Broyhill Reviews

I purchased a Broyhill wood burning outdoor fireplace and the product was defective. The holes were not lining up when tried to assemble. I have to make new holes. Also 8 nuts were missing. When call customer service they were very rude and I had to send all kind of proof for the missing nuts. I am not buying this products anymore.

Growing up Broyhill was the best. Recently, it’s very poor quality. It literally falls apart. The throw pillows are made up of some trash material. It’s very itchy fiber. It does not hold up. Broyhill is trash.

I purchased the Broyhill Eastlake Screen House from Big Lots, unfortunately I didn’t assemble it right away. When we opened the box the screen panel was broken. It looked like it was packaged with the damaged door. The door was bent outward and the screen was torn. I reached out to Big Lots and they would not help me. I now have a $2500 gazebo that is a piece of trash. It was also missing parts and I have not been able to replace the missing parts or the damaged door. PLEASE DO NOT PURCHASE ANY TYPE OF OUTDOOR ITEMS MADE BY Broyhill. You WILL REGRET IT. I have no way of replacing damaged and missing parts.

I purchased a Broyhill Wesley Leather power recliner from Big Lots. It was the floor model and when I got it home I realized that they didn't give me the power plug for it. No big deal, they were doing major discounts/sales so I'm sure they wouldn't be able to find one. I purchased one for 10 bucks and it worked great for one night. The next day I went to sit down for a few minutes, put the legs out and SNAP, the whole back snapped in half. We looked at the back and indeed the piece of wood that was holding the back up was very thin (more like quarter inch luan). I tried to talk to their warranty people, who set me back to big lots since they only do replacement parts and not the whole back. Unfortunately by that time, big lots had gone out of business and they couldn't help me. So much for a 2 year warranty...

I have bought two tables at Big Lots and I was very pleased with them. When I bought my sectional I was looking forward to many years of enjoyment. Unfortunately as soon as it was delivered I started noticing problems. The legs were scratched, there was a very annoying rope like thing under the arm rest where I sat. I went back to the store and spoke with the manager, showed her my receipt and she said she would get me some more legs and try to find a replacement for the section referred to. I should also say that we had a new trainee ring us up and he told us how long it would be before our delivery date. We waited, no delivery, went back to store and lo and behold we were told we couldn't get it because Broyhill had closed its doors so we had no recourse but to take the sample from the floor. The manager had a fit when she found that out.

I bought a Broyhill outdoor dining set from Big Lots (they own Broyhill). It's on its 2nd summer. It's kept covered in inclement weather. The table top is chipping and peeling. It's completely ruined. Big Lots will not stand behind their Broyhill product. Please don't waste your hard earned money on Broyhill.

We bought a hard top metal gazebo from Big Lots a few weeks ago and it was advertised as a 10 ft × 12 ft gazebo. When putting it together I noticed that it was much shorter than my previous gazebo, so I measured it. Come to find out, the gazebo was NOT a 10'×12' but a 10'×8' gazebo instead. This isn't a Big Lots issue because it was from the manufacturer. When looking on the box it says 10ft×12ft as advertised but when you look at the measurements on the box in inches it comes out to how big the gazebo actually is. This advertisement is very misleading to consumers and something needs to be done about this.

It was time to replace a decent but very uncomfortable wayfair couch so we shopped all over, looking at any budget up to $5K just to hopefully find one that our whole family could enjoy comfortably. After an entire day of shopping, we all agreed the Broyhill Fresno sectional at Big Lots was by far better looking and feeling than all the others we tried. It cost a fraction of the others, at $1200 plus 15% off so were able to get a 3 year insurance policy in case we stained it or anything happened. Now we hang out together all the time; big enough for the 4 of us. It is very well built, frame and fabric holding up superbly after 6 months, and my daughters and I even sleep on it sometimes and love it. We have owned and sat on a ton of couches, and this one is the best we’ve found. If and when it’s time for another, it’ll be a Broyhill.

I ordered a Broyhill Tripoli couch from Big Lots. The couch took 6 weeks to come into the store. When I got the couch home one of the legs was missing a stud so it could not be installed. The issue is with Broyhill not Big Lots because the leg was from the factory sealed in plastic. This is the problem with furniture being made OUTSIDE the USA. There is no quality control! I will not be buying another Broyhill couch again!

In 2009, I purchased a Broyhill sofa and loveseat. I had an issue with the thickness of the cushions, but Rothman Furniture at the time worked with me and Broyhill supplied all new cushions. Since then, I’ve never experienced a problem. In 2016, a friend of mine, purchased his first villa, and liked my furniture so much that he too, went out and bought the Broyhill sofa, and two matching chairs.

