Modern Line Furniture Reviews
Rahway, NJ
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About Modern Line Furniture
Launched in 1999, Modern Line Furniture is a leading designer and manufacturer of indoor and outdoor modern, modular, contemporary and custom made furniture at factory direct prices. Through its New Jersey manufacturing facility, the company designs and manufactures products and fulfills custom orders of any size, and offers fast nationwide shipping.
Learn more at www.modernlinefurniture.com
Modern Line Furniture Reviews
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Reviewed Nov. 29, 2021
Ordered bar stools here and they look exactly as pictured but one came damaged. They shipped replacement in 1 week.. Very happy with the experience and would highly recommend Modern Line to any restaurant owner!
Reviewed Nov. 24, 2021
The customer service is good and I am happy to say I got all I need for my coffee shop from these guys.. Mark gave his honest opinion with his experience to choose pieces that are not only modern, but sturdy as well. Very pleased with my purchase.
Reviewed Sept. 9, 2021
I ordered 20 table tops and was very happy with how they came out. When packaged and shipped - 1 table, which is a 60x30, was placed as the bottom piece on the pallet without any support or protection and was damaged during shipping. Upon calling the business for a replacement table - They would not ship a replacement because it would just be damaged again. Yes, they issued a refund after arguing back and forth for 10 minutes. Now I have a damaged table with no replacement and with no option to find a matching table.
The resolution to the problem was simple - properly package the table with Styrofoam, bubble wrap, extra cardboard or whatever and reship the table. This was not a feasible option for this company. They refused and gave ridiculous excuses. In addition were insulting in trying to "explain" why they couldn't ship a replacement.
Items are shipped around the world. Sometimes products are damaged. Most companies take precautions to properly package and secure productions to protect from damage. It is not unreasonable to expect the company to be able to ship a replacement. It also is not hard to figure out a way to secure and protect a shipment. Fine art, antiques, glassware are all fragile items shipped daily and many times without damage because they are securely packaged. Yet this company cannot resolve a way to ship a replacement table. I caution you when you order that if you have any damaged products it will not be replaced.
Reviewed March 6, 2020
Awesome selection of furniture in just about any style you might be looking for. Mark and other staff members are wonderful people to deal with; helpful & knowledgeable, but not 'pushy' & just an all-around pleasant experience. I'll be back!
Reviewed March 3, 2020
As a restaurant owner you need furniture that is durable because the furniture could be a part of your brand design. They not only provided us with quality furniture, but also made it easy for us to customize what we needed and everything was also delivered early.
Reviewed Feb. 28, 2020
I found this online store to be a great resource for restaurant furniture, offering a wide variety of beautiful and great quality Booths. My purchasing process was seamless, and the staff provided friendly and efficient service. Thank you Team!!!
Reviewed Feb. 26, 2020
I had a great experience with their service. They knew exactly what I wanted and were happy to help. The quality and price far exceeded my expectations. I really recommend them in the future and will be purchasing again.
Reviewed Feb. 25, 2020
I was pleasantly surprised to see just how easy it was to do business with this company. Their website had a fantastic selection of restaurant chairs. I was easily able to buy everything that I needed and at the same time I was under my budget. The customer service was very friendly as well. Will do business again for sure.
Reviewed Feb. 21, 2020
We purchased our Office furniture from Modern Line and 5 weeks later we had installation done on the 1st floor. Their team of installers were a little under the weather but overall they did a good job.
Reviewed Feb. 10, 2020
My restaurant was in need of TLC. When I started my search online I came across this company and gave them a call. I placed my order 3 weeks later and received my Booths in 6 weeks. All worked out as planned. Thank you Modern Line Furniture team.
Reviewed Feb. 4, 2020
We ordered the wall panels for my cafe. It was so easy to order and discuss all the details with the customer support. I am OK with the quality but installation was super hard. I will not order these Wall Panels again unless I will have someone else to do the installation.
Reviewed Jan. 29, 2020
I was 99 % satisfied with my Modern Line Furniture purchase. I will definitely be a repeat customer and I highly recommend this seller for all restaurant furniture needs but next time please provide instructions how to assemble the bases.
Reviewed Jan. 13, 2020
Great people here. Been in the business a long time, but have not worked with anyone as competent as Mark. I really didn’t think we were going to meet the deadline, but you guys made it happen, and the tabletops are just perfect for my space. Thank you and will do business again!!!
