Bob's Discount Furniture Reviews

I purchased a queen sleeper sectional which the beds fell out of after 3 months. Was forced to choose another couch due to Bob's no refund policy. This couch is also falling apart. Will not buy again.

Purchased Nov 4th 2019 to recover from surgery. Chair stopped functioning Mar 4th 2020 while I was reclined. Could not get out of chair without assistance due to my medical condition. Today is April 1st 2020 and they have not repaired, replaced, or sent loaner chair as promised and offered by Bob's Discount Furniture. They are also refusing to refund my sale. They freely admit they have no parts or stock on this item. This started before current health crisis. They have no idea when they will rectify this situation and I am currently sleeping on a sofa with pillows as I can not lay down which is why I purchased this item.

Purchased the Playscape sectional 3 mos ago and the couch caved in. Bob's furniture sent a repair person who said the wood broke at a burl in the wood and we took pictures. The repair person added a small piece of metal to hold the broken in half wood in place and said it will last forever. Same day my husband came home from work, sat down, and couch caved in (my husband weighs 160 lbs).

We purchased a media unit with delivery and set up on March 1 2020 which was supposed to be delivered on March 6. During delivery the delivery men dropped the unit numerous times and broke it. They littered my whole front yard with debris, Styrofoam and paper while opening the unit up in the rain. 3 out of six pieces were damaged. 2nd delivery date, March 11, they came back with the new pieces to to find out they were all damaged as well. So they took them back and reset the delivery for the following week. They called to confirm, however they never showed and said there was a glitch in the computer. So now they reset it for the following week on March 25, again I get a confirmation that they are coming in the morning. That morning I receive a call that again The furniture is damaged and it will not be delivered. I was told they will have to reset it again for April 1.

The warranty that Bob's furniture advertises all over to its customers is all LIES. I purchased a mattress from them that allegedly had an 18 year manufacturer's defect warranty. There was splitting at the seam on the Bob-O-Pedic, (which I initially did not know was even there, due to having a mattress cover on it). I call to have them send someone out to look at it. This guy says "we have to make it look really bad so that they'll cover it under warranty", then takes pictures and deems that the damage is not manufacturing defect, but customers fault, and they refuse to do anything about it.

I purchased a sleep sofa from Bob's Discount Furniture. Once it was delivered to my home I noticed clearly defective workmanship. As I turned it upside down to position it into a room I found an abundance of rotted wood and broken wood supports. An investigator from Bob's was sent to my home and agreed the damage was no fault of my own and couldn't simply be repaired. I spoke with a customer service rep who refused to give a full refund stating that under NO circumstance does the company give refunds. Had I known that before purchase I would have done business elsewhere. The receipt pg4 states under Bob's "Once you accept your furniture it cannot be returned with few exceptions..." I asked what are the few exceptions and was told there are none. I asked what results in a refund and was told nothing.

We got a loveseat, two chairs, and a sofa bed plus Bob’s Oops protection plan. The manufacturer warranty is only good for one year. It’s been one year and 3 months and the seam on one of the chairs is coming undone. I was told that they will not extend the warranty for what is clearly a manufacturer if defect. I ask if my protection plan will cover it and they said no because is a manufacturer defect. I ask if I should “accidentally” dropped a piano on the chair would that be cover? They said yes. Why do I have to lie for Bob’s Furniture to do the right thing? I am very disappointed at their customer service. She was rude and condescending.

I received my dining room set today which I love, but one of the chairs arrived stained with a yellow, wax material. I called customer service after realizing my chair was stained. I spoke to a representative that was not only rude, but gave false information. She was unwilling to give re-delivery options, in addition, I ask for a supervisor and she lied stating no one was available. After disconnecting my call, this representative brought it upon herself to call me 12 times private to tell me off. I stated during my call I am pregnant so it is hard to accept delivery due to my work hours, condition, and past packages being stolen.

I bought a set of Sofas on January, when I was at the store I was told that the sofas were coming in 3 pieces and it was what I liked about them, (more easy for us to move them if we need too) but when they delivery it was only on piece, we call and the customer services told us that we can exchange them, we did a reselection and we got another set, when they delivery to our house we notice that they were all over covered with WOOD DEBRIS. They look dirty. Not clean. And also they have a hole on one of the corners, so we accepted them and we contacted the Customer services. So they said that they will send someone to clean them and inspect them, they send a technician but he said he can't clean them because he can fix furnitures but not clean them, so he asked for our vacuum to clean them, at the end they were almost the same, so we ask for a replacement.

I bought a living room set in 2016, been trying to have them fixed, then sofas starting peeling, try to deal with the warranty, that I paid for. And they totally ignore calls, emails. I don’t recommend anyone to purchase the warranty or even buy from Bob's Discount Furniture. They will not honor warranty. I’ve been trying for the past year.

Purchased the Bob's Synergy mattress 9 months ago. I could not understand why I was getting progressively sicker- I would wake up with headaches- muscle spasms and dry mouth- smelling weird fumes- it got so bad I had to sleep in the guest room- where I started to feel better. I checked to make sure there were no exhaust fumes coming from our basement to the main bedroom and I also decided not to go back in my room until I could get a quality air purifier and humidifier- I was still not certain what was making me sick- well, I returned to my bed last week and in 3 days time I was sick again- it was the mattress!

Paid full price for couch, waited a month for it to arrive at store. I picked up because i wasn't going to pay $300 for delivery fee, got home to a damaged couch from packaging. Replacement couch damaged, had to get a 3rd couch, and finally got a good one. Only to be offered a $75 gift card for all the inconvenience. Great idea for Bob's as they only have to cover the cost of product bought with gift card. Horrible customer service for someone spending thousands of dollars.

The worst experience $2500 later from Sales to pieces missing, inaccurate information and defective product. Nobody answers the phones, short staffed and I don't see them being open for much longer. My advice is spend the extra buck and go to Cardi's or Jordan's. I would NEVER recommend Bob's to family, friends, or even people I'm not fond of. VERY DISAPPOINTED CUSTOMER.

I bought a full size bunkbed for my daughter's small room and let me tell you that it's bad! I had to call them within the 1st year because it kept wobbling back and forth. It was very hard to sleep in and uncomfortable for my kids. The wood is very cheap and broke after a year and half or so. I just ended up throwing it away. It was too bulky and took a lot more space than me buying just a headboard and a nice bed rack only. They charged me soo much for that piece of ** wood for something that didn't even last for two years.

We went to the McKnight Road location and purchased a new dresser, mirror and two nightstands for our bedroom. We ultimately wanted to just pick it up and haul it ourselves but the sales associate told us the furniture wouldn’t be available for at least a week BUT it would be available sooner if we chose delivery. So of course we were talked into delivery and paid the fee. First delivery: they tried to give us a repackaged/used dresser (RTS) that was clearly damaged and one of the new nightstands was also cracked.

Two of the recliners have had issues. The control buttons have had to be replaced as they malfunctioned. My one year warranty was up by 3 weeks. I was asked to pay $79 service call, $50 for the part and another fee for installation. I have had issues with the control buttons on another part of this sofa as well as the phone charging areas on two different occasions. The furniture doesn't seem sturdy and customer service is poor as they are unreasonable. I will not purchase anything else from them. I also bought dining room chairs. One of the legs fell off upon first use. All of these problems results in my having to be home to wait for service people! Unacceptable!

I purchased in late July 2019 a dining set called sonoma. In late December 2019 a piece holding the leg rest of the chair broke while I was seating and resting my foot. Those are high bar chairs style so in order to seat comfortably your legs need to rest on the bar between the legs of the chairs otherwise your legs will be dangling. I reported to the insurance they had me add to my purchase. They denied the claim calling it normal tear. How can it be normal tear and wear after less than 6 months? My last dining table last 6 years and was still perfect.

I purchased a bedding set online Saturday morning, 29 Feb 2020. That afternoon I received a call from the Bob's in Burbank, CA. stating they could deliver the next day, Sunday 3-1-20 and would call with a 4 hour delivery window. They never called. When I called them Sunday afternoon, I was told the closest delivery date was Thursday 3-5-20 and that I would receive a text 2 days prior confirming the 4 hour delivery window.

We are on our third mattress with Bob's Discount Furniture. We bought a Bobopedic mattress a few years back. After a few years, the memory foam was no longer memory foam and the service person came out to our house and verified that it was a manufacturer's defect. So, we picked out a new mattress. That mattress lasted a couple of years (shorter than the first one) and it was another manufacturer's defect. We then upgraded to a hybrid mattress, paying for the substantial difference in price, and after 14 months it is a lumpy mess. The service person came out and told us that the product is defective (again).

Just got my furniture delivered. Recliner didn’t close. Won’t replace until tech comes in 1 week & then decide if they will fix or replace. In meantime I must have recliner in open position for 1 week. Spoke with 2 DISRESPECTFUL customer service reps who refused the store mgr suggestion to have piece replaced rather than having to wait 1 week for tech. Salesperson Dave was great along with the delivery people but after they have your money they do not take care of their customers. DON'T SHOP THERE. I will not recommend them to anyone.

I do not have a good experience with my delivery. Every pieces that they sent me was broken and I had to send them back. Still do not have the right one. I spent all my days off for a month to sit home waiting for delivery or a technician to come in and verify the broken pieces. I will never buy from this store again. It was a big mistake.

I purchased a sectional with 3 recliners, full Queen size bedrooms set (5 pieces), dining room set, separate recliner and massage chair. I also purchased the warranty program which is a separate purchase for each item. After about 6 months or so one of the chairs stopped reclining so I called Bob's. They sent a service guy over, he flipped the couch, said it was a motor issue, cut the wires, taped them and told me it was a fire hazard and I should call the warranty dept. Guardian Protection Plan. I called and they said they don't handle mechanical issues. Then my daughter spilled nail polish remover on our dining room table and the buttons on her bedroom stool fell off as well as one leg. I called guardian and they made me fill out paperwork, send pictures, send copies of proof that I purchased the items, then send copies of proof that I bought the protection plan and dragged it out for months.

Bob's has nice looking products, but that’s it. If I could give less than one star, I would! I wish that I had read the company reviews before buying anything from them because it would have saved me a lot of aggravation. I bought a table less than a year ago and the paint started flaking off of the tabletop. I called the customer care, and was told that it was considered normal wear and tear, and therefore not covered under the warranty.

I went to Bobs and bought a dinning room table and 8 chairs for my home to be furnished. After coming to pick up the items I went home and noticed that all the chairs are not what I ordered. The company gave me the wrong chairs. So I went back to bobs and they told me I can exchange them but they have no other chairs for me to exchange. The man that I was dealing with was manager here and was incredibly rude and said there’s nothing for him to do. I felt like I was taken advantage of being a young girl buying furniture. So unfortunately now I have 8 chairs that don’t even fit my dinning room table. I decided to call the corporate office and see if they can do anything for me. They also told me no too bad. I’m so upset that bobs don’t treat their customers great. And I recommended anyone buying Furniture to not waste any of their money at bobs discount Furniture!! Shop somewhere else where, customer service is their number one priority.

We purchased a sofa and loveseat in cash on 2/8 with an extremely rude salesman in the Hagerstown MD store who told us our only option was to pay $190 to have the furniture delivered to my house because they didn't offer store pick up, which seemed bizarre to me. Despite the fact that the sales rep was rude, inattentive and you could clearly tell he was aggravated we would not purchase any extras or agree to financing, we decided to proceed with the order. We paid the delivery charge and agreed to have the furniture delivered 2/12. We paid the charge and took the time off of work to be home, as you weren't allowed to choose your delivery time (they call you with a 3 hour time window 48 hours ahead of time).

