Nebraska Furniture Mart Reviews

I have spent so much money with Nebraska Furniture mart this week. They sent me the wrong box spring. The guy that delivered my box spring was really rude. I will not use them again. How are you being rude in my house?

Cheap furniture, but not inexpensive. And if you do need to return a defective piece and can’t deliver it yourself, be prepared to pay an additional $300. They just lost a customer.

I don't know why you use AI to chat with. Asked if I needed hoses for washing machine. No answer to my question. Then to leave this heavy washing machine in the hallway and not put it in the spot it belonged. Me 69yrs old women had to push it it myself. Thanks for making me hurt my back. Maybe you should put extra parts on the truck that a consumer can purchase, since your chat machine doesn't know how to answer consumer's questions. Then just to leave without saying anything to me. Like maybe thank you for choosing NFM or when a goodbye. I'm very upset with your delivery people and your chat AI. I will not be recommending NFM to any of my family or friends. Thanks for your lousy service. Here is the number of the deliver person whom I let come earlier them scheduled **. My receipt is under **

The delivery men didn’t want to work. Overall I will never use them again and will tell the neighbors and friends. They absolutely lost my business for life. No business is too big to fail. Good luck NFM. Your customer service and delivery experience is way sub par. Unless you're a golfer this is not good.

I purchased in Ashley chair recliner took me 3 months to realize I cannot use the chair. My back there's no support and NFM has told me I'm stuck out. I cannot return the chair not even for a floor model of one I could use. So therefore I'm not paying for this $600 recliner. Cannot afford to. I'm disabled and lives on a very fixed income under $1,000 a month and y'all want $600 from me for a chair that is useless to me. Good luck.

Ordered a washing machine and chest freezer online - no issues. Website is easy to use and setting up delivery/installation was no sweat. Paid extra to have them brought into the house (our garage and the laundry room just inside the garage - within 15 feet of one another) and an additional fee to have my old washer hauled away.

Online purchasing, customer service, everything was a total nightmare for a TV purchase. We ordered online and scheduled delivery. All good. Took the day off and they never showed. Called NFM and was advised that I needed to come in to sign for delivery. I live about 1.5 hours away, hence the ordering online. Told them that wasn’t going to happen, they canceled. We later got a call that they would deliver and waive the delivery fee. Cool. 3 months later, I get a bill for the total price. Apparently, Capital One reversed the payment when the sale was cancelled, which we didn’t realize. Called Cap One and confirmed, then called NFM to make payment.

Beware of ordering online. They seem to make it a point to not be clear as far as where your item is coming from. We ordered thinking they were going to deliver it only to find out when I call because I haven't gotten any notifications that it was being delivered by warehouse. I told them I didn't want it and they said they couldn't stop it. It gets delivered and I load it up in my truck and call them to let them know I was bringing it back and they said I can't bring it back to them and that they have an email for me to request a return from the manufacturer! No phone number to speak to anyone, just an email in hopes of getting something back! I opened it up to see if it was worth keeping and of course it's junk! I'm so upset after spending 10s of thousands of dollars with them I will not return!

If I could give no stars I wouldn't. For the 4th time I went yesterday to purchase a bed. I shouldn't have went because the experience was like the last 4 times walking around and not getting help because you're not the right color, to separate departments but when the ** lady walked in she was given their undivided attention, racism needs to stop. People shouldn't see color or dollar signs. At this point black panther party where are y'all. We need help, to not be helped because of the color of your skin is not right and this is not the 1st 2nd or 3rd time but my dumb ass keep going back.

Do not purchase the insurance because they will not help you. I will never purchase a sofa from them ever again. Customer service is worthless. Within 4 months my sectional tore at the seam at the same site 4 different times. The first time they said it was under warranty so they sent an order for a replacement cover. It took 4 months to receive it. 4 months later (8 months later after the first tear) they said it's past a year so I will need to use the warranty I purchased. They barely speak English on the phone and repeatedly refused to fix it.

