Mattress Warehouse Reviews

Bottom line: This warranty practice is not to be trusted, and conceivably the Company. I disposed of the mattress losing $ 1100 and bought a new one elsewhere.

I have purchased several times from Mattress Warehouse and have found the selection is great and the employees are very knowledgeable about their products. If you have purchased from them before, they have your purchases on file. I was grateful for the patience Damien had with me.

Do Not buy from Mattress Warehouse. Purchased a mattress only for $906.00 that was not at all like the one on the floor. They said, "You could do exchange." Went in to exchange and found another that cost $1199 and sign said free adjustable frame with purchase of this mattress. Now they are telling me I have to pay the full amount $1199 for mattress only but will not give me the (free) frame. They said on paper they are really charging new customers $699 for the mattress and $500 for frame. I pointed out they are willing to let this mattress leave their warehouse for $699 but want me to pay $1199. He said, "It’s not about the accounting." REALLY! Big Ripoff. Minus 5 stars if I could.

Beware of company's warranty. They do not adhere to the manufacturer's warranty, but their own warranty only. We found this out on the Purple beds we purchased. We had based our decision on what beds to try based on mfg warranty and after the purchase found out that warranty was useless.

Purchase experience at Mattress Warehouse at Mill Run Circle in Owings Mills was comfortable without pressure. They returned my phone messages, and contacted me by phone and messaging about status of delivery. Delivery was at earliest time of estimate. Delivery men set boxspring in frame and placed protective cover on mattress, all handled efficiently and professionally. I am happy with my Mattress Warehouse experience.

We recently had the pleasure of working with Ellis in the Freasterville location during our shopping experience, and I couldn’t be more satisfied. Ellis is an exceptional salesperson who blends professionalism with a warm, approachable manner. Her deep product knowledge and genuine enthusiasm made the process enjoyable and stress-free. What stood out most was Ellis’s attention to our needs and preferences. She listened carefully and tailored her recommendations without being pushy. Ellis ensured that we felt confident in our choice, providing clear answers to our questions and thoughtful advice. Thanks to Ellis's guidance, we found exactly what we were looking for. If you’re in search of a seamless and personalized shopping experience, I highly recommend working with Ellis.

Almost two months ago, my wife and I purchased a mattress from the store in Princeton, NJ. It's in a big shopping center on Rt. 1 North. After looking around and talking to the salesman, we chose a floor model which was offered at a deep discount. We were promised delivery in a couple of days. We had to wait for delivery for almost three weeks and when it came, and we put it in, it did not look right. It was too high. We did not remember it being that high in the store. Also, it was much softer than what we selected. After trying for a week, we went back to the store asking to replace it because it was not what we wanted. We agreed to upgrade and were ready to pay the difference. We offered all that and asked the store to exchange it. In response, we were told that the mattress was marked "AS IS" and therefore, there were no exchanges. "AS IS" to us is that we accept the condition the product was in when we purchased it but not the wrong product.

No Refunds!!! Exchanges cost money. We could not be more disappointed. The mattress and base ordered was not what we chose at the store. Very uncomfortable! We are in the middle of exchanging and the store is not communicating. Spent over $7,000 and are STUCK WITH THIS PIECE OF CRAP! Will be filing a lawsuit.

I walked into the Riverdale Mattress Warehouse and John ** dropped what he was doing and helped me to pick out the right mattress for me. I wanted a soft mattress and he made sure to show me and had me try them out to make sure that I would be satisfied with my purchase. Great customer service and very nice.

I purchased a bed from Mattress Warehouse and in a year from that point, I already had sagging issues. I went through the process of getting a warranty claim put in right away and had to have a bed inspector come out. Taking a day off of work to meet with the bed inspector, I was told to wait a few days and I would get a phone call. Once I reached out to them, I was told that I needed to pay a $100 shipping fee. I had to fight to get the fee waived but after some arguing they finally agreed.

I don't understand what other people are complaining about. We bought our mattress from Mattress Warehouse and couldn't be happier with the experience and price. Joe, our salesman was an expert in helping us choose the perfect mattress FOR US. The price was excellent as well. Delivery? Fast! On time! Friendly! Can't recommend them enough.

