Houzz Reviews

This store can’t ship a product correctly, and then leaves messages for you that sound like spam. When asking them what are they going to do about it- complete silence. I paid for a product I didn’t receive, with no solution to correct it.

I have been reaching out to request the immediate cancellation of my Houzz Pro membership for several months and keep getting passed around to different representatives. When I initially signed up, I was under the impression that I was enrolling in a monthly plan. At no point during the signup process was it clearly communicated that this was a 12-month commitment at $249 a month. I only became aware of the annual contract terms after trying to cancel my membership and I have not actively used the service in months.

I like the Houzz’ site because I like very contemporary and I can find it there. I’ve used it once or twice and it’s nice and easy. I probably purchased some lighting or faucets, I can’t remember. I think they're highly priced sometimes. But the quality of their products and services is very nice. I would recommend it, if you like contemporary. "

IF Houzz ends up doing the right thing, I will come back and revise my review - but in the mean time, I feel the need to be honest about my current experience with Houzz. I've spent the past several months looking for a dining table and chairs. I would prefer to shop local but, have found nothing even close to what I was looking for. I found what looks to be a beautiful set on Houzz. Of course the chairs are sold separately. I found the chairs on other websites all stating a SET OF 2 for a similar price or less, but I figured it would be easiest to order from one place instead of two. Because Houzz didn't specify a set of two, I called their customer service prior to placing my order to inquire. The girl put me on hold for 5 mins, came back and said she called the manufacturer and yes it's two chairs. I repeated it, "it's a set of two chairs?" She said yes.

I was pressured by a contractor to remove a negative review. Against my better judgement, I did and when I went to repost it Houzz blocked my ability to do so. Houzz lacks the people and platform rules for contractors to be a reliable source for connecting homeowners and contractors.

Houzz sent me the wrong rug, then dragged their feet on offering a replacement or partial refund. I continually ask for a supervisor, but none was ever available. I even offered to keep the wrong rug if I was only compensated the return & replacement shipping costs + the price difference. Eventually, when the supervisor Lynette finally called me, she was incredibly rude right from the start of the call. She was not professional at all and talked over me pretty much the entire phone call. When I asked for a specific amount of additional discount to compensate for the value difference of what I had received vs. what I’d paid for, her comment to me was that I must “need the money.” When I asked if she treated everyone so rudely she claimed “no she does not” … I must be special! She also refused to put me in touch with anyone else above her and then hung up on me.

I tried Houzz Pro to drum up some residential sales. I was told we'd get about a dozen leads a month based on our industry and the target area we were looking at. We didn't even get that over the total 12 months. When it came time to cancel, I reached out on Day 30 to cancel with a response the next day of their lengthy cancellation procedure. So my official "cancellation" was at 29 days from auto-renew - which they won't honor and are now saying they have no record of my request. They are auto-renewing with a 25% price increase for a service I have no value in. I also have emails I sent them 9 months ago asking to cancel already that were ignored.

WARNING: Be Absolutely Sure Before You Buy! We were so excited to create our backyard oasis and carefully selected our outdoor furniture—including lounge chairs, regular chairs, and a 15-ft umbrella. The chairs and umbrella arrived first, exactly as described—perfect! Then, a week later, the loungers showed up. Six of them. But instead of Natural/Black as clearly stated in the description, they turned out to be red-toned wood with black cushions—completely different from the advertised product. They don’t match anything else we purchased, and frankly, they look nothing like the picture!

I like their products, and I've had very good experiences with Houzz. I've purchased lamps, firewood holders, and a lot more. Delivery has always been on time, I've been very happy with the quality of the products, and I’ve kept them all. I did have one defective lamp that I had to return, and they were good about replacing it immediately. Pricewise, it’s a bit high but not outrageous. It's not average, but it's quality product, so I pay a little bit more.

Houzz has a large selection of furnishings. The chairs we bought from them are of good quality.

For those looking to advertise on Houzz, DON’T! When they first enter the market, they were awesome, but now they don’t care about their clients. They raise your rates without consulting you and when you want to talk to the assigned representative that they have given you (Alex **), then you can’t get a returned phone call. Alex did finally call me after I made numerous requests over the course of 5 weeks, but has yet to make contact with me. I can’t close our account, because Houzz forces me to go through the assigned representative (Alex **) to cancel the account. Houzz holds you hostage by being unavailable to address concerns.

I have been a construction business owner for the past 20+ years. I decided to give Houzz Pro a try. I purchased the whole year and paid up front. After 4 months they started to try to bill me monthly. I spoke with someone and they said they would fix the problem. 6 months later this is still going on. They have now closed my account for non payment even though it was paid in advance. I sent them the proof, again they apologized, said they would fix it, still NOTHING! I have talked to 2 different managers who stated they would make sure a refund was sent, NOTHING!

Houzz does not stand by its products or its customers. I ordered the wrong item (due to the website description being unclear), and it took me six staff people, dozens of emails, many, many phone calls, hours on hold to "get permission" to return the unopened items. They kept blaming the seller, but it was actually Houzz who was deciding the process. Then they charged me a return fee and taxed the shipping charges! I will never buy from Houzz again.

Horrible experience with this company. We ordered a bathroom vanity and while the product’s quality met our expectations, the backsplash was delivered broken. It took two weeks to open the box while the bathroom was being finished so Houzz would not supply a replacement. Instead we were told we could purchase one for $160 dollars and they would give us a 20% discount. I will be sure to never order from this company and will make sure that everyone is aware that they do not take accountability when a product is delivered damaged. Extremely disappointing.

I just moved into the house and I purchased many items from Houzz. The dining room table has a glass top and a silver bottom. I thought the quality was really good for the price. I'd tell my friends to use them. It’s easy to use. They have good prices and have a lot of selection.

Unfortunately, customer service for the Ivy/Houzz site is nonexistent. We have been locked out of our account and are unable to send invoices to our clients for projects that urgently need to be completed. They indicate that the payment has expired, yet our Gold American Express has not expired. There is no way to update the card details because they locked us out. Their initial emails went into the Junk Folder. But rather than contacting us on the phone, two days later, they locked us out of the Ivy site. We do not recommend working with them. Ivy was so much better before Houzz bought them.

I was a customer (contractor) with HOUZZ for two years until Feb 2025 when they decided to layoff my account manager. They never made an effort to assign anybody to me before my subscription membership expired in mid Feb and when they did 5 weeks later, they wanted me buy another subscription at 2000% increase because of their new policy for new accounts.

I purchased a new home nine months ago. So, I was putting stuff and getting ideas. I was looking at Houzz mainly for ideas. And then I purchased some stuff from Houzz and other sites.

I got some cushions that go on deep sitting patio furniture. All was good and I would recommend them.

I like the products from Houzz. I got some lamps and they were beautiful, stained glass. The quality is amazing. Their website is really great and they have really high-quality products.

Take my advice and stay away from Houzz Pro. The website and communication system is terrible. The Houzz customer service is terrible and when you try and cancel they make it impossible. I have been a member for one year and have spent many many hours adding photos with not one good lead.

Very disappointed with this company!!! We hired this company to help us get additional work and all they did was charge us a outrageous monthly fee and send us dead leads. It's like they make the leads up to keep you interested. I would not recommend this platform whatsoever. Instead of helping out our company they cost us money with continued broken promises.

I ordered a dresser from Houzz and paid extra for the 'room of choice.' The dresser arrived at CEVA in Atlanta, GA four days ago and now they are telling me they can only drop it off in my driveway per Sabrina. I called Houzz and spoke with Steve who states they can refund me $99.99 for 'room of choice' and I can find a local move to move it upstairs or they will return it back to Houzz in California and charge ALL the freight charges there and back because 'that's their policy.' I told Steve of Houzz that if I accept those terms and the dresser has been damaged during shipment, then the responsibility would be on me and that was not the original agreement; Steve had nothing else to say. I requested a Manager to call me back as soon as possible and Steve stated 'I can request it but I can't promise anyone will call you.' I am so upset right now and I'm supposed to be giving my attention to my job and not doing the job of Houzz! Horrible experience!!!!

Houzz had the product that I was looking for at the best price. Simply ordered the furniture on the website, and I’ve been very happy with it. I would definitely recommend it.

