Rooms to Go Reviews

I purchased a bedroom set which included two beds, a full size and a twin. The salesmen asked if I wanted the mattress covers. I was not aware that there would be a charge for them. When I received them, they were the cheapest covers you could imagine but they cost 96$. I returned them to the store and was told I was stuck with them. They said that once you accept delivery of an item, you cannot return it!! No matter what!! Do not buy from a company with this type of policy. The furniture was fine, but what if you notice something after the delivery? You are stuck. Go elsewhere.

Have never done a review before, but Rooms To Go has now given me the worst customer service I can ever remember getting in my 57 years. Four deliveries to get one living room set of furniture to my house. The loveseat was left with plastic ties under the recliners, so they did not work. One recliner on the couch did not work at all. Took three weeks to get them to fix that. Now, after 6 weeks, I finally got the mirror I bought. It's broke. The delivery man said "If anything wrong, just call customer service". He knew it was broke, but said nothing. On third delivery, they ran over a large sprinkler head and broke it. Still haven't gotten anyone to call me back on that. Have sent several emails to corporate. Nothing. Class act. Anyone know a good furniture store??

If I could give NO STARS I would. I ordered furniture from this store in February and financed a bunk bed set (bunk beds, mattress, desk and dresser) and also a couch and ottoman. On the day my furniture was delivered the ladder for the bunk bed didn't come and when I asked the delivery guy about it, he said it was not on the order. So I had to go back in to the store (they wouldn’t take the order over the phone) to order it AGAIN.

This was the first and last time I will order from Rooms to Go. I wish I had done more research before placing the order. They state on the order that merchandise will be delivered 3-5 business days and I would receive a call when it would be delivered. To make a long story short I was told numerous times someone would call me back regarding my order and I never received a call. They could not even tell me when it was shipped. I was told once it may take up to 8 weeks. Another person told me it had to come from the vendor in China. Besides all the bad customer service once the chairs were delivered they had to be assembled! No where on the website was this stated. How do 2 eighty yr old people assemble lift chairs? Really bad experience. I tried a customer complaint this morning & was hung up on or disconnected.

I ordered a sofa and it was delivered all fine but at 7 AM in morning... that is a not a time to deliver something so early in the morning. However, I accepted and it was fine until this second incident happened. I ordered a dining set and a cocktail table and set up a delivery for Saturday with their 4 hours delivery window (it sucks). They delivered the things but a piece in cocktail table was broken. The moving marble piece of the dining table was uneven. The two chairs of dining set were scratched and broken. We scheduled for a replacement delivery again on Saturday and again 4 hours delivery window. (It takes away whole day.) And after waiting the dining table was the only thing that was replaced fine, as the replacement of two chairs and cocktail table that they brought were again broken.

2 deliveries. First they were 1 hour plus later than the window, they never called, we called 3 times. 2nd delivery they were on time but never called, they went to the Apartment office. We told them we would be there in 10 minutes, their dispatch told us that was fine. They left never came to door. We called, took 2 hours and they told us 20 minutes. And they told their dispatch they had delivered it when they were never even there. Finally we screamed enough to get it delivered. They are not competent. This was a fiasco. For something as easy as deliveries, they do not seem to understand the customer in customer service.

3 men showed up at my house yesterday. They literally looked like they just knocked over a liquor store. If not for the big truck saying Rooms to Go outside my door, I would not have let them in. The men were wearing untucked shirts and came in with a terrible attitude. I had paid $100.00 to have one piece of furniture delivered and set up. They did not want to install the hardware or secure the top hutch to the bottom console...which by the way can be dangerous if it topples over. They all left pissed off because I insisted that they actually "set up" the furniture. I would not have been able to open the cabinet doors without the handles being installed.

I ordered furniture from this company and TWICE I tried to have it delivered. Both were no-shows. And when I called their customer service department, they were extremely rude, incompetent reps. I was told my furniture was on the way at 8:30 pm. When no one came, I called and they were closed. I was never given a 4 hour time frame (as I was told), so I had waited around from 7 am - 10 pm. This has not only happened ONE time but TWO. I will never do business with this horrible company again. Not that they care... Their customer service reps need to be given a lesson on how to handle CUSTOMERS. They acted as if I was bothering them by inquiring about my furniture. One woman told me I needed to get a U-Haul truck and meet the driver if I wanted my furniture. Never again...

I ordered online with Rooms To Go and it was a terrible experience. I ordered two rooms of bedroom furniture for my two sons. When the furniture was delivered, the hardware was missing from the pack. I was told by the delivery driver that I had to call the customers service line and let them know the hardware was missing and have them ship it to me. I called the customer service number and was told that it could take 5 to 10 business days to receive the hardware needed. I asked could it be overnighted and was told no....

We went to RTG Ft. Myers, we were not pleased with the level of CS, so we took notes went home and ordered online. There were some changes (colors that could not be done online) so we called internet sales and spoke with ** who was very helpful, polite, and got everything done to our satisfaction including setting up delivery. When all was done he asked for credit info just for identity and I was assured that total bill would be charged to their RTG CC with the too good to be true financing. The call ends and everything looks to be ok until I get a phone call 3:30PM telling me that the truck is in the driveway (The delivery date isn't until 7/17/2015).

After purchasing a sectional and ottoman from Rooms to Go I was initially satisfied even though the couch seemed to be defective the day it was delivered. When we sat on the sofa it instantly sunk in and almost felt as if we were sitting on the floor. The couch is now flat and the boards have broken underneath. We have had the couch for little over a year and are actually still paying for it. Today 6/5/15 I called customer service to express my disappointment and I received the WORST customer service from the representative. She was very nonchalant and wasn't empathetic and did not display the type of customer service necessary to keep me as a customer.

I was told to be home on june 6th 2015 between 2-6 for a delivery of my chair. They got here early instead of 2 pm. It was not my fault I was here at 12:00 pm so I missed my delivery. Same thing happened on previous delivery, was told same time frame 2-6 pm. They DID not get here till 8:30 pm that night. Now I would like my delivery to be delivered in the next 2 days or this will be the last time I use rooms to go and I will let a lot of people know how bad rooms to go is. I'M retired military and disabled vet, will pass the news thru over 8000 soldiers to stop shopping at rooms to go the way they treat disabled veterans.

Cindy Crawford Alpen Ridge dual recliner sofa, stationary loveseat purchased @ Rooms to Go, Glenwood Ave, Raleigh, NC. We purchased dual power sofa and stationary loveseat and cocktail table on 9/25/13 for a total of 3154.42. One side of the dual power sofa has already quit working or works occasionally. For about the first couple of months after purchase, someone from customer service called every week if not twice a week offering an extended warranty. I finally agreed to this and was told that my bill should increase approximately 10.00 a month. I watched the statement and never saw it increase. I emailed several times and was just simply brushed off with "we cannot find the account/no matching telephone #". Until then, no response at all. We were in the Glenwood Ave, Raleigh, NC store on Memorial Day and was assured someone would call on that Tuesday, 5/26. Well, Tues came and went so did Thurs, Fri, Sat.

I purchased a $2200 bedroom set from Rooms to Go which was delivered in two separate shipments. The first part came in smoothly with no issues. However, the second part was quite the hellish experience. They came to deliver the second part outside the assigned delivery window and I was not at my place. I called in about 20 minutes after I received a call saying I was not there to sign for the delivery. I was told they might be able to swing by again on the same day and if not, I would get a call to setup another delivery date, neither happened. I called in again the next night to be told I was going to have to wait another month to get the second part of my order. On the day of the second delivery attempt, I get a call explaining how they had sold my furniture to someone else. I'm not sure if it is even legal to sell something you have paid for in advance, but nevertheless, a horrible business practice.

My fiance and I originally purchased our living room and bedroom set in March. ** advised everything will be ready for delivery. A few days before delivery date which is in May, he advised the head and foot board will be available for delivery in June 9th. We didn't mind because it would be before we get married which is 6/27. After they were delivered; we received a called from corporate advising the delivery date changed to 6/30 then we received another call that it's extend to 7/19!!! I spoke to ** - she was not very nice and helpful. Then I spoke to someone from corporate he basically said "Well.. you're going to have to get another bedroom set," and I explained him the ones that's similar to what I originally purchased cost a couple hundred more. He said I had to pay the difference. It's the manufacturer fault not Rooms to Go.

When our furniture was delivered one part of our sectional was a different color. The delivery guys brought it in as if we ordered it that way! Called customer service and got the run around. Asked to talk to a supervisor and was told he didn't have one. After getting angry I'm finally getting the correct piece delivered in a few days. Would've been nice if they corrected the mistake the same day or compensated us.

