Rooms to Go Reviews

7 years later we are doing some major redecorating and needed a new living room set (one of the few rooms that was not decorated by RTG furniture the first go round). We debated for a few weeks about where to go furniture shopping and tried our best to select something from a "higher end store" but yet again we found ourselves at RTG. The selection/price was exactly what we wanted. For the same amount that we were going to get a sofa and chair for at another store we got that + end table/chair/rug /coffee table. They were offering no interest financing until 2019 so that was a no brainer and was very easy to get accepted for. They set up the delivery date in the store but in between purchase and delivery still called quite a few times to confirm delivery.

In short... If you know how to take care of something and want a very nice look with more than acceptable quality for a fraction of the price of the true high end stuff then don't hesitate to check out RTG. If your expectations are that you received a high end product for the fraction of cost, then you may be disappointed... Hey though, if you can make that work you may as well head on down to BMW and tell them you want the 7 series for a Chevy Impala price!!!

No one had called by Monday afternoon, so I called them (Customer Service). They didn't know about the nightstands, but scheduled everything for 2/19/14 (10 days later). Turns out that 2 different people have to come out. Delivery people have to bring the nightstands and the mirror, and a service tech has to come check the bed and the chest. The time slots they gave me are not the same. So I have to take more time off of work to deal with something that should have been done correctly over a week ago. I called Customer Service to try to get the time slots to be the same, and they said they can't change it. The actual response was "These guys can't go from one end of the state to the other because you want to change the time." I told her it was amazing that they could cover THE WHOLE STATE in a four hour time period, but she didn't seem to find it as amazing as I did.

Then I was told that the people that do the schedules are different. I asked to speak to them, and they said no, and told me it wouldn't do any good. I then called the store manager to let him know, because I am seriously considering returning all of the furniture and taking my business elsewhere. He at least tried to help, and said he would contact the service guy, and if it was the one he knows personally, would ask him to move me to the end of his schedule so it would coincide with the delivery. At least he tried to help. So the bottom line is I spent almost $3000 on 5 pieces of furniture, and there is something wrong with each piece. $156 of that was a delivery charge. I learned that the delivery drivers are contracted drivers and not employees of RTG. Perhaps if they were employees, they would be more accountable, and the people in the stores would have more control over the "service" of their customers, instead of leaving it to a call center.

I called and filed complaints about those two who were so careless in their jobs and borderline rude saying they didn't have time for my questions about fixing their mistakes. I have waited for ten days to get the replacement furniture. When it showed up today, the driver called me and said he was lost. He was also 45 minutes early and called 5 minutes before he was at my residence. I got there, saw the truck out front, went up to my home and waited about 30 minutes. No one ever came. I called the driver and he said we got tired of waiting, they had clearly knocked on my door and decided to leave, even though I was coming up the stairs and passed them, not knowing at the time that they were the delivery men because they had no logo on their shirts or on the truck.

I called the number and he said he had gone to another delivery without calling me, and knowing I was on my way as I had just spoken with him. They got back to my apartment an hour after they left after telling me they would be back in 15 minutes. When they showed up they had no idea what they were picking up and didn't speak much English. They brought my lamp and my new entertainment center in and TRACKED RED MUD OR DOG ** ALL OVER MY NEW WHITE CARPET! When I said someone has mud on their shoes he slammed the door in my face with a smirk! I AM FURIOUS! I WILL BE CALLING WHEN YOUR CENTER OPENS TOMORROW AND IT WOULD BE NICE IF SOMEONE COULD MAKE THIS RIGHT!

After four trips to fix or repair it, and they call repairing it gluing it, I finally squeezed some new legs out of them. People do not go in and spend your hard-earned money only to get damaged furniture. No other stores treat their customers that way. Well after sending in pictures of my sofa and love seat they have opted to give me partial credit. Well let me tell you, after seeing this review page and only having a one percent satisfaction rate, I will chalk it up to a loss and buy quality furniture elsewhere. Look out Havertys, here I come. Rooms To Go is a joke and need to go out of business. If you are even considering shopping there, RUN. Run away as fast as you can. Looks are very deceiving. Their stuff is pretty, BUT IT DOESN'T LAST!!! I WILL NEVER SHOP ROOMS TO GO EVER AGAIN!!!!

The second delivery resulted in the box springs being acceptable, but all of the other pieces were worse than the current set, so everything was sent back. A CS representative called and said a tech would come out and look at the chest. As well as replacements for the other pieces. Apparently I did not discuss the chest on my first call. A tech came out and looked at the chest and attempted a repair. At the same time, attempted a repair on the dresser.

Another delivery crew came with new headboard and rails, dresser and night stand. Long story short, we accepted a new drawer for nightstand. Headboard was better than last headboard so accepted that as well. Dresser looked like it had been returned by another dissatisfied customer. At first I thought it was okay so I accepted, but by time it was set up, it didn't look so good, so I said bring back the other one which delivery people did. Unfortunately the one they took out, came back in with damage done by them which they denied.

Another call from CSS and a tech was coming back out to try to repair again. This time he said that the flaws in furniture were character of the wood. (right). He repaired but you can see the repairs, I did not buy damaged furniture and expected undamaged replacement furniture. It looks like this is not going to happen with Rooms to Go. I spoke to my salesperson twice and he seemed surprised that there would be any issues but didn't offer any help. I spoke to the Store Manager on another occasion and he sent an email to customer service, which resulted in the tech coming back out. I would not recommend Rooms To Go unless you need very cheap furniture. Haven't heard from Rooms To Go, I think they expect me to just accept that they are inferior.

When we spoke to the terrible customer service reps, supervisors and managers which took about 1 week they kept arguing with us that they couldn't help us and in the grueling end we regretfully paid the difference because we were just done with the games. Now to the sofa set, the ottoman we refused delivery because it was missing the rubber stopper on the bottom of the legs, the emblem was upside down on the single chair and the hardware nails were not long enough to attach the legs to the sofa. Ridiculous! Now like I said, I'm not going spend any more time on this situation but I would appreciate recognition on behalf of Rooms to Go. I've lost all faith that this company has good work ethic and this company is absolutely ridiculous. Really unhappy and I will continue to warn people not to buy from Rooms to Go. Ridiculous.

Delivery day time set 11-3 but at 230 called and told in unpleasant voice to wait, it was within allotted time, instead of not being lazy and looking up for us. 310 called again, the RTG person was very wonderful on this call. I was told it read as already delivered, when wasn't. After 320 truck came after receiving call from RTG and my sofa wasn't powered. Called store where brought and was initially upset and aggravated, put on hold over 20 minutes and manager told me to let him speak or couldn't help me and when I gave him that courtesy he stated they never sold me powered set. I had specifically asked about powered loveseat being included and was told that would be $200 more, but he insisted that was for the sofa and wouldn't replace.

I questioned their deceptive sale and he yelled at me that he is honest and hung up on me. I called RTG 1800 number and told they would call on my behalf and to ask to speak to regional manager if a different person couldn't help me. This young woman was also wonderful and so compassionate!!! She was kind and understanding although she really couldn't help me other than what she told me already. I spoke to regional manager who acted like they sell to millions and they are heroes for even replacing the set!!!! I was given option of $100 to get powered and refused my money back when I explained I didn't want set. I complied so I would not lose my 50 dollars and wouldn't be left with damaged sofa set.

My advise to RTG - it is the individual who works long hours to get their money and we should be sold a quality product as an individual. 50 dollars pays our gas and takes people a few hours to work for. RTG should understand that we aren't the rich people or we wouldn't be buying there. They work to obtain the common man and shouldn't act like heroes for doing the right thing and replacing damaged couch, especially one less than a year old. We shouldn't learn 1 year later we were charged for warranty we didn't know about. Rtg should also understand frustration and not have lazy people who cant take 2 minutes to look something up at 1800 number and when people try to question something, we shouldn't be yelled at or hung up on. These little people are the ones who make RTG millions of dollars and our voice and what we say in word of mouth can break or make them. They make the little average consumer feel let down and like they have been taken advantage of.

We received a phone call and the rep stated that the issue with the couch was from normal wear and tear. I explained that I went to the showroom and the floor model does not have this problem and they certainly get more " wear and tear" than my living room. They decided to send another tech to take a picture of the sofa. After a few more weeks, I received another call stating that although the sag is visible in the picture, it is normal wear and tear and they won't do anything about it. We are stuck with this furniture, which was not cheap and can't sit on it. They are using a wear and tear loophole to negate responsibility.

I am so disappointed with Rooms To Go. I need a new king size bedroom set, a king size mattress, a queen for my son and a full for my other son. I will NEVER shop at Rooms To Go or recommend them to anyone. As a matter of fact I will make sure I tell everyone to BEWARE as Rooms To Go does not care about customer service nor customer satisfaction. They use a flimsy wear and tear policy as a pitiful excuse to be irresponsible and unsupportive. Seriously, how much wear and tear does a sofa get in 5 months? Rooms To Go dropped the ball, refuses to help, take responsibility, their reps were incredibly rude as I pleaded for help. They have lost a once faithful customer.

Our family were angered by this but problem didn't end here. The item we purchased had a hole in it. They said they will come to check and replace to new one but we can't use the bed for another week. We paid about $60 for this delivery. Other company like Bed Bath & Beyond brought their own cover for the shoe and did everything for us. Of course, the item wasn't damaged. I can't believe Rooms to Go talked about "Satisfaction Guarantee".

I called Customer Service and they said it was probably new couch smell and could I air it out. I said it was already on the porch. They said I WOULD NOT BE STUCK WITH THE COUCH. 3 weeks later - still stinks to the point of giving us headaches, rashes and eyes watering if you put it in the house. I have called Customer Service many times. Still on my porch and they will not refund or pick it up unless I agree to an exchange. Only that sectional in the store fits in the small room and I don't want another one.

My living room is empty, my patio furniture is in my dining room and the toxic couch is taking up our entire porch. I have vacuumed it 3x and it has been outside in cold weather with fans on it. The smell is not going away. Rooms To Go will not refund my money and suggested I spray Febreze on it. We have a new couch we can't sit on unless we want to get an itchy rash and a headache. DO NOT BUY FROM ROOMS TO GO!!! They do not stand behind their products or tell the truth.

Rooms to go called me and told me that evidently the company couldn't make a flat table, and we needed to come in and find another table, and pay any difference. I explained that we looked at all their books and it had to be a wood triangular table and they had none and the fair thing to do was give us our money back. They told me that they could not do that, and in that case, I had to pick something for another part of the house. Really? I called the finance company and explained to them the issue and they put a hold on the account and told me they would look into the problem.

I called Rooms To Go back and told them what I had done and that they would be dealing with my attorney from now on. Finally they called us back and told us that they were going to pick it back up and return our money. The problem with that is, then they would have the table and our money and we would be taking their word that they would give us what we had invested in it. My wife called them back and told them that she was not going to play that game. That she liked the table and even a damaged table was better than none. The fact is we are going to buy new living room furniture, but it will definitely not be at Rooms To Go. I just wonder how many times they get away with this con game.

Called customer support back to get a refund on delivery and set-up, but they said they delivered and would have fixed the problem if I didn't jump the gun. (Really? Blame the customer for fixing your mistakes?) Had to escalate to get a $50 credit. Heard back from the Facebook staff after sending a complaint message through Facebook, and they said I had accepted a $50 MERCHANDISE CREDIT. (Really? After I said I don't want to shop there.) They made me feel as if it was my fault I assumed the credit was "credit to my credit card account (refund)" rather than merchandise credit. RTG reduced my refund to $40 because "that's all we can do."

How much is bad publicity worth? Way to go, RTG. You just lost a customer. I was shopping for another $1000 bed for my other daughter. Just told her we can buy it from anywhere but Rooms To Go. Her response? "That makes sense." Even an 8-year-old understands.

I ask to speak to a supervisor and she said "they will tell you the same thing" and I said I would like to speak with someone and somehow we got disconnected so called back. Spoke with a Brett and again was told nothing can be done out of warranty even being used less than 8 months. I told him I was not accepting that answer and he said "you can order a cushion cover but it will cost you $44.00" and they will mail a form and then I will fill out and mail back with payment. But nothing can be done for the lining. I am very very disappointed with Rooms To Go. This furniture was expensive and we are retired on a fixed income and do not have budget for repairs or more furniture. I may have to seek legal if I do not get help from anyone. Thank you for your time.

I was told that no refunds would be offered because the delivery was made. We were told to expect delivery between 5:00 and 9:00 that entire evening we had to wait. We were told around 6:30 or 7:00 that the delivery persons were on their way but after 9:00, no delivery, and worse the phone lines were shut off and we couldn't communicate to find out anything. Finally, we emailed your company and about 15 or 20 minutes later was told they would be there within the hour. Again this didn't occur. We shouldn't have been lied so many times from your company. It is only fair to rebate us for what is your inability to correctly manage your deliveries.

