Bob's Discount Furniture Reviews

On 2/15/2014 my husband and I went to the Rockville MD store. We were in need of a mattress. We tried different ones and decided on the one we wanted. Our sales person was new, but went out of his way to answer our questions. When he couldn't he would go find a sales rep who could. The man who was introduced as the Mattress King told us we had to purchase a mattress cover for our mattress or the warranty would be void. Then threw a bundled package of protective covers on the bed and said best deal is bundle package. 2 pillow cases, a mattress cover and what I assume was a foundation cover. $99.00. Okay fine I tell my husband.

I purchased a dining room set from Bob's a few month ago..... Although the chairs are rather cheaply made, overall I'm satisfied. I also purchased that goof insurance thing but I haven't had to use it.... After reading all of the complaints, I hope I never have to deal with that. I'm curious to know if anyone has done anything legally about the problems with Bob's? Trust me.... if they EVER screw me around.... I'm calling the TV stations.... radio stations..... attorney general..... and whomever else I can find. It may or may not work but I will NOT go out without a MAJOR fight. Has anyone here ever consider going the legal route? And if so, what happened? I can't IMAGINE a business blatantly ripping lots of people off and not have some kind of class action suit against them.....

We purchased our furniture on Weds 2/11/2014. When I talked to the salesperson to schedule delivery, I requested a morning delivery. The salesperson said it was not a problem and she noted my account. When the delivery department called with the 3 hour window for delivery, it was a late afternoon delivery. I called the customer service department and told them I needed a morning delivery and after some what I can only describe as condescending and an unprofessional attitude I was told that the rep sent an email to the delivery department to request the morning delivery but it could not be guaranteed. I received an email stating that the delivery window was between 7am to 10 am.

Bought a mattress, now on our 4th mattress being replaced. Customer service at Bob's, nope there is none. It is just absurd that I have to replace a mattress 4 times in 3 years.

Purchased a Bonded Leather Sectional from BoB's. Bought the "Goof-Proof" plan. Family came over for the Holidays and then I noticed a small tear on one piece of the sectional. Called bobs who instructed me to contact guardian and they will replace it. Claim was denied due to the fact "they didn't like my reason on how the tear happened"........anyway now I have a complaint in with the BBB. Stay away from BOB's and their "Goof-Proof" warranty which doesn't actually cover anything......

I bought 2 leather chairs at Bob's. They were not advertised as "bonded leather". Within a few months, they started to peel, in the seats. They were so ugly that I had to get rid of 'em. The store would do nothing about it. I would NEVER buy another thing at Bob's again. And the salespeople must work on commission because they follow you around like you are a dog in heat. AWFUL FURNITURE. AWFUL SERVICE, AWFUL SALES PEOPLE. NEVER AGAIN.

I will never buy goof proof plus again. They are worthless....it says they will fix accidental tears, rips, damages spills, stains...BUT THEY REGRET TO TELL YOU IS THEY REALLY DON'T COVER ANYTHING!! Fine print, it means only when they want to fix it and of course it's probably something very cheap to fix if they do. I seriously feel I was raped. I want my money back... I might file for a class action suit esp after seeing the complaints.

I purchases furniture from Bob about a year and half with a Goof Proof guarantee. After that my furniture got rip. I call Bob and they tell me that in order for my furniture to be cover, it is had to be accidental. When I purchases the furniture they did not mention that. The furniture is cheap quality. The technician was very rude and prejudice. Just because we are Hispanic it does not mean we do not have right. I think this Goof Proof warranty is rip off to the customer. Please investigate this matter. I do not think that it is fair for the customer that Bob is not responsible for this company that they buy insurance.

We went to Bobs to purchase a bed despite my family's complaints about the quality of their products. We bought a queen size bob-o-pedic and it was awful. Very hard and uncomfortable. We called within two weeks to tell them it wasn't working for us. We were told we had to keep for thirty days regardless then we can get a full refund or try a plush mattress. We asked to try the plush but were told we couldn't have it for thirty days. We opted for a full refund...Well...our bed was picked up on a Tuesday and we were told the refund will be credited on Weds, Thurs the latest. Thursday comes and no refund. Call Bobs again, told by Friday. No refund come Friday. Mind you, my husband had to call and argue with different people. Then we were told they would refund only the price of the mattress!!!! We bought the mattress and boxspring together as a set!!!

I bought the goof proof protection service because I was under the impression that whatever happens to my furniture... it would be fixed/replaced. I moved the mirror on the bedroom set and banged it on the wall causing a crack in the frame... Apparently this is the "fine print" that they don't cover under the plan....if I spill wine on my couch, they will come fix it however if I move my mirror and accidentally bang it against a wall, it won't be fixed. Where is the logic here? You pay extra for a service that you think has your back but they are just stealing your money. The customer service reps were extremely rude and not willing to help me. I truly feel like my money was stolen from me and I wish I never bought this furniture. Don't make the same mistake I did.

I purchased my living, dining and bedroom sets from Bob's and first they deliver late and when they deliver my furniture somehow everything was broke; they had to return it. Then the moving guy told me that the furniture is not wood. I really thought it was since they advertise it that way. I had purchased the warranty because the salesman told me no matter what even if it's my fault they will fix or give me new furniture. Well I call them because my night table had a scratch. They came out and had all these excuses why they are not responsible for this. This is the last time I purchase from them but if you do, don't get the extended warranty. It doesn't work.

If you do start a class action suit, please let me know if I can get in on it. I have a couch that won't be replaced due to accidental damage.... when the entire goof proof plan is to COVER ACCIDENTAL DAMAGE!!!! Let's get together and shut them down.

So far we have had two deliveries with our dining room table both of which were damaged. Bob's won't give us a discount or refund. They will give us 30% off but then that negates our goof proof policy that we purchased. They will only issue store credit. Customer service has been extremely unhelpful and they keep telling us that "it's company policy." We are now waiting for our third attempt at a delivery with an adequate table. This fiasco has been going on since November and our table isn't scheduled to arrive until February. Yet, they called to check to see when I was going to start making payments since we opened up store credit. I will never use Bob's again.

Children bought leather sofa & loveseat for my birthday. Looked beautiful. Not used for first yr & a half. Sat on it 3 times and the leather started wearing off. It looked awful after a few more months. I have no pets or children in home. When I called the store, they said I can buy new cushions for $100 each. It was wearing on the back of the sofa, also. Very poor quality furniture. It maybe cheaper, but cost in the long run. Does not last.

We purchased dining room chairs and we were told that the warranty covers everything with no questions asked.... They refused to fix or replace the chairs saying that it has to be a accidental claim even though this is not what the salesman said! Before I called in the claim, we bought new cabinets thinking that they had an amazing 5 yr warranty WHICH THEY DON'T! Another salesman told us the same thing and that everything is covered no questions asked! I don't think that they should get away with this and wrote to channel 12 news for a follow up consumer complaint! The salesmen are LYING to sell this warranty! How do they get away with this for so long! MY name is FATIMA and will not buy anything from them again!

Bob's Furniture is cheaper in price, for one reason it is cheap. I tried to make a warranty claim under the GOOF PROOF to find that this warranty is sold through a private company and not Bob's. Bob's salespeople make you feel like the warranty is through them and covers everything when in fact it covers very little. When my furniture was delivered, I did not receive a copy and later found that it covered very little. If you choose to buy the plan, be sure to read the entire contract before purchasing. I would also recommend paying a little more and buying higher quality furniture.

My husband sat on the twin size bed we bought a year ago and the slats from under the bed fell out. When we removed the mattress we saw that the slats were ultra flimsy. When the tech from Bob's came, he said it's not a factory defect and therefore the only thing they could do was put the same type of slats back on the bed. We informed him that that would be ridiculous as they would just break again as the slats are cheap and he said that was the only thing he could do and we should contact goof-proof. I did that and the rep told me that they only cover the framing and paint chipping NOT the inside of the bed, which is what they consider the slats. I called Bob's back and explained everything to the rep and she told me that if I felt the slats were too flimsy, I could go to Home Depot and buy stronger slats. Unbelievable!!!! DO NOT buy from Bob's!!! The warranty/insurance is a scam and the furniture is cheaply made!!

I called good proof protection to file a claim. I explain to the representative that my kids was playing on the sofa and broke the back frame of sofas. The claim was denied because she said that since my kids was playing on sofas it is not covered. I ask her if it was in my contract and she said yea. I look and it wasn't there. Goof proof is no use. I should never bought it. I know next time.

We purchased a loveseat from Bob's to match my 10 yr old couch from Levitz. After being persuaded from the salesman to get the warranty. He went on and on how everything would be covered and we have kids and kids do things to furniture. Well after 1yr the stitching in the arm ripped about 10". Then the frame in the back of the couch got broken. I have never had a couch where the frame would break but it did. I called the B.S. warranty company and NOTHING was covered. They do not cover any damage when it is by the seem of the couch regardless of what happened. I asked for details and she said if I punctured the couch with a pen and it ran into the seem they would only repair up to the seem and leave the seam unrepaired. The broken frame is only covered if I tripped and fell BUT she said in most cases they would need to know what was tripped over and why it was there to see if the broken frame was caused by something else so they could deny the claim.

