About Crate and Barrel
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,300,152 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I had placed an order on 11/02/20 for kitchen bowls. As of 12/09/20 never received the item and went to check the status on site and saw the order under cancelled status. No email regarding this was received. Very Very poor customer service.
I just picked up a beautiful fireplace screen in pewter. I had already read the reviews on the store website and was advised that this was very simple to assemble because it involved simply attaching the two feet at the bottom with two screws. Well, I got my lovely screen today. I went to put the two feet on with the two screws (one screw per foot) and discovered to my horror that this was one of the more complicated assemblies I have ever faced (and I put together a LOT of furniture.
The problems included: (1) the holes for the screws were not circular! There was metal material in one of the screw holes which did not permit the screw to turn in the hole. I had to "ream" the hole to fit the screw. (2) One of the screws was rusted, so I had to oil it in order for it to turn in the hole (once reamed). (3) The holes for the screws were so close to the body of the screen, it was almost impossible to turn the screws into the feet. Most significantly, (4) I was not provided an Allen wrench for the holes in the screws (why weren't they just phillips head screws???).
The instructions said that an Allen wrench was included, but the box with the two feet said that it only contained the two feet with two screws. No Allen wrench. Well, that's okay because I have a zillion Allen wrenches, so I assumed that this would not be a problem. Of course, not a single one fit the rather large opening. Either my Allen wrenches were too large or too small. So I ended up using a pliers to try to turn the screws. It was ridiculously difficult for two little screws. I still gave this screen a 3 rating because it really is beautiful, despite the fact that the feet are not tightly screwed in and are therefore a little bit wobbly and because of how difficult assembly turned out to be.
I purchased furniture in July. It was not made clear to me that I had to call them to release my piece from their own warehouse even though they arranged for the piece to be shipped by a third party shipper and were paying for it. That was eight weeks ago. I have no idea now if I will ever receive what I ordered. Will never order from C&B again.
Ordered a wedding gift and trying to find out delivery. You can not get through via phone and have to text for inquiries. I held for an hour and finally hung up. It would be nice if someone would respond and give me a tracking number. I will call FedEx myself. Not worth the headache or frustration. I will never order from company again. You should be able to talk with a live person.
Order a coffee table and had the options when also requesting a credit card rewards or 6 month interest free payment. 1st the order went in back order and then on hold. I received the credit card but the credit card and order was never linked so I never received the promo. Could not reach customer service. There are no live people only texting. They placed my order on hold cause I owed money but they never sent me a bill. What a disorganized company. What an impersonal customer service. They would rather lose a 1200.00 dollar order than pick up a phone. That should tell you what kind of company they are.
Crate & Barrel, what happened to you? Let's just say this company has taken a nosedive in customer service, particularly their online department. I placed an order online for an item that was backordered. Before placing the order, I contacted customer service via text (they no longer are taking phone calls?) and the rep assured me I wouldn't be charged for the item until it was available. Well that turned out to be a lie, because right before I hit “Place Order” I was warned that I'd be charged a 50% deposit. Uh, OK, whatever. I also asked for a coupon to be applied to the order that wasn't working for me, and, again, the rep reassured me it'd be done. Well, I contacted them 24 hours later, after it appeared the full amount was now being charged to my credit card.
Not only did they knowingly charge the FULL AMOUNT of the order despite what I agreed to on their website (50% deposit), I found out the 20% also wasn't applied. They tried to weasel out of applying the discount because they claimed it wasn't a valid coupon AND said that I would have to pay the full amount because it was a store pick-up versus having it shipped. That made no sense to me and certainly wasn't disclosed when I made the purchase, which means they are fraudulently charging people amounts they don't agree to. I immediately told them to CANCEL the order and I'll never be doing business online again. What a nightmare!
Back in March I placed an order for a bread maker. Called them and wanted to cancel it and they said it has already shipped and nothing they can do. 2 months later I received this order that at one time was canceled. Wow, 2 month shipping in the U.S., nice try Crap and Barrel. Your excuses and lies are worst than a kindergarten student.
Finally after many attempts of calling customer service, I called a store and talked to your employee who said your operations suck, big time. Their words. After customer service, got back to me almost 3 months later the package was picked up by a carrier they paid for, because I wasn't, cause they are dumb and liars. Here we go and it's mid August and past their 6 to 8 week return policy, to receive credit and I still haven't received anything. The worse company to deal with, find somewhere else to go. If my choice -5 stars.
Ordered an expensive shower curtain for my new house. Returned it unopened as I found a substitute. Nothing, no reply. Contacted PayPal who decided the case in my favor. After PayPal resolution a month ago, still no reimbursement. Bad vendor. I will never buy from them again. And, if you're smart, you won't either.
I purchased an outdoor umbrella from Crate and Barrel online back in May, understandably due to the pandemic things were delayed with delivery. Once the umbrella was received I realized it was too small and I wanted to exchange for the next size up. After multiple attempts and being on hold for over two hours each time with no pick up, multiple text requests and emails with no response either, I was finally able to complete the return via text message communication. After the return was received it took another few weeks to receive the credit.
Finally when I tried to order the next size up umbrella the price had increased from the sale price that was in place when I ordered the first time. I was told that leadership wouldn't honor the request to match the previous discount, they did offer a $50 credit for the the misery I experienced, but the overall increased price is now significanty higher and the umbrella is on backorder until September. Had I received better customer care upfront I could have completed the return in a timely manner and purchased the replacement umbrella at the original discounted price and I would have been satisfied. Overall it's hard to accept such poor customer care from a national company, so many other options available online and locally, I won't ever purchase from Crate and Barrel again. Good luck and God bless!
CLOSED OUTLET in Dawsonville, GA - REMOVE PHONE NUMBER PLEASE - 15 + years of torture is ENOUGH!! This number is my home phone for over 13 years! I'd begged Crate & Barrel to remove it several times, but they've ignored the harassment they've caused by their negligence!
Crate and Barrel Company Information
- Company Name:
- Crate and Barrel
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.