AllModern Reviews

Please do not spend your hard earned money on bathroom vanities from this company. They frequently "change" manufacturers when something gets enough bad reviews to trick consumers. It's still the same item under a different name. We bought a Haoqi 36" W x 22" D x 34" H Single Bathroom Vanity, which is now sold under the brand name Dondi, and yet it's the same item. Conveniently, we can no longer review it because the "one we bought is no longer available". And yet, we've had it for less than a year and it's already breaking, veneer is coming off, etc. But they change the name and "manufacturer" of items frequently so you can't review items once they start to disintegrate less than a year later.

I ordered some furniture as an unregistered buyer and thus manually entered my name, address, etc. Several years ago I purchased something from Wayfair, which apparently owns AllModern. Without my permission or warning me, my AllModern order was linked to my old Wayfair account and the information I entered was changed to match the information on file at Wayfair. Consequently, all correspondence was sent to my old email address and the furniture was sent to my old address -- two states away from where I currently live. Nearly three months later I have yet to receive a refund, even though the furniture was returned to AllModern.

Bed was supposed to be delivered and assembled on the same day. Delivery people left without assembling - no explanation. That was followed by dozens of phone calls and 4 missed appointments without explanation. Today, the bed was found to be defective and can't be assembled. No more in stock. Told to just throw it away. So now it's my problem to dispose of??? DO NOT use this company. EVER. Don't be fooled by what looks good on their website.

I have spent the past month trying to get my furniture purchase delivered. Each time I call, promises are made, and nothing happens. Five times now I have called, each time I am told I will definitely get my bed, and then nothing happens. Do not under any circumstances order anything from this garbage company.

My spouse bought a leather couch from All Modern through the telephone speaking to one of their salespeople. Conditions given by us that it be delivered on a certain date, that the delivery service should confirm and call by phone; also that an email will be sent to us to confirm the delivery date. They said yes to all these conditions and had noted it down on their system. None of those conditions were met!!

They cancelled my first delivery (by email) on the day of, making me lose a day of work. The customer service stated that they cancelled because they did not have all of the pieces. Eventually we rescheduled, hired someone to sit in our apartment for the delivery window. and supervise assembly. The 4 hr delivery window was stretched to 8 hrs. They eventually arrived WITHOUT all of the bed components thus could not assemble. We have yet to receive a follow up with a date despite numerous calls. I understand that supplies are delayed and this may be beyond their control. They have complete control over how such setbacks are handled and communicated. They don't seem to care.

We ordered a dining table in Jan-it came with the corner smashed in. All Modern stated they would replace the tabletop, so we donated the damaged one. We waited and waited and waited, no table. Meanwhile cost was US $1114.19; we are in Canada, so cost to us was $ 1450.97 charged Feb 16 2021. It is June, no table arrived and no communication from All Modern. I called- I was told the table had been discontinued. They refunded the table US cost, problem is this time the refund in Canadian dollars is $1310.01. We are short $140.96. Have posted a complaint with the BBB, they are giving me the run around- "Sorry we have refunded in full." They owe us $140.96, AND considering they broke our contract to buy a table and we waited 6 months, they owe us the tabletop at the original price. Nightmare of miscommunication and ridiculous service.

This company doesn't include or sell drains for the bathtubs they sell. Getting everything for their tubs isn't worth the aggravation. Wish I had NEVER heard of AllModern and will tell everyone I like to stay away. Highly recommend them to people I hate.

We purchased a dining set in the end of November 2019 for over $1200. We were shipped a completely different table (different manufacture and everything) from what was in the set. The original table was not glass. It was acrylic. We didn't want glass. After waiting a month for the order, we were told the table pictured on their website wasn't available (so they just threw whatever was laying around in the box??). Knowing we had a big event coming we couldn't wait any longer so we kept the table.

I'm not sure how this company gets away with the shipping they do. First, we ordered a couch that I had been extremely excited about... two weeks go by and there's no update on the movement of the couch on the link provided. I called numerous times and finally after waiting for a month and lots of yelling they call me to tell me my couch was 'lost in transit' and it had also been SOLD OUT after I had already bought the couch. My roommate was able to keep her voice down on the phone so we were able to reorder the couch with them giving us a discount to be able to do so but I still paid an extra $200.

