About Furnitureland South
We are the World's Largest Furniture Store, the one-stop-shop for the best brands at the lowest prices. At over 1.3 million square feet, we are the single largest furniture store in the world, located in the furniture capital of the world. You have to see it to believe it. Choose from over 150 design consultants to help you design your perfect room. Save time, save money, furnish your home - all at Furnitureland South.
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I have furnished 3 homes over the years with FLS. I think the design advice is v. good as well as the selection and pricing. This past experience the designers I worked with lost interest in finishing my home once I had made 2 larger purchases. When I only had a few items left to buy, the momentum was lost and I didn't hear from them. That was a bit disappointing so I learned my lesson not to place my orders until I have everything nailed down because I won't be able to hold the attention of the designers who will move onto more lucrative accounts.
My biggest frustration however, was the accounting dept. When you set up a delivery, you must pay in full any outstanding balances. I did this every time with multiple deliveries - due to the pandemic things came in over time. Well after the fact, when I went to set up a delivery, I was told that there was an old outstanding balance due from a prior year. I paid it. Next time I set up a delivery, once again I was told there was an old outstanding balance that had to be paid before I could take delivery of my items.
Since I'm required to pay in full when a delivery was made, I didn't understand how I could have old outstanding balances. At this point, I began searching back through old credit card statements trying to piece together my orders, orders cancelled (due to items on backorder/unavailable) and payments. Finally, someone in accounting never actually apologized but said that they had changed accounting systems and there were some "issues".
Every time I reached out to try to understand the outstanding balances from deliveries in 2021 and would send my credit card payments, I would get the Accounting dept's version of how they applied the payments - it was so not customer centric - especially given that the original error was their error. Has been very frustrating. If you make larger purchases with them/multiple orders, have a way to track your order amounts, payments etc in a s/sheet. I wish I had done that - would have saved me a lot of time and frustration.
On our first visit 9/17/22 we found a sectional "Available and ready for delivery within 2 weeks". Purchased, paid in full. Over the next few weeks, delivery was cancelled, delayed, only 2 cushions of the sectional were delivered with no ETA on the actual couch! It's "been misplaced and needs to be reordered from Manufacturer". Again - NO IDEA WHEN THAT WILL BE. At this point I will never shop again at Furnitureland. The lack of communication from our Sales Associate to "Customer Service" is beyond frustrating.
We drove from Durham, NC to Furnitureland knowing there was an inventory of furniture we could choose from, purchase and schedule delivery within 2 weeks. We are now living on 2 cushions in our home on a partial couch with an open end that basically we cannot sit on. I am requesting complete reimbursement and to be completely let go of this horrific situation. Again, the only reason we came to Furnitureland was because there was inventory. We passed 100 furniture stores we could've stopped at but didn't want to wait on manufacturing and delivery - yet here we are - along with no communication. We should not have to be texting, emailing and calling continuously - to get an answer and ultimately we still do not have an ETA on delivery. We have requested a full refund but do not expect to receive an answer on that either!
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This has been, beyond a doubt, the worst buying experience of our lives. I do not recommend you ever buy furniture from FLS as you will be frustrated and disappointed through the whole experience - from the showroom floor, to the billing department, to the time they deliver the furniture. We have dealt with so many issues throughout the whole experience after we bought multiple pieces of furniture. I could write paragraphs about the experience. Read other responses as well, but I would strongly recommend that you visit a different store if you need to purchase furniture.
Purchased a entire Bedroom suite from Furniture Land South. It was delivered without any parts to assemble the bed frame. Missing the main support leg for End Drawers, plus the mattress support slats screws. A week later still no support screws, not even a phone call. We are without a Bed. I bet if I start Charging them 150 a night for a hotel room I might get some sense of urgency from them. First Purchase and it will be my last from them.
Honestly baffling customer service. My fiancée went and purchased a table to be shipped to us as we are purchasing a new home. This table had a good price, but we were not able to take it with us home so we paid extra to have them ship it ($100). IF YOU ARE THINKING OF BUYING FROM FLS, PLEASE TAKE YOUR PURCHASE WITH YOU AS SOON AS YOU BUY IT OR YOU MAY NEVER SEE IT AGAIN.
