Regency Furniture Reviews

We came to Regency Furniture “just to look” and ended up finding the sectional of our dreams! Anna was extremely helpful and friendly. She helped us get the best deal possible and found promotions to bring our price down as much as possible. We will definitely use Regency in the future.

I had a terrible experience with Regency Furniture in Warminster, PA. Two days before my scheduled delivery I was told that one of the four pieces of the living room set would not be delivered. When no one from Regency contacted me to let me know when I would receive the missing piece, I contacted the store. I was told they would call back the next day, however they did not.

Terrible service. We bought furniture September 2nd 2024. Our furniture was delivered and that’s when we were told one of the dresses were on back order. We’ve called multiple times for updates and got no answer as to when we would get the rest of the set. It’s now 12/22/24 and Hagerstown regency is closed and no one bothered to call us with an update or to let us know when we would get the rest of our order. We called and they say they have no records of our phone call. It should take almost 4 months to get answers or the rest of our bedroom set. No wonder this place is going out of business. Terrible me service. Now we are here trying to figure out what’s going to happen. Are we going to get the furniture we paid for or not? Complete ridiculousness. Super unsatisfied customer. Anger and I want my furniture here now or my money back.

Had a good experience picking out my furniture, paid with no problem then went to get my purchases at customer pick up. I was asked for my ID which I readily provide. I was told she needed to scan, I stayed. I do not allow my ID to be scanned. She flipped back the paper with a nasty grin, said then I guess you're not getting your furniture, have a great day". All the while grinning as stating good-bye time and time again as I walked out. I didn't have my ID scanned to purchase $2K of furniture! Stay away!! I should have read the other reviews prior to purchasing!

DO NOT BUY FROM REGENCY!! I ordered a dining table with 4 chairs & bench. When it was delivered there was damage to the table- the delivery guy stated “you either accept it or we take it back but you won’t get a new one until after Christmas.” This was unacceptable as I was promised I would have the table before Christmas by the salesperson. I called the main store to talk to a manager before the delivery person left - couldn’t get the general manager Candace on the phone was told she was on another call & she would call me back in an hour. I told them I was heading to their store. I told the delivery person to take back the table as I was not going to accept a damage table. Drove to the store - was told Candace was not there - there was a manager named PJ who said he would help solve the issue. Asked if he could call me the next day once he figured out if he could pull another table from stock.

I ordered the Polaris sectional. I ordered it in May. I was told 8-12 weeks which was fine because I just wanted it for my upcoming move. The dates kept getting pushed back but I was never informed of the push back. I only knew of the delays when I kept calling to get an eta. I finally get the furniture 10/3. I was given a 3-7 window and the drivers arrived almost 9pm. No call, no update. The only upside to this is I am in love with this sectional. The quality, the feel, the look 10/10. The bad experience takes away nothing from the furniture itself. I only got 2 pieces initially because I wanted to make sure my space could accommodate more and I am on the fence about even bothering because I probably won’t even get the new piece until Easter. I really wish they had a better system because this whole experience has me not even wanting to order more pieces.

Where to start? This was not only the worst experience I've had in a furniture store but probably the worst sales experience ever. I had stopped here after already scheduling furniture from Value City after seeing a sign for 60% off. Initially I was glad I did as I found furniture I liked better and paying a better price. I had told them before we started that I had an order at Value City that was already scheduled for delivery and needed them to meet the same timeline they already had before I would cancel that order and commit to them. During the entire transaction I was assured MULTIPLE times my timeline would be met and I would be taken care of.

We bought a couch in May. In August, after many phone calls and a trip to the store, it still had not been delivered. Regency eventually agreed to give a refund, but they refused to issue the refund over the phone. They claimed that corporate had disabled phone refunds. They demanded that we drive to the store once again to get the refund. They lied and said a physical card is required for a refund. This is clearly absurd.

No communication after you’ve placed your order. The projected 8-12 weeks for a simple piece of furniture to be delivered is not going to happen. The store I purchased from closed, probably because the customer service sucked so bad. Called corporate and then they give another 4 weeks for a possibility of delivery. No refund just a store credit so that you can wait 8 more months for a different product. No thanks.