Walked in and got a big HELLO from DJ who was knowledgeable and gave me an education on the different type of mattress there are. When I explained what I was looking for and price range he showed my wife and I the various options that fit our needs which saved a lot of time from looking at all the beds on display. What I liked is he was not a pushy salesman and actually listened to what we wanted and took the time to explain the differences between the various manufacture's. He was so good that I went in for one bed and left with 2!!!

We purchased a mattress and as soon as we hit it it was sagging. Went back to the store and could see the one that were sent was nothing like the one on the store. A replacement one was the same as the first one. Then we tried a different mattress and it too sagged immediately. It also does not appear to be the same as the model in the store. Mattress Warehouse is Operating a bait and switch scam. The mattresses they deliver are inferior quality to the ones in the store.

I had purchased a Serta mattress two years ago after I had foot surgery and finished physical therapy. I went to Mattress Warehouse to purchase a new mattress as the previous one I had was way overdue on being tossed out. At the time, it was on sale for $750 USD. After purchasing the mattress, everything was fine. Fast forward to December 4th, 2023 and my mattress starts sinking after having it for two years. Had a guy come inspect the mattress and said it would take 10 days. On December 22, 2023 I finally got answer back that they would not honor my warranty even after they set up my Mattress two years ago! I was not told I needed a support beam in the center for my mattress and they didn't even the warranty manual off the mattress! So now I'm out 750 dollars and a freaking mattress! Don't buy from these people.

I ordered a mattress and adjustable bed frame in August and have only received the mattress. I was only told after the fact I made the purchase that the adjustable frame is on backorder. 2 months later it’s still not available. I keep getting the run around and they keep giving me a different story every week why it hasn’t come in yet. They wanted me to pay for an upgrade. Lol. This is not my issue and shouldn’t be paying for anything. This is the worse service ever and will never recommend anyone to go there.They falsely advertise that you get a free adjustable frame. But you won’t because they have none. Legal actions have already started on my behalf with this company.

When I bought a mattress from Mattress Warehouse, I told the salesman that I needed a firm mattress. And that's what I bought. It was great for about the first eight months, but around that time it started to become lumpy and uneven. Since then I've had numerous problems like lower back pain, pinched nerve in my shoulder blade, sore neck. I would expect a mattress to last more than eight months.

Wife and I. Friday. Sales person was a pleasure working with him. Sealy is great. He fitted me with a Gem. Lot of break health issue. He showed us Many choices but Sealy delivered Friday and wow perfection choices for Morris. Clean. Organized. Thanks Mattress Warehouse. Stephen W.

My wife and I were bed shopping and stumbled across the Mattress Warehouse of Paramus. Off the back, Jason was attentive, extremely confident and passionate about his knowledge. We weren’t expecting his level of professionalism and he has a GREAT sense of humor! We’ve never spent a large sum on a bed before, but are so proud of our purchase! I can’t wait for our delivery, and thank you so much Jason!!

Sales person “quoted ” the warranty. I asked about a printed copy. He did not have a copy. He said it would be attached to the mattress when it was delivered. That was a lie. I called him after the delivery and he supposedly made a phone call. (He could have done when I was in the store instead of telling a lie but then he might not have made the sale). He returned my call and told me that I would get a copy of the warranty when I registered the mattress. I ask how to register it. He said there was a tag on the mattress with a website (another lie).

BUYER BEWARE!!! NOT BETTER BUSINESS BUREAU AFFILIATED!! UNETHICAL PRACTICES!!! If I could give them a negative 100 I would. We bought our mattress from the Cross Creek Mall Fayetteville NC location because we thought that we would get a good deal and the person running the store (Jeramy) knew what he was talking about. But it turned out to be that The military furniture Store was running a better sale and would have been a better place to shop. But we decided to go ahead and get the $2200 Sealy Brenham Firm mattress from Mattress Warehouse anyway. When It was delivered there was a defect (a hole) in the mattress. We went to the store the same day to let them know (with pictures) what was going on and get an replacement!

I purchased a Sealy mattress and after 5 years the inner springs broke down, so I went back to store and they filed a warranty claim. It took 6 weeks for their third party inspector to come inspect my mattress. The following week I was notified it was approved for exchange so I went to the store the next day. I have a painful spinal disorder, so speed was very important and I didn’t want to wait a day more than necessary. At the store it took 40 minutes to complete the request to send to MW headquarters.