An update on my broken chair and the benefit of buying their insurance! Chair broke 12-21-25.. company says parts should be delivered by 6-20-26. $299 for INSURANCE? And maybe fixed in 6 months. ** THE SCAM CONTINUES.

I ordered a high-end kitchen table back in early December. It arrived late January... was damaged. They knew this before they delivered it but set it up anyway. When I discovered the damage, the delivery guys called NFM to get a new one sent out. That night, I opened the leaf, and a piece of paperwork fell out. They delivered the damaged floor model, without telling me. The new one was supposed to be delivered Saturday, but the wheel on the leg was damaged. Now I am waiting another five weeks for the 3rd table to be delivered. There had better be some major compensation on their end. We've spend over 50K the past 20 years in four homes and have never had an issue until now.

I have purchased all of my furniture AND appliances from NFM and have never been more disappointed in the quality of their products and their warranty process. I've never had to argue with someone who was not willing to help in anyway or fashion. Over this company and their crappy products!

I purchased two couches for my elderly mother on 12/14. We picked a delivery date of 12/18. NFM confirmed the delivery date and set a delivery time for that morning. We moved her furniture out the night before to accommodate space for the delivery. That morning, they called to say they were sorry, but her furniture wouldn't fit on the truck. They had four days to prepare for this. They rescheduled to THEIR next available date, 12/21. They further said that she needs to call customer service for a credit (Whatever that means).

My 70 year old mom ordered a new mattress set and had it set for delivery today. When opening the mattress and taking off the thick plastic, they ripped the mattress and my mom refused the delivery and called customer service right away. The delivery guy when nuts on my mom, calling her dumb and cussing at her! I am shocked beyond belief that their employees think it’s right to treat a senior citizen like this. And the response from NFM was not heartfelt nor apologetic about the extreme behavior their employee showed.

I have been a customer since 2003, with overrated prices. Stopped shopping there for a while. I made an inquiry this morning, and the customer service representative used condescending language, which was unprofessional and rude! Talking on top of me. I had to terminate the conversation. An entitled employee! There are many options in the area, think twice before you shop there!

I have been a long-time customer of NFM, since 2013. I have always paid off every piece I purchased there and had been happy. However, on my last purchase, we divided the price by the 0% amount of payments till maturation in order to avoid any percentage being applied. On this particular order, we did just that and always paid more than minimum. On maturation of the item, I was told I owed $500+ more.

Spent some time making purchases yesterday, ran across one of the Best salesman I have found in a long time. Nebraska Furniture Mart is lucky to have Scott ** on their staff. What a wonderful asset to the staff. If looking I would refer him as your go to salesman!!!

Bought an King size adjustable bed. The bed was in up right position, went to lower it and remote fell off night stand and came apart. Tired to put it back together to lower bed to sleep but nothing worked. Called NFM, was told to call Serta, called Serta, was told to call Eco Motions, called them they said it wasn't their frame was told to L & P Manufacturing who told me I needed a serial from the foot of the bed. Can't really get under the bed, pretty low to the ground but got camera to take pictures. No serial number. Was told they cannot do anything without Serial Number. Call NFM back, they pulled up my account and said they do not have or keep serial numbers - and there was no number on my receipt either. NFM sent a repair tech out and he spent over an hour trying to find a serial number and get bed reset and back in sleeping position.

"Jerry" and "Brandon" came to my house to measure counter, and lied about measurement. Said they'd need to cut a bigger hole and charge $400 or so. I later measured myself and determined it was actually the size they said I required for the new stovetop. Just to be sure I found the specs for my existing unit, which has the exact same inner width dimension as the new one. And they didn't mismeasure it. It was intentional. Two "professionals" whose very few responsibilities include this basic elementary task day in and out didn't just accidentally miss the tape measure by a full half inch. Not for something where precision is important. I don't do business with people trying to make a fast buck. Will be asking for refund and will get same unit at Lowe's.

