Bassett Furniture Direct Reviews

We purchased a made-to-order Bassett sectional because we expected the quality and craftsmanship to justify the price and provide years of use. It was delivered in October. By May, the corner of the sectional was sinking so severely that it was becoming unusable. I first contacted Bassett about the problem in May and in early June they sent somebody to see and evaluate the issue. The furniture technician advised that Bassett replace the corner piece under warranty. It is now halfway through August, and there is still no replacement or resolution as Bassett has denied the technician's recommendation. Bassett has maintained that there is no construction issue and has suggested that the problem is related to how the sofa has been used.

I made a significant purchase at Bassett Furniture at the Garden City, NY store and my experience was exceptional. Aside from finding the custom chairs & sofa I was looking for, Store Manager Mary ** was extremely helpful throughout the selection of fabrics & the purchase process. An end-to-end awesome shopping experience with Mary!

We ordered furniture from Princeton NJ Bassett last June 2025. The furniture was delivered in September 2025, Issues were noted at delivery by delivery driver. We had 1 end table that was warped. A large console table with a crooked vertical handle and totally wrong color hardware. Last but not least the custom chair we ordered was delivered in brown not the color we ordered (aqua). We received the correct chair months later, and a new end table. Nothing with the console cabinet. We have called. left messages for the manager, we have heard nothing from anyone. So totally disappointed in Bassett.

Order Number: **. We previously reported concerns regarding the quality and comfort of this sofa. At that time, the back cushions were adjusted, and the seat cushions and fabric were replaced. While we appreciated those efforts, unfortunately we are now back to square one. The seat cushions have again become excessively soft and unsupportive, providing very poor support and making the sofa uncomfortable to sit on. The fabric has developed noticeable wrinkles and an uneven appearance, which seems to result from inadequate cushioning and loss of structure. The cushions have lost their resiliency, the seats sag noticeably, and the sofa no longer presents the tailored appearance it had when new.

The store staff was absolutely so professional, even though I changed my mind several times on the material and color, they were so gracious and helpful with me making the right decision. Beautiful well-made furniture. I suggest anyone to go there first to get your furniture. The delivery men were absolutely amazing protecting and securing the furniture, got in my house safely, very helpful young men.

I got better customer service at Ashley Furniture store. Basset does not stand behind their product. The chair cushions hang over the front and are lumpy from too much material inside. Also, the seams do not match.

Spent a ton of money on a living room sectional, and bedroom set. The bedroom set was fine except the headboard was poor quality. The finish was terrible. They sent out a repair man, he did nothing. They replaced the headboard (good, right?). Well the second headboard was in poor condition as well. But better than the first. Asked for some kind of consideration - crickets. However, that's not even the worst of it. The reclining sofa is the most uncomfortable piece of furniture I have ever owned. It is only moderately comfortable when in a reclined position. It's not comfortable to sit in if you don't recline. The kicker is they do not take anything back. Once it's delivered - basically they don't care what your complaint is.

I purchased a mirror for baby bedroom decoration, a the time I purchased my wife was 2 months pregnant, and she’s do in 2 weeks and still not arrived and terrible communication and they have no Telephone. Never going to purchase here again. Please stay away at all cost.

My husband and I purchased Diamond Loveseat with power in late September 2023. We paid $3299.00 for the loveseat. Just shy of two years the loveseat showed signs of severe sagging - and the right arm rest once rounded was now flattened out. We attempted to contact Bassett - left numerous messages - but no one returned our calls and texts. We have had to reach out to a furniture repair company to help bring the loveseat back to the original condition - the condition it was in when it arrived. It is costing us $450 dollars for this repair. We are beyond disappointed with Bassett - the quality of their product - and their Poor/ non-existent customer service.

I bought a Bassett sectional last year. It arrived last November. I had told the sales person I had a 130 lbs dog that uses the sectional. I asked if the back cushions, which were attached to the back of the sectional, were completely covered with material. She said yes. They are not, And of course they have detached from the sectional because they aren't sewn on that solidly, My last sectional was not like this. (Wish I had kept it.) Of course the cushions have come apart from the sectional and Bassett won't do a think! Don't buy form them!

My Design Consultant, William **, who works in the Tucson Bassett store, had left a such a positive impression with me from several years ago, that I wanted to phone him... from across the country! I previously ordered a gorgeous dining room set with padded chair seats and have loved them. Since then, I relocated outside the Atlanta area and needed a bedroom set plus a larger table. Thankfully, Bill had saved what I had liked, although I didn't remember the exact details. He pulled up the information and talked me through the web pages to refresh my memory. Now, as the same as then, Bill was not a pushy salesman, but his knowledge of the furniture was very helpful and I decided to purchase my dream furniture now. I appreciate his help so much and look forward to the additions that will coming to my home.

