Furnitureland South Reviews

Prior to even getting through to Rex, I had called the sales number several times and was either put on hold for at least 10 minutes at a time or I'd get through (or so it sounded) and then I'd just get disconnected. The woman who answers the phone, Vickie I believe, is just as rude as the sales people. I was ready to spend a good $13,000 on furniture, but I just can't see patronizing a place that doesn't care to respond to emails or pick up the phone or just be pleasant. Horrible organization; I'll pay more and go the Hickory Furniture Mart. They don't offer free shipping as often as Furnitureland South, but they are so much more pleasant to deal with.

In fact, we have not sat on the sofa since its delivery. I began seeking a way to exchange the item. I sent my concern to Hancock & Moore and they put me in contact with a representative of Furnitureland South. I told HM that I simply wanted to return the sofa and upgrade the fabric to a real leather. To fast forward, Furnitureland South said I must pay one third of the cost to return the item, I agreed. I'm still waiting for someone to respond to my message. It has been one of the worst experiences for me. I would not recommend this sofa or the sales staff at Furnitureland South to anyone.

Finally in mid-July, the items were delivered. Everything was in good condition and appeared as promised. Our only problem was pillows. They came with fringes that didn't match, one with cording and one without. I had purchased expensive fringe to add to two pillows and they came with an alternate fringe. My expensive fringe was not used. One pillow had an obvious oily stain, as if it had been dragged across a workroom floor and then put in a box and shipped. I immediately reported the problems with several pictures to Vanessa (who by the way was wonderful and the only person at Furnitureland South providing customer service). It is now almost June 2012 and unbelievably, this problem is still not resolved. I shipped the pillows back in July 2011 and they lost them for several months. After getting a supervisor involved, they were finally located. I got them back, supposedly repaired but one was sent back untouched and uncorrected.

Again, Vanessa stepped in to help and I am mailing the pillow back directly to Huntington House to get the final correction. The oily stained pillow never was cleaned and they offered to send a tech but, hello, no tech is in sight after asking at least three times. I'm giving up on that. I will take the pillow to the cleaner and pay for the cleaning myself. I had ordered from Furnitureland South in the past without problem but this time, there were just too many problems that have taken too long to resolve. I will not be going back and would not recommend them!

We will continue to do business with them. The only problem is that I am running out of rooms to furnish!

It's been 5+ months and we decided to cancel our order because we would have to wait until another production run was done on the China in January. And then, we'd still have no guarantee. We requested a discount for the delay and none was offered. We have canceled our order and are awaiting a refund of our deposit. I'm very disappointed in both Bernhardt and FLS.

I explained to Mr. ** that if the salesperson would have advised me, I would not have ordered that piece. He said he would investigate and get back to me. I have not heard from him since. I did receive a call from customer service telling me my chair would arrive in February. I won't hold my breath. Also after inspection of the rest of the sofa, we noticed that the lounge top was uneven. We spoke to Jaye ** who said that we would have two choices: one, we could contact a local leather repair company or they could pick it up to inspect and advise us. We chose the former and had that inspected on 12/23. We sent in his report and were told the factory rep would review and get back to us on the action needed.

The entertainment center was going to be delivered this past Saturday, 1/3. We received a call on 12/31 telling us that it had some blemishes on the top, they would repair it in-house, and it would be delivered this week. We have not heard back from them since. I must admit that this is the worst furniture buying experience that I have ever encountered. They are the least professional organization I have ever dealt with. They take your money and run. I will inform all my family, friends and neighbors not to shop there.

In July they also delivered my bed with a mattress and box spring. The king size bed had a ding in the wood, but I accepted it anyways, which I probably should not have done. Not really knowing much about box springs, the box spring that we ordered was a standard size and not the low-profile box spring which should have been ordered. So, a few weeks after this delivery I went to FLS and found almost the exact same table base in the clearance center.

Even though FLS was well aware of all of our problems, they refused to sell me the table base unless we purchased the complete set. So, we picked out another table, which of course was a higher price and on top of that, they wanted to charge us for delivery again but I would not budge, especially since it was FLS mistake to begin with.

In September, they redelivered the ottoman, the feet for the chair and the box springs. What we got was an ottoman that was still broken, the correct feet for the chairs, but the feet only correctly fit one chair, and 2 box springs for our king size bed which were the wrong size. So, the box springs went back again, the broken ottoman went back again and the chair with the feet that didn't fit all went back...we are awaiting round three of things to be fixed and delivered correctly, meanwhile, I have contacted the 'Better Business Bureau' to help resolve these problems. You would think that maybe we didn't pay our bill, but the bill for all delivered pieces has been paid in full a while ago, so FLS has our money and our furniture - I would never go back there again, and I will never recommend them to anyone, we have had nothing but problems with FLS!

