Nebraska Furniture Mart Reviews

My 70 year old mom ordered a new mattress set and had it set for delivery today. When opening the mattress and taking off the thick plastic, they ripped the mattress and my mom refused the delivery and called customer service right away. The delivery guy when nuts on my mom, calling her dumb and cussing at her! I am shocked beyond belief that their employees think it’s right to treat a senior citizen like this. And the response from NFM was not heartfelt nor apologetic about the extreme behavior their employee showed.

I have been a customer since 2003, with overrated prices. Stopped shopping there for a while. I made an inquiry this morning, and the customer service representative used condescending language, which was unprofessional and rude! Talking on top of me. I had to terminate the conversation. An entitled employee! There are many options in the area, think twice before you shop there!

I have been a long-time customer of NFM, since 2013. I have always paid off every piece I purchased there and had been happy. However, on my last purchase, we divided the price by the 0% amount of payments till maturation in order to avoid any percentage being applied. On this particular order, we did just that and always paid more than minimum. On maturation of the item, I was told I owed $500+ more.

Spent some time making purchases yesterday, ran across one of the Best salesman I have found in a long time. Nebraska Furniture Mart is lucky to have Scott ** on their staff. What a wonderful asset to the staff. If looking I would refer him as your go to salesman!!!

Bought an King size adjustable bed. The bed was in up right position, went to lower it and remote fell off night stand and came apart. Tired to put it back together to lower bed to sleep but nothing worked. Called NFM, was told to call Serta, called Serta, was told to call Eco Motions, called them they said it wasn't their frame was told to L & P Manufacturing who told me I needed a serial from the foot of the bed. Can't really get under the bed, pretty low to the ground but got camera to take pictures. No serial number. Was told they cannot do anything without Serial Number. Call NFM back, they pulled up my account and said they do not have or keep serial numbers - and there was no number on my receipt either. NFM sent a repair tech out and he spent over an hour trying to find a serial number and get bed reset and back in sleeping position.

"Jerry" and "Brandon" came to my house to measure counter, and lied about measurement. Said they'd need to cut a bigger hole and charge $400 or so. I later measured myself and determined it was actually the size they said I required for the new stovetop. Just to be sure I found the specs for my existing unit, which has the exact same inner width dimension as the new one. And they didn't mismeasure it. It was intentional. Two "professionals" whose very few responsibilities include this basic elementary task day in and out didn't just accidentally miss the tape measure by a full half inch. Not for something where precision is important. I don't do business with people trying to make a fast buck. Will be asking for refund and will get same unit at Lowe's.

We’ve furnished 4 homes with NFM. Edward ** was our delivery guy this time - worst experience from NFM delivery to date. He rang the doorbell 3 times and knocked looking inside the beveled glass front doors (sees me). I stand up - I called my husband to confirm our delivery. 15-20 seconds later he rings the doorbell 3 more times and knocks aggressively.

Do not buy from them - they are scammers! I ordered four pieces of furniture and the delivery was supposed to be today. I paid extra to have my old furniture removed. Well, I was told they can only move to another part of the house - why would I pay 100.00 to have furniture moved in my house - and I don't even live in a house but an apartment and the dumpster is only a few hundred yards away? I had them take the furniture back and cancelled. Now I read the reviews and know I was right to cancel! Lied to by the sales person who will not return my call, lied to by the driver who said he would remove it if they let him but then said he wouldn't. I will be reporting them to the CFPB, BBB and the Attorney General office. Even worse than Wayfair! I am so pissed!

I’m giving them 2 stars ONLY because the individual that answered the phone with respectful and tried to assist. If I were to give an honest review it would be 1 star. My husband and I bought a sofa and swivel chairs from NFM. Less than 2 years later we have a tear and the swivel chairs have bubbling in the seats. We paid for their extra warranty in the sum of $329.99 through an alllstate company square trade. I can not emphasize this enough do NOT waste your money on that warranty. It covers ABSOLUTELY nothing. We reached out for the tear and the bubbling and both claims were denied. We spent over $3,000.00 on junk furniture…needless to say we will not be returning customers. Very dissatisfied and disappointed customer.

