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I have bought several furniture items from this location and never had an issue. I purchased a Broyhill Tripoli sectional and ottoman that is only a six months old and it looks like it's ten years old. Poor quality. I spoke with two managers at this location and was told they don't cover squished cushions. The ottoman has had the coil spring fall off. The sectional itself is sinking on one side, the arm rest on one side is now just a board covered with fabric and there is a staple or nail sticking out on one side. I was told by the managers to keep checking in...My warranty will be over by the time they address this situation. I asked if I could exchange it for another brand and was told they don't do that. I love the sectional just not the poor quality. I will not be purchasing any furniture there anymore.
But I buy a couch from Big Lots and the recliner chair. Do you know that not even 8 months out of buying it when you sit on it it felt so bad that you can't sit on it? They won't take it back. They won't give me another one no matter what. Do not waste your time buying any furniture from big lots. They are deliberately ripping 1600 dollars people off. They know their furniture is no good. Everybody has the same complaint about their mattresses about their couches. Don't do it please. I wish I had seen a review on this before I bought it. I lost $1 in furniture that a year later it's all trash. The box spring collapsed twice. The recliner chair fell into two twice and the couch you can't even sit on one end of it because it sags all the way down and makes a funny snapping noise.
The other stuff is very cheap and it's a sad part about it is they keep selling it like nothing's wrong with it. Don't waste your time please. I wish somebody would have told me. The sad part about this they don't even care. They try to act like they don't own Broyhill but big lots owns BroyHill. Yes I know that shocking but big lots owns broy Hill. Okay so they are the ones that beating us out our money. It's not broyHill. It is big lots so don't be fooled by them. Do not buy your furniture from there if you're smart.
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I bought a Broyhill weighted blanket with a cover for my son for Christmas. We opened it up put the blanket in the McCormick blue cover tied it in like directions. By morning it had slide off bed and was all bunched in one corner. It doe not have sewn in blocks to keep beads from moving all over the place. I make weighted blankets so, I know that it should have channels to keep the beads from sliding.
I would give it 0 stars if I could. Big Lots has replaced my Broyhill section twice due to defects and now my 3rd one arrived with the support under the arm missing, all the black lining was already torn and gapped leaving huge holes and all the couch fabric is saggy and ripping away from the seams and frame is squeaking, I’ve only had the 3rd couch for 3 months.
I bought two leather couches and I was so excited because it was exactly what I wanted. However, within a year, I noticed that the cushions were cracking, peeling and of course they're not reversible. Every time I try to call they will tell me they were going through bankruptcy. I can certainly see why. All I wanted was two couch cushions. The other one we barely sit on It looks great. But the one that we are sitting on has to be covered up at all times. I have never been so disappointed in a company as I am Broyhill.
We purchased a sectional, ottoman and reclining chair in February of 2020, the furniture was delivered in March of 2020, within only 2 months the furniture began to creak terribly and the reclining chair and one piece of the sectional have runs and frays in the material, the quality of this furniture is well below expectation, it didn't even last 3 months. I have submitted complaints to Big Lots and Broyhill directly and received nothing in response. This furniture looks as though it is several years old and we have only had it for 3 months now. I have submitted pictures and the receipt and they have not responded in any way to resolve this issue.
I purchased a Broyhill sofa in 1994, it is now 2019 and this sofa has been great! The cushion covers can come out of the fabric which is completely washable. The back cushions unzip so it is easy to do repairs and clean cushions attached to the back of the sofa. It is so sturdy, has been moved several times and holds up to all the traveling as well as lifting and moving. I love this sofa so much that when it is time to replace it, probably soon since the fabric is starting to thin, I am buying the same sofa again even though I would prefer to have a sectional.
Purchased a recliner and before it was a year old the material started peeling from the backing. We now have to keep a blanket over the recliner to keep pieces of material off our clothes and the floor. So much for a supposed quality product. Can't find a Broyhill website to file a complaint.
Paid $3,500 for a white sectional, always covered with a blanket unless company coming over. Only my wife and I here, the whole Sectional is delaminating, even on the back of it!!!! Worst expensive purchase ever. Asked store in Lecanto where it was purchased, told out of luck!!!!
I am very happy with my living room set. I’ve had it for four years. Easy really easy to keep clean. Microfiber brown. Beautiful. I get compliments on it always. I would like to know if I can get replacement foam for the couch, it has been slept on a lot more than it should have.
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