Bob's Discount Furniture Reviews

I bought a REAL leather sofa & loveseat from Bob's Furniture and it is only 2 1/2 years old and the leather is fading. My husband and I hardly ever the sofa & loveseat since we both lead busy lives. I noticed the loveseat cushion is fading. I called the goof proof company since I paid $200 for this coverage and they said they could not help me, to call Bob's directly. I then called Bob's and they said they couldn't assist me since it is only a 1 year warranty. Why have goof proof if this isn't covered!!! I have bought a bedroom set, dining room set all of which are made very poorly and have cracked, scratched easily and broke and all my furniture is less than 5 years old. HORRIBLE FURNITURE AND CHEAPLY MADE and then they sell you a GOOF PROOF and they don't cover ANYTHING!!

You pay money to get your stuff fix whenever an accident occurs and they will make up any excuse for them not to fix it after you pay good proof to get it fix. All they want is your money. Do not get goof proof, they will not help you at all.

I bought a rocking swivel Recliner from Bob's Discount Furniture in October 2012. The second week of December 2014. My chair broke on the axis or whatever, it leans to my right and bottom is broken. I called Bob's DISCOUNT the operative word, telling myself okay, I bought the Goof Proof Warranty! It'll be taken care of (Wrong!). The number they give you with the receipt is bogus. You will be waiting forever for someone in Customer Care Hotline (another joke!) to answer the line to get some service. This company is such a scam and ripoff!

Like the saying goes, you get what you pay for. From the moment we placed our order everything went down hill. The salesperson didn't even have the spelling of my name correctly entered in the system. The lamps I ordered never came. On the day of delivery my floor was gauged. I physically helped one of the movers move my new sectional back and forth from room to room because he didn't have it set up correctly. The lamps that did come, were what I believe to be defective, as the lamp shades did not seem secure at all (flimsy).

Horrible customer service!!! We ordered a couch and chaise, got it home, and it was defective. They sent someone out two weeks later. The technician wore muddy boots all over our new home, and gave us horrible attitude the entire time. The couch was deemed defective. They are replacing the couch, but are charging us a delivery fee to get the new one. I tried reasoning with them but they obviously don't care about customer service. We were going to purchase a whole new bedroom set from Bobs----guess not now!!! Thumbs down.

I purchased a sectional leather sofa last year and a family members jeans faded on it leaving the blue dye. I talked with Bob Furniture Store salesman about the Goof Proof Insurance coverage upon purchase and he assured me that it covers everything especially if the leather fade or change color. I specifically asked about discoloration and dye. He said it covered it all. I just went to place a claim with the Goof warranty. It was declined, they don't cover dye and then told me that the Bob's sales people should be trained on the Goof product and warranty. Wow...

I bought a mattress (Attitude Euro top) from Bob's. It cost a total $1,400 but the worst mattress ever possible. It heats up so fast and it's like sleeping in an oven and so firm it gave back pain. After that 30 day of compulsory wait, I called the customer service number.. I have to wait more than one hour to get someone to talk to. They processed the refund and got someone to pick up the item. Everything went smooth while delivering but while picking up, they treat you really bad. The pick-up guy showed up after 3-hour window almost at 9:00 PM. They said they will process the refund and I waited for 4 days and checked the card - no transaction.

I bought a bed at Bob's 6 months ago. My son tried shifting the bed from against the wall then the bed rail split in half. Call Bob's, they said it's misused in the home it's not covered by warranty. Buyers beware Bob's furniture no good.

We bought a new dining table for our house which was delivered in the morning today. My husband want our mother who lives with us to sit on the chair before anybody else in the house could so that we could have her blessings. My mom who was feeling feverish all day came down for her doctor's appointment at 3:00 pm today. I had be somewhere at so I left the house. Meanwhile she sat for around 10 minutes and was getting up to go outside to meet my sister who was taking her for her 3:30 appointment when the leg of the chair gave way and my 80-year-old mother collapsed on the floor. My mom's helper had to run up and get my son to get her up. Her leg and back were so badly hurt that she could not make it to her appointment. She is still hurting and is badly shaken. I am very disappointed with Bob's Furniture.

We bought a sleeper sofa with a Bob O Pedic (supposedly top of the line) memory foam mattress around the end of October. Jan 4, we tore the room apart trying to figure out where this smell was coming from that would come and go from time to time. We pulled out the couch bed, took off the mattress cover to look at the mattress and there was nothing there. Finally, we lifted the mattress and looked underneath and there was a 2x2 ft spot of mold on the bottom metal frame fold out part and black mildew spots on the bottom of the mattress. The next day I went to the Bobs where I had purchased the furniture, spoke to the manager and told him my dilemma. He brought me to a phone, dialed customer care, walked away and I never saw him again. Long story short and two phone calls to customer care department later, they will only give me a store credit to purchase something else and would not remove the furniture from my home because of the mold issue. I told them that I would really appreciate just a credit and not a store credit because I was not planning on purchasing anything else from them and still need to pay off the moldy couch. Nope store credit.

This is the worst place to buy a furniture. Customer service is really horrible, sarcastic, rude and will not try their best to help you. We spend a lot in this place because we got fooled by the commercial. Will accused you that you damaged your own furniture. Don't believe in their delivery tracking too, not accurate at all. You end up spending the whole day waiting for the delivery. Delivery people is scary - make sure you are not alone when they deliver, very reckless and don't care if they damage item. If they refund your money they will give you a Bob's gift card and seriously - who want to go back in their store after all this experience.

We ordered a reg size table and reg size chairs on nov 21, 2014 and we were told it would take a month and we would have before holidays! We host the holiday so we were happy with that! Then on Dec 21 the set came and it was a pub table with reg size chairs. We were very upset and had to cancel our Christmas dinner because how would you sit on the chairs with that table! So at that time we were told by a manager names Karen that we would have a new table Jan 17th 2015. Now it's Jan 7th 2015 and no phone calls. We call them and now they tell us we have to wait till February SOMETIME??? This is unacceptable...... We are very Pissed off!!! What a joke BOBS is - would never use them again and would NEVER recommend BOBS.

We bought leather furniture 5 years ago. Now the furniture is peeling. We were assured this was leather when we purchased it but clearly that is not the case. Now we are out of warranty and nobody is prepared to help us. So beware when you buy from Bob's. All is not what my Bob promises.

After seeing the many commercials for Bob's, my husband and I decided to purchase a couch with a chaise when our other couch needed to be replaced. We ordered online, skeptical about making our purchase sight unseen. The closest Bob's is over an hour away. The only day they could deliver was Wednesday. If we wanted a Saturday delivery, we would have had to wait over three months. After ordering and taking a day off of work, the couch arrived. The delivery people were nice. However, my couch was a different color from the chaise. How could no one notice this? I mean, this isn't even an option if you wanted it to be two different colors.

Bob's furniture is a complete joke. Bought a bobopedic bed from them 5 years ago with a "15 year" warranty. My husband is sleeping in a huge hole on his side of the bed. A service tech came out and placed a 1# board across his side of the bed to "measure the indentation." Please tell me how a 1# board is comparable to a 265# man laying on the bed? I truly do not understand their rationalization how we do not qualify for a new bed. The hole is clearly visible and the tech laid in it! But because of their archaic ways of "measuring" the hole isn't deep enough. I am beyond disappointed in Bob's and their lack of customer service. They refuse to honor the warranty and my husband will continue to sleep in a hole until we go to a reputable/honest furniture store to purchase a new mattress. I will never purchase another thing from them. Future buyers BEWARE!

I am very disappointed with Bob's and the Goof Proof warranty. This is the second couch I have purchased with Bob's and the second one with the Goof Proof. The first couch had a fabric tear that was reported and nothing ever came of it from Goof Proof. This new couch set I bought in August this year has been nothing but problems so far. Upon delivery it was dropped off the Bob's delivery truck and broke the arm. The new couch arrived and was good but the arms seem a bit loose. About a month later we received a burn hole in the cushion. My wife put a claim in and sent the pictures via email of the burn which they asked for (we have these emails in record). We now have a tear in the back cushion which I put a claim in for and questioned about the last one. I was told that since the email was not received and now the claim is closed and cannot be reopened. On the new claim I was told that since I was not sure how the tear happened, the claim was denied and cannot be reopened. I only was not sure how it happened because I had to call during work hours since that is the only time they are open. Bob's will not help and you cannot get anywhere with the Guardian call center. Don't waste your money on Bob's disposable furniture or the Guardian scam.

Started off with picking up our couch and love seat. The guys started bringing it out to the trailer. One guy lifts up the couch on its end and then we hear a loud crunch. He then proceeds to dump it in the trailer. We are like what's that? He states the box. We took pictures, went in, complained to the person behind the pick up desk. She said if it's damaged when you get home, let us know we will replace it.

Purchased a recliner off the showroom floor that when you get up the foot will not go back under the chair. I was told it was a showroom item and if want service it will cost me $79.00. I did not buy it as-is. I was not told there was anything wrong. What happen to BOB's One year Guarantee. This is My first step to social media. I will go from here.