I explained to this person I talked to that I hadn't started to notify the various complaint agencies about this - hoping that once you were informed a reasonable solution can be found. I think I was wronged. And feel I deserve to be credited back for your error not mine. Actually I am not sure, now, if this is Rooms To Go consumer affairs but I will take more measures to rectify this.

We received our set and sure enough the couch and loveseat were the same way. I have made three calls to customer service and they have sent their service people out. The first two guys said it's the cushioning wearing "normal" so they tried to stuff more cushioning in the seat. When I said it's still not right, one of them rolled his eyes at me and said "we can't do anything more" and would report it back to customer service and they would contact us. Two weeks later no call. So I called. They said their notes said normal wear. Outraged, I requested someone else to come out. He came and told my husband straight out that they have had complaints on this set and that he would report it, and again we would hear back from customer service. Again, no phone call. I called and was told that he reported normal wear. Outraged that he lied right to our faces. Requested someone else.

Now the first guy that came, Micheal, comes again. I said "you were here the first time" and he tried to deny it. Now he says "yes I can see that something is wrong" and tries to convince my husband that he would come back and "rebuilt" the furniture. But then says that it wouldn't work. He again says he will report to customer service. Again, no phone call. I call again and lost my mind when I am told he went back and said normal wear.

This is really sad that this corporation refuses to stand behind their products that they sell. Someone is going to sit on this sofa and we feel it's just going to break and get hurt. Is that what they want? I guess so. I have made other purchases from them with no problem. But it seems that their products/quality has gone down. Have put in a personal call to the CEO Jeffrey. Let's see what happens.

When I asked to speak with a supervisor, he informed me HE was 'it' and that if I called back, I would get him and no one could help me more than he was??!! He was so rude and could care less. He was hesitant to share his name and I told him a "manager' needs to feel comfortable to stand behind their decisions... he gave me his name. I tried to explain- again - that we didn't even move in until yesterday, and his reaction? "Well, who accepted the delivery last month?" I explained I did in the middle of a house being redone and ready for two young boys moving in. Nice way to treat your customers like children. Rude service. It was my first (and last) time to deal with them. I am shocked and will search to find someone who cares - if there is such a person there. And I will do everything I can to tell people how horrible they are. Sad.

Dec 20th rolls around. This is where the drama begins. I am not home so I authorize for my apartment to let Rooms To Go inside when they get there. Rooms To Go was fully aware of this and agreed that that was okay to do. They call and tell me 2 days before delivery they will be there between 8 am and 12 pm. I tell them that they will have to wait until 9:00 am because that is when my leasing office opens. They tell me, "No problem we can arrange that." Guess what? It turned out to be a problem. Dec 20th comes around and I am out of town. I get a call at 7 am (5 am where I was) from the driver telling me he will be at my apartment at 8 am. I proceed to tell him that I had told the customer service person who had called me 2 days prior that they would not be able to get inside until 9 am. He tells me "Okay, I will go then."

I then get a call an hour later from the customer service (and I use that title lightly) telling me that the driver is at my apartment. I tell them AGAIN that they cannot go in until 9 am, like I have told them three times now. They tell me "Okay, that is no problem. We will have them come then." 12:45 pm rolls around and still no dresser. I call them again and they tell me they will not be able to deliver it that day. I ask them why they have told me all day "Okay, no problem?" when it is in fact a problem.

After hours of calls to customer service, speaking with supervisors, and also many talks with the man who sold me the furniture in the store. I was still stuck with nobody who could help me in the slightest. I was told I would have to wait 2 days to even reschedule again because the furniture stays on the truck for that long (which is sketchy in itself) 2 days go by and I can finally re-schedule. Being that I have a job where I am on call, I do not know the days I will be home so I schedule it for Jan 2nd (today). After tons of talks on the phone with everyone they assure me that they will have the delivery guy come after 9 AM so we won't have this issue again. Guess what....?? WE HAD THIS ISSUE AGAIN!

I have spoken with many many Rooms to Go employees. Where I was treated EXTREMELY poorly and told "Well, you're just gonna have to wait," or "Well, I waited 2 months also when I ordered my furniture." OH, really? That makes your company look so much better. The way they spoke to me was unacceptable, rude, and hateful. NO pride for their company what-so-ever. Also, I found out that the delivery service is a third party. They are not even Rooms To Go employees. SUPER scary. So, now I have told them that they can schedule a time to come and pick up all the furniture I have bought and refund me in full since they can't seem to get a dresser delivered properly. The miscommunication at this place is a major problem and the customer service is beyond terrible because you know why? NO REFUNDS! Once you buy it, they do NOT care! I refuse to let them get away with such rude attitudes and terrible service.

I will never ever spend another dime at this place ever again and hopefully somebody who is looking to buy furniture here has read them and I have saved them from hours of headaches and frustration. Oh, also. Beware, they will be SUPER nice to you in person because they work on commission. Once that credit card is swiped, joke's on you.

NONE of the above was told to us when we bought this living room set. Now I have to lose another 4 hours of work waiting for them to deliver the back ordered console and lamp replacements. After I was PROMISED that it would delivered in the early morning hours when my wife was here before she left for work. Each time we spoke with someone at The Daytona Beach rooms to go store we got the runaround from who ever we spoke to. MY ADVICE TO EVERYONE IS FIND ANOTHER PLACE TO BUY YOUR FURNITURE!!! Rooms To Go lies!!!!!!!!!!!!

1. There was fees charged, which we did not wish to purchase, that were not discussed. The Force Field protection. Simply added without our knowledge. 2. Pillows delivered with the couch has torn plastic and the white part had black stains. 3. The wrong chair entirely was delivered. We wanted a non electric version. Our old house is not overfilled with outlets. 4. Stone Tiffany style floor lamp is very top heavy when assembled and just frankly DANGEROUS. A 5-10 pound lamp shade with such a small pedestal will definitely injure my six year old or his friends or our pets.

My wife and I discussed the undisclosed fee and thought to let it stand. We called regarding the pillow and was told that they would send someone to clean the pillow. We were going to let the chair stay as my wife loves it and doesn't want to wait for the correct one. So upon trying to keep the table lamp 200$ she wanted to exchange the dangerous floor lamp for another table lamp. According to Elvis, his manager wished to charge us. After all, allowing the undisclosed charges, accepting the wrong chair, not demanding a brand new cushion, which we clearly prefer and would be cheaper for Rooms to Go. Your store manger wants to charge extra to exchange a faulty dangerous product. I am shocked.

I wanted to put my positive, great experience on here. Even though there are negative reviews on here, I wanted to be a positive one. Of note... I also bought a couch and chaise lounge years ago from them and had zero problems then also. Still look good over time (suede-like material) and sits well still. So I've had two positive experiences with Rooms To Go now! Like anything in life, ya never know unless ya take the chance and follow your gut. I do feel bad for the people on here that have had bad experiences, but it can happen to anyone. I took the chance and I wanted to put my positive experience on here... bc like so many, I saw all the negative on here too. It scared me too. But ultimately your decision as a consumer. Hopefully you end up a totally happy, totally satisfied one like I am.

When we got a call from RTG store that the chairs were ready to be picked up, we went to Port Charlotte (about 30 miles drive from our Venice home). But when we saw the chairs, they were all scratched, and in terrible condition. Nobody bothered to look at these before calling us, so we had to come all that way for nothing. To make up for it, the saleswoman named Patty called her supervisor, probably to smooth things over with us. After she hung up, she told us that they're willing to deliver the chairs to our home, so we wouldn't have to come to the store again.

We agreed and asked her to schedule the delivery for December, when we were planning to vacation in FL again. In the beginning of December we got a call from Patty asking to come and pick up these chairs. She acted like they never suggested to deliver the chairs to us, but when I reminded her, she remembered and agreed. Unfortunately, the next day I got a call from Patty's supervisor saying that they don't deliver their furniture for free, if they did it, they'd be out of business. I said we were offered that option by Patty when we came to pick up the scratched up chairs 6 weeks ago.

She said that couldn't be the case, and said I could talk to Patty who was standing right there. When Patty picked up the phone, she sounded like I misunderstood the whole thing, and that none of this ever happened. This made me feel terrible, instead of admitting that she made a mistake and apologizing for it, this saleswoman tried to make a fool and a liar of me. I believe people like Patty don't deserve to work for a respectable store that we thought 'Rooms To Go' was. We hope the RTG management makes a note of this. They just lost a potential customer and many future recommendations.

We would still be paying 1,200.00 in financing and the 120.00 delivery fee plus a 49.00 wood care fee. What a load!!! We walked out and thought about it and decided they should be called Rent a Center with that kind of game. Also, even if you pay it off early, they will still report it to the credit agency as 36 months!! Good to know. My sister purchased a couch and the one delivered was wrong. It took weeks for them to come and switch them out. Then that one was ripped. Again took weeks to correct after many calls to the store. She is happy now with her couch but never shopping at R2G again.

So then I called the credit card company back, who explained that it was their policy not to give out any information to merchants other than my name, permanent address, and phone number. When I explained my dilemma, the credit card company called Rooms To Go while I was still on the phone and explained their policy of not giving out information. Rooms To Go simply said they wouldn't deliver without the credit card company giving out that info.

Eventually the credit card company said they would put a special note on my file that might work. When I called Rooms To Go 24 hours later (trying to find out if I was going to get the delivery or not), they couldn't tell me, but said someone would call me that afternoon. No one ever called that day. Eventually Rooms To Go did approve the purchase.

In my more than 50 years of buying items with a credit card, I have NEVER heard of a request like that made by Rooms To Go. I had furniture delivered by another company that same week and they didn't care that they were delivering to an address other than my billing address. Rooms To Go has a ridiculous policy, and I will NOT buy from them in the future.

It was not until the second time I called that third number that I was even able to talk to anyone. After talking to the rep, she told me to call the second number, so I told her I already did, but it never gave me an option to do anything. She told me I actually had to press 0 to talk to someone. This is something I would not have known unless someone told me. This number got me in touch with the woodlands store where I asked to speak to a manager. The manager told me there was nothing he could do to help me other than call me the next day at the earliest with the next possible time they could deliver the furniture (which would be next week at the earliest). On top of not being helpful, the manager's voice was obviously being rude.

After not being helped by the store I called the first number again. After 15 tries the number finally worked. This was the customer service. The customer service also said they could do nothing for me, but at least she contacted dispatch to see if the drivers were still in the area. This was about 2 hours after the delivery men came. If I would have had help when I first sought it out it would have been about 45 minutes after they were there and they may have still been in the area. For a company that says they are so interested in customer satisfaction, the process to get any kind of help was way more than it should have been.

Now we are stuck waiting again with more weeks of lost sleep due to a bed that wakes us up any time anybody moves in bed not to mention we will have to arrange to be at the house during another window of time meaning requesting off from work to fix a problem that should have been fixed the first time. After that initial fiasco we set up another time for technicians to come out and had to be available during another 4 hour window. This time the window passed and no technicians arrived. When inquiring we were told that a technician called, nobody answered so he didn't leave a voicemail and chose to not even show up at the house somebody was waiting for him in it. I am so done with Rooms to Go at this point, and will never return and recommend everybody to run away.

First complaint: One of the 2 Tempur-Pedic beds was not delivered on the scheduled day, 11/13/13. This happened to be the bed purchased for my Grandfather. They brought the frame, but not the mattress. My father's bed was delivered, so at least there was one bed in the new home they bought. My 65-year-old, disabled veteran, father had to sleep on a couch so that my 95-year-old, WWII veteran, Grandfather could sleep on a bed.

Second Complaint: The next day, 11/14/13, the mattress was delivered. The delivery men brought the bed into the house, put it down in the living room and LEFT! They left, leaving 2 old men who as I have mentioned numerous times, are disabled, to try and somehow get a Tempur-Pedic mattress into the bedroom.. That mattress weighs 98 pounds according to the website. Your lazy, incompetent delivery men took advantage of 2 elderly men so that they would not have to do the work. In my opinion that constitutes as ELDER ABUSE, which is a serious offense. Your delivery men didn't do a basic job let alone the red carpet service that you promise, and for $9,000, I would expect the bare minimum to be to set up the damn bed.

Third Complaint: I had to drive up to North Austin from my home 30 miles away to see if I could somehow help my father put together this bed. I called your store manager and was brushed off by the receptionist, who told me he would call me back. I called again 3 hours later and was told they were working on it. I then called your corporate headquarters where I was again brushed off, being told that they cannot do anything to help me until the delivery is finished. Do you understand how moronic that sounds?

After getting the run around for over 5 hours, I called my husband who had to leave work to come and set the bed up, because nobody in the store, or the delivery dept. or your corporate headquarters could tell me if the delivery men were going to be able to come back and set the bed up. The bed that was still in the box on the floor of the bedroom, with the mattress left in the living room. Which means my husband had to do the complete job of your employees.

