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Regency Furniture Reviews
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We ordered furniture from Ashley's Furniture at the Salem, NH location and we paid them to deliver it to our home. The delivery personnel appeared to be in a hurry to get the furniture set up as quickly as possible. As a result of them not paying attention the cushion was damaged when slicing through the packaging material and protective plastic covers with their package cutter. They didn't seem to care when installing the legs on the furniture, it was handled very poorly. Matter of fact, I watched him drilling the legs multiple times unevenly on the bottom of my new furniture. The picture attached shows one of the legs crooked, clearly not straight! This concerns me as my family starts using the couch and the legs start breaking later on due to poor installation by the delivery person.
They also didn't appear to be trained properly to deliver and set up furniture. Let me explain why: when they couldn't fit the furniture through my door, one of them attempted to remove my door by grabbing his power drill and starting to unscrew the actual door hinges off the door frame. Thankfully, I was there to stop him and simply say No. This is not the correct way to remove a door, rather we need to remove the pins from the door hinges instead.
We purchased a living room set from them in April 2022 and it was beautiful. Delivery was fast and I was totally happy spending the $3000. Then less than 6 months later the furniture started to sag underneath and the cushions dipped in and the fabric gathered because the cushions didn’t hold up on All 3 pieces. I’ve contacted them numerous times since Oct 2022 and the responses I get is it’s normal wear and tear and they won’t do a thing about it. I've had sofas from Powell’s furniture for 20 years and they never looked like this.
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I ordered a bedroom set and it was delivered on Friday at 6:30 PM. They brought my bedroom set in and found out that my bedframe was defective all they had to do was drill a hole to put the screws in. I got a phone call on Monday saying that it will take six weeks before somebody can come out to fix it that is totally unacceptable. I have a bedframe and headboard lying on my floor that I already paid for. WhatEver you do do not go here. HORRIBLE. Stay away.
The in-store purchase was great employees are nice knowledgeable friendly willing to help you. Issue came with the delivery first delivery item was damaged and it was taking back second delivery was two hours late so I waited six hours for the delivery to be made I was in a rush to go out because it was late and I didn’t catch a damage to the Dresser I immediately drove 20 miles to the nearest store because nobody ever answers the phone at the Manassas store. When I arrive at the store after nobody’s answered I walk in and I see five people sitting at a dining room table I explain to them the issue with my damage furniture they said I have to wait.
After two days I received a call that they would see if they can repair my damaged furniture I told him that I did not pay for damage furniture that I paid for a new item and that there shouldn’t be a question as whether or not I get a new item after a lot of going back-and-forth I was able to get them to exchange the item for a good one. They scheduled another delivery wait another four hours for the same item to come damaged. I then called and requested an adjustment rather than going back-and-forth in wasting my time.
Once the adjustment was made I went to pay off the snap financing that I was told by Alice in the store would have no fees in no interest or any other hidden charges as long as I paid it before the 90 days. When I went to pay this loan two days after I receive my delivery less than 30 days from having the loan I had to pay an additional $500 in fees they claimed that it was taxes and some other type of fees. I told snap that this was different than what I have been told in the store in the store associate had a lie to me after I specifically asked her if they were going to be any hidden fees Alice the store associate told me all I needed to pay was a $39 processing fee. Regency is dishonest and not only did they rip me off but also Snap financing ripped me off.
I ordered my furniture President's Day weekend 2022 because I purchased a house. I knew my closing date was late June early July 2022, so I planned accordingly. In April, I did a check to see where my items were and was told everything was in the warehouse except my end table, which was expected. I checked back late May and was told marble dining room tabletop was cracked and there would be a delay. The store did come back and say that my tabletop would be ready by my delivery date JULY 2, 2022. That date was set June 2, 2022. Easy peasy, right? WRONG!! I called the store again 2 weeks to from my delivery date and was told my lamps for my guest bedrooms weren't with my order but I could get them off the floor. NOPE!!
I went to the store and got my money back for the lamps. I close on my brand new home June 28th and started slowly and methodically moving in. I called the furniture store Saturday morning (July 2, 2022) at 10:00 am because my delivery window was from 8 am - 12 pm. By 10 am, no phone saying they were on the way. I called the store and talked to the office manager and she confirmed my delivery for that day. I called her back at 11:48 am EXTREMELY frustrated because my furniture hadn't arrived. I get a phone call at 12:02 pm from the delivery department saying their truck "broke down" and I was being rescheduled for Monday, July 4, 2022!! No time, no nothing.