First experience was in 9/2011. One section foam failed - goof proof denied as manufacturer defect even though goof proof is supposed to extend this for 5 years. After threatening to sue, they replace section. June 2013 the replaced section started to peel. Called, same fire drill, goof proof agent arrives, denies claim. CS gets on phone. After long battle they agree to replace - however this model is no longer available. Went to store, found the replacement sectional and order. Told it is now special order black. They now want to charge about 400 more to replace - when March 2014 this was changed to 1/14 but when I called today sections should be in middle to end of January but ottoman not till March 2014. I want my money back so I can buy real furniture, not the China made junk. No one to speak to, not one to sue, can't get corporate information to file small claims court.

On 2/10/13 I ordered a Brook Full Bed/Trundle White. It was delivered on 2/23/13. At first I was very happy with the product. After about a month or two, all the slats under the full bed started to crack. I contacted customer care and scheduled a repair date. They promptly came out and changed all the slats. Within a few months, the trundle unit started falling apart. The draw separated from the part of the bed that holds the mattress, so when you pull the trundle handles out the draw barely slides out. I again called customer care and scheduled a repair date.

I order my bed set on Dec. 19 and still don't have it. They came 5 times already. Management don't care. They have over 1500 complaints with the BBB. I'm going after them for my money.

I bought a whole apartment full of furniture and paid for the Guardsman goof proof. After file several claims and never getting any coverage but hassles of calling back, waiting for forms, filing, sending pictures, not getting responses over and over. One time was told the scratches on coffee table were long term use when the table was 2 months old. When I filed claim but by the time the man came, it was about 9 months old, they wouldn't fix it. Other times, they claimed it wasn't covered because I spilt something and the doily pulled the stain off side table. Other times, they claimed it was manufacture problem when the bed frame broke on my daughter's queen size bed (frame around the outside of bed). When the support boards under both my bed and my daughter's bed broke and half our bed was on the floor, they wanted pictures of boards under the bed, claimed I put too many on one claim. Did it, over claimed, they didn't receive it but I was waiting for their response and never got it, so I called them.

I purchased a table and chairs ($499) + ($69.99) goof proof + ($50) shipping + tax for a total of $628. Had an issue with our table and got it replaced by goof proof (accident). Bought another goof proof plan and had another issue with the replacement table. Guardian denies the claim and sends it back to Bob's stating a manufacturer's defect. Bob's agrees to give me back $574 to re-purchase a new table. Guess what? They have no comparable tables for $499 that have 6 chairs (we want foam padding). I told the woman at CS that there is nothing we want and we are willing to spend an extra $100 but I want them to waive the delivery fee (which is $100). They will not budge. Do not even bother with Goof proof, it is a nightmare.

I have never been so turned off by customer service before. I work in a customer service field and have no idea how Bobs stays in business! If these people worked for my boss, they'd all be fired! I needed small repairs to my bedroom set I purchased 6 months ago (second inquiry of repairs placed) and was told I'd have to wait almost 6 months for a drawer track. The reason was because they won't order for just one person, they need many orders of the same part to be replaced!!! How is that right?! The woman was so unhelpful and kept giving me runaround. I will never ever purchase a thing from these people again! I should have known you get what you pay for. Next time, I will spend the extra money and purchase from a more reputable and higher quality company!

I've had the 2 piece sectional bonded leather sofa sets a little more than a year now and like the previous complaints here by others, we've had these 1/4" - 1/2" cracks accrue over certain areas of the seat cushions. Mostly within the areas where the sewn leather meets over the edges of the seats. Called up for Goof Proof protection to file a claim and I was told that since the issues were due to wear and tear they could not be covered under my warranty. Only accidents can be covered.

After several calls for warranty for a sofa bought a few months before finally we got a date for a tech to come over. After 20 days of his visit today I called and was told NO ONE followed up on the tech visit so they never ordered the pillow replacement (if i didn't call they will never do anything). They told me to wait 2 weeks then I have to call again and set up another date for a tech to put together the pillow - will be close to February 2014. I requested if they could send the foam so I didn't have to wait such a long time. I was told also by the mgr "sorry this is our policy" even if they forgot me for a month and to get them on the phone takes FOREVER. I will never go to Bob's store EVER even if is the only store in USA I will stay without furniture.

My daughter purchased 2 sets of mattress and box springs from Bob's Furniture and it was the worst experience we could have encountered. One set for her and one for me.. This was a ride to hell and back. In 2 weeks the mattress started sinking and other parts became lumpy. It was the hardest thing we've ever encountered to have these merchandise returned to them. Worst experience...ever. Buyers beware......

I had purchased a bedroom set back in September. (Stoughton, MA) I did receive the bedroom set, but the headboard was Very damaged. I have had numerous calls to Bob's Furniture, all with no satisfaction. I have 3 delivery dates, each time the date comes to be delivered/or picked up, day before they cancel it. I have been waiting now almost four months for merchandise that I have paid for, and am disgusted how Bob's Furniture operates. How does the store stay in business? I paid for something and did not receive what I paid for. Looks like I must obtain a lawyer..

I believe that the bed frames sold at Bob’s are poor quality and would like a full refund. We bought one and had issues, were forced to upgrade due to the no refund policy and the issues are continued if not worse. The mattress is great and the customer service is as well, but I am very unhappy with the merchandise, refuse to try anything else from the store and want to be refunded as I requested on the first round. I've tried and I'm done with them. As you can see from the pics, the legs don't support the mattress at all and the drawers are dysfunctional due to the open space above them. They are dirt magnets and anything in the drawers gets ruined. The first bed frame had the same issues with support and the legs. We upgraded when they said we could not be refunded and wound up just as bad if not worse. I don't want a credit - I want my money back and a new frame from someone else.

I purchased a dining room from Bob's on Flatbush Ave in Brooklyn. When they were putting my furniture together they were also putting together furniture that did not belong to me. Once they put "my" furniture together 2 chairs were missing. They scheduled another appointment to bring the two chairs and they were the wrong chairs. They promised that somebody would be in touch with us same day to let us know what time correct chairs would be delivered that day. Waited all day. They never delivered them nor did they call. I called back. Another date was scheduled then cancelled. After 3 phone calls by me they made a delivery date and finally delivered the two chairs 3 days later. Chairs were pre-assembled. When I brought to the attention to the delivery men chairs were loose, they said there was nothing they could do, we need to call. I called them explaining the chairs being loose and unsteady. They told me someone would get back to me and no one has ever returned my call. The furniture feels cheap and I already know from previous reviews I wasted my money with the goof proof protection. You get what you pay for!

Sharp and pointy metal pieces are sticking out from the frame!!! My child hurt herself. :( After calling The info line it was told that I won't be getting refund ($980) but a store credit of $600!!! Plus I will have to pay for the shipping of the new sofa!!!! Why?!?! Any Serius store would give people a full refund, plus a store credit - not to lose a client, and not to get reviewed like this one! I just can't believe!

We were looking for a bed so we decided to go to Bob's because we'd seen a commercial so we decided to give it a try. Wow what a bad mistake. The bed we sat on in the show room is not the bed we got. The bed we got started making awful crackling noise every time we sat down on it or laid down & move. We haven't even had the bed for a year. This bed was very cheaply made & is not made to last long. I will never go back.

I purchased "Goof Proof" protection when I got my sofa and love seat. The way the salesman sold it was that I would be protected against ANYTHING, and I should get it since I have a kid, and you know how they are. Well fast forward one year and my son put a hole in my love seat. I called and spoke to a lovely person over @ Guardian (the company who insures the Goof Proof), and to my shock, I am NOT covered for this because it was deemed "misuse" and not accidental. Why the heck would I get this protection, do you think my son meant to put a hole in it? It was accidental!

I purchased 2 new leather sofas less than 1 year ago and love them. The sales rep talked me into buying the Goof Proof Protection Plan and convinced me that it will cover absolutely anything that happens to the couches so that I can have peace of mind buying leather. Well, it's a scam. I recently noticed a rip in the seam on the foot rest of one of my couches with stuffing coming out so I immediately called Bob's Goof Proof plan. They sent someone out who looked at the couches, took pictures and were gone in 10 minutes. I was not present at the time and was informed to call them. They told me the rip was due to a dog chewing on it and denied the claim.

Tried to make a claim with the goof proof protection and they denied the claim. My sales person told me that goof proof covers stains, grease, nail polish, marker and dirt. They will not cover anything. My claim for water stains has been denied. Not angry just really upset that Bob's would rip people off. I am hoping to take it a step further and seek legal counsel. The commercial says to purchase it for peace of mind but there is no peace when you deal with ignorant customer service people whose jobs are to deny every claim. Not sure what kind of people can wake up in the morning knowing that today I am going to rip someone off.