I would like the delivery fee refunded at the very least, since your worthless delivery men did not do their job. I am sure that you will not take back the beds and bedroom sets that were bought, and give a full refund. I also do not want my father and grandfather to have to deal with the hassle of shopping for new furniture; but I want you to know that if it wasn't a hassle and there was one employee who might be competent enough to help me I would demand a complete refund.

Know this: I will never shop at your stores again, (my living room set is from the S. Austin store). I am going to report you to the Better Business Bureau, and I am going to review your store on every website I possibly can, including Facebook and Twitter; I will mention that this is how you treat the people who have served our country, and that no matter the amount spent, the service will be terrible. Feel free to contact me to discuss this situation further. I would love to hear some more placating **, and be given the runaround so that more of my time can be wasted.

I did not like how pushy the sales person was on the fabric protection. I kept letting him know that we eat and drink at our table, we have no kids, and I’m super clean about everything in my house. So we wouldn't need it. He continues to push the plan and tried to show us how it works. Man couldn't take no for an answer. Anyway he sold my wonderful fiance this fabric protection. Which I'm sure it doesn't technically cover anything. Another issue I have with them is the delivery fee. $120! We have a long bed truck so I told them we can pick it up from the store. It's still a $50 fee for me to pick it up. I don't know it's worth me picking it up if I'm being charged anyway!

My Fiance is soon to deploy to Afghanistan. If we had more time to get all this together while he is here we would most likely not shop at Rooms To Go. He received his deployment orders on such short notice it was unexpected. Rooms To Go could deliver in less than a week and had packages so rooms are already picked out for you. If it wasn't for any of this then we would not have bought from Rooms To Go.

When we bought the furniture, we were told that EVERYTHING was solid wood and not particleboard/chipboard. The bookshelf was all particleboard/chipboard. I called the salesperson back, who happened to be the store manager, and she said that it was industry standard for the bookshelf to be particleboard/chipboard. How was I supposed to know that? I am not in the industry. After arguing with her and several phone calls, she allowed me to return it. Replacement furniture was delivered today and yeah you guessed it, most of it has to go back due to it being damaged. Now, have to wait another week for it to come. Don't waste your time or money!!! All of the paperwork says SATISFACTION GUARANTEED but when you ask customer service what that means, they don't know.

I am not happy with your customer services as well... I spoke with Jessie there and she wasn't any help. I am just asking that you gives us the same special on the item than what was on that order... I am so ready to cancel my order and make sure that your business does not get away with this. I will let everyone know how you do business and make sure you don't screw anyone over again. I work in a business that I see a lot of people and I will MAKE SURE THAT THEY TOO DON'T get the wrong deal. I know that your business is not a good business deal and that you can jack up prices and don't offer the same deal when you make the deal on the same items purchased... I personally believe that ROOMS to GO is nothing but promotional advertisement for the model that is in your ad (Cindy Crawford)... I am not happy with your store because that is so not the way I want to do business with anyone that is not willing to go back and do the right thing... This conversation is done...

There was Styrofoam pieces EVERYWHERE and they just pulled the plastic off the couches and plopped them down and then they did not have the right screws for the table so we had to set up another delivery date, which was a huge inconvenience. So they left and a few hours later I go outside to find that they broke a piece of our fence and one of our solar lights, which they DID NOT EVEN TELL US THAT THEY BROKE THEM! I called the customer service only to have an even worse experience! They were completely not helpful and after calling the customer service and the store about 6 times I was finally able to get them to refund the entire delivery charge...and I was under the assumption that I would get a call back about the broken items...Finally two weeks later I called the customer service and was told that the claim was closed out and marked as resolved...little did I know!

I will never, ever buy anything from Rooms to Go again! If I did not like the furniture so much, I would have returned the entire set up! As soon as I am done paying the room off, I am going to close the credit card and never shop there again! Please don't shop there…They are such a horrible company.

Customer service called back 3 days later and said there is nothing they can do because it normal wear on the coach. He said I should have reported it broke when the delivery was made, now keep in mind the repair man took the couch apart so he could find the problem, but I am supposed to just know the frame was cracked during delivery. I asked to speak to a manager, was on hold for 20 mins to be told they are unavailable and would call me back, which never happened.

This weekend, the fabric that was taken apart by the repair man came apart, so we called again. We were told that is not covered and the extended warranty we bought on the fabric is only for cleaning. We asked to speak to a manager again, waited 30 mins to be told they will have to call you back, they are in a meeting, still no call back. Rooms To Go doesn't stand by their product and then will give you the runaround when there is something wrong with it. They have the worst customer service I have ever worked with.

I immediately called and asked for replacements with right bar stools. To RTG's credit, they were very quick and accommodating in ordering replacement stools. However, it will take 8 weeks to receive the replacement stools! I decided to use the wrong colored stools until their replacements arrived. The first week after receiving the stools, a guest who barely weighs 100 lbs sat on one of the stools and it fell apart!

Finally, to add insult to injury, today I get an unsolicited phone call on my cell phone from RTG trying to sell me extended warranties on the items that I just purchased! I gave my cell # to RTG only to aid in scheduling deliveries, not to be bothered with sales calls. No more RTG for me!!! More than 1 problem with quality of furniture, several hassles on delivery and finally the sales calls.

I called them. They arranged to send a man to measure the furniture in my house to make sure I was right. Mr. Nelson, the measuring man came to measure and told me I was right and I should be entitled to return. I called the store again. They said my only choice was to exchange it. That they will not take it back. Finally, I called my lawyer and also the State of Florida Consumer Affairs. As per my attorney's advice, I spoke to the manager and told him if the furniture is not removed from my house immediately, a lawsuit would be filed and the consequences there are will be result.

In a few hours, the manager called me to assure that the furniture would be removed and the monies would be fully refunded to me. This was quite an experience. The fact of the matter was that I have been a good customer of this company for the past 25 years. Lately, their quality and service has gone down the drain.

However, it was evident the quality of this table was inferior and we requested a “re-select” of a higher priced and perceived higher quality tabletop and added the matching buffet & hutch at $999.99 plus table at $699 (chairs already purchased for $119.99 x 6). First, the hutch arrived completely smashed - so broken unable to bring in house so inspected & left on truck. Next attempted delivery had the hutch doors unable to close even after multiple attempts by personnel to adjust. All obviously rejected by us as well as matching table top that was scratched on the surface as well as gouged on edges. This is to be prominent in an open floor plan...totally unacceptable but patience prevailed and we are up for another attempted delivery - table top was worse so rejected it.

Next attempt, still scratched & had abrasions from the styrofoam packing but still hoping for better so kept that tabletop but requested replacement again. Next delivery - success on the buffet & hutch - kept both pieces & now committed to receiving matching DR table...Another week goes by and another delivery attempt that was indicated by multiple texts/ voicemails to be between 12-4pm - delivery arrived with our most recent order of two matching bars tools - one of which rocked back & forth on badly uneven legs but delivery people had no time to adjust as this arrival was after 9:30pm!!

The tabletop again didn't even make it into our home as it was considered by driver & us to be too damaged to bring inside. Another request for redelivery was made with us now feeling committed (and paid) with the hutch & buffett & matching dining room table...One bar stool also requested for replacement as the “leather” had been pressed down & twisted - back was not even or smooth. Next attempt found the tabletop to be again scratched and packing materials caused abrasion to the tabletop. Working with the managers of RTG on Barrett Parkway in Kennesaw, GA and multiple conversations with Customer Service regarding the inadequacy of proper packing materials and shipping causing movement...abrasions & damage to the tabletops, we expressed concern regarding lack of quality control and obvious loss of revenue due to shipping issues.

We agree to have a RTG Technician try to rectify the scratches, etc to the best of the tabletops. We have received rather than request another re-order...The previous 3 tabletops had NO improvement in quality even though we had specifically requested that someone in management or in quality control in shipping and receiving for RTG to actually open & inspect their product prior to it being delivered to us...The last 3…THREE times came in sealed boxes with obviously no inspection...All were damaged & were visually damaged. So a tech & rep came to our home & tried with spraying and heating etc to repair the brand new full price table top we still had in our home.

There were still issues with the table after the “repair”, specifically new swirls embedded in the finish that were not previously there, but we were told to wait a few days to see if the finish would resolve & look like new. Not! Looked worse so called manager and explained that attempted repair did not resolve our issue with wanting a brand new table to look NEW!!! Requested another delivery...A week later (now 2 months and 8 deliveries in), we received another delivery of a tabletop that was a completely wrong & different table?!!

And the saga continued - upon speaking with the manager where we had purchased the furniture again (almost $10,000 worth! ) and expressed our frustration, but also the patience we have shown the company with 9 (NINE!) attempts to get it right, I received a voicemail telling me that he had referred the case to the Sarasota, Florida management to deal with. Thanks a lot for sticking with me as you knew & sympathized with what we'd been through, but now we're considered “crazies” and not only do we NOT get special or immediate assistance, we now have to submit photographs of the damaged table to them...like its now OUR fault?!! And the next projected delivery is another 10 days out from now!!

Patience was the last emotion we should have displayed. I'm now insulted & angry and even though I have been a long term RTG customer with kitchen tables & stools & family room sectional furniture previously purchased...I now will NEVER purchase from RTG ever again and will encourage all neighbors in this new development we live in (where many are looking to look to purchase new furniture) to avoid the time, anguish & frustration of dealing with RTG!! I can only hope that we may actually receive the NEW & UNDAMAGED tabletop that we paid full price for!! But the people have let us down. If they don't care to make it right for us...why should I ever purchase from them again?

I tried to be patient and give adequate time, but I cannot imagine how much money they must lose on furniture damaged in transit! Yes they can sell it at Clearance and still make money as one of the delivery men candidly said, but wouldn't they prefer to have satisfied customers? I remain hopeful & optimistic that I will still receive a table I can be proud of, but it’s doubtful based on the last NINE attempts!!! I feel totally let down but I also feel like the idiot for shopping at Rooms To Go.

They set up another delivery time to replace the dresser over a week later. Same story. "We'll call 3 days prior with your delivery time and the driver will give you a one hour call ahead." Again I never received a call and could not reach anyone to get the delivery time the night before. They showed up at my house at 7:50AM. I had to wake people up in my house so they could come replace this dresser. I told the driver "we weren't expecting you before 8am" and that I never received a call ahead. He said, "Oh that happens all the time. None of our customers are receiving their delivery calls."

They then proceed to setup yet another damaged dresser. This time it has a huge chunk of wood missing out of the front. The driver said, "Someone will definitely be calling you to replace that." Of course no one called me. I had to call them. They setup yet another delivery a week later. I just called them this time to get my 4 hour window delivery time which was between 12-4pm. I of course did not get a one hour call ahead this time either. At 5:15pm they still were not here. I called and customer service put me on hold forever. Then said, "The driver is still at the customer’s house before yours." I asked why he hadn't called to let me know he was running late. She said, "The 1 hour call ahead is a courtesy to you." I said, “Well, where was the courtesy.” She said it wasn't GUARANTEED. I said, "Then don't offer it." I asked how much longer it was going to be. She said, "My manager is calling the driver now to find out and will call you right back." At 5:50pm I still hadn't heard from this so called manager and had to leave.

I was now an hour late to where I needed to be and had waited 6 hours for this third dresser. At 6pm I get a call from customer service - not anyone I had talked to before - she says they are at my house trying to deliver my furniture. I explained I had to leave and what had happened. She said, "So are you going back to your house to meet the delivery guy?" I said, “No, I will take it up with the store manager.” Monday, I went into the store and after explaining my story again to two people, I finally spoke to a manager. The manager said he was going to take care of this and very much cared about repeat business. He was going to talk with the customer service supervisor and see what he could do to compensate me for wasting 14 hours of my time for a dresser.

He was supposed to call me later that day and let me know what he could do. NEVER heard from him again and is never available when I call the store. He just had yet another person call to setup yet another delivery time. I missed the call. I called him back and got his voicemail over and over. When I finally spoke with him I told him I just wanted a refund because I was tired of being lied to and pushed off on other people. He said they have a no refund policy and they cannot do anything to compensate me for my time. They were not willing to do anything except exchange it for the 4th time. I said forget it. I'd rather keep the damaged furniture than ever deal with Rooms to Go again. I WILL NEVER DO BUSINESS WITH THEM AGAIN EVER! This was a horrible, horrible experience.

I visited my parents today and really surprised twice. One, when I saw those sofa it is totally useless!! Two, when I heard they had to buy something affordable and that was 2 single recliners?! It cost over $1400. But think about it. How many people can or want to buy new sofa every couple years? Is this how they makes all furniture? I read many other people's bad report about their leather sofa. All of them has similar problems like my parents. Can you trust Rooms To Go product?

I'd like to proposing Rooms To Go to fix my parent's sofa and love seat or give them better option than this. I think my parents will have same problem in couple years from now with new chairs. By the way my parents doesn't have any pet and they are both working. Meaning not much time to using it.

