Furnitureland South

I purchased a sleeper sofa in April 2022. We were told it would take a while because they were backed up from Covid. We patiently waited until January 2023. No one called us at any time to give us an update on delivery status. Finally we called and they said "it's in our warehouse". No way to know how long it had been there.

I have furnished 3 homes over the years with FLS. I think the design advice is v. good as well as the selection and pricing. This past experience the designers I worked with lost interest in finishing my home once I had made 2 larger purchases. When I only had a few items left to buy, the momentum was lost and I didn't hear from them. That was a bit disappointing so I learned my lesson not to place my orders until I have everything nailed down because I won't be able to hold the attention of the designers who will move onto more lucrative accounts.

On our first visit 9/17/22 we found a sectional "Available and ready for delivery within 2 weeks". Purchased, paid in full. Over the next few weeks, delivery was cancelled, delayed, only 2 cushions of the sectional were delivered with no ETA on the actual couch! It's "been misplaced and needs to be reordered from Manufacturer". Again - NO IDEA WHEN THAT WILL BE. At this point I will never shop again at Furnitureland. The lack of communication from our Sales Associate to "Customer Service" is beyond frustrating.

This has been, beyond a doubt, the worst buying experience of our lives. I do not recommend you ever buy furniture from FLS as you will be frustrated and disappointed through the whole experience - from the showroom floor, to the billing department, to the time they deliver the furniture. We have dealt with so many issues throughout the whole experience after we bought multiple pieces of furniture. I could write paragraphs about the experience. Read other responses as well, but I would strongly recommend that you visit a different store if you need to purchase furniture.

Purchased a entire Bedroom suite from Furniture Land South. It was delivered without any parts to assemble the bed frame. Missing the main support leg for End Drawers, plus the mattress support slats screws. A week later still no support screws, not even a phone call. We are without a Bed. I bet if I start Charging them 150 a night for a hotel room I might get some sense of urgency from them. First Purchase and it will be my last from them.

Honestly baffling customer service. My fiancée went and purchased a table to be shipped to us as we are purchasing a new home. This table had a good price, but we were not able to take it with us home so we paid extra to have them ship it ($100). IF YOU ARE THINKING OF BUYING FROM FLS, PLEASE TAKE YOUR PURCHASE WITH YOU AS SOON AS YOU BUY IT OR YOU MAY NEVER SEE IT AGAIN.

Good product and services in furniture aspect but slightly annoying and am looking forward for a better and kind, good services. Good product in furniture and all product and services in good conditions.

My wife and I went to Furniture Land to decorate about 1/2 of our new home and spent about $150,000. It's now 7 months since we paid them and what furniture we do have is broken, defective needs to be replaced or repaired. About 80% has not even arrived yet and we're told to look to 2022 for the pieces not sent and for repairs and replacement of what is broken. They can't even give us a "guess" on when some things will arrive... YET WHEN WE SHOPPED... they said 10-15 weeks. It's now about 8 months.

I canceled an order with this company. While they have issued a refund, they have now added the amount refunded back to the balance. The horrible accounting department associate indicated that the customer has to pay back for a refund. Then she followed up by saying that "it's just Math" and "I can't help you". You will never get a true refund from this company. Let me break it down for you. I purchase 3 simple stools for a total of $1,608 - yes way overpriced - I have already paid 50% of this amount- a total $804. Furnitureland South is indicating that I have to pay $1,427.18 to get my stools. That certainly does not make sense to me. Unethical business practices for certain.

We have been having a nightmare experience with FurniturelandSouth. There have been multiple delays, incorrect information given, and finally a broken table top delivered. Dealing with Customer Service, Kelly ** and Beth ** has been very difficult - with radio silence. Extremely unprofessional customer service. We will be following up with BBB on the broken furniture and poor customer service.