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Nebraska Furniture Mart

Omaha, NB

Nebraska Furniture Mart
Overall Satisfaction Rating 3.00/5
  • 5 stars
    64
  • 4 stars
    55
  • 3 stars
    38
  • 2 stars
    7
  • 1 stars
    42
Based on 206 ratings submitted in the last year
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    Founded by Russian immigrant Rose Blumkin or "Mrs. B" as she was affectionately known, Nebraska Furniture Mart is a home furnishings super store with Locations in Omaha, NE, Kansas City, KS, The Colony, TX and Des Moines, IA. They carry everything for the home from Furniture and Flooring to Appliances and Electronics.

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        Nebraska Furniture Mart Reviews

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        Page 1 Reviews 1 - 10
        Rated with 1 star
        Verified Reviewer
        Original review: March 20, 2020

        First, I have been a loyal Nebraska customer for years with no problems. Apparently they care less about the loyal customers. The storage bed collapsed in the middle of the night. The bed was only 14 months old. No young kids, no grand kids. I purchased the Guardsman Gold protection plan. I filed the claim in December 2019, after horrible customer service, it was approved late January 2020!

        NFM said it would take about 3 weeks to deliver. They called the night before and said.. OOOps it arrived damaged, we need to reorder. It will take another 3 weeks! Now it is March 20, 2020, and they called today at 6:30am CST, and said Oops it's damaged again..we need to reorder...It will be another 3 weeks. I was so upset and was told that someone from customer service would call me at 8am. Guess what...NO ONE CALLED... I called them at 9am and got the run around...had to call back 2 times before I was able to talk to a customer service Manager. She said she submit a request to expedite but no guarantees...so you know what that means...another 3 weeks without a bed!

        All I get was I'm sorry..It's the vendor's fault not ours. If your vendor is known for these type of issues, then you need to get a new vendor and/or get a process in place to prevent these type of issues. The manager said she will communicate and update within a week. So we will see ! I will be filing a Fraud report with the FTC and a complaint with the NE Attorney General. This makes no sense! Poooooor service. I am done with NFM...they lost a good customer.. We spent a lot of money with them.. It is obvious they DO NO CARE!!!

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        Nebraska Furniture Mart response

        Hello Christine! Thank you for taking the time to leave your feedback. We appreciate your continued loyalty and are very disheartened to hear about the multiple attempts to get a non-damaged replacement bed. We can certainly understand the long delay could be incredibly frustrating. If we can assist any further, don't hesitate to contact us at 1-800-359-1200, email at contact.us@nfm.com or live chat at NFM.com. I hope you have a wonderful day!

        4 people found this review helpful
        Customer increased Rating by 3 stars!
        Verified Reviewer
        Resolution response: March 26, 2020

        Whirlpool contacted me and helped me set up a service date, The way it worked was, the local service company contacted me and set up a day for service. Two days prior, the service company contacted me and gave me a two hour window to be at home to have the range repaired. That worked. I thank Whirlpool for its help. The oven works now.

        Original review: March 11, 2020

        I usually write positive about the places and companies I review because I think people are more likely to write a review when unhappy, rather than happy. Unfortunately, this one is not positive. I'm having a bad experience with Nebraska Furniture Mart and Whirlpool and I feel that I should let others know about it. I bought a Whirlpool range at Nebraska Furniture Mart. It was quick and easy. Nebraska Furniture Mart is great about that. But I'm having a problem with the range. The oven doesn't hold an even temperature. If I set the temperature for 350 degrees, it takes about 30 minutes to get to temperature on the display. But the biggest problem is that it isn't always at the temperature displayed. I bought an oven thermometer. Sometimes when the display says 350 degrees, the oven thermometer shows 225 or 250. Crazy, right?

        So I called Whirlpool and they are certainly willing to send a service person out to fix it. For that, I applaud them. The problem is that I will have to be here from 8 am to 5 pm on a work day (Monday through Friday). Unfortunately, I live alone and there isn't anyone I feel comfortable asking to waste a day sitting at my house. I asked for a four hour window. I was told no. So I called Nebraska Furniture Mart and they won't help at all. Not nice at all. The prices there are low. But now I have to add the cost of a missed day at work to the cost of the range. I could have purchased a nicer range elsewhere for that combined amount of money, and I would get better help with solving this problem.

        When you're looking at the prices of an appliance at Nebraska Furniture Mart, add the price of a missed day of work and then decide if the price is really that good. I have to give Nebraska Furniture Mart a thumbs down. I have to give Whirlpool a thumbs down. Buy there if you must, but be prepared for an experience like mine. Thank you for reading my review.