Reviewed Jan. 10, 2020
I am little bit upset about the fact that when we purchased the table tops we did not know we will need to assemble everything ourselves. It took us a few hours to put it all together but when we were done the place looked amazing. Next time will know.
Reviewed Dec. 27, 2019
A great place for commercial metal restaurant chairs.! The styles and the selections that they have are outstanding. Thanks Mark for planning out my space with me and working out all the measurements.
Reviewed Dec. 26, 2019
Great personal and professional service for restaurant furniture in various price ranges. They will ship you any finishes/samples overnight for approval which makes purchasing simple and easy process. Highly recommended!
Reviewed Dec. 25, 2019
My expectations of service, quality and price point were apparently too high for some competitors but ModernLine made it work based on my budget. My visitors loved new furniture I picked out with Mark for the Lobby area.
Reviewed Dec. 23, 2019
We are in the business of selling large Events and Rental Equipment. I found this furniture company online and decided to order couches from my next project. They actually were late by a day with my delivery but we arrange the local pick up at the terminal to make it happen. Overall it worked out. Recommend!!
Reviewed Dec. 11, 2019
If you are in search of Commercial quality furniture this is the right place to go to.. Nothing is free there but I know why I paid premium for my Wood Tops. I get compliments everyday from my customers.Everyone loves my Rivets tables. Thank you!!!
Reviewed Dec. 9, 2019
I recommend Modern Line Furniture for one simple reason. They gave me full service for “Front of the house” experience when I was ordering Booths, Table and Chairs. Well..All I can say they know what they are talking about...Lol.
Reviewed Dec. 5, 2019
Really nice customer service support center. I called a few times and spoke with the same person named Mark. It was easy to navigate through my order and get the answers I was looking for. Good Job guys!!!
Reviewed Dec. 2, 2019
Thank you. It was really easy simple to place an order with this company.. I am happy with the service and product. Not sure if I would use them again because their shipping charges for $1000 order is too high.
Reviewed Nov. 28, 2019
Product is really commercial grade based on the items we have purchased from Modern Line. We will continue buying from this Manufacturer with intention of reselling their product to our clients. We hope to secure trade discount and keep it going for a long time.
Reviewed Nov. 26, 2019
I had a great experience! Their sales reps are super friendly and know their way around....They convince me to buy premium vinyl seats and I went along with that. Let’s see if they will hold up as promised.
Reviewed Oct. 31, 2019
Purchasing booths from the Modern Line wasn't stressful process at all. Thanks to Robert for the superb customer service and the delivery was smooth. I would highly recommend them. Well done, guys!!!
Reviewed Oct. 29, 2019
Purchased the chairs for my bistro. This is the only place where I found the chairs with the walnut finish and solid wood frame. Mark was very helpful. He clarified all the order details and assisted with the delivery. It was nice.
Reviewed Oct. 25, 2019
Very happy to receive new set of tables and bar chairs from Modern Line Furniture.. The quality is awesome. Also thanks to Robert for being very attentive to my order and keeping me aware of the delivery.
Reviewed Oct. 18, 2019
Great Team of people and seems to me they have been trained to answer pretty much any questions related to Commercial Furniture Manufacturing. So far so good as we got our shipment on time for an event we planned earlier.
Reviewed Oct. 7, 2019
Starting my business meant I had to pick and choose products for my small restaurant. I did find Modern Line who provided me with ideas and sample of what my place would look like. I am happy I found them. Thank you Modern Line Team!!!
Reviewed Oct. 2, 2019
I have tried to order bar stools and tables from Modern Line Furniture but the items were out of stock. They called me back and offered me another products and gave me free shipping which saved me $350. Thank you and will buy again.
Reviewed Oct. 1, 2019
This purchase of a Tall-channeled back sofa was the easiest so far. I made my inquiries from Robert who provided vinyl samples for the Sofas. I am a delighted customer, the seats are comfortable, thanks for everything guys.
Reviewed Sept. 27, 2019
It’s easy to order and ship any amount of Restaurant chairs, tables when you know your suppliers. I’ve enjoyed working with them in the past and I hope that it wasn’t the last time I ordered furniture from them.
Reviewed Sept. 25, 2019
I ordered sofas for the waiting room in my dental office. The order came very quickly, at my request we even managed to expedite the delivery. Mark and his team did an excellent job, provided me with a choice of several samples to make it easier for me to decide with color and texture. Super!
