Rooms to Go Reviews

I purchased a table 2 weeks ago. I took a day of vacation from work to wait for delivery. It never happened. This is the second time that I've scheduled a delivery with Rooms to Go and the same situation happened. I called the store and told them I wanted a refund. I'll probably have difficulties with the refund as well. Save your time and money and go somewhere else.

Purchased living room set. Items delivered and workmanship was faulty. Sent a repair person who had to take all of the staples from back of sofa and redo work. Sofa pillows had to be reordered and seat and sofa and ottoman exhibited creases in material. Cheaply made.

I ordered a dresser mirror and chest of drawers. The furniture was delivered on time and the delivery crew was very nice and respectful. After they brought the furniture in and set it up we noticed there was a hole in the back of the dresser. I called customer service explained what happened and since you cannot see the hole from the front I just accepted a small refund and kept the dresser. MISTAKE. After a week goes by, the dresser drawers one by one start to not close all the way, the center cabinet door will not shut at all. The back of the dresser is starting to all fall off now. This furniture if poor quality. The chest is starting to do the same thing within not even a month of owning this furniture. When I called and talked to someone about this they informed me when I took a small discount on the furniture for the hole in the back I also took "as is" with no warranty which I did NOT agree to. So now I am financing furniture that is falling apart.

Worse set ever!! Can't believe I spent almost 5 thousands dollars on my set, 2 love seats and one couch including the tables, only to have it look like I had it for centuries. I purchased this set almost two years ago and the first time I saw a sign of wear was less than two months later. I called Rooms To Go to take a look at it, and their version of taking care of the problem was to cover it up with some leather paint. Also, the decorative pins around the borders keeps coming lose, and the technicians put some type of glue to put it back in. What? Really glue.

First time buyers with RTG and most definitely "last" time. Back in Sept. 2014, two months later had recall on the automatic recliner motor or button mechanism. Not really happy with the slow open/close time on the auto, elected to trade in for the manual operated handle type, and at that time also ordered two matching end tables. When the new items were delivered, all was fine except one of the end tables was dropped by the delivery people and had to be reordered. Waited two weeks and got another table that was scratched (I personally think the person putting it together in the delivery truck did it), signed the computer delivery order stating the damage.

I ordered a bed Feb. 4, 2015 and paid full price, no sale or discount. It wasn't delivered until Feb. 17, 2015. The delivery drivers were in my room for 15 minutes before they realized there was no hardware to assemble the bed. I called the delivery service and they said all they could do was refund the delivery charge in the form of a credit to the store and overnight the hardware to me. This was at 5:30 so technically overnight would be in two days, but she said actually it would be Thursday. I had already taken off from work Feb. 17, Monday. So again was going to have to take off for Thursday to wait for delivery that never came. I called delivery service again and I was told UPS will not be delivery until hardware until Monday.

Don't expect your furniture to be delivered in full is the first point. The second point is when the remaining piece or pieces arrive, don't expect those to not be damaged. I held onto a bunk bed for 2 months for the remaining piece of the unit but it was so damaged the truck driver would not even remove it from the truck. The lamps I ordered in the store both were missing parts. This store has ZERO regard for their customers, they just want to make a sale. NEVER will I shop in this store ever again.

I bought a white leather (like) sectional 16 mths ago. The salesperson sold me on the warranty. I had my two kids with me, and he made it sound like a good idea since it covers almost everything. He was talking my language when he was saying that you never know what kids can end up doing to furniture, the pens and markers they use for school projects while sitting on a couch etc etc. Well, I had permanent marker rubbed off of a hand onto the couch, while one of the kids were sleeping on the couch. I couldn't get it out. Called and found out that it covers only food and beverage spills. Not the same as what was told to me verbally at the store. I would never pay the extra cost for a warranty if it only covered food and beverage. Hardly any food and beverage spill actually stains furniture, let alone leather that it usually beads up and rolls off.

I had purchased a living room furniture set on Sept. 2014. In addition, I was recommended a stain treatment that will help in the event of drink spills. I agreed only cause I have my 2 grandchildren. 4 months later, I am convinced that the treatment does not work cause I have multiple water like stains on my living room furniture. I called for an appointment, and a tech came just to take pictures. He told me that he is only a finger spotter, whatever that is. Pictures was taken and told that I would receive a reply within 3 days.

Brand new loveseat and sofa delivered today. Both broken. Wood completely snapped in back and loose wood making noise in furniture. Garbage furniture and company. You can tell how bad it is when the customer service agents go silent on the phone because they are dealing with upset customers all day. Very sad.

Purchased a floor model "leather mix" reclining sectional on 1/19/2014. I am shock how poorly made this piece of furniture is! This sectional has completely fell apart within one year of purchase; both the material on sectional and reclining mechanism (rubs against the piece next to it.. making a horrible noise). Don't purchase this sectional!!

I would like to start off saying that I am in tears writing this complaint. I am so frustrated with Rooms to Go and the quality of their products that I need to share my experience. My husband and I are a young couple with two young children. Money is not at our disposal and we cherish every available cent in our pocket. We purchased a sectional couch and dining room table 1 year ago. We decided to take advantage of the interest free financing and apply for a Rooms to Go card.

I should have come on this site before purchasing -- but because you think that it's a big store, that nothing could possibly go wrong -- and then it does. I want to start out by saying that the illusion and perception of walking in the store is great. The salespeople are helpful and friendly - and that is it! After the sale - you are on your own.. I bought a mattress from Rooms to Go - my first foam tempur pedic mattress. The sales person asked if I needed a box spring. I explained that I did not, that I already had one.

We purchase a piece of furniture (server) from RTG for the first time today and we were shocked that they offered us no sale or discount for President's Day. What's up with that? They told us that the item is usually priced higher, but that was a lie. How did this place get so popular anyway? Their prices suck, they're not friendly and from what I'm reading they have no problem with lying. They kept telling us that we were lucky because the prices are going up all the time. This was my first and last time for them. Nothing like purchasing something and feeling like you just got screwed.

I ordered a bedroom set. I let them know that I am only in my summer home occasionally. I would need delivery at a specific day and time. They delivered it as promised but the whole bottom of the bed was crushed. I again expressed to them that It was a hardship coming back for delivery. I TOLD Them TO PLEASE check the product before they send it.

THIS WAS THE WORST EXPERIENCE EVER! DO NOT BUY FROM ROOMS TO GO!! THE DRIVERS WERE HORRIBLE, THE PRODUCT WAS EXPENSIVE AND DAMAGED UPON DELIVERY, AND CUSTOMER SERVICE WAS AWFUL!!! Today, February 14 2015, I had a delivery to my home from Rooms to Go. After the drivers left I looked under the bed and noticed the center slat was slanted. I immediately called the driver and he told me go under the bed and fix it myself before telling me that even though he was right around the corner he didn't want to turn around to come and fix it. A few minutes later he texts me and tells me that there is no hardware installed in the bed and someone would be out to put hardware in it. They installed this bed knowing there was no hardware and didn't tell me until I called them to tell them about the slat being crooked.

On 12/20/14 I bought two twin beds plus two trundle beds, 04 mattresses for them and a chest. As in any store, the salesman handed me the value of each item and the total of the order. Immediately I authorized the order on the condition that they would have everything in stock and it was confirmed me by Thomas. I was worried about the delivery because I would receive some guests in my home on 12/24/14. Thomas reconfirmed the full delivery on 12/22/14 and charged me the freight for that.

I purchased a recliner sofa sectional. Not 3 weeks later I noticed that the spring in the sofa was popping. I called customer service and an adjuster was sent out. He said that they was going to replace the broken piece and I should receive a call from company in a few days. 4 days pass and no call. I decided to call to find out when my replacement sofa would arrive. Only to find out that the adjuster never put in his notes to have sofa replaced. His note read "customer fault" equipment was tightened. I see Rooms To Go has liars in the payroll.

I ordered some bedroom furniture for my kids that would be delivered to a 2nd home. I placed the order 10 days prior to the delivery date I selected. The following day, the company called to tell me that I needed to contact my credit card company to verify the shipping address since it was different from my billing address. I complied, then called them back to notify them that I had listed the alternate address and gave them a merchant line phone number to the credit card company so that they could quickly and easily verify the address. I was told "no problem".

I purchased a sofa at Rooms to Go, and after a certain period of time the sofa was damaged on its own. After speaking with a few representatives, I was advised to return it and would be given a credit of $849 to use at Rooms to Go. I used that credit and got set of sofas and tables (2 sofas, 2 tables) for $1,499. With the credit, I was suppose to pay $848. After the company delivering the wrong table, I was charged additional fees. For some reason, my current bill stands at $1,355.28 AFTER the credit. I don't comprehend any of the fees or charges. I'm consistently paying on time. Genuinely i just don't understand any of these numbers.

In January 2014 I purchased a new living room set from Rooms to Go. The sales associate was really good at what he does and convinced me to buy the set from Rooms To Go. However, after the purchase I realized how HORRIBLE the customer service is from Rooms to Go. Rooms to Go assigns you a delivery time window three days before the delivery.

Received a call today 2/6/15 from Angie who said she needed to verify information for my on line order, when she asked for my social I was reluctant to provide her with this information. I requested a phone number to call her back, she gave me 888-709-5380 opt 1. And told me I could verify this number on their web site which I did. I called Angie back and she proceeded to ask her verification questions, 1st being the "first 4 numbers in my social". I was a bit puzzled because usually are asked for the last 4. But I provided her this information. She then proceeded to ask my age. I questioned her as to why she needed this, she said due to fraud I had to provide this so reluctantly and annoyed I told her. She then said I did not meet the criteria to verify and I would need to go to a show room to make the purchase.

3 months ago, I was shopping in a Rooms to Go. I was injured, also have property damage to my glasses, phone, nook pad, pants torn holes in flooring, ripped carpeting, no warning signs. Employee also hurt - fell on top of me as well. 3 months later, the run around offering a $25.00 credit towards purchase over 2500.00. Management says building in badly need of repair. Still have not been compensated as I was told never returned calls. CEO's office told me to get over it, stuff happens baby, telling me he actually had gotten robbed at gun point in their parking lot recently, claiming corporate didn't do anything for him. What the hell makes you think they're going to care about you, property, bruising? In fact they've known for a long while about the damaged floors. I was told by my district superior (management) quote get rid of employee if he starts wanting his property repaired. Quote. Manager.

We bought living and bedroom furniture in 2013. We problems from the first with the couch and they came out and fixed twice I think it was. The next time we called and there was also a problem with the living room furniture deteriorating when it shouldn't have been, they replaced the set/ we ended up upgrading but they took care of us. We have had no problems, would buy from them again at this point. We also did the interest free and have had no problems with that either.

I went to Rooms to Go at Willowbrook and picked out a leather living room grouping in the outlet room. I asked about using my RTG credit card and was told I would pay the finance charges because I could not get the promotional rate on this purchase. Then I was told about 90 days, same as cash. So, I proceeded to the Assurance counter where my application was processed. During the interaction, I found out that I would have only two days to arrange delivery and that would have to be arranged on my own because they did not deliver and I would be charged $40.00 for a processing fee. I walked out after becoming so frustrated with all of the restrictions and extra fees. This is not what was advertised so I will not be back.

Told us they would call before they were at the house and give us a 4-hour window. Called my husband and said "we are almost at your house" and he said "I will be there in 10 minutes." The driver said "that is fine." My husband got to the house in less than 10 minutes and they were gone. We called and they wouldn't turn around and said we could not schedule a delivery until Monday the next business day. Called customer service, spoke to a manager and they do not care. Even told them we would like to pick it up and they said not possible.

I made the mistake of going to rooms to go before reading the reviews and bought a sectional sofa. When I was shopping I told them I need it by Friday because I am having people over. They brought but it was all damaged- 3 broken legs and a damaged cushion. When I called customer service which they are so rude, the girl was talking over me and trying to argue with me. It was no supervisor to talk to and they said that they couldn't deliver it on the promised time. They didn't take responsibility for their own mistake and they made me pay for their mistake. After all I realized that their merchandise must be a very bad quality since it couldn't make it from the warehouse to my home. And after reading the reviews I thank God that I still can cancel and don't buy anything from them now or never. And I will share my experience on social media and everywhere I can.

