Ashley Furniture Reviews

They changed our delivery date. Our product would not be in the warehouse, our schedule meant nothing to them. Scheduled time came and went. They arrived 1 hour late. By this time we had missed our grandson's birthday celebration. Sent drivers that could not figure out how to get furniture into the house, nor did they speak English. Called the store where purchased, said they couldn't do anything about it. Asked for supervisor or cooperate or I would speak to my attorney.. They got rude. Thank you Maritsa or Melissa, whoever you were. When you spend over $2000 you expect good service. I will never use them again or recommend them.

Last summer I went to the Ashley showroom to purchase a love seat for my living room. After walking laps around the store, sitting on every love seat, comparing color matches to a cushion I had brought with me, I made my selection. Once I got the love seat into my home, unwrapped it and was putting it together, I noticed the cushions on the backside are not upholstered! A nylon fabric covers the backside with Velcro tabs that secure the cushion to the chair. When I called Ashley to complain, I was asked why I didn't look underneath the cushions on the showroom floor. What? Why would I ask that? Am I crazy for assuming a sofa or chair cushion would be upholstered on both sides?

Ashley Furniture has been a living nightmare. We got furniture. It has been over 30 days and got only half of our furniture. They will now not respond to our calls at all. I highly recommend that you do not buy from any Ashley Furniture store. It is horrible service.

My wife and I ordered furniture from this company around 7 Dec, was informed that due to the holidays they had no openings till the day after Christmas for delivery. We agreed, well the time came and went and after many calls from my wife we finally got our furniture exactly 1 month and 2 days after purchase. On this day we noticed that the new dining room table, two of the four chairs had issues of that one leg out of four did not reach the ground. I proceeded to call the store and warranty repair, in which I keep getting told they would get back with me or I would just get an answering service. Finally after four days of calls I finally got a call back to schedule a review of the furniture in which I was told I would have to wait another week before that could happen because I was not fast enough to get on the current weeks repair list and they were all full up. I recommend you steer clear of this company, find one that cares and actually stands behind their equipment and warranties.

I purchased a sofa and chair from Ashley in Gaithersburg, MD. The two delivery fellows brought the plastic covered boxes into my living room and proceeded to tear into them as though they were double parked. When they finished assembling the furniture and were picking up the plastic and cardboard, we saw that our brand new (3 days old), very expensive, light gray wool carpet had been soiled. When I signed the delivery receipt, I noted the damage to the carpet. One of the men called his dispatcher, who we heard say clearly on his cell phone, "You know you're supposed to remove the dirty plastic before you carry the boxes into the house."

Went to Ashley looking for a recliner. Now, I know any furniture store is nothing but a front for the biggest scam on the planet: Sell cheaply made junk at the highest price possible to consumers who don't know any better. I sat in at least 15 different recliners, and found that each and every one of them was absolute garbage. Now, I understand that in order to get quality, you need to pay for it. I wasn't looking at recliners that were $399. I was looking at $1100 and up. And, I understand that there's a quality level for each person. I don't expect to get a bomb proof piece of furniture, for next to nothing. And, I WILL pay for quality. Only problem is, I didn't see anything that was worth HALF of what they were asking. To top that off, the sales person was a pushy moron, and acted like I OWED it to him to buy something - after he spent 4 minutes talking to me. Never again.

Purchased 5 motorized chairs. All motors failed within 1-year warranty and were replaced. On inspection all motors were made in China. All had the same plastic gear that failed. Ashley would not put us in contact with motor company to buy extra gears. Would only replace each motor at $150.00 - installation not included. They would not tell us where to buy wood handles that could operate the recliners. They sell the same recliners without motors that are operated with manual handles. The original replaced motors all failed in about 6 months.

In September I went to the Anderson SC store and purchased two beds, one for my son and the other for my granddaughter for Christmas. I arranged for them to be delivered on 12/23, when truck arrived did not have my granddaughter's bed which was a Christmas gift. The bed for my son was put together and one of the support legs was not put on because the deliverer did not have a screw. I was told my granddaughter's bed would be delivered on 12/24, was not then I was told 01/02 then only to be told it would be 01/05. Seems Ashley Furniture does not stand behind their word and is not concerned for their customer. I ask that the leg for my the bed be put on when my granddaughter gift was delivered and was told "I will check into it." I would not recommend anyone to Ashley Furniture. My son's bed also had a gap in it and nothing has been mentioned about that. VERY POOR COMPANY.

I just moved from Michigan to Georgia and wanted to buy my daughter a new desk. I looked online and saw a desk that I liked. I went to Ashley Furniture and they stated that they didn't have the desk in the store but can get the desk from the warehouse. The desk got delivered this morning and within a few hours we saw how cheap it was made and how it was not worth the money we paid. We called the store and they told us that there is no returns and there is nothing they will do. I am so so angry about this. How can a company do this?

I brought 4,000 worth of furniture. Once the furniture arrived the nightstand was broken. I purchased a slay bed with draws. The draws didn't fit in proper. The reclining chair was the floor model. The delivery people made notes of the problem. Management promise to call me and never did. I call three times and never got to speak to any manager. Someone from the repair department called one week later saying I need to wait 2 months before the parts come in. The parts were coming from another country. I said come and take all the furniture out of my house asap. Nobody tried to please me as a customer. He said ok. I paid cash for my furniture. Never will I purchased from them again.

Overall I am pleased with most of the furniture we bought from Ashley Furniture that is until last night when I sat on the sofa and noticed some fuzz like what might come out of a stuffed animal so I removed a throw pillow from my sofa and noticed more from underneath where the arm rest is. I put my hand underneath to see and noticed there is a zipper underneath there, I tried to zip it but it's one of those nylon zippers and it would not zip. The 2 halves are attached by the pull but it will not work. I checked the other armrest and that one is fine. It is just my husband and myself so nobody has ever touched this. I was very disappointed when I called the people for the furniture protection plan only to find out it is not covered. I then called the store, they wouldn't help either cause we purchased it a little over a year ago. This had to have been this way from the time of purchase, I never would of even noticed if the fuzz hadn't started coming out. I think I will be taking my business elsewhere in the future.

The best you can say... about Ashley Furniture is everything looks good when you initially walk in. Otherwise, it's all downhill from there. Save the frustration and go someplace else.

I purchased a living room set, a mocha sectional made by Ashley furniture but sold by this local store oak furniture. The chair started to change color after one month gradually it became a dirt color. I went to the retail store. He refused to work with me so I contacted Ashley through their website. They sent the same dealer to see the chair and the dealer reported back to me that Ashley said that I wiped my hands in the chair. I further contacted Ashley so they could speak to me directly but to no avail. The dealer just kept selling me another set. I wrote back to Ashley but to this day no reply. I felt that I got a bad deal from this store and Ashley was the maker of that furniture so they had a responsibility to help me. To this day the owner of the store kept saying Ashley asked him to sell me a new set with 25% discount.

We bought a recliner on 11-04 and within a two weeks it started to puff up from the inside. We called and they sent a person out who confirmed the defect. They said they would order the parts and they should be received within two weeks. I called them a second time on 12-26 and now the say the parts will not ship until 1-26. I told them I no longer want this and said I would like to return this for something at equal value. They refused and said according to the agreement they can cannot take it back. When I argued my case concerning the time frame this was taking. They changed their story and said they cannot take it back due to animal hair being on the chair. They sold us a defective chair and refused to make it right. I will never use this company again. The worst customer service that I have ever encountered.

On 9-29-14, I purchased a bed from Ashley Furniture Store in Lancaster, Ca. The day it was delivered, I woke up that morning at 3:00 in so much pain! The bed was like a rock! I went back to the store that same day and assumed I could get a refund or exchange. Well, after I purchased it, the back of the paper work says, no refunds or exchanges on any beds! First store I have ever come across this. The manager said it takes 6 wks.+ to break it in, another unheard of thing. Since that was not disclosed to me at time of purchase, I was given an exchange. The manager (Jag) said the mattress I exchanged would not get any softer because it was on the showroom floor for over 4 mos. Well, in less than 2 mos. the bed is so soft, I went back again to see the manager and found that the bed on the showroom floor was so much softer, so, was not told the truth about that.

My wife and I were interested in a certain living room set but were told by the Ashley salesperson that the set was not in stock. We selected another living room set that consisted of a couch, love seat, two chairs (all pieces were electric recliners) and several tables that we were assured was in stock and could be delivered within two weeks. The date of the order was November 7th. Before the delivery, Ashley called to confirm the delivery date. During that call they confirmed all of the pieces they would deliver but had no record of the couch even though it was on my receipt. We agreed to move the delivery date to a date Ashley said the couch would be available so that all could be delivered at once.