Reviewed Sept. 23, 2019
This summer we have bought another building to open a new pizzeria in our city and I was looking for a new supplier of furniture. I was particularly interested in finding some comfortable restaurant booths for a reasonable price and I have found the desired model at Modern Line Furniture site. Will be getting our delivery soon and I am hoping for the best.
Reviewed Sept. 10, 2019
I ordered 10 sets of the same furniture for my offices in 6 different states, now we have our own, unique design in all of our locations! Thanks to modernlinefurniture.com and Mark, who helped me pick out the best furniture for my offices!
Reviewed Sept. 5, 2019
They have quality furniture items at Modern Line Furniture, and Robert and Mark are sales personnel to work with to get the best. I give them A+ in customer service. Thanks, keep up the great work guys.
Reviewed Sept. 2, 2019
I wanted to order some sofas for my bistro place with additional leg supports. Mark recommended me Leon Sofa, and it was a great choice since it is metal tubing. I am pleasantly impressed with the quality.
Reviewed Aug. 30, 2019
My wife found the most suitable tables for our new location. Mark from sales dept not only provided us with a lot of useful information about available models but helped us to speed up delivery. Many thanks and will get back to you for more furniture.
Reviewed Aug. 27, 2019
I ordered a set of new Restaurant Booths and charging tables for a newly opened branch of my restaurant. The delivery was very timely, and the quality of the furniture items was exactly like I had imagined them to be. I will surely do business with Robert again.
Reviewed Aug. 23, 2019
I had some USB outlets installed on Communal tables I ordered, and it became a pleasant addition to my restaurant waiting area. All my customers love this to seat there and charge their phones... I plan to install these outlets on other seats soon. Thanks to Mark, for guiding me during my order process. Super grateful!
Reviewed Aug. 5, 2019
Honestly, I don’t know how they do it but I am impressed with their Communal Tables models. I was looking for similar product online and could not find a dealer who can provide me with samples for approval. Thanks to Jennifer for recommending all of the popular finishes. She did a good job and I got what I wanted. Thank you guys!!!
Reviewed Aug. 2, 2019
Mark, the sales representative, was knowledgeable and friendly and more important was the arrival of order on time. I was a little concern when he called me with small delays. Will do business again with you sir for my new upcoming project!!!
Reviewed July 30, 2019
If you own a small restaurant call these guys...I highly recommend Modern Line Furniture because they know the trade and product they sell. I have been running around looking for bolt-down bases with Live Edge top and to my surprise they knew what I was talking about. I got my order 1 month later and all worked out as planned. Thank you Modern Line Furniture team!!!
Reviewed July 29, 2019
Everything was delivered in good condition but when we opened one box with bench we found a broken frame. We called Modern Line Furniture support line and spoke with Will. We got refunded for broken bench and my handyman were able to fix it... so no complains. Will do business with them again.
Reviewed July 26, 2019
Got my order 2 weeks later from Modern Line... Delivery was long and painful. I have no idea where they found this crazy driver who came to deliver my order. He was not pleasant to deal with at all. Anyway we opened all our boxes and got what we ordered in good condition. Our club chairs looks amazing.
Reviewed July 25, 2019
It was easy to place an order and the sales rep Mark was nice and helpful however production took longer than expected. I almost lost my customer but MLF came back with alternative and saved the deal. 4 Stars guys. Work on your ETP.
Reviewed July 15, 2019
Good Quality Product for price you pay however “Custom Orders” take 4 weeks in production. I would buy from them again but will give them more time to produce in the future.. So far all my Table Tops look great. Thank you!!!
Reviewed July 9, 2019
My business partner and I decided to open our new restaurant earlier than previously planned. We called Modern Line Furniture and Will was able to expedite our order to get it to us according to our new schedule. Their team really goes out of their way to keep customers happy. Thanks!
Reviewed July 8, 2019
If you’re looking to furnish your restaurant use these guys. I highly recommend you call and talk to them before buying anything online. Got everything I need from them and after we set up all the items my place looks great. They are getting my fully deserve 5 stars!!!
Reviewed July 2, 2019
Easy process and pleasant people to deal with. Will do business again.
Reviewed June 21, 2019
Order my samples and got them pretty fast. Once we were ready to place our main order they were short on some inventory but it all worked out at the end. We have switched to another similar item and they honor the old price.