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        Nebraska Furniture Mart response

        Thank you for taking the time to provide us your feedback, Dan. We are sorry that the Oven is not working properly. Please reach out to us either by live chat at NFM.com, by email at contact.us@nfm.com or by phone at 1-800-359-1200 ext. 22435 so we can investigate this issue and come to a suitable resolution. We appreciate you choosing Nebraska Furniture Mart and look forward to helping you again.

        2 people found this review helpful

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          Resolution In ProgressRated with 1 star
          Verified Reviewer
          Original review: March 9, 2020

          Buyer beware. I have been a customer with NFM for years. I have never missed a payment. I had my account set up on a recurring payment every month. This morning I got a notification from my credit reporting agency that I had a new derogatory item on my report. Turns out my minimum payment was raised and so my recurring payment did not meet the minimum anymore. This has been going on for 5 months and I have never been contacted! When I spoke with a representative today she said it was my responsibility to read my monthly statements and adjust my payment as necessary.

          While I recognize the ownership I have in this, I have never had a credit card company that doesn't take out at least the minimum payment when you have a recurring payment going out. At the very least, almost every other credit card company will notify you if you miss a payment or have not met the minimum payment. This is the first time I have ever encountered a company allowing a consumer to continue to rack up late payment after late payment without sending out a letter or email or ANYTHING. I'm just so disappointed that a company would take advantage of customers like this.

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          2 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: March 7, 2020

          It will take forever to actually get the promised NO INTEREST. It can take MONTHS to get a response to any question. Time to file a complaint with NE AG for deceptive practices, among other complaints.

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          Rated with 1 star
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          Verified Reviewer
          Original review: Feb. 4, 2020

          I opened this account in 2018 and as with every other credit card I placed this on auto pay. I never look at the statements as I trust NFM to just draft whatever I owe. Today, Feb 4, 2020 I received a text message on my cell phone that stated I was past due. I initially thought it was a mistake considering I'm on auto pay and the payments appear to be drafting just fine. I called into customer service where I was treated like I did something wrong. I was told that my balance changed in April of 2019 and it has only been drafting based on my original balance.

          This is shocking news to me! I go on to explain that it was my understanding that it drafts for whatever the bill is due for, I was told if you make a purchase you have to go in and somehow change the auto pay. I have SEVERAL credit cards as well as bank loans and I have never heard of this! I was told I should have looked at my bill that "we provided" ok...I admittedly do not and THAT'S WHY I'm on auto pay to begin with. So that I do not have to comb through the bills and so regardless of the amount it gets paid. I was then told well you've been past due since last June of 2019, I then asked about the 15.00 late fees and was told they would only remove $5.00. I asked for a manager and another CSR (Crystal) who clearly is not a manager gets on the line and I explain this very logical point to her and she says the same, I will remove 5.00...I have the ability to remove them all however it's been past due since June.

          PLEASE BE REMINDED that I have not missed a payment, that it is still drafting but apparently not the extra $5.00 (I was behind 27.00 by the way). I was sure to ask Crystal again just to be sure that this company was going to not reverse 15.00 based on a clear and unorthodox issue, she advised me again. I got off the phone, went online and paid the 27.00 and contacted NFM AGAIN (by chat this time...where I encountered Crystal the CSR) and asked how I cancel my account and also for the corporate address to write to about such a terrible experience.

          I will never patronize NFM again and just so happens that I am apart of a huge

          social group who will also be hearing about this terrible experience. I asked repeatedly "does this make sense", apparently when you set up auto pay and YOU PAY...8 months later you will be informed that you're past due ON auto pay when I had no clue about this. Shame on you! Now I have also received an email from my email to the company from "Crystal" again. This is a joke!

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          4 people found this review helpful
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          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 2, 2020

          We have been a loyal customer of Nebraska Furniture Mart and most of our household furniture and appliances are from Nebraska. Bought a beautiful cocktail table which started cracking in multiple places. The technician came and wrote off the table and provided a full credit. Last time I called Nebraska customer service, they informed me that the credit was in my account and they will pick the table when my next delivery comes. Since the credit was in my account and I had no hurry to buy any other product I let the credit sit in my account.

          Called up today to place an order and I was told that the credit has been wiped off as it's over the warranty period. There was no communication from Nebraska in any form or shape about the policies and/or time periods. How can be consumers responsible to return bulky items back to Nebraska which were written off due to terrible quality? How are consumers supposed to know about the time periods if there are no communications from NFM?

