Houzz Reviews

Houzz has the best product and best price for the grouping that I wanted. I purchased patio furniture online. The delivery was beautiful. They had a third-party delivery company. Everything came on time and it was beautifully packaged and delivered. The second order that I made was smaller items. I've ordered from them three times. I remodeled the bathroom and ordered a light fixture. For another bathroom, I ordered some countertop accessories. Their ordering process was very easy and everything arrived on time and appropriately packaged to protect it. I have recommended Houzz many times to people and I would continue to do so.

I like the ease of website, the variety of things, the quality of products and the pricing with Houzz. I've been using them for a long time and there have been a lot of items I purchased from them. Anything I'm looking for for home renovation or a new house we're building, I can usually find it there. Everything's been great. The one item that arrived broken was not a problem at all to get another one sent. We know a long-time builder and he's been blown away with the products we've been able to find, from the vessel sink to drains, as well as the ease of the process with Houzz. He's building a house, and he's using things we use from Houzz for his new build.

I got what I ordered when they said it would arrive. The payment was easy. So everything went really smoothly. The bed has great quality. I have a cat so any damage we've inflicted has been his fault. But can't complain about the quality of the bed. Sharp claws get into every kind of fabric. So other than that, it's been perfect.

I've been on Houzz for 10 years. I was an avid magazine page-puller, taking ideas out of House Beautiful and Southern Living. I found I could do it digitally on Houzz, going through the pictures. When we were renovating a lake house, I went through there and found all the pictures that I wanted my house to look like, and God blessed me with the contractor that I found on Houzz, Lisa with Lake Living Design and Construction.

I was searching on the internet then I saw that Houzz has more contemporary modern kind and smaller sizes of vanities, and things that I needed for my bathrooms. So, I ordered from them for the first bathroom. I really liked what I bought so I ordered again for the second bathroom. I purchased bathroom vanities twice from their website for both bathrooms' remodeling.

Houzz is NOT a legitimate business that you would want to deal with as a professional or a consumer. There are no principal managers in the United States that the third party off shore phone service will connect you to, they are a “customer service” phone operation located in the Philippines that have zero authority to make decisions or speak to you about any issues. Houzz has fraudulently charged our company twice to goods or services we did not order. They have acknowledged that we did not order anything, but will not do anything to resolve our problems about being charged by them. They will not allow us to speak to anyone of authority in customer service because no one exists in the position. It’s all smoke and mirrors. Buyer Beware, do not use this company as a professional or a consumer. You will get ripped off!!

My experience with Houzz has been nothing but consumer fraud. I received the wrong order. Ten days ago I called the CS to return/refund. I spoke with Ann L. There was a strong language barrier and after 20 minutes explaining to Ann L that I did not want to exchange at this point. She instructed me to send pictures of the items and sku. I sent the required proof that the shelves were entirely different from what I ordered.

I purchased a bathroom vanity (Fresca 42" floating vanity sold by Build.com). The item was never opened because my contractor noted the size of the box and realized the height would not work with my plumbing/drain pipe. I contacted Houzz and was referred to the merchant. It took multiple calls and e-mails before I was provided return shipping instructions. I fully intended to order another vanity from Houzz that fit my bathroom. I changed my mind when I discovered the merchant would be charging me $150 for shipping. I believe they should have credited the shipping fee off of the next purchase. This was a large project and I was planning multiple purchases. No other company (Amazon, Wayfair, Walmart, Macy's, Target, Home Depot) charges for returns. I will never buy anything from Houzz again. I found exactly what I needed on another website for $300 less than the Houzz price.

Recently had an extremely disappointing experience with Houzz.com and feel compelled to share it. I ordered a $3,000 vanity at the end of September, but due to ongoing construction at my home, the item remained safely in storage until my contractors were ready to install it. Upon opening the package, we discovered the vanity was cracked straight down the middle-a significant defect that was only revealed when it was unpacked. When I reached out to Houzz customer support, I was shocked and frustrated to be redirected to the manufacturer for assistance. As a customer, I purchased this product from Houzz and expected them to stand behind the quality of the items sold on their platform. Instead, I was left to deal with the issue on my own, despite having paid Houzz for this order.

I never leave reviews, not worth my time, but this has to be out there to prevent others from my experience happening..If I could leave less than a 1 star I would. They refused to cancel my subscription that automatically renewed against my knowledge. I have never used the product after realizing it's not conducive to my business. I explained to them after 1 year I did not want to renew my subscription to only be told it did it automatically and they will not cancel my subscription until next year and I have to remember to call. Absolutely ridiculous. DO NOT USE THEM. I have not benefited from them.