It was not given to me at time of sale nor was it delivered to me with chairs. Although the purchase was made 7/20/13 & delivery set for 7/26, delivery was not until 8/24 because I had to cancel 7/26 because the buyer of my old set could not get it by that date. Store said if I cancelled, couldn't reschedule until 8/24. I was not shown a written copy of the protection warranty and did not know that a copy was included in the folder with my sales order. I did not discover it until 8/28 when I decided to take the sales order from the folder to file. I immediately called customer service and requested to exchange chairs for non-fabric ones due to extremely limited warranty. I was asked if anything was wrong with them, I said no. I was then told Rooms To Go had a no return policy and when I signed the sales order, I acknowledged reading the terms & conditions on the back.

THE SALES ORDER IS AN 11 by 9 SHEET OF PAPER and the terms & conditions of sale are printed in very small light blue print from the top of the sheet to the bottom. However, it is not stated in the terms & conditions a no return policy nor does the Return Policy on the website state no return policy. There is a 2nd customer service # on the folder. I called it to verify that I was told correctly. The 2nd person said, "Well, it's up to the store. Call the store and speak with the store manager." I called the store but was unable to get the person who answered the phone to transfer me to store manager. Person said that I had to tell her what I wanted to talk to manager about before she would transfer me. I told that I had explained the situation to 2 persons in C.S. and was told I needed to speak with the store manager. "Please may I speak with the manager?" The person on the phone then repeated to me word for word what I had said to C.S., put me on hold, came back and said the manager was on the phone with another customer and would call me back as soon as phone call was finished.

That was 8//24. I have never received that call and I have never been provided the cleanser that I was supposed to receive at time of sale. I spent over $1000.00 for the kitchen table & chairs at Rooms To Go. In return, I have not been provided with the product I'm entitled to, I've been lied to, not given the opportunity to speak with the manager of store where I spent a good sum of money and not given the courtesy of allowing me to make a reasonable request even if it is not granted and to advise the store manager that one of the store employees did not provide customer with necessary product at time of sale.

Two weeks later, I looked at my bank statement and saw that the $1900.00 had been deducted, but had never been put back in my account. I called and they said they don't issue credits, they would send me a check. In the meantime, I had gotten information for the RTG credit card that the $1900.00 was still on. Waited a week and still no check, so I called the store again. They had issued a check and had sent it to Wilmington. There was no check at our Wilmington address so I called back because $1900.00 is a LOT of money to be missing out of my checking account. I asked if they could put a stop payment on the check and she said yes, they could do that, but it would be the next day.

I called back next day only to speak to someone else. She explained that they do not put stop payments on checks and I would have to wait two more weeks before they could issue me another check. I call corporate office and they were not helpful one bit! I started reading reviews and see that this had happened to others also. It was like they were holding on to my money on purpose. MY MONEY was in THEIR bank drawing interest. It took a month to get the money back into my account. This would have been even more upsetting if I would not have had money to cover this $1900 that was missing for a month.

The delivery was not so good either. I had gotten a call that they would be in Wilmington between 7 a.m. and 11:00 a.m. Since I live 3 1/2 hours away, we went the night before so we would be there. On the way to Wilmington, I got another phone call that delivery would be between 12 and 4. I would NOT have gone the night before if this was told to me earlier. Around 3:30, delivery guy calls and he is going to be late. Imagine that. They finally arrived around 4:30. They were very nice and did a good job setting up furniture but it would have been nice not to have sat in an empty apartment all day waiting for something that I was told would be there first thing in the morning. I will NEVER step foot back into a RTG! The corporate office in Florida people were rude and did not seem to care that my bank account was $1900.00 less for three and a half weeks.

Well now it's 07/13 and 5 weeks later I have half of my sofa in full recline position and neither side works at all. I have power, I sure know that both pairs of switches and motors aren't bad, so it has to be the power controller which is common point of failure for both sides. I call and they say this 5 week old sofa is out of warranty, because they started their 1 yr. warranty on the original purchase date, however they will set up a courtesy service call at no charge. Meanwhile I find out the controller is $55, motors are $88 ea. etc. and I can purchase the parts via a mailed form. So the next question is will the service guy have parts to fix my 5 week old sofa... answer no.

So you have to ask yourself, then why send him out if he isn't going to be able to fix it since he doesn't have the part it is going to require to fix it. Then I find out, even if I buy the part from them, that their service folks won't put it on, period. What kind of service is this? My last leather couch lasted almost 20 yrs. and here it is 13 months later and gone through 2 from RTG and they won't fix my 5 week old sofa they know they just exchanged... what???? It's defective and now I'm stuck with paying it off and don't have an operational sofa.

Goes without saying I will have to replace it with another from a reputable store and I wish I had done more homework on this outfit. Horrible warranty and apparently cheap quality furniture which is hard to discern when sitting on it at the showroom, and disguised as high priced quality, and wish they couldn't get away with such horrific practices in this day and age. They should've made this right, but it will probably just last a few more months and then I'd be right back where I started from except it kills me I'll be paying them off and having to buy another.

This sectional is the worst quality built sofa we have ever had. It has been two years and the couch has only become worse. It sits uncomfortably, fabric is cheap and cushions and pillows look terrible. We will never again purchase anything from Rooms to Go again. Now we are stuck with this couch that we feel paid too much for. We just tolerate it until we can afford to replace it.

She call one of the sale person on the floor and told him that he need to deal with this customer because she can not handle it no more. He came and I tell him that "I want my order to be cancel because you guys are lying", and he said that he can no cancel anything, and he start pointing finger on my face and telling me that he is American and he can do anything he want on that store. I tell him "If you can do anything you can cancel my order" and he told me that I need to leave the store. Never again, Rooms to Go really have bad customer services. And bad attitude, but the first time you enter the store, all the sales persons look like they going to eat you, and follow you around like crazy.

They also had to schedule a replacement mattress because the delivery drivers dragged it on the concrete and scraped it up and got it dirty. All was okay until 2 months into having our furniture, our bed broke. I am not talking about just kind of broke, the whole footboard and left side rail cracked and is unfixable. I called regarding the bed and had to wait 2 weeks to have a "technician" come out and fix the problem. I am supposed to have company in town and called them to ask them to just bring the footboard because we know it is not repairable and we were told this cannot happen due to the warranty. They informed me that my technician would be out on the designated day between 8-12.

The technician showed up around 8:15 and rang the doorbell. I was in the middle of a shower, but got out and dried off and got dressed. By the time I got to the door, he had left. Apparently he called as well, but I was unable to hear the phone over the shower; I did not hear it. I called customer service where I talked to a Dave and Dave was NO help. Not only was he NO help, but he told me that a technician wouldn't be able to be back for two more weeks. When I asked to speak with his supervisor, he refused to let me. He kept asking me why I wanted to talk to one and I said that will be between me and them. After holding for 5 minutes, he transferred me to a voice mail. I will NEVER shop at that cheap, good for nothing, joke of a business again. Their customer service is ridiculous, their salesmen are idiots, and their products are a class below anything you would get at Walmart.

Don't waste your money. The couch I purchased was a $1,904.80 piece of crap. I pointed out this misrepresentation and Rooms To Go offered to pick up the couch and credit me $266.58 towards the purchase of a new couch, as long as I waived all my rights and agreed to pay a pickup fee. DO NOT SHOP AT ROOMS TO GO!!

They will not let us exchange our set, even though the one we wanted was going to be a higher price, which we were ready to pay. We are very unhappy with Rooms to Go for not even considering an exchange and was told that if I didn't leave the store, I would be arrested. This is so unfortunate that, being one of the top furniture dealers in the US, that policy couldn't be changed to help a former customer. We will pay the bill because we are honest and responsible people. However, we do consider ourselves former customers and will never recommend Rooms to Go to anyone.

They took out a handheld computer and acted like they documented it and said that someone would be shipping the part to us and someone would call us to come out and install. I also showed them the damage on my son’s bed where the boards holding the monkey board had broken. This guy said the last people didn't install it correctly or use the correct board to put under the bed and that since it was their mistake, he would place an order for new slates for my son’s bed be shipped with my daughter’s as well.

We waited months and no call back so we called in, explained what happened and set up appointment to have a guy come out and fix these repairs. I took off of work and a guy showed up with no materials to fix or repair the furniture, but instead said that he was there to assess the damages and report these because they were NOT documented before (like they said they did... so they LIED to me). He told me to call and set up an appointment, which I did AGAIN, taking off of work AGAIN. And another person showed up with NO materials and said they were here to get look at damage and send in an estimate (which was supposed to happen last time). I called to complain 4 times and haven't heard back.

Finally, I threatened and spoke to a manager who said that the notes written in the system said the damage was the customer’s fault and not theirs (when they told me it would be repaired. So they have wasted my time and lied to me about what they documented in the system and had NO INTENTION of repairing the damage that THEY CAUSED AND THEN LIED ABOUT. They NEVER said it was OUR FAULT.) So now not only am I pissed because they lied and blamed damage on me, but they also haven't addressed or fixed the furniture; and I shouldn't have to use my protection plan to do it.

Needless to say, after thousands of dollars spent on furniture there, nothing has been repaired and the protection plan DIDN'T COVER **!!! The supervisor that I spoke to wanted me to send in pictures of the damage before she could talk about repairs. I refused to send in pictures because 2 workers on 2 different occasions had already been to my house to look at the damage. And I told her it didn't matter what the damage looked like because it WAS THEIR FAULT AND THEY HAD TO FIX IT regardless. I also told her it shouldn't be used but that I had purchased a protection plan, so I expect a call to set up appointment to fix it ASAP. She said that she understood I was frustrated and that she could see why. She told me that she would talk to the head manager and call me back the next day, and guess what??? I STILL HAVEN'T HEARD BACK. I will not be doing business with Rooms To Go anymore.

We took it for granted that these people were professionals & knew what they were doing, so my husband and I did not feel it necessary to babysit these guys as they put our furniture together. As for the wrong chair, they said they would call the customer service people & have them send us a replacement. After they left, we saw the leaf of the table broke off, chair seats coming up when you try to sit on them and the screws under the seats (chairs) were stripped. We even had screws fall off. I contacted customer service several times. They sent 1 repair guy. He came in & looked at the damage and said he had no equipment to repair the damage (so why waste a trip coming out, I'm thinking?!) He then said he will contact customer service & we should have someone else come out in a few weeks or so.

We had 2 other repairmen come out and my furniture still is not fixed. Customer Service will no longer take my calls. Instead, they mailed me a $75 gift certificate, to be used towards any other furniture purchase IN THEIR STORE with a small note apologizing for the inconvenience. I feel ripped off. I read similar complaints from others about the delivery & setup of their furniture after purchasing at the main store. What's so funny is that my sister, who lives out of town, purchased living room furniture (over $1,000.00) from Rooms To Go like me and she never knew that I had also. Part of her furniture arrived damaged as well and she is currently waiting on a replacement as well. This furniture store is a ripoff and their delivery people are rude and unprofessional. I would never recommend this place to nobody.

He offered us the protection package (so-called Scotch Guard) for the misunderstanding. After 30 more minutes of disagreeing, we said okay. Big mistake on our part. So we went to pay for them with cash and set up the delivery. Oh guess what? The soonest delivery date was 25 days. We were like, "You got to be kidding?" 4 weeks before you can deliver. Come to find out later he set that date himself. We called customer service to find out why. They couldn't understand it either. It finally got here. There was NO protection on the set at all. We were told it would repel liquid. NOT. So as little time goes on, I noticed the spot I sit in is turning into a sinkhole. I haven't had it for 3 months.

At this point I called customer service. They set up for a repairman to come look at it. Takes 2 weeks to get him here. He came, sit in it and said, "Oh, it needs more padding." So he turned it over, got his padding out and stuffed it under the cushion in between the springs. He turned it back over and sit on it. Then I sit on it and said, "Okay, guess that fixed it." He told me I should rotate from side to side from time to time. I'm like what? He said so it won't do it any more. I told him, "Look, it's only 3 months old." He said, "Well if it happens again, just call customer service" and they will send him back out.

Here we are less than 3 months from that date. I'm telling my husband it's doing it again. The set we bought has zippers on it so you can add more stuffing. So we thought, "Okay, let's get some stuffing and see if that helps." Before he went to buy more stuffing, we turned it over to see what kind of stuffing to get. Lo and behold, the cloth on both the right and left sides has torn from poor fabric. We didn't touch it. Instead, we called customer service again and explained to them the problem. Told them it can NOT be fixed and that it needs to be replaced. Too bad for us. They have to send out a repairman. It's going to take a week. When he sees that it needs replacing, then he'll put in a report that takes at least a week to get back to customer service and then another week or two to get it delivered here! That's only if it gets replaced...

