Houzz Reviews

At first everything sounded good, the salesperson on a video conference shared their screen so we could see the Houzz Pro software and all it offers for our business. We made a deposit of $1,500 (6/26/25) to start the trail. We tried to use the app and software. However, we could never get the products to work the way the salesperson's screenshare worked. They never said the balance of $6,180 would automatically be charged a week later (7/3/25). It wasn't until we asked for a refund that someone took action to help with the software. We never successfully used the app or any of the software. We have a business to run and playing email tag is time consuming. When we continued to ask for a refund, we were told that wasn't possible and they could switch our account to the advertising part of the business.

This is the worst company with the worst customer service. Your front line of contact is a call center overseas who are incapable of handling any issues. I purchased a $1400 product, received a product that did not match the description on their website, promptly returned the item but they're charging me $300 return shipping fee... even though it is their fault. Tried to contact them numerous times by phone, email and chat for 3 weeks, but they have yet to issue a full refund. Every time I contact them, they just repeat the same script 'Rest assured, we are researching this and someone will reach out to you... blah blah blah.' Stay far far away from Houzz!!!

This store can’t ship a product correctly, and then leaves messages for you that sound like spam. When asking them what are they going to do about it- complete silence. I paid for a product I didn’t receive, with no solution to correct it.

I have been reaching out to request the immediate cancellation of my Houzz Pro membership for several months and keep getting passed around to different representatives. When I initially signed up, I was under the impression that I was enrolling in a monthly plan. At no point during the signup process was it clearly communicated that this was a 12-month commitment at $249 a month. I only became aware of the annual contract terms after trying to cancel my membership and I have not actively used the service in months.

I like the Houzz’ site because I like very contemporary and I can find it there. I’ve used it once or twice and it’s nice and easy. I probably purchased some lighting or faucets, I can’t remember. I think they're highly priced sometimes. But the quality of their products and services is very nice. I would recommend it, if you like contemporary. "

IF Houzz ends up doing the right thing, I will come back and revise my review - but in the mean time, I feel the need to be honest about my current experience with Houzz. I've spent the past several months looking for a dining table and chairs. I would prefer to shop local but, have found nothing even close to what I was looking for. I found what looks to be a beautiful set on Houzz. Of course the chairs are sold separately. I found the chairs on other websites all stating a SET OF 2 for a similar price or less, but I figured it would be easiest to order from one place instead of two. Because Houzz didn't specify a set of two, I called their customer service prior to placing my order to inquire. The girl put me on hold for 5 mins, came back and said she called the manufacturer and yes it's two chairs. I repeated it, "it's a set of two chairs?" She said yes.

I was pressured by a contractor to remove a negative review. Against my better judgement, I did and when I went to repost it Houzz blocked my ability to do so. Houzz lacks the people and platform rules for contractors to be a reliable source for connecting homeowners and contractors.

Houzz sent me the wrong rug, then dragged their feet on offering a replacement or partial refund. I continually ask for a supervisor, but none was ever available. I even offered to keep the wrong rug if I was only compensated the return & replacement shipping costs + the price difference. Eventually, when the supervisor Lynette finally called me, she was incredibly rude right from the start of the call. She was not professional at all and talked over me pretty much the entire phone call. When I asked for a specific amount of additional discount to compensate for the value difference of what I had received vs. what I’d paid for, her comment to me was that I must “need the money.” When I asked if she treated everyone so rudely she claimed “no she does not” … I must be special! She also refused to put me in touch with anyone else above her and then hung up on me.

I tried Houzz Pro to drum up some residential sales. I was told we'd get about a dozen leads a month based on our industry and the target area we were looking at. We didn't even get that over the total 12 months. When it came time to cancel, I reached out on Day 30 to cancel with a response the next day of their lengthy cancellation procedure. So my official "cancellation" was at 29 days from auto-renew - which they won't honor and are now saying they have no record of my request. They are auto-renewing with a 25% price increase for a service I have no value in. I also have emails I sent them 9 months ago asking to cancel already that were ignored.

WARNING: Be Absolutely Sure Before You Buy! We were so excited to create our backyard oasis and carefully selected our outdoor furniture—including lounge chairs, regular chairs, and a 15-ft umbrella. The chairs and umbrella arrived first, exactly as described—perfect! Then, a week later, the loungers showed up. Six of them. But instead of Natural/Black as clearly stated in the description, they turned out to be red-toned wood with black cushions—completely different from the advertised product. They don’t match anything else we purchased, and frankly, they look nothing like the picture!

