Regency Furniture Reviews

Customer service is the worst. Took me 6 weeks to get my couch, then took 9 weeks to deliver the loveseat and they don't even match. Called them and no one calls back! Will be going to the store. And someone will talk to me and believe me I will tell those people in there to not buy from them because this is the worst company to deal with!

The bedroom suite was purchased for my granddaughter 9/1/19, delivery 9/21. On 10/26, she moved the bed to pick up something she dropped, the side rail that fits into the headboard came out, splitting the headboard. The protection plan was purchased, called them. They said it only covers burns, spill that type of thing. I was directed to call customer service, called them. Was told to submit the claim via email with pictures. I did that on 10/29, after a week didn't hear from anybody so I called the store, Brandywine. Was told someone would call, called back 11/4, 11/7. Well, finally someone left a message to say it wasn't covered by manufacturer warranty.

I have literally been trying to get my love seat repaired since June 2019. It cracked three weeks after I received. I called and was told that someone would return my call. After a couple if weeks I called again and the phone just rings or either a voicemail. I have left a message at least 10 times. Eventually, I went to the Regency where I purchased and they tried to call. They check notes and it showed that that were calling another number. I asked to have the number changed and I still have not received a call. Today, which is November 11th I have called three times. I have exhausted myself and the only steps that I have not pursued are so pursue to reach them legally. I would prefer to just have my love seat repaired. Tracey **

Tell you that you can pick up your furniture. When you get there it’s not there. Try to find out why. Get to run around. Tell you that they’re going to call you back with an answer. Never hear a thing from them. The Ashley Furniture that we purchased is very good. You can buy it somewhere else and save a lot of headaches.

I purchased a complete bedroom set in June 2019 so that it would be delivered to my new home in time for my move in. After two months, I still do not have my furniture. They’ve called to deliver the complete set TWICE, only to then call me at 6am the day of the delivery to tell me something is broken, they have to reorder the dresser, and they won’t be delivering — TWICE! I’ve left messages to speak with someone 4 times and no one has called me back.

Had furniture in layaway. Regency Furniture (RF) did not honor the sale price and attempted to deliver a mattress of less quality after saying that they were taking 400$ off the balance due to the inconvenience. The store manager in brandywine is a liar and is full of trickeration. He is not customer service oriented so please beware of any deals that he is cutting. I have been without bed mattresses since July 27 2019. They lied and said they were delivering all my furniture and didn't send the mattresses or a dresser and I called 3 times prior to delivery and they kept telling me no balance. So when I went to the store after everything didn't come....I subsequently discovered that the mgmt cancelled my ticket and created a new ticket without telling me and never told me that I was getting a partial delivery.

I order 4/7/2019. It been more than 3 months now still didn’t receive my bed yet. They are very terrible company. I will not recommend anyone. If don’t do business why you here? When I order they told me I will get up 3 weeks. They liar. I have to call every time. They will tell me somebody will call me tomorrow but nobody will call you. Every day they will tell me the same thing. Weird. Finally they call me after 2 months. They tell me my mattress not available. How you feel after 2 months? Doesn’t make sense and I have to go store and pick other mattress. They sell me more than market price. I show him Marlo and Ashley. They sell $549 but he sell $800 for me. Above market price. Too weird. Still didn’t receive my order. Please if don’t do business Close your store.

I would not recommend you to buy their furnitures from them and Ashley’s. They were not promising us on delivery to be on time. I purchased sectional and two beds in June 2018. The whole furniture finally arrived on Sept 2018. Now the sectional had three areas where the seams being opened that need to be stitched up. Then the arm to the chaise that connected to sectional is collapsed. I knew something is broken inside. I called because I purchased protection warranty. They said that warranty won’t covered these issues.

Order furniture delivery date 3/18. Lady call and says no the 3/25. The things will be delivered today is 3/25. No delivery then I call Ms **. Says nothing is schedule. People don't let them greedy raggedy ** talk you into spending your hardworking money just to keep waiting on your furniture. I will never ever deal with these people again in life talking about they own Marlos ** value city or Marlos play no game like these people here. I'm so angry right then. This bum ** manager she makes me wanna spit on her **.