I bought bedroom set from RTG, the delivery guys came late and then delivered the broken dresser. It took 2 weeks to deliver it. And when they came with it, the delivery boy didn't want to replace the whole thing but just the drawer. He was extremely rude and was fighting with me. Secondly I saw the broken night stand drawer after 48 hour window. Now 1, it took me one week for technician. 2, it will take another 1 week for delivery of drawer. 3, I will have to schedule an appointment for technician to fix. In short worst customer care service ever, they just want to sell and make money.

They delivered earlier than the 4-hour window I was given, which was awesome. I ordered a dining room set and a power reclining sectional. They didn't test one of the power recliners beforehand and after they left, I plugged it in and it has a "catch". Now I have to wait another week for a new chair. Table had wood blocks for the extensions that weren't removed like they were supposed to have been. I removed those myself after I found them. I asked the guys to move the sofa "closer" to the wall and they slammed it into the wall and after they left, I had to struggle to move a SECTIONAL away from the wall so that it would recline. Not super happy right now but at least the furniture LOOKS nice.

I purchased a new power recliner and mattress at Rooms to Go on Phillips highway in Jacksonville, Florida. When I made purchase I was told by saleslady my payments would be $49.00 per month at 36 months with $130.00 down payment. Since I never received a bill in mail, my wife went online and found out that now my payments are $79.00 per month. I then called customer at Phillips highway store. When I asked to talk to manager I was told saleslady would call which has not happened. If I had known payments were going to be that much I would not have made purchase. Payments are not only higher than I was told but financing is for 24 months not 36 like I was told. My first payment is due in February. I hope this can be resolved before then.

It started in 2011. We purchased a living room group. Everything was fine until summer of 2014 when the material on the leather furniture started cracking and peeling. I contacted customer service and they requested that I send pictures which I did. They did not call me back so I followed up about a week later and was informed that I have been approved to replace the furniture. In July of 2014 I went to my local store and began the process of picking out new furniture. This became a nightmare because when you are replacing only 2 pieces they do not allow you the same cost/money since it was in a "package" originally. So I got screwed there. I ended up having to pay a couple hundred more for the new set because of course the set I had purchased in 2011 had been discontinued. In addition, because it was "out of warranty" I was told I would have to pay yet another delivery charge.

I ordered furniture for my daughter's apartment and had to take 2 days off to accommodate separate delivery dates. They delivered a piece of her furniture (picture attached) with the entire door broken off. Was told to keep the furniture and contact customer "support" to arrange ANOTHER delivery. After sitting on hold for over 10 minutes, an extremely unprofessional and rude person answered the phone, only to tell me that they would deliver a replacement in 6 more days (this after waiting over a week for the initial delivery). When I said that was unacceptable, I was told "Sorry. That is your only option"... ???

I purchased a Sealy King Size Mattress and Foundation on January 16, 2015. Needed the Low Profile instead of the Regular box springs. I did not know they only allowed 48 hours to exchange them and it was not stated on the orders. Customer service was very rude and would not provide in assistance in exchanging out the box springs. Every mattress retailer said they allowed a minimum of 30 days. I will never purchase anything again from Rooms to Go. They use the excuse that the 48-hour window is stated somewhere on the website in the terms. Shouldn't the terms be printed on the order, clearly visible to the consumer???

Went to RTG, ordered furniture. Got wrong furniture, damaged furniture, got lied to. I will never order there again. I work very hard for my money. It is what it is - a lesson learned. I will let everyone I know how they do business.

RTG does not tell you when ordering that once you reschedule your order your order goes back into the system and that you no longer have that order. And then it becomes out-of-stock like it did for us when we went to reschedule which was only 1 week later. I WOULD NOT recommend RTG to anyone. We followed every rule that it says on the bill of sale if you are rescheduling and they cancelled our order. I suggest that when thinking of buying furniture DRIVE BY RTG and keep on going!!!

I was told that my bedroom furniture would be delivered on Tuesday, January 20th between 8 a.m. and 12 p.m. I arranged for someone to be at the apartment during this time. I first received a call that the driver would be a little late so I went back to the apartment and waited until 2 p.m. Still no furniture. That afternoon I received a call and was told that the furniture would not be delivered that day. It is now Wednesday afternoon. Still no call from dispatch. No call from a driver. No furniture. I have taken off a day of work all to work around Rooms To Go's convenience. This is no way to treat customers.

I selected a "package" of furniture from Rooms To Go on 1/5/15. They delivered SOME of it on 1/9/15 but some pieces were broken and had to be sent back and redelivered. I take ANOTHER day off to receive the parts that were sent back originally, and the "rest" of my furniture on 1/16/15. Not only do they deliver MORE broken furniture that had to be sent back, but they delivered the WRONG dining room set.

Cindy Crawford bedroom set from RTG. The drawer guides are breaking off, I and the wife were picking up plastic pieces and trying to determine where they came from. After having a problem closing a drawer on my man's chest I found out the brown plastic was coming off of the metal drawer guides causing the drawers to not close smoothly. I went to the RTG store in Wesley Chapel to see if they had replacement parts. They didn't, but gave me a number to call 800-766-6786 which I did and was told they would send out a form for the parts needed but I would have to pay for them in advance. No problem, that was 2 months ago. I have not heard from them since. I would not buy from RTG again. The furniture is bad and the customer service is even worse!!!

I purchased a sofa, love seat, tables, lamps from RTG in April of 2014. Spent close to $3000 and after a couple of months it began to sag. The cushions are awful. I contacted customer service and I uploaded pictures and email my complaint to RTG. I got a read receipt from them but they never responded to my email. I did this several times and when they wouldn't respond, I called, someone came to our home looked at the sofa and of course stated we could not exchange for something different and it is not under any warranty.

I spent over $4000 on furniture 2 months ago....sofa and chair are already snagging! Called customer service and came out...took picture of chair and sofa cushions. I told them we would forgo the replacement of sofa cushions just to return the chair and get a different (knowing this will happen again). Nope. Talked with customer service once again and they said only replacing the chair cushion and the stupid guy that came never gave them the sofa pictures! I was then told to send them pictures of the sofa cushions, I responded "no, send him back out." Ok stupid me went back to the Sawgrass store to purchase a different, decided I would just sell the ** chair myself, when a new cushion arrives.

I purchased a FIRM mattress from the Rooms to Go outlet in Altamonte springs, Fl. in April of 2014. The reason I highlight FIRM is that not only did the salesperson and the label and manufacturer both claim it to be FIRM, I laid on it at the store and it was hard as a rock, which I liked. Once delivered, the persons who delivered claimed that it would take several hours to reach its full potential. After a day, the mattress was still soft and saggy, in so many words. I called the store and was told that it could take several days. After several days, it did expand to size but what came after was a waterbed story of the best kind. I would lay down on the bed and sink. Literally sink. Not the molding to your body sink but a waterbed type sink. My wife would be up a story but right next to me.

In March of 2014, I bought a queen size mattress form RTG. The first disappointing thing that happened was they left the old mattress sitting outside next to the front door. When I called the store to ask why they didn't take the old mattress, I was told that I didn't ask for it to be taken. Not only was that not true, but I remembered specifically asking the 80-year old sales lady, would the old mattress be taken away. So I called the store and asked if they would come back to get the old mattress, they refused. When I asked to speak with the sales lady who sold me the mattress, I was told that she had retired.

On Jan 12, 2015 I called Rooms To Go customer service in regards to our sectional sofa we purchased over 7 years ago. Lady looked up my name and stated we do not carrier your selection any longer and suggested that I go to the store to see if they had my part that had broken off of my love seat that allows the feet section to release and to get the part number so then they might be able to help. On Tuesday Jan 13, 2015, I went to our local store, explained my situation and they told me that this is a one piece unit, standard, and that I should call the 1-800 number back and ask them to speak to the parts department and that they could look my name up to see the exact unit I had bought. NO GO, when calling them back the lady told me she would not let me speak to the parts department and even if I knew the part number and sent a check into them, they would send it back. What kind of service is that?? Terrible, customers beware.

I recently moved into my own apartment for the first time. I chose rooms to go. Weeks later my sofa started to squeaking every time someone sat in it. And the stitching was coming loose. I called and the tech could not figure out why it would stop. They replace the sofa last week and just now I went and sat on the sofa and it snap in half. I WOULD NOT RECOMMEND NO ONE TO ORDER FROM ROOMS TO GO.

We purchased couch w/ pull-out bed (Cindy Crawford) and we received what was obviously a used couch. The replacement process took a month. Then we noticed a barnyard-like smell on the replacement. We called to request a service call and they said it would it was likely the rayon. I told them it was unacceptable and wanted a refund. When I went to the showroom, the manager would not come out to see me to discuss. The saleswoman completely changed her attitude and basically told me to hit the road. I really can't believe they can stay in business with this silly approach to customers. Essentially, they stalled my complaint until it was too late for me to "be within my return limits." **! See you in court and hopefully in the bankruptcy filings soon.

Between my daughter-in-law and myself, we have purchased over $20,000 in furniture from RTG over the past 7 years. When we bought my granddaughter's furniture, within 8 months it started falling apart. My son tried to do a temporary fix and finally, I personally went to the store to ask them to fix it. Mr. Mario ** looked at my account said, "Sorry, it is not under warranty any longer, call a cabinet fixer." I said, "Mr. **, do you know how much money we have spent in your store? I am asking for a 'goodwill consideration' which is common practice considering the length of time, the amount of money we've spent, it would cost you all a couple of hundred dollars to repair." He said, "Sorry, can't help you." I then wrote a long letter, certified mail documenting all my sales and the problems we had with this shoddy furniture and an 80-year-old lady named Margaret ** called me and said, "Sorry we can't help you, out of warranty." I insisted on talking to her supervisor to ask for consideration and all she could say was, "Sorry, can't help you."

NEVER EVER BUY from RTG. Bought a couch with build in electric lazy boy, specifically asked for extended warranty for the motor just in case it goes down. Motor died within a year. When I called RMT, they told me extended warranty does not cover electric part. Asked them if they have repair center I can pay to fix it. They said it's called yellow pages.

I purchased a Serta memory foam mattress from Rooms to Go, within 6 months the mattress was horribly sinking, RTG replaced the mattress. 7 months later the same problems began to occur, the RTG technician came out and found the same issues. I called RTG only to find that I could only get a credit for the mattress, not the boxsprings towards another RTG product. I have already given RTG and Serta my business twice and they failed both times, therefore I do not want to purchase anything else from RTG. When I spoke to the call center, I was given the warranty information for Serta. I asked for their general liability insurance carrier information, which was refused. I spoke with a manager, who told me that RTG does not have insurance for issues like this. I asked for his manager, who was away from her desk, I was not allowed to get a direct number for the manager or the senior manager, and was not allowed to leave a voice mail. I finally was able to retrieve a last name from the manager I was speaking to, as I was uncomfortable that I would ever hear back from anyone, since no one bothered to call me in over a week since the service visit and I had already been disconnected and on the phone for 45 minutes today.

DO NOT do any business with RTG. On January 2nd, we had our bed delivered by three gentlemen who showed up on a RTG truck. Two were on uniform, one was not. I didn't think anything of it at the time until I discovered after they left that my military ID and two of my debit cards were missing. I looked everywhere before I settled on this conclusion. So we filed a police report and called the store. They pretty much said there was nothing they could do since they contract the deliveries out to a different company. They wouldn't give the names of the individuals or the company they worked for. However later I called back and let them know I would be going to file a complaint with the BBB if they did not help me. Finally they said that they would file a complaint to the delivery company (whom they still didn't know the name of) and they would contact me in 24 to 48 hours. They have until Wednesday... It's appalling how little concern this company has for its customers, not to mention the fact that if I wouldn't have brought up the BBB, they were ready to just write this off. They employ thieves there and do not want to take responsibility for their actions. This is my first and last experience with RTG.

I bought sofa & love seat from Rooms to go, they promised to deliver on 12/29. They brought the sofa & recliner w/o the sofa. They said they would deliver on 1/9. The horrible service I have ever seen... I don't recommend rooms to go. It's a cheap service store.