We have been customers for the last 10 years. We brought all mattresses from this company and we were always impressed with the store management and the sales people. Recently, we went and bought a mattress for our old mother and we’re told by the store manager that she can try the mattress and can exchange it within 30 days. The mattress was terrible and was giving her backache. So we decided to exchange it after two weeks. The attitude of the manager was just rude and as he was not cooperating at all. We decided to Never buy anything from this company. It’s so sad that because of rude and incompetent customer service, Mattress Warehouse will continue to lose its customers. I hope that top management and PR department take training its managers and sales personnels into serious consideration.

Mr. ** was on his game once again!! I met him almost 10 years ago when I purchased my first set of mattresses. We lost contact so I decided to visit the store and lo & behold he was still there!! I knew exactly what I was looking to purchase! He's the most acknowledgeable, professional manager/salesman I've ever met! My experience was AWESOME! As long as he's working for the company, he will get my business!!

Purchased 5 pieces of Tempurpedic low profile box springs, spent $1600 but one of the piece was defective and called to exchange, they sent used one with back torn, so called again and they sent again the same old one stapled - did a horrible job so we had to send it back. Made videos for both. Since then the company has mistreated, never called by when escalated because policy is to never care for the customer and deal with store manager to get it resolved.

They sold me a mattress and box spring set.... since they have almost nothing in stock at the store, they said they would deliver it in a week. Turned out I never got it because for whatever reason, they couldn't get it. But, over the next month, they kept giving me a date, and time of delivery, but it never showed up, and they didn't even call me!! I had to call them every time. After a month of this, I knew something was really wrong, so I asked for my money back. They then refused to give me my money back because they have a "no refund" policy in the small print. The store manager told me he had no way to refund my money. I had to go back and forth with them for weeks.

We spent over $6,000.00 for our bed set that came with a 25 year warranty only to be forced to pay $102.00 for delivery of the replacement mattress. I told them I could pick it up BUT under warranty replacement that is not an option. To top it off they (Mattress Warehouse) had the authorization for replacement in May of 2021 (our replacement is due for delivery tomorrow, August 11th 2021) and failed to notify us of such. I have been sleeping on a mattress that was labeled “extremely bad” by their inspector almost 3 months ago.

Our salesman John ** was friendly and informative. He steered us in the right direction for what we needed for our guest bedroom. We are planning on seeing him again for another mattress for our master bedroom. Thank you John!

I wished I never walked into this store. I purchased a mattress and received one that the head was going downhill about 3 inches. I reported it the next morning and have been given the runaround for 3 weeks. They have lied to me, did not return my calls and blamed Kingsdown for their corporate policy. I called Kingsdown and was told that an exchange could have been expedited and I was informed incorrectly!

I would not ever recommend them. Was given a big runaround on correcting the wrong one delivered and spoke to three different people and all said something different about a date for the correct one to be delivered. Manager Mel. THIS WAS THE MATTRESS WAREHOUSE ON GUESS RD DURHAM NC.

I purchased my mattress late October for about $1600 and it is the most uncomfortable thing ever. I am a small 105lb woman so it does take a little longer to break in the mattress (Wayne said). I called for a refund and was not informed there is only an exchange policy and also about the 100 day warranty until after I purchased the mattress. Mind you their computers were down and I STILL do not have a receipt of my mattress purchase. I went back into the store 2 days ago to try out other mattresses and The salesman Wayne was not helpful at all. He had me lie down on a bed to determine what type of mattress would fit best for me (again) and showed me 2 MATTRESSES!!! Both of them were SIGNIFICANTLY over the price of my first mattress. It was a 3k and 1k more than I would have to pay out of pocket. That is not an exchange.

We purchased a very expensive mattress. It was very firm to begin with and we knew it would soften. It has softened too much, that it feels like a soft mattress. So so we decided to opt for the one-time-exchange. We were told that that was only good for the first 100 days, yet our paperwork/receipt does not mention the 100 days - the same paperwork that discusses the 10-year warranty. So we have a $2500 bed that we cannot sleep on. Likely going to pursue small claims court for misrepresenting their exchange policy.