I do not recommend Bob's Furniture. They completely ruined my delivery that I paid at least a hundred dollars for. I requested that my furniture be delivered before 3 pm. They sent me an automated confirmation a few days later saying it would be delivered between 4-6 pm. I get a call around 11:30 am stating they were trying to make my delivery, but no one was home to accept it. Of course no one was home! Why would they deliver it 5 hours before the scheduled time frame?

I purchased a couch from Bob's less than 3 yrs ago and the couch is falling apart. The leather is ripping, and a piece of wood is sticking out of the back. I was talked into goof proof protection but they had all sorts of stupid stipulations that made the protection useless. Take my advice spend the extra money and go to a more reputable place because Bob is selling crap. Who makes a dresser draw where the drawers don't come out to get things like socks out? Who? Bob's Furniture.

Horrible customer service and unreliable delivery. Long story short, went to store well before holiday rush. Picked out chair, agreed upon a delivery date and thought all was set...until we never rec'd confirmation of delivery. Called the night before and was assured that it was coming. Of course after taking the whole day off from work, it never arrived. They rescheduled to another date after we voiced our concern and this is the most incredible part. Some delivery guys showed up, said they couldn't bring up the chair because "parts were missing." Another taken off from work lost. Called the store and was bluntly told that the delivery guys were subcontractors hired during the holidays and were LIARS. Yes, that is what we were told.

11/24 - spent over $2,000 and bought a couch, table, and fireplace with sound bar and docking station. 11/29 - I got my couch delivered. 12/9 - I was supposed to have my coffee table and Samantha fireplace with docking station delivered. The wrong fireplace was delivered so I sent it back. Because of the mistake, they reluctantly refunded my full shipping of $199.99. 12/12 - I was supposed to have the fireplace delivered. They never showed up. When I called, they let me know their was a glitch with the paperwork and the shipping was never scheduled.

I was very pleased that Bob furniture was going to stand behind their warranty and replace my 6 year old mattress and foundation because it was deemed to have a manufacturing defect. We went to the store and picked out another of comparable price and set-up delivery. The problem begins here. I asked the salesman if there was a way we could purchase the old mattress so that my son may have it because his was in worse shape than ours. I was told by the salesman that we could KEEP the mattress with NO PROBLEM!!! In fact he said “tell them to take your son’s mattress and give him yours.” Great huh!! Yup so we did just that, we gave my son our old mattress that was already deemed defective and put his downstairs for the deliverymen to take! This occurred the night before delivery and my husband and myself slept on our pull out couch so that everything would be all set for these deliverymen. Well apparently we were given the wrong information by the salesman Bill and that the deliverymen were supposed to take the mattress and foundation that was being replaced!! This is what I thought it was supposed to happen, but, because of the information given to us, by Bill the salesman, we gave our son our mattress.

A little background.. 3 years ago my wife and I purchased the Bob-o-pedic with the guarantee that if we didn't like it, we can return it, within 30 days, for a refund or credit. We did not like it, and requested to exchange for a new bed. This cost me a $60.00 fee that we were never informed of, but we paid that and got the Black label bed (king-size) mattress and box spring. We dealt with a sales rep named Jose in the Saugus, Ma store. The bed came and we loved it, and felt great about Bobs to this point. We even went back to purchase an entire living room set, (couch, Love seat, Coffee table, End tables, Lamps) when the delivery came, roughly 2 weeks later, the delivery guys looked at the stairs they would have to climb, they claimed it wouldn't fit. I found this very odd since we moved all of our belongings in to this apartment ourselves, and moved the old furniture out after we purchased this new set.

We had the foam mattresses swiped out 3 or 4 times. The cost of the bed dropped dramatically and bobs gave us a 500.00 credit. When we went to use it, we couldn't find our sales slip and bobs said they had no record of a credit. I spent $5400 on the bed but bobs has now lost a customer for life.

On 12/14/14 my family and myself went to Bob's. We purchased a king size bed with matching bedroom set and mattress/box spring. We also purchased a girl's set in white with a full bed, and a coordinating full mattress/box spring. We were assured by the salesperson (Orlando?) and his manager that these items would be delivered on 12/16/14. They assured me that there would be no changes made to this plan.

Delivery was to be on a Tuesday. I took off and waited all day. Even called to confirm. No delivery made. They went to the wrong house. 2 days later delivery shows up and the chest is broke and the rails to the bed are missing. Zero answers to a fix yet. No one takes ownership there. Do I need to talk to Bob himself to get some answers? This is two days I had to call out of work to make it convenient for them. What a waste. I recommend Mealey's or someone else. Sad part is I need to purchase a lot more furniture but Bob's will not be getting that sale for sure.

I purchased a leather sofa set from Bobs in October 2012. The leather began to peel where my head rest. Bobs replaced the section with the defect in 2013. The same problem happened again. When I call for repair they said it was not under warranty even though I purchased the extended Bobs warranty. Bobs said the problem was an environmental problem caused by me. I never used any cleaning products other than cleaners purchased from Bobs when I purchased the Sofa. In addition to the leather peeling, the couch is sagging and has become very uncomfortable.

Bought a $2700 living room set in 2006 and it's complete garbage. The couch began falling apart the first year, and is now no longer useable. The love seat nearly so. The recliner, which no one has ever sat in until the couch became unusable last month, is already literally coming apart at the seams. I bought their extended warranty but was told it only applies to a one time catastrophic failure. Falling apart over time isn't covered. The first year we had it the couch showed signs of the padding loosing its form. A tech came out, & literally cut the bottom of the cushion and reached in and stuffed pillow foam into the void, he also scratched my new hardwood flooring when he dumped his tool bag out in his frustration when unable to locate a particular tool. Tell everyone you know, STAY AWAY FROM BOB'S.

Furniture is pilling and wearing with very light to average use and have only had it for 9 months. Although it started at about 6 months. Sofa sleeper frame also cuts into the the cushion. Sofa cushions are not as firm and already starting to sag. My furniture looks like I've had it years instead of months. They say this is normal wear. However I had a conversation with the salesman in the store regarding issues with wear or sagging at the time of purchase. They denied any issues. However NOW that I want a re-select, EVERYONE has the common knowledge that this is normal for these pieces. If I had been told that this is what my furniture would look like in 6 months then I wouldn't have purchased it. I was completely misled by the salesman. We are extremely unhappy with this $2,000 purchase. The service technician who is not objective whatsoever, determined there was no defect. Waited to speak to a supervisor only to get hung up on which they said was a glitch in their phone system. Then when I finally got a supervisor, he hung up on me when I told him I wanted to wait to speak to someone who could help me.

We bought a sectional couch with bobs 2 year ago. We had friends over and their kids got hold of scissors. And we were having dinner and missed to watch them for just 5 mins and they cut our sofa in various places. Bobs Furnitures sales person sold us the $1000 couch with the goof protection. He told us that if anything happens to the couch, the goof protection will cover it. And I very specifically remember that he said that if kids tear the couch all over, our goof protection will cover it.

We purchased a leather sectional sofa about 2 years ago and the leather is already flaking off and the cushion is sucken in. We purchased the Goof Proof Insurance and the sales person made it seem like everything is covered. We called them regarding the matter and now nothing is covered and we will have to get a new couch.

The furniture is poor quality. It chips easily. I have recently moved and fell in the middle of the night because the frame broke, and I am only 135 lbs. It is not the first time the frame broke. I contacted customer service because I had extended the warranty, but was told since no wood was broken in half it is not covered. I am not sure why purchase additional anything at all, if it does not cover the basic things. I will never buy anything in the store again.

The fireplace has a CRACK in the stone, and the "EXPERT" at Bob's after looking at a photo for 2 minutes has determined that it is not a crack and it is the natural way of the stone. The stone is perfectly flat EXCEPT for this WHITE line across 2 inches of the stone. Bob's will not even send anyone to look at the stone and will not honor the warranty I have. STAY AWAY FROM BOB'S!

First off, when my roommates and myself (all women over 25 years old) walked into the store, we were completely ignored. Not one person greeted us or asked us if we needed help. We wandered around the store on our own until we decided on a sectional. We flagged down one of the employees, as they were all just lounging on couches chatting. He proceeded to tell us that no one greeted us because they assumed we were under 18 and couldn't buy anything. When we told him our ages, he let us know he was only 23, therefore younger than us. Age is not the real factor here though. There were employees well over the age of 40 who also ignored us and gave us absolutely no assistance.

I got sofa for $2,000 and another $200 extra they told me for warranty 5 years. When you call and ask them to fix you something they're not gonna fix nothing for you. They just talk and talk and lied to human being. They have to stop stealing people money and the furniture material not good at all. I advise everyone if you want to buy any furniture you go regular store with regular price much better for you.

I ordered about $17,000.00 worth of stuff from my new house at the store in Riverhead NY. This might not phase them because they already got my money But Bob's need to know this was the MOST Horrible experience with buying, ordering, customer service/care, getting wrong item's and delivery Ever. Just absolutely HORRIBLE, Shame on them!! BE VERY CAREFUL, THEY ARE SWEET AS PIE AND WILL MAKE IT SEEM LIKE THEY WOULD DO ANYTHING FOR YOU, DON'T LET THEM TRICK YOU!!!