We purchased a Signature Design Sofa and 5-year warranty from Ashley Furniture in Glen Burnie Maryland on July 29 2014. We are older and have no children at home and no pets, have sat in this sofa maybe 12 times. On December 18th my wife noticed the middle cushion was coming apart on the seam. We got out the paperwork and on Dec. 19th went to the store with all paperwork and were told to take photo and e-mail to store which we did on Dec. 20th. Store called me Dec. 22nd 3-4 times changing story. I called store at 3:34PM and asked to speak to mgr. 'Sorry is at lunch will have them call you'. Store called back at 4:22 PM. Paige told me rips, tears, stains, burns covered but seams are not, asked for Mgr. again, still at lunch, waited till 6:38 PM still no call.

My Husband and I purchase some new furniture from Ashley Furniture in the beginning of December. They assure us that we will have our furniture before Christmas. On December 20, 2014 we call to find out when will our furniture will be in and the clerk Jasmine told us is the first of January and we said, "no, they told us before Christmas." Then we ask to speak to manager. Todd got on the phone and told us it will be at the warehouse in Tuesday and we could pick it up. Tuesday is today and the warehouse tell us that the chair has to come from Fredericksburg the sofa is in. So we wait my husband go by to pick up our Furniture. Now my chair is here and they have ship my sofa to Fredericksburg. This is a bunch of crap!!! Not only to mention my tables are back order that's another 3 weeks. And they want a payment by the first of January. Never again will I deal with them again!!!

I purchased furniture from Ashley Furniture and was told that my old furniture would be taken away. When they delivered the furniture the delivery man, who was very rude and nasty, refused to take it. I called my local Ashley Furniture store and was told that they do not take away furniture, that it is not their policy. I guess once Ashley has your money, they simply do not care if they give good customer service. I do know that I will never purchase another product from them and I will tell anyone who will listen to not shop there.

On 11/12 14 I purchased furniture from Ashley's and was told everything was in stock. This was important because a new tenant was moving to the house on 12/01/14. Left delivery date open, so that new house could be cleaned and vacated. Was under the impression that the living room set included a loveseat/recliner. On 11/20/14, furniture was delivered minus end tables, lamps, coffee table, rug, throw blanket, and lamps. A question arose about the loveseat. I expected a loveseat/recliner and received a regular loveseat. I call customer service and was told that the piece should have been a loveseat/recliner and to refuse the loveseat. Ashley would deliver a loveseat/recliner in the near future.

Switched item I purchased for a lower model and then refused to credit my card. The customer service number takes an hour to answer and they suddenly hang up then they do this over and over and get away with it. This store and company needs to be shut down permanently. It is by far the worst store out there; the fraud I saw with my own eyes and heard with my ears is unbelievable. Whatever they say it is a lie they were trained to say. I'm calling every news station as this has to get out for the holidays.

We recently bought a mattress from Ashley's. I did not know anything about the mattress and information on which one is good for back sleepers, side sleepers etc. I believe the customer support representative should have provided enough information on the firm level of mattress and which one will be good. Also he did not provide any information on the return policy. We bought a Ashley sleep foundation plush top mattress and end up getting the next day with lots of back pain. On contacting Ashleys furniture they mentioned there is no returns on mattress. Had the representative provided more information on the returns policies, we would have took a different mattress. Never going to Ashley's furniture again.

We purchased a living room set from Ashley a month ago. When the loveseat was being delivered by their servicemen, they scratched it. We submitted a claim to have it repaired/replaced. For three weeks now we get the run around that someone will contact us to address the issue, yet we never hear back from anyone. Customer service is untrained, unprofessional, rude, unacceptably slow, and disinterested in our issues. I am a lawyer and travel a lot. I should not be spending 2 hours a day on the phone, or an hour in the store each day to resolve an issue which should have a quick and easy fix. Maybe Ashley Furniture needs to look at their reviews, as it seems I am not the only angry customer here, and address these very pressing matters with its customer service employees!

We purchased Ashley's Westbrook Sleeper Sofa from American Furniture Warehouse in 2009. The Brand was Ashley Furniture Industries, Inc. The couch fabric started tearing before we even had it paid off. Tearing is not included in the limited warranty. The sofa bed mechanisms came loose about a year later. Don't buy this brand, you will regret it.

On October 14, 2014 I visited Ashley Furniture in Prattville AL and I purchased this grey sectional and I had to wait until November 1 2014 to receive the sectional and when I received it the sectional started to sink in the 2nd day. I contacted Ashley and told them about it. Well they convinced me to allow them to switch it out. Well they did and the new one did the same thing. Well by then my 3 days that they give you to return it had already passed and I have been just calling and calling them trying to get them to allow me exchange it for another brand or just have them give me back my money but they won't. So now I am going to call the Better Business Bureau to see what they can do for me.

Purchased washer and dryer from Ashley’s furniture. Paid around $1700 when we bought them in November 2013. Three months ago, we had issues with the washer and dryer. The washer wasn't filling properly, we were getting white film on clothing, and we had a fire in the dryer. We had issues with the dryer before, like it just wasn't working. Finally, when the fire started in the dryer, they figured that the dryer was a safety issue so that they were going to replace that. That was Maytag though, not really Ashley Furniture. So Maytag came along and they ended up replacing both the washer and the dryer. They sent a store credit to Ashley Furniture. However, Ashley Furniture told us that we had to buy the exact same product and Maytag definitely did not want us to buy the same product. They wanted us to buy a completely new product but Ashley would not hear of it. So we ended up getting the same product in.

In 2011, I purchased about $4,000 worth of furniture from Ashley Furniture in Altoona, Pa. I was told to purchase the 5-year warranty, and if anything were to go wrong within that 5 years it would be covered.

I ordered a bed and nightstand on 10/2014. I was told to expect delivery 10 days after 11/17/14. That concerned me because I needed it by 11/25/14. The delivery date kept getting pushed back into December. Finally on 12/2/14 I cancelled the order and was told a refund would take up to 21 days!!! This is unacceptable. They took my money immediately and I must wait 21 days for a refund. How can this be legal? I will not purchase anything from Ashley Furniture in the future.

Bought these 2 pieces, first time in a Ashley Store. They looked ok in the store. Waited 2 weeks for delivery. 1 table, box was damaged but we thought it couldn't be that bad, the piece screws we're completely out, cheap wood, staples (cheap) we had to glue everything together again, and re drill holes for longer screws would keep this piece together. Desk, was a little better, all the screws already fell out, but no scratches like the first piece. I guess you get what you pay for....crap. Will never buy from Ashley Furniture again, and I will tell all of my family and friends. Never had this problem, when I shopped at Fashion Furniture... think I will go back to them. Cheap made CRAP.

Purchased a Mattress from Ashley's and my wife was torn between two mattresses - one pillow top and the other without a pillow top. The sales rep. said Ashley's is big customer service and would exchange the Mattress if we were unhappy. We selected a non pillow top and it was delivered. My wife woke up this morning with her hips aching so we contacted the store. We were told the store policy is NO RETURNS on mattresses. NO exceptions! Why didn't we go to RC Willey's or Mattress Firm????

We ordered 2 couches, recliner and 2 end tables at the end of October. We were told they were behind so it would not be delivered until 11/19/14. We had our furniture moved out and ready for the new furniture and it never showed and no phone call. We called the store and they said they were unable to reach us. They were calling the wrong number--our home number but we had told them to please call either of our cell phone numbers. I gave the store the correct number and they said they would put in the computer. We never got a call, so I called again. They said they couldn't reach us again--calling wrong number again.

Sales and store manager lied to me about being able to change out my loveseat for a 1.5 seater. The delivery guys damaged both loveseat and couch to the point it's not useable. The customer service was HORRIBLE especially RODY or RODE. She is the worse customer service there can be. She actually has ZERO customer service because she does not provide any customer service.

We bought 2 matching sofas on September 28, 2011 in Jacksonville, FL. We moved to New York in Feb. of 2012, the sofas made the trip just fine in Pods. In June, 2012 the motor on the right side of the power sofa stopped working, Montage replaced it (we have the insurance). Then in December, 2013 the motor on the other side of the sofa stopped working, once again Montage replaced that one. The other sofa is not a power sofa. Now, about 6 months ago we started noticing the fabric flaking off the sofa where our heads sit. I contacted Ashley and they only guarantee the fabric for one year! I must say I will never buy from Ashley furniture again. The other sofa is beginning to flake in the same area as the power sofa. The photo shows the most wear on the right side where we mostly sit, of course! Very, very poor investment to purchase from Ashley.

We have had this furniture for less than two years and the wood at the bottom is already chipping off the stain and it's not very roomy. We don't have small children so not sure what the problem is. We won't buy from Ashley again.

I purchased a bedroom set & when it was delivered, I found that the railing was severely damaged, so I returned the part & told the company to request a replacement railing to be delivered. However, the company never confirmed for the replacement delivery schedule until I called 5-6 times and asked. Every time I called, I was told "The customer service agent/manager is not here..."