We’ve furnished 4 homes with NFM. Edward ** was our delivery guy this time - worst experience from NFM delivery to date. He rang the doorbell 3 times and knocked looking inside the beveled glass front doors (sees me). I stand up - I called my husband to confirm our delivery. 15-20 seconds later he rings the doorbell 3 more times and knocks aggressively.

Do not buy from them - they are scammers! I ordered four pieces of furniture and the delivery was supposed to be today. I paid extra to have my old furniture removed. Well, I was told they can only move to another part of the house - why would I pay 100.00 to have furniture moved in my house - and I don't even live in a house but an apartment and the dumpster is only a few hundred yards away? I had them take the furniture back and cancelled. Now I read the reviews and know I was right to cancel! Lied to by the sales person who will not return my call, lied to by the driver who said he would remove it if they let him but then said he wouldn't. I will be reporting them to the CFPB, BBB and the Attorney General office. Even worse than Wayfair! I am so pissed!

I’m giving them 2 stars ONLY because the individual that answered the phone with respectful and tried to assist. If I were to give an honest review it would be 1 star. My husband and I bought a sofa and swivel chairs from NFM. Less than 2 years later we have a tear and the swivel chairs have bubbling in the seats. We paid for their extra warranty in the sum of $329.99 through an alllstate company square trade. I can not emphasize this enough do NOT waste your money on that warranty. It covers ABSOLUTELY nothing. We reached out for the tear and the bubbling and both claims were denied. We spent over $3,000.00 on junk furniture…needless to say we will not be returning customers. Very dissatisfied and disappointed customer.

Bought a Kitchen Aid Oven because it had very good reviews. Picked it out at NFM because we thought they would stand behind the products they sell. After a 1 1\2 month wait, we had our installer install the oven only to find the bottom oven door had mis-matched hinges and did not close properly. NFM did order us a replacement but would not agree to install it. Therefore we will need to pay a second time for installation. We even had to negotiate with them to even pick the defective one up. I guess they expected us to return it ourselves. The Customer Service (or lack there of) told us NO they do not stand behind the products they sell. I guess they think they are doing us a favor by allowing us to purchase from them. I just wish I had read the reviews on NFM before I bought the oven so I could have avoided this very poor experience.

Pretty disgusted. A family member ordered me a retro arcade game toy for Christmas, and accidentally got the wrong one because the name was almost exactly the same. They refused to do a shipped return. I lived 3 hours from the store. When I called the store, they made me give them the buyer's info and my info before they would even tell me if they had the right one in stock. They did not. Nor would they do a simple exchange on an UNOPENED product, even if they had it. They would only refund my family member's card. But they could order the right one, and I could do the return and pick it up--except I would have to pay an extra $50, because the item was on a pre-Christmas sale when my uncle bought it. Just incredibly poor customer service. I've never seen the like.

We bought carpet in May of '24, it is now Jan of '25. So less than a year old. The carpet is falling apart. NFM won't do anything about it. The carpet we had before was 17 yrs old and still looked brand new. We only replaced it because we were doing the rest of the house. Their customer service is awful. We spent like $9k and this is how we get treated. We really wish we would have gone through another company.

I purchased a custom order of a sectional sofa and an additional order of two decorative pillows. The material Selection are attached. I did receive the sofa in the reasonable predicted timeframe but my prepaid pillows have not been received or any updates given to date. The salesperson did send the invoice acknowledging the pillows had been reordered but that was over a year ago.

In July 2022 I purchased flooring from Nebraska Furniture Mart for $3,500.00. On 8/12/24 I called the claims department to file a warranty claim and was informed that I needed to submit photos of the damage and additional information. On 9/10/24 I gathered the required information and submitted it via email as requested. The receipt of the documentation was never acknowledged, on 10/7/24 I sent an email requesting an update/acknowledgment of the receipt of the documentation requested. Again after no response/communication from NFM claims, I emailed the representative assigned to my claim on 11/1/24 to inform me of any updates on my claim. I also called the telephone number included in her initial email but was not able to speak with her I decided to leave her a message.

