Rooms to Go Reviews

The next morning, we contacted customer service and explained our dilemma. They advised us to contact the store manager. After calling the store and getting a callback from the assistant manager, we explained the problem. He told us the bed was missing two bunkie boards that need an additional $120. They would have to order them and we would have to wait or we were welcome to purchase the display set at full price. We were never told this by the salesman or the acting store manager at the time of the sale. We were assured several times that everything we needed was included with the set. We were told wrong by the salesman and manager.

Do you think we would get an apology at least or recognition of their mistake? No! He said he would not recognize any wrongdoing or apologize because unless we purchased the mattress from Rooms To Go, then they weren't required to explain what else would be needed to fully assemble the bed. He offered two choices - return the merchandise or buy the extra pieces. We have never received such a low level of service from any reputable merchant. There was no empathy or recognition of responsibility whatsoever. $1,700 may not be a lot of money to a big company, but this bottom of the barrel reaction to our concern just cost them a potential lifetime customer. Do yourself a favor and do not support this company.

A few days later, I received a call from RTG & they stated there was nothing they could do; that due to normal use of the sofa, this can happen. I asked if they were going to send someone out to close the stapled section which the technician had removed. RTG stated it would be my responsibility to have any repairs done & I can call a furniture repair company to do so.

I am very disappointed with the response and service from RTG. I also would like to add that this was not the first time which I experienced cushions collapsing from the sofa. Our first purchase from an RTG outlet was a 2-piece leather loveseat and sofa. Because it was purchased from the outlet, it had no warranty. I just really never expected the same thing to happen twice. I will not be purchasing any furniture from RTG in the future. I hope this will be helpful for anyone who decides to make a purchase from RTG.

We waited for about two weeks to hear from a supervisor who wanted us to send her an email with the damages. Two weeks later, she stated that we can take both the love seat and also the recliner back to the store and we can exchange it but we needed to pay an extra $200 each. It was tough for us but we agreed and also vowed never to do business with then again... It does not end there. We went to the store only to be told that it was not 200 dollars each but 400 dollars each. We again reached out to the supervisor who then claimed to have made a mistake and that the store was right.

There is no way I am going to spend another $800 in that place. We then decided to call the corporate office, again with the phone tag. When we finally got a hold of someone, we were advised that we take all three pieces and they would give us 900 dollars credit or we keep the furniture and they'd give us a $250 store credit. We decided to get the $250 store credit but vowed never to do business there again. I am led to believe that we purchased cheap, old defective leather or was it leather at all? Bottom line, lesson learned. Do your research before purchasing anything. In this case I wish I did.

I will never buy from Rooms to Go again. By the way, I'm still waiting to hear from them to set up another delivery date. Guess I will have to call them myself. This whole experience has been a nightmare. I'm very unhappy with the entire situation. I ordered this piece over a week ago. Since then I ordered a washer and dryer from Lowe's, which I received the very next day. Too bad Lowe's doesn't sell the furniture I need.

The RTG website states that Customer Service is a number one priority, a claim that is not substantiated in any way by my customer service experience today. I'm not asking for a custom-made piece of furniture. I just want to buy a relatively inexpensive stock item. The lack of response and content of the responses from your Customer Service department have left a lasting impression. I would advise anyone to take their business elsewhere. Oh, and that $1,000 sofa purchase I planned to make? I will be ordering from another furniture store at a higher cost. It's worth a few hundred bucks for me to get the item I need in a reasonable time frame from a company that truly demonstrates a commitment to customer service.

I've also submitted the above to their Corporate Customer Support. If I get any follow up, I'll repost the response.

January 2013 - Our "leather" loveseat started in two areas a "bubbling" effect. I called our local store again where we had purchased the set. We had been led to believe that if we added their "leather" protection at the factory, it would extend our warranty to three years. Wrong. This only covers stains. The customer service rep readily supplied me with a phone number for a leather repair company that comes to your home. I phoned them and was given an email address to forward pictures to, which they sent to a repair technician. Within a few hours, I got an email that stated, "What you have is a perfect example of what happens to bonded leather after 2-3 years and is not repairable." My question, "What is bonded Leather?" Another call to the local store and one more to corporate and still I hear there is nothing they can do for us.

I have now searched the internet to find that bonded leather is to leather what particleboard is to wood. Not good. If our sales representative had told us that the set we were choosing would only last 2-3 years, we would not have purchased the "leather" set. It is only my husband and myself, so it is not like it takes abuse or gets used very much for that matter. We will never buy anything from Rooms to Go again. We are very disappointed and feel that we were misled.

10 days later, a full size leg arrives. I called them. They said no defect for the sofa. It is only the leg problem. All the 5 legs are the same length and not all can touch the floor at the same time. The technician witnessed this and ordered the same leg to replace one of the five. Do you expect anything would change? The technician just came and spent the time to collect his money and go. The problem is still there. No way to change or deal with the problem. Still I cannot have the sofa replaced since the sofa has no problem and only the legs problem. I cannot have refund since they are in the business longer than every one, so they have it somewhere saying no refund.

According to them, the sofa has no defect. If not even and one leg seems too long, then cut it until all five touch the floor. But the 5 legs are the same length. Seems that their quality is just so and all the products pass the QC. Whatever the problem or however large is the problem, they think it is normal. No defect. Ouch, my hard earned money. Warn everyone. Be careful not to shop at Rooms to Go if you do not want trouble.

At this point, I am disgusted with your company and your customer service is terrible. As a customer who spent so much money, you would think I would receive a little more courtesy. I am writing as I want this issue rectified immediately. I am considering returning all of the furniture to your store for a total refund as well as taking this issue to major media outlets as I did not get what I specifically ordered. I would like a timely response and resolution to this problem from a manager or senior representative who is authorized to correct this issue. Also, please be advised that I indeed ordered a sleeper sofa as I would not have purchased a mattress if I didn't think I was getting a sleeper.

I called customer service and they said they wanted to send a technician out to "fix the stuff". I told them if I wanted used or repaired furniture, I would have bought it. I told them I wanted it replaced. All had to be reordered. It is going to take 3 more weeks. In the meantime, we decided, even though it was basically "cheap crap", we would go ahead and get the matching chest of drawers as the room did not look full. I called the management and asked if they would give me a discount on the dresser for being inconvenienced, not only with an all day and half a night delivery day wait with no call, but also for having to go though it all again after waiting another 3 weeks. Their response was that they would charge me only $10 for shipping!

This was laughable since they are already delivering to my house. There was no discount, full price. Do yourself a favor and go somewhere else. There is an old saying that says you regret buying something crappy everyday. Buy something good and the sting of paying for it eases but you have a lifetime piece of furniture.

We are normal-sized people and our son knows better than to even think of using it as a trampoline or launching pad. This furniture has been used often, but gently. We received this couch the week after Thanksgiving. Before Christmas, we had our first replacement order in for the chaise. The back cushion was collapsing and despite repair, the cover would not stay zipped. When the new chaise arrived, it was very visible how worn the sofa section had become in no time. By the end of January, we had another call in for repair. This came after an exposed frame nail scraped my husband and tore a hole in the couch. Additionally, after just two months of normal use, all seat cushions had become very degraded.

All sank in the middle and you could feel the frame under your knees as soon as you sat. I could measure almost an inch and a half of compression after a seat had been vacated for more than an hour. The rear cushions were also visibly dipped. We often opted to sit on the floor for greater comfort. A service call was set for two weeks after our complaint. A very rude man came out first thing on the scheduled morning. He said he could do nothing. When I called the next day to inquire about the next step, I was told it would be 3-5 business days before his report was due and would take additional time to review and determine a course of action. At this point, my husband found an unpublished email address and we worked with them for resolution.

Despite pictures sent to them documenting excessive wear and damage, they argued that the couch was in excellent condition and refused to do more than replace the whole set. Considering that we were working on our second replacement in two months, I suggested that a more cost effective solution for both parties that continued replacements for the life of the warranty would be to return the sofa and forgive the remaining payments. We'd already paid 1/4 of what was due in this time period. They did not find that acceptable, but we didn't find it acceptable that we had received a shoddy product with poor service and slow replacement.

Rooms To Go replaced this new brand stating the same - it was defective. For a year now I have been replacing mattress every 2 to 3 months without a single call from a manager. The customer service is rude and not able to answer anything other than they will send a tech out. I have had it with their mattresses. I want my money back or I want a manager to call me, stating they offer the top of the line mattress for my year of being inconvenienced. The first mattress was a Serta. The next brand is Sealy.

They told me on the day of the delivery that they would be at my house between 8 and 12. They showed up at 1. I told them over the phone to go ahead and deliver the furniture; I would be there shortly to sign off on it. They came to my door, knocked on it, asked if there was anyone over 18 there, and then left! I called RTG and told them to keep their furniture, and to give me my money back. I was hung up on, by the manager, twice.

First of all, I want an apology from the company for their rude customer service. Secondly, I want the manager of the Newnan store immediately fired for her unprofessional attitude. Thirdly, I want RTG to go out of business forever! I will never shop there again, and if you're my friend and there is furniture from RTG in your house, please lie to me and tell me you bought it at a yard sale. It's unbelievable! After reading the reviews on the sub-par quality of furniture offered, I thank God I found out the truth of what I was actually buying before it was too late!

We tried repeatedly to call customer service but were only able to get through hours later. Same result - nothing they could do. Based on this experience, we have no confidence that they would ever stand behind their warranty and they may be one of the least customer friendly companies I have experienced in recent memory. We won't be repeat customers and urge others to stay away!

Well here it is Wednesday night, 8:45 PM, we get a call from RTG. Our salesman, he starts out saying our order is not in the system and did we call to cancel our delivery? We proceed to tell him “No, you set it up for tomorrow (Thursday).” He continued to argue and say that we are out of luck - my mattress delivery is not coming? We asked to speak to a manager; he said they all have left for the night. Then he tries saying “You didn't set up a date with the lady at the service window?” We never got close to any lady at a service window; he handled the transaction.

So beyond annoyed, my husband got on the phone, he proceeds to tell my husband the same thing that we are out of luck. My husband tells him he is calling in the morning and expects our king set to be delivered by Friday. So needless to say, another disappointing visit to RTG. They took our money and I had to pay another $99 fee and no mattress delivery. We will be calling Corporate RTG and many other sites to file a complaint on the Raleigh, NC store!

We went to the store, waited about 20 minutes and a manager named Judy spoke with us. She said the salesman claimed he told us about it and we agreed to buy the fabric protection. For a leather recliner? It's leather for cripes' sake. I told her that I would never buy that for leather. She asked, did we review the order before accepting and signing it? I said, "How? It's on an electronic screen and we were not shown the screen. We had to sign electronically also. Then it was printed out and stuffed in a bi-fold folder. The salesman did not go over it with us." She then said the fabric protector was put on the furniture before it was shipped and our $80 could not be refunded. Even with the two of us telling her that the salesman did not say anything about a fabric protection package, much less ask us if we wanted to buy it?

