Rooms to Go Reviews

I was told that the delivery would occur between 7am and 10pm and that's all they could tell me. My time is very valuable to me, but Rooms-To-Go has no respect for my time. I am expecting guests tomorrow and I am afraid we will be sitting in the chairs holding our plates in our lap! When the cost of my time is factored into the cost for this table and chairs, I paid way too much. Buyer BEWARE!

This is ridiculous for a couple reason, first off my husband is 220 pound grown man that does not lean back in chairs!!! Secondly, the leg that is broken is a FRONT leg, which means he would have had to be leaning forward, another ridiculous scenario!!! Anyway, this furniture has not even been paid for yet, and I am not asking for anything more than the chair to simply be replaced. The rod iron simply snapped at the base of the chair!! My husband could have been seriously injured from the fall he took, or worse it could have been one of my children. The chairs are very heavy!!!

I have called your customer service department several times only to be met by rude and inconsiderate people. Two of those are Shannon ** and Alaina **, however I doubt those are their real names!! I would appreciate a timely response regarding resolving this matter to my satisfaction. If not, I will take this matter to the fullest extent that I possibly can to get my chair replaced. And in doing do, I promise to embarrass, humiliate, sue, and tell everyone I know in person and via the internet what type of problems I have had.

We had to leave town that day. So I called customer service and asked for a refund of my delivery fee. That they were not responsible for situations out of their control. Loading the truck wrong was. I then asked for a refund of my furniture and they also refused. I then agreed to have the furniture delivered the next week. One chair arrived damaged. I called the next day and and reported the the chair was damaged and they scheduled a repair man to come fix the chair on 10/18/2008 between 11am and 3pm. At 2pm, I called customer service and told them that I had to leave my home after 3pm on 10/18/2008. I was told that my only option was to reschedule.

DO NOT BUY FROM THESE RIP OFF ARTISTS... NO MATTER WHAT...THEY HOOK YOU WITH THEIR CREDIT DEALS...BUT YOU WIND UP PAYING MORE THAN YOU EVER INTENDED. The delivery came with two broken chairs and hutch, the king bed was set up with the plastic on the box springs, second delivery... between 2-6 pm, no... rec'd call at 4:30 pm saying running late by 1-2 hrs, rec'd 2nd call @ 7:30 pm - will be delivered by 9 pm, not... rec'd call @ 10:40 pm... that they were 20 mins away and on their way!!! NO - too late, in bed & get up @ 5am!!! Told them to take it all back...can't do that!

There should be a class action suit against this rip off company to teach them a lesson and get the owner, Jeff Seaman, CEO on the line. The corporate office is a joke, they could care less. Even the COO Stephen Buckley is unavailable! Guess so...they don't want to listen to the crappy messages that are posted on many sites... This site is just one of the places that people report their issues.

Well, that didn't happen, they didn't have it in stock anymore and would be 6 weeks to get it. We ask for money back and that didn't happen. Said no returns. So the manager sent out a bed and frame that was scratched to no end and was told when the other came in they would replace it. They got it replaced but still scratched. They wanted to send someone out to repair it. NO NO NO. Then was promised since we bought a Tempir-Pedic bed they would give us the pillows along with our order. That hasn't happened yet it has been 3 months or better. They still keep telling us next week, next week they'll be in. This has been the worst experience ever with a furniture company. And please check when you put it on credit with them, the manager and the sales person told us that the no payments until 2010 did not accrue if not paid by then. That is not so, It does! I wish I had bought our bed from someone else that stands by their products, and not a bunch of lies and empty promises.

October 03, 2008 to Rooms-To-Go:

"I have received your referenced email and respond as follows. In your email you stated, 'Unfortunately, our office would not be able to accept the two estimates you have provided for the reasons explained in our previous e-mail to you'? I did not clearly understand which previous email you make reference to where you explained any reason for denial of estimates by you or Rooms-To-Go. I do recall the email from you dated September 12, 2008 where you stated the estimates appeared exorbitant (excessive), and I responded accordingly. I have enclosed with this letter to you for your records a copy of my letter to Michelle ** (Claims Manager).

Promises defined in the purchase documents I received at time of my purchase say Rooms-To-Go written policy is my complete satisfaction. Rooms-To-Go are dedicated to providing the best in service and delivery to achieve this goal? Currently I remain very dissatisfied with Rooms-To-Go delivery contractor and Rooms-To-Go due to my well documented multiple delivery problems, associated product damages and ultimately the aforementioned damage to my personal property caused by Rooms-To-Go and Rooms-To-Go Delivery Contractor.

Thank you for the opportunity you offered in your enclosed email requesting I consider a monetary settlement from Rooms-To-Go to finalize this claim. Unfortunately I cannot accept your offer stated in your referenced email, I maintain the same financial position before my loss; in transit value of a damaged and repaired door will cause diminished value in the future appraisal of my home. It is my understanding through discussions with my insurance company (State Farm) that your failure to report my property damage to your insurance company could result in additional Liability.

As defined in my previous correspondence to Rooms-To-Go Delivery Contractor and Rooms-To-Go, I have provided two estimates as requested per written instructions from Rooms-To-Go Delivery Contractor and Rooms-To-Go. I consider my property damage claim open for immediate resolve and rightful restitution to me for personal property loss as defined within the two estimates. Govern yourself accordingly."

Letter No. 02 Dated October 03, 2008 to Michelle **, Claim Adjuster:

"I have received your letter and respond as follows; In this day and age I the consumer have to be extremely careful and strict in my decision concerning repair of damages to my property (home) which is my lifetime investment and the type of people I allow to be exposed to my privacy. Being the damage your delivery personnel caused was to the exterior front door of my home where the subject of quality affecting home resale and personal security come first and foremost; all details of repair thus far not disclosed in a procedure by Rooms-To-Go and their delivery contractor must be brought to the front and resolved prior to any subject repair being conducted on my personal property. For example, some of those details posing questions you have not answered or proposed are as follows:

6) Are background verifications performed on your contractors that perform the repair work and enter the privacy of my home; how am I assured of this?

The details leading up to my personal property damage caused by Rooms-To-Go and their Delivery Contractor Personnel wearing the Rooms-To-Go logos have been well documented and further provided to you in writing. Had your delivery personnel honored the request of me and my wife not to force the packaged furniture through our front door, we may not have this issue requiring Rooms-To-Go and their delivery contractor make restitution with me for my personal property they damaged. The previous delivery personnel you dispatched to my home did not use force and demonstrated a different procedure for moving the furniture through my door.

I once again make note of the fact that the first Independent Delivery Service Letter dated August 13, 2008; paragraph number two defines your requirements for amicable arrangements to be made by August 25, 2008 by your delivery personnel with me. This failed to happen as no verifiable contact was made verbally or in writing to me from the delivery personnel for review or discussion of my door damage resulting in me following your subsequent instructions to obtain two written estimates as defined within your letter.

I previously provided to you the required two written estimates for repair in full compliance with the third paragraph of your August 13, 2008 letter. These repair estimates were provided by two professional contractors in good faith having knowledge and experience in the product and repair task at hand. Unfortunately, both respectable contractors would not provide a guarantee under any terms for repair quality, longevity and satisfaction thus resulting in recommended estimated replacement (not repair) to its original state prior to the aforementioned damage. I maintain the same financial position before my loss; in transit value of a damaged and repaired door will cause diminished value in the future appraisal of my home.

On September 16, 2008 you contacted me by telephone to confirm that your contracted repair man would be calling me direct to set-up an appointment for repair of my door. As I reminded you in that phone conversation I had already provided you with the aforementioned estimates for repair per your aforementioned instructions and further explained that that your contractor was welcome to visit my home, look at the door and follow-up with you however; I was not in agreement to repair of my door where acrylic wood fillers, plaster fillers, gluing or similar compositions was the protocol for repairing my front door; these are not original compositions of my door.

Your repair man phoned me and I explained the same to him although, as I told you by phone he phoned back again and claimed he did not want to perform work where a repair procedure had not been agreed upon and, further stated he could not perform repair without using the aforementioned compositions during his repair resulting in him canceling his previously scheduled visit. I explained to your repair contractor as I subsequently did by phone to you, he was welcome to visit my home and look at the door and in no way was I denying him access to the damage; he claimed he understood but did not feel he could repair the door with guarantee or satisfaction and did not want the potential hassle.

In Conclusion and based on my aforementioned testimony of the events leading up to this letter, it appears that Rooms-To-Go and their delivery contractor have not been forthcoming in the resolve of their damage to my property. It is my understanding through discussions with my insurance company (State Farm) that your failure to report my property damage to your insurance company could result in additional Liability.

Further to your letter dated September 16, 2008 stating you considered my claim denied and closed by your transport department; I request your reconsideration as I still consider the claim open for immediate resolve and rightful restitution to me for personal property loss as defined within the two estimates required by and furnished to Rooms-To-Go and their delivery contractor (Independent Delivery Services). Govern yourself accordingly."

Finally a technician came out and said it was normal wear and tear. Nothing they could do. I also found out that my extended warranty only covered food and beverage spills. I still was not pleased because my less than a year old couch had signs of serious wear from being poorly manufactured. So another technician came out and he said the same thing. I reiterated that this couch does not even GET WEAR. I DON'T SIT ON IT. So he put some foam underneath and that helped somewhat.

A few months ago my boyfriend spilled a full glass of Coca-Cola on the couch cushion. I tried to get the stain out immediately, but it wouldn't come out. I called customer service and finally had a technician come out (they cancelled on me several times) and tried cleaning the stain, but he couldn't get it all up. I called customer service again and they are now telling me that my extended warranty is null and void because my couch has signs of wear and usage. What? Seriously? I am going into the RTG showroom this weekend and raising hell. I'm livid.

$1500 gone down the drain. I was conned into buying a warranty for food and beverage spills that is voided as soon as you actually use the furniture. So now I'm stuck with a less than 2 year old couch with a huge Coca-Cola stain on it despite the fact that I had purchased a fabric protection warranty in the event that something like this happened.

At 7:20pm the delivery truck arrived and the driver told me he have a problem he doesn't have all the parts for the bed. I don't understand how a company can be so non chalent regarding customer service and satisfaction. I refused parts of a bedroom set because that was not what I paid for. I called customer service and was told their is no other recourse because they have a no refund policy. I went into the store and was given the same inconsiderate rude I don't care customer care by the manager Roland. and then I was given a number to call back and speak with customer support who was now closed in the morning.

How could such a large company get away with being so rude and negilent to customer for so long. Who can consumers turn to, to ensure that Rooms To Go start living up to their motto which states rooms to go invite you to open your door to service, convenience and value.

1. They did not deliver as promised. which was a big inconvience because not only did I stay home half a day waiting for them, I also ended up missing class which was not within the schedued time frame. 2. When the delivery finaly arrived all the parts to the furniture was not available for set up.

They replaced the unit and it is not much better than the last one. For one the finish is much darker and there are more gouges. One of the doors is warped. They stated they would send another by UPS. I still have not seen it. When my dresser finally arrived, about four or five weeks after my order, it was worse. The first thing I noticed is that the hardware for the drawers was put on backwards (the pulls were inside the drawers), although not a big deal, they should have fixed them upon delivery. This item also had scratches, some they did not even try to cover up. The space between the drawers and the frame of the dresser were so large, I could see all the way down to my carpet.

It was poorly constructed and not of the same quality as the one on their showroom floor. Seems to be their practice as I have read the same complaint from others. I called their customer service center and requested that the item be returned. I was told they would only issue me a store credit. Their receipt states nothing about no returns, nor is that policy posted in their stores. I am disputing the charge with my credit card company and will hopefully be successful in getting my money back. Be wearly when making a purchase from Rooms to Go. Ask about their return policy if you are not satisfied. I will not be back.

They replaced the unit and it is not much better than the last one. For one the finish is much darker and there are more gouges. One of the doors is warped. They stated they would send another by UPS. I still have not seen it. When my dresser finally arrived, about four or five weeks after my order, it was worse. The first thing I noticed is that the hardware for the drawers was put on backwards (the pulls were inside the drawers), although not a big deal, they should have fixed them upon delivery. This item also had scratches, some they did not even try to cover up. The space between the drawers and the frame of the dresser were so large, I could see all the way down to my carpet. It was poorly constructed and not of the same quality as the one on their showroom floor.

Seems to be their practice as I have read the same complaint in from others. I called their customer service center and requested that the item be returned. I was told they would only issue me a store credit. Their receipt states nothing about no returns, nor is that policy posted in their stores. I am disputing the charge with my credit card company and will hopefully be successful in getting my money back. Be wearly when making a purchase from Rooms to Go. Ask about their return policy if you are not satisfied. I will not be back.

