Furnitureland South Reviews

Purchased a entire Bedroom suite from Furniture Land South. It was delivered without any parts to assemble the bed frame. Missing the main support leg for End Drawers, plus the mattress support slats screws. A week later still no support screws, not even a phone call. We are without a Bed. I bet if I start Charging them 150 a night for a hotel room I might get some sense of urgency from them. First Purchase and it will be my last from them.

Honestly baffling customer service. My fiancée went and purchased a table to be shipped to us as we are purchasing a new home. This table had a good price, but we were not able to take it with us home so we paid extra to have them ship it ($100). IF YOU ARE THINKING OF BUYING FROM FLS, PLEASE TAKE YOUR PURCHASE WITH YOU AS SOON AS YOU BUY IT OR YOU MAY NEVER SEE IT AGAIN.

Good product and services in furniture aspect but slightly annoying and am looking forward for a better and kind, good services. Good product in furniture and all product and services in good conditions.

My wife and I went to Furniture Land to decorate about 1/2 of our new home and spent about $150,000. It's now 7 months since we paid them and what furniture we do have is broken, defective needs to be replaced or repaired. About 80% has not even arrived yet and we're told to look to 2022 for the pieces not sent and for repairs and replacement of what is broken. They can't even give us a "guess" on when some things will arrive... YET WHEN WE SHOPPED... they said 10-15 weeks. It's now about 8 months.

I canceled an order with this company. While they have issued a refund, they have now added the amount refunded back to the balance. The horrible accounting department associate indicated that the customer has to pay back for a refund. Then she followed up by saying that "it's just Math" and "I can't help you". You will never get a true refund from this company. Let me break it down for you. I purchase 3 simple stools for a total of $1,608 - yes way overpriced - I have already paid 50% of this amount- a total $804. Furnitureland South is indicating that I have to pay $1,427.18 to get my stools. That certainly does not make sense to me. Unethical business practices for certain.

We have been having a nightmare experience with FurniturelandSouth. There have been multiple delays, incorrect information given, and finally a broken table top delivered. Dealing with Customer Service, Kelly ** and Beth ** has been very difficult - with radio silence. Extremely unprofessional customer service. We will be following up with BBB on the broken furniture and poor customer service.

Couch and two chairs ordered and delivered June of 2019. Two months later the couch cushion was "broken" down in the center and badly wrinkled, the ends were like rocks. Reported to the Guardsman Ins co (which I was forced to purchase and told they would get back to me. Never did. Followed up with Sales assoc, whose boss told me to "fluff" the cushion, nothing was wrong. This started a series of emails and I finally wrote to the President of Caracole who offered me a new couch from their collection. Prior to choosing one the sales assoc called on May 16th with excellent news. The couch would be replaced with a new one only two cushions. It was to be the same as my existing one that matched the other pieces. I was ecstatic. Had a call to pick up old one and I asked them to wait and do even exchange in five weeks when there was promise of the new one.

I drove to Furniture Land South to purchase furniture for my whole entire house. I was told by the sales rep. that the quality and service would be outstanding. However, it is the total opposite. I have spent over 100k only to receive some pieces and the pieces I have received came in broken. I am beyond frustrated. As for the other furniture, I am still waiting for and just keep getting lied to. Some customer service reps. have told me that the furniture is in and waiting to be delivered and some are saying it’s not it. I just keep getting passed around. No one is taking responsibility. My sales rep. tells me to call the delivery department. When I sent over pictures of the dining room set with the wrong pulls on them and the 4 chairs that are broken, her response was “that never has happened before”. I’m sure that is another lie.

We bought new Hooker Furniture products. They come in damaged and we reject them. They attempt to repair and damaged one of the pieces more. Now we reject the piece and they want to charge a restocking 33% fee for their mistake... Never again... Every order has been damaged by their employees and they don't care...

DO NOT purchase from this company! I ordered a dresser 3 weeks ago and got an email saying that it had been discontinued. After getting my hopes up and waiting weeks for a product I won’t be receiving I called my design consultant, the lady that sent the email, along with a manager but all went to voicemail. No one has returned my call. This company is a joke. I will inform everyone of their horrible customer service.

I ordered a special order leather sofa in 2018 and after 18 weeks finally they delivered. I ordered a Natuzzi leather sectional sofa with 3 and 4 piece. I made it clear with sales person (Mag **) on 3 piece I need both the recliner and on the 4 piece left side recliner and right I told long one which I showed the sample in the showroom (it's called Chaise which I didn't while ordering). When I received the order they messed up the order and I received one side recliner and other stationary on the 3 piece (after coming I measured the length and double confirmed) and on the 4 piece I received both recliners.

