Crate and Barrel

Crate and Barrel Reviews

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Overall Rating2.5 out of 5
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Crate and Barrel Reviews

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Page 2 Reviews 10 - 40

Reviewed March 8, 2023

I purchased a dresser online from Crate and Barrel. I've purchased thousands of dollars worth of merchandise with them before and the quality has always been good. The dresser arrived and was damaged with scratches. I called customer service and was offered a discount to keep it which I agreed to accept. About a year later the slow-close drawers began to malfunction. When I called to seek a repair I was told that because I bought it as a "final sale" (their words, not mine) and had accepted a discount that I had no recourse and that they would not stand behind the product. I explained it was not purchased as a final sale but at full price. It only became a final sale (according to them when I accepted a discount to not return the damaged goods).

Why should they no longer stand behind their product just because they sent damaged goods and then offered a discount as compensation which I accepted? With their prices one would think they would stand by their product regardless of whether they sent damaged goods. I can't in good conscience purchase from them again. I would think long and hard about any purchases you make from them. They're fine to deal with as long as you don't have a problem with their merchandise. Buyer beware!

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Reviewed Jan. 21, 2023

I purchased a couch in 2016. I noticed a few of the cushions of small areas where the seam is ripping. They provided absolutely no warranty resolution for this issue, instead they blamed me for "moving residents" and/or "vacuuming". Their solution was to either purchase an entirely new couch (of course through them) or purchase new cushions IF they still made the same couch. This is absolutely appalling considering how much you spend on products through this company. Their warranty policy is 30 days after purchase of product which is comical! I do not recommend purchasing anything through this company and will not be purchasing anything else through them. The customer service is ridiculous and extremely disappointing. Anything damaged or "wear and tear" will be your fault and they will not provide any way to fix the product unless you SPEND MORE MONEY WITH THEM.

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Reviewed Dec. 28, 2022

I am sharing a review on this site since Crate and Barrel moderated my review and would not post it. I purchased the Avondale sectional back in January with the expectation that it would be delivered in August. This was understandable at the time due to supply chain issues. August arrived, and a damaged sofa was delivered (cracked leg and tear in fabric). The sofa was put back on the delivery truck. The Crate and Barrel customer service rep I spoke with seemed to be on top of re-ordering the sofa for us. We got a new delivery date of September, which had to be rescheduled for October due to a hurricane. No one showed up on the October delivery date. I called the delivery company to inquire and they informed me that the sofa was damaged and the delivery had been canceled. I called a local Crate and Barrel store for a status update (which was helpful since every time I called Crate and Barrel customer service, they couldn't give me any info).

It turned out they were delivering a temporary sofa to us. This was a frustrating surprise. No one mentioned a temporary sofa to us. This seemed like a waste of time and resources if we didn't want or need a temporary sofa. It also turned out that the Crate and Barrel rep who originally helped me return the damaged sofa never placed the order for our replacement sofa!!! At this point in time (October), I was being told that our sofa would be delivered in February. After two damaged sofas, very disappointing customer service and communication, and having to wait over a year for a sofa, I decided to ask for a full refund, which they gave me.

I will say that the sales rep at one of the local stores was very transparent about what had happened, which I appreciated. The store rep told me they would send me a small Crate and Barrel gift card to all of this inconvenience, but I never received it! This has been extremely disappointing for someone who has shopped at Crate and Barrel for years.

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Reviewed Nov. 23, 2022

Extremely long wait, longer than they say, and poor service. Bought two sleep sofas in May and was told up to 6 months for delivery. Bought because having company at Christmas. In these 6 months, they have no idea where your furniture is or when it might be finished (comes from China?), and they can't give you an update. I find this appalling - it's a furniture company - how can they not know the status of your furniture?

