Crate & Barrel Reviews

It all started when I sat in a chair waiting for the sales clerk to finish chatting with a customer. Why didn't I leave then!!!! Finally, another clerk helped me while the other clerk and the manager started chatting. Why didn't I leave then!!!! I did order a chair. Next, I went back a few weeks ago to cancel the chair order. Because of a serious medical problem, I did not know what the future was going to look like. Sorry, they did not want to hear it. I will never shop with Crate and Barrel again!!!!

Zero stars was not an option. Made my first purchase from Crate and Barrel (CB) wedding registry, for a summer ceremony. Item was never received, police report filed, receipt documentation all provided timely. However, CB refuses to ship replacement. Would not recommend anyone buy/order any CB merchandise. Many other reputable and ethical businesses to choose from, so no need to take a chance with CB.

I purchased five exterior planters from Crate & Barrel for a total cost in excess of $1,000. Four have held up well, but one developed a crack within the first season due to what appears to be a design flaw. When I contacted Crate & Barrel, they declined to repair or replace it, instead recommending that I hire a furniture or hardware specialist at my own expense to patch it with plaster. Notably, they have since discontinued this specific planter, likely due to the flaw, but still refused to offer any resolution. While most of the products performed as expected, the lack of support for a defective item was disappointing.

Was going to purchase a set of pots and pan but decided not to. Tried to cancel it but that didn’t go well as there is NO way to cancel it. Needless to say, customer service was terrible. Never buying from them again.

NEVER EVER PURCHASE ANYTHING ONLINE FROM CRATE & BARREL. I returned a skillet using UPS before the Christmas holiday (2024). I received an email, the week of New Year's Day stating that my returned item was received at their warehouse. Today is 1/9/2025. Since then, I have called customer service 4x and used their online chat feature 2x (don't ever use that feature, they start the conversation then leave you hanging). The first 2x I called I was told a supervisor would need to process the refund because the purchase is over $100 (my purchase was a $250 skillet that was too large for my burners).

Their shipping department and third party suppliers are not reliable. Very little customer service. Look for other options if at all possible. When I ordered it said delivery would be before Christmas. I ordered on 12/13. When I talked to customer service they said they had no control over their third party supplier which makes no sense since they are relying on them to resell merchandise.

I purchased a Basque table and Basque chairs from Crate and Barrel in November 3rd. I returned the chairs because they are very uncomfortable and have sharp edges. I received refund for 1 chair only. When I contacted them with separate phone calls and emails they gave me several different answers.

The delivery team arrived 15 minutes late on a four hours delivery window. I had just gone to take a shower, they buzzed the door, sent an email and then left within 10 minutes of arriving. I tried calling the customer service but they wouldn’t come back. I will not buy again from them.

I ordered 3 large items with “White Glove” delivery service. Delivery men refused to unpack and take away boxes. When I refused to sign paperwork because of this they threatened to “call the police.” I said fine, “call them.” They promptly left without providing the service I paid for. Customer service has (2 days later) failed to provide any solution. Don’t order from these guys!!

My couch was cut by the delivery people. They said it would be resolved next day. I am now 10 hours and 11 customer service reps into getting it resolved. And it doesn’t appear that it’s going to happen. Be aware. Do not take them on their word. Refuse any delivery that is damaged.