Houzz is not worth a penny. I signed up my business with Houzz to generate more work and gain exposure in local areas. In 2 years I only secured 2 projects through them which means I lost money by using them to promote my business. When I requested to cancel the service, they would not let me because they work on a 12 month term and I still have 9 months left. So I'm stuck paying $360 a month until August for a service that isn't bringing in any projects! Terrible customer service and no business owner should ever pay for their "services". Houzz is absolute garbage!!

Houzz had the best deal on a specific wallpaper from York Wall Covering that I wanted. The website was fine. And the wallpaper is beautiful, it’s of very good quality. I rent and I move a lot, and I've always used this wallpaper. It’s not peel-and-stick, but it’s removable. It goes up like normal wallpaper and when it's time to take it down, it literally peels off easily with no residue on the wall, and it’s nice.

I love the Houzz website. I either go on there to shop for myself or a client, and I’ve purchased fabrics and some furniture. They have everything on there, and the items are much nicer quality. I haven't had any issues with them. I used to tell my clients all the time to go on there and get ideas.

I was looking for pots for plants that I was working on. I needed certain styles and colors of the plants I was using. I started by looking at Pinterest, and then when I saw products that I liked, it linked me to the Houzz website.

I purchased a fixture from Houzz that goes above a bathroom sink. Its quality is great, I like it. I was able to do it myself. But it was a little tricky because the wire's really short. I could have used a little longer wiring. I'm not complaining.

I recommended my friends and family to look into Houzz. I like their website a lot. I found there an outdoor bench that I liked and bought it. The quality is good. However, it’s a leak bench and it’s starting to fade even though it says that it didn’t.

I was with Houzz for 2 plus years. After not taking time off from work for over two years, we decided to take some time off and we called Houzz to suspend the account for 2 Months. The first point of contact with customer service said they could help me with my request. Well it turned out he was wrong and could not help me. So the next day I called spoke with my account manager and was assured they would suspend my account till I got back and reactivated my account.

I ordered a lingerie chest from Houzz, which arrived totally smashed to pieces. Houzz promptly issued refund, but even though pickup at my expense was advertised, almost 10 days later no carrier has removed the damaged furniture. I am partially disabled, and have no way to get such a large piece of furniture carried away. Wish I had known this risk when I ordered chest of drawers.

Purchased an expensive, pre-lit birch tree ($96.00 plus tax) through this site in October, 2024 which I intended to use as a holiday decorative item. Did not open the item until the end of November, when I was ready to use it. Item was significantly damaged and lights did not work. Houzz refused to credit for the purchase as it was ordered 30 days prior to my reporting the problem; they would not accommodate making an exception to their return policy. Instead, Houzz informed me that I would need to resolve my complaint with the manufacturer.

I purchased a good size entry carpet. When it arrived it had deep creases in it. I let it set flat on the floor for a few days and still there were creases. I then reverse rolled it and let it set for a week. Still there were creases. I then laid it out flat and tried a damp towel and a hot iron to no avail. I am now past the allowed return date so I called Houzz. They told me to do exactly what I had already done. With that, they blew me off. This is my first of many negative reviews for this company. Stay away if you value your money!

This company scammed me out of money, in my opinion. DO NOT USE their Houzz app. I signed up for it to see if it would work for modeling what furniture would look like in my house. Apparently I bought the wrong one. I tried to use their service for like 20 minutes. It didn't work for me. They sent me a bill, and I complained, and they let me cancel. They are now trying to collect more than a hundred dollars from me, for an app that I accidentally signed up, and I was told I could cancel.

I purchased house fixtures online from Houzz and they're good.

I was looking for a daybed mattress set and Houzz had the product that looked like it was what I wanted. But the wrong item was ordered and they would not take a return. I ended up ordering the right item and keeping the wrong one. The quality of the product is all right, though.

I've purchased a few things from Houzz over the years and they have nice design options and competitive prices, for the most part.

I've purchased Houzz's professional service and products. The quality was great, as well as their customer service. I liked the ease of usability, and the good product selection and pricing. I'm a professional designer and I have recommended Houzz to clients.

We ordered a dining table from Houzz online and paid $1,629.08 after tax and shipping, (an extra $100 to have the delivery team move two unassembled and visibly damaged boxes from the driveway to the dining room 30 feet inside the front door on the same level). The purchase was made on 12/27/2025 and the damaged freight arrived on 1/13/2025. When the table arrived, I was informed by the delivery team that the boxes could not be opened to inspect for damage to the table so I refused the delivery. We notified Houzz immediately to seek resolution or a refund.

Attention all contractors: Do Not Use Houzz. An absolutely atrocious platform. Their customer support is virtually nonexistent. Took almost 2 months to get a reply to my email about a simple customer support issue. Before signing up for Houzz Pro, I was informed we could increase or decrease our monthly spend as we please. After signing up and not getting the results we were hoping for, I asked to decrease our monthly spend by decreasing the number of regions where our profile is being promoted. Now they're telling me that's impossible and the best they can do is allow me to pay off the whole year in one lump sum payment of $13,000. I would not recommend Houzz Pro to anyone. There are much better things to spend your money on if you need leads. Houzz Pro has no intention of helping small businesses grow, and are a predatory company complicit in conning us, among many other companies, out of thousands of dollars.

We bought two swivel chairs made by BisonOffice. Turns out we paid nearly twice what we would have paid directly from Bison. Such is life. But then the chairs started to break down after 18 months: The ball bearings in the base started falling out. The friendly but largely useless Houzz person could only provide office Bison contact info. That was disappointing. It got worse from there: Bison’s customer service not only told me we were out of luck due to their brief 30-day warranty but that they could not sell me the bracket so I could fix them myself. Very lame support from both organizations.

I needed furniture for my son urgently. Amazon was way too ridiculous, and also the quality of the stuff was so bad. I didn't want anything wrong to go with what I wanted to purchase so I went on Google and the first thing that came up was Houzz. I went ahead and purchased the furniture, and what I liked was they had Afterpay. I was able to make a $3,000 purchase and be able to pay in three payments.

Houzz had the product that I was looking for which was a couple of tables to match up with what we have. I was able to find them fairly easy, and they're good quality. Though one came damaged, they replaced it with no problem. It was a little hard to understand the individual that I was speaking with but other than that, he was on top of things and got it taken care of, even did follow-up calls to make sure everything was done. If I had more stuff I needed to purchase, I'd definitely do business with Houzz again. I looked at several places and they were one of the better prices which included shipping.

We did a home rental and we've gotten good information and assistance from our builder and designer as far as some good places to outsource and purchase products from. They've used products and have had good experience themselves with it. I had a really trusted source to go to. They're working for you and that's what they do for everyday life as their job and for them to refer or recommend someplace. Whatever they'll say holds a lot of weight. Our experience has been great. I love the things that we've purchased and if there are ever any issues, they've been handled. For me, it was about getting a quality product in a convenient way and being able to have confidence in that quality and in the competitive pricing. I also really like that there are a lot of articles and reviews and information in the general market or area of house renovation, design, and what's in style.

Houzz is good. I ordered a bunch of wallpaper from them in the spring and they did a great job. Overall, the service is good. Usually, I find stuff and then I have my clients order it because I'm doing a big job and it's less to run through my company. Usually, I just have to show it to the clients and send them the link and then they're hooked on it, too. They must like the quality. I don't have any complaints.

I purchased a couple of area rugs that were very good from Houzz. I was very happy with the service and customer service when I had to call regarding the product I had purchased. I just wanted to verify that it's been the correct order, and it was gonna be delivered when it was going to be delivered, and that everything was correct on the order. Their website as is very well laid out, easy to follow and user-friendly. I just recommended Houzz to my niece because she's moving into a new place and wanted to get some rugs, furniture and accessories.

For stuff that I cannot find on other websites, I use Houzz. The quality of the items has been good. I've always enjoyed and had a pleasure working with Houzz. I would recommend them.

I saw Houzz through a Google search and I went with them for the price of the particular item I was looking for. The item came fairly quickly and the quality was good. It was a positive experience with Houzz.

We were very pleased with our experience with Houzz. The chairs that we purchased from them came fully put together. All we had to do was cut open the box and they were ready to go. It also shipped quickly and it was exactly as it was described. The quality of the product is great. It's real leather. It's very comfortable to sit in. They truthfully look like we just took them out of the box still to this day, and they've gotten quite a bit of usage in the office. Also, for the quality of the pieces of furniture that we got, the pricing was fair. They seemed a little bit expensive, but at the same time, you get what you pay for. I would recommend Houzz.