Bought it because I was told that it would hold up for a lot longer than cloth by the sales expert. It started peeling in about 2.5 years. When I called they were going to give me a credit after charging me to take the sectional back, after everything it would be about $300, or 1/4 price paid. I don't recommend their furniture.

My experience has been an ABSOLUTE NIGHTMARE! First I ordered furniture on Nov. 29 and my original delivery date of Dec. 8 was missed and caused me to lose a whole day of work waiting on them and they never showed up. Next, they come on Dec. 23 to delivery the furniture (the day before Christmas Eve) and tell me their policy is to not assemble coffee tables or side tables. They leave the giant box with a coffee table in it for me to assemble. When we opened it and took it out the coffee table was CRACKED in half! So I am left with a giant box of broken coffee table to climb over all during the holidays. I call Customer Service and to my surprise I am told the coffee table has been discontinued and there are none in stock to replace it. So, I call the store closest to me in Jacksonville FL located on Phillips Hwy and am told I must call the store I originally bought it from and tell them to "Flip the Order" to that store. I do this, only to my surprise again, after I get down to the store located 50 minutes from my home that the order needed to be flipped back to the original store I bought it from... it gets worse.

I went to the Rooms To Go store in Katy, TX on Dec 12th and purchased a new living room set. When I purchased it I was told everything was in stock and my sofa and love seat would be in on Dec 23 and the recliner would be in on Jan 8th. Since I don't live too far away I set up pick up at the store. About a week prior to the pick up date I had a message left on my home phone. It started off a little unprofessional with the caller laughing with a co-worker (it's the Christmas season so they might have been excited). They stated in the message that my order was backordered and couldn't be delivered on the 23rd and the pickup date would now be on the 24th. Not a big deal, I thought, so I took off of work the 24th so I could pick up the set and have it in my house for Christmas when my family would be there.

They have the worse customer service ever! Don't give them your business. I purchase 2 bedroom sets for Christmas. 1 for my twins and 1 for my oldest son. I purchase these items on Nov 4th. They are schedule to be delivered on Christmas Eve Dec 24th. Rooms to Go called me the week before to confirm my address and the shipping address. They called my husband today, a day before Christmas Eve, the delivery date to tell us that our Headboard is out of stock for my oldest son and that it won't be in until Jan 24th. They told my husband that the country that they are receiving it from didn't ship it in time. So it will be a little delayed.

Three times I've ordered furniture sets from Rooms To Go. Only once have they showed up with the correct order. The first time they brought us bunk beds that were half natural wood and half painted white - they mixed up the panels and we ended up sending it back and going to a different furniture store. Today (December 20th) they sent me a king size bed with a queen size mattress but the very nice customer service lady did tell me that she would be able to send the correct pieces to us...on FEBRUARY 17th! I will NEVER shop here again!

We had decided to replace old furniture in our living room, and all bedrooms this fall (2014), and settled on Rooms To Go due to great financing offers and attractive furniture. We purchased a living room set, a bed for us, and beds for our kids.

Went to ROOMS TO GO in Katy Texas. I love their furniture, they have styles good prices. But will never return again. I had spend my whole time almost $20,000 here and there. I walked in three times in a week was greeted by NORMA **, had my daughter with me two of those times. Norma was sitting talking to another sell person telling them jokes about a very nasty sexually comment. I felt very disrespectful and she was very loud. Norma said the third time I was there to another sale person with short hair, white around her 30 must been Norma best friend there. "Oh she been here before - that's just a LOOKER. I needs a real customer." They both laugh, very rude sales person. Member of office staff very loud and really **. They talk about their personal life so loud that one girl said she had sex in the back from a guy she met at the club. ROOMS TO GO KATY is not a places for kids, it sounds like you're walking into a ** scene. Never will go there again.

I purchased 3 bean bags online from rooms to go and from the start it all went wrong. To begin with, they charged my account twice which I had to wait at least a week for the money to be refunded back to my account for a mistake that I didn't make!?! I never received an email confirmation with tracking information on my purchase. I called multiple times and was always told I would be called back. Some random day I step outside to check my mail and in my doorsteps are 2 of the 3 bean bags. I open one up and the filling was very very POOR quality! Nothing like what we experienced at the show room!! Long story short. I have to ship the items back at my own expense! That's like $180! Pretty much me paying for a bean bag that I don't even have!!! People please read over their return policy before purchasing from them!!

Purchased sofa, chair, and ottoman from this company. Delivery driver came on "express delivery" to deliver sofa and would not deliver it upstairs. Had multiple excuses. Returned to the warehouse for failure to provide delivery as he wanted to put it on our 1st floor. Manager Courtney at store arranged redelivery 2 days later with a different delivery team. This team wasn't able to get the sofa in the house stating it would not fit. Returned again and refund requested. In the meantime, the store has $3000 of my money and refuses to refund the money until the truck leaves Myrtle Beach (at their site here) and returns to Charlotte NC, where it has to be "checked-in". So let's look at this. There is no inventory system at their site here, really? I doubt that. Manager, Bob, could care less whether they have a customer or not. Trust me. Don't do it - go to a reputable company!!!

I ordered sectional sofa online. The delivery guys were not able to take it on 3rd floor apartment via standard staircase or elevator so they took it back. They complained that they are not going to be paid for the trip and I tip them. Refund come back to my credit card in 2 weeks as promised BUT they withheld delivery fee AND taxes. I paid almost $280 for the merchandise I've never seen. Good scam Rooms to go!

We bought two identical couches in September that we really liked the style of. By November, both of them were bowing in the front. We do not have kids who jump on the furniture. We don't abuse the furniture. There really was no reason these should have done that other than maybe the people who had delivered them had forgotten underneath support? We called customer service and they sent someone out a week later. We waited a week after the guy had come and done his inspection (where he opened only one couch and said yes he saw a crack in the wood) and also took photos of the outside of the couches. For some reason, he took particular care to photograph where our cats had scratched the material even though that had nothing to do with the structure of the couch. I waited a week and called back and they said the warranty was void because of the cat scratches. They say that is considered 'neglect' on our part, which voids the warranty. That is RIDICULOUS. I told them we can't do anything about the cats scratching and we would be perfectly happy if they would just come out and reinforce the inside so it doesn't pop and bow every time we sit on them. And they said that unfortunately, due to the misuse and neglect (cat scratches) that our the warranty is void.

I purchased a living room set from Rooms To Go and was able to select the date of delivery. I selected a delivery date of approximately a week and a half later. However, two days later, they called me stating they did not have the sofas because they had sold the sofas to other customers. Their explanation was that they have a first come first serve policy. This, ladies and gentleman, is the worst policy EVER. I had already purchased these couches, and expected them to be delivered. However, they in essence said, “Screw you. We already have your money and we will sell these couches to other people. You can wait.” They told me I had to wait two more weeks to get the couches I had ordered and paid for.

We purchased a bedroom suite from Rooms To Go almost 16 months ago. I understand that they only warranty their products for 1 year but I do think a bed should last longer than 16 months. The side rail that hooks into the headboard ripped out a chunk of the headboard while my husband was sliding over the bed. I called Rooms To Go to see if they would still replace my headboard even though it was almost 4 months out of warranty, of they would not. She said she had to follow company policy. This issue is a manufacturers defect and poor engineering. I should not have to replace my headboard (that is if I can find another company that sells it, because I wont be going back to Rooms To Go to purchase it) just a year after we purchased it. I have spent almost $10,000 at Rooms To Go over the years, but they will not get any more of our business. You should not spend your hard earned money at this business. They do not care about their customers.

My wife bought sofa love seat & recliner chair at Rooms to Go on 05/24/14. It was delivered on 05/29/14. We pay for furniture & delivered 2,162.97 not include tax. I called and sent email to complain. After only 4-5 months notice where my wife sits it sinks 5-6 inches. With the bill of sales they gave us welcome room to go a blue brochure where it says "we guarantee our furniture for a full one year against manufacture defects or we will repair or replace at our option."

I would warn anyone that is considering purchasing a leather sofa from Rooms to Go. I have only had mine eight months and am already notice that the corners are peeling. I didn't think that was even possible if the sofa is real leather. I am starting to wonder. I have sent e-mail to the company and have received no response. This is on top of the issues I had with the leather cleaning "package" they sold me at the time I ordered the sofa. I took delivery of the sofa in March and didn't receive the leather package until July and that was only after I complained to both RTG and my credit card company.

I contacted Rooms to Go to make payment arrangements this morning. The operator in there wanted to do is collect money no matter what. I had notice a decrease on my line of credit, and she didn't know the reason. Next I asked for a phone number where they can clarify this for me and she did not want to disclose it. You can't use your card if you were late on ONE payment. Synchrony Bank (RTG's Bank) do whatever they want. They check your credit for possible increase of your line of credit, but instead they decrease it.

My family and I purchased 5 mattress from Rooms To Go. My parents mattress has been changed 3 times. My mattress has been changed 4 times and I am ready to call to get a replacement for a 5th time. We have try to upgrade the mattresses to have better results and it has gotten worse. Our mattresses have cost over $700. I don't recommend this company to anyone. Bad customer service, bad quality.

Rooms To Go has the worst customer service. After reading on multiple websites with thousands of unhappy customers, I realized that they just don't care. They will make money from the people they haven't ripped off yet and don't care at all about customer retention or bad reviews.

I purchased a sofa and chair set in the clearance section. It took over two hours to bring it to the back door for pick up. They finally brought the sofa and then another hour passed and the chair finally came out the back door. It was placed upside down behind the sofa and we couldn't see that over half of the back of the chair is ripped and torn off when we removed it from our truck. We were sick. I paid over 1500 for a torn up chair and scuffed up sofa. I was aware of the small scuff marks on side of sofa but I believe they dropped the chair and broke it and that's why they took three hours to bring it out and then kept it way back from our truck until loaded. I'm taking it off my credit card until a representative comes to my home. This sofa and love seat is white leather or looks like leather and is not worth 200 dollars. What can I do? I hired two people to deliver it and I was there the whole time and present while loading and unloading at store and home.

I placed an order in 2009. I had so many problems with the order it was crazy. I spent over $4500 on a bed, dresser, and 2 night stands. The bed was delivered broken. I called customer service and they refused to let me refuse delivery, said I had to keep the broken bed until the new pieces came in. The bed was dropped off and left in a room on the floor broken. After 2 months of calling, I finally put the broken bed together as I got tired of sleeping on the floor. The same day I place another order for a dining room table. It also arrived broken and was finally picked up. After I went into the store for 3 months telling them to come get it and refund my money! I called about the bed being broken once a month. They claimed appointments were scheduled and no one came.

We anxiously awaited delivery of our new bedroom set, only to find that the chest was delivered damaged. We let the delivery persons know, only to be directed to customer service. Upon calling, a redelivery date was scheduled. We took another day off work, only to find that the redelivery was in worse condition than the original. The entire structure wobbly with the front trim falling off, we immediately called customer service again, only to be told there was a NO return policy, even on damaged goods. We also were told that there is no compensation, regardless of needing to take yet ANOTHER full day off work for delivery. Bad choice, should have read the reviews before we purchased from Rooms to Go.

We bought a very expensive couch from rooms to go... We ended up having to get it repaired just a few months after getting it because the arm of the couch broke. The guy that came out tried to say it wasn't a manufacturer's defect but it had a knot in the piece of wood of the arm right where it broke. Then in two months after the three year warranty was up all the "leather" starts peeling off and the springs start shifting. The places it is peeling isn't even the places we sit the most often. The couch we had before this one was almost ten years old and we still sold it. The only reason we didn't keep it was because we wanted a bigger one.

Bought over 5000 worth of furniture from rooms to go in Houston and purchased the warranty. Love seat started to peel after a little over 1 year. Called company and was very rudely told that the warranty doesn't cover that. Now, couch and chair I bought are both peeling badly after just 3 years of very little use for chair and couch. Had to trash love seat and buy another one from a better company, Star Furniture.

My wife went into a store to purchase some furniture. She acquired a Bed, and a Sofa sectional, but no delivery was scheduled at this point. After reviewing the products with me, we found the items to be more expensive for like items in another competitor. With that said we returned to Rooms to Go and asked if we could cancel our order, and get a refund. Of course we could cancel the order, but there would be NO REFUND. We could have store credit though. Not wanting anything at this time from Rooms to Go, and after going round and round with customer service trying to get our money back, we eventually let the credit sit.

