Personal Comfort Bed Reviews

On my original order there was a hiccup that took some time to negotiation to fix. However I cannot say enough good things about the customer service I have experienced. I absolutely love my bed. I had an issue and they sent me out a new cover. The cover sat in a box for almost 2 years due to construction on my home. Personal comfort could’ve told me to go fly a kite when I called them up and said that they sent the wrong size. They could’ve easily told me, "It’s been two years not our problem." Which would’ve been my fault for waiting so long. There was no hesitation from them, they sent me out another cover no problem! It made me so happy I almost cried. I’m not used to customer service actually taking care of the customers. As everything‘s always a fight these days. I purchased a bed from them, my mother, my brother and my aunt. We all love our beds. I will be purchasing two more once my kids leave for college.

This is the worst purchase I ever made. I Should have waited for the Sleep Number bed instead. They sent the frame and platform than the actual bed two weeks later. After getting the bed found that it was bad right from the factory. I do not use a smartphone so I did not know that I needed one (I am legally blind and not able to use one). I was able to get my neighbor to try his and found that the pump would not work to fill the bed with air. After talking with c/s they discovered that the pump is bad and that they need to send out a remote for me. The neighbor kept looking at the quick connect and he discovered that it is cracked. This is brand new out of the box and so far nothing has gone right with the order.

On 1/20/2022 after seeing a misleading advertisement, I ordered this mattress. On or about 2/20/2022 I received the Mattress and when I saw that it was NOT what was advertised, but an inflatable mattress, I contacted the Merchant about returning it. I was told to send an email and did so. I was then contacted by a rep who advised that I needed to wait 120 days before doing so in order to not have to pay a "restocking fee." After waiting the 120 days, I had to go back and forth with them before they would issue me a return slip. I have since returned EVERYTHING sent to me, and they are refusing to refund!! I disputed the charge on my CC, but because they LIED to Discover and said I didn't return it, I am having to pay over $1,000 for an inflatable mattress that was returned!!! CROOKS!! DO NOT DO BUSINESS WITH THEM!!! BUYER BEWARE OF THESE FRAUDSTERS!!!!

Order# **. Order Date: 06/02/2022. We were excited to make a purchase from Personal Comfort. The excitement turned to disappointment and frustration once we began setting up the Personal Comfort Sleep system, which included the H12 Queen Flexhead mattress and what was supposed to be an adjustable base with an adjustable height. There were TOO MANY falsely-advertised features, defective issues, and poor workmanship issues to make this a purchase worth keeping. We immediately contacted Personal Comfort and they began playing games about how to enhance the comfort. We repeatedly requested a response in writing starting on 06/23/2022 through 08/22/2022 and have never received a reply to resolve these issues or to start the return process for these items.

We are highly disappointed. We received our product. Company that delivers set up a defective product. They had no idea how to set up bed and even admitted to it. To top it off when they completed set up they neglected to inform us that the pump only worked on one side. Plus the base bed remotes were defective. Missing control buttons. When they left like all was good. With no demonstration showing it works. We had to call the company to troubleshoot why bed would not function correctly. In addition we were told we have to pay a restock fee for something that does not work. My husband had a major stroke and now we can’t sleep in our room because the bed is not functioning and we have to sleep in living room on a temp bed. This is unacceptable and has put burden on a already health care situation. We have no support system so this has been a nightmare!

Don't bother ordering a bed, it will never arrive. I am well aware that supply chains are being affected due to Covid right now, but I've asked for an estimated shipping time twice now and both dates have passed long ago. I ordered my bed over two months ago during the President Day sale, and they're still selling the exact same model on their site. If it's not in stock and you have no idea when it's arriving, why are you still selling it? Their customer service seems friendly enough but nobody is shipping anything out. I'm unsure if they're prioritizing orders that weren't sale price, but I didn't spend $500 to get nothing in return.

If you are buying from this company, please be careful of the bait and switch tactics. I was purchasing a new mattress when I realized that the price jumped $700 when putting in the online cart. I then called the company that didn’t seem to want to believe me until I provided screenshots! They then allegedly spoke amongst themselves and called back a few hours later simply saying “we couldn’t replicate the issue” and therefore would not honor their own pricing. Please be careful! I plan to also post the screenshots on other sites that allow attachments and YouTube where their video is listed.

My order was placed 07/23/2020. Receive the order a couple months later. I have 4 service tickets/claims in less than 2 years. Now my "smart" bed no longer connects to Bluetooth, which means my bed is not working and stuck in the last position. I purchased the extended warranty; which is a joke. Personal Comfort is "supposed" to cover their product for the first 5 years (first 3 years without a deductible). I was told that I have to pay $200 as a service fee to get a bed fix that is less than 2 years old. Let's keep in mind I paid $9,265.42 for a bed that is always broken. Don't waste your money like I did.

