About Bob's Discount Furniture
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Passion Mattress are excellent, great conform. The foundation is strong, but is painted over the fabric the cover the wood of pine, stink inside the bedroom. It is cheap, I rather to pay more with excellent quality. Bob Furniture need to improve the foundation in order to keep the customer happy 100%.
Bought a leather couch in January for a good amount of money. The salesperson said it was the best leather they had. After four months the seat started to show wear and discoloring. I called store then the extra protection plan, then store and sent pictures and each time they my claim was declined. They said material is not under the one year warranty or the five year protection plan. I would advise not buying from Bob's because they do not stand by their warranties and their furniture does not hold up to everyday use. Really bad that they have so many bad reviews and we can’t do anything about it.
The delivery person (Armando **) came to my home to deliver furniture. He came with an attitude that he wasn't going to be able to bring the furniture in the house. I asked him how high or long it was and with his hands said, "About this high." I said, "In inches how high is it?" He became more aggravated. I told him I can look it up on the internet through your web page. He then told me that if he was to bring it thru the back they would just drop it off in the kitchen cause we had a threshold delivery, and that what we payed for and that's what we are getting.
He made a call and I talked to the management of the delivery company or I thought it was and she also bluntly told me the same thing. I wasn't informed of that or I would of paid what I needed to do to get my furniture in the door. I then told him to wait and I would call the store and pay the difference. He then said he is to take 15 min to deliver and that's it. I was up until 3am last night getting everything ready. But at this point I became aggravated. As a former, Supervisor and Manager of a major electric company I could see that this person just simply didn't want to do his job. So I told him to take the ** furniture back. He call me an ** and said for me to go back to sleep. If I had an employee who treated a customer like that I would see that he was reprimanded and given time off.
I had ordered 7 piece living room set on 05/07/2019, only 2 pieces were delivered after multiple calls and was promised remaining items be delivered in 2 weeks. Again after multiple calls 3 more items were scheduled to be delivered on 06/07/2019. Since no one showed up on 06/07 and no calls were received to confirm delivery window, made multiple calls only to be told the items are not going to be delivered till Aug end. These thugs charged little over $1300 on 05/07 for the product showing available online only to be told after a month I have to wait 3 months!! Are they kidding!! They need a lawsuit to wake their sorry ** up!! The customer service is extremely rude instead of being sorry. PLEASE STAY AWAY, you have been warned!!
I ordered a couch off of Bob’s a month or so ago and set a delivery of June 4 (Tuesday) for Boston, MA. I received a call on June 1 confirming my delivery date. On the automated call I received confirming deliver, they stated the correct street address but INCORRECT city and state. I immediately called to clarify and get that resolved (after being on hold for 45 minutes). I was then reassured multiple times the correct address was inputted and that I was still all set for a Tuesday delivery in BOSTON.
On Monday I got a text message confirmation for Tuesday morning time slot. Again, I checked the address and everything was completely correct. Tuesday morning I wake up at 6:30 am with every expectation that my couch is arriving. I check the routing information and again, the address is correct. What isn’t, however, is the location the truck appears to be located in. The tracking information shows it’s in NYC.
As you probably could assume, my delivery was cancelled. I immediately called and it took over an hour on hold to be put in touch with a supervisor. Not only was I not openly offered compensation for their blatant glitch in their routing, but they are unable to do anything in the way of guaranteeing a future delivery date. I took off work today for this couch, and all they’re saying is that I can be added to the delivery orders as an “add on” for tomorrow but that there’s no guarantee for anything.
Customer service doesn’t exist whatsoever and I will NEVER be getting anything from bobs again. I have never dealt with a more incompetent and rude furniture company in my life. They have made no effort whatsoever to fix the issue that they’ve created. I cannot afford to take work off for the rest of the week hoping that by some miracle it arrives. DO NOT order furniture from Bob's.
