Crate and Barrel

Delay after delay. 2 months and still no furniture. No excuse other than they are still waiting for delivery of the couches. I would not recommend anyone buy furniture from Crate and Barrel. I would only buy what is on the shelf and never ever buy anything that is not in stock.

I purchased a sofa and was encouraged to open a store credit card to take advantage of a promotion whereby I would receive a gift card for a percentage of the sale. The gift card arrived in the mail and I put it in a safe place until I was ready to order more. There was an item I wanted, but it was on back order so I figured I would just wait. I went to use the $360 reward today and it was not going through. When I put on my reading glasses and looked closely at the very faint size 3 font small print at the bottom, I realized it expired! I didn't even have it for 6 months! What a scam! $360 is a lot of money and this company should either make the use time longer or be CLEAR IN BOLD PRINT that it expires quickly.

We ordered and paid a deposit on July 3rd and have still not received our furniture that was promised to arrive in January 2023. We were told that the remaining balance would be due when the furniture was ready to be picked up. We have yet to receive our furniture, and Crate and Barrel now want us to pay in FULL before they ship it from a USA warehouse through customs to Canada, and take another 2 weeks or more to arrive. This is a complete SCAM and I do NOT advise on buying furniture from this company. I am still waiting for crate and barrel to deliver my product to a local warehouse as PROMISED, and I am perfectly willing to pay the remaining amount when it is READY to be picked up.

Just a few months after purchasing the Court dinnerware, 4 pieces had already chipped. I contacted customer service who informed me that they would not do anything to remedy the situation as I had purchased this dinnerware at the Crate and Barrel Outlet. However, the Crate and Barrel name was stamped on the product, the price of each piece was the same as online, and there was no indication that this product was less than first quality. I spent $250 on 4 piece place setting and a couple of accessories. The website for this product clearly states "chip resistant".

I purchased a dresser online from Crate and Barrel. I've purchased thousands of dollars worth of merchandise with them before and the quality has always been good. The dresser arrived and was damaged with scratches. I called customer service and was offered a discount to keep it which I agreed to accept. About a year later the slow-close drawers began to malfunction. When I called to seek a repair I was told that because I bought it as a "final sale" (their words, not mine) and had accepted a discount that I had no recourse and that they would not stand behind the product. I explained it was not purchased as a final sale but at full price. It only became a final sale (according to them when I accepted a discount to not return the damaged goods).

I purchased a couch in 2016. I noticed a few of the cushions of small areas where the seam is ripping. They provided absolutely no warranty resolution for this issue, instead they blamed me for "moving residents" and/or "vacuuming". Their solution was to either purchase an entirely new couch (of course through them) or purchase new cushions IF they still made the same couch. This is absolutely appalling considering how much you spend on products through this company. Their warranty policy is 30 days after purchase of product which is comical! I do not recommend purchasing anything through this company and will not be purchasing anything else through them. The customer service is ridiculous and extremely disappointing. Anything damaged or "wear and tear" will be your fault and they will not provide any way to fix the product unless you SPEND MORE MONEY WITH THEM.

I am sharing a review on this site since Crate and Barrel moderated my review and would not post it. I purchased the Avondale sectional back in January with the expectation that it would be delivered in August. This was understandable at the time due to supply chain issues. August arrived, and a damaged sofa was delivered (cracked leg and tear in fabric). The sofa was put back on the delivery truck. The Crate and Barrel customer service rep I spoke with seemed to be on top of re-ordering the sofa for us. We got a new delivery date of September, which had to be rescheduled for October due to a hurricane. No one showed up on the October delivery date. I called the delivery company to inquire and they informed me that the sofa was damaged and the delivery had been canceled. I called a local Crate and Barrel store for a status update (which was helpful since every time I called Crate and Barrel customer service, they couldn't give me any info).

Extremely long wait, longer than they say, and poor service. Bought two sleep sofas in May and was told up to 6 months for delivery. Bought because having company at Christmas. In these 6 months, they have no idea where your furniture is or when it might be finished (comes from China?), and they can't give you an update. I find this appalling - it's a furniture company - how can they not know the status of your furniture?

I'm posting this here because C&B "moderated" my review, meaning they refused to publish it on their website as written. C&B provided legal language as to the reason citing the review must be about the product and its use. This is ironic given I cannot use the product because it is damaged and I cannot get a new product to use because of their vendor and delivery issues.

I placed an order on Nov. 12, 2022 and was advised it would arrive between Nov. 16 -19. The next day showed arrival would be Nov. 19 - 21. The next day stated it would be Nov. 20 - 22. The next day it would be Nov. 24 -26. On Nov. 20 I received an email that the item had been shipped by FedEx along with a tracking #. The next day, Nov. 21 I entered the tracking # which showed the information was sent to FedEx but the item had not been receive by them. My Credit Card was charged the following day after the order was placed. As of this Date Nov. 21, 2022 (9 days later) I still don't know when or if I will receive my order. All they have done is lied about the order over & over. if there was a rating less than 1 they would get it from me.