IKEA Reviews

I ordered 2 bed online 03/28/18 and my given delivery date was 04/06/18. So I took off work so that wouldn't miss them. I stayed at home all day. Even had my husband drop off and pick up the kids so I wouldn't those bed coming. Well later that day I got an email saying my furniture would not be delivered. And I would have rescheduled a delivery date. Like no that's not gonna happen. I have to work people. I have a job to do just like you guys. So I called and was told to wait 45 minutes to speak to someone. Ok I wait and was told it would take 2 weeks to get a refund 14 business days to be exact. 04/20/18 should have been the day. Well that's a lie. I would have to wait now 10 more for my money for furniture I never touched. To get my money back for ** they didn't deliver. I'm pissed. I will never shop in IKEA ever again. Zero stars here.

We bought a daybed on IKEA.COM while thinking it will be easier and faster. Our order was processed and shipped as they promised but then delivery was scheduled without talking to us and when we tried to call and reschedule the wait time was 96 minutes. Yes, ninety six minutes, more than an hour and a half. Crazy. We finally got it and we were excited. My husband started to assemble it only to see that ONE of the parts was broken. We called IKEA, thinking it will be nice and easy, waited 50 minutes on the line only to learn that the only way to deal with it is by shipping out the ENTIRE bed back and getting a new one. What a waste of time and money. This morning we had a change of heart and we decided that despite customer service, we're still interested in this specific bed so I've been waiting for more than hour on the line to speak to a representative. This is by far the worst customer service I had in the past few years.

Visited Ballymun store today 17th/4/18. When I got to location aisle my item to match chest I was buying was out of stock (should have really been quoted on stickers upstairs). I decided to get the same one with extra drawer to match. Again out of stock. There was 3 display models of one I originally wanted. Asked manager, "Could I buy one" as I had got a lift over. He abruptly said no!! Decided to change and try buy different matching furniture back upstairs again with baby and pram the location and aisle on one of the stickers was not there.

If I could, I would rate IKEA at a negative. I typically have had great experience with our local Pittsburgh Ikea store. However recently an online order has been anything but. I placed an order worth $700.00 that I need to cancel. For the last 6 days, I have called their customer service number (888-343-4532), selected every option I could to get a live person to speak with, only to be placed on hold EVERY. SINGLE. TIME. Each time I have been placed on hold for at least an 1hr. I won't wait any longer than that. And that, according to IKEA's customer service is my problem... Apparently, as customers, we need to be a little more patient... I would have continued to shop at my local Ikea, but I will no longer be a patron there and will sing it from the mountaintops... IKEA is the WORST! I've now contacted my credit card company to intervene.

I purchased outdoor furniture from IKEA late last fall. The cushions had a removable cover so I decided to freshen them up and wash them. As I pulled the filling out from the cover, the lining keeping the filling together had deteriorated on 2 of the cushions. I called to see what IKEA would do about this and have been on hold for 50 minutes! In what world is this acceptable!?!?

I ordered an item from Ikea and received 3 different dates of delivery and a month later I still have not received it. It took two weeks to get customer service on the phone to check the status of the item. Customer service still could not help. The online tracking does not actually track the item. I would never order from here again. The price was not worth the headache. Worst experience ever.

Quite honestly, I’ve always avoided IKEA because I do not generally like the big box stores, as quality, value and level of service tend to go down drastically with them. I come from a high end office furniture manufacturer and I have a background as a kitchen designer, and so I have always made a commitment to resolve any and all problems my clients have come to me within a timely manner to the satisfaction of every customer. I can see now that I should keep to my original stance regarding IKEA.

Let me start off with saying. I have been to Ikea over 10x. It is over 45 minutes away. Each time we have purchased something we have had a problem. I have never tried to leave a review up until this last purchase. I have tried over 15x to post a review and their website will not let me. It keeps redirecting me to a blank page. So I don't understand how they have so many good reviews if I can't even leave one.

We ordered an entire kitchen, complete with appliances, on 3/24. We were assured we would have everything delivered by 4/7. 4/7 came & went. We’ve called both IKEA and the delivery company numerous times (sometimes being left on hold for over 3 hours) and not only can no one seem to tell us when our kitchen will be delivered, no one is even certain where our order currently is. Our old kitchen has been completely removed as we were working under the assumption the new one would be in by now. We have 3 children ages 3 & under, no kitchen, and no end in sight. The worst part? IKEA doesn’t seem to care. They haven’t so much as said “I’m sorry” let alone tried to rectify the issue. Unacceptable. DO NOT OPT FOR DELIVERY FROM IKEA.

Bought products from Ikea yesterday. Purchased delivery and assembly. Said they'd be out today from 10-2. Didn't show up until after 3. Told my husband they only delivered. No assembly. Left disassembled items all over house. Husband tried to call the number on Ikea order/receipt. Invalid number! When I came home from work, tried that number and another one from when they called about delivery earlier. Was on hold for 15 minutes, got a busy signal and disconnected. Tried to find another number. Website had many more invalid numbers. Finally found one. Called and was told wait time was 101 minutes. I'm currently on minute 60. Unbelievable. Tried to email. Tried to chat. Both "unavailable" on website. I can't believe this is a professional business.

Sadly you will be lied to and probably never see your money. IKEA is a JOKE. We never got our items, called IKEA several times. Promised several things. We were told we couldn't get a refund yet because IKEA couldn't locate the shipment. We were told we were on the escalated list but when we called back we were told that was not true. We were told 5-7 days for a refund, but that came and went with nothing. We were told that a manager would call us back when talking to IKEA customer service. Never got a callback. Then we were told the next time that IKEA does not make return calls as it's incoming only.

IKEA refuses to post a rating I put claiming it violated some of their “rules”. I simply wrote that they do not care about their customer. I purchased a Brimnes Black 3 door wardrobe. The instructions were very poorly written with no words, only pictographs. There were numerous times where there was no clarity of assembly requiring guesswork and at least 3 hours more assembly time than necessary. I will never buy another IKEA product. They are a pure example of FAKE NEWS not publishing the truth, only publishing positive reviews about their products. Slime, dirt, trash. These words describe their management.

Wow -- I have been in retail for 20+ years and I cannot believe my experience with Ikea. For such a large company they have horrific systems and policies. I have never had to work so hard to give a company money. We are redoing a cottage on our property and decided on Ikea for the cabinets because we didn't want to spend a ton on cabinets and we liked the look of Ikea's glossy fronts. I drove 90 min to get to a store and spent 5 hours there looking at kitchen examples and getting help designing my kitchen on the Ikea website. The ladies that worked in the kitchen area were okay but not overly friendly. This didn't bother me but instead of ordering at the shop I decided to order online which they said "was easy." BIG MISTAKE!

Terrible! Waiting period for checkout and items to return was unbelievable long. And this is century 21 in an advanced and very good store. And it has nothing to do with the person who was at check out - she was very sweet and pleasant but out of 25 cashier stations just four of them were operating. Why?

My whole saga starts in November. I ordered a serving tray for Thanksgiving. It was supposed to arrive with plenty of time before Thanksgiving. Although their shipping speeds are terrible. I did not receive anything until long after Thanksgiving, and when I did, it was some dumb little shelf. Not what I had ordered at all. As other reviewers mentioned, their website does not have a submit button to file complaints electronically, so I called. I waited on hold for what felt like ever, and they finally agreed to refund me in the form of a gift card. This was less-than desirable, but I didn't feel like dealing with them.

We bought a new kitchen and installed it Nov 2012. The fronts of the cupboards are warping now so I contacted Ikea directly and after a month of back and forth they said it was not a quality issue and it's pretty much our problem. About $6000 plus down the drain. In hindsight we should have paid extra for better quality at an actual kitchen place. Their warranty is nothing! And these cupboards are not near a water source!

This review is based on a online purchase from Ikea, not in-store so take that as you may. I never been to Ikea or bought anything from them, there is a local store (30 miles away) that I could have just went to and picked up the item, but for $9 I could have it shipped and gave them the benefit of the doubt. I also read that online orders ship from regional Distribution Centers, local one to me was only 1.4 to 2 hours away, so I figured, not a big deal. They estimated delivery to be March 30th, I was patient and said okay I'll wait but now it has gone 1 day past that with no updates.

This company has horrendous customer service and integrity issues. Never ever order a delivery here! I ordered almost a thousand dollars of items that I still do not have in November 2017. Every single time me or my husband call to reschedule this we are placed on hold for more than one hour, get hung up on or their customer service line is simply ringing BUSY! We question if anyone even works there... SCAM!!! There is no way to get any help from this company. Period. For busy people this is NOT the company to purchase from! IT is sickening.

On February 14, I ordered a kitchen island to be delivered. The earliest I could get it delivered was March 6th. I was hoping for it sooner, but was okay with it and went ahead and ordered online. It never got shipped out from the IKEA distribution center until March 3rd and was therefore not at the local delivery company until after 3pm the day it was supposed to be delivered, confirmed by tracking. I waited around all day and never received a call saying it would not be delivered.

The actual in-store purchasing process is fine, I had no issue there. However, if you need something delivered, or God forbid something is missing/needs replaced because of damage - then you're in BIG trouble. These people never answer the phones, and their website conveniently does not work. I have done the 45 min - 1.5 hr wait times on the phones 5 times - and that was just to get my item delivered properly. Now when I call to get items sent that were missing/damaged I get "All circuits are busy" every single time I call. I have been trying to call them for 2 weeks now.