When we first ordered the bed it had no padding. I called the customer service and the guy was pretty in my sights. Oh well a few days later I got a call from somebody else and they apologized for his attitude and they finally sent us the little pad in the supposed to go on top of the mattress. Still the mattress is very hard. We had bought numerous different patterns to go on the top. It is not a comfortable bed. You wake up so sore. Definitely not worth the money.

Updated on 02/14/2021: Was not able to respond to previous company response. My order number is ** shipment number **. Now I would like to hear back from the company your excuse for the unbelievable response from your many employees that we were subjected to in order to fix our bed.

I am thoroughly pleased and happy with our 2 beds. 5 stars and grrrrreat quality and value. One was a queen and the other was a full size. There was a video to help put it together and it wasn't too much of a problem. I found that it was easier to not inflate the bed very much at all before putting the foam borders around it. It was easier to zip up everything by not inflating it too much.

Misleading and deceptive. Nothing is as expected, and they refuse to honor the return policy - adjustable bases and headboards are final sale. It is cheap and poorly designed, and the frame is already listing to one side, and the headboard is three inches higher on one side than the other due to the frame bending.

I have a Personal Comfort bed and was going to hand it down and buy myself another. I expected the same customer service and commitment to make the sale but things have changed. They no longer had my base and mattress model and had gone up several hundred on compatible. On my previous purchase the sales person was able to discount some and throw in sheets set and cover but no way this company doing anything to take the sting off the higher price. To boot they were not as lenient on financing promotion. I needed 24 months and they wouldn't budge off 12 months.

Since sleeping on the Personal Comfort Bed I have stopped getting injections in my back for two herniated disk in my back. Setting my comfort level, and positioning my bed into a comfortable position, setting my massage I fall off to sleep all night long, waking totally rested, no aches.

I purchased a bed base that is light gray on the website. When I opened the box to find a deep charcoal gray which will in no way match my decor. After being passed around I received an email, not a phone call, that under no circumstances can I return it. This was not an unreasonable request. I also purchased a bed frame and it didn’t contain the screws for the middle legs so I will need to purchase them before I can put my bed together. The frame was also bent and I used vice grips to straighten it out so that it is usable. I do not write this review lightly. This is my second bed from them and over the past ten years I have recommended them and had three people purchase one. Obviously I will no longer recommend Personal Comfort.

My wife & I were looking to purchase a new bed. We were comparing the Sleep Number System to the Personal Comfort System. We settled on the Personal Comfort System. Made the call and Alan gave us a price. We called back 11 days to finalize the purchase and they would not honor the quote. In fact it was $900.00 higher than what they told us. We told them we were not happy about the increase but we would be willing to meet them half way on the price. It wasn't going to be a financed purchase. They told us no thanks. They wouldn't budge. If that is how they treat potential customers, I would hate to see how they would treat you after the sale. - Barry **.

We were looking to purchase an adjustable air bed and after comparing this bed with Sleep Number, the salesperson recommended that A6 split king. We purchased this in November 2019. The salesperson was very good and said that we could use twin XL sheets on each unit or a king sheet to cover both. We have to use separate sheets because the sections of the bed have to be about 1 inch apart because they get caught on each other at the corners when one raises or lowers so there is always a crack between the beds.

We bought this mattress. Paid a lot plus paid for white glove service. The mattress is awful. Goes flat, 11 calls to customer service, no help. First they said it was the controls as they were not staying stable. Got new ones, same issues then they told me it was a compressor, that I’d have to send it back, then one man told me I had a reconditioned compressor, no one told me that it was not new and they didn’t have any replacements that I’d have to send it back, no offer of overnight to help us as we’re in our 70s. Then he told us it was the bladder and he’d call back in half an hour, that was two days ago. I’m beyond upset. I’m sleeping in a recliner which is not good. I have back issues, their customer service is awful. No one knows anything. Just gave us the run around, no help. I’m stuck with a mattress I can’t sleep on,

We love the bed; however, setup was to be included with our purchase. Bed was delivered, was taken upstairs; however, after contacting Personal Comfort several times regarding setup, no one showed. We waited until 6:30 and ended up setting it up ourselves as we had nothing else on which to sleep. We finished around midnight. We are deeply disappointed in the customer service we received.

We love our new bed. I'm still trying out different positions, but so far, it's a lot better than sleeping on our old bed. Or In my case, it's better than sleeping on my recliner. I've had two back surgeries in the past and I'm still having back problems. In fact, I'm currently on medications to help with back pains, leg pains, hip pains, swelling of my feet and ankles, and nerve issues. So it is either medications or another surgery. So you can imagine how hard it is to get any sleep at night. In the last 5 years we purchased three other beds and a recliner. Not to mention how many others we tried out at the stores. But right from the beginning, I wanted a bed like this, but my other half said she would not sleep on an air bed.

