Waffle House Reviews

We called to place our order, no one answered. We then came in, the ** manager do not care about the customers. They do not care. The young lady was outside socializing and not taking orders. No one was in the restaurant, I don't see why the was not answering the phone. If you running a business make sure the people on duty care about making money and serving customers.

Went in about 9:40pm on November 20, 2021. Waitress told us they weren't serving anyone else tonight. Waffle House is open 24 hours a day. Claimed they didn't have enough employees. There were 3 people working the grill and 3 waitresses and only about 7 people in there. She told us to go the the Forest location and they would serve us. We went to Forest and they had 3 people working there. Smiled and welcomed us as soon as we walked in. Our waitress was Ash and she took good care of us. Our meal was cooked well and very quick.

The best experience at the waffle house on N. Cove Blvd. in Panama City Florida. All of the staff was extremely welcoming and friendly. I have never had a better experience in a restaurant. Everyone greeted me with smiles and light pleasant conversation. Food was delivered first and it was good also.

I asked them if they use any type of butter products to cook the eggs and hash browns because I am allergic to dairy. They told me that they used oil and I have been sick all day. Thank you very much. Seems like they just wanted me to spend money but was not concerned about me or my health. I will never go back.

The Waffle House right off exit 164 in Florence SC has to be the best one I have ever been to. Friendly staff, great food, and atmosphere. This should be the benchmark for all stores. Special shout out to Keita. 9 am on 9/6/21.

Charlie and Wallie are two of the best in the service industry! They are very personal and kind. I appreciate their timely service and suggestions! They both deserve a raise and reward for some of the best service I have ever had.

Just leaving Waffle House 61st street Galveston, TX May 26th 2021. Waitress didn't seem to want to be there. Food came before my drinks. Eggs to runny. Couldn't get Waitress. Cook named Cricket saw I needed help. Took my Eggs and remade them better. Don't know Waitress name.. No name tag.. Waffle was just Not as good as Houston location 45N. and Rankin.

Me and my wife stopped in to have breakfast this morning and we were sieved menu’s that had not been wiped down and the table had not been wipe either. Where they sat us was only about 3ft from other customers. My coffee was served in a cup that had fresh lipstick on the rim. They are not wiping down the condiments after people use them and then they hand them to others to use. My food came to me wrong and they did not want make it right so I did not eat. All of that and we are sitting there and a few roaches come out from under the stove and one of the workers started stepping on them to kill them. All of this in one visit. I would really be surprised if there isn’t COVID going around in there. Lots of people not wearing masks when they come in. Terrible place to be.

Earlier today I came in and got a drink and it tasted really Weird so I asked an employee. I believe it was a new girl to get me another drink and she did and that one tasted a lot better than the first one.

We were able to sit right away. Eventually, someone came to our table and took our drink order. She returned w/our drinks and asked if we were ready to order. We were not given a menu and Waffle House is not one of our regular stops. We had never been to this Waffle House (or any other in over 10 years). We asked for a menu and as she rolled her eyes she walked away and brought us one menu to share (we were sitting across from each other) and when she returned (a minute later) she asked if we were ready to order. I told her I had not had a chance to look at the menu. She left and went off whispering to the other 4 people standing around. My husband and I decided we could have been inconveniencing the poor girl from just sitting around and doing nothing, so we left. I asked if I needed to pay for the drinks we have not drank from and another person came to us to ask what is wrong. I explained and left.

Stopped in my local Waffle House late night for a quick meal to go and was not disappointed! Staff were great, food was prepared perfectly. The grits (which are difficult to get just right) were just right!! Wonderful experience and food! Thanks Waffle House!

We stopped at the Waffle House 936, 53 Travelers Rest Road, Jasper, GA; Ticket #** November 14th at 3:12; User & Sales: Cashier; to get something to eat. We have always loved eating at the WH by our home and thank goodness this isn't the one that we have to use all the time. There was another man and woman eating there too.

I pulled in a 7pm and had a great dinner, next morning at 330am, I came in to eat a hearty breakfast and was told it was take out only. Had to skip breakfast because I could not eat in my vehicle in inclement weather. What is the difference between eating in at one time and can’t at other times? If this is Waffle House policy, I’ll look for another choice of 24 hr restaurant to stop at from now on.