I was supposed to receive a delivery on 3/28. They said they'd call 30 min before it's delivered. Instead, they called when at the door! By the time I got out, which was less than 10 min, they had left!!! This is ridiculous! I've been trying to re-schedule the delivery for 3 days now! I've sat on hold for hours, and finally talked to their useless agents, who twice now told me to have rescheduled me, when in fact they haven't! Now, how much brain do you need to use to re-schedule something as simple as that! I am cancelling the order, and never in my life buying a single thing from IKEA! It's been my worst nightmare!

I posted this in Ikea Atlanta but I think more people should beware how Ikea handles problems. So we made the two hours each way drive to this store because we've never had issues with Ikea furniture, had no experience with their customer service. We buy a new dresser for our daughter we were expecting at the time and head home. Go to put the dresser together just to discover they had dried a screw hole into a knot, when putting the screw in it all chunked out. Not a problem, customer service assures me they will send a replacement part immediately.

My boyfriend and I placed an order on 3.17.18. It was supposed to be delivered yesterday and I never received it. First, why am I pay $29 shipping for something that takes over 12 days? I emailed Ikea, contacted them on Facebook and I've gotten no responses! I then called and stayed on hold over an hour and didn't get through. This was my first (and last) time ordering from Ikea. WHAT A SCAM! I will be filing a formal complaint and disputing this with my credit card company.

I've ordered kitchen cabinets from IKEA but never received the gift cards as they had advertised. I called 4 times trying to follow up on the gift card status and each and every time I called, it took at least 45 minutes to an hour before a 'live' person answer the call. After explaining my situation, I was then told to call another number for gift cards, of course I had to wait again. That gift cards department has no clue what I was talking about because they only handle gift cards purchase but mine was a special promote and they couldn't help me.

Ordered a chair on 3/20/18 with expected delivery of 3/27/18. On 3/28/18, tried to check order status on the IKEA website but it was a useless website so I called to check on status. After a 1 hour and 15 minute hold an agent came on the phone and said that my item had not shipped yet and that she did not know when it would ship. I asked for a refund at that time and she said that she would have to transfer me to the refund dept. Another 3 hour hold and unfortunately, I fell asleep, total hold time was 4 hours and 3 minutes and still no resolution. TERRIBLE CUSTOMER SERVICE. They charged my account on 3/20/18 but did not ship item and hold time is unacceptable. WORST CUSTOMER SERVICE EVER.

Ordered online, said 3 week delivery time. I was ok with that and prepared. Email came that delivery was on the 27th between 9 am and 9 pm. Then phone call came delivery between 5 and 9 pm. 9 pm no call no show. Have attempted to contact store a dozen times. I am continuous transferred and hung up on. No solution as to when my items will come. Delivery company stated they do not come to Cape Coral often, they stated their driver did not show. How is this my fault... Send another driver, come the next day. Do not make me wait, I am the customer!!! I have 2 bedrooms literally tore up... My husband took a day off of work. I have a home study coming up in which I NEED THE FURNITURE!! OR I WILL NOT PASS. I cannot wait another month... I have notified my credit card company to cancel, since I have spent over 12 hours trying to contact IKEA and can't get any answer.

As I was writing the same type of review as everyone else, my chairs arrived. Customer service is horrible! Can't get ahold of anyone! All I can say to everyone upset for the same reasons is be patient. Your order will arrive!

I noticed from reading the reviews that furniture does not get delivered in NY. I waited and waited but no furniture. I’m really disappointed in IKEA. I will have to take a trip to the Brooklyn location to either cancel my order or pick it up in my small car. What a shame. I paid for delivery and no one contacted me. $29.00 delivery charge was too good to be true. I should have read the reviews before I made a decision to have it delivered.

Original delivery date was for 3/13/18 then it was changed due to the weather to 3/20/18, today is 3/26/18 and still my items have not been delivered even though online tracking has stated since 3/30/18 it is out for delivery. I have sent emails and tried calling but nothing gets through or no response via email. I spent over $400 on my boy's new room and their loft bed, sofa and etc. have not arrived still! What gives IKEA, where are my items?

I ordered 2 kitchens from IKEA at the same time - one arrived and the other is missing. Of course the larger order is missing ($6K). I have tried calling IKEA and the phone says "all lines busy" and hangs up. I have emailed - no response. I have tweeted them and now put notice on Facebook. I have no idea how to get a response and am living without a kitchen.

On Mar 3 I ordered 4 items for $150. On Mar 5 IKEA tapped my Mastercard. On Mar 9 they emailed to say delivery would be Mar 12. On Mar 12 I got a phone call from the trucking co: nothing from IKEA was provided to them. On Mar 12 I got an email from IKEA, stating deliver would not occur Mar 12. THAT'S IT. No apology. No alternate date. No further details. So I called... On hold 15 minutes, their bad, my adios. So I looked onsite for a link to write to. Yes, they have "general comments". Through that portal I stamped my foot, told them to cancel the order. Two days later, no refund. Ten days later, nada. On Mar 23 they did refund my Mar order. I did get an email somewhere along the way saying sorry we are late in responding to your email. I think we all know why they're late: poor service=plenty complaints.

I went to Ikea a week and a half ago bought 2 dressers. Told them I would need a delivery date of Saturday since I’m off from work. Delivery was schedule for today, received confirmation from them yesterday that it would be here. Guess what, no delivery. I was on the phone with them from 1:36pm to 4pm and was told that somehow my furniture had disappeared, SHOCKING, and I had to wait till April 2nd for them to be delivered. You screwed up and by the comments I see before me I can see I was not the only one, I told them to pretty much go (explicit language) and give me a refund. If you can bring it home do so but do not. I repeat do not have them deliver your stuff because it will magically disappear. Shame on you Ikea.

IKEA Group/IKEA USA Your Customer support is incompetent and horrifying. Hours and hours of wait while agents and supervisors lie to your face. Case no ** for logs. Due to Ikea's outdated order change system they suggested me to cancel whole order, wait for the money to be reverted to gift cards (650) and rest in credit card and then reorder. With no other option offered, I had to agree. I then waited for 2 weeks. Post which I called them each day (min wait 1-2 hrs) for the status and each day agents including supervisor would tell me that it in the RED list and will be processed today. Next day again the same story while also telling me that the agent/supervisor before did not push it or did not process it correctly.

Purchased couch and chair in the store on 3/15/18. Was to be delivered on 3/20/18. Did not show. Was able to contact shipping who said they forgot to put it on the truck. I asked to cancel the order and they gave me another extension to call. Absolutely no way to contact customer service for cancellation because they never -- I mean NEVER -- answer the phone. EVER. Finally resorted to canceling the purchase on my credit card. Ikea has still not contacted me about this.

First delivery date 3/13/18- between 1:00-5:00 pm delivery truck never showed up. I call North American logistics. Said they have not received the shipment from Ikea and will call when it comes into schedule delivery. Second delivery date. 3/20/18 between 11:00 am- 3:00 pm. Someone was home all day. The driver knocked on wrong and left. Did not call number I have on the door. When I call NAL they said the driver knocked on the right door. I look at security cameras and clearly the guy knocked on wrong door. They won't have him turn around even though it's only been 15 minutes since they left and tell me I need to contact IKEA to schedule redelivery.

Ordered March 13 at 6:42 a.m. Order information - delivery set at March 19th. Came and went. Tried calling CS several times to no avail. Website useless unless you enjoy going around and around getting the same non-information again and again. No tracking data provided other than "Parcel" so no way to track. March 20 got email saying shipping beginning - shipping label created for FedEx. Still no progress on actual shipment. Let's just leave it as not exactly Amazon.

After purchasing a sideboard piece of furniture to be delivered, I cancelled it within 4 hours realizing I had made a mistake on measurements. After waiting over an hour via phone, I was informed the delivery would be stopped and my money refunded. I then received a delivery call and yet again spent an hour waiting on the phone for them to tell me I really needed to go back to the store to solve the problem. (100 miles round trip). Went to the store, got nowhere but somehow the delivery did get cancelled. Was told I would receive a call the next morning to issue a refund. Nothing, nada.

I had ordered a dresser from Ikea online and was emailed a shipping date. So I took off work, waited for my delivery and nothing came. I called the delivery company and they let me know at the end of the day that Ikea did not deliver all the parts to my product. I call Ikea to resend product and a new delivery date. They inform me they no longer have the product in stock and will refund me my money right away since this was their mistake. This was beginning of February. February 20th still haven't gotten refunded or a new dresser. I call Ikea again and they forgot to process my refund and told me it will show up to my bank account the next day.

Went into Ikea store where sales associate wrote an order for a few kitchen cabinets and a standard countertop. Countertop wasn't in stock, so he had me fill out a credit card charge pre-auth form and said someone would call me to get my credit card number when the countertop was in stock. They never called. Cabinets were delivered, but no countertop. After hours on hold and another half hour talking to a powerless phone agent, she said I never paid for the countertop and I'd have to come into the store and fill out a credit card charge pre-auth form. She was brilliant. Telling me to do what I already did. So, it's another trip to the store and more delay. I was thinking of buying a full kitchen for my house at Ikea. Not a chance now. Way too many ways for it to go wrong. And Ikea will do nothing to correct their own mistakes.

