Broyhill Reviews

I purchased a Broyhill bedroom set in 2012. I received it in February 2013. The bed frame on the sleigh bed is falling apart. It has 6 wooden legs that screw into wood slats on the bed frame. Every single one has the screw stripped out of them and the nuts that they screw into are either stripped or have come out of the wooden slats. Because of this, the legs constantly fall off or give out on an angle, so there is no center support for the mattresses. Broyhill will only warranty their wooden furniture for one year. I have tried repeated for the last 4-5 months to get them to replace the frame because it is an obvious defect in the design of their product. They sent me 2 legs that are not even the right ones for the bed frame (both are too long), but even if they sent me all six legs it still won't fix the whole problem!

Our sectional was purchased in 2009, is in the living room which we only use on holidays or special occasions. My complaint is the same as everyone else with a Broyhill sofa, the cushions are misshaped and look very messy. Also the upholstery was done with staples and CARDBOARD, the cheapest way you can upholster a piece. I wish I looked at the bottom of the sofa in the store to see the cheap quality. Will never buy Broyhill again.

My husband and I purchased a couch, chair and ottoman in October 2013. In less than two years every single item has a quality issue. The material is the engineered leather and on the trim of the cushions it is peeling away and on the chair... Emailed Broyhill and they said someone would contact me but never did... will never buy again or recommend to anyone!

Ordered a Broyhill couch and loveseat from Huck Finn's in Albany, NY. Ordered it back in October and have yet to receive the loveseat (Huck Finn's had the couch in stock). Every time I call to see the manufacture date, it gets pushed back a week at a time. Better yet, my new estimated completion date is 12/28 and it won't be delivered to Huck Finn's until the END of January. Which in reality means that I probably won't be getting my loveseat until March at this rate since the completion date has been pushed back more times than I can remember.

Ordered furniture in September. Told that furniture would be delivered in 5 weeks. Now December 15th and sofa has yet to be manufactured. Told that they have "problems" in the factory. It reminds me of the movie "Tommy Boy" when Rob Lowe changes all the orders in the shipping dept. I didn't know that Rob now works for Broyhill. Seriously, is there a government agency we can complain to?

Never again will we purchase Broyhill products! Ordered custom made furniture in 2008 and paid premium $$$ with the assurance of Krissi (our sales representative from Grand Pappy's furniture in Chilliwack, BC) that the couch and chairs were the utmost quality. Within months we were having sagging issues with cushions and support problems with the springs and frame. Came out twice to repair the problem only to get back with more problems. Warranty was a joke. Took the items to a highly regarded independent upholsterer who showed us that it cannot be repaired reasonably with any positive results due to the low quality of materials and workmanship to begin with. Just kissed $5700 away. DO NOT BUY BROYHILL UNDER ANY CIRCUMSTANCE!

I ordered 2 Broyhill sofas (with the promise of an 8 week delivery) on July 25 and here it is December 7 and still no sofas. At first they said the order was lost and I would get my sofa in Nov. Now they are saying they don't have the fabric but never mentioned that the other 5 times we called. I understand sometimes things go wrong but this is beyond crazy. So now I have the pleasure of starting all over again looking for a new sofas. Never ever order from Broyhill!

Bought from Brown Furniture in Blue Springs. I have a disabled spine and was excited about the type of back and support these chairs appeared to offer. Within 4 months, the support holding the seat Cushions broke down. Sad. We had always bought La-Z-Boy furniture previously but wanted to try Broyhill. Friends and family are pretty saddened that the chairs that started out helping my disability ended up not supporting me. :-(

I purchased a Broyhill sofa in August. It was going to be 6 weeks for delivery. At 8 weeks I called to find out the status of my order. I was told there was an "issue" with Broyhill and orders got lost. My sofa was now in production and it would be ready to ship on November 16th. It is now December 1st. I called for a status and was told that it is in production but they would get back to me when Broyhill could give them a more firm answer. I went through Thanksgiving without a sofa. I ordered in the summer and from the sounds of it I wouldn't be surprised if I go through Christmas too. I am so very disappointed with this whole ordeal. I will never purchase anything from this company again.

I don't even have my furniture and I am complaining. Ordered a Broyhill LR set in August and were told it would be delivered in 4 weeks. When that date arrived, and WE followed up (because of course we were not called) our distributor told us that Broyhill had JUST informed them that they previously lost 800 orders and that that they had just found them again and were starting to fill the backlog. Broyhill evidently withheld the info of losing the orders until the last possible moment. I double-checked my understanding. WTF? LOST 800 orders?

We bought a Broyhill couch and love seat in 2013. We were told by the furniture store that these were high-end pieces. Within the first year the cushions started to get deformed and by the time we called for a warranty defect, we were told the warranty ran out. The furniture store never put a call into Broyhill to see about a recall or a defect. Now the cushions are so bad that you can't sit on them at all. There are coil springs which are popping out of the fabric. We are so disappointed in this furniture and the store where we bought this. We have made many purchases at this store and they won't stand behind the Broyhill name.

I purchased a living room suit and within 6 months the material started to peel off the sofa. They replaced the two cushions with new covers. One year later I am stuck with a living room set that is terrible. The back has peeled and is cracked and that was the purpose of buying a new one and replacing what I had. So disappointed in this furniture. Wasted my money for sure.

We purchased a Broyhill dining room set in Nov. 2014 and we love it. But last Wednesday, my husband dropped a small amount of ice cream on the fabric of one of the chairs and there was nothing in the paperwork that came with it to tell you how to clean it. So we just used a damp cloth and it made a brown water circle on it. So we tried some upholstery cleaner on it and that just made a bigger water circle. I contacted Broyhill and they are refusing to do anything about it. They said the one-year warranty was just for manufacturing defects - if that is all it's for, it's no good to have.