Day before we are going to receive the table, they call us and tell us the table is not on the truck, and "missing"... they said they might be able to find it, and strung us along for 3 more weeks. Beyond unprofessional, and I am sure they are going to just put it back on the floor to sell for more money. We will not be furnishing any of our home from this location, and we recommend anyone that is thinking of coming to this location to shop elsewhere. We have seen many reviews and a commonality is the shipping service is atrocious. Save yourself time and money and shop and ship elsewhere. Hopefully our return is not "lost in transit" as well. How do you lose a 120lb table in 3 days? And can't find it for 3 weeks? You have terrible service or a sketchy practice, that's how.
Good product and services in furniture aspect but slightly annoying and am looking forward for a better and kind, good services. Good product in furniture and all product and services in good conditions.
My wife and I went to Furniture Land to decorate about 1/2 of our new home and spent about $150,000. It's now 7 months since we paid them and what furniture we do have is broken, defective needs to be replaced or repaired. About 80% has not even arrived yet and we're told to look to 2022 for the pieces not sent and for repairs and replacement of what is broken. They can't even give us a "guess" on when some things will arrive... YET WHEN WE SHOPPED... they said 10-15 weeks. It's now about 8 months.
There is no value shopping at Furniture Land as the prices are higher than retail, you never get what you ordered and what does come, comes broken. This is an outrage!!!! This is the single worst experience I have had buying anything from anyone in my entire life. I wrote to the CEO Jeff Harris and never even received an acknowledgment. The company does not care and these are their business practices. A smart Attorney would get about 100+ customers and start a "Class Action" there clearly are ground for Mass Tort here.
I canceled an order with this company. While they have issued a refund, they have now added the amount refunded back to the balance. The horrible accounting department associate indicated that the customer has to pay back for a refund. Then she followed up by saying that "it's just Math" and "I can't help you". You will never get a true refund from this company. Let me break it down for you. I purchase 3 simple stools for a total of $1,608 - yes way overpriced - I have already paid 50% of this amount- a total $804. Furnitureland South is indicating that I have to pay $1,427.18 to get my stools. That certainly does not make sense to me. Unethical business practices for certain.
We have been having a nightmare experience with FurniturelandSouth. There have been multiple delays, incorrect information given, and finally a broken table top delivered. Dealing with Customer Service, Kelly ** and Beth ** has been very difficult - with radio silence. Extremely unprofessional customer service. We will be following up with BBB on the broken furniture and poor customer service.
Couch and two chairs ordered and delivered June of 2019. Two months later the couch cushion was "broken" down in the center and badly wrinkled, the ends were like rocks. Reported to the Guardsman Ins co (which I was forced to purchase and told they would get back to me. Never did. Followed up with Sales assoc, whose boss told me to "fluff" the cushion, nothing was wrong. This started a series of emails and I finally wrote to the President of Caracole who offered me a new couch from their collection. Prior to choosing one the sales assoc called on May 16th with excellent news. The couch would be replaced with a new one only two cushions. It was to be the same as my existing one that matched the other pieces. I was ecstatic. Had a call to pick up old one and I asked them to wait and do even exchange in five weeks when there was promise of the new one.
Five weeks passed, then seven. Much difficultly now in getting a response from the sales assoc. Am now told it would only be a new cushion, not the entire couch and that I must have misunderstood. Delivery now in OCT. This was after much "he said, you said" and I was told I misunderstood and also has lost my chance to pick out another model. It is now mid Nov. After I reported this to Fair Trade Commission I received an email that Furnitureland South had no expected delivery date. Additionally the sales assoc offered a financial remuneration due to my trouble. This has never come to pass. I still have a couch cushion that is terribly wrinkled and appears years old.
Furnitureland South Company Information
- Company Name:
- Furnitureland South
- Company Type:
- Year Founded:
- 5635 Riverdale Drive
- Postal Code:
- United States
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