First you cannot change the pickup date on an online order. Then you call customer service the message "you can not use this line because you are out of area instant the reason for 800 #". Then website says CS opens at 6 am but a message (later same day) says 9 am. CS is no help any way. They can't do anything. Had to cancel the order and redo it but no one told the store. Then they had wrong items on the cart. Had to go to returns to straighten this out. Needless to say I won't be going back to IKEA.

I ordered a couple shelves online. The shipping time was not bad. Once I received them and opened the package I looked over the shelves and they had scratches and some other nicks on them. I complained to Ikea and they sent me new ones. When the second shipment was delivered again I looked over the shelves, and again they had scratches and nicks and one had a strange deformity in the shape. I did not bother to reach out to Ikea again about the second set of disappointing products and instead I purchased shelves elsewhere that were much better quality and condition.

I ordered several items for over $1000 online and paid the delivery fee. A delivery date was provided when order was placed and I was advised that a time window of delivery will provided by their shipper one day before. I never received any timeline notification from the shipper so I took the day off and waited for the delivery, tried calling IKEA several times but gave up after being on hold for over 1 hour each time. They never delivered the order and no one contacted me, so I wasted a full workday. Called IKEA again a day after and finally after being on hold for 1 1/2 hour someone actually answered my call. I cancelled the order but they will not credit back the delivery fee charge, although they delivered nothing was delivered and I wasted an entire day.

I made an order over 2 weeks ago. It was never delivered and the shipping company keeps delaying. I paid for delivery. WORSE YET, Ikea's phone numbers are DOWN. If you try the 888 number it will always say "all circuits are busy" or "Nonworking number". There is no option for "chat with a live person". Their service is horrible and inexcusable. I am demanding a refund with my credit card company. Their lack of service is BEYOND disgraceful, reprehensible and unacceptable. They should have some level of communications with customers but NOTHING. Zero. Try calling them and see...

I went to the IKEA for home miscellaneous. When I was at the cash register one of the items’ price was wrong. I tried to let the cashier know about that. She didn’t let me finished and started yelling; “listen! Listen! Listen!!! You’II have to wait until I finish”!! I was with my wife at the moment and tried not to lose my cool. What kind of customer service training IKEA provides for its employees? I will never be back and will not recommend it either.

Wow! You really wonder about a business when you can't reach customer service. I get all circuits are busy, # not available at this time according to Verizon Wireless. It doesn't matter when I call, samo, samo. So I've sent an email but even that was an ordeal. The first contact sent me to a site for Chinese or Japanese - whatever, you get the picture. Now this was my first trip to IKEA. Being my first time it was tricky to navigate how their system works. Had to go back out to car to get glasses - took at least 20 minutes and my husband wondered what happened.

I was hesitant to use IKEA delivery after reading reviews here, but since the prices got so much cheaper, I did it anyway. I ordered three separate times, and all went smoothly without any problems. Two of the orders were small items that were delivered through parcel service which they use FedEx. They emailed when the item was sent with a tracking number, and delivered on the date they said and no one had to be home. I also got a large furniture delivery with their truck service. It gave me an estimate of two weeks and said they would email me with an updated date when the time got closer.

Paid in advance for kitchen cabinets and delivery charges to be delivered. 2 weeks waiting, several phone calls & e-mails to them because we hadn't heard from them. We finally get to their "support service", they can't find/lost our order. Then, it finally arrives with boxes missing! Once again we call, ooops, their mistake! Were told another 2 weeks to send the rest!!! We had no kitchen, had to keep calling them, they don't deliver our full order, then we're told another 2 weeks for the rest. They did not help us, did not apologize, nothing. We'll never use them again or recommend them to anyone. They had our money & that was the end of their responsibility.

I ordered full furniture for two bedroom apartment from IKEA North York in Toronto and the goods were supposed to be delivered from IKEA distribution center. A truck showed up with driver and his helper both angry not listening and like people high in drug or alcohol. The building security asked them to put their truck in safe and designated cargo position. They didn't listen and demonstrated annoying attitude.

Ok, so just read their delivery FAQs - I was told to expect delivery yesterday, then got an email saying that delivery would be today between 9 a.m. and 9 p.m. I assumed with such a HUGE timeframe that there was no way they expected someone to be home. Well, I guess I was wrong about that. Luckily my 18-year-old daughter had to be home today anyway as she wasn't feeling well, but she intentionally sat on the couch all morning waiting/hoping that her bed would be delivered. I get a voicemail while at work at 10:45 a.m. saying the trucks were at my house but that we were needing to reschedule because they couldn't reach me!

In general I find IKEA customer service very good but today I was made to wait half an hour to request an item that I couldn’t pick from the racks myself. One member of staff helping a customer in front of me at an order point while several others stood around chatting despite my asking for help. After waiting half an hour I went and found another staff member who was rude in her manner and told me to wait as there was only one customer ahead of me. When I told her he had been dealing with them for half an hour she begrudgingly put my order through and told me to pay and then pick up from another point, again in a rude and hostile manner. So off I go and pay thinking yayyyy I’m on my way home only to then to have to wait another 40 Minutes for the item to arrive for me to collect it. Staff were rude and unhelpful. I will not repeat this again. IKEA adios forever.

I purchased items online and only half my order was delivered. Never mind that the scheduling process with Ikea was a weeks-long ordeal with zero customer service. When my order was finally delivered, an item was missing. The delivery company said Ikea would contact me. That never happened. I tried for days to contact Ikea (spending HOURS on hold) and was unsuccessful. Now when I call, the phone doesn't even ring. So Ikea has my money and apparently no intention of delivering the item they charged me for. How does a corporation this large have such horrible customer service??

I am so upset and disappointed with IKEA's delivery service and in store customer service (Burbank, CA). I ordered my products on a Friday and paid for delivery and installment. I agreed to the service because they said it would be delivered two days later, on Sunday today at 9am-1pm. Mind you I have guest coming in tomorrow morning and need a dresser in a bedroom for my guest. When they delivered my items they only had 2 out of my 3 items. My biggest needed purchase (dresser) they did not have. The delivery men said they knew nothing and only had two items on their order paper, I had all three on mine and yes my bank was charged the $600.

Having saved and planned for our new kitchen for months, paid in full weeks in advance, we await the delivery of our new Ikea kitchen. Timed four hour delivery slot meant that we had to take time out of our busy professional lives to take delivery of the units. Delivery date was confirmed by Ikea by text so all was set and we wait and wait... After several further telephone calls we are still none the wiser and still no delivery. To be quite honest I am totally ** off, a simple phone call from Ikea and we could have rearranged the delivery date avoiding our loss of confidence and wasted day out of work. The fitting team can no longer start as the units are not on site and because our old kitchen has now been decommissioned we are without a kitchen sink, totally unacceptable.

I ordered some furniture online from IKEA on Feb 1. At that time I was charged $50 for delivery and asked to select a tentative delivery date. I selected March 5 (tomorrow) because I was busy the last two weeks of February. When I ordered, the confirmation stated that my approximate delivery window would be 8 am - 5 pm and that I'd be contacted by the delivery company to confirm. Since then I had heard nothing, so I called IKEA. I was on hold waiting for a customer service for 45 minutes. I know that when you request a delivery of this nature, you can't be too picky as the deliverers have lots of constraints. I'm also in a rural area and I'm sure that adds complications.

This has been a MISERABLE month and half experience with Ikea. I wanted to buy a standing desk so I looked online and it said they had 14 desk in stock. I checked immediately before I left. Called and confirmed they had 14 in stock. When I got there, they were out of stock. An associate told me that although the online inventory shows that they have 14 in stock, they're probably all in shopping carts, waiting to be paid for. (Ok, I have a HARD time believing that in the course of my 50 minute drive from home to the store, that all 14 desks were taken up by shoppers.)

Ordered online, took almost two weeks to receive. Lamp top receptacle would not accept a regular light bulb base. This was not indicated in any of the information online or the instructions included. Called customer service, explained situation, she had no idea what I was trying to explain, put me on hold to get help, no one came back on the line, I hung up. There are no return instructions in the package. The nearest store is not convenient. If this is the treatment you get with a lamp, can you imagine ordering furniture or even a kitchen? Buyer beware!

I ordered furniture in-store at IKEA. They said it would be delivered within a set time frame on 02/17. The delivery men showed up to the wrong house and had me wait until they came to the right place. One of them then dropped and damaged my TV unit. After they left, I realized the sofa had a part completely broken off as well. The boxes had dents, holes, and footprints all over them as well. I had to then spend 1.5 hours on the phone before speaking to a single person about this experience. They told me they'd refund delivery and schedule a redelivery for the broken furniture. After being placed on hold 3x, I was told they were having issues and they'd call me back in half an hour. 1.5 hours later, no calls. I called back the next day, to be on hold for another hour and a half, to have them finally schedule the delivery for 02/26.

My son and I ordered furniture. They said delivery would be 2/22. It never came because they didn't have it on the truck. I called and got a specialist who said I would get it the following Thursday and they will refund my delivery fee. I called to verify delivery for 3/1 (following Thursday as stated) and they said that the delivery company only comes every 2 weeks so I won't get my furniture until 3/8. I called and they said there is nothing they can do about it. Basically too bad. And I have yet to get my refund.