Received new furniture from Goldsteins in Hermitage. It is dirty. They sent service people twice to clean it, unsuccessful. I want it replaced and they are still deciding. $2500.00 and it's a dirty white. I am very disappointed with Broyhill and Goldsteins and will spread the word, not to buy their products. I wish that I would have reviewed this before. Broyhill is to be a top name in furniture and Goldsteins say that they have been in business for 150 years. I will NEVER recommend either.

I purchased a sofa, loveseat, chair and ottoman three months ago. The backs of the pieces have collapsed. When I went into Akins Furniture, Dogtown, Alabama, my first words were "We don't purchase furniture often. Please direct me to your better furniture because I don't want something that will need to be replaced in 6 months." Well, it didn't last that long. Paid $2000 for set. When I called store to complain, I was told that the backs had to be "fluffed"! Unzip the attached backs from the bottom, pull out the stuffing, and "fluff." When I got the stuffing out, it was obvious what was wrong. The filler had all settled to the bottom of the cushion. There were no seams in the cushion to keep the filler from packing down. It was not a solid cushion, rather "fiberfill" type material that had collapsed and lumped.

We order the Sectional in March and received it in May. It was a custom order fabric. It is a mess. I don't even know where to start. The cushions are not straight, the fabric pattern doesn't match along with a seam on the cushion for the chaise. The back cushions are stuffed with fiber filling with no structure or support. The piping is not even close to straight. The back of the sectional fabric isn't straight and the corners are lifting. They have been unresponsive and it looks like the retailer is used to it. Never again would I buy BROYHILL.... I have bought far less expensive furniture that is far superior quality. Sorry that "Made in America" is on their label.

Purchased my Broyhill couch in Feb of 2014 and by March of 2014 the cushions had gone flat. I contacted Broyhill directly and have not received an answer. Now 1 yr later my middle back couch cushion is starting to rip in the back... I will NEVER purchase Broyhill again!!!

In 2003 I purchased the Attic Heirloom LR set from Raymour & Flanigan for $2,500. It has not held up well to say the least. The cushions lost their shape in short order in spite of flipping and rotating them. The wood framework has come apart numerous times. The love seat is misshapen and gas been supported with a piece of plywood under the cushions for years now. The fabric has frayed terribly. All this in spite of our best efforts to make the furniture last. A horrible value. The coffee table and TV cabinet are sturdy but the couch and love seat are absolute garbage. I don't believe I will buy anything more from Broyhill or Raymour & Flanigan ever again.

I purchased a Broyhill complete bedroom set - headboard/footboard, armoire, dresser, mirror and 2 nite stands 17+ years ago and even after daily use for 17 years the pieces are as great now as when new! Drawer slides are perfect, finishes look new, it is an incredibly well made set. I would keep it but am downsizing.

We purchased a 3 cushion sofa (Broyhill) 1 year ago at Langlois Furniture in Muskegon, Michigan. We only had the sofa about 5 months when the pillows on the back started sagging. My husband and I are the only people that live here. We are small people. The sofa is so uncomfortable we don't even sit on it. What a waste of 800.00 dollars. Thank you.

The spring on the couch broke and when you sit down, there is a knot in your butt. The chair cushion is not sturdy. The cushion is being smashes down as people sit in it. The furniture is only 3 years old. Our last furniture lasted 10 years and it was not broyhill. I would tell anyone that asked me about broyhill, I would tell them not to buy it. Broyhill Furniture Does Not Last and the company does not care.

One of their associates contacted me for personal reasons with angry email using Broyhill Furniture letterhead in his personal email. I contacted company to ask is that how their representatives are supposed to represent their brand but never got response. I will never buy furniture from Broyhill Furniture.

We purchased a sofa and chair and when we went to pick it up, the store they told us that our Broyhill distributor was not available and we could not have our furniture as Pride Furniture went bankrupt. We paid for the entire purchase including scotch guarding and delivery and now we would like to know where Broyhill is manufactured so we can go there and try to follow up. Anyone else know this even though many retailers sell the product. We would like to know where it is manufactured.

I got a sectional with custom fabric. I have had the sofa for a year and the fabric is not holding up at all. The sectional design is odd. The main part of the sofa separates from the longer part. The worst sofa I have ever bought. I contacted Hudson Furniture in Tampa to discuss the fabric and they were no help. Never buying Broyhill again.

Bought our leather sofas, love seat and ottoman, to which are all falling apart. Had them less than 3 years and the stitching is coming undone on all 4 pieces we bought. Would never buy from this company ever again. Worthless junk for retail prices.

I have a leather couch I bought that's fading to a light color. I've called the seller and am being ignored. Can someone help me?

I noticed a split in the seam of my cushion and took it back to the local dealer for repairs. The sofa is less than a year old, therefore it is still under warranty. The dealer stated he would send it back to the factory. Four days later he called, stating the cushion was repaired and I could pick it up. I went in to pick up the cushion and upon inspecting it, I noted to him that it had not been factory repaired. Someone had pulled the material up into a top seam, including the inside pillow, and hand-stitched it with needle and thread. It was not re-sewn down the seam with a machine. I let him know it was not professionally done, nor sent to a factory. I did not accept the pillow back sewn in that manner. He stated that his reason for not sending it to the factory was that it would take a long time to return and walked away. I left not knowing what will happen or when I can expect to get my cushion back. I could have sat down at home and done that sloppy job.

Sutter Chenille Recliner and couch - This is the worse furniture ever made!!! The cushions are flat. The material has worn to nothing! It's only my husband and I, no animals and we both weigh around 150lbs. Contacted Broyhill but they never responded!!!

Inspection after delivery showed that two of the zippered cushions were not sewn in a way that would keep the zippers from coming off track and a gap opened at that point.

I have had this sofa and chair for over one year. It is the worst quality furniture I have gotten. A water mark will stain fabric. All seams are pulling apart. And the cushions are non existent. If I could afford to I would trash this set. I also have many Broyhill items call attic heirloom, it is wonderful. That's why we went with the new coil made sofa and chair. This set should be replaced.

