Ashley Furniture Reviews

My wife and I ordered >$3,500 of furniture from Ashley Furniture in Bowling Green, KY on 02/12/15. We still don't have it. Out of 3 recliners, 1 loveseat/sofa combination, and 1 table; we received the table and a poor quality loveseat/sofa on schedule (5+ weeks after placing the order). Since that time they have come back out and delivered 1 of 2 matching recliners. We have still never seen 2 recliners and the promised new loveseat/sofa (replacement for the defective unit). Multiple deliveries have been scheduled and then cancelled at the last minute with excuses like "your furniture never arrived in our distribution center" and the best of all "your furniture got here but it was mislabeled and really isn't your furniture".

Ugh. My fiancee bought this furniture right before we met 3 years ago. We have had Guardsman out numerous times, one time they approved a request and fixed a broken (shattered) dresser drawer. Gee, thanks. Never mind the missing finish from the coffee table, end tables, peeling couch, beat up bed frame. Who cares that thousands of dollars were spent after they completely DUPED my fiancee into believing their furniture was high quality. In the beginning, he told me how "high end" their furniture was compared to the cheaper places, how they had shown him comparisons. Oh, that's great. Because after moving the coffee table to vacuum the rug, the leg splintered.

We bought furniture from Ashley twice now and the first time wasn't too bad but this time we have had troubles with them. At first when the delivery guys game into set everything up; they dragged my daughter's desk and dresser across the top of my newly put down tile. I called and they sent a tech out and he said there was nothing he can do they will have to bring new out. Today is the day and when I called Ashley, she said "we never confirmed it," and of course yet we did.

Now that I'm on here I see this is a recurring issue for Ashley. On 3/29 I ordered an "Ashley" mattress and motorized base for $3,000. They set the delivery date to 4/10 and on 4/8 confirmed that delivery would be 4/10 between 12:30 and 4:30. On 4/10 they call me to inform me that I need to confirm my delivery date for 4/14. Now I gave my bed away this morning expecting the new one, I took today off of work and can't take any more the rest of the month but here's the kicker. When I called the store they told me they'd see if another customer ordered the same bed and they'd see if they could grab one. So basically, there's a very good chance that another "angry" customer yelled loud yesterday and got my mattress.

I bought a bedroom set in January 2013. The dresser is coming apart. Ashley convinced me to buy insurance from Guardsman to cover the set after the 1 year warranty. The Insurance was not cheap and now Guardsman is telling me they don't cover furniture falling apart. Ashley misrepresented the insurance and needless to say, I would never purchase anything from either Ashley Furniture or Guardsman ever again. What a ripoff!

I bought 1800 dollars worth of furniture from Ashley's to furnish my new apartment. Sofa, chair, TV stand, Sofa Table, Dining table, and 4 dining chairs. I actually have no issues with the anything aside from the sofa and chair, the two most used items on this list. On arrival, I actually turned away the chair because one of the legs were turned wrong, leaving it pointy at the bottom, did not sit flush on the floor. 2 weeks later, I got it back and now, most of the legs do not sit flush with the floor and digs into the faux wood linoleum floor and the sofa, is very uncomfortable, the cushions are nearly flat and there is a weird indention now on the sofa from the cushions where we sit most often. I won't be buying any more sofas or chairs from Ashley's.

I purchased chair & ottoman on 3/22/15. Not until I signed the purchase agreement did the salesperson inform me that delivery of the furniture would take 2-6 weeks! I was not happy with that at all and she assured me it should be closer to two weeks. After two weeks passed I called and was informed that they are low in stock in the particular set and it could be another 6 weeks before delivery.

I would not recommend Ashley Furniture, the prices are cheap for a reason because the units fall apart and even though they say the furniture is under warranty and the owners care about customer satisfaction...not true. I've been waiting almost a year for replacement drawers. I've gotten three different shipment dates and then someone cancelled the order twice. I call corporate and spoke to a woman who chewed me out - told me they are independently owned and there was nothing they could do and hung up. Don't waste your money. Invest in a product that will last and is backed by a company that does care about quality and value their customer.

My Husband got a sofa bed, chair & ottoman, needless to say all 3 parts the leather is peeling off. Mind you this is in our living room that no one ever sits in. The furniture is awful & when I call because I no longer I have the receipt, they tell me they can't do anything. I have given the Serial # pictures And all this I just insane, I will never buy from them again.

We have spent over $15.000 with this company. They talked about how good their premier protection was. So we wanted to cover ourselves cause you never know what can happen. I noticed my leather on one of the table seats was peeling so I went to the store and they said it was covered under the 5 year coverage. I called the protection plan company and told them what was happening and before I can barely get it out she said it's not covered. So please tell me what is the use of buying the plan if it is not going to cover the parts that needs to be repaired. Now I don't know if they sold me real leather or not. I will know next time. And I just bought a bed 3 days ago. Signed not satisfied.

February 16, 2012 I purchased a Durablend Black Reclining Sofa ** and also purchased the Durablend Black Reclining Loveseat w/ console **, and purchased the 5-year Extended Warranty **. The seating surfaces on the couch are peeling off life like a person who had bad sunburn. The recliner is broke and had gouged my wood flooring badly. I called to file a claim ** and was informed these issues are not covered. I really loved the looks of the set and when told about the extended warranty I could get which would cover anything that could go wrong with it in the next five years I was sold!

It seems a lot of people have had bad luck with Ashley. My family has been shopping at Ashley in Amherst NY for the last year or so. We have always had great service and help although the associates can be pushy. All of our furniture has been great. We purchased a patola park sectional last year but sold it due to a relocation. Recently we purchased a couch, loveseat, bed set with dresser, end tables and a mattress and although we got a great deal, the delivery is delayed for 6 or 7 weeks. Very annoying and it sucks that most of you have had terrible experiences. Just be sure to get everything promised in writing and signed by multiple employees.

I purchased a couch from Ashley Furniture and I also purchased a 5 year warranty with it as well. A year or so went by and one of the heating pads in the seats stopped working, and there was also a small nick in the couch as well. I called GBS enterprises and told them the situation, and they sent a local repair man out to fix the problem within 2 weeks or so. He took care of the nick the best he could and told me that they need to send him a new heating pad so he can come back and install it. A month or so went by and didn't hear form GBS or Ashley Furniture. I called them back, and GBS said they needed to get a hold of Ashley Furniture, and they said they would give me a call back which they never did. I then called again and they said the same thing, and never called me back.

I purchased a bedroom set Feb.10th, 2015. I was scheduled for delivery March 2nd only to receive a call on Feb.28th to learn I had been rescheduled to March 31st. I received my bedroom set, the bed was damaged, the dresser is wobbling, bed rails broke, nightstand damaged and last but not least I had no mirror for the dresser. I called March 3rd and spoke with the rude and lying manager **, whom I been corresponding with since the whole delay of my furniture.

I bought my bedrooms set last year and it broke to pieces in less than six months. Their furniture is not made of real wood. It was made of some cardboard type material. That thing only lasted four months. Please save your money and go somewhere else.

We have no children. It is just me and my husband. Couch is ripping apart. The couch is a year and 5 months old. The store said there is nothing they can do, it is out of manufacturer warranty. Called corporate. Sent photos, filled out forms, emails, phone calls. They said it will take 6 weeks before responding. They call me and say nothing they can do and it was normal wear and tear! Bull!!

Delivery was 5 weeks. Recliner did not operate. Called service. Was told they were a week out and service call would be during mid day. Explained they needed to be more customer oriented and not expect one to take a day off work for them to fix a problem that should have been identified prior to shipping. Yet to get resolved. Will see. Certainly no one contacted gave a hint of customer support.

They reported my account on all 3 credit reports as being more than 30 days due on one or more accounts. I am the primary account holder, my husband was managing this account. When I called to inquire about the report they stated they did not have a number on file, therefore could not alert me of a past due balance. This is poor customer service.

My furniture is falling apart. It is just me and my husband here. Customer service is a nightmare. Had this furniture a year and 5 months so now it is out of warranty. The communication with this company is horrible. Update:3/27/15 Corporate called me and said it is normal wear and tear. Are you kidding me? No way. It is just me and my husband here. No kids, no visitors, nothing. Still no phone call from corp. Manager. I did get ahold of the Springdale manager who was a nice man and tried moving the issue up. I can't believe they would not send a tech out to even look at this prior to my blood pressure going up. I'm honestly done buying anything. I'll throw bean bags in the floor!!! I'm soo done. :( I love this furniture I really do but this is so not right. Their quality is an awful.

I bought four rooms from their store in linden NJ. After three weeks i had them missing two beds then they send me two beds after 100 phone calls. But again one of those beds missing the railings. And now back to phone calls again. Never recommend them to anyone.

We were in the Decatur Ave store in Las Vegas NV. We liked a sofa, but were unsure if it was what we wanted. We were told that there was a sale at 35% off one item and to hold that price, we should put down $150. We asked if we could get the money back if we changed our minds, and were told by two salespeople that yes, we could just call and cancel the sale.