I ordered some furniture online from IKEA and have yet to receive it. I called and waited 45 min to speak to a rep who at first couldn't find my order and then after waiting on hold for another 30 min for her to speak to the delivery company comes back on the line and says, "The delivery was set for Feb 24th but that's no guarantee so call back Monday if you haven't received a call from the delivery company". If I had known it would take a month to receive my furniture then I definitely would have ordered it from another place. I will never order anything online from IKEA ever again! This is ridiculous!

I just hanged up with the worst customer service experience I have ever had. The person would not listen. I ordered a bed and mattress from them and after waiting for it for 2 whole weeks (not the promised 2 days you get in the store) the person that came to make the delivery after just 7 minutes decided to leave. When I call him back he just told me that he was too far away and that I would have to wait until tomorrow. When I called his supervisor he just calmly said that I could cancel the delivery but that they would not reimburse the money because the guy got there. I just could not believe that they would just charge me $55 for 7 minutes of non-service. So I took the hit and cancelled the order and then took the delivery still. I will be filing also a complaint with DACO about this and people in Puerto Rico don't use the IKEA delivery service. It just is not worth it. As for myself I will never buy again from IKEA PR.

Never buy any faux leather item from Ikea, especially the Friheten Sofa Bed. When we bought it was advertise all our sofa comes with 10 years warranty. But after 18 months, faux leather started ripping apart. Contacted Ikea and told, the warranty of this Friheten sofa bed has only 1 year warranty. Sofa bed faux leather should last more than 1 year. Nobody buys a sofa to lasts only 12 months?? Friheten faux leather is so poor quality sofa bed, never buy Friheten sofa bed and if possible don't buy anything from Ikea if you want to last for 4-5 years. Ikea faux leather is scam.

Order was short shipped with no notification or verification. Phone is not even answered and messages are not responded to in a week. Issue could easily be fixed but there is systemic issue with store and I would avoid any dealings with them unless it is simple pick up items. I won't return ever. I opened first ever credit card claim and they can deal directly with AMEX going forward. I suspect claim will time out with AmEx as well resulting in a refund.

I ordered a bed from IKEA and revived an automated call stating it was in and I needed to schedule a delivery date. I did that through the automated call and it stated that I was scheduled for 11 Feb and would receive a call about the time frame. We never received a call and when I called to inquire I was told it was never scheduled even though the automated system stated I had a confirmed delivery date of 11 Feb. This is ridiculous and this will be the last time I buy from IKEA. We are a busy family and we need reliable service which apparently IKEA does not give. We had to reschedule for Tuesday and am hoping that will happen. Had an email sent to me confirming but that does not mean anything. Very disappointed.

Purchase a bed in store, sitting in line forever. Purchase the bed for $400.00. Waiting to pick it up. Store gets evacuated from a "bomb threat" (aka their own products in their parking lot). I've already purchased the bed and I'm unable to bring it home in the truck I rented to bring it home. So they have my $400.00. I have no bed. Great, rent a truck a second day in a row. Have to wait in line, talk to returns then the furniture place where they tell me it's "priority and will be fast." 45 minutes later they finally bring the bed out. No one offers to help put it in the truck. Whatever. Get the bed home. Drop it off, return the truck. Next day go to set up the bed after completely dismantling the old bed and find out it's the wrong color.

Worst customer service ever. Had to return a Friheten sofa bed after it sank in the middle in about 6 months (I'm not a big person). Got a store credit and decided to buy a bed and base from them. The bed base cracked in less than a year, causing the mattress to also sag (as we didn't realize the frame was cracked right away). As with the sofa return, Ikea customer service was a nightmare to deal with and consisted of multiple phone calls, emails and photos. It has now been a month since we reported the cracked frame and we still have not been issued a replacement or refund or anything. I will NEVER be purchasing IKEA furniture again. It's definitely not built to last and their customer service department should just be called their Defence Department, as they don't care about their customers at all.

Hello everyone! Maybe it's because IKEA's founder recently died? I'm seeing so many bad reviews on IKEA. Well, my order has not reached me yet and it's been about one month now and I live only 45 minutes from the store. LOL. The website tracking continues to read "we will begin processing your order shortly." No, I will never order from them online again. I still enjoy going to their store, but too bad it's such a long drive.

I’m a loyal IKEA customer but had a strange thing happen yesterday that I thought I should report. I went around and around on the website but couldn’t find a place to register a concern. When I called IKEA’s toll free number, the representative confirmed that I wouldn’t be able to complain online. She suggested I either go back to the store — I live too far away to do that — or write an online review, saying, “Sometimes they read those.” She also confirmed that I couldn’t call the store. When I asked to speak with a manager, she said the managers had been in a meeting for two hours and weren’t available. I asked if I could leave my name and number. She said, “You can, but there’s no guarantee that anyone will call you back.” What kind of customer service is that?!

Purchased several items from IKEA online back in December. Paid almost the same value of the goods in delivery fees ($250). Delivery not until 16 January. The main items box was severely damaged and it was clear contents were smashed too. Had to spend an age on hold trying to sort it out. Finally organized replacement, delivery to be 26 January although not delivered until 31st. IKEA charges exorbitantly for very poor delivery service and I will never use them again. If it hadnt been for needing to match a specific item I would have used another well known company who have way more choice, better prices, free shipping and faster delivery. I would expect a company like IKEA to be able to perform far better than this, I won't use them again.

After ordering my new Komplement wardrobe from Ikea, I was very nervous about the installation after reading the reviews. My experience was fantastic! XPOLogistics is the company that did the install. They were prompt, professional, and did an amazing job. The wardrobe is beautiful and nothing was missing or damaged. I'm extremely happy with the whole process.

Placed an order w/ IKEA online for delivery by truck. I received a few days later that my shelves arrived at the delivery company and I would be contacted in 2-3 business days. 8 days later and still nothing. I have tried to call 3 times but after being on hold for over an hour each time I had to hang up. If you can't answer a customer service call within 15 minutes you need to make some changes! I am cancelling my order and will look to recoup my $99 shipping fee.

We decided to buy the Sektion kitchen cabinets. First you cannot buy the cabinets online and pick up at Ikea because Houston does not have the computer system. So I called the 888-888-4532 number. After several all circuits are busy messages, they answered with the most complicated menu ever devised by mankind. Finally getting through I was told yes all parts were in stock with several pieces available. I arranged for a truck to go from Spring Texas to Silber to pick up the cabinet. Purchasing the cabinet I was told 4 pieces were not in stock as I was told. I asked if I could buy them and pick up when they come in and was told no you have to call into the kitchen department every day to see if they come in at the stated day. It seems Ikea does everything possible to make Amazon keep its stock price high because customer service is not available at Ikea. Customer be damned!

I purchase a refrigerator from Ikea and have had nothing but problems. It was deem a manufacture defect. I just spent another day on hold trying to get Ikea to take care of the situation. After 2 hours they told me to contact Whirlpool which hasn't been able to solve the problem. They sent a repair person who has tried to get the correct item but Whirlpool has not send them the correct item. This will be my 3 repair from this company. I bought this in 2014 and have had it repair at least 4 times. Ikea didn't give me any help. I had Ikea remodel my entire kitchen. Wish I hadn't purchase the appliances from them.

I ordered a $1,400+ sofa and cancelled it the next day before the order was even processed. After a month of not seeing a refund, I was on hold for about 2 1/2 hours before talking to a representative who gave me a confirmation number and said they were processing the refund right away. Waited another two weeks -- nothing!! Called again and was on hold for about 1 1/2 hrs. to finally see the refund in my account about one week later. They used my money for over a month and dragged out the process. If I had not called and put myself through the torture of their lack of customer service or response, They probably would not have processed the refund. They also promised a $50.00 gift certificate for my trouble on my last call and after more than 5 weeks, have yet to receive it. I'll never do business with them again.

I made an online order of $4000 worth of furniture. First delivery date was weeks out despite having inventory available. Delivery came and was incomplete with less than half of the order, including one item that was severely damaged (box crushed in half! Damaged goods inside). Delivery drivers said that is “all they have for the delivery”. Called and spent 6 HOURS on hold with IKEA, without speaking to anyone. Called again the next day and spent 1.5 hours on hold, only to be told they would need to reorder for me and that first available date is 3 weeks out for delivery — making it 2 months since my order was placed. Terrible service!

Horrible! Annoying! Humiliating! Simply pass their delivery service because you will never get your stuffs and will never get notified of anything. You paid and you get a scheduled delivery date. It will not come then you call again then you will get a new delivery date and it still will not come. No phone call, nothing! You have to doubt if everything is real or is it just a dream otherwise how come no one give you any regard on your order? Such an irresponsible corporation, both Ikea and XPO Logistics!

I order 57 pieces of furniture in IKEA Canton MI, paid for delivery to my business address. No one called the day before delivery to inform delivery time frame. I was in the office all day 8-5 pm. The truck drivers calls at 6 pm after we closed and went home. After many 1 hour long waiting calls every day for a week, IKEA finally rescheduled the delivery. Out of the 57 pieces we ordered, 34 pieces were delivered, 1 damaged.