No response after calling several times. I had one customer service representative write up a service ticket, but haven't heard from anyone and it's been 3 weeks. I will never purchase from them again. The Bed has issues when trying to incline.

The property in Ballitto advertised was disbarred. But I was only informed after I made a full payment and only after I made a follow up enquiry in 24hours. So you can imagine the anxiety of checking my email confirmation for 24 hours and the disappointment that I can't go enjoy that beautifully advertised property. I am waiting for a full refund they said within 48 hours. But what an inconvenience, I can't enjoy my hard earned money when I need it.

This bed is a total waste of $$! I wish I could give it ZERO stars! We have had our bed since February, 2018, and are now throwing it away and going back to the Sleep Number bed (we should have stuck with them, but tried saving $$.) We would have immediately returned the Personal Comfort bed, but made the HUGE mistake of trusting the good reviews and went with the non-returnable deal. It seems impossible any of the positive reviews could be true based on our terrible experience! The bed is horribly uncomfortable for both my husband and I.

We were in the final stages of buying a Sleep Number when my husband found Personal Comfort online. We called Personal Comfort and the salesman was very kind, very nice and we decided to purchase through them. My husband explained to them that I was in a very fragile state because I have severe Lupus and severe fibromyalgia. We were promised our bed by Thanksgiving. Then we started receiving phone calls from one of the representative stating that our bed was on back order and one excuse after the other AFTER WE HAD PAID IN FULL and finally in January we were told that they could give us a bed that was not the one that we ordered, it would be a "BETTER" replacement bed. So, tired of waiting for the bed we purchased and PAID FOR ALREADY, we accepted because it was supposed to be a better bed. Period.

My bed was delivered on Saturday and the guys that delivered were very nice but could not get the bed to work correctly. They said mine was the first bed of this type they had ever delivered so told me to call customer service. Of course they were closed on the weekend. Monday morning I called and told them the problem and was told someone would call me back. They also said that only trained people were suppose to deliver the bed. At 4pm I had not received a call so I called again and got in touch with John. He had me to crawl under the bed and push a light which made the remote totally quit working. So he said he would talk to his supervisor and see what they could do to make up for the trouble I was having and assured me that he was there until 10pm and he would give me a call back. No call back from him! Seems the frame is made by another company and he sent an email to them.

Before ordering the beds, I especially asked Matt the sales representative about where the bed is made and he proudly said “every thing beside the pumps, hoses and electronics is MADE IN USA”, we make the beds here and send them to Mexico for assembly??? (Can’t remember). I also asked especially that “are any of the mattress protector or sheets are made in China?" and he said “nope they are made here in Alabama"??? (Again can’t remember). Sure enough, I got the mattress. Cover is MADE IN CHINA and both sheets. I tried to talk the original sales representative but he wasn’t available ever again.

I bought two twin XL (split king) beds in Oct. 2012. We've never had more comfortable beds. I was shocked to read the negative reviews. When I bought these, I had many contacts with customer service, and they were all extremely helpful and professional. After 8 months, one of the beds stopped holding air. I contacted customer service, and received a new pump and then a new air chamber very quickly. They were great to work with. My sister is looking for a bed, and I highly recommended one of these beds. However, after reading the negative reviews, I'm concerned that the service may not be as good as it used to be. We still, however, love the beds.

Adjustable air mattress, durable, reliable and good edge support. Preferable to standard mattresses for variability. Have had for 3 years. So far, so good.

Do NOT purchase a bed from Personal Comfort Bed company. They are crooks! I purchased a $5,000 king size bed from this company and it felt horrible to my back. They forced me to sleep on it for 45 days before I could return it. I received their authorization to return the bed for a COMPLETE REFUND. Their very fine print said I could only return the mattress portion so I was entitled to a $2,299 refund. They had FEDEX pick up the bed from my home and after several weeks I contacted them and they said that FedEx did not deliver the bed back to them. This went on for over a month and 8 calls to the company. Finally after 2 months of this runaround they claimed that FedEx lost the bed. How does FEDEX lose a king size bed in a very large box?

The sales personnel were courteous during the trial period. However, if there's a problem with the bed after the trial period, customer service is more than willing to fix the problem for a price. The bed was easy to install and performs reasonably somewhat well. However, there were some shortcomings with the bed we purchased: Model A3 king size. Shortly after the trial period the pressure regulator failed to maintain a consistent pressure as promised. Another issue with the bed has been the strong chemical odor from the memory foam topper, very obnoxious. I recommend that if your bed has this chemical odor for more than a few days of buying it, ask for an immediate replacement. Otherwise, they'll sell you another without any guarantees. If you are sensitive to chemical, consider another alternative to this type of bed.