My wife and I bought a sofa and love seat about 5 years ago while we were living in Cedar Rapids. I will spare the store as this is a mfg problem. A spring broke in the sofa the first week. The fabric looks worn out. I have replaced the broken spring only to find that the support (ash beam) has a knot in it where the spring is fastened. The support is badly warped and cannot support the springs. As others have said, this is no longer the reputable company they once were..

WARNING!!! Do Not Shop At M. Jacobs or Broyhill!!! They will not allow you to return your merchandise. I bought a mattress there two days ago and now I am stuck with it. They are keeping all my money and I am stuck with a mattress that does not work for me. It was said to me and my wife that we would most likely be able to return our bed if we tried it out for a couple of days, which basically means no in Broyhill speak. We were going to buy more furniture there. Now I am glad to know that they are not reliable or have any integrity.

I bought a chair and ottoman that were part of the Chris Madden collection at JC Penney, manufactured by Broyhill. I loved the design of the pieces and the fabric, but they were only sat on two or three times. I moved and placed the furniture in my living room and after about a month, the chair arms and seat began to break down. My previous furniture from JC Penney was excellent (Flexsteel), so I thought I could rely on receiving decent quality. Unfortunately, Flexsteel doesn't make the style of furniture I am looking for. I will never buy anything manufactured by Broyhill again. Cheap, cheap, cheap!!!

We order a couch, chair and ottoman from Raymore and Flanigan in Horseheads, NY with custom fabric. It was ready in 5 weeks which is good timing. When we went in to look at the pieces before delivery, Broyhill had made a loveseat instead of a chair. We were told by Phil at Raymore and Flanigan that the chair would be put at the head of the line and we should have it very quickly. Then we were told that Broyhill would be closed for a week for the July 4th holiday.

We purchased Broyhill sofa (Audrey) in mid-Feb! We asked for custom fabric. A couple of weeks later, we were told that the fabric was no longer available and we had to return to store (which was 40 min. away), to choose different fabric. We also had to choose different fabric for a chair we ordered, as nothing matched. The ORIGINAL contract specified that sofa would take 3 MONTHS, TOPS. This inconvenience was great as we needed the sofa here so that we could choose paint color of our walls before the heat wave came (as it does every year).

We bought a Broyhill sofa back in July of last year (2012). It took several weeks to come in and it was delivered in September of 2012. When it was delivered, we noticed that the back and arms showed loose threads hanging out of the seams. The material thread count seemed to be loose and not tight woven. By Christmas, where my husband sits, the thread was pulling apart in the material showing streaks of pulling on the cushion. By February, the cushion was torn at the front seam and completely raveling all over. The back cushion was also showing wear and raveling. I filed a complaint with the furniture store and they advised they had sold several couches out of this material and had not had any problems.

The finish on my kitchen table, island and chairs is coming off. The finish looks awful. The island has white colored water stains. The countertop chairs are falling apart. They have a bar for your feet, and it fell out. I called Darvin, and they sent someone out since we purchased the warranty. Darvin said there was nothing they could do, and were not even able to match the paint to cover the nicks. We really don't use the items much because of how awful it looks. I have purchased a table cloth so I don't have to look at the issues!

I ordered a sectional on 1-6-13 at Becker Furniture in MN. I was told it would take 8 weeks. Then after giving my down payment, I got an approximate delivery date of 3-24-13 - more like 12 weeks. Hoping to have it for Easter, I got a call from Becker saying it would be another 3-4 weeks. Really. They said that Broyhill was having issues with their fabric manufacturer. Since I got rid of our previous furniture because we were instructed to clear the area for delivery, now we have no place to sit in our family room. I want to cancel, but they say our down payment is nonrefundable because it was a special order. Well if they have not even started it yet, what is the big deal? But there continues to be advertisement on TV about Becker Furniture and Broyhill sales every week. How can they sell more if they can't even keep up with the orders they already have? Very poor customer service. Very unhappy and I have not even seen the furniture yet.

I purchased my sofa in November 2012 and loved the look. A few weeks, the seat cushions were flattening out. But the worst part is the upholstery threads or fuzz is coming off everywhere covering our clothing with shiny fuzz (and I mean covered) and will not wash out of the clothing. This makes me so angry since our winter wardrobes are thousands more than what this couch cost and are ruined! It even gets in your hair. The cushions look thread bare and are not even near a year old yet. I will never buy a Broyhill again. I emailed them and have not heard back. All I want is a remedy, either it be reupholstering, send a custom slipcover or send someone to get all the shiny stuff off our clothes, etc.

We ordered a sectional on 12/22/12 and put a downpayment on it. We were told it could take up to 60 days to get the furniture. It is now March 11, 2013. Our delivery date has changed four times since I began calling the retailer Klopfenstein in Ft. Wayne, IN about the couch in late February. We were just told it will take another month. We asked for our money back and have been refused repeatedly. This is the worst furniture experience I have ever had.

I purchased a Broyhill couch at Wolf Furniture in York, PA. After waiting for over 6 weeks for the sofa, we were originally pleased with the look of the sofa. Within two months, the throw pillows that came with the couch looked liked potatoes. They had lost so much shape. Then the sofa cushions also began to break down along with the cushions on the back. After 6 months, I had a sofa that looked like it was 10 years old. I complained to the store and was told that they could order me new cushion, but they would do the same thing. What comes next, I don't know. But I wanted to let other people who are considering buying a sofa to run if you see the Broyhill label. It's junk furniture at a high price.

We bought a Broyhill sofa, loveseat and Ottoman from Samuel's Furniture in Ferndale, WA three years ago. The furniture we received was definitely not the same quality as the floor set. The cushions gave out within weeks and they reluctantly replaced them. The replacement cushions gave out too. The arms are supported with cardboard and are sagging; the fabric continually pills and wrinkles; and the springs have minimum support. We were told the warranty covers defects, not poor quality or poor design. My wife has spent countless hours picking off pills, fluffing and rotating the cushions. After 3 years, we have had enough of this dealing with this furniture. We just bought a new Stanton replacement set. Hopefully, Station has better quality. We wasted $2,200.00, thanks to Broyhill and Samuel's Furniture.