Marcella was my waitress this morning. She was amazing! She was friendly attentive, and tried to suggestive sell almost every option on our menu item. From making our waffle to blueberry or chocolate chip or adding cheese and ham to my eggs. Even asking about raisin bread instead of toast or a biscuit. And she switched it up with each person in our group. We really enjoyed it.

When we entered we was told we could set at a high top or if we waited a minute she would clean a low top for us. We choose to wait. It was not busy at all. The girl took 15 min. to get the dishes off of the table and then went over and started washing them. We walked over towards the table and the lady said, "You can’t set until she wipes it off." I understand about COVID, I am someone who wears their mask. I have auto immune induced lung disease. However it shouldn’t take 15 min. to clear a table and why not wipe it and sanitize it instead of going and washing dishes for another 15 min. Then when someone says something, your co-worker starts being rude.

Potential COVID contamination... Several regular customers not wearing masks or in possession of masks and friendly but loud shouting at each other..loud laughing... Management did nothing.. My food potentially contaminated. Potential death sentence for me. 2. One waitress wearing her mask halfway on continually. 3. Another waitress pulling her mask down to shout orders potentially spreading COVID over entire cooking area. Blatant disregard for Pandemic safety and total lack of any management intervention.

I ordered one large cup of coffee to go. The price was $2.89. This was 5 AM and I was the only customer on the premises. That’s $3 for a cup of coffee. I questioned the cashier to be sure I correctly heard what she said. I wouldn’t purchase it and I departed the store.

We tried for ten mins to call and place an order and they wouldn't answer the phone so we went by to place our order and the cook was out somewhere else and the only employee there was outside smoking talking to someone. Columbia TN

This morning I stopped in to get breakfast at this Waffle House. They didn't have any gravy for the meal I wanted, so I was going to get my regular omelet. The cook asked if I had 5 minutes. He made me home made gravy, right there on the grill top. Louie, Peaches & Lachasedy, Thank for the excellent service you provide. Louie, YOU DA MAN!

My sisters and I was in Durham, NC celebrating my birthday. We went to Waffle House for supper. The waitress, **, did not even greet us. She never smiled or showed any kindness. She was very cold and unwelcoming. Once she took our order, she never came back to the table to offer us additional refills on our drinks. When we called her over, she acted as though we were bothering her. When we paid, she did not give us a receipt. On the other hand, the cook, **, did a good job cooking the food. The Waffle House location was: Waffle House #844. 112 E NC Highway 54 Durham NORTH CAROLINA 27713-2136 US.

I love Waffle House, but today at store #155, on Airline Hwy. in Baton Rouge, La. was a terrible experience. First no one would come to wait on us. Finally, I requested someone please take our order. Friction stopped between employees and we could place our order. Food came quickly and it was good. Then it's check out time. No one would come to register to take my money, so finally I screamed, "please come check me out". They stopped talking or fussing and came to take my money. Something not right at Store #155.

I love Waffle House. I’ve eaten here for years. Opelika Alabama Waffle House is the worst one I’ve been in for sure. Every other Waffle House I’ve ever been in they act like they’ve known you for years. I’ve been here for 40 minutes and I always wait to be seated. It’s rude to just sit down somewhere. I finally had to just sit down, and that was 20 minutes ago. Not a single worker here has even remotely acknowledged the fact that I’m here even though they have all looked at me multiple times. I’m not even sitting at a table. I’m sitting at the bar stools. I’m writing this as they continue to walk by me like I don’t even exist. I’m assuming it’s because I’m the only ** person that has been in here since I got here. Every other person that has walked in has gotten taken care of immediately, and is eating happily. This is sad and disappointing. I’ll never return to this Waffle House again, and am quite annoyed about the whole thing.

When my wife and I are on the road or in a different state we eat at Waffle House and never had a problem. We were in Mississippi and when I went to pay my bill the cashier told me I get a military discount because I'm a Vet. I was surprised. And thanked them. When I got back to Maryland and went to my Waffle House and asked them about the discount they told me, "Yes it's our policy." But when I went into store 2172 I asked the waitress about the discount and she told me that they don't do it. I told her that, "Your other stores do" but the manager here does not and said that the company does not give a discount to Vets. Does this guy make up his own policy and said the heck with the company. How does this make the other stores look?