Paid 1300 dollars for a new sofa set. Now I can't get a hold of Guardian Insurance. They said I have a claim, yet they don't return my calls. They haven't called me back. It's been 2 weeks and nothing. Why take money for insurance they know is crap? They are a bunch of thieves. Sent them photos of damage. They said they never received. I'm a computer tech of 20 years. No way they didn't get my photos. They lie while acting pleasant on the phone. Now I can't even get to an operator. They keep sending me to an answering machine. I leave a message, they never get back to me. I will post on YouTube, Consumer Affairs, Ripoff Report, Pissedconsumer, Scambook.com and any other place I can to stop people from buying this junk furniture and insurance from Bob's house of crap!!!!!

My husband and I bought their most expensive mattress (queen size) that came out to be around $1,600. The rep said we have 30 days to return if we don't like it, plus a 20-year warranty. The first week the mattress felt firm like we asked for. The second week came around and it started to have a plush feeling to it. The edges were sinking and it felt really soft. A technician came by and said it might be a defect. When I called customer care, they said I could switch over no problem. But, they did not mention I would have to pay an extra $129 for delivery to get the SAME mattress I already paid for.

You get what you pay for. CHEAP STUFF. Stay away from this place. Don't walk, RUN as fast as you can. I will never purchase anything from this store. I purchase a couch 12 months ago and the cushions are ripping and the zippers are detaching and when you sit on this awful piece of furniture, if that's what you want to call it, the cushions come out from under you. And don't waste your money. GOOF PROOF, it doesn't cover anything!! Save your $$ and please do yourself a HUGE favor, shop at the name stores that sell decent furniture and stand by their products.

I have purchased a bed and two recliners, and paid for goof proof thinking we were protecting our investment. We purchased these in April 2013. Here we are October 2013 and tried to make a claim after the armrest breaking while we lifted it to move it from one side of the room to the other. We called goof proof who told us that since it's less than one year old, it would have to go through the manufacturer warranty. So they sent out a technician to look at the chair who was in our house all of 5 minutes and said that it has to go through goof proof since it was user damage (us moving the chair). So upon calling again to goof proof, they told us that there was no way they can cover anything in the FIRST YEAR of use. They don't even BEGIN coverage until the second year of use.

I visited Bob's Discount Furniture on 10/4/13 for the first time, looking for a quality mattress for my son at a good price. After speaking with a sales rep for about 45 minutes I paid for the mattress I choose and informed the rep that my friend would pick up the mattress later that day. After my friend brought the mattress to our home I noticed that the mattress had a yellow tag on it (found out later that the yellow tags means it has been used). That was not a issue for me. The issue is the mattress has absolutely NO SUPPORT. When my son sat or laid on the mattress his body completely sinks to the bottom. He ended up sleeping on the floor for 2 nights. I inquired about exchanging the mattress and paying the difference for another mattress with some comfort and support with a customer service rep from Bob's Discount Furniture Corp office and was told that the that the sale was final. The customer service rep went as far to suggest that I sell the mattress on E-bay or C-List. I informed the rep that I could not sell that mattress to anyone - it is no good.

Two years ago we bought the sectional, made of "bonded leather". There was a manufactory's warranty for one (sic! ONE YEAR FOR FURNITURE!?) and I bought the store's warranty, called Goof proof Protection, which covers the damage the customers do to the goods. After one year of using (actually less - like 8-10 months) we started catching little cracks all over the sofa. My wife told me right away to call the company but I just ignored her. When damage got bigger - leather started peeling and shelling I called the Bob's and they said it's two days late - the manufactory warranty expired. But still sent the technician to check the damage.

In the store, I was told, "You have children, great. You have nothing to worry about. Your insurance will cover it." Not even a year later, I have had two issues with my dining room table and the claims are not COVERED FOR ONE STUPID reason or another. This is a total waste of money. I DO NOT RECOMMEND ANYONE TO WASTE THEIR MONEY OF THIS PROTECTION PLAN. It's a total scam. Totally disappointed in Bob's.

I purchased well over 4000 dollars worth of stuff from Bob’s when I bought my new house. I figured new house, let me go buy all new furniture as well. What was that for I should’ve kept my old reliable stuff that was close to 9 years old. Bought a bed room set with queen size mattress, 8 chair dining room set and 4 bar stools all of which I have called in for complaints. From the arms to my dining room chairs being loose, to the mattress being sunk in on one side to the track in the drawers breaking, it’s been a complete nightmare dealing with Bob’s and that ** insurance Goof Proof. Bob’s always passes the buck to Goof Proof and Goof Proof always saying that the damages are not covered. It’s the biggest fraud out there. DONT GET SUCKED IN!!!!!!!!!!! I will never do business with them again. I’m actually closing my Bob’s credit card because I’m so disgusted with them.

I had a hole in my couch. I had purchased the goof proof plan. I call and they ask how the hole happened. I said I do not know. Maybe kids or I have a dog I have no idea. As soon as they had the word dog, they denied my claim. I paid a lot for that plan. I was furious.

I bought a mattress from Bob's Discount Furniture about 15 months ago. It developed ruts in the sleeping area. I turned the mattress. It happened to the other side. I called customer service and sent out a man who didn't seem to know what he was doing. He said that there is no damage. He never even touched it. I tried to explain that you can only tell if you lay on the mattress. The problem is inside the mattress. He called customer service and handed me the phone. The girl said I was out of luck and there is nothing they can do. The man did say the frame had only 1 middle support. I told them they never mentioned a frame to me. I told him I used their credit and the purchase had to be $1200.00 to qualify. The mattress was about 1000.00 and they added a bunch of extras to bring it up to $1200.00. I would have bought a new frame if it was mentioned.

Goof Proof Protection is a rip off! I have a dining room & twin bed set for my daughter & I call twice and received the same response: "Unfortunately, your claim is not covered under this protect." WTF is covered?! They say "ACCIDENTAL DAMAGE"! HTF do you think things get broken? NEVER AGAIN WILL I BUY FROM BOB'S!

Goof Proof Insurance - Do NOT buy this insurance. When you try to place a claim they find a ton of reasons why the issue is NOT covered. It is a ripoff. Save your money!

Bob’s Furniture is a fraud. Their furniture is cheap no matter how much you pay for their cheap furniture. They send technicians to your home who do inadequate repair jobs & when you contact them to report a future problem "due to their technicians negligence" all they can say is "Oh we are very sorry & please call your goof proof protection to file a warranty claim.” WTF why should I have to file an insurance claim when it was Bob’s technicians & their cheap furniture not me. I will never shop at such an unreliable/cheap/fraudulent store ever again. I guess it's what they say "You get what you pay for.” I just never thought $1150 was considered cheap money!!!!!

As many other consumers have complained as well, Bob’s Furniture has totally left me out to dry with a FAKE warranty. My wife and I have spent over 7000 dollars in furniture and when we finally had a claim, they denied it within minutes and did not care. We purchase this Goof Proof on all of our furniture and truly feel we have been taken for a ride.

I bought a sofa which was ripping at the seam. I bought the insurance that the salesman claims to the best and to protect my purchase only to find out it's all a scam. I tried making a claim and was denied twice, called Bob's and they sent tech out that was unprofessional and from the ghetto. He came in a beat up personal car and took pics with his personal phone. He lied and said it will be replaced by Bob's and if they don't have that same kind of furniture they will replace with something else. which was false. Overall this place sucks. Just google them and see how many bad reviews people left. It's all true. Go to Bbb.org and read all the over 4000 complaints they have against them.

On Dec. 27, 2009 I purchased from Bob's Discount Furniture a Mission Hills TV console. I also purchased the Goof Proof 5 year Furniture Protection Plan. On July 3, I filed a service request for damage. I had used a shelf type liner under the electronics to prevent the furniture from being scratched. Unfortunately it caused the finish to bubble. Guardsman came out on July 16th and said he did the best he could but it was due to improper care so nothing more could be done. Anyone considering paying for this plan it is a waste of money. I shall never pay for a Guardsman protection plan again.

Bob's is a joke of a business, and the "goof proof" plan only works with them because they are too. I'm in the middle of a run-around repair scam right now but I am not holding my breath. Everyone at this particular store should be ashamed of themselves. Avoid at all costs.

Don't learn the harder way just like some of us did. Spare yourself the nightmare and pay extra money for quality merchandise from different companies. Those couches in the picture are less than two years since the time I bought them. I don't have dogs or cats that could have ruined the couches. I bought a goof-proof protection, but I never read the fine prints that if I change address, the warranty or goof-proof will not cover any damages...

Goof Proof is a scam. I haven't beat it yet but working on it. Try 1 - I called to get spots removed from sofa. Because there was more than one, it is not covered! Try 2 - I called to report a rip in the fabric just under seated area (seams are NOT covered). The rip in the fabric was too large (greater than 6") which they called excessive and do not cover. Also, the rip was from general wear and tear so that is also not covered. Try 3 - I reported a small accidental tear in one of the armrest (2-3"). I have been doing research now so know that when they asked how it happened, you have to be very careful but have to answer. I am pretty sure you have to be sitting on the coach as well. So now I finally got past the caller and have to email them pics of the damage and item that caused the damage. I will surely be denied after that but will let you know! Thanks BOB.

