be delivered and the store assured me they would be delivered on Dec 18th between 5pm-9pm. That was the 1st Red Flag that something was weird because I have never heard of a delivery company delivering furniture at 9pm at night! But reluctantly I agreed because they said the furniture would be delivered. I chose Dec 18th for the delivery because it was the day before my daughter's birthday. So I was sure that we would have the furniture in time for our daughter's birthday event and for the holiday for the guests that were coming in on the weekend for Christmas.

We purchased a $900 recliner (included delivery & set-up) from Rooms To Go, Knoxville TN (salesman Wayne **). We had a delivery date for the afternoon of 11/30/18. This original delivery was canceled after they phoned us & left a message saying it would be early morning, changing it from the agreed upon afternoon delivery.

Ordered $6,000 worth of furniture; Sectional, console, and server. They bring a semi-truck to deliver that will not make it down our private road. I was told I had to get a smaller truck to assist them in unloading the furniture so they can get it down to my house. In other words, instead of them arranging a smaller truck to deliver the furniture, it's on me to get a truck and provide it for them. 2 years ago RTG delivered a bedroom set for my son in a smaller truck with no problems to our house, but now they can't get the same size truck? Because of their policy, I can't cancel the order, it is considered a return once it is loaded on the truck.

Please take the time to read this fully. Why? It’s rare when I take to social media or online resources to complain. Things happen, and frankly, I’d rather just move on in most cases. Again this, is an exception. Please know what you'll be getting into if you buy from Rooms to Go. This review is hardly an isolated case. On November 18th, before our move, we went furniture shopping. My wife, Lisa was set on Rooms to Go because of their ties with her home state of Florida, and because of a positive previous experience. They also had the type of fold-out couch we were looking for. The experience in the store in Madison, TN that day was great. We had visited 4 other places, liked what we saw in some of them, but went with RTG because of the staff, and obviously, the couch. We spent $1500.00 in the store that day. From that point, it’s been a series of problems.

After several months of shopping and comparing furniture models, I choose a Cindy Crawford set from Rooms to Go. I was told this set was a quality unit and widely popular. The cushions were large and thick and STURDY. This was a selling point for me. I do not want to "sink" into a couch and not be able to get out of it. About 18 months into ownership of my unit, the cushions began to sink, so I flipped the cushions or reversed them. This did not work either. So, I placed a service call with the extended warranty people, who sent out a technician.

About a month ago we purchased a new bedroom set for our son. Signed papers and agreed on next week delivery. Delivery day comes along and delivery truck is late. During unloading one of the guys noticed that both bed rails were broken. Without explaining much truck left telling us someone will give us a call to reschedule delivery. Also, during our 10-minute conversation with the delivery crew they did not hesitate to use profanity over and over again. No-one called us so we contacted RTG and were told that it will take another 5 days to get it redelivered. Even after speaking to the manager and explaining that our son did not have a bed or mattress they could not expedite it for us.

We purchased what should have been long lasting and quality leather - Cindy Crawford leather sectional. In 18 months its color has worn off where we sit and the cushion padding is almost non-existent... So bad we have to place pillows where I sit. I weigh about 200 lbs and this deterioration of the padding should not be in the condition it is in. I will never buy from them again. I have bought less cost leather furniture elsewhere in the past and my old set of 10 years is in much better shape.

Trying to get my furniture delivered has been the most frustrating thing I have dealt with in a while. Day of delivery I was told the truck broke down, which I understand happens. But was told would still be delivered just later in the day than originally told. Which is fine. Dispatched called twice letting me know estimated times which was 8:30-9:00 pm. Told them to come on. Last call from them was @ 9:45pm & said would be there in about 30 minutes. At midnight they still hadn't called or come. Next morning I call to see when they would be there & was told that it would be another day before they could even put me on a new delivery schedule. WILL NEVER DO BUSINESS WITH THEM AGAIN!

We will never shop at Rooms to Go again. We purchased a side chair (swivel). It looks great but it is so poorly made that the arm on the chair broke after one month of use. This chair has already been replaced once. When it was delivered, the chair was sewn with a defect. Then we waited two weeks and received the chair that we own now that has already broken. We telephoned Rooms To Go and they scheduled a service appointment for yesterday. They cancelled this appointment and now have informed me that the soonest they can come out will be January 2nd. This IS LOUSY CUSTOMER SERVICE. Actually, it doesn’t even qualify as “service”. Don’t waste your time shopping at Rooms to Go. You pay for what you get. Cheap furniture, cheaply made, and bottom of the barrel customer service.

The delivery window was 9am-1pm, with a phone call 30 minutes prior. As of 12:30, there was no call, so I called and was told they are running behind and it would be by 3pm. At 2:30, no call, so I called again, waited on hold 20 minutes and was told it would be "soon". No verification, no call to tell me they are late, no update. I guess they think people can just take a whole day off work to wait for furniture. LAST TIME I buy from Rooms to Go. NOT WORTH IT!!!

I thought I took a lot of time and effort in choosing the right sofa for me! When I sat on this sofa in the store it was wonderful. Felt very comfortable not too soft or firm. I have this sofa just about a year now, I already replaced the two end cushions and of course the same problem occurred! It's like sitting in a hollow cavity! This is one of the worst sofas I have ever purchased and if Cindy Crawford puts her name on this she deserves to be reviewed as well for allowing a product like this to have her name! Unfortunately I am stuck and out a $1000.00 but the good news is I would not recommend her or Rooms to Go to anyone! A lot of nerve to sell this sofa as blend of feathers down where each pillow can be fluffed to fit your desired relaxation level! SHAME ON YOU!

Don’t buy any furniture from Rooms to Go. They have absolutely no service department. If your recliner or anything breaks and it’s not under a service warranty, another words when it expires you’re out of luck. There is not one person on the internet that comes and fixes recliners. Rooms to Go is a hack store. You get cheap furniture - you get cheap service to get a cheaper product.

Should have read the reviews on Rooms to Go before purchasing from them... our bad. Sales will tell you that you have 48 hours after initial delivery to exchange or change your order if you are not happy. Not true, you can exchange for a 20% restocking fee but you cannot change or return... ever...