I purchased in 2013 a McKenna bonded leather sleeper sofa from Bob's Furniture. Last year the leather started to peel. The bonded leather has completely peeled off the sofa to the point where it is now not usable. When I reached out to bob's furniture they told me my sofa was no longer covered under the warranty therefore they could not issue me any kind of compensation. Bob's no longer carries bonded leather furniture as they knew there was a manufacturing defect in the product. Instead of reaching out to customers who purchased this product in the past to offer a choice they chose to not. Now I am stuck with a sofa 7 year old sofa that is a piece of garbage. When bob's says they stand by their products they are lying. Buyer beware. Do not buy furniture from bobs.

Orange, CT store failed to make a timely repair on an electric recliner purchased two weeks ago specifically to be used after serious spinal surgery. I am very disappointed in the store's managerial staff - they did not make any meaningful effort to get this matter resolved asap.

Purchased a sectional sofa, $2000. The pieces did not line up. Scheduled for service to come out on a Friday between 4:15-6:15. My wife and I left for half an hour to pick up a drink around 2:00. 6:15 comes and goes. Called Bob's and they said tech was there at 4:45 and took a photo of the door. Photo was of our door but certainly was not taken at 4:45. My wife and I, two kids and my two dogs who go crazy when anyone walks in front of the house, much less rings the doorbell, were home. Rescheduled for today, Feb 14, 2020. Another no show between 4:15-6:15. This time I NEVER left the house just to be sure. Called bob's, again they said a photo was taken of a hand ringing the doorbell. My doorbell works as well as my dogs. They never showed up again. They'll take my money, but service is awful.

Purchased a sleeper sofa and within a short period of time the buttons fell off the cushions and the mechanism failed so you could not open the sleeper. Their “Goof Proof” warranty is a joke. Bob’s takes no responsibility for it and passes it off the insurance carries that does everything they can to frustrate your claim. The “warranty” has so many exclusions it is useless. My advice - stay away.

Purchased a $2400 sectional power recliner in 2018 and also purchased the goof proof protection which we were assured would cover anything except damage caused by pets. The recliner recently stopped working this November so I gave them a call and they sent a tech out no problem. Was told he was going to order a part and all was good. Never received the part. Called, was told part was never ordered, then received the WRONG part. Was then told on my next phone call that they no longer make the part. Long story short it has been 4 MONTHS and I am still trying to get my 2 year old couch fixed that was 100% in warranty when I filed the claim. If you want to spend thousands on furniture that only lasts 2 years then shop at Bob's!

Furniture took over one month to be delivered. 1st delivery attempt (three weeks from purchase date) failed, due to the company not faxing over certificate of insurance. Then while waiting for them to do so, their delivery personnel drove off and never returned. Had to wait until following week for delivery. One department doesn't communicate with others due to BOB'S business model. Had to return wrong size mattress protector and pay more. Manager stated BOB'S doesn't consider all the screw ups and make amends.

DON’T SHOP HERE GUYS! If I could give a lesser star rating I would. My husband and I just bought our first house so naturally, we went furniture shopping. In the store, we were guaranteed delivery on November 12th for a couch if we signed up for the credit card. We signed up. Two days before delivery we receive 3-5 calls a day confirming different delivery dates.

Bob's Discount Furniture DOES NOT stand by their products. They talked us into their Goof Proof extended warranty and now they will not honor it. Our couch is less than 2 years old and is now useless. Furthermore, they charged us $80 to send someone to fix it, but their tech said it's unfixable and we are out of luck. DO NOT purchase from Bob's unless you are willing to throw your money away. **I gave 1 star only because it wouldn't let me give 0.**

I purchased a reclining love seat and sofa in January 2019. In December I called because it wouldn't recline or charge my phone. The guy came out and said we needed a new motor. The motor is on back order until April 29th. My sofa is wobbly and when I talked to them about it they said it was out of warranty. I did manage to get them to come out as a courtesy to look at it since it was damaged before the warranty expired but if I needed a part they would bill me. I also purchased the Goof Proof but they said that wouldn't cover it. I will never purchase anything from them again!

I purchased living room furniture in 01/2018. I also purchased the Goof Proof warranty. In 12/2019, the frame on the back of the loveseat was poking the leather. We rarely sit on loveseat. I contacted the Goof Proof company and the claim was denied due to it was nothing we caused, it's manufactured issues. I contacted the store and was told it was nothing they could do after 1 year. FURNITURE SHOULD LAST LONGER THAN ONE YEAR!!! Their furniture look great but poor quality.

Do not buy the Goof Proof Protection plan from Bob's Discount Furniture. We bought a sofa seven months ago, then part of the frame cracked. Bob's tech determined it was accidental damage. Tells us to file a claim with Guardian Protection Products. Filed a claim with gpp, and they denied it because they ruled the damage was not accidental. No appeal is available from either company. Essentially, each company is placing responsibility on the other. Bob's sells this protection plan as a "catch-all" for any damage to the furniture, but it's really just a scam. I guess that's what we get for buying "Discount" furniture from Bob. We won't be back.

I ordered from Bob's and I chose to pick up my order rather than pay for delivery. They explained to me right away that it was back-ordered and won't be ready for about a month. I was disappointed but willing to wait. I never heard from them on the date they told me it would be ready, I waited a week and finally called. They said one of the pieces of my sofa was ready for pick up but the other piece of it wont be available for another few weeks. I was disappointed but hoping they would work with me after all this trouble. I offered to come pick up the part that's ready and asked if they could ship the rest so I dont have to keep coming back and forth. They said they could do that, but I would have to pay for shipping. I'm disappointed because I thought they would be more helpful after making me wait 2 months for a sofa.

I bought a four bedroom set on December 2019. First they told me it will be available for Delivery within one week. No one called me and when I called, finally told me that my pieces are not available and I have to wait until January and we will see. After a lot of calls, My delivery scheduled for January 15th. I received only 2 nightstands and nothing else. The delivery guys didn't know anything, and after a couple phone calls they said it was the warehouse mistake.

Ordered a beautiful table I wanted for a while now. They said they would deliver Fri between 9-11am. They came at 730am. When unloading the chairs they threw the merchandise from the truck to the street without a care for the product. Then when they went to remove the table it was all crumbled in the box. I would not let them bring the product into the house. Told them to cancel the order. I called customer service, told them to cancel the order and I wanted a refund. They said I would have to contact Carle Place for a refund. But they cancelled the order. Called Carle Place. They said they couldnt refund until they verified the merchandise was back at the warehouse. I called the next day. They said it would be a 7-10 waiting period before I got the refund. I was pissed but thought it was over.

So let me start out by saying DO NOT GET A MATTRESS FROM BOB'S. They say they have years of a warranty. It’s a lie. We bought a bob-o-pedic mattress a little over a year ago, we bought a plush mattress. On our receipt it says plush. Well we have a firm. It’s terrible!! So we called and had a tech show up. He also said this mattress is terrible. Well he called bob's himself. They said there is nothing they can do because it’s been just over a year and there is nothing wrong with the mattress. We’ll if your tech says there is and we also are unsatisfied then guess what it needs to be rectified. But they will not do anything, they said you can buy a new one from us. Well guess what we will never buy from bobs. Something needs to be done.

I bought Virgo sectional with ottoman about 3 months ago and noticed pillows stitching Is coming out so I called Bob's customers. They sent out tech to fix pillow and while he was here I showed him how ottoman was falling apart where he explain to me it was normal wear and tear. I said, "Hell no, it’s been almost 3 months!" Long story short they refuse to do anything so goofy plan is worthless and I will never buy any Bob's furniture again. First and LAST TIME CUSTOMER ✌️✌️

Simple and to the point. It cover nothing at all.. They sell you the protection plan and it covers nothing. Do not get it. I bought a dining room table and the table top kept getting rings stains from my dinner plates or a vase and it warps up and flakes off. And that was not covered. But the sales person said it covers scratches and stains, cracks, flakes. I submitted to claims each time explaining it keeps getting worse. with use and at the end they suggested I should have used table mats or table clothes. Wow so that means a table that's its purpose is to eat on with warm dinner plates I have to tell my family or guest every time I use it I have to remember, "Hey don't forget the table mat." Cause they need coasters too like a coffee table. LOL bull. I will never get Guardian GOOF PROOF ever. It's for them not us. FREE MOney.

Bought 2 couches, a love seat, king bedroom set, coffee table and 2 end tables from Bob's about 3-4 years ago and purchased the extended warranty along with it. The one couch has a board across the back and it has broken, there are several tears on the same couch and love seat, the bottom of one of the reclining seats the stuffing is coming out of the bottom and the other couch is coming un-stitched at the seams. Called the warranty center, someone came and looked at the furniture and told us that none of the damage was covered. They have to occur by a household accident. Well I am sorry I do not think that any of the damages were done intentionally. Needless to say I will not be purchasing any other furniture from them and I will advise anyone who does not to purchase the warranty because it is a waste of money.

Bought almost $4000 worth of furniture from Bob's approx 3 weeks before Christmas. Pieces were delivered the next Saturday, which in theory would have given me around two weeks to get my house straight and decorated for Christmas and the arrival of guests for the holidays. Thing is that the very expensive entertainment center I bought didn't come with any hardware to join the four pieces together. The bridge of the entertainment center spent Christmas sitting on the floor in the corner of my living room.

Updated on 02/14/2020: Jan 20th I wrote a review regarding Bob's. I wanted to give an update to the lack of customer service this company continues to have.. for details look up my other review regarding the "LEATHER" chase I purchased. As expected no one from bob's has tried to resolve my issue. I have contacted them many times talking to Meme, Lexus, Mercedes, Rocky, Adam, Melissa and the latest Safaria. Everyone says, "Well we sent you an email," but I never seem to get them. I completely understand how the Spam filter works and review it daily just in case. They refuse to give me any help regarding the discoloration/chaffing this chase is having. They pass the buck to another department saying we have NO other avenue for you. I ask for the next supervisor and they say they will forward my information and I will get a call in 1 to 2 business days, that never happens.

We purchased a sofa and recliner on 11/11/2019. Delivery was supposed to be 12/7/2019. Bob's wanted to make partial deliveries 2 times, but we refused. We wanted everything delivered at once. Our salesman was very good and the delivery on 1/18/2020 went well. The products are a different story. The seat cushions are too short and rock hard, so are the pillows that come with it. The quality is fair at best,and not comfortable. Be aware, once you sign for the delivery, you can't make a return. We're keeping the sofa, but the recliner is going on Craig's List for a fraction of what we paid. So much for the discount at Bob's Discount Furniture. We'll be going to a better quality store for a better quality recliner. Live and learn.

Goof Proof Protection is a SCAM!!! They assured us that anything and everything would be covered for replacement to our sofa within 5 years! It’s been only 3 1/2 years and nothing major has happened. I called to report tears in the leather from thread separation...needless to say “not covered”! Loose frame/frame separation... once again “not covered”! Holes wearing through the top sides on the recliners... “not covered”! Recliner motors stopped working... “not covered”! Well we are looking to buy a new sectional and I can proudly say... NEVER AGAIN BOB!!!