It is now 8:05 PM, and I have been waiting for delivery all day long. I was told that there's an all-day system for delivery, but that I would get a three-hour window. The three hours came and went. Their tracking system is fraudulent, because when I checked in at 4 PM, it said that my delivery would be at 4:20. After calling customer service twice, I find out that, well, no, I am the 12th delivery on a 13-delivery day. So the system has been set up to placate the customer when there was no way that the delivery could have been made at 4:20. In fact, it "updated" my estimated time of arrival every 20 minutes or so. Never will I order from them again. Never.

I ordered the legs to my sofa that were lost during a move. I called in December 2012 and order the four legs. I was told I would receive a call to make the arrangements to pay when the parts were available. I called in January and again in March and was told I could make the payment, which I did. I received a call in April saying the parts would be shipped. I called end of April and was told the parts weren't shipped but were back ordered and would be shipped on May 12. I received a call on May 10 confirming delivery. When I asked if the order was coming FedEx, I was told yes. It is now June 3. I called customer support and asked if they had indeed shipped and was told they are back ordered until the end of June. There is nothing to do except wait. It's now six months.

I recently purchased a 6-piece sectional from Bob’s in light brown suede. My fiancé and I were hesitant with buying suede because we have a 2-year-old. We voiced our concern to the sales rep and he then introduced Goof Proof. After telling us all about Goof Proof, we thought, "Hey, we can't go wrong." The sales rep even gave examples like if our son took a crayon, pen or marker and drew all over the couch, it would be covered or if his cup leaked and left a stain. So we said, "Well, you can't go wrong. Let's do it." So we purchased the sectional which we found out was not in stock until the following month and we spent the extra $99 for Goof Proof...

I bought a mattress two months ago and was not satisfied. I called customer service and they told me to go to the store, pick another one, and just pay the delivery fine. I went to the store on Monday and was told that my salesperson will not be there until Wednesday. I called on Wednesday, and she promised me for Thursday. On Thursday, their customer service called and said they only have the box spring, so they rescheduled it for Saturday. On Saturday, they called and said there is a rip in the mattress and will deliver on Tuesday.

I purchased a mattress and box spring and was promised delivery in 2 days. I only made the purchase on Wednesday at Bob's Furniture because of the locked in date of Friday for delivery promised by the saleslady. The next day, a phone automated voice service told me delivery is in 5 days on Tuesday. After being on the phone for 20 minutes with customer service, I was told maybe delivery would be on Saturday. Maybe?!

Being told that Bob's was a good deal, I purchased a living room set. I waited about a month before calling to ask where the set was (they said the set they had in house, the ottoman did not have legs), and tried to get a delivery date. Three months later, they called and set up a delivery date. I waited months and was finally told the set was ready for delivery. The last item, the ottoman, had no legs! We called and we’re told the four legs had to be sent from the manufacturer. Months went by again. They delivered the legs to the house and not the office (where I directed them to deliver it).

Everything people are reporting about Goof Proof is accurate, big scam! The chick Reilly at Goof Proof is very rude to say the least! I told her about a rip in the seam and she said my husband already called on it (no he didn't, he called on the metal coming through back in January). She insisted he called on the rip, after telling her the rip just happened. She then told me it was a manufacturer's defect and it wasn't covered! Goof Proof is supposed to cover for up to 5 years of manufacturing defects. I asked her so if I stab my couch to get it fixed, it will be covered? She then responded with "Now, I am putting that in the report so it won't be." I did call Bob's again and spoke with a woman named Meredith, very pleasant woman who told me they were sending out another loveseat and picking this one up.

First of all, I purchased well over $2,000 worth of furniture from Bob's Furniture on two separate occasions. I also recommended my mother-in-law to buy from Bob's and she also spent well over $2,000 on furniture. My issue is being misled on the coverage of the "Goof Proof Protection Plan". I purchased this protection on both of my purchases. The salesman who made the sale recommended that I buy the protection plan especially given the fact that I had children. He said that it's worth it because I would be covered on just about anything, such as scratches, rips in the sofa, etc. So fine, I paid an additional $99 for their 5-year protection plan. Now when I need to use what I paid for, the Goof Proof customer service tells me the scratches on my son's dresser are not covered. That's right, as someone said previously, you need to lie to them and say it was accidental. All the sales people in the store care about is making extra commission on selling the Goof Proof protection that's not protecting me now when I need it. They will tell you it covers just about everything. They are full of it. They lost a very good customer in me as I will never purchase a piece of furniture from them ever again!

I bought approximately $2,300 worth of furniture from the North Plainfield store and had it delivered to my home. One of the pieces was a bedroom chest. When the deliverymen set it up, everything looked fine. In the morning, I saw that the top drawer was open and tried to close it. It kept slipping out every time. I called Bob's the next day after, waiting over 1 hour on their very poor customer service line and arranged to have a technician come out. When the tech came the following week, he tried to convince me and my husband that it wasn't the drawer but that the floor was the problem - that we had placed the chest on a slanted floor. Forget the fact that none of the other drawers kept slipping open.

I purchased a bedroom set with two nightstands nearly 2 years ago - nightstand sustained damage. I called and placed a claim on it and got a credit voucher to buy a new one. Guess what, they no longer carry the set and replacement pieces are not available anywhere. Furniture was made just for Bob’s. This was the most expensive set in the store. Also, if you are fortunate enough to have damaged furniture and they still sell it (never happens after about 3 years), then the goof proof is good, only if you tell them it was an accident; if it was a faulty piece or the finish is wearing off and happens after 1 year, you are S.O.L. Must say it’s an accident - so lie everyone.

We bought a sectional leather sofa in Aug 2011. It started ripping and tearing in Oct 2012. I bought the "Goof Proof" thinking that I might be entitled to any repairs and damages. But now I filed a claim for that and they totally denied the claim saying that the damage is not "accidental". I mean seriously I told the representative that it was an accident, that we were using the Bob's furniture. We should have just kept it in the living room and should just be staring at it. I am so angry at them. They sell junk. Their leather is very poor quality and they are never clear about their policies in the store. Please please do not buy furniture from them ever.

We bought a dining table on a Saturday and scheduled delivery for the following Saturday. However, I received a call later on the week where a representative was telling me that for some reason the Saturday that I scheduled my delivery was booked and by mistake we were scheduled. So I said fine, let's do it the following Saturday. Saturday came and we cancelled our family activities to wait for our delivery. I received a call from one of their representatives telling me that the delivery truck was right outside, so I said I'll go open and I hung up the phone. I went outside and nobody was there. So I called back and said to the representative that I was waiting. No truck ever showed up. She told me that they came to my house, described a house that doesn't match my house and told me that since I took 15 minutes to call them, they will not deliver my dining table.

My fiance and I financed a dining room set and sectional couch from Bob's Discount Furniture store in Freeport, Long Island. On the day of the delivery, Saturday, March 30th, the couches wouldn't fit into the apartment and one of our dining room chairs was delivered damaged. We went back to the store that day to find another couch. We decided that we didn't want any others so opted to get refunded in order to search at another store. They processed our refund and we were told that $962.11 would go back on our credit card, $250 that we had paid in cash would be returned in the form of a check and the rest of the balance that was financed would be taken off our account.

My husband and I purchased a new living room set, complete with sofa, loveseat chair and ottoman on March 17, 2013. The sales lady told us about the Goof Proof insurance and all the "accidents" it covers. We thought hey we have a dog and we have children; why not have peace of mind too? Our furniture was delivered without incident on March 21, 2013. Exactly 2 weeks later, on April 4, 2013, I noticed a small rip on our sofa. I had no idea how it got there. I hadn't noticed it before so I couldn't say for sure we did it or it happened during delivery. Since I had the Goof Proof Insurance, I didn't worry about it and called that day.

I read a review from Feb. 13th and I had the exact experience with the same Reily girl. She was rude, unprofessional and kept putting me on hold. She was not putting me on hold to verify any information; she was putting me on hold to frustrate me just like she told the girl from 2/15. She said she had too many claims and they were not according to their guidelines. Now, I have 4 different pieces of furniture that were/are damaged from different reasons and I have never called in a claim. All of my claims fit their guidelines but she made the executive decision that they didn't. I told her that her answer was unacceptable and I needed to speak to a manager; she denied that. It seems to me like they pay her commission for all of the claims she rejects. It also seems to be a one woman show.

I ordered a mattress from Bob's. They called me and confirmed a delivery between 9:30 and 12:30. I took the morning off and guess what, no delivery. My wife called and they told her that it was delivered. It was not. Web called after work and spoke to two of the rudest service account managers, (Katlin #**) and Dori (**) which means nothing. They would not let me talk to a supervisor because it is not their policy. They told me that they had me scheduled for the next afternoon between 12 and 3. I told them to send one of their employees to wait in my hallway and sign for the furniture seeing it was their mistake and I should not be penalized. Again, not their policy. I asked if the item was paid for and they said yes, so I told them to leave in my hallway. Guess what, not their policy. They would investigate 72 hours after the item is delivered. Thank God, I paid with a charge card that I will cancel payment once I receive it and do my investigation.

