Crate and Barrel

I purchased furniture in July. It was not made clear to me that I had to call them to release my piece from their own warehouse even though they arranged for the piece to be shipped by a third party shipper and were paying for it. That was eight weeks ago. I have no idea now if I will ever receive what I ordered. Will never order from C&B again.

Robert ** in the Crate & Barrel Boston store was amazing and helped us furnish a new apartment in Boston within the space of 2 days. He was very helpful in suggesting different types of furniture (sofa/chairs, coffee table, side tables, lighting, dining table and chairs, mirrors, accessories, artwork) that would be available from stock (and not on special order, so it arrived quickly) and he dealt with queries and problems in such a kind and patient way. He monitored deliveries as well to make sure they came on time and let us know if there were delays. We could not be happier with the result. It looks great, Robert. Thank you.

Ordered a wedding gift and trying to find out delivery. You can not get through via phone and have to text for inquiries. I held for an hour and finally hung up. It would be nice if someone would respond and give me a tracking number. I will call FedEx myself. Not worth the headache or frustration. I will never order from company again. You should be able to talk with a live person.

Order a coffee table and had the options when also requesting a credit card rewards or 6 month interest free payment. 1st the order went in back order and then on hold. I received the credit card but the credit card and order was never linked so I never received the promo. Could not reach customer service. There are no live people only texting. They placed my order on hold cause I owed money but they never sent me a bill. What a disorganized company. What an impersonal customer service. They would rather lose a 1200.00 dollar order than pick up a phone. That should tell you what kind of company they are.

Crate & Barrel, what happened to you? Let's just say this company has taken a nosedive in customer service, particularly their online department. I placed an order online for an item that was backordered. Before placing the order, I contacted customer service via text (they no longer are taking phone calls?) and the rep assured me I wouldn't be charged for the item until it was available. Well that turned out to be a lie, because right before I hit “Place Order” I was warned that I'd be charged a 50% deposit. Uh, OK, whatever. I also asked for a coupon to be applied to the order that wasn't working for me, and, again, the rep reassured me it'd be done. Well, I contacted them 24 hours later, after it appeared the full amount was now being charged to my credit card.

Back in March I placed an order for a bread maker. Called them and wanted to cancel it and they said it has already shipped and nothing they can do. 2 months later I received this order that at one time was canceled. Wow, 2 month shipping in the U.S., nice try Crap and Barrel. Your excuses and lies are worst than a kindergarten student.

Ordered an expensive shower curtain for my new house. Returned it unopened as I found a substitute. Nothing, no reply. Contacted PayPal who decided the case in my favor. After PayPal resolution a month ago, still no reimbursement. Bad vendor. I will never buy from them again. And, if you're smart, you won't either.

I purchased an outdoor umbrella from Crate and Barrel online back in May, understandably due to the pandemic things were delayed with delivery. Once the umbrella was received I realized it was too small and I wanted to exchange for the next size up. After multiple attempts and being on hold for over two hours each time with no pick up, multiple text requests and emails with no response either, I was finally able to complete the return via text message communication. After the return was received it took another few weeks to receive the credit.

CLOSED OUTLET in Dawsonville, GA - REMOVE PHONE NUMBER PLEASE - 15 + years of torture is ENOUGH!! This number is my home phone for over 13 years! I'd begged Crate & Barrel to remove it several times, but they've ignored the harassment they've caused by their negligence!

Crate and Barrel's website states Price Match Guaranteed. I inquired about such on 6/15/20 re Hario V60 Buono Power Kettle. I was told that the team leader, Donna, denied the price match because the Amazon kettle had 3 holes for steam and that theirs did not. Mind you, both have the exact same name. Why in the world would a company have supposedly 2 different models marketed with the same name? I reviewed the pictures on the Crate and Barrel website and at least THREE pictures of this kettle had the same 3 holes on the lid that the team leader claimed their kettle did not. Way to do your research to prove, or rather, disprove it is the same exact kettle! I tried to call back but couldn't get through for almost 30 minutes. So, I ended up writing this complaint instead since I couldn't get a real person to speak with the second time around.