This place is terrible, I ordered furniture back in February from the Regency store on Ritchie Highway. Here it is the END OF MARCH AND STILL NO FURNITURE! They changed my estimated time of arrival 3 times! Been in my apartment almost a month. NO FURNITURE! Worst place ever!

I reached out to this center as they are who handles the Ashley Furniture purchases in this area and my sofa pull out couch has a broken frame. At their request I emailed them pictures of the damage on 10/22/18, on 10/24 I called to confirm the email was received which a representative did confirm. Then on 11/5 I called back and the woman who was helping me on 10/22 apologized that nothing had been done for my account as she had a family emergency and was not in the office, she assured me that she would be following up ASAP as I explained that without the pull out couch my husband and I were very restricted on the help we could accept from our family as we were just bringing home our daughter and needed a place for our parents to sleep and help us.

Please don’t purchase anything from Regency Furniture. I bought two brand name sofas from here for $ 5000, a week later I found a crack on the wood. I asked a carpenter to come and look at it, he said it’s clearly a manufacturing fault. I called and complained to owner and District officer, I was told they can’t do anything about it. I lost $5000 and they didn’t even care. NOT WORTH BUYING FROM REGENCY FURNITURE. WORSE PLACE TO BUY.

It took Regency 2 months to get my furniture together. I ordered a king bed and mattress. They finally brought the king bed in but no mattress. The first delivery they couldn't put the king bed together because there were no screws so I had to wait and set another date for another department to bring screws out to put my bed together. Still no mattress. I finally got a refund for the mattress. The second delivery they were supposed to bring couch, chair, two twin mattresses and two twin box springs. They delivered everything except the chair so I refused the delivery.

I purchase three tall bar stools and a Occasional table set, because the sofa and loveseat I didn't want. They gave me a store credit. No refunds on lay aways. Ok so I found the bar tools for a 100.00 each. They said that they would price match. That was a lie. The manager charge me 150.00 for the bar stools. That was the end of me doing business with Regency ever again. The store I found the bar stools was Ashley's furniture.

First of all, I can honestly say from the time I walked into purchasing and delivery everything went well. I was in no hurry and the sales lady Jennifer was very helpful. I was told before I made my purchase that it was going to take up to ten weeks for delivery and for me personally, I was ok with that because I wasn't in any hurry. She explained that on delivery day no time frame is given because the men are out making other deliveries in our area so allow the whole day and I was fine with that as well. I was also told that before you SIGN ANY PAPERWORK, to carefully inspect all furniture because the delivery driver will be calling dispatch once they are done so you can give feedback on the delivery and at that time mention if any defects or damages so it can be taken care of right away.

I would not give them any star rating due to the lack of customer service. They knew I had 72 to return the order, I requested to have them pick up the furniture that I received. I only received 2 chairs with the dining room set and because they made a mistake, I have to eat the cost to get two chairs to complete and set that should have been completed. I would not recommend them for anything. The furniture took 3 months to be delivered and they got the order incorrect. Corporate is the worst. I was never told if the furniture was not picked up within 72 hours that I can't return. This Company is the worst.

Their service is horrible. I ordered furniture like two weeks ago and they just called me to tell that my furniture is back ordered until August 2018. I am a first time home buyer and I'm feeling so overwhelmed because of this. Also, the driver kept getting lost and they don't follow simple directions.

I purchased bedroom furniture from. They send wrong foundation. Try to exchange it but corporate doesn't want to deliver fees on return to store. Worst customer service. Never shop again with them. It's been 3 weeks now.

Me and my husband just purchased our new home. We saw a dining table we loved! They said the delivery would take a few weeks - fine. When we’re on like a 3 day vaca when the table was delivered so my son watched them put it together and then left. We arrived home to look at the table. Everything look fine, then as a few days passed we started touching and feeling the table and notice a lump, and looked the table was warped!