My new bedroom set and living room entertainment center was delivered Wed., Dec. 3rd from Ashley's Furniture. The first time I sat on the bed, the bottom frame broke and a board cracked in half. It was late so I called the damage and repair dept. the next morning. I was asked to email a picture and they would call back. I did not get a call back for a day and a half. I was told as a courtesy they would ship me a new side board. I said "as a courtesy, you have got to be kidding me." I buy a brand new bedroom set and they aren't going to come fix my brand new broken bed. Not only were they not going to fix it but she said it's not covered under mfg. warranty. I got on the phone and got the runaround. Not one time could I talk with a Store Manager. Then I was finally told they are coming out on Dec 24 that is 3 weeks after delivery. They will come and try to fix. If they can't fix it then they are going to ship the board.

Purchased a chair and ottoman. Delivery charge of $70 added without my knowledge. Plus the delivery date was almost a 3 week delay, but I only had 24 hours AFTER THE PURCHASE (NOT the delivery) to cancel the transaction. NOT going back!

I am a previous employee as well as a customer. I will speak honestly concerning both aspects. Ashley Furniture is a cheap and greedy company who builds furniture in an assembly line and pays the assembly workers by the piece so you can imagine how it is thrown together. They claim 'built in America’, and the misleading part of that statement is that though it is thrown together here in the United States, many pieces and parts are shipped in from overseas and used to build cheaper quality furniture. I bought a loveseat, and returned the first two at delivery. The 3rd still isn't as it should be.

Just purchased over $6000 of product on my son’s bedroom suite and our bed. Our son’s furniture was not correct when it finally arrived and we sent back. Sales lady (Angela) on first day we were there was very slick and told us what we wanted to hear "you have 90 days to bring back" on a TEMPUR-PEDIC and moving base. We purchased and gave it 2 weeks and figured out that for sure we could not sleep on it at all. Called Ashley back they said "well give it 2 more weeks and lets see if you get use to it." So we did, still can’t sleep on it. So we went in to the Ashley store. Then they tell us the $1500 base is not refundable!

King size bed frame broke within two weeks. Purchased a king size mattress, box springs, frame, foot and headboards from the North Branch location on Nov. 2nd. Two weeks after delivery the bed crashed to the floor, the frame broke along with middle supports. Called customer service and they did give an in store credit. Went to Woodbury Ashley furniture to get a new metal frame. North Branch Manager said that frame that broke is not heavy duty. I'm 190 and fiancée is 150 and has back problems. They wanted us to pay additional for metal frame that I found unacceptable. PS CS manager was very rude and uncooperative.

Nothing - I will never do business with these people EVER. I contacted them multiple times and kept getting reassured that they will be back - never happened. I wasted all day waiting for them - never showed. Only thing they could say for themselves is that they have new drivers and never accepted full responsibility as a business. Whatever - this is bad customer service all around.

I had a very positive experience at Ashley furniture and felt compelled to write a review to balance out all of the negative experiences other consumers had. I do admit some of the salespeople will drop you like a hot cake if they suspect you aren't buying there and then. My first salesperson guessed that and quickly stopped helping me and disappeared into the large showroom even though I had more questions. I ended up walking around alone, not pressured by anyone and found a couch that fit better than the $4k one I was going to get from Macy's. This sectional and ottoman cost me $1,600 with delivery. What a steal! And it is MUCH nicer looking than the expensive one I almost bought.

Terrible customer service when it comes to product support, nothing like the day I made my purchase. They made the extended warranty sound like the perfect addition to my new leather living room set. After only 3 years the stitching is coming apart after little use so I called my local Ashley store, they gave me a number to call, the man there told me to send pictures of the defective area and gave me an email claims@gbsent.com. I was told they would get back to me in 48 hours. I've tried to contact them several times but after a month I'm done trying. I closed my Ashley credit card and am trying to get the word out via web and locally. I wish I would have read the reviews on this company before my purchase. Don't waste your hard earned money, "STAY AWAY FROM ASHLEY". Don't just take my word for it. Read other people's reviews too...

This is cut and dry. Ashley Furniture in Delaware advertised a Black Friday special of 60% off the entire showroom, and after purchasing several items, my receipt indeed indicated that I received a 60% discount off of the regular prices. But, the manager admitted that the regular price is determined by taking the rock bottom sale price that Ashley will sell an item for, and then divide that by 40% to get the alleged regular price. Come on man! Just put the discount price on there instead of luring people to the store with a promise of a 60% discount across the showroom.

Super irritated with these guys. My parents were coming to town and I needed a mattress in a week. The sales associate sold me a mattress first of all saying "it's ready for pick up and you can take it with you." After I decided and was ready to pay for it, they told me they can only deliver in a week and I have to pay delivery fee of $139. I was pissed already but decided to go ahead.

We purchased a Tempurpedic bed with adjustable base and spent $5000. I felt the Tempurpedic was pushed on us and we eventually gave in based on the reassurance that it was the best bed on the market. After sleeping on it for 2 weeks, I developed back pain. I am 29 years old, 105 pounds and have never had back issues! I felt like an 80 year old woman! We were informed we had to sleep on the mattress for a minimum of 30 days before exchanging. When we went in for the exchange, we had to pay $300 to restock the bed. That was annoying, but we understood and didn't argue. The bed I wanted in exchange happened to be on sale (originally $2400, on sale for $1999). They said we didn't qualify for the sale price!

I purchase a power recliner sofa from Ashley in December of 2012 and now one of the recliners does not work. I purchased a Guardsman warranty that was supposed to take care of problems like this but they will not repair my sofa. I was told I would get a store credit or keep the broken sofa and I would get $175 back? What? The store credit does not help since any sofa would not match the love seat I also purchased as a set. This same thing happened to a neighbor of mine and Guardsman replaced all the power parts on her sofa. Why am I not getting the same treatment? This is a scam!! I will be forced to settle for a sofa that does not match! Why can't I just have the parts replaced? This is not right. I will be contacting a lawyer.

After reading the 800+ awful reviews and had my own experience today, I can't imagine how Ashley furniture is still in business. After waiting for 4 weeks for delivery, we were informed (because we called them; not because they called us) that a few pieces did not "make the truck." The truck arrived today, and the driver informed us that even more pieces are not here, and they don't have any record of it. Home delivery is everything in this business, so I can't understand why they haven't been able to figure this out.

After spending 6000 on furniture, these people act like I only spent 600. Wrong items and defective pieces and I'm STILL waiting for satisfaction. I have made several calls and NOTHING!! Whatever happen to making the CUSTOMER HAPPY ESP WITH dissatisfied purchase? Things have been wrong with the START of delivery. Didn't set everything up. Furniture defects, several calls to customer service and store and no compensation. Never will buy from them again.

We received defective sofa and loveseat from Ashley, phone customer service within 24 hours, were told that they ordered replacement parts which should be delivered soon. Later we were told that we need to wait for another 4 weeks. After waiting for 4 weeks we got a call and were told that we need to wait for another 2 weeks. When the parts finally arrived they said that we need to wait for another month for technician to come over. When I asked if I can return the product I was told that we cannot, because we have been using it for more than month. Never going to buy anything in the store.

I bought two new sofas from the local furniture store and the sofas were Ashley sofas. The area of the sofas where the head rests are peeling. Really??? I spent over $3000 for garbage! No way these sofas are real leather as advertised! You would expect leather to hold up for many years, but not with Ashley sofas. Steer clear of Ashley furniture. Aberdeen Washington.

I bought all the furniture for my house 2 years ago. I had a problem with a chair for almost one week. I was trying to solve the problem and finally achieved, but three weeks ago I purchased another furniture sugar land locations, and this was the biggest mistake we could make, and cancellation policy, can only be canceled within 48 hours after purchase. These people just called us after 48 hours to tell us that they would not do the delivery of our furniture and obviously had already passed 48 hours. They did not accept us to the cancellation of the order. They have promised to deliver our furniture in 3 different times and always they canceled just two hours before the delivery.

I bought furniture back on November 1st from the Burbank, CA store. My delivery date was the 16th. My items were delivered, and set up, but as I was inspecting the furniture, the delivery team left before I could reject the items for poor quality. I immediately called the store and asked them to send the delivery team back to pick up the items. They said they would contact their dispatch and see if they could reroute delivery, but emphasized that I should have rejected it while they were on-site. The store called back a short time later and said they would not be able to reroute them today and would call me back with a date and time they would be able to come pick up the items. I waited the rest of the day with no word from the store or warehouse dispatch contacting me.

I suggest thinking twice before purchasing furniture from Ashley. Prepare yourself with poor delivery, broken items, defected items and nice speaking customer people who promise the world and deliver nothing but broken promises. I suggest looking elsewhere when purchasing furniture. Here is a quick list of reason to support my review.

We have purchased several pieces of Ashley Furniture including sofa, love seat, recliner and full bedroom suite. Within one year of owning our bedroom set the slide for one of the drawers broke. I called customer service and was told that since it was an interior piece it couldn't be replaced and it was not covered under warranty since it was not a replaceable part. I had to take the slide off myself (2 screws one of which was stripped on installation) and have a wood shop recreate the piece.

Customer Care Department is Horrible. I have been passed around, hung up and lied to about my credit card being refunded and my TV stand picked up. I have spent hours on the phone on 5 different occasions. Still no follow through and not picked up. They delivered the wrong item and refuse to correct the problem.

