Crate & Barrel Reviews

We ordered a Nuna stroller/car seat combo for our first grandchild’s baby shower. The box came damaged, so I called immediately to have it picked up and returned for a replacement. After SEVERAL calls, text messages, etc, assurances that a replacement would be sent as soon as it was picked up, their system failed us. The item will not be received in time for the shower and will hopefully make it before the birth. This has been ongoing for 3 weeks, with multiple false promises. I am extremely disappointed with Crate and Barrel.

DO NOT ORDER FROM CRATE AND BARREL. When your product doesn’t get delivered they will tell YOU to file a POLICE REPORT!??! The delivery company has no proof they delivered yet I have to waste the police time to file a report??! THIS WILL TAKE WEEKS, I'M ON WEEK THREE STILL!

I had a very disappointing experience at this store. On Monday, I came in to request an exchange for a coffee machine. Giselle assisted me, and unfortunately, she was very rude and dismissive. She did not listen to my situation and immediately told me it could not be exchanged without properly reviewing the case. Later, Diana stepped in and approved the exchange for a different machine. I want to be very clear: the machine was only opened, not really used. Based on that approval, I was told to come back on Saturday because the person who originally handled the purchase needed to be present.

I purchased a previously owned Cuisinart from the Crate and Barrel in Asheville, NC. We thought it was a good deal until we got home and plugged it in…NOTHING. I called up and told the manager that the machine was dead. He said that it was an electronics purchase and their policy is no returns - no refund. I explained that the unit did not work. So a customer purchased this unit and then returned it because it did not work. So C & B cuts the price by 50% and puts it back on the floor to sell again. But it doesn’t work!!!!! Really lousy customer service, the manager is an idiot.

Worst experience ever. Made my order around February 10 to be here for my grandchild 1st birthday on the 21st. Today is March 2 and when I called it’s not been shipped yet, I call last week and week before.

Begging everyone to not buy anything from Crate and Barrel!! They never showed up for a delivery for a 95 year old woman for a recliner that she sleeps in!! Spent the entire day trying to get the chair delivered and they did nothing! They Don’t care at all!!! And it takes 20 minutes minimum on hold to even get through to a customer service person!! Drove 2 hours at 6:30 a.m. to receive the delivery!!! They gave me another available delivery date smack in the middle of the week! Ridiculous!! Most people work then. Am I suppose to take a day off from work for their mistake??!! Worst company ever! It’s disgusting really!!! And no compensation either!!! They have such low ratings on any reviews!

Poor customer experience, We were shopping the after Christmas sale at the Boca Raton, Town Center Florida location. We were in need of a Christmas tree and found the perfect tree located in the furniture section, close to the bedding department. The (who apparently was a manager) wasn’t interested in our conversation regarding the tree as she was on the phone with someone else. Another sales associate was trying to help us was frustrated because the manager wasn’t interested in the sales associate (female) request to support us..

Crate and Barrel. I bought the Babyletto Kiwi Glider Deluxe December 6, 2025 from Crate and Barrel For my daughters. January expect baby delivery. Order processing and shipping delays were never mentioned during the Ordering process. After inquiring about the the slow processing and Shipping, I was informed it would be March of 2026. Upon contacting customer service they indicated there was nothing they could do, however, they did delete the delivery fee. After more BS excuses I asked for a refund. Crate and Barrel indicated that I would have to wait for the March delivery in 2026, then arrange a pickup and delivery back to the crappy company. I’ve had to go out again and buy a Nurture&, which is better quality anyway, in my opinion. Crate and Barrel has the worse customer service I’ve ever experienced and I’m still out the money I paid in good faith. Do biz with this fraudulent, in my opinion, retailer at your own risk.

Purchased furniture and scheduled a delivery date (also confirmed via phone 2 days prior) and time window. Complete “no show”, no phone call, no text message, on phone with Customer Service for over 1hr+ with zero resolution. Called as instructed on Day 2, Customer service again cannot reach driver or warehouse (how is this even possible??). Should avoid a company with the customer service and complete lack of care for customers' personal time. This is truly outrageous! Only second review I have ever made in my life - indication how frustrating it is dealing with a company who simply doesn’t care!!! Will not buy anything further from this company. I’ll update this post when the furniture is actually delivered!!! You would think that if a delivery was missed, they would deliver the next day, we’ll see.

I ordered a set of baking dishes online. When I opened the shipment, I saw that the mid-sized dish was broken into multiple pieces. I followed the return process. I submitted the information online which included photos and a description of the issue. I printed out the packing slip, the description of the issue and returned the package through the shipper specified. I received a notification that the returns warehouse received the package on Oct. 24, 2025.