I purchased a Broyhill sectional from Direct Buy back in August. My wife and I had it custom-made to our order with materials that were supposedly extra durable and cushions which were purported to provide additional comfort. The furniture arrived, and the first thing my wife noticed was that the skirting around the bottoms of each piece were not properly sewn, so some of them did not hang correctly. Secondly, she noticed that the material across the bottom of all pieces had not been pulled up far enough before they were attached/sewn, so the pieces weren't on a straight line horizontally across the sectional pieces. Lastly, the coiled cushions that were to provide additional support and comfort were smashed down within a few minutes of sitting on them, making the seating uncomfortable as we were virtually sitting on the foundation of the couch.

After shopping for a number of weeks for new living room furniture and trying a number of different sofas/chairs/sectionals for comfort, I found a Broyhill sectional that I thought was extremely comfortable. To confirm it, I, along with my family and friends, sat in the showroom model three different times to feel the comfort. After it seemed as though it was the most comfortable one that I tried, I custom ordered the sectional for about $5,000. After the Broyhill Kadin sectional was delivered about six weeks later, I found that the back and seat cushions sag after sitting on them a period of time. The lack of support actually causes back pain.

I purchased 2 loveseats 2 1/2 years ago. The spring on the back of one couch broke 6 mo. after I had it & they sent someone to repair. At the same time, all cushions went flat & they were replaced by the same quality cushions that went flat 6 months after that. At that same time, the fabric began to pill (I paid extra for this upgrade fabric) & was told that no one had ever complained about that fabric. I had to replace insert cushions costing me $300(!) from another vendor so that we could sit on the couches. The cushions never laid right, and it was not sewn properly. Broyhill said that they could not do anything else for me. This all took place less than a year after buying it. They will be 3 years old this spring and they are falling apart. When we sit, you can hear the springs in the back popping and the bottom of the couch sagging. I will never buy anything from Broyhill again & recommend anyone else to do the same! I threw my money out of the window. Broyhill is equal to a terrible company - product & service! Our old set, 15 years old, is at my daughter's (with two kids) and they are as great and comfortable as the day I bought them.

Broyhill makes junk. My two chairs are only 5 years old and are falling apart. I paid $2,000 for both pieces and will have to just throw one out. I won't even give it away.

I purchased a new Air Dream Sleeper sofa in early June 2012. It was delivered the week of July 4. When I purchased, I explained to the salesperson I have a studio condo and this would be my only source for a bed, was it built for 24/7 use and was assured it was. 20 years ago, I purchased my entire living room set from Darvin in Orland Park, IL (which was all Broyhill pieces from the sofa to the TV cabinet, etc.) and they last many years. So of course when I'm going to buy something new, I wanted Broyhill. I wish I had known of their "quality" decline and where they are choosing to have their furniture made. I would never have bought this piece from them.

I bought a "custom" sofa, chair and ottoman. The pillows with the sofa came totally misshapen, and the salesman at the Broyhill Gallery (part of American Furniture) in Colorado Springs told me it just needed to be kneaded because it was lumpy. He offered to do this for me and did, but then I realized they would never be square because the seams are so crooked - they look like they were sewn by a 4-year-old. The sofa is only 2 months old, and the cushions already sag. The middle cushion sticks out further than the ones on either side and is sewn on, so it can't be adjusted. The sofa looks older than my 12-year-old sofa that I bought from Macy's 12 years ago and put in my basement. While the sofa cushions are of varying thickness (all pretty flat), the cushion on the chair is enormous - very thick! Horrible quality but not cheap prices.

I will not order another Broyhill product ever! I ordered a couch in early spring. I was told 4-6 weeks, okay. It took 12 weeks. I actually love the sofa, so now I wanted a chair. I ordered it on August 15th 2012 and it's now November 15. No chair. They are saying I might have it by Christmas. Really! Are they that busy in this economy? They say it's a fabric issue (getting it). If it takes this long to get the material, discontinue it!

I bought a complete Broyhill living room set in April 2011. By August 2012, the sofa cushion cover was fraying and the cushions on all the pieces are compacted. I contacted Broyhill, but the 1-year warranty was done. The upholsterer they recommended said the fraying was due to narrow seam allowances and will recur. I will never buy Broyhill again.

I had bought an off-white bedroom set for my 10-year-old daughter and have had several places on the furniture turn yellow and even black. It is where things have sat on the desk or dresser. Today, I was dusting and noticed a yellow ring where her lamp had been sitting. It is all underneath the areas where things have been placed on the dresser.

I ordered the couch from Front Room Furnishings. When I finally got it, it had several wrinkles on the top of the pillows and the front of the cushions. I'm thinking maybe I'm being too picky and tried to convince myself it was alright. Well it's not! So a rep from Front Room just left and said that's what happens to these couches when you sit on them. I tried to tell him it looked like that when I got it, to no avail! So just a warning, don't buy from Broyhill or Front Room Furnishing! I wish I would have read these reviews before I purchased.

I purchased a table and 1 bar stool. I already had 3 previously. I put my feet on the rung and it broke. I received a replacement stool which doesn't completely match the other 3. After I received the replacement, screws holding the cushion on started dropping out. I also have a dining room set with 6 chairs. I had one of your service men come out to tighten the screws on the new bar stool. I also advised him of the screws that were loose on the dining room chairs. He was very gracious and tightened all of the screws. Last week, I was cleaning in my dining room and found 2 screws that have dropped out of the dining room chairs. About the only time the chairs are moved is once a week to clean. I keep tightening them but they loosen up again. Please solve this problem for me as I am elderly and have problems of continually fixing them (which I should not have to do in the first place).