I bought a bedroom set from Ashley like 4 months ago and when I received got a lot of damages. Then I went to the store and told the manager about that and she said, "ok I'm gonna exchange all the items for you," and they didn't. After that they called me that they have only the headboard with them to change and after 15 times going to the store talking with the manager and everybody there, they changed only two items for me. Then they said they will change other items for me and they gave me 5 dates to exchange the items and as usual nobody shows up. Then I canceled the purchase and I paid 250 $ down payment and have about 1902 $ finance account with TD bank and I had to go to the store and call them about 25 times to get my money back finally but TD bank charged me 25 $ late payment and I canceled the purchase like 10 days before have to pay (so thank you ASHLEY). You gave me a good lesson in my life.

They will not giving us our money back. We have reselect two and both sofas leather Peel off. Now we are Having to get a lawyer to see if we can get our money back. And they want us to reselect again.

We went shopping for a leather sofa and two chairs at Ashley. The first thing we asked the salesman for was high spring quality, support and durability because we had just thrown out a sagging sofa. He diverted the discussion to the types of leather without answering the spring question and sold us on a "top quality" top grain set. It was very soft to sit on in the store, which should have tipped us off, but we assumed that he had led us to a well constructed set because we had asked him to. Big mistake! The furniture was delivered and we found that we couldn't sit in it for more than an hour without it sagging into a painful position. I looked under it, and there were no springs at all, just some weak elastic straps and the cushions would bottom out right onto the frame! Their return policy is only an 80% refund, only for store credit, and we had to pay the return pickup. Now we're stuck with having to pick out a better piece from them but I don't know if they have anything worth taking home.

Received furniture 1/22/2011. 8/2012 I noticed the back cushions (3-sectional attached cushions) of my sofa started to have a permanent crease in the top center and shortly afterward the leather started cracking and peeling off. Later I then notice cracking between the cushion sectional of the sofa, cracking on the arm rest and area of peeling on the remaining back cushion. The chair back cushion has the cracking and peeling in the top center of the cushion. It also started with a permanent crease prior to the cracking and peeling of the leather. I was asked to send pictures which I did to:

I originally purchased a sofa and over sized chair and ottoman, but after finding out the RAC Acceptance was such a rip off with having to pay almost three times back with financing, I cancelled the order. Now three months later I am contacted about paying for furniture that I refused delivery on three different occasions. Ashley and RAC should be ashamed for this kind of nonsense.

I purchased an Ashley dining room set from a different store. We have been delighted with the quality and craftsmanship of this set. Recently, we wanted to add two exact chairs to the set of six. We contacted Ashley directly who shipped us the two chairs in a week. The delivery men even assembled the chairs for us (we had to do that with the first purchase). I am very impressed with Ashley and will use them again.

As the case with many customers, only after purchasing did I find out that my bed would not be delivered for 2 weeks. I accepted. The bed looked beautiful upon arrival + assembly and we were very happy. A few weeks after, we started feeling aches and pains on our bodies and also noticed that the bed was sinking in very badly. My boyfriend being heavier than me, I found myself rolling towards him like we were sleeping in a hammock. We tried ignoring the discomfort for months until finally I called them to tell them that I wanted to return the bed. They informed me of their no-return policy which I thought was outrageous. From here on a battle started. They sent a tech guy from an independent company a total of 3 times to inspect the bed. He said over and over to us that the bed was defective and advised us to return it. But every time I called Ashley Furniture, they continued to say "the bed is not defective" and "the report from the technician states that the bed is not defective".

I purchased Ashley brand furniture from a store other than Ashley Furniture in September of last year. In late August I noticed that the material on the recliner chair (that I had thought was leather, but was not) had worn off part of the arms of the chair. I contacted the store and they were no longer in business. I contacted Ashley Furniture direct and they said they could honor my warranty since it was under one year. Well, finally after about 4 weeks, a technician came and was attempting to install the material that they forwarded to me. The technician immediately noticed that the material was not the same as my chair. I contacted Ashley and they told me I had to submit photos of the chair next to the material that would show the problem and then they could order more material. I kept telling them that this is just going to happen again because it is defective material, but they wouldn't listen.

Delivery was scheduled and confirmed but never came. 3 days later it's here but damaged. Same day service is a crock! Lost 3 days of work! Don't shop at this store!! Better furniture elsewhere! Compensation, a gift card to your store?? I'm never shopping there again!!!

We paid for delivery and setup of a bedroom set. The supports for the mirror to be attached to the dresser were not in with the delivery. My wife was told by the installer that he would be back to install the supports. I called 2 weeks later to inquire when installation could be completed, there was no knowledge of the incident. I was told that I needed to order the supports then call to have them installed. I was told that I could expect them within 7 - 10 business days. Called back 2 weeks later to find out the status, and was told that items had been backordered and the earliest that they can be sent out is Dec 8. I was told that I should have been told this when I first called. I told them that I would rather not wait that long and would like a refund or exchange. I was told that this could not be done. It seems to me that I should not be inconvenienced and get stuck with an incomplete order.

I contacted Ashley & since it was a new purchase, we were delivered a brand new couch! Excellent customer service. It is now November & after having the couch less than year, we are experiencing the malfunction of the electrical side of the couch. This is only covered by the manufacturer's warranty, not the one we paid for! The repairman is scheduled to come tomorrow afternoon, & my assumption is he will have to order parts for a recliner that is not even a year old. Since my husband & I are the only ones who sit on this recliner; I now doubt the stability & what we were told. This is very upsetting to us both.

I bought a $600 mattress from Ashley furniture. After less than a month the mattress is sagging in the center by about 3 inches! Not an expensive mattress, but not cheap either. Plus $175 to deliver!

Purchased a power leather reclining sofa. Peeling after one year. I am a retired single household, so no heavy usage. Was not advised that this was bonded leather. Of course Ashley would not provide any kind of service. Will never purchase from this company and will advise others to stay away as well!

My sofa is only two years old. I feel like I am crawling out of hole after I have been sitting on it. I have to stand up to get the recliner down. My old sofa of 21+ was much better than this one! I complained after a week of delivery and they said the recliner would get better after the newness wears off.

I purchased furniture from Ashley Furniture on September 1, 2014 and was given a delivery date for a few weeks later. It's been two months now. I called to inquire and was told I would have to talk to the manager. Of course the manager was never available and never returned my phone calls. Very frustrating experience! I received a call today saying my furniture will be delivered on November 4, 2014, more than two months after purchase. I will never buy from Ashley Furniture again!

I purchased new bedroom furniture at an Ashley Homestore on October 12, 2014. Two random young men in a Ryder rental truck showed up at my door yesterday to deliver furniture. They did not identify themselves as being from Ashley Homestore and were not wearing any kind of identifying clothing. Frankly, had it been dark out, I would not have allowed them in my home. I asked to see the furniture before they brought it into my home. They let me up on the truck, where some furniture, unpadded, scratched and dinged was sitting and indicated that was my furniture. I did not purchase used, scratched and dented furniture. I took pictures of the damage with my cellphone and sent the truck on its way. Then I went to the store.

A couple months ago I walked into Ashley's furniture and purchased a set of sealy mattress. I paid cash over $600.00 U.S. dollars. Not even a year and both my mattress are broken, the box spring is all broken and the springs on the mattress are coming out. I contacted corporate and they refuse to help replace or fix my mattress. They said because there is a small coffee stain on it! Really, I would not recommend anyone buy anything from this furniture store. Their products are CHEAP! They don't explain to you little details like if "you have a stain on mattress your warranty is terminated". Really it's ridiculous. I'm taking further action on this store! This store has by far the worst customer service personnel that doesn't care about their customers. RED FLAG! Don't buy anything here.

I got a living room suit bunk bed set lamp. It was 2700.00. I pay over 6000 and they say I still owe 3000.

I went to Ashley for a living room set. Upon my arrival I found the perfect red set that I've always wanted. I decided to purchase the set. The day of delivery I was contacted by a rep letting me know my delivery was on the way. An hour or so later another rep contacted me to see if my delivery arrived. I explained that my delivery did not arrive. A few moments later a customer service manager contacted me explaining the store and warehouse had a miscommunication and in order for me to receive my merchandise I would have to pay a redelivery fee which I did not understand WHY I would pay a redelivery fee for something that was never on the truck to be delivered?

We bought new living room furniture from Ashley in Bel Air, MD. Never bought leather furniture before so we went to Ashley and the salesman talked up the set really good. Told us how durable it was and it will last forever. So we bought it and I got a recliner to match it. 1 year later it started to peel. To find out it wasn't even real leather. It is Durablend. It's crap. My recliner is horrible, and the couches don't look much better. It is the worst furniture I have ever bought. And of course they won't do anything about it. So cheap. Do not ever buy from there.