I finally get the call that my furniture is ready for delivery (after the full 6 months) - to their warehouse in the US (I'm in Canada, bought on the Canadian site). When they say "6 months delivery" they mean to them, not you. From there it's another 4 weeks to get to Canada (and another $700 per sleeper added on later for this privilege), and another 2 weeks to get a delivery company in my city to get to me. I won't get my furniture until earliest the end of the year. Too late.

I ordered May 28 for 6 month delivery, and their next projected date for delivery to me is Dec 27. I ended up going to Ikea and buying two sleeper sofas to accommodate Christmas guests - now I will be stuck with 2 overpriced sleeper sofas. There is of course NO WAY to cancel the 'bespoke' order no matter how bad their service. I don't know why someone would put up with that level of service. Oh - also - no way to leave a bad review on their site. In the meantime spoken to some designer friends and find that they don't buy from C&B for this very reason. Expensive lesson learned.

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Reviewed Nov. 22, 2022

I'm posting this here because C&B "moderated" my review, meaning they refused to publish it on their website as written. C&B provided legal language as to the reason citing the review must be about the product and its use. This is ironic given I cannot use the product because it is damaged and I cannot get a new product to use because of their vendor and delivery issues.

The Calypso cabinet is beautiful. It arrived with broken glass and misaligned drawers and cabinet doors. This has resulted in 4 additional failed deliveries over the course of >3 weeks and several phone calls to C&B customer service. The delivery issues are ridiculous (2nd attempt-delivery company no showed, 3rd attempt-delivery company showed up but without enough movers to pick up damaged piece and drop off replacement, 4th attempt-no showed for the second time. I even called C&B on the delivery day to confirm it would arrive given the issues, and yet the delivery company still no showed again. I was told by the C&B customer service rep that on this delivery (unlike all others) they could not give me a window and I would need to be home all day. During this call, the rep was rude, antagonist, and unhelpful and hung up on me.

To note, all other customer service reps were great. C&B refunded the delivery fee after the 2nd failed delivery, which I appreciate, however this hardly compensates for the time and frustration of this experience. I have had to follow-up in every instance of failed deliveries versus C&B or the delivery company leading resolution. At time of writing this review, the damaged piece has not been picked up nor do I know when this will occur. I am requesting a refund and again requesting the damaged piece be picked up. I do not want to give my business to a company who operates this way, including "moderating" honest reviews.

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Reviewed Nov. 21, 2022

I placed an order on Nov. 12, 2022 and was advised it would arrive between Nov. 16 -19. The next day showed arrival would be Nov. 19 - 21. The next day stated it would be Nov. 20 - 22. The next day it would be Nov. 24 -26. On Nov. 20 I received an email that the item had been shipped by FedEx along with a tracking #. The next day, Nov. 21 I entered the tracking # which showed the information was sent to FedEx but the item had not been receive by them. My Credit Card was charged the following day after the order was placed. As of this Date Nov. 21, 2022 (9 days later) I still don't know when or if I will receive my order. All they have done is lied about the order over & over. if there was a rating less than 1 they would get it from me.

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Reviewed Nov. 19, 2022

Worst buying experience. I would not recommend this company. Bought Dresser and side tables. Put purchase on Credit Card for the rewards. A couple weeks after purchasing we were notified the order was delayed more than once. When the order was shipped, one side table was damaged and had another customers name on it. Dresser showed up damaged, loose handles, dust and dirt in the drawers. They sent out a new one, again damaged. Finally ended up with an acceptable product. The rewards program is terrible, not allowing you to have more time to use your rewards, especially given their supply chain issues. You have to move mountains to get them restored.

After literally hours on the phone, chat, email etc... they restored part of the rewards and issued a partial refund. Almost not worth it, considering the time wasted fighting for this. One agent (part of the leadership team) was rude and questioned me as if she didn't believe me when I said I decided to keep the side table, even though it was damaged (this was negotiated with a customer service agent). I have bought from Restoration Hardware, Pottery Barn and haven't had an experience like this. For what they charge for their products, I expected higher quality products and service. Never again! I should add, this buying experience in the store was good, everything after went downhill. Quickly took my money and didn't end up with all pieces for a year.

