Nebraska Furniture Mart

Nebraska Furniture Mart

Omaha, NB

 3.8/5 (257 reviews)

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Overall Rating3.8 out of 5
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About Nebraska Furniture Mart

Founded by Russian immigrant Rose Blumkin or "Mrs. B" as she was affectionately known, Nebraska Furniture Mart is a home furnishings super store with Locations in Omaha, NE, Kansas City, KS, The Colony, TX and Des Moines, IA. They carry everything for the home from Furniture and Flooring to Appliances and Electronics.

Nebraska Furniture Mart Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 7, 2023

I bought the furniture protection plan and was told by the sales rep that it would be handle in 5 business days. I have the furniture broken and tried to call and follow up with Guardsman and sent all the details but they have not replied or call back. My request Id is ** which was done on March 15th. I don't know why Nebraska Furniture is selling protect plan like this. I had bought the same plan with Rooms To Go and they had me taken care in 4 days. Dissapointed with their service.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 24, 2023

I purchased over $5k worth of furniture in a month from Nebraska Furniture at The Colony, Tx location. One of the items that we purchased as a bedroom furniture set back in December 2022 with the projected delivery date of first week of January 2023. They called us the first week of January to reschedule for first of February due to "supply chain issues". Then they called us the first week of February to reschedule for 3rd week of February due to "supply chain issues" again.

They were suppose to deliver everything February 24th and we get a call from delivery that the footboard for the bed is scratched. They said they can either bring it and reorder the footboard or leave the bed out of the delivery. I called them back 30 minutes later and asked him to bring everything, but was told that everything but the bed was loaded on the morning truck. I spoke with the delivery supervisor and she said she will try to get it on a special delivery for the afternoon. She called an hour later stating that other parts of the bed are missing and the next delivery date will be end of March.

I called back and spoke with the supervisor and without apologizing and with a rude very unprofessional attitude he simply said we can return back everything for refund. We waiting 3 months and that was his remedy. I can't believe Nebraska Furniture Mart treats their customers this way. If they keep this level of professionalism and customer service they will surely go out of business! There are plenty of other options in the area with GREAT customer service.

4 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 21, 2023

    We ordered and purchased a leather couch and two recliners in August. When the furniture arrived, it looked nice but didn’t look like real leather. We kept looking at it and our receipt, which said “leather“. When we ordered online, it was listed as leather. We liked the furniture but was not like any leather furniture I had ever owned. So months go by and every time I touch the furniture or look at it I’m convinced it isn’t leather. So I call and ask to speak to a manager. She looks up the account and tells me it’s leather. Then she looked a little further into the manufacturer, then told me, "Only the part that touches your body is leather." There is only 2 small panels on both the chairs and couch that are actually leather. The rest of the furniture is vinyl!!!!

    I told her that we ordered what was listed as leather and would have never ordered vinyl furniture. We paid a lot of money for what we thought was leather. I asked why it was listed as leather if it wasn’t leather and she told me it’s the manufacturer calls leather. False advertising. We spent a lot of money on furniture that we thought was real leather. Of course I was told there is nothing they can do about it. Very frustrated and disappointed. Dishonest Company. Would never recommend buying anything from them.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 18, 2022

    The bedroom furniture looked OK in the showroom but after delivery I discovered it was poorly designed and constructed. I expected more from a company that boasts an investor named Warren Buffett. Drawers are small, both in the dresser and chest of drawers, and the hardware and wood materials are cheaply made.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 15, 2022

    UPDATED 08/31/2022: I cancelled my ice maker Aug 15th 2022 told it would take 2 days still have not received it. I have contacted them again on Aug 30 and no response This is very poor customer relations. Will never buy from them again. I would not even give them a star but had to for this review.

    ORIGINAL REVIEW: I purchased a Whirlpool refrigerator in April and also order the icemaker told me that the ice maker was not in stock but would be in June and so I scheduled for them both to be delivered at the same time. June came and they called and said no icemaker but they could delivered the refrigerator which they delivered but failed to inform me that I need a special shut off. They took my old refrigerator and left the new one, stating that as soon as I had the shut off value moved they would come back and deliver and install my ice maker, well it is now Aug and they came to install my icemaker and could not install it because Whirlpool packed the wrong part. I have now cancelled my icemaker and so done with NFM.

    Nebraska Furniture Mart response

    Hi Lou! I apologize for all the issues you've experienced with your appliance order, I understand that's frustrating. If we can be of assistance, please contact us at 1(800)359-1200 EXT: 22435, chat at, or email

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    Rated with 1 star
    Verified Reviewer
    Original review: July 26, 2022

    NFM Custom Draperies ranks a solid "F" in customer service, trust and reliability. UNABLE TO FULFILL YOUR ORDER. Ok, so you're reading this review and you already know that NFM is the leader in consumer complaints. In fact, it boasts the trophy for lowest rated score for retailer of furniture in the area. My complaint is just another of hundreds of thousands. As such, I'll share my word of warning based on my experience. Suggestion: DO NOT BUY FROM THE CUSTOM DRAPERY DIVISION or any department for that matter.

    I've been waiting nearly eight months for an order for draperies that I was made to prepay for. I was informed at purchase it would be 60-90 days maximum before completion and installation. It's been more than double that time frame. I'm totally understanding of trade delays and the aftermath of a global pandemic but this extends way beyond simple delays or product discontinuance. It is irresponsible and poor business practice on the part of NFM.

