Idle Sleep Reviews

I can’t believe Idle Sleep or its parent company Halo Bedding is still in business. The trial period is a shame. About 5 years ago I sent almost a dozen emails trying to get Idle Sleep to honor their trial period terms, but to no avail. Thought about taking them to small claims court, but that would have required a trip to California. Do not buy from this company. You’ll seriously regret it.

Shortly after purchasing a hybrid latex mattress, my side of the bed began sinking. I contacted the company and was told I had to send photos and measurements, which I did. I was promised that a replacement mattress would be sent to me. It never was! I called and emailed and contacted them on their website and was assured I would get a replacement...never did!

Idle Sleep Group will not respond to any phone calls, emails, or letters. The founder, Craig Schmeizer of **, will not respond either. He can be reached at his phone number, **, but he seems to not care about customers at the moment. Anyone have any luck contacting the founder, Craig Schmeizer, at **? Let me know. Thank you.

I bought a mattress and adjustable frame last year and I needed to contact them because my frame broke. The frame is supposed to have a LIFETIME GUARANTEE. I have the paperwork to prove it. The mattress is still in 100% satisfaction or return for money back/replacement guarantee. I sent several emails, but since I didn't get any response I tried to call them. They are gone. MIA!!!! The number sends you to a heating/cooling company. My warranty means nothing now. I have a broken frame and I can't get it fixed... or replaced... or my money back. I'm not happy. They could've at least let their customers know they were going out of business or set up where the guarantee could be honored. Something! These beds and frames were not cheap. Not expensive, but not cheap. There should be some kind of protection from stuff like this happening. I feel like I've been scammed. I want my money back or a replacement.

Okay, last year, I ordered the package, which was a platform adjustable bed frame, the gel foam mattress, and two free pillows. I did the easy finance option, which was $12 a month, even though I have paid $20 a month, and at first, it was great. Quite an upgrade from the cheap crappy mattress and box frame I'd been sleeping on. But, I really still think the bed is too high and the fact that only the head raises, it always felt like I was unable to stay from slipping down the bed. Anyway, I actually decided I'd sell my platform frame, and had tried to look up the website to see the actual price of that part of it. And, they are gone. I am not going to continue to pay for something that doesn't even exist anymore. The mattress, I really have had no issues with. Still much better than my old one.

I decided not to detail my experience as it is basically the same as others. This company is a scam. Mattresses are not as described, but more importantly they do not stand behind any of their policies beyond the sale. I too “returned” my mattresses to find Idle will no longer respond to any communication. They shut down chat and have no number listed. I filed with BBB and they never got a response from Idle.

After a ton of research and reading glowing reviews, my husband and I purchased an Idle Sleep hybrid mattress in March 2021. By the beginning of November 2021, we realized that the back pain both of us have been experiencing is likely due to this mattress. It was never a terribly comfortable mattress, but we thought, "Okay, give it some time." The dang thing is already sagging. On top of that, this mattress DOES NOT breathe. One of the reasons we bought this mattress was the 18-month trial period. So we hopped on the computer to start the return process and realized to our shock that Idle Sleep apparently no longer exists. The company's website is down, the phone number doesn't work, and the internet is full of angry consumer reviews. This was not a cheap mattress, and now we're stuck with it. It's infuriating.

I purchased my mattress in May 2021 & didn't take me long to realize it was of poor quality. It made my back pain worse & begin showing indentations in mattress after 2 months. I have sent multiple emails without response! Their phone number "no longer valid" & so is their online chat. Have yet to get speak with someone or receive a response from them per email. They're fraudulent! Feel taken advantage of & would not recommend to anyone!!

I would rate my experience - 0000 if I could. I purchased the item and after 2 weeks called to return it. Was advised to wait 30 days to break in mattress. I did. Many months later after multiple calls and emails sent still no response and no money back. Last time I called I got hang up on abruptly and rudely. I called Affirm but they won't do anything either so I just got to keep paying until the loan is satisfied. Worst experience ever. Return policy is a joke!!! Do not buy from from them. They do not honor their own terms.

Looks like I am not the only one taken for a ride. I also am in the same boat as all the other reviews in here. Purchased a crappy product with the best return policy in the industry and then they disappear on all of us.