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          3 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Jan. 7, 2020

          I came in for a mattress and and a bedroom suite. I was told the mattress was 60 months no interest and the bedroom suite was 30 months no interest. I agreed and had my furniture delivered. The product was great and delivery on time. Everything there was great. I received my first bill in the mail and found that I have to pay a minimum payment of 4% of the balance. This is not what was discussed. We even talked to the salesperson about how much we would have to pay to get it paid off before the promotional period was over. Now we get hit with over $140 dollars higher than it would have been to spread it out of the 30 months and the 60 months. Very misleading. This would have changed my decision to purchase what I did. I am sure it was in the fine print on the contract but it was not discussed. I just came back and purchased $800 worth of rugs this last weekend. I don't think after this I will be back.

          2 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Jan. 6, 2020

          I would not buy warranty from NFM anymore or any product. On December 9 2019 I realized that my fridge is going out, I made claims with assurance nfm to come look at it. I explained to them that my wife is pregnant and have 3 years old son. I really need my fridge to be fix. It took them 2 days to find someone to send out which was December 11 2019. The service provider told me will take 2 to 5 days for the part to be received, I asked them how can be faster. They said the only way to contact assurance tell them to approve the part and they will get expedite the work order. They did not even care when I called them and also look like they do not care about customer. I had to call them on the December 13 to see what happened.

          They told me they ordered the part will take couple days. Had to call back on the December 16 2019. Same person answered with unprofessional attitude and start raising her voice on me and tell me there is no way that they can help me. I have to wait for the part which they ordered. I called on December 24 2019. They told me will receive the part on December 26 2019. Called that day telling me part got cancelled and had to reorder the part which will be delivered on the December 30 2019. Call back on that they telling they can not help me. I have to call service provider.

          I call service provider. They told me they do not know when would receive the part. I have to call assurance. After calling several times and talking with so many unhelpful people on assurance nfm. I called back service provider primer. They told me the part was received on January 2 2020 which they made schedule service on January 3 2020 to come and fix it. 25 days for nfm assurance to fix my fridge. With rude people from assurance company. This is how they take your money and not give you service.

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          3 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Jan. 3, 2020

          I have been a customer since 2009 and have never missed or been late on a payment. I have had any balance since 2017 on my account until October of this year. I bought a house and needed some appliances. So with my new balance I made my first payment in October thinking I setup for Auto Pay for future payments because that is what I do. Well apparently it was not setup for Auto Pay and my November payment got missed. I did not receive anything stating this either because I sure would have paid right then and there on my account. I received an email from Credit Karma stating there was a change on my report. They reported me for a late payment for 30 days and caused my score from being "Excellent" to "Fair". I have worked so hard on my credit to be where it was.

          I could see 60 or 90 days but 30...with no notification to me that is was behind. I am so upset and went off on them and yes they are going to have it removed but it will take 30-60 days to reflect...yea right! My leased car is up in February and I doubt if my score will be right again by then. This will effect my interest rate on my new car if this is not taking off by the time I have to turn mine back in. I have since setup Auto Pay with them to pay off my balance. But I will never do business with them again..EVER!!

          I am not one to intentional not pay my bills or ignore...for something I worked so hard on to get ruined because NFM just thought it was ok to report a late payment in 30 days. I told them sometimes people get caught up in life because of situations and you should give people a chance to be notified before you send something to effect something they have worked so hard on. This was my fault I do admit....but 30 days come one... And we all know today how important good credit is. I cannot wait to pay off this balance and the furniture I did buy I hate it! Lesson learned. Pay more attention who you dealing with and setting up AutoPay to make sure you set it up!

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          Nebraska Furniture Mart response

          Hello Angela! Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues with your financing account and can certainly understand your frustration. We'd love to take a look at the account and see if there is anything else we can do to assist. Don't hesitate to contact us at 1-800-359-1200, email at contact.us@nfm.com or live chat at NFM.com. I hope you have a wonderful day!

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          Rated with 1 star
          Verified Reviewer
          Original review: Dec. 28, 2019

          Bought and paid in full, warranty and delivery. Over 2000.00 just wish I had it to use. Lost 2 more days traveling to other furniture stores to find new furniture. Was promised delivery 5 different dates and yet to receive. NFM has had my money for more than 30 days. Advise is to check if furniture is in stock before payment in full.

          Nebraska Furniture Mart response

          I am sorry to hear about the delay. Can you please contact us directly at 1-800-359-1200 extension 22445, live chat in at www.nfm.com or by email at contact.us@nfm.com? Please provide the complete name, address with zip code and phone number associated with the account. We are happy to see how we can help.

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            Nebraska Furniture Mart Company Information

            Company Name:
            Nebraska Furniture Mart
            Year Founded:
            1937
            Address:
            700 S. 72nd Street
            City:
            Omaha
            State/Province:
            NE
            Postal Code:
            68114
            Phone:
            402-397-6100
            Website:
            www.nfm.com