My husband and myself went to Regency in Capitol Heights and ordered couch, loveseat and 2 end tables cocktail table. This was November 26, 2017. Today is February 6, 2018 and guess what? We still don't have our furniture. Christmas, birthday, New Year's, MLK day, Groundhog Day. No furniture. And I have called several times. Every time I called they would give me a different date of delivery. Still no furniture. So if you buy furniture from Regency don't expect to get it no time soon.

I purchase my loveseat and couch in 2014, at the time I also purchase a five year protection plan. I recently call them to use my warranty and was asked when did I notice the marker stain I stated about two months ago. I was told that it must be reported within thirty days of happening. I also stated that I recently notice that it look like there is some discoloration probably from clothing. Ms. ** from GPS told me that is was nothing they can do for me. However my warranty ends in 2019. I also have a six piece diner room set with warranty. What's the purpose of purchase or then offering a warranty if they have excuses to find reason not to help you. I have also left my number twice for a general manager to contact me and it's been four days today. I have not receive a phone call about this situation yet. At the time I purchase these items my last name was **.

Was told my furniture would be delivered in a wk. Then didn't because of snow. No one called me to let me know. Now 3 wks later & no furniture. Can't talk to people who order. I've called 3 times & am told they'll email person who orders. Then when they get emailed back they'll call me. When I bought furniture I told them they had bad delivery reputation Was told they'd fixed problem. Not true. Am extremely disappointed & frustrated. Told them today if I didn't hear back I may cancel order. I'm sure they're not worried.

I went to Regency to purchase a bedroom set on Veteran's day. I was there for the doorbuster. I've purchased 2 rooms last year and was looking to do the same this year. I was convinced to purchase a sectional because the salesperson all but guaranteed delivery by Thanksgiving. Of course this didn't happen. When I called I got the line "You signed a contract that allows up to 6 weeks". While I understand this, you made it seem that it was all but a sure thing. I was subsequently given 3 more dates that came and went, with the 3rd being after the 6 weeks. When I tried to cancel they told me I had to wait 6 weeks even though you know I won't get it by then. After 4 frustrating hrs of back and forth, all the while trying to substitute my sectional with an inferior product. I just said I'll wait. Last night my dresser draw fell apart.

The worst customer service I have ever received. They don’t respond to phone calls, emails, or letters. The salespeople were helpful, but the experience drastically changed right after we paid for our dining room table and chairs. First, we waited 4 1/2 months for our purchase. Not once did customer service call to give us an update on when our purchase would be available. Then we finally got the table and chairs and there was a manufacturer defect. Luckily we purchased the warranty because Regency didn’t want to repair or replace the table. We love our table, but I will never purchase anything from Regency again.

I wouldn't even give this place one star for the way they treat people at Regency. Purchased furniture, never got appreciated for the sale, but they wanna get into your face trying to sell you something? I called the next day to see if it was possible to add items to my bill, the salesman told me he would pull my invoice and call me back, come to find out from customer care center that it's not even possible. Never called back to say anything. They have my number. I waited around my phone when he told me it would only be a few minutes to return my phone call.

I purchased a leather sofa and couch. We were told that there is free delivery and the movers will put your old furniture where we want it by the salesman (Tony). The mover said if he does we will have to pay him extra money so that made me very upset after he showed up at 2:30 pm when the appointment was 9 to 1. He left. I received a phone call from the delivery supervisor. I explain to her the situation. She explain why they do not remove old furniture for liability reason. She said the driver will return and deliver the furniture.

2 weeks ago the wife and I bought a couch and loveseat from the Regency Furniture Store Brandy Wine Location. Regency set up an Aug 22nd delivery and would call us with an estimated delivery time. Around noon I call to inquire about the delivery time and was told, “Sorry your items have not been received yet and that is why it wasn't delivered.” I stated we bought the showroom couch and loveseat so no way they cannot be there. She then checked again and said, “Sorry they messed up the delivery and your stuff is not coming with today's deliveries.” Wow, no respect for other peoples time since I work and used some vacation time to be there when they came! So then Regency gave me 2 options, deliver next week (another work day Tuesday) or a full refund. I'm requesting a full refund out of principle because Regency poor customer service is not worthy of my money!