Poor Quality, Poor Customer Service,

This appears to be a corporate strategy. The chances that all items would be damage also seems unlikely that it was an innocent mistake. Our first attempt to obtain a refund was refused stating that they do not provide refunds. This appears to a corporate endorsed policy to sell used or damage goods as new with minimum discount. Please investigate to see if this is a common compliant.

$4500 and time to move the product.

I explained to RTG the bedfram is wood and it broke in one piece to please send someone to my house again. No can do they said. I need to take pictures and send to them. This is ridiculous. The bed is less than one year old and nowhere in their warranty is this damage excluded. Now my daughter is sleeping on a broken bed, that giving her back aches and I have to fight for my rights. I will never purchase from RTG again.

The wooden bed frame supporting the bed snapped at the left bottom corner. The bed is not hanging onto one side.

Less than a year later the loveseat started giving us problems. The springs are sticking out tearing the material, and the recliner on one side is lop sided. They sent out a tech he said nothing was wrong with the recliner and he would order replacement cushions for the damaged ones,and to call as soon as they arrived so he could come back and install them it would only take a hour.

Well about 6 weeks later no cushions, so I called in and was informed the tech had reported he had already repaired the funiture. A rep named Marilyn said she would call me back as soon as she spoke to the tech, never heard from her again. Called back the next week was told marilyn was on vacation, but the manager was suppose to of called. This rep said the manager would call back within 24 hours.

Guess what a week later no call, so I called back told them my situation, they said they had called but my number was a fax number. Then they told me again that the tech fixed it, I said NO, they then told me he said I had to have it professionally cleaned before they would repair it. I ask what that had to do with the defect in the seat, they said that just our policy. So I said I paid for a warranty thats suppose to cover anything, they say no not if you don't have it cleaned. I told them I wanted a refund for this so called warranty, they said I was not entitled to a refund because I had used the warranty. I don't know what else to do.

So the loveseat conyinues to terar because of the broken springs and i'm for $3000 worth of crap.

The next day the delivery guys showed up around 9 pm. They brought in a couple of boxes that contained the end tables and then... the next thing I see is a section of a brown leather couch coming down my hallway. As soon as they sat it down I said, that is not what I ordered. We compared receipts to delivery invoice, and the writing matched, but I insisted sorry that is not what I ordered. They told me I'd have to call the next day and deal with it. They finished setting up the brown leather couches. One of my lamps was scratched and the coffee table was not delivered at all. The delivery guys apologized for leaving debris all over the floor and left.

The next day I called the Boca store and I spoke to the sales lady I had dealt with. I told her my story, and she put me hold. Next thing I knew some other lady picked up the phone and asked for my story all over again. I did not care for the second lady's attitude. Half of the conversation was inconsistent. First she said, oh I was told you are missing a lamp? Oh, but it says here you did get everything. I said, no, and I told her again. Then she was laughing, and then she asked if she could call me back. I said okay. I hung up and I was freaking out. I had read so many bad complaints about Rooms To Go and I felt this was the beginning of a nightmare. I was afraid because I had signed off on the delivery sheet.

I waited for about a half hour and then I called back. The lady I spoke to before said she left a message on my behalf at corporate and I was welcome to call them myself if I wanted. When I called corporate I spoke to a very nice lady named Kathleen, and she assured me everything was going to be taken care of and she apologized for the mix up. Kathleen said to go ahead and enjoy the nice leather couches and the correct furniture would be delivered next week.

Both promises she made me were upheld. I was told they would call Monday with a delivery time frame for Wednesday. They did, it was an auto message. Then on Wednesday they showed up right on schedule with the correct furniture, my coffee table, and my new lamp. The delivery guys were very nice and professional, they set everything up and made very nice conversation. Overall my experience was a good one with Rooms to Go. I hope it stays that way!

I upgraded and once again the same problem. Another exchange.

Now Sept O8 yet another bad matress and offer to exchange. I am very disgusted and requested my money back.

I am disgusted and requested my money back. I have a bad back due to prior injuries. All I want is a good nights rest. I am only 39 and wake up feeling 90.

It takes most of my morning to get my back comfortable going from a supinated position to upright. They (Angela) only offered another exchange and under no circumstances a refund. This will be the 4th exchange and quite frankly I can't trust this not to happen again.

I get home that evening and inspect the furniture and it has HUGE dents, gouges, scratches, some greasy marks that can't wipe off etc. I called the next day to complain. (I didn't pay for scratch and dent so I don't EXPECT scratch and dent). They tell me they can come and exchange the stuff but won't be able to make the delivery until Aug 26 between 3PM and 7PM. They called to confirm around 4PM saying that they were delayed a little bit and would be there around 6:30 to 7:30PM. I never heard a thing from them so around 9:30 I got my daughter to be and went to bed myself.

To my shock and amazement I am awakened by a phone call at 10:45PM and it's the delivery driver telling me he's out front. I have to be up at 5AM to get myself and my daughter ready for school and work (much like MOST normal working class families) so I told him to take the furniture back to the warehouse.

I call today to complain, YET AGAIN and was told the NEXT nearest available delivery would not be until Sept 6. I argued a little about that and they finally were able to give me a delivery appointment of Sept 2. When I asked what they were going to do about compensating me for the time I've had to miss work making the appointments I was told they would not refund the delivery charges until I received my replacement furniture and was satisfied with the purchase. Again, I paid 2 delivery charges when all the pieces arrived on 1 truck. I am appalled by the HORRIBLE service I have gotten from Rooms to go

I was charged $170.00 for 2 separate delivery charges, I have missed 2 full days of work. My daughter is highly upset!

The set looks good because I used the leather conditioner that came with it. but with faded leather in the front of the chair arms it looks bad.

Delivery schedule for 08/15/08(saturday).Furniture came broken and needs to be exchange for a new one. Delivery department was called and they said they can not give me guarantee about the time of the delivery.(Impossible negociation) 3 big boxes were left on the living room(Big wall unit)I live in a town house.

I went back to the store spoke with the manager for possible arrangement due that i was waiting for a 50TV to be deliver the next morning to my house. They reschedule me a few times and calling me to verify without time frame.I needed to be on my house waiting for the furniture and not time available.I turn very upset due that at the day of the delivery they called me in the morning to wait for the delivery that day. I ask for time and the answer was (WE DON'T KNOW)I called around 6 pm and the answer was the delivery is done for the day.No help was offered and customer service was upset because i turned mad.(SINCE I UNDERSTOOD THEY WERE PLAYING WITH MY TIME AND MONEY)

I DECIDED TO GO TO THE STORE TO GET MY MONEY BACK.THEY DID'NT WANT TO RETURN MY MONEY BECAUSE THE FURNITURE WAS STILL IN MY HOUSE(BOXES IN THE MIDDLE OF THE LIVING ROOM) I called the police to report the situation of abuse.I step out of the store and wait for the police officers to arrive.Inmediately as soon as the manager observe that he gave me a copy of the receive.

I ask for the number of the main company to report the situation and they gave me the same customer number service that did not serve me before. Sorry for the complaint but i have a 50 TV that i have to place on top of the dinning table until i receive the next delivery. They treat me without respect putting me on the defensive and they do not want hear any complaints.I would like this to be report this to the main company please.I think this is abuse and needs to be reported.Thanks

I has been waiting all day and also during the week that they play around with my time with out time frame and showing up in my property at the time they want.I end it up crying and calling the police to wittness part of the information related to that issue.Loosing a furniture and time

I went back to the store spoke with the manager for possible arrangement due that i was waiting for a 50TV to be deliver the next morning to my house. They reschedule me a few times and calling me to verify without time frame.I needed to be on my house waiting for the furniture and not time available. I turn very upset due that at the day of the delivery they called me in the morning to wait for the delivery that day. I ask for time and the answer was (WE DON'T KNOW)I called around 6 pm and the answer was the delivery is done for the day. No help was offered and customer service was upset because i turned mad.

I DECIDED TO GO TO THE STORE TO GET MY MONEY BACK.THEY DID'NT WANT TO RETURN MY MONEY BECAUSE THE FURNITURE WAS STILL IN MY HOUSE. I called the police to report the situation of abuse. I step out of the store and wait for the police officers to arrive. Inmediately as soon as the manager observe that he gave me a copy of the receive. I ask for the number of the main company to report the situation and they gave me the same customer number service that did not serve me before. They treat me without respect putting me on the defensive and they do not want hear any complaints.

I has been waiting all day and also during the week that they play around with my time with out time frame and showing up in my property at the time they want. I end it up crying and calling the police to wittness part of the information related to that issue.

I needed the time changed from 7:00-11:00 a.m delivery window to afternoon delivery. I asked REPEATEDLY to speak with a manager to explain the situation, Wylaska kept telling me there's nothing she can do, that's what it is and I couldn't speak with manager. She said only you can do is leave a manager and it would have to be taken up the chain, I insisted on speaking with a manager and she insisted there's nothing that they can do. I said ok and hung up.

I called back the same number, this is really unbelievable...I got this same lady, she recognize my number and proceed to be RUDE from go...told me there's nothing they can do and she could only take a message. I asked very clearly, so you are telling me you are not going to request a manager when you have a customer on the phone that is strongly requesting to speak with a manager she said there's nothing they can do, I could leave a message. I said ok, I will leave (didn't finish saying I would leave a message and she hung up).

this is truely and unbelievable experience, we just made a $10,000 furniture purchase and paid over $350 for delivery, the Rooms to go warehouse is within 8 miles of the delivery address and i'm experiencing such horrible service.

I called back a 3rd time, got a nice lady on the phone-Ella, had to go through the giving numbers, address etc. Explained that want to speak with a manager, she finally got a manager on the line, his name is Chris. he heard my concerns and I explained what had happened, I told him I am not going to deal with someone that speaks me (customers) like a pig. this experience is extremely unacceptable. He said he would have to listen to there recorded call, I insisted that he call me back with his thoughts. I can't accept with the economy being so poor, a customer making a decent size purchase and this is the way they are treating customers. This will be the last time we use ROOMS TO GO.

We called in the morning many times and could not get Fred or any other manager. I went to the store and waited for Fred to appear. When he did come out he ran the credit through one of those old carbon machines. My wife said to him that she once worked in retail and he has to call the credit card company so they know to credit the account. He told us he does it every Friday. This was on a Tuesday.

The first Friday we called to follow up and could not get through to Fred. The lady who answered the phone said Fred calls the credit card company once every 2 weeks so we should try back on the next Friday. To make a long story short we called every Friday and could not get to speak with anyone that can help us and Fred never called back. We kept calling our credit card compay to see if the credit ever went trough. It did not.

We were tired of chasing these people down and told the credit card company what happened. We had to fill out a lot of paper work and send documentation that backed or story. We won so no money was lost. We were lucky we did not give cash.

One last thing. The prices from Rooms Unlimited can be beat. We took the price we were given as the lowest Rooms unlimited would go and it was beat by many dollars by one on the big name companys. I would not buy anything from Rooms Unlimited. No service, prices can be beat and they did not give me back my money.

see above

The scratch was such that there was NO WAY that they didn't notice what had happened. My husband called their claims department who told us that there is a 24 hour claims deadline which we were well ahead of (we called 30 mins later) they told us that the delivery guys didnt say that they had messed anything up and therefore there was no recourse. The love seat wasn't even ours and now we have to deal with a tv that was once in perfect condition and is now badly scratched with nothing to do about it.

a $2500 Sony HD tv whose whole point is to have a perfect, sharp image is damaged thanks to the jerks who scratched it and didn't admit what they did. Our inlaws get to pay this awful company for the chair and love seat they had delivered and we get to pay for a tv that is messed up.

I'm out $800 until the desk is replaced.

I had to pay higher sales tax because the pickup location is in another county and their sales tax is 7%. The sales tax where the store I bought from is 6%. Doesn't seem right. I have to leave work early to pick up the chair as my wife would not have been able to handle it alone.

On saturday afternoon 1:30 pm they call me to let me know that my delivery will happend the following monday. I said to them I lost my trip because for nothing and nobody is at home on monday. Because I want the dining set so badly for my new home I am tired to eat on the sofa I finally agree on the delivery for monday because they said they will come at 8am (I will be their first stop). That monday I call at 8:30 am becasue I need to go to work and they said the driver is on his way.
I way till 11:15 am and I call the delivery services They said go ahead go to work we will ask the dirver to call you 30 minutes before delivery.

From work I call several times and they said we have been try to reach the driver but he is not answering.