The hash browns taste good, the waffles taste good, the burgers taste good, but the best thing by far is the biscuits and gravy, with some chocolate milk, it be so good. I wish I could go everyday but I cant because I would get fat.

I am so aggravated with the Waffle House in Fallston MD. First of all, we love to order here. But lately we have not been. I have had so many different issues but the main one is that they do not answer the phone - morning, noon or late night, they just do not answer. I work evenings and don’t get home until 11-12 at night so I love to stop and get Waffle House on my way home. Most recently I tried calling when I was about 15 min away and no answer, it just rang and rang. So I continued to call and call the whole way there. I stopped across the street at the Royal Farms for gas and look over and there isn’t one car in the parking lot - originally I thought they were busy so that’s why they weren’t answering - nope not one customer. I see 2 employees sitting outside smoking - meanwhile I’m still trying to call.

Evelynn is new but you would never be able to tell it. She has been excellent at Customer Service both times I have been there which keeps me coming back. Megan was Awesome as well. Such a great team.

New manager is amazing. Servers Kassie and Laurel are always cheerful and go out of their way to take care of customers. Cooks Seth and John always send out amazing hot food fast. Laurel is by far my favorite employee.

This WH was on Beach Blvd across from Gate Car Wash & Target. The first impression was a "Good Morning" greeting from the staff opening the front door! Then the waiter quickly took our order and continuously asked how the food tasted. The place was clean and orderly. A fantastic experience. You gotta go there!

My family and I just left Waffle House on Dillerville Rd, Lancaster PA. I will NEVER go back there again. The waiter brought us out 1 plate at a time. He (Stewart) did come back and tell us the B & G would be approximately 10 min longer and ask if we wanted to wait or remove from our order. We agreed to wait. No receipt was ever given when I went up to pay. He ask where the receipt was. I explained to him we never received one. After he continue to argue with me that he placed it on the table. He went and lifted every plate up to make sure it had not got stuck on the bottom of the plate.

My husband and I went to store number 984 and our server was (**)! She is the sweetest person ever. My husband and I was at the high bar when a homeless lady came in to order a sandwich and we heard ** say to a customer that was going to pay for the lady’s sandwich, "No it’s okay I’ll get it." But the customer said, "No let me." I left in tears. It’s been a long time since I’ve heard anybody want to be that kind to another. May God bless those 3 people and their families!

My friend and I had breakfast at the Waffle House at 8582 Navarre Pkwy at 0900-hrs on 19 November 2018. The service was prompt and polite, and the quality of the food was excellent. The shift supervisor was proactive in ensuring we were satisfied with everything. They were also very conscientious - my friend ordered a cup of decaf coffee to-go when we first sat down, and they didn't bring it until we were ready to leave! No reminder necessary! No wonder this Waffle House is almost always crowded with customers.

I was served what they called "Grits" but it was more like wallpaper paste. The spoon stood up in the middle of them without falling over. I asked to simply take the grits off my bill so the waitress crossed through the item but took no money off my bill. The manager said if they itemized the bill I would have to pay even more. I know this sounds totally moronic but that's how they treated the issue.

I placed a pick-up order with the Waffle House off 96 Riverview Dr. in Flowood. While on the phone the staff member taking my order was short with me and unprofessional. When I get to the Waffle House I have to wait for my food (which was not a problem) then I paid and walked out. I get to my car and check the order, half my order was missing. I go back in to inform them and she tells me that “I didn’t order that item”. Rather than argue with her I walk out only to get home and realize the entire order is wrong. I never write reviews but I write this one to tell you to please save your money and go somewhere else. Don’t waste your time going to this restaurant very unprofessional staff.

I have went to Lancaster Waffle House many of times and every time it seems no one is ever available to answer the phones or the phone just never work and this is multiple occasions. Also when I get into the restaurant I simply asked the lady, "Is the phones not working?" They say, "I don't know. We haven't had to call all day." Wouldn't that be suspicious to even the manager of the freaking store but that's neither here there, that is not the major point of this reviews.