On July 3rd I ordered Siesta - Porcini - 3 Piece Sectional. Upon delivery July 18th they had ONLY delivered the wedge part of the sectional set... the legs did not fit. My initial thought was to have them take the piece back with them but they called customer service which I spoke with and they assured me that they would have the correct feet sent out to me. A week later they delivered the other 2 pieces of my sectional but no legs for the wedge. Long story short, after 5 weeks of me having to take time off from work to be at the house for their convenience they finally came back with feet replacements and wouldn't you know... they don't fit!!! I want this piece of crap furniture out of my house. It’s 6 weeks now and I still have the wedge looking as ridiculous as you can imagine sitting in my living room completely unusable.

REGENCY FURNITURE - BUYER & CONSUMER - If you like giving your hard earn money away this is the store for you stupid. I went in last February 2016 to purchase two bedroom set for my kids. Well was I rip off setup. First of off the two bedroom head & foot board was made of paper press board that was painted. I don't know with what chemical substance Regency Furniture is buying from overseas and shipping back over here and selling in the consumer home. Plus I was not told that I was doing a Renter A Center Contract either.

On January 4, 2017, DM and KN came in Marlo's Furniture to purchase furniture for KN new home. KN expressed to the floor sales associate that she had a particular item in mind that she desired and that it was located at Regency. The sales associate stated that they could get the exact order and place the order for KN. After waiting several weeks to receive the order KN phoned in on many occasions to explain she received the incorrect order. After many unsuccessful attempts and no callbacks from Marlo's Furniture, KN was now forced to drive 1 hour and 15 mins to speak with a Manager that she attempted to speak with over the phone.

The bed was not available on the date that they said which is 2\7\17. We were told we had to wait until Thursday for their inventory And the manager was very rude so we shall see if it will come or not and what condition it's in.

BUYER BEWARE!!! I wish I didn't have to give any stars! This is the worst place to go to for furniture and I wish we saw the reviews before dealing with such a terrible company. My story is long but I feel I should give the full details so someone else will not become another victim. My husband and I drove around for days looking for some bookshelves to match the wood on our fireplace. We ran into a sales lady at the Fredericksburg, VA Regency by the name of Jennifer who was very helpful. She told us that we should not be looking for bookshelves but piers. When she showed us some piers we fell in love and immediately purchased two of the piers totaling $1,000. They asked us if we would like to pay an extra $275 to deliver to our house or $17 to deliver to the Fredericksburg Regency facility so of course we went with the $17 even though we had to drive an hour and 30 minutes to get there.

I purchase a sectional from the Fredericksburg Regency Furniture Store in October and was told to allow 6-12 weeks for delivery. I contacted store and was told (2) pieces were in warehouse and waiting on (1) piece of sectional. I called backed during the 8th week and was told they are waiting for missing piece to be scanned in computer system. After (2) days of calling to see if missing piece is scanned in system, I was then told the piece is on backorder and will not be in until January.

We bought bedroom furniture from this store and within 8 months the bed frame broke. This was a solid wood bed frame, we live about 5 miles from the store so chose to pick it up rather than pay for the delivery charge. Huge mistake because now they won't honor the warranty. I was asked if I read the fine print. I would think that's something important enough that would tell you but I guess that's how they screw you. PLEASE IF YOU VALUE YOUR HARD EARNED MONEY STAY CLEAR OF THIS PLACE AND THE HORRIBLE CUSTOMER SERVICE. Check the reviews and the rating they have. That's only a 2 out of 5. I wish we had done that before buying. Also please view the picture. This doesn't happen with solid wood after 8 months.

I purchased a leather sectional back in Dec. 2014, had it delivered Jan. 2015. A few days after delivery I noticed a small tear/scrape on the recliner. I took a pic of it. Went back to the store [Glen Burnie] where I purchased it from. Showed the pic to them. They contacted the Warranty Co only to get the runaround and still today nothing has been done. Now I have issues with the Console Storage piece. The leather is fading and the coating is coming off of the cup holders. Again stopped by the store only to be told to contact the same Warranty Co who did nothing about to tear/scrape on my recliner which make me reluctant on contacting them.