Well, the consequences of it all is, I have a partially finished family room, a bed I'd really like to sleep in but can't, a kitchen table base that now cost me more than the original table base and 4 orphan chairs which I agreed to keep and make into a dining room, but now I need a dining room table !

However, an incident arose, the outcome of which insures that we will never again deal with Furnitureland South.

On Friday, my husband made a special trip to the bank for a Cashier's check because we were told by Furnitureland South that they did not take personal checks. I was out of town over the weekend and didn't see where my husband stashed the check. When the delivery call came, I was unable to either find the check or reach my husband at work. After delivering and setting up the sofa, when I explained I was in a panic trying to find the check and/or reach my husband, the delivery man kindly called their customer service department and eventually put me in touch with a woman by the name of Angel or Angela Davis.

I explained the situation to this woman and offered to drive the check to Furnitureland South (about 1/2 drive for me) that day as soon as I could reach my husband and determine its whereabouts. She refused, insisting there were only two choices: 1) I provide a personal check (indicating of course, that the company lied to us initially about a cashier's check, resulting in wasting our time), or the men would have to take the sofa back. I told her I could not write a personal check because we had already purchased a Cashier's check made out to Furnitureland South and I didn't want to have an extra $1500+ check payable to FS.

She refused any solution other than taking the sofa back, which is how I left the conversation with her.

Fortunately, the very nice delivery men waited around another fifteen minutes until I finally reached my husband and found the check. However, for more than a half hour I was stressed out of my mind over this situation. I have lived in Greensboro for over 30 years and dealt with nearly every major company in Gso and High Point and NEVER have I received the treatment I experienced at the hands of Furnitureland South's customer service department.

This is one bunch of losers, wouldn't exist one month in the north. I'll get my compensation somehow, buy your furniture from local companies in your area.

Unfortunately, we listened to the drivers' advice, and accepted the table with the promise that customer service would find someone to fix it. The drivers noted on the delivery form glides are defective...pieces of the table do not butt against each other properly, attempted but glides themselves are wrong, will contact customer service, Jamie Payne. A week went by without hearing from customer service about how they will resolve the issue. I called 4 or 5 times, but I could not talk to anyone in Customer Servie. I was told each time to leave a message for Jamie Payne, he was the only one that could resolve it. Finally on June 7, Jamie returned my call and suggested I try a candle or beeswax! The drivers themselves said the glides were defective! They could not fix it.

How would candle wax help? I told Jamie that was ridiculous, and that I would not accept delivery of any more furniture until the table was fixed. The first delivery date available was June 29. We were out of town, and so we could not accept that date. The next date was July 7, from 7am-12pm. We accepted that date. Two days later they changed the time to 9am -2pm. I told them we had a wedding out of town and would need to leave by 2:00. I asked if we could be put at the front of the delivery because the last time they delivered furniture, they came 90 minutes after the given time frame, and needed 3 hours to assemble the furniture. I was told no. The next delivery date was between July 13 and 19. I didn't want to wait that long just to have the table picked up.

I realized it would be months before I would get the table back. Reluctantly, I accepted the July 7 delivery. Of course, they didn't show up on time. At 2:45, they were still 20 minutes away, and we couldn't wait any longer. I had called during the week and that morning to remind them that we had to leave at 2:00. The drivers said they were never told this.

So, I still have a damaged table in my house that cost over $1300 and is now scheduled to be picked up anywhere between July 19 and July 29, two months after it was first delivered. I am tired of dealing with this prioblem, adn I jsut want my money back for the table, and the deposit on the matching chairs and bar stools. I have called Todd Garcia twice, and his supervisor, Joe Gneiser, but they haven't returned my phone calls. I would never do business with this company again.

I wasted 4 days of travel, motel and gas expenses to be told we couldn't shop at their business.

I am very disturbed to be recieving a threatening letter from an attorney about a matter I was not informed about until 5 years later!!!! I am bothered that FurnitureLand South could not notify me FIVE years ago and that I am now receiving letters from an unknown attorney informing me I have fifteen days from the date of the letter which was March 30.

