IKEA Reviews

Same with metal support brackets. Countertop company said they are not strong enough, return, replace for other strips of metal at a scandalous price. I would have used wood had I known.

Corner cabinet. Again, instructions backwards. Best to assemble left side then move in place, assemble turnstile, then assemble rest of cabinet around it. I glue every wooden connection especially if you are putting a heavy countertop on it. Metal hanging brackets -- we used them for upper cabinets but you will need them for lower cabinets unless you want to block back of lower cabinets with wood and screw into studs. Plastic legs -- ridiculous -- don't stay. Every cabinet door seems to have extra holes which are confusing and unsightly. I glued them. Even then will come off cabinets. Only thing on a plus is they are adjustable. Sink cabinet too weak for most sinks. Kitchen island, you are on your own. We built wooden platform for ours.

Around 1pm the items were delivered and I expressed to the delivery man they needed to be assembled as I was charged $159 for assembly. The delivery man expressed he was only there to deliver there will be another person doing the assembly Service. After waiting at home from 1-6pm (giving them an extra hour to show up) I finally called to check my assembly service ETA. I was then told there was no assembly service on my order, although I was charged, the assemble team was never notified. I was then told I had to wait an extra 2 days for them to assemble the merchandise because it was too late to have it assembled the next day. This being none of my fault, I expect some sort of refund for my time spent sitting around waiting & for the close to $200 I spent for them to assemble my merchandise.

I was told the return would be picked up on Tuesday and if no one was home, there would be two other attempts on Wednesday and Thursday. I had to find someone to sit and wait from 9 to 5 as my daughter was on assignment in another state and would not be home. They never showed up on Tuesday and not on Wednesday. They did finally show up on Thursday and were prepared to pick up only 4 boxes. They were convinced by the waiting friend to take the fifth box. I will never, ever order anything from this company again. Their customer service is horrible.

picked up wrong box. Still no 3rd box. 30 mins in phone. Called IKEA - Ref # ** - Cristina. Warehouse search for my order. 10/9 - Called IKEA - Kiara. They are saying it is a failed delivery. 10/12 - Called DYNAMEX - Still no order in record.

I needed this desk for my business and so now we are going on two months of working without the desk I need and no compensation from Ikea for the time and trouble so I will not be shopping with Ikea ever again due to their poor customer service and cheaply made products. I have not left my real name or address on this site as I don't feel that should be required to give this site my information to file a complaint. However I have left my real order number.

After calling in and waiting 2 hours on the phone for some service on two different occasions, they told me that the items were not in stock. When I asked (yes, they do not offer if you don't ask) for compensate for the inconvenience, they offered me a cheap $50 gift certificate (that's not even cash!!!). Who wants to buy anything from this crappy store anymore anyway? Which brings me to my next point. The furniture is extremely low quality. They do a great job masking this with paint, but when you look at the furniture carefully, you'll notice that it's all made of cheap wood shavings that are glued together. Every tiny little scratch (you could use your fingernail) shows up on the cheap and low quality furniture. My guess is that the intrinsic cost of a $60 chair would be $2. You do NOT get what you pay for at IKEA.

My second order was even worse. First off, the delivery guy did not even show up. I was scheduled to have a delivery from 2-6pm and the delivery company stops working at 10pm. That makes them up to 8 hours late! Of course, you have to sit at home all day waiting for these ** to arrive, so I called in three different times ask where the hell my delivery was. The driver kept making excuses about why he couldn't come. I strongly suspect that the driver was too LAZY to assemble 5 different items (I paid almost $500 to get these 5 items assembled), which include a bed frame, two dressers, a crib and a desk. Instead of being honest and upfront that he was too lazy to do this (he obviously is a lowlife who can't get another job and doesn't want to get fired), he makes excuses and decides to make somebody wait all day as if they have nothing better to do.

My next scheduled delivery was a WEEK later, which means that I had to sleep with my mattress on the floor for another week (not that they care, of course)!!! When I call in, waiting 2 hours for customer service, they tell me that they can only give me the delivery fee of $99 back as if I should be thanking them for that!!! The stupidest thing is that you have to pay UPFRONT for the delivery and assembly, even if they don't show up!!! AND, on top of this greedy policy of theirs, they also have another greedy policy where the assembly fee refund is ALL or NOTHING. So in other words, you can only get the ENTIRE assembly fee refunded and have nothing assembled, or you can get them to assemble the whole thing and risk getting another lazy delivery and assembly lowlife who doesn't want to do their job!!!

I also signed up for their utterly useless "Family Card", which did not give me a penny off even after spending over $6000 on furniture and cutlery and other miscellaneous items. The card is simply a waste of the earth's resources and a waste of space in my wallet. I can honestly see why IKEA does not have a rating system on their website. They would obviously have the lowest possible ratings and get bombarded with complaints! It's also no wonder why you have to wait 2 hours in line to speak to a representative to resolve your case! There must be TONS of these cases every day! IT JUST GOES TO SHOW HOW LITTLE IKEA CARES ABOUT THEIR CUSTOMERS. IKEA's policy: Take full advantage of your customers, and abuse and squeeze every penny out of your customers while you can. Ikea has no regard for human life! It's all about squeezing every penny out of their customers!

The pick-up was for the following Friday and although family was at the address all day, no pickup crew appeared. Yesterday I was unable at all to get customer service on the phone because I kept on getting disconnected, so today I went down in person to the IKEA store and was rudely treated by customer service when they insisted that a pickup attempt was made but no one was home and that I would have to pay an additional fee for another attempt. I told them that I had already paid 139.00 and all this would be unnecessary if the order had been delivered correctly to begin with, but customer service attitude was "Then we have nothing further to talk about!" It will be a long time or never before I spend any money at this establishment. I have put a stop payment on the items in question and am trying to find names further up the IKEA food chain to correspond with. Wish me luck.

So now I'm on the phone with IKEA for about an hour waiting for someone to respond and all I hear is the same, annoying, typical elevator music every company has. The cutoff point for their service had passed so I was forced to hang up. I called them the next morning, waited for about 30 minutes before class to get an answer and finally when I get someone they tell me they have no record of my purchase. So after waiting on the line again they spent about 20 minutes searching all my debit and credit cards for the transaction. At this point I'm already late for class, but they finally told me they found the order.

They didn't even try and resend me the order number! They just told me they could reschedule it on Thursday September 29th, 2016. With no estimated time, no nothing. I've been waiting here all day for my delivery and still no follow up, no ETA email, no nothing! And just a little a while ago I was sent an email that IKEA never updated the delivery information I requested for on September, 29th 2016! I recommend to anybody, DO NOT order online with IKEA unless you wanna deal with a constant hassle of long phone call waits, confused third party delivery company, no ETAs and poor communication. I'm never ordering from IKEA online again.

Because I had called the IKEA Contact Center before 10AM, I had to make multiple calls and was put on hold for literally more than an hour in total before customer service contacted the delivery company, and before customer service contacted the store (not open before 10), and before I could speak to a manager. All the manager could do was waive the delivery fee, reschedule, and apologize for IKEA's unexcused failure to honor their commitment.

On top of their inability to do what they were paid to do in a timely manner, their representatives were ill-equipped to promptly respond to my questions. In particular: Previously, representatives had tried to explain to me that assembly and delivery couldn't be scheduled the same day, and that the reason the order was held up was because "action was needed" related to the assembly request. (1) If that was the case--for this particular day or in general--the IKEA representative through whom we placed this order did not tell us. We told him, face-to-face, that we wanted assembly and delivery today. (2) Based on what I was later told by the manager, it is indeed possible to schedule the services on the same day (so he proceeded to reschedule them both for the same day at a later date). So they should honor that and not tell their customers otherwise.

Not even the manager had an explanation for why, if "action was needed" on this order, this wasn't addressed in the 1.5 weeks leading up to the delivery/assembly date. This is totally unacceptable. Like most, it is not easy to just take days off of work, in the middle of the week, on short notice. So while I waste a day off because of IKEA's gross incompetence, I suppose it should not be shocking to me that IKEA is also incapable of rectifying its mistake promptly, on any terms other than its own. If the Contact Center is open at 9, but the store is open at 10 and therefore cannot field inquiries from the Contact Center, IKEA should consider coordinating their hours to improve customer service--particularly for those, like me, who have minor inquiries and try to contact IKEA as early in the day as possible. Terrible, awful service. Take your business elsewhere.

The driver confirmation will also give you a time frame but the company gives you a different time frame. When you call to figure out which one is correct, they make you wait for an hour on hold. When you tell them you had to reschedule 5 times, the operator gives you attitude that they are a contracted company and they can't make any promises. GREAT.

After all of that stress, two guys come and pick up the 3 dressers. HUGE RELIEF. But of course IKEA's bad customer service doesn't stop there. They say that a refund check will come in 8 business days and they send you a confirmation email about it. It's been 6 weeks and 25 business days ~ still no check. I've contacted customer service about 4 times and each time they tell me they will look into it, they say it was mailed out on the original date, or they say someone will call me (no one has called). I am SO FRUSTRATED with IKEA and I will never order anything from them again. This company has horrible customer service and they could care less about you.

8/9/16- no response received, I emailed again, received the same automated reply. 8/11/16- still no response, I called the 800 number, sat on hold for an entire hour before I spoke with a human. I explained everything, told them I could not lug the item to a store, an hr from me, nor did I want to since I paid $139 for shipping, response was that someone will contact me via email.

8/20/16- finally received that email from 9 days earlier, telling me to go into a store, OR provide all of the information about the item AGAIN and wait 7-10 business days for the item. 8/21/16- I responded with all information and picture to the email stating I will not go to the store. Since 8/21/16, I have sent about 20 emails, I have completed surveys regarding my experience thus far, I have received about 20 of the same emails in return stating "it will take 7-10 business days for the replacement part." I have asked for a manager's contact information, just to be given the 800 number again, where I sat on hold for an hour, and never spoke to anyone before becoming more annoyed and hung up.

9/5/16- I received an email stating someone would send me an email with a FedEx tracking number for the part that week. I have followed up via email in response 4 times, twice including today 9/12/16, with no response. It has been 44 days since my purchase. I have a put together cabinet with a missing drawer sitting in my dining room. This is terrible customer service. It's disappointing. I love IKEA, but I can NEVER shop here again. I still do not understand why I don't have a replacement part. Or why no one at the company has offered to return my shipping or do something to make up for this awful and drawn out experience.

We call for it to be returned and for the money to be refunded. Almost every part that was still in boxes went back to IKEA store by their own delivery man, the part was a bit assembled and not finished was left like a semi coffin box in my bedroom. I begged the carpenter who was doing the work to take it down, he simply refused and reassured me that the deliverymen will take as it is...

When we called him back to disassemble it, he was rude, lost his temper and hang up! Now I'm still waiting for my money to be refunded so I can buy already made wardrobe and I cannot do it because IKEA is still holding on to my money!!! How long do I need to wait still. It's going to be a month soon since our purchase of this nightmarish wardrobe!!! When will it all end and put it behind us!!!

I'm convinced that IKEA wants me to give up on having my chairs delivered so that I will pick them up myself, BUT I WON'T! I paid to have them delivered and that's what I intend to have happen. The IKEA delivery system is a sham. They will take your money and literally not deliver. From now on I will purchase cheap furniture from a more reputable store. I wish I had read these reviews. I have told everyone I know NOT TO TRUST IKEA and to look elsewhere for their discount furniture. IKEA customer service IS NOT TO BE TRUSTED!

After I hang up the phone I called my husband to talk about this and he said he is on the phone with IKEA Customer Service waiting for an hour too. I guess they do not want to deal with customer who have questions. So they make you wait on the phone for an hour and hope that you just hang up. Email is not an option. They said they will read your email within 3 to 5 business day. Unless you know for sure what you are ordering and you don't need until next month DO NOT ORDER online.

We got a confirmation email, saying that the delivery company was going to contact us to schedule a delivery, however, I had put in an international phone number, so the delivery date came and passed. I then wrote to IKEA US on facebook and got an immediate response. I HIGHLY recommend doing that, because I have heard it is hard to get through on their phone number.

