Regency Furniture

It is June 2021. We ordered our furniture with them knowing it was going to take 8 - 12 weeks to get something in. We called at the 12 week mark and they said it was going to take another 3 weeks at least. We've called at the 15 week mark (keep in mind, this has been going for over 3 months now) and the furniture is not in stock and they don't know when it will be in stock. I just wanted to replace our couches. DO NOT GO TO THIS STORE! They are not trustworthy or honest about shipments or products.

Do NOT buy any furnitures from Regency Furniture. They delivered a sofa which collapsed in few days from the date they delivered it. When I called they said they would send a 'Specialist' to review the product. I couldn't return it before it was evaluated by the Specialist. The Specialist took more than 3 months to come to my place. He reviewed the item and said it was a poorly made sofa apparently because Regency has outsourced their manufacturing to a third world to profit out of the cheap labour. That's why the product was falling apart.

I place an order in January 2021. It's March and I have not received or talked with anyone and when I reach out about my concerns they made me feel like I was getting on their nerves but they want to keep telling me about a 10% cancellation fee. So I'm looking to get a lawyer to help me with getting my full deposit back. I don't recommend anyone to shop at Regency. My first and last time dealing with this store.

Please listen - DO NOT BUY THIS FURNITURE!!!! I purchased this furniture less than one year ago and already the furniture is breaking apart. I called Regency Furniture, to have my items serviced, not money refunded BUT SERVICED since they are less than a year old, and still under a manufacturer warranty with Ashley Furniture. The items should not be breaking/falling apart. I was told by Regency Service Dept. that they could not have a technician service my furniture because it was not covered under my warranty, this was incorrect information.

Awful experience, They never had my furniture in stock after 12 weeks. They could not find the pieces at other stores. It may be in another four months. They offered me a new set. The new set nightstand was damage. She made me believe refund that they were going to offer me was more and it was less. I’m now waiting another 12 weeks for my other nightstand.

Bought sofa about a year ago. Broke the first time I sat on it.. Had to go to court to have it repaired... Found out when you sign your receipt fine print, NO CASH REFUNDS.. Less than a year later fabric starts to split.... Third party warranty they say they have nothing to do with.... Third party says I don't have the warranty I paid for... Deal with them AT YOUR OWN RISK.

TERRIBLE EXPERIENCE. REFUSE to HONOR RETURN POLICY. CORPORATE is UNRESPONSIVE. DELIVERY MEN did NOT WEAR MASKS and REFUSED to do so. Do NOT buy from here. During the past few months of stay at home orders, we decided we wanted a new comfortable couch for our family room. We found the Savesto sectional online. We couldn't see the furniture in person because stores were closed at the time and when we were finally able to shop in store the Savesto was not available in the showroom.

I would not recommend buying furniture from Regency Furniture. The quality and finish of their products sucks. We bought a bed from them, recommended by their salesman, who said it's a good quality bed. When we received the bed the finish/stain at few places was not done properly and the under bed storage drawers had a few problems - the wood was splintered around one of the knobs (and to hide that they glued the knob to the wood) and from the inside the drawer was chipped and had splinters coming out. The technician came and told us they will change the drawers, and he used a stain pen to reduce the appearance of the imperfections on the bed where the finish was not done properly.

Absolutely the worse furniture experience I've had in my life. I knew when I called that it would be because the chick who answered the phone didn't know her job well. She kept placing me on hold and cutting me off and speaking with others. Anyway, I get to the store - only to discover that my layaway has been discontinued. Then they tell me I didn't really have a layaway - I was just paying them for nothing. I spotted my very set on the showroom floor with a sign displaying 'sold'. I asked for the manager and things only got worse from there. Of course, there was the ethnicity issue where in his country women aren't thought much of. And then he told me he would not issue me a store credit or another layaway.

Please-- stay away from this shady place! They are not to be trusted. Listen to me and the many other bad reviews! This was the ABSOLUTE WORST experience I've ever had when purchasing furniture, or anything else online, hands down! I just moved, and am in the process of furnishing my new apartment. I Googled "red sectional sofa sleeper" and the perfect couch I was looking for popped up on a Regency Furniture ad. I felt so lucky to have found my dream couch. Little did I know, Regency Furniture would turn my dream into a ghetto nightmare. People standing on street corners have more integrity than these folks.

