Nebraska Furniture Mart Reviews

I don't know why you use AI to chat with. Asked if I needed hoses for washing machine. No answer to my question. Then to leave this heavy washing machine in the hallway and not put it in the spot it belonged. Me 69yrs old women had to push it it myself. Thanks for making me hurt my back. Maybe you should put extra parts on the truck that a consumer can purchase, since your chat machine doesn't know how to answer consumer's questions. Then just to leave without saying anything to me. Like maybe thank you for choosing NFM or when a goodbye. I'm very upset with your delivery people and your chat AI. I will not be recommending NFM to any of my family or friends. Thanks for your lousy service. Here is the number of the deliver person whom I let come earlier them scheduled **. My receipt is under **

The delivery men didn’t want to work. Overall I will never use them again and will tell the neighbors and friends. They absolutely lost my business for life. No business is too big to fail. Good luck NFM. Your customer service and delivery experience is way sub par. Unless you're a golfer this is not good.

I purchased in Ashley chair recliner took me 3 months to realize I cannot use the chair. My back there's no support and NFM has told me I'm stuck out. I cannot return the chair not even for a floor model of one I could use. So therefore I'm not paying for this $600 recliner. Cannot afford to. I'm disabled and lives on a very fixed income under $1,000 a month and y'all want $600 from me for a chair that is useless to me. Good luck.

Ordered a washing machine and chest freezer online - no issues. Website is easy to use and setting up delivery/installation was no sweat. Paid extra to have them brought into the house (our garage and the laundry room just inside the garage - within 15 feet of one another) and an additional fee to have my old washer hauled away.

Online purchasing, customer service, everything was a total nightmare for a TV purchase. We ordered online and scheduled delivery. All good. Took the day off and they never showed. Called NFM and was advised that I needed to come in to sign for delivery. I live about 1.5 hours away, hence the ordering online. Told them that wasn’t going to happen, they canceled. We later got a call that they would deliver and waive the delivery fee. Cool. 3 months later, I get a bill for the total price. Apparently, Capital One reversed the payment when the sale was cancelled, which we didn’t realize. Called Cap One and confirmed, then called NFM to make payment.

Beware of ordering online. They seem to make it a point to not be clear as far as where your item is coming from. We ordered thinking they were going to deliver it only to find out when I call because I haven't gotten any notifications that it was being delivered by warehouse. I told them I didn't want it and they said they couldn't stop it. It gets delivered and I load it up in my truck and call them to let them know I was bringing it back and they said I can't bring it back to them and that they have an email for me to request a return from the manufacturer! No phone number to speak to anyone, just an email in hopes of getting something back! I opened it up to see if it was worth keeping and of course it's junk! I'm so upset after spending 10s of thousands of dollars with them I will not return!

If I could give no stars I wouldn't. For the 4th time I went yesterday to purchase a bed. I shouldn't have went because the experience was like the last 4 times walking around and not getting help because you're not the right color, to separate departments but when the ** lady walked in she was given their undivided attention, racism needs to stop. People shouldn't see color or dollar signs. At this point black panther party where are y'all. We need help, to not be helped because of the color of your skin is not right and this is not the 1st 2nd or 3rd time but my dumb ass keep going back.

Do not purchase the insurance because they will not help you. I will never purchase a sofa from them ever again. Customer service is worthless. Within 4 months my sectional tore at the seam at the same site 4 different times. The first time they said it was under warranty so they sent an order for a replacement cover. It took 4 months to receive it. 4 months later (8 months later after the first tear) they said it's past a year so I will need to use the warranty I purchased. They barely speak English on the phone and repeatedly refused to fix it.

An update on my broken chair and the benefit of buying their insurance! Chair broke 12-21-25.. company says parts should be delivered by 6-20-26. $299 for INSURANCE? And maybe fixed in 6 months. ** THE SCAM CONTINUES.

I ordered a high-end kitchen table back in early December. It arrived late January... was damaged. They knew this before they delivered it but set it up anyway. When I discovered the damage, the delivery guys called NFM to get a new one sent out. That night, I opened the leaf, and a piece of paperwork fell out. They delivered the damaged floor model, without telling me. The new one was supposed to be delivered Saturday, but the wheel on the leg was damaged. Now I am waiting another five weeks for the 3rd table to be delivered. There had better be some major compensation on their end. We've spend over 50K the past 20 years in four homes and have never had an issue until now.

I have purchased all of my furniture AND appliances from NFM and have never been more disappointed in the quality of their products and their warranty process. I've never had to argue with someone who was not willing to help in anyway or fashion. Over this company and their crappy products!

I purchased two couches for my elderly mother on 12/14. We picked a delivery date of 12/18. NFM confirmed the delivery date and set a delivery time for that morning. We moved her furniture out the night before to accommodate space for the delivery. That morning, they called to say they were sorry, but her furniture wouldn't fit on the truck. They had four days to prepare for this. They rescheduled to THEIR next available date, 12/21. They further said that she needs to call customer service for a credit (Whatever that means).

My 70 year old mom ordered a new mattress set and had it set for delivery today. When opening the mattress and taking off the thick plastic, they ripped the mattress and my mom refused the delivery and called customer service right away. The delivery guy when nuts on my mom, calling her dumb and cussing at her! I am shocked beyond belief that their employees think it’s right to treat a senior citizen like this. And the response from NFM was not heartfelt nor apologetic about the extreme behavior their employee showed.

I have been a customer since 2003, with overrated prices. Stopped shopping there for a while. I made an inquiry this morning, and the customer service representative used condescending language, which was unprofessional and rude! Talking on top of me. I had to terminate the conversation. An entitled employee! There are many options in the area, think twice before you shop there!