They answered and said that the delivery company were not able to contact me, but I suggested that I'd contact them myself, and I did. We scheduled the delivery for the day after that and it even arrived early. Nothing was damaged, and the delivery guys carried everything in (we live on the second floor) for us. The reason I am only giving 4 stars is because I feel like IKEA should have contacted me when the delivery company was not able to reach me, since they had my email and all. However, I am more than happy with IKEA and I will sure use the delivery service again.

I called multiple times to vent and was told to call back once the furniture was delivered and installed which I paid for. After 3 hours and 4 different people, I was offered $79 freight gesture and $50 gift card. You are obviously not the company that I thought you were. Definitely not Dutch, so American and arrogant and I will never, ever shop at your stores again and will do everything I can to tell everyone I know about my horrific experience. You should be ashamed of yourselves.

At 7 PM I called again and was told the guy was less than a mile away but was having trouble putting together some furniture but would definitely be there by 8. At 8:15 I called again and was told he needed a new battery for his drill because he had an IKEA provided drill and was not allowed to use any other tools to assemble the bed, due to a contract with IKEA. He had to drive an hour back to the warehouse to get a new battery then an hour back. Then when I asked for a time as this had to be done by today I was told he would be here by 12:45 AM. So at 12:45 I called SERVICE EXPRESS again. I was told all the IKEA reps went home and there was nothing they could do.

"Ma'am, I'm sorry to bother you but could you please tell me where the salt is?" Her to me, "On the tables". Me, "Um, I'm sorry but it's not". Her, "We don't keep that up here". Me, um ok? And go wander some more. Sit and eat and notice all of the floor employees are having a social networking circle hanging out chatting and not doing anything but the barest minimum of their jobs. Better training in customer service would greatly benefit this location.

I called IKEA at 5:45 pm and on the phone for a total of 1 hour / 47 minutes. I was told the TRUCK via XPOLogistics delivery service would be in my area around 6:30 pm (not knowing while I was on the phone I had received an email from IKEA at 6:14 pm with no delivery for that day and I need to reschedule). Now... This is 2 days of my husband & son lost wages for IKEA & TRUCK via XPOLogistics lack of consideration. I asked IKEA to cancel my order and refund my credit card. It has been 2 days and hopefully I will see a refund in the next few days. If not, I will definitely be disputing this charge with my credit card company.

I asked to talk her manager, and when the guy, whose name is Richard on the phone, I told him I want the part delivered as soon as possible because I am going to be out of the country for a few days and I want to put my bed together. He told me to go to the store to pick it up! I don't drive and this is why I Ubered there to order delivery service and I paid for the delivery! I asked him for the Stoughton store number so I could call and he said there is no number so as IKEA consumers, we have to go through the US customer service. It such a nightmare to deal with IKEA and I will never again to buy anything from this terrible place.

We thought once we throw everything that was on the living room floor it should be gone. Unfortunately that was not helping. Because of these rugs, we throw out a lot of stuff and got a expensive inspection. The treatment is even more expensive which we aren't affordable. We are asking for the reimbursement for our loss. I keep calling them. After so many phone calls, they were only refund me $21 for only one of the rugs. I am completely disappointed with ikea and will not shop at there anymore. Please be aware of walking into ikea store in brooklyn.

After being put on hold on TWO separate occasions by IKEA with wait times of 27 and 23 minutes respectively before I hung up I eventually got someone on my third attempt (21 minutes). After being assured that I would be credited the amount of the wardrobe and the delivery charge on my credit card I was given a File Number and someone arranged to pick up the mis-delivered two boxes (this was done within the week). The File Number, I assume was supposed to make this process simpler. It did NOT. After 2 weeks passed and no refund I called IKEA once again. I spoke to an agent who I gave my File number to and he transferred me to someone who would update me on my refund... after 39 minutes of waiting to speak to someone I hung up.

On Friday August 19, 2016 my husband and I drove AGAIN from Niagara Falls to Burlington to speak to someone in person in Customer Service. After waiting half an hour my number was called (the agent was pleasant but said that she could not issue the refund, she did see notes in my account and made notes of her own with regards to us visiting the store etc and made a note to have an IKEA representative call me... it is now August 23, 2016 and still NO CALL!!!). The total refund is the cost of the wardrobe for 429.00 and delivery charge of 99.00 a total of 596.64. This, by no means, is a significant amount of money to IKEA, however to my family and our six children this is a VERY significant amount of money (and as one credit card period has passed I am also paying interest on money that SHOULD have been refunded).

I am very disappointed and am frustrated with my INABILITY to connect with a LIVE agent to get answers to my claim and my PROMISED refund. I have six children, and have in the past found IKEA to be a cheap option for us to furnish our bedrooms etc, however after this experience I would not recommend IKEA to anyone as I believe that I have done far MORE than should be required of a customer to get the refund I was promised on July 23, 2016. I REQUIRE an IKEA representative to contact me (as I was told they would do) and rectify this situation ASAP.

Finally, they did not schedule me on the day that would have been more convenient for me, so I wanted them to leave package at in front of door. The operator suppose to send me the authorization form in order to have delivery leave product at doorstep, but I never received it via email (despite I checked junk mail and trash too). I received a phone call from truck driver whether I placed authorization on door. Since I did not receive the form, I stayed at home. Then an Enterprise rental truck showed up (you would expect a professional delivery company) on in time given time window. (The truck entered into construction zone, that was blocked from traffic, that did not seem professional either.) The IKEA product was intact upon delivery. I was on phone with this delivery company 6 times and took 10-12 days to reschedule and deliver.

The next day we called, this time waiting 45 minutes on hold until they picked up and this person told us to wait another 72 hours. There is no furniture in the house currently and we have no choice but to sleep on the floor. We called again today waiting for one whole hour on the line but they still didn't pick up resorting us to write this review. The lack of communication between them and their customers is terrible. I highly recommend that consumers do NOT buy from Ikea again. They were supposed to be known as a company with one day delivery; it's been one week with nothing received.

Here is how their ripoff worked in my case. The system said: "delivery Monday", but FedEx randomly left one box on Saturday (2 days earlier than Ikea had said, someone must have left them into my building, which was fine). Here is the weird part: the driver chose not to deliver the other box even though he had it in the truck. I later read on the tracking record that there was an issue with a barcode (?) (but they never indicated that to me). Called FedEx and they said: "delivery Tuesday morning." Waited 5 hours. No one came. Called Ikea, they said the order was lost, they'd contact me in 72 hours.

Meanwhile, w/ no notification, FedEx then drove up to my apt bldg (which is key access only and has no way to contact residents from the street) a few times (those count as "delivery attempts"). Now they refuse to deliver it. I cancelled the order, but cannot be refunded for the shipping. I must say Ikea and FedEx have a very interesting, even Kafkaesque scam going, b/c they won't take a cell phone number (so that you could at least know they are outside). Ikea said they can't refund the shipping charge because of FedEx, and FedEx says they can't refund the shipping charge because of Ikea. And so it goes.

I wasted my day taking off and kept calling everyone that I can reach all day. But it was useless. They rescheduled it for today. Then they said they will be in my house first at 9:10 am. And it is 12:55 pm now. Every time I call, they are a few minutes away! And I hope they will come today before midnight. You know what, I was going to buy something else from IKEA again to replace those dressers, but then I changed my mind and went into a local furniture store. Price was better, quality was way better, and my local furniture store deliver and assemble for free!!! If you think about details, IKEA charges double, and you get tired to do it!!! First of all, I read that couple of kids died because of these dressers. And I saw that there is no communication between them. No one knows who is doing what. Their system and themselves sucks!!!

This review is to hold IKEA accountable for their incompetence and all-around poor service, and also to serve as an example for other customers to consider when choosing where to purchase their furniture. I knew IKEA was a budget-friendly option, but I did not anticipate this level of headache from such a widely known company. Never again. Anyways, onto my fun story.

On the Friday before my classes begin in Baltimore, I chose to buy some furniture for my bedroom from IKEA. All seemed well. I scheduled for IKEA, who utilize XPO Logistics for deliveries, to deliver and assemble the furniture on Saturday. We scheduled for them to show up anytime between 2-6pm. I drove an hour from Silver Spring to my new home in Baltimore at 12:30pm. Fast forward to 8pm (yes, a full 2 hours after the scheduled window), IKEA sends only 2 delivery gentlemen (wonderful guys may I add!) for a relatively large order. At 11:30pm, we figure out IKEA sent a faulty screw for the bed, and we are unable to complete the assembly. I go home at 1am an unsatisfied, yet hopeful customer.

Bad luck. It happens (Although, I've never had this happen with any other company.). Fine. Fast forward to the next morning. I drive to the College Park IKEA (the one closest to me), who inform me they have ZERO ability to get in contact with the Baltimore IKEA, which in itself boggles my mind. How can a company with a national brand be unable to communicate internally?! Still, I am able to get the needed screw 1 hour later after complaining (as politely as possible) to the store manager.

Also here, let me note that IKEA stores do not have any telephone number by which you can contact them. They only have one national operating system that plays an automated message for TEN MINUTES that you cannot skip, and subsequently (and I kid you not.) hangs up on you. In my life, and I can say this without exaggeration, especially after many long, long holds on the phone, that the IKEA customer service via telephone (or lack thereof) is the worst I have ever experienced ever.

Anyways, since their customer service phone line remains a sadistic joke, I had to drive to the Baltimore IKEA who rudely inform me that they cannot send anyone that day, despite all of the inconveniences and time lost. I finally persuade them to schedule a delivery for tomorrow morning (yes, I am still dealing with them in the present moment to my dismay).

Since I enjoyed the company of the initial assembly men, I decided to call XPO Logistics and ask if they could send back the same technicians. However, I find out that either the IKEA rep at Baltimore either lied to me or failed to communicate my new order to complete the incomplete assembly. Aside from the lack of sincerity, compassion, and/or competence, If I had not randomly called, I would have been sitting on my tush, staring at a wall from 9am-1pm and perhaps even longer, none the wiser.

As of now, I don't know how IKEA will handle this. I want to assume, they cannot make the situation even worse, but I am not hopeful of that any longer. I will most likely have to start school sleeping on the floor, which I actually wouldn't mind at all, if it were not a direct result of IKEA's ineptitude. I'd like to make the side note that in all honesty, I am grateful that this is my most alarming problem at the moment in life. Nonetheless, I wanted to type this out so that my experience could be shared and available for other potential IKEA customers should they be interested. To anyone from IKEA, if they care to read this, I will be filing a complaint with the Better Business Bureau if this is not resolved to my satisfaction tomorrow. Thank you and have a wonderful night!

We next contacted customer service by phone and they advised the item was no longer in stock at the Charlotte, NC location. We were advised to monitor the website daily for new shipments of the item, versus IKEA contacting us once the item was available and holding a top replacement piece. So, with no other choice we went forward with monitoring the website on a daily basis in hopes that IKEA would get more dressers in stock. On 8/6 we were driving back from Winston Salem to our home in Charlotte, NC. While on the way home we checked the website and found that to our surprise there were 13 dressers in stock!

We stopped at IKEA on our way home (no receipt or damaged item at this time). We patiently waited our turn at customer service and explained our situation with the IKEA customer service representative. We also asked that IKEA hold a top for us (for approximately 1 hour) as we continued home, picked up the damaged top and drove back to the store. A manager (white male with black hair) advised that IKEA would not hold the top, but never provided a reason why. He also said, "The odds we would sell 13 of the dressers on Sunday is slim."

Without any other choice, we hurried home, picked up the damaged top and returned to IKEA. We again waited patiently in the customer service line and explained our situation to a new customer service rep. Keep in mind, this was about 1.5 hours since our initial face to face conversation with customer service. The new customer service rep checked the inventory and advised us they were completely sold out. Obviously the manager we originally spoke with was not paying attention to the thousands of customers that were roaming around him, the fact that it's back to school season, nor was he familiar with the popularity of this item. Needless to say we are not happy. It has been almost a month now since we have started this process and we still do not have our dresser.