The purchase was made by an individual with developmental disabilities and his case manager. The furniture was to be delivered to the man's new address at a set day and time. Well, it came on the correct day and time but there was no hardware with the bed to put it together. This man was told by the deliverymen that they would mail the hardware to him and come back out to set up his bed. Well, I am the program manager at this man's apartment and we are now 3 phone calls and 6 days from the time that this man should have had his new bedroom. The customer service person I talked with first said that she would need to investigate because she was told by the delivery people that everything went smooth and fine.

We ordered a couch and tables set to be delivered to our apartment on our day of move in. When the Opus tables came in, there was no hardware and they had to be taken back to the store. We scheduled another delivery date, for which I had to take off of work. That delivery date came, and again there was no hardware. We scheduled a total of 4 failed delivery attempts. After the 4th failed delivery attempt, I called to see what could be done. I was offered a $50 gift card and told there were no refunds. Why would I go spend more money in the store when I hadn't even received what I'd originally purchased?

** junk! I spent $3,000 on a bedroom set. I wish I could post pictures. It was a 5-piece set and every piece was damaged. They tried to hide the damage but they forgot to wipe all the molds off the headboard. Bob is a piece of **. He is a liar and should be in prison for the stuff his company is allowed to get away with. I thought there were laws protecting consumers against businesses that operate this way. Everything was banged up and water damaged along with the mold. I called them up, and they were trying to set up a time so a repair technician could come out. I said, “Excuse me, a repair tech?” I said, “No, come get your ** out of my house. I'm not buying used furniture, and I'm not buying repaired furniture.”

I'm so angry right now I can't even write this. I purchased the goof proof protection plan for all my furniture. I contacted them for stains that occurred two weeks ago at a family party. Not only is the waiting ridiculous, but the customer service rep Riley is the rudest rep I have ever dealt with. She turned down the claim because there were too many stains being reported! If I want a tech to come out to see the furniture, I now have to sign a waiver for the claim since it was rejected and then it will take anywhere from 7-10 days for a tech to contact me. This is such a scam! No one has this much time in their hands to wait 30 minutes on the phone to put in claim by claim.

I purchased a Montibello kitchen set from Bob’s Discount. The table and chairs are of very poor quality and the same issues keep happening every time. Buttons fall out, seats sagging, and table pieces fall out. We have had to request for a delivery four different times, and the set I have now is doing the same thing. A technician came to my house on 02/21/2013 and said there was nothing he could do; he went back to Bob’s and said he repaired the springs. For the buttons, I had to call Goof Proof Protection and waited on the phone for over 45 minutes; then they tell me it is not covered. They sell very bad quality furniture, and I will certainly not buy anything from them again.

I have purchased almost $7,000.00 worth of furniture from Bob's over the last 4 years since we bought our house. One of the items includes a king size mattress in November 2008 and a TV stand in March 2012. Bob's warranty is useless. After just 4 years of ownership, our Bob's mattress is sinking severely on both sides; the 2 of the drawers of the TV stand are jammed and one is out of the tracks. Every time I tried to get a service call, it would fall through the cracks either for scheduling conflicts or miscommunication on their part. It is now almost a year and I had a service call scheduled for today (2/15/12). They sent a technician out to check the defective furniture and the representative told me that he will determine whether it will be replaced or fixed.

We purchased a sectional from Bob's Furniture last May and right from the start, we got the runaround with defective pieces. We wanted to get our money back because the furniture was obviously junk but they refused. Other people were in the store at the same time we were complaining and were very angry also. We have had the set since May and now the recliner has broken on the bottom - cheap wood, I would say. We had them come out and they said they would repair it with a hinge. Are you kidding? After spending $2,600 on a set, they want to repair it with a hinge. I will tell anyone I know who is looking for furniture not to buy from Bob's. To tell you the truth, I don't know how they are still in business ripping people off. Their furniture is nothing but junk and their Goof Proof is the biggest rip-off. They should be closed down. Please if you are reading it, do not buy furniture from Bob's. It is the worst nightmare we have had with a company.

This company provided horrible customer service after having delivery issues on four separate occasions. I purchased a bedroom set from Bob's Discount Furniture in Orange, CT which came out to a little over $2,000. To say that I am livid and unsatisfied about the service I received is an understatement. The movers came out on 1/18/13 with two headboards and no footboard. So instead of thinking I would be sleeping on anything other than the floor was silly of me. On top of the warehouse sending out the wrong equipment, the movers barely spoke English and were ridiculously incompetent. Of course, after calling customer service, I had to wait another couple days to have one headboard and one footboard sent out.

I have purchased almost $3,000.00 worth of furniture from Bob’s over the last two years since moving here. I bought the "vice versa" couch in November 2011. The corner piece's foam cushion literally caved in. I called the store to get a replacement and was told because I moved a year later, I wasn't protected; and because I didn't know "how" it happened, I was not covered. How do they think it happened? Why would I spend the money for goof proof protection if it does not cover an obvious problem in the manufacturing? I will never buy furniture from Bob's again and either should you!

Understanding that I was getting a couch for a cheap price, I wasn't surprised that the framing started to bend on one of the power recliners. I thought the Goof Proof guarantee would take care of it. It didn't. I thought it would last longer than 3 years, and I thought they would at least make an attempt to see it. I won't use them again.

Purchased a brand new 5-piece leather sectional from Bob's in 2010. Less than a year later (and despite taking careful care of the couch), leather started to bubble and break. One seat of the sectional broke after my 105 pound girlfriend sat on it. Website misleadingly says rips, tears and broken frames are covered. I thought I was covered in my 5-year warranty but all kinds of loopholes and other nonsense made the warranty company not cover anything. The entire thing was a farce and I cannot replace a defective couch from damages I didn't even cause. $1,500 down the drain!

I purchased a couch/love seat set in 2010 from Bob's Discount Furniture. On New Year’s with so many family members over and my couch being in the middle of the living room, the couch recliners were over, people fell over the footrest and it broke the frame on them, both sides. I went to a store to look at buying a replacement and what exactly we needed. The salesman looked up my previous order to match it to see I had the warranty. He explained to me how to call it and what to tell them. On Jan 7, I called, spoke to Flo, explained that the back of couch ripped and my son covered it with a piece of duct tape to 'hide' it so I wouldn’t see the rip from the dining room. Needless to say, I did and it was removed.

I purchased a leather sectional in summer 2011, and I just found a tear on the bottom of the couch, something small not even an inch big, but I purchased the Good Poof ($249) and I figured this could be fixed. Wrong! Apparently, if you do not know how it happened, they do not cover anything. With my two toddlers, who knows what happened? So, if you are honest because this is the truth and I have no idea how it happened, I am not covered. The rep said that it only covers accidents. Well, in my opinion, this is an accident that no one knows how it happened, and when I asked the rep to transfer me to her supervisor, she did not do so. Even before I could ask for her name again, she hung up on me!

Bob's warranty is useless. After just one year of ownership, our Bob's mattress is sinking severely on one side. They sent a technician out, but Bobs won't consider where the mattress is visibly depressed. They will only measure the sinking in the center of the mattress where no one lays. So we are stuck with a mattress that we paid $1100 for a year ago, and it's useless unless we want to wake up in pain. Now we get to go shopping again, but this time it won't be at Bob's. From what I hear, this is typical of them. They won't stand behind their products.

After Bob's Discount Furniture called me 3 times to verify that they were delivering my bed today, I wasted the entire day waiting for delivery. The bed was taken apart and ready for the new one coming today. They never even called me to say they arbitrarily decided not to come. From the many reviews I am reading, delivery issues are not isolated. Check if the delivery is coming from Connecticut. Don't shop at Bob's.

I purchased a dual reclining couch two years ago as well as their Goof Proof Protection Plan. The first couch that was delivered was defective, and they took it back onto the truck, leaving me with an empty living room. After two years, the mechanism for the recliner broke. It took four days for me to get an appointment. Despite explaining in detail to the CS agent what went wrong, they sent a repairman to my home. He took photos of my couch, which took about three minutes. He then took a personal phone call on his cell phone for the next ten minutes. He said that the part had to be ordered and it would take 4-6 weeks. He asked to use my phone, dialed, explained to the CS agent what part was needed, handed me the phone and ran out of my house as if it was on fire.

A few months ago, I had purchased furniture from Bob's Discount Furniture and I was sure I would be happy. Unfortunately, I was wrong! The furniture started breaking as soon as they were delivered! I had a few guys who came and replaced and even tried making a broken piece of wood look like a new solid piece of wood with no luck! After speaking to customer service a few times, Bob's Furniture agreed to give me some of my money back. They said that they can't give back the delivery charge, and as much as I didn't like it, I agreed because it meant that I will be getting money back and will be getting their furniture out of my house. Well, nothing happened! No one showed up and I ended up losing a day of work and a doctor's appointment! This store and their services suck!

A few months ago, I have purchased furniture from Bob's Discount Furniture and was sure I would be happy. Unfortunately, I was wrong! The furniture started breaking as soon as they were delivered! I had a few guys who came, replaced, and even tried making a broken piece of wood looking like a new solid piece of wood with no luck! After speaking to customer service a few times, Bob's Furniture agreed to give me some of my money back. They said that they can't give back the delivery charge and as much as I didn't like it, I agreed because it meant that I will be getting money back and will be getting their furniture out of my house. Well, nothing happened! No one showed up and I ended up losing a day of work and a doctor's appointment! This store and their services suck!

