Nebraska Furniture Mart Reviews

I have been a customer since 2003, with overrated prices. Stopped shopping there for a while. I made an inquiry this morning, and the customer service representative used condescending language, which was unprofessional and rude! Talking on top of me. I had to terminate the conversation. An entitled employee! There are many options in the area, think twice before you shop there!

I have been a long-time customer of NFM, since 2013. I have always paid off every piece I purchased there and had been happy. However, on my last purchase, we divided the price by the 0% amount of payments till maturation in order to avoid any percentage being applied. On this particular order, we did just that and always paid more than minimum. On maturation of the item, I was told I owed $500+ more.

Spent some time making purchases yesterday, ran across one of the Best salesman I have found in a long time. Nebraska Furniture Mart is lucky to have Scott ** on their staff. What a wonderful asset to the staff. If looking I would refer him as your go to salesman!!!

Bought an King size adjustable bed. The bed was in up right position, went to lower it and remote fell off night stand and came apart. Tired to put it back together to lower bed to sleep but nothing worked. Called NFM, was told to call Serta, called Serta, was told to call Eco Motions, called them they said it wasn't their frame was told to L & P Manufacturing who told me I needed a serial from the foot of the bed. Can't really get under the bed, pretty low to the ground but got camera to take pictures. No serial number. Was told they cannot do anything without Serial Number. Call NFM back, they pulled up my account and said they do not have or keep serial numbers - and there was no number on my receipt either. NFM sent a repair tech out and he spent over an hour trying to find a serial number and get bed reset and back in sleeping position.

"Jerry" and "Brandon" came to my house to measure counter, and lied about measurement. Said they'd need to cut a bigger hole and charge $400 or so. I later measured myself and determined it was actually the size they said I required for the new stovetop. Just to be sure I found the specs for my existing unit, which has the exact same inner width dimension as the new one. And they didn't mismeasure it. It was intentional. Two "professionals" whose very few responsibilities include this basic elementary task day in and out didn't just accidentally miss the tape measure by a full half inch. Not for something where precision is important. I don't do business with people trying to make a fast buck. Will be asking for refund and will get same unit at Lowe's.

We’ve furnished 4 homes with NFM. Edward ** was our delivery guy this time - worst experience from NFM delivery to date. He rang the doorbell 3 times and knocked looking inside the beveled glass front doors (sees me). I stand up - I called my husband to confirm our delivery. 15-20 seconds later he rings the doorbell 3 more times and knocks aggressively.

Do not buy from them - they are scammers! I ordered four pieces of furniture and the delivery was supposed to be today. I paid extra to have my old furniture removed. Well, I was told they can only move to another part of the house - why would I pay 100.00 to have furniture moved in my house - and I don't even live in a house but an apartment and the dumpster is only a few hundred yards away? I had them take the furniture back and cancelled. Now I read the reviews and know I was right to cancel! Lied to by the sales person who will not return my call, lied to by the driver who said he would remove it if they let him but then said he wouldn't. I will be reporting them to the CFPB, BBB and the Attorney General office. Even worse than Wayfair! I am so pissed!

I’m giving them 2 stars ONLY because the individual that answered the phone with respectful and tried to assist. If I were to give an honest review it would be 1 star. My husband and I bought a sofa and swivel chairs from NFM. Less than 2 years later we have a tear and the swivel chairs have bubbling in the seats. We paid for their extra warranty in the sum of $329.99 through an alllstate company square trade. I can not emphasize this enough do NOT waste your money on that warranty. It covers ABSOLUTELY nothing. We reached out for the tear and the bubbling and both claims were denied. We spent over $3,000.00 on junk furniture…needless to say we will not be returning customers. Very dissatisfied and disappointed customer.

Bought a Kitchen Aid Oven because it had very good reviews. Picked it out at NFM because we thought they would stand behind the products they sell. After a 1 1\2 month wait, we had our installer install the oven only to find the bottom oven door had mis-matched hinges and did not close properly. NFM did order us a replacement but would not agree to install it. Therefore we will need to pay a second time for installation. We even had to negotiate with them to even pick the defective one up. I guess they expected us to return it ourselves. The Customer Service (or lack there of) told us NO they do not stand behind the products they sell. I guess they think they are doing us a favor by allowing us to purchase from them. I just wish I had read the reviews on NFM before I bought the oven so I could have avoided this very poor experience.

Pretty disgusted. A family member ordered me a retro arcade game toy for Christmas, and accidentally got the wrong one because the name was almost exactly the same. They refused to do a shipped return. I lived 3 hours from the store. When I called the store, they made me give them the buyer's info and my info before they would even tell me if they had the right one in stock. They did not. Nor would they do a simple exchange on an UNOPENED product, even if they had it. They would only refund my family member's card. But they could order the right one, and I could do the return and pick it up--except I would have to pay an extra $50, because the item was on a pre-Christmas sale when my uncle bought it. Just incredibly poor customer service. I've never seen the like.