The driver never call me, when i arrive at home at 7pm I noticed a note a the door that he try to delivery. I have been calling to rooms to go to cancel the order forever beacuse they delivery service is completly unreliable and I do not want to past throug this problem again. Every time that I call they ask me what the problem is and I explaint the situation I always as to speach with the manager and I am always talk they are busy and to way on the line. I way on the line for minutes and minutes and nobady pick up the phone. I hang up sometimes but most of the time I magically just get diconnected.

At this point I just want my money back but not manager is responding my complaint. I lost my morning day work. I am losing time on the phone trying to get my order cancel. I do not know about the finantial part right now because I am still waiting to get a manager at the phone.

I bought this card two years ago, i have bought clearance items before with it, thats the only reason i bought the card. my card expires in January 2009. I want these items but no cooperation!

so we had told the delivery man that it was not the write furniture. well we had relized that the lady that sold it to us typed the bed in wrong and it showed up as a differnt one and i understand that people make mistakes i was okay.... but then the delivery guy said dont return you should do the exchange because it will be here faster. well i was getting very stressed out i didnt have a bed to sleep on i had been sleeping on a futon for a while and all my stuff was everywhere i couldnt find things. and really wanted my furniture in my room. so we called the lady back she said okay if you come in the next day we will fix it. it had been a week by then.

so we went in sat in the store for 2 hours waiting for them to fix it. finally they said okay your furniture will be delivered next tuesday. it had been the second week by then, i was very unhappy about the delivery being so late. so my mom wanted to talk to a manager. well the manager comes over starts talking my mother said is there anything you can do about this. you are really gunna make my daughter wait another week after she has been waiting for two weeks now for her bed?. he said well i cant do anything about this. my mom said you cant take the delivery fee off or anything? he said no i cant do anything about this. my mom said the delivery guy told us to do the exchange only because it would go quicker...

the manger then says well he is just a delivery guy. well he is an employee of ROOMS TO GO! the manager then tells my mom that she should have read the papers. well she definatly did. and it says "full satisfaction to customers" she said and i am FAR from satisfied. the manger replied well i cant do anything about this you should try calling the 1-800 number there. well my mom did in front of the manager and everybody. the people on the phone said we will try to get it on the truck for wednesday (a week earlier).

well of course that never did happen so i waited and waited for the furniture another week...again they did not come at the right time. there was no adults home. there were calls coming from the house to my moms cell phone to me again then to the deilvery guys. it took about an hour of all that to straighten it all out. my mom had been in a meeting that day also. so my mother gets my neighbor to come over so that there would be an adult there and so that i could finally get my bed. the delivery guys did a poor job of moving the other furniture and putting the new in. this was a very unpleasant experience for my and the rest of my family. we have told everyone we know not to go to rooms to go. im really not sure how they are still in business with all the complaints and horrible jobs they have done with this.

Also i think that if your gunna have managers at this store than at least make them be able to do something instead of stand there and tell me he cant do a thing about this. Or just get rid of the managers because i think the sales person could have told me that she couldnt do a thing about it. Acutally i think she would have done SOMETHING. but the manager was not much help at all. we will never be going back to rooms to go again.

$2449.99 plus tax. and i only get about three hours a night because of back pain.

The problem is, however, they refused to refund the shipping charge. I made numerous calls to petition this. The representative at the actual location of purchase finally agreed with me that if a store sells a damaged item, the refund should include shipping charges but she was told by her managers that only the national corporate office could settle this. I was told my complaint had been forwarded to the office so I waited and waited but heard nothing back.

I tried calling them myself but I always hit a dead end and received no call backs. I am really unhappy that I not only wasted over 60 hours on this issue but I loss $100 on shipping/delivery charges for an item that was damaged to begin with. Loss $100 on shipping/delivery charges for an item that was damaged in the first place. Loss over 60 hours of personal time because of entire ordeal.

When the technician came to our house he spent less than 5 minutes there and wanted to know what we had put on our furniture we advised him that we had not put anything on it. He wrote his observation and said we would be hearing from RTG. About a week or so later we received a call customer service and they left a message. I returned customer service there call and spoke with a customer service representative who also was questioning me as to what I had put on my chair and then proceeded to advise me that it was not covered under the plan. She also stated to me that the ottoman was only covered for food stains and it appeared to have oil stains. I advised her that I would never purchase another piece of furniture from RTG and would let everyone know of my experience

So now I have a defective piece of furniture which with time will probably get worse.

Fast forward to delivery day (7/23/08) and they set it up. It's most definitely NOT WHITE. It is a yellowy eggshell white. Customer service called it antique white. So I go in search of my receipt wondering if she just entered it into the computer as this antique white. Nope receipt says white. Call the store, they say to call customer service.

Customer services offers a re-select so I verify with customer service that they do actually sell white furniture. She says yes but you need to contact the store for a list of which sets are actually white. So I call the store. They tell me oh we don't sell white sets Well I KNOW that I asked my sales associate if it was white and she assured me it was. My receipt shows white and even online it's one of the only sets that doesn't say off white or antique white.

So I ask for a refund as the set I bought isn't white and just looks awful as can be. Manager at the showroom says she can't authorize that and to call customer service and they can. Customer service tells me that only the manager can authorize a return. Lied to AGAIN So I once again call the manager. Get a different manager this time and she flat tells me that I can either re-select (exchange) or shove it. Well I definitely don't want to re-select something that costs more money and is the same horrible color.

I am out $1200 for a bedroom set that was sold to me as white and even shows as white in the showroom with the trick lighting they used.

I called the store and the rep stated that the truck was behind and they should be there before 10:00pm! 10:00pm now I am upset because I had plans for the remaining of the evening and I now I have to sit at home to await strange men coming in my home at 10:00pm! I called the corporate office to complain and all they told me was the four hour time window that was given to me was courtesty time the drivers have until 10:00pm to deliver the goods. I explain to her well why didn't you all tell me to be home between 3 and 10? She stated that the policy says all day delivery and I again asked why don't you tell me to be home allday but you ask me to be available between 3-7.

I got nowhere with corporate, so I called the store where I purchased the item and the once again apologize for my experience and stated they will credit me $50.00 towards my account. Rooms to Go needs to re-visit there motto Customer Satisfaction Guarenteed is not one of thier best assets! I will never do business there again!

i called at 4 weeks to be told its on the truck from north carolina...later that week i was told that it would now be another month...i called july 15 which was five more weeks and fred the customer service manager told me he has no idea what to tell me but couldnt give me any date...they still have my money...1145.99 paid in full may 5and now its now 12 weeks later with now delivery date in sight....

i missed a day from work for nothing the area that the vanity is to be placed now only has the many makeup items left in boxes near by and while we could have bought the piece elsewhere we were strung along week by week by week..the people i have spoken to there range from ignorant to beligerent

They replaced the piece and again that piece did the same thing the day it was delivered, told the delivery men I didn't want it, send it back. They said they couldn't take it back that the service dept. will be calling in a few minutes,talk to them about it. I complained when they called that this piece was just as bad and the leather wasn't sewn right in certain spots. I wanted another piece. They sent out a tec and I told him it was an internal problem that I didn't want fixed. I wasn't going to pay for something that needed to be fixed,I wanted another piece. Once again we were sent another piece and the same problem had accured but this one was even worse. When you sat down the cushions would move forward and you would be sitting in a hole, after a few days the springs ripped through the fabric.

After argueing with them about this last piece and wanting another because it was worse than the 2 others put together they refused to give another piece and said there was nothing more they could do. After months fighting with the company and never getting called back they hired a new manager from the Nashville store. He was eager to fix the problem. Told us that the piece was discontinued that the only thing he could do was offer another set to us or fix the one we had. I was so upset because there was nothing on their floor that was the right size or color for our room.

We needed a sectional because we had family come to visit often and we wanted to let the kids sleep on the sectional with the ottoman. We could of slept 3 kids on that couch if needed, so I fought to have it fixed. I didn't want to part with it, I loved that sectional. When it finally got sent out to be fixed we had family come and go and no where to lay the kids or place for them to sit to watch TV. It took a while before it came back and it was worse. The rips in the fabric were moved to a different spot and you could see staples showing where they tried to fix the problem, after 3 days the bottom caved in and you were sitting on the floor!

We finally SETTLED for another set that was NOT a sectional but had a sleeper, It was not at all what we wanted and the color was all wrong. I can tell you I was very dissappointed that I had to SETTLE for something else that I really didn't like and it cost us more. When that love seat and sofa was delivered we checked it out and everything seemed to be ok so we signed. Later that day we tried to pull the sleeper out to see how it worked and we had a tough time getting it out. The frame of the sleeper seemed to be all to one side. The next day I noticed something hanging to the floor on one side, it was the frame of the bed(it was a good thing I didn't have hardwood floors or they would of been scratched up.)When you sit on the sofa you sit in a hole (AGAIN) Called the service dept, they sent out a tec.

He said he could order the sleeper piece and replace it. That was a month ago, I called and told them I just want another sofa and they said it has been discontinued!! So I said then we just want a new sofa without the sleeper (again we would of settled) and they said they couldn't do that because the piece was already ordered and will be delivered to our house. Since then we talked to the manager and he informed us that it will take 2 more months before they get the piece to us (a total of 3 months!)

By that time it will be a year since we bought the first sectional! He suggested we pick out yet ANOTHER set. Meanwhile we have been paying on our bill for 9 months now and every time they've switched out a piece it has screwed with the billing and no one seems to be able to fix it. Every month our bill gets bigger and bigger and when we complain to the finance company they tell us to talk to the manager who in turn tells us its out of his control!

If so many people are having such a big problem with their products why are they still in business? I wanted to picket their store and warn every one and complain to the BBB but I want this problem solved. I've already given them over 500.00 and want something in return that I'm happy with.I wanted to get my money back and go somewhere else but they are the only store that offered 4 years no interest and my payments are very low. But after finding this sight and reading everyones complaints I don't know if I want to go through anymore of this. I was told by the manager that they hardly ever have any problems and that his hands are tied, the only thing I could do now is talk to the DM. But will he even call me back to resolve this or will I be like everyone else and get nothing.

Shouldn't Cindy Crawford know what kind of business and merchandise she's endorsing? Doesn't the owner care about their reputation and how they are doing people wrong just to make a buck? I can't believe they are still in business and that they don't have law suits to deal with, but maybe thats because every one is broke paying for their broken furniture and having to buy more that they can't afford to sue the company for the wrong thats been done to them. I know I would if I could afford it.

They promised a delivery on 06/30 I still haven't heard from them. The funny thing is that the drivers are noticing their merchandise is damanged and they check it the truck first sometimes and they don't even bring it in. The quality and service are the worst. I will never buy from them and I will make sure to tell my story to everyone else that needs furniture. Thank you

We delayed our house warming and engagement parties, our furniture is still not here. We have paid full price for damaged products. I would like to pursue my complaint, I hope I was warned prior to my purchase.

The funny thing is that the drivers are noticing their merchandise is damanged and they check it the truck first sometimes and they don't even bring it in. We delayed our house warming and engagement parties, our furniture is still not here. We have paid full price for damaged products. I would like to pursue my complaint, I hope I was warned prior to my purchase. The quality and service are the worst. I will never buy from them and I will make sure to tell my story to everyone else that needs furniture. Thank you

On July 18th 2008 my end tables and sofa table was finally delivered after waiting thirty days. After drivers left we discovered that they did not deliver the end table base, and sent us a cocktale table base which we did'nt order. Called customer service and they there could'nt be an exchange until the following week. We called the store and talked to the manager Mike he said the best he could do would be Aug 11th I told him this was not good we've been tring to put our house back in order after remodeling after the last two months, I told Mike that I would take the floor sample from the store So I could put my home back in order.At this point in time I don't think I will do business with Rooms To Go in the future.

I will NEVER buy any thing from them again, and will tell every body about this bad experience.

I purchased a sofa and was accidentally over charged by $40 for delivery. I realized it after I left the store, so I called customer service. I was hung up on twice, transferred, made to call three different phone #'s, and was finally told they couldn't help me. So I called the store, and, after arguing about it, they said would correct the mistake. The problem was that they didn't refund my credit card for their mistake, they only took it off of my remaining finance balance. They told me that even though it was mandatory for me to pay for delivery up front, they now couldn't refund it the same way. They told me it was impossible to get my money back.

I spoke with the store manager, and told him that if they couldn't correct their mistake, I wanted to cancel my order. It had been less than 24 hrs since I placed my order. He told me that he wouldn't give me a full refund! He said that he would have to charge me a 20% restocking fee, even though the furniture hadn't been delivered yet, and it had been less than 24 hrs since my order, AND it was THEIR mistake in the first place! What a horrible way to treat a customer.