My 6-month pregnant wife now has a 40-pound dresser top in the back of her vehicle and will no go back to checking a website numerous times a day in efforts to get lucky enough for IKEA to get a new shipment in. She will then have to haul and unload the top on her own, wait in a customer service line and attempt to exchange the top once more. I am curious on how IKEA management would respond to this? How is this good customer service? IKEA has not once offered any kind of resolution to a problem that is 100% their fault. We did not cause the crack. We opened a box, that has turned into a nightmare. We have not been offered a partial refund due to the damage top, we have not been offered a store credit. There has been no empathy from anyone at IKEA about this situation.

The simple solution today would have been for IKEA to hold a top for us for an item we had already purchased, while we returned with the damaged top and could complete a simple exchange. Again, this is no fault of ours and we are doing all the leg work for IKEA's mistake. However IKEA failed to do this and we are back to square one with a useless dresser that we have already paid for. We would appreciate a resolution from IKEA that does not involve any additional legwork on our end. We hope that they understand that the customer is the number one priority and we hope that they continue to become better and more in line with their competitors when it comes to customer service.

She said that if I was "seeking some sort of compensation," I would have to inquire at the store. I'm not seeking "compensation", I just want the product I paid for and for them to fix THEIR OWN mistake. We're looking for a new bed set and we're planning a complete bathroom and kitchen remodel. They will receive $0 out of the tens of thousands we will be spending. Pay for one product and receive something else. I guess bait and switch isn't illegal anymore?

We had the set for 1 week before we knew it was unsafe, and now we have to have an incomplete/un matching set, or go out of our way to schedule another trip to Ikea to take those pieces back. Even though there is a truck that will be at our house to pick up 2 of the pieces affected by the recall, they are unwilling to just put the other pieces on that truck and offer a return since they aren't affected by the recall. This has been a terrible experience. I would never recommend them again, and will never shop there again. I can't believe they won't just put the pieces on the truck while they are here. This isn't a case where I've had the furniture for 3+ years and am trying to bilk the system to get money for used furniture. I got it 1 month ago, it's within the 90-day return policy. They won't take it unless I go to a store. This is completely ridiculous and unacceptable.

Unfortunately, I need the cabinets I ordered because they match ones already installed a few years ago. I would have chosen another store (there are many now that are competitive with Ikea) for my cabinets if not needed to match. I am scheduled to receive my cabinets today, but have not heard from Ikea or the delivery company about the time (was supposed to receive 4 hour window yesterday). I am very disappointed in the service and will not be purchasing from Ikea in the future.

The problem is today is July 14th and my product just got here, but it doesn't end there. After receiving the product from the "Mayflower" shipping company, I opened it up and found a missing piece for one of the Adils legs. So not only was the company approximately 9~ days late, they also left me with a crucial missing piece. Ikea is very well known, but no one should ever order online, unless you want to be left very dissatisfied with careless shipping companies as well as very poor shipping times. This will be the last time we shop with Ikea.

I asked to talk to a manager, Donata (a manager) appeared and advised me that IKEA could do NOTHING for me, that they don't care and it was my problem if I didn't count the boxes when I was getting them. She was extremely unprofessional, accused me of trying to cheat IKEA and didn't have any skill or desire to resolve the situation. I think IKEA has to be responsible for their staff and should value the customers. Donata, the manager, ruined my day. I want to know what steps IKEA will be taking to resolve the situation.

Once again I was disconnected when I tried to reach customer service. It took a lot of work to navigate their phone menu. I went around the usual route and selected an option that was not related to returns. When I finally reached a rep, she assured me that I would receive my refund. It has now been two weeks since they picked up the items. No refund. Plenty of time for the items to get back to their facility. They did not respond to the two emails I sent either. Terrible service. I will NEVER buy anything from them again.

I called Ikea's customer service and (I kid you not) was hung up on around 5 times because they were too busy. I finally decided to use an unrelated channel of customer service. After finally getting a hold of a representative, I was told a part had been delayed so the shipment would not go out that day. I asked if they could simply skip that item and deliver everything else. Nope, not a possibility. I was then told that I had been emailed twice about the missing part - completely untrue - and that I would be contacted by email within 24 hours to reschedule the delivery.

Waited about 30 hours before calling. Again, it was nearly impossible to reach customer service. I was on hold for nearly an hour before someone answered. I explained my situation (yet again) and the representative told me that a part had been delayed (yet again) and that I would be contacted within 24 hours to reschedule the delivery (see a pattern here?). Fed up, I asked to have it taken care of right then and there over the phone. He transferred me to the Brooklyn store customer service who told me that the manager would take out that item and have it delivered when available (when I was originally told that was not possible). I was told the manager was off on their 'lunch break' (at 7PM) and would contact me when they got back in 20 mins. I had been on hold collectively for at least 2 hours, so I told them "No - I'll just hold another 20 mins and they can pick up the phone right when they get back, thank you."

Currently still on hold with them as I type this. $1300 and a day of work missed later, I'm still furniture-less. Throughout this whole ordeal, I was lied to and bounced around for no reason. Not once did they apologize or offer to reimburse my delivery and assembly fees. I have never been so appalled by such a sheer lack of customer service. This is the last time I ever order from/step foot in an Ikea.

My Husband call Ikea, shortly they do new order and inform us our delivery will come at 5th of July. I really get angry because we have limited budget not to afford hotel, so we bought a new bed from Wal-mart and start to wait IKEA. Yesterday (4th of July) my husband called IKEA customer service to be sure that our delivery reached us. They checked from the system and confirm us that everything ok, 5th of July our furniture will deliver to our address.

By the way nobody called us to confirm the timing of delivery. Today we saw a truck in front of our address and my husband asked the driver. They come from IKEA, they have our furniture on truck but they see that our delivery cancelled so they couldn't deliver us. On the system again our delivery seen as Cancelled!!! I get crazy. Nobody call us for cancellation. We are really upset. I hope you will receive my mail and that show you how the works going on IKEA US.

I called back and finally got through to a female customer service rep whose voice could not have communicated more clearly how little she cared about working to resolve my concern. She informed me that it was "too late" to add another item to my order, and that I would have to pay an additional $99 delivery fee if I chose to spend more money with her company. I went ahead and placed the order since I was already committed on the other two items, but these are my last IKEA purchases ever. Unbelievably poor customer service.

Upon checking I was informed there was a miss from your end and if I could kindly accept re-delivery on Friday. Being a single working lady, I had to take off on Friday to accommodate your re-delivery. Very surprisingly the whole day went off and no one bothered to call or inform me and there was no delivery whatsoever. Today morning I called the logistics team to check about my missing delivery and I was told there is a miss at the logistics end and they will make sure to deliver it at any cost today. I waited the whole afternoon in my bare newly taken flat for delivery but to no success. When I checked in the afternoon I was constantly reassured by Jamie saying they are struggling with driver issue with the change of the depot but the delivery would certainly happen today.

Now it's evening, no one has still called and I have wasted my whole weekend waiting for an uncertain delivery. Upon trying to call back the office there is no one to answer. I am extremely frustrated and disappointed with the pathetic IKEA service. I have been an avid IKEA customer but this is the worst I have experienced. I demand to be duly compensated for this worst experience and loss of my precious time.

This order was for a client as I am a General Contractor licensed in the State of California. My current hourly rate is $75.00/hour with a $150.00 minimum. On Saturday June 25 I hired a capable hand to assist me in the assembly of the units. The first box was opened to find there were no fasteners for the assembly. I phoned IKEA immediately and after being put on hold for the next 20 minutes I spoke with April. She said the fasteners could be in one of the boxes in a plastic bag. All of the packages were opened and NO fasteners were found to assemble the PAX items #s 202.145.71.

I once again called IKEA and after being shuffled from one department to another and actually put on hold for 53 MINUTES! This was supposed to be after sales department. This took over 2 hours of my time. I was actually told my hold time was because of the week-end! HELLO!!! Don't most people attempt to assemble this unit on the weekend. I finally talked to a Mr. Michael **. He gave me a case # **.

MY SUGGESTED REMEDY IS AS FOLLOWS: IKEA pickups up the delivery at IKEAs expense. As the packages are sitting unwrapped in my driveway, with nightly fog, time is of the essence for IKEA to recover their worthless (to me) merchandise. I have contacted American Express and have put the charges on dispute until this matter is resolved. In addition my charges for hired help, my time, including this letter to date is $680.00. In I find IKEA responsible for this charge for their negligence. ALSO: I told this woe to a friend and he just laughed. He said, "Don't you know all IKEA deliveries come incomplete? They are a complete joke." IKEA's terrible reputation precedes them. I remain, A very dissatisfied customer.

I want there by person. Talked to the associates and manager BUT they told me it's an online purchase and we can NOT do anything for you and they were so RUDE. I called MONTREAL to the online purchase customer service, and they pass me to FOUR different manager??? I was so angry. I explained SIX times my story. At the end she told me that missed amount was the shipping fee! But I never lived there I didn't even moved there. They choose shipping date by their own and they did not even call me on shipping date.

I cannot understand. What if I was living there, what if I was not home, without letting me know, of course they SHOULD NOT come to my place!!! I explained many times to the online manager 'SHEMISA' that I was not living there and I returned the bed then why they tried to deliver it??? BUT she was so RUDE! And then NOTHING. They just made me FRUSTRATED.

I'm so sorry but the CUSTOMER SERVICE is TERRIBLE in IKEA. I'm NOT impressed at all. I COULD NOT get my money back and this is awful for me. Hopefully people read my review and be aware of this shipping terrible problem with IKEA. Now in my opinion the rating for IKEA is zero and I will never back to shop in this company.

After waiting on the line for 35 minutes this time, I have another pair of dresser bottoms set out using standard shipping. I ask if they can be set out any faster because "I've [literally] been without a dresser for almost a month now." The representative claims that standard shipping is the only option that they have and, [expedient shipping] just isn't possible."

Five business days later, another set of dresser bottoms arrive at my door step. Trusting that this time they will surely be the right size, I hire a carpenter to finish the job as I attempt to finish other work in the far room. Much to my disbelieve, the bottoms are not the right size, so now not only did I just spend money hiring a carpenter to be here, he won’t even be able to fix the dresser for at least another week. So, once again, I set aside time to call IKEA, hoping that this would be the afternoon I solve this problem once and for all.

After spending also an hour this time on the line, speaking with two different representatives, I asking for a refund because at this point, I just need a dresser, they tell me something about having to redeliver the dresser back to the store? When I had it delivered in the first place because I don’t have a car? It was pretty hard not to voice my frustration with the representative on the phone and very kindly, she hung up on me almost instantly.

Because it is one of my days off, I really do not have the energy nor the time to call customer service back just to have my problem linger on any further. In summation, it is by far the worst experience with any customer service calling center I’ve ever had, and I truly regret trusting IKEA to deliver up until this point. Defeated, frustrated and disappointed, I end my day, without a dresser, without a refund and without hope.

I believe customers who trust online companies should be respected and not hustled with fake telephone messages and non-functioning email addresses. I would STILL appreciate the four bloody teeny screws necessary to put this cart together. One extra. One in case it's needed. Or should I just frame the pieces and hang them on my kitchen wall??? Incidentally, the instructions with my purchase told me to "tighten the screws again two weeks later to ensure the piece's..." blah blah blah. Now, how does one do that when some of the screws must be in the inner parts of the cart? OMG. Never will I buy from IKEA again.

Week passed nobody called us, and we called the Ikea again only to find they have no record about our previous call. They told us they can't reach the store directly, and will investigate if they can find any trace of our last call??? ;))) In any regard they offer us to drive to the store (2 hours drive). I thought they are joking... No more Ikea.

On the phone with our daughter just after pulling out of the parking lot, she informs us we need to "get the slats for the bed" or we can't put it together. Back to the store, that is in and of itself like a trip to Dante's Inferno! "Oh, we don't carry the slats and we can't order them here!" was the young salesman's answer. So off we drove to Marin to deliver the items to our beloved grandchild. Now, 3 days later I called the phone number to IKEA... in Baltimore MD... so much for local sustainability. "You can't order that over the phone, you have to get those in the store!" Have I mentioned that I HATE IKEA?