I saw Houzz in an advertisement on the internet and I liked their pricing. I ordered the product based on the picture and it was what I wanted. But when I got it, it was not what I ordered. The picture did not match what I received. If the picture would have matched what I got, then I would never have bought it. The cushion where you sat on was only three inches thick. If you look at the picture, it shows a six-inch cushion. It's fine for people that don't weigh as much as a man does but I'm probably about 240, so sitting on this thing on that thin cushion was uncomfortable. You might just as well sit on a concrete bench.

I was looking for a specific thing and doing an internet search and Houzz just came up. I bought brass knobs from them. It was a well-known brand and the price point was excellent. The product was delivered promptly and it was as advertised. I would look again for things I want in Houzz.

I was doing some interior decorating and I was looking for the pillows to match my decor. Houzz was the only market that had what I liked and I loved them. I bought probably 12. The pillows were coming from out of the country and it was worth waiting for because it was exactly what I wanted. It met my expectations. I came across Houzz on the internet and I had never done any business with them but they were good. They have unique things that you're looking for that you can't find at Walmart or Amazon. And it's a great value and experience. The price was affordable and within my price range.

I got bunk beds from Houzz and the portion of it that I received was great quality. But I’m not happy. They were two sets of twin beds at almost $500 apiece and I couldn't put a mattress on them. I had to create slats with wood from Home Depot. It cost just 40 dollars because I used regular wood and cut it ourselves. But it was something I had to use in a remote location house so, I had to travel an hour to a hardware store to even get the wood. It was super inconvenient. Houzz didn’t say that it had to be purchased separately. I wouldn't recommend them because that's a shady practice. If they had written it on their website, I would have added it to the cart. So, it’s a little disappointing. The website could use some work. It's not very intuitively friendly for shopping.

Don’t. Somehow accidentally sign up for a free trial of Houzz Pro without knowing it and then get billed $319 for several months before noticing the charge even having received no confirmation of signing up for this trial or that this trial was expiring for a service you would never use….because they won’t refund you the money.

Houzz is NOT a legitimate business that you would want to deal with as a professional or a consumer. There are no principal managers in the United States that the third party off shore phone service will connect you to, they are a “customer service” phone operation located in the Philippines that have zero authority to make decisions or speak to you about any issues. Houzz has fraudulently charged our company twice to goods or services we did not order. They have acknowledged that we did not order anything, but will not do anything to resolve our problems about being charged by them. They will not allow us to speak to anyone of authority in customer service because no one exists in the position. It’s all smoke and mirrors. Buyer Beware, do not use this company as a professional or a consumer. You will get ripped off!!

My experience with Houzz has been nothing but consumer fraud. I received the wrong order. Ten days ago I called the CS to return/refund. I spoke with Ann L. There was a strong language barrier and after 20 minutes explaining to Ann L that I did not want to exchange at this point. She instructed me to send pictures of the items and sku. I sent the required proof that the shelves were entirely different from what I ordered.

I purchased a bathroom vanity (Fresca 42" floating vanity sold by Build.com). The item was never opened because my contractor noted the size of the box and realized the height would not work with my plumbing/drain pipe. I contacted Houzz and was referred to the merchant. It took multiple calls and e-mails before I was provided return shipping instructions. I fully intended to order another vanity from Houzz that fit my bathroom. I changed my mind when I discovered the merchant would be charging me $150 for shipping. I believe they should have credited the shipping fee off of the next purchase. This was a large project and I was planning multiple purchases. No other company (Amazon, Wayfair, Walmart, Macy's, Target, Home Depot) charges for returns. I will never buy anything from Houzz again. I found exactly what I needed on another website for $300 less than the Houzz price.

Recently had an extremely disappointing experience with Houzz.com and feel compelled to share it. I ordered a $3,000 vanity at the end of September, but due to ongoing construction at my home, the item remained safely in storage until my contractors were ready to install it. Upon opening the package, we discovered the vanity was cracked straight down the middle-a significant defect that was only revealed when it was unpacked. When I reached out to Houzz customer support, I was shocked and frustrated to be redirected to the manufacturer for assistance. As a customer, I purchased this product from Houzz and expected them to stand behind the quality of the items sold on their platform. Instead, I was left to deal with the issue on my own, despite having paid Houzz for this order.

I never leave reviews, not worth my time, but this has to be out there to prevent others from my experience happening..If I could leave less than a 1 star I would. They refused to cancel my subscription that automatically renewed against my knowledge. I have never used the product after realizing it's not conducive to my business. I explained to them after 1 year I did not want to renew my subscription to only be told it did it automatically and they will not cancel my subscription until next year and I have to remember to call. Absolutely ridiculous. DO NOT USE THEM. I have not benefited from them.

I ordered some artificial trees that looked really real and they're very good quality. So I'm very pleased with the Houzz merchandise. The reps were polite and knowledgeable as well. But I also ordered some uttermost sculptures and one of them was defective. I was having a hard time trying to get that resolved because it was third-party. But I ended up just keeping it and I wasn't able to get any type of adjustment because of that.

Updated on 11/7/2024: Bottom line is that you have sold an expensive product that was defective and just because the defect was discovered within 60 days instead of 30 in no way absolves you from the responsibility to either replace or fix the item. You sold a defective product and are refusing to do the right thing while trying to hide behind arbitrary policy that does not make sense and is designed as an attempt to shield you from your responsibilities to your customers. I hope enough people see my reviews and are aware of your practices.

My experience purchasing from Houzz was good. I was looking for a specific style/type of ceiling fan. Everything came in fine. I was light one screw, but it was no big deal. I had plenty in my own. If Houzz comes up with something that I'm specifically looking for, I wouldn't hesitate to buy from them.

Do not use Houzz! They deceptively lock you into a year long auto-renew contract. There are much better sites out there. After not logging into this site for a year I was hit with a $1200 auto-renew which they won’t cancel.

I found Houzz browsing online and I bought a table, lamp and chairs. My outdoor furniture is my favorite item. I’m satisfied and people should look into Houzz. It is convenient though the website is a little bit tricky because they have a lot of items that's duplicated but with different prices.

We have ordered something from Houzz, and I didn't have any trouble. The prices are fine, too.

Houzz has awesome ideas. A lot of how I've designed my house has been based off photos I found on there. I also found that ordering of Houzz products that you find either just by searching for them or based off photos has been a really good experience. It's super easy. You add it to the cart, press pay, and it's there within a week or so, which is a lot faster than other companies. That's the main thing I really appreciate. If you are looking to furnish your quickly, you can get furniture so quickly from there.

We had our driveway seal coated thru Houzz and when the work was scheduled, they were very considerate about it. They gave me plenty of notice and worked with our schedule. We had other contractors that were working at the place and they helped work around when there were going to be contractors. And on the day of, they pretty much just went about their work and cleaned up everything. It went well. If we have any friends that need their driveway seal coated, I would highly recommend them.

I got several pieces of furniture from Houzz and my experience with the first six things that I ordered from them was fine. But I had multiple of problems with the last item that I ordered and they were not that cooperative then.

I have their software. There's a lot of stuff it does that I don't take advantage of. But mostly what I use are the invoicing, the mood board, the design software and product category links. They're always doing tutorials and different things to teach you about the software to help you grow your business. It's been really good.

Houzz has the best product and best price for the grouping that I wanted. I purchased patio furniture online. The delivery was beautiful. They had a third-party delivery company. Everything came on time and it was beautifully packaged and delivered. The second order that I made was smaller items. I've ordered from them three times. I remodeled the bathroom and ordered a light fixture. For another bathroom, I ordered some countertop accessories. Their ordering process was very easy and everything arrived on time and appropriately packaged to protect it. I have recommended Houzz many times to people and I would continue to do so.

I compared all of my options and Houzz had good prices and products. I've got quite a few things, rugs and furniture. I haven't used a contractor through them, but my experience has been always positive. The products are usually exceptional, and the times when it's not or defective, they always make things right. The last time we had to return something was a hassle though. We had to send a picture. It was quick, but a little more difficult. All in all, I highly recommend Houzz.