I asked about the 48 hr cancellation period that I was promised when I purchased the sofa, and he told me that it actually didn't apply to me because my delivery was scheduled in the 48 hr window, voiding all of the normal cancellation policies (I was NEVER told that when I was purchasing - in fact I was promised 48hrs to make changes). The sales associates and store manager had all kinds of excuses as to why this was store policy and there was nothing they could do. They even had the nerve to tell me that it was MY fault for not noticing the overcharge before I left the store.

The manager was yelling at me! I was yelling back, which resulted in him finally giving up and giving me a full refund. I will never shop there again! BEWARE! They are slick and awful to deal with. They gave me the run around so many times that I thought I was literally stuck. They could have treated me well, corrected their mistake (or not over charged me in the first place) and I would be a customer for life. Instead, I'm horrified and will tell everyone I know never to set foot in their store! I went to Star Furniture the next day and had a wonderful experience.

Five days later the office called and said the corporate office would not process our paperwork w/out a copy of our drivers license. So we made the 30 minute drive back to give them copies. They gave me the invoice and I took it home. I sat down to look at it and it stated that the payments started 30 days after delivery. This is not what the financing special was.

So I called the store and they said Oh, we used a different financing company and they are not offering the special. I ask them what my payments would be and they said I would have to call the financing company to find out! So I did and the delivery date (I thought) was still set for July 11,2008. Today is that date and I took off work to receive delivery of my new furniture.

I waited until 5:10 and decided to call the store to see when today it might be delivered. The office worker said that because we didn't get the copy of the license in that delivery was delayed and I asked until when?. She said she didn't know that it would take her a few minutes to find out. She came back on and said the order was on hold that I would have to schedule it again. I said just cancel the order and refund my $208.89 for tax and shipping payment. She said she would and then I ask for the corporate office number. The clerk told me I would have to talk to the manager so I ask for her.

I talked with her and ask for the corporate office number and she proceeded to tell me what had happened and why the delivery didn't take place. I told her I knew everything and to please give me the corporate office number. She refused. I told her that I had spent much gas back and forth from my home to the store, three times to be exact and that I had taken a day off of work to receive an order that had never been placed!!I also said that their lack of communication had been very costly to me as a consumer. She still refused the phone number and said that they do not give out that information.

Please take time to follow this up! No company should be allowed to do anything they please with no repercussions! The corporate number is not even found on their web pages! Shouldn't they be accountable for their branch stores behavior, lack of professionalism and poor performance? How many complaints will it take for this to happen?

Two tanks of gas - $50.00 One day's wage = $107.00

Anyway they think they will be able to deliver it Friday of next week. I still do not have it. No one will returns my phone calls.

They ignored my correspondence period; among my request, repair of cushion since it was NOT leather.

They did come pick it up and said we would get store credit of $200 and not have to pay the balance

When I called the service line to report this problem the lady asked my daughter's age & said that because she was an adult they had no further responsibility; putting my daughter at fault & taking no responsibility. I explained that it was unacceptable to let delivery men take advantage of a young person's lack of knowledge; that my daughter's age was none of her business & whether she is young, old or in between didn't exonerate their behavior. I asked for the service or a refund. Finally she got the men on her other line & said they would come back over to assemble after their other deliveries; that they would call me first. I never heard from them.

Next day I called again & was put through the entire rigmarole including an interrogation about my daughter's age and no response as to why they did not do what they said. This time she didn't try to arrange a new setup but instead insisted that the setup had been refused. I was speechless. Then Rosa decided that as a courtesy she'd put me on the calendar for over 2 weeks out, as if I'm going to live with unassembled furniture that long. Why do they use the word "courtesy" when courtesy is the last thing they are about? These people are a bag of tricks. They pull their scams & head games on you instead of acting in good faith by delivering their part & respecting their customers. I ended up hanging up, no satisfaction.

Later the same lady, Rosa, from customer service, called back to offer July 1 set up (I suspect only because she knew I recognized my consumer rights & would act either through the credit card company or the small claim court). These people are awful & if you do business with them, please arm yourself with many defenses.

I called Rooms to Go and they said they would send out a new mattress cover but they could not do anything for the mattress since it was a floor display and that would make no warranty on the mattress. I said that the issuse of the guarantee of the cover failed and caused a stain on the mattress what does that have to do with no warranty of the mattress. I just want them to get the stain out and put in writting that removing the stain they will not further damage the mattress plus give me a new cover. Why did they sell me the mattress cover if they were not liable for the stains that may come on the mattress.

Stained mattress.

She advised me that I had no other options. Either I keep the broken furniture or pick something else out. According to the the contract (which gives you only 48 hrs to break and this includes weekend days, which they are closed) you are pretty much locked into it. I did not see anything else I liked and I will not settle on paying for something I don't like.

I think that if RTG's contract is look at closely there is room for a class action suit. # 1 they give you 48 hrs to break. # 2 they charge a delivery fee on EVERY SET you order, ie: bedroom set and dining room set. You will pay a $109 delivery fee for each set even if it is delivered on the same truck the same day! They charge you over $100 for some protection and don't give you the option. Every piece of furniture delivery to me was not in showroom condition. Customer Service would only keep reading the contract. I demanded that they come and pickup the furniture but they refused.

We asked to speak to the store manager, whom also informed us that although after our purchase there was a remaining balance of over $2000 on the gift card, we would have to use our own "personal" funds to pay for the tax. Like idoits we paid for the taxes on the funiture with our debit card and left the store.

I immediately contacted the Room2Go customer service number and was told by a representative and a supervisor that this store was not to charge for the tax separately. I went back to the store and spoke again with the store manage who became frustrated and refused to resolve the issue. When I requested a refund, I was threatened with a restocking and delivery fee.

Over a year later, still no resolve.

After arguing for quite some time she aggreed to move the date up to June 27 (still 3 weeks after purchase). IF YOU WANT ANYTHING DONE, AND WANT TO BE TREATED LIKE A CUSTOMER, GO THRU THE STORE, not this pretend cc department. I spoke with the manager at the rooms to go in D'ville (CHRIS), and although he couldn't move the date up more than two days, it was obvious he cares about his customers and our satification. The only reason i will every shop rooms to go again is because of our conversation. YOU SHOULDN'T HAVE TO PAY FOR DELIVERY OF BROKEN FURNITURE AND THEN WAIT 3 WEEKS TO HAVE IT REPLACED... Shame on you rooms to go - cc department

Lost 100$ in delivery fees for a 3 week turn around

Delivery was set for the following Saturday, 7-11. At 10:30 I got a call that the truck had been loaded backwards so it would now be from 2-6. A whole Saturday shot! At 4:30, they got there. They told me then that the bed rails on the new bed were broken and they could not deliver the bed. I was then told it would be another 2 weeks for another delivery. Absurd!

Customer Service did finally call me back and gave me 10% off the purchase (about $85). The manager of the store, Julie, would not refund the $70 delivery charge. Absurd! Now I have to take off of work again next week and cross my fingers the bed will get there in one piece AND get put together correctly! Do not buy from them!

Then I get a bill from Rooms To Go and that bill was nmot correct. The bill had furniture on it that I did not purchase or arthorize the purchase of. Originally I purchased one dinning table with six chairs, a entertainment center, and a queen bed from the Rooms To Go, Morrow, GA. And all that furniture was delivered to my home in Union City, GA. But the table was damaged and broken.

I had went to the Rooms To Go Forest Park, GA cleareance center to purchase one buffet server table to go with my new dinning table. This is the only item that I purchased at this Rooms To Go. And the customer service there was very bad that day. This buffet server table I picked up and carried with me it was not delivered. But when I got a bill from Rooms To Go and Citi Finincial I was being charged for furniture I did not purchase or authorize the purchase of. It took six months to straighten out the charges with both citi financial and Rooms To Go. Then while I was trying to straighten out this problem, I get charged with finance charges and there was supposed to had been no finance charges for at least three years. I really thougt the bill mix up and me being charged for furniture I did not purchase was a mistake.

But come to find out an employee at the Forest Park, GA Rooms To Go Clearance Center had forged my name on papers and put a fake address down and picked up furniture I never even seen let alone purchased. This employee was just prosecuted for this crime. But from what I understand this employee had a criminal history already when Rooms To Go hired this person to work with customers' personal information.

I was very upset when Rooms To Go delivered me expensive broken furniture and did not make good on it and to bring five different tables to my home and leave them there broken. I had to serve Holiday dinners, and birthday dinners on broken tables. And then when I tried to fix the problem with my bill it was like the customer service thought I was lying about not purchasing the extra furniture that I did not buy or never seen for that matter. It took at least a good six months to fix this problem and I do not have a lot of time to sit and call customer sevice to get furniture that's not broken and to get charges taken off my bill that I never authorized to begin with.

Then I had to deal with a court case on top of everything else to prosecute a Rooms To Go employee for fraud committed against me by this employee. I went through a mental anguish and stress of trying to fix this problem and the stress of having to deal with a court case and the time this took away from me to deal with this problem.

Call customer service they sent a Technician out, he remove some of the stain but not all of it, told me to get it professionally clean. Which I did and cost me $140.00. Then another Technician came out and told me to keep the reciept so that I can be reimburse from Rooms To Go. Got a call back from customer service telling me that they can't do anything for me.

After going through will all the process that the customer service told me to do. I get nothing in return, they got my business and they won't keep there word on the fabrics protection plan. They offer a 3 year protection plan and yet they do not even follow through with it. Just giving me the turn around. The salesman even use my little as a selling tools to demonstrate it will be best if you use it because kid will be kid.

To offer a product and don't follow through with it. Not explaining the protection plan to it entity. Giving customer the turn around. I am a very patience person and do not waste time on this nonsense, but to spend almost $2,000.00 on their product and in return getting the door.

My furniture need to be fix or replace. Has small stain, but to their description it was soil. Just another way of giving me the door.

2legs feel off the, a repair persom from Memphis came and got the leg 2 years ago. So I have 2 broken down chair and the top part of the frame for the table is falling apart.

Same thing happened. Told them it was junk and wanted my money back. Said they couldn't and gave me a store credit. Went and picked out a different set and guess what?, the same thing.

That set was just as bad, sent pictures to their corp. office (as I did with the other 2 sets)they said the only one who could help me was the store manager. He claimed normal wear and tear. I'm 69 years old, weigh 128 lbs, my boyfriend weighs 160 lbs. So, who can help me, if customer service has no authority and the store manager has no authority either?

In short, I get sick looking at this junk, spent a lot of money to paint walls and purchase an area rug to go with the original set, had to buy a different area rug to go with the second set and now I have green walls and an area rug that does not go at all with taupe furniture. I'm seriously thinking of taking this furniture to the front of their store, sitting on it with a sign saying Rooms To Go sells JUNK.

I cannot get comfortable on this furniture, the cushions slip forward so I have to keep adjusting. Spent over $1000.00 to paint the walls to match the original set and another $800. for a new area rug to match the 2nd set. I can't afford to re-paint and buy another rug to go with this JUNK. I just want my money back.

On Monday, no FedEx - No replacement. When called on Tuesday, they offered either a new delivery date in June or store credit. When told that I would rather return the dining room set, I was told they do not do refunds after 48 hours. Of course as they have dribbled my order in so I have no recourse but to accept a delivery date two months after I purchased my furniture.

In the meantime, I have a defective table in the middle of my living room. This is the worst consumer service I have experienced in a good 10 years. Their contract is worded such that unless you cancel the order within 48 hours you can only get an 80% refund. And since their delivery takes more than 48 hours, you're stuck.

I suffer from constant back pain,whenever product is used,lose sleep everynight product is used.Im making payments on a product that is garbage.

dresser dellivered with wrong size screws to hold mirror cindy crawford bed set

In January I spoke to Rochelle at Custome Service and she said neither person thought there was anything wrong with the couch (which obviously wasn't true) I then called Dan at the showroom on Okeechobee Blvd he told me to take a photo and bring it in. I tried to take a photo, but it is a black couch and the defects just didn't show up. My warranty is up in July and after that they won't do anything.

I tried to call repeatedly but line is always busy, so today I decided maybe I could reach [them] online. I am hoping [they] can help us because this set was over $1800 and it is not even a year old and when it was just 6 months old was in terrible shape. We don't have young children, our children don't live with us they are grown, it is just my husband and myself. I assure you we did nothing to damage the couch. Please help... Thank you,

We have couches we purchased for over $1800 where you cannot sit on one side of the couch comfortably because the arm in sinking into the couch.

I have a hectic lifestyle with 3 sons...so after covering up the spot, forgot about it. Time went on and I was getting ready to pay them off and realized that we still had an unsolved issue so I called again about the same issue and they said they would call back that day or the next. Never heard from them. When I finally got the issue settled it turns out that there is nothing they can do because the warranty has expired. Still waiting to hear from someone in management. I have to pay them off before May 1st.