The couch is falling apart every single day. I paid a lot of money for this couch, and it is not nice at all. My kids have cut their self on the staples from the arm. Big Lots told me they didn’t have the legs for my chair or my couch so the couch is so low to the ground. It’s hard to get off of it. Is uncomfortable.

I have bought several furniture items from this location and never had an issue. I purchased a Broyhill Tripoli sectional and ottoman that is only a six months old and it looks like it's ten years old. Poor quality. I spoke with two managers at this location and was told they don't cover squished cushions. The ottoman has had the coil spring fall off. The sectional itself is sinking on one side, the arm rest on one side is now just a board covered with fabric and there is a staple or nail sticking out on one side. I was told by the managers to keep checking in...My warranty will be over by the time they address this situation. I asked if I could exchange it for another brand and was told they don't do that. I love the sectional just not the poor quality. I will not be purchasing any furniture there anymore.

But I buy a couch from Big Lots and the recliner chair. Do you know that not even 8 months out of buying it when you sit on it it felt so bad that you can't sit on it? They won't take it back. They won't give me another one no matter what. Do not waste your time buying any furniture from big lots. They are deliberately ripping 1600 dollars people off. They know their furniture is no good. Everybody has the same complaint about their mattresses about their couches. Don't do it please. I wish I had seen a review on this before I bought it. I lost $1 in furniture that a year later it's all trash. The box spring collapsed twice. The recliner chair fell into two twice and the couch you can't even sit on one end of it because it sags all the way down and makes a funny snapping noise.

I bought a Broyhill weighted blanket with a cover for my son for Christmas. We opened it up put the blanket in the McCormick blue cover tied it in like directions. By morning it had slide off bed and was all bunched in one corner. It doe not have sewn in blocks to keep beads from moving all over the place. I make weighted blankets so, I know that it should have channels to keep the beads from sliding.

I would give it 0 stars if I could. Big Lots has replaced my Broyhill section twice due to defects and now my 3rd one arrived with the support under the arm missing, all the black lining was already torn and gapped leaving huge holes and all the couch fabric is saggy and ripping away from the seams and frame is squeaking, I’ve only had the 3rd couch for 3 months.

I bought two leather couches and I was so excited because it was exactly what I wanted. However, within a year, I noticed that the cushions were cracking, peeling and of course they're not reversible. Every time I try to call they will tell me they were going through bankruptcy. I can certainly see why. All I wanted was two couch cushions. The other one we barely sit on It looks great. But the one that we are sitting on has to be covered up at all times. I have never been so disappointed in a company as I am Broyhill.

We purchased a sectional, ottoman and reclining chair in February of 2020, the furniture was delivered in March of 2020, within only 2 months the furniture began to creak terribly and the reclining chair and one piece of the sectional have runs and frays in the material, the quality of this furniture is well below expectation, it didn't even last 3 months. I have submitted complaints to Big Lots and Broyhill directly and received nothing in response. This furniture looks as though it is several years old and we have only had it for 3 months now. I have submitted pictures and the receipt and they have not responded in any way to resolve this issue.

I purchased a Broyhill sofa in 1994, it is now 2019 and this sofa has been great! The cushion covers can come out of the fabric which is completely washable. The back cushions unzip so it is easy to do repairs and clean cushions attached to the back of the sofa. It is so sturdy, has been moved several times and holds up to all the traveling as well as lifting and moving. I love this sofa so much that when it is time to replace it, probably soon since the fabric is starting to thin, I am buying the same sofa again even though I would prefer to have a sectional.

Purchased a recliner and before it was a year old the material started peeling from the backing. We now have to keep a blanket over the recliner to keep pieces of material off our clothes and the floor. So much for a supposed quality product. Can't find a Broyhill website to file a complaint.

Paid $3,500 for a white sectional, always covered with a blanket unless company coming over. Only my wife and I here, the whole Sectional is delaminating, even on the back of it!!!! Worst expensive purchase ever. Asked store in Lecanto where it was purchased, told out of luck!!!!

I am very happy with my living room set. I’ve had it for four years. Easy really easy to keep clean. Microfiber brown. Beautiful. I get compliments on it always. I would like to know if I can get replacement foam for the couch, it has been slept on a lot more than it should have.

We purchased our Broyhill couch about 6 years ago from Ben's Fine Furniture on Port Huron Michigan. The couch was very appealing and the selling point was the springed cushions. This past summer I had repair out due to the back cushions sagging etc... The repairman said the couch was off warranty but I could purchase new cushions. Today I noticed the seat cushion looking lumpy. Lo and behold we popped a spring. I find this just crazy. My last couch was a La-Z-Boy which outlast 3 kids, 4 dogs, 2 cats, a move from Michigan to Chicago to join my son and daughter in law in their new home.