I would like to prelude the following by stating that even though I am a very unsatisfied and frustrated consumer this is a statement of the facts, and I am not including any of my emotion in the below statement: On May 16, 2015, I purchased a sofa, love seat and entertainment center (console, left pier, right pier, and bridge) from Rooms To Go - Arlington, as well as paying extra for delivery and setup. On Sunday, May 24, 2015, my new furniture was delivered. After the delivery men left, I noticed that the bridge was unstable and, after further examination, noticed that there should have been hardware installed to secure the bridge to the piers. I called customer service first, which was closed until Tuesday due to the holiday. I then called the store I purchased the furniture from. I was told by the receptionist that she could only put a ticket in and have customer service return my call on Tuesday.

Delivery was scheduled between 1-3 PM. They changed to 4-8 PM and informed about change at 10 AM. Furniture did not show up even till 8 PM. When called the store they said it will be delivered around 11 PM. When I asked them why this delay customer service said delivery is full day by Rooms to Go policy and it is their courtesy to give 4-hour slot but furniture can arrive anytime during the day. They charged $270.00 for the delivery and this kind of service.

In January 2105, we purchased an about couch love seat and recliner. 3 weeks after, our dog ripped off a section of seat not covered under warranty. That's fine, our animal did the damage. Called and ordered new piece after the store said "no", we would have to buy a new couch. We called corporate, they said send photo and check. Sent check and photos. We were told it would be delivered within days. Again, ok. 90 days came and went, called and we're told "Sorry, it's coming from China, nothing we can do." They stated they could refund the money to reorder and wait another 90 days or just keep waiting. Really? All we want is to fix the couch and receive our paid-for item. Poor customer service.

Rooms to Go is not worth your money. Here is why. Just last month I bought a bedroom set that cost 1,000. When I got it and opened it, it had a lot of scratches and got ruined the first day. When I called them and told them about it they said we can return it and get a new one for 500 dollars so we got it and still the same problem. The service there is not satisfying so I don't think that you should spend your money on it as much. But one store I recommend is IKEA. That store has amazing beds or sets or anything for a very low price and good service.

I bought a recliner chair May 21st, the chair was delivered the very next day. It was a present for my boyfriend. He saw it, sat in it and he didn't like it. I called the store a few hours later and told them the situation. They told me to call customer service. I then noticed there was a cut in it due to the delivery man trying to get the packaging off. Customer service told me NOT to tell the store and to take up the matter with them. Ok, Saturday I went over to the store and told them my friend did not like the chair. They told me to find another chair. We could not find one so I asked to take it off of my bill.

I am writing this review to let shareholders know that the business model being imposed is counter productive to sales and growth. Long story short we visited the Frisco, tx store. The salesman was great and this is no reflection on him. I wanted to purchase a couple of wall accessories totaling > 500$. The designer would not sell one of the pictures and noted that I could order it. So ok no problem, until it was determined that it would be 2 Mos. back order. The Designer still refused to sell it to me. So we left.

WORST COMPANY EVER. They make you pay an outrageous amount for delivery and they can't even guarantee you a delivery time when someone is home!!! I specifically told them when I purchased my furniture that no one is home from 2-6 and she said "that's fine, we deliver all day from 7am-10pm". And then I get a text 2 days before delivery that they'll be there from 2-6. Called to complained to the customer service department and Ms. ** the supervisor was very rude and disrespectful. She contradicted everything she said and told me that if I moved my delivery date she could put my request in and accommodate me... Why can't you do that for the already scheduled day? She couldn't answer the question...

I bought a bed online. I'm staying in a apartment till house is ready in 10 days. But since my billing address is different they wouldn't deliver to my apartment. Had to cancel order and shop elsewhere that was focused on customer service.

We ordered our living room set and were informed it would take a month to come in and be delivered. When delivered it was the wrong set and the driver wanted us to accept delivery for the wrong furniture which we refused. We called customer service and they told us that we would have to wait another week at which time we said either refund the money or deliver it all by tomorrow. They called back saying it will be here tomorrow between 7 am to 10 pm. They showed up at 9:59 pm and did not speak any English! Really you live in the U.S. And work here and you can't bother to learn the language!

NOT RECOMMENDED AT ALL. I wish I had seen the reviews first. Worst service ever. The sales told us clearly the delivery guy would call us ahead of time but they never did. However, someone from Rooms to Go called and said the delivery guy was already at the house, besides their waiting time is not guaranteed. I guess everyone knows what happened next - we got there in 10 mins but they all left (forget about the 15 mins waiting time in the invoice). I called their customer service just now to reschedule it and I was told I had to wait for 48 hrs to call again then they said it would be next Tuesday (which is 5 days from now). I then talked to the service manager and she ignored everything I said above and simply said it was my fault because I was not there. I will have to wait to see what they will do next time. If the same thing happened, I would definitely dispute my credit card.

I purchased a Cindy Crawford couch last Jan 14 2014. I thought it was the cadillac of couches. However, it turned out to be a Yugo of the bottom of the line. It has an motorized unit for lifting the arms and reclining. That part is fine. But where I sit all the time has collapsed so now it's hurting my back. I had a couch that lasted 20 years and had no problem of collapsing. The item was made in China. I did not know that until it was delivered. The quality is awful. This couch won't last a couple of years. It is junk!!!

To be fair, I want to leave good reviews as well as bad ones. With RTG, everything went smoothly. The sales people were courteous, the goods delivered were as good as what we saw in the store, the delivery people were polite and efficient. Also, the delivery people came at the time promised. After the delivery people left, I immediately got a call from RTG asking me how the delivery went. Maybe I just got lucky, but I wouldn't hesitate buying from RTG again.

I made a promotional purchase / Same as Cash and paid the full balance off ahead of schedule. My final payment was made in December 2014, and the account was closed in February 2015 and reported as "Negative" on my credit report. When I questioned Customer Service I was told it was closed due to inactivity. Over the history of the account, only 1 month was reported with a late payment. All other months were paid on time, and as a whole, the purchase was paid off in advance. There is not a single month reported as negative, yet the account is listed as negative.

This is the typical be nice until you get what you want and then you no longer matter. Our salesperson was very pleasant and responded to phone calls etc. promptly until he got his commission. We purchased living room set, a sectional for a bonus room with additional pieces, a storage bench and a bedroom suite. Well the first problem we encountered was with the delivery company they contract with. We have moved into a brand new home and had not even been 3 weeks and this moving company scuffed and dented multiple walls throughout my house. I had to ask them to stop and leave my home. Never have I dealt with such unprofessionalism and plain rude. The "main" delivery guy had the audacity to tell me my home was low quality and that is why the damage occurred!

I ordered a mattress and movable base from them. They delivered the wrong mattress at first. The delivery people were very rude. They damaged my walls and window putting it together. They left trash in my yard. And they still haven't delivered the correct mattress yet. Every person I talk to gives me a different story. It's crazy I will never purchase another thing from them! Even the manager at the store in Myrtle Beach has started ignoring my phone calls bc they know they are wrong. I spend this much money and they are treating me like this is crazy.

Bought Living Room "set" of sofa, love seat, 2 end tables and matching "bunching" coffee tables. Delivered furniture as agreed (no problems there). Delivery people informed me that they had only 1/2 of the "bunching" coffee tables. "Must of been a mistake when they loaded us" (I was advised by the delivery man) I called Customer Service - who kept saying "let me check into this", then I get a call from the Lubbock, TX Store Manager of where the furniture was purchased. He advised well the "employee" made a mistake when she put in your order, she should have put "two" and only marked "one". "No problem, just deliver the other half" I said. The manager informed me I would have to "pay" for it and the delivery charge. I advised I had paid for a "bunching" coffee table "set" including delivery charges already. The Manager advised, "well if you want it you will have to pay for it, that is all I am willing to do for you".

Honestly there is not enough room to write all of the bad here but I was told on delivery date to be there all day, so we scheduled that. Media was defected, called Customer service and scheduled for a new one for Friday 05/15/2015. I didn't get a call or text two days prior so on Thursday I call and speak to ** (customer service) and she said "Oh yes you are, it shows in the notes". I should have went with my gut thinking it wasn't. But yet this is a big company surely they have it together. NOPE. Called today and they we are not scheduled. I've asked twice for a manager to call me and still nothing. As I was on hold they then pick up phone and hang up on me.

I had ordered delivery from Rooms to Go. The delivery person refused to take off his shoes and when I asked to put on shoe cover he spoke rudely and said it is my responsibility to get shoe covers. He even called me rude and when I asked them to take back furniture, they didn't and neither took my sign on their delivery papers. After calling customer service they are not ready to give me refund for bad delivery. They are just saying they will let the delivery supervisor know. After struggling so much calling the store manager he said he will refund me the delivery charges.

I had no intentions of filling a complaint like this but after emailing about my concern three days ago via email with Rooms to Go and not as much as a return response via email or phone with any explanation, I thought I would take an additional step. I love my bedroom suite but four days ago bumped up against my son's dresser and the whole mirror fell off... when I looked on the floor all four screws were laying on the floor and the red envelope with additional brackets were still stapled to the back of the dresser. My mirror didn't break but it did scratch the wood around the mirror. I purchased this suite a couple months ago and haven't had to move it. I just happen to bump into it and the entire mirror fell off. I even noticed the brackets used to attach the mirror to the dresser were used and rusted.

