Houzz Reviews

I chose to use Houzz as a platform to showcase my work projects, and I must say it was a seamless experience. The website was easy to navigate, which made it simple to present my projects to multiple people. I appreciated this feature as I could easily pull up three to four different jobs simultaneously, showcasing the range of work I've done over the years.

I went through a rather frustrating experience with a building contractor we hired through Houzz. We paid him a $15,000 deposit to build our house. Unfortunately, I felt let down as he made numerous promises that he failed to keep. For instance, I requested a detailed budget from him, and despite assuring me he would deliver it on time, he did not. This lack of follow-through happened on multiple occasions, which left me feeling unconvinced that he truly advocated for us or provided the necessary information.

I first learned about Houzz probably through the internet, and I decided to download the app. I liked Houzz because it seemed to provide a lot of good ideas featuring high-end products I could trust, thanks to the detailed pictures and layout. It made shopping enjoyable as you could click on items, like maybe a lamp, and see the manufacturer details. I had just purchased a new home nine months ago, so I was in the process of decorating and getting ideas.

I purchased some wallpaper through Houzz two years ago. They had the best deal on the specific wallpaper that I wanted. I rent and I move a lot, and so I've always used this wallpaper that is not peel- and-stick, but it is removable. It goes up like regular wallpaper. You have to wet the back and book fold it, let it rest, and then you put it up and it goes up like normal wallpaper. It's beautiful. It's from York Wall Covering. When it's time to take it down, it peels off so easily with no residue or anything on the wall. It's really nice. Every time I find something that I like, I'll just Google the actual product to see if some other website has it at a better price. The price was pretty low on Houzz. The product has very good quality, too.

I was looking for pots for plants that I was working on and I started by looking at Pinterest. Then, when I saw products that I liked, it linked me to the Houzz website. I was very selective. I was only looking for the plants I was working on and for very particular styles to meet the client's needs. It was a certain color and style pot. It had to have certain aspects to it that I needed for the health of the plant so that it would drain properly. I wanted the pot to be terra cotta so it breathed. There were certain things I was looking for but also had a nice style. I didn't know that any website was ever gonna accomplish that. It was a challenge but I found it and I ordered from Houzz. The ordering process was relatively easy so that was good.

I have used every ERP and estimating system there is. Houzz is the absolute worst. They have the absolute hands down worst tech support. It does not exist. Completely unresponsive. Complete waste of money. Going back to Job tread where the support is amazing and far, far far more features. If I could give Houzz a rating it would be -5. Brian Hall, Ex user Houzz.

We ordered a table on 11/29/2025 with a delivery date of 12/9. After being late for 1.5 weeks I called them up and they had not even shipped yet. I asked the customer service rep for a 20% refund for the big delay. The rep agreed to the 20% (Shop Houzz only documents emails and not phone calls) and I was then told that it would be delivered 12/23. I told the agent on the phone that I wanted the phone conversation with the 20% refund clearly documented on the case file and he said it definitely would be. The whole reason of the purchase was to have this table for the holidays. It didn't get delivered on 12/23 and was then told it would be delivered 12/26. It was not delivered 12/26. It didn't get delivered until 12/30, exactly 3 weeks late.

Houzz Pro markets itself as a professional advertising platform for contractors, but our experience raises serious concerns about billing practices, renewals, and customer control. We completed a full one-year Houzz Pro contract and spent approximately **$10,000** on the platform. During that entire year, we received **zero leads and zero jobs**. Houzz provided no proactive account management, no performance review, and no outreach whatsoever—until it was time to renew.

As an interior designer in Orange County, I was thrilled to be part of Houzz from its inception, even providing data and counsel for the foundation of their app at the request of the founder. I was promised a lifetime membership, yet I was forced into a subscription model, which has been a disappointment for the last three years. In December 2024, during my annual review call with my Houzz representative, Negla **, I expressed my dissatisfaction with the low-quality leads I have been receiving since 2023. I also informed her of my impending move to Portugal in May 2025, and evidently, I will not be able to service any clients in the U.S. as a result. We agreed that my subscription would remain at $300 until that date, with the understanding that I would not renew my contract.

Beware! This is the first—and last—time I will ever do business with Houzz. I spent over $1,400 for a door handle set that was scheduled for delivery by the 12th. When they had not arrived by the 15th, I reached out to Houzz for assistance. Houzz relies on a third-party customer service company, which resulted in days of delays as the service provider repeatedly requested information from Houzz. Houzz did not respond until the third attempt. I later learned that the items were out of stock—and most likely were already out of stock at the time of purchase—yet Houzz made no attempt to notify me.