Nebraska Furniture Mart Reviews

I recently ran my credit report only to find it still on my record showing as unpaid and accruing. I feel I have gone to great lengths trying to get this matter cleared, even giving them a copy of the cashier’s check and again being promised that they would remove this from the credit agencies. It is still on my record with all major agencies showing unpaid and accruing. I want this removed for it is damaging my credit. I am able to send you a copy of the cashier’s check if it is requested.

But lastly, we were promised that all items will be delivered on the due date. Unfortunately, two items were missing, and we were given $107 off from our total order of more than $5K, and next delivery date of one month later. Also, certain pieces from our beds were missing and we were told that we should not use the beds now, and those will also be fixed at our next delivery i.e. a month later.

We were given free delivery ($223) as a compensation. Now, a month later, the missing parts were still missing, and the beds remain unfixed although the missing items in furniture were delivered a month later. Now, we are told that a local furniture store will be contacted for the missing parts and will fix it. It has not happened and now they say that it will be fixed a month later.

My questions/concerns are: could they have contacted the local store a month earlier? Who is responsible to ensure customer satisfaction (a few dollars compensation really covers your professionalism)? We slept and continue to sleep on floor for more than a month, just waiting for the missing furniture parts due to lack of quality management or so by NFM.

Every time a delivery is scheduled, we have to delay our work schedules since it is only on a weekday and then face the frustration of delivery problems. This was our first experience with NFM, and I am so sorry to say that it was extremely surprising that professionalism and customer satisfaction are least of the concerns of an organization of such a size.

My trip to Omaha to visit the store was definitely not worth the frustration and hassle of dealing with this company. Given my frustration, I wrote to NFM customer support, and Kimberly, a company rep states that "An exchange was set-up for you for next month and there are no sooner dates available. You were given compensation and sorry for the frustration." What the hell does that mean? I wrote her back that I would be content if you could please take away the order back, so that I can choose a more reliable and trustworthy store. I do not want to deal with your company!

I chose the GE brand because I heard they had a good rating. I am disappointed in my experience with GE. I had so many other brands to choose from. I call for repair and they charge you a coming out fee plus. It’s only been two years or less and the product is having problems? Just disappointed!

We called Nebraska Furniture Mart. They told us there is nothing they can do until the sagging is more than 3 inches deep. One week later, the sagging reached more than 3 inches. We are very disappointed with Sealy.

We were so happy we were finally able to upgrade (or so we thought) our children’s mattresses from a $120 mattress to a more than $320 mattress. They had the cheaper mattresses for 10 and 7 years and with fewer problems than the new ones. That is really a big disappointment for everybody in our family.

I felt that will burn my grandkids. I don't want to make it hotter from the hot water heater. I read the consumer affairs about their dishwasher. A lot people have said something about them causing fire. Nebraska won’t back this product. They have sold me something that is unsafe. Why should I have something new that needs all this work? 30 days is not long enough to find out that there is really something wrong.

I had my other dishwasher for 20 years and didn’t have this many problems. This resulted to high bills. It makes my husband upset to worry about something that need this much work. He has COPD. He had to go to bed after the repairman left.

I ask for a replacement. He called me back later today 09/30/2010 and told me they would not replace it because it had been tampered with. I again assured him it was not by us. I had sent it in to Microsoft Xbox to be repaired. It had a warranty on it so why should I tamper with it. I don't know a thing about them anyway. Xbox sent it back not repaired. I told Andy, it had to been that way when they sold it to me, he would not listen. Said he was going to take Xbox's side. This box was not tampered with here in my home. I only did what I was told to do to get it repaired. It was under warranty. Why the heck would I mess with it? The unit was only 2 months old at the time I sent it to Xbox. I'm 60 years old. Don't know a thing about these units but to just change the disk for my sons so they can play their games. I need some help here. They have my money but won't do the right thing and fix this lemon they sold me.

