Houzz Reviews

Houzz Pro markets itself as a professional advertising platform for contractors, but our experience raises serious concerns about billing practices, renewals, and customer control. We completed a full one-year Houzz Pro contract and spent approximately **$10,000** on the platform. During that entire year, we received **zero leads and zero jobs**. Houzz provided no proactive account management, no performance review, and no outreach whatsoever—until it was time to renew.

As an interior designer in Orange County, I was thrilled to be part of Houzz from its inception, even providing data and counsel for the foundation of their app at the request of the founder. I was promised a lifetime membership, yet I was forced into a subscription model, which has been a disappointment for the last three years. In December 2024, during my annual review call with my Houzz representative, Negla **, I expressed my dissatisfaction with the low-quality leads I have been receiving since 2023. I also informed her of my impending move to Portugal in May 2025, and evidently, I will not be able to service any clients in the U.S. as a result. We agreed that my subscription would remain at $300 until that date, with the understanding that I would not renew my contract.

Beware! This is the first—and last—time I will ever do business with Houzz. I spent over $1,400 for a door handle set that was scheduled for delivery by the 12th. When they had not arrived by the 15th, I reached out to Houzz for assistance. Houzz relies on a third-party customer service company, which resulted in days of delays as the service provider repeatedly requested information from Houzz. Houzz did not respond until the third attempt. I later learned that the items were out of stock—and most likely were already out of stock at the time of purchase—yet Houzz made no attempt to notify me.

Awful customer service. Took them 9 days to respond back to me and only after I opened a claim through my bank. They were kind of rude in their response not even apologizing that it took them forever to get back to me, acting like I received the right product as ordered. I had plenty of proof I received the wrong product and all they said is "we will find out from vendor". I ordered from Houzz not from the vendor so to me they should give me a better response that this since I'm out of the money with a product I don't want. I will never order from them again.

Houzz started off with a good sell from a customer service agent that gave good information and optimism. We did not get one lead after signing a 1 year contract that we were told we can cancel at any time. We tried getting out of this joke of a company many times to try and place advertising somewhere else to no avail. Stay away. They are crooks and do little to help.

I placed an order for an item that was “in stock” on Shop Houzz on 11/20. Washington billed immediately. Silence for six days. I emailed and rep supposedly checked with vendor and it was supposed to ship in a few days, allegedly. Now it is 12/1 and still no word. Called the 800-number to cancel and was told again that they would check with vendor and give it 72 hours. I mentioned that I had already had someone check and am contemplating filing a dispute with my credit card company. Turns out the vendor never responded to my initial inquiry. Rep said he would process my refund immediately. Hmmm. Here’s hoping I get it. I would strongly advise against buying anything through ShopHouzz.

Worst customer service experience ever. We ordered a dining table and it arrived damaged. For almost a month, we have been trying to get a return label and still haven’t received one. They keep emailing saying they will send a shipping label “soon,” but nothing ever comes. It is impossible to reach anyone by phone, the call cuts off after a few rings every single time. When we asked for a partial refund for the damaged item, they refused and instead offered 10% off a future purchase. Completely unacceptable.

We have used Houzz for 10 years. Recently, they spun off their shopping aspect to ShopHouzz.com. Service is abysmal! We have ordered just 2 things in the past year, and each time the order was screwed up and we spent countless hours trying to get a return. We were directed to the third party selling the goods. Our business will never do business with Shop Houzz.com again. Check out Perigold or go to one of your reputable providers you have as a designer.

Updated on 11/23/2025: HORRIBLE HORRIBLE COMPANY! Ordered a baby dresser and crib on 11/1. Delivered the dresser with damaged bent draw handles. Crib not on truck and MIA.. HOUZZ has not clue where it is, no accountability. Delivery people dirtied a brand new rocking chair in baby's room... Still no communication after 6 days when they promised a resolution in 48 hours.. The worst company ever.. Stay far away.. far away.

I used to buy from Houzz often for remodeling needs. Now that they have changed platforms and are ShopHouzz I would avoid them at all costs. Their customer service is non existent. I ordered a vessel sink for a bathroom remodel. It arrived completely shattered. Emailed through the correct channel requesting a refund/return the day it was delivered. Never got a response back. Since the initial email I have sent 6 more as well as filling a complaint with BBB. Still no response from the company and I am now past my return window and left with a shattered sink, and I’m out the money it cost to buy the sink.

On October 16, 2025, I purchased a bathroom vanity from ShopHouzz.com. When it arrived, I found that there were issues with the many decorative pieces attached to the outside of the vanity: pits, small chips and cracks in the paint, gaps between the attached pieces and the vanity; just overall bad workmanship on this aspect of the vanity. TBH, it looked like a floor model rather than a new one.

Sold me a defective light. I reached out for a return label, and never heard anything back. There's no way to contact them to get my money back. Now I'm stuck firing off bad reviews in every direction to get their attention.

I used Houzz to locate a contractor to do some home renovation and it was terrible. Initially, the project manager was fabulous. They were very flexible and friendly. They were charging competitive rates. Then it started with little things happening. There was confusion. Someone was coming out to show me samples. But they would come and wanted me to sign a contract and put a deposit when we hadn't agreed on things yet. As the job progressed, the quality of workmanship and the professionalism, there started to be some real red flags.

