Furnitureland South Reviews

I've just left my lawyer's office, and we're moving forward with a lawsuit against the company and the salespeople. We have written assurance from them that they would replace the couch, which will be key evidence in our case as well as the technician stating that he could not fix the issue. I wish I knew how to attach pictures to the review. It is so obvious. Not in a million years did I think I would be suing them. We were going to use them to furnish our newly bought 5 bedroom apartment in Miami.

Mr and Mrs **.

The list goes on and on and we are still waiting for tables and a bedroom chest that were ordered 5 months ago and promised to be in months ago! The delivery guys were supposed to be provided a list by Furnitureland indicating where each piece was to be placed and of course they weren’t. After three calls, they were finally provided with it. We do not have a mattress for the master br as it was delivered damaged and ripped. Furnitureland says it’s still going to be three weeks for them to even get it. They are in NC and we are in FL.

The salespeople now pushed us off to “customer service” to resolve this. Pieces have to be re-ordered and we have no idea when we will receive them. Do yourself favor and steer clear of this place. They promise the world and failed miserably. It was a very expensive and still is a very frustrating experience. Shop locally and avoid the hype of them being “the world’s largest furniture store”.

The bed frame arrived with "fitted" slats meant to support the mattress, but there was no way to secure them. As a result, even the slightest movement caused the bed to creak loudly, keeping us up at night. When we reached out to customer service, the only solutions offered were to either return just the bed from our brand-new matching set or fix it ourselves by drilling holes into the frame.

After weeks of back-and-forth communication—with several messages going unanswered for days—we reluctantly drilled screws into the frame (which we had to purchase ourselves), just to get some sleep. We continued engaging with customer service and eventually requested a refund. At that point, our emails were completely ignored, even after multiple follow-ups. This issue has been ongoing since we received the furniture in February 2025. While the showroom experience was enjoyable, the lack of meaningful customer support has been incredibly disappointing. Based on our experience, I cannot recommend making a purchase here.

We have a new condo and are buying from a variety of places. I ordered a bed from West Elm, during assembly they told us there was a crack in the headboard. They ordered a new headboard, set up a time to come back and replace it. They took care of everything from start to finish at no cost to us and I hadn't even noticed the crack. Also had very good service from Rejuvenation, Denver Modern and Crate and Barrel. I'm writing this to let other buyers know if you buy from this store, make sure you understand their return and customer service policy.

Original Review: April 30, 2025

TL;DR Bottom line: Danny ** misled me, and Furnitureland South let me down. If timely delivery, honest communication, or basic accountability matter to you, I strongly recommend shopping elsewhere—or, at the very least, working with a different associate. Full Story: In early March of this year, I drove over 3 hours to Furnitureland South, the “World’s Largest Furniture Store,” with the goal of purchasing a high-quality custom sofa that would be ready shortly after my move to upstate NY in mid-May. I made it crystal clear to the sales associate, Danny **, that timely delivery was essential. I repeated this to him no fewer than four times during our visit.

We ultimately purchased a $7,000+ American Leather sofa based mainly on his repeated assurances that it would be ready in time, if not early. Danny told us American Leather was producing quickly, that there was free storage if needed, and that delivery to NY happened “all the time.” He even brushed off the idea of delays, saying they would only happen if “something catastrophic” occurred. Based on this, we paid in full on March 3.

Fast forward to late April—almost two months later—with zero updates from Furnitureland South. We finally received an email prompting us to schedule delivery, only to find out that the earliest possible date is June 9, and even that is just the beginning of a 12-day window (June 9–20). Not a confirmed date. Just a vague, disruptive stretch of time that I’m somehow supposed to leave open while starting a new job. As a nurse, my schedule is set months in advance, and short-notice changes can risk disciplinary action or worse.

I contacted Danny immediately, and to my shock, he wasn’t the least bit apologetic. He tried to shift the blame to “a breakdown in communication” and even implied that I assumed things that I had very explicitly stated and confirmed. He also said there wouldn’t even be a delivery truck to NY until June. He said there might be an earlier delivery date, but only if “enough people” in NY placed orders. The most insulting part? When I expressed how difficult it would be to rearrange my life to accommodate this, he laughed and said, “Funny, no one’s ever complained.” It wasn’t funny. It was dismissive and unprofessional.

Now I’m left without a sofa for weeks (possibly months), facing the option of either buying temporary furniture or living without seating in my own home. I can't return the sofa without forfeiting over $2,000. I could have purchased this sofa closer to my new home, but I chose to support a North Carolina business before moving. That decision now feels like a giant, costly mistake.

