Nebraska Furniture Mart Reviews

My son purchased several items when moving into his new apartment, including living room, dining room furniture and a desk. We picked them up. The guys working pick up made sure the whole order was secure in the vehicles we used and acted like they enjoy their work and customers. When we opened the box and assembled the dining table, it was damaged in the corner. My son called Customer Service and a new table was delivered the following week and the damaged taken away. Also, on moving day I accidentally knocked over his new floor lamp and broke the glass shade, they had a new shade delivered by mail for no charge. Even though we told them it got knocked over.

I work for an organization that uses NFM to deliver furniture to my consumers. Today, James, Chris and Widnor were the delivery team. Quick, efficient, friendly and professional. Great work again! Always reliable.

I stumbled upon this furniture store while searching for a new sofa, and I'm so glad I did. Their selection is extensive, and I was able to find the perfect piece to complement my living room. Great prices too!

We used NBF for our kitchen appliances and they were just terrific. From the salesperson on the floor who explained all the various options and considerations to us, to the great team of installers who took great care of the finished product. Highly recommend!

I’m giving them 2 stars ONLY because the individual that answered the phone with respectful and tried to assist. If I were to give an honest review it would be 1 star. My husband and I bought a sofa and swivel chairs from NFM. Less than 2 years later we have a tear and the swivel chairs have bubbling in the seats. We paid for their extra warranty in the sum of $329.99 through an alllstate company square trade. I can not emphasize this enough do NOT waste your money on that warranty. It covers ABSOLUTELY nothing. We reached out for the tear and the bubbling and both claims were denied. We spent over $3,000.00 on junk furniture…needless to say we will not be returning customers. Very dissatisfied and disappointed customer.

Bought a Kitchen Aid Oven because it had very good reviews. Picked it out at NFM because we thought they would stand behind the products they sell. After a 1 1\2 month wait, we had our installer install the oven only to find the bottom oven door had mis-matched hinges and did not close properly. NFM did order us a replacement but would not agree to install it. Therefore we will need to pay a second time for installation. We even had to negotiate with them to even pick the defective one up. I guess they expected us to return it ourselves. The Customer Service (or lack there of) told us NO they do not stand behind the products they sell. I guess they think they are doing us a favor by allowing us to purchase from them. I just wish I had read the reviews on NFM before I bought the oven so I could have avoided this very poor experience.

Pretty disgusted. A family member ordered me a retro arcade game toy for Christmas, and accidentally got the wrong one because the name was almost exactly the same. They refused to do a shipped return. I lived 3 hours from the store. When I called the store, they made me give them the buyer's info and my info before they would even tell me if they had the right one in stock. They did not. Nor would they do a simple exchange on an UNOPENED product, even if they had it. They would only refund my family member's card. But they could order the right one, and I could do the return and pick it up--except I would have to pay an extra $50, because the item was on a pre-Christmas sale when my uncle bought it. Just incredibly poor customer service. I've never seen the like.

We bought carpet in May of '24, it is now Jan of '25. So less than a year old. The carpet is falling apart. NFM won't do anything about it. The carpet we had before was 17 yrs old and still looked brand new. We only replaced it because we were doing the rest of the house. Their customer service is awful. We spent like $9k and this is how we get treated. We really wish we would have gone through another company.

I purchased a custom order of a sectional sofa and an additional order of two decorative pillows. The material Selection are attached. I did receive the sofa in the reasonable predicted timeframe but my prepaid pillows have not been received or any updates given to date. The salesperson did send the invoice acknowledging the pillows had been reordered but that was over a year ago.

In July 2022 I purchased flooring from Nebraska Furniture Mart for $3,500.00. On 8/12/24 I called the claims department to file a warranty claim and was informed that I needed to submit photos of the damage and additional information. On 9/10/24 I gathered the required information and submitted it via email as requested. The receipt of the documentation was never acknowledged, on 10/7/24 I sent an email requesting an update/acknowledgment of the receipt of the documentation requested. Again after no response/communication from NFM claims, I emailed the representative assigned to my claim on 11/1/24 to inform me of any updates on my claim. I also called the telephone number included in her initial email but was not able to speak with her I decided to leave her a message.