So now I can't sit on it for 2 to 3 weeks. This is very bad business. I will not go near Rooms to Go again. I will tell as many people as I can not to waste their hard earned money on trash from Rooms to Go! Still waiting on a repairman who can't fix torn fabric...

When we complained with the customer service, they accepted the complaint but were not ready to replace all the stuff. Instead, they told us they will schedule a replacement on a few stuff; and for the rest, the service people will come to inspect and fix it. There are lots of broken parts which I don’t want to get repaired as I paid for a new set, not repaired ones. Moreover, I have to take off for two additional days from work, that’s an additional $1,000 loss. I am going to sue Rooms to Go for all this harassment. I am having lots of tension and having high blood pressure due to it, and the doctor told me there is maximum risk for heart attack. If any one of you also wants to sue Rooms to Go for their problems, please contact me on my email address **. They have to pay for their bad customer service and their inferior product.

Too bad the furniture didn't even hold up long enough for me to pay for it. The purchase was paid off early. It appears that Rooms To Go does not want my business or the business of anyone who sees or hears about their horrible customer service and unwillingness to stand behind their product or warranties. The furniture will be replaced but my opinion of Rooms To Go will be heard for as long as I live, and sadly, they do not care.

Well at this point, we had already paid them $1300. So we had no other option regarding getting a new mattress other than be forced into getting another mattress from them. We decided to upgrade to a costlier mattress in hopes that this would resolve this issue from happening again. Another $800 was invested into the replacement mattress. We are at a total of $2100 for a king size mattress and box spring. We only have this new mattress for 30 days and again the same exact problem with mattress - body impressions and sink holes.

Well, little did I know that my problem was not going to be the color but the quality. I only had the leather sectional for 7 months and it started to crack. I was surprised because I took really good care and I put conditioner on it. We barely sat on it, just when we had guest. Rooms To Go said they could not help me because I got the sectional on sale. I'm so upset that they can get away with selling poor quality furniture at high quality price. They also lie about what you are purchasing. Please do not buy from this company. I am keeping my couch to let my friends see and know what they really get when buying from Rooms To Go.

Based on similar dissatisfying reviews I see posted here, RTG obviously has the crappiest furniture on the market. I highly advise no one to purchase at this store. Their customer service sucks as well. It is better to spend a little more on better quality furniture elsewhere than furniture made out of plastic, cardboard and synthetic crap that RTG offers. Remember, you get what you pay for and less with RTG.

The damage they did was over $1,000! Then one box was damaged and the foot board was scratched. I called that in too. A man did come and fix it but the foot board still looked crappy and cheap. The deliveryman called me and all he said was, "Oh yeah, I remember you," and "I will have a man come out and look at damages," and he hung up on me. He never told me his name or when he would come see the damage or anything. Rooms To Go is very rude and I do not recommended anyone in the world to buy from them.

When we contacted the sales lady about the missing trundle, she just shrugged it off and said, "Well at least you weren't charged for it." Had to go back to the store to order the trundle so that it could be delivered with the dresser. We asked if we could just have the damaged piece replaced at that same time. She said, "Oh, you will have to contact customer service and probably send pictures." Then she started asking ridiculous questions like "Did you buy the extended warranty?" and "How old is your granddaughter?" insinuating we damaged it. Her actions clearly told me that she was not concerned about any of this and all she wanted to do was make a sale.

This was my first and last experience with this store. My son is buying a full living room of furniture and I talked him out of going there. It amazes me how they are still in business with this sort of customer service. Lesson learned!

The spring broken loose again so we called Rooms To Go again. They apologized and sent a new technician out. This technician informed us that this problem was a known issue and a safety hazard. He fixed the issue and told us not to sit in that area until someone contacted us about the issue. While there, he also noticed my son had torn one of the cushions on the couch but assured us this had nothing to do with the spring. A few weeks went by with no response from Rooms To Go, so we gave up and just bought another couch from a better quality/rep company.

My wife talking to a friend found out that this was a huge issue with Rooms To Go. So she complained on Facebook and BBB website about our experience. We got a response from Rooms To Go regarding the issue. Basically, they informed us that because there was a tear in one of the cushions, the warranty was void now and one of the customer service reps even told my wife to advise our kids not to jump on our couch. I called back furious of this statement as my kids are well behaved and older so for her to make a statement like this pissed me off.

I spoke with a supervisor to complain about the poor customer service from the techs and from April, the customer service rep on the phone, and was given the normal response, "Sorry to hear about that". There is not even a good enough customer service supervisor to give a proper apology statement. Anyways enough of my ranting, do yourself a favor and don't buy anything from this company unless you are looking for crappy quality furniture for high prices with a ** warranty. I will definitely be investigating the fact that the spring issue was reported before the cushion damage, and the fact that the technician said it was a safety hazard.

A new rep came out and said that it's a safety issue and needs a better fix. He took photos, had me sign paperwork and promised someone will call. Big surprise, two months later, nobody from RTG has called me and the couch is caving in again. My husband and I have a milk crate shoved under the cushion so we can sit and not sink in 12 inches. I plan to spend tomorrow on the phone attempting to deal with this but don't expect much. In four months, I've been given the runaround and quick fixes that led me to believe the couch is garbage and they have no way to truly fix it; that or they just don't care. They got my money. Why bother keeping me happy?

The next morning, we contacted customer service and explained our dilemma. They advised us to contact the store manager. After calling the store and getting a callback from the assistant manager, we explained the problem. He told us the bed was missing two bunkie boards that need an additional $120. They would have to order them and we would have to wait or we were welcome to purchase the display set at full price. We were never told this by the salesman or the acting store manager at the time of the sale. We were assured several times that everything we needed was included with the set. We were told wrong by the salesman and manager.

Do you think we would get an apology at least or recognition of their mistake? No! He said he would not recognize any wrongdoing or apologize because unless we purchased the mattress from Rooms To Go, then they weren't required to explain what else would be needed to fully assemble the bed. He offered two choices - return the merchandise or buy the extra pieces. We have never received such a low level of service from any reputable merchant. There was no empathy or recognition of responsibility whatsoever. $1,700 may not be a lot of money to a big company, but this bottom of the barrel reaction to our concern just cost them a potential lifetime customer. Do yourself a favor and do not support this company.

A few days later, I received a call from RTG & they stated there was nothing they could do; that due to normal use of the sofa, this can happen. I asked if they were going to send someone out to close the stapled section which the technician had removed. RTG stated it would be my responsibility to have any repairs done & I can call a furniture repair company to do so.

I am very disappointed with the response and service from RTG. I also would like to add that this was not the first time which I experienced cushions collapsing from the sofa. Our first purchase from an RTG outlet was a 2-piece leather loveseat and sofa. Because it was purchased from the outlet, it had no warranty. I just really never expected the same thing to happen twice. I will not be purchasing any furniture from RTG in the future. I hope this will be helpful for anyone who decides to make a purchase from RTG.

We waited for about two weeks to hear from a supervisor who wanted us to send her an email with the damages. Two weeks later, she stated that we can take both the love seat and also the recliner back to the store and we can exchange it but we needed to pay an extra $200 each. It was tough for us but we agreed and also vowed never to do business with then again... It does not end there. We went to the store only to be told that it was not 200 dollars each but 400 dollars each. We again reached out to the supervisor who then claimed to have made a mistake and that the store was right.

There is no way I am going to spend another $800 in that place. We then decided to call the corporate office, again with the phone tag. When we finally got a hold of someone, we were advised that we take all three pieces and they would give us 900 dollars credit or we keep the furniture and they'd give us a $250 store credit. We decided to get the $250 store credit but vowed never to do business there again. I am led to believe that we purchased cheap, old defective leather or was it leather at all? Bottom line, lesson learned. Do your research before purchasing anything. In this case I wish I did.

I will never buy from Rooms to Go again. By the way, I'm still waiting to hear from them to set up another delivery date. Guess I will have to call them myself. This whole experience has been a nightmare. I'm very unhappy with the entire situation. I ordered this piece over a week ago. Since then I ordered a washer and dryer from Lowe's, which I received the very next day. Too bad Lowe's doesn't sell the furniture I need.

The RTG website states that Customer Service is a number one priority, a claim that is not substantiated in any way by my customer service experience today. I'm not asking for a custom-made piece of furniture. I just want to buy a relatively inexpensive stock item. The lack of response and content of the responses from your Customer Service department have left a lasting impression. I would advise anyone to take their business elsewhere. Oh, and that $1,000 sofa purchase I planned to make? I will be ordering from another furniture store at a higher cost. It's worth a few hundred bucks for me to get the item I need in a reasonable time frame from a company that truly demonstrates a commitment to customer service.

I've also submitted the above to their Corporate Customer Support. If I get any follow up, I'll repost the response.

January 2013 - Our "leather" loveseat started in two areas a "bubbling" effect. I called our local store again where we had purchased the set. We had been led to believe that if we added their "leather" protection at the factory, it would extend our warranty to three years. Wrong. This only covers stains. The customer service rep readily supplied me with a phone number for a leather repair company that comes to your home. I phoned them and was given an email address to forward pictures to, which they sent to a repair technician. Within a few hours, I got an email that stated, "What you have is a perfect example of what happens to bonded leather after 2-3 years and is not repairable." My question, "What is bonded Leather?" Another call to the local store and one more to corporate and still I hear there is nothing they can do for us.

I have now searched the internet to find that bonded leather is to leather what particleboard is to wood. Not good. If our sales representative had told us that the set we were choosing would only last 2-3 years, we would not have purchased the "leather" set. It is only my husband and myself, so it is not like it takes abuse or gets used very much for that matter. We will never buy anything from Rooms to Go again. We are very disappointed and feel that we were misled.

10 days later, a full size leg arrives. I called them. They said no defect for the sofa. It is only the leg problem. All the 5 legs are the same length and not all can touch the floor at the same time. The technician witnessed this and ordered the same leg to replace one of the five. Do you expect anything would change? The technician just came and spent the time to collect his money and go. The problem is still there. No way to change or deal with the problem. Still I cannot have the sofa replaced since the sofa has no problem and only the legs problem. I cannot have refund since they are in the business longer than every one, so they have it somewhere saying no refund.

According to them, the sofa has no defect. If not even and one leg seems too long, then cut it until all five touch the floor. But the 5 legs are the same length. Seems that their quality is just so and all the products pass the QC. Whatever the problem or however large is the problem, they think it is normal. No defect. Ouch, my hard earned money. Warn everyone. Be careful not to shop at Rooms to Go if you do not want trouble.

At this point, I am disgusted with your company and your customer service is terrible. As a customer who spent so much money, you would think I would receive a little more courtesy. I am writing as I want this issue rectified immediately. I am considering returning all of the furniture to your store for a total refund as well as taking this issue to major media outlets as I did not get what I specifically ordered. I would like a timely response and resolution to this problem from a manager or senior representative who is authorized to correct this issue. Also, please be advised that I indeed ordered a sleeper sofa as I would not have purchased a mattress if I didn't think I was getting a sleeper.

I called customer service and they said they wanted to send a technician out to "fix the stuff". I told them if I wanted used or repaired furniture, I would have bought it. I told them I wanted it replaced. All had to be reordered. It is going to take 3 more weeks. In the meantime, we decided, even though it was basically "cheap crap", we would go ahead and get the matching chest of drawers as the room did not look full. I called the management and asked if they would give me a discount on the dresser for being inconvenienced, not only with an all day and half a night delivery day wait with no call, but also for having to go though it all again after waiting another 3 weeks. Their response was that they would charge me only $10 for shipping!

This was laughable since they are already delivering to my house. There was no discount, full price. Do yourself a favor and go somewhere else. There is an old saying that says you regret buying something crappy everyday. Buy something good and the sting of paying for it eases but you have a lifetime piece of furniture.

We are normal-sized people and our son knows better than to even think of using it as a trampoline or launching pad. This furniture has been used often, but gently. We received this couch the week after Thanksgiving. Before Christmas, we had our first replacement order in for the chaise. The back cushion was collapsing and despite repair, the cover would not stay zipped. When the new chaise arrived, it was very visible how worn the sofa section had become in no time. By the end of January, we had another call in for repair. This came after an exposed frame nail scraped my husband and tore a hole in the couch. Additionally, after just two months of normal use, all seat cushions had become very degraded.

All sank in the middle and you could feel the frame under your knees as soon as you sat. I could measure almost an inch and a half of compression after a seat had been vacated for more than an hour. The rear cushions were also visibly dipped. We often opted to sit on the floor for greater comfort. A service call was set for two weeks after our complaint. A very rude man came out first thing on the scheduled morning. He said he could do nothing. When I called the next day to inquire about the next step, I was told it would be 3-5 business days before his report was due and would take additional time to review and determine a course of action. At this point, my husband found an unpublished email address and we worked with them for resolution.