We also ordered three California kings and one queen mattress. What we received for two king mattresses and one California king and one queen. They had stopped answering my emails and not returning our calls. At this point, I believe they have no intention of rectifying their mistakes. You really have to ask yourself. Do you really want to deal with Furniture Land South the Largest Furniture Store in the World? What recourse do we have? Hire an attorney at $350 an hour! That simply is not a cost efficient solution.

We went off and wandered around while Rose and Madison tried to find out what was going on with the two tables and chairs. Bottom line is we were told to take our pick, either one could be ours. We chose a Kincaid table and chairs and 5 minutes later were told that the person that had it on hold called back and said she wanted it. I guess it was too bad so sad for us but in the long run maybe too bad so sad for furniture land as we have a 4700 square foot house to furnish but it won't be through them... Prices were great, Rose and Madison were great but can't get past company policy on this one...

When I finally did manage to speak with someone, their knowledge and expertise were severely lacking. I had specific questions about their products and delivery options, but the representative seemed clueless and provided vague and contradictory information. It was clear that they had not been properly trained or educated about the company's offerings. To make matters worse, when finally spoke with a supervisor, to address the issue their response was dismissive and unapologetic. They showed no accountability for their mistake and offered no solutions or compensation for the inconvenience caused.

The lack of professionalism and customer care exhibited by Furniture Land South is simply unacceptable. As a paying customer, I expected to be treated with respect and receive quality service. Unfortunately, my experience with this company has been nothing short of a disappointment. I strongly advise anyone considering purchasing furniture from Furniture Land South to think twice. Their customer service is abysmal, and their lack of accountability and disregard for customer satisfaction is truly disheartening. There are plenty of other reputable furniture retailers out there who value their customers and provide exceptional service. – I suggest looking elsewhere.

In conclusion, my experience with Furniture Land South the company was great however its downfall will be Furniture Land South's customer service which was a complete and utter disaster. I will never again do business with this company and will make sure to share my negative experience with others. Save yourself the headache and frustration – steer clear of Furniture Land South.

The day they delivered it the people did not have the correct tool to remove the legs. They removed the door from hinges and their hands were filthy from the door hinges. I asked them to wash their hands and they declined. They then got grease marks all over the door and frame. They then proceeded to force the couch through the doorway gouging the wood frame. They left grease prints all over the white couch. They said that they had dedicated service people who would repair the door frame and clean our new couch. They were wrong. A service person did come clean the couch. However the customer service person said that we were on our own for repairing the door frame. Not the response I was expecting. They refer to their delivery service as "the white glove delivery". That's a major overstatement.

My biggest frustration however, was the accounting dept. When you set up a delivery, you must pay in full any outstanding balances. I did this every time with multiple deliveries - due to the pandemic things came in over time. Well after the fact, when I went to set up a delivery, I was told that there was an old outstanding balance due from a prior year. I paid it. Next time I set up a delivery, once again I was told there was an old outstanding balance that had to be paid before I could take delivery of my items.

Since I'm required to pay in full when a delivery was made, I didn't understand how I could have old outstanding balances. At this point, I began searching back through old credit card statements trying to piece together my orders, orders cancelled (due to items on backorder/unavailable) and payments. Finally, someone in accounting never actually apologized but said that they had changed accounting systems and there were some "issues".

Every time I reached out to try to understand the outstanding balances from deliveries in 2021 and would send my credit card payments, I would get the Accounting dept's version of how they applied the payments - it was so not customer centric - especially given that the original error was their error. Has been very frustrating. If you make larger purchases with them/multiple orders, have a way to track your order amounts, payments etc in a s/sheet. I wish I had done that - would have saved me a lot of time and frustration.

We drove from Durham, NC to Furnitureland knowing there was an inventory of furniture we could choose from, purchase and schedule delivery within 2 weeks. We are now living on 2 cushions in our home on a partial couch with an open end that basically we cannot sit on. I am requesting complete reimbursement and to be completely let go of this horrific situation. Again, the only reason we came to Furnitureland was because there was inventory. We passed 100 furniture stores we could've stopped at but didn't want to wait on manufacturing and delivery - yet here we are - along with no communication. We should not have to be texting, emailing and calling continuously - to get an answer and ultimately we still do not have an ETA on delivery. We have requested a full refund but do not expect to receive an answer on that either!