I purchased a sleeper sofa from RTG October 2014. When I purchased it, my sales person said "If something is wrong with it, do not send it back as it could take a while to get you a return, so at least you have something while you wait." That should have been the indication of things to come. The sofa was delivered and it arrived uncovered and not in a box. I ordered the upgraded mattress as it was "only $100 more" but what I got was the normal mattress and when I looked at my receipt, she never added the upgrade. So we open the sofa up and notice that one arm of the sofa was a little wobbly but I figured I would let my sales rep know when I went back in to order the rest of my furniture.

On November 19,2014, I purchase some furniture at the Room to Go furniture store at the University F 8620 JW Clay Blvd Charlotte, North Carolina 28262 for the total of 3,968.10. The sales person was **. The furniture was delivery on Wednesday 19, 2014. When I open the boxes I noted that the furniture was not the one that I selected with my wife. I did call ** and explained to her that they delivery the wrong furniture and she respond to me that the furniture delivery was the one that my wife and I pick up, and I did mentioned to her that was not the furniture and they need to take it back to the store because we don't wanted something that we did not selected.

I bought a Sofa and Chair (Cindy Crawford) about 5 months ago. They sag, really poor quality foam. I call customer service. After two weeks they send their "technician" just to try to put more rags inside the sofa. While the problem is the cheap foam, he say can't do nothing about. After two days lady call me from some place in Florida Just to tell me There is nothing they can't do because is a problem from the manufacturer. As a customer you expect to get your problem solve. Since I don't bought that furniture from who knows manufacture, I BOUGHT IT FROM ROOMS TO GO, I don't care about the manufacturer since the payment was made to RTG. In my case I just got Scam for one of the biggest furniture retailer. So whoever is reading this please I hope is not too late, Please stay Away from Rooms to Go. Furniture in the showroom has nothing to do with the product deliver to your home.

I purchased a sofa sleeper and a love seat at Rooms To Go store located in Fort Worth, Texas. The set does not have more than 7 months and the sleeper is sitting on the floor. The cushions look smashed and wrinkle due to the poor quality of the filling. I submitted a complaint to Customer Service and someone took pictures of the furniture. The final word from Rooms to Go is that the furniture has a normal wear out and that it is OK for the bed in the sleeper to sit on the floor. I practically live alone and I have never used the sleeper.

Bought a dining room set with additional chairs. The chairs were deceiving to the average shopper, appearing big and sturdy. Well it didn't take long to figure out they were poor quality. The appearance of the whole set could fool anyone. Each chair leg is screwed in to the corner of the leg and constantly are becoming loose. You have to pick the chair up, turn upside down, remove the material that is velcroed on, and screw back in the screw which seems to be stripped in a bit over a year. Upon calling the store, you are told right away the warranty is up after a year... Mine had been 14 months so you're on your own. I can't let people sit on these chairs or there is a good chance they will just fall apart with no notice. Never again will I purchase from this store.

We bought a sectional sofa on December 2012, not even two years and out warranty, my sectional look uneven, the joint connector came out, the fabric is ripped because the springs also came out place. I Called the store, I send pictures, they answered calling me back but they said my sectional is out warranty. It was not leather, I know is fabric, but the fabric that is ripped is from the spring. In other words...We lost our money. When you buy in Rooms to Go, is only good for the year of the warranty. After that you need to buy again and again....Do not buy here!!!

The worst furniture experience I have ever had. It has now been 2 months since the purchase of my dining room table and chairs, and I am still waiting for the delivery of undamaged furniture. I am scheduled for the FIFTH delivery in 3 more weeks. I have now taken off 4 times and each time I was delivered damaged furniture. I called the San Antonio i-10 store and the manager ** and her employees ** and ** have been nothing but rude, inconsiderate and unhelpful. "Sorry there is nothing we can do" is all I have heard, and don't ask them to call you back, because they will not. You will have to continually call....and for no reason because they will not help you. I asked them if they believed in customer service and providing quality furniture and I was told "I guess not". So my advise....... Don't ever buy from Rooms To Go. I know I won't! Lesson Learned!!

In January 2014 I purchased my third living room set from Rooms-To-Go, the set came with couches and cocktail table and end table. Well two nights ago I notice the cocktail table leg look crooked so I attempt to try to straighten out the table leg. Instantly, not moved even a inch, the table legs separated and the glass fell on the floor and scattered. Next, the scattered glass that flew through the air cut the top part of my hand. I am so thankful for that my three year was not in the room. I looked on the floor and found, a washer lug that was holding the legs together, it looks like when they set up the table it was not properly screwed. I called extended warranty, they said I was still under manufacture warranty.

Two year ago I bought a leather sofa and a love seat from one of Rooms to go stores in Miami. Many places on the sofa and love seat have been worn out. These are the worst sofa and love seat I never have before. This company uses good-looking material to cheat customer eyes. Very bad experience.

My husband & I purchased a brown accent chair on 10/12/14 from the store in north Ft. Worth, Texas (store # 2107). Because we own a business five hours away and didn't know our schedule, we opted to pick it up from the Arlington, TX warehouse about two weeks later. Round trip from our home in Rhome to the Arlington warehouse: 2.5 hours.

We bought this couch on 9/2011. It is now 11/2014. The so called leather which I have treated regularly with conditioners has now separated from the backing. So disappointed!!!

We bought a recliner sofa from Rooms To Go with the understanding by the amount of money we paid and the verbosity of the sales person that this was the ultimate in sofa recliners, the best leather in the known universe and the satisfaction that we would be getting by buying such a great product, plus the special leather treatment. You'd get the false impression that this sofa would last forever which in our way of thinking would be at least 20 years or so. After two years the leather started showing tiny spots of peeling. We did not complain, our mistake. Two years later we got in touch with the company. Their excuse was "You are out of the warranty" but will give us $212.00 as a credit to buy new furniture at their store, aren't they gracious?

Rooms to Go delivered damaged furniture. To receive a replacement, I need to take a day off work, to receive it. I can't afford that. I asked them to offer me something, some discount, a coupon... something. Doug (too scared to give his last name LOL!) in Customer Service said, "Since you're unwilling to receive the replacement, all we can do is take back everything." This would likewise CAUSE ME TO MISS ANOTHER DAY OF WORK! I went to Rooms to Go in GOOD FAITH: I paid them in advance, TRUSTING THEM TO DELIVER as they promised. They delivered damaged furniture, and the only recourse I have is TO LOSE ANOTHER DAY OF WORK! Rooms to Go, the Law of Karma will find you.

Before purchasing anything from Rooms To Go you should hear my story and be aware of their company policies and difficult customer service. I wish someone had warned me! I purchased a trundle on 8/29/14 to go with a previous purchased Mission bunk bed that was being handed down to my youngest son. The purchase was made via the website since I knew what I wanted and didn't need to go to the store. In addition, I also purchased a desk and bedside table for one of my other boys. The trundle and other items were delivered on 9/12 /14. The delivery men put the furniture together and put the trundle under the bunk bed in my sons' room. To the noncritical eye, it all looked ok when they left my house.

The problem I am having is the metal that goes up and down is broke were it comes on to the chair. I have a lot of problems with this chair. It leans to the left and has for a long time. They sent a tech out and he said they need to give you another one. That this one is falling apart he had to put all the bolts in because they had fall.. Right after that the love seat leather cracked. I call and told them about it and they said they would sent another tech out to fix it.. So I ask would he be bring the new recliner. No, she said the that comes out can look... He did and he also had to put the bolts back in. He said he so no reason to replace. I'm like really? So here were are now with the recliner with broken metal you can't even use it.. I have had 2 back surgery and is fixing to have a total knee replacement and need my recliner.. I paid close to 3,000.00 for my 2 pieces living room suit. It is a shame that Rooms to Go can sell such junk as this... I need my recliner for health issues... Sad sad. I only had it about one and a half year. Customer service said warranty was up and they will do nothing...

Purchased living room set from Rooms to Go. Had protective treatment done. I know it's past the warranty period but already had to pay a cost to replace rocker/recliner because the leather was falling apart. Now both the recliner sofa and love seat are doing the same thing. Called the store and customer service many times. Also sent in photos of both the recliner and now the couches. We're told since they're out of warranty there is nothing they would do. They made an offer to give us some kind or credit toward new furniture but as we are retired seniors we cannot afford to be buying new stuff again. Don't know what to do. Someone please help!!

We bought this sofa from Rooms to Go about 3 years ago for approximately about 3000$. The problem started 3 to 4 months ago where the top brown layer is peeling off from the sofa. I see lot of cracks on all the sofa pieces that I purchased. I never thought that Rooms To Go deals with manufacturers that create inferior products. I have been in South Florida for about 25 years. I bought furniture from different show rooms. This is the first bad experience I had with a Rooms To Go company.

Stay away from this store. I bought several thousand dollars worth of furniture here. Everything we bought was defective. Spoke to Manager Jackie who is extremely rude and inflexible. First was told they would replace furniture then she went back on our agreement. Had to get BBB.org involved and still was never completely resolved. Staff never calls back when they say they will and do NOT stand behind their products. Ended up buying some of the furniture at City Furniture. Everything was delivered next day and in perfect condition. Stay away from this place!

Refused to purchase leather protection, looked at receipt - when returned home guess what? $118.00 leather protection added to bill was to needed to purchase mattress pad for warranty on mattress. Refused 3 times, finally said yes to get out of showroom. Got the pad - was a joke, $69.00 rip off.

In a show room I was shown the most durable fabric, of course it was the most expensive living room set on the floor. Also, they sold me a protection treatment that supposed to protect from the food spots. We didn't have food on a couch, so it wasn't an issue. After 6 month the fabric started to roll on a couch and love seat cushions. In a year, the couch looked like it's 10 years old. After multiple complaints to the customer service I was offered to purchase the "fabric shaver", so I can shave the little puffballs that accommodated on the surface of the fabric. I paid a lot of money for living room, 2 years later it's a garbage. Promising quality of the furniture and customer service is deceiving.

07-12-2014 - Purchased twin/full bunk bed for my daughter at the Barrett Blvd. store in Kennesaw.

I purchased a set for my son's room and not even a year after purchasing the knobs on the dresser are falling off. You try to screw them back on and they won't stay on. I also purchased a king sized bedroom set for my master and we've had the bed for almost 2 years and the support beam that goes across the frame at the head of the bed is breaking. There are legs that support that beam that are bent and no longer supporting the head of the bed. I called customer service and although I purchased the extended warranty it is not covered so I have to purchase those beams and fix it myself. They send you a letter in the mail or an email that you fill out and send back into them with a check. Once they clear the check they will mail you the parts that will take 7-10 business days before you receive them. I think their products are poorly made and would not recommend purchasing anything from them.

I had furniture delivered on 10/18/14. I noticed many screws and washer on the floor. I asked the nice delivery guy “Why are these out on the floor and do they go to the furniture?” He replied no. The love seat rocks and a big nail is behind it on the floor. I called customer service immediately. I was told a tech would be out Thursday. Thursday came no tech, no phone call. I called customer service again only to be told my appointment is 10/30/14. This is unacceptable. We cannot enjoy our new furniture in fear of it falling apart. I paid over $3,000 for the set and I am very disappointed in their response time. I have other rooms to furnish and will not consider Rooms To Go to finish them.

I purchase a couch and matching chair 3 months ago. I've noticed little by little that the one couch cushion is sinking in the middle, and believe it or not, this is the cushion on the end where I rarely sit. The set cost me $1700, so I thought it would be a good quality couch. I cannot believe this is already happening. The end where I sit ALL THE TIME is still nice and firm. It doesn't make sense to me, but I see from reading all these reviews, this is not going to be a good outcome. I was warned by many that the furniture was not good from Rooms to Go, but I had searched everywhere and only found the one I liked (in appearance) at Rooms to Go. What a mistake. My advice to anyone would be to buy elsewhere. If your furniture flattens like this after 3 months, just imagine how I'm going to feel in a year. So disappointing!

