Houzz Reviews

Beware! This is the first—and last—time I will ever do business with Houzz. I spent over $1,400 for a door handle set that was scheduled for delivery by the 12th. When they had not arrived by the 15th, I reached out to Houzz for assistance. Houzz relies on a third-party customer service company, which resulted in days of delays as the service provider repeatedly requested information from Houzz. Houzz did not respond until the third attempt. I later learned that the items were out of stock—and most likely were already out of stock at the time of purchase—yet Houzz made no attempt to notify me.

Awful customer service. Took them 9 days to respond back to me and only after I opened a claim through my bank. They were kind of rude in their response not even apologizing that it took them forever to get back to me, acting like I received the right product as ordered. I had plenty of proof I received the wrong product and all they said is "we will find out from vendor". I ordered from Houzz not from the vendor so to me they should give me a better response that this since I'm out of the money with a product I don't want. I will never order from them again.

Houzz started off with a good sell from a customer service agent that gave good information and optimism. We did not get one lead after signing a 1 year contract that we were told we can cancel at any time. We tried getting out of this joke of a company many times to try and place advertising somewhere else to no avail. Stay away. They are crooks and do little to help.

I placed an order for an item that was “in stock” on Shop Houzz on 11/20. Washington billed immediately. Silence for six days. I emailed and rep supposedly checked with vendor and it was supposed to ship in a few days, allegedly. Now it is 12/1 and still no word. Called the 800-number to cancel and was told again that they would check with vendor and give it 72 hours. I mentioned that I had already had someone check and am contemplating filing a dispute with my credit card company. Turns out the vendor never responded to my initial inquiry. Rep said he would process my refund immediately. Hmmm. Here’s hoping I get it. I would strongly advise against buying anything through ShopHouzz.

Worst customer service experience ever. We ordered a dining table and it arrived damaged. For almost a month, we have been trying to get a return label and still haven’t received one. They keep emailing saying they will send a shipping label “soon,” but nothing ever comes. It is impossible to reach anyone by phone, the call cuts off after a few rings every single time. When we asked for a partial refund for the damaged item, they refused and instead offered 10% off a future purchase. Completely unacceptable.

We have used Houzz for 10 years. Recently, they spun off their shopping aspect to ShopHouzz.com. Service is abysmal! We have ordered just 2 things in the past year, and each time the order was screwed up and we spent countless hours trying to get a return. We were directed to the third party selling the goods. Our business will never do business with Shop Houzz.com again. Check out Perigold or go to one of your reputable providers you have as a designer.

Updated on 11/23/2025: HORRIBLE HORRIBLE COMPANY! Ordered a baby dresser and crib on 11/1. Delivered the dresser with damaged bent draw handles. Crib not on truck and MIA.. HOUZZ has not clue where it is, no accountability. Delivery people dirtied a brand new rocking chair in baby's room... Still no communication after 6 days when they promised a resolution in 48 hours.. The worst company ever.. Stay far away.. far away.

I used to buy from Houzz often for remodeling needs. Now that they have changed platforms and are ShopHouzz I would avoid them at all costs. Their customer service is non existent. I ordered a vessel sink for a bathroom remodel. It arrived completely shattered. Emailed through the correct channel requesting a refund/return the day it was delivered. Never got a response back. Since the initial email I have sent 6 more as well as filling a complaint with BBB. Still no response from the company and I am now past my return window and left with a shattered sink, and I’m out the money it cost to buy the sink.

On October 16, 2025, I purchased a bathroom vanity from ShopHouzz.com. When it arrived, I found that there were issues with the many decorative pieces attached to the outside of the vanity: pits, small chips and cracks in the paint, gaps between the attached pieces and the vanity; just overall bad workmanship on this aspect of the vanity. TBH, it looked like a floor model rather than a new one.

Sold me a defective light. I reached out for a return label, and never heard anything back. There's no way to contact them to get my money back. Now I'm stuck firing off bad reviews in every direction to get their attention.

I used Houzz to find a contractor for a home renovation project. My experience was, unfortunately, quite poor. Initially, the promise of competitive pricing and flexibility seemed great. However, as work progressed, issues began cropping up, such as communication failures, unexpected demands for deposits, and ultimately, unmet expectations in workmanship quality.

Will never order again! Found out they canceled an order with zero notification. I was checking on their site about an order from a week ago and found they had canceled it. The worst experience and service I've ever had online and will never shop that site again.

Found a product we wanted. Tried to order it, but the link with PayPal wasn't working. Went back to try again today and the product's price had increased by over $200!!! I called support and was told they couldn't do anything to help.

As a designer that had worked with them for 4 years, this website had deteriorated significantly. Spam leads, locked contracts, unnotified upcharges monthly that they do not warn anyone about. They do not send renewal notices, do not send "promotional changes" notices. They are a money grab that locks you in. The leads given are fraudulent 80% of the time. There is other software out there with much better customer service, terms, and leads.

