Personal Comfort Bed Reviews
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About Personal Comfort Bed
Personal Comfort® is a sister company of American National Manufacturing, Inc. and we are both owned by the same parent company. The company is steeped in a long tradition and history of building mattresses that can be personalized to meet the ever-changing demands of the body while achieving better sleep. For 40 years, American National Manufacturing has been a leading maker of sleeping surfaces in both consumer and medical markets.
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- 4,947,670 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Aug. 14, 2018
The sales personnel were courteous during the trial period. However, if there's a problem with the bed after the trial period, customer service is more than willing to fix the problem for a price. The bed was easy to install and performs reasonably somewhat well. However, there were some shortcomings with the bed we purchased: Model A3 king size. Shortly after the trial period the pressure regulator failed to maintain a consistent pressure as promised. Another issue with the bed has been the strong chemical odor from the memory foam topper, very obnoxious. I recommend that if your bed has this chemical odor for more than a few days of buying it, ask for an immediate replacement. Otherwise, they'll sell you another without any guarantees. If you are sensitive to chemical, consider another alternative to this type of bed.
Hello, Thank you for taking the time to leave feedback about your experience. We apologize for the experience you have had with our mattress and we will do everything in our power to resolve this matter for you. We take extra steps to ensure the mattress is unscented before arriving to your home.
If you haven't already, please give us a call so we can quickly resolve this matter for you.
Reviewed Feb. 14, 2018
After multiple contacts to customer service and manager with multiple promises to contact us with a solution to get the bed to hold a selected setting overnight we decided to return the bed. Customer service goes into immediate invoice mode to hit us with a restock fee!!! They have almost 2000 dollars from me and they want to INVOICE me for a restocking fee??? So much for the guarantees and 120 night trial. The next call will be to our attorney, followed by reaching out to all social media platforms and review platforms to warn people about this product.
From the onset Delivery was late. Product easy to set up but did not function properly or as described. Customer Service has been atrocious at best. They make many promises to shut a customer up but follow through or stand behind their product. Both my husband and I now wake up stiff and sore, and neither of us started off with that problem - we just wanted a comfortable, adjustable bed that would suit both of us. If I could give this company and their produce a negative star rating I would.
Thank you for trying Personal Comfort, we are sorry it didn’t work out. Our 120 night risk-free trial does have a requirement of trying the bed for 45 nights. This is because it can take 3-4 weeks for you to find your perfect sleep setting as well as for your body to adjust to your new bed. However, we see that you wanted to expedite your return and that’s ok but we do charge a restock fee for an expedited return prior to the 45 night minimum. We apologize for any inconvenience this has caused.
Reviewed March 1, 2017
We compared this to a Sleep Number and were excited to pay so much less for it. We are beyond disappointed! We paid $1649 for an air mattress you can buy at Walmart for $69! It's terrible and the company won't take the product back. They won't return calls, won't assist us at all so now we are stuck with a $1649 credit card debt and a new mattress in our garage. DON'T EVEN THINK ABOUT BUYING FROM THIS COMPANY!
Emma, we understand that you are frustrated and we are very sympathetic to your concerns. We see that you ordered an online special promotion that did not qualify for a 120 night risk-free trial but did come with a 25 year limited warranty. However, you were still not happy and we did in-fact make a special accommodation to you by still accepting your return, even though it went against our policy. It’s important for us to do what is right, even when it’s at the sacrifice of our bottom line.
Personal Comfort Bed Company Information
- Company Name:
- Personal Comfort
- Company Type:
- Private
- Year Founded:
- 2012
- Address:
- 3601 Vineland Road, Suite 5
- City:
- Orlando
- State/Province:
- FL
- Postal Code:
- 32811
- Country:
- United States
- Website:
- personalcomfortbed.com