Rooms to Go Reviews

I purchased a queen size memory foam mattress with a 10 year warranty for $378.77. What a joke as in less than 3 months you sink way down and more like sleeping on a hard board while the middle part between my husband and I pops up! Bought two 4 in cheap memory foams to put on top of the thing but then remembered about the warranty so called them. Their rep. came out and checked their mattress and stated it was supposed to only give 1/2 inch where ours was over 3/4 inch even though we had been using the other foams on top of it. Had to wait for their office rep to call back with what they would do to make it right. You guess it... That rep told me the foam had to read over a give of 1 1/2 inches before they would do anything! WHAT A RIPOFF!!! Our 12 year old Serta Mattress was much better than sleeping on this mattress.

Went to RTG to purchase a sectional. Sign on the furniture showed a price for 7 pieces. I was told the sign was incorrect, that the price was actually for a 6 piece set. Flag 1 was raised. The back of the sign also showed conflicting prices. Was told once again the sign was incorrect. Flag 2 started to fly. You would think they would at least correct the sign or get rid of it. Nope, turns out it was still there two days later.

The set was purchased for our conference room. We have clients come in, maybe once a year and wanted something inexpensive. The chair has been sat in less than 5 times and the leg snapped off underneath me. There has been no abuse or heavy use. It was poor construction. I would really appreciate a new chair or some option of repair. I called customer service in Tampa and spoke to 1 rep and transferred to manager named Josh, who was so snotty to me, I hung up on him.

I ordered a sectional and 3 bar stools. I told the sales representative several time that I wanted the 24" bar stools. The furniture was delivered in 10 days, but the bar stools were 30". I called the store and requested my sales representative. She told me that she would pull up my information and call me back shortly. Needless to say I never received that call. I called back and spoke with the office manager who informed me that my sales rep had gone for the day and would not return until the evening after the next day. I told her that I was disappointed and could she resolve the matter sooner. The officer manager did not offer an apology but spoke in a sharp tone displaying an attitude because I requested an immediate remedy. I have made several purchases from Rooms To Go over the years, but this will be the last. Customer service is very important and both the sales rep and manager lack in that area.

We purchased a dining set from Rooms To Go (and patio furniture). Upon arrival, the bench was loose. I was told by the delivery person that a new one would be sent to me. Four and a half weeks later, still no replacement. When I called the store I was told I was misinformed, that is not the procedure. Since it was past 30 days I now had to make a manufacturer repair request. In the meantime and a second complaint I had was the table top quality was very poor and delicate. My children would do their homework at the table and just writing scratched the surface.

We purchased a sectional and were asked to buy the warranty. When we told the sales associate we weren't interested she had the sales manager come over and pitch us a full coverage warranty that no matter what incident or wear occurred the sofa would be repaired or replaced. We of course called when the recliner began to tear apart underneath and that's not covered, nor are the seems that are coming unstitched. As a matter of fact, nothing is covered, except stains. Which happens to be exactly what we said we didn't want to purchase to the associate.

We purchased a sectional in March. After it was delivered someone called to offer me an extended warranty. His exact words were "you can use the warranty if you don't like the way your pillows sit." Well I didn't like the way my pillows sat. I called them and they sent someone out. This guy tells me he only does stitching and things of that nature. So someone calls me again from Rooms to Go a few days later, with a very nasty attitude. She wasn't helpful at all!! She said she would send me a pillow, and I needed 3. She sends someone else out, and he takes pictures. I get a call a week later saying there's is nothing they can do about this. WHAT?? You guys were just willing to send me a pillow. What happen? What am I paying for? I hate these people and will never buy from them again, and I don't suggest anyone in the world buy anything from them. They are crooks!! Go somewhere else. Save yourself the headache.

Do not buy Bonded Leather. Rooms to Go sells this style of sofa and chairs. We bought it 3 years ago and what a mistake. We are replacing it with higher quality but Rooms to Go personnel said that this sofa would last at least 10 years plus. It has started to peel for no reason, from areas that are not touched that much. Bonded Leather is a consumer nightmare and should actually be banned in my opinion. It a poor excuse for a product that robs people of their money. Not only has this happened to me but to others I know as well.

I went to the Labor Day sale on Labor Day looking for a living room set. I found one that I liked and the salesman took us to the computer to enter my information to take advantage of 0% interest financing. The first (small) issue was, he rushed to explain everything and did not tell us we would owe tax on the TV out-of-pocket when we picked it up. We specifically asked if would pay any out of pocket, and he said no. No big deal, we did it.

My order number is **. I will explain in detail about my horrific experiences with Rooms to Go over the past month. I have already filed a claim with the BBB and plan to leave online reviews sharing my experience. I originally purchased a king bedroom suite and a dining room table on 10/6, because I had family coming into town and needed these items for their visit. The day they were arriving my items were delivered with absolutely NO heads up or call as promised regarding a delivery time frame. Fortunately I had a friend there to accept the delivery.

I purchased a platform bed, nightstand and TV console for my 16 yr old son's bedroom. Delivery was made. Everything was set up and they left. Upon inspection I noticed a piece of the pleather was peeled off so I immediately called them. My son slept on the bed and the next morning he told me he heard something crack. I lifted the mattress saw that the support wood had cracked and the 3 screw on sticks that are supposed to support that had all fallen off. And the fabric on the headboard was ripped and since the mattress hid that the delivery guys said nothing! Also there are supposed to be 4 screws attaching the beam to the headboard and footboard. There were 2 on each and one of those broke off. We had someone come out 3 times and it was agreed that I would get a whole new bed. When delivery was made there were no wood slats or support beam on truck, just headboard and footboard. Had to reschedule for next week.

After buying a sofa with dual recliners, it was delivered and one of the control panel cup holders was damaged. We called the technician on August 17th 2015, who said that it was faulty and he had phoned in a replacement part that should be with us shortly. It is now November 3rd 2015 and we are still without the part. Have phoned Rooms To Go customer service to ask them where is this part, which they said they did not know where it had gone in the system. (1 month ago). Phoned again to see if they had at least found the part if not reordered it, only to be told they would call when it was delivered to them. (2 weeks ago).

We ordered a new mattress, plus some items for the kid's rooms. When the contracted delivery truck came to the house one of the 2 guys in the truck was sleeping (he was supposed to be outside the truck watching the driver back up according to the delivery guys). They backed into our overhead service line and kept going until the line snapped and was ripped out of the home. The corner of the house is damaged and the power surge blew out our surge protectors. The drivers said they were very sorry, it was their fault and this would be taken care of. It wasn't.

Last year, I bought a living room set including tables and TV stand. That was about 15 months ago. The delivery was made at 1130 pm. And when they got there, the tv stand was chipped and had to be returned. A new one was delivered about 3 weeks later. Last night I noticed that the material on one of the back cushions of the sofa had pulled open at the seam. I had bought an extended warranty. However, I was told that the warranty only covered stains and that the manufacturer's warranty had expired 3 months ago. There was nothing they could do about it. So now I have furniture in my living that looks like it belongs at the dump. I cannot afford to replace it right now and you can be guaranteed that I will not go back to Rooms to Go when I do. I had planned on getting a bedroom suite and possible a dining set from them but now, I will take my business elsewhere.

We purchased a chair and sectional from Rooms to Go and bought a warranty. The chair has barely been sat in and my husband sat down and the back of the frame broke. The chair is only one year and a couple months old. We called customer service and received no help at all. We were told we didn't have an extended warranty, of which we were never offered. We purchased a warranty. They also stated that the warranty only covered stains. I ask how are we able to purchase an extended warranty and they said it was too late. We were never offered, called or anything referring to a warranty. They do not stay behind their furniture. The frame should have a longer warranty. No one can afford to purchase new furniture every year.

I wish I could give this POS company a negative review but I can't. It's so hard to begin because everything about Rooms To Go sucks, from delivery all the way to receiving, or lack-thereof receiving, my furniture. STAY AWAY FROM ROOMS TO GO. I hope they go out of business... I made my first mistake of purchasing a bedroom set in 2009. The delivery process was the absolute worst thing ever. Their reason was because the warehouse is in the Dallas area and I live in the Houston area.

A RTG truck delivered something in our neighborhood, one street over. He came around the block, ran the stop sign on my corner. Since he didn't slow down much, he cut the corner damaging my decorative retaining wall. He sped on down the street and ran the next stop sign as well. I called the RTG store and they said that the drivers did not work for them, call customer service. I called customer service and they said they would have the supervisor of transportation call me within 2 to 3 days.

Purchased sofa on no interest for four years. Set up bank with automated monthly payments of about twice the minimum monthly amount due. In spite of the fact that I regularly paid about twice the minimum amount every month, Synchrony bank charged me late fees each month for several months before I caught it. Because my payment was paid on the 15th, it fell after my bill was due (the 11th) and before the next statement was sent (the 19th). Based on their accounting, it was always late for last months bill and too early to count for the next months bill; therefore they always considered me late. Their customer service offered little to no help. I am very frustrated with Rooms to Go and their choice of a financing company and will avoid them in the future.