I ordered a couch from Ashley, they never called me for delivery. Never called me back when I inquired about a bed and I've been waiting 3 months for a $400 couch part that I was just told they never ordered. They are terrible!

Went to Ashley Furniture to buy a kitchen table and 4 chairs. Had to wait 3 weeks for it to make it to the warehouse. The table was damaged had a crack in it. The chair leg was chipped and they still try to give it to me. Ask for a supervisor or manager, waited for an hour and 20 minutes and still no manager or supervisor. So I gave the table and chairs back and went to the original store red purchased it to get a refund and they told me that they couldn't give me a cash refund even though I paid in cash. They said that I have to wait 2 to 3 weeks for a check to come in the mail. Needless to say I will not be shopping at Ashley Furniture no more and would advise anyone else to stay away. Their customer service sucks - was not very helpful at all. I'm very disappointed.

The furniture they sells is junk. I bought a recliner couch and love seat recliner over 2,000 dollars 3 years ago and the cover started to come off. Went to store. They said it had 5 years warranty on the material. They will furnish the material if I pay to recover. That don't sound fair to me. It look like they should recover it too. Ashley Furniture in Gonzales, La.

I had purchased a table and 4 chairs from Ashley Furniture. I had spent over $1000. The table came cracked. The chairs were chipped. They couldn't find all of them and all the boxes were already torn open. There was no supervisor or manager to talk to. No one would help load the stuff in the back of the truck so we had asked for a refund. They told us to go back to the store that we had purchased it from. The store says that they can't give us a refund in cash. That they have to mail us a check yet we paying cash. I would advise no one to shop at Ashley Furniture. Your product will not be satisfactory and their service is horrible.

I was sold a warranty that would cover if the sofa, loveseat, chair and ottoman fell apart or ripped or even if the cats tore the fabric. 4 years ago. Well, yesterday I found 2 seams that have come apart on the seat cushions, all at the same place on each cushion. Looks like the thread came out or the fabric is unraveling at the seam. This should be covered, right? NOT! Not covered by the warranty... I paid an extra $130 for 5 years of no worries and the insurance said this is not covered and neither is cat damage. This is insane $3000 for furniture that doesn't even stay together for four years. Now I understand why Ashleys never sent me a copy of the warranty. And why they did not have one on hand that day I bought the furniture and the bogus warranty.

We purchased DuraBlend couches from Ashley Furniture 9/3/11 in Boca Raton, FL for $899.95 which started flake and come apart at the 1 year mark. Having the 3 year in Home Service they came over only to say it was "normal wear and tear". Not true.

We ordered a couch and loveseat from Ashley Furniture. They told us we would receive both pieces on Feb 7th 2015. January 22nd we went in to ask for our money back because we wanted to get furniture sooner because we had fold-out chairs and a futon to sit on and my husband is on disability due to back and leg problems. We were treated very rudely by their employees. They told us then that they had an "all sales are final" policy that wasn't mentioned at the time of sale. They also told us that we had signed a contract with them and that the furniture was being made especially for us. Later we called their customer hotline and was told the same thing and that our furniture was being delivered on two separate dates. We called because our loveseat piece had not yet arrived. They told us that it was on back order and that it would arrive by March 21st!

December 28th 2014 my husband and me went to the Plymouth meeting store and looked through the stock. We found a three seater and love seat we liked so we spoke with the sales person and ordered it. We got the insurance to cover it just in case as we are expecting our first child so wanted something of good quality. It took 4-5 weeks to come. We have it now 6 weeks and noticed within the last three weeks the lacquer that they put on it is coming off and exposing the leather that they dye before they lacquer it. All this has happened on the back padding where your lover back would rest, this is on the love seat as this is where we sit.

Bought the sofa/loveseat and the 5 year warranty 4 years ago and needed to get repairs on the cushion around a year after owning it. Then needed the arm repaired for cracking and peeling 2 years after owning it. Now 4 years later and after replacing 4 cracking/peeling cushions there are now three peeling areas on sofa and Ashley won't uphold my warranty for "accumulation" issues. They state since there are multiple issues with the sofa that the warranty isn't applicable, that it is the owner's fault. Ridiculous! Crest is the company that enforces the warranty for Ashley and their staff have been horrible. One delivery man asked for a beer, another time, after waiting 3 weeks for my couch to be repaired and delivered, the wrong couch was delivered to me instead and I had to wait for my correct couch to be delivered again then afterwards.

I purchased a sofa, love seat and two ottomans on March 14, 2014. I was told to call in a few days for delivery date. I called the number on my receipt for delivery on March 17th and was disconnected two times. I finally called the store and was told it would be delivered the last week of March. But not given a exact date. I was told they would call me with this information. On March 26, I had not received a call so I called again the number clearly listed on my receipt for delivery. No one answered. It rang and rang. So, I again called the store. I inquired about why I couldn't reach anyone about delivery and was told I must have an extension number to reach anyone. It doesn't not list any extensions on my receipt nor does it say that when you call the delivery number. Then I was told my order was on delay or back order. No one bothered to call me regarding this matter. I was told they make the furniture to order. Really??

Purchase our 5,200 bedroom set cash. Jan 13, 2015. Ashley's has made 3 trips to our home. Bring pieces of our bedroom set... Still waiting on King Mattress and 2 Box springs. We got a call yesterday that they will be delivering "ONLY 1 Box spring" on Friday March 27.... We have told them to deliver the mattress and box springs all at one time! And then we're told the other box spring and king mattress is back order.. since January. What the HELL!!!!!!.. Why do they sell something they don't have? We were told they had them in stock the day of purchases. I have talk to many people from customer service to warehouse delivery and order department.... even an e-mail CEO.... Oh "then I was told the orders were filled" first come first served, buy sale!!!!! I'm be on PISSED!!!!!

DO NOT SHOP AT ASHLEY FURNITURE OR PURCHASE THE WARRANTY PACKAGE FROM MONTAGE. They don't honor their word, they take your money and they use every loophole possible. I have been trying for 6 months to get my brand new sectional repaired, after totally being frustrated with Montage coming out over three months and still not repairing it, I demanded a refund for the warranty. I still haven't seen it, if you call the company they don't allow you to speak to a rep. You can only fax information. This is a horrible way to take advantage of a single mother. DO NOT SHOP AT ASHLEY OR USE ANY OF THEIR SERVICES! TRUST ME THEY ARE CROOKS!

I should have checked online reviews before buying the recliner from Ashley Furniture. AF sent flyers for few weeks, advertising warehouse clearing sale. So, my husband and I went to the nearest AF to buy a sofa. After talking to a nice lady who works there, we ended up buying a loveseat recliner for $1000. The lady said that it would take about 2 weeks for the delivery but usually it takes less than that. She also mentioned that it could take up to 6 weeks at the latest. I was not happy about the waiting time but I really liked the chair so I said it is ok. For some reason, contract said 2 to 8 weeks. So, it was wrong from the beginning. I just didn't want to see it.

I bought a bed yesterday, paid in full even though the bed was back ordered for 3-4 weeks. I get home and realize the bed I just bought was too big for the room, so I called the very next day to cancel. Should be easy enough since the bed is back ordered for 3 weeks right. Wrong! I am told I cannot cancel. There are no returns and no cancelations, which by the way they did not tell me any of that! So now I have to go pick up a bed in 3 weeks that won't even fit in my room.

After only two years of having our kitchen table and chairs, the finish on the top of the table started coming off. It looked terrible. I had to hide it with a tablecloth! (A couple other parts to the chairs were coming apart also, but that was not as concerning because we could somewhat fix them.) When I contacted the store they said they first said they only had a record of us in the computer as buying a dresser. I told them we had bought a bar w/stools, a complete bedroom set, and a kitchen table with matching barstools.

Bought living room furniture - sectional couch and tables with 5 year extended warranty from Patchogue, NY store in May 2014. Should have known not to when I learned before I made the purchase that all Ashley stores are independently owned and all have different warranty policies. The couch section has settled very differently than the rest of the sectional. It has also broken the frame 3 different times in different areas. I have had them here twice already for the frame poking thru the leather in back of the couch. The last time was last week, when the tech fixed it he said he saw where it was fixed and was broken in another spot due to poor build. He left and later in the day we noted it broken the same place he had to work on it.

We had problems from the very beginning on a top of the line 7-piece leather sectional that was delivered on Dec. 27, 2013. It started with the order being written incorrectly. The result was that the wrong pieces were delivered and it took 3 weeks to get straighten out. Within 6 months the leather on the back of one recliner began literally peeling! Ashley replaced that piece. Now, in March of 2015, less than 6 months later, the same recliner is peeling again. This time they refused to replace the whole recliner but sent just the back cover. When the installer arrived today to replace the defective piece he realized it was a different grain. He left taking the piece with him.