It was a huge waste of time. They could have just told me on the phone that no refund would be given. After reading some of the complaints on here, I guess I was fortunate that they only got to me for $80. Stay away from this place!

About a week later, the light hit it a certain way and the table looked like it had been through one of those car washes where it scratches your hood. I called RTG and they sent someone out a couple of weeks later. He has no personality, and he looked for 2 minutes and said, "I'll put it in my report." I get a call in another couple of weeks that said I was supposed to report it within 48 hours; my agreement said 30 days. He said it was customer error and there was nothing they could do because the warranty was void.

The bottom line is they were penalizing me for picking it up myself. There was no way I could scratch an entire top of a table being put together in the box it came in, which their guy loaded in my car. If you ever pick anything up at the warehouse, open the box first and look at it because it's your word against theirs. The table was not even eaten off of for a month, and they did nothing to correct it. It wasn't the money; it's a cheap table like all of their stuff. It was the principle that there was no way I could have done it and that guy knew it. I want his job if they're paying him by the hour and he's working 5 minutes.

The interior framework is flimsy and cheap. I expected so much more, especially for nearly $3,200.00 for the set. I will never shop at Rooms To Go again. I've always been a quality-minded man with very high standards. I don't mind paying over-the-top prices for good solid furniture and electronics. I feel like I bought this at one of those cheesy furniture outlets on television. The wife finally admitted she made a mistake. She meant well, but live and learn - the hard way.

Well, last week, my 84-year-old father came over. When he sat on the couch, guess what happened?! It collapsed on the floor again! I called customer service and now I'm told they won't send out a technician and won't help me because they only have a one-year warranty on their manufacturing! I suppose it's my fault for not paying attention to the warranty but the fact that this company won't stand behind their products has caused me to never shop there again. I spent over $2k on this set and now I have to replace my entire living room. It's a shame because they have beautiful furniture but buyer beware! I am filing a complaint with the BBB.

We went to the store where we purchased the furniture from. The salesperson told us they don't have a refund policy. We asked to speak to the manager. She told us the best they can do is to schedule a time for a service technician to come out and check the issue. We asked if she will call customer service from the store. She did not and said she would go back and email them right then. What a waste of time! I called customer service from my cell phone while the salesperson called customer service directly. I asked for a refund of 80% of my purchase and to schedule a pickup of the furniture. I spoke to a person who informed me that I did not read the terms and conditions of the sale on the back of the receipt.

I quoted the terms "...only 80% of the purchase price will be refunded to you... after merchandise has been delivered in good condition." I asked what good condition means to them. He said after the merchandise has been signed for by the customer it is in good condition. I asked to speak to a supervisor. I am still waiting on a return call from the supervisor who was on the other line. I will continue to call and express my dissatisfaction as many times as I possibly can stand. I will tell all of my friends, family and co-workers not to even go look in a showroom anywhere! The company policy is not being honored and the customer service portion of the business stinks. I will never buy another piece of furniture from Rooms To Go!

First problem, there was no courtesy call for the time tech will be to my home. Secondly, it should be mandatory that someone come out that day if not the next day to service my furniture that I've only had for 7months. But instead, Rooms To Go would allow me to wait another 15 days. After reading the thousands of complaint regarding your service and furniture, I need to start a petition to make sure that you are adhering to complete customer service and not dragging about a bunch of ** when someone call in to complain. And to end, stop saying that you completely understand what I'm going through; you don't! Your $3,000 furniture is not falling apart; mine is!

On Thursday, Dec. 20th, I called around 9am to confirm delivery. They stated correct delivery address and delivery timeframe was confirmed at 3pm-7pm. I received call at 1:10pm notifying me of delivery within the hour. I waited at my apartment until 2pm when I received a call from the delivery guy. Despite the fact that I had called that morning and confirmed with my correct delivery address, they sent the couch to my billing address located 1.5 hours away. I called customer service to complain. After about 30 minutes, they said they will be able to deliver later that day. I immediately received a call from a person saying she's in the delivery dept. (female named Dionne?) and they will have to reschedule. I said, "Are you sure? I just spoke to someone who said they can deliver today." She said, "Yes, I'm the person she was talking to and I told her I can't promise anything."

I complained and she said she'll e-mail the delivery manager and let me know. I got a call back 20 minutes later and she said she can deliver both pieces on Saturday (12/22). On Saturday, Dec. 22nd, I called around 9am to confirm delivery. No notes or scheduled delivery in the system reflecting what I was told. I complained and demanded to have a supervisor call me back. After waiting an hour, I called the store and spoke to my sales rep to complain. She told me they can deliver on Saturday, the 30th. I declined and demanded to speak to a manager and receive it sooner. She said they will call me back. No manager ever called back, but a customer service supervisor called me and said a delivery had been scheduled for the 30th.

I told her I never agreed to that and wanted it sooner. She said she can have it delivered on Monday (12/24) but the time will be at the discretion of the delivery person and they will call ahead an hour in advance. On Monday, Dec. 24th, no call from anyone. Customer service department is closed and I have no one I can contact. On Wednesday, Dec. 26th, I called and demanded to speak to a manager. I briefly explained my experience and the lady said there was no delivery scheduled for Monday and no notes regarding it either (shocker!). I waited three hours and got a call from a manager who said he can expedite the shipment for the next day (12/27). Couch arrived on time on 12/27 with no problems. Let's see how bad they can screw up the delivery of the sofa sleeper piece in mid-January.

I paid for the dining room set because this was something I saw on the internet and I dream of owning it one day. My day had come, and I wanted what I worked, sweat, blood and tears for. I waited two months. I received my dining room set December 11, 2012. When I called earlier to complain about the inconvenience in waiting so long after paying you guys the full amount, I asked, “Could you give me two more chairs for the inconvenience?” The agent on the phone told me, in these words, “Oh no, Ma’am. Rooms to Go would never give you anything for your inconvenience. We don't do that. Sorry.” Now, when I got my dining room set, one of the chairs had a slash in the back. The guy that was putting the furniture together cut the chair and tried to tell me, “We’re gonna tape this chair up for you.” I looked at him and said, “Oh no, you’re not. Get me a new chair.” And the guy complied, as he should have.

When I called the customer service number, they informed me that a chair would be switched out on December 19. This is unacceptable and a bad way to do business. I have never, never had a furniture store make me wait 2 months for me to receive an item and then make me wait for an item that your team messed up; moreover, to have your employees speak to me as though I'm am unworthy to receive anything extra. My friend Lonnie ** bought furniture from you, Rooms to Go. When I told him how I was treated, he was upset as well. I am not very happy with your service. You could and should do better. I am not a happy first time customer at Rooms to Go :(

When I called customer service for help, they sent a technician to check out the damage, and they determined that it was all my fault and they refused to help me. I am still paying for the furniture, but once I’m done, I will destroy the RTG card. I do not want their cheap stuff anymore - not worthy. At the end, I had to buy some paint and drawer liners to cover the parts that were damaged, a simple solution that they could have ended with to keep a customer happy. Too bad RTG!

Customer service agreed, delivering another set of the same furniture next week. As the furniture arrived, we checked the footboard of the bed and it had the same patches of holes. Clearly, it's a manufacturing defect on all of the pieces for this set of furniture. I was sad and disappointed because I really liked the set but I wasn't going to live with defective furniture that I paid the full price for. I wasn't too worried because I was definitely sure that when the service technician came in he would see the holes and we would be able to pick out a different set of furniture. Well, to my absolute disappointment and shock, I received a call telling me that the dots/holes were considered to be a part of design, according to technician! Are you kidding me?! The lady who called me was absolutely rude, told me it was my job to inspect the furniture at the store and no refund or replacement will be issued. No one has ever spoken to me that way, especially a person from customer service.

I worked myself in customer service for 8 years and I would've been fired for talking like that to a customer. I couldn't believe it. Even if I saw the holes in the store, I wouldn't have thought anything of it because it was a showpiece and it may have some damage on it. I wouldn't have been too worried about it because that wasn't the piece I was getting. Anyways, besides the rude customer service representative and ridiculous no exchange policy, I have to live with the set of furniture that I don't like? I am absolutely convinced it is defective and I do not care what anyone says. This is 21st century and any company should have a more decent customer service and exchange policy. Even if those holes are a part of design, I should have an ability to exchange the set if it wasn't what I had expected. It seems like if I bought the set online, I would've had the ability to return or exchange. But because I picked it out at the store, I can't exchange it? I would have never dreamed about having so many issues and so much trouble with this company.

Once they have your money, they don't care. I am so disappointed and I will never be returning to RTG. I really wish this could be resolved and I could pick out a new set but with the current policy and horrific customer service, it seems to be impossible.

I called the store and Carla apologized for making the mistake and said she would fix the problem and call me back. The delivery drivers were still waiting and the driver explained to me that I would need to keep the furniture delivered or it would take more than 2 weeks to get what I actually ordered. The deliverymen left the furniture in my bedroom, with my mattresses sitting on the floor, the dresser half put together, and the bed still in the box.

When Carla called back, she said it would be another week before I could get what I had paid for, and before they would pick up the items left in the middle of my bedroom floor. I told her this was unacceptable and I wanted to get the furniture I paid for. Carla and the manager Michael ** were supposed to work on the problem and see if they could get me furniture on Tuesday (October 23, 2012). Carla then told me that there was another bedroom suit I can get on Tuesday, but it will cost me an extra $100. I told her this was unacceptable and I felt as if this was done on purpose just to get more money from me. Carla and the manager then supposedly worked to get me the bedroom suit I originally ordered and I was told it would be delivered on Friday, October 26th and I would get a call this a.m. (10/22/2012) from the store's Assistant Manager Scott **. Carla also stated that I was to receive $215 back and it would be a check sent from the corporate office. I reluctantly agreed to this delivery date and made arrangements at work to have someone work for me.

I never received a call so I called the store and spoke with a Karie (pronounced Car-e). She stated that my furniture would not be delivered until 10/30/2012. I told her this was not what I have been told and that I would be at work that day. I asked to speak with a manager and was transferred to Tarra, who became argumentative and said that no one had told me I would get a delivery on Friday 10/26/2012. When I told her I have the voice mail left by Carla, she said the voice mail was wrong. I then told her I just wanted my money back and I would go elsewhere to buy my furniture. She said I could not have my money back, that I only had 48 hours after purchase to get my money. I asked her how I was supposed to know at 48 hours that they were going to breach the contract and deliver the wrong furniture. She became very angry and hung up the phone.

