Nebraska Furniture Mart

They were suppose to deliver everything February 24th and we get a call from delivery that the footboard for the bed is scratched. They said they can either bring it and reorder the footboard or leave the bed out of the delivery. I called them back 30 minutes later and asked him to bring everything, but was told that everything but the bed was loaded on the morning truck. I spoke with the delivery supervisor and she said she will try to get it on a special delivery for the afternoon. She called an hour later stating that other parts of the bed are missing and the next delivery date will be end of March.

I called back and spoke with the supervisor and without apologizing and with a rude very unprofessional attitude he simply said we can return back everything for refund. We waiting 3 months and that was his remedy. I can't believe Nebraska Furniture Mart treats their customers this way. If they keep this level of professionalism and customer service they will surely go out of business! There are plenty of other options in the area with GREAT customer service.

I told her that we ordered what was listed as leather and would have never ordered vinyl furniture. We paid a lot of money for what we thought was leather. I asked why it was listed as leather if it wasn’t leather and she told me it’s the manufacturer calls leather. False advertising. We spent a lot of money on furniture that we thought was real leather. Of course I was told there is nothing they can do about it. Very frustrated and disappointed. Dishonest Company. Would never recommend buying anything from them.

ORIGINAL REVIEW: I purchased a Whirlpool refrigerator in April and also order the icemaker told me that the ice maker was not in stock but would be in June and so I scheduled for them both to be delivered at the same time. June came and they called and said no icemaker but they could delivered the refrigerator which they delivered but failed to inform me that I need a special shut off. They took my old refrigerator and left the new one, stating that as soon as I had the shut off value moved they would come back and deliver and install my ice maker, well it is now Aug and they came to install my icemaker and could not install it because Whirlpool packed the wrong part. I have now cancelled my icemaker and so done with NFM.

I've been waiting nearly eight months for an order for draperies that I was made to prepay for. I was informed at purchase it would be 60-90 days maximum before completion and installation. It's been more than double that time frame. I'm totally understanding of trade delays and the aftermath of a global pandemic but this extends way beyond simple delays or product discontinuance. It is irresponsible and poor business practice on the part of NFM.

NFM and its sales people and customer service director will not produce the product fabric ordered after numerous delays. Additionally, they will not provide any estimated time of completion. You would think that since they can't produce the product after eight long months, they would say, "We are sorry" and offer a refund. They've already wasted eight months of my time. Over the eight months I've made numerous calls, sent dozens of emails, filed complaints, made requests for updates etc. No help! Instead, I am met with rude, arrogant and condescending management who can't provide any details or solutions. The sub par, and borderline unprofessional service I've received from the sales people and their director Elizabeth ** is dreadful.

Meanwhile I'm out over $5,000 cash. I've had no window coverings for almost a year plus I'm stuck making NFM credit card payments on the balance and nothing to show for it and zero confidence it will be done to satisfaction or in reasonable time. NFM refuses to refund me or offer any reasonable solutions. Who would want to continue to work with a company like this?

Why am I writing this review? To help the next consumer. I should have read the reviews for NFM prior to trusting them with my time and money. They have excuses for everything but can't manage to offer solutions and are operating on the edge of dishonest practice. Remember there is a reason for a poor rating on every platform. NFM has earned dismal rating of "F".

Prior to speaking with Mallory we talked to Evan and he was awesome, too. He was kind enough to fill in Mallory BC he would be off the following few days. It obviously takes a village and they get the job done as a team at NFM. I am so grateful for Mallory and the time she spent making sure we are happy customers. She also made sure our order went thru properly. She also left me a message and waited thru her lunch break In case I called her back!!! What an exceptional employee! She is such a huge asset to Nebraska Furniture Mart! I love the sectional we purchased from there and all of the many pieces of furniture we have bought in the past but Mallory is my favorite thought regarding NFM! She is a gem! She is the best of the best!

I truly do understand the issues with supply chain in the furniture industry, but that excuse no longer holds water 6 months in. The details I have been provided but their CS team does not add up to that still being the issue. They are overselling what they can realistically deliver on, it's that simple. No one is holding them accountable for taking people's money and grossly underestimating when those items will be delivered. There comes a point when it is clear they are taking advantage of people because of the current marketplace. I have filed complaints with the BBB and at the very least want to warn all other buyers. Shop somewhere else, it's not worth it. If our order gets pushed out one more time, I will be cancelling the whole thing and starting the process over.

Shortly after all this my dryer quit working and I had to have it repaired. So within 4 months, out of 9 new appliances, 4 of those appliances all needed repair. Absolutely ludicrous to have so many failures. So now, one year later, my ice machine, once again quits working. I called to find out what warranties I had and who to call. They claim to have no records of such an offer. They can see where I called with all of the issues on the appliances but no extended warranties exist. When I spoke with management in the contractor sales department, I was told there was nothing that could be done at this point. Really???? High prices paid on what should have been quality products to be inconvenienced multiple times for repairs to find out promises were false and nonexistent and nothing can be done to rectify multiple issues. EXTREMELY DISSASTIFIED WITH PRODUCTS AND CUSTOMER SERVICE.