I bought a Quantum II Power, 3-piece sectional from Bob's Furniture store for $1904 in December, 2013. It was a nightmare while contacting them. When I put the order first time over phone the customer service reps seemed respectful and gave me a delivery date. Then changed the delivery date. I am a working single mother and explained that it is hard for me that you are changing date because I have to pay somebody to stay at my home when you will deliver the item. The customer service rep. got angry and said "we all have different problems. You are not the only one." I paid one of my neighbors $80 to stay at home for the delivery but they did not showed up. I was very angry and called them. They keep me waiting almost 20 minutes over phone then disconnected. I called again nobody answered. I left messages. They were giving me their wrong names. When I told them I talked to one of your rep. by this name, they said "we have nobody by this name." Then they gave me another date and again I paid my neighbor $80 to stay at home. Again nobody showed up for that date and I paid promised money to my neighbor.

A couple of weeks ago I called Bob's to report that I had bumped into my dresser. They said they would send out a tech and gave me a time frame of 4pm-6pm. The tech calls me at 12:30pm and tells me he is at my address. I told him, "you are early, I am at work and won't be able to come out of work until 3pm that is why I was given this appointment." The tech then goes on to say how he would have to wait around 3 hours and that was unfair because he lived in NJ, I said, "Well I can't get off work, sorry." He calls back and tells me that honestly there won't be anything he can do for the dresser and I should call and cancel! I said I can't do that and "how do you know you can't do anything without even seeing it?"

We bought an inexpensive two-piece sectional 2 years ago. My husband overabuses the recliner part of the loveseat. He is a couch potato and falls asleep on it most nights. The back padding began to flatten and Bob's came and took it apart in my home and restuffed it. This happened two times...and Bob's service staff came immediately. The other seat and the sofa are like new.

I had a terrible experience with Bob's Furniture in Secaucus, NJ. They are horrible with their customer service. They lied about their warranty and charged me for it and did absolutely nothing to abide by the warranty. What had happened was I bought a set of leather living room about 3 years ago. They really enforced and made sure I had bought the 5 year warranty to go along with it. The only reason I was really convinced to buy this warranty was because they said it was going to cover anything and everything: rips, tears, burns, cuts, punctures, food/beverage stains, human stains, ink, nail polish/cosmetics, and much more. After a year and a half I have them a call due to food stains. They refused to even file a claim stating that this was a manufacturer default not under the warranty that I paid for, even though it clearly states that it is covered.

If you're looking for cheap furniture, you are better off going on Craigslist. The customer service received was possibly the most terrible customer service ever. Oh and if they do deliver something, be prepared to wait all day, and if you're not home and someone else receives it and you don't like it... well they pretty much tell you to ** OFF and say all they can give you is credit. I really want them to grab the credit and shove it up their behind. I will never, ever buy something through them again, even with this stupid credit. Not worth it. I will probably be putting the gift card up for sale in one of those websites and get my money back. Any of Bob's stores suck. THEY SUCK. Do not waste your time. You are better off going to Ikea.

I waited all week for my table to get delivered, took the day off just to be at my house on the day it was suppose to be delivered and when the delivery guys opened the package the table had a major defect. Instead of sending out another one they said I had to reschedule to get it redelivered! I have NO table as of now and Thanksgiving is in 4 days. This is so frustrating!! I am so ANGRY.

Bought end tables and coffee table (along with bedroom furniture). Within five months, the veneer "side trim" was peeling off or was damaged on two of the three piece. I bought Goof Proof, so I thought I would be covered. NOT!! Not by Goof Proof... not by the warranty. Really? Don't pressure me to buy Goof Proof... telling me it covers anything... then have it cover NOTHING. HUGELY disappointed in quality and service. GO ANYWHERE ELSE!!! Do not buy from Bob's and expect to be satisfied by the product or customer service. BUYER BEWARE!!!

My wife and I purchased over 3K worth of furniture from their store in Carle Place Long Island. We also were harassed to buy their "goof proof" and less than a year old springs in a couch cushion are sticking straight up. The claim was a success but now they want me to buy a new warranty for $69 to cover the new cushion they're replacing. This is a joke. For a cushion to be damaged already in a house with no kids or pets AND for them to want me to pay more money for a new warranty is insane. This wasn't even explained when we purchased the goof proof. I would not recommend this company. Spend the extra money and go to a better company.

Purchased almost $2,000.00 in a living room set. Baron love seat and sofas, also coffee table and matching end tables. All the same chocolate color. Also purchased goof proof warranty and had delivered. We are two older adults and no kids so we are not rough on furniture. Rarely have company over. When we received delivery the sofa was flawed so needed to send it back. Here we are under a 5 year warranty and under 4 years owning the furniture and the table surface is scraping off and the love seats bonded leather is wearing off. We are told the table can not be fixed because of more than one small scrape and the love seat can not be repaired and requires a replacement. However they do not sell this set anymore. Never going to Bob's again, better off going to a small store that is not a chain and purchasing from them because they would not let a customer go dissatisfied! A small store would want you to come back!!!

Bob's Goof Proof - We were pressured into purchasing a "warranty"/external coverage that was going to cover "everything" that happened to our dining room set. We had an unfortunate situation with someone wearing a watch and the bracelet of the watch completely scratched a section of our dining room table. As we have read, no matter what you say, no matter what you send them, they cover NOTHING. Do not, do not purchase this service.

The worst experience! Stay away from Bob's Furniture Company & their "Goof Proof Plan-Extended Insurance (Guardian)." The furniture is cheap, but the quality is even cheaper! We will never shop at Bob's Furniture again. We bought the Brown/Espresso Granite Table with 6 chairs! The chairs are very weak and the springs came out from the bottom. Bob's couldn't repair it, so we tried using the extended "Goof Proof" warranty plan and were denied. Do not buy the Houdini 2 Wood Cocktail Table with the 4 ottomans, the table top came off and again, Bob's couldn't fix it so we went through "Goof Proof" where our claim was denied! They are a fraud and a gimmick!

This store is unethical and just outright poorly managed, from the quality of furniture to the inadequate and disgraceful delivery process. They set and sell you their warranty "Bob's Goof Proof", claiming no matter what happens to your furniture whether is accidental or just every day wear and tear, they will repair or replace your furniture, no matter what. At $99 for every piece and a $7,000 purchase and only having the furniture three years with no children abusing the furniture, they are ripping off the consumer. You call to make a claim for furniture that is just not wearing well, broken tracks on reclining sofas and couches, dressers where the dresser draws tracks break to be told they cannot fix it because you do not know when exactly they broke and if it is not reported within 30 days they will not fix it. It's funny that their salespeople don't tell you that when they are selling you this warranty.

I purchased a bedroom set with mattress totaling about $3,411.00. The mattress came infested with BED BUGS. I called up BOB's, complained, explained to them the situation. They denied and wanted no involvement whatsoever and did not want to take back the furniture. My life has been a mess since. I have been getting little to no sleep. My daughter, my wife, and myself have been getting eaten alive, and our bodies are riddled with "bug bites". God knows how many lives and families have been affected. Someone needs to be held accountable.

Placed order for recliner for mother-in-law, delivered, wrong color. After 1+ hours of pushing buttons on 'phone tree' after wrong delivery, scheduled replacement. 2nd replacement came, wrong color again. Same hassle, nightmare "process", get a 3rd delivery. Now 3rd chair is correct color, however, heating of chair is inoperative, defective, requiring replacement for a 4th attempt. I wish for an immediate resolution, compensation, and company executive to contact me to discuss this matter.

We got our furniture from them last year and we got the goof proof warranty because the sales guy said it would cover everything. LIAR LIAR. Our cats have peed on our couch and they are refusing to replace the cushions. I am at the point right now where I am going to sue them for misleading their customers. I will never buy from them again and I have also told everyone I work with never to buy from this place. They don't care about their customers and I am left to fend for myself. I refuse to get rid of my cats so I am going to see what else can be done. They sent someone out from their warranty company who told them on the phone that he attempted to clean the couch yet he LIED he never took his stuff out of the car to clean the couch. He wrote down that we should get new cushions and now they are going back on their word. I am one step away from suing them for everything and see what I can win.

I purchased a sectional from Bob's, delivered on 9/6/14. Six weeks later, I discovered a bedbug infestation that was concentrated in two specific areas: the new sectional and my son's bed. He had been taking his comforter back and forth. We did not travel anywhere between the period of getting the sectional and discovering the bedbugs. The exterminator told me that the infestation is new, about a month or two old. I had to spend over $4,000 on pest control and wash and dry all of our clothes. It was necessary to replace our bedding with bright white so that the situation can be easily monitored, as these things can be difficult to get rid of. I have since researched the issue and learned that Bob's has had numerous complaints about this problem for several years, and transports returned items on the same trucks as new items.

We bought a living room set from Bob’s in late 2012. We had a newborn and a puppy and the salesman pushed the Bob’s Goof Proof saying it covers any damage the kids or dog could do plus it covers all damages from rips, tears, stains etc. So after being told and reassured by our salesman that Goof Proof covers everything that could happen to the furniture we fell into the trap that unfortunately thousands of others have fallen into and bought the Goof Proof protection for $150.00 on top of the almost $2000 we spent for the furniture.

