Nebraska Furniture Mart Reviews

I have purchased all of my furniture AND appliances from NFM and have never been more disappointed in the quality of their products and their warranty process. I've never had to argue with someone who was not willing to help in anyway or fashion. Over this company and their crappy products!

I purchased two couches for my elderly mother on 12/14. We picked a delivery date of 12/18. NFM confirmed the delivery date and set a delivery time for that morning. We moved her furniture out the night before to accommodate space for the delivery. That morning, they called to say they were sorry, but her furniture wouldn't fit on the truck. They had four days to prepare for this. They rescheduled to THEIR next available date, 12/21. They further said that she needs to call customer service for a credit (Whatever that means).

My 70 year old mom ordered a new mattress set and had it set for delivery today. When opening the mattress and taking off the thick plastic, they ripped the mattress and my mom refused the delivery and called customer service right away. The delivery guy when nuts on my mom, calling her dumb and cussing at her! I am shocked beyond belief that their employees think it’s right to treat a senior citizen like this. And the response from NFM was not heartfelt nor apologetic about the extreme behavior their employee showed.

I have been a customer since 2003, with overrated prices. Stopped shopping there for a while. I made an inquiry this morning, and the customer service representative used condescending language, which was unprofessional and rude! Talking on top of me. I had to terminate the conversation. An entitled employee! There are many options in the area, think twice before you shop there!

I have been a long-time customer of NFM, since 2013. I have always paid off every piece I purchased there and had been happy. However, on my last purchase, we divided the price by the 0% amount of payments till maturation in order to avoid any percentage being applied. On this particular order, we did just that and always paid more than minimum. On maturation of the item, I was told I owed $500+ more.

Spent some time making purchases yesterday, ran across one of the Best salesman I have found in a long time. Nebraska Furniture Mart is lucky to have Scott ** on their staff. What a wonderful asset to the staff. If looking I would refer him as your go to salesman!!!

Bought an King size adjustable bed. The bed was in up right position, went to lower it and remote fell off night stand and came apart. Tired to put it back together to lower bed to sleep but nothing worked. Called NFM, was told to call Serta, called Serta, was told to call Eco Motions, called them they said it wasn't their frame was told to L & P Manufacturing who told me I needed a serial from the foot of the bed. Can't really get under the bed, pretty low to the ground but got camera to take pictures. No serial number. Was told they cannot do anything without Serial Number. Call NFM back, they pulled up my account and said they do not have or keep serial numbers - and there was no number on my receipt either. NFM sent a repair tech out and he spent over an hour trying to find a serial number and get bed reset and back in sleeping position.

"Jerry" and "Brandon" came to my house to measure counter, and lied about measurement. Said they'd need to cut a bigger hole and charge $400 or so. I later measured myself and determined it was actually the size they said I required for the new stovetop. Just to be sure I found the specs for my existing unit, which has the exact same inner width dimension as the new one. And they didn't mismeasure it. It was intentional. Two "professionals" whose very few responsibilities include this basic elementary task day in and out didn't just accidentally miss the tape measure by a full half inch. Not for something where precision is important. I don't do business with people trying to make a fast buck. Will be asking for refund and will get same unit at Lowe's.

We’ve furnished 4 homes with NFM. Edward ** was our delivery guy this time - worst experience from NFM delivery to date. He rang the doorbell 3 times and knocked looking inside the beveled glass front doors (sees me). I stand up - I called my husband to confirm our delivery. 15-20 seconds later he rings the doorbell 3 more times and knocks aggressively.

Do not buy from them - they are scammers! I ordered four pieces of furniture and the delivery was supposed to be today. I paid extra to have my old furniture removed. Well, I was told they can only move to another part of the house - why would I pay 100.00 to have furniture moved in my house - and I don't even live in a house but an apartment and the dumpster is only a few hundred yards away? I had them take the furniture back and cancelled. Now I read the reviews and know I was right to cancel! Lied to by the sales person who will not return my call, lied to by the driver who said he would remove it if they let him but then said he wouldn't. I will be reporting them to the CFPB, BBB and the Attorney General office. Even worse than Wayfair! I am so pissed!