In June 30, 2016 we ordered 2 living room furniture sets from Regency Furniture, one sectional w/ ottoman and a 3-piece w/ ottoman. The sectional was already in the warehouse. We had to wait on the 3-piece... They told us that it would take them 3 weeks for the delivery to the warehouse. In about the 3rd week customer service called to set up a time for delivery to our home, but in the same breath they also informed us that the single chair and the ottoman would not be with the delivery because it has not arrived there at the warehouse. So we had the option to wait 3 more weeks for the last 2 pieces or accept the delivery without them and pick them up when they arrive. (We will have to put these pieces together ourselves.)

Purchased a sofa and love seat that has power recliners in May of 2015... Didn't receive it until July 3rd and it was a different set... It was close to what we originally bought but bad quality... The seams started separating a month later and all of the recliners are broken... On my love seat one of the recliners is stuck in the recline position. Regency refuses to fix it claiming that it is customer usage... How the heck can it be customer usage if one half of the couch still reclines and comes on and the other half doesn't. I am looking for any customers who are willing to join my husband and I in filing a class action suit against them. I have read several similar stories and we cannot allow Regency to continue taking our hard earned money. We also bought the warranty which doesn't cover anything.

This company is horrible. I have been waiting for 3 months for a sectional I purchased. At the time of purchased I was told that the item was in stock then I was told it needed to be ordered. Later I was told it would be arrived at the store on 14th of April. Then I was told the item should arrive in the first week of May. Later I was told it should come the end of June. The lies keep coming. The company don't care about the customer after the sale is complete. I advise anyone looking to buy furniture never ever buy from Regency Furniture.

They deserve a zero rating, they are full with lies and deceit... Never buy anything from them. I went to Regency Furniture and bought goods over $3,500. The items were delivered to me on the 19th of March. On the 28th of March (9 days after), the dining chair gave way. I called them since they said the items were under warranty. I got a very cold reception from the customer service agent. I later called back and a lady said I should send her the pictures of the damaged chair. I sent the pictures and till date (more than 2 weeks after), I havent heard from any of them. I called them back and another lady said she will let the same lady who attended to me to send me an email. The most painful part is that even the couch I bought that same day is already sinking in. Their goods are of very low quality, customer service becomes something else once deal is done.

I bought multiple furniture from Regency Furniture in December 2011 which included 3 sofas. For 3 sofas, I also bought 5 years Accident warranty of GBS through Regency furniture. In October 2015, one of the sofa was accidentally damaged by me, I contacted Regency furniture they asked me to contact GBS insurance. When I called GBS furniture, GBS could not find my warranty record from Regency furniture. GBS informed me that they were not doing business with Regency furniture in 2011. They started business with Regency in 2012. Then I contacted back Regency furniture and they said they will investigate. I did not hear from Regency furniture or GBS so I kept on contacting them.

We are highly dissatisfied with customer service in the warehouse, as well as how an issue was handled with management. We bought a bed frame with under bed storage, nightstands & mattress during the sale on black Friday. We arrived for pick up once the items were in and realized there were no storage units. After hours in the warehouse and back up to the store we had no answer but they weren't ordered and we would have to pay for them in full, I disagreed since there was 60% when we made the original order and it was not on our part that it wasn't ordered. They agreed to give a discount and order them, when they came in only one side was re-ordered, which they were told we wanted both.

I went into Regency Furniture one year ago and bought some furniture. They went into my bank account after one year and charge me again for the same item twice. It took me seven days to get my money back, if you go in that store do not use your bank card that claim that had a glitch in the computer but I believe some in the finance office made a huge mistake. I should have not had to wait seven days to get my money back.

I worked for this company and I know exactly what you are going through and the amount of people had wrote a complaint in here is nothing compare to what I see every day at the store. The owner and his brother are money-hungry, the brother is the manager who keeps telling the sales reps to tell lies to customers and that one of the reason (besides stealing my commission) what made me quit working for this company. I never seen money hunger more than this people. They steal customers' money and sales reps money. That's why if you go there, all the time new sales reps, no one last there. I feel sorry for you guys and good luck next time buying furniture.