I ordered 3 floating bookshelves for my sons playroom on December 6th for one of his Christmas presents. 2 weeks went by and I never received a tracking number. I called the customer service number and was on hold for 2 hours and the line disconnected. I waited 2 more weeks to try calling and a employee had told me my order was delayed??? So waited one more and I called on my lunch break and was on hold the entire time. My boss George told me to hang up and I was so frustrated with IKEA I snapped at him and now he is mad at me. I told him to shut up and calm his ** and I feel terrible. So then the VERY next day my package was dropped on my front porch at 6 AM and woke everyone in the house up. So thanks a lot IKEA, my son didn't get his present on Christmas, George is still pissed, and I got woken up at 6 am on my day off. ** IKEA???

I returned my IKEA dresser due to a safety related recall, but after three months and numerous calls to them, have yet to receive the promised refund. After being on hold for 2 hrs, each time I am told the refund check was mailed two weeks prior to the call, but no tracking number is provided. It appears I have been lied to each time. Is there a consumer court or forum so customers can file a class action lawsuit?

I am not one to typically write reviews but this has by far been the worst experience I have ever had. If you want to shop at Ikea AVOID DELIVERY AND ASSEMBLY. I am embarrassed to say that I ordered 7 large pieces. Because of the size of the order I had no choice and had to do a delivery and ultimately decided to do the assembly also. Each piece had a delivery and assembly charge, which is understandable. On the initial delivery there was nothing correct of the 7 pieces. The tv stand did not have the framework. The whole custom wardrobe did not have the doors. The bookcases were all missing pieces and the dining room table was brown instead of black. If you call customer service be prepared to wait on hold over an hour EACH TIME to speak to customer service (I have called 5 times). Trying to rectify this whole situation has been A NIGHTMARE.

Would not even give one star. Absolute worst experience ever! Purchased 12/04/17 over 1500.00 worth of good at the store. Paid for delivery and assembly. We have yet to receive our stuff...it is now January 9th/2018. We have wasted time off work, wasted time travelling to the store, wasted time on the phone with incompetent customer service. Literally spend over two hours on hold once. No one cares, XPO blames IKEA, IKEA blames XPO...you travel into the store and they blame you. NO CUSTOMER SERVICE, NO CARE, NO ONE SAYING SORRY. Never will I purchase anything from IKEA Brooklyn again. Everyone I meet I will tell them about my experience. Tonight my last trip will be to Brooklyn to cancel my order, get my refund back and write a letter to head office in The Netherlands with my backup, emails and conversations with every customer service person and XPO logistics with dates and times. DISGUSTED.

Purchased a desk for a little over $200 on Nov 29. The $210 was promptly removed from my account - ONE DAY and was already debited (this is important). By Dec 20 the item still not received - NOT even shipped. Contacted IKEA - waited about 45 minutes to speak to CS Rep. Told me item not received by delivery company and asked if I wanted to reorder. I said cancel my order and refund my money. Rep said NO problem and money will be put back on my card within 3 to 5 days. I called back on Dec 28 because my card still not credited. Received new confirmation number and promise that money will be refunded back to card in 3 to 5 days. They can debit your card within hours but cannot seem to refund. Here it is 1/2/18 and once again on hold with IKEA because I still do not have my money! I will never order online or even in store from the company. It's a SCAM!

After some calls and several people at the Houston store, we were able to come in a second time and get two of the three items we planned originally. It took a while but today's people very helpfully were able to find them; had to advise us that the other one was not, even though the store catalog had 20 listed in stock. A 2/3 better experience with much nicer people this time; after some effort over a week. We are happier with the 10% discount we did get today because of the complications, But, catalog credibility?? Our first visit was lacking. We acknowledge this time was much better.

I was very excited to hear that Ikea was offering a very limited-time-offer for free shipping. Unfortunately, my story echoes many of those shared here. It took several weeks (about 7 total) and multiple phone calls with waiting times of at LEAST 45 minutes, to receive my order. Half of the order was shipped after a long wait, and the 2nd half (the actual sofa of the sofa order; the first half contained the footstool and the sofa cover) came after Christmas, for an order placed on November 2, 2017. I would not recommend using Ikea online ordering to anyone. Let's face it - Ikea is great, but they are not in anyway structured to handle shipping, much less FREE shipping. Lesson learned the hard way. BTW, they offered me a $50 gift card about halfway through the horrible process. So, there is that!

Be aware when ordering Kungsbacka kitchens from IKEA that they will take the order then cancel any items they cannot meet. I'm still waiting on a 40x40 draw front which they have repeatedly accepted, then canceled and refunded, Imagine a kitchen with a big gap in it.

I ordered via online with a promised delivery of October 30th 2017 which of course was a no show. I no longer needed this item so I decided to cancel my order. WHAT A DEBACLE. Today is January 4, 2018 and I still have not been refunded. I've spent a total of 6 hours on the phone with them and spoke to multiple people with no real concrete answer to why they haven't refunded my $200. Such a waste of time that I will never get back. Can't believe this is not settled yet. Horrible Customer Service!

Save yourself time. I went to IKEA and purchased $2500 worth of furniture on 12/28 and set up delivery for 1/2 for my new apartment, 11-3. The delivery service called me the day prior and I confirmed. I called IKEA on the day of to confirm it as well, they reached out to XPO the third party delivery service, as I tried and waited 45 minutes on hold and never got to a human, and IKEA told me the courier did not pick up the product from IKEA, the driver didn't stop. I begged them to bring it to me even if its 5-9PM. I wouldn't care as I am now in an apartment with no furniture! IKEA said they'll try.

I should've read these comments before I ordered a couch. I'm basically going through the same thing everyone else is. Ordered the couch. Got a delivery date. No call No show. I'm calling back and forth between North American Logistics and IKEA. No one knows where my couch is. I sit on the phone for over 50 mins between both companies just to hear them blame each other. So finally I wait a few days and call both companies back. Now I have a delivery on January the 4th.

I placed an online order with IKEA on August 19, 2017, and 6 weeks later I still had no goods and no answer as to why. I spent hours of my time trying to help IKEA figure out why I couldn't place an online order with them. During the next 6 weeks, I spoke with 11 individuals from customer service (often waiting at least 30 minutes on hold each time). I exchanged emails with at least that many additional US Customer Support reps.

We placed an order mid Nov 2017 for a 4 section sofa and the scheduled delivery was December 1, 2017. The day of our delivery, we received 1/2 of the order (meaning 1/2 of our sofa). The drivers were in a rush and we couldn't verify that we received all of the items before they left. Once we were able to check everything and realized that we were missing 1/2 of the sofa we contacted IKEA immediately (after being on hold for 45 min) to notify that we were missing items. They said they'd re-ship the missing items and reschedule delivery for 12/15. After waiting a week, I contacted IKEA again (again on hold for 45-50 minutes) to verify that we would be getting the rest of our order on the 15th. The representative assured me that she processed the order and we should definitely have it then... Lo and behold, our delivery wasn't scheduled for 12/15, but for 12/22.

I ordered a sleeper sofa in the store and paid $119 to have it shipped to my house. Two times the shipper called me the day of shipping to cancel and reschedule. First time they said when they arrived at the store the sofa was not ready to be picked up for delivery. A week later they called to say that there was too much merchandise at the store loading area and they could not fit our sofa on the truck. A week later it finally came. Then I called customer service (three times) unsuccessfully to request a refund of my shipping charge. I gave up each time after waiting on hold with no response for at least a half hour. They don't even tell you how long the wait will be but that a customer service agent will be with you shortly. It's sad that a company that sells good quality merchandise at the good price has such abysmal customer service. I finally sent an email but I doubt I'll hear back. WAKE UP IKEA! YOU ARE ONLY HURTING YOURSELVES!!!

Purchased Mullen 3 drawer dresser missing the back piece. After waiting on hold for over an hour I talked to customer service and they said bring receipt to store (which happens to be 2 hours away). It would cost me more in gas than the dresser is worth. I asked if the piece could be mailed to us and was told no. Poor quality and awful customer service I will not shop Ikea ever again.

These people are losers. Totally disrespectful to their consumers and always late. Late in delivery, late in support, late in communication, late in payments. Fire your CEO and get someone who knows how to run a company.

We order a kitchen sink, backsplash and lots of other stuff to do a Reno. It was all supposed to arrive Nov 8. All paid for over 2 months ago! Everything came except the countertops which of course held up the whole job and all of the help we had lined up. IKEA reordered for December 8. A no show again. Turns out they didn't reorder it and it must come from California. Was supposed to be delivered to Ucluelet today. Stayed home all day and you guessed it -- no show again. So very frustrated with this company. I second the previous reviewer's comments they get a -10 and a recommendation not to ever deal with them. The cost of the delay and frustration is not worth it! FYI. Your website will not accept Canadian postal codes. Surely you could hire some better web people.

Ordered a 600.00 sofa; (11-27-17) - OK, no problem. XPO Logistics is the delivery service used by Ikea, they notify me of my delivery window (12-13-17 between 9 am - 9 pm). The day before my scheduled delivery I get an automated call from XPO stating my new window time is 12-13-17 from 4 pm - 8 pm. OK - even better. On 12-13-17, No one showed up, no one called. The following day, I call Ikea to obtain the status/problem. Ikea was informed by XPO that the sofa is lost. Really?? Lost??? Yeah, if you can't buy & pay for it at the store - don't bother. Ikea blames XPO; XPO blames Ikea. It's simply too much. Ikea is attempting to re-send me the sofa but again, we will see if & when it is delivered by XPO. I will give them another week on the reorder. After that, I am done & requesting a refund.