Another hour on the phone with another person gets me to where I want to be. Although there is no searchable "Article number on their site, the new phone rep gives me the secret article number for ordering the bed slats. After I pay for the item, a notice pops up that indicates I can be part of a customer satisfaction survey... Oh be still my rapidly beating heart!!! I can't wait to unload!!! Oh but wait... what's this??? The link is broken!!! ARRRRGGGG. Oh how I loathe and abhor and did I mention hate? I hate IKEA!!! Also, no one could tell me where the products were made. The design came from Sweden, but where was it made? No phone rep or in-store sales rep knew the answer to that question. Next time, we'll just send money to our dear grandchild! THIS is how young people get old fast!

The new delivery was initially scheduled for June 8th. I had a conflict and called them (20+ minutes in queue) to change the delivery date to June 11th. Everything went fine (or at least that's what I thought) until now. I'm right now in queue for 37 minutes because the initial person that I talked with said that the delivery is scheduled for June 15th (???). Again I do understand that issues happen but make your customers wait 20+ minutes in a queue to have their needs addressed is outrageous! IKEA has good products with reasonable price but I'm not sure how they will survive with such bad customer service.

From the start of the delivery, there was something wrong -- No phone call came, telling me when the delivery truck was arriving. At the time I placed my order, I had received a 4-hour window for the delivery, but the driver did not call to say they were arriving at a specific time (~20 - 30 minutes heads-up would be the courteous thing to do).

The first thing I hear from the deliverymen when they show up (the pair of them) is that they can only leave my items in ONE SINGLE ROOM in the house. I had ordered 39 pieces total for 2 wardrobes and couple of bookcases, and I let them know the items need to go to several different rooms within the new house. He then basically threatened to leave without doing the delivery if he can't take everything to a single room. "Fine, then take them all up to the 2nd floor master bedroom, please." He did at least confirm for me that they are allowed to wear shoe covers before walking all over my brand-new hardwood floor. Great, thank you very much.

So they started hauling everything up, but of course, things started piling up because of the sheer number of pieces (big pieces, too, because of the wardrobes and the bookcases). Mind you, this would have been prevented if they were willing to take the bookcases to the right rooms. But everything simply had to come to a single room (and spill over to the hallway). Then the same deliveryman has the gall to rant about the dangers of tripping because there's too much stuff. I pointed out the fact that they created this problem by refusing my request to take everything to their rightful room. He says that that's MY problem, NOT HIS. Oh, he could clearly see me dragging those heavy pieces to other rooms on my own, just to clear space for them. But he obviously couldn't appreciate the original reason behind this too-much-stuff-in-one-room problem.

Fortunately, no glass shelves or doors were broken during the delivery, and I did open up the boxes with obvious damage to the outside, just to double-check. And great, everything seemed fine. I sent them on their way, but gave them NO TIP due to their rudeness and their uncooperative attitude. And from the way he rushed out of my house so meekly and calmly, I thought to myself that he probably wasn't expecting a tip anyways. The point is, I paid the $90 delivery + $40 picking service fee, and I still ended up doing the extra work that they should have done just to move everything into their rightful places. I would have been happy to tip them generously if they were a little more helpful -- but these deliverymen were obviously not happy about providing services I paid for, and did not care that their customer was unhappy and very dissatisfied with their level of service.

Finally, I saw the truck off, and lo and behold, on my way back up to the 2nd floor, I found a sharp, big dent on my brand-new staircase wall! They made a big dent, an inch wide and 1/2 inch deep, straight into the drywall with one of the heavy items, while making a tight turn in the staircase, and did not feel that I needed to know about it. THIS was the real reason why the deliverymen were in a rush to leave!

In summary, I have had at least 6 or 7 deliveries in the last 30 days (including one other delivery from IKEA), and so far I had been successful in keeping my walls, floors, carpets, and windows safe from scrapes, dents, and breakage -- but not this time. IKEA might provide an affordable alternative in the world of furniture for the masses, and they might be quite good at what they do in their own warehouses. BUT the rudeness, the uncooperative attitude, and the carelessness with which the third-party delivery company handled my heavy items, AND the property damage they caused in my brand-new house are, to me, fair justification for the poor rating of IKEA in this review. IKEA, keep your customers happy, even outside of your big warehouses, in order to actually keep your customers. But trust me, I won't be one of your customers anymore.

I replied, "Yes, you do. I have bought Swedish meatballs to-go from IKEA Burbank many times; so, you do." He then said, "We don't sell food to go, unless you pack it yourself, because we can't control the temperature of the food." I replied, "Yes, you do. IKEA Burbank sells them." He replied, "Well, maybe they do in IKEA Burbank, but we don't do it here." I then said, "You should tell people this before they drive for half an hour and fall in line, just to buy Swedish meatballs to-go." I then left, very disappointed and upset, that I had wasted my time twice, when they could have announced that they will not honor to-go orders of hot foods in this particular location. I drove back home and resolved to make a complaint, by phone or email. I tried to find a complaint line for IKEA on the internet, but I could not find one.

There is a customer service line, but the woman that answered my call was also rude and contradictory. According to this woman, who did not even give me her name, "They are not supposed to serve hot food to-go." When I said that they do in IKEA Burbank, she replied, "Well, they are not supposed to." So, according to this customer service agent, IKEA Burbank is doing something against company policy by allowing customers to take hot foods to-go. This is too ridiculous to believe. Then I asked, "How are they doing it, when they are not supposed to by company policy? Where does it say that in your policy?" Her reply was, "I don't have the policy in front of me, but they told us that." She then amended her statement that, "They are not supposed to (allow take-out of hot foods)" by saying, "It is the store manager's discretion to do it."

Well, that is quite a bit different from saying initially that, "They are not supposed to," implying that IKEA Burbank's practice of selling Swedish meatball entrees to-go is somewhat rogue, because it is against IKEA policy. I did attempt to send IKEA corporate a complaint and inquiry about their to-go policy, but I do not know if it reached them. I could not find a designated complaint line or email, it was only for customer service inquiries. So, there were no apologies from the chef or from the customer service person on the phone, just too bad that I drove 30 minutes twice and lined up twice just to drive back home 30 minutes twice disappointedly. Rudeness seems to be typical for IKEA and lack of consideration for customers, based on my own experiences and the complaints from this site alone. I wonder what IKEA policy truly is on take out of hot foods from their restaurants. I could not find anything online about it.

I called IKEA customer service the next day and explained what happened. They simply said the delivery company is different and they got nothing to do with them. I asked them if it is ok to treat their customers rudely like this and their answer was the same. The next thing they say is I have to pay delivery charge again and that's the only option I have. I'm not sure how this is my fault and why I have to pay again, more than that I was treated badly by the delivery company and IKEA couldn't do anything about it or they just don't care how the delivery company talk to their customers. I cancelled my order and IKEA didn't refund me my delivery charge, even worse they didn't talk to the delivery company of how they treated me. Hope someone from IKEA reads this and treat their customer with respect.

I tried to call Caroline immediately who starts her workday at 4 PM and left a voice mail, followed by a few more phone calls during her working hours - she did not pick up or return my call. I called IKEA today to try to speak with someone else who could help and was told no one else could help unless I physically went to the store - which is ridiculous that EVERY TIME you need to order something for the kitchen counter tops, you need to go to the store (which is not close to our home).

At this point, the counter top company cannot fit us in to install next week even if we heard back from IKEA today which means we will go even longer without counter tops or a kitchen sink which has been our situation for over one month. I am extremely frustrated with IKEA and their lack of working with the customer. Quite frankly, if IKEA had estimated correctly or more, we would not even be in this position and would have the counter tops in next week. I would never recommend going through IKEA for this - it has been a nightmare. The customer service is HORRIBLE and its absurd that only one person in the entire store can take an order over the phone.

While in the store, I did sit with an employee and she at no time mentioned the sale. The only reason that I did not schedule an appointment on this day is that I was going to be leaving for a trip overseas and felt that it may have been to far in advance to schedule. The employees act as if you are bothering when you ask them for anything even with assistance to plan your kitchen which is their job. There also appears to be tension between the employees.

While I was overseas I was speaking with IKEA via email as I started thinking that I do not have a kitchen to return to so it was in my best interest to start planning the appointment for them to come out and measure. The person I was speaking with kept telling me the only way to schedule was to print out an authorization form and send it back. I was in Italy and enjoying a beautiful vacation. I explained that I didn't have access to a scanner or fax. I asked if I can give consent by email with my credit card info and the answer was "no". This all took place while the sale was going on. I then told her that I would have to do it when I return.

Now at no time was it conveyed to me that I was planning a kitchen during a sale that I would not be able to benefit from because by the time I can get everything done the sale would be over. I then returned from Italy three days after the sale was over and went straight to IKEA. I was then told, "You just missed the sale". Oh well! Omg! Terrible customer service. Asked for a supervisor. The employees said there was no supervisor there to speak with and I could come back but really couldn't tell me when a manager would be available. I conveyed everything that I just listed and they just kept saying nothing could be done.

Then a woman came from customer service as we were walking away. Apparently they called someone while we were standing there. This woman Veronica from customer service just says, "the employees from kitchens oh are they leaving," and she doesn't even address us as we are walking past her. It's as though she really didn't want to do anything either. We then had to ask, "Are you speaking about us?" She said, "I heard you had a problem". I started explaining that I was never told about a sale and she kept saying it was advertised everywhere. I told her that one of her colleagues indicated that they didn't start advertising until the sale was almost over. She just kept saying they advertised everywhere.

She then said, "I was the one that was speaking with you via email". I really wanted to say, "Wouldn't you feel the need to tell me that there is a sale that I'm going to lose out on if I don't get you the form?" Honestly when I said that I had been in the actual store during sale and that no one conveyed it nor was it advertised that should have been the end of it. She then said, "Okay, I will extend it just this once because of the emails but you will acknowledge that IKEA did nothing wrong and that it was your oversight". Ugh! She should not be in customer service.

Then I order the cabinets and appliances from them. Upon delivery, the delivery guy tells me my range glass was shattered. I call the store to let them know, and I get this same woman, Veronica on the phone. She tells me that she will call me back before the end of her work day. She never called. I had to call the store which took me two days to egg an a tail person on the phone. She said, "Oh, I was suppose to get back to you right". I mean come on. What store runs like this.

Then my order came without pegs for shelves which I told her. She said they would get them out to me. She never put the request in. They never arrived. I had to physically go into the store or the cabinet installers would not have been able to get the shelves up. Unbelievable. She honesty benefit mentioned them again even knowing my install was taking place in the next few days. Then the installers put in a request for different size handles because the individual in kitchens out in an 18 inch handle to fit a 30 inch cabinet. I conveyed this to get and once again she tries to take the heat off IKEA and says that was my fault. I tell her it was her employee that put in the handles and all the other handles sizes were consistent with the cabinet size.

In addition the installers damaged a few panels so they put in a request for more. She tells me that she has to send me another authorization to pay for these items or I can't receive them! The installers were actually very nice and they did a good job with the exception of this. When I told her IKEA needs to handle, Veronica kept talking over me! Ugh I'm so done with IKEA. There is no accountability. As if everything that happened wasn't enough, I was actually in kitchens ordering the cabinets and I saw a bad dispute between a customer and an employee. The employee failed to factor in tax into the total. The customer simply asked what would the total be including the tax. The employee actually responded by saying, "You figure it out!" The customer became furious. Once again no manager in sight. The dispute began escalating with both parties feuding! What happen to the customer is always right!

The only guarantee they could give me was that my bed would be delivered between the hours of 9am-9pm on Wednesday…effectively meaning I would need to stay home for the entirety of the day…something not easily done when working full-time. After trying to explain that I would be willing to wait a few extra days to ensure an evening delivery, the employee informed me of an IKEA policy that they are unable to hold items for more than 24 hours. My options are now: 1) Use 8 hours PTO to stay home Wednesday to ensure the arrival of my new mattress. 2) Keep it in the store until Tuesday and either come in before 3pm to schedule same-day delivery, rent a truck, and deliver it myself...before 8pm of course. 3) Strap it onto the top of my sedan now (Monday evening) & hope it doesn’t fall off on my drive home…then find a way to move it into my new place when I get the keys Tuesday.