Dresser was marred by service repairman.

I get a call the next day & they told me that they would not fix it or replace it because it was do to abuse. I live by myself with two small dogs, which are not allowed on it. I do not think this is right, they should stand by there product. I am not a happy customer. It was the first time that I have ever been there & it will be my last & I will let people know not to buy anything from them. My sales person is Sam Deangelis, at above address. I wonder if Cindy Crawford would like to hear how her employees treat her customers.

Loveseat is broken on right side & economics is that I can not afford to buy anything else as my husband passed away in Dec. of 2007 & I have my income & nothing else.

I am also the shipper and we do not open cartons upon receipt unless the carton shows signs of damage. However, upon opening the carton in question, it was clearly evident that the inside packing was removed by Rooms To Go personnel as compared to the other carton which was expertly packed (There were two lamps)

My conclusion is that someone at Rooms To Go probably opened this lamp omitting to replace the packing and there was no way for us to determine this with the cartons closed. Furthermore, Rooms To Go direct you to this Victor Vega but he never comes to the phone or returns messages but rather, relays messages by way of who ever takes the call. I was also told that calls are not transferred to Victor Vega. Once a sale is made it seems that the customer has no recourse nor do the sales people show any signs of customer service satisfaction. I shold mention that during the month of March 2008 I spent over $6000.00 at Rooms To Go.

There were costs involving Shipping/Customs Duty/Brokerage/Delivery and one of two broken lamps is certainly an economic loss.

I've also written to the BBB and researched the internet. There is a Class Action suit in NC but I can find no help in Florida. I am physically ill from the stress and the aggravation this company has put me through and feel I have recourse.

I told them that when I purchased the living rm set that it was brand new and nothin was broken or missing I then called the store and was told to come in and pick up the loveseat leg. I retrnd to the store and they gave me a sm round plastic leg that didn't match. I had the set delivered on April 01/08 ( how appropriate).

I lost my husband of 40yrs on June 19/05 to cancer, on August 29/05 Hurricane Katrina took all my worldly possesions. I evacuated to Arkansas and in Oct of 2005 I was told to return to my job at the USDA-NFC in New orleans, la 70129. I've lived in and slept on a sofa in a FEMA trailer for almost 3 yrs. The sofa that I bought from rooms to go as new looks Like I've had it for 6 or 7 yrs instead of the 6 days. The leather seat pillows are flattened and the leather is seriously wrinkled and stretched. Supposedly this was a Stratford brand which I thought was a reputable company. I can't afford to pay 1096.00 dollars for a sofa & loveseat that won't be anything but junk in 6 mos. I just don't have that kind of funds.

I am 60 with a 30yr mortgage. After my husband died I was going to be mortgage and now at 60yrs of age I'm starting over. All I want is to be treated fairly.

We would like to fix our driveway and if at all possible we would like to return the furniture as a result of the deception to get out of paying us. Somehow Rooms to Go and the SE Independent Delivery Services are connected in more ways than one. RTG could reach the Delivery Services when we could not and the phone number that was given to us rang into RTG.

Week 2 came and I called to see where the driver was and how much longer it would be as I had some things to take care of for my business. The customer service rep I spoke with basically called me a liar when I said that I was told the delivery would be between 10 and 2. She said no it will be between 4 and 8 and that they don't tell people that! Well then how am I supposed to know when to be home? So we left to take care of the things I needed to do before 4. 30 minutes later my husband received a call from the driver saying they would at my house in 20 minutes. We were already 20 minutes away having lunch. Then the driver proceeded to tell my husband that the hutch sounded as if a piece of glass was broken anyway.

We were told that it would be another week before we would get our furniture, which was ridiculous. Well that was it. We had had enough. Waiting 3 weeks for another piece of broken furniture and rudeness from everyone we spoke to from then on. We asked for a refund and got told no. Of course we didn't take that for an answer. They finally came and picked up the damaged furniture on 3/13/08. Now we have to wait for them to mail a check for our deposit. Lets hope that this doesn't take as long as the rest of the problems we have had.

When I called customer service phone number, I explained what had happen before and she she suggested that I get it delivered during the week, but have it delivered after I finish work. I agreed and set up another date. The date was 03/11/08, almost a month later. I called customer service on 03/10/08 to confirm my delivery. The prerecorded message said that it would be delivered between the hours of 3-7. Well obviously that was not going to work for me, so I called again to speak to a live agent. She looked it up and reassured me that there was a note on my account that said not to deliver until after 6 o'clock because I had to work. I asked her, are you sure and she said yes.

Well, today was delivery day and at 3 o'clock they called and wanted to know why I wasn't home. Needless to say I was so angry. I asked the dispatcher if she looked at the notes because it said not to deliver until after 6 o'clock. She answered that they don't look at the notes and I asked then why would do they put notes there for them to read if they don't even look at them. She was rude and she even went so far as to say that she couldn't stay on the phone anymore and hung the phone up in my face. I called the room store where I bought the bunk beds, but they basically said this is the way they do business and too bad. I told them that I was the customer and they should deliver the bed when it was convenient for me, not for them, but he had nothing to say. He said that the only thing he could do is reschedule me for a weekend delivery, which wasn't until 04/21, which put me at 2 months since I purchased the beds. I told him that I went to buy my kids beds because they needed beds, but now they are just sleeping on a mattress. I told him I would have to call back because I was so angry.

I called back tonight and told them I wanted my money back and Joanne from the store said that they would not and that I would only have to reschedule. I asked for corporate's phone number and she gave me customer service phone number. I told her why don't you tell your customer's this before they buy from you and she said, if you want I can transfer you to the sales person that sold you the piece. She went on to tell me that if they delivered all of their pieces when it was convenient to the customer, they wouldn't get anything done.

We overpaid by $40.

I purchased $4,000 worth of bedroom and living room furniture in 11-2006 from Rooms to Go. I purchased the additional 3 year warranty as well. I had a problem with the quality of the cushions on the couch and called the warranty department to schedule a repair person to come and evaluate the cushions. The warranty department said that they had no record of me having a warranty. They advised me to call the store where the purchase was made. I called the store and was told that they did not handle that, and advised me to call the warranty department. They kept tossing me back and forth.

Finally, I became so frustrated that I wrote a letter to the customer service manager at the rooms to go where I purchased the furniture and another letter to the warranty department at rooms to go. I received to response from the rooms to go store where I made the purchase. Several weeks later I received a call from schekema, who is a supervisor with the warranty department at rooms to go. She asked me not to cancel my warranty contract, to take her name and extension number down in case I needed assistance. I still have issues and when I call the warranty department, they direct me to customer service, and when I call customer service, they tell me to call the warranty dept. since I have had the furniture for more that 1 year. I tried Schkema's number and extension and have left 4 messages over the past month, and none of my calls have been returned. I will never buy furniture from this company again.

So, I called the warehouse back and told them that I felt like they should deliver the couch for free, given the fact that we have been inconvenienced enough by this entire transaction. I was told I would have to call the actual store where we bought the couch. I`called the store, asked for the salesman but he was off, and I got the manager. He told me he would make a call, see if he can pull some strings and get it delivered. He promised he would call me back first thing Wednesday morning. I never heard from him, and I finally called him around 4 on Wednesday afternoon. He told me that they couldn't deliver it for free, but he did get the warehouse to release our couch so we could get it that day (Wed.). The warehouse closes at 6; it was just after 4, and my husband got off work at 5:30, so there was no way we could get there before they closed. Had the manager called me back in the a.m. like he promised, we probably could have gotten it that day. I am seriously considering canceling my order and getting my money back. I won't make the mistake of buying from them again!

Rooms to Go has sent out 3 technicians with their tool boxes to try to band-aid furniture that needs surgery. We told them it was completely unacceptable and hoped that we would get some sort of positive response. The response we received was, we understand that you have refused our service. My husband told the so called customer service person that the only thing we have refused is substandard workmanship! They are now coming out to pick up our furniture and keep for over 2 weeks at which time we will have an empty living room, no seating and have to wonder what they are actually fixing or repairing. Our trust level with these people is down to nothing. This whole experience has been nothing short of a nightmare. Rooms to Go personnel, we are convinced, are trained to wear you down until one just wants to give up and suffer the loss. We will absolutely not recommend Rooms to Go and will most likely campaign the rest of our lives to sway people from entering their doors.

Each and every time that Rooms to Go sent these so called technicians out to our house, they were supposed to phone ahead so that we could meet them. (3 miles away) They did not even have the courtesy to do what they promised, which was to call. There was always an excuse. Valuable work time has been missed and much frustration could have been avoided with a simple phone call.

This is wasting my time. Rooms to Go coming out to my house all the time is unacceptable.

Lost 35 hours of my valuable time dealing with Rooms To Go. Still have no resolve. Am taking full page ad out in Saturdays daily newspaper to worn people about companies like this.

There is no other reasonable explanation as to why they had all the pieces of my sectional (including the ottoman) except for the chaise. If that's how their manufacturer operates, then they really need to get another manufacturer because that's just plain wrong! So, even though I really wanted the sectional and I thought it was beautiful, I canceled the entire order which included a matching recliner that I ordered later. I'm still very angry, and I will never set foot in Rooms to Go again. This is not the first time this happened to us. We ordered a Cindy Crawford bedroom set in 2000, waited 2 months for delivery, and got everything except the tall dresser which was delivered an entire month later. (Come on, waiting 3 months for a dresser is ridiculous!) I guess Rooms To Go thinks they can deliver the furniture whenever they please! Well, they are wrong.

I have suffered anger and aggravation about being jerked around by a large corporation that obviously doesn't care about it's customers who use their hard-earned money to buy from them. For me, $3,300 is a lot of money. Maybe if I had spent a lot more, I would have gotten my furniture when promised.

The Phoenix leather set is for show, not for actually using, as it damages and scratches/tears very easily....

So far, I haven't, but what will I do if I need the protection promised? For a retired teacher, this is an expensive item. And with the control mechanism, there probably will be a possibility that I will need the warranty in the future.

Leather Furniture is losing the dye color. No one will help me.

I called back today, 1/25/2008. I have not sat on my couch for 2 months. They told me the warranty is now expired. The rep was extremely rude when I told her that I was told to call back after the new year and they would take care of me. She said she didn't care what they said, my warranty expired. I explained it is an existing problem that they knew about and fixed once. She repeated the warranty expired. I asked for a supervisor. She put me on hold for a few minutes and came back to say they do not have a supervisor on duty. It is Friday at 1:45 central time. But she said she talked to the service department and they said the warranty is out and that is final! I told her I need the corporate office number or location. And I would be filing a complaint. She said good luck with your complaint. THEN SHE HUNG UP ON ME.

I don't know how or if this can be gotten out of the carpet. My new carpeting may need to be replaced.

He told me that it would be delivered on Monday 1/21/08 between 7am and 10pm. I couldn't believe that they would give me a 15 hour delivery window but my wife had MLK day off, so we agreed to it. The delivery drivers showed up at 6pm. They had all the furniture set up and they were gone by 6:10pm.

I couldn't believe how fast they were, I thought they were going to break something but they didn't. It is Tuesday 1/22/08 and the furniture looks great. Good Job Rooms-To-Go! I will write back and let everyone know if anything falls apart though.

I cannot get my furniture, we don't have a place to sit. I really need those sofas because my mom has back problems.

I then called customer service and demanded that I speak with a supervisor. After three people said they were superivors and were not, they said they would send out a supervisor. When the supervisor showed up he failed to have any ID that proved who he was. He then began to explain how delicate the laminate table top is and that any water left on the surface will cause damage. He then said that it was not water damage. He did file a report saying it was customer damage. My husband, who minored in Plastics at San Jose State University, politely listened to the customer service supervisor explain totally incorrect information regarding a laminate table top. When I asked this man why would a person purchase a laminate table top, he replied It is cheaper. This is also totally incorrect. I requested that he look around my home and see if I really needed to purchase something cheap. When I called Rooms To Go customer service to request a copy of the report, they refused to give me a copy. They said someone would call me, but no one did. I paid $1,000.00 for the set and it failed to hold up for more than one full year. Rooms To Go does not stand behind their products.

The next day, I rescheduled again. The day came and went with the same results. Assured the furniture would be delivered in the morning, I stayed home all day; by 5:00, no truck. This time the driver called and said they were running late. Again, asked if I had a car. I was beyond livid. The following day, my husband, still in Fl., called the Boca store and explained the situation to a manager. That manager called me and said all of my furniture would be delivered the next day in its entirety. The next day, I got a call from yet another person who informed me that some of the furniture was missing and not available for about a month. That's just about the gist. There's so much more in the way of phone calls, excuses, etc.