My experience with Regency Furniture was frustrating and disheartening. From the outset, the sales representatives were not only unprofessional but also displayed overt instances of discriminatory behavior. This left me feeling unwelcome and uncomfortable. The delivery process was equally troubling. My furniture arrived significantly later than the promised date, causing unnecessary stress and inconvenience. Furthermore, the information provided to me before the sale was misleading and incorrect, which contributed to an overall negative purchasing experience.

My husband and I purchased furniture from Regency Furniture on 3/4/2023. We bought a mechanism warranty that starts after the first year. Around November of 2023, I noticed the couch when reclined all the way back, you are rolled to the right. So, I called Regency and they said to call their service department which I did. They sent a tech out, he said “yup, right side is 1/2" shorter than the left, you wouldn't notice it until the couch got broken in. It was most likely dropped from a truck on that side, to bend steel. He ordered parts, came back after Xmas. The company only sent two parts. He orders the rest of the parts, they come in and he comes to house. The company didn’t send screws. He leaves. He tries to order screws. They called me and told me to tell HIM to use the same screws. He comes back and puts new parts in but has to use decking screws because the old self tapping screws won’t go back in!

Regency Furniture is my favorite furniture shop. The furniture is stunning, well-made, and has transformed my bedroom into in a luxurious environment. I tell everyone if you buy furniture buy from here.

This place is really huge and gives a wide selection possibility. There are sofas, cots, dining sets, tv stand mirrors, study tables, and a whole other variety. The service staff is very friendly and helpful to provide details on every single products. Overall an excellent experience for buying product from here. The quality of the product was amazing.

I had been eyeing a particular bedroom set for months, and I finally decided to splurge and purchase it from this furniture shop. It was definitely worth it—the quality is exceptional, and it has transformed my bedroom into a cozy retreat.

Our salesperson, Joanne **, guided us through our sales experience with genuine concern and advise on the type of mattress we were looking to buy. When she was finished showing us the different options and having us experience them, we were confident and sure we had the one we wanted. Our first delivery team was unsure they could reach the second floor with our king size mattress and returned it. I made a call to Joanne and she assured me they would send a second team that could deliver and set up our mattress. She delivered on her promise and we are sleeping comfortably. Thanks Joanne!

The Woodbridge branch has one old man who is always arguing and complaining about everything. I called on a rainy day letting them know we could not pick up. You come and they are short of staff. There is lack of words to use to describe the sales team. There is no one.

Please stay away place. Once they have your money they do not care if your furniture ever arrives or is damaged. After being lied to multiple times from multiple store employees I decided to cancel my order. Now I’m fighting for my refund.

We ordered furniture from Ashley's Furniture at the Salem, NH location and we paid them to deliver it to our home. The delivery personnel appeared to be in a hurry to get the furniture set up as quickly as possible. As a result of them not paying attention the cushion was damaged when slicing through the packaging material and protective plastic covers with their package cutter. They didn't seem to care when installing the legs on the furniture, it was handled very poorly. Matter of fact, I watched him drilling the legs multiple times unevenly on the bottom of my new furniture. The picture attached shows one of the legs crooked, clearly not straight! This concerns me as my family starts using the couch and the legs start breaking later on due to poor installation by the delivery person.

We purchased a living room set from them in April 2022 and it was beautiful. Delivery was fast and I was totally happy spending the $3000. Then less than 6 months later the furniture started to sag underneath and the cushions dipped in and the fabric gathered because the cushions didn’t hold up on All 3 pieces. I’ve contacted them numerous times since Oct 2022 and the responses I get is it’s normal wear and tear and they won’t do a thing about it. I've had sofas from Powell’s furniture for 20 years and they never looked like this.

I ordered a bedroom set and it was delivered on Friday at 6:30 PM. They brought my bedroom set in and found out that my bedframe was defective all they had to do was drill a hole to put the screws in. I got a phone call on Monday saying that it will take six weeks before somebody can come out to fix it that is totally unacceptable. I have a bedframe and headboard lying on my floor that I already paid for. WhatEver you do do not go here. HORRIBLE. Stay away.

The in-store purchase was great employees are nice knowledgeable friendly willing to help you. Issue came with the delivery first delivery item was damaged and it was taking back second delivery was two hours late so I waited six hours for the delivery to be made I was in a rush to go out because it was late and I didn’t catch a damage to the Dresser I immediately drove 20 miles to the nearest store because nobody ever answers the phone at the Manassas store. When I arrive at the store after nobody’s answered I walk in and I see five people sitting at a dining room table I explain to them the issue with my damage furniture they said I have to wait.