They offer goof proof and then don't allow you to use it. My kitchen table has started peeling and because of the accidents I had on the surface which goof proof should've covered and didn't, they are ignoring the defect of my surface. They say they will fix it to show room looking surface and if they can't then other options can be visited. All they care about is taking even more money from people. l Will NEVER spend a dime in BOB's furniture again but will spend my time telling anyone that will listen about my experience.

My son left a glass of water with ice on top of a brown dresser overnight. Water seeped into top of dresser. Called Goof Proof since I was told this was for accidental damages (one time). Sent pictures, etc. They called me that they denied the claim since it looked like wear and tear. Basically telling me I was lying. I have been buying from them for years and always got the goof proof but never needed it. Probably spent over 15k in furniture over the years. Asked to speak to Manager and no one there. They are going to call me back. They are a joke. Pleasant I will give them that. Will never buy from them again based on comments I saw here and my own recent experiences. Bob s@cks.

We spend $1300 on a bedroom set for my daughter. 4 to 6 weeks after it started falling apart the tech guy came and said it could not be fixed. They wanted to send me another set. We refused. They refused to give us a refund and only a store that had no expiration date if they picked up the merchandise. We are forced to pay this on their credit card and are prisoners to purchase from them even if we don't want to. BOB'S is a rip off. Do not go to BOB"S. Bad business they have no integrity.

I would give them less than a 1 star if I could. I requested breakfast with Bob’s with guaranteed delivery by 9am. They overbooked this service and then received a delivery time of 9:20 which continues to be pushed back to 10:46, and most likely will be pushed back later. In speaking with multiple customer service representatives, they were all unhelpful. They agreed that I did sign up for the guaranteed morning delivery but could not change that or compensate me for this error on their part. There is a large disconnect between the routing department and the company.

We bought a loveseat and couch set with recliners built in, back in Nov. 2012. I bought the Goof Proof Plan knowing things get damaged. The first thing that happened a couple times was the springs came off the recliners. I had to reattach them and secure them better than before. More recently about a week ago coffee was spilled on the couch, there was no visible stain but it smelled like coffee. Then we noticed marks on our walls from metal pieces breaking through the fabric and damaging the walls on both pieces! I was told that because you cannot see the stain they can't do nothing. The metal pieces breaking through are not covered! What exactly is covered? I bought this plan just in case something happens and it doesn't cover anything! The other thing is their customer service. I had to wait on the phone for about 20 minutes before someone picked up. Guess I'm not the only person with problems at Bob's. I always see commercials and newspaper ad's for Bob's, but I guess you get what you pay for! Never again will I shop there!

I have purchased a sofa bed from Bob's in September 2013. In few weeks my cushions started to sink. I called customer service and they sent a technician. He decided I need a new cushions. I have received them from China after 6 weeks. They looked the same as an old one. After the few months the same problem happened plus the sofa started making squeaking noise, beyond normal. Called customer service, they sent a technician and they stated it's not manufacture defect. They offered me to purchase the cushions from them. WHAT A JOKE. I have a goof proof protection. I am so disappointed and angry. Waste of money, never do business with them again. Wish I have never recommended them to my friends.

I purchased a dresser that was delivered damaged. The driver called customer service from my home immediately and reported the damage. Here's the scam - if I refused delivery and made them take it back right away, I am entitled to a refund. Instead, they talked me into keeping until exchanged. Once you do that, never can get refund!

I purchased the Maggie 92" couch. It is a beautiful-looking sofa. Don't be fooled! Within a matter of 6 months, the two seat cushions most sat upon deflated, and all I'm left with it being stuck in the butt with springs - lots of them! I had what seems to be an uncharacteristically pleasant exchange with a customer service person on the phone. She apologized, said she'd never heard of this complaint before, and even though I didn't have the Goof Proof Warranty, she agreed to send me two, no charge. They would be coming directly from China, so I was told it could take 6 weeks to 2 months. So far, o.k. getting a resolution. Well I do get them, and within 6 months, I have 2 cushions of springs and no filling. What a massive waste of money. I cannot recommend doing business with Bob's, not because of its customer service, but because of the lack of product quality. Spend a little more, and avoid this huge disappointment. And yes, I feel like I was defrauded, and that given the innumerable complaints here, they know about the inferior quality of what they sell. Shame, shame, shame.

I actually called a store and there are a million buttons you have to push in order to get to anyone. I was on hold for 11 minutes before I reached an agent, not the store like I wanted. With all of these bad reviews, I'm afraid to buy from them now.

I bought a sectional sofa from Bobs Furniture - the one they advertise for about $800. To my surprise the very first week I already had the repair men in my house mending small spots on the sofa. (That should have been a clue). I even bought a repair kit from amazon to keep it handy and fix these little holes that keep appearing in the darn thing. Well 2 yrs later, here we are with a giant tear. It's like the sofa it's giving up. Hate them...I'm already looking into buying new one. It's embarrassing.

I went to Bob's to purchase a genuine all leather sofa and loveseat the end of September, and they delivered it a week later. When the two delivery guys came, they took the wrapping off the sofa before they brought it into the house and the two guys that delivered it were very small, they could barely lift the couch. When I asked why didn't they take off the backs, they said it was easier the way they were doing it. Because they didn't take off the backs they marked up my wall and took the paint off my wall onto the sofa and it also scratched the leather off the back of the sofa. They also scratched the arm of the sofa up. I documented this on the form and they told me someone would contact me to set up a time to come fix it and I was like fix it, don't you mean switch it out. Needless to say no one called me and I had to end up calling customer care and they set up a delivery and pickup a week later.

Worst customer service ever. In fact, they just called in response to my survey and put me on hold for ten minutes. Then a message came on to say that I would have to called back (but they called me!). We had a rude scheduler who did not know the available dates. The delivery truck was three hours late, but the driver did not call. It took them 20 minutes to contact the truck (whatever happened to cell phones).

I was sold a leather set and I had a spill on it. Bob's would not cover nor would the Goof Proof Plan that they talked me into purchasing. I was never provided information on what is and what is not covered and the representatives trick you and ask the questions in such a way that the claim is not covered. So you buy an extended warranty and neither company will cover you. I have been using Bob's for 15 years and will NEVER use them again. There are too many companies out there that actually want your business; go somewhere else and stay away from Bob's.

1st strike...failed to deliver new furniture on specified day and had to threaten to cancel order. Customer service was a joke. 2nd strike...purchased almost 11 months ago and my good proof protection wasn't entered into the system and now I need to use it.

We purchased a mattress and foundation from Bob's Furniture in Delaware and picked it up on August 25th. I have to say the mattress was absolutely wonderful and everything that it was advertised to be. The foundation on the other hand, was not at all what we expected for the price of $210. It took us a couple of days to remove the mattress we had and place the new one in the room. When we went to use the foundation, the back sheeting (thin piece of what looks like felt) was pulled from one of the sides (keep in mind the foundation is still in the plastic) and then as we looked closer at this item we could see that it was poorly manufactured. I would be afraid to place a mattress on top of this foundation for fear that it would collapse. It is a very cheap and thin piece of wood or particle board. It is totally not worth the money that we paid for it... I wouldn't pay more than 50 dollars (and that is a stretch) for this item. Now that you have read about the item that we purchased, let me tell you about my experience with the store and the customer care operators.

I have to consider a client of Bob's furniture, my house and my family's all have probably 90% their products. Someone has to look into their sales practice of the warranty. This is my situation:

I bought my sectional set Bob’s in Yonkers NY. Looked real nice. After a while one piece was tilting to the right it collapsed. Fine they replaced it. Now there are other issues 3 months later the recliner is making all noises and don't go all the way back. They are coming to fix it and if they don't they can take it back because I will not pay for it. The trick don't pay in full for it ff you can get the Bob's credit. If they don't fix it they can take it back because I won't pay for it. Keep you posted.

I purchased a sofa sleeper. I explained to customer care that when I sit in the chair that the seat cushion sinks into the opening where the pullout frame is. They told me all sofa cushion slant back. I asked if a technician would come out to see. And they said there's nothing I can do.

Spent $2500 on new furniture a couple months ago and I'm already on my 2nd warranty claim. The first piece broke the weekend I got it. Claim went fine, had a replacement in 2 weeks. Now I'm on my 2nd claim for a different piece that broke and now Bobs says it broke because I sat on it????? I'm sorry I didn't realize furniture can't be sat on. Bottom line is that they sell low quality furniture... that's how they sell it for such low prices. Buyer beware....don't sit on bobs furniture if you buy it....just look at it sitting in your living room.

First, received damaged end tables - had them replaced. After rearranging our living room six months later I notice that the end tables are not the same size, one is higher than the other, sent photos to customer service and was told that nothing can be done because I have had them for six months. BS, customer service ducks. They have not heard the last of me.