We canceled the entire order, went to a local store and had our furniture in 3 days. I will never, ever shop at Rooms To Go again. It's not worth the stress!

I was told that the check would be sent out immediately. It was still not here on Aug. 13, and I called. I had to call at least 10 times and was told that the responsibility was with Cory Home Delivery, not Rooms To Go. I told them that I bought the furniture from Rooms To Go, not Cory Home Delivery and that they were ultimately responsible. The customer service representative, Stephanie from Cory home Delivery, never returned my phone calls. I spent hours on the phone on hold trying to solve this problem. Finally, on Dec. 24, I received a check for $75, not the $113 that it cost me to have my carpet cleaned. Considering the carpet cost me $403 and it was special ordered, I think I saved them a lot of money.

The result of this is that I spent the money on cleaning the carpet that I had budgeted for school supplies. I did not have the cash to buy my children their supplies, and I was charged overdraft fees the week that I spent the money for the carpet. I have also been charged late fees from Rooms to Go for being one day late. I think they should reimburse me for 6 months of late fees for not having their check to me. I also think that I should be reimbursed for the entire cost of my carpet. I accidentally submitted that I didn't want a lawyer to contact me, but if I have I case, I would.

When I received the rest of my bedroom set the dresser also came with a scratch; so,I requested a new one on the spot. I called customer service to see when I would receive my new dresser; the rep was also rude to me and asked me if I wanted to get it repaired. Of course I said NO. I purchased this furniture at full price--not at a discount price as if I were to purchase it at an outlet store--so I expected it in new condition. I also purchased a sectional sofa and part of the leather is already peeling, and it sounds like there is a broken spring.

I've been purchasing from Rooms to go since 1999, and this is the last purchase I will ever make from this company.

After I complained and argued that it could not be normal wear or preference because I only had the furniture for less than 6 months and I called them with the problem within 3 months--again she apologized and offered me to reselect a new set, but that I had to pay the $400 dollars for delivery for the new set. I though it was crazy because it was not my fault. We argued for awhile, and all she kept telling me was: I am sorry but that's all we can do for you. Well she did recommend to go a craft store or go to Walmart and buy some stuffing to try to fix the problem, and that would be less expensive. I gave up and just hanged up the phone because I was getting nowhere.

I made the purchase on July 2007 and it is only December 2007. Now I am stuck with a sofa and a love seat that will need to be replaced within a year. I made the purchase on credit with them, and by the time I finish paying for the furniture I am going to need to buy a new set.

As I was leaving my daughter's preschool, they called, and in a very rude manner, said that they were waiting on me at my house. I told them I was on my way and they rudely asked how long I was going to be and I said 10 minutes or so. So they gruntingly accepted and then a minute later the lady at the RTG kids called and rudely stated that they were waiting on me, and I reiterated what I had told the men.

Then I got caught at a red light, which made me a little longer than I had said, and the lady from RTG kids called me again and very rudely said that the guys said they had been waiting on me for a long time and that they were going to leave if I didn't hurry up. I told her it had not been long at all, and that I was almost there. She said something about how I had said I was only going to take 10 minutes, and it had been longer than that, and I needed to let her know exactly how long I was going to be or they were going to leave, and I was going to have to reschedule delivery! I said I won't be more than a few minutes: I am almost there. She then rudely stated that she would tell them that and hopefully they would decide to stay! So I raced home, where the men (who hadn't even used there 15- 20 minutes to unload their truck!) gave me dirty looks as I unloaded my preschooler and my 1 year old. Please don't ever use this place! This is not our first problem with them, but I guarantee it will be our last!

I went to the store and spoke with the salesman and explained what had happened. We then went and look at the table on the showroom floor and there also file marks on it. The salesperson was embarrased and went and spoke with the manager. After 10 minutes he returned and explained that the marks were distressed marks to make the furniture look older so that if a kid would nick it later that it would not be noticeable. I explained to him that I have no kids and had no of buying damaged furniture. He explained that all of their tables would have have the same file marks and could not issue a refund.

I reminded him that when he sold me the furniture that I was an attorney. Looking forward to filing a Deceptive Trade Practices Act Claim against this company so that they won't pull this on anyone else.

Had to replace the dining room set at another store and have just sent a formal demand to their regional manager before filing a lawsuit. Purchased a new home before Christmas and had thought I was buying NEW furniture and was embarrased to not be able to entertain as I had to place the damaged table in storage.

I paid the entire credit card balance in 3 months and was charged for one month's interest as opposed to 12 months of equal payments and no interest.

Be care full with Rooms To Go. If you have a problem with them the Costumer Service says that for Company's Politics they can't tell you the manager's name or pass your call to him. It is incredible that Rooms To Go on Veterans in New Orleans doesn't have a manager or the store doesn't have a manager in the region. We are having serious problems with that store. My credit history is affected because Rooms to Go doesn't do their job in the correct way. Thisis the first time I have had this kind of problem in a store. I only can say: The Worst!

I then went to a different location in Dallas (LBJ and Preston). I spoke with Brian Garner, very nice but not much he can do. I selected another group that costs about $250.00 more. OK, but--guess what?--I must pay an additional $109.00 to have the reselect delivered and defective furniture picked up. I have spoken to customer service several times; my options are: Reselect and pay for delivery and pick up; Keep defective furniture and get a store credit of $55.00 (voids all warranties though); Return defective furniture and pick up reselect (40 miles away and take my chances that reselect is not defective).

I have spent hours on the phone with customer service, store Managers and sales people. All I want is a FULL refund or them to work with me. If I am willing to reselect and pay additional money, then Rooms to Go could at least deliver the reselect and pick up the defective furniture. I REFUSE to give Rooms to Go anymore money.

I paid $1,500 for the sectional, and I will have to replace it soon because the foam inside the cushions is starting to come through were the threads are coming out. I will also have to just trash the bedroom suite; I don't see anyone wanting to purchase this piece of junk. I paid $3,500 for the complete Cherry Sleigh Bedroom Suite. So in total I am out around $5,000!

My wife called customer service and was told its out of warranty, and there was nothing they could do. She insisted on speaking to a supervisor and was told one would call her back. A week later no supervisor had called.

I went to the store and spoke to the sales rep who sold me the furniture. He agreed the furniture should last longer than 16 months and promised to have CS call me. I spoke to three more people and each time was told, "There's nothing we can do, it's out of warranty."

When I told the rep I would never buy furniture there again, she just smugly said, "That's your choice. Have a nice day".

I have sagging chair pads so when you sit down you are almost sitting on the floor.

We are now stuck with a paid-off living room suite than is 1 year old--that has turned green. The furniture is supposed to be leather, but I think it's fake. Why would it turn colors like that? We have use the force field conditioner on it every 3 months and also had a three year warranty taken out on this. We are told the warranty does not cover color change or fading. Customer Service told me we should have read the pamphlet they gave us . It seems Rooms to Go knows all their leather fades after a certain period of time. I think the news should get involved .

I contacted the customer service department several times - top phone call hold for 25 MINUTES! I have paid this in full and not getting any response - they will not do a preinspection prior to delivery and basically the only remedy they have offered is continuing to deliver beds.

No furniture - wages to someone to sit and wait for a 3rd broken bed - wasting 2 vacation days. Wasting several hours on hold for no available manager.

I immediately drove to the rooms to go store to pick up their special solvent based furniture cleaner which they offered to me for that purpose. The store rep I spoke with informed me that the field rep was absolutely wrong, that water was just fine to use for cleaning. I could also use the solvent based cleaner if I chose.

I went home frustrated that 2 different reps had told me completely different stories. After proceeding to clean the couch with the solvent based cleaner it again turned my white rag crimson. The dye was bleeding from the couch regardless of the cleaner I used.

Shortly there after, I received a call from Rooms to Go that they were going to replace my couch. Then, a few days later, customer service calls me to inform me that all the red couches of that manufacturer in their warehouse bled and there was no sense in replacing mine with a new one as it would bleed dye as well. the customer service rep then went on to inform me that they had previously RECALLED that manufacturers couch for the same problems. The manufacturer informed RTG that they had solved the problem and RTG decided to carry the line again. Shortly after making that decision, the complaints again began to roll in.

The store salesman claims that the company informed him of none of these complaints.

To this day RTG continues to show and sell the crimson couch of this line.

I asked if I could drop off the damaged piece at a local showroom and pick up a new one. Unfortunately, that was not an option, as I was informed you can not buy furniture directly off the showroom; I would have to wait until 9/25/07 to get a non-damaged nightstand. On 9/23/07 I received an automated call from customer service informing me they would be delivering the furniture anytime between 7 a.m. - 10 p.m.!

I immediately called customer service to complain and to notify them that a 15 hour delivery window is completely unacceptable, considering we have already had to make ourselves avaialble 8 hours to have damaged furniture delivered to our home. At this point, I don't even care if I get a replaced piece; I just want them to pick up the damaged piece and never have to deal with this company again.

It has been 13 days and I have not received a credit to my credit card and a check for the cash. I called and was told that that had been done two days earlier and that it would take 48 hours for it to hit my credit card and that the check for the cash portion was going out, that was 7 days ago and nothing. I called again and I was told that the order had not been cancelled. When I asked to speak to a manager the woman told me it would take 7 to 10 business days to get a refund if I wanted to cancel it. I demanded to speak to a manager and she put me on hold and never got back on. I am on my way up there tonight to attempt to straighten this out.

This chair and ottoman was more expensive than our original purchase. We were willing to pay the difference. We were told they could not sell us the floor model (which clearly was marked for sale), but, they would order one for us at even a greater price. Sales manager was rude and pointed out Rooms To Go has a NO RETURN POLICY. We did explained we were not returning but exchanging and would pay the difference.

The next morning I called to cancel the orders since we were not willing to pay for something that was put on our order that we didn't want. We felt that it was very unethical.

I reached Allen at Rooms to Go who said he was office staff, would not give me any other title. He said that he would cancel the order and I could get a refund in 10 business days. I asked if I could just pick up our check since it was Sunday and the banks weren't open, but he said it had been put in the night deposit. He assured me the order would be cancelled.

Today (Wednesday) we received a call from the delivery department scheduling the delivery. We told them the order had been cancelled already. They told us to call the store. I called the store and spoke to Stephanie who said the order was not cancelled. Stephanie siad she would make sure it was cancelled.

At this point we are out over $800 in deposits and are SUPPOSED to get this money back in 10 business days.

When they delivered on Monday, they delivered the wrong chairs. We had ordered upholstered chair backs, but they delivered wood back chairs. We looked at the invoice and discovered the wrong data had been entered by the sales representative. When we called the store, they said we would have to come back to the store and make the exchange, but there would be another delivery charge. They would not waive the extra delivery charge even though it was their mistake on entering the order. They would not take the order back at all.

We are stuck with chairs we did not order. We could pay for the exchange and delivery charge, but at this point I do not want to give Rooms To Go any more of my money.

When I contacted R.T.G.on the phone they said I should have told them when ordering that a big rig could not make it to my house. Since they only deliver on Wednesdays in my area I have no idea when we will get the furniture.

Of course now that it's purchased and in my home and not operational, Dennis LeBlanc is refuting what my salesperson Kelvin said and is adamant that this is a final sale with no repairs being available. I don't think it is unreasonable for RTG to send a repair person to my house and get this new sofa operational (I am also willing to return the sofa for a credit to my American Express). I obviously would not knowingly buy a broken sofa and since the store did not have an electrical outlet for me to test it on it was reasonable to me that Kelvin offered the return repair provision.

We are rebuilding after Katrina and I have a whole house of furniture to purchase which will be no small sum of money. I can be sure none of our money will be spent at RTG if this situation is not handled as promised by Kelvin. I am pursuing this matter with Better Business Bureau and American Express.

Rooms To Go has to go!

When I told the delivery guys that I refused delivery for the sectional couch, they tried to talk me out of it. So, I call their customer service 1-800-766-6786, all the customer service could do was make apologies, they stated that they can re-schedule the next following week, and that the next day delivery was a courtesy delivery even though I paid $170.00 for delivery. This was the first day of work I lost.

So, with no help from their customer service, I had to wait until the following week for my dry sectional sofa. The next following tuesday, my second day of missing work. They delivered the left side of my couch, so again I call customer service, and they could not explain why they only put down for half a couch to be delivered,

I asked to have the items returned, and they stated We cannot refund your money ($3500.00), they can only repair or replace the merchandise. Which at the time there was nothing to repair or replace, just missing parts. Customer service stated that they can do an add-on delivery on the same week, like they were doing me a big favor.

Finally, they delivered it on Sat. of the same week, which you have to sit around the house and wait for them. When I called the corporate office in Tampa 1-813-623-5400 they stated for my inconvenience they would give me a store credit of $50 - $100, after the headaches and time lost from work that is how they deal with you. They just get the money and they do not care about anything else.