Will never order again! Found out they canceled an order with zero notification. I was checking on their site about an order from a week ago and found they had canceled it. The worst experience and service I've ever had online and will never shop that site again.

Found a product we wanted. Tried to order it, but the link with PayPal wasn't working. Went back to try again today and the product's price had increased by over $200!!! I called support and was told they couldn't do anything to help.

As a designer that had worked with them for 4 years, this website had deteriorated significantly. Spam leads, locked contracts, unnotified upcharges monthly that they do not warn anyone about. They do not send renewal notices, do not send "promotional changes" notices. They are a money grab that locks you in. The leads given are fraudulent 80% of the time. There is other software out there with much better customer service, terms, and leads.

I returned my items in a timely manner all according to their return policy, have proof that my return was received, was advised that my refund would be processed promptly once my items were received, over a month has passed and I am still waiting for my refund. I cannot get anyone to communicate with me or acknowledge that my return was received despite repeated attempts to contact Houzz through their email system which appears to be the only way to contact Houzz.

The sculpture that I ordered as a memorial arrived broken. Houzz closed my return request without advising how to return the item for refund. They suggest a replacement. As the piece obviously would not survive outdoors, I did not want a replacement. Am still going around and around with them. They have changed the website now so that it is difficult to find out how to request a return without getting stuck in a loop.

I just purchased a product from Houzz and since placing the order, I have not received any assurance that my order is in process or shipped. They gladly took my money but I'm wildly disappointed because the main driver for leveraging Houzz for the table I purchased was the delivery "guarantee". I will never purchase from here again.

We used Houzz as a website to show what we did at work, and it was simple to use. It worked well. I still pull it up every once in a while to show people what I do. Getting to the website is better than pulling up an individual website, because that way, I could show multiple people I've worked for. I've worked for a lot of people so I could pull up three or four different jobs at the same time. I’m a finish carpenter and I've got some jobs off of Houzz.

I used Houzz when I tried to find some contractors to help me with the architect for rebuilding my house. I typically use it for ideas when we’re remodeling. It gave me some good referrals, and I ended up using one of the contractors. It was very pleasant, efficient, and easy to use. The whole process was user-friendly, so I would recommend it.

Houzz has an Angie's List kind of set up and is a way of sourcing contractors. I first started using it around 2014 and got a lot of great ideas from it. However, it became less useful with time. It's Pinterest for houses. I haven't been on there for a year. As time went on and I tried to go back to it, it's nothing but a bunch of selling ad pop-ups and crap. I stopped using it because it was harder to navigate. They're good for some things, while not for others. I'm one of those people who say, "Use the right tool for the job."

Houzz is a great website. It gives great ideas about interior design, building, and stuff. It's not hard to navigate, too. The only thing is we hired a building contractor through them, and I didn't feel that he was honest at times. He would tell me he would do certain things, and then he wouldn't follow through with it. Unfortunately, my husband and I had signed a contract with him and made a deposit for him to build our house, and then we decided to buy a house instead. We paid him $15,000. He had met with us prior to signing a contract, and we had talked to him, and he gave us some referrals, but what he did wasn't worth $15,000. I asked for a final budget on what it was gonna cost to build the house, and I wasn't asking for it the same afternoon or the next day. He had several days to do it, and he didn't fall through on that. There were a lot of different situations. I just don't think he really advocated for us or informed us the way he could have.

I ordered a pellet stove part from Houzz based on its being less than I've seen it elsewhere. I need this part to finish my install. After waiting a week and not hearing of my shipment being in transit or a tracking number. I reached out to Houzz via email (was rejected), phone (was hung up on the first time), finally got a customer service rep to tell me my product is out of stock and the order is being cancelled. Have yet to get my refund. No more Houzz!

I discovered Houzz through a builder. It is a great website that gives you a lot of good ideas.

I heard about Houzz a long time ago, back when I was a rep at Mohawk Group. I'm in flooring sales, and I thought that it was also a way to meet other people in the industry because builders and designers market their products there. The website is user-friendly.

At first everything sounded good, the salesperson on a video conference shared their screen so we could see the Houzz Pro software and all it offers for our business. We made a deposit of $1,500 (6/26/25) to start the trail. We tried to use the app and software. However, we could never get the products to work the way the salesperson's screenshare worked. They never said the balance of $6,180 would automatically be charged a week later (7/3/25). It wasn't until we asked for a refund that someone took action to help with the software. We never successfully used the app or any of the software. We have a business to run and playing email tag is time consuming. When we continued to ask for a refund, we were told that wasn't possible and they could switch our account to the advertising part of the business.

This is the worst company with the worst customer service. Your front line of contact is a call center overseas who are incapable of handling any issues. I purchased a $1400 product, received a product that did not match the description on their website, promptly returned the item but they're charging me $300 return shipping fee... even though it is their fault. Tried to contact them numerous times by phone, email and chat for 3 weeks, but they have yet to issue a full refund. Every time I contact them, they just repeat the same script 'Rest assured, we are researching this and someone will reach out to you... blah blah blah.' Stay far far away from Houzz!!!

This store can’t ship a product correctly, and then leaves messages for you that sound like spam. When asking them what are they going to do about it- complete silence. I paid for a product I didn’t receive, with no solution to correct it.