The following is the summary of the incident occurred on 04/17/2015 at the Rooms To Go Store located at 1028 E. State Road 436, Altamonte Springs, FL 32701. As it was reported over the phone to ** at Claims Department and from the report sent from the Manager on duty the date of the incident, Mr. **, one of the Rooms To Go's employees was loading the merchandise I bought on 04/16/15 into my car causing a dent. The same employee immediately reported the incident to Store Manager, Mr. **, he came to the loading area and took pictures of the damage caused to my car. He provided me with a written report of the incident.

They could not wait me to wear my trousers to open the door before going away and not delivering my table. They knocked once and could not hear me responding. The only way to open the door in time would have been by doing it naked. I called them but they could not contact the driver to come back. I wish I had read customer's evaluations before buying furniture in Rooms To Go. It was the first and last time.

I purchased a dining room table and chairs on March 10, 2015. When I received the set about a week later. The table had a large chip out of it and the chairs had wood damage. I called customer service and advised them. I was told a repair man would be sent out to fix the problem. I advised the customer service person I DO NOT want a repair person to come out. I purchased a new set and I want what I paid for. I was advised I would be sent another set. I received another set and these set of chairs were worse than the ones I had. I called customer service again and was advised a repair man would be sent out to fix the problem. I advised the customer service person this was not acceptable. I was advised another set of chairs would be sent out. I was sent another set of chairs about a week later.

My wife and I purchased a couch and loveseat from Rooms To Go in Madison, TN. We made an agreement with the salesman to have it delivered, and that the delivery crew would move our old furniture into the garage and set our new furniture up in the living room. When the delivery crew arrived they refused to move the old furniture into the garage (a very short distance) and got in my wife's face and accused her of being a RACIST for expecting them to move the old furniture!! They said, "White people like you are the reason for the riots in Baltimore!!" and proceeded to cram the furniture in, around our old furniture. When she called the delivery manager he basically said that he didn't care about our situation and it did indeed sound like we were racist white people!!! We are now pursuing legal action and the furniture was returned. Please save yourself the trouble. DO NOT BUY FROM ROOMS TO GO IN MADISON, TENNESSEE!!!

Around February of this year my boyfriend decided to order new furniture from rooms to go. They took weeks to deliver it and when they finally did it arrived broken. We have had it delivered another 3 times and our vanity is still arriving broken. When we contacted customer service they were so rude and unprofessional. They don't care about clients and I truly hope they eventually go out of business. We Will never buy from rooms to go ever again! We are still waiting for a 5th delivery since we have all the rest of the furniture except the dresser. This company disgusts me.

I walked in expecting the same great customer service as Grapevine location. I'm looking for a dinning room set. My husband asked one of the sales representative. I want this table without the bench. Waited sitting on the table. Never came back, so we just left. Grapevine location, here we come.

I purchased a bed and living room suite. The bed was the wrong one. The second delivery was living room suite. They left it sitting in its side, still wrapped in plastic, and had to bring some of the pieces inside. Will not do business with them again.

During the purchase of a new leather sofa, our sales person informed us that Rooms to Go only uses a portion of the leather on their leather products. He strongly recommended we purchase the extended agreement which would cover us completely as a result. Being quite pleased with the original cost of the sofa, we were happy to oblige him and added the extended warranty coverage. After a few months of use, we noted that the cushions had leather appearing to peel at the seams. Rooms to Go visited us and took pictures without telling us their position.

I wish I would have read Consumer Affairs before making a large purchase with Rooms to Go. We purchased a new home in May 2012 and furnished most of our living/dining room from Rooms to Go. After about a year the sofa sectional we purchased started sinking in. We also noticed that the fabric would stain very quickly. My wife and I both work full time jobs and are rarely home to use the furniture which is why it is even more strange that it started to fall apart so quickly. We finally decided to contact customer service to see if anything could be done about the couch. They sent over a tech to come and "clean" the furniture, and when the tech arrived he said he wouldn't be able to clean it, and also that it would have to be professionally cleaned. When we asked about the couch sinking in, the tech told us it was definitely a manufacturer defect, but it would not be covered since our couch was over a year old.

On April 17, 2015 I purchased a dining room set and a sectional from Rooms to Go in Harker Heights, TX. I purchased them and paid $40.00 to pick them up. In the meantime my husband has suffered an injury and is not able to assist with picking up the furniture. On May 2nd my husband went to Rooms to Go to let them know we would like to have the furniture delivered. We were told that to make that change on the order they would have to cancel the order and start all over. That would not have been a problem for us except the dining room set I ordered had been discontinued so if they cancel the order and start over I would not get the furniture I order just one week ago.

We purchased leather living room furniture from the Norcross, Georgia location and recently noticed that the sofa and one of the chairs was peeling. The furniture was placed in our home office and was rarely used. I did not realize that leather could peel. At any rate, we spent over $3,000 for furniture and now I am going to have to go out and replace it. My advice to anyone shopping for furniture would be to steer clear of Rooms to Go.

In March, I ordered a dining room table and chairs and one of the chairs was delivered broken. I am trying to have the replacement chair delivered to the Rooms to Go store near me so that I can pick it up at my convenience. When I first spoke to a customer service rep, she told me that wouldn't be possible as all items need to be delivered, however I asked her to speak to her manager and get back to me because I have had some serious issues with the delivery service. These issues are below:

After waiting six weeks for my delivery of an electric leather recliner sofa and a dining table with four chairs, the table base was damaged when it was delivered. I was told that they would arrange to bring me a new table base. Customer service called me and scheduled the new base delivery. This meant that I had to take a second day off work, without pay, to accommodate Rooms To Go. On the day of re-delivery, 30 minutes before the delivery window, I got a call from a Rooms To Go dispatcher telling me their driver had a personal emergency and they could not come but would come the next day. My response was no. I had already taken off a day from work without pay to accommodate them and I wanted to know why they couldn't accommodate me. The reason they stated was the route was already planned.

I have no complaints on the customer service, BUT the product that I purchased - is crap. All sorts of small (and big) issues with this couch. I will never purchase from the company again. Way too much money, and the warranty is crap too.

My wife and bought over two thousand dollars of furniture. They do not guarantee, any furniture. It is buyer beware. You get the furniture but no refunds. Rooms To Go is a buyer beware company, what you buy is what you get. I would urge everyone to boycott, and recommend to their friends not to buy anything from Rooms to Go.

I purchased a couch and mattresses on 4/9. There is a warehouse close by. (Just FYI) I did not get my mattresses until 4/15, which was tolerable. The couch did not come until 4/23. It did not match what I saw on the screen in the store when I picked out the pillows to match. The color looks dark brown. I called and had another couch delivered, because I did not think it was the correct color. It wouldn't be until 4/30 before they could arrange for someone to come out and that was only after I was adamant about someone coming before May. The couch they brought today 4/30 was the same. The delivery guys could not take the couch back. I would have to make arrangements with the store for the couch to be picked up at a later date. I felt like it was a crock. I just wanted the couch out of my possession.

We purchased mattress end of December 2014 and we realized after 2 weeks that the mattress was defective. So we had to call customer service. Probably for 3 months, we could convince them the mattress was defective. So we got the replacement mattress 1 week ago and we are not satisfied with the mattress because it generates too much heat (Therapeutic brand). We called Rooms to Go customer service and store and explained the situation. Their response was "Customer Comfort" is not guaranteed. So if we need to exchange the mattress, we have to pay the restocking fees for 20% and delivery fees. I am not sure what kind of service operation they run but if this continues, I would be surprised if RTG stays open for too long. I can tell you, I am not going back to RTG again. Even I spend few dollars more, I would go to Macy's or Costco.

On 4/4/15 we purchased a queen mattress and motion perfect platform for $3500. Delivery date was set for 4/25/15 with a delivery window of 9am to 1pm. As of 11pm 4/25/15, our items were NEVER delivered. We called customer service and the local store regarding the delivery and were advised by a manager that the delivery time frame is a courtesy to the driver, not the customer, AND that we should expect to wait all day to receive our items because delivery is from 7am to 10pm.

I bought my full house furniture from Rooms to Go in 2013. They were all broken within a few months. All of them are bad quality, including dining, sofa and kid's furniture. I am extremely disappointed.

Bought reclining sofa several months ago, Cindy Crawford brand. First of all, feet does not touch floor if I sit all the way back. I am 5 ft 5 so height is not the reason. Also, it is the most uncomfortable sofa that I have ever owned. When I sat on it for a few minutes, didn't realize these negatives would be so uncomfortable. I wish I had never bought it!