I have bought a lot of items from them in last year but slowly I see how bad the quality of the stuff it is. Don't be fooled by the shiny and nice looking stuff. It's useless and not durable at all. Here are the issues that I had:

DON'T BUY FROM THEM!!! Don't make a purchase from this company if you value your time, energy and money. I made a large mistake of making a purchase a month early to have delivered the following month because I am moving. The same week that it is scheduled, I get an automated msg stating that it was the day before I had originally scheduled. When I called to have this fixed, there was nothing they could do except "send a note" and maybe they will be able to fit you. I went through cust service, supervisor etc. No attempt at keeping my business or any care at all was made other than "maybes". This is the worst cust service experience I have ever had. I am tired of being a consumer with money and not being treated properly. Let's see if anything could ever be made right.

I bought two recliners in August of 2011. One of them broke down immediately and was replaced. The other one lost its padding month by month and after 2 1/2 years there was no padding left, and sitting on the recliner was pure torture. Both recliners (each $730) are wobbly but one of them has this large dent where the seat is supposed to be. The company told me that this is normal wear and tear. I should have looked at the complaints against Bob's before I purchased these items. This company should not be allowed to sell in Woodbridge. This is fraud what they are doing.

You work with a local company thinking you’re helping out their business and boy they don't care about you if there is ever a problem. I wish I had read this website before this experience. Purchased a sofa set under their showroom lights and when I got it into my home it was a pink/rose color. Horrible. It looked cream in the store. Never has any sales person through the years of even this time tell me you can only return merchandise for store credit. We still have the tables in the unopened box. We were in the showroom one hour after it was in my home and still cannot get a refund.

My husband and I purchased a "fine Italian leather" sofa from Bob's Discount furniture 6 yrs. ago with an extended warranty. We own a lovely home and take great pride in decorating and maintaining it to a high standard. The leather on the couch is virtually deteriorating daily. The so called quality leather is actual a very thin veneer of leather over foam. My husband reached out to the company and we were told that there was nothing they could do. We have been researching customer reviews, complaints from customers with the BBB and complaints posted on various other websites. There are literally thousands of complaints yet Bob's Discount furniture still manages to stay in business. I can only hope that potential future customers will do the prudent thing, avoid purchasing this disposable junk.

First to begin Bobs Furniture store is the worst place to buy furniture and their sales guys are tricksters and liars... Please guys don't make the same mistakes I made with this store and their customer service sucks big time... I went there to purchase a bedroom set for my daughter and I ask the sales guy about a set that Iiked. He said, "Let me get you someone to talk to." I waited for a while then this guy came and told me he can introduce me to a plan that I can have the furniture in my home and only pay a small monthly payment until I'm finish...

Before I get into this, I will say that I think my salesperson is a liar, hopefully I won't have to find out. I declined the goof proof coverage because of all the bad reviews about the company they use but my salesperson said those reviews are from a long time ago. I should have checked the reviews again while I still in the store. I Don't know why I Didn't think to do it there, I just didn't. I check it when I went home and noticed the reviews were from only 3 months ago. Maybe he considers that a long time ago, I Don't. Anyway, maybe I finally have some luck, (knocking on wood) it's not typical. Time will tell.

I purchased a set from Bobs 13 months age. The Right cushion went flat at 11 months. Called Bobs. Someone came out and stuffed the cushion but never fixed the broken rod under the bottom. Once I found out a rod was loose I called Bobs and was told it was no longer under warranty. I purchased the goof proof warranty at the same time I purchased the set. Bobs customer care said I could file it with goof proof. Goof proof said they didn't cover it since Bobs had worked on it. They only cover accidents to the furniture. Two weeks ago my 8 month pregnant daughter fell on the sofa and the springs came a loose under the middle and right side .Called goof proof about that and was told it was not covered under the warranty. Don't waste your money on the goof proof warranty. With Bobs keep in mind you get what you pay for......... As for Bobs customer care and Goof proof customer service expect to be on the phone for 3 hours between the 2.

I purchased a set of dining table and chairs a year ago and now cracks are all over the chair seat. We were coaxed to purchase Goof Proof warranted during the purchase but what sales person hid from us is the fact that Goof Proof doesn't cover quality issue. So if seat cracks or frame breaks unless you can prove it is an accident they are not covered, and even if it is an accident they will let you wait for 30 minutes after you call the service number and ask about questions for another 30 minutes, and then ask you to upload pictures and wait for 2 weeks, and after that they could still refuse to replace/repair if they think it is not an accident even if it is truly an accident!!

I am stuck with two defective electric recliners. The "leather" color has rubbed off. It's not leather- it's pleather. They don't stick behind their products. The salesman told me the chair would get softer - it's still rock hard. It makes so much noise when it reclines, I have to raise the volume on the TV. Don't even think about buying a product from this company. They take your money and sell you defective products and send a worker who states it's "how the vendor made it" and therefore all your warranties are voided.

Went to Bob's to get a living room set. Our set has been returned 3 times. Called customer service, talked to 8 different people and all said the same nothing we can do! I'm so disgusted with how we treated. All they want is your money the furniture is Cheap and rips so quickly. Never buy from BOB'S EVER!!!!!!!! Contacting an attorney.

I had a bedroom set and a couple mattresses delivered to the house last month. As others have said plan on having to take the WHOLE day off of work as their delivery guidelines say all day delivery. Once everything was set up the technician left. We moved the bed slightly and the headboard broke. Then we sat on the mattress and it made a crunching noise. We promptly called and they said a service tech had to come to the house (again another day off of work). They agreed the headboard and mattress were both faulty, but only the headboard would be covered. The mattress was purchased online as an EVERYDAY value and believe me it was anything BUT an everyday value. That they would even deliver that mattress to someone's home amazed me. They refused to offer a credit for another mattress and said I was stuck with it. Good luck to those that buy with at this company. My business will go elsewhere from now on.

I went to the store @ flatbush Ave. A total pleasure. I was greeted by Danny **. He was pleasant/helpful/not pushy. I told him I was just looking and he said fine and showed me what I was looking for. After several visits I bought and he gave me a delivery to meet my schedule. The item came and was damaged. Called immediately and a tech. was sent out. He agreed that the item needed replacement. He said I would have to wait a week. I told Daniel and I had the item 4 days later in my time frame. Bob's/Daniel good cust. service. Their cust. service dept. was just as helpful. Thanks.

I purchased a dining set for kitchen. So far they had to return twice due to damage material. Speaking to management is waste of time. I was fed a lot if ** and false promises. They just don't care. All they are concerned about is your money... I must mention you have to stay home the entire day for a delivery. Customer service said they are an ALL DAY DELIVERY SERVICE and you have to be available all day. Then why give a three-hour window if deliveries are never on time?

Brienne Supervisor from corporate unable to exchange a mattress after the delivery of a mattress which had material 3 feet by 3 inches sewn under the mattress top creating an uncomfortable lump to say the least. Delivery man assured me that he would get them on the line and they would exchange the mattress. "NO Worries, they will send you out an exchange", he said. He called they asked him if I would like to keep the mattress here for now until the exchange was set up. I agreed. He had me sign the delivery paper handed me the phone, left and the customer service rep put me on hold then came back on to inform me that once I sign and accept the product it is as is and cannot be exchanged. Sounds like a scam to me!! She told me I could have returned it with the delivery driver as an option who of course was already gone. I wouldn't recommend purchasing from Bobs Discount furniture......you don't even get what you pay for and customer service is rude!

On August 12, I wrote a review of Bob's Discount Furniture. I was very disappointed in the honesty and customer service I received for the company. On that date I also posted a comment on their Facebook page. From their Facebook page I was given an email to direct my concerns to.

One of Bob's charlatans told me the goof proof policy which covers nothing. Was told at the store that the policy will cover anything except pet damage. Sounded good until I had to use the policy to fix my sofas which started falling apart at the seams less than 2 years after purchase. The store WILL NOT help you with "Bob's Goof Proof" concerns. Their only job is to sell you that junk policy which covers NOTHING. After 2 hours at the store and getting nothing resolved I would feel so much better right now if I had literally flushed that money down the toilet instead. Wouldn't buy their junk again and I'm going to steer every person I know away from Bob's Discount Junk store. I will make it a point from time to time to go in there and waste the salesmen's time any chance I get. What they swindled me out of, they will pay back in man hours. Thanks for listening and BUYER BEWARE!

Purchased a living room set in 2012 with the goof proof plan. Used the provided furniture cleaner for stains and never had an issue, until we had a rainy day with the windows open and EVERY SINGLE STAIN appears as a water stain on our couches. Called Guardian yesterday and hung up after 30 minutes. Spent 40 minutes today to get through to someone, only to be told she didn't know if they would cover that. She put me on hold, and I got disconnected. The rep NEVER called me back despite having my phone number in front of her. Currently on hold again. Would never purchase from Bob's or Guardian again. Terrible customer service!

Purchased May 7th, 2014. Received a call 3 weeks later that our Sugar & Spice bedroom set is being discontinued, and to pay the balance in full to "ensure" guaranteed delivery of the bedroom set. Two weeks later, told, "Sorry, they cannot fulfill our order of the bedroom set due to those bedroom sets that were already sitting in a warehouse being shipped out and none were left by the time it was time to deliver ours." Received a call yesterday, and notified that our dining room table is not in stock for tomorrow’s delivery. The delivery date was set up THREE MONTHS AGO!!! How do you not have it in stock when it was paid in full and given a date of delivery three whole months ago!?!? Was told, "Our computers are not linked to the inventory in the warehouses." My husband asked how are you such a large professional business and not know if the merchandise you are selling is in fact available!?