Requested return of power base with mattress purchased for my 91 y/o father in hospice care at home because he required a hospital bed frame with rails. Scheduled initial pick up and delivery team never showed after sending 30 min arrival text because they were confused about an exchange note on account. Second attempt delivery team picked up Mattress only because Supervisor I spoke with to reschedule the pick up after the first fail never put in the order for pick up on the power base. Meanwhile my father is stuck with this base in his bedroom... Unbelievable. There is no flexibility when they have continued to make errors. Third attempt... We will see if they are able to get it right. Although I have to wait another 4 days. :( Very poor performance with handling returns.
I went to Bob's looking for couches and found a massage chair. Kyle, the asst mgr, told my mom and myself it has a 5 year warranty. Upon payment I was asked to purchase the 5 year warranty. I asked for Kyle to come back to speak to me but was told he’s helping a customer on the phone. I said I would wait. Then the store manager came over and I explained it to him. He went to the back and talked to Kyle. As I watched Michael and Kyle talk and as Michael talked to me, Kyle was never on the phone. They are flat out lying for each other. Do not trust the staff at Bob's in Naperville, Illinois. I emailed corporate and they stuck with the manager's story and did nothing but say how they went over warranty items on their inventory. I have the email from corporate as evidence of their "we don't care about the customers" response to me. Let the buyers beware if dealing with Kyle or Michael, the managers in Naperville, Illinois.
We bought a bedroom set from Bob’s, even after reading all the bad reviews... Well now we are one of those bad reviews. I love the style and look of the bedroom set we bought except that they are falsely stating that a certain bed frame works for all beds. Maybe they don’t understand sizes? Anyway, the first issue I had was they sent the wrong size bed rails, which I didn’t notice until I built the bed (ugh). I have a California King mattress and they gave me “Queen/King” bedrails. I called Yon (salesperson) who is lovely to deal with and he fixed the issue and the new bed rails are being delivered. That’s no longer the issue...
When I explained that the headboard and footboard were for a King mattress, not California King, the manager told him they are “interchangeable” between King/Cal King. Now if you own a Cal King you know there is no way they are interchangeable. So now I have this bed frame where there’s TWO inches on EACH SIDE where you see the slats and feet/toes can easily get stuck because this company is a cheapskate and falsely advertising that it comes in Cal King size when it doesn’t. But the pictures on their webpage show it should be flush against the bed. My next issue is that I posted a review on their website for this bed frame, explained to not purchase if you have a Cal King bed, but then they deleted it. They won’t allow bad reviews on their own website which is shady and I will not shop there again because I don’t deal with people who aren’t honest.
Bob’s Discount Furniture tried to deliver my couch 3 times to Hershey Pa which is over an hour from my house. I called several (at least 6 times) and despite speaking to managers no one was able to correct the issue and get my furniture delivered to my house. Not only this but one of their supervisors (Brandon) was very indignant telling me that despite me calling several hours in advance of my delivery to inform them that the tracker showed the delivery going to Hershey for the third time, he said that he "couldn’t tell the future and I would just have to track the delivery all day and call back when the truck was at the house before mine to report that there was an error." Which I did and for the third time management told me that I would have to reschedule and waste more hours of my life to see if the issue could be fixed.
I canceled my order and went to another furniture store who correctly delivered my couch on time within 3 days. Their customer service is horrific. The final person I spoke with - Melissa - said she did not blame me for canceling my order and the issue was that my order kept getting routed to the warehouse in Hershey instead of where I live and not one person did anything to correct it.
DON'T EVER SHOP FROM BOB'S FURNITURE. THEY HAVE THE WORST QUALITY AND THEIR INSURANCE IS A FRAUD..We paid 10,000 dollars for a trash caller furniture from Bob last year and now the couch skeleton was broken (quality issue) and the tea table legs are not stable (quality issue) and the dining table paint is peeled off which is quality issue as well and after sending 4 claims to their insurance company called Guardian they rejected all of them (we discovered after buying the furniture that their insurance is with external company and not with BOB). We paid for 5 years extended warranty, after 1 year all the furniture started collapsing and both the insurance company and Bob Furniture refused to fix them. I bought from Ashley and Raymour and Flanigan and both were extremely professional and credible unlike the Bob that has the worst quality and a fake insurance. We regret each penny paid in this trash called furniture.