My main question is why are you unable to speak with the delivery team until after a purchase is made? This seems to be counter-intuitive and resulted in a huge headache of a Monday night. While the customer service team wasn't particularly rude, their unwillingness to work with a customer & strict allegiance to (ridiculous) company policy put me in a tough situation. Long story short, I immediately returned the mattress and will be looking elsewhere. My frame has served me well but can now be seen on Craigslist.

I called NA Logistics whose recording says "our #1 priority is customer service" and asked where the driver was. They said he left. I said I was exactly on time... Early even... They said the driver waited more than he should have. I asked what they could do. Said the driver couldn't be that far away. They said there was nothing they could do and I would have to work it out with Ikea. I call Ikea... The lady is nice but took NA Logistics side after they told her they called me multiple times... Lies. She did waive the $50 missed delivery fee. And now I have to wait a couple more days for my delivery. Now I am just wondering if I will get everything I ordered in one piece... We'll see. Ikea... You did ok. North American Logistics failed big time. I will not shop at Ikea again because you are as strong as your weakest link.

After feeling guilty and horrible for asking help, I politely thanked her and let her go. Moving through the store, I came across other items that I liked and had questions about them. But there was no one to help or they were just too busy and directed you towards some computers on the ground floor where all the information was available. Really! Did they really expect me to take the elevator to the ground floor, look up my answers and come back to the second floor! So, I decided to buy whatever was simple or self-explanatory. I wasn't the only one feeling that way, others were complaining about the poor service as well. After finalizing my list that included the sectional couch, a coffee table, an entertainment stand, and some plants, I went to the ground floor to collect these items. Once on the ground floor, I was horrified. The shelves were as tall as mountain cliffs.

There was no way that I could lift the heavy furniture from these shelves alone and put them on my cart. Perplexed, I looked around for help! A lady directed me towards some of the workers in yellow jacket who could help me. After some running around, I found one guy dragging an empty trolley. "Excuse me, I was wondering if you can help me pull out my furniture. I am alone and the stuff that I need is heavy.", "Sure, give me your list, we charge $40 for helping to put items on the cart." I stared at him. "You do realize that I am giving you business for over $1,000. It's just that I am alone and I can't lift the heavy items from the shelves and place them on my cart!", "Well, I can't do anything. We charge $40!". "That's outrageous! Can I speak to the manager?", "Sure", he croaked with a condescending look. He mumbled something over his wireless set.

I waited for 20 mins, the manager never showed up! Alas! I paid $40 and he helped me take out all the items. At the checkout, I chose home delivery, but wasn't sure if I needed to buy assembling services. I had heard IKEA furniture was easy to assemble, so decided to give it a try on my own. Two days after my stuff was delivered, I realized that I will be needing assembling services. I called up IKEA. After patiently waiting for 37 minutes and 14 secs, a pleasantly sounding woman came on the phone. I told her that I had bought stuff from them and needed assembling services. "We don't provide assembling service after you have bought the stuff. You can buy that service while checking out.", "Are you serious! Why didn't the cashier tell me when I was checking out!? What am I supposed to do now; I bought several things from you and I can't assemble them!"

"I am sorry! We don't provide assembling once you've left the store!! Is there anything else I can help you with?" I hung up! I found another assembling service, who promptly came and set up everything for me. The entire experience has left me shocked and angry. I do wonder if other people have faced something similar? If yes, why are they alright/comply with these mindless and money-making rules. Clearly, it's not aimed at our (customers) convenience. What is the reason behind IKEA's popularity? Or have we simply become so accustomed to the ill-treatment meted out to us by the multinational corporations that we think this kind of service is normal/acceptable?

I strongly feel IKEA is a microcosm of the lackadaisical attitude that we face on a daily basis by so-called big brands and corporate giants. I have now pledged to never visit an IKEA store. It won't affect or change anything, but it's my small way of saying no to bad and inhuman service. After all, these corporations exist because we let them get away with everything!

Anyways, the redelivery happened and this time they delivered the wrong product. Back to square one, I kept calling the store and every time it was hours of waiting and talking to numerous people and different people from the management team. Now I am 15 days into this non-sense and still don't have a product that I have paid for. I finally decided to cancel the order and asked for a refund. Once again, guess what I have to deal with NA Logistics to have them pick up the packets and deliver it to IKEA (undamaged) and only then I would be eligible for a refund. I have spent at least 20 hours or so chasing these people and for no good reason. I am done with IKEA and am posting this msg so that people are aware of the mismanagement and unprofessional business practices ongoing at IKEA.

It's not small amount and I have written to Nederlands HO & Sweden HO. I have manifested in video myself in various expat forums in Brussels itself. It's simply matter of looking in system & giving a customer higher due!!! I am very very disappointed with their complete insensitiveness and lack of professionalism. Hoping they will show good commercial gesture in all their tall claims of Goodwill.

First problem: the map shows the layout, which is totally confusing at best, and nowhere on the map is listed anything remotely close to outdoor furniture. Since no associates were available to answer my questions, I took a guess and headed toward dining furniture. I quickly saw that anyone in a wheelchair, using a stroller would be challenged to maneuver the space. And families with children were going crazy trying to keep track of their kids, who could easily hide among displays in the tight aisles.

Finally I found the dining area, and the associate there told me that no, I shouldn't be in the back corner of the 2nd floor (dining area). Rather, I want to be in the opposite corner of the first floor. So I asked how to get there. After receiving some totally confusing directions, I decided to try to figure it out on my own. Clearly the layout of the store is designed to force you to walk through every department, which is nice if you are out for a long stroll. But if you just want to get to one particular area, good luck.

I finally found what I wanted and found a cart designed for larger boxes. After some searching at one of the kiosks, I found which bay and section the table was in. And when I got there, I realized the shelf was a little bit high to reach what I wanted. It was just a couple of inches too high, but too high is too high. And I didn't relish the idea of pulling an 80 pound, fairly wide box down on myself. So I asked an associate if he could help me pull the box down. Nope - customers have to get their own boxes down. Really? I almost walked out but decided that I had gotten this far; I was going to make this work somehow.

Eventually with some wrestling of the box, I finally was able to get it off the shelf without hurting myself or damaging anything else. THEN I tried to lie the box on the cart; but the wheels of the carts don't lock, so the cart kept spinning away as I tried to lie down the box. After several tries, I was able to wedge the box on to the cart just enough to keep it from falling off and worked my way toward the endless checkout line. The cashier was very nice and even offered to help me get the box better aligned on my cart. I wish I had caught her name -- she made the trip worth all of the other hassles.

Final aggravation: I got outside, where there were signs all over indicating that "Yes! Our Associates will be GLAD to help you load boxes in your car." Really? I waited 15 minutes to even SEE an associate. Not one in sight. Several other people around me were as frustrated as I. One man went back in the store to find out how to get assistance out front and was told that no one was working out there right now. It's a Saturday afternoon. You'd think that Ikea would realize there might be some people who needed assistance with loading things in their cars. Apparently not. I got home and assembled the table easily enough. It's beautiful. Very sturdy and is exactly what I wanted. But never, ever will I purchase something from Ikea again. The hassle wasn't worth it.

Clearly IKEA does not care enough about their customers to be concerned with the mobility issues of the handicapped unable to walk through the store. Clearly IKEA does not care about the dignity of handicapped customers to allow them to shop independently. Why on earth don't you have the kind of special shopping carts to be used with the wheelchairs? My friend had to push me around. The yellow bag was insufficient to hold all the purchases and despite my handicaps, I was forced to hold things. No one of your staff helped us. They walked past us and ignored us even though it was clearly obvious that I was in pain.

The only staff member that was of any use at all was the guy in the warehouse where the furniture kits are. We had a flat cart that I was holding on to while my friend pushed the wheelchair. I had to lean way forward in order to keep the wheels of the flat cart from tangling with the wheels of the chair. He took over the flat cart and loaded the items needed and pushed it to the cash register. Clearly you don't like handicapped shoppers and do your best to discourage them from shopping in your stores. I certainly will never shop there again.

He then began to assemble the Galant storage system. After getting the bookshelf put together and opening the next boxes, we noticed the colors did not match, there were missing pieces and extra pieces. We gave up that evening. The next day he returned the whole set except the bookshelf that was assembled and the employee agreed that several of the boxes had incorrect pieces, wrong color and we were missing several parts. Since my husband's credit card was frozen due to a fraud attempt, they issued a store credit for almost $900.

Several weeks later, I used the store credit and bought various things. One of them is the Brusali nightstand for $50. I assumed a small piece would not have nearly the same issues, since it all came in 1 box. I put the whole thing together and the door is about 4 inches too wide for the front. There is no way it was assemble wrong because the shelves fit inside... any wider and the shelves would be too short. I will never buy anything from this store that needs to be assembled again. It is a total waste of time and money and EVERYTHING has to be put together. EVERY. SINGLE. THING. This is impossible when half of the items you get are wrong, mismatched, or defective. Wish I could give 0 stars!

Labeling sucks. I don't feel like learning a 4th language while shopping (English, French, Greek already). I read dozens of bad reviews about IKEA to satisfy what I have sensed when I go to IKEA (about a dozen times in my life). I read the reviews because it fortified my latest and LAST experience buying from IKEA (and wow, does IKEA read these I hope?) It's global this company IKEA and it's global... The customer service is the worst I've seen anywhere, by any company. Walking through the hamster maze of retail... where NO EMPLOYEES MAKE EYE CONTACT, ACKNOWLEDGE CUSTOMERS walking right in front of them. None, ever. ALL Target stores are amazing in customer service (just to mention something, there are others); Target should train IKEA employees.

I finally had the funds to buy the shelves I need at the most reasonable price (Kalax... you know) at Cincinnati's IKEA and purchased them last evening. Though I didn't spend thousands of dollars the box was extremely heavy and I could not even move it. When I finally tracked down an employee and asked how I get the heavy item on a cart, he acted annoyed and said he'd find another employee to come help. I asked this guy how I'd get it to my car, "There are people out there to do that." Oh, sure... ok.

Got to register. The cashier so strange I don't know what to say. Frenetic behavior. Pointing, out of sync with procedure on the register, telling me to go wrap things then out of line with my bank card... holding up the line, awful. I'm a long time cashier. Trust me, this guy was bazaar acting. I walked away thinking he had to be high. Customers behind me, same looks, same experience.

I get to outside with the heavy Kalax shelf box. I pull cart over to side of doors and against the building as told to do. Watch or wait for ANY employee outside that can help load. I see lots of customers with their purchases loading their own vehicles with very heavy stuff (most have brought friends, kids, relatives to help, I was alone... and a mistake!)

I wait, watch... see a guy way way way over in the parking lot gathering carts. I look through the windows back inside to 3 male employees chattering in the snack/food area at tables. I motion to them. They actually did nothing, no head nods, no wave back, no nothing. I held up my receipt, pointed toward boxes, they could clearly see me...

I stood there, at the loading area, watching the 3 men inside, the guy in the massive parking lot with carts, and remember other times I've moved stuff as a single woman... and did it myself. Up-ending, tipping end on end, the huge heavy box (5'3", 140lbs)... into the back of my Honda. All this in broad daylight... 5 PM. So, bye bye IKEA... I have better places to find my stuff. You're too far up a dangerous crowded interstate anyway. Have a nice day.

Things didn't go as planned. A lot of people understand how toddlers who are tired can be and our son can be full of energy. My husband and I walked and ran as we tried to find workers who was available. Instead we ran into them in clusters only helping 1 other shopper so we continued. Our son grew rather impatient and decided he would go from bed to bed and lay on them (we was looking for our bed at this time). As my husband was getting him off the bed we heard a worker with a rather ignorant tone say "THAT'S A $1,000 BED AND A CEMENT FLOOR." We literally sat down everything and left. NEVER AGAIN! To not only speak to customers that way but you clearly seen us chasing him? And the daycare center pfft what a joke!

The delivery guys came and only brought up 7 boxes. They proceeded to tell me there was a problem and they searched the truck for 25 more minutes, then insinuating that IKEA made a mistake and I really did not have 10 pieces in my order. I showed them that this was incorrect and while I had 6 pieces of furniture, it was split into 10 boxes. They said that it was not their problem and they did not have my remaining boxes and that I needed to contact IKEA. I asked them to wait so I could look at the labels and see what was missing. They refused. I immediately called IKEA to figure out what happened and when delivery of the missing items could be scheduled. I spoke to someone in customer service named Walt, who left me on hold for 1 hour and 17 minutes. Once he returned the call he proceeded, "Hi, my name is Walt, how may I help you?"

