Bassett Furniture Direct Reviews

We bought 2 very nice and very expensive sofas in 2017. We were told if we ever had any stains to clean them with a mixture of bleach and water. Well of course after a year of having the sofas we had a few stains and I cleaned them the way we were told. The mixture left discolored rings around the stains. We put in a request for service through their terrible warranty company. They came out and looked at the sofa and after almost a year they told us the fabric was discontinued and we would have a credit to purchase new furniture. We ended up moving out of state and had to drive over an hour to the closest store to pick out new sofas. We ended up picking the Beckham sectional and the "upgraded" fabric. And ended up coming out of pocket another $3000.

I bought a outdoor sectional for thousands of dollars off the floor from Bassett Furniture. The sales person Kat assured me that if there was a problem it would be covered under their warranty. She handed me warranty brochures. Told me to hose it down once a week. It shouldn't scratch, rust or pitt. I have had this only a couple of months and it's scratched and metal is stained. I washed the casings and went to put it back on and the zipper broke. Their repair person came out and verified that my dogs did not cause this.

Disgusting customer experience from beginning to end. We spent well over 10k on 4 pieces that we were led to believe would be high quality "Custom" pieces. It took nearly a year to receive this garbage. Fabric is cheap, construction is garbage. The fill goes flat immediately. The warranty process is a joke. Avoid at all cost. They actually expect me to buy more fill from them.

We bought a new couch and matching loveseat from Bassett Furniture of Salt Lake City, Utah on February 8, 2023. This furniture was delivered to us in March, 2023. The loveseat began to “squeak “ loudly immediately. We called the store, and the store manager had no suggestion other than to have their repairman come to our house to discuss this problem.

They upsold me in a sofa and when it was delivered it didn't have all the feature. That why they have the no return policy because they've liars and cheapskates. And the furniture is not custom if half of America has the same sofa.

Please DO NOT BUY from this store. Horrible quality and even worse customer service. I purchased a large dining room table with 8 chairs. As a new mother and just a family of 3, my husband and I haven’t even had a chance to use most of the chairs. A month after delivery we noticed that one of the chairs had cracking all the way through the wood on the base of the chair, making it unusable. The chairs were purchased on sale but we also purchased the additional extended warranty. Bassett refused to discuss replacing the chair, only repairing, which we accepted. However, upon delivering the “repaired” chair, it was in worse condition. The cracking was not addressed. The screws were loose on the chair and there was black grease stains all over the tan cushion. I was so upset, refused the delivery and called the store immediately.

Purchased over 30 thousand dollars in furniture and rugs in June of 2022. We stopped the delivery of a few pieces and we are still waiting on a refund as of February 2023. The recliners we purchased are notwithstanding normal wear. The fabric is shredding, not pilling or fraying. The customer service has been poor at best. No returned calls, etc. Will never buy Bassett again.

I bought 2 recliners, suppose to have 5 year warranty on cushions and 5-7 years on frame. After 2 years cushions broke down. They replaced but took forever due to Covid. Within 2 more years breaking down, plus one chair the frame is making a loud noise when we set in it or move. Also causing wear on the fabric. They would not replace the cushions again. They sent a guy out and he didn’t care about looking at the frame. I emailed them and they just said our furniture was very loved??? Haha if it was holding up it would not look so worn, or loved as they write me off! It’s just me and my regular size husband. I would not buy from the store.

I ordered a custom sectional in November 2021. I was told it would arrive in February. Then I was told May. I escalated my issue to management and they improved the date to April 22nd. I had to wait exactly 5 months for delivery.

I've bought quite a few sets of furniture in my lifetime. The latest, Bassett Club Level Parsons is the worst piece I've ever owned. It has a short seat and the back is so overstuffed you cannot sit comfortably. The headrest only comes forward, which pushes your head even farther forward than what it already is from being overstuffed. The leather scratches very easily. I called Bassett only to be told there's nothing they can do. This garbage is less than 2 months old. Save your money and go elsewhere.