Bassett Furniture Direct Reviews

We worked with Linda ** at Jenson Beach, Florida, to furnish our new home. Linda was personable, friendly, professional and extremely helpful. We spoke with Linda about what we would like our new home to feel like, a few weeks later we went back to meet her and she had all the samples for the different rooms laid out. She went through each one with us and made it fun and easy to decide what we wanted. We met with Linda again and the same happened for the remaining rooms. We are all ready to go once our house is finished being built. We would highly recommend Linda if you need a house full of furniture or just a few single items, you will not be disappointed. Ralph and Gloria **

We stopped into the Annapolis Md store to try and match floor samples to our new bedroom furniture. The entire staff jumped in to help. By the time we left we had an entire plan for the room including flooring and paint colors. We even ordered an area rug to tie it all together. Thank you Mary, Angela, and Steve! You guys are awesome! We can’t wait to see our room when it’s finished.

From the moment I walked into this furniture shop, I was greeted with warmth and professionalism. The staff helped me find exactly what I was looking for, and the delivery process was seamless. I'll definitely be back for more furniture in the future.

Bill ** from the Tucson store was awesome. We ordered 2 custom leather recliners. Once delivered we noticed a manufacturing defect. After several attempts and months dealing with customer service to resolve the issue, Bill stepped in and had replacement recliners made for us. We truly feel he has the customer's best interest in mind.

My living room black coffee table was purchased in 2009 in Agoura Hills, CA. I was very disappointed when wiping down the wood, I found a sticker underneath that said 'Made in China". When using wood polish on the furniture it would smell real bad. When letting the store know how disappointed I was, they send me wood protection package. Same thing happened with luggage, American product made in China and had a very bad odor. Products must be made in America again.

We had the pleasure of dealing with Liz as our sales person at the Katy, Texas location. She was so helpful and efficient. Could not have been more pleased with her. We bought 2 motion recliners with upgraded Crypton fabric. After we received them, hubby complained his wasn't comfortable and his feet hung off. Purchased a matching ottoman one year later. Here we are 2 years later and the recliners no longer recline. One recliner looks like it is 15 years old. The 1 year old ottoman looks just as bad. Called customer service only to be told there is a one year warranty and ours has expired for all items. So here we are 2 years later and out over $5,600 for nothing. Maybe Bassett was a good company in the past but can not say the same for current stuff.

I bought a sofa at Bassett in Montgomeryville Nov 2020. It quickly fell apart and the fabric frayed six months later. I went to the store and they said because I purchased a floor model that there is no warranty. I paid 3,000 bucks. My next sofa is a nattuzzi. I paid 4500 and it has held up. 2 years later it still looks new. Bassett is garbage.

I purchased a Bedford Glider Recliner on 12/7/2019. The original cost was listed at $3500. When the recliner was delivered it leaned to the left and would not stay in the fully reclined position. After repairs failed, a replacement was ordered. Unfortunately Covid came along so production was shut down. A new chair was delivered several months later. To my dismay, the new chair would not stay reclined. After three separate service calls and part replacement, the recliner will NOT stay totally reclined. After the last part replacement I was informed by Guardsman that they would not replace the part again. As of today, over four years later, same problem exist. The staff at at Buford, GA store was helpful but unfortunately I am disappointed to have spent so much money for a recliner that won’t stay reclined. Side note…we have a La-z-Boy that stays reclined and did not cost near as much as the Basset.

Had a very disappointing Reclining couch purchase. Couch was extremely uncomfortable. Both sides of the recliners tilted inward. After further inspection, the inspector said that the midsection had dropped. Their solution was to go in through the bottom springs and add more padding to the cushions. Seriously? We were barely past the three months guarantee so as far as we were concerned, that was not a fix. We should’ve been refunded our money Since it was probably a factory defect. I made a call to our local Bassett furniture to express my disappointment. I never heard back from them. I’ll never buy another Bassett piece of furniture

Our couches were delivered in February 2024 and within 14 days we had compressed cushions. WE could actually feel the frame of the couch after a short time sitting on the couches. (Neither of us is huge. Mrs is 120 lbs, I am 235.) The couch spring set slanted to one side as well. A Bassett tech claimed nothing was wrong with the springs. The first manager had us take pics of the cushions and eventually ordered another set. WE asked to upgrade from the standard to the premium (when ordering the upgrade was only $345), we were told that a replacement set upgraded would cost $360/cushion!!!