I ordered 4 chairs on a Tuesday, they were delivered that Friday. After delivery I checked their website and they had gone on sale and were much cheaper than what I paid just two days earlier. I hadn’t even taken them out of the box yet. I called and asked them to credit me the difference since it’s their own product. Should have been an easy no brainer. Instead, it was a definitive no. Not only was it a no, but then they charged me $25 to return the chairs so that I could reorder them at the sale price. How ridiculous. So I cancelled other orders I made with them, sent the chairs back and will never shop there or at their affiliates. Aside from the $25 return shipping, I found the same exact chairs on Houzz for half the price. Joke’s on AllModern because I would have paid their sale price and it still would have been more than what I paid on Houzz but their poor business practices just lost two sales and a customer.

Purchased a dining table less than 3 weeks ago from All Modern and found the same dining set at Overstock.com for $200.00 less. All Modern’s is not to match the prices of other competitors. I was offers offered 10% discount on my next purchase.

We ordered by phone. Promised delivery in 11 days. Received in 3 days. The 9 x 12 rug was well-wrapped and heavier than expected. 2-person job to move. Colors were true to the picture. Quality as advertised. Would order again and recommend.

I ordered through Allmodern in June. They sent an email saying my order would ship by the end of June. I received emails for 6 months saying my order was delayed. I canceled the order 3 weeks ago and never received my money back.

I ordered a small runner for my bedroom as I'm selling my condo. AllModern shipped me the wrong item... an 8X10 area rug... and it took them almost 10 days to come and pick it up! It was terrible as the rug was huge and heavy and I had no room for it. It took my initiative to get Fedex to come and finally pick up the rug. Meanwhile, I never did get the runner. If and when I do (it's been over two weeks already) I'll be returning it. They never offered me a discount/overnight of the correct item. Nothing. What a mess and no, I'll never shop this site again.

If you order something larger, like furniture, they promise what seems like reasonable delivery estimates, but do not be fooled like me! For 4 months I have been kept waiting and hoping but about every two weeks they keep saying delayed again. I have called multiple times. If I had known about their deceptive shipping estimates, I would have never ordered from them. If they do not provide me with a firm delivery date within the next week, I will cancel. I now know who the manufacturer is and will order direct. I will never order from AllModern/Wayfair again.

I'm pretty unhappy with the service.... I just bought a desk on Wednesday. Furniture arrived on Friday 8/31. I noticed last night that All Modern was on sale. I paid $540 for the desk and it's now on sale for $400. After being on hold for 30 min, I asked them if they were unwilling to honor the new sale price and the customer service said that they don't do any adjustments. What a shame! I will never buy or recommend any of my friends to buy any furniture from this site. I will make sure to spread the word in all social media.

Nowhere when you are ordering from their website does it state the currency is USD. As a Canadian, I assumed it was in CAD. Only on the receipt in very small font does it state is dollars. Only 1 he after placing the order I opened the receipt and then canceled the order. I then emailed to confirm cancellation at the same time and to be safe called and waiting an hour on hold to confirm cancellation. Then a day later the order changed from cancellation pending to shipped! What a scam. I’ll now have to pay to ship it back. Fraudulent to not be upfront about currency and then remove cancellation requests just to make money. I will never order from AllModern or their sister companies again.

I was so excited to find bathroom lights that All Modern stated was for wet areas. Got the lights super early but when I opened the box the lights said dry areas only. On top of that although they false advertised I had to pay to ship them back. I will never order from this site again and I will just say buyer beware!

Please don't waste your time buying furniture from here. The most ridiculous service post sales. Extremely strict and NON-FLEXIBLE policies. They gave me a 10% off coupon code which I applied and completed payment successfully. Then they sent me a receipt in an email with products removed from my cart and guess what! Even the coupon. So NO DISCOUNT and nothing could be returned or cancelled. The dates were updated according to their convenience and they couldn't do anything about it. OBVIOUSLY! All in all I wasted money, effort and 2 hrs on phone with customer service with no resolution WHATSOEVER!