They were suppose to deliver a mattress and box spring and gave me a window of 7am to 2pm. Well no one ever showed up and not even a call from them to explain what happened. I finally called them and asked what happened and they said it was on a different truck for a later delivery. I am now sitting here still waiting at 10pm with no call from anyone. I got rid of my old mattress to someone that really needed it. I will be sleeping on the couch tonight. I wasted a whole day waiting for these inconsiderate people and now will cancel my order first thing in the morning.

We bought a $2000 living room set 3 years ago and it is peeling apart. It looks awful and we have to replace it. Beware of bonded leather.

I bought a piece of furniture 2 months ago from rooms to go and paid in full. It finally came back in stock and delivery was for today Oct. 18th 2014 between 9 am and 1 pm. Delivery man calls at 7:50 am, wakes me up and says he will be here in 30 minutes. He arrives before 8:30 am on a Saturday morning! They put the hutch together out in the street than bring it in, sits it down and shoves a pen in my face and says sign here. I am half asleep! The 2 men are gone in less than 5 minutes.

My Wife and I purchased a sofa and loveseat from Rooms To Go July 2014 and in 3 months time the furniture has started fading and cracking. I called customer service to let them know of the issue and they sent a Tech out to document the damage. The Tech I talked for a few minutes and he told me how cheap the furniture is made and all the dyes the company uses in making the furniture. 3 weeks had gone by and no one contacted me. I had to call customer service for them to tell me that the fading and cracking was determined to be normal wear and tear. In 3 months time?! This is ridiculous! I advise anyone looking to purchase furniture, look past Rooms To Go, they will take your hard earned money and leave you on the losing end.

I have been a General Manager in the Retail/Entertainment/Sports venue for over 22 years. For each of those 22 years, I've managed associates in strength of 20 to 60. In each unit/multi-unit position, I've given my staff the same speech on customer service: "It doesn't matter if you have the best product, the most attractive facility, if you do not give the best of your service abilities, you will lose your customers. Every market, from the busiest metropolitan to the slowest rural, has a finite amount of people. Upset enough of them and you are out of business."

I ordered furniture that would not fit through a door frame, so I had to "refuse" the delivery. When I called customer service to inquire about a refund, I was bounced around to 6 people. And the online customer service message indicated they were closed, yet the office hours on the recording indicating they were open.

On September 3rd, 2014, I purchased a dining room table, 4 chairs, a curio and 2 counter stools at the Hoover, AL Rooms To Go store. When it was delivered 2 days later, the table top was cracked, as well as the table top had the tip of a nail sticking out, table base was scratched, the curio had paint on the glass and a spot on one of the doors. 1 of the dining room chairs and 1 of the counter stools also had scratches on them. A replacement delivery was scheduled for the following week. A few days later I received my first bill, which was approximately $25 a month more than was quoted the day I purchased. I called the store to speak to my sales rep, she was not in and I spoke to the Assistant Mgr Michael. He took my information, told me he would check to see what the issue was and call me back the following day. I never heard back from him.

I bought a $1500 king size mattress set guaranteed for 10 years per the sales associate. Three weeks later I have a customer service rep examine my mattress which has a large lump (like an air bubble) near the middle of the bed. The tech takes pictures of it and agrees with me it is defective. Now Rooms to Go says the tech reported nothing wrong with the mattress. Rooms to Go said I need to complain again in 30 days because there is nothing wrong with the mattress. It feels like I am trying to sleep on the side of a hill. The customer service lady Lisa said they could not contact the rep who came to my house. So either he lied to me when he said he could see the mattress is defective or else he lied to the company when he wrote his report. Either way they refuse to do anything for 30 more days. If he comes back in 30 days I plan to tape record our conversation so I can use it when I sue this company in court.

We purchased sectional sofa Jan 25 2014. Approx. six months after, I noticed sofa ripped and defective workmanship. Contacted Rooms To Go service dept. Approx. 3 weeks later a service rep came out to inspect sectional and recommended a replacement. 10 days later we received replacement. The replacement was not a new sectional as we had purchased. It is a used sectional. I called Rooms To Go service and had to set up another service rep to look at the replacement which is used. Have to wait until Oct. 30 for service rep to come out and inspect what they delivered. At this point I will call credit company and dispute charge for sectional. We will not do business with Rooms To Go ever again and do not recommend to others. Delivery was unprofessional.

Window of delivery not honored. Notified 30 min prior to end of time frame. Deliver at 9:00 pm or wait for another week and half. No one to take responsibility from customer service or store.

We spent over $3,000 and have had experienced serious problems. The problems began with the delivery - they did not show up at the agreed time (I took time off from work and they didn't show and no phone call). They rescheduled (by my call) and again missed the delivery time!! This was only the beginning! We have bought other furniture from stores offering a lifetime warranty (sounds like "sanes"). After just one year, one of the pieces we bought from RTG started tearing - even though we applied the conditioner as instructed and paid for the "Extended" warranty. We were informed several times that the order was after one year, out of warranty and THERE IS NOTHING THEY COULD DO. Finally, after being on-hold for over one hour, they agreed to give me a partial credit to replace the furniture, pay the difference AND pay for delivery, again. I will NEVER do business with Rooms to Go and will tell everyone NOT to go there EVER again. They are a rip off and have inferior products and customer service!

The 4 cushions for 2 identical sofas have seriously flattened after just a few months. After 8 months we took a cushion to the store, and asked to see a manager. Employee was very rude, said that was the look was normal for this sofa and said we had to deal with customer service. After 7 days a rep came out, took pics and said we should hear from customer service within that week. 10 business later I called them and they said the rep did indicate that the cushions were "sagging" but that was "normal wear & tear". AND they had sent them out that day, hmmm. In other words, foam flattening in a cushion is my fault (I'm too heavy?). So I asked if this happened again would the new ones be replaced, answer - we only sent new ones as a courtesy. Yes, I am angry.

For the record this is the first time ever I've put in a review for service anywhere ever as I really felt the need to. So we purchased a bedroom set online for my aunt who was visiting. I called the store and asked if she didn't like it when she came we could return it. They said yes if it is not used. Two weeks later she got here. She immediately said it was too high for her aging knees and pregnancy. She wanted a lower unit. I called and was transferred to Michael **, a sorry excuse for a supervisor at internet sales. This guy must have fallen from a lunar rock with his complete lack of empathy to listen to the situation at hand regardless of what the Stafford, tx location told me.

We are a military family and not having many options to purchase furniture, we decided to drive 2 hours and shop at Rooms to Go!! We planned to pick up our furniture but we're told if we wanted the warranty we had to let them deliver it. So we paid the $495 delivery charge just to get this awesome warranty. Well, We were lied to about the Warranty we purchased. The Associate whose name is Candy told us the warranty would cover anything including rips, tears and scratches. But not including pet stains human fluids etc. Well, the delivery men nicked the bottom of one of recliners when they delivered it. Being military and very busy I simply forgot to call it in. Once life calmed down a bit I called them wanting to use the warranty we purchased.

I should have known from my first encounter with Rooms to Go that their customer service is horrible. We wait over a half hour for help AFTER we picked out the furniture we wanted to purchase. After finally hunting sales workers down they were quick to take our money and ADD $130.00 to the bill for fabric perfection after I specifically said I didn't want it. Weeks later and several phone calls later I was able to get my credit card credited. The couch and love seat were delivered in January. In March we moved.

Bought a recliner for my mother on Sunday, Sept 21. It was delivered first thing Monday morning. I had everything ready for delivery to be brought in and set up and placed in the spot in living room. They did not have to move anything except the recliner that was delivery. When Chris, delivery driver pulled into driveway, I opened the gate that has beware of dogs sign posted on it. Delivery men could see 3 dogs barking at them through the front window. Upon Chris, delivery driver exited the house he did close front door. HOWEVER HE DID NOT CLOSE THE FRONT GATE AS HE LEFT! When the customer service called, I told her that everything was great but Driver LEFT THE GATE OPEN allowing my 80 lb boxer to get out so I had to chase him 1/4 mile down the busy morning traffic. Thank God he ran down the road and NOT ACROSS the road.

When new furniture was delivered, they ripped the couch they moved and tore up the door molding. The cocktail was broken, Had to wait 10 days for replacement... The replacement was also defective and now waiting 7 days for replacement.. The delivery people are rude and ignorant and had only to swap hardware from the table picked up but refused to do so... Buyer beware... They are very nice when you are buying but after that they do not care about you. The customer service is only open until 6 pm!?!?!?!?!?!? ! It was 7 pm when this happened so there was no one to even talk to... We will stick with American Signature.

I bought mattress and two sofas from Baton Rouge Rooms to Go. They told me that in order to have a guarantee I have to buy a mattress cover for the mattress. I bought two but after using one, I saw that it is not comfortable. I wanted to give the unopened one back, told him that I do not want a guarantee and wanted a refund but salesperson told me that they do not have a refund policy. Before selling the items they were saying my satisfaction is guaranteed but they didn't take the mattress cover which I never opened and used once. My decision after this: I will never pass in front of a Rooms to Go store let alone buy something.

When we finally decided on a sofa, the original sales person no longer worked there. We ended up with a new salesperson. Thus, the manager (Wayne) had to assist her so I got the meet him. Skeptic that I may have been, I actually believed him to be sincere and liked him. I was told any issues whatsoever to contact him. Well, I was given a 4 hour delivery window. They called saying they would be there in 30 minutes. They arrived 26 minutes after they called and they were at the very beginning of that 4 hour delivery window. This large sectional was completely wrapped in blankets secured with plastic wrap. Furniture brought in, unwrapped, plastic wrap cleaned up, put in place and they were gone very quickly. Furniture has zero flaws. Rooms To Go does not negotiate on price but they also do not mark the price up 200% then put it on sale 50% off as the other stores I went to. My complaint, no one ever tells the good experience, only the bad. My experience has met all expectations.

I bought a table and 4 stools as advertised for $499.00. I was asked if I wanted to charge it or pay cash? I was going to charge it to a Rooms to go credit plan with 0% interest until 2018, only to find out you must spend $1999.00 or more and have a credit score of 700 or more to do so. Then another option was presented by a man named Tony (Naples store) to buy the furniture on another plan called Acceptance Now. This plan was so involved and sounded so good. Only it wasn't that at all and it was never explained fully to me. It had hidden costs that are not disclosed in the mountain of red tape and paperwork. In short it cost me $1024.54 to buy my way out of this mess after only 30-40 days into it. Plus the cost of the table and stools after the sales price of $499.00 was taxed, $75 delivery, $40 treatment to the seats increased the price to an outrageous price.

The saleslady was excellent. My furniture was delivered 3 and 1/2 weeks ago. It already looks like it needs to be replaced. I am so upset, it is only my husband and me and we are in our late 60s. So no children or pets. The set cost $2,273.69 so it was not cheap. We already called Customer Service. They are going to send a rep to our house on 9/23/14 to see the furniture. After only having this furniture for 3 1/2 weeks I do not want this furniture. I do not know what is going to happen regards this problem but my last living room furniture lasted 13 years. I do not want my friends or anybody to come to my house to see my furniture.

On 5/31/2014 we purchased living room set "Boulevard", sleeper sofa, love seat, round cocktail table, two end tables and two lamps. As well as queen sleeper "Azure". With an insurance on the "Boulevard" set. It was delivered June 6, 2014. Total price of this purchase was $ 2,947.79.

I purchased a kitchen set (Table, bench, two chairs) and a bedroom set (Bed, dresser, mirror, two night stands). Upon delivery, two gentlemen conferred towards the end of the delivering and came to me indicating that the bed could not be put together because the 9 braces which should be attached to the bed slats to hold the mattress in place, had not been in the package with the rest of the parts.

Went to R2G on Sunday August 31, 2014 and purchased a couch. Paid with a debit card, so basically cash. Got my scheduled date for delivery on 9-09-2014 between 1 and 5. Got a call at 4:45 PM that delivery could not be made as the driver got sick leaving the warehouse in the AM. I live in West Texas and the warehouse is in Arlington, TX. That's 6 hours away. I told the dispatch person that called (they wanted to deliver next day) that I could not take another day off to wait for delivery but the receipt states they do ALL DAY DELIVERY until 10:00 PM so I asked that they deliver after six PM. I get a call on the 10th at 1:00 pm stating they were there to deliver a couch and I told them they were not supposed to be there until 6.