If I could I would give 0 stars. This place do not deliver on their promises! Ordered $1800 worth of items online. The soonest they can deliver is 3 weeks from the order date. Today got a notification that it's not going to be there at the estimated date. Called them, after 30 min on hold they are telling me if I cancel the order the delivery fee will not be refunded. This is fraud if you asks me. They have unhappy customers pay their vendor expenses. I have never dealt with such company before. The frustration and anger I am experiencing is beyond words. This company should not be in business. I regret ever buying from them. Please do not order from them ever. Their "affordable" prices will not pay for emotional damage you will receive dealing with them.

I am in need of assistance from the highest level at this point with my order from IKEA. I have to say that disappointment and frustrations are inadequate words to describe the experience I've had thus far with ordering from IKEA; fury is more apropos. I have spent a collective of 7 hours and 40 minutes on the phone, not including email time, dealing with my order. Had it simply been a botched delivery date, or just a missing piece, or just an over charge to my account, or just a missing credit for an item... individually each of those is understandable and forgivable. However, my horrendous experience includes all of the above! I have listed below the chronology of events regarding my order. An order which is still incomplete over a month after placing it.

I was told my order was cancelled as well as delivery charge almost a week ago. To date there is no credit on my account. There is no history of orders under my account. While they have decent prices, everything needs to be put together and buying online is a nightmare. To talk to a customer service rep takes about an hour. If I don't see a refund, I intend to put in a dispute as I have a case no. Don't buy online! Ikea seems to be a ripoff when years ago they were a very reputable company. Very disappointed. I will not let them rip us off. Ikea will soon become the company to avoid.

I recently purchased two of the Ektorp sofas, the Ektorp armchair and several pillows and covers. We had to order online as we are too far outside of the Memphis, TN store delivery area. On 11/30 we were given a “tentative” delivery date of 12/7, and were advised that the delivery company (a third party) would be in touch to confirm date and time. We received an email advising that the items had been picked up from the distribution center on 11/30. On 12/6 I received a text AND an automated phone call confirming delivery for the following day and given a 4-hour delivery window.

I ordered closet organizers from IKEA online for my condo in Fort Lauderdale. The day the order was supposed to arrive, I got a call saying the order arrived late at the delivery company and it would have to be delivered the next day. So I waited another day. The second day, when the organizers were supposed to arrive, I got a call 15 minutes before the delivery window saying they lost the order completely and did not know where it was. I called IKEA customer service to cancel the order and after waiting 30 minutes on hold, I finally reached a human who said my money would be refunded back to my credit card within 7-10 days. It's been 2 weeks and still no refund. The worst customer service of any company I've ever seen. I'll NEVER SHOP AT IKEA AGAIN!!!

Hands down the worst customer service experience I have ever come across. I have spent 5 hours on the phone with Ikea representatives since I have placed my order. I waited in my building lobby for 5 hours waiting for my delivery to come through until I received an email saying my order was delivered. I called Ikea to see what had happened and they said that the delivery company attempted to deliver however no one was there. As compensation, the representative on the phone said that they will be refunding the full shipping amount to my card. I had emailed Ikea to get written confirmation on this however I received an email saying that they had sent out a $50 gift card however this was not what we had agreed.

Ikeas is correctly known for having inexpensive furniture of attractive design. I recently moved into a new home and went to IKEA to buy furniture for the entire house. I had been told by friends that, for sure, some part of the shipment would be wrong. And it was. They sent 72" doors for a 90 inch cabinet. I tried to call customer service for an entire week before I could get anything but a busy signal. I then sent a message online. The website said that I'd get a response within 48 hours. I did not. So I had to drive to the store (a half hour and a $6.00 bridge toll). After waiting in line, a surly and unpleasant person was assigned to help me. I asked an employee nearby to get a manager for me. That employee, Mitchell, was extremely helpful and sympathetic. But why should it require this much time and effort to deal with an issue created by Ikea.

DO NOT ORDER IKEA ONLINE: Let me rant for a moment; I ordered a bed online at IKEA on November 20th... it is now December 2nd. The delivery was originally the 28th, and was pushed back to December 2nd. I was told 24 hours before delivery I would receive a phone call to give me a 4 hour window for delivery. On Friday December 1st I did not get a call for a delivery time. Fast forward to December 2nd the only information I have from IKEA is that they will deliver between 9 am and 9 pm and my order number.

I ordered a couch at the Elizabeth, NJ store. Delivery was supposed to come on that Sunday. Never came. Called and said it would come on Tuesday, came and the guys who put it together cracked it. Had to call IKEA and spent an hour on the phone. They said it would come on Wednesday. Wednesday no replacement piece. Called and said they messed up and showed the order on hold. They said they would take care of it and the replacement would be delivered on Thursday. I'm on the phone at this moment waiting for a supervisor. The agent said it's still on hold. Meanwhile I paid for the couch in full plus delivery and assembly. I have spent so much time waiting at home for delivery and so much time on the phone with customer service. They are horrible, I will never order from this company again! Their customer service STINKS!

Sofa supposed to be delivered last week, nothing, tried to call delivery company they don't answer. Try Ikea wait on the line for 40 mins to talk to an customer service rep, wait another 20 minutes until she comes back on the line to tell me she can't get ahold of the company. She takes my phone number, of course she has not called back. This company is the worst for customer service. The prices might be good, but stay away.

Phone call? 5 days and 5 hours later you might get somebody! Get your coffee and tell your kids you are busy for the day when you call IKEA. Commercial deal? Forget about it! They sell ** and it's always too expensive for what it is!

IKEA is one of the few stores that allows me to furnish my home with new and affordable furniture. I also like the designs. That's what it's known for. Quality of materials has never been a consideration, though durability was once decent for the price. Lately though, some of my IKEA products have been so flimsy. My biggest issue is with lampshades. I would not recommend buying the low end adjustable shades because they will break at the slightest stress. To be fair, other products are fine: my carpet, pillows and duvet covers have held up well. Just examine carefully before you buy.

I drove a total of 2 hrs, spent $400, came home to put together a dresser and halfway through I realize 2 of the 3 packages of hardware are not in the boxes. I called customer service furious asking for them to overnight the hardware because this is a waste of my 2 hrs and $400 and all I was told that "I'm sorry" and they can not overnight the packages of hardware but I will receive them in 7-10 business days. 1 week later, no hardware, so I speak with a supervisor who tells me "I'm sorry, I will expedite your hardware and you will receive it in 1-2 days." She gave me her email and stated to contact her for anything. 3 days later I email for an update, no response. So a total of 3 weeks later, still NO hardware, NO response and pieces of their crap wood sitting in piles in my small apartment.

I have been reading a lot of negative reviews and now I want to offer something more objective about shopping at IKEA: #1 it really depends on what time do you call IKEA. My first phone call was made on Tuesday afternoon at 3:15 pm, it took me only 3 seconds to talk to IKEA rep. My second phone call, however, it was made on a Saturday, and it took me 45 minutes on hold. So pick your calling time wisely.

I placed an order from Ikea.com, meant to be delivered in about 10 days. I recv'd a call from the delivery partner the day of the scheduled delivery date, stating that they were having issues with their truck and would not deliver that day. And that they would unload and check the merchandise and scheduled a delivery for later in the week. The day of the second delivery date, they informed me that they do not have the merchandise, will not be able to deliver for another 14 days. That sounds completely unacceptable. I am trying to get on the phone with someone from customer service at Ikea and have spent hours today. Each call has put me on hold for over 30 minutes at which point the call drops. I cannot believe that this is happening.

I am attempting to place an online order to be delivered to my home. One must 'log in' to order. I forgot my password, so I clicked to reset my password. In order to change the password, one must enter the OLD password. IF I knew the OLD password, I would not be trying to get a new one!!!

On Sept 2, 2017, I drove over an hour to get to the local Ikea in my area - Philly PA - to purchase a new kitchen. This is a large purchase & big undertaking. I sat with the kitchen people designing the kitchen for over 3 hours. Ikea said they do everything from supply to delivery to install. When I went to check out, they said, "Ohh, we can't check you out because we don't install in your area..." Atlantic City NJ - not like it is rural or something? SO then they say, "You need to place your order from home since we cannot do the install and you need to find a contractor to install the kitchen for you." So that was 6 hours of my life with no service. But I am still happy go lucky smiling, I get home and call to place my order... Well now the fun really begins!

Scheduled delivery 1 week in advance. Received call from delivery company to confirm delivery was scheduled. Spent ENTIRE day at home - no delivery. No call. No way of getting hold of anyone. Have tried for two days and currently on hold for 55 minutes. Extremely poor service. Wish I had read the large amount of online complaints. It would have swayed my decision not to buy at IKEA.

The most horrible customer experience of my life. A 6-week saga that I have spent 15+ hours of my time trying to correct for them. I am STILL waiting on some of the parts of some of the products I ordered. They have made no real effort to compensate me for the major ordeal I have been through, on an almost $1500 order. They do not value their customers at all and I would never EVER recommend them to anyone.

I went to the store and scheduled a delivery, usually (it even says on all the paperwork) the delivery is within 3-5 business days. The next available appointment was a month away - I couldn't wait that long, I had just moved and needed my room furnished. They told me if I paid double they'd be able to do it sooner for some reason, so I paid double and had it scheduled for the following week. The time slot was 12pm-6pm. The delivery guy was late, so when he got to the apartment I left him a tip and had my roommates sign off on the paperwork once he got there because I had to be somewhere and couldn't stay. I was very accommodating and nice to the guy, and explained to him where I wanted the furniture to go in my room.