Purchased a $7,500+ couch with reclining capability that was delivered in March 2021. Within 2 years the seams were ripping. Within 4 years one of the recliners stopped working. What a piece of crap. None were covered by warranty. I should have bought a car!

I chose Bassett Furniture because I thought the name and price would offer quality furniture! It did not. My dining table came with many defects, chipped wood etc. After ordering 3 months previously I was told when I wanted dry hat the chairs I ordered were out of stock. I ordered two very expensive pillows and one of them came stained. I was sent an email to use dawn to take out the stain. Please do not buy your furniture here…Old country road in New York! They are the absolute worst and the quality of their furniture is sub par.

I purchased a pedestal dining table in 4/22. Tabletop splintered and was replaced in 11/22. New tabletop has a crack on a seam. One year warranty. Poor quality. I will Never shop at Bassett Furniture again.

I purchased a dining room table with 2 leaves in Sep 2024 and delivery took place the end of Nov. When I received notice that it had come in, I got rid of my old table. When it was delivered, before it was unwrapped I was told that this might not be what I ordered. The leaves and table legs were maple but the tabletop was grey. I verified it was not correct. They called their supervisor who apparently stated I could keep this one until the correct one came in. I agreed since I had already planned dinner parties during the holidays. I tried getting hold of my salesman but he either wasn't in or unavailable and would not return my calls.

Great experience with Basset San Jose, Ca. Delivered early and carefully. Great communication with store and delivery team. Got the "True Custom wide slope arm sofas" with spring-down seat cushions. Got pattern 1495 revolution fabric as it has a "Heavy Duty" abrasion rating, in addition to the extra protective coating as we really want it to last. So happy with our choices. Sofas are so comfortable and supportive and a good height to get up from. We compared to Arhuas, Pottery Barn and RH hardware; Basset was by far the best option in terms of price, quality and comfort. Very well built and I expect them to last at least the next 20 years.

The weekend of Thanksgiving 2024 we purchased $25,000 worth of furniture with an estimated delivery of 6-8 weeks. We were in the process of moving from SoCal to Bend, OR and the estimated delivery date coincided with our move in date. We were led to believe that our furniture would be coming out of their Portland store, which proved to be a falsehood. Apparently the furniture at one point was trucked from Texas to Irvine where it sat for almost three weeks before being picked up for delivery. After placing another call today to find out where our furniture was I was informed it is on its way to Tacoma, WA where it will then be shipped to Bend. Mind you Tacoma is 30 miles south of Seattle and hundreds of miles away from Bend. I was told it should arrive there later this week.

Unfortunately, I had a very unpleasant experience with Bassett Furniture in Las Vegas. Bart ** the store manager is the rudest and most belligerent person I ever dealt with. I ordered a sofa and an ottoman a few months ago. After waiting 2 months for furniture to arrive, I was astonished to see how my 6K sofa and ottoman look so cheaply made. The tailoring (cutting and stitching) of the cushions were poorly done that prevent them to align neatly. Bassett technicians stopped by to see if they can fix the problem and they determined that one of the cushions are not fixable at all, so they ordered another cover.

Purchased a $6,000 reclining sofa in June 2024 at the Bassett store in Brick NJ. I I am a guy who never uses any thing but everyday mild soap to wash my very short hair. After reclining on a 4 month old sofa ONLY once the very first time in October 2024 a stain appeared. I think it is a defective fabric and have been given the runaround for months including from the fabric protection company for the plan I bought as well.. They tried to clean it 2 times. Not sure how professional they were as it was performed by a subcontractor. All they offered was to redo a fully attached back cushion with a non-matching fabric cover. I bet they discontinued that exact fabric. Can you believe that I should have a patchwork sofa which is UNACCEPTABLE. They want me to accept a mismatched large cushion right along side two original large back cushions of a $6,000 new sofa, I have purchased about 6 reclining sofas less expensive in the past and NEVER had an issue.