So we went to Bob's and ended up purchasing a 4 piece bedroom set on December 1st 2019. Since that day we have had nothing but issues from the delivery service and as of January 16, 2020 we still haven't received all of our furniture after rescheduling now for the 5th time due to their mistakes. Delivery 1 - they show up an hour late from the 3 hour window where we find out that 2 of 3 delivery guys decided to quit several stops before. Not only that, the lone guy left had surgery on his broken finger the week before. Needless to say, I ended up helping him complete the delivery and put everything together, and got half of the delivery fee back as a result. Our larger chest ended up being damaged beyond reasonable, queue follow up deliveries to replace it.

Was shopping for a chaise sofa, they had one the correct size that I needed. Could tell right away that it was inferior quality, even the ugly throw pillows that it came with were frayed and coming apart at the seams. No Thanks Bob, went elsewhere and never looked back. Caveat Emptor!!! Let the buyer beware. People, be smart with your hard earned money.

We purchased a couch with a sleeper the end of February 2019. Delivery was March 1st. The frame broke in November. Since then it has been playing tag back and forth with Bob's and the Goof Proof. Bob's saying it's not a manufacturer's defect. They don't cover it. Goof proof saying it's normal wear and tear. The couch is less than a year old. How can it be normal wear and tear. As far as I'm concerned it's cheaply made furniture and horrible customer service on both their parts. I would not recommend buying anything here. It will turn out to be a waste of your money in under a year as I have experienced.

Ordered a couch and Recliner on 12/15/2019. They delivered the couch on 12/18 and damaged the back on delivery. Fabric separated. Sent pictures to customer service. They made arrangement to have the couch replaced in a few weeks. Delivery driver arrived a few weeks later 1/6/2020 and said he was sent to fix the couch. Called customer service. They said no he was there to replace it. He fixed it and left. After over 2 hours on the phone, customer service confirmed they were to replace not repair and made arrangements to have a replacement delivered in another 4 days. I also ordered a Recliner that was not in stock and wouldn't be delivered until 1/18/2019. When I asked Customer service said this order is delayed until the 25th of January. I had to speak to 6 customer service reps before getting a hold of a supervisor rep id#**.

When I went to order furniture for my brand new home, I was told I can have it delivered to my home and at a time frame suitable for me. First time I told them I needed it at a certain time and they decided to come a couple hours earlier than my suggested time and I missed it. That's fine, I reschedule and request the same time again. They once again decide that, they had it right the first time and came way earlier than I could get home once again. And when I call to reschedule the second time, they tell me my item has been backed up and given to another person, so I'd have to wait till MAY (currently Jan) for my tables and couches.

Workmanship on the couch is subpar at best. Brittle plywood for a couch frame? Needless to say, it broke at the frame. Goof proof warranty would not cover because it wasn't "accidental damage". So they are basically saying I destroyed my new couch for fun? I called Bob's customer disservice and was told that since it is after the one year warranty, there was NOTHING they could do. I reminded them that THEY sold me the lame "insurance" and if they would not stand behind their word, then Bob's, at minimum, should give me back my money for buying the insurance. Nope, nothing they are willing to do. I WILL NEVER EVER BUY ANOTHER PRODUCT FROM BOB'S CRAPPY FURNITURE STORE!!!!

I bought a bunk bed for my daughter here and it has been a NIGHTMARE. The people in the store are nice enough (College Point, NY) but that's where the pleasant experience ends. First they were supposed to deliver my bed Dec 18th, appointment scheduled and everything. This got changed to the 22nd without my permission and no one knew why. Fine, I can accept that. Second issue, the bed comes and is installed but damaged and scratched ALL OVER. The stairs were not attached to the bed, garbage was left all over the room and sharp pieces of metal were left outside of the recesses holes of the bed. The drivers literally ran away while my wife and I were looking over the bed leaving their work gloves and not even asking for us to sign.

Where do I start? Well let’s start from the very beginning of dealing with Bob’s Discount Furniture. We bought a mattress from them which was great however the next purchases were not so great. Purchased a very nice dining room set from Bob’s discount furniture and all six chairs wobbled so they had to replace all of my chairs. Bought a nice recliner from Bob’s discount furniture and it was the wrong color. So they delivered another chair which was not the correct color either. Then I made a re-selection for a totally different chair which was back ordered until God knows when!!! And now I’m trying to get a full refund for my purchases and my re-selection amount and they’re saying that they are not giving me a full refund! So guess what Bob’s discount furniture? We’ll see you at the magistrate! WORST FURNITURE COMPANY EVER!!

I bought a sofa sleeper, a reclining sofa, and a dining room set. The price of $2500.00 for all 3 pieces, I felt was a great price until I realized it was all junk. The sofa sleeper came with a comfort mattress that you would assume would fit into sofa when you folded it up, but nope you have to store it separate. The reclining sofa is narrow and not comfortable at all, I don't believe it is same sofa I tried out in the store. The dinette set pulley on the table broke when we pulled table apart to insert leafs, and the chairs wobble on hard wood surface. I would never recommend Bob's Discount Furniture to anyone.

I bought Bali coffee table from them because it's such a beautiful piece. However, the quality is so bad, and my once beautiful coffee table has a few scratched now (you can make them just by running your finger on the tabletop which is made of some very soft wood substitute material) and round edges are chipped at some places because they glued something fake wood looking on the side. So sad and disappointing. And their customer service is awful - convinced me to purchase an extra warranty and it turns out that neither manufacturer warranty nor extended warranty cover those damages as according to them they are part of normal wear and tear and only accidental damages are covered. P.s. I paid over $350 for the table plus warranty and this all start happening withing 2 months after it was purchased.

In 2018 I bought a bunk bed for my children from Bob's. Well, Dec 2019, my child was sleeping in the trundle and we heard a large crack. Upon investigation, we noticed that the wood splintered by the wheel from the trundle and the wheel came off. We immediately reported it. Apparently, this is not considered an "accident" and therefore, they will not cover it. This is fraud and we will no longer buy from Bob's and ever use Guardian to cover it. I suggest you do the same.

Bob's is the most horrible company... Their furniture is broken all the time. I bought side tables worth of $300 last year and still going through customer service for my money back. Table is broken each of the 5 times they delivered and they had to take them back. I was asking for refund and customer service don't care customer. They made me wait for 1.5 hours each time on the call almost 5 times I called so far. They are very irresponsible people... never buy furniture in Bob's.. it sucks.

On January 2017 I purchased a sofa bed from Bob's discount furniture, they also told me to buy goof proof, so I paid $249.99 for 5 years. First of all, the sofa bed is not the best quality, but I decided to keep it. After three years the back frame is broken while somebody was sitting on the sofa, I filed a claim to get it repaired and I was told that my claim is not eligible although the plan I purchased cover my furniture for accidental breakage of the frame. They also told me that sitting on the sofa is the intended use of the furniture, therefore the breakage is not covered, and they added please understand that this is a final determination and your claim cannot be changed or altered.

I wish I can give this company 0 star, my experience has been a nightmare from beginning to the end. I ordered my furniture a month ago and still hasn't arrived yet. After being given time frames, they attempt to deliver outside of those time frames. Customer service is horrible, after speaking to many different managers and customer service reps they repeatedly say the same thing over and over again and assure that I will get the merchandise I ordered. At this point I would be canceling my order, Do not waste your time and energy with this company. There are far better furniture companies out there who looks out for their customers and not offer false promises.

We purchased a sofa and chair from Bob's Discount Furniture in 2015. We also purchased the Goof Proof warranty. Since that purchase we felt the products from Bob's were good and purchased other items and regularly recommended Bob's to family and friends. However, 4 years later we noticed that the cushions were sinking into the couch and didn't understand why. My husband started feeling into the couch behind the cushions and found that the frame was broken. We contacted Bob's customer support to report the issue and they sent a technician to take assess the couch and take pictures. The technician could see the damage and felt that the couch was not repairable and indicated he would submit his findings to Bob's. Even though the technician was customer friendly we found out a week later that he indicated that he did not feel the broken frame was a defect of the couch.

What a horrible experience. Delivery attempt 1. Went to Bob's and bought a living room set. 4 pieces. 1st Delivery date was set for a Friday. It was an early window so I took off from work. 3 hours before my delivery time I received a vm that 2 of the 4 pieces were damaged and wouldn't be delivered. First question why is the furniture being inspected 3 hours before delivery. I wasted a day of leave.

We bought three pieces of furniture from Bob's, a sectional and a love seat and an entertainment center. We spent about $2,000 total. The sectional and love seat are great so far but the entertainment center is really flimsy and not sturdy. There is no way it can hold a TV let alone put any pictures or decorations like it was advertised. We put it together when it arrived and realized this. I called customer support 4 days later because it is the holiday season and there’s a lot going on. The woman told me they don’t “do refunds” but her manager will likely let me exchange it. I waited about 5 minutes for her to come back and tell me the manager actually decided NOT to let me exchange it and “uphold their store policies”.

I ordered a sectional. The sale went smoothly until the delivery. The driver showed up on time; however, he came in and said, "It’s drizzling and I’m going to bring the stuff in and come back later..." My contractor said, "No, bring the sofa in and put it together like you are supposed to do." The driver went outside and brought in the cup holder console. My contractor said the wood floors were brand new. And asked the guys to wipe their feet. The driver said, “I don’t work for Bob’s and this is too much” and he took the piece with him. I went to the store for a refund on the delivery, I was still going to work with them, but then before my new delivery date they told me they had to deliver in two parts because one of my parts went missing. I cancelled my order. They are allowing this delivery service to ruin their business relationships.

Ordered a bunk bed and spent over 1200$ for my kids' Christmas gift. ALL the other gifts were related to the beds sheets, comforters, pillows, etc. On the day of the delivery I got confirmation the beds were coming and placed my children's current (old and worn but functional) bed frames and mattresses outside in the rain. When the delivery team arrived they refused to deliver because of the weather. I talked to customer service and was told that they would would issue a callback and return later that day (after much back and forth and talk of a cancellation of the entire order). I received a call stating they had finished their deliveries for the day and my kids' beds wouldn't be coming.

I purchased over 3,000 dollars in furniture from Bob's Furniture store and there is nothing discount about this company. When my furniture was delivered the vanity was put together wrong and the glass holder fell off and the light would not come on and the coffee table started to deteriorate, cracks developed and it started peeling after I had paid over 200.00 dollars for delivery. There was a service man that came out and he determined that the furniture needed replacing and they sent out the replacement furniture but the problems began. The delivery men they came in taking pictures of the furniture and inspecting the furniture but there was a serviceman who has already done this. They were just to exchange the furniture but instead they gave me a hard time with a lot of questions about the furniture. That was none of their business and they had the nerve to become belligerent and rude to me in my own house.

We bought a couch, a chair and an ottoman before Thanksgiving and got the couch and chair in about two weeks. The faux rivets started falling off the couch in 2 days. We called and they said they would replace the couch but they couldn't do if for a month. The ottoman was not delivered for until 12/10/19 and was left outside (so much for the white glove service that I paid for). But here's where it gets good, they schedule the couch re-delivery for 12/17/19. They give a window of 9:45-12:45. At 10:20 I get a text that it's 20 mins away...cool. At 12:30 my wife who is at home calls and asks if I have heard from them as they haven't got there. I go on the website and it says the delivery is finished....UHHHH.

Worst, Worst, do not waste your money buying furniture from Bob's. I bought a Kind bedroom set but I wish I went to Macy's or Raymour & Flanigan. I regretted. I bought a protection warranty but was a totally waste. Bob's will not honor it. Bob's will refer you to a third party which everything is not accidental. They claim they cover accidental damage but that’s a lie. The material is cheap. Drawers are falling apart within one year, leather is peeling.