I like the ease of website, the variety of things, the quality of products and the pricing with Houzz. I've been using them for a long time and there have been a lot of items I purchased from them. Anything I'm looking for for home renovation or a new house we're building, I can usually find it there. Everything's been great. The one item that arrived broken was not a problem at all to get another one sent. We know a long-time builder and he's been blown away with the products we've been able to find, from the vessel sink to drains, as well as the ease of the process with Houzz. He's building a house, and he's using things we use from Houzz for his new build.

I would not purchase anything from here unless you are 100% sure you want it. WORST customer service ever!! I have been trying to return one $38 item for a week, emails, chats, phone calls...HORRIBLE!!

I got what I ordered when they said it would arrive. The payment was easy. So everything went really smoothly. The bed has great quality. I have a cat so any damage we've inflicted has been his fault. But can't complain about the quality of the bed. Sharp claws get into every kind of fabric. So other than that, it's been perfect.

Houzz is one of the first virtual companies in the world who run a business without ever having to speak with a customer personally. They don't respond personally when they ship the wrong thing, or if their website is being glitchy. If you can't manage the checkout, don't call. Without a "team" extension no customer service for you! Not even possible. Find another vendor. They probably don't even stock; just forward your order to the manufacturer and cross their fingers.

Purchased outdoor coffee table (Gray MgO 24.2" Round Outdoor Coffee Table) which after 2 months had cracks and bubbles throughout finish. Houzz simply responded the product was outside its 30-day warranty and provided a vendor link which didn't work.

We submitted negative reviews on Khrysten Taylor Designs in Fresno. Houzz, they will not publish against best of house winner interior design. No response why they will not post. Reviews are screened…. not real-life reviews.

They third-party all of their items. Their third-party vendors do not respond to communication. I have been trying to return an item for over a month and their third-party vendor will not respond to any communication. They shipped me the wrong item. They approved my return but did not send me a shipping label. They send an email back to all of my inquiries with only “.” In the body. House customer service has also been unsuccessful at contacting the vendor. Therefore I have not been able to return my item unless I pay for $50 shipping label for something out of my control.

I've been on Houzz for 10 years. I was an avid magazine page-puller, taking ideas out of House Beautiful and Southern Living. I found I could do it digitally on Houzz, going through the pictures. When we were renovating a lake house, I went through there and found all the pictures that I wanted my house to look like, and God blessed me with the contractor that I found on Houzz, Lisa with Lake Living Design and Construction.

I contacted customer service because we found out that our vanity has scratches on it, looked like someone tried to send it on one spot, and another spot cover with a some kind of paste probably cover a little hole... (truly I think someone returned it and they just did some touch ups and resold it). After few emails and another phone calls we got same answer, we did not contact them within 5 days, so they can't help us. I must explain: we order this vanity in advanced for remodeling our bathroom (everybody knows sometimes you must wait for product to be delivered to a house for a couple months), when the box arrived we checked it and everything looks good. The box stayed on side in my house. One month later was time to put it in the bathroom. After we installed new lighting we were able to see all the problems... It looks like they don't care about customer experience in this company, about reviews we can leave...

Total scam. They convinced me to work with them. I didn't know that I'm signing for the whole year and now they're threaten me if I'll stop the payment I get no leads from them, no work and they're advised for me to do a different profession that will suit their area or to move to the area that they recommend. That means that I will leave my house with my kids and everything because they don't stay by their promise to provide leads or any messages. It's a total scam. Companies like this should be treated by the police. Where is our government?

They don't accept my poor review of a landscaper company. This company is shady and can't be trusted. What on earth is the point of a website for reviews that doesn't accept honest reviews? Unless this company is corrupt and just takes positive reviews for business.

This is a horrible dining table by the merchant “KOSAS HOME” – ** DO NOT BUY ** I bought this dining table in Jan 2024 and a part of its surface started swelling up in April. We dried it up completely and avoided using that part on the surface of this dining table which helped alleviate the problem. We thought it was just one portion of the table which was susceptible to this issue. But then every month we started seeing this problem on different parts of the table top.

This company sold me a bill of goods, all lies, told me I could cancel after 3 months, I called to cancel and was told I had a year contract I could not get out of. Then my account was shut down and I still pay 800.00 a month for absolutely nothing!!

I was searching on the internet then I saw that Houzz has more contemporary modern kind and smaller sizes of vanities, and things that I needed for my bathrooms. So, I ordered from them for the first bathroom. I really liked what I bought so I ordered again for the second bathroom. I purchased bathroom vanities twice from their website for both bathrooms' remodeling.

I purchased some faux stone veneer from Houzz online. The description could have been a little bit better 'cause I was under a different impression of the size of the product. When I got it, it was a little smaller than I thought.

I liked everything I've seen about Houzz. I purchased a bunch of stuff for new home construction, including furniture. I was very pleased with the quality of the items that I got. They have wonderful quality. They have a great website and ideas. Definitely look at all their idea boards. I also love the emails that I get each week that give trends and suggestions.

DO NOT PURCHASE FROM THIS COMPANY. They are scammers and fraudulent. If you are doing a home project, save yourself money. If you pick an item that you want to return, expect to pay $100 per shipping return label, even for a $80 light fixture. Contractors do not open boxes UNTIL THEY ARE READY TO BE INSTALLED. Which means, we expect that the products will be intact. A vanity came BROKEN IN THREE PLACES and not only will Houzz not replace it, they had the audacity to say "Let us see if there is a new one FOR ME TO PURCHASE". Horrific business model.

The boxes used were severely damaged in transit, the stools were not properly padded or protected, and they were damaged as a result. Their return policy makes it impractical to return so we'll just have to fix up the damage as best we can. The only reason we bought them from Houzz was because the stools were discontinued and we could not find them anywhere else. Will never buy from Houzz again and would not recommend them to anyone else.

Send us the wrong product. Sent pictures as asked and it’s easily verifiable. We sent emails for over a week but they would. It respond. Called them and got nowhere. They have not agreed to let us return the item for a refund. It’s the worst customer service. Stick to Wayfair or Amazon.

I bought a chandelier from Houzz. All the photos and lighting are unreal and fake. The customer service is even worse. They will point out all their problems to your choice and purchase. They have destroyed the reputation of an American company with these actions. They are never reliable.

DO NOT TRUST... If you are looking to find a platform to grow your construction business in terms of lead generating options, this is NOT a trustworthy company. They have every loophole to discontinue payment options and their customer service is continuously redirected so that you end up on forums rather than being able to speak with a human being to resolve issues.

HOUZZ PRO IS NOT WORTH ANYTHING. Do not ever sign up for Houzz Pro, they use high pressure sales tactics and outright lies to lock you into long expensive contracts with no way to get out of the contract if you're not happy with the service. The lead quality is total garbage. HOUZZ PRO IS A HUGE WASTE OF MONEY, DON'T EVER SIGN UP.

We purchased two bathroom vanities not a year ago and the paint is flaking off, we spent collectively almost $4500 on these items and they were cheaply made, customer service did not care and felt like we were dealing with a robot. Nobody wants to hear anything, and as far as we are concerned, we were sold an inferior product that nobody is sticking behind.

Do not purchase from this company. We ordered two artificial grass rugs and loved them so much we wanted to more so we purchased two more. The second order that came was more expensive and wayyy cheaper in quality. A different color and thickness with a different bottom grip material. Reached out and was told product may vary and that it would be $50 each to return which is 80% of the cost of the product. Horrible customer service and horrible vendor quality.

Coloring on website is misrepresented - item looked RED and is actually SHOCKING PINK!!! When I contacted them to process a return they told me to open it, take a picture, etc. When I told them I was not even going to open it because I didn't want it, they finally agreed to process return without pics - but I have to pay for shipping and lug this thing to God knows where to ship it out! This is the worst company I've ever dealt with and will not be buying another item from Houzz EVER. Stay away from this place. Misrepresentation and poor quality are their middle name!

My experience with Houzz pro was optimistic at first until I signed the dotted line. Once they had me under contract they were quick to work on providing me with a Business logo and description that was 100% copy and pasted from another business' website. I was told that they can't terminate the contract after speaking with a manager who said she would assign me new onboarding specialist. Why would I trust working with a company that has the nerve to copy paste another business info and logo and try to sell it as their work for your company. Then chalk it up to a wiring issue? The onboarding specialist admitted to me over the phone that he just picked a logo and copy pasted some things just for now to get my profile going. I'm trying to grow my business, not become a target for a copyright lawsuit. I deleted the photo and description on my profile asap. This is going to be an expensive mistake that I won't be making again.