Purchased an oversized, leather, electric powered recliner from Ashley in Arcadia, WI. Within a short period the left side of the seat cushion slumped, resulting in having to sit at an angle. Then, the ultra paper thin bonded leather began to delaminate. This was sold to me as solid leather. NOT! Within two years the headrest area and arm cushions have pealed away. The thin material appears to be vinyl, not even bonded leather. All of the furniture stores I have visited advise to stay away from Ashley because it's considered low end. In fact, they ALL discontinued Ashley due to excessive problems. Another American product that succumbed to Chinese quality.

I have made many purchases from Foxboro furniture. I saved for months and months. I picked out what I thought was very nice furniture, within a few months the cushioned distorted very bad. I called foxboro furniture, which by the way was always a pleasant experience. They sent me all new cushions but that wasn't the problem. Same thing happened, I didn't do anything about it again which was a mistake. I paid 1700$ for the furniture and was very happy at first but the materials used in the throw pillows and cushions were substandard. It looked nice but I had to buy all new throw pillows and the cushions are so out of shape and so uncomfortable that it's embarrassing. I don't even have any children in the house anymore.

I went to Ashley Furniture Stores in Colton California on Monday. My experience was Super bad, rude employees, they had me waiting and I was never help. They were talking among each other, they actually told me to go to another furniture store. I'll find better option because they don't have much. I will never go to this store again and I will make sure to tell all my friends.

Middle River, MD Store - DO NOT BUY FROM HERE! They will fraud you out and rip you off. I purchased a bed and sofas from them more than 2 years ago. Recently the mattress started to sag, so I called them. I have since moved out of their service area so they want me to bring the mattress to Maryland to be checked out. I now live in NJ. So I called the manf, the manf is saying the sku on the receipt isn't even valid, also the mattress has no warranty whatsoever, because the sku means it's a floor model or display. This place is a fraud, absolute fraud. Do not buy from them. They sold me a bed as new. FRAUD. Save your money and go somewhere else.

I purchased the recliner which was made by Ashley but did not buy it at an Ashley Furniture store. After about six months the leather on the back where your head rests started peeling off. The store where I purchased it replaced it but said they would not replace it if it happened again. It did, it looks awful and now I am forced to buy a new recliner.

Beware!! Ashley Furniture's service department is terrible!! We had bedroom furniture delivered and they made 17 dents and scrapes in our wall paint (it was a brand new house!!!). When I called to bring it up they said it was "not their problem"! After 3 weeks of fighting they told me they had to fix it because "when people are as relentless as me, they have not choice." It was such crap!! They finally sent a painter but there is still damage that they refused to look after!! There was also a lot of damage to the furniture itself! I wouldn't order ANYTHING from Ashley again due to the damage, rudeness and need to fight for proper service. CHECK YOUR HOME AFTER DELIVERY!!!

We bought a leather sofa and love seat. Both were extremely substandard. The leather faded and the cushions cracked within two years. The seats also caved in. Spent $2500. Please investigate the no interest, no payment. Read the fine print. It's due from the date you purchase. Not from the due date on the statement. Two years and we are now having to replace! Do not go to Ashley Furniture.

I purchased three pieces of "leather" furniture from Ashley Furniture and my furniture looks awful. The "leather" is peeling and shredding and Ashley Furniture refused to compensate me for my furniture. They said that I was out of my one year warranty. I will NEVER purchase anything from this company again. I had to call them several times to try to reach some sort of resolution and to no avail. I do NOT recommend this company to anyone! If you don't want to have to replace your furniture within a couple of years, do not purchase your furniture from Ashley Furniture!

My husband made a purchase on August 30th. We ordered a lift top coffee table and a sofa with a chaise. The furniture was delivered 2 weeks after purchase date. The day after the furniture was delivered, the coffee table broke!! It broke after 24 hours of having it! A spring fell off that lifts the top. I called Ashley and we set a date for a repairman to come out. The repairman does his inspection and says "We will have to order a new top for this table because the spring is pressed in by a machine. I will go ahead and put that order in."

All sales final, they do not disclose this until after you purchase your item. If it doesn't got or you don't like it in your home, then too bad. Find a reputable furniture store to make your purchase.

Was so excited about our new bedroom set! It came in and looked beautiful! Day two I got in and tucked myself in and all the sudden the whole thing came crashing down. Normally my dog sleeps under the bed but he hadn't come to bed yet - thank God. I called the next day and they told me 2-3 weeks to get someone out to fix/replace the parts. NO SYMPATHY… Nothing. Will never buy from them again. Hate sleeping on the couch!

We have been trying to return a couch since 9/13, it is now 10/11 to a local Ashley's store where the the item was purchased. Due to the fact that the invoice has my name as 'sold to' and my husband's name as 'deliver to' (address is the same), the manager delayed my return request on 9/13 because he thought that we may have been in a fight and I was simply being malicious. I am not sure how to interpret that decision other than sexist, which is against the law. The person who the item was sold to has every right to return the item without enduring personal questions about their private life.

Do not ever buy from this company or any of their products. We purchased a media chest from our local Ashley store, but did not want the one in the showroom. The drawers were not tight and would move six inches side to side when opened. I asked if I could pick the chest up from the store and they said yes, but I would still have to pay $50 for having it shipped to the store instead of my home. I asked if the chest would be delivered in a box so it would be protected when I took it home in my truck and they said yes it would. I called the store after 3 weeks and they said the chest had just came in that day.

I've purchase a sofa and chair along with a 5 year warranty. Well the sales rep explain that if it gets a rip, stain or even ink, all I have to do is call and they will have it clean. Well, I called and spoke with a representative. She had to find my information because during my move, I put it somewhere. Now while we're waiting for her computer, we were talking, laughing at things and joking. All this time being recorded, but not an issue for me. Well, after she finds my information, she then tells me that they cannot warrant my warranty because of the joke I made and I need to have the movers pay for the cleaning.

I purchased a brand new mattress two years ago. It was an expensive top of the line memory foam mattress. I had spoke with the sales person extensively about my medical needs and was guaranteed that the mattress I purchased would hold up and last for many years. After looking at numerous mattresses I decided on this one. I was insured that if there were any problems I would be taken care of. Less than two years later the mattress started sagging and when I would sit up to read a book I would sink to the box spring. I had them come out and they examined the mattress. Told me they would get back to me in two weeks. Well six weeks later I still had not heard from them. At this point I can't even lay in the bed without it sinking to the box spring. When I was told that there was no recorded manufactures defects and I would not be able to replace the mattress. I discussed the problems I was having again with the customer service rep and was told there was nothing that would be done. I have an over $2000 mattress that I can't sleep on in just under two years of use. I am frustrated and angry. I will never shop at Ashley's Furniture again.

September 1st after much comparison shopping, I bought a love seat and sofa from Ashley. One small problem, the love seat would be placed on back order, and I should have it in 3-6 weeks. "Okay, deliver them together", I said. Time passes. Yesterday I received an automated phone call that my sofa and love seat would be delivered this Saturday or 41 days later (5 weeks, 6 days). Today at lunch I receive a human phone call telling me that the love seat is still on back order, and they can "deliver it November 22", (42 days from this Saturday). "Would that be okay?" My response, "No, I'll be at your store in 10 minutes". Well they refunded my money in full (what choice did they have?). When I pressed them on the fact that they got to use my $1196.00 free for 6 weeks, without any penalty they kind of shrugged, and said they're not authorized to do anything. That's too bad, because along with never spending a penny there ever again, I am authorized to warn everyone I know that if you buy something from Ashley, and they mention "3-6 week delay" you're being lied to.

I purchased a sofa on 9/10/14 and have spoken to at least 7 people in their customer service center and at the store. They told me their server went down and as a result they can't schedule a delivery for me, even though they said the sofa is in the local warehouse. I've been told so many stories from their various representatives that I don't know who to believe. Unfortunately I didn't look at their Facebook page or YELP until after the fact. Looks like they always have delivery problems. Today is 10/6/14 and I still don't have my sofa and they still can't tell me when I will. WELL, I went to the store where I purchased it and cancelled the whole thing. I used my debit card to pay for it and the money was taken out of my bank before I got to my car, but now it's going to take 3 to 5 business days to get it back. It should be treated "same as cash." So I guess they stay in business by using your money for a month.

I purchased new bedroom furniture July 26, 2014 from Ashley Furniture in Fountain Valley California. I spent over $4,500 and was very excited about this furniture based on its appearance and other furniture I purchased from Ashley over the years. On Thursday October 2nd I received a damaged media center and one night stand was supposedly on back-order. The bed was damaged and had to be rejected. On Saturday Oct 4, I was supposed to receive the rest of my furniture and was told during the delivery that the media center was on back-order. I received a broken nightstand and there was a problem putting the bed together. This will be the third delivery that I will be getting from Ashley Furniture. Apparently my time is only worth a $100 gift card (so I will come back and buy something else at the store?).

