Mattress Warehouse Reviews

We had wonderful service from Saaed. He was informative, extremely proactive and easy to work with! He was a great listener and worked hard to get us the right mattresses for us, when we needed them.

Tom ** in the Howell NJ store was very helpful. Listened to our needs & interests, offered options and details, some recommendations but no push, left us alone to discuss, responsive after the purchase. Satisfied 1 month after purchase, mattress product is comfy.

Matt at Mattress Warehouse on LWE in Chambersburg, Pa was great helping us get a mattress that would suit our physical needs. He was knowledgeable and professional. His personable nature found it easy to talk to. Thanks Matt!

I would not recommend shopping at the Rockville location due to Nancy’s unhelpful rude attitude, I bought 4 mattresses recently, called to report a problem with one of them but the systems were down. After returning from an overseas vacation, I was told time was up which was obviously disappointing. I offered to upgrade, willing to pay any price for the exchange, which was of course accepted, but when I experienced the lack of service from Nancy, I was not encouraged to spend more money with this lady. She told me she would not price a less expensive mattress up, even though I was still figuring out what was best for my needs. Seemed like she’s all about the money and not customer satisfaction. I will never recommend that location to anyone.

Steve at Silver Hill Rd, District Heights Md was the Mattress Warehouse agent that advised me concerning choosing the best mattress for me. He showed me different types of mattresses and explained their qualities. He stuck to the budget I told him I had. He was very knowledgeable, patient and didn't pressure me for a decision. Delivery was quick and on time.

Just don't do it!! Take your hard earned money elsewhere....unless you feel like being cheated. "Box spring" are these horrible metal frames. It's just a real pain. You will be better off purchasing from a local cal business so you know exactly what you are getting. Customer service is a joke....if I had a dime for every time the lady said " unfortunately". Yep unfortunately I purchased a mattress at Mattress Warehouse!

Tony ** from the Wake Forest store has been amazing to work with. He has been so helpful, knowledgeable, and, kind. My husband and I really enjoyed our experience of buying our 2 new mattresses from Tony. He was very easy to work with, very accommodating, and easy to talk to…. Very much a people person. We would definitely recommend for anyone to work with Tony **

After arriving the box spring realized they sent too tall of box spring and didn’t say an option of a 5 inch box spring. So now they want a $125 to trade it out for the 5 inch box spring. Already spent nearly $3000.00. They didn’t ask about different size box spring for our bed set. I would have measured. Not good customer services for an expensive mattress. Only had a week. Now me and my wife can’t get into our bed comfortably as we are older.

Unfortunately the Beauty Rest mattress (Simmons BR DW Kennedy Plush Queen mattress) & box spring did not live up to the 5 star review I gave earlier. AFTER ONE NIGHT of Sleep Mattress sinks in the center & feels like it’s drawing you to the middle of the bed and not level. We were told, body impressions of 1 1/2” or less are excluded under warranty. Please be careful when purchasing from Mattress Warehouse! We are still trying to get this resolved and it seems we’ve made a costly mistake in purchasing from Mattress Warehouse. I would NOT RECOMMEND THIS company.

Can’t recommend this company or the Camp Hill location. Recently spent over 2 hours in the store picking out a new mattress, which I was very excited for. Spent over $3000 and was assured they offer “white glove delivery service.” As part of my order, I bought an adjustable base that the store placed on sale because it needed to get rid of what they had in stock. This was an extra delivery charge because the truck had to get it at the store first. For some reason, that made delivery only available Tuesday-Thursday. Since I work on those days, I asked if there were any other options. The salesperson mentioned that if I picked up the base myself, then they could deliver on Friday or Saturday. Would they still setup the base for me if I picked it up myself? Yes, he assured me.

The staff was very accommodating, showed me numerous types of bed and let me try out each one until I found one. I was satisfied with very personable, very honest and was so helpful. Unlike any other person in retail took the time to be patient. I’m 60 years old and most people just want to sell me something to sell it. This worker Miss Shelly ** Took the time to make me feel like I was important.