Very bad. I spent more than $5000 on 24 pieces of furniture, including living room, dining room, and bedroom sets. Seven pieces were defective or did not function properly (e.g., recliner) and one was missing hardware to assemble. They refused to fix the problems or refund the $.
Horrible experience. These people are idiots. I’m seven months pregnant and have been sleeping on the floor the past two weeks. They’ve come here twice and with the wrong parts. They call you the day before and expect you to be available when they want. Then when you become available they come before their scheduled time. Their goof proof is something their own employees purchase because they don’t trust the products they sell. If you look under most beds on display most are broken. My bed broke in five months and I spent well over one thousand dollars. No one helps you when they mess up they just keep saying they are sorry and that they want to reschedule. The frustration I’ve experienced through this pregnancy is not worth the money and past two weeks of being without a bed. Stay away from this company. When something goes wrong no one is able to help.
They are the absolute worst company I have ever encountered. I would never buy anything from them. I ordered a couch online. They called me to schedule delivery and said it is not available for three months. Now I am trying to get a refund and no one knows how to actually do it. What a complete waste of time. Not to mention that I have had some of their furniture in the past and it is all falling to pieces within a couple of years. I have also taken their Goof Proof Furniture Protection which they have never honored. Don’t walk. Run away.
The salesperson was really good. I bought a loveseat sofa with chaise lounge and I had to special order the color I wanted. After 6 weeks it finally arrived and I went to the store to pick it up. Brought it back home to discover that the loveseat will not affix to the chaise resulting in the unit remaining detached. I called the store and they said it must be defective. An exchange would take 3 months. I asked for the brackets to attach, they can’t do this either. And they won’t refund my money. Don’t shop here.
My husband and I bought a new bed from the Woodbridge Va store and were told how wonderful the delivery experience would be. From taking away our old bed and box springs and fully setting up our new bed, we wouldn’t have to lift a finger! They never told the delivery men to be prepared to take away our old bed. The delivery men told me they could leave our old bed on our front lawn! I said no, absolutely not. If they couldn’t take the old bed then I was going to cancel the order.
I asked them to wait before moving anything while I called customer care. They started to move our bed out anyway and when I asked them if they were the old bed and they said no. Customer care then told me that they don’t have to take the old bed if it’s not in the delivery notes.
I told them to put my old bed back and return the order. In the process of moving my bed they put a long deep scratch in the wood floor of our bedroom. My husband said customer care said they would tell them to take the bed anyway and so I then asked the driver to wait a minute for customer care to call and the driver said ok...then just left. Worst experience ever.
I ordered the Emory-Pink full bed with the delivery and set-up. I spoke with customer service twice about the need for a box spring, because the description online was not definitive. The agent put me on an extended hold to research my question, but the response was taking so long that the agent came back online and I asked him to call me when the answer came in. Within the hour, another customer service representative called to inform me that the bed did not require a box spring. I reiterated to be sure I had the response correct. At that time, I canceled the box spring that I had ordered from another source. Today, my bed was delivered. The full delivery and set up, which I paid for, could not be accomplished because, you guessed it, there was no box spring--only four wooden slats--for the mattress, so my mattress is still in a bag next to the unusable bed. I am, of course, disappointed that I have to waste more time correcting a Bob's error.
I have been trying to get a power recliner chair repaired for my mother who is in a assisted living facility. The repair technician never ordered the necessary part. The store manager in Bridgewater said he would have the part expedited on 5/13. I inquired today, 5/15 again and still no definitive answers or date that the chair will be repaired and the manager said he had no ability to expedite a part! This is a medically necessary chair for a 100 year old woman. Bob’s does not care about customer service and do nothing to resolve issues. My mother’s quality of life depends on this chair and Bob’s is unwilling to resolve this matter.