We came in for kids' mattresses, and it was awesome! Ryan greeted us and was kind enough to guide us to Amit for help with 3 mattresses. This was our 5th shopping trip in 2 months for mattresses. Within 3 minutes, Amit knew what we needed and showed us options. He got it perfectly, and we were so happy to purchase all 3 easily and with excellent customer service. We purchased 2 mattresses there 3 years ago and they are still in magnificent condition, the liners are a god-send and we are so happy to be customers of theirs! Thank you to Amit and Ryan for another perfect experience!

If you are looking for the most DYNAMITE mattress, go to Mattress Warehouse on 1257 Quintillio Drive in Bear, DE and ask for Saqib. He will put you on an Electronic Bed which will ask you important questions about your sleep habits. Then the Electronic Bed will give Saqib 8-10 mattresses that will delight and amaze you!!! Saqib will first give you a top quality pillow to sleep on. Then he will ask you to lay on each mattress, asking you important questions about how does this mattress make you feel. All the time, Saqib is taking mental notes on your every answer.

Showroom was fine, made a deal, bought the mattress and box spring, would not deliver to my home. Total loss of my time and money. I would avoid them at all costs. Does not matter what a deal you get or how nice the mattress if they won't bring it to your home.

We called Mattress Warehouse in Gloucester,Va. where we bought it and spoke to Shawn the Salesperson and he advised us to call back and speak to the Manager Eric, Eric told us he would send out an Independent Inspector check it out and while waiting for the Report for us to come in and pick out another Mattress, while we were there he told us he knew the Mattress would need be replaced due to Aireloom Mattresses are no Good and in fact he will not carry them in his store, as He had bought one and it was a piece of crap.

Ordered mattress from MW in Newark, DE on evening of Friday, June 26, 2020 (delivery scheduled July 3, 2020). Cancelled order on the morning of Monday, June 29, 2020 (i.e., less than 1 business day later). Was told by sales rep it would take 5-7 business days to process refund because they don't do it in the store - it's sent to the corporate office for processing. July 13th - still no refund and when I called I was told it could take 3-4 weeks now. July 23rd - spoke to district manager and was told it now could take 4-6 weeks for refund! This is totally unacceptable for a cancelled order (i.e., nothing was received so nothing needed to be returned)! EXTREMELY POOR accounting practices with this company - COVID-19 or not! It should NOT take that long to process a refund for an order cancellation. I will NEVER purchase anything from this company in the future. Be warned!

28 Dec 2019, salesman Glen, very nice but didn't tell the whole truth. Said I had 30 days to return. Did not tell me I had to keep it for at least 30 days before returning. Did not tell me that the base was NOT RETURNABLE. I paid 2,196.94 assuming what I was told was true, or should I say what I was NOT told. The mattress was fine but the mechanical base did not work for me. When in an elevated position the bedside table was behind me and no access to anything on that table, lamp, medication, radio or phone. A very lengthy discussion to solve the problem. Ali got involved.

This mattress lost its support. It's like sleeping in a hammock now. Unfortunately, the warranty requires a full 1-1/2" of depression before they will do anything. It recovers to about an inch of sagging. It's measured using a Plexiglas plate that weighs nothing to evaluate the sag. So, it has nothing to do with support. The warranty language basically excludes everything unless it hits 1-1/2" sag. So even though we sleep in a hole, because it rebounds to less than 1-1/2" with no weight on it, they denied my claim. I would not even be wary of this mattress, I would avoid it like the plague. Do not buy a Kingsdown mattress, period. It will sag and lose support, but the top layer will rebound just enough to deny your claim. REGRET, REGRET, REGRET.

If you would need to return your purchase you are in for a big disappointment. They require you to keep the item for thirty days, and another ten to fourteen days to return your money. Take note of all of the poor reviews.

I purchased a new king mattress and box springs from the Winchester, VA, location on 12/14/19. My salesperson was extremely knowledgeable, professional and polite. However, on the day of the delivery, 12/20/19, things took a very ugly turn. Despite having already paid for the removal of the old mattress and two box springs, the delivery guys refused to remove the old mattress due to three urine stains caused by my pets. These were very old stains, mind you, were not "serious" stains because they had been cleaned immediately, and how no odor to whatsoever.