Despite pictures sent to them documenting excessive wear and damage, they argued that the couch was in excellent condition and refused to do more than replace the whole set. Considering that we were working on our second replacement in two months, I suggested that a more cost effective solution for both parties that continued replacements for the life of the warranty would be to return the sofa and forgive the remaining payments. We'd already paid 1/4 of what was due in this time period. They did not find that acceptable, but we didn't find it acceptable that we had received a shoddy product with poor service and slow replacement.

Rooms To Go replaced this new brand stating the same - it was defective. For a year now I have been replacing mattress every 2 to 3 months without a single call from a manager. The customer service is rude and not able to answer anything other than they will send a tech out. I have had it with their mattresses. I want my money back or I want a manager to call me, stating they offer the top of the line mattress for my year of being inconvenienced. The first mattress was a Serta. The next brand is Sealy.

They told me on the day of the delivery that they would be at my house between 8 and 12. They showed up at 1. I told them over the phone to go ahead and deliver the furniture; I would be there shortly to sign off on it. They came to my door, knocked on it, asked if there was anyone over 18 there, and then left! I called RTG and told them to keep their furniture, and to give me my money back. I was hung up on, by the manager, twice.

First of all, I want an apology from the company for their rude customer service. Secondly, I want the manager of the Newnan store immediately fired for her unprofessional attitude. Thirdly, I want RTG to go out of business forever! I will never shop there again, and if you're my friend and there is furniture from RTG in your house, please lie to me and tell me you bought it at a yard sale. It's unbelievable! After reading the reviews on the sub-par quality of furniture offered, I thank God I found out the truth of what I was actually buying before it was too late!

We tried repeatedly to call customer service but were only able to get through hours later. Same result - nothing they could do. Based on this experience, we have no confidence that they would ever stand behind their warranty and they may be one of the least customer friendly companies I have experienced in recent memory. We won't be repeat customers and urge others to stay away!

Well here it is Wednesday night, 8:45 PM, we get a call from RTG. Our salesman, he starts out saying our order is not in the system and did we call to cancel our delivery? We proceed to tell him “No, you set it up for tomorrow (Thursday).” He continued to argue and say that we are out of luck - my mattress delivery is not coming? We asked to speak to a manager; he said they all have left for the night. Then he tries saying “You didn't set up a date with the lady at the service window?” We never got close to any lady at a service window; he handled the transaction.

So beyond annoyed, my husband got on the phone, he proceeds to tell my husband the same thing that we are out of luck. My husband tells him he is calling in the morning and expects our king set to be delivered by Friday. So needless to say, another disappointing visit to RTG. They took our money and I had to pay another $99 fee and no mattress delivery. We will be calling Corporate RTG and many other sites to file a complaint on the Raleigh, NC store!

We went to the store, waited about 20 minutes and a manager named Judy spoke with us. She said the salesman claimed he told us about it and we agreed to buy the fabric protection. For a leather recliner? It's leather for cripes' sake. I told her that I would never buy that for leather. She asked, did we review the order before accepting and signing it? I said, "How? It's on an electronic screen and we were not shown the screen. We had to sign electronically also. Then it was printed out and stuffed in a bi-fold folder. The salesman did not go over it with us." She then said the fabric protector was put on the furniture before it was shipped and our $80 could not be refunded. Even with the two of us telling her that the salesman did not say anything about a fabric protection package, much less ask us if we wanted to buy it?

It was a huge waste of time. They could have just told me on the phone that no refund would be given. After reading some of the complaints on here, I guess I was fortunate that they only got to me for $80. Stay away from this place!

About a week later, the light hit it a certain way and the table looked like it had been through one of those car washes where it scratches your hood. I called RTG and they sent someone out a couple of weeks later. He has no personality, and he looked for 2 minutes and said, "I'll put it in my report." I get a call in another couple of weeks that said I was supposed to report it within 48 hours; my agreement said 30 days. He said it was customer error and there was nothing they could do because the warranty was void.

The bottom line is they were penalizing me for picking it up myself. There was no way I could scratch an entire top of a table being put together in the box it came in, which their guy loaded in my car. If you ever pick anything up at the warehouse, open the box first and look at it because it's your word against theirs. The table was not even eaten off of for a month, and they did nothing to correct it. It wasn't the money; it's a cheap table like all of their stuff. It was the principle that there was no way I could have done it and that guy knew it. I want his job if they're paying him by the hour and he's working 5 minutes.

The interior framework is flimsy and cheap. I expected so much more, especially for nearly $3,200.00 for the set. I will never shop at Rooms To Go again. I've always been a quality-minded man with very high standards. I don't mind paying over-the-top prices for good solid furniture and electronics. I feel like I bought this at one of those cheesy furniture outlets on television. The wife finally admitted she made a mistake. She meant well, but live and learn - the hard way.

Well, last week, my 84-year-old father came over. When he sat on the couch, guess what happened?! It collapsed on the floor again! I called customer service and now I'm told they won't send out a technician and won't help me because they only have a one-year warranty on their manufacturing! I suppose it's my fault for not paying attention to the warranty but the fact that this company won't stand behind their products has caused me to never shop there again. I spent over $2k on this set and now I have to replace my entire living room. It's a shame because they have beautiful furniture but buyer beware! I am filing a complaint with the BBB.

We went to the store where we purchased the furniture from. The salesperson told us they don't have a refund policy. We asked to speak to the manager. She told us the best they can do is to schedule a time for a service technician to come out and check the issue. We asked if she will call customer service from the store. She did not and said she would go back and email them right then. What a waste of time! I called customer service from my cell phone while the salesperson called customer service directly. I asked for a refund of 80% of my purchase and to schedule a pickup of the furniture. I spoke to a person who informed me that I did not read the terms and conditions of the sale on the back of the receipt.

I quoted the terms "...only 80% of the purchase price will be refunded to you... after merchandise has been delivered in good condition." I asked what good condition means to them. He said after the merchandise has been signed for by the customer it is in good condition. I asked to speak to a supervisor. I am still waiting on a return call from the supervisor who was on the other line. I will continue to call and express my dissatisfaction as many times as I possibly can stand. I will tell all of my friends, family and co-workers not to even go look in a showroom anywhere! The company policy is not being honored and the customer service portion of the business stinks. I will never buy another piece of furniture from Rooms To Go!

First problem, there was no courtesy call for the time tech will be to my home. Secondly, it should be mandatory that someone come out that day if not the next day to service my furniture that I've only had for 7months. But instead, Rooms To Go would allow me to wait another 15 days. After reading the thousands of complaint regarding your service and furniture, I need to start a petition to make sure that you are adhering to complete customer service and not dragging about a bunch of ** when someone call in to complain. And to end, stop saying that you completely understand what I'm going through; you don't! Your $3,000 furniture is not falling apart; mine is!

On Thursday, Dec. 20th, I called around 9am to confirm delivery. They stated correct delivery address and delivery timeframe was confirmed at 3pm-7pm. I received call at 1:10pm notifying me of delivery within the hour. I waited at my apartment until 2pm when I received a call from the delivery guy. Despite the fact that I had called that morning and confirmed with my correct delivery address, they sent the couch to my billing address located 1.5 hours away. I called customer service to complain. After about 30 minutes, they said they will be able to deliver later that day. I immediately received a call from a person saying she's in the delivery dept. (female named Dionne?) and they will have to reschedule. I said, "Are you sure? I just spoke to someone who said they can deliver today." She said, "Yes, I'm the person she was talking to and I told her I can't promise anything."

I complained and she said she'll e-mail the delivery manager and let me know. I got a call back 20 minutes later and she said she can deliver both pieces on Saturday (12/22). On Saturday, Dec. 22nd, I called around 9am to confirm delivery. No notes or scheduled delivery in the system reflecting what I was told. I complained and demanded to have a supervisor call me back. After waiting an hour, I called the store and spoke to my sales rep to complain. She told me they can deliver on Saturday, the 30th. I declined and demanded to speak to a manager and receive it sooner. She said they will call me back. No manager ever called back, but a customer service supervisor called me and said a delivery had been scheduled for the 30th.

I told her I never agreed to that and wanted it sooner. She said she can have it delivered on Monday (12/24) but the time will be at the discretion of the delivery person and they will call ahead an hour in advance. On Monday, Dec. 24th, no call from anyone. Customer service department is closed and I have no one I can contact. On Wednesday, Dec. 26th, I called and demanded to speak to a manager. I briefly explained my experience and the lady said there was no delivery scheduled for Monday and no notes regarding it either (shocker!). I waited three hours and got a call from a manager who said he can expedite the shipment for the next day (12/27). Couch arrived on time on 12/27 with no problems. Let's see how bad they can screw up the delivery of the sofa sleeper piece in mid-January.

I paid for the dining room set because this was something I saw on the internet and I dream of owning it one day. My day had come, and I wanted what I worked, sweat, blood and tears for. I waited two months. I received my dining room set December 11, 2012. When I called earlier to complain about the inconvenience in waiting so long after paying you guys the full amount, I asked, “Could you give me two more chairs for the inconvenience?” The agent on the phone told me, in these words, “Oh no, Ma’am. Rooms to Go would never give you anything for your inconvenience. We don't do that. Sorry.” Now, when I got my dining room set, one of the chairs had a slash in the back. The guy that was putting the furniture together cut the chair and tried to tell me, “We’re gonna tape this chair up for you.” I looked at him and said, “Oh no, you’re not. Get me a new chair.” And the guy complied, as he should have.

When I called the customer service number, they informed me that a chair would be switched out on December 19. This is unacceptable and a bad way to do business. I have never, never had a furniture store make me wait 2 months for me to receive an item and then make me wait for an item that your team messed up; moreover, to have your employees speak to me as though I'm am unworthy to receive anything extra. My friend Lonnie ** bought furniture from you, Rooms to Go. When I told him how I was treated, he was upset as well. I am not very happy with your service. You could and should do better. I am not a happy first time customer at Rooms to Go :(

When I called customer service for help, they sent a technician to check out the damage, and they determined that it was all my fault and they refused to help me. I am still paying for the furniture, but once I’m done, I will destroy the RTG card. I do not want their cheap stuff anymore - not worthy. At the end, I had to buy some paint and drawer liners to cover the parts that were damaged, a simple solution that they could have ended with to keep a customer happy. Too bad RTG!

Customer service agreed, delivering another set of the same furniture next week. As the furniture arrived, we checked the footboard of the bed and it had the same patches of holes. Clearly, it's a manufacturing defect on all of the pieces for this set of furniture. I was sad and disappointed because I really liked the set but I wasn't going to live with defective furniture that I paid the full price for. I wasn't too worried because I was definitely sure that when the service technician came in he would see the holes and we would be able to pick out a different set of furniture. Well, to my absolute disappointment and shock, I received a call telling me that the dots/holes were considered to be a part of design, according to technician! Are you kidding me?! The lady who called me was absolutely rude, told me it was my job to inspect the furniture at the store and no refund or replacement will be issued. No one has ever spoken to me that way, especially a person from customer service.

I worked myself in customer service for 8 years and I would've been fired for talking like that to a customer. I couldn't believe it. Even if I saw the holes in the store, I wouldn't have thought anything of it because it was a showpiece and it may have some damage on it. I wouldn't have been too worried about it because that wasn't the piece I was getting. Anyways, besides the rude customer service representative and ridiculous no exchange policy, I have to live with the set of furniture that I don't like? I am absolutely convinced it is defective and I do not care what anyone says. This is 21st century and any company should have a more decent customer service and exchange policy. Even if those holes are a part of design, I should have an ability to exchange the set if it wasn't what I had expected. It seems like if I bought the set online, I would've had the ability to return or exchange. But because I picked it out at the store, I can't exchange it? I would have never dreamed about having so many issues and so much trouble with this company.

Once they have your money, they don't care. I am so disappointed and I will never be returning to RTG. I really wish this could be resolved and I could pick out a new set but with the current policy and horrific customer service, it seems to be impossible.

I called the store and Carla apologized for making the mistake and said she would fix the problem and call me back. The delivery drivers were still waiting and the driver explained to me that I would need to keep the furniture delivered or it would take more than 2 weeks to get what I actually ordered. The deliverymen left the furniture in my bedroom, with my mattresses sitting on the floor, the dresser half put together, and the bed still in the box.

When Carla called back, she said it would be another week before I could get what I had paid for, and before they would pick up the items left in the middle of my bedroom floor. I told her this was unacceptable and I wanted to get the furniture I paid for. Carla and the manager Michael ** were supposed to work on the problem and see if they could get me furniture on Tuesday (October 23, 2012). Carla then told me that there was another bedroom suit I can get on Tuesday, but it will cost me an extra $100. I told her this was unacceptable and I felt as if this was done on purpose just to get more money from me. Carla and the manager then supposedly worked to get me the bedroom suit I originally ordered and I was told it would be delivered on Friday, October 26th and I would get a call this a.m. (10/22/2012) from the store's Assistant Manager Scott **. Carla also stated that I was to receive $215 back and it would be a check sent from the corporate office. I reluctantly agreed to this delivery date and made arrangements at work to have someone work for me.