I purchased a Loveseat & Cocktail table from Rooms to Go. When I received them, my sofa has 3 broken legs and the cocktail table has scratches all over it. I called customer service, but they were very rude and not helpful. Delivery people who work for Rooms To Go as 3rd party were not professional and min experience for delivering furniture. I won't buy anything from Rooms to Go anymore and do not recommend this company to anyone.

I spent 3300 on leather total room package - 3 1/2 year later peeling like plastic. Offered 450 store credit plus I pay delivery. I have over 9 thousand worth Rooms to Go furniture, redid house after fire.

Purchased new mattress and bed set from Rooms to Go in Covington LA on 8/30 to take advantage of the Labor Day Sale. We live 45 minutes from the distribution center/outlet in Pearl River so we elected to pick up the items ourselves to save on the delivery cost. When we pulled up to the distribution center, there were quite a few people standing around as it was not apparent where we were supposed to go. We were told to go to the security desk and show the employee our receipt and they would pull our items for loading. Walked up to the security desk and he tells us we need to go back into the store and show our receipt?! Told him we just came from there and he just blew us off and went on to next customer.

I went to the Rooms to Go located at Lakeline Mall in Cedar Park, Tx. I was interested in purchasing the Wellington Avenue furniture package. I was helped in the store by **. He did a great job of answering my questions in the store and I was happy with his service. I wanted to look at a couple of more stores before making a final decision and the next day I went to Ashley and Star Furniture, to see if they had a couch that would fit my size requirements in my price range, etc.

Labor day RTG advertised a bed for 199 as I was checking out online. They changed the price to 299 and said my cart was empty..They deleted my order...Bad Business.

I went into your store located in Clearwater, Florida this afternoon. First, I was not greeted at the entrance, which I have become accustomed to. Secondly, there were a number of sales associates sitting on a couch talking with absolutely no regard for the front entrance. I have been a consumer at RTG for about 20 years, and have a charge account with you. Of course, when I saw the advertisement about the sale, I immediately attempted to take advantage of it. I was looking particularly for media seating with a console and recliner. I looked around the store and passed many sales associates, but no one asked to help me. Finally, I proceeded to the area where they were all seated and made eye contact with RON. I said "can you please help me?" He looked at his co-workers, before responding to me, and said he would. He showed me two of the type of seating I was interested in. He had difficulty reading the flyer attached to the seating when I asked about prices and material content. Finally, he said I have to do something but "I'll be right back, just sit here and wait for me, OK?" I said sure. I sat from 3:30 pm until 3:45pm on the seating I was going to purchase. He never returned.

I went into Rooms To Go with CASH to buy a leather sofa, loveseat, chair, and ottoman plus 3 bar stools which totaled over 4K. I had several 10% discount coupons from competitors as well as the Rooms to Go coupons. However, the leather set I wanted to buy WITH CASH was not on the a part of their selected inventory sale. They let me walk out of the store without offering me ANY type of discount !!! I thought they were in the business of clearing inventory and selling furniture???? I guess I was WRONG!!!

I bought a memory foam mattress from Rooms to go a year back and I replaced it two times already. It does not last for more than 2 months. They don't give my money back. Now I have a third mattress which again having issues. The back hurts a lot. I am not sure what to do now. I really want my money back or they should offer me a better mattress.

Purchased leather/fabric sofa and leather console recliner. Paid extra $65.00 for fabric protection as demonstrated in the store. When furniture was delivered, I tested fabric as demonstrated in store, fabric did not bead water. Called customer service and demanded refund for fabric protection. Was given runaround and offered for technician to apply protection in my home. I want refund regardless of tech reapplication to compensate for inconvenience of having to wait for tech and for not delivering what I paid for. Customer service was not helpful at all. I told them to come get the furniture and refund all my money. They said they would still charge $104 for delivery costs. I said this was unacceptable I would contact my attorney. Still dealing with this issue. DO NOT BUY FROM ROOMS TO GO, TOTAL THIEVES!!!!!

I was nervous about purchasing the white leather furniture, but the salesman assured me that it was made of good quality leather. So we proceeded at a cost of approx. $3200. We added the "leather protection" for all four pieces, so $150 more plus delivery. The furniture arrived initially without the $150 "leather protectant", so an employee arrived after a call to the store. He proceeded to apply the cleaner/protectant by hand from a $3.00 bottle of leather cleaner. I was expecting a commercial application of industrial-strength protectant at the factory. What a joke. Well, I diligently rubbed the cleaning solution on the leather periodically to keep it supple, but just after the extended warranty period (yes, we purchased this also) of 3 years, the leather started cracking, peeling and general deterioration. Big depressions also formed from sitting.

The salesman we purchased our "leather" sectional from represented it as being leather and durable. We made the purchase toward the end of 2010. I used the leather conditioner provided by the salesman - which only further made me feel confident that this was a leather piece of furniture. A few months ago, we began to notice some cracking in the sofa - mainly where we sit most often. Both headrests in the piece with the center console; and a large spot on the section with manual pull outs for feet (recliners). I have a 15-yr-old leather recliner that's still in excellent condition. I'm very disappointed in my experience with Rooms to Go and will likely not make another purchase from them. I emailed a complaint to them and included photos. I'm hoping I'll receive a reply and we can come to some kind of an agreement - I would be happy with store credit but would never purchase anything they represent as leather again.

I bought a 7 piece sectional sofa in January 2014. The two ends are motorized recliners, when all the others are manual recline. We paid over $3,000.00 for it and still making payments. Lightning struck the motors and the chairs don't recline any longer. I called Rooms to Go and they sent a technician out to take pictures. They made a decision they don't pay for lightning strikes. I asked the customer service person could they send a technician out and we will pay for the repair. She was very rude and said NO. I would have to find someone to repair it. I will never purchase anything else from them.

Fortunately, I did not buy anything from Rooms To Go! But that is because of their deceitful, unreliable behavior while I still had my checkbook in my pocket! My husband went in to actually see a sofa that we found on their website. We looked at it and had pretty much decided that it was what we wanted. I am very careful about every dime I spend on large ticket items like furniture, so I asked for a total on the cost, including tax and any other costs. The sales woman gave me a price that was $200 over the base price of the sofa. I immediately asked what the additional money was and she replied, "Tax and delivery." I repeated, "Tax and delivery?" "Yes," she answered and gave me a total amount again.

I bought a sofa from rooms to go. Rooms to Go told me this sofa would last over 7 years but the Sofa starts to change color and when I told rooms to go about it, they didn't take any responsibility for it, and they offer to buy it back for 10% of the price I paid for and I must buy another one from them in order to get this 10%. So, they didn't stand beside their product and they gave me very hard time. Try to take my sofa back for almost free to fix it and resell it and make double profit for themselves. Try to sell me a new one from the same bad brand. I really lost my trust in any product they have and their employees attitude where they don't cooperate to solve their products problems. Unfortunate, a lot of my friends and neighbors when they asked me and I tell them, a lot of them, they have a bad taste or another from bad experiences they had with Rooms to Go .

I bought a dining room set, living room and wall unit set. One of the chair legs broke off as all of the bolts holding the legs on continued to loosen. I called customer service who sent a "technician" out who looked at the leg and chair and said they would ship a leg to me and to call customer service when it arrives to set up another service call for the technician to come out and put the leg on.

We ordered an upholstered recliner from the showroom in Cedar Park, TX. What arrived was a chair that was wobbly from the start. Every time you sit in it you feel as if the frame needs tightening and we've only had it for two months, if that. A "technician" was sent to clean the sectional two-piece sofa that was also purchased from them and delivered a month later. (From the same order. The sectional was filthy, by the way. Wrapped in plastic but somehow still covered in black, sooty handprints.) The technician was shown the recliner and then told us that he had no solution for us to tighten the chair. He said that we probably shouldn't use it for an everyday chair and that in no way should we use it as a recliner because Rooms To Go furniture just isn't put together that well.

I bought a sectional here, and they were very insistent on the Scotchguard and leather conditioner addition. At first the salesperson told me it was mandatory, but finally relented and had to get a manager to take it off. The manager, Ron, said he was going to write a "nastygram" on my receipt if I didn't get the Scotchguard. I got a lecture. I ended up not getting the Scotchguard, at this point purely out of spite. It was a very negative experience and I left the store feeling upset. I would rather sit on the floor than shop there ever again.

The headboard on my bed was badly damaged when I received it. Two times they came to replace it: the first time the replacement had a bigger hole than the original. The second time, it was a used headboard that shown obvious signs of repair and it was the wrong color. I also bought a living room set and one arm of the couch seems to be covered fabric over newspaper. Any pressure, like leaning on it, it sinks in and makes a loud squeaking noise and what appears to be the sound of air sucked in and whooshed out. I had two technician visit in addition to the two headboard replacement visits. Each time I have to block four hours of my time (I do work) and one time the truck broke down and my 1-5 pm visit arrived at 9 pm. Not only is the quality of the furniture is poor, there is absolutely no customer service. I will never shop there again and would certainly advise anyone who ask about my experience to share exactly what happened.

Our salesman ordered the wrong dining room set. We waited 2 weeks for the set, being told it was on backorder, to find the wrong set arrived. The right set was due for delivery a week later, got the confirmation recorded call of 9-1 delivery. At 1 pm I was phoned to say would arrive around 3 pm. I was unable to make that time due to taking the morning off work to wait for the 9-1 delivery. The Associate, Heather, at the Fort Myers store was beyond rude. Several calls later I found she cancelled our delivery despite my communication that I was trying to make the arrival time. I ended up cancelling our order and have purchased a new dining room set from Badcock that was delivered correctly and within 2 business days.

Rooms To Go sent me a defective and used sofa, but I couldn't refuse the furniture when it was delivered, because the delivery guys said it was not their job. I took some photos and called to customer center and sent email, but no response the email and they had to dispatch the service technician first. Even if it is the defective items, Rooms To Go does not refund or cancel the order, because it is the company policy and the customers agree when signed the receipt. However, nobody informs me the refund and cancel policy. It is the defective and used Item.

On 7-23-14, I walk into a nightmare. I purchase a sofa and bed, or better said half a bed, cause it's 8-9-14 and my mattress is still on the ground! If that's not bad enough, the day they were suppose to deliver the sofa and bed, the delivery crew insulted me in my own home, not realizing I can speak Spanish, was unable to assemble the bed. They brought the wrong rails and have made 4 delivery attempts and still haven't got it right. Every time they come to make a delivery, they give a time frame of 4 hours. If you do the math, they have taken 16 hours out of my life and have me sleeping on the floor! Worst experience of my life!

My fiance and I purchased a living room group in April 2011 which cost $3,800. I was NEVER offered an extended warranty. About a month ago, the whole bottom of the sofa separated from the wood frame so now when you sit on that end of the sofa it goes down to the floor. I have contacted Rooms to Go customer service as well as Corporate customer service and was told "unfortunately, you only had a one year warranty on the furniture so there was nothing they could do about." We hardly sat on the furniture and just one day, plop.

Returned a sofa as my son is allergic to the fabric. We were told we have to choose another set. Chose a set but is not available until 3 mos later. We agreed. Time for delivery, we have to cancel as we cannot be home at time given 9-1 pm and was told to reschedule. I called to reschedule and was told item was delivered to someone else and mine is on back order for another 2 months. I think 3 months is enough time to wait for a sofa. So unhappy with RTG. Very rude staff!

Bought a dining breakfast set at Rooms To Go in November 2013. Moved from Texas to Florida in July 2014. The material/wood used to make the table, bench and stools seems to not have been cured properly. The wood is now bleeding badly and would have to be thrown out as Rooms To Go has informed me that I moved from the state in which the merchandise was purchased so I have lost my warranty.

I purchased a living room set that included four (4) leather couches and seating arrangement including a center marble top table. I paid a hefty price for the suite. I also purchased a 5-year warranty. Several weeks before the warranty ran its course, I complained about a problem I was having with the recliner. They came out and tried to fix the problem without picking it up and taking it in to be repaired. After several calls to the local Buford store---they did indeed come out and picked up the lounger and put back into the seat a large spring that fell out onto the floor for the second time.