Bought a bed and mattress within a week bed supports broke. Bob’s sent a technician to fix it. Within 1 week broke even worse, bed collapsed in the middle of the night while we were sleeping on it!! Tried getting a refund and they refused. Frankly with all the negative reviews I’m not sure how a class action lawsuit has not been filed against this company!! Save yourself the headache and go somewhere else for your furniture needs!!

My wife and I purchased a bed with trundle for our 3 year old daughter on 11/2 from the Manchester NH store. The bed was delivered on 11/6 and damaged. We called to inform the store. They then sent a technician to our house a few days later where he determined he couldn’t fix. The tech ordered a new bed and we would receive the next week. The next week a Bob's delivery team came to our house and realized they didn’t have the replacement bed on truck. They dismantled the broken bed, put all the pieces in our garage and drove off.

I purchased a sectional in May 2019 and here we are only in December 2019 and the connector piece came off. I called to file a claim, technician came out to supposedly fix the couch but instead took 2 pictures and left. Never got a call and when I called I was told they found nothing they can do on their end. Well because this piece was detached, the frame of the sectional caved in. I was told to call Guardian because they would cover it.

I bought 2 sofas in June 2018. When they arrived the back cushions had an indentation. I assumed it was from the straps that were holding them on for delivery purpose. Well after a week they never fluffed up. I called the store and was told there was nothing they can do since I accepted delivery. After many attempts they did send someone with extra stuffing which really didn't help since the material was basically crushed. Flash forward to October of this year. One leg fell off and while waiting for a repairman another leg fell off. When he finally got to my home and attempted to fix it he was unsuccessful. He took all 4 legs off and the couch is now sitting on the floor. You would assume it would sit flat but it rocks leaving me and the repairman to assume the frame is either bent or broke. Well the legs aren't covered because they are plastic (who knew?) And the frame is only covered if it's broke! The goof proof guarantee is a joke! Do not bother!

I purchase about $5,000 worth of merchandise. It has been over a month, and they have not deliver the merchandise. The managers did not even apologize for their failure to follow/read instructions. I am so disappointed in Bob's Furniture. DO NOT BUY FROM THEM!

I had purchased chairs a couple of months ago that were on sale. I left a deposit and we were told that the chairs would be placed aside till we come back and finalize our purchase. We came to another Bob's and purchased a large amount of furniture. While completing our order with the store manager he merged the orders so we can save on shipping charges. He then told us that the chairs are not available anymore. I explained that we were told by the sales associate and the store manager that they would be holding them.

On Nov 10, 2019 I purchased a sectional with delivery scheduled for Nov 22, 2019. On delivery day the driver who is outsourced did not have my furniture on the rental truck. He did not reconcile the number of pieces on the paper manifest to the number of pieces that were picked for his route (remember delivery personnel are outsourced). After an hour on the phone with customer service the next delivery was scheduled for Sunday Nov 24, 2019. Curiously, the woman I spoke with last remark was "I hope you get your furniture."

Well Had a great morning visiting with BOB'S FURNITURE AND GUARDIAN INSURANCE. I bought a couch 05/31/2018 and insurance good proof will my problem is one of the chairs is lopsided. When we bought the warranty 3 salesman told us this would cover any problems we might have. If you jump on it and it breaks it's covered. Well we didn't' have any jumping but will put pictures. You be the judge. I put in a claim to ins. They denied the claim. In my disbelief so I call them he said he felt for me but it wasn't his call said all I could do is take it up with the ins company. Now I could lie and say I broke it and it would be covered. Sorry GOD says I can't do that. Well that is the story. You would think for $2622.14 it would last longer. So when you go shopping make sure to take a recorder with you. My last time in BOB'S. Hope this helps someone.

Not only was furniture bad quality but delivery worst I have ever experienced along with the delivery department customer service. Store service was courteous but not delivery. In one year I had take more than six days off works to wait for deliveries that were either incorrect, incomplete or damaged. Worst consumer experience ever.

My experience with the store was not terrible the first time. My wife and I decided on a set when we first went and immediately after getting the set in the house we had buyers remorse due to the size of the furniture. They originally gave us a hard time because the couch was already delivered. After speaking with customer service, we had to return the furniture but could only get another set if we paid more than the original amount. When we returned to the store, we actually purchased a king mattress set along with a replacement couch. The bed since has had to be changed at least 2 times due to the mattress sinking. They were pretty good about that.

I tried to contact store, customer service by myself to ask for the support warranty information in paper which sales man told me that 18 years for mattresses and 10 year for frames. They did not provide it. I asked BBB to help me, but they did not bother to provide it too. DO NOT BUY any things from Bobs' Discount Furniture.

Purchased a queen size bed for my 12-year old son in November, 4 deliveries and 1 month later and I still don't have the bed. 1st delivery-missing headboard, 2nd delivery-failed to show, 3rd delivery-brought wrong size bed, 4th-delivery materially damaged headboard. The largest problem with the operation is inability of the storefront and Customer Care to properly communicate. Storefront seemingly cares but has no authority to fix, and simply directs you to Customer Care, where you are just a number, and they actually don't care (if anyone calls you back at all).

We called to say that we would not be available during the beginning of our delivery window and asked if they had spots the following day available. Apparently they will not give you future dates/times unless you cancel your current order. The representative told us we should keep our scheduled delivery and ask for a "go-back", and ask them to come back later in our delivery window. When we told her that makes no sense, she insisted that was a better option than rescheduling our delivery. We followed her recommendation. The delivery never came and we could not get someone on the phone to explain anything. I will never shop here again and suggest anyone who is considering it to go elsewhere.

We bought a leather sofa with a power recliner feature at each end. It was a very good price for an Italian leather sofa with the recliner feature. The salesman was very knowledgeable about the products, and helpful without being pushy.

Poor quality product, unacceptable return policy. Ordered matching bedroom furniture. One piece warped right away. All drawers won't close, & all doors won't close. Scheduled second delivery brought wrong piece. Told warped dresser was now out of stock. In stock date kept getting pushed back and dresser is now discontinued. Company won't refund for warped piece, 20% discount only. Why should I buy from here ever again?

My couch is a little over a year old. They have been out to my house 3 time. Now that's it's over a year old they can not do anything they said even know they never fixed it. My Cushions are flat, Nails are coming out of my loveseat and it sounds horrible every time you sit on it. It was $1250.00 all together. Not much of a discount.

We went to Bob’s in Paramus, NJ. We were told if we buy the Goof Proof package that anything that happens it will covered. Mind you we didn’t realize that their furniture is legit made with card board. First the back of our couch broke and only because we said it was an accident they came out and took out the cardboard and put something else in. And then the arm rest caved in and I said by putting my elbow down however since I told the truth and didn’t lie about it they won’t come out because it’s not an accident which clearly it was! Then the seam in our ottoman is ripped and they said since I don’t know how it happened they refuse to fix it! Well clearly something rubbed against it! It’s Been one year with this furniture! I now know to never ever buy from Bob’s again or refer them to anyone. I wish I knew now how cheap this company is and how they make their furniture!

I rate Bob’s Furniture a ZERO!!! I was suppose to receive my furniture today and the delivery driver by the name of Emerson ** had the balls to say that I was not available when the idiot went to another address instead of mine. Then has the nerves to submit a picture of that unit's door when it clearly wasn’t my door HAHA! I put in another request to have them come back the same day and they declined it. Something I knew was gonna happen because I’ve seen the bad reviews of other customers with the same complaint. I WILL NEVER ORDER AGAIN FROM THIS FURNITURE PLACE AGAIN!

There were many options available at the store, however I did not like the stalkerish salespeople. However, when scheduling delivery, etc. they were more than accommodating. Their customer service with damages, etc is a process, that doesn't get resolved easily. Things that should not be considered wear and tear are and it makes for a very frustrating experience.

My initial experience was beyond great as was my salesman Ken **. Mr. ** was very personable and professional. He was able to answer all my questions and offered suggestions. Without going into a lot of detail he gave “GREAT” customer service. My issue is with the delivery. I purchased this set as a house warming gift for my son who lives in a very secure apartment building with a front desk attendant. I received a text with a three hour window, and another with a thirty minute window. My son was home the entire time waiting on the delivery. Outside of his building there is a keypad to enter the apartment number that will ring the landline as well as the cell. He received no notification on either.

Their furniture is garbage. Everything is completely worn within the first three months you own it. It is all poorly made furniture that will not last too long. Their Goof Proof warranty service is a joke. They tell you to make sure That if something happens with your furniture to make sure you tell them it was an accident and something you did because it’s the only way they will replace it. That is just a way for Bob to continue to make cheap furniture and have the consumer lie in order to get something covered.

They sell you their merchandise knowing they don’t have it on stock, schedule a delivery day and then keep pushing farther and farther, either letting you hanging on the delivery date and them claiming there was no delivery schedule when you call to complaint or making up any kind of excuse on why they didn’t delivered the merchandise. The customer service department it’s so inefficient and unethical they don’t even write the proper notes on the account and every time you call you have to recite the whole story so you can some information. So that been said, don’t buy from this company unless you are up for countless hours complaint without being heard on the phone and multiples days wasted waiting for deliveries that never happens.

I bought a mattress and box spring for my sister because my son died in her bed. I went to the bargain basement and found a very reasonable set.

I purchased a mattress in NY, 4 years ago, with an extended warranty. I now live in the state of Florida, in the United States. The mattress was losing its shape and sinking. I called the corporate office who sent out a technician (in Florida) to confirm that the mattress needed to be replaced. The Corporate office called me to confirm that they no longer carry the same mattress, but will replace it with one of equal value. She put me on a small hold, and came back on to ask me if I notified the store prior to moving to Florida. I told her I didn’t and she said, “well the closest store is in Maryland, Virginia”. She went on to say that we would have to pick the mattress up if we wanted a replacement.

I purchased a sofa and a single seat big chair from Bob’s Furniture store 2 yrs ago. I also purchased a 5 yr insurance plan for my items. One wk after I got my furniture there was a problem with my sofa.. I called the store and someone came out the very next day.. Examined the sofa and determined that it needed to be replaced... No questions asked. All pieces are still standing strong. Bob’s furniture has proven to be durable and very affordable especially if you have young children in the home and you really don’t want to spend too much.

I bought sofas with warranty -- bunk beds and a four draw cabinet. The furniture didn’t last long. I called for my warranty but they brought pieces to fix my sofa and bunk bed but they never came back. I have damaged furniture and waiting to save again to buy for replacing these items.

Not very happy with the experience at Bob's in Bridgeport. I was there a few weeks ago to buy a recliner. The salesman, David, was so quick to ask me to give them a five star review on Google that he messed up my order. They sent the wrong color to my house. I got it exchanged in about a week. However, the new chair (with the correct colors) is defective. When Bob's sent a request for a review in my email, I told them (via email) that my chair was defective. No reply.

I purchased a sofa and rug this past Saturday, the weekend before Thanksgiving, with the understanding that furniture will arrive on Tuesday. I waited all day and no delivery. I contacted store and was given a myriad of excuses. Furthermore, furniture cannot be delivered until next week. I do not have living room furniture for Thanksgiving. I can assure Bob's Furniture, I will not be doing business with them anymore.