I ordered my 5th room set from Rooms to Go over the past 15 years. I bought a new bedroom suite for my new home. On delivery day, the dresser was delivered with a huge hole in it. Obviously they took it back leaving me with my bed, end table and a mirror in a box. I understand things can happen. What really upset me was the way the customer service team handled it. They first tried to tell me, since I can't take off work again, to wait for the 4-hour delivery window. It would be 2 weeks before they can come again on a Saturday. Meanwhile, I am living out of boxes in there. I explained that was just not acceptable and I needed it the upcoming Saturday. She got very rude with me to the point that I said they can come get it all and give me my money back and I will go elsewhere and start the process over. What has happened to customer service? So disappointing and this is my last RTG purchase.

I was a first time buyer at Rooms To Go. I will not go there again. The store itself in Clearwater was awesome - it was getting what I ordered and having customer service help fix their mistake. The day they delivered my furniture it was missing pieces and was damaged. I was told to call the store where I purchased it which I did spoke to the lady who helped. I was told someone would contact me. Three days later I get a phone call stating they would send the right pieces and fix the damaged piece. Here is the huge problem - they mess up and then expect me to take off work so they can deliver my furniture when it best suits them. I finally get ahold of someone in customer service that says they can deliver on Saturday morning - okay fine.

Well, we purchased a leather sofa back in early August and here we are, it's the end of October. After 7, yes 7, deliveries of my leather sofa each and every one was delivered with either a bent frame or a rip or tear or scuff. Seriously they have problems! They refunded our money of which I did not want, I just wanted my couch delivered undamaged. I put a lot of faith in the salesman, the manager and then a VP... This VP said it would be their last time and would not deliver again... Like we did something wrong. Really??? No "I'm sorry."No, "let's see how we can improve." Nothing, all they want is your money and then don't bother us!

Was delivered a defective couch, went back picked out another one which was 200 dollars cheaper... That one was also delivered defective. They redelivered and I ended up getting store credit of 10.00 although second couch was 200.00 less... One person told me this is because it costs more to deliver Sectional which the second one was. Another person told me this was because they don't give you a credit for fabric protection and delivery.

Went to Rooms to go, bought a bedroom set lynnwood espresso walnut on 10/12/2015 and was delivered on 10/16/2015. Customer service I was told delivery date 10/28 woooooow. Went to the store to order the chest on 10/16. Guess WHAT delivery was on 10/21/2015. Rooms to go, why do I have to wait 2 weeks for you to do an exchange?

Bought a sectional couch, one of the reclining pieces does not work. Because I don't have an extended warranty they refuse to help. Called my electrician, he refused to touch it because the way Rooms to Go put it together, he could not separate it without damaging the rest of the couch. Spoke to a Laurie that coldly said, "There's nothing we can do." As a loyal RTG customer for the past 20 or so years, that's horrible way to treat us. Shame on RTG. There are many other furniture stores that would appreciate my business.

We bought a number of furniture for living room and dining. It took RTG couple of months to get the furniture home. Our first set of couch had to be replaced since each sectional were of different colors. The second set of leather furniture has started to peel and sticks to body. The glass coffee table is not tempered glass, it cut my husband's hand and had to undergo a reconstructive surgery and therapy costing over $40,000. The glass cut two arteries, tendons and nerves on his right hand. Even after a year of surgery and therapy his right hand is not fully functional. Only glad that the glass did not pierce any vital organs or children.

On 09-05-15 I purchased some furniture totaling 2,619.19. The delivery date was set for 10-03-15. The Furniture was delivered on that date without the lamp that I paid for. I called customer service, they gave me a delivery date for the lamp for 1-15-15. A few days after the Furniture was delivered I notice that one of the legs on the couch had a defect, I called customer service. An appointment was made for Tuesday 10-13-15. When the service man came out, he did not fix the leg, but he went back to the office and said he fixed the leg. By this time I'm starting to Lose hope and Trust in Rooms to Go. So I call the service center again, they said they will replace the chair. Keep in mind I'm still waiting on my lamp.

Where do I begin... We have purchased a number of pieces of furniture. Which was very easy to purchase. It's the receiving of the items that's the MAJOR PROBLEM, they do not do a good job on informing you that some pieces are on extreme back order, like 4 to 5 months back order. They are very quick to lie to you and say "Oh it's on delivery for next month" then the date arrives and no calls to confirm delivery, but when you call, they say "Oh it's on order still and should be there next month". This truly should not be allowed for them to get paid on undelivered furniture. My family and I are so upset with this entire situation that has been going on for a year already. Enough is Enough. Someone needs to stop the madness!!!

I was scheduled to have a purchase delivered between the hours of 2 pm and 6 pm today (10/13/15). Well I didn't get my purchase because the driver decides to show up at 1 pm & says I was a no show. I was a no show because I was at work and my delivery window was between 2 and 6 pm. I call customer care & was told they will contact the driver & I will get a callback. I didn't get a call so I call customer care again only to be told the driver is done with deliveries and I need to reschedule despite they messed up.

RTG furniture is not made well. Purchased a Cindy Crawford couch and love seat a year ago, and the buttons are all falling off cushions. The warranty doesn't cover it. I'm very upset about it. It's a cute mid-century set made from twill. Too bad I'm stuck with this purchase for the next two centuries. I will never buy from RTG again. Huge disappointment. Hey Cindy, you might not want your name associated with this cheap product. You're classier than that.

Ridiculous from the get go... If you want good customer service and the furniture you bought delivered correctly, go buy it somewhere else! Most recent and LAST time I bought here - 1st delivery - 2 hours late and they brought a queen footboard and a king headboard. 2nd time, delivered queen headboard DAMAGED. 3rd weekend in a row, brought a KING headboard (I ordered a queen size). And all they want to do is make me wait yet another week for what I bought and paid for almost 2 months ago... Buyer beware!!!

After two to three years my leather RTG furniture started peeling, especially on the head rests. Now it has been close to five and it looks like a bear mauled it. DON'T BUY RTG LEATHER FURNITURE!

I went into this store and bought a mattress and a living room set and paid for them in full on Saturday and the delivery was scheduled for today. They arrived with the wrong sofa and correct loveseat and recliner, the correct mattress and no mattress cover... Called customer service. This very dry and nasty CSR told me they will fix the order on the 14th and that it couldn't be any sooner.

I purchased a sleeper sofa worth over $1,000 and within 30 days a button from one of the attached pillows popped off. I called multiple times to see if they would come out and make it right since the manufacturer uses cheap plastic to assemble the buttons and was told no, for various reasons, always coming up with something new as to why they could not help... There was nothing they could/would do HOWEVER I could purchased yet another pillow from them and have someone outside of the company (spending more money) come out on once again MY dime... Sitting with a hole in a new sleeper sofa with no help from Rooms to Go I have decided that their warranty service and service guarantee is apparently worth nothing and will never shop here again.

Purchased "genuine leather" furniture 6 years ago, which is now peeling despite having been well-cared for by a senior citizen who lives alone. Attempted unsuccessfully to get an adjustment, despite an intention to purchase replacement furniture at Rooms to Go. Genuine leather should not peel and, therefore, the furniture was misrepresented.

In 2007, I went to Rooms to Go to purchase a bedroom set. I just had a new home built and wanted something nice to show off in the master bedroom. At the time Rooms to Go had just opened near me. I wanted a real genuine top quality leather bed. At that time, I was assured by the salesman, the Cindy Crawford king sized chocolate leather sleigh bed was the best real genuine leather bed they had to offer. I liked the way it looked and felt. It came in a 5 piece set for a little over $6000. So this was not some cheap purchase. Rooms to Go only offered a 1 year warranty, which I purchased as well.

We have bought several pieces of furniture from Rooms to Go, but each time seems to get worse and worse. The products are by far the cheapest pieces of furniture in our home. The last thing we bought was a sleeper sofa. We spent the extra $100.00 to buy the extra nice mattress for it. It is literally 1 1/2 inches thick. You can feel every bar under it. Horrible. We had to end up buying a mattress topper just to use it. When you sit on it, you can make the couch wobble side to side and don't lean on the arms they are so thin when you prop your arm on them they bend out of place. They have cheap prices and you get what you pay for and less. I wish I had read the reviews before we bought there.

Awful service!!! Bought & paid for bedroom furniture & delivery + set up. Was given the window of 3-7 on Saturday. At 5:30 pm during the "window" we get a call telling us that they are running behind & we are #15 on the delivery route & they are only on #5 & that it will be after 7 before they can deliver. Okay that is understandable & not a huge problem. The problem started when we get a call about 8:30 telling us that they are going to be even later & there are 7 stops ahead of us so, we call the store to speak to our sales person because the math is not adding up. At this point our sales person calls delivery & comes back saying they have 5 stops ahead of us.

I've ordered expensive furniture before and it's normally handle with so much care it's like they’re doing surgery when they deliver it. Another brand of furniture I used, gave me white gloves service and all kinds of protectors when they deliver the furniture. Rooms To Go uses third party contractors that are very unprofessional. Get this, the guy told me his hard luck story about his truck was in the shop and he had to rent a rental truck to deliver my furniture. Then he tells me his bank account is overcharge and he has no gas money to get back home. He ask me for money. It made me feel awkward and just plain weird. He and his partner was sweaty, dirty and scratch my new walls bringing the furniture up the stairs. They broke the mirror to my new bedroom set, half-assed put the bed together. I had to call Rooms To Go to send out a technical expert to fix what he did wrong. I don't blame these young men, I blame Rooms To Go.