The sofa has a recliner on both ends. By the time that I received the sofa undamaged, the recliner on the right end didn't recline. They sent a repair man out to correct it and it seemed ok for a few weeks. Then the recliner was hard to open and made a clicking sound. Then a metal bar broke in the inside of the sofa and the back leaned back permanently. Now, both sides have done the same thing.

When I got home 15 minutes later they had left! I immediately called RTG and spoke to the manager Jose. I informed him of the entire situation. He called the delivery people but they refused to return to deliver the furniture. I told him that I felt I had been more than patient with them and wanted a refund. He told me that they do not do refunds, that I would have to re-schedule another delivery. I informed him that this was unacceptable, but he just ignored me and said he would call back in two days to schedule another delivery.

When I tried to reschedule I had to wait 48 hours and they could not come for two weeks. I was later told that they broke my mirror and since it was on back order I had to wait three more weeks for another one. The furniture was delivered and not fully assembled. The plastic on the mattress was torn and my mattress was stained. Was told that they would come by to clean it when they delivered the mirror. The mirror was delivered on March 1. I did not get a call saying it coming so I was not home. THEY LEFT THE MIRROR BY MY FRONT DOOR IN THE RAIN!!!! I called customer service and was told I nhad to wait two weeks to have someone assemble it. Ridiculous!!!!!!! I lost everything during Hurricane Katrina and have a house to refurnish. I will not be doing it with furniture from Rooms To Go. I will never by furniture from them again.

Also, what's with the NO RETURN policy. No body mentioned that to us when we bought the couch.

Now we are stuck with something unsuitable. I will never ever deal with Rooms to Go again. Their customer service is horrendous and their policies stink.

They did fix the legs but I noticed that the frame of the chair was busted. I give up - I will never shop there again.

I got a refund for some, but the replacement chairs were more damaged than original.

Delivery drivers were very rude and customer service was no help at all.

I've had the furniture less than a month and I have already had the loveseat replaced once because the first piece had a rip in it. They were scheduled to bring out a new one this Friday. I just found this website and grew furious. I just called the store and threatened them with fraud and told them to come and get both of the pieces I purchased and give me a total refund. The sofa already looks bad. I can't imagine how it's going to look in a few more months. The manager did agree to pick it up and refund me. I think he knew by my tone that I would have gotten an attorney.

My living room chair is broken and one of my dining room chair broke as well from normal use. They sent a furniture technician who came in and verbally guaranteed me that the damage would be covered (I asked him about 4 times and all times he said YES, they will cover it) The only thing he told me was that RTG would have me have the furniture steamed clean first before taking it in to service. About a week later i get a call back from the warranty dept where they advised me that the technician reported customer damage and that they will not cover it.

I asked for a supervisor and a JACKIE called me back, she was not very helpful and I could not understand her because of a thick accent. I kindly requested a supervisor above her , she refused and hung up on me. I have been trying to email them and I keep getting the run around. They claim they cannot find my account information. In addition I called the technician (his number was still on my caller id) i left him a message regarding the situation and he has not called me back.

Around Thanksgiving, I noticed that the main couch had a dip in the middle. The frame appeared to be broken, was resting on the floor and you were unable to recline the set.

They sent their representatives out to assess the damages and their rep agreed that the cushions and arms needed to be replaced. He placed the order for the items and they denied it. They told me this was customer damage and that is not covered. I argued with them that the furniture should be more durable than it is for the amount I paid for it and they need to live up to their stain guard guarantee that I paid for. They refused to do anything about it and I am very upset with their company. I purchased in March 2005 and by August 2005 my furniture looked terrible. I contacted them numerous times with no success. I have purchased almost my entire home furniture through them and this is how they treat their loyal customers. I will never buy from them again or refer anyone there.

I have a dining room set that I paid quite a bit for that is pure garbage. I work hard for my money and RTG has robbed me!!! Their customer service is rude and I still have a track record of everyone I spoke with. Sicilio C is out of Tampa who claims to be a supervisor but is rude as ever and should not be in customer service. I have never contacted a company before and had to argue with a rep like I did with him.

After two weeks the cushions have collapsed. We can see clearly the furniture is not going to hold up. We called customer service and were treated rudley and told that we could not get our money back.

Wish we had found this site before we threw our money away. This is truley disposible furniture.

I waited on the phone for 1&1/2 hours to make the appointment to the same Bee Gee's song "How deep is your love". I will never ever buy anything there again.

I had a very important dinner scheduled for my boss on 10/29/06 which I had to reschedule to this passed Sunday 11/12/06 which I had to cancelled once again. I was so ashamed and embarrased. I couldn't beleive that it happened twice. I'm cancelling the order and I want a full refund.

We purchased a leather couch, loveseat, chair & ottoman in November of 2003 for over $4,000 and we purchased a 3-year warranty on the furniture to cover any future problems and/or defects with the furniture. Not long after receiving the furniture, we noticed the color would literally come off if you wiped the furniture with a clean cloth and their specified cleaner/protectant. It's like the color was painted on with a cheap paint!

I called to complained and they fought me on it for about 6 months. Finally someone came out to see the chair and when he saw what was happening he said that it shouldn't, that something was wrong with the furniture. But, Rooms to Go did not want to take care of the problem even though the chair had a spot where all the tan color was gone.

After fighting with them, they replaced the chair but what is really upsetting is everyone that has seen our furniture said that there is NO way it is Analine leather. This furniture is new and it looks horrible.

After a week I received a boilder plate letter stating that if I did not hear from the delivery company I was to get 2 written estimates for the repairs and I had a limited time to procure them. I couldn't get anyone to come out and write estimates so I ended up making the repairs myself.

In the last 3 months, I have spent about $3500 in that store and in the past I have spent upwards of $10,000. I will never shop there again.

Thirteen months later I decided to move my daughters room around, so a friend and I picked up her vanity and two of the legs fell off.

I asked RTG to fix them or replace it and was told my warranty was only good for one year.

It was an hour drive for me and an hour in the store dealing with this, and another hour drive back. After walking around a huge sectional in our kitchen/living room for 7 days, the second delivery came and it was wrong again!! When I refused the delivery which I was told to do the first time, when I called Customer Service, they said it would take 48 hours for them to inventory the piece back into their warehouse and that I would need to call back in 48 hours and reorder!! I said I would rather just not deal with them anymore and once more they said no returns and I had no recourse, no exceptions. The sofa costs $2,491. It stands where I need to call to reorder the correct sofa (again) and then wait 7 days for delivery of what I hope is the correct sofa.

When we apologized to the delivery guys that they had to reload the sofa back into the truck, one of them replied that his day consisted of delivering more incorrect orders than correct. Meanwhile, after several weeks, we sit here waiting on a sofa that I expect will not be correct again and no recourse!!!!

They sent over a rep to inspect the couch, and he expressed the couch was unfixable, the wood came apart at the arm, and the bottom piece of the couch had fallen down. Rooms to Go said that there is nothing they can do.

I paid good money for this furniture. I think they make and sell inferior furniture and know they do not stand behind their furniture.

The main frame in the sofa broke in the middle. Rooms To Go came out and repaired it but they said it happened due to a knot. They reinforced the break with metal which is now sagging to the floor. The love seat has fallen apart, the seats fall or sink in, the side of the sofa is coming unstapled and the side arm is pulling away from the seat so there is a huge gap.

The chair is top heavy so if you sit towards the back you could tip over. The wooden supports that the sofas and chair sit on are turing outwards and not in place.

Rooms To Go would not repair new tears and broken pieces because we didn't purchase the extended warranty.

Oh, the delivery men delivered the wrong couch. They delivered the one with the bed in it instead of the dual recliner one. They told me to just keep it. I called the customer service line and they actually sent the correct one. My dining room table, the finish is completely gone from it, purchased in 2004 with a bakers rack, which I cannot open the drawers anymore because the knobs have come off. My couch, the middle cushion is gone. You go to sit down and hit your rear on a big piece of wood. Same with the armrests. You dont feel a cushion, you feel wood. Junk.

My bedroom furniture, my husbands chest of drawers, the top drawer, his underwear drawer, the staples are coming apart. We had a tech come out 3 times to replace one of the drawers because it wouldnt open or close. This furniture is junk and they do not care about their customers. I have wasted 5000.00 of my hard earned money on this disposable furniture. I remember growing up, we had the same couch for at least 15 years. I wish the quality was the same as back then. If I can say anything at all good about Rooms TO Go, they did replace my mattress 2 times before telling me that they wouldnt do it anymore and I would have to purchase a mattress cover.

It has been 9 months now and cushions are very dingy looking probably from the newspaper. Called customer service to have them come out and treat the cushions per the agreement, but Phyllis said they only will treat a spot on the cushion and not the whole cushion, like I was told by the saleslady. Her words were, "I don't know how I would word that on the service ticket, they really only treat spots."

Rooms To Go sent out a service tech who said the stained area was too large and they would replace the material on the couches, he even showed me how they would be doing it! After a few weeks I called and they said they would be out on Friday to do the repairs. On Friday the same service tech came out and did the same exact evaluation again!

I called customer service and spoke with Dominique who let me know that she couldn't answer my questions, there was no one else for me to talk to and Rooms To Go could evaluate as many times as they needed too. She then told me she was disconnecting the call!

I have lost time at work waiting for the delivery that never came and I had to drive back to Jacksonville from Gainesville just to speak to the store manager. Whenever I called they said she was unable to come to the phone. I am not with out my dining room set going on two weeks. Plus, they have a no return or no refund policy on brand new furniture.

Basically, they were going to give my couch to someone else and I would have to wait for it to be reordered. I spoke with their Customer Service representative and a store managager and neither of them offered me any sort of help. I also asked to talk to a Customer Service supervisor, I am still waiting for that call. I have gotten deliveries for many other companies (Lowe's, Oak Express, Denver Mattress) and all of them were happy to work with me on delivery time.

For the second delivery I was given a time window of 12 - 4 pm. The delivery guy arrived at 6:19 pm, without as much as a phone call. He then informed me that my chair was not on the truck.

When I called the manager he laughed at me and called me names such as ridiculous, unreasonable, and horrendous. He then told me he'd call me the next day, refusing to fix my problem or give me any information.

When we called them to inform them of the danger they put our children in and that we needed the extra pieces for the beds they said they would send them. They did send the hardware but still did not send all the pieces so I called them back and said to just send me a new set of beds. The local manager said he would, but 10 minutes later someone else called and said they would not give us new beds and we needed to call their 1-800 # and get the other parts sent to us.

Its been 3 days and I still haven't gotten the parts. Without all the screws & bolts in place my children could be injured if they landed on the sharp edges of the beds.

I called twice in 2004 for repairs and they were never able to fix it or replace it. The customer service department told me to call a local furniture repair company and get it fixed because there is nothing that they can do to assist me.

I requested that someone from management call me. I am still waiting.

As far as canceling the order and getting my money back their return policy is such that they win when they are doing the delivery. You have 48 hours from the time of purchase to cancel the sale, but your delivery date is usually 1 week after purchase. If the furniture is screwed up and damaged, you can still get a refund and return the furniture but only 80% of your money will be refunded. So basically on a $4000 purchase if refunded they keep $800.

Damages? Well, lets see, increased madness and sore foot from kicking self in rear end for not checking out this company prior.

I signed for delivery indicating on signature form that there were problems. I immediately called the store, even before the delivery drivers left my driveway and was told there was nothing I could do about this but to call the 1-800 number. I talked to a representative who stated they would replace my furniture the next Saturday.

I really do want to cancel this sale as it is not the quality that I thought it was and the service is shoddy.

I called RTG the next day May 11th, explained the situation and asked for the furniture to be picked up. I was told to call Citifinancial, who carries the financing, which I did, and was told to fax in her death certificate. On June 23, I received a letter from Citifinancial telling me to contact the store, which I did, and was told they do not have a return policy!!

This is OUTRAGEOUS!!!

I called customer service and they told me the three year warranty only covers food and beverage spills (stains). I was upset and asked what I should do with my furniture since it was of no use to me any more. That I might as well put them out on the curb for the garbage man to come and pick up. The customer service rep said yes, you probably should, and good luck to you.

I cannot believe that I spend almost $ 4000 on this garbage. I have never logged a complaint before, but this is just outrageous.

In the end it didn't fit. They told me what size arms to buy in order to fit it into my house. So I go back to RTG another day and pick out another sofa. The girl tells me that it will fit, that the delivery guys are making mountains out of mole hills etc. I measured it and it was withing the inches, but JUST the size. I was nervous and of course caved to her salesmanship (pushy that is). I'm scheduled 2 times before they actually show up.