Customer care department told me the technician cannot use his own phone to call in a report if the chair cannot be repaired because he has to move on to the next customer but he can call from my mother’s phone. When I told them she does not have a phone I was told he cannot make a call from his phone because he has to move on. Why can’t you make exceptions and do what is right for the customer. What difference which phone is used, it will take the technician the same amount of time. In short do not buy from Bob's if you expect excellent customer service because there is none.
I purchased a living room set, a dining room set and a Bedroom set with Bob’s furniture because the customer service with Ricardo at the Springfield, PA store was marvelous. Unfortunately the Goof Proof protection plan is A BIG FAT RIPOFF!!! They denied my claim because I did say the rip in my couch was “ACCIDENTAL”!!!! I told them I was not sure how it happened but I just found the rip!!! I am appalled and disgusted by the boldness and dishonesty of this company. Then when my dinning room set was delivered about two weeks after delivery I noted there was a defect on the side of the server. The replacement/fixture was denied because the technician did not deem it a manufacturer defect. What else could it had been??? It’s a super heavy server that did not budge since it was delivered.
It serves me right I thought. I should have gone to a more traditional, better reputed company! I just thought I would support a supposedly FAMILY based company. That’s all. I so regret it. I have defects in my furnitures that cannot be fixed because of the bold dishonesty of these companies!!! Disgusting!! SHAME ON YOU BOB FOR MAKING IT SEEM THIS IS A FAMILY BASED BUSINESS!!!! FAMILIES SHOULD NOT RIP OFF OTHER FAMILIES!!!!
The set is nice. I moved into a brand new house, got the bed, and a few days later had bed bug bites. They said it didn't come from them because their furniture is bed bug proof. Just an FYI Bob's, nothing man made is 100%. I got No apology, bad customer service in regards to this matter.. No exchange, No refund, and I'm Not satisfied after paying almost $3000. I would not recommend!
Hello, my customer is **. I have a layaway for over $14,000 and put $1000 a week. I was called a fraud and my order was revoked because of their mistake and later found out it was their mistake. I went make a payment gave them my card and their system read the previous customer card. That’s is the story they gave me. My order was reinstate but I’m very disappointed. At this point I don’t know if I wanna continue doing business with the company.
I tried to leave this review on their website but they refuse to post it... because it's not a good one. Within 6 months of owning these couches the "performance material" is certainly performing!... all over the floor and tracked through the house. I'm scared my toddlers or dogs might ingest it. So yeah after 6 months this material is peeling from all over the couch. It's disgusting... but no problem right? We purchased goof proof with the promise from our sales rep that it would cover ANYTHING... which was also a lie because after fighting with customer service they denied it and refuse to work with us on fixing the issue.
Bought Sectional with Goof Proof Protection plan (5 years protection). Reclining mechanism broke after 18 months. Filed claim and got the response below. Trying to make sense of this!! Plan DOES cover the problem but your problem is EXCLUDED. STAT AWAY. The plan you purchased from Bob's does cover your furniture for accidental breakage of frames, springs and mechanisms however your plan states all damages must be relatable to an accidental occurrence. EXCLUSIONS TO COVERAGE “Normal wear and tear, including damage of this type cannot be attributed to a single relatable accident. All coverages are for covered occurrences from a single incident”
I am sorry to say that I purchased the Goof Proof plan with promises of fixing my sectional should it get a rip or the foam lose its support and we received absolutely nothing in return. I complained about the frame on the couch when it was delivered. Then it broke. I called Bob's to come in and showed the technician the poor frame and the already sagging foam. He agreed it was in bad shape and Bob's did NOTHING about it.