I purchased a storage bed for my son from Bob's in Hyattsville, MD. I also purchased the warranty on damages. Almost a year later the railing has a crack in it. I call the store, although everyone was friendly, it was time-consuming getting in contact with the 3rd party that handles the warranty. The warranty folks never called me back despite promises- I always had to call them. When they disallowed my claim there was very little explanation. I like Bob's stores but find it hard to justify purchasing anything in the future if they do not stand by the warranty. Does anyone know if it is possible to appeal a decision?

I ordered my furniture online, but have also been to the Monroeville, PA store. The staff is very friendly. The delivery staff was fantastic. I only had an issue with scheduling my delivery. I wish the logistics team and the website was more transparent. I wish they would just tell consumers to set the day aside as the time you select, the time they change it to and the actual delivery time are all different.

Salesperson was knowledgeable. There were plenty of choices. In the end we got the perfect piece of furniture for our living room. We have had it for about 3 months and still love it.

We purchased furniture from Bob's and both chair cushions went flat in 2 weeks. Even though we purchased warranties bob's was uncooperative to say the least. Quality is very poor.

I purchased a full-size Copenhagen Queen Onyx Upholstered Bed on 3/4/18. One year warranty ended 3/4/19. 5-Year P1PB-4015407 Guardian Residential Furniture Plan purchased for $39.99. The plan was activated on 03/04/2018, will expire on 3/4/2023, and will provide up to $299.00 in coverage for your new furniture. Under this warranty this is what is covered:

Purchased $12,000 in furniture in January 2015. Purchased all warranties and goof proof coverage. Now as more pieces are breaking and falling apart, Bob's is refusing all claims regardless if truly covered or not. This company needs to be investigated at his point for its business practices and lack of ethics. I have a bed frame that is broken, completely unusable and the claim is being refused as 'bare wood' when it is a BED FRAME and covered not only under Manufacturer warranty but as a goof proof claim as well. Same with a table set I currently have under review with BBB as the set is discontinued and can't replace my chairs and refuse to credit for a matching set. The customer service has been lowered way below the bar and the personnel is clearly not trained. Please investigate this company's business practices. They are not holding up to their warranties and overages and use any excuse not to replace the damaged goods!

Customer service is completely unprofessional. I purchased a dining set 11/10/19 from the Taylor, MI store to be delivered Saturday morning 11/16/19. On Friday night 11/15/19, I received a text from customer service my delivery was set for 4pm-7pm Saturday 11/16/19. I immediately called the 800 number to see if there were any other delivery windows available. I was advised that they cancelled my delivery to look for a new window, and that they were unable to advise what time of day the deliveries will be made to customers as they only load the trucks and deliver along a set route. When I continued to state I was promised a morning delivery, the agent told me my delivery was cancelled and to go to the store for a refund. When I arrived to the store 10 minutes later, they stated the delivery did not show cancelled, however it did state customer was unwilling to accept any delivery options and demanded a refund.

I have purchased SEVERAL pieces of furniture from Bob's. Before we even purchased anything I asked very specific questions regarding their "leather sofa". I was told that it wouldn't peel or bubble but if by chance it did as long as I purchased their Goof Proof warranty I would be fine.... Well it started doing it on both sofas, I called and made a claim and was denied immediately saying it wasn't covered. I made a comment on facebook which they reached out right away. They asked for all my information. I still have not heard anything! Their customer service is awful and they have lost a good customer. I will make sure never to recommend them to anyone.

I was moving to Richmond Virginia. I was a big fan of Bob's Discount Furniture in New York City. I have a Bob's Discount credit card so I figured I would order a bedroom set and living room set. I placed the order on September 18th. The full delivery was never complete after 3 1/2 months. Over the course of the next three months, Furniture deliveries were incomplete, damaged, what the date was changed so many times I lost count. The worst part about this was ordering a mirror with a dresser. They delivered the mirror first and told me the dresser would come in two weeks.

We had purchased $7000 worth of mattresses, headboard, side rails, footboard, and 18 inches bed side tables. We had paid and said we were having our basement build and could they hold them. Of course it was yes we can. So we called to ask if we could delay the delivery two weeks. They said yes. By accident I asked about our bed tables. I was informed they were not available after paying for them. They gave no excuse or apology. Just said that is their policy. So my wife and I went to Bob’s Woodbridge to see if they had other replacements.

They left huge boards on my bedroom floors. The delivery men would not remove them. They left my hallway so messed my neighbors complained to management. Being a senior citizen shortly after surgery I can’t left. I paid men to clean the hallway and remove the old bed. I cried. Then Bob’s sent my comforter set by Fed to an non existent apartment. Called customer service and even though Bob’s gave Fed the incorrect info I was told it wasn’t their problem. It’s a you problem. I paid for everything. No one is accepting responsibility. I am very disappointed. No I have to pay someone to get all Hugh wood planks off my bedroom floor. No white glove services exists with Bob’s furniture in the new south CHICAGO store. No customer service.

Purchased a leather sofa recliner January of 2017. Within a couple months color started flaking off leather. Luckily the manufacturer warranty covered the issue+. Now 2019 same issue with discoloration. No more manufacturer warranty so I thought my addition warranty (Goof Proof) would cover. It did not. There is no reason a leather sofa that is only two years old and barely used should have this problem. Definitely poor quality furniture and poor customer service/warranty. I do not recommend buying anything from Bob's Discount Furniture.

I am a very dissatisfied customer. Their delivery team came to my house the first time and said we were not home which was a lie. Then made us wait another week to get it redelivered and they came to deliver it and said it wouldn't it up the stairs which they didn't even try. They just left it at my front door. I had to try and find someone to help me take my couch up 3 flights of stairs and yes it fit. I am very dissatisfied with this purchase and if I was a old person how would I of move this furniture. I called and they don't seem to really care. I will never shop here again. Taylor **

I purchased a bedroom set and was told delivery couldn’t happen for 2 weeks due to frame being out of stock. 2 days later I came home to a huge box left in my porch. It was the bed frame! I paid for white glove which I’d delivery -set up - trash removal. I called the store. No worries. Frame comes directly from the manufacturer. Driver coming next week with mattress and dresser will put together. Guess what? They came with dresser and couldn’t get upstairs and mattress, refuses to put frame together. It wasn’t in their paperwork. They drop mattress still wrapped up in room. Take dresser and go! I put the frame together myself, unwrap mattress and now have huge boxes and all kinds of trash on my sidewalk.

Bought a very expensive marble dining room set, placed glasses on table for supper and the glasses left ring marks, we had the Goof Proof and was told from their insurance, they would replace the table for anything in the store for 341.00 in change, this table was cheaper so we had a credit of 58.00 dollars, which I purchased a lamp and of course they had to order it. Lamp was suppose to be here on Tuesday, called the store and they forgot to put the lamp on the truck, so I cancelled the order. Seems like they dont wanna please their customers, should never make a promise you can't keep. VERY VERY DISAPPOINTED.

The worse experience I ever had. I purchased a bed on 9_28_19. 1st delivery they didn't have the full set. 2nd delivery furniture damage. As of 11-13-19 I'm on the phone daily trying to get my money back. Store location Hunt Valley MD.

I bought 5 piece Spencer bedroom set and bought mattress and box springs also. My 1st delivery they had 2 different sizes of the box springs. That was delivered on Saturday and they would not send correct box spring on same day so rescheduled for Tuesday meanwhile I'm sleeping on floor and they dont care. So on Tuesday truck came with only 1 box spring as I have king size bed so needed 2 box springs. I'm very frustrated and told them needed come pick up everything as I was done with them as the 2 delivery was supposed be double checked before getting on the truck. Customer service refused pick up furniture stating once I accept into my home it can't be returned. The box spring was the last thing guys brought into my home so I didn't know there was big screw up.

Bob's sells poorly made furniture that falls apart and will not back their own warranty. I have pics that I can send proving that they use poor wood, and everything is just stapled together. ** craftsmanship with no support leaving customers stranded. I purchased the Goof Proof Plan which serves no purpose other than extra profit for them.

I purchased a wood dining table and got decaf proof plan. My wife set a hot pot on the table and the surface was damaged accidentally which should be covered under the plan. The claim was denied because they said that it looked as if it were multiple occurrences. It occurred one time and I am not sure how they feel it happened over multiple times. Why would I file a claim after multiple occurrences? It does not make sense. I will be filing a claim in court. This is not about the money but the principle. It appears that they deny all claims and try to find an excuse in any way.

Ordered a table to be delivered today. Was given the time frame of 12:45-3:45. At 6:00 called and was told it was still on its way. Asked to speak to a supervisor. After almost 45 minutes on the phone he tells me the driver knocked and no one answered at 5:07? First I was by the door the whole time with a dog that barks at everything. Second, at 6:00 I was told they just left the stop before and on its way and now being told he was here at 5:07? Lastly you don’t call before walking away. Give me a break. The driver was running late for the day and just came to the house took a picture and left. This is the worse experience I have ever had with a company. I will tell everyone I can to avoid this company.

First, I can't lie that have decent furniture at great prices but their customer service, sales, and delivery are awful. I have ordered multiple times from Bob's but have recently had major problems. I purchased a living room set, dining room set, and brand new king mattress, (not all together but different purchases) all paid in full with delivery dates and times chosen and guaranteed. Only thing that showed up was one chair and a chaises. The mattress was for my elderly parents that needed an upgraded mattress. So no furniture for my home and no mattress for two weeks for my parents to have a new mattress to sleep on.

I paid $650.00 for this imitation leather lounge chair and it started peeling very badly after sitting on it. I did not even know it was not real leather. The same thing happened to the headboard I bought from them that I thought was leather. It started peeling in no time. The handles on the dresser draw broke off and I paid for insurance and was told they don't have any handles. The mattress I bought started to sink in the middle and no one even sleeps in the middle of the bed. When I called for a replacement I was told that my insurance does not cover the mattress. The only good thing I can say is that it all looked good when I purchased it.

I purchased sectional sofa and I got delivery as per the expected date. However, during the installation Bob's technician team found that 4 of the legs are missing. I immediately received call from Bob's warehouse team that I will receive the legs first thing in the next morning. Of course I did not receive on next morning so I called customer service and they told me to wait for about 7 days to receive the part and then I have to call their technician to fix it. This is after paying $150 for shipping and installation cost. I have already invited some friends at house over the weekend and I know it will look odd. Highly Disappointed with false promising.

I will start off with my in store experience was good. No problems there. We bought a power reclining couch and love seat. We had to have the original couch replaced at seven months due to foam on cushions and armrests deteriorating. Now a little over a year later after the factory warranty has expired the couch is literally falling apart again. With the color of the material it can be hard to tell without very close inspection if there's a problem or not but upon close inspection the seams are coming apart. The armrest on one side is flat. I noticed that one side of the couch is separating and the frame is broken.

Stay as far away from their FRAUDULENT Goof Proof plan! It is an absolute scam. The minute you make a claim, you will realize the mistake you made when agreeing to this extra "coverage." The furniture they offer are of cheap quality, so there will 100% be damage. However, if you think the "goof proof plan" is what you need to repair your damaged furniture, you couldn't be farther from the truth. They will do anything they can to deny your claim, and reject your warranty.

I bought a sectional couch on 09/25/19 to be delivered by 10/19. Part of the couch was delivered, missing 2 pieces, one because they put the wrong piece in the truck and the other because they didn’t have in stock. Accidents happen, we are all human beings and make mistakes. One piece was delivered the next Saturday the other one still missing. We received a call saying the piece would be deliver on 11/9. Then another call saying that will be delivered on 11/19 and it goes on. I called the store the manger promised to be delivered on November 9th. But it’s not happening.