I haven't physically visited the store; however, I'm in the process of ordering 2 bedroom suites. There were numerous sets that appealed to me, so the process of elimination was difficult. I talked to customer service several time for clarity.

We purchased a King Hickory sofa for almost $6,000. Within 6 months the cushions are all worn down and very uncomfortable. I called customer service and was told to send a picture. We do not have kids or pets and the fabric is in excellent condition. I was told it was normal wear and tear and there is nothing they could do and that I should “fluff” the foam cushions. I do not know how they can tell from a picture that the foam is worn out. This place is ridiculous.

If I can rate them a 0 I certainly would. I initially placed my order at the end of July. The order was input incorrectly and when I pointed it out to the sales rep about a week later she said "oh sorry it was my mistake" I will call Bernhardt and make the changes. She called me to confirm that it was taken care of. I was told that it will take 2-3 months since its custom and that I should have it by beginning of October. The delivery came in on October 9th. The delivery crew set it up it seemed fine, they left. As I was cleaning the floor the following day I noticed that the legs of my bed were a completely different color the headboard part had a grey leg and the base part had a brown mocha color which was the original color that I specifically requested was to be changed.

We spent a lot of time and money at Furnitureland South and all we’ve received in return are faulty products and terrible customer service. I wish I could give 0 stars. I recommend everyone steer clear, their high prices are not worth the product or service. They even force you to sign a contract so even with terrible customer service (and 5 months of mistakes and delivery time!!) you’re forced to take it. Multiple pieces were incorrect and also very low quality. Think IKEA but twice the price.

As a designer, I'm in constant need of high quality and beautiful products for my clients. FLS has a vast array of furnishings and lighting. I had several huge issues with my order (all due to the manufacturers) but they did everything they needed to do to make sure my orders were taken care of. Despite some of the bad reviews I have seen... this has not been my experience. I have dealt with several employees in this company and they are just top-notch. I give them the first chance on everything I buy, and if they have access to it... the price is always the best... including anything my clients find on the web.

I purchased an entire house of furniture at Furnitureland South. This included three bedroom sets and mattresses for each set. I am a snowbird in Florida and only had use of mattresses part time over the years. My King size Spring Air Livingston mattress cost about $2000. At this point it there is a hump in the center of the mattress. One can easily see this hump as it rises about five inches. We cannot sleep on this mattress. I called customer service at Furnitureland South and inspector from Mattress Marshalls was sent to investigate. Customer service said his report stated the damage was caused by the center bar along the bed frame was set too high.

I was initially told that shipping was free. This was not the case. I was told that the furniture I was purchasing was made in the U.S. This was not the case...the furniture is made in Vietnam! I then requested to cancel my order. I was told that I could not cancel my order. I now have been waiting for these hopeless people to ship my furniture. It is sitting in their warehouse. I am paying an exorbitant amount of money for shipping and they can't seem get the order on a truck. I am thoroughly disgusted! Wayfair carries some of the same items at similar prices and shipping is free!

My experience with Furnitureland South is that it has been turned into Disney World for furniture. High staff turnover. If they treat staff this way... Think how your customer service will be???? The inexperience salesperson was a stock person that pushed furniture she knew nothing about on me. A lot of younger girls on staff with no experience... (But, they will tell you they are designers). Only sales. More like car salesmen techniques. This store may have square footage and higher prices but, style of service is same as Bassett. Employees mainly from Bassett. If I want a designer, I will use independents from North Carolina... Only there will a consumer get the excellent quality furniture without hassling by a pushy car salesman at Furnitureland South.

I ordered one marble round table and four chairs. They finally delivered after 8 wks. Instead of keeping the marble table in its crate, they decided to deliver the table without any protection except to cover it with a thin blanket! Arrived at my house and the table had broken in half! They offered me a $150 compensate which was an insult! Was looking forward to have my table for the holidays and now they told me that it would take another 30-35 days. I'm not going to hold my breath. The sales rep was also unknowledgeable about the products and wasn't at all helpful during the buying process and didn't really care once you placed the order! Spend your money somewhere else!