    NFM and its sales people and customer service director will not produce the product fabric ordered after numerous delays. Additionally, they will not provide any estimated time of completion. You would think that since they can't produce the product after eight long months, they would say, "We are sorry" and offer a refund. They've already wasted eight months of my time. Over the eight months I've made numerous calls, sent dozens of emails, filed complaints, made requests for updates etc. No help! Instead, I am met with rude, arrogant and condescending management who can't provide any details or solutions. The sub par, and borderline unprofessional service I've received from the sales people and their director Elizabeth ** is dreadful.

    Meanwhile I'm out over $5,000 cash. I've had no window coverings for almost a year plus I'm stuck making NFM credit card payments on the balance and nothing to show for it and zero confidence it will be done to satisfaction or in reasonable time. NFM refuses to refund me or offer any reasonable solutions. Who would want to continue to work with a company like this?

    Why am I writing this review? To help the next consumer. I should have read the reviews for NFM prior to trusting them with my time and money. They have excuses for everything but can't manage to offer solutions and are operating on the edge of dishonest practice. Remember there is a reason for a poor rating on every platform. NFM has earned dismal rating of "F".

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 9, 2022

    MALLORY DESERVES A MILLION STARS! I had the pleasure of dealing with Mallory S. a manager at the Kansas City Nebraska Furniture Mart Store. She saved the day and figured out a very confusing transaction. She is super intelligent, helpful and has excellent customer service skills. She also went above and beyond what I would consider a normal job description of a manager. She continued to follow up with us regarding our account and purchase until everything was corrected. She is AMAZING!

    Prior to speaking with Mallory we talked to Evan and he was awesome, too. He was kind enough to fill in Mallory BC he would be off the following few days. It obviously takes a village and they get the job done as a team at NFM. I am so grateful for Mallory and the time she spent making sure we are happy customers. She also made sure our order went thru properly. She also left me a message and waited thru her lunch break In case I called her back!!! What an exceptional employee! She is such a huge asset to Nebraska Furniture Mart! I love the sectional we purchased from there and all of the many pieces of furniture we have bought in the past but Mallory is my favorite thought regarding NFM! She is a gem! She is the best of the best!

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    Rated with 1 star
    Verified Reviewer
    Original review: June 7, 2022

    I would like to warn any potential buyers. They do NOT deliver on what they say they are going to. We are still in the process of waiting for our furniture. We ordered new furniture, not custom, just Simon Lee couch and chairs. We placed the order on Jan 23rd. We were told 8-10 weeks max. It is now June 7th and we still do not have our furniture. I've been diligent about calling once every 3 to 4 weeks to get updates. They will set a date and then the next time I call they will push it out again. The delivery date has been pushed out 4 times now. At the moment I am being told July 9th. The real kicker is they have had our money over $6k since Jan. What kind of business takes your money and does not deliver on the product for more than 6 months?

    I truly do understand the issues with supply chain in the furniture industry, but that excuse no longer holds water 6 months in. The details I have been provided but their CS team does not add up to that still being the issue. They are overselling what they can realistically deliver on, it's that simple. No one is holding them accountable for taking people's money and grossly underestimating when those items will be delivered. There comes a point when it is clear they are taking advantage of people because of the current marketplace. I have filed complaints with the BBB and at the very least want to warn all other buyers. Shop somewhere else, it's not worth it. If our order gets pushed out one more time, I will be cancelling the whole thing and starting the process over.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 23, 2022

    In 2020, I purchased $??k worth of upper end appliances for our new home. All appliances were installed in October. By January, 3 of my 7 kitchen appliances needed repair. My dishwasher spinner broke off which took 4 weeks to get replaced. My ice machine was not producing ice and my beverage cooler was not cooling. I called to contractor sales and spoke with a representative, whom I worked with at different times for each of the issues and he helped me with all of the issues that were occurring. I was told by this representative that I needed to come pick out a different beverage center because he had been receiving calls about similar issues with this model. Because of all the issues he went to upper management who he stated approved placing 5 year extended warranties on all of the appliances that were purchased as a way of rectifying all the recent issues I had.

    Shortly after all this my dryer quit working and I had to have it repaired. So within 4 months, out of 9 new appliances, 4 of those appliances all needed repair. Absolutely ludicrous to have so many failures. So now, one year later, my ice machine, once again quits working. I called to find out what warranties I had and who to call. They claim to have no records of such an offer. They can see where I called with all of the issues on the appliances but no extended warranties exist. When I spoke with management in the contractor sales department, I was told there was nothing that could be done at this point. Really???? High prices paid on what should have been quality products to be inconvenienced multiple times for repairs to find out promises were false and nonexistent and nothing can be done to rectify multiple issues. EXTREMELY DISSASTIFIED WITH PRODUCTS AND CUSTOMER SERVICE.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 24, 2022

    Recommend to go here for great furniture to try to fit a older sized room. Ordered March of 2021, November delivery. Contacted in October. Will be delivered possibly by February 2022. Called to cancel order as to indefinite delivery date. Declined refund, shortly after sent email "if production hasn't started, will issue refund". Of course then they say sorry production has started. This production started in December yet still can't give a delivery date. NFM your commercial about the NFM founders says "do right by everyone". Yet you have no problem keeping a substantial amount of money from a 76 year old widow. Will not recommend you to anyone, ever. Thanks for a awful first experience.

    7 people found this review helpful
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    Nebraska Furniture Mart Company Information

    Company Name:
    Nebraska Furniture Mart
    Year Founded:
    700 S. 72nd Street
    Postal Code: