Nebraska Furniture Mart

Nebraska Furniture Mart Reviews

Omaha, NB

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About Nebraska Furniture Mart

Founded by Russian immigrant Rose Blumkin or "Mrs. B" as she was affectionately known, Nebraska Furniture Mart is a home furnishings super store with Locations in Omaha, NE, Kansas City, KS, The Colony, TX and Des Moines, IA. They carry everything for the home from Furniture and Flooring to Appliances and Electronics.

Nebraska Furniture Mart Reviews

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    How do I know I can trust these reviews about Nebraska Furniture Mart?
    • 4,477,293 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Reviewed July 1, 2024

    Merchandise quality used to be good. I would say it is poor now. I won't buy anymore furniture from them again. We bought an easy chair in May 2024. The fabric is already sagging. The stuffing is flattened. This was one of their medium to better quality chairs.

    Resolution In Progress
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    Reviewed May 31, 2024

    I work for an organization that uses NFM to deliver furniture to my consumers. Today, James, Chris and Widnor were the delivery team. Quick, efficient, friendly and professional. Great work again! Always reliable.

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      Customer ServicePrice

      Reviewed May 28, 2024

      CONSUMER BEWARE. We purchased a sofa from NFM and the salesman told us it was in stock and would be delivered in a few days. The delivery date arrives and I hear nothing so I phone NFM customer service and am told the delivery date has been pushed back 4 weeks because the item is not in stock. What??? Your sales guy said it was and why didn't you notify me?

      OK, we set a new delivery date for 3 weeks out, that day arrives, I hear nothing and phone the store again and am told the sofa is still not in stock and will be delivered in about 3 more weeks. We got rid of the old sofa, have nothing to sit on and this is ridiculous. The salesman apparently lied about the item being in stock, the customer service is deplorable, I'm never ever contacted by customer service, I know the sofa won't be delivered only when I call the store on the delivery date. Customer service is rude, the salespeople on the floor are dishonest and the BBB is investigating NFM. BEWARE. This store used to be good but has jumped the shock in every way. I won't even mention how the furniture is way overpriced but the store gets away with that since it has a monopoly in town.

      Reviewed May 8, 2024

      I had purchased a Bunk Bed from NFM, The Colony, TX. The quality of the bed is pathetic, worst. The wooden frame broken immediately after my son aged 16 years and weighing around 125 lbs tried to sleep on it for the first time.

      Price

      Reviewed April 12, 2024

      I stumbled upon this furniture store while searching for a new sofa, and I'm so glad I did. Their selection is extensive, and I was able to find the perfect piece to complement my living room. Great prices too!

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      Rebecca

      Great selection of poor poor quality furniture. Beware of the way things are presented. Looks pretty. No value.

      Customer ServiceSales & MarketingStaff

      Reviewed April 11, 2024

      I recently purchased a water heater, a washer and a dryer from NFM and was very happy to have them all. I then decided I was going to purchase a gas range from Nebraska Furniture Mart. I went with my wife to the store and talked with a sales rep about buying a Frigidaire gas range they had on display. I was told by the rep that the item was not in stock and it would have to be ordered and I would not have it until approximately the first week of April by the 6th I was told. We agreed to the purchase and I signed the contract. By the sixth of April we had heard no word from NFM and had received no item. Thus I called the store to find out what's going only to learn new information that my range was on back order and I would not receive it now until Apr 19th. To my dismay of the news I called to find out if there was any way to expedite this order.

      I was told there was nothing NFM could do but me wait a month from my purchase date. Today I received a text telling me now my order will not be received until May 2nd. Needless to say I became more frustrated and decided to call your company again. I talked with a gentleman by the name of Will and became very frustrated and disappointed with him as conversation continued after he told me "I am lucky to get it ALL after one month" because some customers wait a year for some for orders and I felt as though he was actually trying to made to feel as an idiot for thinking like I do!

      After the call I decided that I was going to call to ask to speak to management about my order and report the way Will spoke to me. I then spoke to a lady by the name of Lindsay (I believe). After she heard what I had to say she told me that she understood that I should not be upset and should not be disappointed with Will or her telling me it is not the fault of NFM. I told her I understood that but also believe that your sales reps should NOW be upfront with customers and tell us that anything not in stock could take up to one year before we get it....it is out of your control. After that she began to talk down to me that like I was some kind of imbecile for not understanding that orders could take so long. How on God's green earth would I or anyone speculate the processing of this information?

      It was one of the worst experiences I've had with any sales reps on the phone in my entire life and fully intend to never order ANYTHING again from NFM that you don't have in stock in your store. I told your phone reps that your sales personnel should be upfront with us and tell us it could take a year to get our orders and accept it and so we should not be calling complaining to NFM.

      I honestly believe in my heart that your salesmen and phone personnel need re-trained and a few reprimanded for their poor business acumen. Your Family Business is not that personable at all and in fact unacceptable in my mind and is shocking enough to me that I had to write this. I also honestly believe you should get out of the ordering business of ordering ANYTHING for future customers and sell only what you have in your stores and re-train your business personnel to be upfront with the truths of purchase orders as well as your phone personnel being much much more respectable to their customers!

      Respectfully.

      Sales & Marketing

      Reviewed April 5, 2024

      My wife and I purchased a refrigerator at NFM. The refrigerator has multiple features so we bought the additional “warranty.” We have since experienced repeated problems with the refrigerator ice maker. Surely the extended warranty would kick in and make needed repairs. Nope. We can’t get the warranty company to even respond, much less repair the unit. Obviously, NFM is running a scam with the warranty company to generate additional revenues. Beware!!

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      Staff

      Reviewed April 2, 2024

      We used NBF for our kitchen appliances and they were just terrific. From the salesperson on the floor who explained all the various options and considerations to us, to the great team of installers who took great care of the finished product. Highly recommend!

      Verified purchase
      Customer ServiceInstallation & Setup

      Reviewed Feb. 26, 2024

      We regret choosing NFM for bathroom remodeling work in our home. What was supposed to be a 5-6 week project turned into a renovation nightmare that lasted over 6 months. We moved out of our home for 8 weeks, expecting the work to be done in that time. It was not, because Nebraska Furniture Mart used a highly incompetent subcontractor. By all appearances, this contractor also was not licensed to do the work; I have repeatedly asked NFM for licensure information, and they will not or cannot provide it. Among numerous aesthetic and functional problems, the worst occurred when we used the upstairs bathroom shower for the first time and it flooded into the master bedroom below.

      In response, NFM sent in a "third party inspector" and, when NFM was found to be fully liable, NFM refused to share the inspection report with us. There have been so many other problems: Not insulating a pipe on an exterior wall, installing the title with clumps of tile cement rather than smoothly, damaged cabinetry due to a misinstalled shutoff valve, and etc. Although NFM did hire a better contractor to finish the work, the customer service beyond the basics of getting the job done have been the most abysmal I have seen from any company. For additional information on our experience, see our review at **.

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      Rebecca

      They have made Rose's business a shame.

      Coverage

      Reviewed Jan. 5, 2024

      My wife and I purchased the extended warranty. We were sold on it due to it even covers pet damage. They said, "Do not worry. It's all covered." The extended warranty company asks questions until they find something that does not meet their criteria then denied. I will never buy anything from this place again and I hope you don’t as well.

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      Nebraska Furniture Mart Company Information

      Company Name:
      Nebraska Furniture Mart
      Year Founded:
      1937
      Address:
      700 S. 72nd Street
      City:
      Omaha
      State/Province:
      NE
      Postal Code:
      68114
      Website:
      www.nfm.com