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Reviewed Nov. 1, 2022

Purchased a set of dishes. When we unpacked the boxes, 2 plates had chips. Called within 2 hours of purchase and was advised we had to return the chipped plates before a refund would be issued. The company would not accept photo evidence. Plates cost $11. But mileage cost to return would be more. Thus, no refund. Beware of shopping at Crate & Barrel.

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Verified purchase

Reviewed Oct. 26, 2022

Shipped dishes from Soho store were poorly packed, not marked fragile, and arrived 90% broken. I was required to return this heavy box for credit. Repeated calls to Soho customer service resulted in long holds, followed by automatic bounce to voicemail, and no return call.

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Installation & Setup

Reviewed Oct. 17, 2022

I have purchased multiple pieces of furniture from Crate & Barrel throughout the years. I have continued to purchase due to the great quality. This is the first time I have had issues with a product. The issue is with our king sized bed frame, the supporting beam in the middle holding up the mattress broke after 3 years after purchase. We investigated why it happened & found that the post that supports the middle was loose and not glued in when installed by the company. It’s just a block that can spin & fall out at any moment while cleaning.

We are very upset after spending a lot of money on the bed frame we love. We contacted the company & they were happy to help & said, “we stand by our products.” After I explained what happened they told me there wasn’t much they could do for us since the bed was discontinued. Now we have a full bedroom set with our bed on the floor. We are very disappointed there wasn’t a solution to our problem. Please consider fixing bed frame structure to avoid this type of problem in the future.

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Customer Service

Reviewed Oct. 14, 2022

So incredibly frustrated with Crate and Barrel as an order placed 1.5 months ago has been constantly pushed back again and again and is now showing mid-Nov availability in my order. However I can go to the website and it shows that it is available for immediate shipping. Customer service is useless as they parrot the line that orders are fulfilled as they come in and they don't seem to understand why it's weird that new orders are shipping now while old orders sit. Terrible experience, terrible service.

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Customer ServiceSales & Marketing

Reviewed Sept. 30, 2022

Extremely disappointed in Crate and Barrel's after sales “service”. Fully furnished my condo from Crate and Barrel - items indicated available are pulled from delivery last minute, delivery cancelled last minute, and some items actually delivered are damaged. Countless hours spent on the phone to customer “service” and still no resolutions. Recommend Crate and Barrel? A hard no for me.

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Punctuality & Speed

Reviewed Sept. 16, 2022

Bought a couch in the beginning May. Standard sizes and Crate & Barrel proprietary fabric. They said it would take 16 weeks (which is ridiculous to begin with). Then they constantly push it back. Nothing one can do. 5 months later and they don’t have a clue when it will be shipped, which I’m told can take up to another two weeks beyond their “ready for delivery notification” and we are still without a couch. Never again!

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 15, 2022

We are pleased with the quality of our Crate and Barrel "Tate" bedroom pieces consisting of a queen bed, two different dressers, two nightstands, and a bench. The set is beautiful and well made. The finish, clean design, and precision operation of the drawers on this quality made furniture is fantastic. I would, without hesitation, give C&B a five star review had the delivery process been better and quicker. We ordered everything in January of this year. In June, they delivered the nightstands, one dresser that was damaged, and the bed with damaged side rails. The damaged dresser and bed rails were not accepted.

I contacted C&B and customer service seemed responsive and professional. They told me the missing and damaged items would be set up for a second delivery. Since the bed was not complete without side rails, we slept on a floor based mattress and had nothing but nightstands for storage while we made do without a complete bedroom until the second delivery, now scheduled for mid August. When the second delivery arrived, the rest of the items all arrived except the bedrails. The bedrails were initially listed on the delivery, but were removed from the list without notice on the date of this "final" delivery. Everything else arrived intact and nothing was damaged this time.

