3.2/5 (256 reviews)

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Overall Rating3.2 out of 5
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AllModern Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: March 25, 2023

Please do not spend your hard earned money on bathroom vanities from this company. They frequently "change" manufacturers when something gets enough bad reviews to trick consumers. It's still the same item under a different name. We bought a Haoqi 36" W x 22" D x 34" H Single Bathroom Vanity, which is now sold under the brand name Dondi, and yet it's the same item. Conveniently, we can no longer review it because the "one we bought is no longer available". And yet, we've had it for less than a year and it's already breaking, veneer is coming off, etc. But they change the name and "manufacturer" of items frequently so you can't review items once they start to disintegrate less than a year later.

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Verified Reviewer
Original review: Nov. 22, 2022

I ordered some furniture as an unregistered buyer and thus manually entered my name, address, etc. Several years ago I purchased something from Wayfair, which apparently owns AllModern. Without my permission or warning me, my AllModern order was linked to my old Wayfair account and the information I entered was changed to match the information on file at Wayfair. Consequently, all correspondence was sent to my old email address and the furniture was sent to my old address -- two states away from where I currently live. Nearly three months later I have yet to receive a refund, even though the furniture was returned to AllModern.

12 people found this review helpful

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    Verified Reviewer
    Original review: Aug. 26, 2022

    Bed was supposed to be delivered and assembled on the same day. Delivery people left without assembling - no explanation. That was followed by dozens of phone calls and 4 missed appointments without explanation. Today, the bed was found to be defective and can't be assembled. No more in stock. Told to just throw it away. So now it's my problem to dispose of??? DO NOT use this company. EVER. Don't be fooled by what looks good on their website.

    13 people found this review helpful
    Verified Reviewer
    Original review: June 28, 2022

    I have spent the past month trying to get my furniture purchase delivered. Each time I call, promises are made, and nothing happens. Five times now I have called, each time I am told I will definitely get my bed, and then nothing happens. Do not under any circumstances order anything from this garbage company.

    12 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Dec. 10, 2021

    My spouse bought a leather couch from All Modern through the telephone speaking to one of their salespeople. Conditions given by us that it be delivered on a certain date, that the delivery service should confirm and call by phone; also that an email will be sent to us to confirm the delivery date. They said yes to all these conditions and had noted it down on their system. None of those conditions were met!!

    All Modern delivered the couch a few days after the call which made the date too early, the company did not call, and did not email nor communicate in any form to inform us of a delivery. The company delivered to a house that was still occupied by a former tenant, they also had intentions to drop the couch on the curbside without any forewarning until the tenant then saw the delivery truck and had them carry the couch to the garage as a consideration.

    Our complaints with All Modern have only gotten a tacit nod. They offered to pick up the couch and re-deliver again which we said had to be done as the former tenants needed the garage space. They established an appointment with us and time for the pick up however no one showed, no one called or even sent a text or message to warn us that they were not coming to pick up. They made two senior citizens in their 70's with frail health wait for 4 hours outside of the garage. When we spoke to them to ask, they said the pickup was not approved and someone should have called us but no one did. No apology nor explanation. If you enjoy being taken advantage of by a company that only focuses on greed and has low standard service and quality, then buy your furniture at All Modern.

    Their management are incompetent and ignorant - although their customer service people do try to to help you within the limits of their decision-making. The lower staff get the brunt of the complaints whilst their management (middle and higher) hide from facing their faults and incompetence. Be forewarned unless you insist on being treated like dirt.. if so buy from them

    15 people found this review helpful
    Verified Reviewer
    Original review: Aug. 8, 2021

    They cancelled my first delivery (by email) on the day of, making me lose a day of work. The customer service stated that they cancelled because they did not have all of the pieces. Eventually we rescheduled, hired someone to sit in our apartment for the delivery window. and supervise assembly. The 4 hr delivery window was stretched to 8 hrs. They eventually arrived WITHOUT all of the bed components thus could not assemble. We have yet to receive a follow up with a date despite numerous calls. I understand that supplies are delayed and this may be beyond their control. They have complete control over how such setbacks are handled and communicated. They don't seem to care.

    15 people found this review helpful
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    Verified Reviewer
    Original review: June 11, 2021

    We ordered a dining table in Jan-it came with the corner smashed in. All Modern stated they would replace the tabletop, so we donated the damaged one. We waited and waited and waited, no table. Meanwhile cost was US $1114.19; we are in Canada, so cost to us was $ 1450.97 charged Feb 16 2021. It is June, no table arrived and no communication from All Modern. I called- I was told the table had been discontinued. They refunded the table US cost, problem is this time the refund in Canadian dollars is $1310.01. We are short $140.96. Have posted a complaint with the BBB, they are giving me the run around- "Sorry we have refunded in full." They owe us $140.96, AND considering they broke our contract to buy a table and we waited 6 months, they owe us the tabletop at the original price. Nightmare of miscommunication and ridiculous service.

    16 people found this review helpful
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    Verified Reviewer
    Original review: April 23, 2021

    This company doesn't include or sell drains for the bathtubs they sell. Getting everything for their tubs isn't worth the aggravation. Wish I had NEVER heard of AllModern and will tell everyone I like to stay away. Highly recommend them to people I hate.

    9 people found this review helpful
    Verified Reviewer
    Original review: April 20, 2021

    We purchased a dining set in the end of November 2019 for over $1200. We were shipped a completely different table (different manufacture and everything) from what was in the set. The original table was not glass. It was acrylic. We didn't want glass. After waiting a month for the order, we were told the table pictured on their website wasn't available (so they just threw whatever was laying around in the box??). Knowing we had a big event coming we couldn't wait any longer so we kept the table.

    Fast forward 16 months, the table came completely unglued! The top is unglued, and it's dangerous! I contacted All modern and we are past 12month warranty. There passed me off to the manufacturer, Chintaly imports and said they handle that. I contacted Chantaly and guess what? They said All Modern handles that and don't take direct complaints. Now AllModern is unresponsive. I am posting this review so buyer can beware, they gave zero level of service in either situtation.

    2 people found this review helpful
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    Verified Reviewer
    Original review: March 15, 2021

    I'm not sure how this company gets away with the shipping they do. First, we ordered a couch that I had been extremely excited about... two weeks go by and there's no update on the movement of the couch on the link provided. I called numerous times and finally after waiting for a month and lots of yelling they call me to tell me my couch was 'lost in transit' and it had also been SOLD OUT after I had already bought the couch. My roommate was able to keep her voice down on the phone so we were able to reorder the couch with them giving us a discount to be able to do so but I still paid an extra $200.

    Fast forward, the couch was supposed to be here this morning (thank god). I got an email at 6:00am saying it was the day to be delivered and another around 7:00am saying there would be a delay and to wait another 2 days to hear from the warehouse on a new shipping date. This has been the WORST experience I've ever had with any furniture company possible and I'm not sure how they get away with 0 communication and not letting their customers have updates on their items they've spent 1k +. My couch is supposed to be here Wednesday and if it's not, I'll be asking for a full refund.

    10 people found this review helpful
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