Houzz Reviews

We used Houzz as a website to show what we did at work, and it was simple to use. It worked well. I still pull it up every once in a while to show people what I do. Getting to the website is better than pulling up an individual website, because that way, I could show multiple people I've worked for. I've worked for a lot of people so I could pull up three or four different jobs at the same time. I’m a finish carpenter and I've got some jobs off of Houzz.

Houzz is a great website. It gives great ideas about interior design, building, and stuff. It's not hard to navigate, too. The only thing is we hired a building contractor through them, and I didn't feel that he was honest at times. He would tell me he would do certain things, and then he wouldn't follow through with it. Unfortunately, my husband and I had signed a contract with him and made a deposit for him to build our house, and then we decided to buy a house instead. We paid him $15,000. He had met with us prior to signing a contract, and we had talked to him, and he gave us some referrals, but what he did wasn't worth $15,000. I asked for a final budget on what it was gonna cost to build the house, and I wasn't asking for it the same afternoon or the next day. He had several days to do it, and he didn't fall through on that. There were a lot of different situations. I just don't think he really advocated for us or informed us the way he could have.

I heard about Houzz a long time ago, back when I was a rep at Mohawk Group. I'm in flooring sales, and I thought that it was also a way to meet other people in the industry because builders and designers market their products there. The website is user-friendly.

I like the Houzz’ site because I like very contemporary and I can find it there. I’ve used it once or twice and it’s nice and easy. I probably purchased some lighting or faucets, I can’t remember. I think they're highly priced sometimes. But the quality of their products and services is very nice. I would recommend it, if you like contemporary. "

I like their products, and I've had very good experiences with Houzz. I've purchased lamps, firewood holders, and a lot more. Delivery has always been on time, I've been very happy with the quality of the products, and I’ve kept them all. I did have one defective lamp that I had to return, and they were good about replacing it immediately. Pricewise, it’s a bit high but not outrageous. It's not average, but it's quality product, so I pay a little bit more.

Houzz cancels my order a week after I requested it. Was expecting the vanity when promised to complete bathroom renovation but now the project completion will be pushed back at least 3 weeks. No explanation as to why the order was canceled, and no response to my request for more information. The item I was looking for is still on their website for anyone else to experience what we went through.

I ordered a side table and within a half hour I sent a cancellation request. No response. I sent another email the next morning, again no response. Impossible to find a phone number for Shophouzz. 2 days later they shipped the item. First was told I canceled within the timeframe and now am told I have to pay to return shiping. Very dishonest and poor business practices.

Horrible follow up and response. I had sold the business and was not monitoring email closely or using the service, which they have the ability to see. Not that it would have been easy to catch the 1 email reminder that they were auto charging me $1100, mixed in with the hundreds of spam email from them. I did not want auto renew on in the first place. I called them within a month of them charging me a higher price than the prior year for the auto renewal. They would not even credit me back partial, even though they could see I had not logged in or used the service for many months before the end of the original term.

I have been a professional buying from HOUZZ for several years and overall happy with their service. However, since mid 2025, Houzz has changed their policies and the customer service is HORRIBLE!!! I recently received a defective chair and in the past it would have been an easy process to submit photos and a replacement would be shipped. Now, they are not responsive and when I do get someone on the phone, they are requesting that I return the defective chair at my expense. This is NOT the same company that I have worked with for years!!

I have used every ERP and estimating system there is. Houzz is the absolute worst. They have the absolute hands down worst tech support. It does not exist. Completely unresponsive. Complete waste of money. Going back to Job tread where the support is amazing and far, far far more features. If I could give Houzz a rating it would be -5. Brian Hall, Ex user Houzz.