I returned my items in a timely manner all according to their return policy, have proof that my return was received, was advised that my refund would be processed promptly once my items were received, over a month has passed and I am still waiting for my refund. I cannot get anyone to communicate with me or acknowledge that my return was received despite repeated attempts to contact Houzz through their email system which appears to be the only way to contact Houzz.

The sculpture that I ordered as a memorial arrived broken. Houzz closed my return request without advising how to return the item for refund. They suggest a replacement. As the piece obviously would not survive outdoors, I did not want a replacement. Am still going around and around with them. They have changed the website now so that it is difficult to find out how to request a return without getting stuck in a loop.

I just purchased a product from Houzz and since placing the order, I have not received any assurance that my order is in process or shipped. They gladly took my money but I'm wildly disappointed because the main driver for leveraging Houzz for the table I purchased was the delivery "guarantee". I will never purchase from here again.

I utilized Houzz to find contractors and architects. It proved quite effective in giving me good referrals, and I ended up hiring one of the contractors suggested by the platform. Throughout this process, I found the service to be pleasant and user-friendly.

I chose to explore Houzz as an online resource about a year ago, intrigued by its reputation as a platform somewhat like Angie's List, helping to connect with contractors for home projects. Unfortunately, my experience in finding suitable contractors was not successful. Reflecting on the available features, I found Houzz to be somewhat like Pinterest for home ideas. While initially engaged with the platform since 2013 to gather some creative notions, over the years it became less useful. The site started feeling cluttered with advertisements and pop-ups, diminishing its initial appeal. Navigation seemed more challenging. They're good for some things, and they're not good for others. I'm one of those people who say, "Use the right tool for the job."

I ordered a pellet stove part from Houzz based on its being less than I've seen it elsewhere. I need this part to finish my install. After waiting a week and not hearing of my shipment being in transit or a tracking number. I reached out to Houzz via email (was rejected), phone (was hung up on the first time), finally got a customer service rep to tell me my product is out of stock and the order is being cancelled. Have yet to get my refund. No more Houzz!

I was looking for some inspiration and concepts for my home through Houzz upon a builder's recommendation.

I stumbled across Houzz while working with the Mohawk Group, as it's quite well-known in the industry. I've explored the platform to see how builders and designers market their products. As someone in flooring sales, I thought it might be a great place to connect with other industry professionals, not just to complete specific projects.

At first everything sounded good, the salesperson on a video conference shared their screen so we could see the Houzz Pro software and all it offers for our business. We made a deposit of $1,500 (6/26/25) to start the trail. We tried to use the app and software. However, we could never get the products to work the way the salesperson's screenshare worked. They never said the balance of $6,180 would automatically be charged a week later (7/3/25). It wasn't until we asked for a refund that someone took action to help with the software. We never successfully used the app or any of the software. We have a business to run and playing email tag is time consuming. When we continued to ask for a refund, we were told that wasn't possible and they could switch our account to the advertising part of the business.

This is the worst company with the worst customer service. Your front line of contact is a call center overseas who are incapable of handling any issues. I purchased a $1400 product, received a product that did not match the description on their website, promptly returned the item but they're charging me $300 return shipping fee... even though it is their fault. Tried to contact them numerous times by phone, email and chat for 3 weeks, but they have yet to issue a full refund. Every time I contact them, they just repeat the same script 'Rest assured, we are researching this and someone will reach out to you... blah blah blah.' Stay far far away from Houzz!!!

This store can’t ship a product correctly, and then leaves messages for you that sound like spam. When asking them what are they going to do about it- complete silence. I paid for a product I didn’t receive, with no solution to correct it.

I have been reaching out to request the immediate cancellation of my Houzz Pro membership for several months and keep getting passed around to different representatives. When I initially signed up, I was under the impression that I was enrolling in a monthly plan. At no point during the signup process was it clearly communicated that this was a 12-month commitment at $249 a month. I only became aware of the annual contract terms after trying to cancel my membership and I have not actively used the service in months.

I enjoy Houzz’s website, which I find user-friendly and appealing for contemporary style choices. I've revisited the site multiple times, drawn by its clean layout and ease of use.

IF Houzz ends up doing the right thing, I will come back and revise my review - but in the mean time, I feel the need to be honest about my current experience with Houzz. I've spent the past several months looking for a dining table and chairs. I would prefer to shop local but, have found nothing even close to what I was looking for. I found what looks to be a beautiful set on Houzz. Of course the chairs are sold separately. I found the chairs on other websites all stating a SET OF 2 for a similar price or less, but I figured it would be easiest to order from one place instead of two. Because Houzz didn't specify a set of two, I called their customer service prior to placing my order to inquire. The girl put me on hold for 5 mins, came back and said she called the manufacturer and yes it's two chairs. I repeated it, "it's a set of two chairs?" She said yes.

I was pressured by a contractor to remove a negative review. Against my better judgement, I did and when I went to repost it Houzz blocked my ability to do so. Houzz lacks the people and platform rules for contractors to be a reliable source for connecting homeowners and contractors.