Bob's Discount Furniture

Super shady business...a great project for U.S. Customs and Immigration to look into! Worst customer care I’ve ever experienced. I’ve literally wasted hours on the phone over the past 5 months trying to resolve broken furniture deliveries and finally receive all of my furniture (glue on sofa, broken table, broken light, missing hardware). I’ve been disconnected mid-conversation multiple times and never called back. Everyone speaks broken English like they are reading from a script.

I purchase a set from here and they delivered it to someone house and they acknowledged that they did this. I no longer need this set and this place will not refund me my money but talking about resending the set that I no longer need it. This is not a good business at all.

I buy sofa from Bob's discount furniture $ 3000. But quality is not that good. I also have protection plan but they doesn't fix it. So be away from Bob's discount furniture. They cheat with customers. Do not trust on it.

Event 1: couch arrives but power recliner stops working after first recline. Event 2: my kitchen table set arrived and the chair is busted. Had to order another and take a day off for arrival. Event 3: they fix the power recliner connection as the installers zip tied the wires too tight and it disconnected when reclined. At the same time we notice the opposite recliner on the sofa doesn’t fit symmetrically. Determined a new mount was needed as it was bent. Event 4: part arrived and they come to exchange. When they do they notice that the part they sent was for a manual recliner and it didn’t work with power recliner. A new replacement recliner was ordered.

We purchased several items from Bob's from recycling couches to end tables and coffee tables, which is what this email is about. After waiting 2 months for delivery of our coffee table it arrived with horrible workmanship and quality control. Is there no one checking product before it is boxed and shipped to a customer? When the end tables arrived there was an issue so we called and they sent us a new one after giving us a hard time about it. Now after two months the coffee table arrives worse (see pictures). I didn't expect great quality from a discount store but after $900 bucks I didn't expect this either. I sent an email to support and to corporate early last week and they still have not responded or care.

Purchased an entire living room set, and paid for a 3 year goof proof coverage which wasn't cheap. Just over a year later, one of our reclining chair's remotes simply pulled out of its cord, exposing wires. The remote no longer worked. This is coming from an adult household, with no kids. It was just cheaply made. After submitting back and forth documents and having to wait for a "verdict", we got a big, "Sorry, that remote is not covered."

I purchased a living room couch and it was delivered with no legs. Delivery person calls store and speak with Customer Service. He then has me speak to Customer Service. I was told the part would be delivered to my apartment within 2 weeks. It’s been 6 months, no part, no communication from Customer Service. My advice is simple STAY AWAY FROM Bob's Discount Furniture'!!!

First, I completely understand that with COVID, everything is backed up. BUT, we specifically picked furniture that the store told us was NOT on backorder. We were scheduled for delivery and it was cancelled twice. Why would they actually schedule the home delivery if they did not have the furniture??? Two months later after still no date on when we can expect it, we went into the store and cancelled the order with them. Since we paid with check, they could not refund us right away, they had to send to their accounting department. Here we are 3 weeks later, AND STILL NO REFUND. This was a large purchase, over $3,000.00 and we have no furniture and no refund.

If you buy a mattress from Bob's Furniture, and decide you want to return it, understand that they only take back the mattress. If you purchased their box springs and special covers (which you have to buy, if you want to retain guarantee), they won't refund the cost. I returned my mattress and am still out $800. I can understand not refunding delivery fee but to not take back the box springs and mattress pads which they essentially forced me to buy because otherwise, they wouldn't guarantee mattress, is a huge rip-off. I will never buy anything from them again.

Purchased new, motorized reclining Magnus couch on Jan. 31st, delivered on Feb. 6th. Left side not reclining upon THEIR delivery and setup. Delivery team tells us that WE must call store to get it replaced. We do, they set up a REPAIRMAN to come out, three days later. Repairman shows up, without a motor or control/switch, tells us HE has to order the parts, after he left our home, he sat in his pickup in our back driveway for well over 1/2 hour. Four days later, no word on parts or repair...Husband called and was told the parts were NEVER ORDERED! Husband has customer service order parts... ETA END OF MARCH... Called store for some sort of compensation or refund for lack of use and utter negligence and was told they couldn't do anything until the repair was done. So, we have a brand new, non-reclining couch for almost two months before anything even arrives to fix it.

Sales man oversold the goof proof protection plan. Told me that any and everything will be covered made it sound real good. 19 months later I needed to make a claim and they will not cover it stating that I did not specifically say it was accidental damage. It is a coffee table and the finish is peeling off over the top and sides. How would I be able to say that that is accidental. They stole my money.