I strongly recommend not to buy anything from Basset Furniture. We bought an L-shaped sectional sofa online for $2,219. A white glove delivery for $149, the delivery cost $160.20 and then we paid for the Guardian Protection Plan $299. The invoice says that if we have any problems to contact our local store which is located at 1602 West Marlon Pike Cherry Hill, New Jersey 08034. And this is when our problem started. We had an accident on one of the sofas and also the cat scratched two corners. We started the process with the plan they told us that is called GUARDSMAN and after four or five months, they told us that we are not insured with them.

They told us one of the items we purchased was imported, and they had 4 of 5 pieces at their warehouse where we could pick it up. Was having surgery, and needed the couch for recovery. Still no couch, they change their story daily and now the item is no longer imported (because the cancel word came up). Now it's custom made and can't be cancelled. This company used to have a good reputation, now they are just liars who will promise anything for a sale, and then say the most obvious of lies to avoid doing what they promise. Stay away, WISH I HAD!!!

I strongly advise against purchasing anything from Bassett Furniture. My experience has been nothing but a nightmare! After two years of dealing with poorly manufactured furniture, including mismatched leather colors and extremely wrinkled upholstery, I still haven’t been refunded for their subpar products. Now, they’re offering to refund me only after they pick up the defective furniture, leaving me with nothing in my two living rooms. This is completely unacceptable. They clearly don’t value their customers, only their profits. For the amount of money I paid, I expected quality, but instead, I received a disaster. Save yourself the frustration—look elsewhere for your furniture needs! Bassett Furniture does not deserve your business.

Hello, This is the first review I have ever written. I had some time off from work so I thought it was important that I let others know about the horrible experience I have ever had with a salesperson. I called into the King Of Prussia location when I have recently purchased a carpet and asked to speak with Jim. I was told he was on the other line and that he would call me back. I did not hear back from Jim so I reached out again & was able to him. I started with, "Hello Jim. Remember me, Rose," and I went on to let him know that the area carpet I purchased a few weeks back was not a good fit for my family room. He responded, "You'll have to talk with my manager. I don't have time for this." I could not believe what I heard so I ask him "what did you say?" He responded, "You heard me. I don't have time for this as that carpet was on sale."

Purchased a wood dining table several months ago. When it was delivered, it was damaged. Delivery crew took pictures and submitted to company. A second crew delivered more furniture and took more pictures of the damage. Months later, no one has called. Most recently we purchased a $3500 rug. Before it was delivered, price was reduced $400. Retailer refused to give us the reduced price of $3002.

Absolutely awful. We purchased the Ellery rolled arm sectional about 6 years ago, and paid extra for high-end "upgraded" cushions. Instead, we received very soft, yucky, cushions that last for about 2 days before having to be rotated/fluffed. I am SO disappointed in this sofa. It was quite expensive with the upgrades, and I cannot afford to purchase a new sofa right now, so living with it. But I will never purchase from this company ever again...

This was our first time purchasing a Bassett recliner/glider and will be our last. After less than two years, the chair's internal parts seem to be falling apart! It makes horrible noises every time anyone sits in it or tries to glide. The chair was $2,000 plus and should last longer. The leather upholstery has held up well...still looks new!

Needed a single chair to go in a guest bedroom....stopped by the Greensboro Bassett store and found great customer care from Jamie. She was very helpful in selecting style of chair and the fabric to go on it.

My living room black coffee table was purchased in 2009 in Agoura Hills, CA. I was very disappointed when wiping down the wood, I found a sticker underneath that said 'Made in China". When using wood polish on the furniture it would smell real bad. When letting the store know how disappointed I was, they send me wood protection package. Same thing happened with luggage, American product made in China and had a very bad odor. Products must be made in America again.

We had the pleasure of dealing with Liz as our sales person at the Katy, Texas location. She was so helpful and efficient. Could not have been more pleased with her. We bought 2 motion recliners with upgraded Crypton fabric. After we received them, hubby complained his wasn't comfortable and his feet hung off. Purchased a matching ottoman one year later. Here we are 2 years later and the recliners no longer recline. One recliner looks like it is 15 years old. The 1 year old ottoman looks just as bad. Called customer service only to be told there is a one year warranty and ours has expired for all items. So here we are 2 years later and out over $5,600 for nothing. Maybe Bassett was a good company in the past but can not say the same for current stuff.

I bought a sofa at Bassett in Montgomeryville Nov 2020. It quickly fell apart and the fabric frayed six months later. I went to the store and they said because I purchased a floor model that there is no warranty. I paid 3,000 bucks. My next sofa is a nattuzzi. I paid 4500 and it has held up. 2 years later it still looks new. Bassett is garbage.