Chipped draw from a cleaning accident, a can chipped it, called for the first time, still having another 2 years of coverage. I said it's getting worse after cleaning it. They asked "Anything else that we can help you with?" so I said if they can look at other dents that I noticed, and of course they get you there! Because of "multiple debts" in 1 call that I mentioned in that one call does not cover! Forget killing 2 birds in one stone if you will, and just say "no, nothing else".

Bad Customer service. Bob's furniture need to training their sales associates for a better customer service. On July 10, 2014 I purchase a two pieces furniture on the clearance for my daughter bedroom. I went to the store on saturday afternoon to pick it up. When I got there they told me that the manager had cancel my order. The manager states that he called me, that I said that I was no longer interested in the items. I told him he is a liar because he never contact me. I asked him what phone number that he called me. When I look at the paperwork, that had the wrong phone number on the paperwork. I would never again will buy any furniture from Bob's furniture store. Three years ago, I bought two bedroom furniture from Bob's store; all the pieces is broken. I will never again will buy anything else from Bob's furniture.

Overall Bob's Discount store is garbage. Customer service is garbage, and some of the people that they work there are garbage. (not all)

My children purchased a recliner chair for me 3 years ago. I have been having problems with it. I was unconcerned because my children purchased insurance with the chair. The chair will not recline. It will go up but not down. I am 81 years old, disabled and on oxygen 24 hours a day. This chair is my place to sit and my bed as I cannot sleep in a bed. It took several days for the repairman to come which he did today - a Saturday. He said the remote was broken. He asked to use the phone, which he did, spoke to the office and then said, "I will let you speak to the customer", and handed me the phone. I was promptly informed that the warranty did not cover the remote and it would take a minimum of a week to 10 days to have the repair done if I am willing to pay for it. I told her I had no choice. This chair is my bed as well as my place to sit.

I purchased 2 sofas 3 years ago from Bob's along with their "Goof Proof" plan which I was told would cover just about every issue you could have with the furniture. When I tried to file a claim with Guardian, the company which holds the Goof Proof policies, I was told that would not even send a technician out to inspect my furniture because they found a loop-hole for every issue. First I was told that they could not send a technician out for multiple issues, that they had to be reported one at a time. When I asked to have on isolated nail polish stain cleaned (which is specifically stated as being covered) they told me that a technician can't come out for just one stain. This double-talk continued and they flat out refused to cover any of my stains/tears/broken springs without even sending someone to inspect them. I then called Bob's Discount Furniture's Corporate HQ in CT and spent the next 3 hours trying to be transferred to someone with the authority to help me.

I wish there was a NO Star option. PLEASE DO NOT EVER BUY FROM BOB'S!!! I really wish I had reviewed Consumers Affairs Reviews before making this purchase. Now I know why they don't ask for customer reviews either on their site or an independent review company? They know they are selling very horrible products and terrible customer service in the business. They know the "bad" reviews customers may spew out. They are very dishonest by selling some protection they know you will never be able to use, because the provider will deny, and deny; without cause. In short, not only would I not recommend Bob's and the Guardian Protection Gimmick, I would advise anyone shopping for furniture, please to AVOID this company and all its affiliations at all cost.

Bought leather sectional, dining table + chairs and bedroom furniture all with added charge for the Goof proof extended warranty. Two recliners won't open, end tables are peeling where a glass sometimes sits, headboard came broken, and tables and chairs were improperly put together and wobble. Called for technician to come out, but today the Goof proof company called and gave me the old 20 questions and decided on the phone that nothing was covered and cancelled the service call. Don't fall for the salesman line that this plan covers everything, because it didn't cover any of the numerous problem I had with this junk they call furniture.

Purchased unit at Freeport N.Y. store on 8-7-12 along with the "GOOF PROOF" warranty. On 7-8-14, my wife sat on one of the recliners and pulled the lever to recline when it accidentally broke and must have dislodged from its reclining mechanisms. It is unable to recline now. We called their "GOOF PROOF" hotline number. We were told to submit photos online. We did that. After being on hold for more than 40 minutes, they said that they are not covering it because it was not an accident. If you have their protection plan out and look at 8th paragraph under their definition of types of coverage you will see that it is clearly covered. What is not listed is what they believe to be the meaning of the word "accidental", which they feel they can twist it around to their benefit and absolve them from their repairing it. I will file in small claims court by August 15 2014. I would like this matter resolved prior to my filling date, if not, I will go ahead and file.

By far the worst furniture store. My furniture is a piece of !@#$%^! Their goof plan is **! They goofed you! Their customer service is the worst. I will never buy a piece of anything from them!!! We purchased a so called leather sectional. It started peeling. I am embarrassed to bring anyone in my home with this couch! They should be embarrassed! They told me the goof plan does not cover peels and it happens from chemicals in your body. They had the audacity to ask if my husband wears hair product?? (because he sits on that side). Are you serious? Whoever heard of such a thing!!!

They are horrible. Trying to receive a desk after four attempts of receiving damaged furniture. And incompetent customer service.

We purchased a sleeper sofa and a love-seat (Napoli) from Bob's almost 18 months back. We recently moved to a new apartment and while setting up, the furniture accidentally brushed the couch against the wall and there was a 2-3" rip in the back panel. Around the same day we pulled the sleeper bed out to take out the bed sheet and then put it back and placed the cushions back. When we sat on it we heard a snap and the center seat cushion kind of sagged. We looked below and saw that the wire supporting the sleeper bed is kind of sagging. It was not broken but sagging. And now anytime we sit the seat, kind of goes in by 3-4 inches which feels super weird to sit in. But because we purchased the goof proof plus plan for both of them we should be covered...right? WRONG!!

In December of 2012, I ordered from Bob's Furniture the Kendall II 2 piece sectional sofa. In a little over a year of usage one section of the sofa has completely deflated. The corner section of the sectional has become un-sitable (if that is a word). The bottom cushion is all collapsed and the top corner cushion is nothing but crumbs in the pillow case. The 2 people using the sofa sectional are lightweights so this should never happen after only a little over a year of NORMAL usage. Since it has been a little over a year, I chose NOT to battle it out with Bob's Furniture and just go to a better named furniture store to buy a new sofa sectional. Completely disgusted!!!

After my house burnt down I decided to refurnish it with Bob's furniture. Big mistake. Spent 10,000.00 on all my furniture. When my leather couch cushions started to peel, I called to use the insurance I bought, I was told it wasn't covered. Sent an email to Bob's directly with pictures of the damage and got no response.

I wish my husband and I had been smarter about buying furniture at Bob's Discount furniture. The couch chair appeared nice in the store, but after a year and a half it fell apart. We had techs come and assess the damages and they said that they never saw furniture fall apart like that. It was beyond wear and tear they said. We waited one month with no return call as to the outcome. I had to call and they said the techs said not manufacturers fault. Whose fault is it? Furniture even with wear and tear these damages should not have happened. I am terribly upset not only with being stuck with this crappy furniture but that I was never given a courtesy for the outcome. I will never buy another piece of furniture from Bob's and nor will my family or friends.

I wish I could give no stars. DO NOT EVER BUY FROM BOB's!!!!! I really wish we had looked up reviews before buying there because we wouldn't have. It's funny how they don't let you write reviews on their site, that should have been the tip-off... Horrible horrible products and customer service!!! We bought a sleeper sofa and love-seat combo and after only 6 months all the springs in the cushions started popping out at once and when my husband leaned his arm on the armrest the cheap wood they use for the frame broke so now it's just a hole with fabric over it.

On June 1, 2014, I ordered the Venus II custom order sectional. The Venus II is GUARANTEED to be ready in 21 days. Not only did the promotional display sign make this claim, but also so did my sales representative and the manager of the store. I spoke to the manager to confirm that the furniture would be in fact ready in 21 days and delivered the week of June 23rd. There were additional items I wanted to purchase as well, but I was told I could come back to purchase these items so that everything would be delivered at the same time during the week of June 23rd. On June 13, 2014, I came back to the store and purchased the additional bedroom furniture. I selected June 25, 2014 as the delivery date for ALL items.

I purchased the cheapest sofa that Bob's Discount Furniture had to offer about 4 years ago. It was the Maggie and I think it was only $399.00 for a 3 cushion 93 inch sofa. It was delivered on time several days later by two polite and efficient delivery men. They had it in the back of my home in my family room in several minutes actually. At the same time, I had purchased a real leather chair from their "Pit" for $150.00. The chair was a $500.00 heavy leather chair and only had a small tear on the underside where it probably was damaged when it had been moved for an attempted delivery.

Right before moving to FL, we went to a Bob's Furniture store to use a credit we had and we bought a chaise lounge. Upon delivery we did not open the packaging because we were moving in a few days and did not want the item to get messed up in the process. When our things arrived in FL and we opened the Bob's Furniture box, we found a different chaise lounge than the one we ordered. Not only was it one we hated in the store but it came incomplete, it did not have the attachable legs. We contacted Bob's immediately and they refused to do anything about their mistake.

