Mattress Warehouse

BUYER BEWARE!!! NOT BETTER BUSINESS BUREAU AFFILIATED!! UNETHICAL PRACTICES!!! If I could give them a negative 100 I would. We bought our mattress from the Cross Creek Mall Fayetteville NC location because we thought that we would get a good deal and the person running the store (Jeramy) knew what he was talking about. But it turned out to be that The military furniture Store was running a better sale and would have been a better place to shop. But we decided to go ahead and get the $2200 Sealy Brenham Firm mattress from Mattress Warehouse anyway. When It was delivered there was a defect (a hole) in the mattress. We went to the store the same day to let them know (with pictures) what was going on and get an replacement!

I purchased a Sealy mattress and after 5 years the inner springs broke down, so I went back to store and they filed a warranty claim. It took 6 weeks for their third party inspector to come inspect my mattress. The following week I was notified it was approved for exchange so I went to the store the next day. I have a painful spinal disorder, so speed was very important and I didn’t want to wait a day more than necessary. At the store it took 40 minutes to complete the request to send to MW headquarters.

We have been customers for the last 10 years. We brought all mattresses from this company and we were always impressed with the store management and the sales people. Recently, we went and bought a mattress for our old mother and we’re told by the store manager that she can try the mattress and can exchange it within 30 days. The mattress was terrible and was giving her backache. So we decided to exchange it after two weeks. The attitude of the manager was just rude and as he was not cooperating at all. We decided to Never buy anything from this company. It’s so sad that because of rude and incompetent customer service, Mattress Warehouse will continue to lose its customers. I hope that top management and PR department take training its managers and sales personnels into serious consideration.

Mr. ** was on his game once again!! I met him almost 10 years ago when I purchased my first set of mattresses. We lost contact so I decided to visit the store and lo & behold he was still there!! I knew exactly what I was looking to purchase! He's the most acknowledgeable, professional manager/salesman I've ever met! My experience was AWESOME! As long as he's working for the company, he will get my business!!

Purchased 5 pieces of Tempurpedic low profile box springs, spent $1600 but one of the piece was defective and called to exchange, they sent used one with back torn, so called again and they sent again the same old one stapled - did a horrible job so we had to send it back. Made videos for both. Since then the company has mistreated, never called by when escalated because policy is to never care for the customer and deal with store manager to get it resolved.

They sold me a mattress and box spring set.... since they have almost nothing in stock at the store, they said they would deliver it in a week. Turned out I never got it because for whatever reason, they couldn't get it. But, over the next month, they kept giving me a date, and time of delivery, but it never showed up, and they didn't even call me!! I had to call them every time. After a month of this, I knew something was really wrong, so I asked for my money back. They then refused to give me my money back because they have a "no refund" policy in the small print. The store manager told me he had no way to refund my money. I had to go back and forth with them for weeks.

We spent over $6,000.00 for our bed set that came with a 25 year warranty only to be forced to pay $102.00 for delivery of the replacement mattress. I told them I could pick it up BUT under warranty replacement that is not an option. To top it off they (Mattress Warehouse) had the authorization for replacement in May of 2021 (our replacement is due for delivery tomorrow, August 11th 2021) and failed to notify us of such. I have been sleeping on a mattress that was labeled “extremely bad” by their inspector almost 3 months ago.

Our salesman John ** was friendly and informative. He steered us in the right direction for what we needed for our guest bedroom. We are planning on seeing him again for another mattress for our master bedroom. Thank you John!

I wished I never walked into this store. I purchased a mattress and received one that the head was going downhill about 3 inches. I reported it the next morning and have been given the runaround for 3 weeks. They have lied to me, did not return my calls and blamed Kingsdown for their corporate policy. I called Kingsdown and was told that an exchange could have been expedited and I was informed incorrectly!

I would not ever recommend them. Was given a big runaround on correcting the wrong one delivered and spoke to three different people and all said something different about a date for the correct one to be delivered. Manager Mel. THIS WAS THE MATTRESS WAREHOUSE ON GUESS RD DURHAM NC.