About Mattress Warehouse
Mattress Warehouse was first opened in 1989 in Maryland. Our first full-time salesman for Mattress Warehouse is still with the company and has since been promoted to district manager! The first Mattress Warehouse store was a mere 1200 square foot area, and the first warehouse was simply a self-storage locker located in Frederick, MD. We have now grown to over 150 locations, and are well on our way to becoming the largest sleep chain in the industry. We are even able to offer customers the convenience of buying a mattress set, sleep accessories, and furniture-related items through our online store. For over 20 years, Mattress Warehouse has made our customers-our number one priority. Call us at 1-800-Bed-Sale or visit us online at www.SleepHappens.com.
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BUYER BEWARE!!! NOT BETTER BUSINESS BUREAU AFFILIATED!! UNETHICAL PRACTICES!!! If I could give them a negative 100 I would. We bought our mattress from the Cross Creek Mall Fayetteville NC location because we thought that we would get a good deal and the person running the store (Jeramy) knew what he was talking about. But it turned out to be that The military furniture Store was running a better sale and would have been a better place to shop. But we decided to go ahead and get the $2200 Sealy Brenham Firm mattress from Mattress Warehouse anyway. When It was delivered there was a defect (a hole) in the mattress. We went to the store the same day to let them know (with pictures) what was going on and get an replacement!
In our eyes there was no blame on anyone because things happen. But this company never called us or anything for a few days so we went back to the store so that we could find out what was going on. And things went downhill from there. Jeramy wanted to blame someone from the delivery drivers, to us for the hole. Then he expressed that they set up a delivery date for a replacement but they didn’t speak with us about the date or time. Then we received the replacement but it was worst then the first one. It had a smell and seemed like it was a used mattress. I called the main company over and over again. I left messages with a Micheal ** (not sure if the last name is correct). District Manager then was given Kevin ** number. Left several messages but no one called me back and the very nice sales man became bitter and pissed with me and didn’t want to help, I guess I became the problem. And it’s been a month with no help.
So I’m telling everyone after all of this I found out that this company is not affiliated with the BETTER BUSINESS BUREAU and they have had a lot of the same issues that I have experienced. The rating is a NEGATIVE A and they have been investigated by ABC News and other organizations and so on because of their unethical sales practices. So they may call me disgruntle but I will tell everyone, I’m not!! I’m just upset that the Mattress that I paid for was damaged and the replacement is not new and has issues and the people that I tried to communicate with did everything but fix the issue. So people BEWARE OF THIS COMPANY! Go anywhere else and don’t just look at the 5 star rating because that’s what I did I wish that I would have read the 1 star reviews and did more research!!!
I purchased a Sealy mattress and after 5 years the inner springs broke down, so I went back to store and they filed a warranty claim. It took 6 weeks for their third party inspector to come inspect my mattress. The following week I was notified it was approved for exchange so I went to the store the next day. I have a painful spinal disorder, so speed was very important and I didn’t want to wait a day more than necessary. At the store it took 40 minutes to complete the request to send to MW headquarters.
I had to pay $99 to have replacement delivered and they couldn’t deliver for another 5 days. If I had purchased the replacement mattress delivery would have been free. I suggested picking it up myself, and was told that’s not allowed. So basically I paid ransom to get the mattress that was rightfully mine. I asked the salesman to contact his HQ to ask them to expedite their final approval, and he said he wouldn’t know how to do that. So I contacted customer service myself. I gave them more than 24 hours to contact me before writing a review, and they still have not. Terrible customer service.
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We have been customers for the last 10 years. We brought all mattresses from this company and we were always impressed with the store management and the sales people. Recently, we went and bought a mattress for our old mother and we’re told by the store manager that she can try the mattress and can exchange it within 30 days. The mattress was terrible and was giving her backache. So we decided to exchange it after two weeks. The attitude of the manager was just rude and as he was not cooperating at all. We decided to Never buy anything from this company. It’s so sad that because of rude and incompetent customer service, Mattress Warehouse will continue to lose its customers. I hope that top management and PR department take training its managers and sales personnels into serious consideration.
Mr. ** was on his game once again!! I met him almost 10 years ago when I purchased my first set of mattresses. We lost contact so I decided to visit the store and lo & behold he was still there!! I knew exactly what I was looking to purchase! He's the most acknowledgeable, professional manager/salesman I've ever met! My experience was AWESOME! As long as he's working for the company, he will get my business!!