I honestly don't know where to start with this review, except to say I have never encountered this level of incompetence in a business. My mother-in-law recently purchased a mattress, box spring, bed frame, and headboard at the Worcester location, as a gift for my son. When she asked the salesman if she could buy the bed with just a headboard, he said that would be fine. When the bed was delivered several days later, the deliverymen informed me the bed wouldn't work without a footboard because it needed both the headboard & footboard to be stable.

It all started with a family member who bought a leather couch from Bob's Furniture. It began to peel after one year, they found out that the protection plan they had expired and that goof proof was the new company. They would send someone in as a courtesy. The person came in with some kind of marker and colored in the places that it was peeling and left. Needless to say that family member just bought a whole new furniture set. Fast forward, my husband and I bought a bed from them in October 2012. The Louie Bed to be exact. The support and legs cracked, we realized because it was supported by tiny legs and the support boards were not even 2x4, very tiny rails bed.

I was quite unhappy with my purchase at Bob's. I chose to buy from this store because it was convenient (shopping online or in store) and they had cheap and (seemingly) easy delivery. As it turns out, you get what you pay for... and then they charge you more.

I asked my son to pick his furniture to furnish his new apartment that my daughter is living until the end of May, unfortunately my daughter bought a new home not able to have a closing for contract on time? When my son moved this month, the furniture that he bought last March wasn't fit in his apartment. I spoke to Tina at Customer Care and also spoke to Eric supposedly a manager at Bob's Discount Furniture to return the furniture so my son can get that fits to his new apartment and I am not looking to get a refund for almost $1500 that my son already paid, plus he still going to continue paying his credit card with 15% interest monthly.

I ordered a bedroom and dining room set. 20 pieces in all. The initial delivery showed 15 of the 20 had a defect of one sort or another. The buffet table and table had defects in finishing. It seemed that it was not sanded properly and table tops looked to be scratch deeply and also not put together well. There was glue seepage everywhere. Out of 8 chairs, all 8 had to be replaced. They were so poorly finished that I could have done a better job, and I'm not handy at all.

I have four accounts with Bob's Furniture and bought almost $15,000 worth of furniture. From our first delivery, we had a damaged dining set and we were told to either have someone come in to fix it or take a credit of $173.93. I spoke with customer care and they had given me the credit. When I went in to buy more furniture under my name, I had asked to transfer the credit to my account in which they needed an approval from the account holder. They spoke with my brother on the phone and received approval to transfer the credit to my account. This has been going for almost one year.

I bought a bedroom set from Bob's 3 years ago and their goof proof is not cornering it. Don't ever buy their furniture. They don't stands by their products. Horrible customer service, horrible quality.

I purchased a patio set last June. After making several inquiries about what the "goof proof" plan covers, I bought that as well. The set was covered for the winter, and the umbrella and cushions were stored indoors. The set looks as if I've had it outside for years! The umbrella is fading in stripes where the folds are, the base is rusted, and the finish is peeling in some spots. A technician from Bob's came out to see it and made his report. I was then called by the customer care dept. only to tell me that what has happened to the set is considered normal wear and tear. Considered normal by who?? I've seen better quality sets from Kmart! I paid $900.00 for this set, and it should be repaired. Bob's is not willing to stand by their products. Their "goof proof" plan and the warranty should cover this problem, but they don't. I was lied to about their policy, and the rep on the phone told me that I should've read the policy over. Yes, I guess I should've since the salesman in the store was lying about their "wonderful plan" only to make a sale.

Had a HORRIBLE experience dealing with this business. The actual store was fine and the salesman was actually helpful, but the corporate customer service is awful. I bought a table that came with a manufacturing defect, then spent one Saturday waiting for a guy to show up to look at it, then another Saturday waiting for them to deliver a new table, and 10 minutes before the delivery window was up, the delivery man called to say they had the wrong table on the truck. Then I made more phone calls to customer service where they tried to locate another table, only to find out they discontinued the table. They offered to let me trade the table for another one, which I didn't want to do because the one I originally ordered matched my other furniture, or a 30% REFUND. Only to find out later it wasn't a REFUND but STORE CREDIT.

I bought a catnapper motorized reclining chair for my then 97 year-old mother. Less than a year later, while still under warranty, a coil spring in the seat cushion must have broke free from its anchor and protruded up in the middle of the seat cushion, making it very difficult to sit on. This was Dec. of 2013. I called Bob's and they sent out a technician who agreed the seat cushion needed to be replaced. Fine. I waited a few weeks and haven't heard nothing I called Bob's again. It appears that someone dropped the ball and no one ordered a new cushion. Fine. They ordered one. Months later it came. Just the foam rubber cushion without any fabric cover. Oops, they forgot to order the fabric cover. Let's wait some more.

I bought a fabric couch from Bob's roughly a year and a half ago. Since then, the couch began to sag in the middle. I figured since I paid for the warranty, I might as well use it. The extended warranty sounded fair... with few strings attached. I usually don't buy warranty extensions but the salesperson made it sound safe and totally worth it. I called Guardian. Went through the series of questions to see if I qualified for them to fix the couch. I did. So they scheduled me for a "technician" to come out and fix it: 2 weeks out and no time window. I was told they would call the day before to set the time window. Ok...

As I read in other reviews we also bought a bonded leather couch and chair from Bob's approximately 5 years ago. It began peeling after about two years. We bought the extended warranty for over $100.00 from Guardian. We put in a claim, they would not honor it. We went to Bob's in Bellingham, MA with one of the cushions and showed them the damage. They also would not do anything about it. One of their salespeople told us to go home and put a knife through it and then the damages may be covered, because the peeling is considered a "manufacturer's defect", which is NOT covered. We fought the situation within the time frame that the warranty gave us. We sent letters, made phone calls, argued and stressed over it for months.

Purchased a sofa and was told we had the comprehensive cleaning service. 1 month later, our friend leaves behind a jean dye on our couch. Cue calling Bob's only to be told their comprehensive cleaning service doesn't include jeans. This was never explained to us when we bought the couch and, frankly, we feel we've been lied to/fed misleading information at the time of purchase. Why tell the consumer there is a comprehensive service only for it not to be comprehensive?

I understand that this is a low grade company but I have had my upgraded (custom color and added memory foam sofa bed) $950.00 couch for 8 months and the metal bed inside the sofa is coming out the bottom of the sofa. It is one inch from hitting my newly stained wood floor. Also the bed tilts 5 or so inches upward so you sleep on an incline. I reported this to Bob's and they say this is all "normal" and the technician also said there was "no problem". So I guess my eyes don't really see what they see or my back feels what is feels when I sleep upright?!

I bought a couch set a little over a year ago in Nov 2012. I was informed of the goof proof plan that would send someone over to fix any accidental stain or damage. In addition, the goof proof plus will have Bob's Furniture or the insurance company replace the furniture one time with free delivery. I informed the agent I was leaving to another state and I was told that coverage is for anywhere within the USA. It is not May of 2014 and I had a spill on the couch which was never cleaned as I was told it would be. I cleaned it myself with Bob's cleaning agent. My couch now has an accidental rip in it as well as scratches.

I bought a dinette set in January 2013. In January 2014, one of the chairs legs snapped off. I have called Bob's several times to get a new leg or repaired, but I have been given the runaround. I had to email them 4 to 5 times, and in the end they stated that leg can't be replaced, manufacturer doesn't make them any more. They sell junk!! Never again will I buy from them.

I was so happy to purchase from Bob Furniture for the first time. When I received my sectional, I had to have a technician come out numerous times. The threading was coming out, recline you sink to the floor. I had to take time away from my job to wait for the technicians. The 1 technician actually stapled my sectional and said it looks great. I paid over $3000 for this sectional that I have for a year and a half and I'm so unhappy. I bought a sectional 20 years ago from Delta Freight in Clifton and that sectional lasted 18 years with no problems.

Everything was delivered and it was damaged. They changed the sofa and the love seat but the fireplace was delivered damage again, the 3rd time that was delivered also damaged. Yesterday they try for the 4th time and it was worse than the others so I finally returned it and I WILL NEVER EVER GO TO BOB'S FURNITURE AGAIN. WORST EXPERIENCE EVER.

I bought my entire living room/dining and bedroom set from Bob's since it was close to my workplace, in February. We have been facing issues from day 1. They delivered wrong stuff and took 2 weeks to deliver the things that we ordered. Then I see a wrong charge from them on my credit card. When we called them, they asked us to go to the bank and when we spoke to the bank they asked me to go back to the store. Everytime we call, it's a 30 min hold then I get an agent and again 10-15 min hold and at the end of it all end result is 0. I add a store credit and now when I try to do the purchase for some reason, they can’t apply it. I spoke to the customer care and they said someone will call me back but they never does. I gave them 1 week time and called them again and they said everything is good and when I tried to do the purchase again, same story repeated and they could not figure out why they can't apply the credit. I am going back and forth for the last 1 1/2 months now and still no solution. It is frustrating. This disgusting company employs rude and dumb people who don’t know what they are doing. To place a simple order they take more than 1 hour and always run into some kind of issues. I am so fed up now that I am gonna contest.