Ordered 2 recliners Jan 30th, told me I could receive them March 7th. Never happened then march 27th, not going to happen. Now they want me to wait until April 28th to see if they come in. They are the manufacturer, they cannot find out or ask why they are not done yet???? Customer service at Home office in Charlotte NC said you can wait or whatever option you want. HMMM they can't tell me how long it would be. So my option: get my money and then have to go shopping again. I wish I would have read the reviews before I went there, happens a lot!

Ordered a sectional sofa in January. Said it would be delivered in 3 weeks. Two months later I am still receiving calls delaying our delivery for even longer. Tried getting refund but they claim to have placed our money into a financier that does no refunds. Then tried to withdraw payment on the sofa I have yet to receive. Horrible customer service with no help or useful insights. DO NOT GO HERE!

I would not advise anyone to go to this company. They are rude, disrespectful, and they are very much so out of touch with good customer service. They are very rude and do not return phone calls. I would not recommend anyone to buy anything from this store, no matter what city. I have been trying to get my furniture for about a month. No one attempts to help you. All they do is talk down to you and offer you loaner furniture, so if that gets messed up that's something else you have to pay for. What a joke.

We bought a couch and loveseat from this store and were promised delivery March 20. Now it's April 6 for a schedule date but no guarantee the couch will be ready for that date. They want us to accept the matching pieces before the couch is ready. We do not want a partial delivery of furniture, all or none. I would NEVER buy from this store in Jacksonville FL again.

There were two Ashleys mattresses available - both were very firm & unacceptable. We upgraded & paid an additional $370.00 for a softer mattress which was a Serta or Sealy & was later said to be a Sealy. The delivery people delivered the original firm Ashley mattress & removed the plastic cover. After calling the sales lady she refused a return because the plastic cover had been removed. After talking to the Mgr. he also refused to replace the mattress. My wife is in tears with pain from a bad back when she attempts to sleep on the very firm mattress and sleeps on the couch.

After being told that all furniture pieces were in the distribution warehouse a date was set up for delivery in 3 different emails. It was delivered on the correct day but the 1st thing out of the delivery man's mouth was that he didn't have all the pieces but it would be delivered that evening. I started calling just to make sure....now I have to go thru everyone except no one can connect me to the distribution place....only contact they have with them is through email but assured I will get a call. Well after 2 trips to the store....no one will answer the stores phone. It's been 7 hours and no has called or can tell me when the rest will be delivered. Will never purchase from Ashley furniture again. The one good thing I can say is that the customer service manager ** was most helpful and professional.

I purchased a Mattress at Ashley Furniture Homestore on 5/10/2008 for the total amount of $1422.02. I purchased all the recommended items, such us a "Common QN Box" for the support of the mattress; I also paid delivery charge because I was told that unless Ashley Furniture Homestore delivered the mattress that it would ensure that the mattress arrived at my home without undergoing any damages. The sales person never told me that I was required to purchase a Mattress Cover to keep the warranty intact, Sealy's online warranty does not require that I purchase a Mattress Cover. Sealy's Warranty package was supposed to cover my mattress for 10 yrs from the date of purchase. Here is what they are saying to evade honoring the warranty. If the mattress was not covered with a Mattress Cover, which I didn't have, the warranty is void.

Bought a 14-piece bedroom set plus a media stand, extra night stand, mattress, and box spring and spent a lot of money. Since our purchase over a month ago they have been to our place 5 times to exchange and fix the furniture and still we are having issues. I finally got fed up with the store, which will never return a call, and called the corporate offices. They were just as unhelpful as the store. All they tell you is that they will email and call you back, no callbacks ever. It's gotten to the point where I want them to take everything back and they are refusing to return everything.

Ashley Furniture in Orange CT is horrible!!!!! ** who helped me pick out furniture was excited to help but when it came down to delivery dates, he lies about when my furniture was coming in. He gives me dates and they never come in then pushes back the delivery date a week at a time. I can't get in touch with him. I have to keep chasing and calling Ashley to find my delivery date. I can't cancel my order because they will charge me a 30% restocking fee when the furniture hasn't even left the warehouse yet. He lies and say they are waiting on 1 piece of item to come in then it's ready to ship but keep changing the story. I'm sooooo fed up with Ashley Furniture. They lied on my receipt and said I was aware about the 2-3 weeks delivery but that was a complete lie! These people are not to be trusted. I would never recommend this place to my worst enemy!!!

My wife and I bought a new dining room set (dinner table, 4 chairs, and bench), new sectional recliner (Toletta wedge zero wall armless recliner model # 5670119), and new night stand from Ashley Furniture Home store 7310 Miramar Rd. San Diego, CA. At the time of purchase we were told we would receive our furniture within two weeks, but 3 weeks after the purchase we still had no furniture! We finally got our furniture, but about 3 months later, one of the reclining mechanism on our sectional broke. Ashley sent out someone to repair the problem, but it took them 2 weeks to send someone out.

I purchased a queen size bed from the Broad st store. After I got it, it was so small that I want to exchange it for a king size. It has been 2 weeks now and I still be told something different. My husband left to another store and brought another bed. This place is crazy, I will never buy nothing else from Ashley.

We went to the Ashley furniture off Bryan Irving and dealt with a sale lady named **. We bought several pieces of furniture that was approximately $6,000 dollars. At check out time we had a charge for $500 for a protection plan we didn't ask for. I caught it on the bill and reluctantly went ahead and agreed to the plan because the price she quoted me did not go up. The sales person went over the bill and we talked about every piece of furniture and she pointed to it as she went over the bill. When our furniture arrived, our $500 ottoman was not on the truck. What a coincidence that it was the same price as the protection plan. When we called to ask about it we didn't get any help. When we asked to talk to the sales person, she never called back.

We purchased a sofa and loveseat from this company and it started to fade 3 months in. We contacted the company and they asked if we purchased a warranty. Answer - no! Result, we were referred to an affiliate company that would sell us some touch up paint or dye. This lead us to believe that Ashley already knows that this stuff fades and is sub par. Why we bought from this company, I can't explain. Will we be back? No! Will we warn others? Yes!

I ordered a sofa and loveseat combo in Feb of 2015. It was delivered in June of 2014 when we moved into our home. In Nov my loveseat broke, I called the store to have it repaired. The girl I spoke with informed me that she put it in the system and someone would call me the following day to schedule an appointment to come and look at the loveseat. I called on a Sunday and was told by Monday to expect a call. Well I waited a WEEK and heard nothing so I decided to call the store again. I was given the number to directly call the warehouse that schedules all the maintenance calls. I asked to speak to a supervisor, he then got on the phone and said, "Well we have been really busy and backed up and haven't had time." It's been over a week at this point and he hasn't had time???

I recently bought a nice sectional couch on 2/12. The sales representative told me it would take a week or two for it to be delivered to me (as I'm in the process of filling out a credit check) then after I'm approved for it, she tells me it won't be until 3/12 until it's ready for delivery. I'm already upset because I just was told way before then. Now a month later when it's supposed to be delivered, (and the couch is paid in full of a grand) they call to say it's been back ordered and I have to wait 2 more weeks for it. At this point I'm extremely irritated, and request a full refund. They then say that they have to see how this transaction is going to take place because I paid it off and it's "my" furniture now. No, it's not. I have yet to receive a call back for more information on my refund. I will never purchase from this company again that's for sure.

I purchased a set of Ashley couches and in 2 months the padding and the frame work look as if a 500 pound person used them as a bed. They sink in and the pillows are flat. So I call Ashley, since they stand firm and promote the great quality and warranty. Which turned out to be a total loss. They don't stand behind their product at all, basically you're stuck! There is no refund or exchange. I will never purchase any of their furniture again.

I live in Houston and went to purchase a bedroom set and living room set at the Ashley store on San Felipe St and OMG the rudest "team leader" I've ever met. I told him if they do price match which he said yes. I gave him my paper statement from another furniture place and he said "Oh yea no problem." Well he comes back after 45 minutes of waiting with a statement for a DIFFERENT kind of bedroom set that I didn't ask for. After asking him again if he was price matching the one I had gave him when I walked in he said "Oh you really wanted that one. OK let me see."

So I decided it was time to buy a new bedroom set, after not having one since I was a kid. Went all out and bought the Shay one. Beautiful, beautiful, beautiful. Total cost with everything $3500. Totally worth it (in my mind). Had a great sales guy who promised me the world. Went into the store on 02/21/15. I was told the bed was on backorder but I could have everything else by 02/28/15. I asked the sales guy, if I waited for it to ALL be delivered together, when can I expect delivery? He said I could have everything on 03/08/15. I thought that was a bit long but I said ok. March 8 comes along and I get everything but my bed. Actually I got the headboard rails but not the foot board. WTH? Didn't he promise me the extra week I waited would guarantee my bed? I was furious.

We have a couch that is 10 months old and the springs and cushions have collapsed. Contacted Ashley furniture and they sent furniture Tech to repair it. I asked repairman, "Where is this junk made? Is it in China?" and said "Yes." The repair was altered and it looks horrible. I contacted Ashley - told them this is unacceptable and they said it was restored to showroom condition. Well if you call this showroom condition where they took the old cushions and strapped them under the springs and also the under frame is cracked. They are mistaken. Now they tell me that I'm out of options. This is the worst customer service that I ever spoke to.