Please avoid this business at all cost. We order a mattress a few months ago, and it was never shipped out and they wouldn’t let me cancel for the longest time. Finally, they canceled it last month but never updated me. I called in again today. They told me they canceled it and they didn’t even process the refund until today. What a scam. No wonder they have more negative reviews and good.

Highly recommend Mattress Warehouse store in Belmar, NJ. Salesperson was extremely knowledgeable & helpful. No pressure. No hurry. Helped us pick out a great mattress at a great price. He arranged delivery the next day. Delivery guys were also excellent.

I recently purchased a Sealy firm mattress from Mattress Warehouse’s website, and it has turned into a nightmare. The night after delivery, I found a bug that looked like a bedbug directly on the mattress. I have never seen this type of insect in my home before, and it was right there on the brand-new mattress. This raises serious concerns about the cleanliness, storage, and shipping practices involved. There were multiple red flags: The plastic wrapping had two large holes, leaving the mattress exposed and vulnerable to pests. Customer service insisted the mattress was sealed at the manufacturer, but mine clearly wasn’t sealed properly when it arrived. The handling and storage of the product appeared negligent and unprofessional. Also, their online sales person is very rude too.

I visited Mattress Warehouse in Lansdale: I was dreading the experience, expecting it to be like scratching nails on a chalkboard, but I was so very pleasantly surprised. Paul was super helpful and very patient, answering all questions and really helped us select a fabulous mattress. After a week, we love our new mattress! And the delivery service was beyond exceptional. They arrived within minutes of projected time and the setup was excellent. Thanks to Paul for handling every detail! I will definitely recommend to family and friends.

Stay away from company, very unprofessional. I purchased a $1000 mattress online and someone named Abi emailed me saying they don't ship Serta to my area, even though it was in all my contact info. when ordered. He tried to sell me something else, sounds to me a bait and switch. The same day I cancelled order, then a few days later they charged credit card. I called a very unconcerned customer service telling me I had to wait 10-12 days for credit reimbursement.

Purchased a Tempur-Pedic bed and adjustable base with a 10 year extended warranty in 2019. The base in zero gravity stopped working in Dec. 2024. It’s now June 5, 2025 and we finally had delivery set up today for the new base only to find out that they will not remove the old base! We’re old! We can’t get rid of the base! What is a warranty for if not to help the consumer! They made us give back the $ for the first warranty and we purchased another 10 year warranty for the new base that WE DONT HAVE!! I’m out $300.00! Mattress Warehouse in Brick NJ NEVER told us this! I guess it’s lawyers next. Is it fraud to pay for something and not get it?

We had a terrible experience at the Clermont Mattress Warehouse. We chose a bed and discussed the price for the bed and the frame and the accessory pack. He told us a price then said he had to get manager approval. Manager came out and said it was good but they had to do it in two transactions so it might be a few. Then they disappear for 10 minutes. Salesman comes back out to tell us it's going to be about 30" because the manager had a family emergency. He said he would call on the way home to get our credit card info. We confirmed with him the price again and he said yes. They gave us the accessory pack to take home that was part of the package. Doesn't call on way home. Two hours later calls and says he can't complete because manager had an emergency, and he has the appropriate codes to complete the sale.

I am writing to formally express my dissatisfaction with the experience I had at your store located on Sunrise Highway in Lynbrook, NY. On May 22, 2025, I purchased a Queen State 15” mattress with a listed value of $2,599.00,. At the time of purchase, the salesperson informed me that the store’s printer was not working and that my receipt would be emailed to me. As of today, I have still not received the receipt despite multiple follow-ups. I called the store several times on Friday and Saturday to request the receipt and to confirm the delivery details. Unfortunately, I received no assistance from either the sales staff or the store manager—my calls were not returned, and no helpful information was provided.

I recently made a purchase at the Mattress Warehouse of Mount Laurel. I felt they had a very large selection of mattresses. I took the test where you lay on the bed and the computer decides which mattresses would be good for you. I was very happy with the selections that they chose. My salesperson was Cheri. I would highly recommend her. She was knowledgeable, patient, and very pleasant to deal with. I found the prices were very reasonable if not amazing on some of the beds and so far I am happy with my purchase. The delivery came the next day. The delivery men came when they said they would, they were very courteous, and everything went easy breezy.