I immediately called Maytag's line. They claimed that they scheduled a service appointment. No one showed, so I had to call again. I was told at that time that there was a computer glitch and I would have to wait two more days for a second appointment. I asked them to contact someone else, but they refused. When I spoke with a supervisor, I was given the name and number of four service companies in the area that I could call myself. I was also told that none of them would do same-day service and discouraged from trying. I tried anyway and got lucky with Don Allen's service of Raytown, Missouri. He came out immediately, and soon diagnosed the problem as a defrost mechanism malfunction. He said there were three things that could be replaced involving the defrost controls, and between March and July, he replaced all three parts: the defrost thermostat, heater, and the control board.

The problem continued, but Maytag refused to proceed with the lemon clause and insisted on a "second opinion." Their second opinion, a Turner Consumer Services based in Kansas, came out on July 11, 2008. They could find no other problems but decided to let some freon out of the compressor out of desperation to find something they could "fix." In the course of their visit, they also confirmed that the tech line for Maytag had the incorrect control board part number as was stated by my first repairman as well. This costed us an extra month to month-and-a-half of waiting, between the ordering and waiting process to finally getting the right part.

On Wednesday, July 16, when I called in to report that the problem has persisted, despite the already six service visits and five months of waiting, I was told that the "Exchange Department would call me withing 24-48 hours." They called the following morning (Thursday, July 17), stating that they would forward an exchange request to Nebraska Furniture Mart by email. As of the end of the business day, Nebraska Furniture Mart had not received said email. With all of that history, one can see this has been an unbelievably long-drawn-out process. In addition, at this point, we feel like we're being hung out to dry and Maytag seems to be dragging their feet.

2) The second complaint has to do with the conversation I had with a Debbie B. (ID #8276) on Wednesday, July 16, at approximately 10:30 a.m. (CST). I was calling in to report the persisting problem. Although I was admittedly stressed and upset when she, a supervisor at customer support or customer relations, received my call, she was short with me from the beginning. She did absolutely nothing to diffuse the situation; in fact, her demeanor and her spoken words did everything possible to exacerbate the situation. When I pointed out that I was disappointed in Maytag, she did nothing to try to provide comfort.

When I asked her to stop interrupting, she took that opportunity to complain that I was interrupting her. If that's true, and I can't really remember "who started it," my understanding was that I was the one calling in for support, and I had legitimate reason to be upset. I, after all, am the one spending my time waiting on the phone for someone to talk to me. I'm the one spending time with service calls and then service visits. And I'm the one who has to take everything out of the refrigerator once a week so I can manually defrost it. Then I'm the one cleaning up the mess it leaves once it has defrosted. I have a growing family of four, and I have to go back and forth to the garage to cook, because that's where the majority of food now has to be stored in a spare refrigerator. So why am I expected to be polite and happy when I call in to the support line?

I feel like the "support" I received from Ms. B. was unfeeling, unprofessional, and certainly not acceptable. It would be nice if the Maytag company would review our taped conversation and provide support to any employees who can't handle their current position. There has been a loss of food items. When it can't fit in the spare refrigerator, we have to throw it away. However, thankfully, this loss is under $100 due to our careful planning. There has been a lot of water from the manual defrost; however, we have minimal buckling on the hardwood floor, as we have tried to stay diligent in cleaning up the messes. The real consequences are a severe disappointment in both the refrigerator and the support we've received from this company. It feels terrible when you know that you're just not heard. That's how we feel regarding Maytag: disappointed, but nobody there cares!

Also, the decking material on part of the couch has split under normal use, and all NFM did was to ship me the replacement decking material, which will have to be installed by a professional reupholster. We were given no direction as to who we should take the sofa to for the work to be done, nor was there any indication that NFM was going to pay for the reupholstery work.

Paid $900 for a sectional sofa that now looks shabby and has plastic piping sticking out all over it. People including our children have been poked by this piping when they sit or lie down on the couch.