I never received a call so I called the store and spoke with a Karie (pronounced Car-e). She stated that my furniture would not be delivered until 10/30/2012. I told her this was not what I have been told and that I would be at work that day. I asked to speak with a manager and was transferred to Tarra, who became argumentative and said that no one had told me I would get a delivery on Friday 10/26/2012. When I told her I have the voice mail left by Carla, she said the voice mail was wrong. I then told her I just wanted my money back and I would go elsewhere to buy my furniture. She said I could not have my money back, that I only had 48 hours after purchase to get my money. I asked her how I was supposed to know at 48 hours that they were going to breach the contract and deliver the wrong furniture. She became very angry and hung up the phone.

I called back and asked to speak with the manager and I was then transferred to Scott. He proceeded to say there was nothing he could do and if I wanted my furniture, then I would take delivery on 10/30/2012. I explained to Scott that I work 12 hours shifts in a hospital and that I would not be home to take delivery on that day. I again stated that I wanted my money back and he said I could not get my money back. He said if I look at the back of my receipt, it states that I only have 48 hours to get my money back. He said there was nothing else he could do for me and he gave me the 800 number to call. I then called the corporate office in Florida and was again told that the delivery date is 10/30/2012.

I don't know what to do at this point. I am out almost $4000. I have furniture in my bedroom that is not put together. I have been sleeping on the floor, and I can't get my money back to go anywhere else to buy different furniture.

It wasn't there. He went back into the office with the entire contract and returned with the contract with an additional page. This page was not in the original group of pages with the contract, but because it was there now as a part of the contract, I agreed with the contract and signed it. It showed that after paying $2,700.00 est., I would be finished in a 12-month period. Once the document was signed, the manager took the document back into the office and stapled it close with a business card on top. Thinking that I had the whole contract that I had just seen, I left a satisfied customer. Instead of paying his suggesting amount, I paid $250 per month on the first day of each month and on time each month. In addition to this, I put a $481.07 as a down payment. I work in Hawaii. A month later, I returned to Hawaii and looked over the contract - the page that wasn't there in the beginning wasn't there again. So now I have no 12-month contract, yet I made every payment as the sales manager had suggested.

I was thousands of miles away, so to go back into the store at this point was not going to happen. Regardless, I trusted that what the manager said was true. I could pay a certain amount and more and surely no reputable business would trick me out of my money. Well, I paid $250.00 per month for 9 months and went into the office to pay off the furniture in October, instead of waiting until December, just to find that they now wanted $1947.38 as the balance. I was pretty sure that I had paid $2731.07 and that the worst case scenario would be that I had to pay a couple of hundred dollars, but nothing prepared me for this. The page that was missing from my copy that was provided by the RAC or Rooms-to-Go manager was also missing from the store document.

I spoke to the manager at the store on October 8, 2012. She informed me that the previous manager was no longer with the company. She and I had gone over pretty much everything I have stated in this document. I assured her that I will not allow Rooms-to-Go to rob me or get away with their unsavory sales practices and that I would like to discuss this issue with the store manager or the RAC Acceptance manager. Two days later, I had that discussion with the store manager. They are in complete denial of having any such a program where you can pay off furniture in a 12-month period without then paying an additional lease fee.

Then, after a long conversation with the RAC manager, I advised the manager that I would like my money returned and I will gladly return the furniture. If this is not appropriate, then I would like to have arbitration or we could resolve this issue in small claims court. Somehow, this trick of scamming me out of hard earned money in this economy is not going to be made easy. I am now awaiting this arbitration that Rooms-to-Go and RAC Acceptance are scheduling. If there is no agreeable result, I do plan to take this issue to court. No one staples your copy of a contract close with a business card attached unless they are trying to get away with something and I gave them the benefit of the doubt because the are a reputable company. This is my only mistake, but I refuse to allow them to capitalize on this unfair practice simply to gain sales and profits. This was a scam that I would have never expected from a place with such a national name and size, but anything is possible.

My husband called today and we talked with a supervisor named Sheryl. She actually approved us to go to Rooms To Go and replace the entire group. I think this is a very unusual situation; she was in a good mood. Trust me, I would never ever buy from Rooms To Go again. And I would tell anyone if you go to Rooms To Go, expect the worst furniture you will ever find. I regret every single penny I ever spent there. The furniture is junk, trashy and a piece of garbage.

I can't even take them to small claims court because I live in NY and the company is in Florida. Do not buy from this company! I should have dug up this review site before I purchased this garbage. I'm so upset, I could cry and there is no recourse. I put a complaint in with the Better Business Bureau, but I'm not sure if it's going to do anything.

Since I only brought the defective part, I told them to arrange to take the table from my home. They refused and told me to call the memorial office again. I called the memorial office; they refused to get a truck to take the table and told me since you picked it up, you have to bring it back. I explained that I went already once and will not go again. The manager was rude and she told me this is not going to happen, that we pick it up. I wrote a letter to the owner and asked to get the owner to read my experience. Nobody called me to apologize on the bad experience. Bottom line, this is a very bad experience, bad customer service, defective product. Be aware.

We thought this a nice feature but it really wasn't that important as she was not trying to rebuild bad credit and planned to pay it off within a year. She made a down payment of $424.28 which included delivery of $119.00, the tax was $243.75. So imagine her surprise after a year of payments of $294.44 when she called the store to find out what her payoff or balance was and they told her she still owed $2,650.00 and had only paid $400.00 or so to the principal! Why we asked? Surprise! They had lied and after several questions told us that RAC stood for Rent-A-Center! Additionally if you did not pay off the total $3,000.00 in 6 months, you were charged an additional $3,000.00 all over again and then if you still didn’t pay it off and took the entire 36 months to pay, you would be paying on another $3,000.00 on top of that!

No wonder they will report you to the credit bureau as paying 3 times the amount because that's actually what happens because you are not buying and making a simple traditional financing with Rooms To Go! You’re renting/leasing through Rent-A-Center! The payment plan is absolutely ridiculous, unheard of and nothing but a scam. In addition to tacking on $3,000/$6,000, the financing is 32% to the principal and 68% to interest! When we discovered this, we immediately called the store and were directed to a lady in the RAC Office, Susan, and explained what we had not been told by Danielle who is now no longer an employee and our sales person Michael about any of these contract details. We told her that this was malicious premeditated procedures to scam poor people or those that are in dire straits into a payment arrangement that makes RAC/Rent-A-Center triple the money.

If we had wanted to deal with Rent-A-Center, we would have gone there in the first place. The truth is we would have never stepped foot into a Rent-A-Center simply because we already knew people that agree to buy and accept the terms of Rent-A-Center are desperate. Actually, we would have walked out or paid cash. We were duped into thinking we were making a traditional finance agreement with Rooms To Go. They never explained what RAC stood for. I was told I would be contacted by Susan’s manager, who by the way I had to call. So, I was contacted from a Mr. Patrick **, manager who started the conversation by using the words third party, hear say, and your daughter is obviously an intelligent individual so she must have read the fine print. I said no, they never offered the fine print. If so, we would have read it. They misrepresented the entire program.

My daughter at this point has paid over $3,600.00 on this furniture. I told the first manager Susan and when asked by Mr. ** patronizingly "What is it that you want?" I said I would like to figure the purchase of the furniture at regular or decent financing and pay the difference. My daughter has paid over by $516.33. They offered that she pay $1,000.00 more which We won't agree to because she is not getting anything in return for it such as merchandise. I suggested we subtract the overage she paid of ($516.33) from the $1,000.00 they thought she should give them and pay the difference and he said "Ha no way! We will or my manager will never agree to lose out on $1,600.00!"

This place needs to be investigated for fraudulent, misleading and lying to consumers that can't traditionally get financed. They fail in every way to tell the true details. Mr. ** who, was by the way extremely patronizing, said that he was proud of their program, and proud of the over 6,000 people on this program. I told him they are either so desperate or do not understand that they are going to be paying Triple the amount of the furniture. I said if you think we are going to give you $3,000 or $6,000 more, then let us come in and pick out two more rooms full of furniture. Needless to say, we ended the call not on the same page he said he would talk to his manager and see what they would agree to, but he warned me we were really pushing it.

I asked him if he had a daughter, would he want her to be misled and scammed in this manner. He said no, but yet he and RAC Rent-A-Center are okay with doing it to everyone else. I am prepared to contact an attorney and he said go ahead, that will cost you more than we are asking you to pay. I informed him I have plenty of friends that are attorneys that would support me pro bono. He said go ahead if you want to go that way, we have lawyers too! I plan to call the Better Business Bureau, The Department of Consumer Affairs, and the Federal Fair Trade Commission. I have also contacted the State Attorney General’s Office to report a violation of the Consumer Fair Trades Act. I will also call every news station here in San Antonio, Texas and will copy this letter to every social media site I can find! I am also not above standing off their property but visible enough with signs to warn people away from this store and any other Rooms To Go.

These people need to be stopped. This is nothing but a scam and highway robbery. We are not going to stand nor will we roll over for this hideous misrepresentation! We are also prepared to join any other individuals in a class action suit. I noticed there are over 200 complaints here and this is the first place I looked. I plan continue to keep looking. People should be told the truth not brushed over with bells and whistles just to get a sale especially when they fail to describe who RAC really is!

My wife talked to Frank and the salesperson. They lied to her and when she called them on it to their face, they will refund 1/2 the price of the service plan. I walked up and she told me that they would only give back half, then she walked around the corner to see and check the kids. I was there with Frank. I told Frank that I'm not as calm as my wife is (I talked with my hands but I was still 3 feet from him) and before I could start stating my case, he interrupted me and said, "Don't point at me." Honestly, I didn't know I did, if I even was, but after he so rudely interrupted me, called my wife a liar, offered half because he knew they were wrong, it pissed me off and I did wave my finger in his face. The next thing, Frank and 2 other guys were kicking me out and telling the other workers go call the police.

Then I said, "Isn't the customer is always right?" and they answered no! Then I said, "Fine, I'll leave the deal with my wife. She is the calmer one." They told my wife like a bunch of kids, "We are not going to deal with you either because your husband put his finger in my face." Then my wife asked them to email the regional manager to contact us and Frank said he wouldn't, that we needed to contact 800 customer service. All of this over $120.00 and we need 2 kids' bedroom sets and a master bedroom set that we had already picked out and was going to buy. Again, just let me say Bonny and the last lady (forgive me I forgot her name) at the 800 customer service are the greatest. If they were in Texas, I would try and get them in our company.

Both pieces made creaking noises when you sat on them. Completely misleading from what was on the showroom floor. These are not quality pieces that I expected to purchase. These were very poorly made furniture. Fraudulent and misleading the customer at best. Also the tables were made of wood veneers and wood. We were told that they were solid wood! I asked the manager to have a technician or himself to drive out to the office to review the pieces. He refused, saying that we needed to contact customer service. The manager stated we could get store credit if we switched out the pieces, which would cost more money including additional shipping and handling. Since this was a damage and quality issue, I should not have to pay anything else. It would cost more if I wanted to reselect something different plus shipping and handling costs. I told my father to return everything and get our money back because no one was paying any more money to have anything replaced or reselected.

The store manager gave use very little wiggle room to work with, so therefore decided to take a chance with customer service. He refused to replace the pieces on his level, instead we had to deal with customer service to get anything resolved. After many phone calls to RTG customer service, I found out there was no warranty on the pieces, nor any refunds due to the fact that the shipment went to a commercial location. Another surprise was when I found a $100 worth of fabric protection on both pieces was voided as well because the pieces went to a commercial site. Customer service rep from corporate office stated that the fabric protection was never to be sold to commercial site. We have yet to receive a refund check for the fabric guard. The store told me that the fabric protection is under warranty regardless if it was sold to commercial or residential property. Corporate stated otherwise. The same with the warranty on the furniture.

After a complete runaround from customer service for weeks, they finally authorized out a technician to come out to inspect the pieces. The technician said he would put in the report that the items were damaged and they would more than likely be replaced. He would repair the tables and when asked if I wanted new ones, I said yes. When RTG customer service contacted me on August 13, 2012, the CSR told me that the technician fixed the sofa table, removed the scratches and there appeared to be no damage to the sofa and loveseat. I told her that the items were defective and the sale was also misleading to the consumer. I wanted my money back. She told me it was not the policy of RTG to refund and that the shipment was satisfactory, there would be no replacement whatsoever. I demanded to speak with a manager. She refused and again, I asked for a manager. She placed me on hold for five minutes.