Purchased 5 pieces of Tempurpedic low profile box springs, spent $1600 but one of the piece was defective and called to exchange, they sent used one with back torn, so called again and they sent again the same old one stapled - did a horrible job so we had to send it back. Made videos for both. Since then the company has mistreated, never called by when escalated because policy is to never care for the customer and deal with store manager to get it resolved.
Left several messages for district, regional manager Mark **, but they had no decency to call back instead kept hiding behind store manager ** at 2639 North Salisbury Blvd, Salisbury MD store. Because of Mattress Warehouse, my uncle couldn't have proper sleep and had medical issues with his back and Mark **'s and company's attitude "who cares". Finally refunding only for the box spring and cannot return the box spring they took when we bought that and said too bad for us. Called Tempurpedic company and they were just as bad. These box springs are basically plywood and paying $300 just for plywood in the name of low profile box spring is a rip off. I would never recommend Mattress Warehouse company nor Tempurpedic products.
They sold me a mattress and box spring set.... since they have almost nothing in stock at the store, they said they would deliver it in a week. Turned out I never got it because for whatever reason, they couldn't get it. But, over the next month, they kept giving me a date, and time of delivery, but it never showed up, and they didn't even call me!! I had to call them every time. After a month of this, I knew something was really wrong, so I asked for my money back. They then refused to give me my money back because they have a "no refund" policy in the small print. The store manager told me he had no way to refund my money. I had to go back and forth with them for weeks.
I finally called their corporate headquarters in Maryland and I called my credit card company to stop the payment. But, it took me almost 2 months to get it off my credit card!!! This was all for a mattress set they never had and could not get!!! But they still did not want to give me my money back!!! Even if it was totally not my fault, and I had never received anything, they still felt they had a right to keep my money !!? I don't recommend anybody to shop at "Mattress Warehouse"!!! Never, ever again!!!!
We spent over $6,000.00 for our bed set that came with a 25 year warranty only to be forced to pay $102.00 for delivery of the replacement mattress. I told them I could pick it up BUT under warranty replacement that is not an option. To top it off they (Mattress Warehouse) had the authorization for replacement in May of 2021 (our replacement is due for delivery tomorrow, August 11th 2021) and failed to notify us of such. I have been sleeping on a mattress that was labeled “extremely bad” by their inspector almost 3 months ago.
The document stated we only had 30 days to find our replacement mattress or the warranty would be forfeited, which they said since it was their fault they would waive the 30 day stipulation. I feel they should waive the delivery charge in part due to; my ability to pick up the new mattress and them not contacting us. I feel I can’t give them a favorable rating due to me having to pick a different mattress manufacturer and having to sleep on a $4,100.00 mattress that I had to place a folded towel and blanket in the dip that had developed. (The “dip” is almost 4” deep.) In short .... I do NOT recommend Mattress Warehouse.
Our salesman John ** was friendly and informative. He steered us in the right direction for what we needed for our guest bedroom. We are planning on seeing him again for another mattress for our master bedroom. Thank you John!
I wished I never walked into this store. I purchased a mattress and received one that the head was going downhill about 3 inches. I reported it the next morning and have been given the runaround for 3 weeks. They have lied to me, did not return my calls and blamed Kingsdown for their corporate policy. I called Kingsdown and was told that an exchange could have been expedited and I was informed incorrectly!
I called the corporate office of Mattress Warehouse and was told I would receive a callback today and that hasn’t happened once again. I am at wits end after spending $1400 dollars. They didn’t seem to care that their employee was representing them in a terrible manner. DO NOT GO TO THIS STORE!!! I plan to call the Chamber of Commerce next. They should not be allowed to be in business. I have medical issues and went to buy a mattress to receive a better nights sleep and it has been a NIGHTMARE instead.
I would not ever recommend them. Was given a big runaround on correcting the wrong one delivered and spoke to three different people and all said something different about a date for the correct one to be delivered. Manager Mel. THIS WAS THE MATTRESS WAREHOUSE ON GUESS RD DURHAM NC.
Mattress Warehouse Company Information
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- Mattress Warehouse and Sleep Outfitters
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