About Mattress Warehouse
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Mattress Warehouse was first opened in 1989 in Maryland. Our first full-time salesman for Mattress Warehouse is still with the company and has since been promoted to district manager! The first Mattress Warehouse store was a mere 1200 square foot area, and the first warehouse was simply a self-storage locker located in Frederick, MD. We have now grown to over 150 locations, and are well on our way to becoming the largest sleep chain in the industry. We are even able to offer customers the convenience of buying a mattress set, sleep accessories, and furniture-related items through our online store. For over 20 years, Mattress Warehouse has made our customers-our number one priority. Call us at 1-800-Bed-Sale or visit us online at www.SleepHappens.com.
Overall Satisfaction Rating
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They sold me a mattress and box spring set.... since they have almost nothing in stock at the store, they said they would deliver it in a week. Turned out I never got it because for whatever reason, they couldn't get it. But, over the next month, they kept giving me a date, and time of delivery, but it never showed up, and they didn't even call me!! I had to call them every time. After a month of this, I knew something was really wrong, so I asked for my money back. They then refused to give me my money back because they have a "no refund" policy in the small print. The store manager told me he had no way to refund my money. I had to go back and forth with them for weeks.
I finally called their corporate headquarters in Maryland and I called my credit card company to stop the payment. But, it took me almost 2 months to get it off my credit card!!! This was all for a mattress set they never had and could not get!!! But they still did not want to give me my money back!!! Even if it was totally not my fault, and I had never received anything, they still felt they had a right to keep my money !!? I don't recommend anybody to shop at "Mattress Warehouse"!!! Never, ever again!!!!
We spent over $6,000.00 for our bed set that came with a 25 year warranty only to be forced to pay $102.00 for delivery of the replacement mattress. I told them I could pick it up BUT under warranty replacement that is not an option. To top it off they (Mattress Warehouse) had the authorization for replacement in May of 2021 (our replacement is due for delivery tomorrow, August 11th 2021) and failed to notify us of such. I have been sleeping on a mattress that was labeled “extremely bad” by their inspector almost 3 months ago.
The document stated we only had 30 days to find our replacement mattress or the warranty would be forfeited, which they said since it was their fault they would waive the 30 day stipulation. I feel they should waive the delivery charge in part due to; my ability to pick up the new mattress and them not contacting us. I feel I can’t give them a favorable rating due to me having to pick a different mattress manufacturer and having to sleep on a $4,100.00 mattress that I had to place a folded towel and blanket in the dip that had developed. (The “dip” is almost 4” deep.) In short .... I do NOT recommend Mattress Warehouse.
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I wished I never walked into this store. I purchased a mattress and received one that the head was going downhill about 3 inches. I reported it the next morning and have been given the runaround for 3 weeks. They have lied to me, did not return my calls and blamed Kingsdown for their corporate policy. I called Kingsdown and was told that an exchange could have been expedited and I was informed incorrectly!
I called the corporate office of Mattress Warehouse and was told I would receive a callback today and that hasn’t happened once again. I am at wits end after spending $1400 dollars. They didn’t seem to care that their employee was representing them in a terrible manner. DO NOT GO TO THIS STORE!!! I plan to call the Chamber of Commerce next. They should not be allowed to be in business. I have medical issues and went to buy a mattress to receive a better nights sleep and it has been a NIGHTMARE instead.
I would not ever recommend them. Was given a big runaround on correcting the wrong one delivered and spoke to three different people and all said something different about a date for the correct one to be delivered. Manager Mel. THIS WAS THE MATTRESS WAREHOUSE ON GUESS RD DURHAM NC.
I purchased my mattress late October for about $1600 and it is the most uncomfortable thing ever. I am a small 105lb woman so it does take a little longer to break in the mattress (Wayne said). I called for a refund and was not informed there is only an exchange policy and also about the 100 day warranty until after I purchased the mattress. Mind you their computers were down and I STILL do not have a receipt of my mattress purchase. I went back into the store 2 days ago to try out other mattresses and The salesman Wayne was not helpful at all. He had me lie down on a bed to determine what type of mattress would fit best for me (again) and showed me 2 MATTRESSES!!! Both of them were SIGNIFICANTLY over the price of my first mattress. It was a 3k and 1k more than I would have to pay out of pocket. That is not an exchange.