Realizing that he was the person who helped me before, I told him what happened and he said "Oh yeah, here's your case number." I asked what happened because I was on hold waiting for over an hour for him to tell me where my items were. He said he FORGOT he put me on hold and took 2 other calls while I was waiting and that there's nothing he can do for my missing items until they conduct a 2 business day investigation with the delivery company. I, then, asked to speak with his supervisor, absolutely baffled by him saying he forgot I was on hold and took 2 other calls. The supervisor, Shy, said "Yeah, that happen sometimes... sorry." (EXCUSE ME?)

I then let her know the situation and my frustration and asked for a refund of my delivery fee since I had taken off of work, had the delivery company bring part of my order and tell me it wasn't their problem, had Walt forget he put me on hold, and would need to wait 2 more days to even reschedule another delivery. She said, "Well, I don't know why you think we would do that. Part of your delivery came." YES, part... but not all of it. She was incredibly rude. I then spoke with corporate, reported them both, and had my delivery rescheduled for Sunday (2/28).

Sunday (2/28) my delivery was supposed to arrive between 9 am-1 pm. I received a call at 8:44 am telling me that there were truck issues with the delivery company and they could not bring my items. They asked to schedule for Monday (2/29). I told him this was unacceptable and I was not taking off of work again for an unreliable delivery service that I've already had issues with. He said they could bring it between 6 pm-10 pm that evening. Sunday evening comes and 10 pm rolls around and there's no delivery!! I was home with my husband making dinner and waiting around. I did not get a call, but received a voicemail saying that we had "missed" delivery and would need to call IKEA to schedule a new delivery. Being that I was home all day and did not get a knock or door bell ring, I know this was not true.

I called them today, (3/1) and let them know what was going on and that I just wanted my husband to pick our missing items up in the store (now that he is home and could use his car that is bigger than mine). They told me that they do not have the items and would need to put me on hold while they called the delivery company to tell them to bring the items back to the store, which would take another 2 business days. I was then on hold for 31 minutes when I was reconnected with a completely different employee who said, "Thank you for calling, IKEA, how can I help you?" Really? AGAIN? I'm not sure anyone is aware of what is going on over there. I told her what the issue was and she told me to hold while she called the delivery company... great, again. I was on hold for 20 minutes when she came back to the line and said my items would be refunded to my account. Again, not what I wanted.

I explained that to her, was placed on hold AGAIN. She then said I would need to wait 2 business days for my order to be returned to the Baltimore store and they would contact me when it has returned so that I can then go pick them up. I asked for the refund of my delivery fee where I was told, once again, that this would not be happening. One of the items received on the first delivery was chipped and I will be calling corporate for a refund of these fees. This process has been outrageously ridiculous!!

I would not recommend making a purchase from IKEA to anyone. The customer service representatives and supervisors are incredibly rude and the right hand does not know what the left hand is doing. They refuse to stick to what they say and cause extreme inconveniences on every level. My father, active duty navy, is stationed in Japan and told me to use IKEA since he ordered 186 desks for an office on base. He saw this process with me from start to finish and had 2 more offices in Japan to furnish with 180+ desks each needed and he will no longer be giving this business to IKEA. We are NOT happy customers and will make sure we tell everyone not to waste their time or money here.

The lady who so called assisted us wrote the wrong item number which caused us to spend another 45. minutes in the exchange and return lane. By this time they were closing. After being there for 6 exhausting hours, I have concluded I will no longer do business with this company ever again. I have purchased small items before with IKEA and I would say their quality isn't all that great and the durability of their furnishings is Wal-mart quality at best. Customer service is very poor. I would highly recommend for anyone considering shopping at IKEA, not to buy your products through IKEA,

However, it's great place to gather Ideas, but I would avoid purchasing furnishing items that require a lot of assembling. Face it, these people do not make much more than minimum wage, for this reason alone, expect incompetence. I have learned a valuable lesson. Stick with furniture stores, Lowe's and maybe even Home Depot for your home improvements and home organizer. Get ideas from online Pinterest and do it yourself websites. You will save yourself a lot of unnecessary stress, high blood pressure and a lot of time and money. The only good thing I can think of is the cafeteria.

You're better off spending your hard earned money at estate sales, yard sales, furniture stores, and using your brain to tap into your own creativity. There is more I could complain about IKEA, but after the day I've had with dealing with employees who do not care about assisting their customers, I'm just too tired to reveal other unnerving experiences. Trust me when I say their products do not uphold as one would expect and you're overpaying for products that doesn't stand the test of time. I hope this helps others who read this to please think twice before buying their junk. It's not worth the trouble.

I tried to contact IKEA, but it was after business hours. I contacted them the very next day in order to figure out what was wrong. It was explained to me that I must wait 48 hours to try and place the order again. I waited 48 hours and attempted to the place the order again. I got the same message about not being able to process it. I contacted my credit card company to see if they had any record of attempted transactions to be processed. They did not have any record that IKEA ever attempted to process the transaction. I call the IKEA customer service today (February 24th) to try and process the order through the phone. This time it just says the transaction is declined.

The customer service representative says he will need to check with his back office to figure out what is happening. Once he gets back on the phone, he simply explains to me that there is nothing IKEA can do to process my order at this time and that I am being restricted from placing any future orders with IKEA online. I ask to speak to a manager to get further explanations. The manager gets on the phone and explains the same thing and includes that I need to contact my credit card company to get any further details on why my card could not be processed. But they refused to give me a single detail as to why they are banning me from making any purchases online.

I contact my credit card company and they explain to me once again that they don't see any attempted transaction, that there were no holds on my account, and that everything was in good status. They suggested that IKEA get on the phone with the credit company to confirm anything they needed to process the transaction. I call IKEA back and explain this to the manager as well as the fact that the previous manager had said I should contact my credit card company for further details, even though they have no way of helping me with this. The second manager just basically says that the credit card company wouldn't have any information since it was never processed and that there is nothing else they can discuss on the matter.

Never have I had this happen to me with a business, especially one that I've spent thousands of dollars with. They wouldn't even give me the decency of an explanation as to why they decided to ban me from online purchases. You'd think I was maliciously attacking them. I wanted to pay them $880 because I like their products. And this is how they treat a good paying customer? I'm disgusted with this.

This is the second product that I was sold on (liked the Gorm shelves) and had gone back to get more, only to find out that the shape or size had been modified by a smidgen, but enough that I would have to get rid of my previous products and start over if I want to expand and make things work well together. Ikea, you have tried to go all out on small, modular products. But you ruin it by changing a product. I realize that your sense of rational economy means that you should ALWAYS be trying to make one more penny. The idea of small works for people who care about the ENVIRONMENT, but we are intelligent enough to figure out that if we have to throw everything out and start again, we are not meeting our own goals. Unfortunately, I think you've lost any loyalty from me.

We scheduled delivery for the next Saturday. They called to cancel because of weather. I waited another 2 weeks. They called to say they would deliver. I hit "0" as they suggested (if I had questions) because I wanted to confirm that they would also pick up the box spring and mattress that they were supposed to pick up. The first person told me they had no record of that OR that I had any problems in the past. At the end of an hour and 15 minutes, I was told that they probably had the information to pick up the box spring and mattress and the delivery would probably happen. I have never worked so hard to buy something in my life. I will never order anything for delivery from IKEA again.

I asked to speak to a supervisor and was told they would say the same. So I have a table that I can't use. So much for "make your own table". Nowhere did a flag come up saying they were not accountable. I spent over $1000 for the bed (which was missing screw holes in some spots) and a table I can't use. NEVER AGAIN. I need more furniture. Thinking somewhere else.

The scheduling person is absolutely 'simple' to say it mildly. I was called in the afternoon and was told that the shipment will arrive the next day and that someone has to be there to sign for it, but they could not give me a delivery range of 4 hrs. I informed them that I cannot take off work a whole day on such short notice to receive a delivery. So the conversation was that I am usually be home at 5 and if it is possible to get a delivery time in the afternoon. I was told by the shipping company that they will call me back.

Of course I never received a call-back, and I had to retrieve the phone number from caller ID. When I called the next day - since no one answered the phone during the day. In the evening I finally reached someone and I was told that my order is in limbo because I requested a 5:00 PM delivery and the shipping company is waiting for IKEA to approve it (in other words they were asking for more money). I made it clear that this was not what I asked for, but was told that the request had been send and that there was nothing to be done until IKEA responds.

I called IKEA and explained my situation. The customer service person was nice, placed me on hold several times and called the shipping company. I was told that the next day I will receive a call and the shipment would be scheduled. So yesterday I did not receive a call by the afternoon, I and rung IKEA back, again I was placed on several holds for ever and was told that as far as they can see - my delivery is scheduled for Friday and I will receive a call the same day (yesterday).

Of course the shipping company never called and this morning (Thursday). I called IKEA back. Again I was told that delivery was scheduled for Friday and the shipping company will let me know by tonight a 4 hour window. Since I no longer believe what I was told - I took the initiative and called the shipping company again - and what do you know. I was told that my delivery was not scheduled and that they do not know when they get a full truck and will come to my area.

Well I am on the phone with IKEA now (again) for the past 52 min and have been transferred around and around and my call dropped twice. The last time the IKEA agent came to the phone, I was told that a small item I had ordered appeared to be missing from the shipment and that is the reason (now) that the company will not schedule delivery. Like I said I keep on getting the runaround and I am still on hold - and nothing is resolved. To be con't...

The salesperson was hurried to move on to something else and gave me all the forms (she wasn't supposed to anyways). I left the waiver with the cashier. Delivery arrives as scheduled. 39 pieces the man told me and kept repeating this. Finally all pieces were piled one on top of the other in the bedroom. Two hrs later they return to deliver 2 more they forgot. The next day assembly arrives, they rang the door bell and I couldn't get to the door pronto and when approaching the door I see an unmarked car with tinted windows leaving the driveway. I ran to the front porch and they drove back in. They identified themselves but you wouldn't know these were the workers - very scary. They said they called me but they didn't even have the correct phone number for me, which I confirmed 2 days before.

They didn't assemble and quickly left onto their next job because the baseboard was not removed and that I had lights to install but did not pay for assembly of the lights- that's another fee that the sales clerk did not inform me of and only told me there was an assembly fee and even if they were to assemble today I would not have the lights installed on the wardrobe because I hadn't paid for assembly which I couldn't do over the phone either... I would have to go back to the store pay a 79 dollar penalty for them to return another day and pay for light assembly. That was part of the waiver. I didn't really see the fine print because I was so hurried and not informed.

They also told me it would be 79 dollar for them to return and kept repeating this. OMG!! I then called customer service and was on hold 20 mins at a time and spoke to several rude people and had to keep calling back until I reached a "normal" person who then rescheduled the assembly for the coming Saturday so that I would not have to miss another day off work. The lighting assembly was not booked until I paid for it. The next morning I returned to the store paid for all and had baseboards removed the same day. I confirmed all assembly. Later that night I counted to make sure all 39 pieces were there. They weren't. Two doors were missing from the original delivery. I called and they promised a delivery the morning of the day of assembly. I get a call the day before delivery and assembly and they proceed to tell me that I have no assembly booked and only light assembly and that their schedule did not show a wardrobe assembly.

They wanted me to go back to the store to discuss and show I paid for a wardrobe assembly with my bills but could not assemble anything at this time... Also demanding I pay 79 dollars for rebooking. After two painstaking hrs on the phone and missing an appointment, they finally allow me to speak to a manager who could not accommodate the error THEY made and could only reschedule 2 days later. I am waiting for the doors today- hoping they will arrive and now hoping that Monday this job will get done. I will never ever shop at IKEA again. They are horrible. After reading reviews I see I'm not the only one and feel better knowing this. Wish I read the reviews before. Don't shop there especially if you have to have something built for you.