We went to the one in Dublin Virginia. The manager greeted us when we entered. Very pleasant girl. Our waitress however should find a new profession. Took her 5 minutes to acknowledge us. We ordered a water, coffee, and chocolate milk. She brought my coffee and water. Had the chocolate milk sitting on the counter for a good 10 minutes before bringing my husband his chocolate milk. She took our order and we didn't see her again until our sides was ready which she brought over to us and then left for another 6 minutes.

8:05 total am went to Creedmoor W.H. Two couple who came in after me were served first. Finally got my order taken. When food arrived NO bacon. Waitress said would be along. Finished my meal without seeing it even though orders with bacon were going by me to others. Had to ask W where it was. She just walked away and joined in the very loud chit chat going on between staff. Waffle H you should just close this dive and move on. Tried to leave comment on website but said down for maintenance. Been that way since 9 am. It’s now 9 pm. Very POOR business plan.

The best Waffle House I've ever been (Beaumont Texas College St.). The waitresses are always cheerful, the cooks are the best. They above and beyond to accommodate their guests. They treat their guests like family. No matter what time of day or night. Carol Ann is the manager and she's awesome.

We went to two of these restaurants on vacation. One was in Islamorada FL and one in Georgia. The one in Florida was dirty and music was very loud. The one in Georgia I can't even believe that I ate in. The place was disgusting. Water dripping from the ceiling vents. My coffee cup had last customer's dripping on the side. The bathroom smelled. It is a shame because the food isn't bad.

I recently went into the Waffle House located on Valley Avenue in Birmingham, Alabama. The experience was absolutely terrible. We had to wait nearly 15 minutes to sit at a table. Several tables were left dirty while 2 servers were engaged in conversation with each other and another one was on her cell phone. Conversations among the employees was loud and vulgar. I did complain to the manager, to no avail. He was only concern with where I was from. Someone needs to pay that location a visit and evaluate. I would never recommend going there nor would I go back.

I would like to take this time to express on the staff and the food at Waffle House store number 737 on Laurens Road, Greenville, SC. Our waitress was **. She was wonderful... very thoughtful and caring. She was the best waitress I have had by far at any Waffle House. The cook ** was also very good. I asked for their names as I was leaving and they gave them to me without questions. I have eaten at Waffle House all over the country and this one was far above and beyond the best. Very clean and helpful... Can't say enough about these two. Thanks and I will return only for the waitress and cook were so good.

Me and my boyfriend went to Waffle House tonight for dinner and everything started off good but when we sat and had to wait 15 minutes and our food hadn't even got started cooking yet, we got a little upset, to find out the cook was in the back on the phone. I use to work at Waffle House and we were not allowed to be on the phone. I also didn't understand if the cook was on an important call why didn't our waitress at least start the food. I always started cooking if the cook was busy when I got an order. My boyfriend said something when the cook finally come out and she basically snapped at him. I just don't understand what is going on with all the Waffle Houses anymore. Everyone I see nowadays are never busy like it was back when I worked for the company. It just seems the staff at all of them just don't care anymore and it's a shame because I really like going to Waffle House.

Been trying to call in a order here since they opened the store years ago. They keep the phone off the hook I would assume CONSTANTLY. They don't pay people back for bad service in the store in ANY way. Every time I go there, employees are cursing and arguing with each other. I could go on but it would literally be every single way you can have a bad experience. This store is a joke and I will never give WH my money again. I hope you go bankrupt and move in a store that cares for good business and customer satisfaction.

The men's room was nasty. The kitchen floor look like it hadn't been cleaned in 2 weeks. The grill was all nasty and black food tasted old and the management was just plain rude to everybody in the store. Even the employees was had a nasty ** attitude. They have a bunch of dope heads running the place.

The staff was friendly at the Manhattan location however, I noticed a bull or rat terrier along with large dog bowl and bed chained to a pub stool at the counter with the owner, needless to say they both were eating breakfast. Few of the customers were complaining stating that it's unsanitary and the on duty manager said or did nothing about situation. Nevertheless, I get all the way home to find hair on my food!!! Disgusting. It may help if there was a sign posted on the door, "No dogs allow!"