I bought a bed from Rooms To Go, here located in Baton Rouge, Louisiana on February 13, 2015. My boyfriend (**) and I went to the Our Lady of The Lake Hospital in Walker, Louisiana Saturday, April 18, 2015. We were looked at, asked a few questions. The very first question out of the nurses mouth was, "Have you recently bought a new bed?" I responded, "Yes ma'am. About a month or so ago." She proceeded to inform me that I have Scabies, also that companies use foam and cushion out of old mattresses to make new mattresses. Needless to say, ** and I both are suffering from constant irritation. I have scratched myself until I can barely touch my skin. It is so sensitive. And now we are stuck with SCABIES, HOSPITAL BILLS, AND AN INFESTED BED/MATTRESS.

My experience with Rooms to Go was horrible. I am currently a customer, on 4/19 I went into the Charleston Rooms to Go location with every intention of making a payment. When I asked the customer service rep what my payout balance was she advised that it was $1496. So, I made a payment in the amount of $955.53. After I made my payment the customer service rep advised that My Remaining payout was $1213.??? The math clearly doesn't add up!!! My remaining balance would decrease not increase. So The Customer Service Rep ** was not able To Explain why my balance didn't decrease and she would have her manager ** contact me on the next business day which I have yet to receive a phone call. My advice to you is to NOT get your furniture from ROOMS TO GO. They will have YOU Paying More than what your furniture Is worth and there Is No Such thing as paying out your account.

Purchased a bedroom set and a 3 piece leather sofa. After many phone calls and rep assessments... 'no issue found' was their conclusion. The sofa and bed were both damaged. As far as they're concerned, their responsibility is over once the items are delivered. I urge people to use other furniture stores who actually care about their customers. DON'T waste your time and money at Rooms to Go!!

Terrible salesperson with no customer service skills. Had attitude. When delivered Friday 4/17 sofa had no legs. Called customer service no help. Called store manager 2 times Friday for resolution, never returned my call. STAY AWAY from Rooms to Go. You pay for what you get - cheap furniture and service.

I purchased five bar stools and within a few months they started falling apart one by one. Rooms to Go has replaced all of them but one. And now they are all falling apart AGAIN. I have contacted customer service twice and went to the store and spoke with my salesmen ** and the manager **. They told me that they would get customer service to contact me asap, that was two weeks ago and not a word. Today I called ** and told him that NO ONE have contacted me YET. He said he would call me back in two min. and NOT A WORD. I want to get the word out there that I think they are selling bad furniture and not wanting to back it up. I've purchased several thousand dollars in furniture from Rooms To Go and I think I've been had. This is CRAP furniture. I'm waiting for something else to break on another piece of furniture... It's only a matter of time before it starts falling apart. Buyers BEWARE.

We purchased the Cindy Crawford design sofa in Feb 2015. So far we have had the couch replace once and they sent a repair person over to fix it and yet again it's broken (3 days later). The bottom keeps giving out. I was told they will not give a refund once items deliver! However will keep fixing it! This item is the biggest piece of ** I've ever owned! Stay away!!!!

The first week of March 2015 we purchased furniture from Rooms To Go. It was delivered with nicks, scratches, holes, ** all over the furniture. We called customer service and a week later a new set was delivered but I refused it because again it had damage to it. Customer service once again send out a new set a week later and surprise again it had the same damages so this time customer service was sending out a repairman to fix everything and look at the problems.

They deliver my bedroom set and forgot to order the slats the box spring sets on. I called and complained and they said they will deliver next day. Next day arrives and now they tell me Wednesday. So now I'm sleeping on the couch. Worst furniture store ever! Please people buy somewhere else!

We purchased a power reclining sofa and standard love seat. After only 2 weeks started having trouble with function. My complaint is that sofa is too soft. Went back to store to voice complaint, they were very accommodating as far as replacement for function. We tried every other sofa in store and we're not happy with ANYTHING. Asked about money back to return and we're told store credit only, don't have returns! Just want people to know this and think twice before shopping here. I asked, "Why weren't we told this when we made the purchase?" Salesman replied, "Why would we tell you THAT?" VERY disappointed here and will not shop here again! Furniture feels much different after you get it home than sitting in the store!

I had bought 8900 at ROOMS TO GO in furniture cash at first. The first delivery was a disaster. The head and footboard were broke and the dresser scratch up, the hutch on the china cabinet broke. Ok they replaced, now about month and half since I bought the furniture I still don't have my dining room furniture. They want to deliver on their own terms. What's up with that. They try to deliver on the middle of the week. I told the so call salesman that we only can take deliveries on Sat. or Sunday.

We bought a couch and love seat from Rooms to Go in Asheville, NC in June 2012. The couch fabric was very good and has held up. The salesperson that waited on us was very nice. However, in less than 3 years, the back spleen has completely detached from any support and when you sit on it now, it feels like you're sitting on the floor. It is impossible to get up without help. The furniture is used 3 to 4 months out of the year by two retirees in a second home. We described the situation to Rooms To Go and the answer is "we offer a one year warranty". I would not recommend this furniture to any one that will experience any heavier usage than we experienced.

Placed an order over a month ago for my daughter's furniture. Kept calling to confirm my account. After the scheduled delivery date I was told that my order was canceled. When I called back they proceeded to inform me that reason for my cancellation was that my daughter was calling for me or some other nonsense. Funny thing is, I kept calling and emailing yet no reply. All of a sudden they decide to cancel my order without even a phone call. Very unprofessional. Explains why it's only a southern state company. This unprofessionalism doesn't sit too well in the north east.

I am highly upset.. I purchased a Memory Foam Mattress in January and I started to notice that it was sinking on the right side so I switched the mattress around thinking that it might be the box spring but it was the mattress. I called Rooms to Go and they sent a technician out to measure the mattress. I did tell him that I switched the mattress around and facing the mattress it was on the left side. He laid a string with something at the end across the mattress and went to the right side of the mattress. Once again I told him It was the left side but not once did he go to that side. I also told him, "You feel it when you lay on the mattress." Now they are stating that the manufacturer won't replace it and there is nothing wrong with the mattress. When you lay on your mattress it's not supposed to make you feel like you are leaning to the edge of the mattress. The other side feels fine. I paid $1200 for a mattress that has a defect. I will never purchase from them again.

RTG has great furniture and prices but getting it delivered on the day 'they set up' is chaos. I purchased a living room set so I donated my old one. When they arrived at 5:30 pm, missing a day of work, it was the wrong furniture I had purchased. I call corporate office and they cant deliver my furniture I purchased until the end of the week - remind you I donated my furniture. Finally we get the furniture we purchased, and a day or two realize the recliner chair does not recline unless forced. I call corporate to let them know, and yes they can have a technician come out next week. And by the way I also purchased lamps, that I wont receive until june 2nd.

I was in the R2G store in Harker Heights, TX and was in the process of buying two bedroom sets for my kids. The total of the purchase was going to be over $5000.00 (CASH). The store offered no discounts on the bedroom pieces. As an attempt to off-set the high prices, I asked the salesman to see if the store could pick up the delivery costs, and the manager declined. The Manager offered no assistance, and did nothing to secure the deal. I even asked the manager personally, and he declined. When I asked him if he was that willing to let the deal go over delivery costs, he stood his ground and lost the deal. Granted, there were less than 5 people in this store. I wonder why! The leadership in the store is poor, and he has no idea of customer service, and what it takes to secure a deal.

My In-Laws bought a brand new Living Room Furniture all Leather. These people are in their late 70's - They purchase it in 2007 and took the extended protection package. They also purchased additional furniture along with the extended warranty. Now the "Leather" Couch and Chair are now peeling badly. No one uses the furniture as it is only my Mother-in Law now and the furniture only sits there for show. Some Show! (see Pictures Attached) I personally think that it was not real leather as they claimed as I never saw real leather peel like this. Do NOT Buy Furniture from this company. First they told us they would replace the furniture, now it is no longer under warranty. They will not do anything.

Furniture acquired in 2012 in Mayaguez P.R. (I do not have pets or small children) …were peeling horribly even putting this wonderful treatment for leather furniture. It really has been an unpleasant experience... and now have to cover them, so they look awful. It's a shame that sell furniture such poor quality at high prices. If someone asked me about you, would tell them that there are more options to buy furniture with better quality... ** ...this was a buy with ATM. I know it will be found in your files.

I purchased a dining room set, included were the table and 4 swivel chairs in December 2014. The chairs were delivered the 23rd. In less than a month the swivel chairs were squeaking and rocking to the sides. A Serviceman came out to verify my complaint. His findings resulted in me getting new chairs. They were delivered and within weeks, the new chairs were doing the same as the first chairs.

Ordered a sectional and had it delivered. Within a week the cushions were already flat. Exchanged it because they will not refund your money. We picked out a Cindy Crawford living room set and had it delivered. Discovered a broken leg so I called customer service. They send 3 different legs 3 different times for me to replace. All 3 were the wrong color. Decided to use the last one and turned the love seat over to replace the leg and discovered that the whole frame is broken. I just want this crap out of here but they will not give me a refund. I have to wait 2 weeks to have them send me a new one. DO NOT BUY FROM ROOMS TO GO!!! For the price you pay you can get better quality else where. Too late for me!!!

