Regency Furniture Reviews

We are highly dissatisfied with customer service in the warehouse, as well as how an issue was handled with management. We bought a bed frame with under bed storage, nightstands & mattress during the sale on black Friday. We arrived for pick up once the items were in and realized there were no storage units. After hours in the warehouse and back up to the store we had no answer but they weren't ordered and we would have to pay for them in full, I disagreed since there was 60% when we made the original order and it was not on our part that it wasn't ordered. They agreed to give a discount and order them, when they came in only one side was re-ordered, which they were told we wanted both.

I went into Regency Furniture one year ago and bought some furniture. They went into my bank account after one year and charge me again for the same item twice. It took me seven days to get my money back, if you go in that store do not use your bank card that claim that had a glitch in the computer but I believe some in the finance office made a huge mistake. I should have not had to wait seven days to get my money back.

I worked for this company and I know exactly what you are going through and the amount of people had wrote a complaint in here is nothing compare to what I see every day at the store. The owner and his brother are money-hungry, the brother is the manager who keeps telling the sales reps to tell lies to customers and that one of the reason (besides stealing my commission) what made me quit working for this company. I never seen money hunger more than this people. They steal customers' money and sales reps money. That's why if you go there, all the time new sales reps, no one last there. I feel sorry for you guys and good luck next time buying furniture.

My husband and I bought living room set, bed set, and table on March 20 and until today May 12 we haven't receive our furniture yet. On the receipt said delivery is 3 to 6 weeks and it been more than 6 weeks. I called them on April 30. They told me I should get my furniture on May 5 right. So after MAY 5 nothing came. So I called them again. They told me nothing is ready and I should get my furniture my it ready. So disappointed. Please people do not buy anything from this people. You will regret it. Their customer service is terrible. Run run run run run away from them.

I ordered my furniture February 28th 2015, I am still waiting on delivery of my chest. Let me backup. Sales person OK. But not helpful beyond ordering. I picked up piece by piece 2 mattress sets 2 beds. When I went to pick up the mattress they said no it’s on order. Hmmm, I was there Saturday night and went on Monday and on order. Yeah right, the split to someone else. I waited. That was a 2 week process. I called after 6 weeks asking about the rest of the order, sectional in. I said, “Well deliver that for free and I will get the chest but since it’s the end of the day can I call Monday to confirm?”

On March 2, 2015 I ordered a Hanging Bubble Chair that was safely delivered, but was missing the 6-foot chain that is necessary to connect the chair to the ceiling. Therefore, I called the sales person (**) the next day and I mentioned this issue to him. ** then sent me to his customer service colleague, **, who promised to send the replacement chain within 3 business days, but that never occurred. I then called ** back since **, the customer service rep, was not responding to my emails or phone calls and this is when **, the sales person, became a totally rude and nasty person. He told me I could go buy the chain myself at Home Depot if I was unable to wait and that I was wasting his time since he was in sales, not customer service.

On February 18, 2015, I purchased a living room set with a queen bed sleeper. They didn't deliver my furniture until March 18, 2015. On March 18, 2015, I sat down on the sofa and went to get up off the sofa only to find that the bottom part of the sofa was broken. I called Regency Furniture Store immediately only to find out that they won't be able to send someone out until April 9, 2015. That is absolutely ridiculous!!!!!!!!! The customer service there is very poor. They really need to close that furniture store. In the event I had known all of this, I would have purchased my furniture from somewhere else. I paid 1,468.00 in cash only to receive some junk. They don't refund money. Because they know they are selling some junk.

We were delivered 6 side chairs rather than 4 with 2 arm chairs, as was the deal made in store. Very dissatisfied and angered by customer service. We called the same day as delivery and were promised an even and speedy swap for the store's mistake. After no word from the store in a week, we called back only to get no help whatsoever. Instead of the store correcting their mistake, we are required to pay the difference. We will not do business in the future with Regency and suggest the same for others. **, the store manager, is very unfriendly and arrogant to deal with.

Very poor experience with them. I never got my delivery on time. They want to do wherever they wanted. They don't give money back. They should closed this store.

Purchased a 5 piece sectional from this company in March 2013. The right recliner no longer comes back up, it just lays half-way down and makes the set look bad. Called Regency and the customer service rep told me that it is nothing they can do because the manufacturer's one year warranty has expired. This is ludicrous because furniture should last longer than two years when you pay a good amount of money for it. The option was presented that I could come back in and purchase the right recliner, which didn't make much sense to me. How ridiculous that would be to purchase another piece of crappy furniture.

Bought Furniture from Regency in Woodbridge. One of the dining chair flipped over the floor and got cracked (Low Quality material). Contacted Warranty Company and got new chair ordered. The Regency Warehouse would not deliver the chair to the local store, where we bought the furniture, and insisted that we pick up the chair from their warehouse or pay delivery charges to deliver it to local store. What a rip off? After talking to manager of the local store, he agreed to move the chair to his store and will call after he has received the chair.