Upfront was a lot of promises and assurance that Houzz pro is better and different than most. 90% of the clients were bad leads. Couldn't get a hold of them. "Support team" didn't work on resolving issues. Would never go with them again. Very disappointing and discouraged.

The company did not process my refund and did not respond to my follow up communications after I sent the item back. I am writing another sentence because this website is requiring me to lengthen my response before it will allow me to post.

Buyer beware. The 30-day “free” trial for Houzz Pro (any subscription) is not actually 30 days. They will charge you the fee after 29 days and refuse to refund it even if you cancel on day 30. Absolutely horrendous and unreasonable customer service. From the beginning, I reached out stating that I accidentally chose the wrong subscription. I did not need a pro plan as only a homeowner. They advised me to wait until the end of the free trial and change plans then. I did as advised and cancelled on the last day of the free trial, but I was still charged the $199/month fee for the professional plan.

I purchased tables that are defective. Houzz is giving me the run around on who is responsible for the reimbursement and return of the item! DO NOT USE THEM! Paint was bubbled now chipping and rusting.

I ordered a bleached teak table from Houzz - it arrived damaged. They offered to refund me 10% of the purchase price if I kept it. I refused as I did not want to keep an obviously damaged table. After numerous emails over a period of days/weeks, they finally agreed to give me a return shipping label but stated that I had to pay for the shipping. After more days/weeks of emails, they finally agreed to send me a prepaid shipping label but told me I had to transport the large box to FedEx. I responded that they needed to have FedEx pick the large box up at my house because I had no way of getting it to FedEx. FedEx finally picked up the box at my house.

I’d love to write a positive review but unfathomably I. I never received this mirror. I can’t make this stuff up. It really has happened. The first shipment was lost from Fed Ex. In fact, Fed Ex sent me a text message April 30 (after the alleged delivery date of April 27) claiming to have delivered it on April 27. I have dealt with Fed Ex 100s of times & this has never happened. Mirror was lost & they didn’t take any accountability. I never received the 30 pound product. The second replacement mirror was allegedly shipped from MD on May 1.

Overpromise and not deliver at all is the name of the game. Extremely overpriced, lying about features and contracts. You sincerely couldn’t throw your money away any quicker than to sign up with these clowns. Even if it worked It’s also not meant for contractors and completely misrepresented. It’s realistically tailored towards handymen. And if you are working solo as a handyman you aren’t going to want to spend over 10k a year on a joke.

Worst experience ever. The Topiary tree bought as a remembrance of my late father-in-law, most of the lights went out within a few months and the $60 warranty we bought on top of the $300 paid for the product, was not honored. They said the warranty was for accidental damage, not quality and the warranty dept Mulberry simply said go back to Houzz. Do Not order anything from Houzz ever.

If you’re looking to get quality leads on here, it’s definitely not worth the monthly subscription. They also try to lock you in on a yearly subscription but when signing up tell you that you can cancel at any point. The products on the design program are dated and it seems they’re still figuring out the mechanisms of the software. 2 stars because the program is very user friendly and the staff is nice… not always help but nice. Would not recommend.

Houzz will pull the rug out from under you!!! No communication from the money mongers in palo alto california!! Kick you in the back of the knee & shut down your entire site if your cc card or payment method changes and they don't get their $$$$. If you're lucky enough to have them reconnect, expect glitches for 2 months until they can get your account up and running again!!! And pay $$$$ too.

When I received the product I went on to Macy's website and found the same piece for 1000 dollars less, so I should of looked around first instead of trusting the advertising of how deeply discounted the furniture was, my fault, so look before you buy here, poor customer communication with shipping date. It's just ok quality, one screw would not go in to assemble unless I left out a washer, the delivery guys tried to leave a pallet in my house and did not carry it into my hallway so I am also disappointed about the delivery process too as much as we paid it should of been assembled. I'll never buy here again and do not recommend shopping here at all.

I recently had an experience with Houzz, signing a contract for my company in hopes of receiving quality leads for custom millwork and high-end kitchen renovations. Unfortunately, the reality did not meet the expectations set by Houzz. Despite assurances, every lead I received (about 2-3 per month) was far from what was promised. Most inquiries were for low-budget projects like vanity replacements, rather than the specialized, high-quality work we were led to believe we'd find. Moreover, the responsiveness of these leads was extraordinarily low, with approximately 85% not answering phone calls or messages. This lack of engagement has been both frustrating and disappointing, leading me to question the value and integrity of Houzz's services for professionals in our field.

The 5 star reviews here are fake. This company is just a web store front for other vendors to sell their products and Houzz does nothing to support the customer and 100% stands behind their vendors. I ordered a wall mirror which costs $200 and received a mirror that look little like the pictures on their website which could be purchased at Wal-Mart for $30. I asked for a refund and they charged me $38 in shipping and would not waive the return shipping cost. Stay far away from Houzz or you will be disappointed in your experience.

When you purchase a item through Houzz you, cannot research the vendor until the product is ordered. There is no way to see reviews of the 3rd party. I tried calling houzz to let them know the wrong item was shipped. They said I couldn’t refuse the delivery, they wanted me to unpack and take photos of the product so they could verify it was the wrong item. The patio dining set ordered weight was 220# and my shipment was 40#. After emails and calling multiple times over 4 days the wrong delivery is being returned. The houzz website shows the item is still available 7 days after the problem was addressed with them but I was told it is unavailable. I agree with other reviews, the customer service is being handled from out of the country and you cannot get back with the same person you previously worked with. I will not be purchasing through them again.

I don't think I have EVER had a worse experience with any company. They are nothing but a third party clearinghouse for sellers so when you purchase from Houzz, they are ordering from a third party seller. The Indian customer service is so bad I finally had to cancel the order after 15 emails and numerous phone calls to and from their "call center" where English is not the primary language, you can't understand what they are saying, they can't understand you and they do absolutely NOTHING for a real problem. Send them an email in response to their question and they don't respond or it takes a week for them to respond. They are the intermediary between the seller and the customer and the delivery company, (Metro) which ends up being a complete cluster when something needs to be delivered.

This company tried to recruit me to fill in reviews for them to push up the good reach to customers. I pulled out when they wanted me to pay in to my training account with them. I'd happily hand over the evidence to the police but here they not interested to pursue the case.

As a business, we realized that companies had received unfair distribution of the "Best of Houzz 2024" awards, that negatively affected us. We had received well over a dozen 5-star reviews during the 2024 grading period (and 0 reviews less than 5 star), and we had many more photo albums, yet Houzz had given Best of Houzz awards to either big-chain companies or minority-owned companies that had received 0 reviews or only 1 review during the 2024 grading period, had less photo albums, etc.

While trying to share poor new construction builders reviews on Houzz website, Houzz filters bad reviews and does not publish them. They post most positive reviews and blocks bad reviews on their site to lure customers in to buy. Houzz is selective of what reviews are seen. Makes them a dishonest company. I revised my reviews based on their requirement 3 times and ended up with a short review comment that mirrors a positive review but mine. What a negative review instead. They did not publish it and gave me reasons that are not true.

Houzz changes the prices of the same items based on number times you look from the same computer. The file cabinet was $109, then the next day $132. It was the exact same seller and item and my friend saw it using my link after I sent it to her for $110.

This company has HORRIBLE reviews and Horrible customer service, I paid them $ 1,500 for a set of bunkbeds, I returned them, and I can't get my money, all they say is it's a third party seller who has to issue my refund, I paid HOUZ not a third party seller, and all I get is the runaround. Do your research before buying anything from this company! You have been warned.

I ordered a 7 " small lampshade - which turned out to not be the right thing - so I returned it. The product cost was 47.89 (10.00 shipping and tax) - it was pricey for this small of a shade but I thoughtI'd see if it worked out. It did not work out. I sent product back - and they refunded me $ 1.01 ! They said that the shipping and tax cost 40.89! (which should of given me at least 7.00 back!). This is a ridiculous price for a refund- I have used many companies online and the return is often free- and if not it runs about 7.00 $ not 46.00!!. This is not a heavy item - I am upset and disgusted at this blatant money grab. Do not use this dishonest company!