I purchased a Bedford Glider Recliner on 12/7/2019. The original cost was listed at $3500. When the recliner was delivered it leaned to the left and would not stay in the fully reclined position. After repairs failed, a replacement was ordered. Unfortunately Covid came along so production was shut down. A new chair was delivered several months later. To my dismay, the new chair would not stay reclined. After three separate service calls and part replacement, the recliner will NOT stay totally reclined. After the last part replacement I was informed by Guardsman that they would not replace the part again. As of today, over four years later, same problem exist. The staff at at Buford, GA store was helpful but unfortunately I am disappointed to have spent so much money for a recliner that won’t stay reclined. Side note…we have a La-z-Boy that stays reclined and did not cost near as much as the Basset.

Had a very disappointing Reclining couch purchase. Couch was extremely uncomfortable. Both sides of the recliners tilted inward. After further inspection, the inspector said that the midsection had dropped. Their solution was to go in through the bottom springs and add more padding to the cushions. Seriously? We were barely past the three months guarantee so as far as we were concerned, that was not a fix. We should’ve been refunded our money Since it was probably a factory defect. I made a call to our local Bassett furniture to express my disappointment. I never heard back from them. I’ll never buy another Bassett piece of furniture

Our couches were delivered in February 2024 and within 14 days we had compressed cushions. WE could actually feel the frame of the couch after a short time sitting on the couches. (Neither of us is huge. Mrs is 120 lbs, I am 235.) The couch spring set slanted to one side as well. A Bassett tech claimed nothing was wrong with the springs. The first manager had us take pics of the cushions and eventually ordered another set. WE asked to upgrade from the standard to the premium (when ordering the upgrade was only $345), we were told that a replacement set upgraded would cost $360/cushion!!!

We worked with Linda ** at Jenson Beach, Florida, to furnish our new home. Linda was personable, friendly, professional and extremely helpful. We spoke with Linda about what we would like our new home to feel like, a few weeks later we went back to meet her and she had all the samples for the different rooms laid out. She went through each one with us and made it fun and easy to decide what we wanted. We met with Linda again and the same happened for the remaining rooms. We are all ready to go once our house is finished being built. We would highly recommend Linda if you need a house full of furniture or just a few single items, you will not be disappointed. Ralph and Gloria **

Very bad experience. Purchased a couch through Furniture Fair and got nothing but replacement cushions. The fabric continues to ball up, they tell me to shave it, us shave it. So I’ve been doing that and the fabric just get worse. I called just over a month after purchase and Bassett did not return a call, I emailed and got no response. I was told by the seller Bassett they do not warranty fabric. I explained I’ve bought a lot of furniture over the years and I’ve never had to shave it. Neither the manufacturer or the seller are willing to do anything. Please do not purchase Bassett Furniture and do not buy from Furniture Fair unless you like shaving fabric!

We stopped into the Annapolis Md store to try and match floor samples to our new bedroom furniture. The entire staff jumped in to help. By the time we left we had an entire plan for the room including flooring and paint colors. We even ordered an area rug to tie it all together. Thank you Mary, Angela, and Steve! You guys are awesome! We can’t wait to see our room when it’s finished.

I purchased a sofa, chair and rug in September of 2021 from the Palm Beach Gardens location. Patricia ** was the designer that sold me the furniture - a $10,000 sale. She was not very helpful helping me choose the fabric or furniture for that matter. At the time, my fault, I didn't look over my sales receipt. When I did, I noticed a $599.00 charge for Guardsman Elite Complete Protection. When I called to speak to Patricia, she was out of town. I spoke to the manager and told her that I wanted my money back since I wasn't asked if I wanted the furniture protection. She told me that computer wouldn't allow her to refund my money. How ridiculous of an excuse! I will have to wait 5 years, and will have to purchase something from their store for $599.00 in order to get my money back.

From the moment I walked into this furniture shop, I was greeted with warmth and professionalism. The staff helped me find exactly what I was looking for, and the delivery process was seamless. I'll definitely be back for more furniture in the future.

I purchase a Bassett bench motion reclining sofa in January 2023. It is horrible. The reclining seats tilt to the side and very uncomfortable. The back seats are over stuffed and push you forward. It was $5000!! DO NOT BUY IT. Worst buy ever!

Bill ** from the Tucson store was awesome. We ordered 2 custom leather recliners. Once delivered we noticed a manufacturing defect. After several attempts and months dealing with customer service to resolve the issue, Bill stepped in and had replacement recliners made for us. We truly feel he has the customer's best interest in mind.