In February of 2011, my husband and I decided we were going to buy new furniture for the living room. We didn't have a huge budget and I liked what I had seen when I bought my son's bunk beds from Bob's Discount Furniture, so I suggested we go there. We purchased that day two couches and ottoman, a coffee table, two end tables and a sofa table, and their famous Goof Proof Protection that they claim is so great and that they sell so well! We thought we have two kids, chances are something will happen and we will need something. Sure, we will buy it.

Within a couple of months, the “bonded” leather sectional with ottoman lifting mechanism broke. Within a few months, the leather on the sectional started peeling. I thought I had to call the goof-proof insurance. They came out and said they don’t cover that. I watched it progressively got worse until I decided I probably should’ve called the company. I finally did and they told me since it’s a little over a year, I’m out of warranty. I explained that this started soon after I took possession and even called the insurance. To appease me, they sent an adjuster out who was about 19 years old, and missed the first appointment. He finally comes and tells the company that I have a dog and it must be from the animal. Mind you, my dog does not go on my furniture, nor can he, due to his short legs! I just read the exact same complaint for the exact same item in the Asbury Park Press after Googling these complaints! I am filing a BBB complaint too. Stay away from their garbage. As your Momma probably told you, you get what you pay for.

I posted an article about Bob's Furniture - see John from Staten Island 10/8. I was contacted the next day via email by their social media specialist. I could not be more pleased with the results. Everything was made right. Thank you.

I purchased a whole apartment of furniture from Bob’s. After having tech come 6 times, my wall unit still doesn't line up. I just gave up on them fixing it. The chair to my living room set, arm was loose; I was told it couldn't be fixed and it couldn't be replaced because it was discontinued. I located a replacement in The Pit at Secaucus. They would not make a delivery. I was forced to rent a van and pick it up myself. The replacement arm is only slightly better than the original. I also was never sent a refund for the difference in price from the retail to the replacement (Pit furniture). Original was $266.11; the one from the Pit was $149. I was told it's coming. It seems like they just keep running you around in circles till you get tired and go away. They sent a truck for the original chair but made a senior citizen pick up the replacement himself.

We purchased a sofa bed from Bob's Furniture two years ago, at which time the sales associate convinced us that it would be in our best interest to purchase a "goof proof protection plan" to protect the furniture in case something happens to it. We went ahead and purchased the plan. Now that something is wrong with the sofa bed and we are trying to use the protection plan that we paid for, it has been impossible to get in contact with the "goof proof" people. I was lucky enough to talk to a person at the beginning of the month who gave me a claim number. I have been calling since the beginning of September to follow up on the claim unsuccessfully. I called everyday to find myself put on hold for close to 30 minutes by a machine and to be automatically transferred to a voicemail by that machine to leave a voice message, and to wait for a call back in 24-48 hours (very frustrating).

They failed to reschedule missed appointment by the repairman, unprofessional customer service. They could not give me VP's name or address, could not reschedule me for the mess up by customer service for the same day. There was an additional seven-day wait. I have no stools to sit on since the screws came out after three months of delivery. I would never buy a writing pen from Bob's Furniture. I would recommend they close their stores or go through a retrenchment and organizational process. I am disappointed and angry. Go out of business, please, for all the frustration you cause!

I bought a whole living room package from Bob's Furniture 3 years ago with the Lily (Elite) Goof Proof Guardsman Protection plan for a summer home which we only occupy for about 3 months a year. I called to report cuts/tears in the leather on one of the loveseats and was told the plan would not cover the damage. How could a couch that we only bought 3 years ago, for a home that is only occupied 3 months a year, become torn and damaged by no wear and tear, and I'm being told the coverage I purchased would not suffice in this claim? I don't understand what the response was as the clerk I spoke with from Guardsman barely listened to me and just kept replying nothing is covered. What's the point of this coverage if all claims are being denied?

Ripped me off with "policy quotations" - I purchased a mattress in October 2011 after a house fire required me to get a new one. I received my mattress from Bob's Discount and loved it. It had a sag warranty on it; and since I know mattresses can sag at times, I thought it was perfect for us. I had the mattress only 3 months before it exceeded its sag guarantee (guarantee of no more than 1 inch, it sagged 2 inches). I called and Bob's exchanged the mattress for me. Since I liked the one I had so much, I chose the same brand. Unfortunately, I suffered the same experience with a two-inch sag within months. When I called to exchange it again, I went into the store to select a new mattress. I was explained that the mattress I liked had since been upgraded. So, I sat on the mattress in the store; it felt great, so I went ahead and ordered the "upgraded" version. As soon as it arrived, I noticed the stitching was made of a different color. I sat on the mattress and it was extremely firm. I called and complained that I didn't like the mattress; it was not the one in the store; I was getting back problems from the firmness. I was told I had to have it in my home for 60 days before I could return it.

Poor customer service and sales team doesn’t know their product - I purchased my second sofa set from Bob's in Stamford, CT. The first one was not bad except that the springs in the seats are held on each end by 1/2 inch screws and paper-like material that comes apart when a baby sits in it. The second time around I went custom-order. I asked about the springs and screws of course, and the salesman had no clue of the materials being used or of the 1/2 inch screw issues. I told him that for the money we are spending, the sofa needs to be built better since this is being custom-made. So, between waiting to pick up this order and paying 66% of what is due (1 month span), the very rude customer service person (Tia) called me to demand payment. I informed her of the payment and pick up arrangement that was previously made and that I had 1 more week left. This rude, unprofessional tyrant spewed that "Bob's is not Rent-A-Center" and that I need to pay her today over the phone. Luckily, my husband was home to tell her how unprofessional and rude she was and for her not to call us back as she has poor customer service skills.

They delivered my furniture and it looked beautiful - until I sat on it. The arms on the sofa feels empty in some spots and the back portion had no filling, just hard wood covered in plastic. But the worst of all was the cushion on the sofa. You can sit on it but when you get up, it still looks like you're still sitting. The cushion never comes back. I'm the only person in the apartment; the only one who gets to sit on the sofa. I have had it for four months now and it looks worse than the furniture I had to put out after 15 years of use. I hate Bob's and its furniture.

The delivery company is telling me no one was home at 9 in the morning on Friday when my mother is sitting with my newborn baby 2 feet from the front door. They said there was a car in the driveway and two cars in front of the house, yet no one was home. They said they called and no one answered the phone. Well, hello, knock on the door. What a poor service. Who makes a delivery and doesn't knock on the front door?

I bought a bedroom set in March 2011. From the first week on, it was falling apart. Every time I tried to get a service call, it would fall through the cracks either for scheduling conflicts or miscommunication on their part. It is now over a year and I had a service call scheduled for today (7/27/12). They were told that I will get out of work at 1:00 so they should request the timeframe for 2:00 or after. I understand they cannot guarantee that and that they will call with the timeframe on the day of the service. I gave them the number to call me, but instead they called my husband's cell phone number because the customer service rep entered the wrong contact number and could not get anyone, so they called the original number on the account.

I purchased a living room set from Bob's in Dedham, Massachusetts. The salesperson called me later that day to tell me he calculated the charges wrong and that I owed more money. I agreed to pay and found out the order form had the wrong color in two of the pieces. I didn't use their charge of $199.00 for delivery and had it picked up. It was the wrong furniture. After paying a local service for the pickup, I was told that I would be charged by Bob's to have the wrong furniture picked up from my house. The nightmare continues. I would have to pay even more for the right furniture that I ordered and was given a different price for.

I purchased furniture from Bob's and they had to exchange my set 4 times. They continue to build and sell customers defective merchandise. They also sell you goof proof, which they never honor because the merchandise is defective. I have been trying to get a resolution for my furniture since the merchant has been giving me the runaround for months. I always have to call them and stay on the phone for hours with the same old story, "I am sorry for the inconvenience."

The seat cushions on both my couch and love seat do not properly fit as there is a growing gap of at least 2.5 inches in the center of each couch. The cushions appear to be progressively shrinking on this set which is not even a year old. An entire work day of waiting for a technician to evaluate my "couches," was wasted. The tech arrived 40 minutes after the 2 hour window appointment. Upon his inspection, he told me that this was bizarre but then he informed the company that it was normal.

I bought a chair and it has some black little things on it like bed bugs. I am saddened about this. Please get in touch with me, or else I will call 311.

I purchased a $1,500 recliner couch and 2 recliner chairs. It has not even been 2 years and the recliner is on a strong angle because the bar underneath bent beyond belief and the couch just fell apart underneath. What a piece of garbage! I don't have little children to blame so they can't say that is the reason. I was just very disappointed and will never purchase anything there again!

The handle broke off on my recliner so I called Bob's and they said I should call Guardsman. I called on Dec. 6, 2011, they sent me a form to fill out so I mailed the form in on Dec. 11, 2011. It took three months for the part to come in and when the part came in, it was the wrong part after I gave them the part number. Now I called again, it took another eight weeks for the right part. Now I called to have someone to put the part on it. It took me three days to talk to Walter at Guardsman. He said that it will take another five days for someone to come and put the part on. And here it is April 18, 2012 and my recliner is still not fixed. All I can say about your warranty, Bob's does not stand by it.