I like their products, and I've had very good experiences with Houzz. I've purchased lamps, firewood holders, and a lot more. Delivery has always been on time, I've been very happy with the quality of the products, and I’ve kept them all. I did have one defective lamp that I had to return, and they were good about replacing it immediately. Pricewise, it’s a bit high but not outrageous. It's not average, but it's quality product, so I pay a little bit more.

Houzz has a large selection of furnishings. The chairs we bought from them are of good quality.

For those looking to advertise on Houzz, DON’T! When they first enter the market, they were awesome, but now they don’t care about their clients. They raise your rates without consulting you and when you want to talk to the assigned representative that they have given you (Alex **), then you can’t get a returned phone call. Alex did finally call me after I made numerous requests over the course of 5 weeks, but has yet to make contact with me. I can’t close our account, because Houzz forces me to go through the assigned representative (Alex **) to cancel the account. Houzz holds you hostage by being unavailable to address concerns.

I have been a construction business owner for the past 20+ years. I decided to give Houzz Pro a try. I purchased the whole year and paid up front. After 4 months they started to try to bill me monthly. I spoke with someone and they said they would fix the problem. 6 months later this is still going on. They have now closed my account for non payment even though it was paid in advance. I sent them the proof, again they apologized, said they would fix it, still NOTHING! I have talked to 2 different managers who stated they would make sure a refund was sent, NOTHING!

Houzz does not stand by its products or its customers. I ordered the wrong item (due to the website description being unclear), and it took me six staff people, dozens of emails, many, many phone calls, hours on hold to "get permission" to return the unopened items. They kept blaming the seller, but it was actually Houzz who was deciding the process. Then they charged me a return fee and taxed the shipping charges! I will never buy from Houzz again.

Horrible experience with this company. We ordered a bathroom vanity and while the product’s quality met our expectations, the backsplash was delivered broken. It took two weeks to open the box while the bathroom was being finished so Houzz would not supply a replacement. Instead we were told we could purchase one for $160 dollars and they would give us a 20% discount. I will be sure to never order from this company and will make sure that everyone is aware that they do not take accountability when a product is delivered damaged. Extremely disappointing.

I just moved into the house and I purchased many items from Houzz. The dining room table has a glass top and a silver bottom. I thought the quality was really good for the price. I'd tell my friends to use them. It’s easy to use. They have good prices and have a lot of selection.

Unfortunately, customer service for the Ivy/Houzz site is nonexistent. We have been locked out of our account and are unable to send invoices to our clients for projects that urgently need to be completed. They indicate that the payment has expired, yet our Gold American Express has not expired. There is no way to update the card details because they locked us out. Their initial emails went into the Junk Folder. But rather than contacting us on the phone, two days later, they locked us out of the Ivy site. We do not recommend working with them. Ivy was so much better before Houzz bought them.

I was a customer (contractor) with HOUZZ for two years until Feb 2025 when they decided to layoff my account manager. They never made an effort to assign anybody to me before my subscription membership expired in mid Feb and when they did 5 weeks later, they wanted me buy another subscription at 2000% increase because of their new policy for new accounts.

I purchased a new home nine months ago. So, I was putting stuff and getting ideas. I was looking at Houzz mainly for ideas. And then I purchased some stuff from Houzz and other sites.

I got some cushions that go on deep sitting patio furniture. All was good and I would recommend them.

I like the products from Houzz. I got some lamps and they were beautiful, stained glass. The quality is amazing. Their website is really great and they have really high-quality products.

Take my advice and stay away from Houzz Pro. The website and communication system is terrible. The Houzz customer service is terrible and when you try and cancel they make it impossible. I have been a member for one year and have spent many many hours adding photos with not one good lead.

Very disappointed with this company!!! We hired this company to help us get additional work and all they did was charge us a outrageous monthly fee and send us dead leads. It's like they make the leads up to keep you interested. I would not recommend this platform whatsoever. Instead of helping out our company they cost us money with continued broken promises.