When Rooms to Go delivered my furniture on May 20th, the delivery man knocked a sculpture by the artist Wyland to the ground, scratching it. I sent emails to both the delivery man and to Customer Service with photos of the damage. The delivery driver said that it would be HIM who would have to pay. This was strange because "Rooms to Go" was plastered on the side of the truck. The replacement value on the piece is $5520. Customer Service never responded to my emails and when I got them on the phone they assured me that someone would call me back- that never happened.

My husband and I are returning customers. I fell in love with the Dawn bedroom suite for our daughter. I was so excited to finally be able to get her a beautiful and nice size bed. We paid for the bed only to have to wait a week to get it. Finally, after getting it, it's delivered with NO SLATS to support it... Things happen, right... We call customer service and was told we would have to wait to receive them in the mail, no promise to have them overnighted, instead I was told I would get a call back which I never received from a rep by the name of Tina & Janet. And the McDonough store manager Dan, as well as the staff, were unapologetic, incompetent, inconsiderate. And Dan only read the notes to me that customer service made another order and basically told me to wait and talk to them Monday!!! I am so upset!!! Meanwhile, my 2 yr old daughter is sleeping with her mattress and box springs on the FLOOR!!! How safe is that!!!

So upset with this company. It took me a month of daily phone calls and 10 plus emails to get answers on a defective couch that started to bend in the middle. When I finally got answers they told me they no longer delivery in my area and because of that my warranty is no longer valid! They will give me 25% back which does nothing. My sofa is broken! Awful company, cheap products, worthless uneducated employees. Don't you waste your time or money here!!!

I paid extra for delivery and installation, and took off work to be there for the 4 hour time window that I was given for delivery. The delivery person who put my daughter's bed together put a panel on wrong. This resulted in there being a large open hole in her headboard. When I contacted customer service I was told that it would be 5 days before they could fix it, and that a technician would come after 4. I took off after 4. The technician arrived at 8:30 that morning while I was at work. Customer service informs me it will be another 8 days until another technician can come, and that they cannot tell me what time of day it will be. This will be 1 full and 2 half days I will miss of work, and nearly 3 weeks that my daughter cannot sleep on her bed because it is a hazard (she is 5 and can easily fall through).

When the delivery guys got there they told me they could not take their shoes off. I have a brand new house with light colored carpet. It had rained for the past eight days and it was raining when they delivered. I paid for set up and did not get it, but they say it's my fault for not letting them in with their muddy shoes on.

I had a very bad experience with them. One of the beds that I bought was defective and they wouldn't change it for another one. They claimed that the bed was in perfect conditions when they shipped! This purchase has been an incredible waste of time, money and energy. I want warn other customers that if they buy here, do not expect to be able to return it or get a refund without having to put up a fight and deal with a company that's either completely unorganized or cheats their customers.

Purchased living room suite double recliner couch, dbl. recliner loveseat, coffee table, 2 end tables and lamps that had shades that are Tiffany inspired. Had furniture for @14+ months. Sat in usual place on couch with sweat damp shirt. When got up, outer finish of chair came off on my shirt. Noticed one lampshade crooked. Closer examination revealed that center piece of lamp had broken away from lamp body. No way to repair. Will just have to replace shades. Wife picked out and feels bad about items she picked. Even false leather holds up better than what this has.

If I could give a 0 I would not think twice, a MONTH ago and some days I order a bedroom set for my daughter paid cash and had to wait almost 3 weeks to get it deliver. The day before I was called with a time frame, which I decided to finish buying school supplies. When I received a phone call saying they were at the house, I wasn't there but my god daughter was and she's 47, they decided not to leave the merchandise because the room was locked. Well I asked if they could wait a few minutes and I was told "no," they had others deliveries to do but to call back to customer services as soon as I got home, 20 minutes after to let them know so they come back, and I was told they were finish and gone back to Houston.

My wife and I recently bought some furniture from Rooms to Go. We purchased the "ForceField Protection" for our cushions for our dining room chairs. Believing what the salesman showed us and said, our first mistake, we made the extra purchase believing that this would protect us from the most horrible of stains. They just delivered our furniture and to our surprise, there were 3 fingerprint dirt stains on 2 of the cushions (2 on one and 1 on the other). They advertise in the store that this "ForceField" will protect against wine, food and almost the apocalypse. But this can't even withstand a dirty fingerprint. In the store, the salesman guaranteed us that if they would need to service the cushions due to any stain, that they would promptly send someone out.

DO NOT BUY FROM ROOMS TO GO!! They are selling a bunch of junk!! And a complete lack of customer service skills!! My husband and I purchased over $15,000 in furniture from Rooms to Go on Davis Highway, Pensacola, FL and this is what happened: Delivery guys scratched several pieces of my new furniture, as well as broke my marble coffee table in half. They covered the scratches with a brown marker. Did not tell me... I just happened to notice later on while vacuuming the carpet and found the marker under my bed. I then noticed several places on both of my bedroom sets that they had colored on. What a joke. It took over a week to get my replacement table top. The finish on 2 of my dining tables has completely rubbed off. Screws are coming out of 2 of the chairs.

We did a lot of homework on bedroom furniture in Pensacola, Milton, Florida. Every furniture store we shopped at did not impress us. A couple of stores did not have the brand or bedroom furniture we wanted in stock. Rooms To Go Pensacola, Florida did their best to help us and let us choose what we wanted. The salesman also told us about a great buy on a mattress that was on sale for a short time which we found out cut into his commission. We have not gotten delivery and set up yet. I will write a review on that soon.

My husband and I stopped in a Rooms to Go clearance center looking to buy a new living room set. We ended up buying a discontinued set that the sales staff (2 salesmen and the store manager) said were polished microfiber. When we checked out, our receipt said bonded leather (an item we specifically told them we didn't want). We questioned it and they stuck with the polished microfiber. Then when we picked our furniture up, the stickers and everything in the box said bonded leather. We ended up calling a non-affiliated Rooms to Go and they said it was in fact bonded leather. The store manager let us return it for a store credit but that's all he would do because "all sales are supposed to be final." We wouldn't have even bought the stupid set had we not been lied to.

I bought with cash a sofa/chaise by Cindy Crawford. This sofa/chaise was advertised for weeks. I saved my money to purchase my 1st piece of furniture in ten yrs so guess you could say it was a big deal to me. Went in with money in-hand, ready to order, sales person stated this piece is disconnected and this one in the showroom was the last one - take it or leave it. I was told it'll sell. Looked at over and over, did two walk-a-round and sat on it for a min or two, purchased the unit. I had the pleasure sitting on it twice. No company or family members have had a chance to sit. This sofa/chaise broke in half - the frame is made of ply or particle board? Since when is it acceptable the frame of furniture is not wood or 2 x 4s? No wood but I did not know that until I pulled the netting away because of the comments on YouTube and internet - rotten wood or should I particle board.

I bought about $4500 worth of Cindy Crawford furniture in October 2014. Since then I've had to exchange my coffee table three times. My nightstand was exchanged once and now I have chipping of varnish on headboard and dresser. They will not exchange the headboard because my bracelet tapped the varnish and keeps chipping ever since with even cleaning it. They acted like I haven't had furniture before and don't know what I'm talking about. Their store manager even confirmed I should get it exchanged but the customer service manager flat denied it - called it wear and tear. The finishing did not even last 3 months.

The Rooms to Go customer service and delivery service leaves much to be desired. On 9/8/15 we had the following furniture delivered: headboard, footboard, dresser, mirror, mattress, bunkie board, sectional sofa and recliner. OVER $4,000 OF MERCHANDISE. Of the 8 pieces delivered there were 4 issues. The wrong sized mattress and bunkie board were delivered. When we made the driver aware of the mistake he said he was going outside to make a call. He never returned; they just drove off leaving the wrong sized mattress and bunkie board at our house. Upon further inspection we found the fabric on the headboard was dirty. The power recliners in the sectional were not hooked up properly. There was a tear in the leather on the sectional at the cup holder.

I purchased a living room set with the warranty 2.5 years ago and 2 of the cushions have become very flat and worn to the point that the 'leather like' fabric is opening up and would appear as one would expect furniture to look in 5 + years. Rooms to Go said the warranty was for 1 year and I would have to purchase cushions. They were to send me an email to order these within 24 hours and did not and I'm now going through the tedious process of trying to get hold of them AGAIN. Poor quality and poor service, this will be the last time I order from Rooms to Go.

I ordered my first living room set 2 months ago. Chose Rooms to Go because of pricing. I only make about 10 an hour, so the 2500 I paid them was over a weeks paycheck. They delivered the couches the first week so we would have something to sit on. I've been waiting on the tables for over 2 months now. The delivery date that they told me, I took off because delivery time is from 7 am to 8 pm or something like that. So after taking off the original date they called me the day before at 5:30 pm to tell me that my tables will not be delivered until yet another two weeks. So I have to take yet another day off.

Let the buyer beware! If you're planning on buying from Rooms to Go, please make sure you know exactly what you're getting and beware that what you see in the store is not the same as what you order online. My wife and I went to our local store in Spring, TX and was unfortunately helped by a salesman who was immensely disinterested and not friendly at all. My wife and I did not want to give our business to that salesman or store directly but did like a particular bedroom set which was part of the Labor Day Sale. We went home and placed the order for that set online. The price was exactly the same as what we saw in the store so we placed the order.