Upon entering unit 1196 there was no greeting us. The staff was engaged in arguing with each other. We had to seat ourselves, we should have left but decided to stay... What a mistake. It took our server Rochelle 15 minutes to come to the table. She took our order and brought our drinks right away, OK maybe there's hope we thought... Wrong. We both order all stars and asked for it to come out altogether, we also asked for warm syrup. After 40 minutes our waffles came out dark as hell when we ask to recook them she gave attitude and rolled her eyes. The eggs came out under cooked and toast was cold, but our hashbrowns were fine.

Placed to-go order at Waffle House in Bel Air, Maryland. Spent $31.75 for food that was both undercooked and overcooked and they forgot 2 sandwiches. I called Corporate in Norcross, Georgia and spoke with CEO (Walt Ehmer). He promised full cash refund. Letter for $10 was sent a week later. Called back and Walt said they dropped the ball, but a gift card would be coming. I said I didn't want a gift card and he promised refund cash/check. Had to file a complaint with Better Business Bureau and awaiting a reply. Bad food, jerked around and lied to by CEO -- avoid Waffle Houses at all cost! I spent $31.75 for nothing!

Why so cold? This reduces the enjoyment of the meal at 8:15 a.m. The temperature in the customers dining area was 64 degrees. When I asked the server if there was something that could be done about the temperature she replied, “the thermostat is in the commissary”. I assumed she meant storeroom. Seems like the thermostat should be in the area of the customer. When we left the temperature had dropped to 62 degrees.

The last three days in the fake Philly gets more nasty every time. I think refrigeration problems, your workers don't care. What boss? Is there one? I am a family that orders for years and the one in Monroe, GA is the most dangerous. I had food poisoning and others in the family stuck in the bathroom, due to uncleaned place. You need someone to fix this before the health dept gets involved...

We visited the new Waffle House in Albany, Georgia and Ledo Road. The store was very clean but considering it has been open for only a few months it should have been. We were appropriately greeted as we entered and a waitress immediately came to our table when we were seated. She was friendly and checked on us regularly but was too often to give us time to talk at the table. Our food was fast and tasted great.

My experience at the Waffle House in McDonough on Hwy 81 was a overwhelming. As soon as I walked in I knew I should have turned around and left. I noticed tables were all full of dishes. The floor was nasty. Water close to the counter that was left on the floor. I told the waitress and she just put a sign out. I also noticed that the floor behind the counter was as nasty as could be, greased to the max. Waitresses looked so dirty and looked like they crawled out of bed. One customer walked in and then left after she seen how nasty it was. Someone needs to clean up. I am sure it wouldn't pass inspection if a inspector came out to inspect.

After reading some of those reviews... I am hesitant to make my remarks. In complete fairness to Store #1474 in Webb City Missouri I do NOT have a complaint about their service. I do NOT have a complaint about the food. I do NOT have a complaint about the food preparation. I do NOT have a complaint about the cleanliness of cooking area. I do NOT have a complaint about the cleanliness of the building. I do NOT have a complaint about the cleanliness of the seating area. I do NOT have a complaint about the friendliness of the staff... However when we visited at about 6:15PM CDT today the music was so unbearably loud the waitress could not hear us place our order... there was no way that my wife and I could visit. We asked for them to turn it down. They contended that in so many words it was 'piped-in'. I am quite reluctant to believe that...

My husband and I traveled for 12 years and have eaten at Waffle Houses in almost all the state. We always had a good meal. Tonight we went to the Waffle House on 484 in Ocala, FL just off I75. We were the only customers at 6 PM and 5 min later another couple came in. The other couple got their food first and we waited. I received my cheese steak wrap and it was so cold the cheese wasn't even melted and the meat was dry and burnt, when I complained it was put back on the grill and the outside of the wrap was burnt. I refused it. The cheese steak sandwich my friend ate was in the same condition but she ate it. And when we got home she got very sick. My sister got a burnt cheeseburger that was cold also. The old man that cooked should be fired, he starts at 2 pm, so I will never go there again when he cooks. No wonder the place was empty.