Reviewed June 14, 2019
When we placed our order with Modern Line Furniture they promised to deliver furniture straight to the store at a specific time, so we would have our team on the stand by for unloading. They came about 1 hour late but did what they promised. Happy overall.
Reviewed June 10, 2019
My partner and I made a purchase online from this company about 2 month ago. I was very concern about the quality of their product.. Turned out we made right decision ordering from them. All items came as promised. Thanks guys.
Reviewed June 4, 2019
Good Service for the Price they are charging per square foot on Laminate table tops.. Communication were smooth and easy. No wonder they are selling to Top National Accounts. Will get my designer to place another order for Club House. Thanks guys.
Reviewed May 30, 2019
Modern Line Furniture saved my grand opening as one of my other suppliers let me down. I had to order Laminate Table Tops a week before my grand opening. They made it happened as promised. 5 Stars guys!!!
Reviewed May 24, 2019
I ordered a table for display with 110v USB charging stations for my restaurant and a few wooden chairs. It was an easy process and we received delivery in 2 weeks. They have my 5 stars. Recommend!!!!
Reviewed May 22, 2019
I have a couple of bars in my hometown and both of them are furnished with Modern Line's Furniture. I usually get Barstools and Benches from them but this time they offered me new SKU I never purchased before.. I took it and to my surprise they were right about the functionality... Easy as that!
Reviewed May 16, 2019
I spent a couple of months searching for commercial quality furniture as we were ready to furnish our club, found Modern Line Furniture online and decided to try them. The quality is good and service is decent but take them to long to deliver. Overall Good Job!!!
Reviewed May 15, 2019
I do not know who owns this place but these people are superb in customer service. I had purchased 10 tables from them about 8 months ago and they start warping. Not sure what caused this but I called them up and they were happy to replace them with new Formica tops. I would recommend this place for sure as they are great in solving problems.
Reviewed May 13, 2019
I had met these guys at the Trade Show a few years ago and decided to give them a chance with my first order. I use them a lot for my Event Rental Company and they are pretty quick with their services and always have items in stock.. Only once I had a problem with one of the couches and when I called them up they said they will take care of it and they actually did.
Reviewed April 22, 2019
Decent quality for the prices they charge. I can only say this company does the job for me... Looking to get my delivery soon. I recommend them to everyone. Thank you Modern Line team!!!!
Reviewed April 15, 2019
I own a bakery and I decided to look online to see if there is a place near me for tables and chairs. Found Modern Line and drove to their location and see the rep there name Bert. We picked the tables and chairs in 1 hour and next week I had my delivery. So far I have nothing but pleasant things to say about the product as it is easy to clean and maintain. Will see how it will holds up in the upcoming month as I have a lot of traffic.
Reviewed April 12, 2019
We bought a few Communal Tables with Charging Stations for our Social Gathering area. Very satisfied with the quality of the tables and chargers they install. I will recommend this company to others. We will order again for sure soon.
Reviewed April 1, 2019
My previous suppliers let me down at the last minute telling me they are out of stock on my chairs and tables. I quickly went online and found Modern Line. Decided to call them and place an order. We picked the sets and asked the rep for rush delivery. Delivery took 1 week as promised. Thanks a lot!
Reviewed March 25, 2019
Too many options on their website and too confusing when you place an order online. I had to call 800 number to place an order manually. Thankfully the sales rep were a pro and we got this done in no time. My order arrived exactly as planned.
Reviewed March 1, 2019
We ordered 6 wall benches for our small cafe from Modern Line Furniture. Delivery took about 3 weeks, the sofas came in perfect condition and after we set them up we discover a small tear on one of the units. Our order was taken by sales rep Mark, so we called him right away asking for replacement. He took care of the shipment right away and we got the unit delivered in no time. Great customer service. Will buy from them again.
Reviewed Feb. 1, 2019
I was looking all over trying to find a modular bar for my pub. Modern Line Furniture had the bar but not my color. They did custom panels for me in 2 weeks and shipped to my location. Thank you guy for taking an extra step to make it happened.
Reviewed Jan. 30, 2019
I started working on my club project 3 months ago and I decided to use Modern Line. Well I am glad I did because all my products came out the way we spec them on sizes and colors. Thanks again for fast and safe delivery of my club furniture.