This has been the most frustrating experience I ever had. I will never buy anything from this store. I have always heard disappointing stories about Ashley. Now I know it is right!! So Angry right now :( The bedroom set is still not complete :(

Bought a twin mattress from the Palmdale, Ca. Ashley Furniture. Had it delivered and was told by sales rep that they would pick up my old mattress. Drivers got here, delivered new mattress but would not take old full size mattress because of lightly soiled and stained. Okay. I get that and understand that. My problem is, why didn't the sales rep tell me that they would not take the mattress if it had some light stains on it. What old mattress doesn't have stains on it I ask you?? And why are the sales reps not trained by store managers to have their sales reps tell the customers this before the purchase is made.

I ordered this bench online to work out on something comfortable and I was pleasantly surprised by the comfort of the cushion. I love this bench!

I would never recommend anyone purchase anything from Ashley's Furniture store. Ever! I received a damaged dresser, nightstand, and bed, wrong color sofa and chair. I spend darn near $2800 and five out of five items were missing or damaged. It's six weeks later and I still do not have my sofa and chair. Today, I was just told by the repair person that my bed set is a "matte finish" and there's nothing to be done about the scratched up surfaces. The store manager or acting manager is a complete jerk when you call to complain who told me and I quote "Unlike other furniture stores we don't uncrate our furniture from the manufacturer so we have no way of knowing whether the furniture will be damaged or not" and "I've been doing this 26 years and that's just the way it is." REALLY??? Sure wish I would have know that BEFORE my purchase!!! Don't buy from Ashley!! That's MY recommendation.

I purchased a pub table and the additional warranty. After having this table for 3 months it warp along the seam. They replaced the top of the table. Now the paint on the table is chipping, I placed 7 calls into customer service after the technician come out. It wasn't until I called the BBB that they called me back. Their resolve was to yet again replace the table citing that it was due to improper cleaning and placing hot objects on it. It's a kitchen table-- why wouldn't I place hot objects on it. I was not satisfied with their response of replacing again.

Ashley Furniture has failed to timely address damaged furniture my mother bought that was covered under an extended warranty purchased 1/12/2013. She has contacted your company since January of this year through telephone calls, emails with pictures of damage, and has been to the St. Johns Town Center store location twice to get help. My mother is retired and a widow and has become frustrated to the point of requesting my assistance with this matter. I have personally made four calls in the last 3 weeks and have yet to get past the point of a direction you are going to take on this matter. I called yesterday and still have not received a call back. If you chose to ignore our repeated attempts to bring this matter to a close, we will proceed through the appropriate legal channels to make sure that some type of conclusion is brought to this matter. We will be finding all possible websites to post our displeasure with Ashley Furniture, the amount of attempts to get assistance to this matter as I promised by Shelby last week if we didn't get a response.

I purchased a couch from Ashley and before the warranty ran out the couch started coming apart at the seams. They sent someone out who sewed it up and left. It came apart again only this time it was worse. They are telling me there is nothing they can do because now the warranty has expired. Basically they sent someone out to sew it up until the warranty expired. When I called them back they said although they weren't required to do so, as a courtesy they would send someone out to fix it again. The second person didn't do anything to it. He said the couch should have been replaced the first time while it was under warranty and that he was going back to the store to discuss this with them. When I didn't hear from anyone, I called the store. They told me that I would hear from someone on Wednesday. I still have not heard anything from anyone and as far as I'm concerned, they didn't honor the warranty.

Defective fabric, furniture doctor says the leather didn't cure. All split and peeling. Bought extended warranty, not 2 years old. No children, no in direct sunlight, no reason but defective material only one of 3 pieces is a problem. Customer service is terrible, wait times average 1/2 hour to get transferred to voice mailbox. No return call ever. Poor quality, customer service is non-existent, have been waiting month for repair to call back with a pickup date. At this point I have no faith it will ever get repaired or replaced.

I ordered a couch from Ashley Furniture in Tyler TX on Labor day weekend 2014. I paid CASH!!! Told the salesperson when I wanted it delivered... Today I receive an email stating it will be delivered @ a completely different time than I requested & since I work @ that time I will not be home. After calling the local store 4X & being on hold no less that 10 minutes each time, I talked to "Candy" whose customer service skills were very poor. I will get my money back & I will not pay the restocking fee. This is the worst furniture store & any one who purchases from them are in for a large headache. They are unwilling to be helpful & are rude.

Got very excited to purchase our very first sofa and went shopping on Labor Day weekend. Found one store that was having a "great" sale and found a sofa that we really liked. Went through all the paperwork and got a delivery date of 9/19. Took the day off work and got too impatient to wait around for them to phone with the time for delivery. Now being told by a rude person over the phone they don't know where our sofa is and can't give me any time of expected delivery. DON'T EVER BUY FROM THIS COMPANY!!! Their customer service sucks and all they really care about is making the sale - once they get your money, you are screwed!

I will never buy ** from this place again. Sales associates just care about that extra dollar they're making off you. 1) The sales associate never told my boyfriend and I that we had to pay the tax upfront when she bribed us to come back for a "private sale". Then when we go to buy our couch, this lady says "oh so it will be $180 today." For what? I was not giving them a penny out of pocket. The manager ended up letting us just finance it. We waited 2 weeks for our couch to arrive, it finally came today. I come home to find a HUGE scratch in the cushion, so heated. Called them, never received a phone call back. Still waiting. I'm about to send back this couch as fast as I bought it. My boyfriend asks the delivery guy if he could help just move our old couch outside, the guy says "only if you tip me". Buying a couch isn't suppose to be this stressful. I recommend people looking somewhere else.

I purchased a Revolution sofa and love seat in 07/11. Within weeks I started have problems with the leather peeling. I contacted the store and they referred me to the Premier insurance company. They told me I couldn't file a claim because peeling is not covered under the warranty. After complaining for the last three years the store reps told me that there is a recall and lots of customers have been complaining about these particular sofas. After calling they finally decided to give me a store credit of $718. I was told I can find something different and I have to get them back their damaged sofa.

We bought and paid cash for a sofa on 8-30-2014. On receipt it has pick up date of 9-4-2014. Each time I have called to check I get different answers from each person all the way to management. To this day we have not received the sofa. Poor, poor business conducted at this store in Longview, Texas. We will never buy another piece of furniture from these people. I really hope they read these reviews because someone needs to make some major changes there. Very upsetting to say the least. Can't trust what they say, can't get our money back and it is not our fault. They can't get together on what their excuse is for us not having it. They told me yesterday it was in Tyler, Texas if I wanted to pick it up from there. Tyler is at least an hour from where we live in Avinger, Texas but it is ok for us to spend our gas and time if we want it before they deliver another truck next Thursday but there is no guarantee it will be on next week's truck. Poor excuse for business. Called BBB and reported to them also.

Purchased a sofa in May. Too big for room when delivered. Sofa left unpacked. Went picked another one. Received in may. Had to call - cushions flat a month. Received new foam for sofa and chair. It is now September, flat again. Called. Ask if I could get another sofa, hoping it would be of better quality. The answer was no, sending someone to repair in my house. The sofa is nice color but of bad quality. I want to get a different sofa.

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The sales rep told me if I ordered the storage trundle, I don't need to buy a box spring for the mattress. She didn't have the storage trundle, only the trundle bed, but told me it was identical, just with drawers instead of an extra bed, and it ran the length and width of the bed. The day they delivered the set, I noticed several damages on every single piece. I sent everything back. They redelivered the following week, and again, everything was damaged. The third time, I received a dresser, the bed was damaged, but I had to keep it because we needed a bed, and the nightstand, and chest were damaged, and got sent back.

Our couch was delivered damaged. We did not notice until the service center was closed. We called the next day and they said no problem they would order a new couch. After two weeks I called to see when it would be delivered, they said they never heard from us. We again told them what happened and they set up a service man to come and look at the couch. He took a heat gun to the crease and it did lift it but the padding underneath was still damaged and there was a mark left. He is trying to say a dog did it. You can plainly see it is not a dog scratch! They want us to use our warranty to get it fixed. I am sure another piece of furniture was placed on top of it! It has been almost a month and all I get is "Someone will give you a call tomorrow"!

I bought a blended leather sofa from Ashley on Labor Day 2011. Three years later, the sofa is a disgrace. It is peeling at the seams -- and has been doing so for more than a year. It is also stained from my dark wash blue jeans and I have tried all the allowable methods to clean it, to no avail. I didn't use any harsh chemicals or anything but soap and water. I spent $500 on this sofa. I live alone and I am not a couch potato so there has been no unusual wear and tear it. I have read the other Ashley complaints and I am flabbergasted that such a well-known company would sell such shoddy merchandise. NO COUCH SHOULD FALL APART AFTER TWO YEARS! Needless to say, I tell everyone I know about my crappy couch.

Purchased a kitchen table and office furniture (2 desks, one with a hutch). Ashley Furniture has no problem taking your money for a warranty. When you call to get scratches fixed, etc. they don't cover items that aren't just one scratch. Scratches over time aren't covered (and have to be reported within 5 days). But they don't tell you this before the sale and after they have taken your money. However, the salesperson (Indian girl) will lie to your face about what the warranty covers - to get the sale.