We bought bunk bed for my 6 year old daughter. They messed up our delivery day and we were told they would deliver 2 days later. My husband took the day off work because the only time was 11am-3pm. At 9:15pm the driver called to say he was 15 min away. He NEVER came or called! The next morning I called to complain and they rescheduled for Saturday afternoon. At 5pm our bed came and when time to assemble they realized they did not have the screws!! We were then told they would come Monday.

I was told when I made my purchases that it is an all day delivery, "8 am to 9 pm". Then on Friday the delivery company called to make sure I still wanted my furniture on Wednesday, at that time I was told it would be here between 9 am and 1 pm. I scheduled my day around them. Then on the delivery day the delivery company called me at 9:10 am and informed me they were running late already and my furniture would arrive between 11 am and 3 pm. At 5:10 pm the delivery company called again telling me that they just spoke with their driver and he had 2 more stops before me, it would now be around 6:30 pm.

Would not deliver because delivery address is different from address on debit card used for purchase. This is because the furniture is for a new home that I have yet to move into. I had my bank call to inform them I have 6 accounts there and I purchased the furniture. They still would not deliver my furniture. Rooms To Go is one of the worst companies in the United States of America. Under their policy, you cannot purchase furniture to be delivered to ANYWHERE such as a new home you're moving into, a gift for a family member or friend because of their policy.

I ordered online. Order cancelled on the second day and the customer service dept advised that they would refund my money. Then they deduct 140$ stocking fees. Called to ask for a supervisor but I was shocked when the customer service representative refused to transfer me, his name is Stephen. Then I called the corporate who transferred me to Michael who is a manager and he said all I can do is to apologize. Very unprofessional.

Me and my husband ordered on August 22nd two pieces from the Sofia Vergara collection plus a dining set to be delivered on September 5 from 10 am-4 pm.The day after we got a call from ROOMS TO GO at Dadeland if they could shipped the items at 8 am instead and we told them no. However on September 5 we got a call at 7:00 am from the driver of Rooms To Go saying that the furniture was already on the way. We told the guy to leave because there was nobody at the house. We called the store to see what happened and the manager RODOLFO said that there was nothing they could do about it and that he couldn't get in contact with the driver.

Just to let everyone know that Rooms to Go made it right. They are replacing both the Bed and the case and allowed me to choose whatever I want. Thank you Rooms to Go!

They have no accountability in place when managers and sales representatives give bad information. Incredibly rude. I tried for two weeks to place an order, their policies are a ridiculous waste of time. Corporate doesn't care. They are great at apologizing and very short on resolutions. I will never shop here again. I was new to the area...apparently their horrible reputation is known as my neighbors have all agreed. Horrible. I was trying to purchase two full rooms of furniture, after two weeks and 6 hours on the phone, 2 hours online, 4 visits to the showroom and two calls to corporate...their resolution was to allow me a refund on furniture they had never delivered! Asking for upper management doesn't work. They REFUSE to transfer calls or escalate a complaint. So clearly their customer service policy is NOT to have one.

I purchased a dining set in May 2015. As of today it is coming apart. Technician came out about two weeks ago. Have not heard anything since. I am paying 988.00 dollars for a set that won't last a year. Such a big disappointment because there is nothing I can do about it. I wish I had read the complaints before I purchased it. Very poor quality. Because they do not finance, do not care, no loss to them. Sad.

In Aug. of 2013 I purchased "blended leather", which is actually plastic, living room set (sofa, loveseat, chair, and ottoman). In Aug. of 2015, exactly 2 years later, the layers of plastic began crack and peel apart. The furniture is not even paid in full and I had to purchase a whole new set, not from RTG.

After years of spending thousands at Rooms to Go, my family will no longer shop there. We recently purchase a new sofa and love seat set. We like the product but the unprofessional behavior of the driver and lack of response by management is disappointing. When my furniture was scheduled to be delivered the driver called me to complain that he couldn't get on the military post where we live. He told me he tried 2 gates and they were refusing to let him on. He wanted me to drive outside post with a truck to pick up my furniture. After asking what the guards said and why he couldn't get on post he just kept telling me, "They said I ain't getting on, they ain't giving me a reason". He started becoming very aggressive on the phone and kept interrupting me. He started screaming "I'm not putting up with this, I don't have time for this". I told him I would meet him at the gate to get them to let him on post. He kept saying it's not going to work, etc.

The most incompetent company I have ever dealt with. It took six weeks to begin with but that can be understood. The kicker is we got multiple phone calls before Labor Day weekend with total confusion of address on file, buyer information, and delivery address. They were rude and tried to argue what my address is. On day of delivery, which was changed to a holiday weekend, we had to be at home the entire day because they would not specify a time, even within a four hour frame. They said they showed up at 8:39 a.m but no one answered the phone. I talked to the delivery number and they said they could not contact the driver. 6 hours later we get a call they are on their way. They show up and drop off the wrong furniture! We try to call and they are closed for three days for the Labor Day weekend!!! We are beyond furious! Never ever do your business with this pathetic furniture store.

On August 23, 2015 I purchased a bed and a dining room table from Rooms To Go. After being told that the bed would not be delivered until September 4, 2015, I still continued with my purchase. Wednesday, September 2, 2015 - customer service contacts me to verify delivery details. The delivery time frame was from 9 am until 1 pm Friday, September 4. After surpassing the time for delivery I contacted customer service who stated to me that the driver had another stop before mine and I would be next. Even after getting off the phone with customer service a representative from the store called to tell me that the drivers will be there no later than the afternoon. I became puzzled because it was already pass 2 o'clock. So, what was their meaning of afternoon?

I've had a bitter/sweet experience overall with RTG. Our leather sofa/loveseat was made with Italian leather and was bought in 1998. We are still using it, albeit in another room. We purchased a living room set that was a leather sofa and loveseat. They both were reclining and we were happy for the first 2 years. Now the seams are splitting and it looks atrocious. RTG has offered us $520 toward buying another replacement sofa and loveseat. Considering that both sofa and loveseat are coming apart before our very eyes, this monetary help is greatly under appreciated. Notice the pictures below and you will agree with me. It is my opinion that RTG is getting their furniture from inferior companies overseas and the quality is substandard. Pictures don't lie and these pieces are barely 3 years old. Imagine what they will look like in 15 years if we kept them as long as our first set!

After a while, they contacted me and refunded all my money. The customer service at the store is very bad, but if you speak directly to them (the main office) they will take care of your needs. This matter is resolved.

Driver backed up in yard and left tracks, knocked on my door with a cigarette in mouth, used floor dollies over drop-offs and step-ups and pushed so hard they chipped mortar from bricks. Shoved the mattress bases into the bedroom hall against doors, baseboards and walls. Opened the boxes in the bedroom and used the door and corner wall to hold the box to YANK out the bases. Removed paint in several places. Claims offered a whopping $50 for me to have a painter to come and match, go back to town, get paint and come back and sand and paint damaged places (2 diff colors). One base was missing parts, have another replacement delivery scheduled and will probably get the same 2 gorillas to remove more paint. Salesman is a liar, said they would handle all issues, instead when you have trouble they will give you a number to call. Hope they took my picture when I was there because they won't EVER see me again.

After purchasing over $2,000.00 worth of furniture it was only days later delivered to our home. Bolts/screws for some of the furniture legs was missing. The delivery men has us sign saying it was missing. After a week we had heard nothing. We then made a phone call. We were told they would mail the parts right out, we could put it together or we would have to schedule an appointment for someone to come out. Now over 2 weeks later still no parts. We made yet another phone call, nothing had been shipped and we were then told we needed to make an appointment to have someone bring the parts out and put it together. The earliest appointment available was in 2 weeks.

I bought a bedroom set that came back with bedbugs. I've been having to stay out of my home because of this. Called Rooms to Go and all I got was a "we can't do anything". Very bad experience and I hate that this happened because I love to shop there for my furniture.

I bought a Sofia Vergara 2 piece, a nice off white sectional in store from Rooms to Go. Delivery was scheduled with a 4 hour time frame, I took off work and NO DELIVERY! I called and they said there were 3 deliveries before mine. The next day at 10PM they finally showed up and delivered a grey colored sectional. I ask "where was the "off white" that I ordered?" They say this is it, I have to call customer service. Called them to hear this was the "off white color".. You look and tell me if this is off white? NO HELP and I am stuck with some grey sectional. This will be the last time I will be buying from them. The next morning, I see they dropped a bunch of packets of bolts for other labeled furniture pieces in the street, we're unloading. (Sorry for the next guy who will have missing parts.)

OMG what a terrible place to shop for your furniture! The delivery people are Horrible. They brought my sofas and not my cocktail table so I ask them where is my cocktail table and they said that they don't have it with them. I was like, "What? It supposed to come with my sofas." One of the armless chair come in a different color. It is so sad to say this, please don't shop from there again. Read the reviews before you even go there. You paid for something that you choose and something else will deliver to you. I am so disappointed. And why do I have to call customer service to tell them change my armless chair that come in a different color? Because that is not my fault they should take it back and bring the same thing that I paid for it.

I had a good experience with the sales associate. However, when the furniture was delivered with coffee tables were awful. They delivered more and the same thing again. Time went by before I realized that they had not redelivered the tables. Now, I'm stuck with the tables. They have no record of the need to replace them. It's too much of a hassle for the money. I'll pay for quality furniture in the future.

