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I would give it 0 stars if I could. Big Lots has replaced my Broyhill section twice due to defects and now my 3rd one arrived with the support under the arm missing, all the black lining was already torn and gapped leaving huge holes and all the couch fabric is saggy and ripping away from the seams and frame is squeaking, I’ve only had the 3rd couch for 3 months.
I bought two leather couches and I was so excited because it was exactly what I wanted. However, within a year, I noticed that the cushions were cracking, peeling and of course they're not reversible. Every time I try to call they will tell me they were going through bankruptcy. I can certainly see why. All I wanted was two couch cushions. The other one we barely sit on It looks great. But the one that we are sitting on has to be covered up at all times. I have never been so disappointed in a company as I am Broyhill.
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We purchased a sectional, ottoman and reclining chair in February of 2020, the furniture was delivered in March of 2020, within only 2 months the furniture began to creak terribly and the reclining chair and one piece of the sectional have runs and frays in the material, the quality of this furniture is well below expectation, it didn't even last 3 months. I have submitted complaints to Big Lots and Broyhill directly and received nothing in response. This furniture looks as though it is several years old and we have only had it for 3 months now. I have submitted pictures and the receipt and they have not responded in any way to resolve this issue.
I purchased a Broyhill sofa in 1994, it is now 2019 and this sofa has been great! The cushion covers can come out of the fabric which is completely washable. The back cushions unzip so it is easy to do repairs and clean cushions attached to the back of the sofa. It is so sturdy, has been moved several times and holds up to all the traveling as well as lifting and moving. I love this sofa so much that when it is time to replace it, probably soon since the fabric is starting to thin, I am buying the same sofa again even though I would prefer to have a sectional.
Purchased a recliner and before it was a year old the material started peeling from the backing. We now have to keep a blanket over the recliner to keep pieces of material off our clothes and the floor. So much for a supposed quality product. Can't find a Broyhill website to file a complaint.
Paid $3,500 for a white sectional, always covered with a blanket unless company coming over. Only my wife and I here, the whole Sectional is delaminating, even on the back of it!!!! Worst expensive purchase ever. Asked store in Lecanto where it was purchased, told out of luck!!!!
I am very happy with my living room set. I’ve had it for four years. Easy really easy to keep clean. Microfiber brown. Beautiful. I get compliments on it always. I would like to know if I can get replacement foam for the couch, it has been slept on a lot more than it should have.
We purchased our Broyhill couch about 6 years ago from Ben's Fine Furniture on Port Huron Michigan. The couch was very appealing and the selling point was the springed cushions. This past summer I had repair out due to the back cushions sagging etc... The repairman said the couch was off warranty but I could purchase new cushions. Today I noticed the seat cushion looking lumpy. Lo and behold we popped a spring. I find this just crazy. My last couch was a La-Z-Boy which outlast 3 kids, 4 dogs, 2 cats, a move from Michigan to Chicago to join my son and daughter in law in their new home.
It was 22 years old before it was retired. But here we are with our not so very old Broyhill with saggy back cushions and sprang springs. After reading this list of complaints I am totally appalled to find this is a known issue with Broyhill and nothing can be done and the company is allowed to continue to sell these products. There is no consumer protection. I will call Broyhill but already feel defeated.
I spent over $1600 on Broyhill Sawyer Collection sofa and loveseat intended to purchase leather, but the salesman convinced me that "Performance Leather" was the way to go. Shortly after the warranty on the "performance leather" fabric expired the furniture started to peel - the "leather" separates from the fabric underneath leaving an unsightly mess. I contacted Hardee Furniture in Rocky Mount, NC where I purchased the set and was told jokingly "yeah, there was a manufacturer problem with that material - that's why the company went out of business." They, nor Broyhill offered any compensation for a sofa that barely lasted 18 months. The peeling is so bad on both pieces that I am embarrassed for even my family to visit. I cannot afford to replace it yet and have to vacuum up unsightly pieces of "performance leather" every day. I will never shop at Hardee Furniture again and will never purchase another piece of Broyhill furniture.
It is with great sadness that I have to finally buy a replacement for the Broyhill upholstered chair that we have enjoyed since 2008. This has lasted through two teenagers doing hours of homework in it and then sleeping in odd positions/hours that only young people can. I hope that I can find another Broyhill distributor to replace this important family memory.
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