AllModern

I ordered some furniture as an unregistered buyer and thus manually entered my name, address, etc. Several years ago I purchased something from Wayfair, which apparently owns AllModern. Without my permission or warning me, my AllModern order was linked to my old Wayfair account and the information I entered was changed to match the information on file at Wayfair. Consequently, all correspondence was sent to my old email address and the furniture was sent to my old address -- two states away from where I currently live. Nearly three months later I have yet to receive a refund, even though the furniture was returned to AllModern.

Bed was supposed to be delivered and assembled on the same day. Delivery people left without assembling - no explanation. That was followed by dozens of phone calls and 4 missed appointments without explanation. Today, the bed was found to be defective and can't be assembled. No more in stock. Told to just throw it away. So now it's my problem to dispose of??? DO NOT use this company. EVER. Don't be fooled by what looks good on their website.

I have spent the past month trying to get my furniture purchase delivered. Each time I call, promises are made, and nothing happens. Five times now I have called, each time I am told I will definitely get my bed, and then nothing happens. Do not under any circumstances order anything from this garbage company.

My spouse bought a leather couch from All Modern through the telephone speaking to one of their salespeople. Conditions given by us that it be delivered on a certain date, that the delivery service should confirm and call by phone; also that an email will be sent to us to confirm the delivery date. They said yes to all these conditions and had noted it down on their system. None of those conditions were met!!

They cancelled my first delivery (by email) on the day of, making me lose a day of work. The customer service stated that they cancelled because they did not have all of the pieces. Eventually we rescheduled, hired someone to sit in our apartment for the delivery window. and supervise assembly. The 4 hr delivery window was stretched to 8 hrs. They eventually arrived WITHOUT all of the bed components thus could not assemble. We have yet to receive a follow up with a date despite numerous calls. I understand that supplies are delayed and this may be beyond their control. They have complete control over how such setbacks are handled and communicated. They don't seem to care.

We ordered a dining table in Jan-it came with the corner smashed in. All Modern stated they would replace the tabletop, so we donated the damaged one. We waited and waited and waited, no table. Meanwhile cost was US $1114.19; we are in Canada, so cost to us was $ 1450.97 charged Feb 16 2021. It is June, no table arrived and no communication from All Modern. I called- I was told the table had been discontinued. They refunded the table US cost, problem is this time the refund in Canadian dollars is $1310.01. We are short $140.96. Have posted a complaint with the BBB, they are giving me the run around- "Sorry we have refunded in full." They owe us $140.96, AND considering they broke our contract to buy a table and we waited 6 months, they owe us the tabletop at the original price. Nightmare of miscommunication and ridiculous service.

This company doesn't include or sell drains for the bathtubs they sell. Getting everything for their tubs isn't worth the aggravation. Wish I had NEVER heard of AllModern and will tell everyone I like to stay away. Highly recommend them to people I hate.

I'm not sure how this company gets away with the shipping they do. First, we ordered a couch that I had been extremely excited about... two weeks go by and there's no update on the movement of the couch on the link provided. I called numerous times and finally after waiting for a month and lots of yelling they call me to tell me my couch was 'lost in transit' and it had also been SOLD OUT after I had already bought the couch. My roommate was able to keep her voice down on the phone so we were able to reorder the couch with them giving us a discount to be able to do so but I still paid an extra $200.

I ordered 4 chairs on a Tuesday, they were delivered that Friday. After delivery I checked their website and they had gone on sale and were much cheaper than what I paid just two days earlier. I hadn’t even taken them out of the box yet. I called and asked them to credit me the difference since it’s their own product. Should have been an easy no brainer. Instead, it was a definitive no. Not only was it a no, but then they charged me $25 to return the chairs so that I could reorder them at the sale price. How ridiculous. So I cancelled other orders I made with them, sent the chairs back and will never shop there or at their affiliates. Aside from the $25 return shipping, I found the same exact chairs on Houzz for half the price. Joke’s on AllModern because I would have paid their sale price and it still would have been more than what I paid on Houzz but their poor business practices just lost two sales and a customer.

Purchased a dining table less than 3 weeks ago from All Modern and found the same dining set at Overstock.com for $200.00 less. All Modern’s is not to match the prices of other competitors. I was offers offered 10% discount on my next purchase.