Idle Sleep Reviews

Idle Sleep claim a 18 month trial period. I purchase a mattress from them. It didn't work out for me, tried to return it. They have not and still will not communicate with me at all. Dozens of messages on their website, and emails as well. They continue to take the payments but will not communicate to have the mattress returned.

Refund Policy is fiction. We purchased our mattress on 05/26/21 and Idle Sleep collected $1,255.09 from our account on 05/27/21. We were really hoping it would be the solution we’d been looking for. The mattress arrived 06/01/21. Unfortunately, the mattress did not address our needs, so we initiated refund procedures per their policy. We contacted Idle Sleep on 07/17/21 to initiate the refund. We received a reply asking why. And that’s was the last we heard from them. We have sent five emails with no replies. We have tried two different phone numbers more than 20 times. One number is always busy. The other has a recording prompting the caller to leave a message. There have been zero calls returned.

I ordered my mattress with Idle Sleep because of their trial period (18 months) and the mattress was able to be flipped. After several months my wife and I kept waking up with bad backs and hips. I contacted the company to get a refund. I was first offered a jell-top but I refused. Then I was offered 55% of the original cost and I could throw it out. I did not want this offer either. Finally I was told to donate it to a charity and have them sign the companies form proving this. No charity would take it due to COVID-19 and other health concerns. This is when I was told to just give it away to someone or throw it out. I found a woman that really needed it so I gave it to her and she signed off on the form. I faxed it back to Idle Sleep. I did not hear from them for several weeks. I tried calling them but I always got the same message "no representative available and call back".

I bought these mattresses in November, and received them in December. The mattresses are horribly made losing their support after just 4 months. Mattress sags where you lay on it at night. Due to health issues and other family dynamics, I put off contacting them for awhile, and just moved to guest room bed which had not ever been slept in. Same problem occurs after just 3 months. Finally went to tackle the issues with returning the mattress only to find out that Idle will not return emails, or phone calls. I sent my first email a week ago, my phone call 5 days ago, nothing despite repeated emails and phone calls.

I ordered a mattress on 7/29 that says it is ready, but waiting for carrier. I have reached out 3 times between the website and emailing and have received no response. I understand that things are backed up due to the current pandemic, but it is not good practice to not update people on the status of their order, or to simply respond. I just want to have an idea of when my mattress will be here. I would also like a response.

My mattress starting sagging after less than a year; I first called 6/10/21. I called customer service and was initially speaking with Zanick. Zanick requested pictures of the sagging, I sent the pictures and she initiated an exchange for a new mattress. I initially had a medium and Zanick agreed to change me to a firm. There was a lot of back and forth about their sister company “Load-Up” coming back to get the old mattress. As this was the start of the nightmare; as load-up wanted me to pay to remove the mattress!! Then as it turns out the arrangement that Idle has with them has ended for some reason??

Hello, They have removed their live chat function, do not respond to my emails (I emailed at least 5 times since Mid July), do not respond to Facebook messages, text messaging, anything. It's been 30 days, I want to return my mattress under their 18-month free trial. No response at all. I'm about to dispute it with my bank if there's no response after another week. Either let me return it with no hassle for a full refund or I can keep it for 80% refund.

November, 2020 Ordered mattress. December, 2020 Received mattress. Winter, 2021 Tried the mattress out. The mattress was uncomfortable soft for us and caused back issues. Using their Chat feature I asked to return the mattress for a full refund per the company's 18 month risk-free trial period. A representative requested we try their mattress topper to see if that would correct the issue. They sent it; we tried it; it did not improve anything.

It took an excessive amount of time to receive my mattress and adjustable base once ordered. Trying to make contact with customer service for assistance proved nearly impossible only to be told just be patient. I was patient and finally received the mattress and base. During the purchase process I asked several times in different ways about the return policy and process as it seemed too good to be true. Well, I have unfortunately decided that I need to return the mattress. I cannot get through to customer service via phone because no matter what day of the week or what time of day I call the line is busy.

I ordered luxury firm both sides, I received luxury firm one side medium firm the other side. I was offered a 2” foam pad that would give me the firmness of a firm mattress, I declined stating that was a bandage fix, I was then asked to provide a photo showing the tag identifying the model number which I did, by the way my bed was manufactured in Slovenia for an unknown entity in the USA. These beds are not made in America. I also was informed about the donating the bed which I tried doing. I was informed by two nonprofit organizations that they cannot take beds due to body fluids or possible bed bugs. I emailed Idle Sleep about what I found out and have not heard back in weeks. I contacted my CC card company and filed a grievance, I have gotten the charges temporarily removed while idle sleep has 2 billing cycles to respond.