They do not want to honor the warranbty and after I sent my picture and complaints I had to e-mail weeks later, they did not call me and now do not want to do anything. They sure got $10,000 dollars you may want to go somewhere else and get what you pay for.

I have furniture that has the top coat peeling off in all different places and have to now try and go to a lot of trouble to get it fixed.

I call this false advertising. I wanted the product as shown on the web site. Not run arounds and no return of calls even made to his manager Milred Cook. This false advertisement has left me completely speechless that a company can do this to their customers. This issue had still not been resolved and the product was purchased 11/22/2006.

The purpose of this letter is to advise you of the many difficulties we encountered with our post-sales consultant, James Lincourt. Your website boasts of Furnitureland Souths legendary customer service, however, we have had the exact opposite experience.

Mr. Lincourt is exceedingly difficult to reach. He does not return phone calls or emails. The issue arose out of a problem with two chairs in the Jensen Jarrah set we purchased. It took me several days to reach Mr. Lincourt. I first tried to reach him via email to no avail. It then took me several attempts to reach him by phone.

This saga does not yet have an ending. He emailed my husband a couple of weeks ago regarding the chairs. My husband emailed him back the next day and then also a week later after he did not receive a response. We still have not heard from Mr. Lincourt.

I understand your post-sales consultants may be busy, therefore, a simple email from Mr. Lincourt acknowledging he received our email would have sufficed. A matter that could have easily been resolved, has turned into a very frustrating experience.

It is my hope that you will be able to resolve this matter appropriately. Even with your fine selection of furnishings, we would be hard pressed to recommend Furnitureland South to friends. We were also planning on purchasing a new dining room set from you in the spring. At this point, we do not have the confidence in your company to place the order.

My time is valuable and I am sure you feel the same. There are many other things I would rather be doing at this moment than writing a letter to you - especially with Christmas only a couple of weeks away.

The matter is still ongoing. The chairs have not been replaced and we cannot reach our post-sales consultant. The attached letter to Mr. Harris is in the mail. I also emailed the letter to Executive VP, Jason Harris.

The drivers try to charge extra money, even when the order is prepaid.. (this has happened on the last 3 deliveries -twice to me, once to an attorney friend). After-sale-service is non existant. I bought a 4 poster bed in july that was in stock. I received a 3 poster bed. Nothing has been done. No new bed, no replacement post. No one cares. I've been overcharged twice, and then dunned by the drivers, when the reality is they owe me a large refund for overpayment. You can't get a credible response. This company has gone bad. It use to be a reputable company.

I have spent $25,000 at FLS since July. The only message you get is 'there is no room on the truck'... two months ago; last month: 'there is no more room on the truck'; today's delivery: only partial with the driver telling me 'there was no room on the truck'... so the stuff sits, as they refuse to use a common carrier or other transport. so the customer suffers. and waits, waits, and then is overcharged again and again. This company has some major ethical problems in their accounting/delivery money handeling... and customer service is a joke.

Currently, they violate several interstate FTC laws... but no one there cares. You never get truthful information. Should I call the police, or just file with the FTC? Please advise. Thank you.

prepaid furniture never received, even though it sits at FLS. Damaged furniture never replaced. Overpayment never refunded and drivers try to extract extra money... Pretty serious problems at FLS

Once my husband and I started to shop around, we actually found several pieces of furniture we liked and paged the sales associate to assist with possible purchases. That is where things started to go downhill.

Our salesperson acted very frustrated with my questions and did not seem to want to help me out. He was very rude and condescending. If I did not love the kitchen set as much as I did, I would have left right there! But I did forego any possible additional purchases I was thinking about so I could leave as soon as possible.

Once we paid (IN FULL!) for our kitchen set, we left with the expectations that our furniture would be delivered in no more than 12 weeks from the purchase date. Well, 14 weeks later and we are still using a card table to have breakfast on.

In speaking with customer service on several occasions, we are being told now that we MAY get our furniture by the end of October - I know houses that were built quicker than this!

Although a place like Furnitureland South has a lot of options and it is fun to go and window shop, I would recommend that NO ONE EVER ACTUAL BUY FURNITURE there. There is no sense of customer service or sense of urgency. It is truly a factory operation and the customer is treated as a mere invoice number. I will never wish this horrible and stressful experience on my worst enemy and will most definitely never recommend this place to anyone! I have yet to even receive an apology for the inconvenience I have experienced.