Reviewed Jan. 16, 2019
Their website is easy to navigate and go through customization process, so I decided to give them my first sample order for the new area I was decorating. Modern Line called me right away and got all the details confirmed with me before they shipped. Now I am waiting for my complete order which should be arriving soon. Good customer service; I give them five stars.
Reviewed Dec. 19, 2018
When I saw Modern Line at the Restaurant & Bar Trade Show I decided to order first set of samples and try it out. I got through our renovation process pretty quick and set up all new samples to see how it works. To my surprise their products were simple and easy to assemble. I placed an order right away and got my delivery 3 weeks later with the same items and colors. Good quality and reasonable pricing. Will definitely buy again!
Reviewed Dec. 18, 2018
They supplied me with charging tables for my cafe. Their tables have made my coffee shop something special. I have been getting a lot of compliments from my clients. Considering the price and shipping I paid I would do it again.
Reviewed Dec. 13, 2018
My cafe is opening in a week and all the furniture that will be there I purchased from Modern Line. I can't wait to open my place and I hope they will deliver as promised. Guys do not let me down with my grand opening. Looking forward to see the shipment.
Reviewed Nov. 15, 2018
Thanks to Robert and Bert and everybody who was involved from the beginning to an end. :) I can't stress this enough, I wasn't feeling it right away, but after seeing a few of their projects, I got real excited. :) I did a total 40 rooms and lobby area renovation with Modern Line Furniture in 3 month. My boutique hotel looks fancy as heck now. :D
Reviewed Nov. 8, 2018
I have been in the Rental business and running an operation with Full Spec Events is always a last minute "something". I have been using Modern Line Furniture Modular White tufted components and this time I was short for 12 White Armless Chairs. I called them up a day before an event and told them I am going to pick it up from their Linden Warehouse the next day. Of course I got stuck in traffic but I called them and they were nice enough to keep their crew for another 40 minutes to load my truck. You do not get a better service than that.
Reviewed Oct. 29, 2018
Modern Line Furniture had changed their site and Clearance section which I used to shop for my projects. I am ok with the new site but was hoping to bet a better deal for Clearance items. Thank you for the good service.
Reviewed Oct. 14, 2018
Not only did Modern Line provide me with great quality modular pieces for my lounge, their customer service was OUTSTANDING. I called them to resolve an issue with a missing component and they took excellent care of the situation, going above and beyond what I had expected in terms of customer support. Would highly recommend to those in the market for high end lounge/night club furniture.
Reviewed Oct. 13, 2018
I was looking to change tables and chairs at my pub. I called this company and Bert picked up the phone. I was pleased to work with Bert. She really helped me out to make difficult decisions about the sizes of the tables based on my space. Goods arrived 2 weeks later, the tables and chairs arrived in good condition. Would recommend to others!
Reviewed Feb. 25, 2018
I bought sectional sofa from Modern Line Furniture for $2300 on June 2016. By August 2017 the seats ripped by its stitching. I contacted the company in October 2017. They told me it's been more than 1 year and the repairs will cost me $1000. I agree but I didn't have money. I told them that I want repairs in March 2018. I been trying to contact them for more than 1 week. They ignored me. Until I posted negative review on Google. They called me back right away and threaten me?? Really threatening? What kind of low trash company are they. They sell cheap low quality Chinese Furniture. I ordered sofa in March 2016. They told me that they don't have it. China has to build it. Do Not Shop here. This is trash store. Stay as far as possible from this store. So you won't end up like me.
Reviewed Feb. 16, 2018
Don’t ever buy from this company unless you see the product yourself. Their shade list has nothing to do with the actual color of the furniture and when you ask about sample of the color they say they don’t have it. I received my 7 chairs and were different color than what I expected. I sent them a message to exchange or return. “Their policy says return accepted within 30 days“. Someone called Robert replied to my email and said it’s not possible to exchange and was saying BS stuff about how great their product is and I am going to love it!!!! The worse customer service ever!
Reviewed Feb. 9, 2018
Bad customer service. They sent one of the couch with missing legs. Contact the customer service and explained the situations. Contacted them on Monday and told them I need the legs by Fri for our soft opening event. They promised me legs will be there on Thursday. Came to found out they were trying to save a few bucks on shipping and item won't be here til following Tuesday. Now I have a soft opening with a couch but no legs. I would give them a negative feedback if I could.
