Crate & Barrel Reviews

I’m an interior designer and coordinated a Crate & Barrel delivery to my client’s home on Friday, June 28, 2025. That same afternoon, their delivery team scratched and permanently damaged the tile flooring in the entry hallway. The tiles were newly installed and cannot be repaired — the damage is permanent and the only solution would be to replace them entirely.

HORRIBLE‼️ The service and looks and stares that I got when I went into the Westport store. I’m sure it’s because I’m ** and they don’t think ** can afford to shop in store. We are only capable of working in the back bringing out the merchandise. I’m sure they had 911! on speed dial when I entered. I bought something for almost $600. I decided to return because I didn’t like how I felt when I was in store. 1st When I paid for item and was about to select option of paper and email receipt. Cashier didn’t give me the option to sign up. She closed out of screen. I said I wanted both paper and email receipt and she was like “I’m sorrry” So now I paid almost $600 CASH for item and I have to wait 7 - 10 days for a check. I could have paid card but I happen to have cash and don’t like carrying cash so it was perfect opportunity to rid of cash. I will NEVER again step foot in that store.

No communication in regards to shipping and delivery methods/time frames. Very poor customer service. Would not recommend using Crate & Barrel for online purchases. Maybe okay for in-store - never again online. Very bad experience.

Originally purchased in early 2021 but received about 6 months later due to pandemic. Upon arrival, the sofa was damaged and missing a support bracket but I was reassured that their technician (which was a third party- but wonderful) could repair. The repair was completed and I reached out to C&B due to quality issues with the sofa. The only thing they really offered me was a discount which I accepted as that felt like my only recourse in the situation & pandemic supply issues. Unbeknownst to me not realizing what it meant, they made the sofa a final sale item.

It all started when I sat in a chair waiting for the sales clerk to finish chatting with a customer. Why didn't I leave then!!!! Finally, another clerk helped me while the other clerk and the manager started chatting. Why didn't I leave then!!!! I did order a chair. Next, I went back a few weeks ago to cancel the chair order. Because of a serious medical problem, I did not know what the future was going to look like. Sorry, they did not want to hear it. I will never shop with Crate and Barrel again!!!!

Zero stars was not an option. Made my first purchase from Crate and Barrel (CB) wedding registry, for a summer ceremony. Item was never received, police report filed, receipt documentation all provided timely. However, CB refuses to ship replacement. Would not recommend anyone buy/order any CB merchandise. Many other reputable and ethical businesses to choose from, so no need to take a chance with CB.

I purchased five exterior planters from Crate & Barrel for a total cost in excess of $1,000. Four have held up well, but one developed a crack within the first season due to what appears to be a design flaw. When I contacted Crate & Barrel, they declined to repair or replace it, instead recommending that I hire a furniture or hardware specialist at my own expense to patch it with plaster. Notably, they have since discontinued this specific planter, likely due to the flaw, but still refused to offer any resolution. While most of the products performed as expected, the lack of support for a defective item was disappointing.

Was going to purchase a set of pots and pan but decided not to. Tried to cancel it but that didn’t go well as there is NO way to cancel it. Needless to say, customer service was terrible. Never buying from them again.

NEVER EVER PURCHASE ANYTHING ONLINE FROM CRATE & BARREL. I returned a skillet using UPS before the Christmas holiday (2024). I received an email, the week of New Year's Day stating that my returned item was received at their warehouse. Today is 1/9/2025. Since then, I have called customer service 4x and used their online chat feature 2x (don't ever use that feature, they start the conversation then leave you hanging). The first 2x I called I was told a supervisor would need to process the refund because the purchase is over $100 (my purchase was a $250 skillet that was too large for my burners).

Their shipping department and third party suppliers are not reliable. Very little customer service. Look for other options if at all possible. When I ordered it said delivery would be before Christmas. I ordered on 12/13. When I talked to customer service they said they had no control over their third party supplier which makes no sense since they are relying on them to resell merchandise.