I spent over $2000 on a "leather" set for my living room about five years ago, over $6000 including the dining room & bedroom sets. Bought the living room set from Altamonte Springs in Florida. I never sat on the furniture because I sat in a recliner I had purchased from another company. So, in reality, the furniture was only decorative. 11 months ago I moved to NYC to do a Travel registered Nursing assignment. My mother moved into my Florida apartment to take care of my cat. Once my mother moved in and started sitting on the couch, the leather immediately started peeling off. Peeled like an onion and cracked completely off within a matter of just a few months. Cracked off in nickel sized chunks. Every single day I have pieces embedded in my carpet. I even woke up the other day with a piece in my hair!

Rooms to go has been the absolute worst experience ever!! I don't ever want to ever look in that place again! Horrible customer service-- so much miscommunication with the client, and could care less about taking that extra step to actually try to make the client happy! So very disappointed with this place! Absolutely ruined my living room shopping experience for my home.

I purchased furniture from Rooms to Go and it is already falling apart. I have had it for less than month. I had to wait 2 month before I got it and now it is falling apart. Need help on this problem, I wish they would just take it back and forget about it.

Waited all day on Saturday 3-28-15 for delivery did not arrive not a call. Sunday the 3-29-15 received a call to reschedule for Monday 3-30-15 for 6 pm still have not received my delivery or a call stating the problem. Now it's 9:29 pm no call nor delivery.

I purchased a sofa with a pullout bed and the frame of the bed broke within 9 months. Of course it's out of warranty and RTG couldn't offer anybody to fix it. So I had to purchase a new one to match with my other piece. Getting it delivered was a nightmare. They never got a hold of me to give me a delivery time-frame, then came at a different time than they had listed on the website, so missed the delivery. They said the driver couldn't come back that day. I called to re-schedule. Nope. Can't do it. Have to wait 48 to 72 hours and call back. By then it can't be delivered for another 2 weeks. Turns out that day won't work so I call to reschedule again. Nope. Wait 48 to 72 hours... You get the picture. I had 3 different people telling me they'd call me back, when I can set it up and they never did. Suddenly I get a call that the driver's at the door... Product isn't durable and support is horrible.

We never got the rest of our furniture. We spent over 2,000 dollars and only got sofa & love seat and two end tables. Then they want us to pay another 500 for the case that was posted to come with it. So just watch out. We will never buy stuff from there again. I will tell everyone not to go there.

I went to a location that was closing down and they were so disrespectful, from ** the sales associate to ** the store manager to ** the regional manager. They then delivered furniture that had a steel rod poking out the side of the couch. I found the rod because my daughter happened. They attempted to deliver 5 more times with items that were damaged. Then ** from presidential office tried to offer a 20% discount. I asked for her boss and she stated she did not have a boss. This company is so unprofessional and they give you the run around. I will never buy from them again. I have been going back and forth with to be crawling next to the couch. While picking her up I ended up catching my leg and it hurt. Have I hear from the claim department of the company? NO. I have been dealing with them since January of 2015.

I purchased three pieces of furniture from Rooms to Go. A short time after, the sofa started to crack. I called customer service and I was told to send pictures of the sofa. I sent pictures and was told to pick another sofa set because I still had warranty. I picked another sofa set - 2 pieces what supposed to be leather and not blended leather - for an additional 518.00. The left side of the love seat was damaged when delivered on March 7th. Replaced on March 12th. Now, the right side of the love seat console is rubbing and the back side of the love seat look awful.

Purchased bed for my child. Was told delivery would be the following week, as we could not pick up ourselves as item was in warehouse 2 states over. Ok, there was to be courtesy call made (I work) so I would be there. No call, I called customer line at 4 pm, said sorry no one home. Rep stated that she was so sorry there was no call made but all she could do was to set up time for the next week delivery (as they are 2 states away). Next week, lunchtime nothing - so I called again to check on order. Rep ** says that truck was too full so we would have to wait again. ** said we received a call 3 days ago - LIE LIE LIE! Letting us know.

My experience with Rooms to Go today was horrible and very unprofessional!!! The first time they called me they said my furnitures for the bedroom were going to be delivery complete and the second time they call me they said I was going to received another phoned call a day before delivery for the time which I never received.

Very dissatisfied, angry disappointed in the delivery, customer service and management at rooms to go Douglasville Ga, Arbor place mall. Purchased New living room furniture and received broken furniture and missing pieces. Terrible customer service, Buyers Beware!!! Delivery personnel is terribly unprofessional, rude, and rushed. They didn't even allow me to sign for the damaged furniture they delivered. I called customer service and was told someone would contact me. To this day no one ever did contact me. I had to call back and request to speak with a manager after being told that replacement furniture for the damaged and missing furniture would not get delivered for another 2 weeks. This is the last time I'll ever purchase from Rooms to Go.

Paid 20% down Feb 15. I missed my delivery March 19, 2015. $4,000 leather recliner living room set. RTG people don't follow instructions about calling your cell number. I called back the delivery guys and I was told they will be back after 5 PM. I stayed home, nobody called nor came to the house. Next day I called and I was told they said I was not home at 6:30 when they came. I called customer service and the service is horrible. They said my order was missing some pieces and could not be delivered until May 22nd. I was so mad, I thought it was a mistake, then I was told, "If you reschedule your order, your order goes back into the pool and it's delivered to another customer who ordered the same item. And then it becomes like a brand new order." I called the store manager who could not do anything for us. At first I was so mad, then I cried so much, then I got mad again.

Absolutely terrible customer service. My husband and I spent a ton of money and bought a bedroom set, living room set, and basement set and have been treated like the scum of the earth. We have experienced 4 deliveries thus far and still have missing furniture, broken furniture, the wrong furniture and to top it off- a hole in our basement floor. AND we are still now waiting for a 5th delivery from the same order.

Broken couch! There is a 2" x 3/4" piece of wood that serves as the entire front frame! It snapped when a 225 lb. man sat on it. A tech came out and said that he couldn't fix it and would have customer service set up a time for pick up. No one called! When I called them, they said it wasn't covered because we went over the weight limit. I asked what the weight limit was and he said it didn't say. I asked how he knew it went over the limit and he said because it broke!!!! Then he went on to say that they did not have control over quality and manufacturing because they had several manufacturers for this couch. It is such a piece of garbage. I am surprised Cindy Crawford would put her name on this poorly made furniture. We had thought the couch was "loose" when we first got it and had a tech come out to check it. He said it was fine. I can see now, it wasn't.

First we call to let them know what was wrong. They had set dates to come out, only to find out that they say we were not insured. When I found the contract we were so they came Jan 14th 2015 we have called several times. Brush off as of March 20th.

Got a microfiber dual electric recliner sofa and a love seat from you on March 9, 2013. As of this time since the cushions are all out of shape, flat, and you can feel the springs in them. Also the stains in this 2 pieces of furniture won't come off. I was never given the special cleaner that I was supposed to be given at the time of purchase at your store per your ForceField Exclusive Fabric Protection 3 year Warranty Certificate that I was given with my purchase receipt. It is obvious that this furniture was never professional treated before delivery as it states on the warranty paper. If I would have been given the cleaner I would have been able to get all the stains off as they occur.

Purchased a 8-pc leather living room set, wood and glass tables. $4,000.00. 1st delivery: the love seat, chair and 1 end table were only undamaged pieces (but watched as driver sliced the chair open by accident while unwrapping). 2nd delivery: new piece were good except for 1 end table and TV console were damaged worse than the first. 3rd delivery: end table ok, another damaged TV console (lady on phone told me, "Too bad") (went to store authorized). 4th delivery: another damaged console (driver called me out, was so bad he didn't want to bring it in). Getting nowhere with customer service manager.

Ordered a pub set on 2/22/15. Was told the closest delivery date would be 3/14/15 to my area. Delivery time scheduled 3-7pm. Waited all day and received one phone call saying the driver would now be there between 7-10pm! I told them to keep the furniture. Got the phone number of the driver who told me that I wasn't the only person who didn't get their furniture on time that day. I was furious! "That was not my problem" I told him. I was given a specific time for delivery. The store did not even give me a call to try and rectify the situation. I called them to make sure they had canceled my order. Did not receive one bit of sympathy. I have purchased from them on several occasions. This will be my last time.

Waited for second time ALL day for my furniture which was damaged when first delivered. Damage to walls in my apartment not resolved, basically terrible customer service. Will encourage anyone never to deal with this company. Website always seems to be down and no one you by chance reach can answer ANY ?'s

I purchased 3,000 worth of furniture was told I had to cancel order because shipping and billing address were different. I asked if they honor sale price, they said I'd have to call back after I cancel, so I asked to speak to supervisor three times, was told I wasn't allowed. I hung up called again was told I could add address at bank that was all good. They were supposed to verify and didn't. I called back, told me someone call me back, never did. Called corporate they'd call back, never did. I cancel order then get a call back. I should never went through with order but did because they were a familiar name.