The

Broyhill representative also sad tough luck. Now i sit in my family room and can see the extra paint along the edge of this five hundred dollar table and their response is Tough luck So much for the much advertised Broyhill company and the wonderful service of Furnitureland South. All I can say is think again before purchasing from this company. Thanks again Broyhill rep for your great concern and Furnitureland for your great customer service, sincerely, an upset customer.

11/10/2006, I filed this dipute charge to credit card company, afther another two months investigateion, finally I got the credit back towards this purchase. However, FLS said I still have obligation to take this order since the sales contracts are non-cancelable. I told them this is not cancel and refund issue. That is FLS cannot deliver the products which I paid.

My question is that I signed non-cancelable contract. Since FLS cannot deliver the products, the credit card company issue the credit to me but FLS is not willing to close this account. They insist on letting me to take this order regardless how long it will take. I think this is not fair business.

Waited 5 months. Out of seven pieces ordered 5 had to be reurted broken legs, stains, seams placed incorrectly on furniture. Still waiting for repairs and or replacements. Pillows included in purchase have not been delivered

Since FLS had no idea when they could deliver, we cancelled that part of our order and bought living room furniture and rugs locally. I still wanted the bistro table & bar stools and a few weeks later, FLS arranged delivery of them. The table and stools were delivered on time and the delivery people were nice. Unfortunately, when I set up the bistro table, I realized the bar stools would not fit under the table. The table was too short! I sat at the table, on the stools, in the show room. I compared the stock numbers on our list with the table that was delivered and it was not the same table.

My sales rep admitted the display room table was out of stock so he chose the next number. He did not think it would matter! What?! It did matter - it was too short!

My rep said he would ship us taller legs and five weeks later, we had legs delivered that were still too short! Another order was promised for the last weekend in September. Unfortunately, the box that was delivered was for a customer in New Jersey. I did not accept that order but kept all the wrong legs as hostage! Here it is nearly 5 months later and I still do not have a table or an expected delivery date. It has become a joke.

Damages: FLS has had our money for months and has provided the wrong merchandise with poor customer service. The ONLY person in the FLS system that is remotely responsive & professional is Betty in customer service.

Several calls from us to her followed until Aug. 20, when she said it was finally shipping to NC next week and that she would call me back in a couple of days to schedule delivery. That is the last we have heard from her.

On Sept. 8, I called Walter Wilson, supposedly the supervisor, and was told he would get it resolved right away. That was the last we have heard from him.

I warn all my friends,new neighbors, and anyone who will listen about the company. Since we are among the recently retired baby boomers who are building new homes and furnishing them, we have a number of contacts who are very interested in who NOT to trust. While the prices appeared to be less expensive on the pieces we purchased, the quality is very poor for the prices we paid. I will shop at home from here on, where I can see the sales person face to face, and where local laws better protect me.

I've tried to track my furniture with their website. However the information is not accurate. I have sent emails and left messages for Karen Walker with no response. I was told by someone named Betty that the truck for MS had left on the 8th and furniture didn't make it. The next delivery truck won't be until October!!!! Two months for off the floor furniture? I hope someone at Furnitureland south reads this posting.

A 2nd replacement was scheduled to be shipped when it was discovered damaged. A third replacement was damaged, later. Finally they chose to no longer repair the damage but to order a new dining room table.

They informed me that the warranty was for one year from the date of the origicanl shipment! I complained that it ought to be from final arrival. I was instructed to speak with their attorney. His response....you should have read the contract you signed.

Every time I called I was instructed to speak with a different person. I was never able to touch base with the salesperson.

Over six months had past before I finally received the dining room table.

On April 9, we received delivery of a number of products that we had ordered from Furnitureland South. Our dealings with the sales representative were very positive and had been so with a previous order which was delivered in prime condition. However, a more recent order, delivered on April 9, 2005, included some defective leather furniture which we did not accept.

We communicated our dissatisfaction to our sales representative and to the customer service department. We clarified the balance on our account with an accounts receivable representative. We also communicated with Vice President Harris. I must say that all FLS employees with whom we dealt were courteous, professional, and concerned.

The outcome, communicated to us on May 25, was very satisfactory. Although some patience was required to allow time for checking and analysis of the problem, we are most pleased with the way company conducted itself in resolving the issue.

I would not be uncomfortable about ordering from Furnitureland South again. I hope that you will post this positive message on your site. I notice that previous complaints are dated, and I think it would be fair to share positive, current news.