The same delivery guys come with the new set and yell up I told you such and such size. This isn't going to fit! He was furious! Yelling at me! So I calmly said that I measure it and it was within the inches he stated. We went through what the girl said and did and he said that she convinced me to measure a different way. He realized it wasn't me and apologized. Again, no sofa. I finally had to settle for 2 loveseats. The delivery date was scheduled 3 times (thank God I was on summer vacation). I finally received my loveseats, but it really wasn't worth it.

Sum the issue up, eight technicians visted my home to repair damage, not successful. Eight attempts to exchange the dresser, all eight deliveries failed where the dresser was damaged initially before leaving the truck. Nothing seem to work, customer service not helpful. Could not afford to take any more days of work to wait on the delivery. In addition, Delivery men broke sliding glass blinds delivering the other pieces and tried to sneak out before I noticed the damage. Worst experience ever, worst service ever, besides the fact that the agents were rude.

The day prior to my delivery i tried numerous times to call their delivery hotline to see what the 4 hour window of delivery would be. The service never did have the 4 hour window and the store was closed that evening. I waited til the next morning (the day of the delivery) to call and see what time the delivery would be. I was told that i had $128 balance on my account and it wouldnt be delivered. I had to speak with the store regarding this. Hours later when the store opened, i spoke to the store manager - he informed me that the salesmen added the $128 back to my bill to make his numbers look better for the month. My furniture would still not be delivered on the promised day because my furniture was given to the next person on the list.

I was told my furniture would now be delivered on 5/19/06. On 5/17/06 i called to make sure the delivery was still on 5/19. I was dumb-founded when i heard the customer service rep tell me that the delivery was cancelled because i had $128 balance on my account! When i called the store AGAIN, this time i was far from cordial, i was told that it would be handled, new delivery was 5/23/06, Rooms to Go will pay for the shipping charges. This will be continued, not sure if the furniture is coming 5/23/06 yet.

I called customer service and they told me it was their policy to first send a technician out to try to fix it. WHAT?!! Fix it? Glue it together?

Delivery day arrived and the Delivery guy comes to the door with a box and sets it in my front room and states, "Your lamps are broken." He then goes out to the truck and brings in 4 huge boxes and sets them in the family room. The guys state you have to put those together. Ok so I am now extremely aggravated that this was never stated during the purchase, but whatever, I can do that.

Next they bring in the sofa and the chair all wrapped up and set them down. The delivery guy hands me a paper and says to sign by the lamps that they were broken and to let Customer service know when they call in about an hour and they will set up an exchange. He states he will be right back and goes to his truck and leaves.

I am now standing there with boxes of furniture that I have no idea what condition it is in, sofas that are wrapped up and not even placed in the correct location, and a box of broken lamps. So I decide to wait for the customer service call that, I have always recievd an hour or so after a delivery, it never comes. Not Friday, Saturday, Sunday, Monday or Tuesday.

We call customer support and they say they do not show the lamps were broken. We unload on the representative and she informs us that we will have to be home on a Monday - Friday and must be home all day. They can not provide a window for delivery and will only give a 12-hour window. Having just taken a day off to get the new furniture, this is rather unacceptable. The rep states that the only other way is to have the store exchange them. So we go this route and call the store. We speak to our sales person and he ensures us that the lamps will be in a week later.

So we wait, and call a week later on the delivery date and SURPRISE!!! No lamps, in fact they had never even re-ordered them. Now we speak with the Ordering Manager, the Store Manager will not speak with us, and he tells us he will re-order them and we will have to come to the store to pick them up in about another week. Numerous calls are made to the Store Manager and no calls are returned, and when the day comes around when the lamps should be there again, SURPRISE! no lamps. The ordering manager tells us "things happen", and he will re-order.

We state to them to just return all the furniture and they say they do not return? Unbelievable.

20 minutes in the store and I found a living room suite, a salesperson, and myself with a $1,911 RTG credit card balance. The sales lady was very nice and scheduled a delivery date on 4/5. I asked her if they delivered on Saturday or after 5 and she said that she wasn’t sure, but when they called two days before delivery to set up the appointment time, I could change the date and time.

However, when RTG called to “set up an appointment” it was an automated message telling me my time. I returned the call only to find out that the order was already on the truck and that in order to reschedule I would have to cancel the order and re-order. Since I only live 20 minutes from my job, she offered to schedule a "1-hour call ahead".

April 5th arrives and I receive a call stating that the driver of the truck is at the apartment and no one is at home. I bring the lady up to speed on the 1-hour call ahead and she basically says tough luck. I ask if they can wait 20 minutes for me to get there. They can’t. I offer to have my apartment management go open the door and let them in. They’ve already left. Can they come back by later? No. Can they drop it off at the store and I will pick it up tonight? No. What about at the warehouse? No. At this point, I have exhausted all efforts that I can see so I ask to reschedule delivery for the following Saturday and then I am informed that I must wait 48 hours until I can even call back to reschedule AND on top of this, they cannot reschedule my delivery for at least 5 more days after that.

Infuriated at this point, I call customer service (*hint* if you have a problem, these are not the people to call). The CSR told me twice (and my boyfriend once) that I would have to wait until I received the delivery in order to discuss compensation for having no furniture for a month. My furniture arrived and I called to “discuss” compensation and was told “we don’t do compensation.” Excuse me? Why was I even told to call? I know why, because had I been told that, I would have canceled my order, along with any other sane person. Kevin, a manager, told me “I see no reason to compensate, you got your furniture.”

I purchased a warranty for this and still have yet to be able to get anyone to come out on the weekend since I cannot take off to be there during the day hours before 5. It has been almost six months. Also, I purchased a leather chair and was told that I would receive a call when it came in (approximately 2 weeks). I never got a call and after about 5 weeks, I telephoned the customer service to see if the chair had arrived. I was told that it was there and I would need to set up an appointment date to pick it up - so my husband called them back (this was on a Tuesday) and made arrangements to pick it up that Friday evening. He told them that he got off of work at 6:00 and he would try to be there by 7:00 to pick it up because that's when they said their closing time was. My husband said that if he couldn't make it, then he would call back to pick it up Saturday.

Well, he didn't make it. When he called Saturday a.m., he was told that they would have to make a call to have it released and that couldn't be done until the following week. So we called the person who sold us the chair (M.D. Nelson). He said he would find out what was going on and call us back. He called back and stated that the chair had been discontinued and that the only chair we could get would be the one that was used as the floor display, or we could purchase a different chair. We told him we didn't want a different chair but the chair that we had ordered and paid for and that we did not want the showroom one. He said that was all he could do since the chair had been discontinued.

We asked for a refund and M.D. told us that he would have to find out about the refund and get back with us. The more my husband and I thought about this, the angrier we became. We called M.D. back and asked how could the chair be discontinued when we were told that "our" chair was already in the warehouse ready for pick-up and we were scheduled to get it the night before. He then changed what he said and stated that because my husband didn't make it on Friday night to pick up the chair, that the computer automatically generates the chair to another person and that the chair had been given to someone else. How wrong is that?

We had already paid for the chair and it was ours, yet they give it to someone else knowing that the chair had been discontinued and we could not get another one. Now we are waiting for a refund. This is TERRIBLE customer service. They had our money for six weeks and never bothered to call and tell us the chair had arrived. Then they give the chair to someone else knowing that one would not be available for us even though we had paid for it. I will never purchase another item from Rooms To Go.

The service tech that came out 4 weeks later after I called said he could not do anything but we will hear from corporate office within 5-7 days. We did not hear back after 2 weeks so we called & they stated they had not report. They sent out another tech almost 2 weeks ago & he stated that they have nothing but problems with this unit but it is a great seller. Corporate stated they could replace the couch but the warranty expires on the ACTUAL date of delivery not from the new unit replaced. This couch we found out is made of CARDBOARD not wood-we were told that this is a durable unit & was not told of the construction or if problems aroused that nothing actually could be done.

The manager was contacted at the store & she stated they could not do anything-it is not the salesperson "place" to give the construction, durability, problems, etc of furniture-they are there to sell. I am VERY dissatisfied with theitems-this is unacceptable-& I am refusing to pay for something that did not hold up before 1 year-We are not abusive or "heavy" set people. We are not even home during the day but in the evening when we return from our jobs. They should at least let us pick out somenting that is durable-not made of cardboard or credit the account & I will go elsewhere to purchase furniture that is worth the money.

I have left numerous messages for the GM and the DM to call me but no call back. I have sent a letter to the CEO Mr. Jeffrey Seamna and received no call. I have also called the store to get the GM's name and a lady named Roseanne would not give it to me. She said they couldn't tell the customers that. I have the supporting documents from them to show the correct interest. I also was told that there are notes from my August visit showing that this should be fixed. Well here it is March and it is still not fixed. I no longer believe anything anyone tells me and at this time I just don't know where else to turn since no one will call me back.

I called customer service just to be sure the lamp was on it's way and was informed that the delivery crew was an outside contractor, so cust omer service had no way of knowing my lamp needed replaced unless I called, which thankfully, i did. They arrived with my new chair and lamp and I thought everything was done.

Then, when I unpacked my lamp I noticed there was no lampshade!!! I called cust service and was assured that the lamp shade would be sent via UPS within 7-10 days. 2 WEEKS later (Feb. 24), over a month since I purchased the furniture, and I still do not have the complete set of furniture that I paid for. They are sending me another shade...who knows when it will get here and they refused to exedite the shipping.

Well a few days ago I noticeeed that the left arm of my chair is now touching the floor but the right side isn't and also while cleaning this weekend I noticed a couple of stains on it so I got out the cleaner that they tell you to use but could not remove a few of the stains. Today I called and sat on hold for 55 minutes and 15 seconds for customer service to answer the phone. When she answered I was told that they would be able to come out and see about the stains but would be unable to help on the broken arm due to the fact that in the past few monthe I have moved 5 minutes down the road from where I prevoiusly lived.

When we moved we voided our warranty. I told her how can that be fair when we declined delivery when we purchased the chair and that was 1 hr away from where we lived and now i only moved it 5 minutes down the road. I was never told this when i purchased the chair but i sure was told that the warranty was for the life that I owned that chair. I was told today that it is only for 3 days. Sales people will tell you anything to get you to purchase from them.

They finally send out a replacement several weeks later. We get a call that the second Armoire is in and gave a delivery date of 01/03/2006. They were late deliverying and set it up without the legs attached, defective places on the Armoire - AGAIN. Called Customer Service and again they said it would be a week or so before they could get another delivery...mind you the Armoire is in the middle of our living room! Customer Service called back with a delivery date of 01/13/2006, and gave the time of delivery between 4 - 8. I told them no one would be at home till after 6. The customer service rep said she would make note for the driver!

Dispatch calls my daughter at 4:19 at work and says that they're at the house and no one is here. She told them they were not supposed to be there until after 6...they said they can't do that. She told them she was leaving work right now and that she'd be there in 20 min...She arrived at the house at 4:40 and they were gone! We called customer service and they said they'd have to reschedule. We called the salesman and he said there's nothing they can do. We called the Regional Mgr and yet to here from him. So, we're stuck with an Armoire in the middle of my living room until they can get another one out here...at their convenience!

What kind of company does this? How can you screw up after someone has "personally inspected" the package after a customer complaint? I called Rooms To Go once again. They gave me a $50 credit (which I am still waiting on since November) and said they would send out the shelves but it could take up to another week. A box arrived about 4 days later. I opened it up and much to my surprise they sent the wrong pieces! They sent me the vertical pieces when I specially stated the long horizontal shelves.

This was also repeated by the person that I was on the phone with. This company has got to be the most incompetent as far as customer service is concerned! It is now January and our sofa table is still in pieces waiting for the correct pieces to arrive. When I asked "When will I receive the pieces?" I was told "It depends...."

After two more promised delivery dates, I demanded a full refund (in person, at the store). This was now on Dec 22, and they were saying delivery couldn't happen until possibly News Year, when I would no longer need the item. On this date, they gave me paperwork claiming a full refund, to be deposited in my bank within 2 work days (I had made the mistake of paying with a debit card, so they already had my full $2,165). A week passed, with no money in my account.

At approximately 9:30 p.m., the delivery person called me to say he was on a certain road, which is approximately 4.5 miles from my home, and since there was traffic, he could not make it to my home with the delivery. I stated that if he could turn around I could guide him through a different route. He stated he could not. Mind you, in order for this driver to get back on the interstate to go back, he would have to drive in front of our subdivision. Yet, he chose not to deliver. I contacted the manager who said that the only thing they could do was attempt redelivery several days later between 8 a.m. and 8 p.m.