I called back and asked to speak with the manager and I was then transferred to Scott. He proceeded to say there was nothing he could do and if I wanted my furniture, then I would take delivery on 10/30/2012. I explained to Scott that I work 12 hours shifts in a hospital and that I would not be home to take delivery on that day. I again stated that I wanted my money back and he said I could not get my money back. He said if I look at the back of my receipt, it states that I only have 48 hours to get my money back. He said there was nothing else he could do for me and he gave me the 800 number to call. I then called the corporate office in Florida and was again told that the delivery date is 10/30/2012.

I don't know what to do at this point. I am out almost $4000. I have furniture in my bedroom that is not put together. I have been sleeping on the floor, and I can't get my money back to go anywhere else to buy different furniture.

It wasn't there. He went back into the office with the entire contract and returned with the contract with an additional page. This page was not in the original group of pages with the contract, but because it was there now as a part of the contract, I agreed with the contract and signed it. It showed that after paying $2,700.00 est., I would be finished in a 12-month period. Once the document was signed, the manager took the document back into the office and stapled it close with a business card on top. Thinking that I had the whole contract that I had just seen, I left a satisfied customer. Instead of paying his suggesting amount, I paid $250 per month on the first day of each month and on time each month. In addition to this, I put a $481.07 as a down payment. I work in Hawaii. A month later, I returned to Hawaii and looked over the contract - the page that wasn't there in the beginning wasn't there again. So now I have no 12-month contract, yet I made every payment as the sales manager had suggested.

I was thousands of miles away, so to go back into the store at this point was not going to happen. Regardless, I trusted that what the manager said was true. I could pay a certain amount and more and surely no reputable business would trick me out of my money. Well, I paid $250.00 per month for 9 months and went into the office to pay off the furniture in October, instead of waiting until December, just to find that they now wanted $1947.38 as the balance. I was pretty sure that I had paid $2731.07 and that the worst case scenario would be that I had to pay a couple of hundred dollars, but nothing prepared me for this. The page that was missing from my copy that was provided by the RAC or Rooms-to-Go manager was also missing from the store document.

I spoke to the manager at the store on October 8, 2012. She informed me that the previous manager was no longer with the company. She and I had gone over pretty much everything I have stated in this document. I assured her that I will not allow Rooms-to-Go to rob me or get away with their unsavory sales practices and that I would like to discuss this issue with the store manager or the RAC Acceptance manager. Two days later, I had that discussion with the store manager. They are in complete denial of having any such a program where you can pay off furniture in a 12-month period without then paying an additional lease fee.

Then, after a long conversation with the RAC manager, I advised the manager that I would like my money returned and I will gladly return the furniture. If this is not appropriate, then I would like to have arbitration or we could resolve this issue in small claims court. Somehow, this trick of scamming me out of hard earned money in this economy is not going to be made easy. I am now awaiting this arbitration that Rooms-to-Go and RAC Acceptance are scheduling. If there is no agreeable result, I do plan to take this issue to court. No one staples your copy of a contract close with a business card attached unless they are trying to get away with something and I gave them the benefit of the doubt because the are a reputable company. This is my only mistake, but I refuse to allow them to capitalize on this unfair practice simply to gain sales and profits. This was a scam that I would have never expected from a place with such a national name and size, but anything is possible.

My husband called today and we talked with a supervisor named Sheryl. She actually approved us to go to Rooms To Go and replace the entire group. I think this is a very unusual situation; she was in a good mood. Trust me, I would never ever buy from Rooms To Go again. And I would tell anyone if you go to Rooms To Go, expect the worst furniture you will ever find. I regret every single penny I ever spent there. The furniture is junk, trashy and a piece of garbage.

I can't even take them to small claims court because I live in NY and the company is in Florida. Do not buy from this company! I should have dug up this review site before I purchased this garbage. I'm so upset, I could cry and there is no recourse. I put a complaint in with the Better Business Bureau, but I'm not sure if it's going to do anything.

Since I only brought the defective part, I told them to arrange to take the table from my home. They refused and told me to call the memorial office again. I called the memorial office; they refused to get a truck to take the table and told me since you picked it up, you have to bring it back. I explained that I went already once and will not go again. The manager was rude and she told me this is not going to happen, that we pick it up. I wrote a letter to the owner and asked to get the owner to read my experience. Nobody called me to apologize on the bad experience. Bottom line, this is a very bad experience, bad customer service, defective product. Be aware.

We thought this a nice feature but it really wasn't that important as she was not trying to rebuild bad credit and planned to pay it off within a year. She made a down payment of $424.28 which included delivery of $119.00, the tax was $243.75. So imagine her surprise after a year of payments of $294.44 when she called the store to find out what her payoff or balance was and they told her she still owed $2,650.00 and had only paid $400.00 or so to the principal! Why we asked? Surprise! They had lied and after several questions told us that RAC stood for Rent-A-Center! Additionally if you did not pay off the total $3,000.00 in 6 months, you were charged an additional $3,000.00 all over again and then if you still didn’t pay it off and took the entire 36 months to pay, you would be paying on another $3,000.00 on top of that!

No wonder they will report you to the credit bureau as paying 3 times the amount because that's actually what happens because you are not buying and making a simple traditional financing with Rooms To Go! You’re renting/leasing through Rent-A-Center! The payment plan is absolutely ridiculous, unheard of and nothing but a scam. In addition to tacking on $3,000/$6,000, the financing is 32% to the principal and 68% to interest! When we discovered this, we immediately called the store and were directed to a lady in the RAC Office, Susan, and explained what we had not been told by Danielle who is now no longer an employee and our sales person Michael about any of these contract details. We told her that this was malicious premeditated procedures to scam poor people or those that are in dire straits into a payment arrangement that makes RAC/Rent-A-Center triple the money.

If we had wanted to deal with Rent-A-Center, we would have gone there in the first place. The truth is we would have never stepped foot into a Rent-A-Center simply because we already knew people that agree to buy and accept the terms of Rent-A-Center are desperate. Actually, we would have walked out or paid cash. We were duped into thinking we were making a traditional finance agreement with Rooms To Go. They never explained what RAC stood for. I was told I would be contacted by Susan’s manager, who by the way I had to call. So, I was contacted from a Mr. Patrick **, manager who started the conversation by using the words third party, hear say, and your daughter is obviously an intelligent individual so she must have read the fine print. I said no, they never offered the fine print. If so, we would have read it. They misrepresented the entire program.

My daughter at this point has paid over $3,600.00 on this furniture. I told the first manager Susan and when asked by Mr. ** patronizingly "What is it that you want?" I said I would like to figure the purchase of the furniture at regular or decent financing and pay the difference. My daughter has paid over by $516.33. They offered that she pay $1,000.00 more which We won't agree to because she is not getting anything in return for it such as merchandise. I suggested we subtract the overage she paid of ($516.33) from the $1,000.00 they thought she should give them and pay the difference and he said "Ha no way! We will or my manager will never agree to lose out on $1,600.00!"

This place needs to be investigated for fraudulent, misleading and lying to consumers that can't traditionally get financed. They fail in every way to tell the true details. Mr. ** who, was by the way extremely patronizing, said that he was proud of their program, and proud of the over 6,000 people on this program. I told him they are either so desperate or do not understand that they are going to be paying Triple the amount of the furniture. I said if you think we are going to give you $3,000 or $6,000 more, then let us come in and pick out two more rooms full of furniture. Needless to say, we ended the call not on the same page he said he would talk to his manager and see what they would agree to, but he warned me we were really pushing it.

I asked him if he had a daughter, would he want her to be misled and scammed in this manner. He said no, but yet he and RAC Rent-A-Center are okay with doing it to everyone else. I am prepared to contact an attorney and he said go ahead, that will cost you more than we are asking you to pay. I informed him I have plenty of friends that are attorneys that would support me pro bono. He said go ahead if you want to go that way, we have lawyers too! I plan to call the Better Business Bureau, The Department of Consumer Affairs, and the Federal Fair Trade Commission. I have also contacted the State Attorney General’s Office to report a violation of the Consumer Fair Trades Act. I will also call every news station here in San Antonio, Texas and will copy this letter to every social media site I can find! I am also not above standing off their property but visible enough with signs to warn people away from this store and any other Rooms To Go.

These people need to be stopped. This is nothing but a scam and highway robbery. We are not going to stand nor will we roll over for this hideous misrepresentation! We are also prepared to join any other individuals in a class action suit. I noticed there are over 200 complaints here and this is the first place I looked. I plan continue to keep looking. People should be told the truth not brushed over with bells and whistles just to get a sale especially when they fail to describe who RAC really is!

My wife talked to Frank and the salesperson. They lied to her and when she called them on it to their face, they will refund 1/2 the price of the service plan. I walked up and she told me that they would only give back half, then she walked around the corner to see and check the kids. I was there with Frank. I told Frank that I'm not as calm as my wife is (I talked with my hands but I was still 3 feet from him) and before I could start stating my case, he interrupted me and said, "Don't point at me." Honestly, I didn't know I did, if I even was, but after he so rudely interrupted me, called my wife a liar, offered half because he knew they were wrong, it pissed me off and I did wave my finger in his face. The next thing, Frank and 2 other guys were kicking me out and telling the other workers go call the police.

Then I said, "Isn't the customer is always right?" and they answered no! Then I said, "Fine, I'll leave the deal with my wife. She is the calmer one." They told my wife like a bunch of kids, "We are not going to deal with you either because your husband put his finger in my face." Then my wife asked them to email the regional manager to contact us and Frank said he wouldn't, that we needed to contact 800 customer service. All of this over $120.00 and we need 2 kids' bedroom sets and a master bedroom set that we had already picked out and was going to buy. Again, just let me say Bonny and the last lady (forgive me I forgot her name) at the 800 customer service are the greatest. If they were in Texas, I would try and get them in our company.

Both pieces made creaking noises when you sat on them. Completely misleading from what was on the showroom floor. These are not quality pieces that I expected to purchase. These were very poorly made furniture. Fraudulent and misleading the customer at best. Also the tables were made of wood veneers and wood. We were told that they were solid wood! I asked the manager to have a technician or himself to drive out to the office to review the pieces. He refused, saying that we needed to contact customer service. The manager stated we could get store credit if we switched out the pieces, which would cost more money including additional shipping and handling. Since this was a damage and quality issue, I should not have to pay anything else. It would cost more if I wanted to reselect something different plus shipping and handling costs. I told my father to return everything and get our money back because no one was paying any more money to have anything replaced or reselected.

The store manager gave use very little wiggle room to work with, so therefore decided to take a chance with customer service. He refused to replace the pieces on his level, instead we had to deal with customer service to get anything resolved. After many phone calls to RTG customer service, I found out there was no warranty on the pieces, nor any refunds due to the fact that the shipment went to a commercial location. Another surprise was when I found a $100 worth of fabric protection on both pieces was voided as well because the pieces went to a commercial site. Customer service rep from corporate office stated that the fabric protection was never to be sold to commercial site. We have yet to receive a refund check for the fabric guard. The store told me that the fabric protection is under warranty regardless if it was sold to commercial or residential property. Corporate stated otherwise. The same with the warranty on the furniture.