I bought a Broyhill sofa, chair and ottoman. I had it no time at all and the fabric started fraying at the seams. The fabric of the chair and ottoman was faded straight away when it arrived. I contacted the store from where it was purchased and they have been working with their rep for several months. Broyhill said if you have the Guardsman's fabric protection put on your furniture that it voids the warranty, which was not told by the store. The Guardsman's warranty states it does not cover seam failure so now the rep's hands are tied. I feel that if you buy Broyhill furniture that you will not get your money's worth. The quality of their furniture has declined and they do not stand behind their name. I considered Broyhill to be one of the top name brand furniture when I purchased it but that was my mistake and I will never buy furniture again from Broyhill. And I will advise all my Facebook friends and family to do the same.

We bought our Broyhill Cambridge sofa and love seat set from Levin Furniture. In less than a year, the cushions were sagging and the material was peeling terribly. When it peels, the fabric turns to little white balls making it look like bits of paper on the cushions. I contacted Broyhill, and after letters and pictures, they sent me replacement cushions, which have done the exact same thing. We now have 2-year-old furniture that is on its second set of cushions, and it looks like it belongs in a dorm room. Our pieces have not been abused in the least. I have purchased this brand in the past with no complaints, but it appears their quality has suffered greatly. I don't want to have to jump through hoops to have my cushions replaced again. I'm very disappointed.

I ordered a Maddie Set through AAFES. The items were erroneously posted as shipped. I was notified of the error. A month later, they shipped and I received the items and they do not match. Also, one of the frame beams that supports the seating surface was hanging down and nearly tearing through the fabric that covers the bottom. This is extremely disappointing from a company that is supposedly known for its quality. I will not purchase this brand again.

I bought the Broyhill Cambridge sofa and chair and paid almost $1700. Within the first several weeks, the foam cores in the seat cushions were sagging. I contacted Levin Furniture where I bought it and they came to replace the cores. They also reshuffled the back cushions because they are also sagging. Within 2 weeks, these cushions even looked worse than the first set that I had. I contacted Levin again and they replaced those cores. Now, by this time, I am very angry that within one year, the cores have had to be replaced twice. This time, I asked for the sofa and chair to be replaced. That is not an option.

I purchased the Broyhill Attic Heirloom counter height kitchen table Oct. 2006 (barely 5 years ago). Distress look in store was attractive. Piece I received has huge silver dollar sized divits/knots and finger sized worm lines i.e. poor quality! Finish has not held up and has been wearing off, too.

Sectional is collapsing in the left rear corner, and toward the front under the cushion. I contacted Sam's Club, where it was purchased, and it only has a 90 day warranty there. I have contacted Broyhill by email and asked for a solution. Wish me luck with that. I just want everyone to know that Broyhill is not the quality furniture it used to be.

I bought the Mirren Pointe dining room table and chairs. They are not deep chocolate brown. They are black. I really, really wish I had seen them in person instead of believing the description from Broyhill. I am so disappointed. It is not the look I was going for at all and it sticks out like a sore thumb from the rest of my dark brown furniture.

I purchased a sectional couch from Hudson’s during their Labor Day sale on September 4, 2011. I asked our sales person (Alicia **) how long it would take for it to be delivered. She told me it would be 6-7 weeks. I said that was fine. I paid for the couch in full. I was scheduled for major surgery on October 12th and decided to get rid of the bigger section of my sectional Saturday, October 8th so my husband didn’t have to do it himself. I called Alicia the week of October 14th to see what the status was on my couch.

Broyhill Austin Sofa: junk, junk, junk! The sofa started to fall apart in weeks, so Broyhill replaced it. The second sofa is just as bad. The cushions are sagging and the foam slips off the arms. I’m stuck with a sofa that is only a year old and is falling apart. I am out nearly of $1,000 that I spent on this junk. Do not by Broyhill!

I have a dresser set which I have bought a long time ago and I can't get the drawers out. Is there anyway to get these out?

Never buy Broyhill Furniture, the company does not stand behind their products. I bought a sofa and love seat from a local furniture store and Broyhill is not even helping them with the problems with the sofa. The cushions and sofa looked ten years old the day it was delivered. The dye on the fabric looked faded. The store ordered another sofa and love seat. The seat cushions were better, but the store had to put more filling in the back cushions. The fabric color is still not correct. I bought the first set in Jan. 2011, I returned it and another set was delivered in July 2011.

I have a Broyhill double pedestal table, base #5306-54W. The feet on both pedestals became loose and flipped around when trying to open/close the table within a year of purchase. Someone had to crawl under it to adjust the feet, while someone standing had to lift the table when either opening or closing it. Now the top is listing by 2 1/2 inches. It is much worse when it is in the open position. My fear is that it will actually fall off the bases when my guests are dining. The table was purchased in 2006. But it was just over a year when I began to complain about the problem. At this point, I would rather squish my guests around the table rather than try to open it. It's just not fair! The Bassett table I replaced this joke with was over 40 years old. It looked like it had just left the showroom, and was just as sturdy. I sincerely believe there was a design flaw in this particular table.

My 10-year old sofa recliner mechanism broke. According to my original Broyhill Warranty, the mechanism has a lifetime warranty. After trading emails back and forth for over a month, Sarah states that mechanism has been discontinued and the lifetime warranty is prorated over 7 years and so I was not covered. After requesting written documentation from Broyhill about 7 years and providing my original warranty, Sarah informs me she does not have any written documentation and simply provided an 800 number for me to call a repair service.

I purchased a radiance lounge set, dining set and the deep seating sofa set from Costco's Web site. On delivery, legs were broken on chairs and sofa, legs do not fit correctly--nothing fits and nothing is square. I just noticed that a cushion is missing also. Costco are working to get replacement parts for me. My concern is that the replacement will be the same ** that I have already received. It's all made in China, apparently, without any quality control. Nonetheless, Broyhill keep on buying from the same supplier. I spent $11k for these furniture sets and I am totally dissatisfied.

My wife and bought a bedroom suite from Broyhill in Coquitlam, B.C., Canada. The sales lady,Valerie, told us that only the chest of drawers would be a floor model and the rest would be new. When I got home, I looked at the invoice and she had written floor model at the bottom. Meaning that all of it was a floor model.