I have paid my furniture in the first three months and now I need to use my warranty and Rooms to Go just wants to put a bandage on my problem. I'm not having it. I have had the furniture for almost 7 months and have already complained several times about the same thing and now it's on the floor and they just want to fix the rails. No way Jose. The whole thing is tainted and I want it replaced.

When trying to validate the warranty, we realized that it would be complicated to get something in return for the "extra fee" because the sales associate described something different to what I was told by customer service. When I called customer service, the representative denied that this warranty covers day to day dirtiness, I explained to her that the living room set dirtiness was also composed of food and spilled drinks and my warranty was denied apparently because lack of sincerity and training. Extremely disappointed.

We are thoroughly disgusted with Rooms To Go. Over the past three years we have spent so much money in your store furnishing our home. Just last year we had to have a couch and reclining chair replaced because the leather was peeling and disintegrating. We bought this small reclining chair and ottoman (also leather) at the same time. The leather is cracking and falling off in chunks. My chair is just barely three years old. It JUST fell out of warranty. You would think since we have been such great customers that they would have at least given us some kind of credit on that piece of furniture since we spent close to $3000.00 on the furniture in our living room, dining room and our family room.

Delivery people were very rude. They would roll their eyes and say rude comments in Spanish. They thought I didn't know Spanish. I asked the salesman to automatically deduct from my debit card each month but he didn't get right. Now I have an overdue bill. Customer service is outsourced to another country, so it was like talking to an automated system.

Rooms To Go gave me a 4-hour window to deliver which was between the hours 1-5. It's now 5:35!!! I just got off the phone with a Rooms To Go associate. She contacted the driver and told me they were still on their 1st delivery, that I will be the next stop because the delivery after me has a lot of furniture. Then she went on to say that the delivery times are not guaranteed anyway. You mean to tell me I was given a 4-hour window, sat at home for hours expecting my items and the time is guaranteed?? Really? I asked to speak with a manager because I would like my delivery fee refunded. I was told the manager was busy and would return my call. This is absolutely ridiculous and this will be my last time dealing with Rooms To Go!!!

We purchased a bed and mattress. Our salesperson told us that she couldn't guarantee a delivery time and that we would receive a confirmation a couple days before with a 4 hour window. I explained to her someone could be there but we need to know the exact time because it was new place and no one would be there otherwise. We did not want to sit in an empty place for 4 hrs. She told us that the driver will call an hr before. We never received the 1 hr courtesy call. The driver called when they were at the house. I said someone could be there in 15 minutes and they said they couldn't wait. Dispatch, the driver and one customer service rep said we can only "request" the courtesy call, it's not guaranteed and it needed to be in the notes which I'm guessing they weren't. Then, another customer service rep said that they call 1 hr before 99% of the time.

I saw a mirror in a model home that I loved and it was from Rooms-To-Go. After tracking down the decorator, she gave me the salesman's name that she worked with at this location. I contacted him a little over a month ago and he was very helpful and found the mirror for me. I decided not to get the mirror as it was larger than I thought, but I loved the mirror. Fast forward to August and I decided to get the mirror if it was still available. I contacted the salesman, Chris ** and he actually remembered me and the mirror I wanted. He said he had just put it back out on the showroom as someone had purchased it, but never came to get it and their order was canceled (It was the last one and had been discontinued.) I told him I wanted it for sure and would be in on Tuesday to pick it up.

Bought furniture like less than 2 years ago and still making payment and it is falling apart. Leather is actually peeling all over my house. You spend almost 5,000 dollars for that! Pretty sad with how big the company is!

Worse place ever!!! I bought and 5 pc living room set and paid cash. It was scheduled for Saturday delivery. After waiting hours on in they finally come but I am missing the love set. I asked the driver, "where is the love seat?" and he says it's on another truck. Wait... WHAT?! Why would another driver be delivering my love seat? He told me he was the express driver and I told him "yes I know" and the express truck is where EVERYTHING was supposed to be delivered on. So I called customer service and the lady tells me the love seat was not on the order. Really!!! I then call my salesman, he looks at the order and says "the loveseat is on the order and I don't know why they didn't deliver it." He then tells me he needs to talk to his manager and he would call me back on Sunday. Needless to say today is Monday and I have not heard one word from him.

I wouldn't buy anything from Rooms to Go. After walking through their store and checking out their decor a while back, I came to a conclusion that they like to rip folks off. I just received a confirmation of that - after seeing them shop at a thrift store. Shame on Rooms to Go!!

After a horrible waiting experience of 7+ hours, many phone calls and many empty promises I visit the store in Mobile, AL only to be greeted by an egotistical store manager, Mick **. He clearly does not care about customer service and could not offer me any help. Finally after reaching out on Facebook I get a phone call from Melissa who was very understanding and helpful. When in the showroom I asked Mick ** if I could get a contact of his superior. He told me "No". I told him I would find the contact information, I did and my problem was solved. If Mr. ** would have been more accommodating and understanding this issue would have been resolved sooner with less stress.

On 08/10/15 I purchased from Rooms To Go furniture in the total amount of $2,760.49 for which I wrote a check on a local bank. I was called that evening and told that I had written the check incorrectly and I needed to return and write them another check for $700.00. This store was 30 miles from my home. I returned the next day, 08/11/15, and gave Rooms To Go the second check for $700.00. In the meantime Rooms To Go had cashed my check for the original amount of $2,760.49 and this check had cleared my bank for the amount of $2,760.49 on 08/11/15, the same day they claimed I needed to give them an additional check for $700.00. They then cashed my second check for $700.00 on 08/12/15. Discovering that both checks had cleared my bank account, I called Rooms To Go and asked for a refund. I was told a refund would be mailed to me from the corporate office.

Cindy Crawford should be ashamed to associate herself with these products and this company -- The L couch and chair that were purchased from RTG began falling apart within the first year and the store tried to fix the problem by putting leather conditioner and other free bottles to fix this mess. The couch and chair have some type of bonded generic product which was not shared with us. At this time when you sit on the furniture little pieces adhere to your clothes or body!!! We thought we were getting a quality product like our first set of leather couches (which we still have...).

Purchased a piece of furniture from a RTG showroom Altamonte Springs Fl. Next day went online to the RTG site, and purchased an additional piece using my RTG C.C. I was walked through the purchase by a RTG agent. I was required to place a down payment equal to the tax and delivery. The agent directed me to a screen where I entered my Visa Debit card. When I clicked on process I assumed I would only see my down payment hit my account. After the completion of this transaction I checked my online account to find the entire purchase of $861 hit my account. I called RTG a few moments later to be told the agent's name I dealt with and I said I needed to speak with this agent. I left my phone number for a return call. Never received a call and finally called, and spoke with agent Sarah. She was rude, defensive, and told me it was my fault this issue happened.

On July 3rd, we bought a new bedroom suite for my daughter - for her birthday. We wanted to wait until her birthday to have the furniture delivered so we waited until 8/15 for delivery. Originally told our delivery time was 7 AM-11 AM, which was great because her birthday party was 1:30-4:30. Day before the delivery, we were called and our delivery time changed to 10-2. We got someone to stay at our house and wait, but the driver didn't show up until 4:30!!! The bed was broken and he said they would have to re-deliver. They broke two of our dog gates and just left the mattresses and other furniture in the middle of my daughter's room!

I received my living room set from Rooms To Go over a year ago. The day that it was brought into my home, the delivery guys broke a pin in the back of the couch. I was told that they could have someone out to fix it in a week. Never happened. Not long after delivery the stitching on the same loveseat that had the missing pin came undone and I called the repair folks out at which point they told me that they could not fix it on site and they would report it. I went through this same scenario repeatedly as the stitching kept coming undone on that loveseat but they could never fix the pin on site supposedly and were supposedly reporting the problem. Finally, I called again and was insistent on having a different repair person after the customer service agent told me the pin had been repeatedly marked as fixed/resolved by their repair person.

The WORST customer service - I will never darken their doorstep again. Placed an online order to be delivered to my daughter's home. Upon payment, I was given a delivery date. I had also put in the "special instructions" box, "Call before delivery" as my daughter works and I live approx 45 min. away. Received email stating we would receive a call and be given a 4 hour delivery window. NO call was made UNTIL they were sitting outside the home and no one was home. To make a long story short, I made umpteen calls, was told each time a manager would call me (they had no way to call the driver/didn't know what company was delivering etc.)

Walked into the Fort Myers, Florida Rooms To Go to look at couch sets that were around $2,500/$3,500 for my mother as the unit she bought 4 years ago is falling apart. Rooms To Go is doing a great service by offering her a partial credit to get a new unit and take the old one back. Our sales rep RAY ** started to show the sets with an attitude. He then asked what all do we need. As I explained our situation, he said, "I'm commissioned," and walked right away and stated, "you're not my problem". Really, you work for a huge corporation and we are not your problem? I asked, "Who will help us?" he stated, "I don't care maybe try a manager. I make commission and you're not important to me." He was rude and disrespectful.

Sleeper chair to be delivered in a window of 12-4. 2:00 customer service called and said it would be closer to 4:00. Called customer service and held for 25 min. Explained issue. Put on hold and hung up on. Repeat number four THREE times. Called store- dispatch won't answer their calls. Told he had three deliveries before me left. Told he had five deliveries before me - what did he do, stop and pick up more furniture. Lesson learned - Rooms to Go is low rated for a reason.