I ordered my furniture President's Day weekend 2022 because I purchased a house. I knew my closing date was late June early July 2022, so I planned accordingly. In April, I did a check to see where my items were and was told everything was in the warehouse except my end table, which was expected. I checked back late May and was told marble dining room tabletop was cracked and there would be a delay. The store did come back and say that my tabletop would be ready by my delivery date JULY 2, 2022. That date was set June 2, 2022. Easy peasy, right? WRONG!! I called the store again 2 weeks to from my delivery date and was told my lamps for my guest bedrooms weren't with my order but I could get them off the floor. NOPE!!

Wanted to purchase a dining room set from them. Promised us it was in stock after we paid and waited for the delivery date. The item was outta stock. We tried again for another set we pick out. They gave us a date and the day before they called and said the item was damaged and we can come pick out another set or be charged a restocking fee. We had to go back and forth about why we had to pay a restocking fee for a item we never received. Nonetheless we’re still waiting for our refund from the 5th of May. We called the store we made the purchase at and was told we will get your money when they send it because it’s outta their hands. They don’t handle the refunds. Please save yourself the headache. Don’t buy from them because you will REGRET IT….

I purchased furniture from Regency in January which was supposed to be delivered in March/April. I contacted the company numerous times. Finally, in September I went to the store, the salesperson, told me they were waiting for a foundation that was discontinued. He stated I would have been waiting forever, and substituted the foundation with another one. I received my furniture in October, minus the dining room chairs. I was told that the chairs may be available in January 2022. I had previously been told that I could get the floor chairs but that was not true. I was then told that if I found the chairs somewhere else they cancel that order without charging me. I did and they canceled the chairs, but the finance company charged me a fee as a new purchase. No one could explain what the fee was for.

The store in Largo, has a very rude and unprofessional staff. They are unorganized and extremely unprofessional. I was hung up on by a gentleman who answered the phone after complaining about a product that was returned. I wouldn't recommend this location to do shop for furniture. An extremely bad experience. Although I like the furniture that I received the customer service is poor.

Wanted to buy my wife a new dining room table and a server. Checked the prices online the night before. Saturday sale was 60% off if you were at the store by 10am. I showed the salesman the items with prices that I had written down the night before. He promptly told me that those were online prices only and not subject to the Saturday sale. I feel like a bait and switch "Sucker". Nowhere on the ad did it say internet prices only. This was the difference of over $700 dollars. This won't be a burn me twice moment because I am never going back and will never never refer them to anyone! My next stop is the MD Ag office of consumers affairs. Buyer beware of this business.

Horrible customer service and policy. The store manager made his own rule. They know very well how to cheat customers. Charged me additional price after placing the order then neither deliver the product nor refunded the money. Asked for 30% of price which was not delivered. Never buy from this store. Better products are available in many furniture stores in this area with lower price. This is a worst possible store I have ever visited. Terrible place to buy furniture.

The worst business!!!! Don't buy from them. They rip you off and try to tell you it's your fault. Makes absolutely no sense but they will never get my business again. Better off shopping at Price Busters. At least you get what you pay for.

It is June 2021. We ordered our furniture with them knowing it was going to take 8 - 12 weeks to get something in. We called at the 12 week mark and they said it was going to take another 3 weeks at least. We've called at the 15 week mark (keep in mind, this has been going for over 3 months now) and the furniture is not in stock and they don't know when it will be in stock. I just wanted to replace our couches. DO NOT GO TO THIS STORE! They are not trustworthy or honest about shipments or products.

Do NOT buy any furnitures from Regency Furniture. They delivered a sofa which collapsed in few days from the date they delivered it. When I called they said they would send a 'Specialist' to review the product. I couldn't return it before it was evaluated by the Specialist. The Specialist took more than 3 months to come to my place. He reviewed the item and said it was a poorly made sofa apparently because Regency has outsourced their manufacturing to a third world to profit out of the cheap labour. That's why the product was falling apart.

I place an order in January 2021. It's March and I have not received or talked with anyone and when I reach out about my concerns they made me feel like I was getting on their nerves but they want to keep telling me about a 10% cancellation fee. So I'm looking to get a lawyer to help me with getting my full deposit back. I don't recommend anyone to shop at Regency. My first and last time dealing with this store.