I called customer service as soon as the delivery truck departed our home; I was not pleased, since this meant we would have to continue sleeping on a floor based mattress without a complete bed. The customer service rep was great, had great people skills, was sympathetic and he immediately set up the soonest available date for a third and final delivery scheduled for only 12 days later. On August 31, over eight months from placing the order, everything had finally arrived without further incident.

To be fair, the customer service rep had told me that Crate and Barrel was catching up and improving the delayed delivery problems following worldwide shipping and supply issues, so maybe things are better now. We would like to purchase one more item for our bedroom; however, we are somewhat reluctant to purchase anymore furniture concerned that it will arrive late and damaged. If you are not in a hurry, willing to wait and make yourself available for numerous delivery dates, then Crate and Barrel is definitely an option for quality furniture.

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Customer ServicePunctuality & Speed

Reviewed Sept. 13, 2022

All orders, at least in my experience are very slow to arrive. I've had two that I canceled since it was taking so long.. This round I ordered a KitchenAid 5 qt mixer and it's been 13 days - today it was to arrive, it was on the fed/ex truck since 7:25 this morning. At 7:00 tonight I call C&B and the rep called fed/ex and they said for sure tonight it will be here. As soon as we hung up, fed/ex changed the shipping to an exception, customer not home, when I'm here and they did not attempt the delivery. So this is really a complaint on C&B and Fed/EX. They use fed/ex home and they clearly are not honest. Again a gift not arrived on time, no more business from me with C&B.

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Reviewed Sept. 9, 2022

I have the Lounge II Sofa and it leaks feathers and sags regardless of how often you vacuum/fluff/rotate it... I even got a replacement and am having the same issue. Go with another option if you can!

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Reviewed Sept. 3, 2022

Missing 1/2 parts of my order/warehouse pickup changed to different state/they said they would deliver to house instead and only half the parts arrived/ have to wait another month for rest. Never again.

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Verified purchase

Reviewed Aug. 27, 2022

ALERT: I left a poor review for damaged Tate Media Console I rec’d, full explanation w/ pics revealing no advertised “solid walnut” components, only veneer. They deleted & said to edit but won’t allow.

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Customer Service

Reviewed Aug. 15, 2022

These buffoons delivered damaged and the wrong beds to our new home three times! Bedding fell apart after one use. Customer service is just repeated platitudes. Their products are trash and they cannot perform.

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Verified purchase
Customer ServicePunctuality & SpeedStaff

Reviewed Aug. 14, 2022

Please take time to read the reviews here regarding furniture orders and refund your furniture before they can come up with reasons to delay your refund. This means do it as soon as possible before status becomes: "ready to ship" or "preparing." I was really really hoping the following... "This is a big company right?These reviews must be biased from a minority of angry client cases right?" I was wrong. The bad reviews here are very true. Do not expect to get your furniture on time. Even when it says "Out for delivery," (again read other reviews as well), you will not get your furniture.

When I call customer service, they are actually very professional but... sadly... "All talk no action" is what the result of all that is. All talk. No action. I called about my "Out for delivery" order several times. Was told all kinds of things that are nice to hear such as "I have talked to the dispatch team... I have contacted the delivery team... and they are going to bring your furniture today." Nope. You will be asked to reschedule. Please trust your gut instinct. I know it is a big company. I know that review sites can be biased by negative reviews. But... this is real. Refund when you still can!

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Purnur increased rating by 3 stars.
After a positive interaction with Crate and Barrel, Purnur increased their star rating on Aug. 12, 2022.

Updated review: Aug. 12, 2022

UPDATE: Great customer service. They reached out immediately and helped us receive the remaining of our rewards. Thank you for that Crate and Barrel.

Original Review: Aug. 11, 2022

Don't be fooled by their marketing tricks! We were lured into getting their credit card for the 10% rewards. We spent more than $5000 and received $500 in rewards only to learn that we lost more than $250 of the rewards money because we didn't read the tiny print at the bottom. We were supposed to spend all the reward money at once and apparently forfeited the rest of the amount. I am so disappointed in the deceitful practices of Crate and Barrel's credit card.