The CSR came back explaining that five pieces including the sofa, loveseat and all three tables would be replaced. I figured the first shipment was just a bad shipment. This morning, we received all five pieces. Upon inspection, again the new sofa was in the same condition, if not worse, than the last ones. I refused shipment. Around 2:30PM, a CSR contacted me stating that I could go back into the store and do a reselect for more or less of the price of the two pieces. I went back into the store and select a $2,000 set, which was the same price as that of the last sofa set we purchased. Now RTG wants anywhere from $316 to $456 more, not paying one more dime. Also customer service has yet to "approve" or give credit so that I can get a new set anyway. I do not want anything else other than what I paid. You cannot give me what I paid for, I do not want anything else for fear that I will go through the same process again with another set.

I expect 100% of my money back. I pride myself on client satisfaction and care. I would never treat a client as the way I have been treated by Rooms to go. Very disappointing because I shopped for weeks to find the right pieces that would go with the color scheme of my office. I could have gone anywhere else but I went to Rooms To Go because I thought they had the selection and quality that I needed. Apparently not. I am disappointed because I expected professionalism from a national-wide store chain that prides themselves on customer service. I am very disappointed in the quality of furniture that I received. Due to the runaround, I want 100% of my money back because if I go back for a reselect, it will cost me more money to purchase another sofa and loveseat set. I would have never purchased from RTG if I did a little investigation into Consumer Reports on the web.

A month goes by and we haven't heard from Rooms to Go. We call and they never ordered the part but assure us that they will order ASAP. Another month goes by and we call back and they said the part came in and they would send someone out. We scheduled an appointment for the following weekend. The repairman installs or attempts to and reports that the part was the wrong one. We called and voice our disappointment and the service department said that they would do an "exchange" and that they would make some sort of restitution. My husband asked what sort of restitution could we expect. The customer service rep said that she couldn't divulge that until delivery was made. That sounded odd to us but we accepted her response.

We had faith that they would do something. After all we had a defective bed for approximately 6 months now. So, we wait another two weeks and they brought the "exchange" bed. We called as we were directed to do to see what restitution would be made and was told that they would remove the delivery charge of $49.95 off of our $5,000 balance. That didn't seem fair to us but that's all they were going to do. I will not shop at Rooms to Go and will be telling everyone I know not to shop there as well. Thank you.

Then, the manager began to tell me about the policy and that if I put something on delayed delivery, there's no guarantee that it will be there. I said fine, but I don't feel I should pay them 20% for not having what I wanted. The manager walked away and came back to tell me that she was giving me a full refund (after she heard me say I was going to write a complaint), but it would come in the form of a check from the corporate office.

Really? I gave you my debit card and now, you are telling me you can't just credit my account? All in all, I walked out of the store with an invoice showing a refund but don't have one in hand as I am supposed to receive it in the mail. Somehow, I don't trust them. I will wait to see. Watch it get lost. Beware, don't buy from this store as they have no customer service skills. And once they get your money, that is it. You are better off paying more at a reputable store than going through all the hassle with these fools.

Rooms To Go ordered another table top and it was delivered today with damage. The leaves do not fit flush with the table top, there is crush damage on the corner of the table and crush damage on the end of the table where a strap used to secure it during transport was overtightened. The delivery team insisted on installing this table top stating it had less damage than the previous table top. I contacted Rooms To Go customer service and told them they again, they delivered a damaged table top. I was told they would not replace the damaged table top because this was their third trip to replace it.

I asked why they are delivering damaged merchandise to me three times now disqualified me from receiving a new undamaged unit I paid for. I was told they now have the option to repair the damaged table top and not replace it. It's refreshing to know if Rooms To Go delivers new furniture in damaged condition to your home three times, you're stuck with it and the repair they do to it. I call it **! I was getting ready to purchase another $3,400.00 mattress from them. They can kiss that sale goodbye. They will also be receiving their damaged table back and refunding my money for the table set. Small claims courts don't like to see consumers being screwed. I wish bankruptcy upon Rooms To Go in this poor economy, solely based off their lovely and wonderful customer service.

I purchased furniture from Rooms To Go before in 2008 and the experience was great. On Saturday, I moved into my condo and journeyed to Rooms To Go to look at furniture. Barry was my sales person and he was a great sales person, talked me to upgrading and buying various additional protections. On June 27, 2012 my furniture was scheduled to be delivered between 2 to 6. I received a call from an 813 number at 5:48. The caller’s reception was horrible. I explained to the caller several times that I could not hear him. He continued to talk in attempt to explain that he was downstairs. I was able to understand this after several attempts. As I explained to him that the front office could let him in the gate, the phone disconnected and I called back to no answer. I went downstairs and the truck was not there. I called and left a message on the caller’s voice mail and I then called customer service as it was now 6:05 and I had been waiting since 2. Customer service was unable to assist me.

Around 6:20, I received a knock on the door and it was the rude guy from the call earlier. His boots were saturated in dirt from bring outside and he said nothing to apologize for being late or the inconvenience. My unfinished unit with new carpet became saturated with dirt. He hit the lower wall as he was moving the dresser from in front if the cable and plugs as he begrudgingly said to me that his job was only to deliver and not to set up the furniture. The bed rail was chipped in two places during this delivery, the wall with a hole, the wall from where he placed the bed marked up, the bed not assembled with the mattress, the debris from the Styrofoam, boxes left all over my condo and outside and my lamp shade and lamp broken.

This was absolutely the worst customer service and experience ever. My door frame, walls as well as the paint on the outside of the door were all damaged. I am truly dissatisfied with my experience and regret purchasing my furniture from Rooms To Go. Do not purchase furniture from Rooms To Go. They will provide great service in the sell room, however, their delivery people, customer service and claims employees could care less about the customer. They falsely advertise that customer service is their top priority.

In the meantime, what am I to do? I called back and they told me I can have it repaired, just keep my receipts. I'm calling the apartment maintenance and letting them handle that portion. My issue is not once did the store offer to sell me a smaller sofa that may fit. They proceeded to tell me that my refund would take 7-10 business days. Not 7-10 days from the purchase date, 7-10 days from the time the return is received in Atlanta and the paperwork is done. So you're telling me I have to wait until Friday for you to process the paperwork, then request a refund? Today is Wednesday. So I'm without a sofa, the company is coming into town for my daughter's wedding and the best you can do is say, "I'm sorry, it's company policy"! Really?! I'm pissed. I will give them this. They have a beautiful commercial and it would lead you to believe they really care about their customers. Don't believe the hype.

This is not true. We can fax pictures for anyone to understand what I am talking about; it is a product defect. We were told under the coverage that if anything happened with the furniture and if they cannot fix them, they will replace them. This is awful. We have suffered so long until finally we come to a conclusion and this is a very bad one. We have not finished paying for the furniture yet; it has been just two years and the peeling started at the end of the first year of purchase. Something must be done and we are expecting them to replace it like the promise at the time of purchase. Can you imagine this? You have not yet finished paying for your items and it is all messed up already and you know it is not your fault. Then you think your insurance got your back - but, no, they try to turn you around and are in denial. That hurts.

My husband said, "Are you serious? You really think we tore the sofa on purpose?" The man walked out of my house and another gentleman came inside and wrote what he seen and left. We received a phone call a week latter from an RTG representative and was told the sofa would not be replaced due to it not being conditioned enough, sunlight damaged which caused discoloring in the sofa and the tears by neglect. My husband told the RTG rep that it was funny. When the gentleman came out to my house, we were told we were not conditioning enough and now you are telling me we are conditioning too much. So which one is it?

She came back on the phone and said we needed to follow the instructions on the bottle, which doesn't state how many times and the proper way to clean. Directions on the bottle: Before applying, always test for colorfastness in an inconspicuous area. Shake well. Wipe on leather conditioner using a soft colorfast cloth. After a few minutes, wipe off any excess with a clean dry cloth, and buff the treated area. May slightly darken light-colored leathers. (Wow, it doesn't say how often to do!) My husband said that the RTG rep, the store manager instructed us to use once a month, which we did.

She then replied that we are out of warranty. My husband said, "When did the warranty end?" She couldn't respond. He hung up! I called back and said that it's crazy what we are being told. I explained everything my husband was told and stated there was no way we had sun damage as I have color screens and there is little to no sun in my living room. I then stated I pulled up my invoice and my warranty is still in effect. The tears on my sofa was not caused by not conditioning the sofa. The tears were in between the sofa were no one sits on or has their back against.

She asked me if I could take pictures and send to them and I said, "No, if you want pictures, you need to come to my home and take this but I am not going to accept this." A week later, the same rep came to my house (that we were informed was not going to come out to the house) along with another rep and pictures were taken. I called the store a week later and was told the claim was denied due to home usage. I said, "Have you seen the pictures your rep has taken of this sofa?" No, she couldn't pull them up. I advised her she might want to review because this had nothing to with home usage and it had to do with poor stitching and busting from the seams.

I was on hold for about 15 minutes. Since she realized I was not going to accept this, I was told then my file was still open. I said, "Then why was I just told this?" She couldn't answer me.

This Monday, my husband received a call and was told they are going to replace the sofa. We could go into the store and choose another one and if there was a difference we had to pay, if more. We wanted the same sofa; however, it was discontinued. We have to do in 30 days. I called the store to make sure there were notes in their system before I went there as I knew there was going to be another problem.

I called the Covington, LA store and, of course, there were no notes from the conversation they had with my husband. I called the 1-800 number back and informed them. She found the notes and said it will be there when I call the store back. I questioned how much I was going to receive for my credit and was told a little over $1900. I said, "Where did you get that amount from?" "You will have to talk to the store." I called the store back and was informed they did receive the notes re my credit. I then asked about the amount and was told the same price!

I questioned it again, "Where are you coming up with that amount? The sofa and the package deal was only a difference of around $150. I was then informed the package deal was around $3000. Their break down is $1900 for the sofa, around $378 for the coffee table (keep in mind I paid for coffee table because the one they wanted to give me I didn't like), ready for this one, $600 for the free TV. So, they advertise you are getting a free TV, but when you have a problem with your sofa, it's deducted from the full price of the stuff. So, you are really paying for the TV in the case when your furniture falls apart less than a year.

I would have done better paying the $2900 and just getting the sofa. These are things you are not told in advance. So the commercials you see on TV that says you buy the room you get the TV free is false. You are paying for it. The best part about the TV is you have to wait a week before you can receive the card from Best Buy. So I have a credit for around $1900.

The problem is, the sofa that is like mine is around $3000 which is more than they are giving me credit for. If I want a new sofa, I am going to have to come out with the difference, which I don't feel is right! I will never buy from this store again. I was very shocked to see all the comments regarding almost the same situation that I am having. I think something needs to be done about the way customers are handled in these situations. Their commercials need to be taken off the air and you need to be told what happens with you are in a situation like this.

I again called customer service, who were rude, and I was told they would not deliver another trundle to me. She stated the furniture was new, no matter whether it was scratched, dented, or whatever and that I should have accepted it and they would send their service tech out. I called again complaining about the furniture, which scratches easily and that the previous tech had not fixed problem and I still had not received a trundle. The person was extremely nice and made an appointment for a service tech and for the 3rd delivery of a trundle. The service tech was extremely nice and fixed the problems with the existing furniture. The delivery was made again with same problems with the trundle being dented and scratched. Customer service called me that afternoon, wanting to know about delivery. I told them of the same problem. She told me she would check and call me back. No call back, so I called them.

This time, they told me the trundle was discontinued. I replied that if a trundle was not available, they could pick up all the furniture. I was told they would contact the store and call me back. Three weeks later, there's no response, so I called another RTG store and asked if they still carried that trundle bed. I was told that it was re-done but available. I then called the manager of the Kids To Go store in Greensboro, NC. She apologized for all the problems. She would call customer service and call me by the end of the day. Well, it's over 2 weeks, and I have not heard anything. I called the manager again today. Her response was "I sent customer service an email and I will call them again today." It's been almost 6 months, and I still don't have all the furniture I am paying for. Today, I will call my lawyer. I'm through trying to talk to a company which doesn't care. Please don't buy furniture from RTG.

So then the back of the sofa has a tear. They came and glue it back together. Can you believe that? Then the back inside of the sofa broke. It was sticking out at the back on my wall. They came out again 4th time for this sofa. He took the back off and he said he repaired it. He said the staples have come loose. Now, I asked, "You think I could get a new sofa or pick something different?" He replied, "You have to get with customer service about that." Mind you, this sofa still smells. So I called customer service and got the runaround. I asked to speak a supervisor. They said they are the ones to make the decisions about getting a new sofa. The lady wanted me to send her a picture of the back of the sofa. Their service is very terrible and customer service is rude. They were not talking like that when we spent over $2,800 in their store. We are going back to the store we bought from. Their furniture is not good quality. I don't care about them having Cindy Crawford on their commercials. Loud and clear, I will not ever shop there again. And I will tell everyone I know not to buy any furniture from Rooms To Go because they are big fat liars. I am very angry and dissatisfied with them. I rated them no star at all. They are not even a half of a star. Their rate is 0.