No calls, no notice, total runaround to get answers - They have my money and I have no answers and no furniture! Buyer beware! Shop anywhere but Bob's! I purchased a sofa/loveseat in late February from the Glendale store. We hesitated on the 1 month wait the sales rep pitched, but we went on good faith and their trusted name. Today is the day of the expected delivery and I have yet to be notified by Sales/Shipping Department as to why it's late. I've called Shipping and the response I got was, "I don't know." I'm still waiting on a call from sales. What I can't understand is why I wasn't notified about this earlier? It is the job of Sales and Shipping alike to notify the customer of any updates. I've basically paid $1000+ for no furniture and the cold shoulder.

I bought a twin mattress along with the bed two months ago. I bought this online in E-Pit section and picked it up from Bob's warehouse. I brought it home and although it wasn't of a great quality, we were OK with it. As two weeks passed, my daughter started complaining about the spring bothering her. Sure enough, the spring started showing up. I called customer service and had them schedule a service technician visit. The technician came out after two weeks and he said, “Yes, this is a crappy quality.” He told us Bob's will call back and will let us know the next steps.

Originally I had a delivery for 4/11. I called in the morning and asked for a 1 hour window and they assured me I would get one. I had a 1:06 - 4:06 window. At 3:00, I decided to leave work since I hadn’t heard to make sure I don't miss them. I called to see what is going on and am told I missed them at 2:30. They insisted that I was called and rather than believe the customer, me, they believed the driver and never apologized. I checked my cell phone and a call did not come in. I said you need to help me or I am cancelling my order.

I signed up for Goof Proof, and they wouldn't come out and repair my furniture. Whereas, I was still under warranty from Bob's in Salem, they honored it. I asked for the prorated refund which was $320.00, and they sent it 3 weeks, which was untrue. I am still waiting. I would like this resolved, considering I spent $18,000.00 in the Salem, NH store on furniture. I would like to be treated better as a customer.

I bought a Youth Bedroom Set from Bob's in Nanuet, on 2/28/12. One of the pieces was on back order so I delayed the delivery until 4/7/12. I was notified on Thursday that the delivery would be here between 10am-1pm on 4/7/12. I was also told I would get an hour call ahead when they were on their way. I never got the call ahead and they showed up at 9:15am and proceeded to put the furniture together. Halfway through, they realized they were missing pieces to the bunk bed. I spoke to someone in customer care who was very rude and hung up on me. They told me I could take the furniture as is and wait for the missing pieces to come in or they could take it all back and I could re-schedule the delivery. I called the store and I was told that I needed to call customer care. When I called customer care they connected me back to the store. After going back and forth with several people including the store manager, I decided to cancel everything. I will never do business with them again. It was a nightmare.

Back on 2/19/2012, we went and spent $2300.00 for new furniture. Original scheduled date for delivery was 3/17/2012 and 3/16/2012. A day after our confirmation phone call, we got a call that part of our delivery was backordered. So we set up a new date (3/31). On 3/29, we got our confirmation phone call that delivery is set. I went and tracked my delivery on 3/31/12 at 9 am to make sure when they are coming and it stated 12:17. So I go and take down my son’s crib and get the area cleared for delivery. During that time, a call came into my cell at 9:48 saying the bed wasn't on the truck because it was damaged. I call the number left and the customer service rep Jessica hears that I am upset and proceeds to hang up on me. I called back and they transferred me to the store. I got a man by the name of Bernie on the phone and he stated he will call me back with more information (still waiting for that call).

We went in over two weeks ago and ordered furniture. We had a date of 3/28 to pick up the furniture. The slip didn't look right so we went in on the 25th to inquire. The sales associate said "Oh, sorry. I ordered this wrong. Go pick out something else.” Now we would have to wait additional two weeks for our furniture. We asked to have our money refunded. It is now 3/29 and 6-8 hours of actually being in the store and we have not been refunded yet.

On March 10,2012, I purchased a 3-pc sectional and a TV console to be delivered on the 15th. The furniture was delivered, with the sectional, I had no issues. However, the TV console had assembly issues, and if that wasn't bad enough the delivery guys damaged it even further by trying to put the doors on. The second attempt to deliver a replacement on Tuesday, the 20th, to my surprise, the item had the same exact issues with the assembly. This item didn't even make it into my house. The third attempt, Thursday, the 23rd, I stayed home from work again, then I got a call from Bob's a few hours before the delivery that the item had been damaged during transport. Now, I'm seriously ticked off, to put it nicely.

I was supposed to get a delivery on 3/6/2012 at 7am. At 7:30am, I got a call that delivery will come around 3pm. At 4:30pm still no furniture. I was told it was last delivery of the day which will be around 7pm. I went from being second to being last.

I purchased a bedroom set (from Bob's Discount Furniture) that got delivered on 2/25/12. First, the chest came in broken. I called and a few days later they replaced it with a new one. On 3/1/12, five days later, the bed broke! When we removed the mattress we notice the bed base was rotten! It was very poor quality. I contacted the store and they assured us to send someone to fix the bed the next day. They would call us to give us a time. When they called, they said they could not send anyone until 3/6/12. When the repairman came, he took pictures of the rotten and broken base and left. He just said we had to call customer service again. When we called, they offered us to repair the bed or to exchange the set. We want our money back. We have not had a bed for 7 days! We want the money we paid for the rotten set to be returned to us. They can come anytime to pick up their furniture. I have pictures that prove the rotten cheap wood they used.

The remote for Bob-O-Pedic bed is malfunctioning. I have had the bed for approximately 4 years. Electronics on the bed are warrantied for 5 years. I have returned to the store to see if I could get a new remote. They said I had to call customer service and schedule an appointment to have a technician come out. I did that and the technician took the remote apart and cleaned something on the inside. The tech left and the remote was still malfunctioning. I called again and another tech was sent out to the house. The malfunction is not consistent, so the up and down movements of the bed did work for the tech. The tech then vibrated the bed and he could not stop it from vibrating for a few minutes. He left and the bed still malfunctions. I asked for a new remote but have not heard from anyone. I am afraid at some time the head or the foot of the bed will be elevated and I will not be able to return the bed to a sleeping position. I would really like this resolved.

I bought a furniture in Bob's Discount Furniture on January 29, 2012 in flushing queens. On February 18, 2012, I called and canceled my order after reading all the terrible reviews about Bob's Furniture. After waiting on hold for 20 minutes, a person by the name of Christian picked up the phone. I told him I would like to cancel my order. He then put me on hold for another 10 minutes. He then told me my order was canceled.

Two years ago, I purchased a leather couch from Bob's in Woodbridge, NJ. Several months ago, I started seeing leather in various spots peeling, now huge chunks have come out. I called Bob's, they sent a tech to my home and it was determined the couch is defective. That is when the nightmare started, they told me to contact Guardsman which is the extended warranty, which I also purchased. They gave me the runaround and told me it is a mfg defect, and to go back to Bob's. Bob's told me the mfg warranty is over, so no one will help me. Each blames the other. Never buy anything from Bob's again, trust me .

We purchased a sofa, loveseat, and 2 leather recliners from Bob's Furniture in North Plainfield, NJ. We also purchased the Goof Proof warranty. 2 pieces of furniture had the color start coming out in spots. Guardian, who the warranty is with, said they won't fix the furniture because it's defective. Bob's sent out a technician and admits it's defective, but said that it's more than 1 year old and that Guardian is responsible. I guess you get what you pay for. Although the furniture was not cheap price wise, it is cheap quality wise.

Wrong furniture finish delivered. Run around on phone. Husband took off a day from work to get delivery. No one cares. I will never shop there again and I am telling everyone I know our story and ask them to share it with all their friends and acquaintances. Bob's offered us a gift card for our "trouble" and I told them not to bother because I will never shop there again.

We should all get together and file some kind of complaint or sue Bobs! I purchased a leather sofa from them and also a dining set of six chairs. I purchased the goof proof since I have kids and accidents happen! Last year I contact them about my dinning set that chipped and also a tear on one of the seats that have fabric on them. The people at Guardsman or whatever is called gave me such a hard time to file a complaint! It took me over two weeks to get someone over at my house to "fix" the problem! When clearly the salesperson at Bobs in Niantic, CT said if something is damaged they would give me a whole new set! New set my **! They gave me one new chair, which I had to drop the old one off at their store and pick up the new one! The table they sent a guy with sand paper and some spray paint to try and fix it! You should come and see the table! Bob’s don't promise what they say! The sales people lie so you could buy stuff and they get the commission for it! Very angry!

I am looking into buying some furniture that will get us a few years down the road. Do you think for $800 you are going to get a "high" quality couch & loveseat combo? Ha!

My husband and I went into a Bob’s furniture store in Freeport, Long Island on December 4, 2011. I just called their customer service. The representative told me my order wouldn't be ready until the first weekend in February. Truly! This company needs to be shut down. This sorry excuse of a man is rolling around in our hard earned money while we wait forever for the merchandise that we've paid so much money for. Advertising quality for a cheap price! They aren't cheap! It isn't good quality and they seem as if they take the money knowing their merchandise is down right poor quality. Never ever again will I buy anything from them. Shut them down!