I spent over $1600 on Broyhill Sawyer Collection sofa and loveseat intended to purchase leather, but the salesman convinced me that "Performance Leather" was the way to go. Shortly after the warranty on the "performance leather" fabric expired the furniture started to peel - the "leather" separates from the fabric underneath leaving an unsightly mess. I contacted Hardee Furniture in Rocky Mount, NC where I purchased the set and was told jokingly "yeah, there was a manufacturer problem with that material - that's why the company went out of business." They, nor Broyhill offered any compensation for a sofa that barely lasted 18 months. The peeling is so bad on both pieces that I am embarrassed for even my family to visit. I cannot afford to replace it yet and have to vacuum up unsightly pieces of "performance leather" every day. I will never shop at Hardee Furniture again and will never purchase another piece of Broyhill furniture.

It is with great sadness that I have to finally buy a replacement for the Broyhill upholstered chair that we have enjoyed since 2008. This has lasted through two teenagers doing hours of homework in it and then sleeping in odd positions/hours that only young people can. I hope that I can find another Broyhill distributor to replace this important family memory.

On Nov. 11, 2017, we purchased a Lane sofa and chair from the Broyhill store in Aurora, Colorado, and was told because of the holidays, the estimated delivery would be Jan. 15, 2018. I hadn't heard anything so I called and was told there was a problem with the fabric, so they had to order new fabric. Then I was told there was an ice storm and the factory closed for two days. On Jan. 26, I was told it was shipping that day. On Feb. 6 with no call about a delivery, I was told that it shipped, but to a distribution center in North (or South) Carolina, and that it was out of their control because now it was with the trucking company who has to wait for a full truck to Colorado.

Purchased a full sofa set 3.5 years ago. Under totally normal use (aka "sitting on it"), their "performance leather" material is now literally falling apart. Warranty has expired (what a coincidence), so I contacted Broyhill to ask what is going on. Was told that this is a known issue with their "performance leather", but that they won't do anything to fix it. Must now upholster the entire sofa set (with a material that doesn't fall apart after 3 years) or buy a new sofa. Do NOT purchase anything from Broyhill. Ever.

I bought the Broyhill Laramie sofa, chair and ottoman in 2011. From the very start, I found this sofa very uncomfortable. I hardly used it. Now that my back and neck issues have worsened, the furniture is almost unusable. It makes my arms and legs go to sleep if I'm trying to nap on it. What's worse, I had the furniture professionally cleaned for the first time a month ago. WRONG move. The stuffing, upon being wet, has smelled up the house. It's a chlorine/ammonia smell that is absolutely horrible. How a product can look so nice and turn out to be such a bomb is very frustrating and discerning. The fabric has not held up. I have cats, yes that's bad for any furniture, but one single cat that has never destroyed anything else has wasted this fabric. It has torn as easily as aluminum foil. DO NOT BUY THIS FURNITURE.

I purchased a Broyhill sofa from a local furniture store a few years ago. I tested out many before I chose this one. I live alone with no pets and expected to get at least 10 years out of this sofa as I have with previous models. At first this was a very comfortable piece of furniture, but within a year I noticed the material was chafing badly but the main problem was with their duracoil spring system. Now this is what makes the sofa so comfortable at first, but I noticed something was going on with the cushions. I have worked in the furniture business and decided to take the cushion apart, so when you take off the cover you see the foam is a covering for the duracoil system inside.

Just under two years ago we purchased a Sofa and Loveseat for the Hearth Collection. The description of the Loveseat is A/O 8785-85/2p 8592-85 and the Sofa A/O 8785-85/2tp 8592-85/. The only person using this furniture is myself and I weigh 130 pounds. My husband special ordered a La-Z-Boy recliner. At the time of purchase I thought of ordering La-Z-boy furniture but I have always heard that Broyhill furniture is a good solid product. We had La-Z-Boy for the last 20+ years and now my son is using it. The problem with the loveseat is the cushions which are being replaced have bad coil springs. When it comes to the sofa the back cushions look droopy and out of shape.

I ordered a sofa and oversized chair from Wallis Furniture in Carbondale, Pa. It took 8 months to get sofa and well the chair was a different story that took another 6 months to get. The store said that the manufacturer didn't have fabric and so I picked a new one and still never received. I got a regular chair not oversized and now almost 3 years later the springs are popping in cushions! I will never buy Broyhill nor order from Wallis furniture again???