Don't purchase here!!!!!! It's been a month since we purchased our furniture from Rooms to Go and we still have not received it. The sales people and managers at the Katy TX location are incompetent and are quick to put the blame on their delivery service. They require 20% down if financing... I called to cancel my order and they said they would charge me 20% to restock the items. They are quick to reference the unilateral contract I signed which I thought was the receipt for my purchase. I will never purchase from there again.

We ordered 3 rooms worth of furniture. Upon delivery we had a wrong side table for bedroom suite and one of the end boards for a bed was damaged. It took several weeks in order for us to receive correct side table, and still no end board. We have gotten the run around on numerous occasions regarding this. We made a special trip (as our main resident is 2 hours away) to Rooms To Go Wilmington in order for them to try to rectify the mistake and today still no end board. Although apologetic the store manager, **, only offer to correct the matter was to set up another delivery date which is yet another 2 weeks away. Which yet again we have to try and rearrange our schedules to be available for 4 hours (which is the time frame they give when delivering).

My family and I recently bought a sectional from Rooms to Go with scotchgard protection. We waited over 8 weeks for the sectional to arrive. Once we finally received our couch, we were very unsatisfied (furniture quality was different than what was being sold in the store). However, we contacted rooms to go within 48 hours to express our verbal complaint. We were told that most likely nothing could be done. I decided to go into the store and speak to someone in person. Once I arrived, I told a sales person I was very unhappy with the sectional that was delivered to my home. I told him it was very hard, uncomfortable and nothing like the one I sat on in the store. He asked to see the sectional we purchased (which was located in the showroom) and this sales person proceeded to inform me... "oh, yes this couch has been in our showroom for 4 years!"

Do not use their delivery service. They have no rules and they do not care. They give you a 4 hour time frame which they miss by hours at the time and they are not going to call you. You can call them and they will tell you they are several stops ahead of you, but still will not give you a new time frame. Plan on being home all day or just don't use them. We had two delivers 3 weeks apart with same story. I am still here waiting on the last drop... 30 min past the 4 hours time frame with no idea when they could show up. I have been told by the person on the phone that they will not give me a notice call even if they are late, so I guess I am just going to wait and hope. The previous delivery was the same story. I don't think it is a coincidence. This service is not free either.

They brought to deliver my complete bedroom set with one broken leg, and promised to exchange it which took more than two weeks. The delivery guys are very rude and bunch of liars. They called to deliver after half an hour and without even coming to the house or talked to a person they put on their paper that the customer won't accept desk - he needs chair. The chair was not even part of my original order. Before I called the customer service I tried to talk to them and they were cursing and used profane languages to insult left and right. Very unprofessional on part of Rooms To Go to hire such rude from street.

Bought this couch and love seat from Rooms to Go Oct 2010. After 3 years we had to cover it up because the "leather" started peeling off. We have no pets! Now it's in the garbage. The love seat is doing the same thing but we have to keep it for a while so we'll have something to sit on. I contacted Rooms To Go 2 years ago and they offered to give me 250.00 off a new set. So basically they want to sell me more ** furniture.

I purchased two living room couches. The wait was long, 8 weeks. When the furniture finally arrived, one of the power recliners was missing screws and was squished or lacked padding. In addition, there was a large crease in the leather. I was very disappointed. The local store can't or won't do thing for you. For example, no offer of a small in store credit to get you to purchase something while making you feel valued. I felt after an eight week wait, the furniture would be/should be perfect. I had to go through the 800 number and schedule a repair man for my BRAND new furniture. He did fix the recliner and was able to add extra padding; however, crease remained due to lack of communication. So a delivery of a new couch was delivered.

Was supposed to receive a sofa bed and a console, on Feb 19th, bought Feb 10th. Been cancelled for a first time because of bad weather?!? The weather was not bad at all that day. No negotiations were possible to schedule another day at our convenience. They imposed to us March 7th. This morning after a confirmation yesterday, they called to advise that the truck was broken and can't make the delivery. We are waiting since 9:00 for a phone call that will let us know when they will be able to deliver (It's 12:55).

Furniture came damaged. Store manager, sales guy giving run around, charging restocking fee for taking furniture back. Driver admitted all pieces are damaged for same brand. He has delivered same pieces and other customers complained about the same problem. Not happy with the way Rooms to go is handling the matter. Not professional at all!

I purchased a living room sofia chaise set. The furniture did not sit correctly, one piece is higher than then the other not leveled as it should be. The chaise piece in the corner, the cushion sinks. This is very poor furniture and Sofia should be ashamed in putting her name on this. I have contact customer service over and over and they have replaced the furniture twice. They keep replacing one of the pieces but not the other. I told them based on my experience with them, don't want to have anything to do with them. They won't refund my money, but yet I don't have what I paid for.

I was in Rooms To Go, Asheville NC store. After spending about one and one half hours picking out sofa color, I was ready to place the order. I asked sales rep when I could expect the sofa, this being January 17th and was told the sofa could be delivered Friday, January 20th. I said "It can?" and was told "Yes". So the salesman wrote up the order, lots of paper work, so by now I had been there almost two hours. Just before signing the salesman told me to wait a minute and he would be right back. When he came back he told me the sofa could not be delivered until February 20th. I was so disappointed, but decided to go ahead with the delay, rather than start all over again.

I went in and put a kids bed and mattress and a dining room table which was going to be delivered on the same day. However they were trying to charge me 59.95 for the table and 49.99 to deliver the bed - this is outrageous. I was so angry because when the salesperson was ringing up the table, he had told me that the bed would be lowered on the delivery. When I went to do the bed I was told that was not so. Rooms to Go should have at least offered 15 or 20 dollars off of the delivery. And one salesperson said to me, "we will deliver your stuff on Monday", so I was to be home all day because they don't give you a time of when they will be there. I told them to cancel my whole order and left. They don't seem to care if they lose customers.

We purchase a set for a living room, couch and all stuff, like $2000 plus one formal dinner set table 8 person plus one small dinner table for the kitchen, all broke very soon, very bad. When I took them to the upholstery guy and open them up on the couch told me that inside is very bad quality, frame were only plywood and no screws or nails - just quick clamps and the reason that fall apart was that. Some chair on the formal also got broken due to the poor wood. My little table on the kitchen is almost broke. At the end I waste almost $3800 for nothing. We move out of the state and is no store here to complain. We call to see if we can get a duplicate of the invoice and they decline saying that need to be in person. So from north west to south west no way!! Typical Florida scam. Good luck in your purchases.

I ordered a $1100 plus entertainment center in early Jan 2015. Was on back order so I choose to wait the 8 weeks for it. Was notified a week before delivery date that I needed to be available between 8am & 1pm. I called immediately to say I could not arrive until 11 am. 2 days before delivery, again was called and again I said I could not take delivery until 11 am. Of course, they tried to deliver at 10 am. Called customer service and told that my furniture was now given to someone else and I could expect a new delivery date of MAY 8th.

We went to the Wilmington, NC showroom. The greeter did the typical thing they do and after telling him what we were looking for, his inventory knowledge or lack thereof was surprising. We finally found a suitable alternative for the item we originally went there for. The only one was the floor display which we found out during checkout. We needed the item immediately. We asked the manager if a discount was available since it was the floor display model and he said "no" because he does not have the authority to make decisions at his level of management. We will never again purchase from Rooms To Go or use their online store. And furthermore will never recommend them to a family or friend.

I purchased a sectional for $900 2 years ago. The sofa was in a good shape for only one year. After year 1, the springs started kinda falling apart. Now after 2 years, the sofa looks dated as if I've had it for 10 years. The fabric material is horrible. The back pillows are out of shape and you cannot even sit on it for more than 20 minutes. Your back starts hurting and your butt feels like you're kicked 100 times. Absolutely a waste of money!!! Everybody gives bad reviews about the durability of IKEA sofas...but I know people who have had IKEA sofa for 6, 7 years and they are still happy with it. But ROOMS TO GO IS JUST AWFUL!! I don't recommend it to my worst enemy. It is dangerous for the health of your spine and back. Ough!

Well let's start off with when I bought a couch. I bought it last year. I gave my old couch away the day before it got here, shouldn't have done that since they brought me the wrong one. So I had to wait an entire week to get it. Let me remind y'all, I have 2 young children as well. So I was mad but was like oh well people make mistakes. Yeaaaaaa OK...

I purchased a table 2 weeks ago. I took a day of vacation from work to wait for delivery. It never happened. This is the second time that I've scheduled a delivery with Rooms to Go and the same situation happened. I called the store and told them I wanted a refund. I'll probably have difficulties with the refund as well. Save your time and money and go somewhere else.