The quality does not present itself until you get it home. JUNK. We take pride and care in our belongings, no misuse. The faux leather is flaking off in MANY locations. The EXTENDED warranty we paid for is worthless. The extended warranty people say it sounds like a manufacturer defect. Ashley says, "Sorry you only have a year warranty." The couches are two years old. Will NEVER buy another product from Ashley.

Terrible furniture! Ours was defective and we reported it to the store within 3 weeks. Weeks of technicians and new cushions didn't help and we eventually had to return it - with a 25% restocking fee which turns out to be out of the industry norm. Store Manager Kristy ** is unhelpful, dismissive and disinterested. (Jim **, the sales manager, tried hard to helpful). We've submitted a BBB complaint.

We went to the local store on a very busy Saturday. Picked out what would be our first new furniture purchase in a long time. The sales person was helpful but overwhelmed. All the paperwork complete we were given a delivery date and time. The night before our merchandise was to be delivered we got an automated call at 6:55 pm. Telling us that we would not get delivery until the following day. I had scheduled to take the day off in advance so I could be there for the delivery. Now I had I take two days off of work. At a considerable cost.

Problems with table top: Anything I put on it, it marks the table. Would not repair or replace. Couch sags, had to reinforce with boards. Mattress sags on one side. My son's bed rail broke and they won't even replace a railing on it. The furniture is not made well at all. I bought the extended warranty. They will not honor it at all. They are rude and will not honor contractual agreements.

I purchased a kitchen table and chairs with 3 bar stools and a reclining couch made by Ashley Furniture. Each had a one year warranty. The couch was barely used as it was in a spare room. Two months after the warranty expired the leather began to peel and roll off. The chairs tore at the seams and the leather on them began to peel off too. Ashley will NOT provide any opportunity to repair these. Stay away from this company--they do not stand behind their products and warranty them for the minimum amount before they fall apart. It was not cheaply priced, but horribly made!

We have had problems with not one, but two table tops from them. We have had terrible customer service, and had to wait over 6 months and pay to replace a top that we didn't even damage. Got the second one and the exact same thing happened. I've been trying to get it fixed or replaced, so I called the customer service line again, and have never been spoken to with such disrespect as I did with these ladies. I'm very disappointed in my experience with Ashley.

I was having a mattress delivered. I was alone and in a two story. A truck with 2 men and another vehicle with 2 or 3 men came to my door. Two of us went upstairs to show them where to deliver mattress. After they left I saw my purse had been moved and my wallet was hanging out of my purse. Luckily I did not have my cards in there and no cash. Still I felt violated. I made a call to Ashley furniture, was told someone would call me back. No one did. I called again, was told the same thing. I sent an email to the company with no reply. I actually called the third time. I never got an apology or a call back. I did make a police report and even the police department could not believe that someone never called me back. SO BE AWARE..... watch the delivery guys. Probably better just to shop somewhere else.

When you spend $800 on a love seat you expect it to be good service. This was anything but. The couch was in months after said arrival. Additionally the pick up facility was dirty, the people were very rude, and the wait time was about 2 hours. It was completely ridiculous and I will never shop with them again.

I purchased a furniture set from Ashley Homestore over 10 years ago and it lasted very well through 1 dog and 3 children. So when It came time to upgrade our furniture I chose to go back to Ashley thinking I would get the same quality product. I was sadly mistaken. I went there in search for microfiber sofa and recliner similar to what I had in the past, because it withstood dog hair from poking through the fabric. I purchased the Eli sofa recliner and 2 matching recliners. Within 3 weeks the fabric began to show signs of wear on the corners of the recliner. During week 6, while my dog was chewing on a chew toy, I noticed a small tear in the fabric of the sofa. The rough end of the chew toy had torn the fabric in three different places. So I pulled out the protection plan I paid extra for to find it would not cover the damages made by the dog's toy. I then purchased a sofa cover to protect the sofa from more damages. However as days went on, the tears continued to split even under the protection of the cover.

We purchased a king size bedroom suite set along with 5 years Warranty Coverage and a Mattress Padding Covers... We weren't given the Covers because it was "out of stock" and that it would be delivered with the furniture two weeks later... Bedroom Suite Furniture was delivered but no mattress covers.. Called the store... Response was we have it in stock please come in and pick it up... We came in, and was told sorry we are out.. First Come First Served... A month went by after 5 phone calls and two personal visits to the store with the same response... We have it on back order and we will call you when we receive it... The furniture was paid for in full.... Today, September 5, 2014, I paid the store a 3rd visit to demand a money refund on the mattress cover... Paperwork was filed and I was told that I need to wait until the Corporate Headquarter approves the refund before being given the refund back.... I will need to wait at least until Monday to hear if the refund is approved or not...

I haven't even received my side tables even though it has been 6 weeks and I have called 6 times to find out where they are. I have been punted down the calendar on delivery dates each time and told they have not arrived or in a warehouse. Only after threats of talking to a manager and being kept on hold for long periods of time have I been graced with an address for the warehouse. I will pick them up myself. Ashley Furniture never once reached out to me as the customer to communicate anything regarding my purchase. To the point the other reviewers made, Ashley Furniture does not care about the customer, don't bother with them.

I purchased a whole dinning room set with 4 additional chairs. The Sales woman with a strong Russian accent pressured my husband and myself the whole time we were there. I finally purchased a table/cabinet and 8 chairs separately (of course the sales associate was happy because it was more money). Then we applied for a credit card and she said my limit was $10,000 and then proceeded to tell me we need to look at a new bedroom set, which we did not come in for and felt so uncomfortable that she tried to get MORE money out of us. It was delivered to our new home, which we were not living in, and now just moved in a month later and noticed that there are chips on the table and chair. Customer Service will do NOTHING for us. I am SO SO SO upset that she sold us a piece of ** table and chair. She SWORE it was solid wood and was a good piece. The ** at this store is NOT WORTH THE EXTRA MONEY. MIGHT AS WELL GO TO ROOMS TO GO AND PAY NOTHING FOR **.

Was convinced we had to have the top of the line Temprapedic and downsize from a king to a queen. There is an exchange policy but not on the $3000.00 base. Yes they expect you to buy another one if the bed is too small even if it's one week after. No they don't go over policies. The breeze that is suppose to be 4 degrees cooler doesn't work at all. After spending a whopping $6000.00 they apologize but say there is nothing they can do about the base. So now we have a king coming on Friday that will have to lay on our old box spring till we can afford the base. The bed will costing us $9000.00. I want to throw up just thinking about it. Be warned when buying from Ashley. They don't care after you hand them your money.

Before the arrival of our new baby, I wanted to replace our living room furniture and made the mistake of choosing Ashley furniture. I made the purchase and less than a year had passed before I needed to schedule a repair for our new furniture. Good thing I was gullible enough to purchase the protection plan to the tune of about 500 dollars. Well after the technician came out and took the time to explain the "craftsmanship" behind the fine products they sell at Ashley. The popping sound our 6 month old couch was making became worse. So I placed a call to the Company responsible for handling claims thru our protection plan. They sent someone out who stated that the popping was caused by a lack of lubricant on the springs of our couch and it was an easy fix. He also stated that the already completely compressed and flattened sofa cushions were the only grade of foam avail. "Maybe I could find an upholstery shop to beef up the cushions." However, he was gracious enough to order us a replacement set of cushions.

Purchased 11/17/2011, upholstery began flaking 03/01/2014. Contacted Vern's Furniture where we bought it. They said out of warranty, gave me a card for a furniture repair store in town. He came out, said it needed recovering and he would contact Ashley about it. He never called or came back. I emailed Ashley, explaining the lack of help from the dealer. They replied "contact the dealer". The sectional now looks as though it is 20 years old. We are now looking to purchase a new sectional and plan to get rid of this one.

What furniture store doesn't publish their prices online? This is neither eco-friendly (to comparison shop we have to drive to their store to get pricing), nor is it consumer friendly (again, we have to drive to their store, write down pricing and take pictures, then come back home to comparison shop!). I think I'll take my laptop and a drink into the store, get comfy on one of their sofas and comparison shop online while I'm there!

Let me help anyone out that is thinking of purchasing furniture from Ashley Furniture. First and foremost, don't. Secondly, if you absolutely think you must, make sure that your sales associate doesn't screw you like ours did. We purchased a couch, love seat and recliner from them retailing $2300. Paid $279 "insurance" through Montage Protection Plan. The couch is one and a half years old and the frame supporting the back of the couch broke. We hardly ever even sit on our couch. Filed a claim with what they call "insurance" company, aka Montage Protection. They decided they wanted to replace our couch instead of pay for the piece of wood that would fix it, but conveniently for them, our couch has been discontinued since we bought it in Dec 2012. Now they are not wiling to replace our set so we are forced to buy something that does not match our other furniture that isn't even 2 years old.