What I purchased and paid cash for wasn't delivered. Sales rep, Fernano **, said he would personally bring store models of coffee table, 2 end tables, and 64" tv console as lenders for 2wks till new products arrived. He texted me when he was supposed to be here, sorry if you want the items have to pickup urself. Blew me off. I'm 73 and dont have a pickup. That was crappy. My table lamps didn't come with delivery. The love seat was soiled. The lift chair made a horrible noise, and the massager on didnt work it. The rest of the entertainment unit was 2 diff colors and they put the 2 sides together backwards.

I purchased a trundle bed for my daughters less than 1 year ago for Bob's. It seemed ideal at the time, the price was right, it was functional and stylish. To sum up this neverending nightmare I had technicians at my house 3 or 4 times within the first few months for the last one to finally say that it wasn't repairable it had to be replaced. Each time there was an issue my daughters were unable to sleep in their bed which has been difficult and uncomfortable for them. Speaking with customer service, they now inform me that the product has been discontinued but that I could go to the store for a re-selection.

I recently called Bob’s because the solid mahogany bedroom set that I purchased two years ago is starting to split and come apart. The only reason I bought this set was because it was marketed as solid wood therefore I expected good quality. That is clearly not the case because the outside of the dresser drawers is splitting and the wood is cracking into strips that fall off. I even sent pictures of the furniture along with my email but received a response saying that after a year my warranty is expired and there is nothing they can do. I’ve learned my lesson and will never buy anything from them again. Extremely disappointed.

Frauds furniture you spend thousands of $ on believe of goof proof even plus plus, when you try to claim they have hundreds excuses not to claim even after not sending technicians. They answer you not qualify. I know plenty of peoples who didn’t get claims or fix or compensation even their representative response. Badly misbehave often. Soon I am going to make videos with the victims with their proof of purchase and their story to stop people going there for spending money trash furniture and after effects. I am going to share of picture of furniture after few months got spoiled. I had made 100 of calls and visit stores in Woodbridge NJ repeatedly, offered to pay more money and give me some alternate but they behaved like strangers. So peoples stay away this Company.

Just spoke with Bob's Discount Furniture. After months waiting for living room furniture set we get a letter stating the delivered couch was not up to their standards. Do we want it replaced? So we choose to have it replaced. Only problem new couch does not match the love set we just got (mind you it was several months after the couch). Will they replace the love seat? No. Will they return the couch we had? No. Will they fix the problem? Again no. DO NOT WORK WITH BOB'S DISCOUNT FURNITURE BECAUSE THEY REFUSE TO FIX THE MESS THEY CREATED.

I ordered 1156 dollars in furniture for my daughter, I am overseas and have not been to her new apartment yet. The delivery people came. Could not fit the couch up her apartment steps so instead of calling customer care they left the couch outside, unbelievable. If you cannot do it how is my daughter going to?? Called the store (Norwich Conn) and spoke with severaL customer care service people assured me the couch would be picked up! 7pm still couch is outside, call again. What if it rains???? My daughter had to get someone to help her at least stand it up in the doorway so no one would steal it or bad weather.

My mother purchased a power recliner after my stepdad had a stroke. After 3 months the chair started to make a horrible noise when moving to the upright position. She called the service department and they sent out a tech. He came out and "fixed" it. Less than a month later it was making that noise again. I use to work in the service department for a large chain furniture store and told her I would look at it but since it was still covered by the warranty I was not going to try to fix it but could help her explain what was wrong with it. When I looked at the seat two springs were completely bent up and were catching on the metal frame when the chair was being lifted.

DO NOT PURCHASE FURNITURE FROM BOB'S! My husband and I purchased a living room set - couch, love seat, chair and ottoman that was no way cheap and on top push the additional warranty. (WASTED MONEY.) Within a few months the wood frame was easily pushed back and cracked in the center (tearing thru the back of the seat). We called and because it had only been a few months they came out. Now exactly 13 months later the couch wood frame broke causing the couch to sink in. The so called goof proof warranty does not cover manufacturer issues. They know the quality is poor and not durable therefore only "accidents" are covered. They refused to reopen claim once denied and acknowledged the quality is why manufacturer issues are not covered! SAVE YOUR TIME AND MONEY AMD BUY ELSEWHERE!!!

I ordered a Dining table, chairs and a King size bed. When my furniture got delivered one of the chairs were defected, the two box spring for the king size bed were two different sizes. Called customer care to report the 1st issue, they set up a date which was a week later to have the box springs picked up and the correct one sent. They stated they did not want the chair back and they would send a new one with the box springs. A week later the box spring came, but no chair. Call customer care back 2nd issue they stated it would be sent FedEx. That never happened.

We purchased a sleeper sofa with an love seat with recliner. We primarily wanted it for when our niece and nephew came over. After about 8 months, the kids were ran over the open bed and a metal piece of the bed-frame bent, which made it difficult to close and open again. I called Bob's and they said to get in touch with the insurance. The insurance denied the claim as is was wear and tear and not an accident (Really???).

Before you purchase - DON’T... PLEASE READ if you value your time. Firstly - all the positive reviews that you can see are generally from store/purchasing experience - mine was positive too. This review is about what happens once Bob's has taken your hard earned money... So, I was never really sure whether I should/shouldn’t write a review about Bobs, but given my after sales experiences to date it is now important that I share this experience with you.

I paid for “white glove delivery service.” My delivery was postponed for over a month from the quoted date because Bob's was unprepared for delivery. Once finally received they refuse to refund delivery.

I originally was supposed to get two deliveries. One for the bedroom set and one for a desk that wasn't in stock. The first delivery arrived with a nightstand with a cracked/broken nightstand and a foot board with a tear in it. They had to redeliver both. The second nightstand was fine, but the foot board had started to tear in the same area, so I had to schedule delivery of a third foot board, which I thought was coming with the scheduled delivery of my desk, but did not.

FYI: Bob's furniture in Latham, NY: Worse experience ever! Unprofessional -- customer care blames the store and vice versa. Returned what I got with no reimbursement yet, because they don't stop blaming each other!?? I got a trundle and was informed they could only deliver the bed for now, as trundle was backordered. I was ok with it, but at delivery, they did not have the basic pieces to set the bed.

I have purchased a bed on Bob's Furniture web site, after 2 weeks it was delivered however the footboard was damaged. After being on hold for about an hour I spoke to representative, and they told me to wait for a replacement part is going to take 1 month. For the inconvenience of keeping a defective part in my home they told me they will refund me the cost of that part (not the whole bed). After I received the part they refuse to give me the refund, offering $25 gift card to their store. Very upsetting and stressful, and also dishonest. Knowing this outcome I would have just returned the bed and bought it someplace else.

I purchased a navigator recliner sofa in March 2019. Long story short it came defective. Waited 6 months for the first part to come out, it was incorrect. Waited another month for another part to come out, again incorrect. The next part comes out in Jan 2020. I’m disabled and so I cannot wait that long to receive a part. Called customer service & spoke to supervisor. Was told I cannot receive a refund. Only an exchange/credit. However, I declined. The fact that I’m having issues with one sofa that came DEFECTIVE is enough to make me and anyone realize they don’t want to continue doing business with them. Plus like I mentioned earlier. I am disabled. Word of advice; STAY AWAY FROM BOB'S FURNITURE. They are crooks and will steal your money.

I purchased a living room set with tables and lamps about a little over a year and a half ago. The salesman kept pushing a Goof Proof warranty, stating they cover everything and anything if it should break. Apparently I pulled the chain on the lamp to turn on the light a little to hard and it came right out of the socket. I called the Goof Proof hotline to file a claim. I was told to text the photo.

Cannot get my couch fixed for almost a year now. Techs have looked and ripped my couch apart and nothing fixed. They won't replace it but won't or can't even fix it. This is going on for the last few months, couch is not even a year old. They are waiting for my warranty to run out in a few days. That's what one nice guy out of a bunch of rude incompetent ones at customer service told me.... so they don't have to fix it, the worst company to deal with. I have been hung up on numerous times also when I've tried to explain over and over my situation.

GO TO RAYMOUR AND FLANIGAN! My bedroom set came August 15th, 2019; I have been sleeping on my couch since then because of their incompetent employees. I've spoken to customer "care" so many times, it was ridiculous! They delivered an incomplete bed. I had to reschedule so many times with them to complete the job. There was even one time the workers came WITHOUT THE MISSING PIECE, and I had to reschedule again! Then I found out why they did not have it: the customer care person whom I spoke with DID NOT ORDER IT....after we had a whole conversation about it.

We bought a bedroom set from Bob's in October of 2018 and as always they try to push their Goof Proof Warranty on us. Against my better judgment, I purchased it because the salesman said that it would cover anything that could go wrong with the furniture within the year. About 2 weeks ago the pieces of wood that hold the bed up at the base started to get loose and every time we got on the bed it would make noise, fearing we will end up on the floor in any given moment, I called the number that Bob's provided and I filed a claim, they told me to take pictures of the damage which I did.

Hi, I would like to advise customers beware of Bob's Furniture return policy. We bought a pair pillows and we didn't like them and we want to return it but they didn't take, I could not find their return policy very clearly before buying. So please be aware of this.

My 7 year old son was on the top bunk when the railing broke in half and snapped. He flew off the top bunk 5 feet in the air and fell on his head. I purchased the Bob's Goof Proof Protection Plan when I purchased the bed and the insurance company would not fix the bed. Neither would Bob's. Save your money. Shop elsewhere where they will honor the warranty.

I went into a Bob's Store on September 3rd and ordered a dining room table. After spending hours in the store trying to find something that was not going to be back ordered for 2 months we finally picked a table that would be 4 weeks out for delivery. I was told the table would arrive October 1st. We received the only the chairs for the table with the other furniture we ordered on 9/17. I was then called 1 week later and told it won't arrive until 10/. Within hours I received another call stating it won't arrive until 10/13 and then again 10/26.

My recliner is a couple of days over 2 years old. The buttons on the side of the chair that operate the reclining do not work. The warranty will not cover it as it was not a preventable accident and Bob's won't cover it because this chair is over the manufacturer's warranty of 1 year. I even stated that I will pay to get it fixed, but they said that the manufacturer does not make that control panel anymore so there is nothing they can do. They won't take it back and they won't replace the control panel from a returned chair. So basically I am stuck with a 700.00 dollar recliner, that I can't recline. Plus I bought the 299.99 Goof Proof Warranty that only cover's preventable accidents, which nobody can tell me what they consider preventable. I have talked to their corporate office and no help. So all the advertising about how they care about the customer is not true. Do not buy from Bob's, they care about the sale and once you leave the store you are out on your own.

On August 24, 2019 I went with my mother into Bob’s Discount furniture in Springfield PA. She was looking to purchase a new bed and headboard. We had chose this location because it had been advertised a lot on the tv and it was close to our home. We were greeted by a sales rep named Edgar **. Edgar was eager to help us as he asked what had brought us in to Bob’s that day. My mother explained she was shopping for a new bed and headboard. He showed us the area where the bedroom sets were and told us to take our time and look around. He was not a pushy salesperson as he did not follow us around or hound us to buy anything.

I purchased a Copenhagen king size bed frame with the full goof proof plan, delivery and assembly. The bed was delivered and assembled on Sept 17. The brand new bed became wobbly after one night. We removed the box springs and mattresses to discover that all the flimsy wooden legs supporting the bed beams were poorly assembled and constructed so that their screws were installed at different lengths, they spun around and would bend or fall out at the slightest touch. We tightened them as much as we could but some could not even be tightened, they just spun around without a grip. Some would not even touch the ground.