I ordered over $2,000 in furniture - given a delivery date - 12 hour window, called that day to specify the 4 hour window they claim you will get. Was told truck didn't make it -- and they don't know where it is!!! So now 5 days out from my delivery and I have been calling every day and still delivery company nor IKEA knows where the truck is - it had to travel 8 hours to the 3rd party delivery company!!! Customer service doesn't help but say sorry we don't know where the truck is??? Seriously!!! Have they heard of radios, cell phones - and I'm sure most trucks now have tracking -- but yet no one knows where the truck is??? Poor customer services!!! VERY POOR DELIVERY!!! DO NOT!!! I REPEAT!!! DO NOT ORDER FROM IKEA!!!

I bought a sofa in store and was not able to take it home because it was up too high in storage. Fine, they offered to deliver it free. So, the truck comes a couple days later and the couch is not in the truck. The delivery company apologized for the mistake and I get on the phone with a manager who says they will deliver it the next day. We now sit around waiting for this couch for another day. The truck never comes. Apparently there was no record of a reschedule for the delivery.

First time ordered online at IKEA.com and paid $250 for shipping. Estimated delivery date is October 23rd, it's not guaranteed, I get it. Order status shows the items have arrived at local delivery provider and ready to deliver on the 23rd. I received no calls or any communication from the local delivery provider for scheduling of the delivery. I called IKEA on 25th to see what's going on, was told they will MAKE SURE the delivery provider will call me the next day. No calls from delivery provider the next day.

Horrible! It was delivered through FedEx. Supposed to be delivered in a Friday. Stayed home waiting. End of day check status of delivery. Now it's Monday. Stayed home all day. FedEx calls at 3:00 to tell me Ikea only put my street address on the label. Not delivered on Monday. Now it's Tuesday. What a runaround! Never again will I order anything from Ikea!

I would suggest you make sure by opening the boxes there that all is what you ask or you risk to run around for erroneous item like it happen to me. I decide to take a new office chair which is compose by a base with wheel and a top. I had to pay in a different department because the printer on the floor was broken that trigger a series of delay like the base was stored too high and a special forklift was needed it and for security concern could not operate while store is open so I had to pick up the chair the day after the helpful manager that give to me at my question, "This the wrong chair, has no wheel." He had me convince that the wheel will be inside the base box only to my disappointment at home to have pick up the wrong item without the wheel; too busy, too superficial, too stupid. Don't know. Only sure thing is that I'm on my third trip to IKEA for a stupid chair!

Purchased MORGONGAVA latex mattress Sept 2015, we tried mattress at the Orlando many location many times before purchase. The mattress is claimed to be 100% Latex (85% natural15% synthetic) medium firm. The mattress was much firmer than expected but was told it would take time to soften up since latex is more dense. We had 2 toppers during the 2 years we have had it. The mattress also smells like a barnyard. Looking at the label our mattress is 87% latex 13% wool (from the label). Is that why it is so hard, maybe. It has also never soften up as we were told it would. So we thought we ended up with a defective product.

I was recently (10/14/2017) at the Plantation store location & made it all the way to the register & the lady (I do not remember her name) would not let me purchase this item. I asked her how much it cost & she did not look it up. She kept telling me it was part of a set & need a barcode. The whole time I was shopping at this store location I saw this exact same item placed all over the store in different locations. It was not advertised in any way shape or form as being part of set & I only wanted to buy one. The lady on register was very rude to me. I just smiled & walked away after nicely telling her I will just go & buy the exact item from a different store. She did not even bother to get assistance from a manager or anything. The whole experience made me feel disvalued as one of your customer. Very unprofessional & not at all how you treat a customer.

I purchased a bed frame from IKEA and paid 99$ for shipping. First time They did not come to deliver according to schedule but requested change of delivery date. Then they showed up on the rescheduled date but told me one piece is missing. So I called IKEA customer service immediately but no one answered. I refused accepting the delivery because of the missing part, and later was finally able to talk to Ikea customer service. They told me that it was my fault for not accepting the delivery; had I done so, I could tell them about the missing part and they would resend it. I told them of course I cannot accept a "partial delivery" and demanded a second day re-delivery or full refund. But they refused to refund for the $99 delivery fee, according to their "terms and conditions".

As such IKEA products are well engineered products and if they are installed wrong or you missed to include any part during installation then it can impact the entire integrity of the product/structure! I Designed and Bought a Pax wardrobe from Elizabeth, NJ store and paid for delivery and installation! Installation was done wrong by XPO logistics from the beginning along with scratches on the sliding panel/door which resulted the sliding doors to fall apart. Sliding doors of pax wardrobe fell out due to wrong installation of the frame. Sliding door has a gap some part of the frame was missing which resulted to have gap between the sliding door and wardrobe. Front panels of sliding door frame has scratches since the doors came out of frame channel it create scratch marks. I document these issues on day one and send pictures to ** and asked them to fix it.

I never seen more unprofessional and disrespectful way of doing business as it is in Ikea. The delivery is always late or they don't come or they bring it and sign with other people. The customer service is rude and unprofessional. I will never ever buy anything anymore from Ikea. They don't worth neither our time nor stress. Today they didn't call me upon the delivery when I specified to call my number and left a note. I signed for the second delivery asking again to call me and they delivered the furniture to somebody else. The customer service refused to help saying that I signed and got it. I don't know how to return my money now and I have no furniture. Evil company with bunch of unprofessionals.

On July 30, 2017 we ordered a desk top. Our credit card was credited for $316.92 at that time. XPO Logistics tried to deliver on 8/5 or 8/11, a Saturday. We weren't home. Went to the IKEA website to find a phone number to call and called only to sit for 30 minutes with no connection. So I tried a chat that must have been thru Facebook. Learning that they only delivery on Tuesdays and Saturdays I rearranged to have the product redelivered on Tuesday 8/22. Stayed home from work all day only to receive a Facebook message at 8 PM that they wouldn't be delivering it that day. IKEA got with XPO and by the sounds of it the product had been lost. I reordered the product and asked if I could have it delivered to the warehouse here in Grand Rapids and I'd pick it up at my convenience since this Tuesday and Saturday delivery wasn't working.

Placed an online order through IKEA.com and paid for home delivery. Delivery date for whatever reason was a couple WEEKS from purchase date, but set for Monday Oct. 2nd. Never received a call the day prior for the 4 hour window, but took off the day so I'd be there just in case. They called at 1 pm of delivery day to say it needed to be moved to the following day, but didn't know why. Promised I would receive a call that night with the 4 hour window for Tuesday delivery. Never received that call, BUT I stayed home the following day - just in case. I called Ikea, and they called the delivery company... came back online to tell me they were missing parts and that they couldn't promise when the furniture would be delivered. HUH?!?! I've always heard people make fun of Ikea and now I understand why. Another customer lost!

I am writing this review to give everybody a huge warning of ordering online with IKEA. I placed an order over six weeks ago and was not delivered as planned on original date. When I reschedule to the next date I had a window of 9 am to 1 pm. I called after 1 pm to check on the status. I was told they were running late. After 5 PM I called back and was told that my order was not on the delivery truck and they made an error. With no exaggeration I have never called them without a wait time of at least 45 minutes per call. The store is over two hours away from me, at this point I was so frustrated all I wanted was a refund. I was told I would be issued a refund.

I have IKEA Billy bookshelves from 1987. That makes them 30 years old this year, and they are still holding up. Never had a problem putting anything together, except maybe nailing the backs on. I've missed centering a few nails. I always find something useful, interesting, well-made, and/or inexpensive there. I love their coffee and jams, too, and bring home several bags and jars of each.

Went into my first Ikea in Denver while the girls were shopping, I made it my mission to see where all this stuff came from, even though the packaging appears to be from Sweden. You have to look at the very small print on the bottom. Didn't find one item made in the US. It's pretty much just all Chinese junk. Poorly made, out of questionable material, but nicely packaged. Out of all the thousands of items there, you've got to figure that there has got to be a few items, that the material that it's made from, would pose a health risk. Needless to say, we all walked out of there with just getting a few bottles of water.

I wanted a new kitchen in our new home so my friend who got an IKEA kitchen & loved it. Boy, I should have remembered she hired a planner. IN MY CASE: HELL - their movers do not move. I am waiting for appliance specialist for my fridge after 4th time because the movers did not bring strips to move fridge upstairs. The kitchen order was never complete and took 4 more deliveries to get final items. The people do not care - they just apologize. Worse service. They need to fix problem spending a week on the phone tracking and reordering missed items.

IKEA in Russia is example of low quality services. Queues for paying for purchases in the store. Paying in store is totally stupid organize. Have a queue 10 or more processing box but queue always more that 20 customer. IKEA may create seating place like in airport and provide ticket system with numbers. For people comfortable wait.

Went to IKEA to purchase furniture for apartment. The company XPO Logistics, who is a third party shipping company that delivers for IKEA should be investigated and shut down. This is definitely a fraudulent company. Delivery was supposed to take place today on September 24th. Received an automated phone call this morning from this number confirming delivery between 9 am and 1 pm - 1-877-636-4033. One o'clock came and went and still no furniture. Called IKEA customer service, and after customer service got in contact with the company, XPO Logistics told IKEA that they could not deliver my furniture because it could not fit on the truck! I have never heard such irresponsible nonsense in my life. Do not schedule a delivery and promise the items can be delivered if your shipping company is going to keep pulling a fast one.

