Crate and Barrel Reviews

Was going to purchase a set of pots and pan but decided not to. Tried to cancel it but that didn’t go well as there is NO way to cancel it. Needless to say, customer service was terrible. Never buying from them again.

NEVER EVER PURCHASE ANYTHING ONLINE FROM CRATE & BARREL. I returned a skillet using UPS before the Christmas holiday (2024). I received an email, the week of New Year's Day stating that my returned item was received at their warehouse. Today is 1/9/2025. Since then, I have called customer service 4x and used their online chat feature 2x (don't ever use that feature, they start the conversation then leave you hanging). The first 2x I called I was told a supervisor would need to process the refund because the purchase is over $100 (my purchase was a $250 skillet that was too large for my burners).

Their shipping department and third party suppliers are not reliable. Very little customer service. Look for other options if at all possible. When I ordered it said delivery would be before Christmas. I ordered on 12/13. When I talked to customer service they said they had no control over their third party supplier which makes no sense since they are relying on them to resell merchandise.

I purchased a Basque table and Basque chairs from Crate and Barrel in November 3rd. I returned the chairs because they are very uncomfortable and have sharp edges. I received refund for 1 chair only. When I contacted them with separate phone calls and emails they gave me several different answers.

The delivery team arrived 15 minutes late on a four hours delivery window. I had just gone to take a shower, they buzzed the door, sent an email and then left within 10 minutes of arriving. I tried calling the customer service but they wouldn’t come back. I will not buy again from them.

I ordered 3 large items with “White Glove” delivery service. Delivery men refused to unpack and take away boxes. When I refused to sign paperwork because of this they threatened to “call the police.” I said fine, “call them.” They promptly left without providing the service I paid for. Customer service has (2 days later) failed to provide any solution. Don’t order from these guys!!

My couch was cut by the delivery people. They said it would be resolved next day. I am now 10 hours and 11 customer service reps into getting it resolved. And it doesn’t appear that it’s going to happen. Be aware. Do not take them on their word. Refuse any delivery that is damaged.

I purchased a newly designed Almond Nougat finish Breville Espresso machine that was an exclusive to one location only and cost $1000. Approximately 3 weeks later it went on sale for $200 off. I contacted customer service and was told they couldn't help since it was purchased after a month had passed. I replied that no it wasn't and to look at my order. They texted back that they couldn't help as I would have had to have contacted them within 7 days of the purchase!! WHAT!! First they say it's over a month and then I'd have to notify them within 7 days!! It wasn't even on sale within 7 days. What kind of dirty handed dealing is this? I might have even accepted "We're sorry but sale credits are only given if purchased within a week" but to try these underhanded deceptive answers?? Nope. I'm done!!

Super disappointed in Crate & Barrel. Purchased a Christmas sale item in January 2024 and to this day have not received it (October 1, 2024). When checking the order online it was backordered and pushed back month after month. Reached out to Customer Service multiple times. Was told the item would be available and call back next week. Today they cancelled the order due to "limited stock" yet I can go to the website right now, order and have it delivered next week as it states "in stock and ready to ship" but I am not paying full price for an item that I purchased for 75% off.

Despite the fact that we spent about $5,000 at the business, the manager showed no empathy for our situation and simply directed us to customer support. Six weeks after the purchase, they called and requested us to clear everything for delivery. We gave away our sofa and television console. Our television is lying on the floor. This is our TENTH week and we are yet to receive our TV console.