We decided to return our mattress within the trial period and exchange for a different one, but we haven't been able to get in touch with them to arrange the return. The phone number on their website is disconnected, and they never responded to our multiple emails and Facebook messages. This is super scammy and really bad customer experience. We will consider seeking legal action if the problem still doesn't get resolved soon.

Like many others on here, I have been promised a refund that has yet to come. Phones are not working, chat is offline and no one responds to email anymore. Seemed like it was going fine until it came to actually getting my money back. If anyone at the company wants to resolve this, my order number is **.

Buyers Beware!!!! Run away, far away!!!! We ordered the Idle Hybrid Split King with adjustable frame last October and received it in December. That was a really long wait just for the item. After sleeping on it all this time, we’ve decided that it’s just not that comfortable. I contacted customer service thru the Chat feature and was told I could only receive the mattress refund and not the frame. I was offered a mattress topper to try for free. I opted to think on it.

On 2/7/21 my husband and I ordered the Latex Hybrid mattress from Idle along with an adjustable base foundation after doing a ton of research on what mattress would help our back and hip issues. We knew at the time of ordering that there would be a month delay due to the manufacturing process but decided to order thinking a month wouldn’t be terrible but we would cope. We received our adjustable base and decided to put our old crappy mattress on it while we waited. No improvement to our sleep though. In March I reached out to customer service about where our mattress might be in the shipping process.

Returned bed July 9th, 2021- picked up by Load up pictures sent as requested confirming return and received email from Idle confirming the return. Rep advised they are having issues with refunds. I told her I am fighting cancer. I need the refund asap to pay for meds. She said I will receive an email as soon as the refund is processed. I have not received anything. I have tried to contact the plan via email, no response. They have removed chat feature from their website. I left message at their phone number, you cannot speak with anyone just a message that we are busy and to leave a message. Order **. This refund issue has been going on since last Nov 2020 based on complaints below. It should have been resolved by now. I do not recommend buying from this company. I'm concerned this company may not be around much longer.

We were very excited about the prospect of trying a mattress out before we committed, so we went ahead and purchased a king size mattress from this company. It was delivered quickly and we slept on it for about 6 weeks and realized that it was not going to work for us. I contacted the company and they quickly told us how to do a donation, which we did and sent the form in. It has now been about 6 weeks and we do not have a refund. We have tried to reach out to the company and gotten no response. Even appears that the chat feature is no longer on our computer, how convenient. So don't buy this mattress unless you want to keep it forever or throw your money away.

We tried the King Hybrid for 5 months or so. It did not provide us better sleep and we sought a refund. We followed their program and donated to a local church. Provided proof and have yet to get refunded. They now ignore emails and DMs. Seems this has happened to MANY people. This look and smell like a total FRAUD. I SEE CLASS-ACTION LAWSUIT COMING THEIR WAY.

I bought an Idle Hybrid (medium firmness) in Nov 2020 (order **). That experience was fine, the mattress came in a reasonable amount of time, and the mattress itself is high quality. However, after several months of sleeping on it, it's clear I need the Luxury Firm version. I start an exchange. The customer service person is very prompt in their replies, and soon I have a donation form to print and have sent them a picture of the old mattress.

I didn’t find the mattress comfortable at all. But these things happen, so all online mattress retailers offer a free trial and free returns. I went through their return process, and a month later they have yet to provide a refund. They have stopped responding so now I’m concerned that being very vocal about my negative experience will be the only way they will make food on their policy. Order #**.

I purchased an Idle Sleep hybrid mattress at the end of July 2020. Unfortunately it did not work for us despite trying it for nearly a year. I went through the return process, but have yet to receive a refund after nearly 2 months of waiting. I received an email from Kessa on June 17th stating "we are currently experiencing some issues on the backend which may delay the processing of the refund back to you." After another inquiry, I received an email from Airah on July 9th indicating "I do see where your request is being processed." Now, 2 emails from me later, I have heard nothing back. They will not even respond. I fear I may never be refunded my costs. I find multiple reviews at the BBB website with similar complaints and 1 star ratings. Is this fraud?

The first time I contacted them was a month ago exactly. I told them that I didn't like the mattress and it just wasn't comfortable. So they told me I could wait a long time to get picked up or I could donate it to someone. So I went ahead and donated it. They signed the form and it was all filled out. So I emailed them the form back and now it's been weeks and I haven't heard anything back from them! Like, come on now. Like their live chat doesn't work anymore and when you call their phone number it's just some lady asking questions about if someone in my household is 55 or older and if we own a car. Like what the heck does that have to do with my mattress?