I’m a student at UWaterloo and I’m new to Canada. I moved into a student apartment and ordered a couple pieces of furniture from IKEA. The first time the delivery came, they brought broken pieces. I had to send it back and wait another week for the replacement to come. The second time around, they came with the wrong pieces that did not fit my order. When I called to ask for a replacement again I was put on hold for 40 minutes before someone attended to me. Keep in mind here that I’m an 18 year old, leaving home for the first, moving to this strange country and having to deal with all of this on my own was really not making the transition easy. I have used IKEA before in all the other countries I lived in. I have never had such a horrible experience before. The IKEA here in Canada are just horrible.

My name is Kristina ** and this is the first time writing a review like this. The reason why I decided to write about my experience is because my patience is gone due to unexpected disrespectful and unprofessional customer service that me and my husband experienced with the purchasing in IKEA store. The most important is that I am trying to notify the CEO of IKEA or a general manager about what is going on with the service that they offer. I don't want nobody to experience such a misbehavior next time. Please, take in consideration this complaint and I will be waiting for actions that might take in order to resolve this issue.

I have never been more dissatisfied with a company before. I will NEVER buy from IKEA again and I do not recommend anyone else doing so. First, I ordered a mattress and paid the delivery fee (not cheap) because I could not/and did not want to deal with moving a mattress. The day of delivery I received a call four hours before the said delivery time, I was not home and said I would be back by 3, still two hours before the scheduled delivery time. The delivery man called me back not once, but TWO more times to see if I was home yet. When I got home he was sitting outside my house waiting. I saw only one man walk out of the truck and was sort of confused. He then told me told his partner he could leave, so it would just be him moving the bed.

Attention IKEA Customers, please ready before you buy #NEVER #TRUST IKEA #DELIVERY DATE. #TERRIBLE SERVICE!!! Bought furniture on Sept 2nd, 2017 for #SOLSTASofa, #MICKEdesk, #NORDLIBed and #FLINTAN chair. It was already insane that the delivery date was 16 days later (Sept 18). On delivery date, Sept 18, 12:35 pm E.S.T, I got a call from IKEA saying the delivery truck was #broke down, and need me to rescheduled delivery to Sept 20. I paid CAD169.40 for assembly fees, but when I told IKEA to #reschedule the assemble arrangement, IKEA told me they can come 8 days later (Sept 28, 2017).

Trying to get info about order that was suppose to arrive on 13Sep2017. NO sign of delivery. Tracking # is a complete joke. Received one - doesn't tell any useful info, in fact it doesn't even show up as a legit # according to FEDEX. WTF?? How did this company get so big with customer service so BAD.

Found a sofa. Price was reasonable, but not outstanding. Still seemed like best option. But of course it's IKEA, so getting the thing to my place in Madison is a nontrivial task. Still, seemed they would deliver. So tried to order it online. Whoops! Entered everything only to find at last page that it was not in stock. Waited three weeks for it to get in stock, and ordered immediately. Then a 2.5 week wait. Got email stated it was received by shipper, and they'd contact me about delivery. A full week goes by. Then finally a recorded phone call tells me they'll deliver at a time that won't work for me. Have to call IKEA, not shipper. 35 min wait to get to a person, who calls the shipper, and then informs me that they will call me to reschedule!

I was at IKEA store #409 and I purchased so many items, I ended up spending about $325. I accidentally left behind a couple items in the front of the parking lot entrance. Keep in mind There was no one helping in the store or to help load the items in the car for me. I was on my own looking for the items. I was sent with just a list to look for my own items instead of the employee assisting me because they weren't even busy that day I was there. I returned the next day to retrieve the items I forgot and was told there was nothing that could be done even though I showed a receipt. I'm so disappointed in the service. I had my kids with me. I was overwhelmed doing everything on my own with no assistance, to then not even have my things replaced the least they could have done... I will never shop at IKEA again. They just lost a customer. If I could give them no stars I would. The parking lot is still IKEA property...

Ordered a kitchen playset for my granddaughter, it will take at least 4 weeks to deliver. Call customer service for a delivery date, was on hold for over 30 min. and when someone answered the phone was very rude about when the part would be sent. I don't understand why it take so long to have an order sent, like they don't really care about their customers. Most of the items they sell look like college dorm furniture at best. Will not ever buy from them again or recommend buying from them. The website they tell you to use is impossible to get on, had to get a person from the store to get a simple order completed and they had problems too. Never again will I use them, they sell very low quality product at a high price.

This is my first time leaving a review like this, but I've honestly never been so livid about a customer experience before and need to express this. I found out last week that I'll be having company over this weekend, visiting from my home in another country. Since my home is so far away, I haven't had company in my current apartment for the year that I've lived here -- so I didn't have somewhere comfortable for them to sleep set up yet. I went to IKEA and I bought a great sleeper couch and I scheduled to have it delivered the following day, Sunday. Yes, another delivery horror story, I've read several in the reviews here -- but I don't own a car because I live in a city apartment, and I've had Ikea delivery work flawlessly once in the past.

We recently purchased the IKEA PAX units for our closet and had been working really hard on planning and my purchase. I waited all day long for IKEA to deliver and assemble my furniture and they said the weather had them backed up. Apparently the person I was speaking with about my IKEA delivery and assembly was not local. As the lies carried on for a few moments. I informed them I'm in AZ and it's not raining and that this is crazy. I paid to have my items delivered and assembled from the IKEA store in Tempe and then after a few more calls and the run around.

I ordered a couple of office organizers, despite the fact that the shipping cost was very high and that I wouldn't get them for two weeks. They seemed to be just what I wanted, so I went ahead with it, despite my reservations. The two-weeks-out estimated delivery date came and went. Finally, two days AFTER it was to arrive, and after I had already made an inquiry, my order shipped. All I got as a response to my inquiries was a curt email telling me to track the order on the FedEx website. The link they supplied was even to its general worldwide page, not even to the tracking page.

Wow... I mean, just WOW. Where to begin? I blame myself first, for ordering items that needed to be delivered and NOT first checking the small print about how anything over a certain weight (I'd guess whatever the UPS/FedEx max is, which is 75 lbs, I think) would be delivered by truck only, AND that myself or someone over 18 would have to be available to received said delivery, all while waiting within a 4 hour window - WITH NO ABILITY TO TRACK ANYTHING ABOUT SAID DELIVERY online, or by phone as well. I've spent almost TWO hours (total) on hold over multiple calls. No one answers the phone during their stated business hours. Is the department closed for some special reason? If so, how about an outgoing message stating so? Oh, it's open, but just no one answers the phone - GREAT (insert dripping sarcasm here).

I ordered a mattress from Ikea to be delivered 3 weeks after purchase. They outsource to a company called XPO which has a one star review. The delivery driver arrived at my door, peered his head instead my house and said he could not deliver the mattress. He is not allowed to remove it from the box but would be happy to leave it in my living room for me to carry up. This is an 80+ pound queen mattress. Had it been manageable I would have not hired a professional delivery crew. He took the mattress back when I did not agree to accept responsibility for damages if he removed it from the box nor left in my living room. I am dismayed that Ikea does not notify its customers of this caveat of boxed mattresses and delivery restriction. The delivery document they hand you with purchase does not state their declared delivery motto either. Ikea has lost a customer going forward.

We had purchased one sofa and two beds from Ikea, also we fixed delivery and assembly dates and paid for these two as well. The day after they delivered 10 pieces instead of 13! Plus one of the box was not belong to us! After an exhausted phone calls, they said they're sorry but we need to go their store to get the missing parts. We go and get it the day after, but meantime assembly team go back without fixing the furnitures because of missing parts. Then we call 6 more times and they said sorry! Again, and gave as a new assembly date for 2 days later, meantime we were sleeping on the floor with two kids! Finally when new date came nobody's show up! When we call them to learn what happened they said because of the missing parts they cancelled it! So simply problem is still on and Ikea people now saying that earliest assembly date is 2nd of September! Thank you Ikea for ruining our time... I will never, ever even buy a single article from you.

Spent over 2 hours on hold with customer service over a 2 day period to be told the local delivery company received my furniture order 2 days later than the date listed on Ikea's tracking site. Also was told local company has 7-10 business days to deliver to me although that is nowhere stated on Ikea's website (esp by the estimated delivery date). No concession was made to me on a $1700 order.

My order was missing one cushion for an ottoman. I spoke with Mathew on 8-18-17 and he was pleasant and helpful. I appreciate that with on-line ordering. I have a case # and new order # and the cushion will be mailed to me. Thank you.

I ordered and received the sofa bed but without the mattresses. I received the sofa bed on 13th August and they have told me I will only get the mattresses on 21st September. 5 weeks after the agreed delivery. This is customer service at its worst. I will not order anything from them again.

I placed on 8/06/17 for a RASKOG utility cart, which said was in stock at the Portland location, about 6 miles away. I couldn't come to the store so paid an additional $10 charge for home delivery. I have not received my order, as of 8/14/17. The order was placed Aug 06 2017 - 1:32 pm EDT. There is no phone number listed anywhere, in which to contact or track my order. What's up with this? Such poor customer service is not going to be appreciated.