I engaged Houzz for their website and room sketching/bidding tools, expecting a significant boost to my business. However, my experience was underwhelming and fraught with issues:

Placed order for interior door. Charged extra $$ for additional installation pieces. One piece missing.. charged $80 for it. After a month of constantly communicating for the status as missing piece is holding up installation, told piece is no longer available and won’t credit back until 3rd party does. Ordered 2nd interior door with glass. Sent design number, picture of design, privacy level and, painted white, etc. Got email requesting information already sent. Responded again with same information. This scenario repeated itself 4 times. Finally get email of shipping door and it’s the wrong one. Many attempts to resolve and get status falls on incompetent ears. Worst CS ever! Blamed everything on the third party vendor. This has been going on for 2 months.

I ordered some travertine stone from them. It took so long to get to my house that they thought it was lost. I just put it in the garage because they took so long to send it. I find out they sent the wrong kind of stone than the picture that doesn't match my house. They want to tell me it is outside of return policy. It was outside the return policy before it even arrived! Don't buy anything from this company.

Attempting to cancel my Houzz subscription has been a nightmare. The customer service has been unresponsive and unhelpful throughout the process. Despite numerous attempts to reach out, I've faced prolonged delays and inadequate assistance. This experience has been frustrating, and I don’t recommend anyone to try this service!

I signed up with the Houzz in 2017 and for these years I witnessed transformation of the advertising, idea-generating site into comprehensive platform for contractors which covers practically every aspect of the business: CRM, 3D imaging, material take-outs, estimates, payments, etc. And, seems like, they never stop improving. Thank you, Houzz!

I have been a subscriber to Houzz Pro for about 4 years now and I have seen them increase the tools available to use for my business, like 3D plans and project quoting, and to help grow my business with email marketing tools. Not to mention the boost in internet exposure in my selected areas to be sure my business is landing at the top of a consumer's web search. Houzz continues to improve on the business tools, that are included with my subscription making it a good value for my money.

We are a Kitchen and Bath Remodeling company in VA and have been with Houzz for quite a few years, however, everything has changed! I have received false “leads” now for the last year or so, without any real contact information. I am paying $500. a month for “advertising” that is not real. If you are a business and are receiving the same “fake leads”, I would like to open a CLASS ACTION LAWSUIT. Please contact us at **. Something MUST be done! We want our money back!

I am a interior contractor and the 3D layouts help me show customers what their projects will look like as well as helps me during the design phases. The estimating system is great once you learn how to use it. I enjoy Houzz!

I'm a cabinet contractor and have relocated from Los Angeles to North West Arkansas. I've started from scratch here as far as contacts so I allied with Houzz. They are very professional/thorough and thanks to Houzz, I'm privileged to be working with some very good people. I would do it again and I will be renewing with them, money well spent.

I signed up to give HOUZZ a try as a lead generation source for my landscape and concrete business. I was locked in for 12 months, and in that time I managed to get 4-5 leads that were around 2-3 hours from our business location, and sold exactly zero deals. Of course, with this waste of $15k, I was anxious to cancel the campaign and move on. Here we are another 6 months later, so 18 months from initial campaign start, and 30 or so calls and emails attempted to cancel my relationship. I was finally successful this week, by cancelling my credit card that they had on file 3 months ago, and they finally gave up trying to get my new credit card information. Please note, they still did not go through any formal measures of cancelling my membership based on my requests, but simply they can't get payment so they emailed me that I've been cancelled! STAY AWAY FROM THIS SOURCE FOR LEAD GENERATION. DO NOT ENGAGE WITH THEM.

1) We were promised by the account admin that the account would not be subject to automatic renewal even by signing the contract that clearly says it does! She said that it is a part of the form and will not go into effect. However, it was a lie and now the account admin is nowhere to be found! 2) The leads that was sent to us were mostly dead end, out of 84 leads in one year we only had of active lead and most of the 84 either did not answer the phone or did not reply back to messages and emails. We had a few leads stating that the personal information was correct but had no idea what we were talking about as they never needed any services done to their home. Houzz/ Houzz Pro is now telling us that if we do not pay the charges our account will be in collection. WARNING: Do not sign up with Houzz. No Star, No Star, No Star.

I was contacted by a specialist shortly after opening our business. They tried to sell me on purchasing a membership to help excel our new company. After a couple weeks of consistent calls, I gave in and purchased the $50/mo membership after being told they would not only host my website, but that I’d also get use of all their other features like scheduling, leads, bookkeeping, invoices, estimates, and client tracking at the same cost I was paying another company to only host my website. Being a new business, I asked what would happen if the software is not for me. I was told to just call in and that they are very understanding and would not hold me to the contract. I was also told I could reach out to the sales specialist any time with questions or concerns. She even made sure I had her direct line and email address.

One of the worst services you can subscribe! They will produce zero results, nothing and will keep you tied up with no options than paying because they are very smart to take your card information and you will have no option than pay. They don’t give anything for the money they take from you. I wish I can tell everybody how bad these people are! It should be a law that protects the people against these scammers.

Houzz said I had a opportunity to clean several townhouses. I needed 5 million in workman comp and 1 million in liability. I couldn’t get it in the short time frame they gave me. The representative for Houzz said they could supply it and to wire the money so I did at my bank. Went to the property. They told me to meet the owner and there wasn’t no townhouses. Nobody called me back or would answer my calls. My company is **. Somehow they put me on their site. I would never be on their site, so please do not take calls from this company. They will steal from you and you won’t be refunded.

I did a pro subscription with Houzz when I launched my first advertisement campaign, and I did a pro subscription with this company for 12 months. First of all know that they are locking you for 12 months and you cannot change your subscription, but they told me that I can always reduce it to the minimum. After a few months when I paid $800 a month I wanted to reduce it to $400 since I’m not getting any business from this company, and the only way to reduce it was to talk with my customer care person.

I purchased 4 counter stools from Houzz and the FedEx contractor spilled gasoline on one and they all smelled like gasoline. I contacted Houzz and they said they had to contact the vendor and get back to me with a resolution. They should have just generated a return and once received, refund my money. I contacted PayPal and they created a case for me at this point. Houzz eventually did send me three return labels a few days later, and told me Fedex would be picking up the three undamaged ones and for me to dispose of the damaged one. They did not come so I had to call FedEx myself to get them picked up. Now they are telling me that since PayPal opened a case they have to wait for it to be settled before they refund my money within the next 90 days. What!!! This company is using people's money and lying about it taking 90 days to settle. I will never order from Houzz again. They are usually way overpriced anyway.

We bought a stone vanity top during a recent bathroom reconstruction. There was an issue with every step of this purchase. First, shipping was delayed and the tracking paused. Customer service had a hard time figuring out where my shipment was. A trucking company suddenly showed up one day with it in a packing crate. My contractor was delayed and the project took longer than expected. When he went to install the top, there was no sink nor drilled holes to attach the sink. Furthermore, the sink was an irregular size so a special sink would need to be ordered.

I've heard of Houzz since I do a lot of home remodels and decided to purchase a coffee table from them. I received an email confirming my purchase and an estimated shipping date. I never received any other information from them and the estimated delivery date window had arrived so I searched my email and found nothing. I logged into my Houzz account and the order page showed "cancelled". I reached out to customer service to ask about this and they said it was out of stock so they cancelled the order and they weren't sure why I got no notification but I could reorder sometime in the future if it returns to stock. I searched the coffee table and it was in stock, saying there were 9 left BUT the price had increased by a whopping $1700! I told the customer service rep and she said it must be a mistake and that I wouldn't be able to add it to my cart.

I placed an order in June 19, 2023. It was the Rose Italian Modern Tan Leather Sofa with Recliner (Product SKU; VG70421). Estimated delivery time was July 6-July 26, 2023. As of August 30, 2023, I have been given the runaround that the merchandise was in transit. I was given false tracking #'s. I believe I was scammed by this company. I asked for a full refund and they will not give the $11,388.64 back. I informed them I would be contacting my credit card for the fraud. The "Senior Customer Support Advocate" Helena, sent off an e-mail stating,"... by informing my financial institution will cause a delay in getting my refund". Save yourself from the frustration in dealing with Houzz and purchase merchandise from a reputable website!

This company they just want your money. They don’t help you with nothing. Don’t waste your money and no customer. I do not know why they charge a lot money. Wooden Tech Kitchen Cabinets and don’t waste your time to sign and talk to the company. The only I can say no good, no good, no good.