I contacted Furnitureland South, via their website that sends an exact picture along with all the #'s necessary to get an accurate quote of the item. I added in the comments section that I want the prices of 2 of the blue leathers. I even included the SKU# of the leather. I was contacted (by email) with a detailed quote from their salesman (Mr. Gerard **) that included the comment, "both leather's price out the same". I contacted Mr. ** by phone to order the chairs from him. He returned my call telling me he had quoted me for "fabric not leather" like I requested. He was extremely apologetic and then informed me I could still get the chairs for an additional $900.00. I told him I had been shopping the internet and I had found the chairs somewhat cheaper than the additional $900.00 he was going to charge me.

Bought a king size bedroom suite. To say that the delivery didn't go well is a real understatement!! The dresser was heavy. Rather than remove the drawers, the delivery guys just tried to muscle it up the stairs. Because it was also long, they should have lifted one end to get around the stair landing but because it was heavy they decided that they couldn't take it up the stairs and brought it back down hitting the ceiling and putting a dent in the dresser and damaging the ceiling. They brought the dresser back to the store for repair. Now I'll have a new but repaired dresser - same price but "factory damaged".

I ordered a console and chest along with 6 chairs. After waiting 2 months, only 5 chairs and the console were delivered. 1 chair is dirty. My sales rep was very difficult to get in touch with and once I did, she was not helpful. In fact, she said it was my fault she only ordered 5 chairs. The manager wasn't helpful either. Before I ordered these pieces, I was assured they would be in time for Thanksgiving, otherwise I wouldn't have ordered. Buyer beware!!! I still do not have firm dates.

They never deliver on time. They say 6-8 weeks but it means 6 months. They deliver damaged furniture and sizes of their beds and mattress are not standard. You end up buying mismatched bed and mattress. Most frustrating is their customer service who is rude and doesn't care once you pay them. So BEWARE! Spend your money somewhere more reliable.

I ordered a special order leather sofa in December 2015 and they could not deliver it until yesterday, August 3rd, 2016. I ordered a grade 5 (higher quality on the scale) leather from a 2 x 2 inch sample that looked very nice and luxurious. When I received the sofa it looked like vinyl - cheap, shiny pleather look. We paid $3000 for this junk sofa. Totally different texture from the sample.

I ordered a table from this company. I paid them for white glove delivery service. When the table was finally delivered (weeks after they told me it would), not only was the delivery not white glove, but the delivery company made me pay an additional $71.80 to deliver the table. I had to put the table together, move it where it belonged, and get rid of the considerable packaging. I contacted Furnitureland South and got no response. Buyer beware.

I ordered a custom sectional on Jan 31st. I was told it would be delivered in 6-8 weeks. I finally took receipt mid-April. It was delivered with a rip in the seam and the metal sticking out. I noticed it about 30 min after delivery. I called to report the damage and customer service was initially very helpful. I was told a new left arm sofa would be ordered and I could keep mine in the interim. A few days later I was told they were going to order a new back panel and just repair it in my home instead. So the part was ordered and I set up the repair for June 26 from 8-10AM. At 9:30 I called to confirm that someone was still coming to the house this morning. I was told by customer service that we were still on the schedule.

Over a year ago we went to FLS and spend 15K in furniture among the purchases was an ornate oversized dining room table for our FDR which we redid more elegantly. Of the few issues here and there with some of the pieces that were delivered my BIGGEST issue is the DR table, which was delivered with a cracked side mirror, scuffs and a piece of broken ornate moulding. The delivery guys, God bless them, they are honest and in fact they are the ones who spotted all the deformities. We and THEY reported the damage back to FLS who took over 5 months to communicate to us and advise another table would be sent out of h but BTW the manufacturer is backed up and you won't get it till about 4 months from now... new house roughly 100K in remodeling and here we go into the holidays with a ** up table...

My husband and I flew to NC on our wedding anniversary to purchase living room and dining room furniture. We purchased the dining room furniture from Furnitureland South. During our visit, we were impressed with the customer service provided on site as well as the furniture that was on display. However, the customer service that followed after the purchase was less than pleasing. The movers broke the glass in the china cabinet upon arrival and the table had imperfections in the wood top finish. FLS did not ship a new cabinet right away, instead we had to wait for the glass to be replaced and then then the cabinet was reshipped. They did not reship a new table, instead they took the table back and I had to wait for them to redo the finish.

Be careful when purchasing a bed and frame from the outlet store. Unbeknownst to the salesgirl, the frame was a California King and we purchased a King size mattress. Not a big mistake but when you figure, not all the parts were present and it is now taking them 6 days to come back to pick the frame up and remove it. When a customer is put out, they should not have to wait for the company to REMOVE the furniture.