I purchased a whole living room suite from Ashley Furniture. They delivered a partial delivery. Said the rest was on back order for another 10 days. Never heard from them. 15 days later I called them, they said it wouldn't be for another 15 days but they would go ahead and schedule delivery. They said they would call 48 hours ahead to confirm. They called, told them I had to work. We reschedule delivery for that Saturday. They tried to deliver anyway! They came on the Saturday with only part of my order, said the rest of it was delivered earlier that week. Called them they said they had already sold my couch to someone else. It would be 1 to 2 months to get another one. I told them to just cancel the whole order and come get it. They went ahead and scheduled a pickup for 1 month from then. They get here to pick it up said they have a order to exchange a sofa not to cancel the order!!! Still fighting with them to get the order cancelled!

I ordered a bedroom suite - and paid close to $3000 for it. I was told I would get "white glove" delivery with this. In my mind this means a very clean delivery with no issues. On the day the furniture came, there were 2 people that came. The furniture was covered in dust from the warehouse it came from. They began to set up the bed (with under bed storage) and drawers and told me that 2 of the drawers on the bed did not close properly. When we looked at the, the rails appeared warped and bent. The delivery driver did call the distribution center in front of me and we ordered the 2 drawers that were damaged. We went up to inspect the rest of the furniture and they had left a grease spot on my brand new carpet which they did immediately clean. They did not wear booties at all coming into my house.

I ordered my daughter a new bedroom suite about 3 weeks ago. The salesperson told me it would take 2 weeks. No big deal. Then 2 turned into 3, and 3 is quickly turning it to 4. If my order is really being held up for the reasons another store, I was hoping to get the same set from, told me, it maybe be MONTHS before I get her furniture. My problem is not with the store I bought it from, but Ashley itself.

I bought a couch, sinking, a bed, spring popped out and tonight I went splat in one of their chairs. I will never shop there again. The chair is in the trash, I don't sit on the couch and I'm saving to buy a better mattress, sorry I wasted my money with this company.

We bought a recline zero wall slide recliner. It was delivered and within a week we noticed that it was leaning on one side. Called and they sent a technician out to evaluate and he determined that the recliner was faulty. The recliner had fallen so far back that it had dug a hole in the drywall behind. They said they would send some one out to fix it, and after six calls into the claim center and no response, we had to pay someone to come in and fix the hole in the wall that the damage caused. I will never buy from Ashley Furniture again and I have spent probably about $6000 in the past year. They are a sorry company... don't care about customer service once they make a sale. Very disappointed. Before this I would have sworn by them. Never again.

I purchased a North Shore Sofa from Ashley Furniture took out the extended warranty. Now 4 yrs later the sofa material on the back cushion is coming apart, can even see the foam when sitting down. They tell me it's not covered with my 5 yr warranty. They are BS around with the customer. It's not right. They will find every little excuse not to have anything repaired. It's ripping off the customer big time. PLEASE DO NOT BUY ANYTHING FROM ASHLEY FURNITURE STORE PLUS DO NOT BUY WARRANTIES. IF ANYTHING, READ THE FINE PRINT.

Our furniture came damaged and they said they would send someone to repair it. BUT AFTER 3 ATTEMPTS no one finally came. Then went to the store and found out the gift card they gave us for not living up to the repair attempts was BOGUS. All in all, I'll never step foot in another Ashley Furniture again. So ghetto and unprofessional... yuk!

Bought a baseball chair 6 days ago from these ppl. They tell me I have to drive an hour to pick it up or pay 65 to have it delivered. The chair is now splitting at the seam and I'm told I have to drive again to exchange or pay for delivery. Are you kidding me this company can't waive a deliver fee. Can't get my money back cause it's been over 48 hours since I bought it. This company will never get a dollar from me again.

I was so excited to get this sectional. But I have to say now that it's here I'm very disappointed in the quality. When we received it there was a slight tear in one corner which we took a picture of and I'm willing to live with. Also it was missing a foot which was sent out to us quickly. I have 11 grandchildren so I was looking for a durable sectional. My grandson took one of the cup holders out the other and I was really surprised to see that the hole wasn't even finished off. When I was in Costco yesterday I stopped to look at a very similar sectional but different brand. I lifted the cup holder out and it's completely finished off really nice.

My wife and I have been given several ETA's for a couch that we have been waiting for 8 weeks. We purchased our couch Jan 10th and have been given 3 different delivery dates. As of yesterday we're given an ETA of March 29th. and each representative we speak with keeps telling us the times are only an estimate so our 29th date could even be longer. I thought your lead time for back orders was 3- 8 weeks?? We are at 8 weeks today with no end in sight. Not impressed with your customer service. Since each time we are given the exact same statement (almost verbatim). NO Outcome yet, since no end in sight!!!

I had a dining table that was supposed to deliver on a certain date and they were supposed to call me 40 min before delivering the order. They have never call back to tell they are on the way and I called to ask what happened to the order and they said the driver came and saw the driveway has some snow and they decided not to deliver it. One week later, I received a delivery email that will deliver on Thursday 3/5/2015 and nobody showed up or call to tell why they did not deliver my order. I would say the worst customer service ever and there is communication between the drivers and the customer service. I called the customer service many times and they did not know what happened to the order.

Buying my first piece of furniture, I was looking forward to an exciting experience but it turned out horrible when buying from Ashley Furniture. Salesman was professional but there was some "miscommunication" between my sales associate and myself and I had $2000 of extra items added to my ticket that I specifically did not ask for. I was not pleased with this since I am already stretching my budget to afford new living room couches. I was expecting my total sale price to come to just over $2000 but when I went to pay I was told I owed almost $5000!!! Fast forward 3 weeks to my delivery date. I purchased a 6 piece sectional and a coffee table. After the first day of having the couches I noticed that 2 pieces were completely broken in the back.

I purchase over $4,000 worth of living room furniture a little over 3 years ago. At the time the salesman convinced me to purchase the extended warranty (rip off). It is me and my husband, NO KIDS, NO PETS. The furniture get little use as it is located in my formal living room (much of our time is spent in our family room). The cushions on the love seat are tearing away at the seam of the piping. The leather on the arms of all of the furniture (couch, love seat and recliner) has torn or split. The leather on the back of the recliner has also begin to split and tear. I contacted Guardsman (the insurer) to request repairs or replacement as I have the extended warranty. I was told that this is not covered. What the heck is covered if not damage due to poor craftsmanship. Any one out there up to join a class action lawsuit? WORD TO THE WISE STAY AWAY FROM ASHLEY! (UNLESS YOU ARE IN THE MARKET FOR DISPOSABLE FURNITURE.)

I had an very inexperience Sales Clerk, he got my order wrong. It took me 3 or 4 trips to the store to complete the order. Some of the items I ordered were discontinued and I founded out the day of delivery. My delivery dates got changed about four times, and some of my items got broken. One date that was set-up for delivery...and they didn't even show up or call me to canceled. Also they didn't even call me to let me know some of my items were discontinued. The warehouse did. Mind you I bought this furniture about 2 months ago. Still waiting for the rest of my items to delivered and to get a refund. They have very poor customer service and lack communication skills. I will never buy anything from Ashley again nor tell anyone else to buy anything from them

I purchased the Barcelona living room set 2011. The furniture is peeling very bad, I purchased the service warranty. I called to report the problem and was told they don't cover that kind of damage. I am truly disappointed and want to have this furniture fixed. Please have someone contact me back about this matter. My sale # is ** purchased 8/5/2011.

November 2013 purchased w/cash a sectional. January 2014 had a service tech called to look at the sectionals threading on the cushions. It was coming out. The back pillows that are permanently attached to the section were sagging. The chaise portion has a 1" gap. Told the service tech that we wanted a new sectional or a refund. He reassured us that new stuffing/seat covers and extra bracket would be ordered.

On February 7, 2015 we purchased all Maytag fridge, stove, washer and dryer. All high-end Maytag appliances. The delivery was made on February 28, 2015. The driver went to an ENTIRELY wrong postal code as that is how these idiots arrange their deliveries. They went to the wrong block of address which does not have our postal. The last item to be brought into the house was the washer. Now we ordered and paid for a GREY Maytag Maxima washer and dryer. The grey dryer was brought into the house, then the washer which was WHITE. Nobody in their right mind would purchase one of each.

I bought a large-sized painting at a discount price. I was told that the discount was offered because there is a scratch on the painting, and the sale is non-refundable. I am totally fine with the scratch, which is not very big. However, after I was home and hung the painting on the wall, I noticed the painting is not a rectangle - none of the four angles is right! This flaw is so fundamental, and the painting should not go for sale in the first place. We tried to refund it, but got an absolute NO with no mercy.