I have not only not received a response but have not only even received a acknowledgement of the reception of my complaint. I stated that if my complainmt was not addressed I would never deal with Furnitureland South again. It seems that they don't give a damn about a customer as loyal and who has bought as much furniture as I have. This is the same attitude that the automobile companies took in the fifties and sixties that led to the Japanese automakers taking 1/3 of their market.

The furniture keeps coming to our home damaged. The sales person can't be bothered (Mrs. Green). I left two message with Mr. Harris a few months ago still have not heard from him. A quote from Mr. Harris at ConsumerAffairs.com 12/13/03 We are a family own business & we are a great company & we focused on servicing our customers. I am still waiting for your call or someone from the Excitative office.

One of the pieces we ordered was a table set. The first time it came to our home the table top was chipped in many areas. They replaced the table three (3) times & the chairs a few times. They finally agreed to give us a credit & pick out a new table set. Again the sales person can't be bothered with one item order. So we found a set we liked at a local store, Call Mrs. Green to order the new table set. My wife left a few message before she would return the call. This set came in damaged. I wish this was a lie.

The top of the table & one of the chairs was dented & chipped. They replaced the table top. Looks great. But the chair is damaged. When they picked up thetable top they said FurniturelandSouth would repair the new chair. They delivered the chair &it had more dents & chips then before.

When the furniture arrived several weeks later, all four of the chairs had seriouc defects. On one, the seat had never been attached and it fell out. On one, the legs had not been glued and they separated. One had a deep gouge and one had several paint scratches. These were major defects. They had certainly not been inspected.

We sent all four of them back for what we thought would be replacement. The chairs were repaired and shipped again at the end of January. Three were ok. One had been patched on the back, by filling in deep dents and painting over them. It looked like a child had done the work. It was rough and needed to be re-done. The black paint overspray was all over the natural wood seat.

I did not want to send it back and wait another 5 or 6 weeks. I asked Furnitureland south's customer service (?) representative to discount the bill and let me have repairs made locally. NO WAY. They suggested I pay the full price, have it fixed and send them the bill. If they felt the bill was reasonable, they would reimburse me.

Anyway, it is now, the last week of October and I am still getting the run around from customer service that the part is not in, they do not know when it will be in, I can not cancel my order, etc, etc, etc. I am so disgusted with this particular company that I hope they find themselves continuing to lose business on a daily basis!

It is just so frustrating to have a piece of furniture that they could have just shipped a replacement by this point to me, and everyone could have been happy. They could be paid by now, I can have all of my pieces and my attitude might not be so poor towards Furnitureland South!

The consequence is that our living room renovation will not be completed in time and all the other fabrics, drapes, reupholstery etc. were selected to compliment the sofa. Now I must try to find another sofa and fabric that will blend into the new room scheme.

The sofa broke about the last week of December 2003, I called FLS and spoke to Jaye Bly. She informed me to contact a locl repair shop and I would be reimbursed from FLS. After contacting several repair companies, none of them would work on leather or any products from FLS even a company that FLS recommended. I called Jaye and she told me that I wanted I could have the sofa repaired at their repair shop, If I had been offerd this option to began with I would gladly accepted, since the sofa was covered by a warranty. FLS came and picked up the sofa about January 14,2004.

It is now July 6,2004 and I received a phone message at home that part that they where waiting for was the wrong part! I have called and given my work, home and mobile number they decided to call home and dodge the confrontation from me, knowing that in the middle of the day that i was a work. I really don't think they have done anything to fix this sofa. If they wanted they could taken a piece of a floor model anf replace it with the part that is supposed to be coming.

I even requested some kind of compensation, reminder they never offerd, I got a coupon for 200.00 off my next purchase, it expires in 6 months. They now have my sofa and full payment, I wished that I would have gone back to Boyle's.

After selecting the fabric color of green as the base color, Kim proceeded to coordinate the 2 sets of pillow selections for our sofa and chair. The order was then taken by our salesperson, Mr. Robertson, with Kim assisting and verifying that the information copied from the fabric catalog was recorded accurately onto our sales contract.

On June 7, 2003, we took delivery of our Century Furniture. Immediately after uncovering the wrappings on our furniture, we surprisingly noticed that the fabric color was of a brown/tan. The color we selected was green. On June 8, 2003, we notified Mr. Roberston via e-mail and by voice mail to advise him that the color on our furniture was of a brown/tan and that this was not what we selected.