After a complete runaround from customer service for weeks, they finally authorized out a technician to come out to inspect the pieces. The technician said he would put in the report that the items were damaged and they would more than likely be replaced. He would repair the tables and when asked if I wanted new ones, I said yes. When RTG customer service contacted me on August 13, 2012, the CSR told me that the technician fixed the sofa table, removed the scratches and there appeared to be no damage to the sofa and loveseat. I told her that the items were defective and the sale was also misleading to the consumer. I wanted my money back. She told me it was not the policy of RTG to refund and that the shipment was satisfactory, there would be no replacement whatsoever. I demanded to speak with a manager. She refused and again, I asked for a manager. She placed me on hold for five minutes.

The CSR came back explaining that five pieces including the sofa, loveseat and all three tables would be replaced. I figured the first shipment was just a bad shipment. This morning, we received all five pieces. Upon inspection, again the new sofa was in the same condition, if not worse, than the last ones. I refused shipment. Around 2:30PM, a CSR contacted me stating that I could go back into the store and do a reselect for more or less of the price of the two pieces. I went back into the store and select a $2,000 set, which was the same price as that of the last sofa set we purchased. Now RTG wants anywhere from $316 to $456 more, not paying one more dime. Also customer service has yet to "approve" or give credit so that I can get a new set anyway. I do not want anything else other than what I paid. You cannot give me what I paid for, I do not want anything else for fear that I will go through the same process again with another set.

I expect 100% of my money back. I pride myself on client satisfaction and care. I would never treat a client as the way I have been treated by Rooms to go. Very disappointing because I shopped for weeks to find the right pieces that would go with the color scheme of my office. I could have gone anywhere else but I went to Rooms To Go because I thought they had the selection and quality that I needed. Apparently not. I am disappointed because I expected professionalism from a national-wide store chain that prides themselves on customer service. I am very disappointed in the quality of furniture that I received. Due to the runaround, I want 100% of my money back because if I go back for a reselect, it will cost me more money to purchase another sofa and loveseat set. I would have never purchased from RTG if I did a little investigation into Consumer Reports on the web.

A month goes by and we haven't heard from Rooms to Go. We call and they never ordered the part but assure us that they will order ASAP. Another month goes by and we call back and they said the part came in and they would send someone out. We scheduled an appointment for the following weekend. The repairman installs or attempts to and reports that the part was the wrong one. We called and voice our disappointment and the service department said that they would do an "exchange" and that they would make some sort of restitution. My husband asked what sort of restitution could we expect. The customer service rep said that she couldn't divulge that until delivery was made. That sounded odd to us but we accepted her response.

We had faith that they would do something. After all we had a defective bed for approximately 6 months now. So, we wait another two weeks and they brought the "exchange" bed. We called as we were directed to do to see what restitution would be made and was told that they would remove the delivery charge of $49.95 off of our $5,000 balance. That didn't seem fair to us but that's all they were going to do. I will not shop at Rooms to Go and will be telling everyone I know not to shop there as well. Thank you.

Then, the manager began to tell me about the policy and that if I put something on delayed delivery, there's no guarantee that it will be there. I said fine, but I don't feel I should pay them 20% for not having what I wanted. The manager walked away and came back to tell me that she was giving me a full refund (after she heard me say I was going to write a complaint), but it would come in the form of a check from the corporate office.

Really? I gave you my debit card and now, you are telling me you can't just credit my account? All in all, I walked out of the store with an invoice showing a refund but don't have one in hand as I am supposed to receive it in the mail. Somehow, I don't trust them. I will wait to see. Watch it get lost. Beware, don't buy from this store as they have no customer service skills. And once they get your money, that is it. You are better off paying more at a reputable store than going through all the hassle with these fools.

Rooms To Go ordered another table top and it was delivered today with damage. The leaves do not fit flush with the table top, there is crush damage on the corner of the table and crush damage on the end of the table where a strap used to secure it during transport was overtightened. The delivery team insisted on installing this table top stating it had less damage than the previous table top. I contacted Rooms To Go customer service and told them they again, they delivered a damaged table top. I was told they would not replace the damaged table top because this was their third trip to replace it.

I asked why they are delivering damaged merchandise to me three times now disqualified me from receiving a new undamaged unit I paid for. I was told they now have the option to repair the damaged table top and not replace it. It's refreshing to know if Rooms To Go delivers new furniture in damaged condition to your home three times, you're stuck with it and the repair they do to it. I call it **! I was getting ready to purchase another $3,400.00 mattress from them. They can kiss that sale goodbye. They will also be receiving their damaged table back and refunding my money for the table set. Small claims courts don't like to see consumers being screwed. I wish bankruptcy upon Rooms To Go in this poor economy, solely based off their lovely and wonderful customer service.

I purchased furniture from Rooms To Go before in 2008 and the experience was great. On Saturday, I moved into my condo and journeyed to Rooms To Go to look at furniture. Barry was my sales person and he was a great sales person, talked me to upgrading and buying various additional protections. On June 27, 2012 my furniture was scheduled to be delivered between 2 to 6. I received a call from an 813 number at 5:48. The caller’s reception was horrible. I explained to the caller several times that I could not hear him. He continued to talk in attempt to explain that he was downstairs. I was able to understand this after several attempts. As I explained to him that the front office could let him in the gate, the phone disconnected and I called back to no answer. I went downstairs and the truck was not there. I called and left a message on the caller’s voice mail and I then called customer service as it was now 6:05 and I had been waiting since 2. Customer service was unable to assist me.

Around 6:20, I received a knock on the door and it was the rude guy from the call earlier. His boots were saturated in dirt from bring outside and he said nothing to apologize for being late or the inconvenience. My unfinished unit with new carpet became saturated with dirt. He hit the lower wall as he was moving the dresser from in front if the cable and plugs as he begrudgingly said to me that his job was only to deliver and not to set up the furniture. The bed rail was chipped in two places during this delivery, the wall with a hole, the wall from where he placed the bed marked up, the bed not assembled with the mattress, the debris from the Styrofoam, boxes left all over my condo and outside and my lamp shade and lamp broken.

This was absolutely the worst customer service and experience ever. My door frame, walls as well as the paint on the outside of the door were all damaged. I am truly dissatisfied with my experience and regret purchasing my furniture from Rooms To Go. Do not purchase furniture from Rooms To Go. They will provide great service in the sell room, however, their delivery people, customer service and claims employees could care less about the customer. They falsely advertise that customer service is their top priority.

In the meantime, what am I to do? I called back and they told me I can have it repaired, just keep my receipts. I'm calling the apartment maintenance and letting them handle that portion. My issue is not once did the store offer to sell me a smaller sofa that may fit. They proceeded to tell me that my refund would take 7-10 business days. Not 7-10 days from the purchase date, 7-10 days from the time the return is received in Atlanta and the paperwork is done. So you're telling me I have to wait until Friday for you to process the paperwork, then request a refund? Today is Wednesday. So I'm without a sofa, the company is coming into town for my daughter's wedding and the best you can do is say, "I'm sorry, it's company policy"! Really?! I'm pissed. I will give them this. They have a beautiful commercial and it would lead you to believe they really care about their customers. Don't believe the hype.

This is not true. We can fax pictures for anyone to understand what I am talking about; it is a product defect. We were told under the coverage that if anything happened with the furniture and if they cannot fix them, they will replace them. This is awful. We have suffered so long until finally we come to a conclusion and this is a very bad one. We have not finished paying for the furniture yet; it has been just two years and the peeling started at the end of the first year of purchase. Something must be done and we are expecting them to replace it like the promise at the time of purchase. Can you imagine this? You have not yet finished paying for your items and it is all messed up already and you know it is not your fault. Then you think your insurance got your back - but, no, they try to turn you around and are in denial. That hurts.

My husband said, "Are you serious? You really think we tore the sofa on purpose?" The man walked out of my house and another gentleman came inside and wrote what he seen and left. We received a phone call a week latter from an RTG representative and was told the sofa would not be replaced due to it not being conditioned enough, sunlight damaged which caused discoloring in the sofa and the tears by neglect. My husband told the RTG rep that it was funny. When the gentleman came out to my house, we were told we were not conditioning enough and now you are telling me we are conditioning too much. So which one is it?

She came back on the phone and said we needed to follow the instructions on the bottle, which doesn't state how many times and the proper way to clean. Directions on the bottle: Before applying, always test for colorfastness in an inconspicuous area. Shake well. Wipe on leather conditioner using a soft colorfast cloth. After a few minutes, wipe off any excess with a clean dry cloth, and buff the treated area. May slightly darken light-colored leathers. (Wow, it doesn't say how often to do!) My husband said that the RTG rep, the store manager instructed us to use once a month, which we did.

She then replied that we are out of warranty. My husband said, "When did the warranty end?" She couldn't respond. He hung up! I called back and said that it's crazy what we are being told. I explained everything my husband was told and stated there was no way we had sun damage as I have color screens and there is little to no sun in my living room. I then stated I pulled up my invoice and my warranty is still in effect. The tears on my sofa was not caused by not conditioning the sofa. The tears were in between the sofa were no one sits on or has their back against.

She asked me if I could take pictures and send to them and I said, "No, if you want pictures, you need to come to my home and take this but I am not going to accept this." A week later, the same rep came to my house (that we were informed was not going to come out to the house) along with another rep and pictures were taken. I called the store a week later and was told the claim was denied due to home usage. I said, "Have you seen the pictures your rep has taken of this sofa?" No, she couldn't pull them up. I advised her she might want to review because this had nothing to with home usage and it had to do with poor stitching and busting from the seams.

I was on hold for about 15 minutes. Since she realized I was not going to accept this, I was told then my file was still open. I said, "Then why was I just told this?" She couldn't answer me.

This Monday, my husband received a call and was told they are going to replace the sofa. We could go into the store and choose another one and if there was a difference we had to pay, if more. We wanted the same sofa; however, it was discontinued. We have to do in 30 days. I called the store to make sure there were notes in their system before I went there as I knew there was going to be another problem.

I called the Covington, LA store and, of course, there were no notes from the conversation they had with my husband. I called the 1-800 number back and informed them. She found the notes and said it will be there when I call the store back. I questioned how much I was going to receive for my credit and was told a little over $1900. I said, "Where did you get that amount from?" "You will have to talk to the store." I called the store back and was informed they did receive the notes re my credit. I then asked about the amount and was told the same price!

I questioned it again, "Where are you coming up with that amount? The sofa and the package deal was only a difference of around $150. I was then informed the package deal was around $3000. Their break down is $1900 for the sofa, around $378 for the coffee table (keep in mind I paid for coffee table because the one they wanted to give me I didn't like), ready for this one, $600 for the free TV. So, they advertise you are getting a free TV, but when you have a problem with your sofa, it's deducted from the full price of the stuff. So, you are really paying for the TV in the case when your furniture falls apart less than a year.