Me and my sister stopped at a Chattanooga, Tennessee Waffle House. We ordered our food. The eggs were way undercooked, had to ask for more. They did correct this. My sister's have black all over from a uncleaned grill. Don't think it had been cleaned over several shifts. The tables were dirty. They half added wiped them down. Floors were dirty. Roaches on the table. Never going again. Even the Waffle House in my hometown Guntersville AL, the food is terrible but at least they were clean. Don't think I'll ever eat at any Waffle House again.

Don't eat at Waffle House's!! I'm a truck driver and have been doing my own investigation on them for months. I have visited more than 20 of them in the past few months, and I'm seeing the same thing happening in every one I visit... The cooks handle raw meats such as bloody steaks, bacon and egg drippings, then wipe their hands on their apron and proceed to grabbing bread out of the toaster, or picking waffles out of the waffle iron... I would certainly think that the health department knows about this, since it has happened in every one I've visited... I don't know why they are allowed to stay open. Are the health department investigators getting paid off? I challenge anyone to go into one, have a coffee, and observe for themselves...

I loved the food, but the place was dirty. With these places, it's hit or miss. Half the time you get a dirty Waffle House. The other half, you get a clean one. It's very unpredictable. They all have great food, it's just that half of them are dirty and sometimes you'll even hear some swearing being tossed around. I would really recommend that if you go to a Waffle House, to scout out the place before you actually make your decision.

Let me start by saying, I love Waffle House. However I just found out that for the best 2+ years, I have been being charged extra for egg whites. To charge someone extra to remove a yolk from their eggs is just ridiculously. As a long time customer of Waffle House, this was my last trip.

The cooks at 902 location Indian river rd of Virginia beach va are very rude and unprofessional. A very unprofessional conversation about sex with men and women were going on while eating my food. A lot of gossip. This Waffle house gave me a bad experience. I went to Waffle House to eat a meal in peace and catch up on some work I needed to do. The staff was so loud also. I will never be returning. Very disgusting silverware, restrooms smell of urine and the list goes on. Very unsatisfied customer.

Put damaged syrup in my to-go bag and ruined my new car. Refuses to fix or even do anything, won't even take my calls.

Every time I order a to go meal from Waffle House it is the same repeated order and every time if I do not ask or remind, they forget to put the chili on the hash browns and the gravy on the hash brown. The last order that we placed there, they got it completely screwed up and backwards and this is every single time and not one time have I been offered a receipt.

Williamsport Waffle House - When I received the food it was cold not warm but cold and it tasted awful so I went back to get my money back. When I got to the Waffle House the staff was hostile and turned onto an angry mob. While I was waiting on my money she kept making excuses about the food and became extremely belligerent and angry. Then the entire staff was verbally attacking me. It was very scary actually and 2 black men followed me as I exited the building. I was truly tired and fearful for my safety. Considering taking safety measures at my home as they now know where I live. Safe to say I wont be going to any waffle house any time soon. I believe they hire convicted criminals fresh out of jail... Very sad and scary.

I have been a well paying customer for some time. I had an altercation with a waitress. I said I thought another waitress looked very pretty.. Next thing I know on the fourth of July my phone gets blown up with text from the lady I commented about. I been talking about her and it needs to stop. Ok... I thought about it awhile and I confronted the waitress about her gossip. Later another employee told me she had been telling everyone I threatened her. Not true. tried to explain to her that gossip and teasing, bullying at a place like that needs to stop. How many people have gone postal over less? I do not want to be enjoying my eggs and get a bullet because of her gossip. I have seen many regular customers lately get ran off over stupid gossip and harassment. A local lawyer, a man and wife that has a heavy equipment business, several people from different walks of life. There is, I have found a lot of regular customers gone.

On 7/10/15 @ 11:50 approx. My husband and I visited this establishment. My husband needed to eat due to medical condition and I got us lost. We went in; ordered, place was dirty, employees standing around. Food came, my husband started to eat (grits and bacon, old) and I ordered a chicken salad which was wilted. I didn't want it and I didn't order anything else. After a few minutes a person approached us and said "Nothing is wrong with this salad." She was upset and said we should pay for it, although I didn't even touch. Then she stood there and watched us. After that she said we disrespected her and for us to leave now, or she would call police. I said "My husband is sick - needs to finish, then we'll be happy to go." She even brought to go boxes.