I ordered a Westbury espresso chair in October 2016. I also ordered the Goof Proof plus package for an extra 349.99 which covers 5yrs. This August (2019) I called them because my chair was damaged when I had a party and a guest sat on the arm of my chair and it sunk in. The technician showed up and stated the entire frame was broken and the chair could not be fixed. He never asked me how the damage happened. He stated Bob's would call me by that Friday and they never did. I called them and the man on the phone stated the technician was supposed to call them and never did. He also never asked how the damage happened. He said he put the claim through and someone would email us if they would replace our chair. The woman who emailed stated that it did not qualify as a manufacturers defect and we would not be covered under that.

I bought an armoire. Some third party in an unmarked truck delivered it. One guy dropped it twice. Looks nice but it is not. It is cheap! Not worth the $600 I paid for it. The doors do not line up. One door keeps popping opened. The top of the armoire is not attached to the base. The legs are PLASTIC!!! Just a piece of junk. And I am on the phone now and told I cannot return it!! What the heck BOB? Do NOT buy from this store! Rip off!!

Ordered $6000 worth of bedroom pieces from the Mays Landing, NJ store for 2 bedrooms in our new house. 3 days later, a third-party delivery company shows up in an unmarked truck. One man cannot speak English, the other barely. They proceed to unbox the pieces. Of the 1st 5 pieces, 4 are heavily damaged. Before they go any further I refuse the delivery, call customer care and request a full refund. Of course, you have to go to the store for the refund. The manager comes out, apologizes and offers to make it right. We’ve now been without beds for 4 nights. He promises to “move heaven and earth” to get us replacements quickly (lie #1).

Made a purchase online for BOB'S Discount Furniture but apparently they only sell clearance furniture and their merchandise can be from any company because I tried to return a coffee table but was told because the item was in my house longer than 3 days I was not granted a refund or store credit. I never even opened the box. When I talked with someone at my local Bob's discount store they said the online Bob's Discount Furniture is not really affiliated with the store. Like WHAT!!!! Their policy is so unbelievable and I will never ever purchase anything from them again either at the store or online. Worst retail experience of my life. Such a ratchet low life operation.

I would first like to say that I am very disappointed in the customer service we have received. We first placed our order on August 5th, 2019, someone from the Bob's store in Secaucus, NJ called us and said that we would be contacted later in the week on Thursday the 8th of August to be exact to come pick up our order. That call never came, so we reached out to through the online chat system and they apologized and said that our order was not at the store that it would be available and we would receive a call the following Wednesday to pick it up. We did not receive a call during the normal business hours so we went to chat again through the Bob's site and they told us only a partial order was available for pick up that the dresser and the night stand were on back order and would not be in until the following week. Well since we needed a bed to sleep in we went and picked up our items.

Original purchase went well. Even got talked into spending another $100 on the Goof Proof warranty, which is not as explained. Furniture didn't even hold up a year. Batting and cheap cardboard hidden internally was junk. Bob's or the Goof Proof warranty did not stand behind this poor craftsmanship. I would suggest this type of furniture for staging only. If used at all will fall apart or cause young children harm with no foam covering the arm rests after wear. Would not purchase anything there again.

We visited the Bob's store in the North Hills of Pittsburgh. The salesman Steve was great to work with and most of the several thousand dollars of furniture that we purchased were ok. We had had the worst experience trying to get out entertainment center to complete our family room. They have attempted to deliver 5 different units. Two of them they never even brought out as they were damaged. Two other times they brought them to the house and the delivery crews wouldn’t leave them as they were too damaged. Each attempt led to a call to the store who just directed us to their so called customer service. They just followed their script after 30-40 minutes on hold each time. NO RELIEF from them at all. Worst experience at a retailer ever. Wish we had never gone in to their store.

I brought a living room reclining set with warranty from Bob's Furniture about 3 years ago. This year the sofa start making a lot of noise and stop functioning from time to time. I had to fight tooth and nail with them until they agree to replace it. They told me that they will not replace the set even though they do not carry that set anymore. We end up having to buy a sofa that did not match the loveseat. A couple of month ago the loveseat broke down like the sofa. We call them to come and check it out, they sent 2 different people to fix that loveseat. They both told us that they were going to comeback with parts to fix it but never return. After numerous phone call they told us that they weren't going to repair or replace it because it was normal wear and tear even though they replace the sofa because of the same defect. I would suggest to anybody who want to buy their furniture to be very careful because they do not honor their warranty.

My first, last time I will enter Bob's Discount Furniture for anything. First picked really nice set. When got sofa there were holes both set. Called to replace first one. Again holes. Not happy. Last final delivery 3 times same thing. Company has you buy proof coverage. If not stuck with damage product. I was brick red try con me with same sofa. I learned my lessons. Should have listen to the comments. I end up damage sofa. Try get me pick other set at high cost. Bob's should be investigate for selling damage goods

Avoid Bob's Furniture. Buy from anywhere else. I purchased a five year Bob's Goof Proof + warranty on a couch for my home. Within a couple years, the couch cover started peeling from sun damage. After a while, the peeling became very severe and I knew it was time to call. The first time I called they said they'd send me an email and I'd need to send in photos for review. Fine. I waited over a week and heard nothing. After about two weeks I called back. They had the wrong email. They sent the email and this time it went through. I waited and waited, but once again, received no message from them.

I first purchased a whole bedroom and living room set and was happy with it. In less than a year my top two dresser drawers had broken. I called to report it because I paid $500+ in “goof proof” 5 yr warranty. They had me describe the damage in detail!! And after that 20 min conversation, they said what I described was not a defect they could cover. It was a frustrating experience to deal with customer service. And on top of that, they refuse to help with ANYTHING. For every complaint I had they had an excuse and it was basically “not their problem”.

I already have a dining room set and sofa from Bob's and was a fan, but not anymore. I ordered a bedroom set, bed came with a broken drawer for the storage platform, cracked nightstand. The delivery drivers put the bed together wrong and the good night stand with the drawers constantly sliding open. He told us that it would fix when we put clothes in it. That was a lie, it was broken. When we asked him to fix the bed and he said the new delivery drivers would fix it since they had to come back with the new nightstand, mirror and broken drawer for the storage bed. Then he said he called to ensure a ticket would be put and we would get a call. Hours later, no call, I called and Bob's has no idea about any of this…

I bought 26k in furniture last August. The couches springs are bad and I called in June for them to fix. They said they couldn’t fix and it’s normal wear. The couch was less than a year old when it started sinking. They now are saying the year warranty is over and there is nothing they can do. Don’t ever buy from them. They are frauds selling crap furniture! Anyone up for a class action suit against them contact me **.

I've always bought from "The Pit" and fortunately haven't had a problem, until this time! 2 weeks ago I went in and purchased 2 matching sofas, a rug, a loft bunk bed, a queen size headboard and nightstand, a twin mattress and a queen mattress. I rented a U-haul the next day and traveled the 45 minutes, loaded the furniture with the worker and asked him at least 5x if he was certain there wasn't anything else, he assured me that "I was all set."

If I could rate zero stars I would. Parents sat in and chose sofa based on floor sample, simply because no other local store had the correct fabric color without an expensive special order. When furniture was delivered the side fabric was wrinkled and ripples and the cushions were hard as cement. There is NO RETURN policy - can exchange for STORE CREDIT ONLY, and only WITHIN 30 DAYS. It is difficult to replace junk with more junk. Trying to get answers by telephone is a push-button menu maze and, if you finally get a representative, you will be told, “That issue cannot be resolved over the phone,” or “You have to call [**]....” BEWARE, BEWARE, BEWARE!! This store should not even be allowed to sell to the public; it certainly couldn’t care less about customer satisfaction. STAY AWAY!!

My daughter's bed side panel completely dislocated after she sat on it with a friend. The bed is sinking now. Bob is saying this is normal wear and tear! I will never purchase another piece of furniture from Bob's.

Sorry, I wish I could recommend Bob's but I can't. This review is after purchasing two full living room sets. First, the furniture is pretty, I will give them that. And my sales guy was nice. Low pressure which is great. But the problem lies in quality and customer care. First the quality: My first set of couches are lovely to sit on, firm but comfy. After 1 month the cushions (seat and back) are still comfy but deflated. The armrest are a flimsy build. When you push down on the armrest of the couch you can actually feel it collapse and push under the wood frame. And unfortunately it doesn't pop back up. Now it is a hard wood covered in fabric instead of the original squishy batting. But my second set of couches was worse. The wood trim on the bottom not attached well and the first time I grab the bottom of my couch to lift and move it, the trim popped off.

We recently purchased our dining room set, sectional and 3 chairs with ottomans from Bob's. We spent over $6,000. To begin with the delivery team took 3 times with reference to my china cabinet to deliver a piece that was NOT damaged. Then 3 times to deliver one of my dining chairs undamaged. And the delivery men left me with the phone when they called in the delivery which they are not suppose to do.

Horrible horrible horrible!!!! Anyone who has bought furniture should know what crap furniture they have. My whole house is furnished with Bob's Furniture over 7500. What money wasted. So I was talked into getting the goof proof plan which sounded great after hearing my furniture would be covered for 5 years. After 3 years every piece of my furniture is falling apart! Most importantly my living room sofa and love seat springs are sinking and I only weigh 115. Its frames on both couches are busted and they tell me my furniture is not covered, material is worn, cushions are tearing and was told they can't do anything to help me but yet took my 500 dollars for this scamming warranty. So I decided my back 2 side windows on my car will say "Honk if you have been scammed by Bob's Furniture".

“Bob's Furniture” is a complete fraud...2 Months later: Bob's furniture is beautiful, really is, but it’s just that, nothing more. The quality of the furniture is very cheap. I would not purchase from Bob’s EVER! again. I would never recommend Bob's to anyone either. I would prefer not having furniture in my home than to pay so much money as I am now to have things delivered damaged, then be exchanged and re-delivered damaged over and over. My coffee table has been replaced 3 times within a month and a half time frame because it’s has been delivered damaged all 3 times. By the last delivery on 07/26/ 3019 I gave up completely, not even kidding, HONESTLY!

Absolutely horrible experience with Bob's. We ordered a sleeper sofa weeks ago. It was supposed to be delivered yesterday (Tuesday) afternoon. 20 minutes before the 3 hour delivery window closed, I got a phone call that the delivery truck had broken down and the soonest we could get the couch was Friday. We had an overnight guest that we had planned to have sleep on the sofa, so we had to go out and buy an air mattress.

Pay a guarantee against accidents and it is the second time I call and the guarantee never really covers you is a scam. I do not recommend pay the guarantee because in the end they only steal your money. They send you from one place to another and nobody helps you with your problem.

My sofa had a broken back rest. After filing a claim and going through all the steps they asked they declined saying that the frame broke due to wear and tear. That is irrational to be told that a wood product can break in 4 years due to wear and tear. Then after explaining to them why that can't be wear and tear they stopped responding.

Sofa edges frayed in less than one year and our claim was denied because they said this was not a factory defect. Guess that means all their furniture will fray and show excessive wear in less than one year. Sofa was only used by 72 year old wife. Best to pay a little more and buy a sofa with some quality to it.