Well I, for one, was very satisfied with my purchase from Ashley's furniture. They delivered my items splendidly and everything was intact and very elegant. The delivery company was excellent with getting my items to me on time. I definitely had a good experience (:

My husband and I spent $5000 on a King bed frame and mattress. The mattress was one of the "zero gravity" mattress's with the top and bottom that elevates up and down. We bought this to see if it would help my husband's snoring. After sleeping on the bed for one week my husband could not get comfortable and was frequently waking up at night. It also didn't help his snoring. When we called the Ashley store they told us all sales were final! Seriously on a mattress I always thought you had a couple weeks to try them out. You can't lay on a mattress in the store for 10-20 minutes and know whether or not your body will be able to sleep throughout the night on it. We are now fighting with them and don't feel like anything will be done. I wish I had read all these disgruntled posts prior to buying the furniture cause I would have gone elsewhere.

Living room furniture quality was very poor. Cushions very bad. Didn't last a year for $2500!!

Bought sofa with extended warranty but after three years, I find out peeling leather is not covered. Should be zero stars for this company. It's going to the dump soon. I hope anyone who reads this will go elsewhere. If they go out of business, it will be a good day.

We purchased a recliner and sofa in fall 2013. Now less than 1 yr from purchase the recliner squeaks so bad when you sit in it that you try not to move around, very annoying. The cushions on the sofa are already losing support and only 1 person sits on it. We hardly use the sofa. The Ashley store we purchased from said the squeaks are normal because of the material used? Wow what a lame excuse, who made it with these materials. Would not suggest buying anything from Ashley unless you do not really care how long it lasts and do not expect any customer service.

Well... Where do I begin? I ordered over 4,000 dollars in furniture to furnish my new apartment. I signed my lease on a Friday, set the delivery for the following day. The window of time I was given was 9:45-1:45. At noon, I decided to call and check the status of my delivery, only to be told it was pushed back until next week!!! Back and forth phone calls and they were able to set a date of Tuesday (today) between 3-7. I explained I would have to leave work early but if this was the only day it would have to work. Tuesday morning, I call to confirm... and GUESS what?! Nothing on record indicating my things would be coming until Saturday. Got through to a manager and was told for SURE my things were being delivered between 12-4 TODAY. She then called back to let me know it would be closer to 12 within that hour. It is now 1:15. I called the number again and was greeted by a lady who had no idea what I was talking about and has to now call me back... WHAT DOES IT TAKE TO GET FURNITURE?!

Purchased Ashley furniture Electric, full grain leather love-seat. My husband requested to see only full grain leather electric love-seats. He did not want any bonded leather product. We were assured by both salesmen that only a couple of love-seats were indeed full grain leather of which we had purchased one of them. In less than a year the head rest area of chair rapidly started peeling. The peeling material is stretchy and so thin it rolls up like a scroll shape. Took pictures and faxed to warranty service. Now being told to contact franchise direct because it is more of a quality and material issue, I will. Would like to know if they really carry full grain leather!

They had a sale on demo leather couch & love seat, 3 coffee and end tables. Was a good deal but when my wife called to get the "used chair and chaise" added on, the price went up to $4400 from $2400. We pulled the coffee and end tables out and added wrought iron of same quality. Basically they were shafting us on the chair to cover their loss on the couch. $1400 for a small leather chair, same as couch? LUFKIN TEXAS, THEY'RE ON CRACK as well as serious liars. They continually tell you what seriously premium products they have. Has anyone on here seen more than a one or 2 star rating? Quality is like service... crap, just read on. They also will pull your credit 3rd party without disclosure. Then will lie through their teeth about it. Day before they wrongfully pulled my credit, I received a Marriott 24k card and these high interest punks give me $5k. Beware of Lufkin store, for sure my second major problem with them. Never again.

We have placed a furniture order on June 28, 2014 for a new bedroom set for my daughter. To date, we have had 3 deliveries of damaged furniture. Customer Service has been contacted multiple times and the first time, they were nice but after the first time, nothing but RUDE. Our salesman in the Cherry Hill Store was great but that will no longer be enough to make me ever step foot, let alone order another piece of furniture from Ashley again. We are supposed to have a 4th delivery this Wednesday but I have no faith it will be undamaged. We were even offered to keep the damaged furniture for a small amount of $ off. It's like this is routine for them. My husband and I have shopped at Ashley for over 10 years and almost every room in our home is done by them but NEVER AGAIN. This has been the WORST experience in my life and going on since June 28, 2014. It is now August 16, 2014 and still not right and nobody is making good of situation.

We order a living room couch and chair set, the couch and chair are cheaply (it was a floor mold that was on cleanse) made which we we didn't notice when we took them home. We also order a table and chairs for the dining room which would be delivered in about two weeks. When it was delivered the table was damaged and was getting reordered from warehouse then we didn't get the arm chair that goes to the table. We want everybody not to order or buy from Ashley or any store that carries from them. You will be very disappointed.

Me and my husband ordered 3 full bedroom sets and two full living room sets. Upon delivery one of the delivery/set up guys damaged one of our end tables. I sat there and watched him do it and then continue to try and hid it. Just as they were about to leave and have me sign for the delivery and set up slip. I insisted on checking every piece of furniture with the main guy there and showed them the damaged piece. Was told that they would just have a new top for our end tabled shipped to our house and he explained to me how to remove the legs and put them on the new top and even stated we would the have an extra top if something were to happen to the other table.

Thirteen months ago, we purchased two sofas from Ashley's. The quality of the material is extremely poor. Our children are all in college, it's just my wife and I at home. The color is peeling away from the material. I called to complain, they said sorry, it's thirty days out of warranty. I ask if there was anything they could do? They said if I purchased the material, they would send a technician to replace it. Well it's been nearly ninety days and they have made two appointments. The first appointment, no one called or showed up. The second appointment, they called and canceled. When I call to get answers, all I get is the runaround. Yesterday, I noticed the material was starting to split. My wife is embarrassed and will not invite family or friends over to visit.

I have a 3-year sofa that the material is splitting and Ashley will not stand behind the repair. I purchased the protection plan and it doesn't cover the leather cracking. I'll never purchase from this company again. Cheap products.

We just moved into our new house and my wife gave our old sofa and loveseat to our son. So she went to Ashley and picked out a sofa and loveseat, dining table and a desk and chair for my office. We were told it would take 3 months to get our furniture. I didn't understand why it would take so long but we said ok. When it arrived I understood. First of all the stuff is made in China, so that's probably why it takes so long. If I had known that I would not have bought it. Second it’s the crappiest stuff I have ever seen. There is no kind of cushion on the couches. Tried to sleep on one - like sleeping on a board. The dining table chairs cushions flatten out when you sit down. No support whatsoever. The screw hole plugs keep falling out. The desk came broken and the chair broke after a couple of weeks.

Have you ever felt discriminated by a salesman or anybody who thought that he was better than you because you are a woman? How about being treated like a second class citizen because you are not **? Well, this is how Karry, the owner and store manager of Ashley's Furniture Calgary Heritage HomeStore treated me this afternoon! My husband and I decided to buy a sectional for our basement. We are quite excited about this purchase as we are normally savers and not spenders. We previously had pleasant dealings with Ashley's three years ago and were hoping for a repeat experience.

We purchased a faux leather couch & loveseat from another furniture store that sells Ashley furniture a couple of years ago. We have no pets or children & do not rough house our furniture. We noticed that the material is breaking down (cracking & peeling). Have contacted the store where purchased as well as the head office. We were told they do not guarantee material after 1 yr. This is absurd!!! WE expected our furniture to last more than a year!

Purchased 2 leather sofas from Ashley. The back of one, the leather is wearing out. Ashley said the warranty is good only for 1 year. They said I need to get someone who repairs leather. Not a good answer after spending a few $1000.00. See photos.

Purchased 4 piece living room set, synthetic leather. Within a year and a half it started to peel off. Also Purchased 6 piece dining room set with 2 extra chairs at 175 each. Same thing happened with chairs. They told us it wouldn't cover, even though we were told it would by sales man.

When my first furniture delivery arrived (May 2014), the dresser and media console were damaged. It took three more attempts to receive a dresser that was satisfactory (not warped). That's five days of waiting on deliveries, counting the service technician who came to investigate the extremely warped dresser. The quality control is ridiculous. And they owe me for all the time I've wasted on them!

I spent almost $2,000 on a sofa and two recliners. When we got home with them, we were disappointed to see the quality of the furniture, cheap thin cork board. Nevertheless, the furniture was pretty. Within a couple month, had issues with the back of one of the recliners breaking (due to the poor quality). The left arm was also wiggling and the second identical recliner's cushion had "went out". We made numerous calls to the store in Burlington, WA (where we purchased the furniture from) only to be told to call this 800 number to call in a warranty request. Apparently these guys are out of Texas and have a reputation for not returning calls.

About 3 years ago, I spent over $6,000.00 on furniture for my new home. I always trusted Ashley Furniture as my source of home furnishing. Of the items purchased, I bought a 5-piece leather sectional for my living room! Within a year and a half, I started noticing the color on the seats was diminishing and becoming discolored. I called the service department requesting service because the salesperson promised that anything wrong would be fixed.