Night shift is always very poor service. Coffee cold, workers are on some kind of drug for it to be new - they are making Waffle House look bad - dirty floors, manager sucks, lost cook, lost sausage, very poor service. Until a elderly lady - I think ** - clock in and got it in order. She should be manager. Before you lose your customers put her in charge and Waffle House will profit. Thanks and god bless america.

Food was hot... and fresh cooked the way I asked. Everyone was very pleasant. Will definitely come back.

This is about the Waffle House in Little Rock and North Little Rock Arkansas. My wife and I go into a Waffle House and there are 10 employees on the working floor and we go in and sit down. There are 10 customers already there when we came in. Some were already eating. We sat there for 10 min and the our counter still had dirty dishes in front of us. We called out and got our drink order out and they finally got the drinks and the counter cleaned. 6 of the employees were standing in a bunch in the middle of the floor discussing life. As we heard ourselves. The manager was washing dishes because the tables were full of dirty dishes.

Table tops felt wiped at, not cleaned, stained coffee cups, floors looked as though they had not been swept completely for many shifts. The attitude of some of the waitress need a LOT of work!! Some uniforms look really unkempt.

Waffle House 5875 Tx-105 Beaumont Texas 77708 - Called in a order for pickup. Price was higher than normal. I ask why? I was told I was charged 10% gratuity. Please explain to me why I'm being charged for services that was not given to me. This have to be against the law. Its my choice.

On Sunday after church for several weeks we have stopped in for lunch at WH in Maumelle, Arkansas on I-40. Last Sunday we thought we would try one more time to see if service was offered that day. There were a few customers on one end of store with workers on break at the tables in that area. A worker was sweeping in the area where we stood for a few minutes. We left after a few minutes when no offered to wait on us. Service has been poor there lately but this was the worst. We won't return to that location. In years past it was a pleasant place. Sad to see it decline so.

I had never been to a WH before this. A friend and I came here, the table we sat at was dirty. It wasn't cleaned until five minutes later. Waitress was impatient, played around in a group of staff around the flat top stove w/ cooks. When we were ready to order I called out three-four times w/ no answer or acknowledgement. The place wasn't busy. After that we just walked out and as we were doing, so the whole crew laughed. I'm thinking how in the world are they in business?! And for the people who come on here and say "Oh don't let 'one bad experience' be your judge", my career is w/ a company that wants to be the #1 retailer in the world for starters and I've always worked for companies like that. When I am handed lousy service that's the first and last time. Horrible service seems to prove epidemic for WH though. If a person goes out of their way to write a review, IT'S PROBABLY TRUE.

My wife and I arrived at the Waffle House on Elysian Fields Avenue, in New Orleans at about 11am on 04 April 15. And after a 40 minute wait, we were seated by a District Manager (**). He gave us some Silverware that still had food on it. And when we asked for Plastic-ware we were told that it would cost 20% of our total bill. You bring me dirty Silverware and I have to pay you again to get sanitary eating utensils. What is this world coming to?

Waffle House 3255 Florence Rd, Powder Springs Ga, Store #1496. On 03-15-2015 at around 2:45 PM I entered the Waffle House (above Location) to order 2 breakfasts to go. I walked in and had a seat at the counter. No one greeted me or waited on me for a good 5 minutes (maybe longer). Finally a waitress named ** came up and asked me if I had been waited on. I stated "No." She told me that she could not wait on me because she was off the clock. She did ask me if I would care for something to drink. I told her "No thank you." It appeared that I walked in as a shift change was happening because I observed two or three other waitresses leaving.

African American employee treated unfairly. I was terminated because I am pregnant and unable to perform as other non pregnant waitresses. I was told by my Dr. I can't do any heavy lifting over 5 pounds and no standing for long periods of time. Just the usual things that pregnant women can't do. I was asked to pick up heavy mop buckets and most of the thing a pregnant women can't do. I was ask to bring a Dr. Notes stating what I can and cannot do. I brought in a Dr. Letter only to find out I was let go due to my restrictions.

Was working at Waffle House for two and a half years. Got a new manager and she blamed me for food costs. I was only working at this time part time. Five to nine and nine to seven. Don't understand what I had to do with food costs. I'm a waitress. She subsequently took me off the schedule just telling me when I'm on my shift food costs were high. I've never had those problems till she came. I'm a hard worker and respect my job. I want to dispute this matter for I was taken off the schedule for no reason that I understand.