On June 14, 2003, Mr. Robertson then contacted us to advise that the color he order for our Century furniture was identified as taupe and that he was waiting on samples that he requested from Century so that he could compare what fabric color he ordered versus what was in the fabric cagelog. After days had elapsed, we then contacted Mr. Robertson to determine if he had received fabric samples from Century and he replied that he had not receied any samples. Mr. Robertson then called us to request that we mail him an arm cover taken from our chair or sofa so that he could make the comparison. On June 28, 2003, sent an arm chair cover to Mr. Robertson. It was received by Furnitureland South on June 30, 2003.

Inasmuch as discussions were extensive with Mr. Robertson and Kim regrding our color scheme being green, it was very clear to them that green was our fabric color. Unfortunately, after visiting a local furniture store in Virginia and examining the same Century fabric catalog that was in Furnitureland South, we discovered that the lighting in the store made the fabric look green. We also asked two salespersons in the store what color was the fabric presented to them. They each stated that the fabric was green without any reservation. When we pointed out to them that the color was taupe as noted in the catalog, they both were sure that the color was green and if not, then Century Furniture mislead us to believe that the color was green.

After discovering what we found out about the problem with the store lighting which made the taupe color look green, Mr. Robertson acknowledged that the fabric color looked green to him in store and not taupe. We assert that had Mr. Roberston or Kim revealed to us earlier that the fabric color was taupe, this matter would not have occurred. Also, had Mr. Robertson forwarded us samples of the fabric color to our residence as he promised, we would have noted the color difference. Unfortantely, Mr. Robertson never did order the fabric samples because we have yet to get them to date.

On July 3, 2003, we sent a letter to Mr. Dick Cottam, Sales Manager of Furnitureland South and requested that he look into the matter. On July 19 and 26, 2003 we contacted Mr. Robertson on the status of our concern and also our 2 Kesler Milano Barstools. Mr. Robertson did not return our phone calls. On August 11, 2003, we sent a letter to Darrell Harris, President, to inquire about our furniture fabric and the barstools. On August 12, 2003, Mr. Robertson called to advise that he and Kim did discuss the fabric issue but neither Furnitureland South or Century Furniture wanted to take responsibility for the mistake.

On September 17, 2003, we sent another letter to Mr. Harris requesting the status of our barstools, flowing column lamp, and the unresolved fabric color issue with our Century Furniture. On September 29, 2003, we sent a follow-up letter to Mr. Harris advising him that we had not been contacted by Furnitureland South. On October 7, 2003, we contacted Penny Clearmont, Post-Sales Manager, of Furnitureland South, who advised us that she informed Mr. Robertson on August 19, 2003 that the barstools fabric and finish had been discontinued that he should contact the customer immediately. Ms. Clearmont advised that based on notes in the file, Mr. Robertson reported that he attempted to contact us on September 24, 2003 but was unsuccessful. We informed Ms. Clearmont that Mr. Robertson has our work and home numbers and that voice mail is available at home and work. We also informed her that Mr. Robertson has our e-mail but failed to contact us by e-mail. Ms. Clearmont advised that Mr. Robertson reported in the files that he would re-attempt to contact us on September 30, 2003. We have yet to hear from Mr. Robertson.

On October 8, 2003, we informed Ms. Clearmont that we request a refund on our barstools and for Furnitureland South to deliver our flowing column lamp. Ms. Clearmont later informed us that she began the process for a refund and a delivery date for our furniture. It is our desire to file a complaint against Furnitureland South and Century Furniture for negligence and careliness for not bringing the color fabric of taupe to our attention, unwilling to exchange or re-do our furniture fabric from taupe to green, unwilling to comprise or offer some form of relief.

Furnitureland South has provided poor customer service, namely Mr. Robertson, Mr. Harris, and Mr. Cottam. Ms. Clearmont has been the most helpful person and thanks to her for informing us on the barstools.

We complain to Gayle Williams, Max Knoots, Kevin Williams and salesman Richard Pope. We also sent lot of pictures to shows them the color and defects. There is no response from them. If we dont't get response in few days then we plan to take legal action. We spent almost $11,000 on furniture.

At this point the guy became a little disturbed, as I was very disturbed already because we were actually helping them move the furniture in and they had asked us to go and get neighbors to help to them. He became very rude with us and we finally just asked them to unload the furniture off the truck and we would talk with Furnitureland South later.

We basically had to ask him to leave. I told them I had never heard of such a thing in my life. That this was the most unprofessional and the most ridiculous thing I had heard of or dealt with. So after talking to customer service at Furnitureland South, she said they would send another crew the next week to move the furniture from the garage. We have not heard and no one will return my calls since then.