Sherri ** promised to link me with customers specifically looking for siding installation. Leads never came and now I’m fighting with Andrea ** to get a refund. Months of back and forth, still no refund. They initially promised me $6000 of the 7100 invested and now since they’ve taken so long with the refund they’re telling me they will only give me 4800. Total scam, beware.

I purchased gold cabinets (Item 9492666) sold through Houzz by Global Views. The customer service was a nightmare. After one year, the brass finish has huge dark spots (under the protective coating). It's not able to be corrected. Global Views was completely disinterested and refused to offer a remedy to remove the damage. I'm out over $12,000 dollars because of this awful company. Furniture from the 1500s is still being sold. Global Views furniture did not last one year.

Trust me...never do business with this company. This company has no accountability or human decency. I purchased an L shaped outdoor sofa w/ table, that arrived in 7 very heavy boxes. The delivery confirmation email received, gave me a delivery window of Feb 27-Mar 10, and says 'your package will be delivered to your doorstep'. I live in an apartment complex.

I am a Registered Architect. I committed to a one year subscription with Houzz Pro. In return, I was promised great leads. I received only a couple legitimate leads over the course of a year. So I tried to cancel my subscription after about a year. Houzz told me my account already auto renewed so I was obligated to another year of payments. So as the end of the second year approached, I requested and received written confirmation in an email that my account would not auto renew. By this time I read stories of other professionals having difficulty ending their subscription. Sure enough, my account continued to be charged after the second year. After several phone calls to Houzz, my account manager eventually got back to me and apologized and told me my account would be credited. 3 months now after the term ended, I still have not received credit for overpayments. I had to instruct my credit card company to discontinue auto pay.

Absolutely the worst! In May 2023, Houzz did not process the refund for returned merchandise in a timely manner resulting in my disputing the charge. When I contacted them a few weeks ago, they said that the refund could only be processed after the dispute was settled. That occurred on July 18th. Upon inquiring today as to the status, they advised me that I have to wait another 3 months before they will issue the credit and refund. This is simply not reasonable nor an accepted business practice. It makes no sense that my client and I have to wait 3 MORE months to be reimbursed. That is simply not acceptable. And to add insult to injury, they charged almost 30% of the price of the product for return shipping. BE WARNED. You will be screwed by them coming or going. Thank you.

On 30 June 2023 I ordered #2 18" wide directors chairs. Instead I received 24" extra wide chairs with 18" canvas seats and backs (documentation available). Other than being wider than ordered the chairs do not open completely when seat and back are attached, the hinges do not completely engage and the canvas seat is at risk of tearing if load (ie sitting) is applied. This creates an obvious safety hazard for anyone attempting to sit in the chair. The canvas back and seat received with the chair are 18" in width. The available picture shows the failure of the chair to open completely when the 18" back and seat are in place. A picture of the opened chair, without 18" canvas seat or back in place, documents width of the chair is 23.5".

We purchased a complete shower system to use in our bathroom renovation. Upon inspection, the internal rough-in valve was not compatible with our tub filler & setup. As soon as we realized this, we reached out to the seller directly, Rbrohant, to see if they could send a different valve that would work with our setup. The seller did not offer any assistance except to suggest we spend another $400 on a completely new (but unrelated design) system that would be compatible. We reached out to Houzz to return the item completely, but because it was past their 30-day return period, they would not make an exception for the return or offer any solution.

Their service is easy to sign up for without it being possible to cancel, once you realize that they're going to try to charge you $99 per month! For a room design app that you can find for free elsewhere. I feel like it was a bit deceptive on their part to make it difficult to understand exactly what you're going to end up paying just to be able to do some relatively simple design functions. In these times, I hope I'm not the only person who's not able to really justify that kind of expense right now. I'd like to be able to eat food this week, thanks. Good Lord.

As a design professional I attempted to sign up for a free account. If I was able to complete a free trial I would have never signed up to this services. The free account is transferred to their sales team that claims this service is the best thing since slice bread, you will be receiving high quality leads and requests for quotes/estimate. So they sign you up to a 12 month contract - should have realized it was too good to be true. Sounded perfect, which they claimed I wouldn't need Angi, Thumbtack or Yelp.

I was convinced by a sales rep that they could promote my business to particular areas that I paid extra to receive leads from. I never got a lead in ANY of the areas I paid for. I hardly got any leads at all. I paid $2500 for a year membership. I was told that I would get a reminder before renewal, and that renewal would be month to month if I chose to move forward. I never got a reminder. I noticed the renewal in my bank account and called that same day. I let them know that I didn’t want to renew, and also wanted a refund. They refused and over so here I am, to let it be known.

Hi there, A warning that if you *try* their Houzz Pro 3D Modeling software during their trial and fail to cancel within the 7 days, you will never be allowed to cancel your subscription even if their service doesn't provide what you are looking for. I noticed right away that their 3D modeling software was missing some things I needed. So I put in a tech desk request to see if it could be fixed, to no avail. By then it was too late to cancel. I cannot afford nearly $900/ year for a software that doesn't even come close to working for me. I was sent to collections for the money which I had tried to keep cancelling my account. This is a fair warning for small businesses like me that cannot afford to have this happen.

Do not support this company… Ordered a bathroom vanity. Arrived damaged. Houzz will hot replace. Terrible customer service. Do not spend money with this company - why would anyone support a company that does not value customer satisfaction?

I was under the impression I had cancelled my free membership. I even contacted support to inquire how to do so, they sent instructions and I did what they said, clicked cancel and confirmed. A few days later there's a charge to my credit card for a one year subscription. I contacted them, they sent me a link to make an appointment time to talk to someone. The time came and went and nobody called. I went through the process several more times, no call. So then I called my credit card company and asked to have the charges reversed. I honestly can't believe how awful this company is.

I run a roofing business, and the their sales rep Chris promised me I’d get a refund and be done with Houzz if I was not happier in my first 30 days! I call 3 weeks into this. Their service because it was a joke. Worse than Yelp! They get you in a contract with I guess you can’t get out of and will send you to collections if you don’t pay. They are absolutely the worst company to get lead from. Look for a month to month company. Houzz does nothing for you. They talk a good talk is all. Please do not trust this company. They are totally a sham with smoking mirrors and will rank your credit.

We recently parted ways with Angi and were seeking a new LEAD service. They claimed they could beat Angi by a lot and immediately. We told the lady we wanted to try the service put for a month and to try multiple areas to see what works best...test run. She signed us up for a FORCED year of service in ALL the areas we wanted to only TEST. Then they took our 1428.00 f one month payment and left us hanging for an onboarding specialist for 3 weeks. When we found out what happened, we called to cancel them for their lack of action on our account ONLY to find out that we were somehow now forced to pay them for 12 months. We have to have our attorney fight these scam artists now. By the way....Zero leads as a result.....RUN, RUN, RUN

I ordered a light and paid for it and haven't received the item. I've been given the runaround by Houzz for 3 days now. They keep saying they're researching it so in the meantime I'm out of my money and don't have a light. They're trying to say they don't show an order but I've sent them proof of paying them for the item. DON'T order from this company.

As a professional wallpaper installer this is the worst site to buy leads or ads!!! It’s a Home Improvement app and they don’t have Wallpaper in their classification so they sell you the package to give you leads for 1 year (very expensive monthly!!!) and they classify you as a Painter! I had received 3 leads for “painting jobs” only in 6 months!!!! And 2 of them never answer back! I have been trying to reach a person who can help me improve the leads I receive but there’s nobody responsible. This is a scam!!!! And I’m one of the best professionals in my area according to Thumbtack already, 149 5 stars reviews!

TERRIBLE COMPANY. Terrible company. DO NOT buy anything from them. You would regret it big time! I rarely write reviews; however, what they made me go through is so shameful, so I want everyone to know. I bought a sectional from them, and after a month, one of the century's biggest earthquakes happened in Turkey. My family and friends were also in the affected area, so I had to move out immediately to go back. This item is one of the biggest purchases, and I had no place to store it - and the return period passed only a week. Companies like CB2 did not even second my request.

Placed an order that was delivered to an incorrect address. I have contacted them 3 times, still waiting. Not sure what to do, except NEVER use Houzz again and to tell everybody I know to not do business with them.