My husband and I bought living room set, bed set, and table on March 20 and until today May 12 we haven't receive our furniture yet. On the receipt said delivery is 3 to 6 weeks and it been more than 6 weeks. I called them on April 30. They told me I should get my furniture on May 5 right. So after MAY 5 nothing came. So I called them again. They told me nothing is ready and I should get my furniture my it ready. So disappointed. Please people do not buy anything from this people. You will regret it. Their customer service is terrible. Run run run run run away from them.

I ordered my furniture February 28th 2015, I am still waiting on delivery of my chest. Let me backup. Sales person OK. But not helpful beyond ordering. I picked up piece by piece 2 mattress sets 2 beds. When I went to pick up the mattress they said no it’s on order. Hmmm, I was there Saturday night and went on Monday and on order. Yeah right, the split to someone else. I waited. That was a 2 week process. I called after 6 weeks asking about the rest of the order, sectional in. I said, “Well deliver that for free and I will get the chest but since it’s the end of the day can I call Monday to confirm?”

On March 2, 2015 I ordered a Hanging Bubble Chair that was safely delivered, but was missing the 6-foot chain that is necessary to connect the chair to the ceiling. Therefore, I called the sales person (**) the next day and I mentioned this issue to him. ** then sent me to his customer service colleague, **, who promised to send the replacement chain within 3 business days, but that never occurred. I then called ** back since **, the customer service rep, was not responding to my emails or phone calls and this is when **, the sales person, became a totally rude and nasty person. He told me I could go buy the chain myself at Home Depot if I was unable to wait and that I was wasting his time since he was in sales, not customer service.

On February 18, 2015, I purchased a living room set with a queen bed sleeper. They didn't deliver my furniture until March 18, 2015. On March 18, 2015, I sat down on the sofa and went to get up off the sofa only to find that the bottom part of the sofa was broken. I called Regency Furniture Store immediately only to find out that they won't be able to send someone out until April 9, 2015. That is absolutely ridiculous!!!!!!!!! The customer service there is very poor. They really need to close that furniture store. In the event I had known all of this, I would have purchased my furniture from somewhere else. I paid 1,468.00 in cash only to receive some junk. They don't refund money. Because they know they are selling some junk.

We were delivered 6 side chairs rather than 4 with 2 arm chairs, as was the deal made in store. Very dissatisfied and angered by customer service. We called the same day as delivery and were promised an even and speedy swap for the store's mistake. After no word from the store in a week, we called back only to get no help whatsoever. Instead of the store correcting their mistake, we are required to pay the difference. We will not do business in the future with Regency and suggest the same for others. **, the store manager, is very unfriendly and arrogant to deal with.

Very poor experience with them. I never got my delivery on time. They want to do wherever they wanted. They don't give money back. They should closed this store.

Purchased a 5 piece sectional from this company in March 2013. The right recliner no longer comes back up, it just lays half-way down and makes the set look bad. Called Regency and the customer service rep told me that it is nothing they can do because the manufacturer's one year warranty has expired. This is ludicrous because furniture should last longer than two years when you pay a good amount of money for it. The option was presented that I could come back in and purchase the right recliner, which didn't make much sense to me. How ridiculous that would be to purchase another piece of crappy furniture.

Bought Furniture from Regency in Woodbridge. One of the dining chair flipped over the floor and got cracked (Low Quality material). Contacted Warranty Company and got new chair ordered. The Regency Warehouse would not deliver the chair to the local store, where we bought the furniture, and insisted that we pick up the chair from their warehouse or pay delivery charges to deliver it to local store. What a rip off? After talking to manager of the local store, he agreed to move the chair to his store and will call after he has received the chair.

I bought a couch exactly 1 month ago and after 3 weeks the cushion on couch bunched up. Regency said it is defective and want to replace that part of the couch for me. I feel I deserve to receive a new couch, not repaired. They are going to take part of the couch apart and replace it with a new part. By loosening the bolts and screw I don't know if they will damage other parts of the couch. The couch is defective and they know that and I would like a replacement, not repairs.