I spent almost $2000 on a living room set. After being lied to about the delivery time frame, I finally got my furniture. I noticed right away it did not look like the set in the store. The big round chair was sunken in in the middle. The cushions were flat, and of poor quality. I contacted the store since I purchased the 5 year warranty, lol which is a joke. After going back and forth sending pix, I finally have a very nice gentlemen come to my home. He informed me the chair was a manufacturer defect, and so were all the cushions, and that the sofa had broken springs. Mind you at this point I hadn’t even had the set a month. The repair gentleman also informed me that they would not honor anything he put on the work order, and be prepared for a fight if I planned to get the set fixed/replaced. Boy was he right. They stated his report did not state any of the things he told me and that they ordered the new cushions just to amuse me.

Furniture was selected October 18, 2019 and finally all pieces were delivered on December 31, 2019. On first delivery, which was November 14, 2019, the delivery personnel were too short and too small to lift and carry furniture. After inspecting furniture, the dresser was cracked on top and dented on the sides. The delivery personnel was rough with the furniture and all they cared about was placing it in the room. I refused the dresser and they took it back with them to the warehouse. Customer service is zero, they will not return calls, they will not update you on when furniture will be delivered, and majority of the times, calls go unanswered.

Customer service is the worst. Took me 6 weeks to get my couch, then took 9 weeks to deliver the loveseat and they don't even match. Called them and no one calls back! Will be going to the store. And someone will talk to me and believe me I will tell those people in there to not buy from them because this is the worst company to deal with!

The bedroom suite was purchased for my granddaughter 9/1/19, delivery 9/21. On 10/26, she moved the bed to pick up something she dropped, the side rail that fits into the headboard came out, splitting the headboard. The protection plan was purchased, called them. They said it only covers burns, spill that type of thing. I was directed to call customer service, called them. Was told to submit the claim via email with pictures. I did that on 10/29, after a week didn't hear from anybody so I called the store, Brandywine. Was told someone would call, called back 11/4, 11/7. Well, finally someone left a message to say it wasn't covered by manufacturer warranty.

I have literally been trying to get my love seat repaired since June 2019. It cracked three weeks after I received. I called and was told that someone would return my call. After a couple if weeks I called again and the phone just rings or either a voicemail. I have left a message at least 10 times. Eventually, I went to the Regency where I purchased and they tried to call. They check notes and it showed that that were calling another number. I asked to have the number changed and I still have not received a call. Today, which is November 11th I have called three times. I have exhausted myself and the only steps that I have not pursued are so pursue to reach them legally. I would prefer to just have my love seat repaired. Tracey **

Tell you that you can pick up your furniture. When you get there it’s not there. Try to find out why. Get to run around. Tell you that they’re going to call you back with an answer. Never hear a thing from them. The Ashley Furniture that we purchased is very good. You can buy it somewhere else and save a lot of headaches.

I purchased a complete bedroom set in June 2019 so that it would be delivered to my new home in time for my move in. After two months, I still do not have my furniture. They’ve called to deliver the complete set TWICE, only to then call me at 6am the day of the delivery to tell me something is broken, they have to reorder the dresser, and they won’t be delivering — TWICE! I’ve left messages to speak with someone 4 times and no one has called me back.

Had furniture in layaway. Regency Furniture (RF) did not honor the sale price and attempted to deliver a mattress of less quality after saying that they were taking 400$ off the balance due to the inconvenience. The store manager in brandywine is a liar and is full of trickeration. He is not customer service oriented so please beware of any deals that he is cutting. I have been without bed mattresses since July 27 2019. They lied and said they were delivering all my furniture and didn't send the mattresses or a dresser and I called 3 times prior to delivery and they kept telling me no balance. So when I went to the store after everything didn't come....I subsequently discovered that the mgmt cancelled my ticket and created a new ticket without telling me and never told me that I was getting a partial delivery.

I order 4/7/2019. It been more than 3 months now still didn’t receive my bed yet. They are very terrible company. I will not recommend anyone. If don’t do business why you here? When I order they told me I will get up 3 weeks. They liar. I have to call every time. They will tell me somebody will call me tomorrow but nobody will call you. Every day they will tell me the same thing. Weird. Finally they call me after 2 months. They tell me my mattress not available. How you feel after 2 months? Doesn’t make sense and I have to go store and pick other mattress. They sell me more than market price. I show him Marlo and Ashley. They sell $549 but he sell $800 for me. Above market price. Too weird. Still didn’t receive my order. Please if don’t do business Close your store.