I have bought furniture from many places in the last few weeks and have not dealt with such unprofessionalism in my life. And after all that they left there trash from the furniture in our front yard, no other furniture company has ever done that.

Our furniture is still in the garage, and I am very very upset.

On several occassions I asked to speak with a manager who then would refer me to the Customer service representative. This company is very good at avoiding responsibility.

On three separate occassions, after several ill fated deliveries, I was told that Furnitureland South inspected their furniture completely and would color match all chairs and send me 4 new ones. They would even go the extra mile and have a furniture repair person match the chairs. Once again when my four new hairs arrived only 2 matched and one of the chairs was the original from my home. If the company truly inspected their pieces, I would not have had 3 delivery attempts and 4 mismatched chairs each time.

In the meantime, I was told the furniture company I ordered from changed their design and my original chairs were no longer available. I was told to keep the chairs or replace the entire set. Out of pure frustration and 1 and 1/2 years of not having my furniture - I accepted my losses and kept the chairs.

When I made my last contact with the FLS, I told them I would never order another item with them. Their reponse -That's your choice ma'am.

I found that FSL does not truely care about their customers nor their service. I would not recommed purchasing a single thing from them.

I spent over $2000 on a kitchen table and chairs that are not in the original condition they should have been in.

After two weeks we got a call that the wall unit we ordered had been discontinued and we needed to pick out something else. I live 1 1/2 hours from the store. They said no problem, they would send me brochures. It took me and my wife 3 trips to pick out our furniture, and there was no way we could pick out something in a brochure. They sent the brochure anyway, and it was nothing like the unit we had picked out.

We cancelled the order on the wall unit and got a refund. 6 weeks past and the recliners had not arrived. we called. they said two more weeks. we called after two weeks. they said two more weeks. finally , they arrived the first week in April,2003 3 months after the purchase date and more than two months late. they weren't what we ordered but we decided to keep them since they were close and we didn't want to waited three more months to get replacements. three months have passed, so we called about the sofa and love seat after we got an email saying it had arrived and someone would contact me shortly. two weeks went by.

I called and asked when there were going to be shipped. I was informed they had not become ready until last week. It seems like available and ready mean entirely two different things at FLS. I asked why didn't i get a call like the e-mail said since the furniture had been ready for over a week now. They said they were running behind, and perhaps they were busy calling people who had been waiting longer than us! These people just plain lie about shipments and delivery dates.

It took 8 weeks to get this furniture. When it arrived right before Christmas, a leaf for the table was damaged so it was returned. I noticed several days after delivery, a stress crack appeared on the sideboard due to the installation of the legs. I e-mailed pictures to customer service and waited a week before anyone finally contacted me. They then decided to come back and pick up the sideboard to ship back to N.C. to determine what to do with it. At the same time they dropped off the repaired leaf for the table. It took another 2 weeks again before I heard from anyone about the damaged sideboard.

I agreed to let them pick up the sideboard with the understanding that I needed it back by the end of March (that gave them 6-7 weeks) to get it back to me. I gave cust. svc. 4 days in March that I would be out of town. They specifically wanted to deliver on one of those days while I was out of town and repeatedly called and left messages knowing full well I was not home. Once again, failed communication on their part.

I just now received the sideboard back - middle of April. The other part of my order that was placed back in October was finally delivered along with the damaged sideboard in April. When I initially placed the order no one told me that it would take 5 months to get this particular piece - I didn't get a confirmed delivery until Christmas on this piece. And, I might add that this piece was also damaged with a scratch when it arrived.

Rather than sending this piece back and dealing with FLS anymore I agreed to an adjustment on the price of that piece. I just recently noticed when I went to put the leaf in the table for a party that I had, it is a completely different finish from the rest of the table. Yes, they repaired it but now the finish doesn't match. A lesson learned - pay more and get better service.

When delivered, I expect this piece of furniture to stand up to my expectations of quality. Regardless of supposedly good pricing policies, I was expecting quality first and foremost not only with the goods but also with the service and attention the company offered. I believe that the company failed in this regard.

We received the dining room furniture on September 2nd and noted that the china cabinet and one figure eight chair were damaged. We kept the china cabinet. after agreeing to allow Furnitureland South to repair it, and sent the chair back for a replacement.

Our bedroom furniture arrived on September 21st and contained damaged pieces as well (bed and armoire). This time we we kept the armoire and returned the bed. Just last week we noticed that the dresser unit we received was damaged as well, but I am guessing we are out of luck on this one since the damage was not noted at the time of delivery.

