AllModern Reviews
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About AllModern
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AllModern specializes in modern furniture and home décor, offering furniture, lighting, rugs and accessories. The company provides online shopping and delivery, catering to various aesthetic preferences.
- Wide variety of products
- Good product quality
- Poor customer service experiences
- Delivery delays and issues
AllModern Reviews
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- 4,675,583 reviews on ConsumerAffairs are verified.
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- 4,675,583 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 8, 2025
I ordered a coffee table and was told via text 4 times my coffee table wasn’t out for delivery. I tracked it via FedEx and received information and delivery times each day only to have no delivery. Upon calling customer service on day 4 I was told “to have patience” and that my table should be delivered. If not, they would open an investigation and have an answer in 4 days and either replace the coffee table or give me a refund. The next slap in the face was the offer to give me a 10% coupon for a future order…which is not happening and the same amount I could receive off anytime for simply providing an email or signing up for text messages. Absolutely unacceptable and you should avoid this company altogether.
Reviewed Oct. 29, 2024
Sold me a broken chair. Then sent me two replacement chairs in the WRONG color. When I asked them for the correct chair the third time they told me I was out of warranty. Shameful. I will never order from them again.
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Reviewed Aug. 24, 2024
Shady pricing practices. Bathroom vanity was on sale for $520 in early July, then went back to full price of $580 early August, no big deal. I go to order it and see the base price is now all of a sudden $660, and it is "on sale" for $620 - literally overnight. I reach out to customer support just to be told, "Tough luck, we reserve the right to increase prices without notice and no, we will not honor the price of which you have a screen shot from just 1 day ago." That is super duper shady and not right. I will not be ordering from AllModern, that's just so transparently wrong.
Reviewed Aug. 2, 2024
One of the most unprofessional customer service experiences I've ever had. Misleading, dishonest, and lacking transparency. If any issues arise, you're left in the lurch. Think twice before placing an order.
Reviewed Aug. 2, 2024
Beware of AllModern! Getting items delivered has been a total nightmare. I ordered a media cabinet that was delivered but damaged and I'm still yet to get the replacement. I ordered a bed and we are now on our 4th delivery attempt. I've made plans to stay at home 3 separate days and each time nothing is delivered. AllModern keeps rescheduling my delivery but something always happens. Now I will need to stay home another day and keep my fingers crossed they will deliver. Buyer beware.
Reviewed July 29, 2024
They are a horrible company. They sell cheap furniture with a high price. Also when I tried to give a one star review in the couch that I bought 2 months ago and already broke it said that the review is under review which I'm sure they won't publish it.
Reviewed April 15, 2024
We've purchased a couple of other items from them in past few months for our new home. Be prepared to wait a long time for delivery. Last item (shelves) we waited 8+ weeks, then they shipped wrong color. Now waiting another 4 weeks.
Reviewed April 8, 2024
When I selected my product online it clearly said two items and is why I selected it. I received one. Customer service was indifferent and rude even the supervisor. I was told I had only selected one item which is not correct. It was a set of two. I know what I did and selected. I looked at these pots and priced them for a few days. I was clear on one pot or set of two. They were unwilling to admit it may have been their system. Now the item is more to purchase again and it was cheaper in a set and no accommodations to work with me. They have absolutely no concern you. I will never buy from this company again.
Reviewed Dec. 11, 2023
Please think twice before purchasing furniture from ALLMODERN. Sharing my experience to help others and hopefully educate Wayfair so they can actually do something to help prevent this experience from happening to other customers. I placed an order for the Barclay bed September 2023. The bed comes with white glove delivery/install service as part of the purchase. I received an order confirmation and a few weeks later was sent a note to schedule delivery/install. This part of the process worked well and then the nightmare began the day the product was to be delivered.
The delivery team arrived within their window and upon arrival asked me if I had received a box that had supposedly been shipped directly to my home. I had said no and was confused because I had thought the delivery team would have the product with them since they were there to install. The delivery team told me that had only part of the product that one box out of three was missing and should have been delivered to me directly. The gentlemen told me he could not assemble the bed without the third box. I called customer care on the spot. They told me they would investigate and re-order the missing parts. The delivery team left me with the two very large boxes (they did offer to place in my garage).
A few weeks go by, and I heard nothing, so I called customer service again. The person I spoke with asked me if I was confident, I didn’t have all the parts as it was strange delivery team would have been dispatched to assemble without all the parts. I said, I cannot confirm because I am not a product specialist, and I am not familiar with All Modern product to know what I should or should not have.
The agent looked up my order and, in the order, shipping details it noted that the delivery would include three boxes. One box delivered to my home and the other two would be delivered at time of assembly (like the delivery team had told me). The agent then said it could be (not confirmed) possible the product was shipped in only two boxes instead of 3 like the order confirmation described. The agent said some of the beds have a hidden compartment and that the extra pieces are stored there. Then asked me if I knew if the headboard had the hidden compartment with the missing pieces stored. I let the agent know that the boxes were big and heavy, and I could not safely open to look by myself. I was then told that the only way to fix this is to open the boxes and itemize all the parts to determine If I have everything needed to assemble the bed.
I then attempted to move the boxes and open them and then pulled my back out. In pain and frustration, I called customer care again and could not locate ANYONE who could confidently tell me if I had everything I needed. I then had to wait and ask my son and husband to pull everything apart piece by piece in my son’s bedroom to itemize. When complete, I called customer care again and escalated the issue and was told that they still could not confirm I had everything needed. I was very frustrated as I had the entire bed pulled apart on my son’s bedroom floor and by this time it has already been almost three months that my son has been sleeping on the floor waiting for his new bed. I asked them to cancel the replacement that was never processed and to schedule the team to come out to assemble. The manager I spoke with asked me for my availability and kindly scheduled and I received an email confirmation.
The delivery team never showed on the day they were supposed to come, and I didn’t receive any communications. The manager called to check on things and I let him know the install / delivery team did not show up as scheduled. He apologized and said he would reschedule. The next day, my son tripped over the long heavy pieces on his bedroom floor that have been waiting for weeks for install/assembly. At this point I was beyond frustrated and now angry. Both my son and I have now been injured because of the incompetence of the process and customer service. Additionally, I have had to take off 2 days of work to stay home to wait for delivery/assembly. There is no way I can take off another day, so my husband and son (took 4 hours) assembled the bed themselves. There was an issue with the headboard and the nails provided and the headboard is now damaged.
Reviewed July 19, 2023
We were told furniture would get delivered a few days after order date. Three weeks later still no update on delivery date. Even cust support can't give an update. We will never buy from AllModern again.
AllModern Company Information
- Company Name:
- AllModern
- Website:
- www.allmodern.com