Then came the single wardrobes... Oops I have 6 drawers for a double wardrobe not a single one and 3 shelves for a double wardrobe not single one! I was mortified the time and money spent I was cursing myself. When I looked back I realized when I placed the order I didn't clarify how many drawers and shelves I wanted for the double wardrobes and the single ones. I was so angry with myself. I resided to thinking I'll have to put these in the garage and go and get the correct ones. I decided to call IKEA customer services before I ventured back out again and explain my predicament. I spoke to someone called Mike. I explained what I'd done and that I had 6 assembled drawers for a double wardrobe and 3 shelves and I needed them for a single wardrobe.

IKEA because they'd just saved me a lot of money. I thought the least I could do was disassemble the drawers for them.

So I tried and ended up damaging the drawer to the point the screw tore through the wood. OMG OMG why couldn't I just leave it alone. I was almost in tears and so angry with myself I'd just damaged a perfectly good drawer in my attempt to be helpful. I rang IKEA again and spoke to someone called Beth. I explained my situation and what I'd just done. She advised me to take the damaged drawer back with all the others and it was completely at the store's discretion whether they'd exchange the damaged drawer. So I thought I'd completely understand if they didn't and that I was getting to exchange most of my order. So I piled up 5 assembled drawers, 1 broken drawer and 3 shelves and headed back to the IKEA in Nottingham. I parked in the loading bay and went to the returns area.

When my number was called I went and explained my situation to the salesperson (I wish I'd gotten her name now). When I told her what had happened to the broken drawer she said she'd ask the supervisor. Whilst she did this I went back to the loading area and unloaded all the drawers and shelves and took them back in. When I got to the counter the salesgirl told me they were going to refund me for the damaged drawer!!! I was gobsmacked I really did think they were going to say 'no' and I would have been fine with it. Who does that? Who gives you your money back when you break and damage an item? I've never been so impressed with a retailer and I'm not easily impressed!!!

Everyone I spoke to was lovely, helpful, understanding and efficient! Even after I got my credit voucher which I asked for as IKEA were happy to refund the amount back into my bank account. I went back into the main store to the storage section spoke to the advisor and told her what I was looking for. She told me what aisle and location each item was on. It was so easy to find everything I wanted. I went through checkout and used my voucher. The day had started with me stressing thinking about the time and money I'd lost but IKEA turned that around in such an amazing way that I'm their greatest fan and a customer for life. I've also bought my dining table set and guest room bed from them and I'm going back almost weekly now buying things I need for my new home. IKEA thank you so much for being customer orientated and looking after me.

The initial call to customer service during the delivery took nearly 40 minutes and the respondent was more interested in telling me she wanted to order the same IKEA sofa and did I like it etc.! Today's two call center employees could not get through to the Schaumburg store either and though the case number was rectified, there was little they could do except wait and asked me to call the IKEA back at a later date. This call took 60 minutes! Still have heard nothing from Schaumburg, IL store. Every phone call to IKEA call center takes at least 15 minutes before another human picks up, and you can never speak to a person from your local store.

Although the quality of the furniture and innovative designs and price point are what we are all looking for if the US corporate doesn't take a good look at the poor level of service at 'ground level' the perception of IKEA as a low end brand will continue. IKEA intends their brand to be represented for innovative family friendly design and super cool small space solutions... Just wish the added bonus of wanting to continue to shop there was supported by good training of employees!

The day before the order was due to arrive I received a call from the automated server and it stated that the order would be delivered between 3pm and 7pm. I then called the customer service number as I was concerned that if it wasn't delivered until that late they wouldn't have enough time to assemble it all. The lady I spoke with at the customer service number was quite rude with me saying "they do this all the time, the lady scheduling knows we are getting both delivery and assembly and she will ensure they line up and that it won't take the assemblers long to put our stuff together".

On the day of delivery I get a call from someone with a very strong accent saying they will be there in 20 mins. An hour later I then get a call from my staff that we sent from BC saying that was the assembly people that showed up and our items were not yet delivered. The assembly called IKEA and they said our items were still going to be an couple hours so the assembly team had to go on to the next job. When I called the customer service number they said the best they could do is have the assembly team come back 2 days later!!! I then asked to speak to a manager, the girl on the phone kept saying "they can't do anything for you", I had to ask more than 20 times to speak to a manager before she would asking transfer my call.

I talked to Alex the supervisor, he called the assembly company and still couldn't get it till 2 days later. I explained to him that I would have to see if I could get people together to assemble it as the staff that traveled there from BC were flying in 2 days and that it needed to be done sooner. Instead of trying to help me he started talking about how IKEA would get charged $50 if we didn't cancel our assembly within 48 hours! The customer service is sooo bad they couldn't see that they were about to cost us THOUSANDS of dollars for sending staff out to Edmonton only to sit around and wait for them not to show up even after I called to confirm they were going to get it right. But no Alex was more concerned about the $50 IKEA would be charged. After talking to them on the phone for more than an hour, I got nothing resolved and was now just more upset about the situation.

I then called my staff and was able to arrange two of our laborers to help start assembling the next day as it was already 7pm there. In the meantime our items still hadn't been delivered. I was then called by the delivery guy saying he would be there in 20mins. The owner's wife had to go to site to let them in to deliver the items. At 8pm I got a text from the owner's wife saying the truck showed up finally!!! The next morning our staff starting going through our items to make sure everything had arrived, at this time they noticed that the 6 chairs we ordered for the kitchen, only the legs had arrived and not the chair tops. At 8am I phone IKEA again, tried asking for Alex but of course he wasn't working so then had to explain my situation to yet another person at their not so helpful customer service number.

I checked online and seen that they had 16 available at their Edmonton store. Our staff suggested that they could go there and pick them up. I was told this wasn't the way it WORKS! That they have to track it which could take 2-5 business days. They said they have no proof that we didn't already get them (so calling me a liar, I wasn't asking for the whole chairs just the tops, if I had already got them what could I do with 6 tops of chairs with no legs). So again hung up the phone with the not so customer service number with nothing resolved. I will NEVER EVER deal with IKEA again!!! Their customer service is horrible!!! Doesn't matter who you talk to -- they can do nothing to help you.

The house is an entry-level rambler and it doesn't make sense to put a significant amount of investment into. We are looking for improved function and use. Overall it has been an incredibly disappointing and expensive experience. To make matters worse, the IKP stated she left multiple voicemails informing us she was cancelling last minute. This was not true. She may have called, but voicemails were not left until there was significantly less than a 24-hr notice. Since then, Traemand has been contacted multiple times and it has become evident that there is no obvious accountability for the subcontractors they use. I like IKEA products, but I cannot recommend Traemand or their planners.

I asked to speak to someone and was told they would call me. No one called. I emailed but had no response. So rang the next morn as was running out of time to find alternative. I another 40 mins then talked to a girl, got apologies and offer of gift voucher (this can only be used in store!) and assurance that the delivery was rebooked for 23rd Dec. I was very firm that this would be 100% guarantee as if she couldn't we would need to sort out fast some kind of bed. She promised that it was booked and would definitely be with us in time! You guessed it. On Xmas eve with no hope of finding a replacement IKEA FAILED TO DELIVER AS PROMISED!!!

It put us in a terrible situation ringing round trying to borrow something to sleep on. We were even considering sleeping on the floor so mum could have our bed. Worse still is that no one called to let us know or answered my email. On the 30th my neighbour informed me IKEA had turned up with the sofa bed which we no longer wanted and had already told them we would not be there and would not now delivery of it as we wanted a full refund. We were contacted on the 6th of Jan to ask when they could deliver it!! I couldn't believe it. So we have told them to keep it. We want nothing to do with IKEA ever again. The customer service is non-existent. The service is disgusting and the whole company has no interest in its customers whatsoever!! You should be ashamed of yourselves IKEA!

I got on the phone with IKEA customer service and after a long hold and several transfers, was told we would have to return to the store we purchased from and there was no other option. That store is 2 hours away so that's a minimum of 5 hours just to exchange something with no promise we won't have the same problem! The lady was very rude and very short with me. With IKEA, you get what you pay for, but we did expect better than this as far as customer service. We have purchased many things from IKEA but we are done!

I decided to call Ikea and the absolute same thing happened! I spoke to a lady who advised me on the absolute same thing. I told her that I need 100% confirmation that the delivery would be today and she told me to wait until 6 pm. She could not confirm a specific time either. She passed me to some Aftersales agent who did absolutely nothing! He was eating something and chewing while speaking to me! This is extremely unprofessional! He advised that he was going to pass me to Parcelforce and he transferred me to an automatic machine! Not to a person!!! I called Ikea again and a lady named Samantha advised me that she cannot give me any information at all because I was not the person who ordered the items! I am utterly disgusted and angry! These guys wasted 45 minutes of my life trying to answer a simple question: "When exactly the delivery is going to be made?" I am NOT going to visit an Ikea store ever again! Or use their delivery!

The co-worker in Returns & Exchanges subsequently asked me after the gift card had been issued if I had received my Kitchen Event discount. She then told me that she would have to adjust the gift card amount accordingly to compensate for my initial 15% discount. I told her that this would not make any sense since I am still entitled my full Kitchen Event discount since the return was not put back on my credit card but onto a new gift card which I intended to spend today at the Coquitlam location. I also informed her that since the Kitchen Event discount required a minimum purchase of $1000 in addition to the purchase of an appliance in order to receive the 15% discount that I would retroactively be losing $30 on my subsequent purchases since they would not meet the requirements for the Kitchen Event discount.

Co-worker Theresa made a phone call to request a manager. I told her I did not have time to wait around for one since I was in a hurry and she then said it’s “ok” and to “forget about it”. This co-worker was hostile and snippy in her communication both to me and with the previous customer she helped which I had observed. I informed her of her poor people skills and lack of knowledge with regards to how the Kitchen Event discount works. In my frustration I told her that she should be fired for talking to customers this way. She then left to “go get a manager”.

I subsequently went upstairs to select a wider kitchen cabinet since the cabinet I had previously bought was two inches too narrow. As I was discussing the cabinet dimensions with a Kitchen co-worker I was confronted by two Ikea co workers. Upon inquiring of their job titles they both said that they were managers. The manager with the first name of Allen informed me: “You’re done today”. I explained the situation to them. Manager Allen said I would have to leave the store because I made co-worker Theresa cry. I informed him that this is not a valid reason and that I would like to finish ordering my Kitchen cabinet, panels and hinges. Manager Allen informed me that he stands behinds his coworkers before any customer and that I would have to come back another day. He again stated that I was “done today”.

I reiterated my case to Kate from Loss Prevention who at that point had joined the conversation. She seemed more understanding of where I was coming from. She then conferred with Manager Allen and she also stated to me: “You’re done today”. Kate then asked me to leave, and again I restated my position and that I had done nothing illegal and simply wanted to finish making my purchases in peace.

Manager Allen again told me that I was “done today”. I told Manager Allen that his words sounded like a threat that I would get the police involved. I also openly recorded video on my iPhone of part of our conversation for the purpose of obtaining evidence. He stated that his store was private property and that he could force me to leave for any reason. I told him that the fact that co-worker Theresa went to the washroom to cry was not a valid reason for having me ejected from the store. Loss prevention officer Kate then told me that she would call the police if I did not leave. She then escorted me out of the store without incident.

I don't think the quality issues on these furniture is particular cases, instead they could be general design defects. Almost all screws in the middle side of bed frame are loose by self. I tried to tight the screw but after a while the same issues came back. The screw nuts are broken. The bottom of the drawer drop in the middle side. In my view there should be one middle beam to add support to the drawer.

I can understand due to it being Christmas time that they were busy. However, I don't believe that the attitude towards us and the appalling language was needed, which if we're honest was quite offending. We also got told that not all parts were being picked up even though it was clearly stated on the collection form that they were. Assembly Angels, which was the company which assembled the cabinet, sent out a well-mannered and polite member of staff named Jason. He took a look at the collection form and corrected the mistake as they wouldn't take our word for it.

Since we had just gotten home from IKEA, live about 20 miles away from IKEA, and I had just seriously injured my hand trying to move one of IKEA's giant boxes, I balked at having to make all the effort for something that was NOT MY FAULT BUT ENTIRELY IKEA'S. Eventually got the frame assembled for $75 by a nice guy not affiliated with IKEA -- a fair price that demonstrates how overpriced IKEA's services are. Their customer service too is sorely lacking. Face it, they don't need we consumers satisfied, as they pretty much have a stranglehold on their little market niche. Nevertheless, I'll never shop there again unless I happen to be in the market for fairly cheap furniture that requires a Swedish Ph.D. to assemble and lasts about two years.

