Broyhill Reviews

Growing up Broyhill was the best. Recently, it’s very poor quality. It literally falls apart. The throw pillows are made up of some trash material. It’s very itchy fiber. It does not hold up. Broyhill is trash.

I purchased the Broyhill Eastlake Screen House from Big Lots, unfortunately I didn’t assemble it right away. When we opened the box the screen panel was broken. It looked like it was packaged with the damaged door. The door was bent outward and the screen was torn. I reached out to Big Lots and they would not help me. I now have a $2500 gazebo that is a piece of trash. It was also missing parts and I have not been able to replace the missing parts or the damaged door. PLEASE DO NOT PURCHASE ANY TYPE OF OUTDOOR ITEMS MADE BY Broyhill. You WILL REGRET IT. I have no way of replacing damaged and missing parts.

I purchased a Broyhill Wesley Leather power recliner from Big Lots. It was the floor model and when I got it home I realized that they didn't give me the power plug for it. No big deal, they were doing major discounts/sales so I'm sure they wouldn't be able to find one. I purchased one for 10 bucks and it worked great for one night. The next day I went to sit down for a few minutes, put the legs out and SNAP, the whole back snapped in half. We looked at the back and indeed the piece of wood that was holding the back up was very thin (more like quarter inch luan). I tried to talk to their warranty people, who set me back to big lots since they only do replacement parts and not the whole back. Unfortunately by that time, big lots had gone out of business and they couldn't help me. So much for a 2 year warranty...

I have bought two tables at Big Lots and I was very pleased with them. When I bought my sectional I was looking forward to many years of enjoyment. Unfortunately as soon as it was delivered I started noticing problems. The legs were scratched, there was a very annoying rope like thing under the arm rest where I sat. I went back to the store and spoke with the manager, showed her my receipt and she said she would get me some more legs and try to find a replacement for the section referred to. I should also say that we had a new trainee ring us up and he told us how long it would be before our delivery date. We waited, no delivery, went back to store and lo and behold we were told we couldn't get it because Broyhill had closed its doors so we had no recourse but to take the sample from the floor. The manager had a fit when she found that out.

I bought a Broyhill outdoor dining set from Big Lots (they own Broyhill). It's on its 2nd summer. It's kept covered in inclement weather. The table top is chipping and peeling. It's completely ruined. Big Lots will not stand behind their Broyhill product. Please don't waste your hard earned money on Broyhill.

We bought a hard top metal gazebo from Big Lots a few weeks ago and it was advertised as a 10 ft × 12 ft gazebo. When putting it together I noticed that it was much shorter than my previous gazebo, so I measured it. Come to find out, the gazebo was NOT a 10'×12' but a 10'×8' gazebo instead. This isn't a Big Lots issue because it was from the manufacturer. When looking on the box it says 10ft×12ft as advertised but when you look at the measurements on the box in inches it comes out to how big the gazebo actually is. This advertisement is very misleading to consumers and something needs to be done about this.

It was time to replace a decent but very uncomfortable wayfair couch so we shopped all over, looking at any budget up to $5K just to hopefully find one that our whole family could enjoy comfortably. After an entire day of shopping, we all agreed the Broyhill Fresno sectional at Big Lots was by far better looking and feeling than all the others we tried. It cost a fraction of the others, at $1200 plus 15% off so were able to get a 3 year insurance policy in case we stained it or anything happened. Now we hang out together all the time; big enough for the 4 of us. It is very well built, frame and fabric holding up superbly after 6 months, and my daughters and I even sleep on it sometimes and love it. We have owned and sat on a ton of couches, and this one is the best we’ve found. If and when it’s time for another, it’ll be a Broyhill.

I ordered a Broyhill Tripoli couch from Big Lots. The couch took 6 weeks to come into the store. When I got the couch home one of the legs was missing a stud so it could not be installed. The issue is with Broyhill not Big Lots because the leg was from the factory sealed in plastic. This is the problem with furniture being made OUTSIDE the USA. There is no quality control! I will not be buying another Broyhill couch again!

In 2009, I purchased a Broyhill sofa and loveseat. I had an issue with the thickness of the cushions, but Rothman Furniture at the time worked with me and Broyhill supplied all new cushions. Since then, I’ve never experienced a problem. In 2016, a friend of mine, purchased his first villa, and liked my furniture so much that he too, went out and bought the Broyhill sofa, and two matching chairs.

The couch is falling apart every single day. I paid a lot of money for this couch, and it is not nice at all. My kids have cut their self on the staples from the arm. Big Lots told me they didn’t have the legs for my chair or my couch so the couch is so low to the ground. It’s hard to get off of it. Is uncomfortable.