I purchased a bed from Regency Furniture on Feb. 24, 2012 and they didn't deliver it until Mar. 28, 2012. Then around the beginning or middle of July, I felt the bed leaning down on the side I sleep on so I got up to see why the bed was leaning and the bed rail was broken off the head board. So I call the insurance company that I paid for with the bed and the man told me that I should call Regency Furniture because I haven't had the bed that long and that they should replace it. So I called Regency Furniture on July 10, 2012 and spoke with Ms. Cheryl **, the manager of the Services Department and she asks if she sends me an email, if I can upload pictures of the broken rail and head board. So on July 11, 2012 I uploaded the picture.

My Aunt, who is almost 90 years old, purchased 4 dining room chairs in September 2011 from the Langley Park Store. My sister and I picked up the chairs in October 2011 from this store and brought them to my Aunt's house. There we assembled the chairs. In March 2012 ,one of the legs on one chair just broke off. No warning and luckily no one was sitting in the chair at the time. A couple of weeks later, another chair also broke in a similar fashion. I took my Aunt and one of the broken chairs to the store yesterday (5/29/2012) so that they could see the damage and arrange to pick up the remaining chairs and give her another more sturdy type (we will not accept either the same chairs or a repaired chair).

Purchased furniture on 5/11 with a delivery date of 5/23. Today is 5/23 and no call to arrange delivery which prompted a call to Regency. After several attempts to remedy, spent two hours on hold, promised multiple call backs from managers earlier this morning between 10:00 am and 10:30. Went to the store at 2:00 pm today to be yelled at and treated rudely by the Store Manager, Layth, telling me that he could not refund my money.

Regency Furniture delivered what appears to be floor model furniture that is supposedly new. It was dusty and worn. It also has a gap in the footboard. They did not deliver one piece of the order and I'm trying to get my money back. They said that the reason it wasn't delivered was because it was damaged. Now they're saying it's in and it wasn't damaged. They've changed their story up twice concerning the piece they were unable to deliver.

Purchased AIC 4815 Lavelle Blanc Sofa Lavelle Blanc CHPGN-04 on 5/30/2011. They have delivered 4 damaged sofas to my house. I have called manager and told him that sofa was examined and found to be damaged. I have had the delivery service to put the sofas back on the truck and return them to the store. I also have the store extended 5-year warranty. As of today's date, 9/2/2011, I still do not have an acceptable sofa. I have been very understanding with Regency. Their customer service has been unacceptable. Below are the conduction of the sofas that was delivered to me.

Back in July 08 I purchased furniture from the above name store. When they delivered the furniture there were pieces missing, which were two dining room chairs and a piece that extends the table. I called them and notified them; and they claimed once they had these missing pieces they would deliver them to me. After a while of me calling and getting no answer, I went to the store to find that it was closed. They had a sign that stated that they moved but no address, it had the same number. I called for about one week and the number was busy. I found another Regency Furniture store in Central Ave in Yonkers and spoke to a representative and explained my problem. She claimed that she was going to have her boss contact me and never did. I have called the location various times and I keep getting the runaround. I have been making monthly payments for the furniture that I purchased and I have yet to receive the items.

Approx. 4 months ago I ordered furniture and the Chaise chair was damaged upon delivery. I called them for replacement and they have been giving me the run around telling me they will call me back and they never call. I have been battling them for repairs or a refund for 4 months and I am getting nowhere.

The bedroom set that I purchased less than a year ago, the bed frame splintered and broke. Which renders the bed non-usable. As a result of this defect, I have no bed to sleep in, and no funds to buy a new frame.

I bought living room and bedroom furniture in December of 2006. I also purchased a protection plan. In September of 2007, a wheel broke off of the table. I called Regency to get a replacement. They told me that Guardsman (who I have the protection plan through) will replace it. When I called Guardsman they told me that they don't cover things like that. That Regency should cover it because it’s been less than a year. And if Regency had a problem, they should call them (Guardsman). I called Regency back and they told me it wasn't their problem. Mr. ** is the store manager. He refuses to take my calls nor will he call me back. I spoke with Kim and Mariam who are supervisors Guardsman. I explained that my protection plan states that it covers breakage. They still refused to honor their plan.