Went into the new Rocky Point store as there was a sale. Greeted by Joseph who guided us to a great hybrid mattress. It was quick and easy and painless. Highly recommend Joseph at the Rocky Point NY store location.

Statesboro, GA - Ordered bed frame, mattress, mattress protector & pillow on 1/24/25. Incomplete order delivered 2/13/25. Told we could not use the mattress until protector put on it or it would void our warranty. So now have bed cannot use. When I stopped by the store I spoke with the manager Kevin who got very rude, made no effort to locate or find out when or why we did not receive the mattress protector and he told me I just have to wait for it to come in. I asked him for a tracking number for shipping and he gave me nothing but an attitude. Nice guy until after the sale then nasty leaving us with a product can't use and nice $4,762.74 bill.

We have purchased products for our primary as well as a secondary home for several years at all price points. The sales people are knowledgeable and helpful and great sales. We had one damaged piece and they were wonderful in correcting. And if you purchase from them regularly, they often work with you on price. Wouldn’t go anywhere else.

Bottom line: This warranty practice is not to be trusted, and conceivably the Company. I disposed of the mattress losing $ 1100 and bought a new one elsewhere.

I have purchased several times from Mattress Warehouse and have found the selection is great and the employees are very knowledgeable about their products. If you have purchased from them before, they have your purchases on file. I was grateful for the patience Damien had with me.

Do Not buy from Mattress Warehouse. Purchased a mattress only for $906.00 that was not at all like the one on the floor. They said, "You could do exchange." Went in to exchange and found another that cost $1199 and sign said free adjustable frame with purchase of this mattress. Now they are telling me I have to pay the full amount $1199 for mattress only but will not give me the (free) frame. They said on paper they are really charging new customers $699 for the mattress and $500 for frame. I pointed out they are willing to let this mattress leave their warehouse for $699 but want me to pay $1199. He said, "It’s not about the accounting." REALLY! Big Ripoff. Minus 5 stars if I could.

Beware of company's warranty. They do not adhere to the manufacturer's warranty, but their own warranty only. We found this out on the Purple beds we purchased. We had based our decision on what beds to try based on mfg warranty and after the purchase found out that warranty was useless.

Purchase experience at Mattress Warehouse at Mill Run Circle in Owings Mills was comfortable without pressure. They returned my phone messages, and contacted me by phone and messaging about status of delivery. Delivery was at earliest time of estimate. Delivery men set boxspring in frame and placed protective cover on mattress, all handled efficiently and professionally. I am happy with my Mattress Warehouse experience.

We recently had the pleasure of working with Ellis in the Freasterville location during our shopping experience, and I couldn’t be more satisfied. Ellis is an exceptional salesperson who blends professionalism with a warm, approachable manner. Her deep product knowledge and genuine enthusiasm made the process enjoyable and stress-free. What stood out most was Ellis’s attention to our needs and preferences. She listened carefully and tailored her recommendations without being pushy. Ellis ensured that we felt confident in our choice, providing clear answers to our questions and thoughtful advice. Thanks to Ellis's guidance, we found exactly what we were looking for. If you’re in search of a seamless and personalized shopping experience, I highly recommend working with Ellis.

Almost two months ago, my wife and I purchased a mattress from the store in Princeton, NJ. It's in a big shopping center on Rt. 1 North. After looking around and talking to the salesman, we chose a floor model which was offered at a deep discount. We were promised delivery in a couple of days. We had to wait for delivery for almost three weeks and when it came, and we put it in, it did not look right. It was too high. We did not remember it being that high in the store. Also, it was much softer than what we selected. After trying for a week, we went back to the store asking to replace it because it was not what we wanted. We agreed to upgrade and were ready to pay the difference. We offered all that and asked the store to exchange it. In response, we were told that the mattress was marked "AS IS" and therefore, there were no exchanges. "AS IS" to us is that we accept the condition the product was in when we purchased it but not the wrong product.