Houzz Reviews

I chose to use Houzz as a platform to showcase my work projects, and I must say it was a seamless experience. The website was easy to navigate, which made it simple to present my projects to multiple people. I appreciated this feature as I could easily pull up three to four different jobs simultaneously, showcasing the range of work I've done over the years.

I first learned about Houzz probably through the internet, and I decided to download the app. I liked Houzz because it seemed to provide a lot of good ideas featuring high-end products I could trust, thanks to the detailed pictures and layout. It made shopping enjoyable as you could click on items, like maybe a lamp, and see the manufacturer details. I had just purchased a new home nine months ago, so I was in the process of decorating and getting ideas.

I was looking for pots for plants that I was working on and I started by looking at Pinterest. Then, when I saw products that I liked, it linked me to the Houzz website. I was very selective. I was only looking for the plants I was working on and for very particular styles to meet the client's needs. It was a certain color and style pot. It had to have certain aspects to it that I needed for the health of the plant so that it would drain properly. I wanted the pot to be terra cotta so it breathed. There were certain things I was looking for but also had a nice style. I didn't know that any website was ever gonna accomplish that. It was a challenge but I found it and I ordered from Houzz. The ordering process was relatively easy so that was good.

We did a home rental and we've gotten good information and assistance from our builder and designer as far as some good places to outsource and purchase products from. They've used products and have had good experience themselves with it. I had a really trusted source to go to. They're working for you and that's what they do for everyday life as their job and for them to refer or recommend someplace. Whatever they'll say holds a lot of weight. Our experience has been great. I love the things that we've purchased and if there are ever any issues, they've been handled. For me, it was about getting a quality product in a convenient way and being able to have confidence in that quality and in the competitive pricing. I also really like that there are a lot of articles and reviews and information in the general market or area of house renovation, design, and what's in style.

I saw Houzz in an advertisement on the internet and I liked their pricing. I ordered the product based on the picture and it was what I wanted. But when I got it, it was not what I ordered. The picture did not match what I received. If the picture would have matched what I got, then I would never have bought it. The cushion where you sat on was only three inches thick. If you look at the picture, it shows a six-inch cushion. It's fine for people that don't weigh as much as a man does but I'm probably about 240, so sitting on this thing on that thin cushion was uncomfortable. You might just as well sit on a concrete bench.

I used Houzz to find a contractor for a home renovation project. My experience was, unfortunately, quite poor. Initially, the promise of competitive pricing and flexibility seemed great. However, as work progressed, issues began cropping up, such as communication failures, unexpected demands for deposits, and ultimately, unmet expectations in workmanship quality.

Will never order again! Found out they canceled an order with zero notification. I was checking on their site about an order from a week ago and found they had canceled it. The worst experience and service I've ever had online and will never shop that site again.

Found a product we wanted. Tried to order it, but the link with PayPal wasn't working. Went back to try again today and the product's price had increased by over $200!!! I called support and was told they couldn't do anything to help.

As a designer that had worked with them for 4 years, this website had deteriorated significantly. Spam leads, locked contracts, unnotified upcharges monthly that they do not warn anyone about. They do not send renewal notices, do not send "promotional changes" notices. They are a money grab that locks you in. The leads given are fraudulent 80% of the time. There is other software out there with much better customer service, terms, and leads.

I returned my items in a timely manner all according to their return policy, have proof that my return was received, was advised that my refund would be processed promptly once my items were received, over a month has passed and I am still waiting for my refund. I cannot get anyone to communicate with me or acknowledge that my return was received despite repeated attempts to contact Houzz through their email system which appears to be the only way to contact Houzz.