The office manager gives me all these false platitudes but no real solutions except they are going to email the delivery department and corporate. But I still don't have any of my furniture! I called Sunday, July 3, 2022 to check the status of my delivery and the store manager said he didn't know if my order was coming tomorrow because it was a route cancelation and that had nothing to do with him. He stated they emailed the delivery department and he won't know anything until tomorrow morning when HE gets into the store at 9 am. So, I still don't know if I'm getting my furniture. The Regency Furniture Store has stolen $15,000 of my merchandise. Until it's actually delivered, I am going to keep with my story that they stole it.
The worst part is the lack of compassion from all management and others involved at that store because it's not their money or their products. They are sleeping in the beds while I'm still waiting to get mine. DO NOT GO TO THEM. They are more concerned with selling than customer service. Since I called on a holiday weekend, it was an inconvenience for them to talk to me and alleviate my concerns because the store was full of customers.
Wanted to purchase a dining room set from them. Promised us it was in stock after we paid and waited for the delivery date. The item was outta stock. We tried again for another set we pick out. They gave us a date and the day before they called and said the item was damaged and we can come pick out another set or be charged a restocking fee. We had to go back and forth about why we had to pay a restocking fee for a item we never received. Nonetheless we’re still waiting for our refund from the 5th of May. We called the store we made the purchase at and was told we will get your money when they send it because it’s outta their hands. They don’t handle the refunds. Please save yourself the headache. Don’t buy from them because you will REGRET IT….
I purchased furniture from Regency in January which was supposed to be delivered in March/April. I contacted the company numerous times. Finally, in September I went to the store, the salesperson, told me they were waiting for a foundation that was discontinued. He stated I would have been waiting forever, and substituted the foundation with another one. I received my furniture in October, minus the dining room chairs. I was told that the chairs may be available in January 2022. I had previously been told that I could get the floor chairs but that was not true. I was then told that if I found the chairs somewhere else they cancel that order without charging me. I did and they canceled the chairs, but the finance company charged me a fee as a new purchase. No one could explain what the fee was for.
The sales manager, Esson, said he saw the mistake which was made by an employee who remained with the company for only 3 weeks and promised it would be corrected by the CSR. Long story short, the charge for the 5-year protection plan, but no one at the company was able to explain this to me. I went back through my 5 sets of invoices (that is how many times either I changed something usually because what I had ordered was discontinued), and discovered the discrepancy. But the CSR should have explained this to me at the 11/11/21 visit, the 12/2/21 visit, or during the numerous phone calls.
My nightmare with Regency is finally over. I will never do business with this company again. The Capital Heights store will not answer phone calls. The salespersons give out their personal cell numbers to customers. But when I had the corporate office call, they still did not answer the phone. I gave her the sales manager's personal cell, and he told her he doesn't take business calls on his personal cell. There should really be an investigation into the Capital Heights (Ritchie Station) Regency Furniture Store. Please for peace of mind, avoid this store like a plague!!! If I could give it a rating of negative 10, I would do so.
The store in Largo, has a very rude and unprofessional staff. They are unorganized and extremely unprofessional. I was hung up on by a gentleman who answered the phone after complaining about a product that was returned. I wouldn't recommend this location to do shop for furniture. An extremely bad experience. Although I like the furniture that I received the customer service is poor.
Wanted to buy my wife a new dining room table and a server. Checked the prices online the night before. Saturday sale was 60% off if you were at the store by 10am. I showed the salesman the items with prices that I had written down the night before. He promptly told me that those were online prices only and not subject to the Saturday sale. I feel like a bait and switch "Sucker". Nowhere on the ad did it say internet prices only. This was the difference of over $700 dollars. This won't be a burn me twice moment because I am never going back and will never never refer them to anyone! My next stop is the MD Ag office of consumers affairs. Buyer beware of this business.
Horrible customer service and policy. The store manager made his own rule. They know very well how to cheat customers. Charged me additional price after placing the order then neither deliver the product nor refunded the money. Asked for 30% of price which was not delivered. Never buy from this store. Better products are available in many furniture stores in this area with lower price. This is a worst possible store I have ever visited. Terrible place to buy furniture.
Regency Furniture Company Information
- Company Name:
- Regency Furniture
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