I bought a couch exactly 1 month ago and after 3 weeks the cushion on couch bunched up. Regency said it is defective and want to replace that part of the couch for me. I feel I deserve to receive a new couch, not repaired. They are going to take part of the couch apart and replace it with a new part. By loosening the bolts and screw I don't know if they will damage other parts of the couch. The couch is defective and they know that and I would like a replacement, not repairs.

I purchased a bed from Regency Furniture on Feb. 24, 2012 and they didn't deliver it until Mar. 28, 2012. Then around the beginning or middle of July, I felt the bed leaning down on the side I sleep on so I got up to see why the bed was leaning and the bed rail was broken off the head board. So I call the insurance company that I paid for with the bed and the man told me that I should call Regency Furniture because I haven't had the bed that long and that they should replace it. So I called Regency Furniture on July 10, 2012 and spoke with Ms. Cheryl **, the manager of the Services Department and she asks if she sends me an email, if I can upload pictures of the broken rail and head board. So on July 11, 2012 I uploaded the picture.

My Aunt, who is almost 90 years old, purchased 4 dining room chairs in September 2011 from the Langley Park Store. My sister and I picked up the chairs in October 2011 from this store and brought them to my Aunt's house. There we assembled the chairs. In March 2012 ,one of the legs on one chair just broke off. No warning and luckily no one was sitting in the chair at the time. A couple of weeks later, another chair also broke in a similar fashion. I took my Aunt and one of the broken chairs to the store yesterday (5/29/2012) so that they could see the damage and arrange to pick up the remaining chairs and give her another more sturdy type (we will not accept either the same chairs or a repaired chair).

Purchased furniture on 5/11 with a delivery date of 5/23. Today is 5/23 and no call to arrange delivery which prompted a call to Regency. After several attempts to remedy, spent two hours on hold, promised multiple call backs from managers earlier this morning between 10:00 am and 10:30. Went to the store at 2:00 pm today to be yelled at and treated rudely by the Store Manager, Layth, telling me that he could not refund my money.

Regency Furniture delivered what appears to be floor model furniture that is supposedly new. It was dusty and worn. It also has a gap in the footboard. They did not deliver one piece of the order and I'm trying to get my money back. They said that the reason it wasn't delivered was because it was damaged. Now they're saying it's in and it wasn't damaged. They've changed their story up twice concerning the piece they were unable to deliver.

Purchased AIC 4815 Lavelle Blanc Sofa Lavelle Blanc CHPGN-04 on 5/30/2011. They have delivered 4 damaged sofas to my house. I have called manager and told him that sofa was examined and found to be damaged. I have had the delivery service to put the sofas back on the truck and return them to the store. I also have the store extended 5-year warranty. As of today's date, 9/2/2011, I still do not have an acceptable sofa. I have been very understanding with Regency. Their customer service has been unacceptable. Below are the conduction of the sofas that was delivered to me.

Back in July 08 I purchased furniture from the above name store. When they delivered the furniture there were pieces missing, which were two dining room chairs and a piece that extends the table. I called them and notified them; and they claimed once they had these missing pieces they would deliver them to me. After a while of me calling and getting no answer, I went to the store to find that it was closed. They had a sign that stated that they moved but no address, it had the same number. I called for about one week and the number was busy. I found another Regency Furniture store in Central Ave in Yonkers and spoke to a representative and explained my problem. She claimed that she was going to have her boss contact me and never did. I have called the location various times and I keep getting the runaround. I have been making monthly payments for the furniture that I purchased and I have yet to receive the items.

Approx. 4 months ago I ordered furniture and the Chaise chair was damaged upon delivery. I called them for replacement and they have been giving me the run around telling me they will call me back and they never call. I have been battling them for repairs or a refund for 4 months and I am getting nowhere.

The bedroom set that I purchased less than a year ago, the bed frame splintered and broke. Which renders the bed non-usable. As a result of this defect, I have no bed to sleep in, and no funds to buy a new frame.

I bought living room and bedroom furniture in December of 2006. I also purchased a protection plan. In September of 2007, a wheel broke off of the table. I called Regency to get a replacement. They told me that Guardsman (who I have the protection plan through) will replace it. When I called Guardsman they told me that they don't cover things like that. That Regency should cover it because it’s been less than a year. And if Regency had a problem, they should call them (Guardsman). I called Regency back and they told me it wasn't their problem. Mr. ** is the store manager. He refuses to take my calls nor will he call me back. I spoke with Kim and Mariam who are supervisors Guardsman. I explained that my protection plan states that it covers breakage. They still refused to honor their plan.