Purchased living room set. Items delivered and workmanship was faulty. Sent a repair person who had to take all of the staples from back of sofa and redo work. Sofa pillows had to be reordered and seat and sofa and ottoman exhibited creases in material. Cheaply made.

I ordered a dresser mirror and chest of drawers. The furniture was delivered on time and the delivery crew was very nice and respectful. After they brought the furniture in and set it up we noticed there was a hole in the back of the dresser. I called customer service explained what happened and since you cannot see the hole from the front I just accepted a small refund and kept the dresser. MISTAKE. After a week goes by, the dresser drawers one by one start to not close all the way, the center cabinet door will not shut at all. The back of the dresser is starting to all fall off now. This furniture if poor quality. The chest is starting to do the same thing within not even a month of owning this furniture. When I called and talked to someone about this they informed me when I took a small discount on the furniture for the hole in the back I also took "as is" with no warranty which I did NOT agree to. So now I am financing furniture that is falling apart.

Worse set ever!! Can't believe I spent almost 5 thousands dollars on my set, 2 love seats and one couch including the tables, only to have it look like I had it for centuries. I purchased this set almost two years ago and the first time I saw a sign of wear was less than two months later. I called Rooms To Go to take a look at it, and their version of taking care of the problem was to cover it up with some leather paint. Also, the decorative pins around the borders keeps coming lose, and the technicians put some type of glue to put it back in. What? Really glue.

First time buyers with RTG and most definitely "last" time. Back in Sept. 2014, two months later had recall on the automatic recliner motor or button mechanism. Not really happy with the slow open/close time on the auto, elected to trade in for the manual operated handle type, and at that time also ordered two matching end tables. When the new items were delivered, all was fine except one of the end tables was dropped by the delivery people and had to be reordered. Waited two weeks and got another table that was scratched (I personally think the person putting it together in the delivery truck did it), signed the computer delivery order stating the damage.

I ordered a bed Feb. 4, 2015 and paid full price, no sale or discount. It wasn't delivered until Feb. 17, 2015. The delivery drivers were in my room for 15 minutes before they realized there was no hardware to assemble the bed. I called the delivery service and they said all they could do was refund the delivery charge in the form of a credit to the store and overnight the hardware to me. This was at 5:30 so technically overnight would be in two days, but she said actually it would be Thursday. I had already taken off from work Feb. 17, Monday. So again was going to have to take off for Thursday to wait for delivery that never came. I called delivery service again and I was told UPS will not be delivery until hardware until Monday.

Don't expect your furniture to be delivered in full is the first point. The second point is when the remaining piece or pieces arrive, don't expect those to not be damaged. I held onto a bunk bed for 2 months for the remaining piece of the unit but it was so damaged the truck driver would not even remove it from the truck. The lamps I ordered in the store both were missing parts. This store has ZERO regard for their customers, they just want to make a sale. NEVER will I shop in this store ever again.

I bought a white leather (like) sectional 16 mths ago. The salesperson sold me on the warranty. I had my two kids with me, and he made it sound like a good idea since it covers almost everything. He was talking my language when he was saying that you never know what kids can end up doing to furniture, the pens and markers they use for school projects while sitting on a couch etc etc. Well, I had permanent marker rubbed off of a hand onto the couch, while one of the kids were sleeping on the couch. I couldn't get it out. Called and found out that it covers only food and beverage spills. Not the same as what was told to me verbally at the store. I would never pay the extra cost for a warranty if it only covered food and beverage. Hardly any food and beverage spill actually stains furniture, let alone leather that it usually beads up and rolls off.

I had purchased a living room furniture set on Sept. 2014. In addition, I was recommended a stain treatment that will help in the event of drink spills. I agreed only cause I have my 2 grandchildren. 4 months later, I am convinced that the treatment does not work cause I have multiple water like stains on my living room furniture. I called for an appointment, and a tech came just to take pictures. He told me that he is only a finger spotter, whatever that is. Pictures was taken and told that I would receive a reply within 3 days.

Brand new loveseat and sofa delivered today. Both broken. Wood completely snapped in back and loose wood making noise in furniture. Garbage furniture and company. You can tell how bad it is when the customer service agents go silent on the phone because they are dealing with upset customers all day. Very sad.

Purchased a floor model "leather mix" reclining sectional on 1/19/2014. I am shock how poorly made this piece of furniture is! This sectional has completely fell apart within one year of purchase; both the material on sectional and reclining mechanism (rubs against the piece next to it.. making a horrible noise). Don't purchase this sectional!!

I would like to start off saying that I am in tears writing this complaint. I am so frustrated with Rooms to Go and the quality of their products that I need to share my experience. My husband and I are a young couple with two young children. Money is not at our disposal and we cherish every available cent in our pocket. We purchased a sectional couch and dining room table 1 year ago. We decided to take advantage of the interest free financing and apply for a Rooms to Go card.

I should have come on this site before purchasing -- but because you think that it's a big store, that nothing could possibly go wrong -- and then it does. I want to start out by saying that the illusion and perception of walking in the store is great. The salespeople are helpful and friendly - and that is it! After the sale - you are on your own.. I bought a mattress from Rooms to Go - my first foam tempur pedic mattress. The sales person asked if I needed a box spring. I explained that I did not, that I already had one.

We purchase a piece of furniture (server) from RTG for the first time today and we were shocked that they offered us no sale or discount for President's Day. What's up with that? They told us that the item is usually priced higher, but that was a lie. How did this place get so popular anyway? Their prices suck, they're not friendly and from what I'm reading they have no problem with lying. They kept telling us that we were lucky because the prices are going up all the time. This was my first and last time for them. Nothing like purchasing something and feeling like you just got screwed.

I ordered a bedroom set. I let them know that I am only in my summer home occasionally. I would need delivery at a specific day and time. They delivered it as promised but the whole bottom of the bed was crushed. I again expressed to them that It was a hardship coming back for delivery. I TOLD Them TO PLEASE check the product before they send it.

THIS WAS THE WORST EXPERIENCE EVER! DO NOT BUY FROM ROOMS TO GO!! THE DRIVERS WERE HORRIBLE, THE PRODUCT WAS EXPENSIVE AND DAMAGED UPON DELIVERY, AND CUSTOMER SERVICE WAS AWFUL!!! Today, February 14 2015, I had a delivery to my home from Rooms to Go. After the drivers left I looked under the bed and noticed the center slat was slanted. I immediately called the driver and he told me go under the bed and fix it myself before telling me that even though he was right around the corner he didn't want to turn around to come and fix it. A few minutes later he texts me and tells me that there is no hardware installed in the bed and someone would be out to put hardware in it. They installed this bed knowing there was no hardware and didn't tell me until I called them to tell them about the slat being crooked.

On 12/20/14 I bought two twin beds plus two trundle beds, 04 mattresses for them and a chest. As in any store, the salesman handed me the value of each item and the total of the order. Immediately I authorized the order on the condition that they would have everything in stock and it was confirmed me by Thomas. I was worried about the delivery because I would receive some guests in my home on 12/24/14. Thomas reconfirmed the full delivery on 12/22/14 and charged me the freight for that.

I purchased a recliner sofa sectional. Not 3 weeks later I noticed that the spring in the sofa was popping. I called customer service and an adjuster was sent out. He said that they was going to replace the broken piece and I should receive a call from company in a few days. 4 days pass and no call. I decided to call to find out when my replacement sofa would arrive. Only to find out that the adjuster never put in his notes to have sofa replaced. His note read "customer fault" equipment was tightened. I see Rooms To Go has liars in the payroll.

I ordered some bedroom furniture for my kids that would be delivered to a 2nd home. I placed the order 10 days prior to the delivery date I selected. The following day, the company called to tell me that I needed to contact my credit card company to verify the shipping address since it was different from my billing address. I complied, then called them back to notify them that I had listed the alternate address and gave them a merchant line phone number to the credit card company so that they could quickly and easily verify the address. I was told "no problem".

I purchased a sofa at Rooms to Go, and after a certain period of time the sofa was damaged on its own. After speaking with a few representatives, I was advised to return it and would be given a credit of $849 to use at Rooms to Go. I used that credit and got set of sofas and tables (2 sofas, 2 tables) for $1,499. With the credit, I was suppose to pay $848. After the company delivering the wrong table, I was charged additional fees. For some reason, my current bill stands at $1,355.28 AFTER the credit. I don't comprehend any of the fees or charges. I'm consistently paying on time. Genuinely i just don't understand any of these numbers.

In January 2014 I purchased a new living room set from Rooms to Go. The sales associate was really good at what he does and convinced me to buy the set from Rooms To Go. However, after the purchase I realized how HORRIBLE the customer service is from Rooms to Go. Rooms to Go assigns you a delivery time window three days before the delivery.