Terrible experience so far. Went and spent almost $3000 for a couple items. Was told that the entertainment center could not be delivered for 5 weeks. OK. I can deal with that. But my kitchen table and chairs and bench could be delivered in a week. So the time comes for delivery and they bring the wrong table. The delivery guy argues with me telling me this is the only table in this style that they carry. So I go to the store and look what I find, the correct table, which is the same design but taller to fit the chairs and bench we got for the table. They would not take the table back and said, "We can deliver another one in a week." Now I hope they can bring the correct table, and I am very scared to see what shows up in a month for my entertainment center. Needless to say, I will never do business with this company ever again. THEY SUCK!

I purchased a double recliner at Rooms to Go from the outlet department. I looked at the recliner and notices that there were a few scratches at the back of the piece. I asked the sales person if it was leather and he assured me that it was. On getting the chair home, in less than a month the head rest began to dimple and the material began to peel off. The material looked like a very thin piece of plastic. I went back to the store and spoke to the manager and he said that there was nothing that can be done because it was "AS IS" purchase. I called the bank that financed the furniture and they also said that there was nothing that they can do. So I paid over four hundred dollars for a piece of furniture that I believed had a few scratches on it to a chair that I have to throw out. Now the other side of the chair is peeling and no one is sitting on the chair. What a waste. Never will I ever purchase something from this store.

There are 2 of us that weigh 200-210 lbs. We have had our sectional (Cindy Crawford Calvin Heights Sectional) for one month. It is a beautiful sectional and we absolutely love it. Unfortunately the way it is built, the bottom cushions have already broken down. They came out and took pictures, and today, they called to tell us it is normal wear. The cushions actually smile where we sit. The representative told us she would send us "complementary" cushions to replace the 1 month old bottom cushions. We told them the cushions were attached to the frame. The representative just held the phone as she did not know what to say.

When ordering a very expensive sleeper sofa I explained that it was very important to have an early morning delivery for Saturday because of prior commitments which couldn't be rescheduled. Although I was told there were "no guarantees" there certainly shouldn't be any issue with getting an early delivery. Yet when notified (by an automated system) that the delivery window would be 2 - 6 pm and to "press 4" to make changes; however, upon pressing 4 the call was disconnected.

Well, it seems that this is a common theme. I bought what I thought was a quality modular/sectional "leather" sofa. I used the recommended conditioner and took great care of the set. Within a short period of time the material in some section began to bubble up. It looked like a big blister in the leather. Shortly after that the "leather" began to peel up and flake away. Obviously this wasn't leather. Even bonded leather materials shouldn't do this. Long story short, now I have a couch that I cover with sheets because it falls apart every time I sit on it. I spent the money for what I thought was a good product and now I will have to buy something cheaper to replace my mistake.

About 1 year and 6 month ago I had purchased a living room set from Rooms to Go. First it is most uncomfortable sofa I ever sat on. It gives me back pains. My wife realized the couch looks funny so she took a closer look. One the foot was missing. After lifting the couch on its back side. I saw the frame that is attached to the foot complete snapped in half. My wife and I don't really use the living room much. I am in my office working and I have a sofa in my office. My wife works a lot too so neither of us is using it. The dogs are the one that sits and hang out on the couch. They each weigh from 11 to 20 pounds. Rooms to Go customer service basically said tough luck. It is out of warranty so I can't send anyone out there. PIECE OF JUNK THAT THEY SOLD TO ME. Never buy anything from there. Go to American Signature. Spend a little more but a better quality.

Purchased a curio cabinet, console, and end table on July 26. Delivered on July 31. Deliverymen did not have brackets to hang glass shelves for curio cabinet. Also lighting in cabinet does not work. Deliverymen assured me that the brackets would be mailed to me via FedEx. Never received brackets. The glass to one of the console cabinets was cracked which was eventually replaced on August 8. I was told prior to delivery that the brackets for the curio would also be there. No brackets.

15 months ago we bought a set of "Sofia Vergara Sybella Off-White 2 Pc Sectional". After six months of use headrests loosened but I said to my wife that's ok. I called, they came, repaired, after two weeks same thing, loose again. After a year underneath what they call ''leather'' (30% Polyester, 58% Polyurethane, 12% Leather) cushions began to move, shift, springs are about to perforate ''leather'' and not only leather if you know what I mean. Made in China pc. of garbage. Now I'm stuck with payments for another 3 Yrs. and pain in the backside. Rooms To Go never again. Make sure to get extended warranty if you decide to deal with them.

Worst customer service. Will deliver damaged furnitures and won't replace it.

We bought 2 leather love seats and one couch, about 8 months ago. We took a warranty that they offered us. 6 months later one love seat started to lose the coloration, we were wondering if someone sat there and stained it. 2 months later the second love seat, started to also show sign of discoloration. We called Room to Go, that sent someone to look at it. He tried to clean it, but couldn't, took pictures and left telling us that we would get a call from them. I got a call a few days later telling me, that I was not covered by the warranty because, it was not food or drinks spilled over the love seats. And that I was not covered for the discoloration. I was amazed that the fact that the leather was defect, was not covered, but if I take a glass of wine and put it on the couch... I would be covered. It is not normal that not only one, but 2 love seat lose the coloration...

Rooms to Go is absolutely worst place I have ever purchased furniture. Ordered 11 items and 8 of them were delivered damaged, scratched or missing pieces. Of the 3 pieces that were in good condition 2 of them were small table lamps and 1 was a recliner. Corporate customer service called to replace items and did not get any information correct so I had to go through the store manager who was not much more helpful. BEWARE when they say some customer assembly required. It actually means they will come and dump a bunch of boxes on your floor for you to assemble. As we tried to assemble this absolutely huge entertainment center we found additional scratched pieces.

My name is Eboni ** and I am contacting you regarding a terrible experience I had with your delivery staff at 6:30am today. I am terribly disappointed at the service I received this morning. I have been trying to get in contact with a supervisor within your customer service department center since 8:00am and have repeatedly been told I would be called back shortly; it's almost noon. I'll provide you with the details of this situation and I'm really hoping this individual is fired! I purchased a $1300 king sized mattress that was supposed to be delivered between the hours of 7 and 11am EST today. I was called at 6:08am and was told they would arrive in 10 minutes. Early but no problem, it will allow me to get to work on time.

Bought a King Size bed. Delivered damaged bed. Re-delivery of "New clean" bed was today between 1-5. 5:05 no delivery no call. Called and was told hour of so late. 1 1/2 hours later knock on the door. "With all of the deliveries today we damaged your bed. Customer service will call you." That is what we were told first time and they never called. Called "customer service" at 6:35 PM. Spoke to DIANE. She told me she would be right back. SHE HUNG UP! CALLED local store where purchased, Regency Jacksonville Florida, after calling our salesperson numerous times, April. Talked to Manager Charles **. SAYS he will take care of it tomorrow because CUSTOMER SERVICE IS CLOSED! Horrible! Horrible service, delivery, customer service!!!!! ATTORNEY CONTACT WILL DEPEND ON HOW FAST THEY TAKE CARE OF THIS. PRESENTLY AUGUST 5, 2015 at 7:05 PM.

We purchased the Cindy Crawford Home San Francisco Ash 5 Pc Dining Room model #7262121P with Delcina ** on 09/07/2014. The first delivery was on 10/07/2014 and we received the dining set with chairs that didn't fit under the table properly, and 2 out of 4 bar stools one which the swivel was broken. So we called to let them know and they asked us to come in and pick out different chairs. We went in and picked new chairs and when they delivered them they would bring 3 bar stools, 2 were missing and 1 to swap out the broken bar stool. After waiting over a month they picked up the chairs and replaced with the new ones, they brought 2 bar stools instead of 3 and out of the 2 new bar stools the screws on the legs were not assembled properly on 1. So we now have 2 broken bar stools.

This week RTG reached a new low. Hoping to finally get order straightened out, I got a call on Sunday to verify order. I stated how it was unfair to make me take off a whole day due to RTG order screw-up. The lady stated that I could get a call one hour ahead of delivery time. Sounded great and I asked for this service. On Wednesday RTG driver calls to say he will be at my house soon. I stated that I was supposed to get an hour head's up. He stated that RTG did not give that courtesy. By the way most companies let people at least work morning or afternoon. RTG states delivery time is 10-2 so a single person like me has to take the whole day off, which is discrimination!

I recently ordered a bedroom set with the matching desk for my youngest child online and boy what a mistake. Well to be grateful I did receive most of what I ordered but the desk has three pieces - a desktop, a leg and three drawers designed as second leg. Really cute desk idea to tie in her Paris themed room. Well I just received the drawers. The drawers are exposed on the top as well because a desktop is meant to be drilled into the drawers so this isn't even safe to store anywhere. Customer service seems to not be able to look at the picture or understand why my order is incomplete because they sent the truck a second time to redeliver only drawers again.

I went into the Rooms to Go store in Brentwood TN today to look for a bed for my 3 year old son. After looking around the store, I asked someone to help me determine if they had the bed combination I was looking for and to give me a price. I very specifically told her my needs: Full Bed, Trundle, Must sit against the wall like a daybed, would be open to a bunk if there were large steps going up and not a ladder. She claimed to have the right thing for me and built up the quote. She showed me a picture of what it would look like since they didn't have the configuration on the floor. I had to make a concession on the full bottom bunk but was able to get the trundle and the large steps. I placed the order and was able to choose my delivery date.

