Birch Mattress Reviews

I think the mattress is of good quality. Has certifications. Did not have a strong odor. I am a 175 pounds 5'4 and I'm a side sleeper. I do not have shoulder and hip relief. This do not provide that for me. I would recommend this mattress. The elite that I bought for a bag sleeper.

Very happy with purchase, easy setup, comfortable.

Our Birch came in great packaging and was easy to move and set up. The materials look and feel great, and you can really see the quality. The edge support and evenness throughout the mattress is a big improvement for me, but I still find it a little sore for my hips.

Great survey. I love this company and what they stand for and their awareness of the environment.

From searching for a mattress for my grandson to picking the perfect mattress, the process was incredibly easy and quick. Then the mattress arrived perfectly wrapped. Zero complaints over here!

I purchased a Birch mattress after seeing so many positive reviews…The cost came to $1800… which I consider a higher end price…The mattress came rolled up like a burrito with instructions on how to open and let it expand…Half the mattress expanded leaving the other half saggy looking.. Contacted customer service to return the mattress..It was cheap looking and not the quality I was expecting for the money. Their customer service was excellent…Shame about the mattress..I ended up getting a Saatva mattress which is a good quality and wasn’t rolled up but delivered the old fashioned way…lol.

I would like to give this review a better rating but I am completely and utterly disappointed with the lack of a response from the company. I purchased over $3,000.00 worth of products from them. A king size mattress and an extended warranty among those. Upon delivery my mattress was stained. I immediately reached out to them as the site indicates. 3 e-mails with photos, 4 voicemails and a 1-star survey later, NOBODY has contacted me. The stain is not so much my worry, but I paid almost $300 extra for an extended warranty.

We were excited to purchase our Birch Mattress after all our research we did. Birch seem like a perfect choice because it was natural and very firm. Our last mattress was soft and we had a lot of backache from it so we were excited about the birch mattress being firm. When we first got it the mattress was almost too firm but we knew it would take some time to break in so after a couple months, it was perfect.

We were so excited about this mattress and ordered in plenty of time for our move in date. It arrived poorly packed and damaged and we couldn’t get through to customer service for a full 7 days. They didn’t answer phone or email (except an auto email saying they would respond in 3 days—not true, only emailed after I send an angry chat 7d later). It was a process to even get a replacement that took several more days then there were issues getting it picked up. Really wanted to like the company but for such an expensive product the customer service was really disappointing. Our replacement won’t arrive until well after our move date now. We ordered some Naturepedic mattresses that arrived promptly and with good packaging, if I were you I’d stick with that company.

This mattress is a joke. The springs pop out of the uneven corners - which slant down (mighty odd). Springs pop out of the sides and the mattress dips in the middle - the springs even show through a fitted sheet. Filed a claim for the refund during the 100 day refund period. Birch was supposed to pick up the mattress but never made arrangements to do so - I never received a refund either. I had the mattress in my storage and have been trying to pursue them picking it. They now claim that it is way past the 100 days and they won't get it. Not sure what kind of company this is, but surely one that does not care about producing a decent product or care about their reputation, yet alone think about their customers. This company is owned by Helix Mattresses - obviously the customer service there will be similar.