Furnitureland sent a repair man out on October 10th and he was able to disguise some of the damage to the china cabinet and the armoire by using a wax filler. There is still notable damage to both pieces and the repairs are evident as well. I have sent pictures of the damaged areas to the company and they have acknowledged receipt but, to date, they have not agreed to help us in anyway.

Furnitureland South still has not replaced the damaged chair or bed and this sleeping on the floor is getting old!

We have sent numerous e-mails to the company and have spoken to James Lincourt and Holly Gray, both Consumer Relations Specialists, on several occasions. I have written the company on 3 times and I have sent a copy of each letter to the Better Business Bureau as well as the President of the company. As of today, there have been no offers for compensation and it does not look like they are going to do much of anything to attempt to satisfy us.

We have paid $9500.00 for new furniture and have received damaged goods instead. We are still owed a bed and a chair.

We have been sleeping on the floor since September 21, 20001, when we received an e-mail from Furnitureland South that our bedroom furniture was in and was ready to be shipped. We assumed that the shipment would be delivered within one or two days but we were later told that it would be three weeks before the bedroom furniture could be delivered. To make matters worse, our bed was found to be damaged upon delivery! Furnitureland South has not even mentioned compensating us for our inconvenience.

Needless to say we have been worried through this whole ordeal and we can see no satisfactory end in sight!

The last time I called, I was told the company would send a brochure on similar stools since the original stool was no longer available. I never received the brochure or a call back. I would still like to have 3 bar stools that match since they are all for use together. The person I spoke to said that the original person whol handled the complaint was no longer in that department and she would take care of the problem.

The bad part is that Furnitureland South had been paid in full. Ever since then, I have documented through over 100 e-mails of correspondence with over 7 contacts at Furnitureland South trying to resolve all the open issues. Some of which is that I am still waiting for some of the furniture pieces to be delivered. Furnitureland South is for the most part nonresponsive to my inquiries made via phone or e-mails - including pictures and detailed descriptions of furniture flaws.

I even took time to fly to North Carolina from Wisconsin (twice) to talk to the customer service person assigned to my account at the time. I keep being sent to new customer service representatives, all of whom I need to explain my situation and all having the best intentions to resolve the issues.... until they send the file to someone new. I am thoroughly disappointed and disgusted with the lack of customer service that they have exhibited to me. It is going on 17 months since my order was initially placed, and there are still unresolved issues.

The consequences of this are that I had given away most of the furniture to be replaced in 1999 in anticipation of my new furniture promised to me by Christmas 1999. I waited 6 months for the initial delivery while in the meantime had an empty dining room, master bedroom and living room. I spent over $12,000 on the furniture, not to mention a couple plane trips and countless hours on e-mails, phone time(mostly on hold) in an effort to resolve the problems. I became so frustrated, but have still tried to maintain a cordial, yet firm stance with Furnitureland South to try to resolve the issues. I don't know what to do to gain closure to this predicament.

Unsure as to how to proceed, the delivery person called a sales manager at Furnitureland to inquire as to what our options were. I was told via phone that we could refuse acceptance of the desk and return. Further, I was told that if we would order a replacement desk we would not be financially penalized. If we choose not to order another desk, worst case senario would be that we would lose 20% restocking fee.

My husband and I have called Mr. Gragg (sales associate)and Mr. Garcia (Sales Manager) a total of eleven times trying to reach resolution on this issue and have been basically ignored. I spoke with Mr. Garcia and Mr. Gragg once each both times they told me that they had to check with their manager as to what to do. They promised to call me back and have not done so. Because the order was paid in full via certified cashier's check, we find ourselves without bargaining power in this situation.

We paid approximately $1700 in full for the desk and return that we refused delivery.

I am stuck with a $350 table that I cant use. If I had been told I had 2 weeks to return it I certainly would have. Since this was the third room I have outfitted from this company and thousands of dollars later, I would think that time was not such an issue. I was told it was management policy. Why is this policy not mentioned?

I am thoroughly dissatisfied with the unprofessional service I receive from furnitureland South. I spent more than $80.00 making calls to Furnitureland South's sales personnel and management trying to resolve this problem. My husband and I have saved for many years to purchase new furniture. This situation has cost my family great emotional heart ache and pain. we spend $3225.000 at a company we believed would be honest. This kind of service is fraudulent and I will pursue this matter to the full extent of the law.