Bassett Furniture Direct

Bassett Furniture Direct Reviews

About Bassett Furniture Direct

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Pros
  • Wide selection of styles available
  • Good warranty options offered
Cons
  • Frequent delivery delays reported
  • Inconsistent product quality issues

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Bassett Furniture Direct Reviews

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    • 4,607,383 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Staff

    Reviewed Oct. 10, 2024

    Needed a single chair to go in a guest bedroom....stopped by the Greensboro Bassett store and found great customer care from Jamie. She was very helpful in selecting style of chair and the fabric to go on it.

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    Staff

    Reviewed May 27, 2024

    We worked with Linda ** at Jenson Beach, Florida, to furnish our new home. Linda was personable, friendly, professional and extremely helpful. We spoke with Linda about what we would like our new home to feel like, a few weeks later we went back to meet her and she had all the samples for the different rooms laid out. She went through each one with us and made it fun and easy to decide what we wanted. We met with Linda again and the same happened for the remaining rooms. We are all ready to go once our house is finished being built. We would highly recommend Linda if you need a house full of furniture or just a few single items, you will not be disappointed. Ralph and Gloria **

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      Staff

      Reviewed May 12, 2024

      We stopped into the Annapolis Md store to try and match floor samples to our new bedroom furniture. The entire staff jumped in to help. By the time we left we had an entire plan for the room including flooring and paint colors. We even ordered an area rug to tie it all together. Thank you Mary, Angela, and Steve! You guys are awesome! We can’t wait to see our room when it’s finished.

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      Staff

      Reviewed April 12, 2024

      From the moment I walked into this furniture shop, I was greeted with warmth and professionalism. The staff helped me find exactly what I was looking for, and the delivery process was seamless. I'll definitely be back for more furniture in the future.

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      Customer ServiceStaff

      Reviewed April 7, 2024

      Bill ** from the Tucson store was awesome. We ordered 2 custom leather recliners. Once delivered we noticed a manufacturing defect. After several attempts and months dealing with customer service to resolve the issue, Bill stepped in and had replacement recliners made for us. We truly feel he has the customer's best interest in mind.

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      Verified purchase
      Customer ServiceCoverageStaff

      Reviewed Feb. 10, 2025

      Unfortunately, I had a very unpleasant experience with Bassett Furniture in Las Vegas. Bart ** the store manager is the rudest and most belligerent person I ever dealt with. I ordered a sofa and an ottoman a few months ago. After waiting 2 months for furniture to arrive, I was astonished to see how my 6K sofa and ottoman look so cheaply made. The tailoring (cutting and stitching) of the cushions were poorly done that prevent them to align neatly. Bassett technicians stopped by to see if they can fix the problem and they determined that one of the cushions are not fixable at all, so they ordered another cover.

      When the cover arrived weeks later, it was damaged and dirty. The Bassett technicians who were extremely polite and professional came back and steamed the cushions, clean the new cover and fix the others.That only got rid of some wrinkles and did not really address the main problem which was the bad cuts and stitching and the dirt on the new one. When I reached out to Bart ** the store manager this morning, he totally dismissed me and told me that there is nothing he can do and "I have been nasty" and hung up the phone. WOW!!!! It is unfortunate that Bassett Furniture has employing such an unprofessional individual.

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      Reliability

      Reviewed Feb. 5, 2025

      Purchased a $6,000 reclining sofa in June 2024 at the Bassett store in Brick NJ. I I am a guy who never uses any thing but everyday mild soap to wash my very short hair. After reclining on a 4 month old sofa ONLY once the very first time in October 2024 a stain appeared. I think it is a defective fabric and have been given the runaround for months including from the fabric protection company for the plan I bought as well.. They tried to clean it 2 times. Not sure how professional they were as it was performed by a subcontractor. All they offered was to redo a fully attached back cushion with a non-matching fabric cover. I bet they discontinued that exact fabric. Can you believe that I should have a patchwork sofa which is UNACCEPTABLE. They want me to accept a mismatched large cushion right along side two original large back cushions of a $6,000 new sofa, I have purchased about 6 reclining sofas less expensive in the past and NEVER had an issue.

      Bassett store only offers excuses about fabric and the chemicals in your body and even medications Nope not buying their excuses. Either the Fabric is defective or they used an inferior fabric product. Now I am told after the fact they do not use any fabric protection. I wish I had read the reviews about the poor quality of their products before buying. Bassett- It's time to replace my sofa.

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      Customer ServiceCoverageStaff

      Reviewed Jan. 30, 2025

      I strongly recommend not to buy anything from Basset Furniture. We bought an L-shaped sectional sofa online for $2,219. A white glove delivery for $149, the delivery cost $160.20 and then we paid for the Guardian Protection Plan $299. The invoice says that if we have any problems to contact our local store which is located at 1602 West Marlon Pike Cherry Hill, New Jersey 08034. And this is when our problem started. We had an accident on one of the sofas and also the cat scratched two corners. We started the process with the plan they told us that is called GUARDSMAN and after four or five months, they told us that we are not insured with them.

      We called the shop and they told us that as it was bought online. The insurance company is called GUARDIAN and they can't do anything. We started the process again and after another two to four months first of all they told us that the cat damage was not covered and after another two months they told us that we were not covered by them, even though we have the invoice to prove it. We called the shop, they told us that they couldn't help us, to call the Bassett headquarters. We did so and the customer representative told us that it was the store the one to help us and had to attend to us since we had bought the furniture before the online process had been updated. She told us that she was going to speak to the store supervisor and that if in two days we had not heard anything from them that we should please send her an email. We did this almost two weeks ago and we haven't heard anything. In short, they are giving us the runaround.

      It is completely unacceptable. Furthermore certain people in the shop seemed to be annoyed that we called them so many times. It is of course a total disgrace the way we have been treated and now we have a piece of furniture that we paid almost 3,000 dollars for with scratches and a stain for which we had paid for insurance in case something happened. Finally, I recommend that you do not buy anything else from this establishment because the customer service is terrible. While you are paying, everything is perfect. Once you pay, they forget about you as if you were a zero.

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      Reviewed Dec. 18, 2024

      They told us one of the items we purchased was imported, and they had 4 of 5 pieces at their warehouse where we could pick it up. Was having surgery, and needed the couch for recovery. Still no couch, they change their story daily and now the item is no longer imported (because the cancel word came up). Now it's custom made and can't be cancelled. This company used to have a good reputation, now they are just liars who will promise anything for a sale, and then say the most obvious of lies to avoid doing what they promise. Stay away, WISH I HAD!!!

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      StaffReliability

      Reviewed Dec. 7, 2024

      I strongly advise against purchasing anything from Bassett Furniture. My experience has been nothing but a nightmare! After two years of dealing with poorly manufactured furniture, including mismatched leather colors and extremely wrinkled upholstery, I still haven’t been refunded for their subpar products. Now, they’re offering to refund me only after they pick up the defective furniture, leaving me with nothing in my two living rooms. This is completely unacceptable. They clearly don’t value their customers, only their profits. For the amount of money I paid, I expected quality, but instead, I received a disaster. Save yourself the frustration—look elsewhere for your furniture needs! Bassett Furniture does not deserve your business.

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      Bassett Furniture Direct Company Information

      Company Name:
      Bassett Furniture Direct
      Website:
      www.bassettfurniture.com