I purchased a three piece sectional and an ottoman, all in the same color- federal blue. I needed to take a day off from work for the delivery. The delivery men arrive, and one of the sectional pieces is a cream color. I told them it was the wrong color, and they placed it back on the truck. I called customer service, hoping to get the correct delivery that same day since I had taken off from work but was told I would need to schedule yet another delivery day and take yet another day off from work. I was furious. I spoke with a manager, and she told me to call after my second delivery arrived, and they would refund my delivery fee. So I took another day off from work and waited for my delivery. After it was delivered I called customer service and spoke to a different manager who told me she would not refund my delivery fee, even though there were notes in my account of my conversation with the previous manager. I love my furniture, but the customer service is beyond terrible. I will never purchase from Bob’s again.

We bought a queen bed frame for my daughter. Day of delivery get a call they are 10 mins away. 1 1/2 hrs later the truck broke down. Phone call saying they are not sure when they can deliver our furniture the next day. Get a call saying it would be delivered the next day and went it arrives there is no hardware and there are marks on the material. Phone call to say they are not sure when they can deliver the parts. May be the next week. Get a call saying they are on their way with the hardware and a follow-up call to say, "I'm sorry we don't have the hardware like we thought. "

Purchased the Blake dining set. It was perfect for our shore house. Set was delivered Memorial Day weekend. 4 of the 5 chairs damaged. Table has a big chunk out of the corner like someone dropped it. New set gets delivered and again all the replacement chairs were damaged and new table rough patches along where the leaf goes in. Technician come out and says he can’t fix. I will need another one. New set gets delivered on 8/6 and corner is again chipped. Here’s the kicker.... Bob's is now saying that they will not send another set and I need to pick a replacement set. Problem is I DO NOT like anything else in the store. I was told that they WILL NOT refund my credit card and will only give a store credit. Are you kidding me. Because of their incompetence I’m being told that I need to pick out something else and if I don’t I only get a store credit?!?! How is this legal?!?! And how many others has this happened to?!?!

By far the worst customer service experience I have had in my entire life. I have purchased $7,000 worth of furniture and warranties from Bob's. Part of that purchase was a full sofa and a love seat. Over time I started noticing the love seat recliner slant to the side. After calling Bob's within the warranty period (under 1 year), they sent a technician to look at the couch. The tech decided it had a defected part and needed the part replaced. After a month of waiting I had to call them to check on the part.

I will never deal with Bob's Furniture again, and I will talk to everyone about it. At first - cheated with a credit!!!! I didn’t want to take a credit. I had money, but I was convinced that the credit is good and that I won’t lose anything, but only win - the result is furniture has become twice as expensive for me :((!! Secondly - I bought low-quality furniture. In five months (March 2019 - August 2019) all three pillows from the sofa were torn. It’s impossible to sit, pillows to come out. I am very disappointed that I was dealing with your company! For me it was a bad deal!

I bought a sectional from the Southington, CT Bob's store from the pit, of course they won't deliver from the pit. So I load it up on my truck and bring it home.. Upon removing the couch frames from the bed of the truck I see a few red bugs... Next thing I know there are over 20 bed bugs crawling all over the furniture. I messaged Bob's to tell them about this issue fearing their Pit is infested. Bob's replies, "We are very sorry to hear you have located pests in your merchandise. We here at Bob's take all precautionary and preventive measures available to us to avoid contamination. We have traps that are monitored by an independent company, along with regular spraying of our truck boxes to ensure our products are free from pests. We do not sell products infected by pests. Thank you." Unfortunately for them. I'm not satisfied with their false response.

Second time buying this chair. Each time it sound like cracked wood when you sit in it, terrible. Was told that it need a part that they won’t have for three month, they no longer carry the chair no more, so they are not for sure they will send the part. Will not be buying furniture from Bob's. They don’t list the weight requirements for their furniture which could deem unsafe or life threatening. Bob is fake just like the furniture.

Purchased 5 seat leather sofa worth of 1000usd and bed 1000 usd. Sofa> leather stared to peel off leather. Called to Goof Proof (fake insurance). Replied with story not covered. But said cuts and rips covered if happened with 30 days. New claim with cuts of sofa, they replied although rips covered the way sofa got the cuts not covered. In-short> fake insurance, liar people working in company. Although if anyone buy insurance will not cover anything. They have 1000 excuse to avoid claims. Will not shop again. Fake, fraud company, liar team. Poor customer services. Disappointed....

I purchased a recliner 4 years ago from Bob's Discount Furniture. I also purchased the extended warranty. The recliner required repair three times (two times a Technician came to my house and attempted to fix the problem). A few days ago I apparently put too much weight on the right side of the chair as it was returning to the sitting position. The reclining mechanism now won't recline properly.

I purchased my couch in 2016. Last week I notice that we were sitting lower on one side of the couch than the other. I wasn't too worried cause we purchased Goof Proof with ours. It being only three years old, I figured Goof Proof would cover it, if not the warranty. That being said our salesman at the time told us Goof Proof covers just about everything and the frame was one of the things he said was covered. So I called the 1-800 number and waited on hold for about 20 min before I talked to customer service. Within 5 minutes of talking with the representative, I was told there was nothing they could do about it. They didn't even ask me for pictures. This company does not stand by their furniture or their policies. This wasn't a a cheap couch either. My advice to you is really read the reviews....

Bob's will hound you about delivered date and times repeatedly every day and cancel last minute. They are borderline harassing to the point that I will notify my phone carrier to start tracing which is the first step to pressing charges.

I purchased a bed 14 months ago. One of the side fake wood broke in half. I called the store and since I did not purchase the Goof Proof insurance they sell, I was told there is nothing they can do. I am stuck with a broken bed and a bill. Which by the way are still paying for it. The entire piece of furniture is poor quality. I have never had the need to purchase insurance on furniture. The mattress is also poor quality. The reason Bob's Furniture insist on customer to purchase that helpless proof goof insurance if for the reason that their products are poor quality, will break within one year. Waste of money, waste or furniture. NEVER WILL SHOP NOR RECOMMEND IT TO FRIENDS OR FAMILY. I realized that it my mistake for going cheap. You do get what you pay for.

Very poor quality furniture. 1st delivery the guys left all of the plastic and cardboard on sofa and pushed through doorways! After seeing this and scuff marks asked to remove packaging before bringing in loveseat. Said ok. By the time I walked downstairs they had piece pushed through doorways AGAIN!! Now the fun part. Furniture was poorly made. Pieces not fully together. Staples showing on furniture. Called customer service immediately. Said would replace. Week later, came with new furniture. In my driveway they placed blankets and we inspected, same poor quality, same defects, sent back. Called local store manager. They said would inspect before sending out. NO WAY. After two times with same defects and junk construction (plastic pieces at arms and basic staples to hold together) did not want 3rd try, take back and refund!

We bought marble top kitchen table with 4 chairs and a leather bench. Looked great for 6 days, the bench started ripping at the seams and after a week or so the stuffing was coming out from all over the bench. We used the warranty (5 years) but should've just returned it while we could! The tech came very quick, set us up for a replacement saying it was pretty common problem with this bench because they overstuff it. This was in May, it is end of July and they still promise us to ship the replacement every week. Got fed up and disputed the purchase with our credit card (Chase Bank). Would never buy anything from this company again, they get you on cheap prices and cheap warranty but never actually stand behind it!

I purchased 4,000.00 dollars worth of furniture from Bob's Furniture and also purchased the Goof Proof ins. I was told no matter how the damage occurred I was covered for 5 yrs. Well a couple yrs into having my furniture my dining room table got scratched and my area rug got a burn hole in it so I called the Goof Proof ins and was asked what happened and when it happened. Gave them all the details then she told to follow the instructions in the email so I did and submitted all the pictures and everything else they wanted only to wait about 3 days for them to tell me that all this damage is not covered. I told them I was told no matter what happens I was covered for 5 yrs. They said, "Sorry you were told that but this is not the case and you only have 30 days to report the accident."

I WILL NEVER buy anything from you guys again. You lost a customer who just opened up a $3000 line of credit with you! I can NOT believe how inconsiderate and uncaring your Salem New Hampshire store is, you should honestly be ashamed and possibly arrange a workshop on "how to deal with customers" for that branch. Let's start off in May 2019 when my mother in law bought us the "Blake Gray 6 piece Dining set w/ storage bench", as a house warming gift. As soon as the guys put the table together I sat down on it to check out the "Leaf" and a whole piece of wood came off. We had the your delivery guys take photos and they assured us that Bob's would be calling us in "20 minutes".

I have purchased from them several times, several living room sets and 2 bedroom sets. My fault for not learning the first time. Prices are great, products are junk. Furniture completely falls apart. I always buy the protection plan and it always fails once plan has expired. This time I bought a leather, power sectional 4 years ago. I got the 5 year protection plan. Every part of the section has broken in one way or another. The lights in the cup holders both broke - 1 burned out, 1 won't turn off (had to unplug). The power outlets fell out of the console. The frame broke in 2 places. The cushions are now cracked and peeling and creating a hole. I called and of course they said nothing is covered. It's normal wear and tear - I guess their furniture is only built to last 4-5 years then completely fall apart. Never again.

I have had to issue a formal complaint with the Better Business Bureau given how incredibly incompetent Bob's has been. I ordered a sleeper sofa that came in damaged. Half of the sofa had no feet attached and the frame of the sofa bed inside was defective causing the pillows on the couch to cave in and slope backwards. I have now had 5(!), yes 5 attempts at a replacement of this couch and still do not have the replacement. To make matters worse, the second delivery team that came in tried to remove the couch and forgot to tie the bed frame down before the tipped the couch. This caused the metal frame to come crashing out of the sofa and down causing two large holes in my brand new hardwood floors.

We purchased a sectional recliner set from Bob's in April 2018. The unit supposedly has a one-year manufacturer's warranty. Less than a year later, one of the chairs separated from the center console, and one seat cushion and arm rest severely deflated. I contacted Bob's and they sent out a technician. He bolted the chair back to the console and said he had to take pictures of the seat and arm rest since they are attached to the recliner. I did not get any follow-up from Bob's regarding the deflations. After one evening of using the chair, it once again separated from the console. I called Bob's and was told another technician could come out to take a look. I maintained that it should not come apart immediately after the tech had been out. Moreover, I wanted to know what came of the deflated parts. The customer service rep said that this was all they could offer.

Bought a chair and couch 18 months ago. The chair was delivered damaged and it took them 5 weeks to fix it. Now 18 months later the chair is broken again and I have to wait for three months for the part. I have never spent so much money on junk in my life. The customer service and store service was horrendous.

We have ordered 2 couches from them. The first couch was for our home. The couch was delivered and there was a flaw in the fabric. They delivered a new couch in a few weeks. The second couch was for our rental property in Maryland and we live in PA. The couch was supposed to be delivered at 1:55pm. I traveled to Maryland to accept the delivery. I received a call from the delivery team at 1:30pm stating the couch was damaged and the back supports were broken. They sent me photos and said a manager would call me. 1 hr later still no call from a manager and when I tracked my delivery it said unable to complete delivery. I called and spoke with someone and tried to explain I had a rental coming in the next day and needed a couch in order to not lose revenue from the rental.

I was told by the Bob's sales person this was covered. WARNING BOB'S DISCOUNT FURNITURE will rip you off!!! BELOW IS THE RESPONSE. We paid for insurance and nothing is covered! "Guardian Customer Service. July 16 Claim Number: **. Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from Bob's does cover your furniture for accidental rips, cuts and punctures however your plan specifically excludes leather cracking and/or peeling." WARNING STAY AWAY FROM GUARDIAN AND BOB'S. I am reporting this currently to NY State AG and local news. It is just the principle that they are ripping people off.