My couch is not even a year and a half old! I then got a rip in the couch from the crappy frame and filed a claim. They will not fix ANYTHING! I will never purchase another piece of furniture from Bob's again. They do not stand by their word in the Goof Proof Protection Plan and the furniture is junk. They claim to be the same quality as their competitors, but do not be fooled. This is far from quality. NEVER AGAIN, BOB'S. Never again!
I ordered a sectional and the delivery was 45 min. later than the 4 hour time window they gave me and the couch portion is a different shade of blue than the chaise portion of it. When I reported this they said it was within normal factory specs. Now I am stuck with a sectional that an 11 year old came in and noticed the color difference.
I purchased bedroom furniture for my son. First, it was delivered broken and the wrong color. The delivery guy and the customer service representative was arguing on the phone at my house. Next, it was delivered again two weeks later, broken again in the same exact place, but the correct color (cheap furniture). I decided to return another piece of furniture (power recliner) because I do not want any of their cheaply made furniture. The recliner was picked up 7 days ago and I was supposed to receive a refund within 3-5 days but still no refund. They continue to tell me to check tomorrow or call my bank. I’ve NEVER had a problem with my bank or buying furniture from other places. Just to think that my family and I couldn’t wait to get furniture from Bob's and now I HATE THIS PLACE! I will never do business with them again and I WANT MY MONEY BACK. Poor customer service and CHEAP FURNITURE!
Bought a Montibello Dining Set. Started showing cracks all over in 15 days. When contacted with Bob's within a month then I got a response from Bob's saying those are veins. Not sure what does that mean but Bob's has their own method of cheating customers. Contacted CS multiple times & they are adamant that cracks are normal. Can you believe that!!! Stay away!!!
I don't have anything at all nice to say about this place, but will keep it to the point. The journey first started when we bought a couch from there - delivery drivers kept rescheduling so we canceled our order and went to Raymour instead, thankfully. We decided to give Bob's another chance for our dinette set. What appeared to be great quality is complete garbage. The table sitting at my home for only 2 months is already showing signs of wear? How is that possible?
I bought furniture from Ashley and Raymour and neither of which is showing any kind of wear. No, we did not purchase Bob's Goof Proof coverage for table that was going to be lightly used. Mistake #1. Well this past Easter we use the leaf of our table - take it out of the package to find it completely destroyed. Moral of the story - the discounts are not that big and the quality is not there whatsoever. Take your money and literally run. I will never return nor will I give this place a good review. We tried and just had a bad experience both times. One of which we are literally stuck with a pile of crap in our kitchen. The table is the Sonoma Set.
I didn't want to spend a lot of money on this furniture so the price was right at Bob's. Salesman and customer service were excellent. Delivery men were polite and even took off their shoes because it was raining. Only problem is that the doors on the furniture are hard to open because of the type of latches. Also one door is about 1/4 inch higher than the other. Besides that I love it. Just don't expect to get a cheaper price and a higher quality.
The company finally agreed to offer us a new sofa.
I purchased a chofa in January. I have had it for less than 3 months and the cushion cover on the chaise part of the chofa split wide open. I have contacted Bob's and been called back twice. First I was told I would have to wait until August for a new cushion cover. Then I was told that you would replace the chofa in May. Yesterday I received a call and was told that you no longer offer the chofa, so I would have no choice but to wait until August for a cushion cover?!?! Are you kidding?? This is totally unacceptable. Less than 3 months old and Bob's will not exchange the chofa or help me in any way at all. I have never had this kind of lack of customer service anywhere else. DO NOT buy anything from Bob's.
This is a horrible place. Do not buy from Bob's Furniture. The stuff looks really nice but it is made horribly. We bought a sectional from them 2 years ago and the seams kept ripping everywhere. They replaced it a few times and now the entire upper pillow ripped down the seam and the technician came out and said it's not a manufacturer defect so they will not fix or replace it. It is the same issue that we had every other time but now they won't take care of it. Their Customer Service is horrible as well. Buying from Bob's was the worse purchase I ever made in my life. It's not even worth one star.
Bob's Discount Furniture Company Information
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