I would have done better paying the $2900 and just getting the sofa. These are things you are not told in advance. So the commercials you see on TV that says you buy the room you get the TV free is false. You are paying for it. The best part about the TV is you have to wait a week before you can receive the card from Best Buy. So I have a credit for around $1900.

The problem is, the sofa that is like mine is around $3000 which is more than they are giving me credit for. If I want a new sofa, I am going to have to come out with the difference, which I don't feel is right! I will never buy from this store again. I was very shocked to see all the comments regarding almost the same situation that I am having. I think something needs to be done about the way customers are handled in these situations. Their commercials need to be taken off the air and you need to be told what happens with you are in a situation like this.

I again called customer service, who were rude, and I was told they would not deliver another trundle to me. She stated the furniture was new, no matter whether it was scratched, dented, or whatever and that I should have accepted it and they would send their service tech out. I called again complaining about the furniture, which scratches easily and that the previous tech had not fixed problem and I still had not received a trundle. The person was extremely nice and made an appointment for a service tech and for the 3rd delivery of a trundle. The service tech was extremely nice and fixed the problems with the existing furniture. The delivery was made again with same problems with the trundle being dented and scratched. Customer service called me that afternoon, wanting to know about delivery. I told them of the same problem. She told me she would check and call me back. No call back, so I called them.

This time, they told me the trundle was discontinued. I replied that if a trundle was not available, they could pick up all the furniture. I was told they would contact the store and call me back. Three weeks later, there's no response, so I called another RTG store and asked if they still carried that trundle bed. I was told that it was re-done but available. I then called the manager of the Kids To Go store in Greensboro, NC. She apologized for all the problems. She would call customer service and call me by the end of the day. Well, it's over 2 weeks, and I have not heard anything. I called the manager again today. Her response was "I sent customer service an email and I will call them again today." It's been almost 6 months, and I still don't have all the furniture I am paying for. Today, I will call my lawyer. I'm through trying to talk to a company which doesn't care. Please don't buy furniture from RTG.

So then the back of the sofa has a tear. They came and glue it back together. Can you believe that? Then the back inside of the sofa broke. It was sticking out at the back on my wall. They came out again 4th time for this sofa. He took the back off and he said he repaired it. He said the staples have come loose. Now, I asked, "You think I could get a new sofa or pick something different?" He replied, "You have to get with customer service about that." Mind you, this sofa still smells. So I called customer service and got the runaround. I asked to speak a supervisor. They said they are the ones to make the decisions about getting a new sofa. The lady wanted me to send her a picture of the back of the sofa. Their service is very terrible and customer service is rude. They were not talking like that when we spent over $2,800 in their store. We are going back to the store we bought from. Their furniture is not good quality. I don't care about them having Cindy Crawford on their commercials. Loud and clear, I will not ever shop there again. And I will tell everyone I know not to buy any furniture from Rooms To Go because they are big fat liars. I am very angry and dissatisfied with them. I rated them no star at all. They are not even a half of a star. Their rate is 0.

I called the number on 5/2/12 as was told and my warranty only covered stains and food damage and the leather was not covered for cracks. I stated, “Why would I purchase stain and food protection on a dark burgundy sofa set? I was told the warranty protected my sofa from cracks." These were all lies told to me to get me to spend unnecessary money (such as $59.99, $49.99, and $39.99; $89.00, $49.99, $59.99, and $39.99) for protection that came from the factory for one year any way and not a warranty from Rooms To Go. We have been dropped out of our money by Rooms To Go.

I've made countless calls to customer service, and am always told something different. They have refused to give me my money back. The only option they will give me is to go pick out something of equal or lesser value. I don't want anything else from this company, because I know it will be more substandard furniture, rude deliveries, and stress. This is just a small sampling of the absurdities I've experienced from this company. I've been blogging about my experience with this company.

What a shock! Believe me, I did nothing with that table and I felt insulted out of my intelligence, the feeling of being ripped off and having lied to. I told them that your company is a scam and that I already knew because I just read it all over the internet. Whenever you do not want to fix or exchange, then you can just dictate any bad reasons on the head of customers because the money had been in your pocket. I just paid my third payment of two years financing plan. I must admit this is the biggest mistake in my life to have set foot in Rooms To Go to buy a table without researching the company's credibility on the internet first. I recognized it when I saw a lot of people filed complaining about bad customer service, scams and lack of quality in Rooms To Go.

The table set was made in Vietnam and cost $1250. I concluded that the quality of products from Rooms To Go is terrible and their one year manufacturing warranty is garbage. Buyers beware! I will post this to any forums on the internet and websites, wherever customers discuss about the services of Rooms To Go.

I have a delivery (Dresser and Mirror) that I am waiting on and I work from 12:30-9pm at night. I was told that if I make my delivery a little further out, it can be delivered 8-12am. Well, it was not delivered before 12 and they did not call to tell me it would be late until 11:55. Then they had a problem with redelivering the merchandise even though it was their fault. The staff is rude and has an “I do not care” attitude. I was able to get in contact with a store rep who resolved the problem finally.

I have contacted corporate and ask about filing a claim, they had told me there is no department to file. They don't have a claims department. According to Angela in customer service corp. -when asked about the gift card- there's no gift card they can give me even though they gave me one to get the TV. Never again will I step foot in the store. I would be ashamed to work for this company. I'd rather sleep on the floor, eat on my knees and watch TV at my annoying neighbors or give up TV and sit on the floor, than to buy from this company ever again! Yeah, that bad!

So when I came into the Rooms To Go store on April 6, 2012 around 11:00AM, I was greeted by a sales associate by the name **, who goes by the name **. He asked me if I've been help yet and I told him, the other gentleman asked me if I could wait until he finishes up with another customer. So he said the associate will be right with me. As I was getting ready to ask if he could help me, he walked off. As I sit there, ** was itching for the sale, so he came and sit next to me while he was playing on his phone. I stated to him it really didn't matter who helped me, I just needed some help in purchasing the sleeper sofa that I had seen on that Saturday evening. He asked me which one was it that I wanted and I pointed out the one on the sale floor. He wrote the SKU number of the sleeper sofa and asked me to come to the computer with him while he finds a date for delivery.

I then said to him, "Wait, is this sleeper sofa still at the sales price of $399.99?" He stated to me to pick up the flyer on the table in front of the sleeper sofa and tell him what the price says. I told him it says $399.99 and he said okay then, let's get you a delivery date and make the payment. I said, "sure, let's do this". As we were walking to his computer, I asked "Did the pillows come with it?" and he said "Everything that you see comes with it." I told him it was for my mother, so when her grandchildren come over, they will have somewhere to sleep on the sleeper sofa. He said, "of course".

I paid cash of $399.99 plus $64.99 for a delivery charge, subtotal $464.98 then an 8% sales tax of $37.20, totaling $502.18. I was asked, "did I want the scotch guard for an additional charge?". I told him no because I'm already over my budget, then the manager walked up to me by the name ** and asked me, did I want the scotch guard protection? She wasn't trying to undermine Mr. **, but it would be good to have. I told her no, I was over my budget. I paid my money, got my receipt from **, the sales associate. I then received my delivery date for Thursday, April 6, 2012 and to stay around the house all day because they don't call nor do they give a time. I told him I will be there all day, me and my mother, to receive her sleeper sofa.

The deliver guys delivered the sofa that was really wrap real good and I thought wow, nice and wrapped real good. As they unwrap the sleeper sofa, everything looked good. I then received a call from a Rooms To Go customer service asking how everything was. I told her everything looks good. On Friday, April 7, 2012, I removed the pillows from the couch so the two children can sleep and then I discovered it was only a couch, not a sleeper sofa. I immediately got on the phone and called the store and this female answered the phone. I was so upset and she was telling me she was the only one in the office and she didn't know what to do, but she would try and work out something. She then asked for my number, so I gave her my number and asked to speak to a floor manager. I was then told the manager was busy and she would call me back.

As I waited, I called the Rooms To Go corporate headquarters at 11540 US Highway 92 East Tampa, FL 33602 (813)623-5400 and spoke to a female by the name **. I then explained to her what the problem was and she stated to me, I needed to call the store back where I purchased the sofa and ask to speak to a floor manager and not someone in the office. Before I could call the store back, my phone was ringing and it was **, the sales associate. He asked me what was the problem that I was having and as I explained to him that they delivered the wrong sofa, he said "no, they didn't and if I had common sense, I would have known that $399.99 can't buy a sleeper sofa". I said excuse me, then he went on to say I sounded like some uneducated person.

I asked, "did he or did he not show me the sleeper sofa that I was wanting to purchase on the show room floor?". He said "yes, I did show you the sleeper sofa and yes, I did say the pillows come with it. But common sense should have told me different". He was rude and that was unacceptable. I then stated to him, "I'm very education and have great common sense" and I didn't appreciate how he was talking to me. I then told him, I have been misled by the sale price of something I did not purchase. He told me, "Next time, use common sense." I asked him, why was I deceived with false advertisement? I then hung the phone up and called corporate headquarters again in Florida and spoke to a gentleman by the name Chad. He told me he seen the notes from when I first called in and he then apologized to me for **'s action.

He said he would have a corporate manager to call me back, which I have not heard right until this day. I then called back to speak to a manager at the Rooms To Go where I purchased the sofa and spoke to Mrs. **. She told me ** was wrong for talking to me like that and she was going to talk to him about his conduct because that's not acceptable. Then she told me, she was sorry for the misunderstanding about the price difference but if I could pay her an extra $200.00, she would take off the delivery charge and swap out the sofa that they don't normally take back, but she would do that for me. I told her that's not acceptable and I was really disappointed. She then told me, she would talk to someone about this and she would get back to me the next day, which was on a Saturday around 12:30PM.

She did call and told me she had spoke to several managers and they told her no, so her hands were tied behind her back and she was not going to swap out the sofa and please, when I stop by, ask for her. I laughed and hung the phone up. Something has got to be done about how this store has misled people with false, misleading advertisement and high five-ing each other with giggles. This was literally pandered to ignorance on **'s part. His action was not appropriate.

I noticed there are a lot of people complaining about RTG. Can we not get together? Write letters? Is there anything we can do? Seems to me RTG is taking advantage of people. Are there any laws that can protect us?

Guess what? The replacement was damaged as well. Same procedure: the driver said they would make contact. Still nothing and still a damaged bed! I told them at this point I do not want their furniture. They said tough! They do not do refunds on delivered goods! So beware: if the furniture is damaged, do not accept it. This is the worst service I have ever encountered. This is the first and last time I’m using this company!