My fiance and I purchased a bedroom set almost a year ago from Bob's Discount Furniture. Within months the bed began to squeak when just sitting on it. We contacted Bob's about the issue and they advised us that they would send someone out to inspect the mattress. The person that they sent out to inspect the mattress did in fact find that there was a manufacturer's defect with the mattress however there was a little discoloration which VOIDS the warranty out. What kind of nonsense is that. BOB'S DISCOUNT FURNITURE IS A RIP OFF... IT'S A WHITE MATTRESS. We were never informed that if the mattress becomes discolored then the warranty would be voided, had we known that we would have gotten a mattress cover... Do they expect it to stay crispy clean through changing the linen and everything. I am so disgusted with this company. DO NOT PURCHASE FROM THEM..

I ordered a dining set and sleeper sofa and love seat. Sleeper sofa and love seat arrived with manufacturing defects and was returned therein. They did not take the dining room set saying that it will be fixed. After 4 weeks of follow up, they agreed to give me a credit so that I can change my order, which I did. This time I ordered another set of dining set and coffee table and 2 end tables and a server. They all arrived in a defective condition. The dining table was very shaky and tables had holes, and the several edges of the table did not match the finish.

We purchased a leather (only leather everywhere the body touches) reclining sofa about 17 months ago. We noticed under the leather padding, the faux leather began splitting and peeling. There are holes in so many areas under and between the cushions where the leather is not real. Bob's sent a repairmen to come and take a look. He took pictures and told us this is something that cannot be repaired. He then put in a report that it was the leather parts that had dry rot. That was NOT the case. The faux leather is what was coming apart, not the leather. Bob's said it is not a manufacturer's defect or damaged due to an accident so they cannot do anything. I have purchased a lot of furniture from them and shocked and very upset that they would treat me, a customer like this. So the bottom line is, Bob's furniture is very cheap and unless you take a knife and cut up your furniture, if it rips on its own, you are screwed.

I bought the Big Kahuna sofa and love seat for my daughter May 2013, which has a 1 year warranty. Within a week the back support on the sofa became detached. They came out and replaced the couch. Now I am visiting her home, sat on the couch and turned to talk to people behind me and the support became detached. I called Bob's and they sent someone out to fix it today around 12:30 PM. He put a 90 degree bracket on 2 pieces of wood that are not connected at a 90 degree angle. I commented to him that it was not screwed in all the way and he replied that he wouldn't want the possibility of the screw poking out of the top of the board.

I considered myself a loyal customer; as a matter of fact my whole apartment was purchased in Big Bob's Furniture in Farmingdale. My mattress is under warranty with additional goop assurance. The bed springs had collapsed, I followed directions and made an appointment for inspection. I had the inspection and it was confirmed that the springs had indeed collapsed. However, there was a mild stain where my head lies. The technician on-site indicated that "he's been doing this for years and it was no big deal,” remove the stain (which I did properly and very easily), I should call and have it inspected again for stains and I would get a replacement because the mattress was verified as defective.

I recently purchased a bed from Bob's furniture store and have been making my payments on time and my bed began to breakdown. I informed the women I make my regular payments to and she stated, she noted the concerns I was having with the bed... About two weeks later, the bed completely broke down and I purchased plywood to lay on the floor of the bed so my daughter and her two sons can have somewhere to sleep until the issue with the bed was taken care of. I then notified Bob's furniture and they stated to send pics and I sent pics being honest. They told me they would respond in 24-48 hours and I never received a call back.

I purchased a sofa and loveseat for my daughter who recently graduated from college. Inexpensive, nice in appearance, bonded leather mercury series. The units are made of a one piece skin, on which the seats are not detachable. Each seat has a 3 sided zipper which contains foam seating material. After about a year, the zipper broke, opening the seat and forcing the foam out and the cover to ride up. Bob's solution: NONE. Can't be repaired. Can't replace the zipper, buy a new unit. For a 99 cent item, you have to buy a new sofa. Bob's officially qualifies as a ONCE experience.

Bought bedroom set and several chairs about four or five years ago. Today I spent 5 hours reworking rabbeted draw glides because many of the draws got stuck when they were opened and closed. Finally they are working properly. Just for the record, about a year after I bought the chairs with the Goof Proof contract there was some damages that the Bob's service rep checked in my home. He said it would be covered however Bob's (if there really is a Bob) declined to cover the damage. Finally gave up out of frustration. I think I was Goofy to buy the Goof proof contract. Big mistake to deal with the so-called BOB!

Ordered bedroom set and paid for delivery. When delivery men showed up furniture, they refused to deliver it to the bedroom which is on the 2nd floor stating that "The furniture won't fit up the stairs". We've NEVER had problems moving furniture up/down the stairs. In fact, there is a king size bedroom set in the room next to the guest bedroom the Bob's furniture was (a full size bedroom set) to be delivered. The 2 delivery men were rude and said if I didn't like it, they'd leave with the furniture. My husband said to leave the furniture and they demanded he sign a satisfactory delivery service sheet. When he refused, they forcibly tried to remove the furniture. A threat to call the cops finally got rid of them. My husband and one friend moved the furniture upstairs themselves with no problem. We took a photo of the furniture and went down to our Bob's store to complain and were told we'd hear back from customer service. NOTHING as of yet. Not only does Bob's have horrible service, they employ crminals. BUY ELSEWHERE!

We purchased $1700+ sofa and added pieces. We purchased the goof proof plan plus - which is good for 5 years. We have tried and spent so much time trying to report the incident, and leaving multiple messages; they say on their answering system that we will receive a call within 24-48 hours (first call made 3/10/14) and no one has attempted to return our call. We do have answering service on our end also, but no one has even left a message. I even went into the store in Portland, Maine to let them know and secretary at the front desk stated, "you have to call them, we have nothing to do with that." My husband and I proceeded to walk out and thought, "no - they need to know, they are selling this product with their name on it." An assistant in the store was explained this and he asked, "do you mind if I give them a call." We said "no, certainly we will wait." But he could not get through either.

I bought a vanity desk in August 2013 that had a portion of the desk that opened to a jewelry holder. By January 2014, the lid had become so misaligned, it no longer closed. While attempting to close the lid, the left hinge popped out and ripped a portion of the desk up. I called to report a warranty claim on February 3, 2014 and the customer service representative told me that since it sounded like the hinge could not be replaced, they would simply replace the entire desk for me. She instructed me to send photos to support the warranty claim, and I did so the same day.

Where do I begin.......Well 2 years ago my husband and I ordered a bedroom set with bureaus and bunkbeds for our boys. Our bedroom set was fine however the boys bunkbeds came and all the wood was broken in pieces so naturally we did not accept that. When we spoke to customer care they said that that bed was out of stock and would take 2-3 MONTHS for another one, yeah shove it is what we said.

I ordered this "bi cast" leather sofa and love seat in march 2008.. Before the five years was up, the sofa started to crinkle.... A little over 5 years, this fake leather couch which I don't know what type of material bob stores uses maybe the cheapest they can find.. It started to peel off.. When I purchased the set, I was under the impression from the bob stores sales associate that it was a mixture of leather and I though it was good quality. Over the years as I researched, I found out that it is barely leather at all.

I bought the so called real leather reclining sofa and loveseat, and within year it started to peel! Horrified I called customer service and was told it was my fault and that I must have put something on it--huh.

I brought several items from bobs and the furniture is not even a year old. Contacted the GOOF PROOF warranty company with no help. The dining room chairs are falling apart at the screws and joints. These items were poorly put together. This is the last time I ever buy from bobs again.. I am telling everybody I know not to deal with bobs discount furniture..... You get what you pay for. This dining room set wasn't cheap.... that is what upsets me the most........

I purchased a kitchen set, which I do like but found that I cannot put anything on the table without it making a mark, stain or indent - it's just plain soft. Anyway, we have been very careful with it and called the Goof Proof number and they proceeded to tell me because it was not a single incident but multiple ones that is was not covered. WHAT!!! If I had just told them of one problem it would have been covered. Really so I should lie now. I don't get it. What a rip off!

We bought the so-called real leather reclining couch and love seat and within a year it started to peel! Horrified I called customer service and was told it was my fault and that I must have put something on it--huh? I see online there are many others with this similar problem. Too bad we all couldn't get a class action lawsuit. I'm sure "Bob" is laughing at all us suckers somewhere on his yacht in Miami.

We purchased the Goof Proof and the leather started peeling off of the couch and Bob’s is refusing to replace/repair! Their furniture is poorly made. Goof Proof is a scam.

So they come with the truck and my furniture isn't on it! They start to ask me questions and tell them it's supposed to be here today at this time! But they have issues and it's not on the delivery truck. So I wait 40 mins. To talk with an agent about my delivery! She apologizes and says you have to wait next week for a delivery!

I bought a bed here about a month ago from their sales rep Wayne. I have a dog and I asked him several times if there was any coverage if the dog chews up the bed, he sold me on the goof proof mattress cover. He told me the mattress cover was the insurance on the bed and if anything happened they will replace it. So today I come home and my dog chewed up the bed, I mean down to the wood. I called today and the manager told me that the goof proof only covers stains and her sales person Wayne is a stand up guy who would never misinform a customer on the goof proof. Which sounds goofy as it is.