Received a call today 2/6/15 from Angie who said she needed to verify information for my on line order, when she asked for my social I was reluctant to provide her with this information. I requested a phone number to call her back, she gave me 888-709-5380 opt 1. And told me I could verify this number on their web site which I did. I called Angie back and she proceeded to ask her verification questions, 1st being the "first 4 numbers in my social". I was a bit puzzled because usually are asked for the last 4. But I provided her this information. She then proceeded to ask my age. I questioned her as to why she needed this, she said due to fraud I had to provide this so reluctantly and annoyed I told her. She then said I did not meet the criteria to verify and I would need to go to a show room to make the purchase.

3 months ago, I was shopping in a Rooms to Go. I was injured, also have property damage to my glasses, phone, nook pad, pants torn holes in flooring, ripped carpeting, no warning signs. Employee also hurt - fell on top of me as well. 3 months later, the run around offering a $25.00 credit towards purchase over 2500.00. Management says building in badly need of repair. Still have not been compensated as I was told never returned calls. CEO's office told me to get over it, stuff happens baby, telling me he actually had gotten robbed at gun point in their parking lot recently, claiming corporate didn't do anything for him. What the hell makes you think they're going to care about you, property, bruising? In fact they've known for a long while about the damaged floors. I was told by my district superior (management) quote get rid of employee if he starts wanting his property repaired. Quote. Manager.

We bought living and bedroom furniture in 2013. We problems from the first with the couch and they came out and fixed twice I think it was. The next time we called and there was also a problem with the living room furniture deteriorating when it shouldn't have been, they replaced the set/ we ended up upgrading but they took care of us. We have had no problems, would buy from them again at this point. We also did the interest free and have had no problems with that either.

I went to Rooms to Go at Willowbrook and picked out a leather living room grouping in the outlet room. I asked about using my RTG credit card and was told I would pay the finance charges because I could not get the promotional rate on this purchase. Then I was told about 90 days, same as cash. So, I proceeded to the Assurance counter where my application was processed. During the interaction, I found out that I would have only two days to arrange delivery and that would have to be arranged on my own because they did not deliver and I would be charged $40.00 for a processing fee. I walked out after becoming so frustrated with all of the restrictions and extra fees. This is not what was advertised so I will not be back.

Told us they would call before they were at the house and give us a 4-hour window. Called my husband and said "we are almost at your house" and he said "I will be there in 10 minutes." The driver said "that is fine." My husband got to the house in less than 10 minutes and they were gone. We called and they wouldn't turn around and said we could not schedule a delivery until Monday the next business day. Called customer service, spoke to a manager and they do not care. Even told them we would like to pick it up and they said not possible.

I made the mistake of going to rooms to go before reading the reviews and bought a sectional sofa. When I was shopping I told them I need it by Friday because I am having people over. They brought but it was all damaged- 3 broken legs and a damaged cushion. When I called customer service which they are so rude, the girl was talking over me and trying to argue with me. It was no supervisor to talk to and they said that they couldn't deliver it on the promised time. They didn't take responsibility for their own mistake and they made me pay for their mistake. After all I realized that their merchandise must be a very bad quality since it couldn't make it from the warehouse to my home. And after reading the reviews I thank God that I still can cancel and don't buy anything from them now or never. And I will share my experience on social media and everywhere I can.

I bought bedroom set from RTG, the delivery guys came late and then delivered the broken dresser. It took 2 weeks to deliver it. And when they came with it, the delivery boy didn't want to replace the whole thing but just the drawer. He was extremely rude and was fighting with me. Secondly I saw the broken night stand drawer after 48 hour window. Now 1, it took me one week for technician. 2, it will take another 1 week for delivery of drawer. 3, I will have to schedule an appointment for technician to fix. In short worst customer care service ever, they just want to sell and make money.

They delivered earlier than the 4-hour window I was given, which was awesome. I ordered a dining room set and a power reclining sectional. They didn't test one of the power recliners beforehand and after they left, I plugged it in and it has a "catch". Now I have to wait another week for a new chair. Table had wood blocks for the extensions that weren't removed like they were supposed to have been. I removed those myself after I found them. I asked the guys to move the sofa "closer" to the wall and they slammed it into the wall and after they left, I had to struggle to move a SECTIONAL away from the wall so that it would recline. Not super happy right now but at least the furniture LOOKS nice.

I purchased a new power recliner and mattress at Rooms to Go on Phillips highway in Jacksonville, Florida. When I made purchase I was told by saleslady my payments would be $49.00 per month at 36 months with $130.00 down payment. Since I never received a bill in mail, my wife went online and found out that now my payments are $79.00 per month. I then called customer at Phillips highway store. When I asked to talk to manager I was told saleslady would call which has not happened. If I had known payments were going to be that much I would not have made purchase. Payments are not only higher than I was told but financing is for 24 months not 36 like I was told. My first payment is due in February. I hope this can be resolved before then.

It started in 2011. We purchased a living room group. Everything was fine until summer of 2014 when the material on the leather furniture started cracking and peeling. I contacted customer service and they requested that I send pictures which I did. They did not call me back so I followed up about a week later and was informed that I have been approved to replace the furniture. In July of 2014 I went to my local store and began the process of picking out new furniture. This became a nightmare because when you are replacing only 2 pieces they do not allow you the same cost/money since it was in a "package" originally. So I got screwed there. I ended up having to pay a couple hundred more for the new set because of course the set I had purchased in 2011 had been discontinued. In addition, because it was "out of warranty" I was told I would have to pay yet another delivery charge.

I ordered furniture for my daughter's apartment and had to take 2 days off to accommodate separate delivery dates. They delivered a piece of her furniture (picture attached) with the entire door broken off. Was told to keep the furniture and contact customer "support" to arrange ANOTHER delivery. After sitting on hold for over 10 minutes, an extremely unprofessional and rude person answered the phone, only to tell me that they would deliver a replacement in 6 more days (this after waiting over a week for the initial delivery). When I said that was unacceptable, I was told "Sorry. That is your only option"... ???

I purchased a Sealy King Size Mattress and Foundation on January 16, 2015. Needed the Low Profile instead of the Regular box springs. I did not know they only allowed 48 hours to exchange them and it was not stated on the orders. Customer service was very rude and would not provide in assistance in exchanging out the box springs. Every mattress retailer said they allowed a minimum of 30 days. I will never purchase anything again from Rooms to Go. They use the excuse that the 48-hour window is stated somewhere on the website in the terms. Shouldn't the terms be printed on the order, clearly visible to the consumer???

Went to RTG, ordered furniture. Got wrong furniture, damaged furniture, got lied to. I will never order there again. I work very hard for my money. It is what it is - a lesson learned. I will let everyone I know how they do business.

RTG does not tell you when ordering that once you reschedule your order your order goes back into the system and that you no longer have that order. And then it becomes out-of-stock like it did for us when we went to reschedule which was only 1 week later. I WOULD NOT recommend RTG to anyone. We followed every rule that it says on the bill of sale if you are rescheduling and they cancelled our order. I suggest that when thinking of buying furniture DRIVE BY RTG and keep on going!!!

I was told that my bedroom furniture would be delivered on Tuesday, January 20th between 8 a.m. and 12 p.m. I arranged for someone to be at the apartment during this time. I first received a call that the driver would be a little late so I went back to the apartment and waited until 2 p.m. Still no furniture. That afternoon I received a call and was told that the furniture would not be delivered that day. It is now Wednesday afternoon. Still no call from dispatch. No call from a driver. No furniture. I have taken off a day of work all to work around Rooms To Go's convenience. This is no way to treat customers.

I selected a "package" of furniture from Rooms To Go on 1/5/15. They delivered SOME of it on 1/9/15 but some pieces were broken and had to be sent back and redelivered. I take ANOTHER day off to receive the parts that were sent back originally, and the "rest" of my furniture on 1/16/15. Not only do they deliver MORE broken furniture that had to be sent back, but they delivered the WRONG dining room set.

Cindy Crawford bedroom set from RTG. The drawer guides are breaking off, I and the wife were picking up plastic pieces and trying to determine where they came from. After having a problem closing a drawer on my man's chest I found out the brown plastic was coming off of the metal drawer guides causing the drawers to not close smoothly. I went to the RTG store in Wesley Chapel to see if they had replacement parts. They didn't, but gave me a number to call 800-766-6786 which I did and was told they would send out a form for the parts needed but I would have to pay for them in advance. No problem, that was 2 months ago. I have not heard from them since. I would not buy from RTG again. The furniture is bad and the customer service is even worse!!!

I purchased a sofa, love seat, tables, lamps from RTG in April of 2014. Spent close to $3000 and after a couple of months it began to sag. The cushions are awful. I contacted customer service and I uploaded pictures and email my complaint to RTG. I got a read receipt from them but they never responded to my email. I did this several times and when they wouldn't respond, I called, someone came to our home looked at the sofa and of course stated we could not exchange for something different and it is not under any warranty.