There is a structural defect that needs to be addressed, but I am now learning that the warranty is void since I moved from where the couch was originally delivered. So, I understand that my move voided the structural warranty. However, I also bought a warranty that was to be used for any food stains on my couch. A steak was dropped on my couch and left a small blood stain. However, the technician was able to remove that stain when he came yesterday.

So as of today, there are no stains on my couch. I told sales at the store of this incident. Apparently, he put in the notes that it was a blood stain and now customer service says the warranty is void. However, this was not a human blood stain. The blood stain was from a raw steak that my dog had snatch off the grill and dropped on the couch. It has since been removed by the technician that came to my home.

Now, customer service is stating that my cleaning warranty is void since there was a blood stain on my couch as the warranty only covers food stains. Well, the blood was from food, specifically a steak blood stain, which was removed when the technician came yesterday. Now, customer service is refusing to speak to me stating that since the stain was blood my warranty is void.

That is ridiculous. It was a blood stain from a steak which is food! And now there are no stains at all! Well, there are no stains on my couch now. They were removed. Additionally, the blood was from a steak that was dropped on the couch from my dog when we were barbequing. This is food! However, customer service will not listen or talk at all about this.

I am shocked that a company that claims such honesty and integrity will be so frivolous and creative in ideas to come up with to void a customer’s warranty. Since the blood stain came from a steak and was removed how does this void my warranty? I would appreciate your assistance in resolving this.

I looked at her in disbelief and she said they have a no-return policy. I thought this was crazy. This is America. If you spend $80.00 on a pillow that is not the same pillow I was shown in the store, it could be returned. I asked for the manager and am told he is busy. I said I will wait and am told it will be a while. Then finally this slick salesman appears and says that those pillows need 30 to 90 days to get worked in before they are usable, tells us we can jump on it or whatever to loosen up the material inside. I asked him if I am supposed to purchase a pillow and wait up to 3 months to be able to use it. He smiles and says possibly, but no returns. He tells me that we couldn't expect him to sell it after I used it one night. I told him that's crazy. They should send it back to the manufacturer because it’s defective. This place is a hoax. They are crooked and they know it and that's why they won't take anything back. I project that they will be in bankruptcy within a year!

I called their customer service number and a Claudia answered. She refuses to give me her supervisor's name and after a few words, she transferred the call to a Rosie who states she is the manger. Rosie was worse then Claudia. She said there was nothing she can do and that she had no supervisor over her and that she was corporate. I said, "Are you also the CEO of the company?" And she said yes. She has no professional skills and no manners at all. I hope these two girls are looked into. At this point, I have no idea where my furniture is or when I am going to receive it.

One of the arms had poor stitching that made the leather pucker, but my mother didn't want to go through the process again. Within two weeks after purchase, two of the caster wheels on the dining chairs came apart and the bearings were rolling all over the floor. We called customer service and they said a technician would come out in two weeks. We told them that 2 weeks was not okay and called the store. The store manager was kind enough to replace them with 2 leg chairs since the caster chairs were discontinued. We should have asked for a refund then, but my mother loved the bronzed metal finish and marble top and wanted to keep the set.

February of 2012, my mother sat on one of the chairs and noticed it rocked quite a bit. She moved the chair to a different spot, but it still rocked. When she looked at the legs, she noticed one of the front legs was angling out. Thinking maybe screws were loose, we turned the chair over and looked at where the leg was attached. No screws were loose, but we noticed that the legs were attached by two sections of half inch soldering to a metal plate that was screwed into the chair frame. We set the chair aside with the intention of calling customer service the next day. Since my mother had been working on estate matters after my father's passing, she didn't get a chance to call right away.

About a week later, she sat in one of the other chairs and the same thing happened. But the chair tilted forward even further than the other one. This time, when she grasped the chair leg to turn it over and look at the bottom, the leg just came off. I started my call to customer service with, "We purchased this set a year and eight months ago" and was told that they couldn't help before she even heard me out about the problem. I didn't press matters having dealt with their customer service before. I took my mother back to the store where she bought it and asked the store manager to call for us. I took pictures and wanted her to see what was happening with the chairs, so she could better understand what to convey to customer service.

She called a couple of days later and said she got an exchange approved; that they would credit back a certain amount less the original delivery fee; and that we would have to pay delivery again. After visiting the store a few times and not finding anything suitable for replacement, we went to another one of their locations to see if they had something different. My mother found a nice set to replace it, which was about $68 more than the credit we had. We were told the delivery was $69.99. Even with local tax, the exchange should have been less than $150. Her bill, after it was all calculated, came to $241. We told them she didn't need the fabric protection since there were no small children in the house and asked why the delivery charge was now $74.98.

The manager came out and said that since we got fabric protection on the previous set and they were crediting that amount back as well, we had to take the credit for it and had to apply fabric protection to the new set. We never got an explanation for the increase in the delivery fee. They deducted so many miscellaneous amounts from the original bill that my mother was still going to have to pay a difference that amounted to what we estimate to be the wholesale cost of the new set. RTG was going to recoup the cost of the new set one way or another. We refused to pay that much difference and the manager said that the company didn't have to replace or refund anything after the one year warranty, but we should be glad that they are.

He also said that my mother should have noticed any issues with the chairs during the first year because something caused the legs to weaken. Common sense dictates that if there was an issue within the first year, beyond the casters falling apart, she would have noticed and said something before the year was up. My parents were empty nesters and my father stayed in his wheelchair while at the table. She used it more than any of us, but she weighs about 100lbs soaking wet and is less than five feet tall. She is not hard on furniture. What it boils down to is they sold a defective product; probably knew it since they discontinued and it.

While it hasn't been in stores for a year or so, it was still on the website a week ago. We noted today and it is also removed from the website. My mother is a widow who lived alone for the last 3 months. Had that chair collapsed while she was in it and no one was around, I would hate to think what would have happened if she was injured. We have yet to resolve the matter, but I will keep pushing on my mother's behalf.

Desired Resolution: Refund or replacement

That's their company policy. I said then you need to get your stories straight; but your other manager told me last week that if you pay cash and need reimbursement, as long as it is within the same day, you get your cash back. Apparently, this is not the case. I have never seen or heard of anything like this. You purchase something and as big as the warehouse is (and it's probably there in stock) and they will not give it to you. As high as the price of gas is, they expect you to continue driving back and forth wasting your time, energy and gas to come pick up items that should be readily available. My husband and I will never purchase from Rooms To Go. We have enough friends and family within the home improvement business and construction to let them know as well. Lesson learned: do not shop at this store! We are new to the area and don't typically shop at stores like this, but will never do it again.

They are not customer-focused. They are money driven. That's it, that's all. My daughter just left the emergency room from being ill and I explained that to them. I can not keep coming back and forth with her to pick up something that is already in stock. I am beyond irritated at this point. It's funny, when I purchased the item, I overhead a manager commenting on an irate customer on Facebook. I'm glad he said that because now I know where to go to let others know as well.

9-930PM (yes, late at night!) rolled around, and the driver gave me some ** excuse that they would be here in 10 minutes because they were at the gate. An hour later, no one showed up. One of the guys called my husband and said that one of the guys supposedly didn't have his ID so he couldn't get in and that it would take 2 hours for one guy to set everything up. By the time he gets it done, it would be midnight! This was already 10PM by this point.

We have two little children (I also made the people aware of this when I spoke to them in the afternoon twice.), and my husband had to get up by 5am for work. Well, an hour later, still nothing. So we just cancelled it. When I placed the order and spoke with the representatives on the phone, I instructed them to have the drivers bring their ID and show them at the gate. They were made aware that we lived on a military base.

After waiting all day and way past 8 PM, I called the customer service delivery phone number again, and I was told they can't do anything about it. I was told nothing could be done about it and that we had to reschedule. Now we have to call another number to reschedule delivery which may take another month or more, depending on their schedule.

We bought so many items from Rooms To Go: bedroom set, media console, 2 kid's beds and mattresses, dresser and mirror. I am sorry to say I will not be ordering from Rooms To Go again because of this experience. I also am considering canceling these items and going elsewhere. I am extremely angry because of the runaround and their lack of regard for our time and money. We also already took away all the old stuff to make room for this delivery. Now our kids would be sleeping on the floor until we get this delivery, which may take several more days or more! Please be leary of Rooms To Go. The items seem great, but delivery is way below standard!

In the meantime, we are sleeping on the couch. On Saturday morning, I called customer service and she gave me the same "Our hands our tied and we can not do anything" mantra that I got from everyone else. If the company I worked for had this attitude with our customers, we would not be in business for very long. There was no apology or an effort to try and make it right. Finally, I told them they could keep their furniture and I will go somewhere else. It looks like Rooms to Go has gotten so big they don't need my $2,000.

However, the furniture was not put together correctly. The finished the installation in about 10mins and I questioned the quickness of the installation. They also stated that they left the electric drill at home and had to use my handheld screwdriver. Everything looked nice and put together correctly and I did not think there would be issues. When I got home from work, I put brand new sheets and the comforter set on the bed and ready to lay in my brand new bed. When I got in the bed and laid on it...it fell completely to the floor.

I looked under the bed and the slats were laying on the floor and the box spring was punctured. As I lifted the mattress and box spring up, the rest of the frame fell apart. I only weigh 150lbs and have never had a bed fall apart. I proceeded to inspect the other pieces of furniture and noticed that the dresser was very wobbly, the knobs were not screwed on correctly, and my headboard was scratched. I was furious. I tried calling Customer Service, but they were closed (6.00pm), really? I ended up having to sleep on the couch!

I called Customer Service the very next day and informed them what happened. They were not rude, but really didn't care either. They told me I would have to be contacted by the Service Department. When service called me, they said they could get someone out in three days. I find it hard to believe that they screwed up and think I am supposed to wait 3 days for them to come back. After I told her I was not sleeping on the couch another night, she said she would try to get someone ASAP.

My previous furniture came from IKEA and I never had any issues with it in the 6 years I had it. Hopefully when RTG will come back and fix my furniture on my schedule and I will not have any further issues. I am still waiting on the return call. Since this was my first furniture purchase from them, it will probably be the last.

After approaching the customer service desk, I informed the clerk of my desire to cancel my order. The clerk contacted the manager. The manager, Colin **, looked up my purchase and says that it is "definitely 20%" and he comes out of the office with noticed hostility and introduces himself as the manager. He explains that since my purchase was after 48 hours, there is a cancellation fee of 20%. He proceeds to tell me that I can get store credit for this amount.

I responded that the amount seemed a little excessive, and I told him I wasn't aware of this policy. He says that this policy "doesn't have to be in writing and we don't even have to tell you." I politely asked for reconsideration given that I had yet to receive the furniture. Although I remained calm in discussing this with him, Mr. ** responded by rudely and defensively saying, "It is out of my hands and frankly, I don't want to lose my job." He also says, "Feel free to call corporate."