I was told over 1 month ago that I would be getting a full refund for the mattress that I returned (via donation). It has been over 1 month and I still have not received my refund. I have tried to contact the company in innumerable ways (Facebook messenger, their email, their contact us form, their Zendesk portal) but they never respond. As a last ditch effort I'm posting here, hoping that someone will help get me the refund I was promised. I'm really frustrated that they cheated me out of my money. My order number is **.

The phone number on their website is disconnected. I've emailed multiple times with no response. I even tried facebook and still not response. They may have have shuttered due to massive number of returns. I need to return a mattress under their 18 month trial guarantee...

I ordered my mattress August 2020. After about 9 months the mattress got a sag in the middle. I have rotated and flipped mattress on a regular basis. I had to stop using it when I started getting up in the morning with a back ache. I had to go buy another mattress. I first tried contacting them for a return on 7/11 by using the online chat. That didn't work, no chat window opened so I sent an email. I got a response of donating the mattress and they would reimburse what I got for the donation. In MA you can't donate mattresses and again I requested a way of returning the mattress for a full refund like they advertise on their website. They never responded.

I purchased an Idle Sleep mattress and found its performance and quality to be unsatisfactory. It seemed as if the inner springs were failing as my girlfriend and I continuously found ourselves sunk in and bunched together in the middle of the mattress. Very little support as advertised because we ordered their luxury firm model. I requested for the mattress to be returned and that I be given a full refund as per their own advertised return/refund policies. I was asked to donate the mattress to keep them from having to pick it up. Now after many weeks they are still refusing to refund. To average Joe consumer out there, I would think twice about dealing with this company.

I purchased my mattress from IDLE about one year ago. I was not happy with my purchase because my husband and I back would constantly hurt. We had to flip the mattress every 4 months. Finally, I requested a refund. After donating the bed, the refund was approved. It has been almost 30 days and I am still waiting for my refund. The company sends generic emails with the same message, "Please accept our sincere apologies for the delayed refunds. We have been experiencing an issue on the backend and our team is still working diligently to have this resolved as quickly as possible." Every time I call the phone number, there is an automated message that say there is no agents available. I am currently waiting on the funds to buy a new bed. This is highly unprofessional.

I purchased my Idle Queen mattress in Nov. 2020 arrived quickly and was at the time happy with it. After sleeping on it since December, I decided to return the mattress for a refund and was told by customer service that I would either have to donate it or send it back. So after jumping through all the hoops they required I was able to donate the mattress. Now here we are waiting on my refund. After months of inquiring as to where my refund is I am still waiting on my 1,208.56 plus refund. First they said it was a PayPal issue, (I did not order through pay-pay.) Then they stated that I used their financing option, (I did not use their finance option) So now from customer service "The glitch that we are having is with our credit/debit card system. We are unable to complete refunds at this time, so the processing time is a little bit longer than usual. I am so sorry about this." This has been going on since May. I will never buy from this company again. OH! customer service if you should happen to read this my order number is #**

We ordered a mattress back in February. Several times we checked on the mattress delivery that was going way beyond the quoted time. Each time we had to reach out to them, we never received any updates from them. We were willing to wait at first because we really liked what we read about the mattress, but kept being told it was delayed and they could not even give us an estimated time frame. Seriously, you know how many orders there are, you know how many orders are going through your shop, but you can't give even a rough estimate? So finally on June 5th we requested a refund. The refund has not gone through. On a phone call today I was told they were having technical problems processing refunds and they could not tell me when it would be resolved. I'm worried now I will not get my money back. The phone reps are very nice but can't actually do anything to help you. Order# **.

I ordered this mattress and after two months, it has collapsed in the spot where I sleep. I am 5'9" and 170 lbs. - so very average size/weight. I can hardly believe how unfirm the "luxury firm" hybrid mattress is. There is no edge support and the corners of all fitted sheets are constantly popping off. My back hurts every day. My old mattress was half the price and way better the Idle sleep's products!

Having made a mattress purchase the cost was immediately charged. After patiently waiting over six weeks we called and were informed they did not have the materials to make the mattress. We cancelled the order, being informed it had to have a supervisory level approval for cancelling. We asked for a supervisor and were informed no supervisor would be available for 48 hours. Customer service did offer another product and a refund of the difference in cost. Three days later, checking to assure our order was cancelled customer service informed us a supervisor voided our request for a cancellation and refund to try to save a possible sale and offered $50 credit to expedite our order.