Bought a Kitchen Aid Oven because it had very good reviews. Picked it out at NFM because we thought they would stand behind the products they sell. After a 1 1\2 month wait, we had our installer install the oven only to find the bottom oven door had mis-matched hinges and did not close properly. NFM did order us a replacement but would not agree to install it. Therefore we will need to pay a second time for installation. We even had to negotiate with them to even pick the defective one up. I guess they expected us to return it ourselves. The Customer Service (or lack there of) told us NO they do not stand behind the products they sell. I guess they think they are doing us a favor by allowing us to purchase from them. I just wish I had read the reviews on NFM before I bought the oven so I could have avoided this very poor experience.

Pretty disgusted. A family member ordered me a retro arcade game toy for Christmas, and accidentally got the wrong one because the name was almost exactly the same. They refused to do a shipped return. I lived 3 hours from the store. When I called the store, they made me give them the buyer's info and my info before they would even tell me if they had the right one in stock. They did not. Nor would they do a simple exchange on an UNOPENED product, even if they had it. They would only refund my family member's card. But they could order the right one, and I could do the return and pick it up--except I would have to pay an extra $50, because the item was on a pre-Christmas sale when my uncle bought it. Just incredibly poor customer service. I've never seen the like.

We bought carpet in May of '24, it is now Jan of '25. So less than a year old. The carpet is falling apart. NFM won't do anything about it. The carpet we had before was 17 yrs old and still looked brand new. We only replaced it because we were doing the rest of the house. Their customer service is awful. We spent like $9k and this is how we get treated. We really wish we would have gone through another company.

I purchased a custom order of a sectional sofa and an additional order of two decorative pillows. The material Selection are attached. I did receive the sofa in the reasonable predicted timeframe but my prepaid pillows have not been received or any updates given to date. The salesperson did send the invoice acknowledging the pillows had been reordered but that was over a year ago.

In July 2022 I purchased flooring from Nebraska Furniture Mart for $3,500.00. On 8/12/24 I called the claims department to file a warranty claim and was informed that I needed to submit photos of the damage and additional information. On 9/10/24 I gathered the required information and submitted it via email as requested. The receipt of the documentation was never acknowledged, on 10/7/24 I sent an email requesting an update/acknowledgment of the receipt of the documentation requested. Again after no response/communication from NFM claims, I emailed the representative assigned to my claim on 11/1/24 to inform me of any updates on my claim. I also called the telephone number included in her initial email but was not able to speak with her I decided to leave her a message.

My son purchased several items when moving into his new apartment, including living room, dining room furniture and a desk. We picked them up. The guys working pick up made sure the whole order was secure in the vehicles we used and acted like they enjoy their work and customers. When we opened the box and assembled the dining table, it was damaged in the corner. My son called Customer Service and a new table was delivered the following week and the damaged taken away. Also, on moving day I accidentally knocked over his new floor lamp and broke the glass shade, they had a new shade delivered by mail for no charge. Even though we told them it got knocked over.

Merchandise quality used to be good. I would say it is poor now. I won't buy anymore furniture from them again. We bought an easy chair in May 2024. The fabric is already sagging. The stuffing is flattened. This was one of their medium to better quality chairs.

I work for an organization that uses NFM to deliver furniture to my consumers. Today, James, Chris and Widnor were the delivery team. Quick, efficient, friendly and professional. Great work again! Always reliable.

CONSUMER BEWARE. We purchased a sofa from NFM and the salesman told us it was in stock and would be delivered in a few days. The delivery date arrives and I hear nothing so I phone NFM customer service and am told the delivery date has been pushed back 4 weeks because the item is not in stock. What??? Your sales guy said it was and why didn't you notify me?

I had purchased a Bunk Bed from NFM, The Colony, TX. The quality of the bed is pathetic, worst. The wooden frame broken immediately after my son aged 16 years and weighing around 125 lbs tried to sleep on it for the first time.

I stumbled upon this furniture store while searching for a new sofa, and I'm so glad I did. Their selection is extensive, and I was able to find the perfect piece to complement my living room. Great prices too!