We own many pieces of Attic Heirlooms collection that were purchased six years ago, and we love them. They are very durable and sturdy. We just purchased the Counter Table, Sofa Table and Dining Chest in August 2010 and the finish on them has a strange issue with it. If you set anything on it, it creates either a white mark or a grease mark. The only way it can be removed is by using steel wool across the whole table. One of my friends has the same exact table and is having the same problem.

I purchased a Broyhill dining room set with matching buffet and hutch and paid around $3200. It is a gift for my mother. I received half of my shipment which I already had it shipped to my mother's address. Now, today, I am finding out that this set is not real wood. My mother had a carpenter look at the table in order to build her a matching piece and he told her, "Ma'am I hope you did not pay a lot of money for this set. It is a cheap product." I do not think that $3200 is cheap money I would have liked to know before I made that purchase that the wood was not real wood.

A few years back, we bought a Broyhill Attic Heirlooms kitchen table chairs and a bench as well as a bedroom suite of the same collection and living room end tables. My problem at this point is with the kitchen table, the finish on the table is gummy, you can’t even sit a plate on it with hot food or else it turns white. I always use potholders to sit dishes on but then thy stick to the table. My table looks like a piece of crap. We paid a lot of money for this furniture and the only way to get it fixed is to pay a man to refinish it for me.

Noticeable declination in quality of products over the last 3/4 decade. I was quite proud when I started integrating Broyhill into my household furniture needs. The original pieces are still well built. The new ones (Breakfast table, chairs, bar chairs, and two end tables) are simply garbage. Cheaply built w/ extremely poor durability in physical wood integrity, quality of assembly, and cure of final lacquer finish. I'm moving on to Thomasville and Amish Built now. You get no second chances with me and my money. A disappointing fall from grace indeed. Only about one ladder rung better than cheap walmart furniture now.

I purchase a complete bedroom set (king-size bed and mattress, headboard, two end tables, two-piece chest,and dresser w/ mirror) from the Broyhill store near me. This set cost me $7,000. The store where I purchased them in 2008, no longer exists. None of the drawers on the end tables, nor the chest stays closed. It is very annoying that I paid too much money, yet none of the drawers stay closed, and of course, there is no one to contact or complain to.

I bought a nice Broyhill living room set before deploying last fall. We bought two loveseats, a couch, and an ottoman. They have a corduroy material, which seemed really nice in the store. The furniture was delivered about a month after I left. Seven months later, I came home, and the "new" furniture is frayed on every edge of every piece of furniture. I do have little kids, but they hardly spend any time in the living room. And my dog is not permitted on the furniture. This furniture has barely been used and it looks like hand-me-downs.

I have not bought a piece of Broyhill furniture for several years and will not until the furniture is not sent to a foreign country for manufacturing. Broyhill and many other furniture producing companies have and are continuing to ruin their reputation(s) because greed has taken over their companies. Broyhill is more concerned with money rather than the quality of furniture and pride in which it is produced. Broyhill is helping to ruin the city of Lenoir, NC, which has been known for its excellent quality of furniture production for generations.

A red Broyhill ($1,500+ tax) was delivered to our house & it had a cut in the arm. They took it away & said that they would order a new chair. Approximately 1 month later they delivered a "new chair". To make the long story short, it was not a new chair. They had repaired the cut & passed it off as a new chair. There is also a problem with the back of the chair & the seat is not holding its shape. We were "rooked", lied to & treated very very badly!

I purchased a table and six chairs from Broyhill Furniture on 02/08. On 04/06/10, I sat down in one of the chairs to have it fall apart and I landed on the floor! I'm not a fat woman, just average size, so there was no reason for the chair to fall apart. I contacted the company to ask for a replacement or repairs. Customer service told me that the chair was out of warranty and they wouldn't help me in any way. I feel cheated! I paid a lot of money for this set and I got junk. Hey Broyhill, haven't you ever heard that you have a happy customer they will tell one person. You have an unhappy customer they will tell 10 people. I have made it my personal mission to tell everyone I know about the crap that Broyhill sells. Buy from Walmart, you'll get the same quality and for less. In this economy, it makes better sense.

I bought my first new couch for our house in July of 2009. We wanted good quality furniture that would last. We shopped around and loved this big couch at Broyhill by Hudson’s. I paid $2300 for it, but figured it would be the last couch we would buy for a while. The day they delivered it, we had to call and complain because the fabric was horrible and worn looking on one of the recliners. They replaced it, no problem. Then the fabric on the whole couch started looking like that soon after we bought it and they said it was "fraying" and it was meant to do that. Well, I didn’t pay $2300 on a couch to "fray" right after I bought it.

I called the store and said they would deliver another from the warehouse in Ohio and when it came, I asked the delivery guys to let me see before taking off the truck. It was mismatched worse than the one I had.

I have purchased through a local Broyhill dealership a new couch, loveseat, chair and ottoman. The items were custom made with the material I selected for the furniture. This would take 6 to 8 weeks to manufacture. The items were made in 6 to 7 weeks in the material I ordered. For whatever the reason is, the couch and loveseat are very uncomfortable, unlike that of the chair and ottoman. In no way is the feel similar to that of the chair. I contacted our dealer who advised me that Broyhill does not offer different firmness on the seat cushions. Having a bad hip, I had to remedy the situation. So I ordered new foam inserts from an out of state manufacturer. When the replacement foam came which required me to remove the Broyhill foam I had to remove the upholstery to access the Broyhill foam insert and what do my eyes see? Dead ants! I am appalled.

In December 2008, I purchased a sofa from Buford Furniture Gallery. October 2009, I noticed the material was pulling away from the back. I contacted Buford Furniture and they turned the matter over to Jim **, rep for Broyhill. In February, he said the back had been shipped to a company in Thomaston, GA and they would repair my sofa. I spoke with Richard (in Thomaston) and he does not have the part to repair my sofa. I would appreciate your help in this matter.