On February 18, 2015 I went to the Fairfield, NJ store to look at a sectional sofa I saw online and was interested in buying. I had called the day before and I got a price of $2525. I went to the store to see what it actually looked like and Thank God I did. That thing was humongous. It would not have fitted in my living room. So I looked around the showroom for something more suitable and I found a nice sectional. The salesman was nice enough and he gave me a decent price of $1168 (10% discount, free delivery). He told me I could have it by Saturday, February 21. I told him I would be back the next day to pay in full. That was February 19th.

I purchased a lovely black 'DURABLEND' sectional in 2011 for $2100 from Ashley. I also purchased the protective warranty for five years from GBS warranty services that covers frame, structural and upholstery damage. The material has held up well over the last three and a half years. And yes I have kids; six to be exact. Recently, one of the seating places on the sectional has started to peel and wear. I figured I'm still under my five year warranty, let me give them a call (GBS that is). I'm sure I don't have to tell you what happened, as it’s been said over and over on this site. Yes, it's not covered because it’s not top grade leather, but yet they cover burned upholstery, ripped or torn fabric/upholstery and even stained upholstery.

Sales associate, James, unable to answer questions about his products correctly. Pushed me off on someone else. Belittled his own company's products. Was not professional. And when I asked to speak with manager at the Huntsville store, no one called me back. I left two messages for her to call me with James himself and Tracy the secretary who answers the phone. Your store has no class or integrity.

I purchase a sofa sleeper February 17th, paid cash, was told furniture would be delivered in about 3 days then was told would not be delivered for about 3 weeks, March 10th. My issue is that I don't understand why it would take so long for furniture to be delivered when I was told the warehouse in same state I am in. Now March 1st and I still got another week to go. This is ridiculous. I have purchase furniture from other furniture stores and it never took this long to be delivered. I was planning on purchasing the loveseat next, but if I have to wait 3 weeks for that to be delivered, I will never order from Ashley again.

Well I purchased I dinette set and within a week of buying it, the bottom stabilizers started coming off and 1 chair snapped in half since then, and ALL of the chairs had to be welded. This is very aggravating especially paying 500 for the set.

Well all I can say is -- buyer beware! Ashley Furniture has such horribly deceiving policies just to ensure a sale. I purchased over $12,000 in furniture and items weren't delivered on time. When we tried to cancel and return an undelivered portion, they refused. They stated that you have to cancel your order within 48 hrs of purchase to get a refund (even though it can take them weeks to deliver), even though they didn't deliver on time (they actually defaulted on their promise...but I am to be held to the fine print). I told them I still had 3 rooms to furnish...about $30,000 more to spend...didn't matter! They simply refused to refund 1 stupid chair that they hadn't even delivered yet. I am held hostage by their policies...so frustrating!! Do believe I will be taking my business elsewhere! They simply do not care about their customers! Buy at your own risk!

We bought a matching couch and love seat from Ashley Furniture in Frederick MD on November 8th 2014. It was delivered 2 weeks later. Two weeks after that, a zipper on the arm of the couch fell apart and broke. WE did not touch the zipper; only thing I assume is when the delivery person put it together, he somehow may have damaged it as the zippers used on this couch are very flimsy. Any how we called the company and the manufacturer. They were supposed to send a technician to fix it, but then a week later said we were not in their service area. I just see this as them avoiding this problem. I recommend to everyone to avoid this business, if you buy from them just know that they do not honor their warranties on their furniture. We even went through the BBB and still got blown off!! Only thing left now is a lawyer to sue them. The company where the furniture came from is Mid Atlantic Furn. Dist. 7900 cedarville rd Brandywine MD 301-782-3800.

I made the mistake and trusted Ray **, a salesman at the Santa Maria, CA store when he had me initial and sign a sales agreement. I was not sure that the reclining sofa and loveseat would fit into our mobile home. He assured me that I had 30 days to decide so I signed unfortunately without reading each and every word on the document. The furniture turned out to be too big and I went back to the store 3 days later where the salesman told me he would ask the manufacturer to make the frame smaller. Another lie since Ashley only makes a certain model with a certain fabric as the manager later told me. It was when I was trying to get a refund that I was told, and shown on the agreement, that the "Sale is Final" as of Dec. 31.

Purchased sofa and love seat in 2008 from Ashley. Furniture started peeling in 2013 and is now peeling off in large sheets exposing all fabric underneath. Furniture is completely ruined. Will never buy from Ashley again.

** couple walks in with $5000 cash and was never approached by a sales rep. 4 ** couples walked in after us and was approach at the door. Only when we were leaving we was ask did we need help... Wow, really?

I went in looking for a new living room set, we were helped within 5 minutes of walking in to the store. The young man that helped us was very nice and had no problem showing us around the store. So we finally found a set we liked and purchased it in cash that day. We were told by the young man that helped us that we should get our furniture in 3 weeks but they say a month just to be safe.

I am also writing the company, however since this offers me a forum as well I will take it. Customer Service with the Ashley Furniture Store here in Pflugerville, TX started off great, the in-store staff was knowledgeable and polite. The delivery process however almost sent me into cardiac arrest. This company bought the cheapest telephone equipment money can buy. The system immediately indicates that you will be holding because everyone is busy assisting other customers (probably true since they suck at logistics), then you wait for at least 30 minutes, someone comes on the line and tells you to hold again (another 30 minutes), because the goal is to have you hang up. However, this is the secondary issue.

A purchase for over $900 was made on January 31st at 4 pm at the Burlington Store. On February 2nd at 10:30 am a refund was requested because of buyer's remorse. At the time of the cancellation we were told that it would take 2 weeks for our money to be refunded. It is now February 26th and we still have not received our money. We have called the store 3 times regarding this manner and were told the last time we called that the request wasn't processed until the 18th. How can you assist us in getting our refund ? Any help and advice would be greatly appreciated.

This store is horrible! We ordered $4000.00 worth of furniture. It took them 1 month, which was no problem at all, for them to call to confirm delivery. Once they confirmed our already scheduled delivery we gave away our furniture because we did not want two sets of living room furniture in our house. Two days later Ashley's truck never came. We called and called and called, but the store would not answer nor would customer service. We left messages and no one would call us back.

Ordered mattress. They called for me to pick it up. It wasn't there. Made me and pickup person wait in cold for 30 mins without telling us it had not arrived. Their delivery is a whopping $120!!! Then, Frank who was supposed to get it onto the next truck gown from a storage house... They're nothing but an over priced showroom. They even charge me the consumer, for the shipping from their storage place. Frank is crooked too. My ride to continually upsell me on anything and everything. Must be on commission. Ordered around the 15th Feb 2015. Today is 26th. Still no mattress. Sleeping on sofa bed all because of Ashley's and Frank!

Hello everyone - first of all I went to buy 2 full headboards & two mattress sets. Ashley Furniture gave me a delivery date of 2/22... Well they called to reschedule due to bad weather... snow.. rain...,etc. "OK I understand that". So they gave a date of 2.25.2015, so check this out they came ONLY with the headboards and bed frames... NO MATTRESS.. "what JERKS" ... Then on top of that they had brought the wrong bed frames for the bed.. **. SOOOOO then I call the store spoke to the manager...

Worst experience I ever had. Bought leather sofa sectional and leather started peeling after just one year. Called warranty and they say not covered. Called manufacturer and I came to know it's not real leather!!!! After a long talk they sent me some parts to replace but I have to pay $200 for installation.!!! Ridiculous and false advertising .... Stay away.... I did not have very good experience with my wall unit and bedroom furniture set as well.... Ashley is on my black list to buy and advise you all the same....!!!

Ashley Furniture sold us "extended complete coverage" warranty. Specifically told them we had pets, of course the salesperson says "it's covered, no worries". Worry. Run. Don't buy. Not covered, and it was a simple power cord. $400 bucks for "insurance" that won't cover a 12 dollar power cord. Rip off... GBS company is the warranty company. What a joke.

We bought a recliner at Ashley Furniture three weeks ago. It was supposed to have been delivered today. I stayed home from work - missed a day - and it wasn't delivered. Paid 600.00 cash. They said they sent an email saying it would be delivered...we did not. We were told it would be delivered Feb 24. I am steaming. I will report this to Facebook, anywhere I can. I wished we would have read all the reviews on Ashley before we bought anything from them.

On Jan 29, I ordered 2 chairs that I needed by March 1st for company. I was told 2-3 weeks, and they'd be here, no problem, by end of February. I was told yesterday they were backordered in production until April, and wouldn't be received until JUNE! I tried to cancel, but was told they only give in-store credit, and no refunds, and there was a 25% restock fee. I was told at time of contract signing that there would be a restock fee of 25% IF I RETURNED SOMETHING AFTER DELIVERY. BUT I haven't received anything, nor can they deliver. Don't listen to the sales rep... THEY ARE TRAINED TO LIE and mislead you. READ the contract in detail!