Run...Run...Run as far from this store as possible. Typical bait and switch. This company needs to be shut down. They don't tell you that some of the furniture you ordered is back ordered but they rush you to the counter to pick a delivery date. Then you get a call a few days later saying that part of your order can't be delivered. I've been waiting 2 months for a piece of furniture. Stay away from this store. You will be sorry!

I was subject to the worst customer service I’ve ever had. The deliver at Bob’s is very bad. They lied to me about my delivery a hundred times. It took them 6 deliveries to deliver my furniture. One time they gave me a delivery date and said, “Sorry, we don’t have the product. Wait another week.”

I placed an online order on 11/7/2011. It has been charged to my credit card but the people at Bobs discount furniture cannot find the order. Many hours on phone. I received voicemail that order was processed but never assigned to store for delivery. Have made many phone calls, played voicemail for people but no one knows what is going on. No order still assigned to store, no furniture to be delivered. This business is totally disorganized. No matter who I talk to, they have no idea. I had to call credit card company and place dispute with charge as I have not received nor do they have any idea what/when/etc they are doing. Do not buy from this place.

I purchased a new set for my master bedroom from Bobs Discount Furniture on March 30, 2010 with a delivery date of April 17, 2010. When getting the set, I was told about Bobs 5 year protection plan and how fantastic it was by my sales associate Charles **. I decided to purchase the Lily Goof Proof protection plan for the entire set for $199.99, marked as above on my receipt. (Customer # **)

On 8/18, my mom ordered a trundle bed for my daughter. As much as I thought that it was ridiculous, she was told that the bed would be delivered on 9/3, which seemed an absurd amount of time for 2011. She gave my phone number and was told that someone would call within a few days of the order to confirm the delivery time. I received a phone call telling me that the headboard was on back order and wouldn't be available until 9/13. Since all the other stuff was there, including another mattress and box spring placed on a separate order, I asked if they could deliver the rest of it so my daughter, at least, had the mattress to sleep on. They delivered everything but the headboard, which prevented the assembly of the trundle bed on 9/3.

I ordered a set of bedroom furniture for my toddler in the first week in August 2011 for delivery on September 7, 2011. On the date of delivery, one of the items was broken (bed-rails) and I was told parts would be on back-order until October 8. My toddler had no bed to sleep on as we were moving in. In addition, a nightstand that was scheduled to be delivered but was not because it was back-ordered. No-one told me it was on back-order when I ordered it or when it wasn't delivered.

I ordered a bedroom set from Bob's for my daughter, on Aug 1, 2011 (Invoice # **). When it came, the footboard was damaged and had to be replaced. My daughter placed a plastic picture frame on her bureau and due to the humidity, it stuck to it.

Since July, I've been getting either the wrong or damaged furniture. And they can't find where I live, so they say. Meanwhile, they were 3 doors down from me. And my neighbors told them where to go. They still didn't deliver the furniture! I'm fed up!

I just finished reading the complaint about Bob's Discount Furniture. My husband and I recently purchased a loveseat and two chairs from Bob's. We also are having problems. We purchased their warranty that assured us that if anything went wrong with the set, we would either get it fixed or replaced. We contacted customer service who told us that the damage that we described to them was a manufacturer problem and that the warranty had expired on the manufacturer warranty. The damage is to both chairs which are rocker recliners.

They do not stock what they sell. Everything is ordered from a supplier overseas. Promised delivery days are inaccurate. Be prepared to wait months for your purchase.

The furniture I bought was supposed to be delivered tomorrow and they want someone to be home to accept the delivery. I planned to take a day off tomorrow just to get the new furniture. Earlier, I called them to find out the timing for tomorrow and they told me that due to computer errors, they forgot to put my furniture in the truck and it cannot be delivered tomorrow. How ridiculous is that? I called the customer service and they were so rude to talk. They cannot deliver before 9 and after 5. They do not have timing for Saturdays for two weeks and they want me to take another day off and get the letter from my HR. It would probably say, "please enjoy your new furniture and do not come to work forever." Computer errors made them forget to load my furniture in the delivery truck. Even Grade 1 students make better jokes than this.

Three weeks ago, I ordered furniture for my new home. At this time, we dealt with a salesman named Shiraz who took our order. During the process, we bought two trundle beds and were told that the bottom mattresses were included because they were “an odd shape and could not be purchased separately.”

My complaint is that Bob's discount furniture is real cheap furniture. After just a couple of years, all of the stitching came apart and the couch is now falling apart. I would never buy from them again. I guess that you get what you pay for. You buy cheap stuff and that's what you get, cheap stuff. The economic damage is that I have to buy a whole new set of living room furniture.

The customer service was repeatedly unable to obtain the correct part for a chair under warranty. We were told multiple times the part would be in but after 2 months we got the wrong part. We asked for a new technician to come out to get it right. The customer service representative said they had it scheduled, call for the time on the day before service, the words.

No stars. They have very bad furniture.

The furniture I purchased is less than a year old, is falling apart and deteriorating. My 10year old son is unable to enjoy and use the desk because of its poor quality. He cannot sit at his desk to do his homework or write because whatever he writes on a piece of paper prints on the desk. Within one week, the desk and the other furniture received several scratches.

I bought a Curio China 2-piece set from Bob's furniture on April 6, 2011. When I finally had the piece setup in my home, I noticed a crack on the door. I called up and asked them if I can return the piece for a new one and they told me no. They'll send me a repairman on April 26, 2011. I'm not satisfied with the reply I got.

In 2008, we bought a leather sofa, one sofa has puncture cut. I bought protection for it. I paid $179.99 for a 5-year warranty. They came to my house and said that the puncture is not covered. I have the paper work. I need help, please. I paid for it. Thank you.

I bought a furniture for my daughter in December and the delivery date is on January 15. They told us that the whole bedroom set will come but that was all lies because it came with no frame, so we sent it back. Now, we are calling the customer service but of course no answers, so we rescheduled the delivery to February 19. We are hoping that the frame will come with it.

I went to the store and found a great furniture. I purchased the furniture and it will be delivered at a certain day. They took down a wrong number so according to them, they couldn't contact me. I called the same week to confirm that the delivery was for the date we agreed and gave them my phone number again at that time. Still no delivery since the item was not in stock. I had thrown away my bedroom set and living room furniture set. So I basically had to sit on a dining room chair and sleep on a mattress on the floor. All I got was I'm sorry and deduct 100 dollars. Was I suppose to be happy with 100 dollars when I'm miserable because god knows when I will get my furniture? I was on hold numerous times. They refuse to put a manager on the phone nor provide corporate phone number.

We ordered Oakwood Queen Sleep sofa with 4.5" innerspring mattress (oksain) online. When we received the couch, we loved it but when we opened it up to sleep on it, wow, that is not a mattress; that's like a very thin piece of material. They must be kidding. We laid on it for two minutes and we got up.

On Sept 12, 2010, I purchased a houseful of furniture and paid cash. On the 16th, the furniture was delivered. The drawer under the Super Bob Sofa doesn't open and shut easily. The delivery men ordered a new sofa, and would replace on Sept 25. The day came and the delivery men arrived, removed the sofa from the truck. When they cut the plastic off the sofa, they also tore the sofa. The delivery man came in and rigged the drawer. Every time I sat down, the drawer popped open, and I could trip on it when getting off the sofa.

Two years ago, I went to Bob's Discount Furniture store on 46 East and I purchased all my furniture from those location; living rooms and all accessories, dining room, bedroom and all other pieces that goes with them. At the beginning at the store, everything was going smooth. The salesperson did a good job by making the furniture look like the best in the whole world. Time of delivery came and we had to change few pieces of the furniture once and twice because of delivery damages or manufacture damages. A year after, we started having problems with the furniture piece after piece. Lucky that I had purchased the extra warranty for extra five years from their service company upon the recommendation from the salespersons. I never thought that was a sign for me that the furniture might be broken after one or two years.

Bob's Furniture totally and completely does not care about the consumer. They lied and promised me next day delivery before I bought the $6000 worth of furniture. I got it several weeks later with two different pieces of furniture smashed in box delivered. No one would call me back after the delivery of the unbroken furniture was cancelled due to weather. I spent almost three hours on the phone on hold trying to get anyone from customer service to book my furniture delivery.

I keep getting the runaround for my delivery. I was told that my merchandise would arrive on 12/20/10 but when I called to confirm, they told me that it was not scheduled because the salesperson did not unlock the order. I called and spoke to Sofia. She told me that she spoke to manager Andre and they were able to give me delivery on 12/23/10 and would issue me credit for the delivery charge of $129.99 plus tax, I agreed. On 12/22/10, when I called to check the time frame for the delivery, I was again informed that the delivery was not scheduled. I was told to take my money back. I don't want my money back, I want my merchandise, it is supposed to be a Christmas gift for my daughter. I requested the corporate office number but no one ever answers the phone because the call only goes to the automated system. Please don't shop from Bob's, they do not live up to the promises.