Reviewed Feb. 20, 2017
We ordered tables for our cafe from Modern Line. After a nightmare delivery and poor customer service follow-up, we received the wrong color product. When I contacted customer service, they offered to replace them but NOT in a timely fashion. It has now been a year and all of the tables need replacing despite caring for them properly. I suggest you find a different vendor. Our mistake was extremely costly to our business.
Reviewed Feb. 7, 2016
Purchased 40 bar stools and some lounge furniture for our bar in downtown Manhattan. Very happy with the quality and the price.
Reviewed Feb. 4, 2016
Purchased some restaurant tables in a custom size and material and upholstered wooden chairs to match. Order was produced and delivered as promised and customer service was responsive and helpful throughout. Looking to have the booths replaced next and working on the design.
Reviewed Feb. 3, 2016
Inverted bar piece-custom order - Thorough, timely, communicative, and ultimate problem solvers.
Reviewed Jan. 28, 2016
Could not be happier with our selection from MLF! We ordered two bar tables and four stools -- they arrived on time and were packed well to protect contents. These perfectly match our booth frame and I will send the company a picture when it is all put together. Would recommend highly for value (pricing) and service.
Reviewed Aug. 14, 2015
A company to avoid. OVER $17,000 in commercial (supposedly) grade furniture arrived damaged and of the poorest quality imaginable. Stitches hanging out of the design, modular pieces that when placed together... the edges did not meet evenly. Modular pieces that didn't meet up evenly. Several pieces had hole already in them on arrival.
They were unbelievably bad... like a high school tech class did a furniture project. Not likely any quality control standards are used. When the couches were delivered to us, we inspected them and discovered numerous defects. These defects include that, on each three-seat couch, the center seat cushion of each couch sits substantially higher than the outer two seat cushions (an inch or so higher). On each of the two-seat couches the stitching is in terrible condition (see photos). There are miscellaneous scruff marks on the couches (see photos).
Additionally, the couches have a chrome trim on the base, but the trim is not close to being even either within a couch or couch to couch (see photos). Because the couches are so defective and unusable, we did not even open the boxes with the armless chairs. When we complained (the day they delivered late)... they made no effort at all to correct the situation and hid behind their... NO REFUNDS OR RETURNS. Convenient for items ordered online.
This order for custom furniture was hand crafted and manufactured as specified by customer's designer and was discussed in detail with the designer prior to placing the order. Upon receipt designer stated that one of the styles of furniture was too large for the space. Furthermore, customer sent email stating: "Would like to discuss the error the interior designer made on the order." WHILE WE SYMPATHIZE WITH CUSTOMER'S SITUATION, WE CANNOT BE RESPONSIBLE FOR THE ERROR MADE BY THEIR DESIGNER.
Reviewed March 20, 2015
At the 16th of March 2015 I ordered 4 leather couch set with transport to Cape Coral Florida for $4.888. I paid it immediately with paypal. One day later I asked for the confirmed delivery dates, then they told me there was a problem with the roof in their warehouse, the coaches are broken, they could not deliver it and they will pay back the money to my PayPal account, what they do. But they only invent a story that they don't deliver the couches to that price because at the same day they raise/increase the price for 30%. Now the total would be $7099 and if you go online and ask the Online Help Assistant then MY couches could be sold again with a delivery date so that's CONTRACT CHEATING!!! I am a customer at Modern Line Furniture since 2008 and since that I ordered 8 of this leather set for over $10.000 and that they called customer satisfaction - BAD!!
Updated review: March 11, 2015
The owner called me back and resolved the problem. I would like this review taken down now.
Original Review: Feb. 25, 2015
We had ordered several thing from them, nothing last and they do nothing about it. We purchased 300 chairs from them for our restaurant. The buttons are all falling off. This happened right away. We ordered 100 other chairs w/ wooden legs. The right leg keeps breaking off. They did nothing. All their products look good online but they are of very poor quality. They claim they use real leather on their chairs. That is a joke. I would like to advise any restaurant or bar owner to not purchase anything from this company. They are scammers, never return phone calls and you always get a new person. Even employees do not stay there.
Reviewed Dec. 5, 2014
I was looking for my room furniture and all of a sudden I got this modern furniture. Not only they helped me but they make sure I liked it online and gone through all dimension with each piece of furniture. They are great people. They called me for my email review and delivery dept. also called me after a day to confirm. I feel great to deal with this kind of persons.