I ordered a dresser from Houzz and paid extra for the 'room of choice.' The dresser arrived at CEVA in Atlanta, GA four days ago and now they are telling me they can only drop it off in my driveway per Sabrina. I called Houzz and spoke with Steve who states they can refund me $99.99 for 'room of choice' and I can find a local move to move it upstairs or they will return it back to Houzz in California and charge ALL the freight charges there and back because 'that's their policy.' I told Steve of Houzz that if I accept those terms and the dresser has been damaged during shipment, then the responsibility would be on me and that was not the original agreement; Steve had nothing else to say. I requested a Manager to call me back as soon as possible and Steve stated 'I can request it but I can't promise anyone will call you.' I am so upset right now and I'm supposed to be giving my attention to my job and not doing the job of Houzz! Horrible experience!!!!

Houzz had the product that I was looking for at the best price. Simply ordered the furniture on the website, and I’ve been very happy with it. I would definitely recommend it.

Houzz is not worth a penny. I signed up my business with Houzz to generate more work and gain exposure in local areas. In 2 years I only secured 2 projects through them which means I lost money by using them to promote my business. When I requested to cancel the service, they would not let me because they work on a 12 month term and I still have 9 months left. So I'm stuck paying $360 a month until August for a service that isn't bringing in any projects! Terrible customer service and no business owner should ever pay for their "services". Houzz is absolute garbage!!

Houzz had the best deal on a specific wallpaper from York Wall Covering that I wanted. The website was fine. And the wallpaper is beautiful, it’s of very good quality. I rent and I move a lot, and I've always used this wallpaper. It’s not peel-and-stick, but it’s removable. It goes up like normal wallpaper and when it's time to take it down, it literally peels off easily with no residue on the wall, and it’s nice.

I love the Houzz website. I either go on there to shop for myself or a client, and I’ve purchased fabrics and some furniture. They have everything on there, and the items are much nicer quality. I haven't had any issues with them. I used to tell my clients all the time to go on there and get ideas.

I was looking for pots for plants that I was working on. I needed certain styles and colors of the plants I was using. I started by looking at Pinterest, and then when I saw products that I liked, it linked me to the Houzz website.

I purchased a fixture from Houzz that goes above a bathroom sink. Its quality is great, I like it. I was able to do it myself. But it was a little tricky because the wire's really short. I could have used a little longer wiring. I'm not complaining.

I recommended my friends and family to look into Houzz. I like their website a lot. I found there an outdoor bench that I liked and bought it. The quality is good. However, it’s a leak bench and it’s starting to fade even though it says that it didn’t.

I was with Houzz for 2 plus years. After not taking time off from work for over two years, we decided to take some time off and we called Houzz to suspend the account for 2 Months. The first point of contact with customer service said they could help me with my request. Well it turned out he was wrong and could not help me. So the next day I called spoke with my account manager and was assured they would suspend my account till I got back and reactivated my account.

I ordered a lingerie chest from Houzz, which arrived totally smashed to pieces. Houzz promptly issued refund, but even though pickup at my expense was advertised, almost 10 days later no carrier has removed the damaged furniture. I am partially disabled, and have no way to get such a large piece of furniture carried away. Wish I had known this risk when I ordered chest of drawers.

Purchased an expensive, pre-lit birch tree ($96.00 plus tax) through this site in October, 2024 which I intended to use as a holiday decorative item. Did not open the item until the end of November, when I was ready to use it. Item was significantly damaged and lights did not work. Houzz refused to credit for the purchase as it was ordered 30 days prior to my reporting the problem; they would not accommodate making an exception to their return policy. Instead, Houzz informed me that I would need to resolve my complaint with the manufacturer.

I purchased a good size entry carpet. When it arrived it had deep creases in it. I let it set flat on the floor for a few days and still there were creases. I then reverse rolled it and let it set for a week. Still there were creases. I then laid it out flat and tried a damp towel and a hot iron to no avail. I am now past the allowed return date so I called Houzz. They told me to do exactly what I had already done. With that, they blew me off. This is my first of many negative reviews for this company. Stay away if you value your money!

This company scammed me out of money, in my opinion. DO NOT USE their Houzz app. I signed up for it to see if it would work for modeling what furniture would look like in my house. Apparently I bought the wrong one. I tried to use their service for like 20 minutes. It didn't work for me. They sent me a bill, and I complained, and they let me cancel. They are now trying to collect more than a hundred dollars from me, for an app that I accidentally signed up, and I was told I could cancel.

I purchased house fixtures online from Houzz and they're good.

I was looking for a daybed mattress set and Houzz had the product that looked like it was what I wanted. But the wrong item was ordered and they would not take a return. I ended up ordering the right item and keeping the wrong one. The quality of the product is all right, though.