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Customer ServiceStaff

Reviewed July 25, 2022

I purchased the “Verge” sideboard in January, 2022. The item was back ordered so I patiently waited until July, 2022 for delivery. After scheduling the delivery and taking off work, the piece was badly damaged upon arrival to my home. I was told I could not use the item as a loaner because it was “hazardous” and had to be brought back to the warehouse. I contacted customer service to schedule delivery for a replacement and I was told I would have to wait at least until November when the item would be back in stock. The customer service agent had zero sympathy for the delay and for the fact that my tv would be sitting on the floor for the remainder of the year without the furniture I already paid for.

Her solution to the issue was “just order something else that’s already in stock”. She was very rude and argumentative. She also told me I wasn’t being “fair” to other customers by asking if I could have a replacement sent from the next batch of orders. I ended up canceling my order and I’m still waiting for my refund to be processed. I have since gone on the Crate and Barrel site to review the sideboard. I wrote “the item was poor quality construction and not worth the wait”. I gave the product one star. Crate and Barrel emailed me saying my review has been moderated and will not be make public because it doesn’t relate to the product or its use. Terrible experience overall and I would not recommend purchasing anything if you’d like it within the year.

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Customer Service

Reviewed July 5, 2022

All registries on the Crate and Barrel website automatically include Crate and Barrel gift cards as a registry item which says that the registrant welcomes gift cards, with no option to remove this item. My fiancee and I do not want gift cards and don't want our guests thinking we put them on our registry. We contacted the Crate and Barrel customer service email to remove this item and they refused, falsely claiming they were unable to do so because of "proprietary software." Only after I specifically requested it did they claim to have asked someone outside the customer service department, at which point the answer changed to them being unwilling to remove it as their policy.

They also refused to refund any gift cards bought from the registry, and were generally dismissive and passively insulting throughout the exchange, interleaving blunt refusals to help with corporate jargon like "It is not our intent to defraud you" and "We understand your disappointment and are happy to help." I would avoid them at all costs.

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Customer ServicePunctuality & SpeedStaff

Reviewed June 24, 2022

Back in March, I ordered a kitchen table online from C&B. The customer service indicated a delay of 8 weeks (understandable given the supply chain issues in the world at the time). After saying the table would arrive every day for 6 weeks when we called, when it finally arrived it was broken and not usable. The loading rep tried to not open the box to check the condition (box looked like it had been destroyed from outside and he/she knew it was damaged but didn't seem to care).

After not accepting the table, the company indicated they could deliver a replacement in September (3 months from now) and offered no compensation or support. Not only was it a horrible experience but the customer service team was not helpful, provided inaccurate information almost daily and gave no solutions/compensation for errors that were completely their fault. Safe to say we will never buy from C&B ever again and I hope others do not as well. Worst experience of all time from start to finish!

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Reviewed March 30, 2022

I love the Marin dinner sage and Marin painted slider plates, and the 3-ring wood napkin ring I just purchased from Crate & Barrel. It's perfect for Spring and Summer when I do entertain. Crate & Barrel is my favorite place to shop from furniture to dinnerware, candles and more! I have been a loyal customer for many years. I would total recommend this place 110%. I am always pleased with all my purchases from Crate & Barrel.

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Customer ServiceSales & MarketingPricePunctuality & Speed

Reviewed March 23, 2022

If you really don't want to receive your furniture in a timely manner and want to take the time to constantly reach out to Crate and Barrel customer service like it's a full time job, by all means purchase your furniture from here. Oh and if you want to get your stuff delivered, you might have to mention you want all of the pieces of the furniture at once.