Impatient and agitated, he abruptly says, "We gave you an option." When I asked if there was another manager, he says he was the one. I cannot stress enough how extremely rude and short he was. While I'm talking to him, he abruptly responds and say, "Frankly, at this moment, I don't care and I want you out of here." I said, "I am a consumer." He gives me his business card and says, "Here is my card and here is my address. Call corporate but frankly, I don't want you in my store."

I told him, "You don't care that I am a consumer? You don't care about the situation?" He says, "Frankly? No. I just want you out of the store or I will call the police," and he walked off. Other customers in the customer service area started talking with me. I was in shock and in disbelief. One of the customers said, "I am witness to the whole thing," and gives me her name and number. She then informs customer service that she wanted to cancel her order because she did not want to have similar problems.

Other customers also voiced their disbelief at how I was treated and said that they didn't want to be treated the same way. The manager comes back over and says, "Sir, I don't care about your issues. I don't care about your problems. I want you out of the store. The police are on their way." I told him I was leaving and as I was walking out, I saw the sales person who sold me the furniture. And so I told her about what happened and how I felt very belittled and insulted by her inconsiderate manager who asked me to leave the store.

While talking with her, the manager quickly comes over and just glared at the sales representative. She just said, "I can't say anything because my boss is here and whatever he says, I have to abide by that." I exited the store and waited until the police arrived. When the police arrived, I approached the officer and discussed the matter and told him what happened. The police officer politely explained that it is the manager's store and he said he has a right to ask anyone to leave and if they don't, it is a trespassing charge.

I have never had to have the police called on me and I feel incensed that after spending several thousand dollars in this store already, that I have to be addressed like a common criminal. To have the police called because I am asking questions about the Rooms To Go policy is bad customer service. I can understand if I was making a scene, yelling, destroying property, cursing at employees, etc., but to be mistreated simply because I have questions regarding a bill is simply bad business.

Upon arrival of the technician, he stated he could not fix the bed, as it was defective, and a new piece needed to be ordered. I contacted the customer service again, with the technician still here, and was told they would see what could be done, and would call me back. Upon not receiving a call, I called back again, and was told they could order the part, but it would take until February 25, 2012, before it would arrive. I stated, at this point, I simply want this defective merchandise removed from my home, and a full credit for the purchase issued back to me!

I was then told customer service could not do this, and that I needed to contact the store for the return, and a full refund. Upon contacting the store, and speaking with the salesperson, she stated she could not authorize the return, without the manager's approval. She advised she would get with the store manager, and someone would get back with me. I did not receive a return call, so I called the store back, and asked for the store manager, whom I was told I could not speak with, as he was in a meeting, and they did not know when he would be available. I finally received a call back from the store manager, who told me I needed to contact customer service for the refund, and that they don't handle that in the store. They simply handle the sale of items, then it's out of their hands! When I informed him I already contacted customer service, and they advised me they could not handle the refund, that the store has to take care of this. He then stated I was misinformed, and need to call customer service back. When I became persistent that they referred me to the store, he then stated they have a no return policy.

He then handed me off to a general manager, who did not give me his name, who then advised me of the same no return policy. When I asked him to let me come in, so he can show me where their store notifies customers of this policy, that as a consumer I have the right to request this information, he stated it should be on the back of my receipt, and that if I want to dispute it, I can call the corporate office, which is customer service, by the way, and speak with their attorneys. At the back of the receipt, it states, "Refund Policy". No refunds are available, and sales cannot be cancelled, after the merchandise has been delivered in good condition. Obviously, the merchandise was not in good condition, as it could not be put together for my daughter to sleep on!

It further states, "we warrant that the merchandise you purchase from us will be free from defects in material and workmanship, for a period of one year from the date of delivery. If the furnishings we sell you do not meet the warranty, or any other warranties expressed or implied, we will, wither refund you the purchase price, in exchange for return of the merchandise, or repair or replace the non-confirming merchandise".

I am tired of dealing with this store, and their 800 number customer service. I am simply wanting them to come pick up this bedroom set, and refund me in full. Nothing has been done to remedy this situation! My daughter has slept on the floor for the last 3 nights, and probably will have to again, tonight!

My children were with me in the car. I do not appreciate people driving like idiots. What he did was completely wrong and against all driving rules and regulations. Had he hit me, your company would be liable for his terrible driving. The lives I carry with me in my vehicle are precious to me, and I will not tolerate idiot drivers. This man could have created a very bad scene this morning, had I not been paying attention.

This happened at 8:55am at the intersection of Assisi Lane and Mayport Rd. in Atlantic Beach, FL. Ask your driver. I'm sure he'll remember the silver Town and Country laying on the horn as he ran me completely off the road to turn into the Kangaroo gas station.

When the driver finally arrived, and I asked why they were late, he called his office, and didn't want to deliver. After 30 minutes or so, he came back to my door, and ask if I wanted my delivery, When they started bringing in the furniture, I told them that it was the wrong color, I called the corporate office in Sefner, Florida, and the lassie there was rude from the very start. She told me that there would be a slight color difference in the furniture. I told her it wasn't even in the same color line. She argued with me, and then said she'd look it up and see if it did come in another color.

Finally, she said yes it did, and to go ahead and accept this furniture, and they would come back and swap out for the correct. I told her no way I was going to sign for this. She said she would call me back in a few minutes, and let me know what else she could do. She called back in about 30 minutes to tell me that the bedroom suite I ordered was discontinued. I asked for a refund, and since I paid in cash, I wanted a check ASAP. Today, they called late in the day, to tell me that they are cutting me a check on Friday, and mailing it out.

I am giving you the short version of this conversation. This whole ordeal was very drawn out. The people at RTG are rude and unprofessional. I own a business in Asheville, and if any of my employees are rude with customers, I would fire them on the spot, no questions. I am telling everyone that comes in about my experience with RTG, and how we will never do business with them again. I went to Haverty's in Asheville, and purchased a new bedroom suite that will be delivered on Friday within a 2 hour time frame. They have better quality, better service, and a professional staff. Way to go, RTG. What a way to start off in Asheville, NC. I hope others read about the numerous complaints about RTG, and figure out for themselves, not to do business there and go somewhere else, and save the hassle.

Anyone in their right mind would think a company that had 3 weeks to get and account straightened out would be able to do so. Nope, not them. I am still battling. I also had the misfortune of speaking to Michelle. Now I have been in customer service for 30 years and she does not qualify for that position. Rude and she does not want to listen to a word you say. To top it off, not only did I wait the 5 days they say it will take for your card to be active but I did not use mine until 1/18/12. Now they are saying they gave me too much credit on the card and are going to charge me the difference. Why should I think the amount is wrong when they had the returned bed 12/28/11 and on 1/18/12 the records have not been corrected? How am I supposed to know they had not done their job? How is that my responsibility? It's their negligence, not mine! I will never buy from them again!

I never told anyone this nor did anyone show up at my door. All lies. The store, North Dale Mabry and 275 location, said that they could not just go back to the warehouse and redeliver on the same day. I had to take the afternoon off from work to wait around for nothing. Then they tried to redeliver on Saturday morning at 8am, except they were trying to deliver to the wrong apartment. They said that I refused to answer the door. They never came to my door.

When they finally arrived, they did not bring the bunkie board for the bed to be put on (in place of the box spring) and wanted me to accept a mattress that I could not trust was the correct one without it being in place on the bed frame. They took the mattress back and told me they would not go back and get the missing parts and would not redeliver. I decided to cancel my order and wanted my money refunded. They told me they could not do this while my mattress was still in delivery status but they refused to redeliver.

I went to the store and the manager, Marc, refused to return the money to my card and I would have to wait until corporate takes care of it. Then the manager went on to blame me for the delivery problems. I will never shop at any Rooms To Go. The customer should never be blamed for the incompetency of its own company. They are shady, liars, and down right thieves. Beware of this company, you will become a victim too.

The salesman told us this was a great choice since "leather" would hold up better than cloth. He insisted we get the leather protection because if something was to tear in the future, the manager would be more willing to help us out. He also said the manager would not charge us warranty for a matching ottoman if we bought it in the future. He told me the leather product that could they provided at no cost would be expensive if you could buy it anywhere (Forcefield Leather Cleaner and Conditioner).

We made the purchase. We had $100 off coupon that expired that day but didn't feel great about it. I did some research on the Rooms To Go website and found that actually the couch was blended leather on the sitting surface. The leather product was $1.99 a bottle and the manufacturer did not recommend it on anything that was not genuine leather. I contacted their customer service the next day since you have 48 hours from purchase for a full refund.

Customer service said that it could not be cancelled by them. I needed to contact the showroom. They provided the number and I instructed someone at the local showroom that I needed my order cancelled. She asked who my salesman was and that she would take my number and call me back since their computer system was down (convenient that it was down when I called).

I gave them one hour to call but never received a call back. I went down to the store to find their system was working. I spoke to the manager who at first tried to disagree that the product would work for the couch and that I was buying the warranty not the $1.99 bottles of product. I went on to explain that I know that the product was not recommended for this non-leather sectional. He still never agreed with me that the only part blended leather was the sitting service even though his website stated, "Notes: 55% Polyurethane, 16% Leather, 29% Poly/Cotton where the body touches. All else vinyl."

He admitted that they made a mistake and that I should not have been told it was leather and that I should have had fabric protection and not leather protection even though he assisted in the sale the day before. I heard him go into the office and tell the person in the office to make sure he gets all of his money. Why would I not get all of my money? It was only 24 hours since the purchase? Their policy states 48 hours to make a return for full refund.

In under five years, the leather is peeling and cracking. We also purchased the " protection plan" which we were led to believe was an extended warranty. Turns out all it included was leather conditioner which apparently does not work. After reading the number of complaints about RTG, it surprises me that this company is still in business. The complaints are all about poor quality and deceptive trade practices. I am going to make it a point to tell everyone I know to stay clear of RTG! I would hate to know anymore hardworking people are throwing their money away on the trash this company is claiming to be quality furniture!

I was told, by the sales rep, that the Gift Card would be activated 5 business days after purchased. This is not the case. The customer service rep, Dave, stated that the gift card would be activated 5 business days after delivery. My furniture was delivered today. There was a huge scratch on the dresser door. I was told that the door could be repaired. I wanted the dresser replaced.

After hours of "the runaround" from Dave,the customer service rep, I was told that I would receive a new dresser but not for a week and 1/2. I told them it had to be earlier than that. The earliest is a week away. They were eager to charge my credit card for the furniture, but not to bring me the new dresser until next week.

Additionally, this living room set was to come with a 51" Samsung Plasma TV on a Best Buy gift card. In advance of the furniture being delivered we went to Best Buy only to be informed the TV offered as a free gift was no longer an item stocked by Best Buy. The free TV offer was a deciding factor in purchasing additional furniture with the package so we could obtain a new TV for our family room. This seems like deceptive trade practices, since the offer does not actually provide for a TV, especially not the TV offered.