I a ordered a nightstand and mirror on 4/15/2020. I canceled the order and initiated the return the very next day. The dresser and nightstand were rerouted back to the company so they never even arrived. It is now OVER a month later, 5/19/2020, and after about 4-5 phone calls and numerous emails over the last month I still have not received a refund to my credit card. Each time I speak with them it's always, "Oh, wow, sorry about that, you will see a refund in the next 3-5 business days", and it NEVER happens. Terrible company. Will never order anything from All Modern again.

I placed an order online April 2, 2020 for 2 folding Adirondack chairs, they were on sale. Once the order was placed delivery was to be April 9th. Today, April 15th still no chairs and one of them was cancelled. I called customer care. Spoke to Tyler who was very unhelpful. I was told the price was too low. They cancelled my order. They should have honored the price that was on the website at the time I placed my order. Will not ever purchase another item from AllModern or any Sister companies, Wayfair, Joss&Main, and Birch Lane. They have lost my business for good.

Updated on 04/04/2020: I ordered a rug on 03/29. It was going to be delivered on 04/01. I was moving on 04/03...I came to find out their shipping time frames are a lie. On day 2, AllModern had it arriving on time. The date went up from there. It was going to be delivered on 04/06. That was a problem because I would no longer be living here. I called fed ex to see how they shipped. They DID NOT ship 2 day as they claimed. So I call these idiots. The first rep I talk to states there’s no way they can get it here on time. I tell him I won’t be living here when it arrives. He said, he’d call FedEx and stop it and refund me. They send me a refund email, not a refund. They charge me $28.00 for shipping. Are you ** kidding me. It’s not that I didn’t want item, it’s because of their known deceptive practices, I can’t receive it.

I ordered furniture for a new home on AllModern, as the prices/selection looked very good & they advertised Next-Day Shipping. After multiple "delays" to my delivery, I'm at about 3 weeks without receiving this order. I have called customer service many times, but there's always an excuse for more delays. Beware if you need what you purchased any time soon!

I took advantage of a Black Friday deal online, and ordered a bed frame and 2 nightstands. Nightstands showed up within a week, but bed never shipped. I waited until after the guaranteed delivery date to say anything, thinking maybe it shipped freight and there was no tracking info available. Was told there were holiday delays and it would ship in a couple days at most. Waited another 2 weeks and nothing. It’s now over 2 months later and I’ve been jerked around by 6 different customer service reps, with a plethora of excuses and promises that it would ship the following day.

The desk we ordered came with hundreds of small pieces for assembly. The materials were so cheap that once the desk was assembled (which took 4 hours) and we lifted it up to move it, the particle wood actually broke in several places. Cheap, inconvenient, and guess what? No returns once assembled. Such a joke.

My husband and I purposely chose to order furniture from AllModern because of their guaranteed shipping dates and lower cost than competitors. We have ordered four items...a sideboard/buffet table, two area rugs, and kitchen fatigue mats. None of the items have showed up when they were "guaranteed" to arrive by and the tracking numbers do not update and show the items location. We are so disappointed and upset. If we had any idea that the items would be delayed for this long, we would have shopped elsewhere. DO NOT SHOP ALL MODERN!

I can't speak to the couch itself that I bought because I have yet to receive it. The delivery has been canceled twice now. I have never written negative reviews as I prefer to only write a review when I am pleased with a product or service, however, I think that it is ridiculous that the delivery has been canceled multiple times. I am hoping their furniture is better than their delivery service. I am at this point unsatisfied.

Beware of hidden fees!! Customer service manager Gabrielle not helpful at all and not willing to solve issue in any way! Do not shop here! Save yourselves a lot of frustration and wasted time!! They “surprised “ me with a $84 additional shipping fee when everywhere on their site shipping is free!!!

Early Monday August 26 I was looking at lamps on the ALLModern website. I found one I like that was on sale. I didn't place the order right away, I sent the info to my wife to see if she liked it. After she agreed that it looked nice, I put two in the cart and started to check out. When I was ready to place the order I noticed the price was $22.00 higher than I expected. I went back to the original page and the price had gone up. I called customer service to ask about the price change and spoke to a very nice representative. After a short hold, she said her supervisor had approved the previous price. She said it would include free two day shipping. The two lamps arrived the very next day in perfect condition. I am quite pleased with them. They are better looking than in the pictures and the quality is very good.