My daughter bought a house and ordered a brown sofa and ottoman mid-January and expected to get it in 4-6 weeks. A red couch arrived about five weeks after she purchased the furniture. Red does not go well in her living room and she was to have a housewarming party mid-February, two weeks later. They apologized and she is to get the correct couch sometime within the next month. For her trouble they were going to send her a check for $200 the following week. That week passed and still no check and still looking at red furniture. She has made more phone calls and they have now credited her $100 on the credit card she told them 10 times she does not have anymore. This is extremely frustrating. Their customer service and sales departments are horrible. Buyers be warned. Go somewhere else. I would never recommend Ashley Furniture to anyone.

Don't buy anything that is not real leather. We purchased the power recliner just like this and immediately noticed spots beginning to show under color showing through. At the time we were shopping I ask if this unit was real leather and was assured it was. This leather is covered with a Polyvinyl layer which rubs off any where there is any kind of abrasion such as even you hand moisture. We contacted the store right away and was told after much run around that they would send a technician out to inspect the unit. What they really meant was to touch it up. After that we contacted Ashley and was told that since we took delivery of the floor of the showroom the warranty was void. Say what, we didn't buy a defective floor sample but they stuck to their guns. Now we are stuck with leather that we have to baby.

We purchased a sectional in March. After three months and paying for a warranty we were told that it doesn't cover the material peeling up. It looks like it is 20 years old. Our la-z-boy sofa is 17 years old and was half the price, Odin great shape. I am so disgusted and disappointed in their quality.

My fiance purchased me furniture from your store in Arlington TX. He bought it for me for Valentine's day. He purchased it on 2/12/15. It is now 2/20/15 and we have yet to receive it! We were told it would be delivered on 2/14/15 Valentine's day before 12. At 3pm, he called to see what the hold up was and he was told the couch was damaged. My husband knows someone that works there so he called him and asked him to check if that was the case. His buddy said, "No, there is nothing wrong with the couch, the driver was just tired and ready to go home."

I bought the Ashley Prentice Dresser, it's gorgeous - I love it. Then decided to buy a few other items from the same line to complete my bedroom. They arrived and I am so bummed, while they are all described as white.... clean white finish the description says. The door chest and 2 night stands are very oatmeal. They do not match the dresser at all. I called Ashley, I was sure it was an error. Nope, she says it is normal for the color to vary. I would like a refund. I'm now stuck with furniture I can't use and a bill.

I bought a sofa in Aug. 2014. In Dec. 2014 I noticed the back cushions had lost their shape and the padding (stuffing) was uneven so they looked bad too. Seat cushions were not wearing well either. Called customer service in Dec. 2014 and it is now Feb. 2015 and problem still not resolved. The worst customer service I have ever encountered. You are on hold for at least 20 minutes every time. They now give an option to leave you info and some one will call you back. Did it twice with no call back. Misrepresented quality and the customer doesn't matter. Would never recommend.

We bought a Recliner Loveseat when we got it home we discovered that they had left out the power cords for the power recliners. While we were looking for the power cord we found two bolts that had not been tightened on the inside of the arm and they had torn the fabric. I called the warehouse and store where we bought the furniture, they were no help. They were very rude. We had the go to customer service to order the power cord and now we are told it will be three weeks before we will get them. I wish I had read the reviews for this store before we did business with them!

I recently purchased a bed from ashley furniture and as the delivery guys were bringing the headboard up the stairs to the second floor bedroom I noticed the post to the headboard was cracked. I asked the delivery guys, why was it cracked. He said let him assemble the bed and he'll place a report for an exchange. After they left i also noticed they scraped paint off my walls getting the bed upstairs. I called the store and they said no replacement order had been placed. And they acted like they were calling it in while i was standing there. I filed a complaint with the store and they said someone would contact me on Tuesday. That was Friday now it's Wednesday and no one has contacted me yet. I'm extremely dissatisfied with the service at the Baldwin Ashley Furniture Store!

I purchased a Tempur Cloud Supreme mattress. When I selected this mattress at the store I did not notice the strong smell of chemicals that the mattress has that was delivered to me. My wife can't stand the smell and has to sleep in another bed. I have read the reviews and I must agree Ashley's is not a very good place to purchase anything. Out of my many phone calls to customer service I have never had a positive outcome.

About a year and half ago myself and wife bought a living room set (sofa+love seat+coffee table+2 end tables+2 lamps+area rug) from Ashleys. The sales lady sold us an extra warranty from store. We was told warranty covers Everything except pet damage plus the manufacturer warranty Over $1200. After about 6 mo. the sofa sank in, we thought it was just a spring but when we called Ashley's they sent us a form to fill out. We sent it back. Then finally after about a month a tech guy comes over looks underneath and shows us the frame was busted and tech guy was blaming us!

Ordered (well thought we did) a loveseat with a console black leather with gray microfleece. Told would be here in 2 weeks. 4 weeks later finally said it was in. Picked up, got home in snow to find out was brown leather. Okay not warehouse fault. They put on there what the salesman put on there. A brown leather loveseat. HMMM. Doesn’t sound like a black leather with gray to me!!! No one at the Greenwood store seems to want to work with us. Carl the manager said, “Oh yes, no problem. We will put that right back on your debit card. Jennifer will call you at 6:30 as soon as she is in to push the button and put that back on there.”

SECTIONAL ~ “Patola Park-Patina”: Just do yourself a favor - don't buy a thing from this company. The worst furniture. We bought all this extra warranty services and they are telling us that because of customer usage they cannot fix out ripping couch. Fabric is ripping apart. So in other words you can buy a pretty couch but don't dare sit on it because it will rip and the money you spend on warranty they will make every excuse not to cover. They told me "Ohh because you have a dog. "9lb maltese" "Oh because you use it" "Oh it's dirty". No it's not dirty. Look at my pics. Not dirty just ripping apart! Also it's full of little fuzzy balls.. Just awful customer service!! Just run!! Purchased 6/23/13. Today's date 2/13/15.

This is the worst experience I have ever had at any business in my entire life. I wish we would have looked at reviews before going to Ashley's (Rosedale). Not only did they violate the terms of the contact (delivery between 2-8 weeks), but we were never called to be told of the delayed delivery. We had to be the ones to call. After almost 3 months, we asked a refund for the full amount paid upfront. $1,607, 4 visits to Rosedale, and 3 months of horrible customer service later, we had to go back to square one. Needless to say we went to a different furniture store. We paid a little more, but it was completely worth it, and we received our furniture after only 2 weeks with wonderful customer service.

I purchased a living room & dining room set on December 26, 2014. My furniture arrived at my home for delivery on Saturday January 10, 2015. The wrong sofa was brought. I called the store. The manager apologized & told me that someone at the store mixed up the last two numbers on the paperwork & that's why the wrong sofa was delivered. I was furious! I sent it back & Mr ** told me he could refund me half my delivery fee & expedite the order for the correct sofa. Nothing else could be done. I have spoken to four other people since that date trying to get my furniture or my full refund, for their mistake, No results & consistent pushing me off to the next person. No resolution. Not to mention the dining room table is unleveled, while the right door on the server does not close completely. Furious, yet they want to send a repair technician for this on March 26, 2015, for merchandise that was delivered defective.

Ashley Furniture Aberdeen S.D. sold me this couch you see in this current photo, Only had couch in our home 40 days ... All the problems started *cushions wouldn't stay on couch, *stitching came undone on 3 cushions and stuffing fell out, *couch slides all over will not stay attached. Completely dissatisfied in this couch. Informed sales rep & customers care about all our concerns. Took them 2 months before they came to fix couch..and same thing just happen all over again today. Contacting Better Business Bureau & Attorney General's Office. All Ashley Furniture wanted to do was cover up true manufacture problems!

Ashley's has the worse customer service. I paid $500 for a protection plan on my bedroom set and when I had a problem they fought with me on the phone and never even showed up to fix it. Don't get the protection plan whatever you do. They don't fix your furniture, they don't even come out to look at it. They deny you before even coming out to look. Horrible furniture quality and horrible customer service. Last time I spend 5,000 dollars on a set that falls apart after 2 years.

Sectional couch DuraBlend looks like leather. After only 2 years started to see peeling. I bought the insurance but it didn't cover this. Called Ashley Furniture corporate and they said they would call DuraBlend corporate but I never heard back from them. Called 4 different times and the representative said she'll investigate and call back but never did. Appeared to me they figured I'd get tired of calling which I did.. I never will buy their products ever again. Ashley or DuraBlend.

How can these people stay in business with their shoddy furniture and unscrupulous ways of scamming consumers? My story starts the day after Thanksgiving 2014, when another "partial" order was delivered. I had received my mattress, awesome, loved it, still love it. Got what I paid for. Next the bed and chest arrived, perfect chest, love it. The bed beautiful...except...the headboard, main eyepiece of the bed...defective. Blonde wood, with a big black square smack in the middle! Eyesore, completely hideous. I know it's mass produced, but come on! Went to the south Austin, Texas Ashley store immediately with pics, Michael the manager assured me a "defective" exchange would be made.