ROOMS TO GO BOOOO! My son, in the Navy, is moving his family from Virginia to South Carolina. I purchased a bedroom suite for my granddaughter online at Rooms to Go, and selected August 1 delivery. They charged my credit card on July 22 (10 days ago). Today, they tell us they're not delivering because I didn't list his address on my credit card. Great! They wait until the 11th hour to tell me.

I visited the showroom in North Austin TX and was shown to a couple of couches that fit what we were looking for. After deciding that for the type of cushions we liked, we preferred ones that didn't sound crinkly and Rooms To Go had it before more quality furniture types had it (like Century), and Rooms To Go's prices were much more palatable than Bassett's, we decided that despite the very low rating on this website, we would buy from Rooms To Go.

Happily, all furniture was delivered together - bedroom, dining room, living room. Delivery guys were great. Now the problems; one nightstand's "pier" was constructed upside down. Dining table had a chunk of wood missing out of it. Swivel chair was lopsided and wouldn't stop spinning, plus the padding was bunched up, creating a shadow that looked like a stain.

My daughter purchased a $1,500 living room set in March 2015. One piece delivered and the other is yet to be delivered. She was informed it will be after Labor Day. Totally RIDICULOUS! She was offered an in-store discount which means she will have to WAIT some more I'm sure. You wouldn't do this to Sofia V and Cathy C - would you? I'm writing & reaching out to the newspaper to see if they can help by interviewing me or my daughter of this issue to resolve it.

We purchased a bedroom set at the RTG and some other items. We waited for the delivery and a lamp came broken. We lost a day of work waiting for a delivery for which we paid over a $100.00 dollars. Three (3) times they had come back to replaced the lamp and still broken every time. We had lost three days of work waiting for a broken lamp. When you call the sales person they don't care anymore because they made their commission already. I contacted management and the delivery department and nobody cares about our time. The next delivery has to be on their time and we have to lose another day. Rooms To Go customer service is the worse. Do not recommend their service or their furniture.

I recently purchased living room and bedroom furniture from your Panama City Beach, Florida location (Store #601). I would like to send you a sales complaint regarding the committed delivery date and the actual. It was clear when speaking to the sales representative I would receive my order on 7/29/15. The sales agent told me she had confirmed the items were in the warehouse and could be delivered on that date. The store manager actually came over and had a discussion about the delivery dates and times I should have someone at the location.

In June 2015, my husband and I purchased several items for our great room and our sitting room at Rooms To Go in Hoover, Alabama. Our salesman was very helpful and patient. Our scheduled delivery was within a week of our purchase, on time and the delivery men were respectful and mannerly. Once all the furniture was placed, I wasn't completely satisfied with my sitting room loveseat. It was beautiful and sturdy but just too big for my small room. I got online to read about Rooms To Go Reviews and got in a panic. I was afraid I would be jumping through hoops to return this item, plus cancel a special order chair that I concluded would also be to big for this same room. However, when I contacted Rooms To Go in Hoover, AL (Birmingham) I was pleasantly surprised with my overall experience.

When I bought my marble dining table with leather chairs I was told that warranty was going to cover all my concerns. Tearing cushion on chairs, anything. I was never told that once a item, example chairs, they can no longer try to fix or replace. First thing, the marble pieces chip off within first year. It was not cover. Second, all 4 chairs started one by one tearing. First time I called the extended warranty look at my chairs, they denied claim because of normal wear and tear. I called back, argue how can this happen and call it normal wear and tear within 1 year, a 1200 dining set. In that case, I could of bought at my normal cheap furniture place and pay not even half the price. I bought at RTG expecting high quality and had warranty. Long story short, 2 chairs were replace but now I'm having problems with other 2. Been having my set for about 2 years, 6 months.

Even though my furniture delivery time changed from 9:00-1:00, then was told 11:00-3:00, then 1:00-3:00, it was delivered around 3:00 and no damage to the furniture. The delivery men were very nice and professional. No problem with putting the bedroom set together. Love my bedroom furniture!

On July 4th, my family and I went to the store to buy 2 beds. The sales person, a Ms. **, was not very interested and volunteered no information. We had to ask questions. My family and I (6 of us) left the store believing we had ordered two beds. I was given no receipt but told it would be emailed to me. I never received a receipt. When the delivery was made, only 1 bed was delivered. I was told I never ordered 2. I called the store and she had only entered an order for 1 bed. I never got to talk to a manager but only Ms. ** who was only interested in telling me how it was all my fault. If I had ever gotten a receipt, the whole misunderstanding could have been cleared up. At that time I still wanted the second bed, but did not feel I should pay more delivery charges. I was only offered half off the delivery charge. By this time, I was so put off by Ms. **'s attitude, I wanted nothing more to do with the store.

We paid over 4000 for a furniture set. The tables came unassembled, they were missing parts, and the bottom of the tables were not painted - they were scratched and bare. For 4000, I expected more. Moreover, it is taking them over 2 months to deliver 1/2 of our furniture. I could have gone to IKEA, purchased the same furniture for 1/2 the price, taken it home the same day, and assembled it myself.

I purchased a leather sofa and loveseat from RTG. Had it less than a year and the leather seat cushions are all crushed. This is not due to abuse since I am 63 years old and live alone. The TECH that came to inspect it said that the cushions are filled with very bad stuffing and this set is a problem. He also said that they are not designed to be repaired because the same thing will happen. After speaking with someone in customer service and her supervisor and emailing pictures she came to a conclusion that it is normal wear. After spending 3,000 dollars I now own a sofa and loveseat that can go in the trash.Their warranty is good for them and not the consumer. So do yourself a favor and do not buy this junk that they sell.

I purchase the Sofia Vergara Santorini Beige couch and loveseat in February of 2014. I purchase the warranty that covers stains, etc. My dog got a hold of a cup with red drink in it and it stained the couch. In March 2015 after them coming out 3 times trying to clean the stain over and over before they would replace the couch they finally replaced the couch. It is supposed to be a brand new couch that they replace it with. However there are no tags on it, it doesn't come in the box it has plastic saran wrap covering it. The pillows are not plump and firm like when you purchase the new couch. But they say it's new, ok. Fast forward 4 months it is July 2015 and the bottom cover was falling down underneath the couch. A day later the front bottom wood support breaks. We don't sit on the couch in the living room everyday. We very rarely sit in the living room.

I Was recommended this place by a friend of mine, and she said this place was amazing. So I went to go take a look for myself, and I found everything I needed to be honest. But when the delivery day came I was very upset with what I got. All my furniture was broken and scratched in. My master bedroom was wrong! I was very upset so I went back to the store and I talked to my sales person and the manager and they said that it was their fault and they put the order in wrong. Then they asked me that I had to pay another $120 more to get my other room. I refused to pay the difference because they should've been the one to pay the difference. They said I couldn't get my other room unless I paid it so I had to pay the difference. I do not recommend Rooms to Go to anybody that is looking for new furniture. The furniture is beautiful but the service is horrible.

Rooms to Go granted me an account which I have had now for a couple of months. I decided to use the account today and ordered a server for my dining room online. I used a credit card to pay the tax and delivery fee. I received a phone call asking that I verify some information. I was able to verify all info (DOB, first 4 digits of my social security number, my current address and the apartment number, city and zip code of "another address which might appear on your credit report." I couldn't remember the exact street address of the apartment I used to live in.).

Purchase a dinette set and only received two chairs. I was led to believe 4 chairs were included. After completing 2 more chairs were delivered. Now they call me and tell me I owe them 239 dollars. If I don't have the money to them by closing, which was in one hour, my living room set won't be delivered on July 18. It will have to be delivered in the middle of August. I was not able to get there in time so now I'll have to wait another month. Going over my bill found extra costs added like a mattress pad for 69.99 that I never agreed to. Have called customer service. I was told to call the store. Called the store manager but she is never available and has not returned my call. Called corporate, left messages, no response. Total of 7,000 dollars of furniture I purchased from Rooms to Go and treated this way! Should of went with smaller company that would cater to the customer.

I ordered a table and server to be delivered on July 13th 2015; I subsequently stayed home from work all day since the original window stated 7 am to 10 pm with no phone calls. On the planned delivery day (Monday 13th), I received a phone call from the driver, at 5:14 pm, saying he would be running late and wouldn't get to my house until 6:30 pm or so. At 6:05 pm - no sign of a delivery truck - I get a phone call from the Rooms To Go delivery management saying the truck showed up and no one was home to receive the order. By the time I could call back to reconcile the situation, customer service was closed. I called the following day (the day of this posting) and was told my order was locked and I had to wait 2 business days to reschedule. I was also told that the driver had a description of my house so "he must have been there." Needless to say customer service was absolutely no help and completely rude with no concern for the consumer.

We needed new living room furniture in April of 2014. My husband saw an ad for a "nice looking" reclining sectional from Rooms to Go. As our children are all grown now, we decided to splurge and treat ourselves to something (we thought was) nice. It isn't. Within 3 months, the stuffing in the 2 seats that are most used were noticeably sunken in. (For perspective: My almost 6" husband is the heaviest in our house & he doesn't tip the scale at even 200 Lbs.) By November of last year, the reclining mechanisms in all 4 seats had issues. 3 of the 4 would "catch" on something on it's underside and be very difficult to close. The 4th seat felt as if it was falling apart underneath you. Loose screws or bolts, something wasn't right when you sit down in a 9 month old recliner and the silly thing opens up by (& on) itself!