We special ordered our Broyhill Audrey sofa in June 2009. It was delivered on July 28, 2009. There were lots of loose threads and the pillows were very poorly made. We contacted the dealer and requested new pillows. In late November, I noticed a piece of sharp metal poking through the back of the sofa. The dealer took pictures of the damage and indicated that the Broyhill rep would likely authorize a repair of the tack strip and a stretching of the fabric.

I bought a beautiful leather chair for my office. 2 years later, a wheel broke. The chair is still in excellent condition. But I was stunned to learn that Broyhill would not sell me a replacement wheel! And I can't find a generic wheel anywhere that fits. So I'm about to throw a leather chair in the garbage, because of policy of Broyhill!

In the very beginning of November, we bought an Albany leather sectional from the store. We were told that the delivery will take 4-6 weeks. The estimated delivery on papers was December 21 but we were told that it says that just to be covered. It has been 5 weeks since and we were not contacted at all about the possible coming delivery. So, we called them and found out that it's going to be "couple of weeks more". Disappointed, we asked about the exact date of delivery and we were told that it's going to be the first week of January. This is not my first time in buying furniture but it never took so long. We were also very very upset because it looks like we are going to spend holidays without furniture. We thought that buying sofa at the beginning of November would give us enough time.

I purchased a set of Broyhill Vantana tables back in October of 2007. I got a set of 4 including a coffee table, 2 end tables, and one spare round table. Well, in January of 2009, I started to see what looked like a shiny spot on a few of the tables and after taking a look and trying to wipe whatever it was off, the finish started to wipe off along with the stain. I have tree sap coming out of the wood of a few of my tables. Little did i know until after I flipped the table over that it's made in China.

I ordered a couch and loveseat from Broyhill in Springfield, OR in early October 2009. The loveseat was available and delivered as promised. However, the couch seems to be a missing piece. It was promised not later than October 30, 2009. Well, ever since, it has been one excuse after another. We sold our previous furniture anticipating the arrival of our couch. It has now been well over six weeks and no one can seem to track it down as it comes from China and they say (they being Broyhill) it is hard to communicate with them.

I purchased a Broyhill bedroom set some time ago. I like the maple set but have a problem. The drawers cannot be removed so you have to empty the drawers to be able to move the furniture. If there is a secret to remove them, I would sure like to know. Please respond.

In July 2008, I purchased a Broyhill Heirloom dining room table and chairs. Two months later, the spindles on the back part and bottom rungs started to come loose. I called Comfort Zone in Hemet, CA where we purchased the set and they came out to re-glue the loose pieces. About three months later, I had to have them out again for the same reason. In June '09, I had to call them again to fix problem plus one spindle has cracked due to pressure when you sit back on the chair. I was told they contacted Broyhill and that is common so they are no longer going to repair the chairs. I am very disappointed. My husband and I are the only ones in the house so this furniture is not used roughly. On top of that, the repair guy used some sort of glue that turned white and you can tell every place he glued. I have not contacted Broyhill yet but I intend to do that soon.

On February 17, 2009, I ordered a sofa and loveseat to be custom covered in a special fabric that I was told was durable and would wear for many years. I paid several hundred dollars more for this. I was told it would take at least 8 weeks and it did. I was willing to wait to get quality furniture. It was delivered on April 10, 2009. Upon delivery, I showed the deliveryman how the front of the cushions were all rippled looking, the binding uneven and the sides of both pieces the material looked crushed and whitish (the color is burgundy). So this really stood out. He said he would put a report in. On April 12th, the first time we sat on the sofa, we saw all these whitish marks when we got up. It did not flatten or crush. The material was actually coming off. It is a raised material and the raised part was rubbing right off. In fact, when I vacuumed it, I gathered a Ziploc bag full off the top of just 4 cushions.

In the local Arlington shopping center, we visited a Broyhill Outlet and looked over several types of furniture. We finally settled on a couch, loveseat, and ottoman. We were told it would take 6 weeks to deliver and it would be coordinated with us. Well, 6 weeks went by and no one called. We finally went back in, found out the status, and were told another 4 weeks. Okay, 10 weeks, not a problem. We finally got it delivered and all was well, or so we thought. After just a few months, the product began to show signs of fatigue. As you sat on either the couch or the loveseat, you 'sank' in to it. Not 2-3, but between 6-8. The fabric wrinkled over the cushion, and then you started sliding off the seat. For a while, we didn't really realize this was happening.

I purchased a Broyhill Kitchen table and matching hutch from Nebraska Furniture Mart in Omaha, NE. Within a year, the paint started chipping where the table meets to put the leaf in. All I want is someone that can match the stain/paint and I will pay for it. I called Broyhill on several occasions over the years. They are very unhelpful and don't seem to care. I, too, will never purchase a Broyhill product again. Go to Ashley, at least if it falls apart, it wasn't that expensive to begin with. Shame on you, Broyhill. Years ago, you had a wonderful reputation. What happened?

I purchased a Broyhill Sofa from JC Penney's in the Monroeville Mall. Within a year and after normal use, the cushions on one side have sunken. Within 2 years, again after normal use, the back wooden frame broke. When I called about getting it repaired, I was told that only the parts are covered and I had to find my own furniture repair person and pay for the labor myself. In my opinion, it is ridiculous that I am only entitled to a piece of wood. I will never buy another Broyhill product again.

I purchased a sofa in May from a furniture store in Batavia, NY. 100 yrs in business but I'm sure, not all satisfied customers. Within 3 wks, the color was so faded on the arms. The furniture store owner noted this. Within 5 mos, it was worse. I do have all windows in the room and I did expect some fading but, not this quickly. Several calls to Broyhill and the store and they offered me fabric to cover it. I was so angry with the store owner, I hung up on him. The only thing I can do is write letters to the company. Very time consuming. The furniture was 1600 dollars and it looks like it's five years old. I will never purchase Broyhill again.