First of all, let me start off by saying you don't tell customers to go elsewhere... now, onto my main reason for posting this. I walked into Ashley here in Las Vegas off of Decatur. When I walked in, I knew right away what piece of furniture I wanted as I saw it online (no price posted). I was met by a sales associate who was nice, at first. I walked back and found out they had a special deal where I can get 50% off of any items in the store. Being a little suspicious that something was fishy, I found out what the product number was (B140-46) and did some research online, as well as called a couple other furniture stores locally that carried the same piece. The 50% off was off of the retail price of the item, which was $498.99 according to their tag on the furniture.

On the Friday after Thanksgiving I ordered a complete bedroom suite. I was told I would probably have my furniture before Christmas. It didn't come before Christmas. After numerous phone calls and waiting on hold by the delivery department for approximately an hour each time, I was finally told I would get my furniture on Jan 20. On Jan 20, I received a phone call from the actual deliverymen saying they only had my mirror and nightstand. I told them I didn't want a partial order and to bring it all. No one bothered to call me.

I purchased my furniture on 11/16/2014 on Ashley Furniture (Hato Rey store) and they promised a delivery date of 12/16 and has not delivered it. I keep calling the store and they are unable to provide me an exact delivery date. To make it worst they started charging me without delivering the furniture. Now I want to cancel the order due to the lack of delivery and they are trying not to cancel it. They have a horrible service and I will never buy from them again.

I'm sorry to hear of all the bad experiences. If it's any consolation, I got 'em back for you. I waited in line on New Year's Day to purchase a little bistro table dining set for $15. The flyer I'd received showed four stools, but the salesperson said only two were included. Eh, ok, I can use two. They tried to get me to take delivery @ $99. For a $15 set. Um, no. So they told me it would be ordered and I could pick it up in 2-6 weeks. 10 days later I got the call and scheduled the pick-up. I gave the kid my receipt which shows one table and two stools.

I have had a water bed for the past 10 years that just started to slightly leak when two people are laying in it. So me and the fiancee decided to go make our first "joint purchase" and get a mattress. Last Saturday, we headed over to Ashley Furniture in Bel Air, MD. My future MIL was with us also since we also went to the place we are booking for the reception earlier in the day. The MIL said that Ashley Furniture was having some kind of big sale so we decided to go see what they had.

I purchase a China Cabinet from Ashley Furniture Home Stores that cost 1900 Dollars. I was told by the salesman that the piece would be inspected prior to shipping and that it would arrive in showroom condition. When the furniture was delivered it was not in showroom condition, it was damaged and very dirty. I pointed out the damages to the driver who then contacted the warehouse. He put me on the phone with the dispatcher and I was advised to keep the piece and that someone would be coming to my home to repair it and if it could not be repaired it would be replaced.

I spent over $1000.00 for a chair and matching sofa. I ended up getting the floor display on the sofa, and the matching chair is like new because no one sat in it. It is really hard to fight them so, do not buy their furniture. Their client service is the pits! Once you sign the contract they are done with you. DO NOT BUY ANY OF THEIR PRODUCTS. I had almost the same experience with furniture row. They sell used furniture at brand new prices. They have disabled their complaints and they had a slew. Back in the day when you made a big purchase you got what you paid for, not the floor model or used. It is a shame the way buyers are treated nowadays.

Told the sales person I needed a water proof cover. It's been 6 months and spilled a drink and it went right through. Tried to take it back. No go! $150 down the drain :/. They won't stand by their products even if they are defective. And the customer service people are horrible.

Purchased a bedroom from Ashley Furniture in 2003 and paid approximately $3,800 for it. Within a few months noticed the drawers to the dresser and armoire started falling completely apart. The same thing happened to my sister. Will never again purchase a piece of furniture from Ashley's. My mother purchased a bedroom suite back in the 80's, not from Ashley's. That bedroom suite is in perfect condition. What a waste of $3,800.

We ordered a King Bedroom Suite on 1/2/15, delivery set for 1/24/15. Day of delivery the drivers arrived, informed Chest of Drawers on back order, no communication to inform us it was not available or being delivered, ok another 6 hour wasted day! When putting everything together, informed bed rails were busted, advised to refuse. Our furniture is gone and we have an unusable footboard and headboard. Called numerous times on day of delivery, left three voice messages, no return call. Called again that Monday and was told distribution center would reopen the following day.

In Albertville, MN for shopping and decided to stop by on 1/25. Spent about 2-hrs but didn't buy anything. Salesperson assisted us, and informed us the 12-mth financing was available with no min purchase (72-mth was available with 2k purchase). Asked several times if there were other conditions and were informed none. Went back on Sunday (1/26) and assisted by different salesperson. Finalized our order, but were informed that the 12-mth financing wasn't available because we chose discounted/clearance items (about 1k); but 6-mth was available. Unhappy with it, but understand. The store manager came up to explain. Very unhappy with him and his explanations. He claimed that the first salesperson was new employee and didn't know all the rules - lame excuse from any manager in any profession.

STAY AWAY FROM THIS STORE (Falls Church, Virginia)!!! THEY ONLY CARE ABOUT GETTING THE SALE, AND COULDN'T CARE LESS ABOUT AFTER SALE SERVICE CONSISTENT WITH OTHER REVIEWS. THEY WOULD GET ZERO STARS IF I COULD GIVE THEM THAT.

I bought the most expensive recliner in the local store, retail $1449.99, with 15% discount $1232.49 plus a warranty $279.95. Quit working within a few days and waited a week for the repair. Quit working again and now another week to wait for repair. Full refund on the warranty if not used within 5 years. Guess they never worry about giving a refund.

So in Aug of 2009, I went to Ashley Furniture to purchase a sofa & love seat. The salesman asked if I want a protection plan. First I said no then he said that if I don't use it, then in three years, I would get it reimburse back to my credit card. So 3 yrs later I called to get my money back, the corporate said that I have to wait 5 yrs. not 3. So now 5 yrs later I called the company to get my reimbursement. I was told that the only reimbursement is a store credit. Not what I wanted to hear!

I called to replace a defective table. After a lengthy conversation asking Ashley Furniture to pay for the shipping cost (as the cost of the table is replaced by the warranty) to replace my cocktail table that was defective, I was hung up on by the representative and after several emails back and forth they refuse to take care of the shipping. Now they want me to pay for the shipping because their table is defective.

My husband and I purchase a mattress on 12-23 14. We were told after hard pounding from their salesman that this was best mattress (not our 1st choice). The salesman whose name is Lorenzo told us we had 72 hrs after delivery to return it if we weren't happy. I call ashley furniture in 24 hrs unhappy with this mattress. I was told I misunderstood and there is no refund or exchange. Now it is 3 wks later. My back is bad & I haven't slept a whole night yet.... Shame on you Ashley furniture, I am now stuck with a $3000 mattress & will never buy anything there again... If the salesman tells you something, get it in writing. Their commission is all they care about. I hope everyone on the planet reads this. Ashley furniture SUCKS!!!!

Believe me I know I am responsible for what I write. I would never purchase a piece of furniture at this store again. I read a recent review on here that they had just received their loveseat and it was delivered in perfect condition. Well give it a while. The furniture is cheaply made and will not last. It is what I call throw away furniture. We bought a complete living room set plus other pieces. The upholstered furniture is a joke. I should have examined it better. I have nothing good to say about any part of this furniture.

I went to get new bedroom furniture for Christmas. We went on "Black Friday". They helped us and we did have a great saleslady. We walked all around and found the set we thought would be the best for us. We then went to look at mattresses. We found one we loved and purchased it with the electric base. We were told that the items would come in by 12/6. We received a call to schedule delivery and my husband took time off work to be there. The day of delivery they called to say the mattress and base weren't there. Did we want the rest? Well, what do you do with bedroom furniture with no mattress? I called the people that schedule the deliveries about a week later and was told by them that the mattress we purchased was discontinued. So back to the store to talk to the manager.

I purchased a couch and loveseat 2yrs ago. Shortly after I had it the couch started sinking in the middle. I contacted the company I got it from and they didn't care. I asked if it could be fixed and it never was. Now when you sit on my couch you have a hard time getting up because of the sunken middle.

Second time for same service call, and second time no call day before. First time no one even showed up & and I don't know if anyone will be here tomorrow, what a disgrace.

I made the mistake twice shopping at Ashley and will never go there again. The first time, we purchased a sofa and love seat. The workmanship and quality on these items is so poor, but I was not very good shopper. They looked nice in the showroom, the price was cheap and my wife liked them. I just wanted to leave the store as soon as possible to go watch football. Needless to say, after several months of normal wear and tear, we had seams coming apart, flimsy wood inside breaking and Ashley not willing to fix the items even though we purchased a warranty.