I recently purchased a water heater, a washer and a dryer from NFM and was very happy to have them all. I then decided I was going to purchase a gas range from Nebraska Furniture Mart. I went with my wife to the store and talked with a sales rep about buying a Frigidaire gas range they had on display. I was told by the rep that the item was not in stock and it would have to be ordered and I would not have it until approximately the first week of April by the 6th I was told. We agreed to the purchase and I signed the contract. By the sixth of April we had heard no word from NFM and had received no item. Thus I called the store to find out what's going only to learn new information that my range was on back order and I would not receive it now until Apr 19th. To my dismay of the news I called to find out if there was any way to expedite this order.

My wife and I purchased a refrigerator at NFM. The refrigerator has multiple features so we bought the additional “warranty.” We have since experienced repeated problems with the refrigerator ice maker. Surely the extended warranty would kick in and make needed repairs. Nope. We can’t get the warranty company to even respond, much less repair the unit. Obviously, NFM is running a scam with the warranty company to generate additional revenues. Beware!!

We used NBF for our kitchen appliances and they were just terrific. From the salesperson on the floor who explained all the various options and considerations to us, to the great team of installers who took great care of the finished product. Highly recommend!

We regret choosing NFM for bathroom remodeling work in our home. What was supposed to be a 5-6 week project turned into a renovation nightmare that lasted over 6 months. We moved out of our home for 8 weeks, expecting the work to be done in that time. It was not, because Nebraska Furniture Mart used a highly incompetent subcontractor. By all appearances, this contractor also was not licensed to do the work; I have repeatedly asked NFM for licensure information, and they will not or cannot provide it. Among numerous aesthetic and functional problems, the worst occurred when we used the upstairs bathroom shower for the first time and it flooded into the master bedroom below.

My wife and I purchased the extended warranty. We were sold on it due to it even covers pet damage. They said, "Do not worry. It's all covered." The extended warranty company asks questions until they find something that does not meet their criteria then denied. I will never buy anything from this place again and I hope you don’t as well.

My significant other and I visited NFM 2-3 times to complete our order. We quoted out laminate and carpet install. The laminate is for 800 sq ft, which is the focal point of my complaint. We had the entire job quoted and was told that we would have to lay OSB on the subfloor to bring it to the right level. My house was built in 2006 with very good materials. We spoke with the salesman that said they typically don’t have any problems with anything at install.

Ordered sectional couch. One portion of the couch was delivered damaged to NFM and they delivered undamaged section. Customer service couldn't give me a date as to when it would arrive. Every time I spoke with customer service they were extremely rude. NFM called this week (over two months since undamaged portion of couch delivered) and we setup delivery for today, finally. When the sectional arrived today - it was damaged again. Take your business elsewhere, as I will doing the same. Completely unacceptable.

If I could give a zero I would. We had a dryer delivered and it never worked. Got the run around from customer service saying we had to contact the manufacturer. Since it never worked I feel NFM should just replace. They had delivery tech come out and confirmed it wasn't working and that they will order a new one for us. 2 weeks later nothing. Contacted NFM again and they still say we need to contact the manufacturer. I have been without a dryer working for months. They do not stand by the product they deliver and pass the buck off to the manufacturer. I would understand this if the dryer worked THEN broke, but this dryer has NEVER worked since it had been delivered. With as much $$ as we have spent there I expect better.

Shifting the blame on consumers for orders when products are said to be in stock but are not. NFM seems to think that it’s ok to allow you to order items that are in stock but then are not. We ordered a refrigerator that was in stock. Delivery was set then we get a call they needed to delay it by two days. Ok fine but then that date goes by and now I get an email. Item not in stock new arrival date is now 45 days. After a useless call to their customer service my only option is to cancel an order or wait. I asked when will it arrive. Answer- we have an estimate. Really you only have estimates, this is how you control your inventory? My best guess was it was on sale but when a customer who paid more got my refrigerator instead.

What a terrible experience from start to finish... well I'm not at the finish yet because I'm on month 5 of my 2-3 week project and I'm living out of suitcases and boxes with my house a disaster zone because of contractor and NFM screwups. It took me 2-3 months to place an order before that as salesperson after salesperson kept losing my order and I kept having to start over from scratch. I made dozens of trips to NFM from downtown Dallas wasting all sorts of time out of loyalty because I have been a BRK shareholder for 25+ years. That wasted time is on top of the 5 months (and still going!) of the actual renovation.