Regency Furniture

We ordered furniture from Ashley's Furniture at the Salem, NH location and we paid them to deliver it to our home. The delivery personnel appeared to be in a hurry to get the furniture set up as quickly as possible. As a result of them not paying attention the cushion was damaged when slicing through the packaging material and protective plastic covers with their package cutter. They didn't seem to care when installing the legs on the furniture, it was handled very poorly. Matter of fact, I watched him drilling the legs multiple times unevenly on the bottom of my new furniture. The picture attached shows one of the legs crooked, clearly not straight! This concerns me as my family starts using the couch and the legs start breaking later on due to poor installation by the delivery person.

We purchased a living room set from them in April 2022 and it was beautiful. Delivery was fast and I was totally happy spending the $3000. Then less than 6 months later the furniture started to sag underneath and the cushions dipped in and the fabric gathered because the cushions didn’t hold up on All 3 pieces. I’ve contacted them numerous times since Oct 2022 and the responses I get is it’s normal wear and tear and they won’t do a thing about it. I've had sofas from Powell’s furniture for 20 years and they never looked like this.

I ordered a bedroom set and it was delivered on Friday at 6:30 PM. They brought my bedroom set in and found out that my bedframe was defective all they had to do was drill a hole to put the screws in. I got a phone call on Monday saying that it will take six weeks before somebody can come out to fix it that is totally unacceptable. I have a bedframe and headboard lying on my floor that I already paid for. WhatEver you do do not go here. HORRIBLE. Stay away.

The in-store purchase was great employees are nice knowledgeable friendly willing to help you. Issue came with the delivery first delivery item was damaged and it was taking back second delivery was two hours late so I waited six hours for the delivery to be made I was in a rush to go out because it was late and I didn’t catch a damage to the Dresser I immediately drove 20 miles to the nearest store because nobody ever answers the phone at the Manassas store. When I arrive at the store after nobody’s answered I walk in and I see five people sitting at a dining room table I explain to them the issue with my damage furniture they said I have to wait.

I ordered my furniture President's Day weekend 2022 because I purchased a house. I knew my closing date was late June early July 2022, so I planned accordingly. In April, I did a check to see where my items were and was told everything was in the warehouse except my end table, which was expected. I checked back late May and was told marble dining room tabletop was cracked and there would be a delay. The store did come back and say that my tabletop would be ready by my delivery date JULY 2, 2022. That date was set June 2, 2022. Easy peasy, right? WRONG!! I called the store again 2 weeks to from my delivery date and was told my lamps for my guest bedrooms weren't with my order but I could get them off the floor. NOPE!!

Wanted to purchase a dining room set from them. Promised us it was in stock after we paid and waited for the delivery date. The item was outta stock. We tried again for another set we pick out. They gave us a date and the day before they called and said the item was damaged and we can come pick out another set or be charged a restocking fee. We had to go back and forth about why we had to pay a restocking fee for a item we never received. Nonetheless we’re still waiting for our refund from the 5th of May. We called the store we made the purchase at and was told we will get your money when they send it because it’s outta their hands. They don’t handle the refunds. Please save yourself the headache. Don’t buy from them because you will REGRET IT….

I purchased furniture from Regency in January which was supposed to be delivered in March/April. I contacted the company numerous times. Finally, in September I went to the store, the salesperson, told me they were waiting for a foundation that was discontinued. He stated I would have been waiting forever, and substituted the foundation with another one. I received my furniture in October, minus the dining room chairs. I was told that the chairs may be available in January 2022. I had previously been told that I could get the floor chairs but that was not true. I was then told that if I found the chairs somewhere else they cancel that order without charging me. I did and they canceled the chairs, but the finance company charged me a fee as a new purchase. No one could explain what the fee was for.

The store in Largo, has a very rude and unprofessional staff. They are unorganized and extremely unprofessional. I was hung up on by a gentleman who answered the phone after complaining about a product that was returned. I wouldn't recommend this location to do shop for furniture. An extremely bad experience. Although I like the furniture that I received the customer service is poor.

Wanted to buy my wife a new dining room table and a server. Checked the prices online the night before. Saturday sale was 60% off if you were at the store by 10am. I showed the salesman the items with prices that I had written down the night before. He promptly told me that those were online prices only and not subject to the Saturday sale. I feel like a bait and switch "Sucker". Nowhere on the ad did it say internet prices only. This was the difference of over $700 dollars. This won't be a burn me twice moment because I am never going back and will never never refer them to anyone! My next stop is the MD Ag office of consumers affairs. Buyer beware of this business.

Horrible customer service and policy. The store manager made his own rule. They know very well how to cheat customers. Charged me additional price after placing the order then neither deliver the product nor refunded the money. Asked for 30% of price which was not delivered. Never buy from this store. Better products are available in many furniture stores in this area with lower price. This is a worst possible store I have ever visited. Terrible place to buy furniture.