Reviewed July 28, 2014
I ordered a leather couch set for my nephew in NC and incl. shipping the bill comes to $2100. I received an email confirmation from them, confirming my purchase - dated 7/19/14. Today is 7/28/14 and that was it. I called because I neither got an email from them re-shipment nor when it will arrive, as is custom with other sellers. Their lame excuse was my nephew will get a call from the shipping company once they are in closer proximity to NC. Though I paid for it as a buyer I get totally ignored and can't follow this process orderly online. I had to call to find out that maybe it will be delivered in 7-8 business days after it supposedly got shipped 7/22/14. What sort of an outfit is this - I have totally lost faith in this purchase and hate to think when and in what condition the shipment will arrive. Beware of this outfit - their business practices are not the norm.
Reviewed March 19, 2014
We ordered our couch from them in mid-February of 2014. We specifically requested that the couch be delivered on March 15th, a Saturday, which was our date of move-in to our condo. Soon after, we received a call telling us no Saturday deliveries could occur, so we made arrangements with our concierge to allow the couch be delivered in the week prior to our official move in, and then communicated to Modern Line that the couch could arrive in the week prior and we needed it no later than the 15th. I called Modern Line on March 4th to reiterate our needs. The gentleman said, “No problem. If we ship this Friday it will be there next week.” Ok I said, “Great.” I called again the following Tuesday (4 days before the move) to see if I could get a tracking number on the couch since we hadn't heard from them.
They told me then that the couch was just being shipped and it wouldn't arrive til the following week on Tuesday. I asked the manager to refund our shipping costs ($250) since they screwed up, which he only did after arguing with me. They told me the couch would arrive Tuesday and the freight company would call Monday to schedule delivery. Well fast forward to this Tuesday and I called ML because we hadn't heard from the shippers. They told me there was an issue and it was a day late. Now it's Wednesday and the shippers finally called me and gave me a Friday delivery date - and told me Modern Line actually shipped out 4 days later than what they told me. Further, the delivery guy won't bring the couch up to my unit unless Modern Line authorizes it (my complex won't allow anything but vendor delivery as it's a liability to THEM to let us do it or have their maintenance guys help).
The manager now insists that I must pay extra for said authorization and that he won't eat the $100 or so dollars for it since he already refunded my shipping. I find it ridiculous that after we paid $2500 to him for furniture and we given bad information FOUR times, that he is scoffing at $100. We may actually cancel with him entirely and have the freight company just take it back; however, that puts us in a really bad situation to have no living room for that long. Additionally, we will be charged to send it back. We are screwed either way. Bottom line: horrible, horrible customer service. I would not order again from here if I was paid to.
Reviewed Feb. 24, 2013
I purchased an expensive couch and matching chaise lounge from Modern Line Furniture. Customer service was poor. Delivery took many weeks, and coordination between New Jersey and their local distributor in Florida was poor. The chaise lounge's Leather began to wear terribly after 1 1/2 years and to become wrinkled and loose in one of the panels. I contacted the company with photos and was told a one-year warranty on leather (which was not brought to my attention prior) was over. I was offered a small company credit and will not do business with them again. The furniture I purchased was poorly made, and to my knowledge, made outside the USA and the production and quality standards are simply not present. Customer service was equally non-existent. Be careful. I cannot honestly recommend doing business with this company for something as important as one's home furnishings.
Reviewed June 29, 2012
We purchased benches from this company. They were not cheap, and my husband rented a van so we could go see them in person rather than order online. It cost a lot more to rent the van and take four hours to go out there. Needless to say, we got them home and they pretty much started falling apart within the first hour. We have had them for 4 days and just about every button has popped off.
When we called to rectify the situation, they said we had to bring them back to the store. We explained that we could wait for their truck which supposedly delivers weekly in Manhattan. We even offered to meet them near a delivery. We offered to send pictures and that we would store them for the next week or two till they have to make a trip any way. Nope! They said we had to drive them back out which is a bit of an inconvenience since their product was faulty. As the other claims have stated, they are plastic, not leather.
Reviewed Nov. 24, 2009
Reviewed Nov. 2, 2009
Reviewed Nov. 1, 2009
Modern Line Furniture Company Information
- Company Name:
- Modern Line Furniture
- Company Type:
- Private
- Address:
- 531 N. Stiles Street
- City:
- Linden
- State/Province:
- NJ
- Postal Code:
- 07036
- Country:
- United States
- Website:
- www.modernlinefurniture.com