My son purchased several items when moving into his new apartment, including living room, dining room furniture and a desk. We picked them up. The guys working pick up made sure the whole order was secure in the vehicles we used and acted like they enjoy their work and customers. When we opened the box and assembled the dining table, it was damaged in the corner. My son called Customer Service and a new table was delivered the following week and the damaged taken away. Also, on moving day I accidentally knocked over his new floor lamp and broke the glass shade, they had a new shade delivered by mail for no charge. Even though we told them it got knocked over.

Merchandise quality used to be good. I would say it is poor now. I won't buy anymore furniture from them again. We bought an easy chair in May 2024. The fabric is already sagging. The stuffing is flattened. This was one of their medium to better quality chairs.

I work for an organization that uses NFM to deliver furniture to my consumers. Today, James, Chris and Widnor were the delivery team. Quick, efficient, friendly and professional. Great work again! Always reliable.

CONSUMER BEWARE. We purchased a sofa from NFM and the salesman told us it was in stock and would be delivered in a few days. The delivery date arrives and I hear nothing so I phone NFM customer service and am told the delivery date has been pushed back 4 weeks because the item is not in stock. What??? Your sales guy said it was and why didn't you notify me?

I had purchased a Bunk Bed from NFM, The Colony, TX. The quality of the bed is pathetic, worst. The wooden frame broken immediately after my son aged 16 years and weighing around 125 lbs tried to sleep on it for the first time.

I stumbled upon this furniture store while searching for a new sofa, and I'm so glad I did. Their selection is extensive, and I was able to find the perfect piece to complement my living room. Great prices too!

I recently purchased a water heater, a washer and a dryer from NFM and was very happy to have them all. I then decided I was going to purchase a gas range from Nebraska Furniture Mart. I went with my wife to the store and talked with a sales rep about buying a Frigidaire gas range they had on display. I was told by the rep that the item was not in stock and it would have to be ordered and I would not have it until approximately the first week of April by the 6th I was told. We agreed to the purchase and I signed the contract. By the sixth of April we had heard no word from NFM and had received no item. Thus I called the store to find out what's going only to learn new information that my range was on back order and I would not receive it now until Apr 19th. To my dismay of the news I called to find out if there was any way to expedite this order.

My wife and I purchased a refrigerator at NFM. The refrigerator has multiple features so we bought the additional “warranty.” We have since experienced repeated problems with the refrigerator ice maker. Surely the extended warranty would kick in and make needed repairs. Nope. We can’t get the warranty company to even respond, much less repair the unit. Obviously, NFM is running a scam with the warranty company to generate additional revenues. Beware!!

We used NBF for our kitchen appliances and they were just terrific. From the salesperson on the floor who explained all the various options and considerations to us, to the great team of installers who took great care of the finished product. Highly recommend!

We regret choosing NFM for bathroom remodeling work in our home. What was supposed to be a 5-6 week project turned into a renovation nightmare that lasted over 6 months. We moved out of our home for 8 weeks, expecting the work to be done in that time. It was not, because Nebraska Furniture Mart used a highly incompetent subcontractor. By all appearances, this contractor also was not licensed to do the work; I have repeatedly asked NFM for licensure information, and they will not or cannot provide it. Among numerous aesthetic and functional problems, the worst occurred when we used the upstairs bathroom shower for the first time and it flooded into the master bedroom below.

My wife and I purchased the extended warranty. We were sold on it due to it even covers pet damage. They said, "Do not worry. It's all covered." The extended warranty company asks questions until they find something that does not meet their criteria then denied. I will never buy anything from this place again and I hope you don’t as well.