Bought my furniture on 11/21 and was told delivery would be 12/10. On 12/9 they called & said delivery would be delayed until 12/17. Problem is, I had already gave my old furniture away so I had no living room or dinette. I have bought from Ashley since 2001 and never ever had a problem. I think that is when they first came into existence but since then, their products, sales personnel, customer service, etc. has all gone downhill. I got bits and pieces delivered at different times only b/c I called day after day demanding my furniture. They said everybody was in the same predicament and there was nothing they could do. Now I have a broken lamp since 12/15 and cannot get it resolved.

When we purchased a bedroom and living room set at Ashley Furniture in Frederick, MD, we told the sales representative we needed to purchase items in stock to get them as soon as possible. He allegedly checked the computer and phoned someone, assuring us we could expect the furniture in about a month. The paperwork said to expect delivery in 2-6 weeks. We paid a deposit and completed the full payment of $3900 one month later when we picked up wall art (cost $210). At that time, we were told most of the furniture had arrived but they were waiting for 2 items. We contacted them three more times during the second month yet no one could give us an estimated delivery date. The cause of the delay also changed - from the bed was received but the frame was damaged and the sofa was missing to the bed frame was fine but no mattress set or sofa.

Went and bought a dinette set and was giving a dinette set instead of the pub set I ordered. When I looked at bill, they gave me the cheaper set at the pub price. Talk about being ripped off. Now I'm trying to get my replacement which is taking forever. It took me three hours yesterday which I need this set for today dinner with friends because my old one is in garbage now. So now I have nothing for them to eat on. This place is really bad in customer service.

I had tremendous dissatisfaction and inconvenience on account of purchasing Ashley Signature Sofa set from their distributor in Dubai. The Quality of the Sofa did not meet basic expectations of a Sofa set. The store representative at Atrium furniture in Dubai insisted that we can select a Sofa from the catalogue and can be rest assured about its Quality. He gave us wrong commitment on the Quality and details of the Sofa set. We had to make all necessary arrangements to ship the Sofa from Dubai to UK within a span of 2 weeks of our stay in Dubai. I am not sure what Quality checks they have in place but the Sofa set which we have received clearly is not meant to be used else it will certainly be in pieces in two weeks.

First of all, as soon as I walk in there was about six sales associate sitting on the furniture talking on the phone and having personal conversation within an earshot of customers. Our sales person even suggest we go to another furniture store. Very unprofessional and felt they didn't want a business - I-10 & Dysart Arizona.

I went in to the Ashley Furniture store in Clackamas, Oregon on Wednesday, November 5th and found the perfect sectional on the floor, exactly what I wanted. They were having a veteran's day sale, so I asked if we could get the discount since my boyfriend is a firefighter. They said no, that didn't count as service to our country. That was a little frustrating, but ok. So I got all the dimensions and went home to measure, and was told that if I ordered that day I could expect delivery on Dec. 12th. Went back two days later to order the couch and was told delivery would be delayed until Dec. 15th. Still seemed ok so I ordered it up. They made me pay in full just to order, wasn't even a custom piece. Thought that was weird since I wasn't expected to receive the couch for over a month, but they required payment in full.

I purchased a new bed and recliner on Jan. 4th 2015 and wasn't told they were going to add warranties on everything but since it was a mechanical bed I left the 2 warranties on it. I was told the bed would be delivered Friday Jan. 9th and it was. I had a comfort warranty on the bed and we decided we wanted a larger bed after trying out the one I purchased. Now keep in mind I had a comfort warranty on top of the mechanical warranty. I called Ashley's Monday morning and told them we were not comfortable and wanted to return the bed for a larger king size bed and was told no I could not do that because it was now a used bed. Well since I had a comfort warranty I should have been able to return the bed but they said I could return the mattress not the bed. Ashley's Furniture is in business to see how much they can rip people off and I then cancelled my recliner order and will never buy from those horrible people again.

We bought a sofa, recliner both in leather and three pieces of mission style furniture, a tv stand and two side tables. This is the single worst buying experience of my 68 years. Delivery has been rescheduled and rescheduled. Still do not have the recliner. They charged me for the electric sofa and sent me the manual sofa......had to pay more money to get what I ordered. Still not here either. The three pieces of mission furniture all THREE WERE SHIPPED TO ME WITH DAMAGED PIECES, one has a warped drawer, the magnets for the doors are defective, one has permanent marker on it. The furniture repair guy says if you look at all three pieces you will find the same black marks and sure enough they are there. Now they want me to wait four to six weeks for parts. I asked the repair guy to put down the one end table as not repairable and send me a new one and he says Ashley furniture says that all furniture is fixable. I didn't pay 4000.00 for furniture that needs to be fixed and also didn't pay for furniture with black marks on it. I can tell you I would not buy from Ashley furniture again if it was 95% off. They must be selling their stuff to newly weds or people who don't know any better.

Purchased a recliner loveseat at the Paramus, NJ store. The piece was a floor model with leather material and the salesman assured me it carried the same warranty as a new piece. Two years later the "leather" began to flake off. After getting nowhere with MFS - Ashley's warranty service - Ashley added insult to injury claiming the warranty expired and furthermore the piece didn't have a serial number. Gee, I wonder who removed the serial number from the bottom of the recliner!? Ashley has poor to non-existent customer service. I regret not reading the reviews first.

We purchased a $1500 on 12/11 and was told that it would be ready by 12/31. The store called and said that it would be delivered on 1/9. We never received it, called customer service and was told that it wasn't in the warehouse and would get it on 1/23. After complaining they agreed to deliver it on 1/13 and to call on 1/13 to confirm the time. Guess what, they said that it was on the schedule, but the warehouse manager cancelled our delivery with no reason as to why. Called customer service 5 times today. The manager was to get a resolution and call me back. I never received a call and was told that she left for the day. No one seems to care.

I bought new living room furniture 8 pieces in all - 2-3 pieces reclining couches and 2 over sized recliners, all in leather. ($4,500 worth). When we got it home and unwrapped it all, we noticed the quality of the furniture. It was so poor, Ashley Furniture should be ashamed. I thought they sent me factory seconds. The sewing seams did not match, the stuffing of furniture did not match, and was not even enough stuffing. When you sat in some of them, you sank almost to the floor, and needed help to get out. The construction is horrible made out of OSB board (chip board) glued together with a few staples, which in my opinion, if you jump on it, will fall apart. Absolutely not the same stuff on show room floor. Even China-made stuff is better than this. Then to get kicked again, I called Ashley to get a refund, they told me that they will not replace or refund anything (that is up to the store that sold me the furniture). So I called the store and they said no refunds, but Ashley will hire a repair tech, but there are none in my area, so I had to find someone who would be willing with and for Ashley. When the tech came out to estimate repairs, he thought this was older and in use for some time, because of the stuffing was worn out. He said all pieces would need to be re-stuffed.

The absolute worst experience I have ever had with buying anything! So disappointed and still have no furniture. Our orders - yes, two of them, were placed on 11/9/14 and today - 1/13/15 I still have no living room furniture and the issue with our mattress/base has not been resolved. Ashley didn't have a problem cashing or taking the cashier's check for payment immediately. The people who have answers and can get things done never call back and make empty promises. No one has consistent information or can give us a true timeline. We get nothing but lies and delays - more of them every day. We ordered a mattress and adjustable base. They scheduled delivery for a Saturday, my husband took the day off of his commissioned job on the busiest day of the week. Only to have them never call back or show up.

After making a purchase and then reading reviews here I became worried. However my experience was excellent. I received a call the next day with a delivery date and another 3 days before then Call the night before saying 8 to 10 am the next morning. At 7:45 the truck pulled up and my reclining love seat was put in place in perfect condition. ASHLEY on Ridge Rd in Rochester NY come recommend by me.

I worked here for ten days, I was yelled at by angry customers all day long and then they fired me because I had a broken foot and couldn't work more than six hours a day, (with a doctors note). In reality the owner wanted to hire more people to work for minimum wage, (yes when you are yelling at the staff there, realize they are only making minimum wage).

My wife and I purchased several pieces of furniture from their store and have had nothing but problems ever since. We purchased a entertainment center from their store that once delivered, was installed crooked and parts upside down. They sent a service technician to correct the issues, but couldn't (on two different occasions). He informed me that the installation had damaged the entertainment center beyond what he could fix. Ashley's refused to refund my purchase and just offered to send out a different technician. The second piece of equipment came in, which was a dining room table, and upon setting a plate on the table, it broke. A piece of the table chipped right off from a plate. Ashley again sent out a service technician who patched the paint, but noted the scratch marks and build, saying it had manufacturer defects in it. He wrote in his report that it was defective and Ashley's refused to refund the purchase only offering a store credit. We couldn't find anything so are stuck with the table.

Employees aren't happy, so there's no investment to get it right and provide great customer service. It's been 2 months and we're still having trouble. They have a showroom that they might or might not sell items from. Anything that has to be ordered comes from the warehouse that may or may not have your item stocked. It may be six weeks or more before you get what you've paid for. The stores on Jacksonville, Florida's north side and in the Town Center are just a complete hot mess. The sales people are worse than any car salesman I've EVER had to deal with.