Do yourself a favor and look elsewhere. Walk away and don't come back. I wish I could give them negative stars. We ordered a table, bench, and 6 chairs in November and paid for White glove delivery (set up included). We received table legs and the bench on January 8th. They said they would set up the bench when the rest of the pieces arrived. At that point they didn't know when the other pieces would be available and told me to call every week to see if we could schedule delivery.

Their products have a lot of manufacturing issues. Our bed came with uneven slats, some were raised up, some sagged down giving us a backache. The delivery guy said that mattress will fix it. It didn't. Our sectional couch came with two different sized screws, which caused the legs to be wobbly. We ordered white glove delivery which is a total scam, btw! Such clueless delivery people! Oh, and such rude customer care agents! I didn't know it was possible to be so rude to customers but they aced it. Would not be ordering from Bob's ever again.

Was delivered a broken night stand that is a hazard to a child room with exposed nails and wood, missing hardware for storage bed, charged for an item not ordered and missing hardware for bed. I was told the night stand would not be picked up until the new one arrives in 2 months, so a broken child hazard piece of furniture will remain in my child's room until that time.

I went to store in Pittsburgh and ordered a set of bedroom furniture. All was on backorder for 2 months except bed which they could deliver the following week. Brought wrong bed and had to call and reschedule. Customer service is frustrating. Reschedule for following week and they brought same wrong bed. Called back and they said 2 weeks for swap out. I said that was unacceptable and they scheduled for the following week. Nobody showed up.

Purchased a dresser online it has been 2 months. The delivery date keeps changing, customer service is horrendous they basically have no idea when I will receive it. I asked for a refund which customer service says they cannot do, I have to contact my local store for a refund even though I didn't purchase it through the store. Guess what! The stores do not answer their phone EVER! At this point as far as I'm concerned they have literally stolen my money. Stay as far away from this store as you can! You would be better off purchasing furniture from wish.com.

I purchased a chair and have had a problem from the start. The chair squeaks (not enough padding in the arms) after numerous tries to the company I realize YOU GET WHAT YOU PAY FOR, I will NEVER buy from BOB'S again.

We bought this bed for our teenage daughter in August and took delivery in September. By the second week of December the side frame snapped in half. When we contacted support about it they said they would have to send out a tech. to look at it. Support made an appointment with us to come out and take a look at it of which we had to take a day off of work so someone could be here to let them in. The day of the appointment the tech. never showed up and also never called to say he could not make it. We called support to find out why the tech did not show up and were told that the tech vehicle had broken down and that we would have to reschedule another appointment. This happened 2 more times with the same excuse that the tech vehicle had broken down!

We ordered knowing that we would be waiting for our couches. We were okay with that. They then delivered half of our sectional with the other couch we ordered. We had to get rid of the sectional we had to make room for the first half and would have to live with that for a month. While waiting, half of the couch we did get broke, it won't come up to full sitting position after two weeks. We have to wait two weeks for it to be repaired. That would be the time the second half of the sectional comes in. While waiting, the controls of the one piece of the sectional we have broke off. So now we are waiting for the second half of the sectional, the repair on half of the couch we did get AND the repair of the half of the sectional we did get. All this and it hasn't even been a month.

I ordered a counter height dining set, but the Bob’s Furniture (in Woodbridge Va) sales agent entered the regular dining set to be delivered. I noticed the mistakes a few days before it was delivered. I called the customer service (which took >30 mins) and stated the mistake. Spoke with the sales agent and told him the correct SKU#. He did not even apologize for his mistake until I said this is not my error. He couldn’t correct before it is delivered. Worse customer service, I have to call the following day, same thing, >30 mins to talk to someone and I had to go to their branch to cancel the order and spoke with the manager who was not helpful. Needs sales agent training on entering orders correctly, how to admit and correct errors and give options to correct their mistakes, and better customer service.

This is the worst company. They sold us defective furniture and after months had a technician come out to prove it was defective (which we did) and still, after hunting them down (cause they are impossible to get a hold of) they want to do the whole process again with another technician. They will never help us! We are stuck with this furniture until it's paid off. The furniture is a few months old and it looks like it's 15 years old. Couch sinks in and the fabric is splitting open everywhere.

Avoid this place. I went in over a week ago to purchase a sofa bed and ottoman. The salesman, Jason, was somewhat helpful at first; however, in the middle of assisting me with a purchase he walked away as I was in mid sentence and began assisting another couple who had come in after me. This should have been my first red flag; however, I continued with my purchase. I wanted to get my furniture as soon as possible so I asked if the floor model of the ottoman could be sold to me and Jason said "no." A week and a half later I get a call from Jason, telling me bad news, but the ottoman I ordered (and PAID FOR) had been discontinued so I needed to come in and pick out something else.