I am very upset about his behavior, being a manager, he cannot keep what he promised and his attitude was very bad. It seemed like I was the one who kept them from doing the right business, and I was the one that was unreasonable. If Mr. ** did not promise the exchange, I would not argue about this. I contacted Rooms To Go's customer service, they did not give me any answer.

The thing is Rooms to Go treats customers like nothing, because I made a payment already. I really want people to be aware of Rooms to Go's service. Do not believe what they say. Also, 51 inch 3D TV is a very bad deal. The TV only costs $599.99 right now. If you buy this package, you end up paying $240 more than just buying a 51 inch regular TV package. Rooms to Go ruined my holiday, I don't want this happen again to someone else when I shared the experience here.

They also vaguely list what they are providing on a sheet which is mailed to the customer days later. This sheet lists 4 TV options which 3 of them don't relate at all to the advertisement on their site. Rooms to Go is banking on the customer to not contact them about the TV details until the Best Buy gift card balance is available online 4 to 5 days later which is then too late to cancel your order. They are purposely deceiving customers by not providing the full details before the purchase is made which is unethical, bad practice and bad customer service.

Rooms to Go manager Michelle **** refused to credit me the difference in cost of the Full HD television while understanding that they are deceiving customers by not providing the full details before purchase. She is evidently taught by her corporate employer that the customer should put the small pieces of information they provide, together and inquire about the details before the furniture is delivered. I expressed my dissatisfaction with this idea and I believe Rooms to Go will continue to use these same unethical practices in the future.

I now have to take photos of the damage and jump through hoops to try to get them to replace it. The problem is that I can't see the extent of the damage because there is fabric still attached to the frame where it is broken, obscuring the damage. If I remove the fabric to photograph it, it will likely completely void the warranty.

This is a classic bait and switch and should be illegal. The salesman flat out lied to us and all the Rooms To Go managers have to say is their apologies. The staff is all nice until after the sale, then they flat out told us it's not their problem that we need to deal with Best Buy. We did not buy a room package with a gift card, we paid for a TV and now Rooms To Go is charging us monthly for a TV that they are unable to provide to us.

I called Rooms To Go customer service and spoke to a "supervisor". She said there is absolutely nothing they can do about it. I told her regardless whether or not I'm out of warranty, the sofa is only 1 1/2 years old. It is not a disposable item. They should stand behind the product they sell. I asked her if she were in my shoes what would she do. She said, "I guess I would fight it like you are doing."

I see such a vast amount of complaints about the quality of the furniture from this place and their lack of interest in helping solve the problems. I don't think the consumer should have to unknowingly go into the store, purchase the items, and have this happen to them. Something should be done about Rooms To Go now. If they cannot sell quality products they should be shut down. What can we, as consumers, do to prevent this from happening to the next buyer?

My elderly father is now stuck with a mattress that is defective and absolutely different than the one several of us tried out in the store. He cannot afford to pay the additional fees.

The problem is their refund policy. Upon examination of their website, the return policy states that we have 48 hours to cancel with a full refund of monies. We had noted this prior to shopping at the store. However, because we asked for delivery on Monday, our purchase (according to them) was an express delivery and thus voided their refund policy clause. Nowhere on the website does this state this. It wasn't until we looked at the back of our receipt (which we did not sign, we did an electronic signature via a card-reading device) that we noticed an extended sentence on the refund clause stating that "refund/cancellation rights do not apply to express/next day delivery orders". Again, nowhere is this stated on their website. We did not sign this contract physically, either. My electronic signature was placed on these papers after the fact.

In addition, there is no definition of what express delivery entails. We did not purchase express delivery, nor did we ask our salesperson for such. We simply looked into what was available and the soonest we could have it. If the store offers an arbitrary express delivery for free, there needs to be a defined definition in their clause disclaiming how soon is "express" and what cancellation rights are entailed. This should also be a vocal warning when purchasing - we would have not purchased from them if we knew they were waiving our rights. We purchased from Rooms to Go in good faith and believe we have been misled. Their policy is clear. Yet, they took our rights away by slapping an arbitrary amendment to our original contract.

The salesman, Mike, was incredibly rude on the phone and lied to us, claiming to be the store manager. Even though our purchase and following cancellation was within an hour on a Friday night, he still stands by his lie that somehow our order got to the distribution center and our furniture had already been loaded onto the truck. This is a lousy business practice and terrible customer service. All we are asking for is what we believe we are owed: our full refund, nothing more, and nothing less. Rooms to Go has stolen $265 from us. While we will continue this debacle with their corporate office and district manager, a formal complaint will also be filed against them to the Better Business Bureau.

I decided 2 days later that they would indeed fit. They refused to give them to me and they told me that I would have to pay in full for them. I didn't understand that when I paid $8,600 dollars cash for the package in which they were included. That should have been my last time with RTG but last week, I decided to go back and purchase a rug, small table, and lamp totaling over $600. I picked it up to avoid a delivery fee of $100. The associate had my items ready and packed in my van. The next day, the associates called me, saying that they gave me the wrong box which was totally not my fault. Out of the goodness of my heart, I took the lamps back and got the one that I ordered. Once I spent my time and used my gas to take it back to the store and come back home, the lamp was broken.

As big of a corporation as Rooms To Go is and as much cash money as I have spent with them, I should have been given my nightstands and lamps just to show that I was appreciated for being a customer. I could have chosen any company but I chose RTG! I felt used, disrespected, and disgraced. None of the things I mentioned above were my fault. I should have been compensated for something. It was a shame and they didn't care. I will never purchase anything from this company again. I will encourage my family and friends to purchase elsewhere because their reputation for customer satisfacction sucks. It is a disgrace!

Their delivery service is horrible! Save yourself the hassle time, money and rent for $20. Bring it yourself to your home. Even the guys that brought the furniture were supposed to call me an hour before, they never did and then they were mad at me not being at the house for them to drop off the furniture. I was 5 minutes away at the grocery store and they gave me a hard time when I arrived 5 minutes after they did. They didn't even bother calling an hour in advance like they were supposed to!

Then they came in to install the furniture and it was raining outside(keep in mind my home is a brand new construction home), they walk in with there muddy shoes all over the tile and carpet and then proceed to sling my furniture together like it was a cheeseburger the were assembling.

No concern about scratches on the furniture or not setting it up correctly and to top it all of they were really rude to me! I guess that's what you get when you spend $3500.00 at rooms to go. Avoid, avoid, avoid, avoid delivery! At all costs!

At 6:45, I called because our furniture still had not arrived. Again, there was no explanation and no apology. Finally at 7:15 at night, my delivery arrives. After they set up my table and leave, I realize they set up the table incorrectly and we had to fix it ourselves. If I had known the service would have been so poor, I would have picked it up on the weekend and saved my time and money. Also, I could have picked it up myself and assembled the table myself.

I am happy with the furniture but the service left me less than satisfied and I can promise I will never purchase from your company again. In the economic environment we are in today, I expect to be treated with some respect as a customer. If your company cannot provide that, I would prefer to go elsewhere next time even if it is more expensive solely on principal. I hope you take this into consideration for future customers.

After 5 days, the card wasn't activated, and the same thing happened after 7 days. I called the store and I was told that it was because the end table was refused and I have to wait another 5 days before activation. I was told that I should have accepted the broken table and my order would have been complete, and they would have activated the card. They took my money the day I purchased the furniture, but they will not part with any of theirs. This is bogus. Over a $200 table, I cannot get the TV that I want and it is on sale this week. Never do business with this company, and I may tell everyone that.

After the Tech came back on October 8, he told me the frame was bent and it was a customer service issue but don’t worry they would handle it in Tampa. He actually sent in a report saying the customer had damaged the unit or words to the effect of. I asked for a copy of the service report and was informed by D. **, a supervisor at RTG corporate office in Tampa, that RTG does not have to provide one even if a customer requests one. He told me basically to get an attorney if I wanted one.

They are going to send a tech back on Saturday, the 15th to take pictures and let me know what the next step is. According to D ** that unit is discontinued so there will be a dilemma any way the road goes. I strongly suggest RTG be put on your do not shop list. I am retired military and I am contacting Fort Gordon to request RTG be put off limits to military personnel and the BBB to file an additional complaint. The local news stations do interest stories so I am considering contacting them for local action.

I was given a time frame 2 p.m.-6 p.m. I got off work at 1 just so I could be there waiting. At 5 p.m., I called the store to see if they were still gonna deliver my stuff. I was told yes. Then I got a phone call at 6:40. The lady said the driver was running a little behind but they were still gonna deliver. I told her it was getting late and my kids were hungry and that we needed to get food. She told me that the driver would call 30 minutes ahead to let me know he was on the way.

Well, at 8:00, we still had no furniture so I called the Myrtle beach office and asked to speak to the manager. He goes on to say he was sorry and that this was out of the ordinary for his drivers. I threatened to give back the furniture and to get my money back and all he could say was, "Im sorry this has happened to you." Then he put me on hold to call the the driver but he couldn't get in touch with him. So anyway, we finally got our furniture at 9:30 that night.

We will not order from them ever again.

We still have the original advertisement, and this is obviously not leather; therefore, this is false advertising. According to the Lanham Act, there is no statute of limitations on false advertising claims. Also, everyone who has posted a complaint should contact his/her state attorney general. Rooms To Go should not be allowed to continue doing business in such an illegal, immoral, unethical manner.

We, consumers, work hard for our money. We trust companies to sell us what they say they are selling us. What else can be done?

I got a call that same day from customer service advising that they are sending a technician. I have made it very clear to them that I don't want the chair repaired, but replaced. I paid for new chair, not a repaired chair. I was informed that they must send the handyman first so I waited for a week. The technician showed up and used putty to fill a big hole, then used stain to color the chair, etc.

Again, I told him that I don't want a fixed chair. He informed me that I need to wait another week for them to follow up with me. Their claim about customer satisfaction is a joke. I have never had such an issue with a furniture company before; you get what you paid for. Cheap furniture is equal to bad service. Do yourself a favor and buy your furniture elsewhere if you don't want the aggravation.

I took it upon myself to have it looked at since I was getting NOWHERE with your company. The repair man said that the particle board had come unglued and the piece that held it together was not sturdy enough to hold the front together, so any weigh caused it to break. Now If the guy had really been concerned to give me customer service, he would have looked and checked underneath and found the problem which was construction malfunction. I am sending pics of the findings. I am so disappointed in the behavior and lack of customer service that I doubt I ever will purchase anything else from your company. I also think that Cindy Crawford needs to know about the poor construction of her furniture. In fact, I will be forwarding all the pics and this letter to her and the Better Business Bureau.

This could have been settled without these measures if you had just taken the time and been more customer satisfying. Thank you.