I purchased a medium hybrid mattress from this company in June. Relatively quickly I realized this mattress was not of good quality as it had massive sinkage! I contacted the company and the answer was to send me a topper. I'm sorry isn't that if something is too firm? Regardless, I let them know I wanted to return it and get a refund. They straight up told me they no longer accept returns as they will not provide a return label and they will not have someone come pick it up. They asked me to donate it! Donate a used mattress during Covid? Good luck.

Idle Sleep claim a 18 month trial period. I purchase a mattress from them. It didn't work out for me, tried to return it. They have not and still will not communicate with me at all. Dozens of messages on their website, and emails as well. They continue to take the payments but will not communicate to have the mattress returned.

Refund Policy is fiction. We purchased our mattress on 05/26/21 and Idle Sleep collected $1,255.09 from our account on 05/27/21. We were really hoping it would be the solution we’d been looking for. The mattress arrived 06/01/21. Unfortunately, the mattress did not address our needs, so we initiated refund procedures per their policy. We contacted Idle Sleep on 07/17/21 to initiate the refund. We received a reply asking why. And that’s was the last we heard from them. We have sent five emails with no replies. We have tried two different phone numbers more than 20 times. One number is always busy. The other has a recording prompting the caller to leave a message. There have been zero calls returned.

I ordered my mattress with Idle Sleep because of their trial period (18 months) and the mattress was able to be flipped. After several months my wife and I kept waking up with bad backs and hips. I contacted the company to get a refund. I was first offered a jell-top but I refused. Then I was offered 55% of the original cost and I could throw it out. I did not want this offer either. Finally I was told to donate it to a charity and have them sign the companies form proving this. No charity would take it due to COVID-19 and other health concerns. This is when I was told to just give it away to someone or throw it out. I found a woman that really needed it so I gave it to her and she signed off on the form. I faxed it back to Idle Sleep. I did not hear from them for several weeks. I tried calling them but I always got the same message "no representative available and call back".

I bought these mattresses in November, and received them in December. The mattresses are horribly made losing their support after just 4 months. Mattress sags where you lay on it at night. Due to health issues and other family dynamics, I put off contacting them for awhile, and just moved to guest room bed which had not ever been slept in. Same problem occurs after just 3 months. Finally went to tackle the issues with returning the mattress only to find out that Idle will not return emails, or phone calls. I sent my first email a week ago, my phone call 5 days ago, nothing despite repeated emails and phone calls.

I ordered a mattress on 7/29 that says it is ready, but waiting for carrier. I have reached out 3 times between the website and emailing and have received no response. I understand that things are backed up due to the current pandemic, but it is not good practice to not update people on the status of their order, or to simply respond. I just want to have an idea of when my mattress will be here. I would also like a response.

My mattress starting sagging after less than a year; I first called 6/10/21. I called customer service and was initially speaking with Zanick. Zanick requested pictures of the sagging, I sent the pictures and she initiated an exchange for a new mattress. I initially had a medium and Zanick agreed to change me to a firm. There was a lot of back and forth about their sister company “Load-Up” coming back to get the old mattress. As this was the start of the nightmare; as load-up wanted me to pay to remove the mattress!! Then as it turns out the arrangement that Idle has with them has ended for some reason??

Hello, They have removed their live chat function, do not respond to my emails (I emailed at least 5 times since Mid July), do not respond to Facebook messages, text messaging, anything. It's been 30 days, I want to return my mattress under their 18-month free trial. No response at all. I'm about to dispute it with my bank if there's no response after another week. Either let me return it with no hassle for a full refund or I can keep it for 80% refund.

November, 2020 Ordered mattress. December, 2020 Received mattress. Winter, 2021 Tried the mattress out. The mattress was uncomfortable soft for us and caused back issues. Using their Chat feature I asked to return the mattress for a full refund per the company's 18 month risk-free trial period. A representative requested we try their mattress topper to see if that would correct the issue. They sent it; we tried it; it did not improve anything.

It took an excessive amount of time to receive my mattress and adjustable base once ordered. Trying to make contact with customer service for assistance proved nearly impossible only to be told just be patient. I was patient and finally received the mattress and base. During the purchase process I asked several times in different ways about the return policy and process as it seemed too good to be true. Well, I have unfortunately decided that I need to return the mattress. I cannot get through to customer service via phone because no matter what day of the week or what time of day I call the line is busy.