Bob's Discount Furniture offers Bob's Goof Proof "Protection" Plan which is underwritten by Guardian Product Protection, Inc., which I reviewed last week. I'm rating Bob's Discount Furniture because they sell this horrible "protection" plan. One would think that something called "Goof Proof" would be a good deal, especially the way the sales associates push it. Of course I don't know this for sure, but either Bob's Discount Furniture or the sales associates or both are receiving a commission for selling the plans. If you read my review of Guardian you'll know that I believe that Bob's Discount Furniture is complicit in the horrible that's being perpetrated on unsuspecting customers.

Purchased a sectional, the arm has broken and the foam has flatten, had the furniture for 3 years, purchased the Guardian warranty. The items are not covered, for $1500.00 I would have liked to hold up better, but you get what you pay for, better off going to quality furniture stores and and spending the extra money to get good furniture, or use market place for purchase.

Purchased a bed and mattress set for my son for Christmas. When you order furniture from this place the website gives you no information about if or when your order will be shipped. After paying, I received an email saying my items were not going to be available in the next two weeks and it was unknown when they would be available for delivery. A few days later I received a phone call saying the bed would arrive the day after Christmas but the mattress set wouldn't be available until the end of February. This was not acceptable so we went to the store to pick out a mattress set that was available, which cost me $300 more. The mattress came a couple weeks later but the box spring was delayed until the end of January. Now, the box spring is not available and "may" come the first week of February, but the store is not sure.

We purchased a reclining sofa and 2 end tables in early January, 2021. We were told that the item was in stock and they scheduled delivery for January 23. On January 20, were told the item would not be arriving until February 5. The same day, we received a text saying that delivery was still scheduled for the 23rd. Called the store in Portage, Michigan to find out what was going on. They were delivering the middle section of the couch only. The rest was scheduled for February 5. I said that the original delivery date was a key reason we purchased from them. They said, "Sorry, but just because we schedule delivery doesn't mean it will actually be delivered that day."

Our first and last experience with this company. We bought multiple pieces of furniture and were sold the Goof Proof protection plan. Our salesperson was very nice and this is in no way shape of form a reflection of him. First it started with the furniture that was delivered had frayed fabric on the chairs. It took multiple attempts to contact the company and hours and hours of hold time, let alone transfers to speak to someone who could help. Note while on hold it says wait time 40 mins and then after 40 mins it will give you another update of 45 mins and so on. After finally getting a hold of someone they say they have to send someone out to look at it while I advised I have pictures and it cannot be fixed. A tech comes out and within 10 seconds goes the chairs need to be replaced and says he'll get them ordered.

Do not buy furniture from Bob's! As a new home-owner, I was immensely excited to start furnishing my house; Bobs was new to our area and I don't mind a discount. Yes we got a cheap price but we also got a cheap couch. In less than 6 months, our couch was completely falling apart. A repair man came to our house and said "This should not be like this." We tried to order a new couch, but they wouldn't ship us one, we tried to get our money back, they wouldn't do that either.

This company is a scam. It gives you less than quality product and refuses to fix the issues that they created. I would buy furniture from a Goodwill or a resale store before I stepped back into a Bob's Furniture.

They first brought the furniture with a broken piece. I had to take off from work and waited whole day for them. Then they could reschedule it after one month. I had to take off from my work for second time since it’s my second home. I waited for almost entire day. When I called the customer service they told me the delivery guy went to a wrong house. What is most frustrating was delivery guy did not even call me! Now I have to take another day off from work since they rescheduled it after another month on February 11th. Financially I lost money since I had to take 3 times day off. Moreover I had to spent Hours to talk to the customer service. Customer service including supervisor of Bob's Furniture are really the worst in my opinion. They don’t think about the customer at all! It’s just for a full size bed! I will never recommend anyone to buy bobs furniture. The quality of the product and the service is so poor.

I had bought the Supernova Brown recliner sofa from Bob's along with Goof Plus Protection. While buying the sofa I was told by the sales associate that you are getting the 5 years extended coverage and no need to worry for any issue. Now I am left with the broken spring with multiple nails popping out and leather skin is peeling all over. But neither Goof nor the Bob's is accepting it as manufacturing defect. This is not the quality & service we had expected from Bob's and we should have stick to the previous furniture store who had given us much durable and better quality sofas.