Even with the delivery service, THE EMPLOYEES WOULDN'T HELP ME LIFT MY STUFF ONTO THE CART SO I COULD CHECK OUT. They said that was included in their other service, which I would have to pay $50 extra for. I ended up squished in a pile of mattresses for a while, but eventually got my stuff out. I figured if I could get those items that far by myself, I could get them to my truck and apartment too, so I didn't use the delivery service.

I then contacted their customer service email address, provided my order number, and received a response back from them on November 22, several days later. The person asked for the 8-digit item numbers from my order, which I then provided. Several days later, they responded back again, and AGAIN asked for the 8-digit numbers from my order. Clearly, no one even read my original email, which already detailed this information. It has now been a month since I originally placed my order, and I still have no idea how to exchange the items I received for the correct order. Additionally, the oversized item that they errantly shipped to me is now taking up a bunch of space in my garage :/ Bottom line: poor customer service, no resolution for my issues, unclear exchange/return policy, and I can't imagine why it would take several business days for someone to respond to a simple request. I had no idea Ikea's customer service was so poor!

No real info back from Whirlpool so I phoned, girl could not find any info on that fridge, I have rung again to Ikea and the c.s. rep says he has sent an e-mail for customer care at Whirlpool, but will do his best. I am beginning to wonder if they gave me another type of fridge originally. Anyhow the saga continues. Also am a carer for my wife and really am using up what little spare time I have on this escapade.

So the saga begins, phone calls to IKEA USA start with a mandatory 1:10 message about anchoring your IKEA furniture, after that is a minimum of 18 minutes of waiting until someone picks up the line. This is all while you're listening to how important your call is! I called IKEA USA at least 5 or 6 times total, and each time the wait was consistently between 18 and 19 minutes, so it's obvious that their corporate 'opinion' of their customers is just really poor.

Sometime late Saturday, I actually spoke with the dispatcher at the trucking company and he said they could schedule me for first thing Wednesday morning. I asked if he blew it on Saturday why I wasn't the first stop on Monday morning. He said something about his schedule and I asked the same question again. He hung up on me! I gave up and ordered a bed to be delivered the next day ($806), the tenants were not happy, but were OK when I gave them $200 off the rent for the night in sleeping bags on the floor. At this point, I cancelled the whole shebang. I told them I wanted a complete refund, they agreed and sent notice to the store to process a refund back onto my credit card.

My credit card that was pirated in Emeryville on the day we bought the bed. OK, now it's going to take the Customer Relations Manager at the store, Julie (ext. 1335) to get me on the phone with the paperwork and just do the credit. Uh huh. It is now the 18th of November and I still haven't been able to get my money back! They've offered a store credit (not including the delivery charge!), but I can't really envision being able to walk into an IKEA and smell that putrid smell of meatballs and particle board.

I called again the next night and went back through my situation. At this point it has been 1 week and multiple "Case" numbers... No one from IKEA has ever called me or my wife, and each email states that we will be responded to within 24 hours. I am extremely disappointed with their lack of response time. As a Manager for an extremely large automotive retailer if this was put on my desk it would have been resolved 6 days ago. Why not check the video. You will see my wife was given two boxes. Have a conversation with the person who picked the order and overnight me box #3. It doesn't seem the complex. We had planned to get kitchen cabinets in the near future and found some at IKEA that we liked, but I will not buy from a company with such poor resolution capabilities.

So now another day for Wednesday 18th November has been arranged. The girl on the phone did apologize for the inconvenience but this hardly makes up for all the waste of time I have spent on a simple return. I would never buy online from IKEA again. It is an awful service dreadful in fact. Go John Lewis. Their service is always brilliant.

My other daughter unwittingly bought a bed last week, paid £40 for the removal of the old one... it's still in her bedsit hallway, causing a fire hazard. It would have been too easy to remove when they delivered - apparently no room in the van, even though they had just taken out a new bed and mattress. The wood chip also splintered when assembled and a main part was missing. Absolute c..p. My advice when dealing with IKEA... the washing up brushes are fit for purpose, otherwise shop elsewhere.

After I received the failed delivery email on Tuesday morning, I called to reschedule. After 40 minutes on hold, I had to abandon the call to get back to work. Wednesday I called -- again, I had to abandon after 46 minutes. On Thursday, I had to abandon after 32 minutes. Finally, Friday evening, I called again, resolved, I finally got a representative after 56 minutes on hold. I understand that it is not this woman's fault -- but when I requested a refund of the $129 delivery fee (since I was going to pick up my items myself from the distribution center), I was told that "the delivery company followed protocol and that she could not refund that fee".

I asked for a supervisor. After another 19 minutes on hold, I spoke with a gentleman who quickly informed me that "costs were incurred" and that the delivery fee would not be refunded under any circumstances. Costs involved? Really?? How about the 198 minutes (including the 5 minute call with this fellow) I spent on hold with IKEA to reschedule a delivery that they gave me 17 hours notice for? I can honestly say that in my entire consumer history -- excepted only by the cross-country moving company I hired a few years ago, this was the most appalling customer service experience I have ever had. I will never spend another cent, second or thought on IKEA. All of you out there -- buy from IKEA if you will.... but if you value your time -- I highly recommend you consider paying a little more for quality furniture elsewhere, because customer service/care from this organization does not exist.

Ok, so my experience was as follows: My daughter wanted a low profile bed, so after looking online and narrowing the choice to their MALM product we decided instead of ordering online to drive 1 1/2 hours to the store so we could see it in person. I'm always a believer of purchaser beware, so best to see what you're buying beforehand. Note - We arrived near closing so staff was anxious to have us out the door. We had a staff show us the bed and print out a complete part list which if you've shopped at IKEA, lists the aisle and bin numbers to pick up the items. We then proceeded to pick up all the boxes and proceeded to checkout where we scanned all the items and compared to our original printout. Everything matched, perfect. Right? Wrong.

The checkout attendant, anxious to get us out the door, did not check box 2 of the bed which came in two boxes, head boards and side boards. Also, the second box, the side boards, do not have a bar scanner to validate it's the second box. So unless you're paying attention and assume the boxes are incorrect you're likely not to double check. Why would you, the attendants are so helpful in directing you. So 1 1/2hr later we're home and bed is installed only to note that the bed is 5 inches too long. Ah, side boards are for a queen bed.

Call IKEA customer support - where they do not delay in telling me it's my fault for not checking and I will have to drive back the 3 hr round trip for a $50 part or ship it at my expense. They then will call the store to ask if there's anything the store can do and that the store will call me back within 48 hours. Guess what, the store does not call me, but customer support does with the same message. My fault. They do not acknowledge and are not willing to address their store's broken process. Recall, the part is only $50-$100 retail value/cost. Frustration on my part - priceless.

Then at 4 pm, I received a phone call from an actual human who said he would be delivering around SIX pm...WHAT? I told him that was unacceptable. My husband has been waiting all day and he needed to call and tell him personally. I then got a call from dispatch that the delivery man didn't feel safe delivering to our house and accused my husband of saying things that I KNOW he would NEVER say and there were witnesses to the phone conversation who also said those comments were NEVER made. Was he angry? YES. As most people would be after waiting ALL day for something NOT to come because you are told you will be penalized if you don't. Not only were we violated by being held prisoner in our own home, but then again by being accused of saying horrible things that were never said.

You don't want our business, IKEA? FINE - at this point you couldn't PAY ME to ever purchase a product from you again. Your treatment was abusive at best, and you want people to pay for that? Never have I EVER encountered treatment like this from a store that I am paying good money for a product from. Oh, and to top it off, after I told them at 4 pm that I have NO interest in their delivery and wanted it returned, they sent me an email at 5:10 pm accompanied by another automated phone call, that our product was delayed yet again and would be delivered between 5 and 7 pm. REALLY? Again, THERE IS NO AMOUNT OF MONEY THAT COULD EVER, EVER MAKE ME PURCHASE SOMETHING FROM IKEA AGAIN.

Today I found out that the local delivery company received my shipment on an IKEA truck on 28 Sep -- 18 days after the order was placed and a total trip of 55 miles from Lebec warehouse to Camarillo (local delivery hub). It's hard to believe that this kind of "logistics" is still possible in 2015. Oh, and they charge $129 for the service! I ordered a shed from Home Depot online and it arrived by Reddaway carrier in 4 days! Does IKEA really expect to have an online presence in 5 years? Have they just thrown in the towel on home delivery?

Guess what! I had to flood their email account to get someone to contact me. I called several times and the wait on the phone is about an hour. After the hour wait, they hang up on me and I needed to call back. Call back and the customer service representative was extremely rude. Then after calling several times I can tell you that ALL their customer services representative are RUDE & UNPROFESSIONAL. Guess what again! The customer service representative tell me to take a car service/van to return the items with the missing pieces and reorder. So I ask about the missing dress in which I did not receive 1 piece. She still tell me to return that too... I am confused and not understanding what I am supposed to return beside the bed in which I receive only 2 boxes out of the 4 boxes and NO DRESSER (2 boxes).

I paid $100 for shipping and now I have to go directly to IKEA to return the partial items that I have and repurchase it again and have it shipped. IKEA refuse to refund my $100 for online delivery. IKEA have the worst service and I will not purchase again. I will make sure EVERYONE I know doesn't purchase from IKEA. I am back to my old apartment now and really angry @ 1:43 am. IKEA better deliver all my furniture today in excellent condition the way I took them off the shelf and checked out!

She told us that she could return it and that was the only thing. I tried telling her that not what I was told or I wouldn't have even waited in the line. She very rudely said, "Well I don't know who told you that, but they don't know what they are talking about." She told me to go get his name, so that is what I did. When I asked him, he took back his statement of what he said before and said "whatever they say is what we can do." I told my mom to return the item. This is not how you speak to customers that keep your business going. But my mom liked it to much to return it, you all lost us as a customer after because of Morgan being so rude. Your store is great, but with employees that are rude to customers you are nothing.

At 8 pm, called delivery company again. "Driver is delayed but will be there within the hour." At 10 minute to 10 pm, I called again. "Sorry to tell you, your sofa never made it on to truck. Can't deliver until tomorrow night at earliest." LIED TO 3 TIMES about delivery! Waited from 2-10 pm for a sofa that was NEVER ON THE TRUCK. Next day, called Ikea – 20 minutes on hold. Not only did we pay for delivery that was totally screwed up, but now that I had to return home (out of state) daughter needed to find someone to assemble sofa after it arrived. Ikea refused to help nor cover cost of assembly and I am now waiting to see if they will refund the delivery fee, since it was completely screwed up. I am currently waiting on hold for customer service rep handling our "case."

My option for waiting: "Your waiting time is currently estimated to be 20 minutes, or you can use auto call back and someone will call you within 24 hours." 24 HOURS!!! Seriously? IKEA is ripping us all off the lure of cheap, throwaway furniture and HORRIBLE service because they are seriously understaffed. And they don't care. WHAT a TERRIBLE business model. Shame on them! I have always felt a bit uncomfortable about the fact that they create disposable furniture, adding to our TRASH HEAPS, but now, I will NEVER shop with them again. EVER. IT is HORRIBLE. I am sorry that they live up to the "You get what you pay for" reputation. Is that what they aspire to be? And now that I am on this site and see all the other complaints that are just like ours, I can't believe they do nothing to improve their service and reputation. HORRIBLE... And I am still waiting for them to answer. How little regard they have for customers.

Finally, I received email proudly announcing the shipment of both orders. I sent another email to cancel one of them but have no faith that any human will respond to it within my lifetime. Gloriosky, while writing this review, after 35 minutes on hold, I spoke with a human. The nice person was not able to do anything to divert one of the orders so I will have to take time to drive to IKEA to return one order, which completely defeated the intent of online ordering. It is as if IKEA does not want to talk to people AND wishes to discourage ordering online. I only wish that they would be honest and up front about it and not accept online ordering.