My delivery of Broyhill furniture through Caralonia Interiors was one of the worst nightmares I have ever experienced. It took over 6 months and they did not produce the furniture even though they told me it was on a must go basis-which meant it had to be produced on the next run. WATCH OUT FOR their promises they do not keep.

I bought 6,000.00 of Broyhill Furniture, Affinity. The finish is horrific! All along the cracks of every piece you can see where the stain wasn't applied. In the carved pieces it looks as if a child had tried to do it. The store owner did try to help, (even though I hinted about exchanging for other furniture in his store)he sent a repair man out a few times but it all still looks tacky. When the furniture first got here every piece except for two end tables had to be repaired, some pieces had to be replaced. Makes me feel like I have second hand furniture.

we bought the broyhill attic heirloom dining set. now the back spindles of the chairs are coming out of the seat. they guarentee is for one yr only aginst workmanship.i contacted art van and broyhill. in order for me to have it repaired it will cost $50.00 an hour. dont buy from artvan and dont buy broyhill furniture its expencive but cheap and falls apart we dont even sin in the 2 chairs that are falling apart. yet they will not repair it with out cost to me.

I purchased $10,000.00 worth of Broyhill wooden furniture and the legs (feet-round balls) keep coming loose, causing the furniture to fall over. It's happened on three pieces so far. Broyhill finally fixed one piece, but refuses to correct the legs (feet) on the remaining pieces so they won't fall over in the future. Just a couple of weeks ago another leg came loose and Ihave bricks holding up one side of my entertainment center.

I purchase 2 sofas in 2003 off the showroom floor of Coopers Furniture. It was suggested that I have them Scotchguarded for protection. Jokes on me. The fabrics faded immediately...and guess what, warranty is not valid if you alter product! (after there suggestion!) Coopers has since closed after being a long time fixture in our community. I am deeply unhappy with their service and have yet, after contacting broyhill every year for the past 5 ( on jan 2), heard one word. My sofas are in perfect shape. Just faded and faded and faded. Even the rolled edges are a different color!. I cannot afford to replace them and my insurance does not cover this type of claim. I will never shop broyhill again and I will tell others to do the same. Did I mention I am a residential designer and would have many reasons to visit this company on a regular basis!

We bought a leather couch and loveseat set from a store in N.C. and had it shipped in May 2005. At about 1 year, we noticed it started changing colors from brown to a yellow color. I got out my warranty information, but it said it was only under warranty for 1 year. So I thought I'd write the manufacturer, and maybe they will take care of it anyway. I called and received a phone call back from Ron Watson saying the president got my letter and they would like to look into seeing what's wrong with our furniture. They sent someone out from Nashville to see if our furniture was defective. They guy couldn't believe what he saw. He cleaned the furniture with his cleaner, and a perfect hand print was on his rag where the dye rubs off. He said it was definitely defective, and it can't be fixed. He said it will have to be replaced because the leather was defective for some reason, and it won't hold dye. He said he will contact Broyhill and let them know the results.

I purchased a Broyhill sofa 9 months ago. Last month I noticed a small squeak when you sat in the middle of the couch. Now, a month later the entire middle section is very loud when you sit down, and it sinks in. The furniture store I purchased this from is out of business. I have researched the internet for a Broyhill customer service number but cannot find any. I was under the assumption Broyhill was not a low-end furniture manufacturer. I paid much more than I would have for other furniture brands, which I am sure would have held up longer than 9 months. I do not know where or who to contact.

We purchased a Broyhill sofa, loveseat, chair and ottomon 6 years ago at Belfort Furniture. Approximately 2 years ago, the back cushions began unraveling. We couldn't imagine what had happened to the thread. This isn't a little bit of unraveling--but enough that the whole back cushion is about to separate. I see several other people on this site have had the same experience. I will never buy Broyhill again.

We purchased a Broyhill sofa, chair, and ottoman approximately 2 years ago. Now, nearly 2 yeears after our purchase, many of the seat cushions and back cushions are pulling apart/unravelling where the fabric and cording meet. It is happening on at least 3 of the 7 cushions. I've called the furniture store where we purchased the items and they say we have to contact the manufacturer, but they are doubtful Broyhill will do anything about the problem since the fabric is only warrantied for 1 year. This is poor craftsmanship. I have yet to contact Broyhill, but plan to do so on the next business day. If they are unresponsive, I will NEVER buy another piece of Broyhill furniture and will never recommend any of their products.

My husband and I purchased what we thought was a beautiful off white sofa, loveseat and chair combination by Broyhill and found out later it was of very poor quality, as was their customer service dept. The sofa caved completely in when my husband sat down on it one day (no one ever jumped on it, we don't have kids and neither one of us is heavy.) We noticed after tearing the fabric out underneath to see what happened that it was only held together with staples, most of them weren't even inserted straight, in the right places, or pushed all the way in. Helter skelter. My husband had to reinforce the bottom with two by fours (lumber) so we can sit on it.

I waited seven months for a piece of furniture promised to me 6 months prior. I slept on the floor for 7 months calling daily with no help.

On March 6, 2007 I called Broyhill Consumer Service to request a replacement handle for my recently purchased Broyhill night stand Model #:4655-292. I bought a 6pc Broyhill Bedroom suite March 4, 2007 from Liquidation World in Nanaimo, B.C. Canada. The Retailer damaged the handle to one of the night stands, the Manager named Tyler gave me your contact no. 1 877 518 9182 and advised me to directly request a replacement handle through you.

I bought a Broyhill sofa 6 years ago. The sofa has started making a clanging sound when reclined. It came with a Broyhill brochure stating a lifetime warranty on the recliner mechanism. It said to contact the retailer of any problems.

We purchased an expensive canopy bed from Arnolds Furniture. When we talked to the salesperson at Arnolds I inquired about the apparent unsturdiness of the model we bought. He advised us that the floor models aren't put together well and that our bed would be sturdy when I assembled it.