Bassett Furniture Direct Reviews

I purchased a pedestal dining table in 4/22. Tabletop splintered and was replaced in 11/22. New tabletop has a crack on a seam. One year warranty. Poor quality. I will Never shop at Bassett Furniture again.

I purchased a dining room table with 2 leaves in Sep 2024 and delivery took place the end of Nov. When I received notice that it had come in, I got rid of my old table. When it was delivered, before it was unwrapped I was told that this might not be what I ordered. The leaves and table legs were maple but the tabletop was grey. I verified it was not correct. They called their supervisor who apparently stated I could keep this one until the correct one came in. I agreed since I had already planned dinner parties during the holidays. I tried getting hold of my salesman but he either wasn't in or unavailable and would not return my calls.

Great experience with Basset San Jose, Ca. Delivered early and carefully. Great communication with store and delivery team. Got the "True Custom wide slope arm sofas" with spring-down seat cushions. Got pattern 1495 revolution fabric as it has a "Heavy Duty" abrasion rating, in addition to the extra protective coating as we really want it to last. So happy with our choices. Sofas are so comfortable and supportive and a good height to get up from. We compared to Arhuas, Pottery Barn and RH hardware; Basset was by far the best option in terms of price, quality and comfort. Very well built and I expect them to last at least the next 20 years.

The weekend of Thanksgiving 2024 we purchased $25,000 worth of furniture with an estimated delivery of 6-8 weeks. We were in the process of moving from SoCal to Bend, OR and the estimated delivery date coincided with our move in date. We were led to believe that our furniture would be coming out of their Portland store, which proved to be a falsehood. Apparently the furniture at one point was trucked from Texas to Irvine where it sat for almost three weeks before being picked up for delivery. After placing another call today to find out where our furniture was I was informed it is on its way to Tacoma, WA where it will then be shipped to Bend. Mind you Tacoma is 30 miles south of Seattle and hundreds of miles away from Bend. I was told it should arrive there later this week.

Unfortunately, I had a very unpleasant experience with Bassett Furniture in Las Vegas. Bart ** the store manager is the rudest and most belligerent person I ever dealt with. I ordered a sofa and an ottoman a few months ago. After waiting 2 months for furniture to arrive, I was astonished to see how my 6K sofa and ottoman look so cheaply made. The tailoring (cutting and stitching) of the cushions were poorly done that prevent them to align neatly. Bassett technicians stopped by to see if they can fix the problem and they determined that one of the cushions are not fixable at all, so they ordered another cover.

Purchased a $6,000 reclining sofa in June 2024 at the Bassett store in Brick NJ. I I am a guy who never uses any thing but everyday mild soap to wash my very short hair. After reclining on a 4 month old sofa ONLY once the very first time in October 2024 a stain appeared. I think it is a defective fabric and have been given the runaround for months including from the fabric protection company for the plan I bought as well.. They tried to clean it 2 times. Not sure how professional they were as it was performed by a subcontractor. All they offered was to redo a fully attached back cushion with a non-matching fabric cover. I bet they discontinued that exact fabric. Can you believe that I should have a patchwork sofa which is UNACCEPTABLE. They want me to accept a mismatched large cushion right along side two original large back cushions of a $6,000 new sofa, I have purchased about 6 reclining sofas less expensive in the past and NEVER had an issue.

I strongly recommend not to buy anything from Basset Furniture. We bought an L-shaped sectional sofa online for $2,219. A white glove delivery for $149, the delivery cost $160.20 and then we paid for the Guardian Protection Plan $299. The invoice says that if we have any problems to contact our local store which is located at 1602 West Marlon Pike Cherry Hill, New Jersey 08034. And this is when our problem started. We had an accident on one of the sofas and also the cat scratched two corners. We started the process with the plan they told us that is called GUARDSMAN and after four or five months, they told us that we are not insured with them.

They told us one of the items we purchased was imported, and they had 4 of 5 pieces at their warehouse where we could pick it up. Was having surgery, and needed the couch for recovery. Still no couch, they change their story daily and now the item is no longer imported (because the cancel word came up). Now it's custom made and can't be cancelled. This company used to have a good reputation, now they are just liars who will promise anything for a sale, and then say the most obvious of lies to avoid doing what they promise. Stay away, WISH I HAD!!!

I strongly advise against purchasing anything from Bassett Furniture. My experience has been nothing but a nightmare! After two years of dealing with poorly manufactured furniture, including mismatched leather colors and extremely wrinkled upholstery, I still haven’t been refunded for their subpar products. Now, they’re offering to refund me only after they pick up the defective furniture, leaving me with nothing in my two living rooms. This is completely unacceptable. They clearly don’t value their customers, only their profits. For the amount of money I paid, I expected quality, but instead, I received a disaster. Save yourself the frustration—look elsewhere for your furniture needs! Bassett Furniture does not deserve your business.

Hello, This is the first review I have ever written. I had some time off from work so I thought it was important that I let others know about the horrible experience I have ever had with a salesperson. I called into the King Of Prussia location when I have recently purchased a carpet and asked to speak with Jim. I was told he was on the other line and that he would call me back. I did not hear back from Jim so I reached out again & was able to him. I started with, "Hello Jim. Remember me, Rose," and I went on to let him know that the area carpet I purchased a few weeks back was not a good fit for my family room. He responded, "You'll have to talk with my manager. I don't have time for this." I could not believe what I heard so I ask him "what did you say?" He responded, "You heard me. I don't have time for this as that carpet was on sale."