I do not like Rooms To Go 20% cancellation policy after 48 hrs. This is absurd. My package is scheduled to deliver after a month of purchase. When I try to cancel due to mismatch of color combination of some products after 9 days, they told me 20% will be deducted if I cancel. I was surprised that the policy applies for furniture that are schedule to deliver after a month. However they did mention in the back of the receipt the 20% deduction policy. My bad I did not see it and the salesperson did not mention that during the sales process. I would think 10 times before buying any product from Rooms To Go.. Lesson learned.. If you are reading this be careful on the 48-hr cancellation policy.

I purchase a leather sectional from Rooms To Go. Within 6 months the arm on the sofa broke. I'll call them. They said it was nothing that they can do because the warranty has expired. The leather started to peel after 8 months. Within one year the sofa set went to the garbage.

We have bought numerous pieces of the Cindy Crawford Key West furniture collection. The company delivers NUMEROUS chairs where they are so poorly constructed that we don't want it to be seen in our home. Most of it looking like it was done by a junior high school shop class student. Rounded chair backs that don't even fit together properly; asymmetrical ovals, trim paint crooked, and even though the chairs are delivered in a protective blanket they have scratches, gouges, and dents on them meaning they were shipped that way! To make matters worse, if you want your money back you are subject to restocking fees!!! If you complain - THEY have an attitude. I have read that the mark-up on furniture is almost as high as it is on jewelry. If that's the case the LEAST they should do is provide quality products, probably not made in Vietnam.

My husband and I came in and purchased a living room set on Friday, July 3rd. The manager of the North Charleston store ** called us July 5th to inform us there was an error on their part for $50.00 and we were to pay or cancel the furniture. So Rooms To Go would rather cancel a sale than come out of pocket $50.00??? Better yet take it out of the salesperson's commission. We paid cash for the sale and of course we either have to go back and have them put the amount on our card or wait 2 weeks for a check. Mr. ** deserves to lose his job and if this is how Rooms To Go operates you deserve to go out of business. This is the 2nd time Rooms To Go has screwed us over. We decided to give them another chance. NEVER AGAIN!!!

I bought the Cindy Crawford collection of Key West living room furniture set For the $3000.00 price tag... This furniture is crap. Cindy should be ashamed for putting her name on this Wal-Mart furniture. The couch and chair came damaged but were replaced. The coffee table and table and end tables are so cheap the contact paper falls apart upon touch... Be advised this furniture is made in China. The gimmick is that it looks good, and you can finance it forever, but it is basically cheap. Do not buy from Rooms To Go.

Had a very unpleasant experience. Put a bed on layaway in April 2015 and was actively making payments. I went in to make my second to last payment and the lady working in the office said there was a note on my order that the mattress and box spring had been discontinued. She then called over a manager who walked me back around the store to have me pick out a new one (not at all what I wanted after I had walked through for an hour and a half to pick out that one the first time) and I couldn't find anything comparable so I suggested the floor model but was very frustrated when I could no longer have the bed delivered because "that's not our policy". I explained my frustration to the manager at the fact that I only have a sedan and there was no way the bed would fit on/in my car and I had been planning on the delivery on my move in date.

I purchased a very expensive bed set from Rooms to Go in April 2015. I ordered three pieces complete bed, dresser and night stand. The day of delivery I took off from work waited all day no call nor delivery. The drivers lied. Said they came to my house no one answered so they left. No one knocked on my door nor did I see a delivery truck outside my house the entire day. And the outdoor camera never picked up any footage of a Rooms to Go delivery truck. After scheduling a new delivery Rooms to Go delivered my bed, dresser and a mirror. A mirror that I did not order. The bed was delivered damaged and I had to wait for replacement parts to be delivered.

I purchased a bedroom set from Rooms To Go and had to wait over 4 WEEKS to get it delivered to my house. Last Saturday (06/27/15) when I received my furniture, the night stands and chest piece were broken and had to wait an extra 3 days to get it replaced. Not only that, the guy who assembled my bed clearly wasn't sure what he was doing because he forgot to put the extra screws needed to support my bed. That night my bed collapsed to the ground. When my husband checked what had happened we realized the missing screws in the frame support, we also realized the poor quality material of the bed frame. When I called customer service they weren't even available because it's the weekend, and they don't help customers on weekends.

Purchased a cocktail ottoman. Not happy with the way it looked in my room. They let me return and purchase something else. Of course, the delivery fee was lost. I then purchased a rug and a media center. Too many hidden fees. I paid double for delivery and some card that gives you a discount and without it, the amount would have been more. So that was the discount I was getting. This is not a good place to shop and Im done with them.

WORST CUSTOMER SERVICE EVER!!! After waiting 3 weeks for the delivery of entire living room set "someone" called the day of delivery stating my furniture would not be delivered and was reschedule for the following day. I had to ask if the representative was with Rooms to Go. RUDE RUDE RUDE. I will NEVER order from Rooms to Go again. I spoke with 2 managers both telling me there was nothing they could do and my furniture would be delivered the next day. I understand things happen but shouldn't a company this large have a backup plan for a driver that lays out of work? This is my last order with Rooms to Go!

I ordered a sofa online and selected the delivery date of 6/25/2015. I was called twice by Rooms To Go delivery to confirm the delivery. I gave them specific delivery instructions and called to confirm the date and instructions. I asked that they contact the Leasing Office for access to the apartment, which apparently they did because I received a email from the Leasing Consultant stating that Rooms to Go had called and they would be at the location in 10 mins so she was on her way across the street to be there when they arrived.

NO STARS! We placed the order, just under $3000, and paid for delivery, and set up another $400 and was told that it will take approx. 6 weeks and we'd be notified. We get a message (June 22) stating that the delivery date is June 27th between 11:00-3:00. I call to attempt to reschedule. I was told to call back in 2 days. I call back in 2 days and was told that I should call back in 2 HOURS because it wasn't a full 2 days. They couldn't reschedule and if I canceled my order they would keep the $400 because they put it on the truck and shipped it. And if the truck went back to Florida they would charge me another $400 for delivery and set-up. So in the middle of a party I will have my bedroom furniture delivered. This better be worth it. So far, I'm not happy.

We decided to get a loveseat and sofa. I ordered the sofa and accidentally completed the order before ordering the loveseat. I did get them both delivered at the same time at least. Before we chose, we knew the size we wanted so made sure the measurements were good. We then went on their live chat with questions. It didn't say if the cushions were attached or not. We were told the back were attached, not the bottom.

2500 dollar bed that is made poorly. It has squeaked since they installed it. They came out twice for the same problem and I called for them to come fix it and they said my 1 year warranty ran out in February. I will never purchase anything from them again. It is cheap furniture with a horrible business ethic and even worse customer service. Choose another furniture store.

My husband and I bought furniture worth $5000 dollars at Rooms to Go. Since they didn't have stuff in stock we agree to wait 3 weeks. Later on ottoman needed to be delivered but time frame that they give us didn't work for us so we call to reschedule. First they were not able to reschedule that day. They told us to call in 2 work days. Then they reached delivery for 45 days because they sold our ottoman to someone else and we have to wait for a new one from manufacturer. Of course we paid all in advance. They don't wanna do anything to help us out. Selling our ottoman that we paid for to someone else was just normal thing for them. Do not shop there.

We bought a couch from Rooms to Go June 14, 2015. Wednesday we were called and given a 4 hour window from 1 pm to 5 pm. Well at 11 am on June 20, 2015 we got a call saying our delivery was pushed to 5 pm to 7 pm. Now it's 8:50 pm still no couch.

In October 2012 I purchased a couch, loveseat and three tables from Rooms to Go for about $2,500. In April of 2015 (30 months later) the couch started sagging. We called a repairman who said he gets about 5-6 calls per day for Rooms to Go couches. Turns out they are made of low quality particle board. The clips holding the springs down are of such low quality it was a miracle the couch lasted 30 months. To fix the couch would be $300-$500. The design of the couch is made for people with really long legs from hip to knee, and disproportional shins! I am going to buy a higher quality couch.

I purchased a new sofa online which delivery was scheduled for June 18th. I called that morning to get a time for delivery in which they will not give you a time-- only between 7 AM to 10 PM. So I requested a 30 minute ahead call. We received the call from the driver and he told was there was some damaged to the sofa but we still had to bring it out for us to reject it. Finally at 9 P.M. the sofa was delivered only to find there was major damaged to the sofa. So the next morning June 19th I called the online support and told the representative what happened and how soon could I get another sofa delivered next Tuesday or Wednesday.

We were first time buyers at Rooms to Go. We had looked forward to having new furniture at our house when we got married. Overall we purchased $5,000 of furniture for 4 rooms. Our first issue with customer service was the rescheduling from the original delivery date (this happened quite often). Once our living room furniture arrived after the rescheduling, it arrived without the proper power cord and one delivery guy threw up in front of our house after completing the delivery. It took Rooms to Go 3 deliveries to correct the issue.

Happened to walk into the room, table looked to be leaning so I lifted up the part where it was leaning about 8 inches. 3 legs fell off, the glass top slipped out and took a big chunk about 2" by 1/2" wide chipped off the top. Call customer service, took almost 2 weeks for the Service Tech to come out, the part that screws into the table to hold the legs where you screw them in fell completely out of 3 legs. Guy finally showed up on Sat after me sitting home like an ass on Thursday.