When I had asked Wayne if there were any other beds (there’s easily over 50) he looked around and said “uhhhh yeaaa lemme see” and that was it. He did not try to recommend any other mattress and was VERY unhelpful. I tried calling corporate and spoke with someone named Paul and he was even ruder! He would not let me speak on the phone and kept telling me to go back into the store to try lying on the bed that finds your “perfect” mattress...which I just did 2 days ago and got nowhere. I am VERY upset with my purchase and I will make sure I tell Everyone not to shop here. Go to Mattress Firm... My boyfriend got a king mattress and adjustable base for less than what I paid and got the proper help as information on finding a right mattress for you. This is not a small purchase and I have been going to physical therapy and doctor's appointments because my back is killing me. Now I am stuck with a very expensive mattress that I hate.
We purchased a very expensive mattress. It was very firm to begin with and we knew it would soften. It has softened too much, that it feels like a soft mattress. So so we decided to opt for the one-time-exchange. We were told that that was only good for the first 100 days, yet our paperwork/receipt does not mention the 100 days - the same paperwork that discusses the 10-year warranty. So we have a $2500 bed that we cannot sleep on. Likely going to pursue small claims court for misrepresenting their exchange policy.
Showroom was fine, made a deal, bought the mattress and box spring, would not deliver to my home. Total loss of my time and money. I would avoid them at all costs. Does not matter what a deal you get or how nice the mattress if they won't bring it to your home.
My Wife and I Bought an Aireloom Mattress from Mattress Warehouse. after the 3 year the $5000.00 dollar Mattress we bought started hurting our Back,
We called Mattress Warehouse in Gloucester,Va. where we bought it and spoke to Shawn the Salesperson and he advised us to call back and speak to the Manager Eric, Eric told us he would send out an Independent Inspector check it out and while waiting for the Report for us to come in and pick out another Mattress, while we were there he told us he knew the Mattress would need be replaced due to Aireloom Mattresses are no Good and in fact he will not carry them in his store, as He had bought one and it was a piece of crap.
After waiting over 30 days for the report we never got a letter or email of the Report. I repeatedly called asking if the report came in and was told it would be emailed which never came. after calling the Manager Eric he finally told me to call Headquarters in Maryland and Customer Service Answering Service recording advised if I we having issues with an answer from the store to ask the Manager Eric to give me the District Managers Number, well Eric told me he could not give me the number to his District Manager that the manager would call me that day, well the didn't happen as promised.
When the District Manager finally called he told me that the Mattress was within Aireloom's specs. I called Aireloom Customer Service to ask about our claim and was told by Aireloom they has no record of my Claim. I then Put Aireloom and Mattress Warehouse on a 3 way call and Aireloom Customer Service confirmed with the Salesperson Shawn at the Gloucester Store that in fact a Claim was never filed. At that point we knew this whole process for over a Month was a lie. When I spoke to the District Manager about this information he told me that there was no warranty and case closed. Buyer Beware!!!
Ordered mattress from MW in Newark, DE on evening of Friday, June 26, 2020 (delivery scheduled July 3, 2020). Cancelled order on the morning of Monday, June 29, 2020 (i.e., less than 1 business day later). Was told by sales rep it would take 5-7 business days to process refund because they don't do it in the store - it's sent to the corporate office for processing. July 13th - still no refund and when I called I was told it could take 3-4 weeks now. July 23rd - spoke to district manager and was told it now could take 4-6 weeks for refund! This is totally unacceptable for a cancelled order (i.e., nothing was received so nothing needed to be returned)! EXTREMELY POOR accounting practices with this company - COVID-19 or not! It should NOT take that long to process a refund for an order cancellation. I will NEVER purchase anything from this company in the future. Be warned!
28 Dec 2019, salesman Glen, very nice but didn't tell the whole truth. Said I had 30 days to return. Did not tell me I had to keep it for at least 30 days before returning. Did not tell me that the base was NOT RETURNABLE. I paid 2,196.94 assuming what I was told was true, or should I say what I was NOT told. The mattress was fine but the mechanical base did not work for me. When in an elevated position the bedside table was behind me and no access to anything on that table, lamp, medication, radio or phone. A very lengthy discussion to solve the problem. Ali got involved.
I agreed to accept a box spring instead of the mechanical base and ordered a 9 inch spring. They came with a 5 inch box spring so another few weeks to get that solved. Looks like I paid 900.00 for a box spring. Add that when the first delivery was made they set up the control mechanism that gets plugged into an outlet and the wires were between the bed and the opposite wall leaving about 6 feet of exposed wire I would have to step over all the time. At age 79 it was a bit dangerous for me.
Mattress Warehouse Company Information
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- Mattress Warehouse and Sleep Outfitters
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