My wife and I brought this leather sofa three years ago from Hudson's Furniture. We paid $1300 for it. Two weeks ago, the lady who cleans the house lifted one of the sofa pillows and saw a thick black spring popping out. We have no children and nobody has ever stepped on the couch. How does this happen with a supposedly quality piece of furniture? So we called up and they said the spring is guaranteed for 5 years! They said they'd send me the spring...HUH? They told us we'd have to get our own repair person in but luckily we'd be getting the spring for free. Needless to say we will never purchase another piece of Broyhill Furniture and neither should any of you!

Our family has shopped at Boscovs for many years. We have relied on the higher quality that they seemed to offer. This month was the first experience buying furniture at Boscovs. We ordered a Broyhill Monica couch which had a delivery charge of $75.00 along with the cost of the couch. On the day of the delivery my wife received a call from the delivery people, that their truck would not climb our driveway. She had to take her vehicle down to the road and shuttle the couch up our driveway for them.

In April 2010, I purchased a Broyhill sofa, accent chair and oversized chair with ottoman from a very reputable furniture store in our city. It was my retirement present to myself. One of the things that sold me was the firmness of the sofa. After about three months, the foam in the cushions became very soft. I contacted the furniture store, and they brought me new foam inserts for the two sofa cushions. After a few more months, the foam softened up again. The sofa is the main seating area in our living room. The other chairs have not softened up as the sofa has. I guess it's because we don't sit in them as often.

I purchased a couch and a loveseat from Wright’s Furniture. I bought Broyhill because I thought that it was a midline good quality couch. First week, it squeaked. I contacted them and a repair person came and tried to find the problem, but ended up reconnecting some hinges. It squeaked again and another repairman came, each time with a repair cost involved. I contacted Broyhill, or the Heritage Home Group and they too would not honor anything because it was a month out of warranty. So, there are many choices of couches to buy, don't waste your money on anything Broyhill. Poor quality, and they do not have good customer service. Spend your money elsewhere.

I bought a Broyhill, a couch and chaise, and as soon as you sat on it, the material look spotty. Not attractive at all. I was very particular about my furniture and did not entertain so it was very discouraging to see this. The wood is good quality but the cushions not so much. I purchased it from Wickes and they closed shortly after I bought it so I had no recourse. I never let my pets on the furniture but after being so disappointed I don't care. I gave a beautiful sand color couch away with reflex cushioning 100% guaranteed.

Purchased Broyhill Sectional (Hamilton's sofa gallery) two months ago. DO NOT BUY BROYHILL! Thought it would be decent furniture, made in USA, etc. The couch has never been "right" from the beginning. Not well made, stapled (regular, not furniture/wood staples), ottoman is 2 inches lower than couch...on and on about the poor quality. It is clear that the couch I waited almost 6 weeks to receive is junk. I would have been better off purchasing a deal sectional at JCPenny and knowing that it was for short term.

Purchased a Broyhill sectional sofa at Hudson Furniture in Melbourne, FL... The material began to deteriorate within the end of the year even though it was covered at all times... We contacted Hudson & we're very surprised that nothing could be done since it was over a year old... & that it was on sale...

Last night while reading in bed, the bed suddenly broke and fell several inches. Turned out the rail that holds mattress and box springs split where it attached to the headboard split and will no longer stay attached to headboard. Checked the other end of the rail where it attached to the foot board and it also is splitting. It has some kind of a hook that apparently attaches to the post of the headboard and when it split, it no longer would hold the rail in place. I don't know of any way to fix this other than stacking some bricks underneath to support the mattress and box springs. By the way, so you'll know, I only weigh 130 pounds.

We ordered our sectional sofa through Wayfair on April 29, 2015. We were told to expect delivery by July 8, 2014 and received it October 2014. It was a horrendous process with Wayfair sending in a free sofa to use until we got our sofa we purchased for $2,400. We then had to order three additional pieces through a local dealer so the sectional would fit together as the pieces sold by Wayfair would not fit together. This brought us up to spending about $3,000 total on the sofa. About 6 months following our using the sofa the "leather" started to peel off the sofa, exposing the fabric liner underneath. Despite the claims that their "leather" is durable and a performance product. The couch looks horrendous.

I purchased a 100% leather sofa and chair from manufacturer Broyhill which I waited six months for and had it in my house. No time when leather started turning white on the seams and cushions started peeling. Contacted Broyhill who in turn sent me back to where I purchased it from Rahey's Furniture who is their larger supporter of this furniture and did manage to get it replaced, sofa only because I was still within my warranty. The replacement sofa started to turn white on the seams and cushions started to peel again. Contacted them and they sent me back to the store who I purchased the product from. My sales person Bill the manager at the store very uncaring, said I was out of warranty and there was nothing he could or would do. Warranty was up. Go back to Broyhill.