Where to begin: I purchased a sectional and a rug from here in early July and was told an ETA delivery time of mid Nov. Then later I added an in stock table to my order and asked if they were able to deliver the in stock items to me and waive the delivery fee, and they said they could. How nice of them (they still charged me). Not only that, the first delivery attempt was for the rug and table in Mid December 2021 and only the rug showed up! I had to call Crate and Barrel and ask them what happened. Apparently the table didn't arrive to the warehouse in time from California (sadly it's still on its way according to them. It's 3/23/2022 as I'm writing this). I could have walked my table to here by now.

They told me to reschedule my delivery for the next available date, 3 weeks out in early January 2022, so I did! Turns out, the table still failed to arrive to the Seattle warehouse so delivery attempt # 2 failed. Once again, they said to schedule it out for the next possible date, another 3 weeks out (Late January 2022). Fortunately for me, my couch became available to book for delivery with the table for late January 2022, so I booked it too! When the delivery date came, I received 2/3 pieces of my couch and NO TABLE. I once again reached out to Crate and Barrel, and they said it didn't get to the warehouse, oh and the warehouse marked ALL the pieces of my couch delivered. Because of that, Crate and Barrel had to "return" my missing couch piece and reorder it, which booted me to the back of the line, for THEIR mistake.

The "estimated availability" date for my couch is showing up as Mid May (keep in mind this has been a rolling estimate date for months). Well, since all the items in my order was once available, I have gone from paying for a deposit to the full order amount, without receiving any full furniture pieces (except the rug). Well, at least I can get my Table scheduled for delivery AGAIN this time for early February (no 3 week wait, someone smart must have cancelled their order). Well, the delivery date rolls around and not to my surprise, its not available still. How funny, if you've lost count this is the fourth failed delivery attempt. I guess I'll call them again and get it scheduled again.

The next available date was 3 weeks out for early March 2022 and add it to the failed tally. So they scheduled me for another 3 weeks out, which brings me to this Friday 3/25 I ended up already rescheduling this delivery because they were planning on delivering only the base of the table. My current folding table is more useful than that. So now I've scheduled it for another 23 days out with the hopes that maybe, just maybe Crate and Barrel can deliver for once. If you've made it this far, thank you and I hope you've learned from my mistakes. I should also add, they try to charge me for these failed deliveries too, it's so sad. They also promise discounts on top of existing discounts, but don't actually do it. MAKE SURE YOU ASK FOR A DETAILED INVOICE. So here I am 7k+ in the hole for parts of a couch and no table.

TLDR: I placed my order July 2021 and my stuff still isn't here. They've delivered parts of full furniture items and not even the full item. The logistics at this company is absolute trash, and I'm on delivery attempt number 7 and actual delivery attempts, like the warehouse calls me to confirm and everything. It's all just really sad.

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Customer Service

Reviewed March 14, 2022

I wish I had read these other reviews prior to my 5k+ order. Trying to get my sectional delivered has been an absolute nightmare! Worst customer service. This was my first purchase with Crate and Barrel and I was excited as I thought they were a reputable brand. It is truly like doing business with a sketch company from China. At this point I doubt I get my couch- it’s been 4 months since I’ve ordered and no answers as to when it is coming. Biggest regret ever!

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Customer ServicePriceStaff

Reviewed March 5, 2022

Good Afternoon Crate and Barrel. I am writing this E-Mail to express my utter disappointment and regret regarding my Crate and Barrel sofa Order # - **. As this Email and those corresponding with it indicate, an part of a sectional sofa was erroneously delivered to my residence. Numerous inquiries by phone and Email were made however no explanation or admission of any findings were communicated to me. I was instructed to provide photos of order tags that were inside the incorrect couch to assist in this matter yet again, I’ve gotten no response.

I also received an additional E-mail requesting I take pictures of the packing labels to help one of the managers at the vendor stating “that if they see that they were labeled incorrectly by the vendor, they may be able to expedite the production” and that “They are still in the process of seeing if they can locate the correct sofa if in fact it was created and sent there.” These packing labels were taken away by the delivery team. I do not have them. Surely Crate and Barrel must have some documentation on file showing the packing labels. I cannot understand why the burden is placed on myself to provide documentation that should readily be on file? Surely some more information must have been gathered at this point and could have been communicated?