I would not recommend you to buy their furnitures from them and Ashley’s. They were not promising us on delivery to be on time. I purchased sectional and two beds in June 2018. The whole furniture finally arrived on Sept 2018. Now the sectional had three areas where the seams being opened that need to be stitched up. Then the arm to the chaise that connected to sectional is collapsed. I knew something is broken inside. I called because I purchased protection warranty. They said that warranty won’t covered these issues.

Order furniture delivery date 3/18. Lady call and says no the 3/25. The things will be delivered today is 3/25. No delivery then I call Ms **. Says nothing is schedule. People don't let them greedy raggedy ** talk you into spending your hardworking money just to keep waiting on your furniture. I will never ever deal with these people again in life talking about they own Marlos ** value city or Marlos play no game like these people here. I'm so angry right then. This bum ** manager she makes me wanna spit on her **.

This place is terrible, I ordered furniture back in February from the Regency store on Ritchie Highway. Here it is the END OF MARCH AND STILL NO FURNITURE! They changed my estimated time of arrival 3 times! Been in my apartment almost a month. NO FURNITURE! Worst place ever!

I reached out to this center as they are who handles the Ashley Furniture purchases in this area and my sofa pull out couch has a broken frame. At their request I emailed them pictures of the damage on 10/22/18, on 10/24 I called to confirm the email was received which a representative did confirm. Then on 11/5 I called back and the woman who was helping me on 10/22 apologized that nothing had been done for my account as she had a family emergency and was not in the office, she assured me that she would be following up ASAP as I explained that without the pull out couch my husband and I were very restricted on the help we could accept from our family as we were just bringing home our daughter and needed a place for our parents to sleep and help us.

Please don’t purchase anything from Regency Furniture. I bought two brand name sofas from here for $ 5000, a week later I found a crack on the wood. I asked a carpenter to come and look at it, he said it’s clearly a manufacturing fault. I called and complained to owner and District officer, I was told they can’t do anything about it. I lost $5000 and they didn’t even care. NOT WORTH BUYING FROM REGENCY FURNITURE. WORSE PLACE TO BUY.

It took Regency 2 months to get my furniture together. I ordered a king bed and mattress. They finally brought the king bed in but no mattress. The first delivery they couldn't put the king bed together because there were no screws so I had to wait and set another date for another department to bring screws out to put my bed together. Still no mattress. I finally got a refund for the mattress. The second delivery they were supposed to bring couch, chair, two twin mattresses and two twin box springs. They delivered everything except the chair so I refused the delivery.

I purchase three tall bar stools and a Occasional table set, because the sofa and loveseat I didn't want. They gave me a store credit. No refunds on lay aways. Ok so I found the bar tools for a 100.00 each. They said that they would price match. That was a lie. The manager charge me 150.00 for the bar stools. That was the end of me doing business with Regency ever again. The store I found the bar stools was Ashley's furniture.

First of all, I can honestly say from the time I walked into purchasing and delivery everything went well. I was in no hurry and the sales lady Jennifer was very helpful. I was told before I made my purchase that it was going to take up to ten weeks for delivery and for me personally, I was ok with that because I wasn't in any hurry. She explained that on delivery day no time frame is given because the men are out making other deliveries in our area so allow the whole day and I was fine with that as well. I was also told that before you SIGN ANY PAPERWORK, to carefully inspect all furniture because the delivery driver will be calling dispatch once they are done so you can give feedback on the delivery and at that time mention if any defects or damages so it can be taken care of right away.

I would not give them any star rating due to the lack of customer service. They knew I had 72 to return the order, I requested to have them pick up the furniture that I received. I only received 2 chairs with the dining room set and because they made a mistake, I have to eat the cost to get two chairs to complete and set that should have been completed. I would not recommend them for anything. The furniture took 3 months to be delivered and they got the order incorrect. Corporate is the worst. I was never told if the furniture was not picked up within 72 hours that I can't return. This Company is the worst.

Their service is horrible. I ordered furniture like two weeks ago and they just called me to tell that my furniture is back ordered until August 2018. I am a first time home buyer and I'm feeling so overwhelmed because of this. Also, the driver kept getting lost and they don't follow simple directions.

I purchased bedroom furniture from. They send wrong foundation. Try to exchange it but corporate doesn't want to deliver fees on return to store. Worst customer service. Never shop again with them. It's been 3 weeks now.