Houzz harassed me until I agreed to a free trial. When trying to cancel they refuse to. Say they're going to pass it up in the company to see what they can do. They then don’t return your calls. This is fraud. Hopefully, you see this before you join.

I am deeply disappointed with Houzz. I ordered my table 11/20 and Houzz originally told me I would have my table between 11/29 and 12/7. The carrier didn’t even pick up the table until 12/5. After a few days, I still didn’t see any updates to the order, so I called the carrier 12/12, and was told that the table is on the truck in California but could take 12-15 days to get to their final hub in New Jersey. THIS DOES NOT INCLUDE ACTUAL DELIVERY TO ME. I am livid.

Purchased a California comforter. They send a king size and claims it’s the correct size, tried to returned the comforter. They will not respond to my e-mails. Do not deal with this site, I Complained to my credit card and they are working to getting me my money back. Stay away from them.

Although we asked our renewal to be cancelled in good time before expiry it seems that according to the small print that they call T&C they renew a month in advance without any notification, i.e. checking if the customer is really happy with the service and would like to continue. It is the 2nd time when this is happening as we got stung back in 2016 but last year a good salesperson with a great presentation of how wonderfully Houzz has changed persuaded us. The reality is very different as there is no change.

Houzz.com’s policies and practices are severely lacking. Customer service is a great downfall of theirs. We ordered a bathroom vanity through Houzz. Vanity was delivered, and because the person doing the install was not yet available, we stored the vanity, unopened, in our garage. When it came time to unbox and bring in the house, we discovered significant damage to the unit. A cross piece from the front was broken, hinges were bent and there was no way to make the item usable. Notably, there was no apparent damage to the exterior of the package.

I ordered in excess of $200 of a product for exterior landscaping and within 1 hour of email saying it was delivered I notified houzz directly via website via chat I did not receive any deliveries. For 5 subsequent days I have been repeatedly required to complete paperwork and forward to both them and some suspect company in the Netherlands. I am relatively sure this was a scam as it took only days to send notification of shipment and when they emailed they would replace it would take 12 business days.

The delivery was horrible. It took a very long time to get the product and still waiting my vanity. Very confusing the delivery drop off system. It is hard to contact to the customer service. My plumbing guy is still waiting to install the sink area. Never again!!

Ordered a cabinet August 1, 2002. Today is September 6, 2022, still have not received it. Absolutely no customer service. Sent many emails to no avail. Will never order from this company again. The money has been deducted from my account, but no cabinet.

I placed the order on July 15, 2022. The delivery will be between July 26 to Aug 04, 2022. After a week waiting, I contacted Houzz again and they said the order might be lost. They will send me a replacement by that Friday. I waited and didn't receive anything. I contact them back & forth. Finally, I received the order on Aug 23, 2022. I ordered the charcoal black vanity top, I receive a snow white vanity top. I contacted Houzz again but didn't get any confirmation on the replacement yet. They only email me "a return request" and I have to wait 3 business days for seller review on that request.

Houzz claims to list licensed companies for consumers. They supported the listing of LV Home Concept as licensed and working under LIA Construction. LIA denies relationship and Houzz clearly did not investigate the relationship. They sent me LV Home concept to do my bathroom remodel that is simply a rip-off. Simply put--I got snookered. I am looking into recourse available to me that as a senior I can afford. Houzz hides all email contact capacity so I must assume that this is not an exception.

My case is similar to other cases that were already described on several sites of customers reviews about Houzz.com company. I am writing about Houzz, online company selling items like furniture for houses, decorations etc. It gives you 30 min to cancel your order after to click on baton. In my case, it was bathroom vanity for renovation and I understand that it will come too late only when they provide time for a proximal delivery. So we called Houzz to cancel the order. Despite of that vanity came to us and it was late and we rejected it and redirected to Houzz.

I ordered a vanity that was $1700 and way over my budget, but I liked it. It arrived in what I call an "arc of the covenant" package, hammered downsides, etc. When guys showed up today to install, we open it and it's completely cracked EVERYWHERE! I contact HOUZZ and they hide behind a five-day looksie policy for any refund. It's within 30 days of purchase, but you have to look at your product in five days. That's not good customer service, Policies don't exist to SCREW YOUR CUSTOMERS so I have effectively returned everything else and will be contacting my AG in regards to this SCAM of a company. DON'T ORDER ANYTHING FROM THEM. In previous statements, which they did not deny on the phone, they send out salvages that is already broken. That is probably what I got.

While building a garage, I used their site just looking for contractors. Serious mistake. Now I get spam emails repeatedly. Both spams from them and spams from 'you won a prize' kind of fraudsters. Wasn't getting those before, so they literally sold my email to criminals. Have tried unsubscribing numerous times and emailed them to unsubscribe. But they won't listen.

I received 0 leads from Houzz. I paid them almost £400 per month for 10 months which equates to circa £4000. They gave me 0 genuine lead and threw the T&Cs at me. I want my contract to change to a 6 month instead of 12 but they keep ignoring me. I'm writing this review to let any potential customers know what they are like and to avoid them at all costs. Do not pay them any money and do not sign up to their software. Worst customer service I've ever experienced from a company. Spend your money elsewhere as Houzz pro is terrible and so is the customer support. Shame on you Houzz. You owe me a lot of money as you've broken your T&Cs with me by supplying a sub standard product.

I made a furniture purchase on May 11, 2022. They reported estimated delivery between May 16 and May 20, 2022. Today, May 24, 2022, I have been struggling to get a response from Houzz on when they plan to deliver my purchase. Every day I get the same answer "we'll email the supplier to find out when" and couldn't get a response for a week. The product is still reported as "in stock" and they are still selling it, but they can't deliver it. They literally wash their hands saying they emailed the seller but they are still selling it. This is my Order: **, to verify that I'm real, and I'm still waiting for a response from houzz. I had an event last weekend and had this piece of furniture to cater to my guests. This site cannot be trusted, I do not recommend buying from this place.

Houzz is part of a criminal interstate fraud organization. Please read through this completely. The five-star review is from an employee. Check it for yourself. Two others are from 8 months ago are from India and are raking up review points by reviewing anything. A war memorial, mountains, Rest Areas, WalMart, and just gobs of restaurants. I think one of them makes part of his living by posting 5-star reviews from the deep south and up and down the I-85 with tons of professional-looking photographs. Many reviews from New Jersey and DC.

Do not buy anything from Houzz retails based on the reviews. My negative review of Resistance Swim Spa who manufacturer steel pools and are based in Wales keeps being taken down. I purchased a swim spa based on the positive reviews on HOUZZ and my experience has been nothing short of horrendous. I believe the Houzz reviews for Resistance Swim Spa are not a true reflection of this company.

My company is in the fourth month now without generating anything other than a terrible waste of man hours and money. None of the app works correctly. They pass you off for Zoom meeting to discuss which is limited to 30 minutes and resolves nothing but well we are working on it, after their incapable to perform simple everyday task that contractors deal with daily. Take off tools are inaccurate. Invoicing impossible on company terms. Leads are zero. Sale person lied from the very beginning about all. No contact from sales after promised to return a call within one hour, after receiving my money no contact. Passed to success manager that passes you to another because they can't make it work correctly either. They run the demo and which on its face looks ok but in the real world it designed child. You have to go through numerous steps to achieve anything.

I purchased a Kitchen Pull-Out Faucet With Plate Price: $53.49 I should have figured at that price it would be junk but I didn't. The seller through Houzz (Affordable Variety) has a 2 day requirement for notification if you need parts and a 30 day window for returns or refunds. I figured that it wouldn't matter! The faucet was received 12-27-21. By the time I could get a plumber out, it was installed mid to third week of January 2022 . It flooded my cabinet over the night, first week of March. Well guess what? No refund no return! Guess I get to use my bathroom sink till my next soc. sec check.

I ordered two lamps and found out after receiving then they were too big for my purposes. I managed to use one in a different location but really couldn't use the other one. I contacted Houzz for a refund for the one lamp and they OK'd it, so I end up paying $68.08 to have it shipped back at MY OWN EXPENSE and no refund for the shipping because IT'S BUYER BEWARE. So word of advice, BREAK THE ITEM in order to get your refund and not have to pay a heavy-duty shipping fee. In this day and age WITH BEING IN A PANDEMIC AND STORES NOT STOCKED WITH MERCHANDISE, this stealing of your money is unacceptable.