Once again, I have not gotten a response to that query. At this time it is my understanding that a new order had been placed (without my consent) with a new delivery date of August of 2022. That is approximately one year to the original order date of September of 2021. This is unequivocally unacceptable. In addition it does not resolve the question of the whereabouts of the original order. It is troubling that quality assurance and control measures were seemingly not in effect with this order. Although compensation has been mentioned, it has been vague and noncommittal and offered only after the delivery of the new couch has been made. This matter has already cost me the unexpected loss of time off from work and wages, plus precious time involved in email and telephone exchanges with various customer service representatives.

It has also taken away my confidence and trust in the integrity of the Crate and Barrel brand. This entire experience has failed to meet my expectations as promise by the company. At this time I am asking for an immediate full and complete refund on this order. I have already paid in full and I expect reimbursement for failure to live up to your end of the contract. I will be contacting the Crate and Barrel offices as well with regard to this matter. Robert **.

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Kyle increased rating by 1 star.
Customer Service
After a positive interaction with Crate and Barrel, Kyle increased their star rating on March 9, 2022.

Updated review: March 9, 2022

I found out today the 3rd party vendor delivery company, Ceva, lost our bed. This vendor is awful and I would never do business with this delivery company again. I did request a full refund and Crate & Barrel did well on getting the refund from the 3rd party vendor reimbursed the same day. The experience with Ceva was plain awful. Do not recommend that delivery service. Thank you Crate & Barrel for expediting the refund.

Original Review: March 3, 2022

I ordered a bed frame from Crate & Barrel a few weeks ago. I was called to set up a delivery for 3/1/22 from 12:00-6:00. I waited 6 hours and nobody ever arrived. I contacted Customer Service at Crate & Barrel. I was advised because the vendor was delivering through a 3rd party they did not have much control over the delay. I requested the contact information for the vendor because the phone number I had for the vendor went to a recorded line. Crate & Barrel tell me they have limited information and will try to check into for me. I receive a call back stating I need to wait an additional 72 hours to find out the cause of the delay. I asked detailed questions as to what contributed to the delay, why was I not contacted there would not be a delay, and requested the 3rd party vendor information again so I could talk to them directly. I was only told I need to wait 72 hours and if I do not hear anything, then follow up with Crate & Barrel on Monday.

Nobody wanted to provide with a reason for the delay. I searched for a contact number for the 3rd party vendor myself, spoke with them, and found out there was a weather delay. I inquired why wasn't I notified of this. The customer should be notified and not have to do all of the guesswork. The vendor said it was due to their computer systems and other orders being backed up. I have a tracking number and still have to wait until Monday to see if things get moving to reschedule another delivery. The vendor said Crate & Barrel should have provided me their contact information. Crate & Barrel blamed the 3rd party vendor. All in all this has been a very bad experience. At this point, I just want my bed to arrive. Whether or not, I will every buy from Crate & Barrel remains to be seen. They have not lived up to solving this issue and should have available contact information for 3rd party vendors.

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Customer ServiceStaff

Reviewed Feb. 16, 2022

I apparently lost the check they sent me for a return, approx $400. I emailed corporate office and was told I needed to go to actual store. I called KOP store and spoke to Tiffany. She was excellent. She reviewed the process with me. She then called me and stated she was not able to reach the right person but she would try again the following week (this was a Friday); she called the following week to state she did reach correct dept and she wasn't sure how long to get an answer but would keep me updated. She then called a couple days later to state they found that the check was never cashed and would issue me another. Keeping in mind that I expected to get another check sent, what was wonderful was the customer service I received from Tiffany. Pleasant, Professional, excellent follow up. They should do something for this employee. They will have my business for life!

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Crate and Barrel