Please listen - DO NOT BUY THIS FURNITURE!!!! I purchased this furniture less than one year ago and already the furniture is breaking apart. I called Regency Furniture, to have my items serviced, not money refunded BUT SERVICED since they are less than a year old, and still under a manufacturer warranty with Ashley Furniture. The items should not be breaking/falling apart. I was told by Regency Service Dept. that they could not have a technician service my furniture because it was not covered under my warranty, this was incorrect information.

Awful experience, They never had my furniture in stock after 12 weeks. They could not find the pieces at other stores. It may be in another four months. They offered me a new set. The new set nightstand was damage. She made me believe refund that they were going to offer me was more and it was less. I’m now waiting another 12 weeks for my other nightstand.

Bought sofa about a year ago. Broke the first time I sat on it.. Had to go to court to have it repaired... Found out when you sign your receipt fine print, NO CASH REFUNDS.. Less than a year later fabric starts to split.... Third party warranty they say they have nothing to do with.... Third party says I don't have the warranty I paid for... Deal with them AT YOUR OWN RISK.

TERRIBLE EXPERIENCE. REFUSE to HONOR RETURN POLICY. CORPORATE is UNRESPONSIVE. DELIVERY MEN did NOT WEAR MASKS and REFUSED to do so. Do NOT buy from here. During the past few months of stay at home orders, we decided we wanted a new comfortable couch for our family room. We found the Savesto sectional online. We couldn't see the furniture in person because stores were closed at the time and when we were finally able to shop in store the Savesto was not available in the showroom.

I would not recommend buying furniture from Regency Furniture. The quality and finish of their products sucks. We bought a bed from them, recommended by their salesman, who said it's a good quality bed. When we received the bed the finish/stain at few places was not done properly and the under bed storage drawers had a few problems - the wood was splintered around one of the knobs (and to hide that they glued the knob to the wood) and from the inside the drawer was chipped and had splinters coming out. The technician came and told us they will change the drawers, and he used a stain pen to reduce the appearance of the imperfections on the bed where the finish was not done properly.

Absolutely the worse furniture experience I've had in my life. I knew when I called that it would be because the chick who answered the phone didn't know her job well. She kept placing me on hold and cutting me off and speaking with others. Anyway, I get to the store - only to discover that my layaway has been discontinued. Then they tell me I didn't really have a layaway - I was just paying them for nothing. I spotted my very set on the showroom floor with a sign displaying 'sold'. I asked for the manager and things only got worse from there. Of course, there was the ethnicity issue where in his country women aren't thought much of. And then he told me he would not issue me a store credit or another layaway.

Please-- stay away from this shady place! They are not to be trusted. Listen to me and the many other bad reviews! This was the ABSOLUTE WORST experience I've ever had when purchasing furniture, or anything else online, hands down! I just moved, and am in the process of furnishing my new apartment. I Googled "red sectional sofa sleeper" and the perfect couch I was looking for popped up on a Regency Furniture ad. I felt so lucky to have found my dream couch. Little did I know, Regency Furniture would turn my dream into a ghetto nightmare. People standing on street corners have more integrity than these folks.

I spent almost $2000 on a living room set. After being lied to about the delivery time frame, I finally got my furniture. I noticed right away it did not look like the set in the store. The big round chair was sunken in in the middle. The cushions were flat, and of poor quality. I contacted the store since I purchased the 5 year warranty, lol which is a joke. After going back and forth sending pix, I finally have a very nice gentlemen come to my home. He informed me the chair was a manufacturer defect, and so were all the cushions, and that the sofa had broken springs. Mind you at this point I hadn’t even had the set a month. The repair gentleman also informed me that they would not honor anything he put on the work order, and be prepared for a fight if I planned to get the set fixed/replaced. Boy was he right. They stated his report did not state any of the things he told me and that they ordered the new cushions just to amuse me.

Furniture was selected October 18, 2019 and finally all pieces were delivered on December 31, 2019. On first delivery, which was November 14, 2019, the delivery personnel were too short and too small to lift and carry furniture. After inspecting furniture, the dresser was cracked on top and dented on the sides. The delivery personnel was rough with the furniture and all they cared about was placing it in the room. I refused the dresser and they took it back with them to the warehouse. Customer service is zero, they will not return calls, they will not update you on when furniture will be delivered, and majority of the times, calls go unanswered.