I purchased and financed the Cindy Crawford leather furniture through Rooms to Go. After two years the quality of the furniture appears to be fading away and ripping apart. I called Room to Go customers service and was told to send two pictures, one at a close distance and another a few feet apart which I did. Two days later I called customer service and was told that manufacturer's warranty would not cover the defective furniture after a year. Let this email serve as a learning lesson for all those who purchase at Rooms to Go. The quality of the furniture is extremely poor and the seller will blame the manufacturer. This will be my last time buying from a store that sells poor quality.

I was not contacted with a delivery time frame. I needed to call on my own on day of delivery. An hour after receiving a 4 hour window, Rooms to Go called that the delivery will be late but they could not help me further with more specific information. I called hourly for updates and was given information on what stop the driver was at in relation to my delivery. I spent my entire day on the phone with customer service... A frustrating experience.

We bought a bedroom set 6 months ago. After two months of purchased every time we would sit on it, bed would make a squeaky noise. I called customer service. A technician came and he said the box springs were damaged. They took them and brought new ones in. After two months, squeaky noise continued, and mattress started to sink. We called cs again and the same technician came back. He said he couldn't do anything about it. All the support from the bottom of the bed break and my wood furniture is all scratched. Customer service called us yesterday saying that warranty will not cover. How can't they cover when bedroom set cost us over $3,000 and we've only had it for 6 months. Customer service was rude, helpless, etc. We're now stuck, but this is not staying as is. I'm going to get a lawyer to fix this. I see it so unfair, we're paying for something thinking is good material and we end up getting crap furniture.

My wife and I purchased sectional from this place and the quality when delivered left a lot to be desired. Scratches, residue of fabric protection all over every part. We gave them a chance to deliver another set - it was worse than the first. We asked for the furniture to be picked up and to receive a full refund. That has been almost a month ago. No furniture pick-up, no refund. We have been given the run around about pick dates - they had been scheduled but no truck has shown up. So this is where I am. I want to sit their furniture on the curb, charge them storage and get a full refund. I feel that I would be within my rights to do that, I don't know. However we will encourage everyone we know that if you want a good furniture buying experience look at the consumer reviews concerning RTG. If you should happen to go there you need to run away from there as fast as you can and diligently explore your other furniture store options. If you don't, you will probably be sorry for the first delightful then horrible experience.

An account in our name was fraudulently opened in November 2012. 12 other credits were opened as well. We went through a lot to get them all closed, get police reports and try to rectify our credit. July of 2014, I go to buy a car and Rooms To Go never closed out that bogus account. It was still listed as open on the credit report. I called them and was rudely, very rudely treated by a "Darius" and a "Yolanda" and another man who actually refused to give me his name. They would not transfer me, let me speak with a supervisor, and then hung up on me. If these people represent Rooms To Go Customer Service, I wouldn't buy a toothpick from them. I don't believe I have ever been treated this poorly by a company who claims to want business. I also tried the company headquarters, without success as well. I am sure they think they got a good laugh, but I will tell everyone I know to stay away. There are plenty of furniture stores, and this one does not deserve your business.

We Purchased a "leather" sofa in 2010. It was a floor sample and was the last one but was in excellent condition. It is worn completely through, only four years later. Sent pictures. They did respond, but was told yesterday that is a blend, not leather. Said that the warranty was good for one year. Not so great for a sofa. We have two people here and all the wear is sitting on it. Love seat is wearing through as well. Looks like Pottery Barn... is definitely not. Very poor quality and no real concern on their part to do anything to help. Lesson learned... sometimes you get what you pay for. Never again!

Got a living set. The 1st set they delivered fell apart within a week. The replacement had a cut in it and a stain so they sent out a tech. THE TECH determined it was Because we had pets as we do - a bird that stays in a cage and 2 dogs that are outside due to allergies. Keep in mind that the smallest dog is a Great Dane. Nothing on him could cause a cut that small. Oh and the cut was or is very tiny like (let me think) MAYBE A RAZOR BLADE USED TO CUT PLASTIC (Did I mention it was wrapped in plastic?). Now I do have a turtle (Fred) also but he is definitely not a TMNT.

There were two primary problems with the sofa we bought.

We purchased a sleeper sofa, love seat and recliner June 13, 2013. This is a second home for us so we are not here 24/7. I recently noticed damage to the material. Plus, don't ever buy Blended Leather as it is like sitting on plastic. When the technician came out he reported that my cat made the damage. My cat is declawed. We have only passed the one year warranty by a month, we spend thousands of dollars with Rooms To Go yet they have refused to help resolve this even though we were willing to buy a new leather set and pay the difference. The furniture cannot be repaired, is no longer even made (and now I know why) and none is available. The sleeper is horrible as the center cushion sinks and you cannot sit on it comfortably. Over the years we have bought furniture for our children, our homes, our office, our parents etc. It is sad that they have decided to just blow off a loyal account. We will not shop with them again.

Me and my wife bought a living room suite and bedroom suite from Rooms to Go in Asheville NC on 6-07-14. The items where to be delivered on 7-18-14 between the hours of 3pm and 7pm. Me and my wife both took off work to wait on the delivery. We received a call at 7:30 saying they were an hour out. At 10:30 they still hadn't showed up and called today to reschedule for 8-1-14. The house we are in burnt down. We lost everything. The house was finished the 18 and still no furniture. I called to complain, they basically told me it wasn't their fault and they didn't care. We paid $6000 for the furniture and still haven't received it so never again will I do any kind of business with them and if you're smart, you shouldn't either.

Rooms to Go will never get my business again. It all started last weekend. We went and bought our kids bunk beds that went well but downhill from there. We was told the furniture would be delivered on Friday 7/18/14 between 1 and 5 so I take off work, sit at the house to wait on them. We get a call at 6pm saying they are running behind, it will be around 8 pm. Well at 10 pm we get another call that they are still running behind but on their way. That's when I had a few choice words with the dispatcher because we had waited all day for nothing and the kids were fixing to go to bed but at this point I was so mad I wanted our beds then no matter what time.

RTG showed up to deliver my new bedroom furniture, with the wrong bed. I called customer service and informed them of the error. At first the representative was very helpful - stated she would straighten everything out and a new delivery date was scheduled. She told me to just have them set up the "incorrect bed" for me to use until the correct one arrived. After ending the call one of the delivery men informed me that he couldn't assemble the bed because it was missing the inserts on the footboard (metal plates that siderails attach to). He also stated that it appeared that this bed had previously been delivered and returned.

I purchased an electric reclining love seat from RTG. While moving furniture around, I found that the motor underneath the love seat has dripped oily grease all over my carpet which cannot be removed! Called RTG and they stated, "not our problem". VERY POOR CUSTOMER SERVICE!

The delivery services is the worse, would only delivery at the time and not work around my work schedule. Customer services was nasty, negative and even raised the voice to me and that was the supervisor. Got better treatment at the Goodwill store and would shop there over Rooms to Go. Over all experience, HORRIBLE!!

I was suppose to have furniture delivered today but the truck driver refused to go through a couple water puddles only inches deep as it just rained. Told everyone the rd was overly flooded, so then we meet the driver on our dirt rd. The driver then said he will drop the furniture on the rd so my husband went and got our trailer. The drivers started to unload our furniture while we are right there backed up to his truck standing right at the end of both trucks while the driver stated, "Screw this, let's go." They then moved everything back in the truck, got in and proceeded to leave without telling us a word. I'm very unhappy then. Now everyone in this company I talk to is telling us sucks for you and backing the driver's word as the driver stated we was there with our trailer. They won't do anything to make this better and now they refused to deliver our stuff that we paid for at any time - told us to come get it or go somewhere else.

I paid $2400+ in full for a new living room suit and delivery. Rooms to go was 4 HOURS LATE and didn't put anything together, left a lot of boxes in my living room, and DIDN'T deliver my table tops. Now Rooms To Go wants me to wait 2 1/2 more weeks for my table tops, very unacceptable.

My husband and I recently were in search of a new breakfast table. After many great recommendations from family and friends, we visited your store in Stafford Texas on July 4th and made the purchase the same day. We were very excited because we were told we could pick up the table on Monday July 7th, and we needed it for a family gathering on the 8th. On the 7th I drove to the distribution center in Katy Texas (60 miles) to pick up the table. When I got home I opened my box and the hardware (8 screws) for the table was missing. I called the Stafford store (12455 Southwest Fwy) where I purchased my table to get some help with this problem. I got the runaround from several people and finally I got in touch with ** who said she was the manager on duty.

I open an account with Rooms to Go and they give me a credit card for $1,000, so I got my first hard credit impact, my credit drop 12 points, I call them to check if they could give me more credit to buy a bed set, they told me NO. So I wait 6 more month and check my credit and it was good (729), so I call again and ask for more credit and again they told me NO, so again I have another hard impact in my credit and my score drops another 12 points. I was disappointed because why they can't give me more credit.

Hi, I bought a 3 pieces leather sofa from Rooms to Go and the leather is just peeling away. I noticed my couch set is the same one that other people are complaining about. I just had redone my family room and now I would be absolutely ashamed to have people over to my home.

Just received my chair sofa from Rooms to Go. The material was torn and the back rail broken. The 48 hour return policy is from the time we paid for the chair. Not from the time of delivery. The policy is written VERY faint on the receipt.

Four deliveries and four times damaged desk. This has cost me money to have someone come and wait til a delivery 2 of the four times and have to send it back. Rather disgusting and your policy of credit and no refunds is how we were in the mess of doing a purchase!

A year ago I purchased a Cindy Crawford sofa from Rooms To Go. Within 4 months, the seat cushions were so broken down that I scheduled a service call. The repairman's solution was to cram additional poor quality foam into cushions. Within 2 weeks, I once again felt as though I was sitting on the wooden sofa frame. At that point, I was told there was nothing further they could do to correct the problem. I took the cushions to an upholstery shop and paid $300 to insert an acceptable quality of foam.

I WILL NEVER WALK INTO ANOTHER ROOMS TO GO! They have worst of the worst customer service! I've waited for almost 2 weeks for my furniture to arrive and found out the sales guy typed the wrong order! Since they made the mistake you would think they would deliver the furniture within the next few days. No, that wasn't the case. They said I would have to wait one more week for them to deliver the furniture. I thought it's really ridiculous that they want me to wait for another week. So, I cancel the order and got my money back! Since this was their error, I was able to get a full refund. If it was my mistake or wanted to cancel the order, then I would have to pay them 20% of the entire purchase! That's a total BS!!!!

My name is Ariza & am using my future MIL's acct to write this. I have written this letter to Rooms to Go cust svc almost a month ago w/ poor resolution of problem. They said to contact store manager, KIM of the Rooms to Go in Stafford, TX, where we bought the furniture pieces. KIM will not see us or fix the problem. Here is my letter to customer svc:

Awful Furniture. Go see my post at **. Run don't walk from this company and all the other complaints.

My fiance and I purchased a living room set, bedroom suite, mattress with box springs, and dining room set in February of 2014. We were told that we had to buy a frame for our bed because the delivery date for the actual bed was set for May 24th, and they would credit our card for the $50 once the actual bed frame was delivered. Our delivery date for the rest of the furniture was March 7th and we received the living room set, dining room set, mattress and box springs. My fiance received a call the day before our bedroom suite was to be delivered stating that the headboard did not pass inspection and they rescheduled the date to June 17th. This was a huge inconvenience but we let it go since we did have a frame to sleep on.

I have ordered a living room and Dining room from Rooms to Go. I got the sofa delivered, but it was damaged. I wanted to return it to them but the person assigned to deliver and the customer service agent convince me to keep it and that the damage is minor so the technician will fix it on the spot. I kept it, the technician came and PASTE a small patch on cloth instead of replacing the damaged sheet. The patch that he pasted was cut uneven and pressed inappropriately, so within hours, it was down on the floor again. I asked them to take their sofas back so I was offered the replacement. Now they were scheduled to deliver it today by 12. I took a break from my work and is waiting for them to show up. It is two hours past 12.

We purchased a couch, love seat and chair set from Rooms to Go for approximately $1,300.00 approximately 1 1/2 years ago, which also was supposed to include a 2 year warranty. Our love seat footing has sunken into the interior of the love seat itself. I contacted Rooms to Go customer service and they told me the only thing I have a warranty for is to clean it and refused to assist me further. We then proceeded to repair it ourselves, only to discover that the footing/legs to these couches are not supported.

They did the same thing to us, selling us Customer cheap product. These people should be in court because what they doing is call stealing money. We go there paying 3000 for a living room set and end up with paying high and low durability on product. They tell people on the showroom one thing and they up delivering bad quality. Got my sofa on 2012, they last only 2 years.

Cheap quality and no accountability at the Raleigh Store. I purchased a living room set. I was told it came with Recliner, not so. The delivery folks did not take out the Crate screws and left them in the legs and it left deep scratches in my new wood floors The Couch itself was separating and tilting within a few months. They sent a repair rep and said it was fixed. Not so, it only got worse. So I told them I wanted another set. I was told it was on sale because it was discontinued and they could not get me another one but would give me a store credit for a fraction of what I paid and I went to the store and could not buy another set for the amount they offered me. Also the coffee tables and side tables had scratches on it when delivered. They sent a repair rep to color them in with a marker. Now the middle part of the couch has caved in completely 1 yr later. Never buy from Rooms to Go!!!!

My fiance and I just moved into our new house almost two months ago, at which point we had ordered: a living room set, lamp set, and a bedroom suite. As of today....all we have setup is the living room set. The Bedroom set came about a week after the living room set, but when the delivery guys brought it in...it was discovered that the baseboard and side rails were not on the truck. I was mildly irritated, but since I manage a local restaurant, I understand that sometimes "things happen". I was promised that they would be making a return trip with the missing piece, and install it at that point. This was weeks ago...today I'm told "sorry, there are no technicians in your area, however, we can give you $50 to put it together yourself". (Rails and baseboard arrived via UPS 1 week prior.) When I asked to speak with a supervisor, I was told none was available. As for the lamps? well, the set of 2 came smashed to pieces, so they immediately got sent back. I Paid over $4000 for furniture to be delivered and installed as promised. It is clear that this terribly managed company does not give a crap about their customers....I will make sure my story is told to all who look into purchasing from this joke of a company. STEER CLEAR OF ROOMS TO-GO!

As of Thursday evening, I finally received my furniture. While I am glad it is here, was not at all satisfied that I had to continually call corporate or the store to find out where the delivery people were. Each party points the finger about the resolution. On top of all else, the furniture is two toned in my apartment. One color in daylight and another color under lamp lights. Not much the store can do about this, but I will be very wary about any furniture purchase in a store where only very bright sunlight is the main source of lighting. Honestly, feel worse for the customers after me as it took them over 8 hours to get me furniture and I'm sure there were customers who had to reschedule after waiting all day for the delivery.

I ordered a dining room set from the internet on the Rooms to Go website. I was delivered. The base on the table did not fit. So the delivery guys said we have to get another base. They left everything just where ever they dropped it in my house and off they went. They did not come back with a base, they did not call back nothing. I still have a table and parts all over my house. We called them. But sir we showed everything was ok. WHAT! We don't have a piece to that table. So I guess I am stuck with a mess all over my house, no table and no new piece to fix it. They come out next week to fix the table????

I purchased a bedroom set and the mattress sunk in quickly. I called someone out to come and look at and they told me it wasn't under warranty and I need to purchase the metal slacks instead and replace the wood. I did...it's only been 2 months...I purchased a new mattress and the metal slacks and they're broken...uggghhh...not a good feeling. Sleep is very uncomfortable. R2G have to provide better customer service.

This store and their salespeople SUCK big time! I had to come to the store 3 times because they kept giving me wrong information that didn't match each time I spoke to someone. Every time they gave me wrong price for the delivery, as well as regarding my future order (that's why I ended up coming three times). The 3rd time when I came and finally ordered the bed, the unbelievably unprofessional representative (another one) ordered the bed of the WRONG color after I pointed out 5 (!!!) times at the one that I want to make sure we ordered the right bed! When I call them to change the color, they tell me I can't do it over the phone and I have to come back to the store to change my order when I live 40 miles away! AND already came to the store twice previously!! Do NOT come to that store! EVER!

What more can we say - "They suck at Customer Service." What a joke to see their Satisfaction Guarantee statement that their policy is "Complete Satisfaction". Poor products, poor service, poor policy, poor everything. STAY AWAY FROM ROOMS TO GO!!!

Rooms to Go displayed defective merchandises in their outlet store without indicating the defects that were extremely hard to see unless you pull out the item from its display. Once the purchase was completed, Rooms to Go declared that I should have seen the defects and made it extremely difficult for me to get my money back. Furthermore, if you buy merchandise from their outlet store and it gets to your home with ''more'' damages than you paid for....Rooms to Go won't give you back your money.

I have been reading all the complaints on this site about Rooms To Go. I am so surprised at the number of people that have issues. I have been nothing but completely satisfied with their service and the furniture. I might add that I am also smart enough to realize that some of their furniture is what I would call 'affordable' and some of it at a higher quality. I find that in today's society, we are always looking for someone to blame. The furniture is on display and the salespeople can get a porter or manager to help you flip over a set and check out the quality of the under carriages and the material used to build the set.

I ordered a bed online with next day delivery - with delivery window 7a-10p - Yikes! Delivery arrived but the delivery guys told me some parts were missing so they just put the rest of the pieces in the house. After talking with Customer Service many times, they ordered an Exchange. The exchange came but again, the parts were not correct. As it turned out, the entire rail/support pieces had not been sent with either of these two orders. The warehouse had substituted a link spring with adapter brackets which did not fit the bed (The second delivery team rigged it and put it together although the link spring is too big for the frame). So far, this fiasco has taken up three days of my time! Two days waiting on delivery and one day fighting with customer service! I am now waiting on another delivery of the right parts to assemble the bed.

Don't get the leather. It's a shell of seaweed or something. Will flake. Don't know of any cows with skin this think. It's like a processed cow leather.

Bought a twin mattress around August 2012 with full warranty. Since November 2013 I have been calling and they have been to my house twice and say the mattress is still not sinking enough to replace. The mattress is on a day bed and the sinking has ruined the bed platform, bending the support and I have had to place a wood support so that there is some minimal comfort. The person that sleeps in this mattress is my mother, 90 years old and weighs no more than 130 pounds. Her weight should not have caused the sinking of the mattress, ruined the bed platform and the need for a wood support. They have been to my house twice, last time last week, and their answer to me was "keep calling every 30 days, it has not sunken enough."

Cindy Crawford Home sectional - I bought these couches on January 25, 2014 along with the Optimum. It was all wrinkled and not in great shape with not even a month of use. They only sent a technician to look at it but they didn't do anything. Not even giving a complaint through customer service did anything. The quality for the couches in this company is really poor.

A month or so after buying two leather recliners, the bottom of one of them started to collapse. When I called Rooms To Go and informed them of the problem and asked them to either fix or exchange it, the first reply was "it will not be exchanged". When the first repair person looked at, he said it was normal. When I called them back, they sent another person to look at it. He stuffed foam rubber like material in the low places and it improved it some. Both chairs are now lopsided. I will never buy anything from Rooms To Go again.

We purchased a leather couch and love seat 3 years ago. About 8 months ago cracks started appearing in the "leather". Soon the cracks began to peel-some areas are about a foot wide. We took pictures and our invoice to the store. They hustled us out and told us they would be in touch. A couple of days later I had a message on my phone that they wouldn't do anything because it was out of warranty! Really?? Isn't a couch supposed to last longer than that? Just the two of us live here. It's not being used by lots of people. The "leather" was like a brown saran wrap veneer. We will be forced to buy new furniture but we will never shop there again and are telling all of our friends!

$3500 leather sofa set is trash within two months. Rooms To Go advertised this sofa set as sturdy and durable. Even when we went to the store to buy furniture, we specifically asked the salesgirl, Thelma **, whether there was any particle board in the frame. She said no. We bought the set and within two months the bad design allowed the particle board frame to collapse on the loveseat. The company played a long song and dance about reviewing the damage (over a month) and came back with a statement that the item is not a manufacturer's defect because it broke in the home. We thought manufacturer's defects in design or material defects could cause things to break. The quality guarantee and the pretense of warranty is a sham. BEWARE BEWARE Rooms To Go. They engage in fraudulent misrepresentation to make their sales of inferior products at superior prices. I will never buy anything else from these con artists.

I just recently noticed my sofa and love seat collapsing and material ripping in the corners. So, I called Rooms to Go concerning my issue. After getting the runaround and finally being transferred to 1-800 for customer assistance, I was told my purchase was a month over the warranty and nothing would be done. I was upset being told I just spent a waste of money on cheap furniture. I cancelled my bedroom furniture and went to a co. worth spending money on. I will never buy from cheaply made Rooms to Go furniture.

I order a dining room on February 14 to be delivered on April 19. On April, I received a call asking to change the chairs that I refused and they changed the delivery date to May 5th. I spend 4 hours waiting for deliver and nobody had a honor to call me saying that the dining room was not available to deliver. Today I called the customer service and the attendant said they can deliver the merchandise on Saturday 10th. After few minutes, they called again to change the deliver in middle of June. It's a worst customer service that someone can expect. They don't care about my time and are working with my money received several months ago. I am really disappointed.

I have visited and purchased a set of love seat and sofa about a week ago from the Ave Mall and ended up cancelling the order due to conflict in delivery and availability. I was advised to stay away from Rooms To Go due to their home made policies regarding the purchase and customer service that doesn't exists. While shopping on Saturday, the 3rd of May of 2014, we ended up at RTG this time at Regency in Jacksonville, Florida. Initial customer service and greeting was great and of course with all the ** promises on warranties and excellent service that they sell you along with the merchandise, I ended up spending over $2600.00 in a full set of living room set and delivery was set for Monday, 5th May 2014 and signed the invoice on an iPad that had no information on warranties or services except the total amount due.

So about 9 months ago, we purchased a dining room and living room set including the matching rug. The dining room and living room sets have been excellent. The problem from day one has been the rug. When the rug was delivered there was a huge crease down the side of it. I thought it was just from the way it was packaged and would work itself out. Boy was I wrong. I decided to call the service department and have them come out and look at it. That visit didn't go right from the beginning. When the guy got there he said he was there to get the stain out of the couch. Not even close to being right. When we told him what was going on he said that he wasn't equipped to fix that. He looked at the rug said it was definitely a defect and took a few pictures to take back with him to submit. I got a phone call stating that they were not going to replace the rug due to it being "caused by the customer". I was furious. I tried to explain that it had been there from the day it was delivered. The lady said she was sorry but the service dept has decided not to replace it. Talk about a worthless warranty. This was my first purchase and my last from rooms to go.

Purchased an 8-piece living room set 6 months ago. Back cushion's piping is falling apart and they have collapsed into these wilted nasty shaped puffs. Leg screws are stripped and just spin, have resorted to wood glue there, and coffee table legs need tightening weekly. Save yourself the hassle and go elsewhere. They can come to where I am once a month.... but not for 2 months. I financed and still have $1000 to pay on it.

We purchased a full set of living room furniture several years ago at Rooms to Go. A few months ago we noticed that the brown leather sofa was wearing/rubbing and exposing an orange tinge to the headrest on one side. It is as if the finish (paint) on the "leather" is being rubbed off. It is very unsightly. Rooms to Go only guarantees this not to happen for one year. Buyers beware!!! You may not be buying a "real" leather sofa, BUT you WILL be paying a real leather price.

I have purchased furniture many times from Rooms to Go and always had good experiences. There have been a few times furniture has been delivered defective but they've always remedied the situation. That being said, after my most recent experience I will not be returning and I would not recommend other people purchase their adjustable bed.

4 weeks ago I purchased the Ridgeville Storage Ottoman and when the first one was delivered, it had a small tear in the leather. I requested another one be delivered and 3 weeks later, the new one came out with a bigger tear and a broken wheel. I again asked for a third one to be delivered and that the warehouse manager check the piece before delivery. The customer service person said that would not be an issue. I had to work today and my mother stayed for the delivery and called to say that she had to refuse the 3rd one as it was worse than the 2nd.