I ate at Waffle House on Platt Springs Rd in Lexington, SC and have been deathly sick for two days from food poisoning.

Went to Nashville Waffle House 4 times now. Waitress didn't have a clue what she was doing, screwed order up every time. All 3 employees sitting around doing nothing, has to get their attention to get food etc. They need to get it together.

I ordered my food, went to the restroom, came back. My food was on the bar waiting for me with a Roach on my plate and then I seen like 3 more around the bar or was. So disgusting. I told the manager. She just said, "You want me to cook another plate?" I said no. So she rudely snatched my plate and threw it away saying, "Well have a good day," and overheard her telling an employee that, "She must've thought I was going to give her free food, sorry." I'll never go back to roach house.

I recently visited the Waffle House in Senatobia MS and there was this rude waitress there. Idk her name but she was an older woman. When I placed my order, she was so rude that I said, "Don't worry about it. I'll go somewhere else." So she was like, "I don't care. Go somewhere else." I like a nice and clean restaurant but while I was sitting at the bar, I noticed grease caked up on the side of the grill, food all under the grill, plates were left on the table, an employee sitting down, on the phone and not cleaning up. So I videoed it till next time if I come back. I videoed everything from the back to the front bar and all.

Bad service and servers. When you're serving you're suppose to check on your customers regular and keep their drinks full... Not go outside when you're busy nor ignore your customers nor the business!

I went in to Waffle House for breakfast. The smoking section was to the left side of restaurant, so I went to the right - NON-SMOKING section. Then, I went to the booth since it was furthest away from the smoke, when order taker said, I have to sit at the counter (near smoking section). I said, "I prefer to sit in the booth away from the truckers' smoke." He insisted that, "the booth is for more than one." Keep in mind, there was no one waited to be seated. I calmly replied, "charge me for two people, I want to sit away from the smoke." He got the manager, and the guy said, sorry, booth is for more than one person. Bad decision and Waffle House needs to address this issue which costs them revenue and customers(?). I left and went to IHOP - and yes, sat in a booth!

Waffle House is violating our 2nd amendment rights to protect ourselves in case of robbery and customers being scared when the stores are shot up while we are eating. A sign is posted outside stating NO WEAPONS ALLOWED ON WAFFLE HOUSE PROPERTY. I cannot legally protect myself from injury or death if confronted in a robbery by a thief that has a gun or knife. I have a constitutional right to defend myself in a life or death situation. Therefore I urge every law abiding citizen with a concealed weapons permit to BOYCOTT waffle house until these signs are removed! Waffle House is the perfect place to rob since no one is carrying a gun except the thieves.

Waffle House #1849 1245 North Broad Street Monroe Ga.30656. Met a friend here tonight for supper-coffee- and some catching up time. Had a hard time even hearing each other across the table....not because establishment was full-- we were the only paying customers in the place at this time....The cook, one of the waitress and what looked to be a friend were horsing around most of the time we were there...which was 1.5 hours. The "friend" grabbed jacket from waitress... was throwing it around-even around counter-then he grabbed her visor and did the same thing. This waitress also went to bathroom... came back into cooking area. Never saw her wash her hands... just put on sanitizer... Well before leaving...a man carrying a $ bag came in. I asked if he was in charge. He was like, "I guess". Told him my complaint. He wasn't even really listening. Needless to say, I was like "I will just call corporate and complain." Friend and I walked out... and they ALL started laughing about the incident - even guy in charge.

Guys, Waffle House is AMAZING! The ones I have been to (about 7) have nice people serving food! Why, oh why do you complain about such an amazing restaurant! You had ONE bad experience, don't go to that Waffle House! This is just my opinion, but waffle house is good.

At the waffle house in Conover, NC on highway 70, a employee by the name of ** talked about lying on app. She said that they don't do record checks because she said she didn't have a criminal record but in reality she does. Also she admitted to lying about having a HS diploma/GED... She don't have a GED, little on a diploma. She didn't wear a hair net, didn't wash her hands after smoking, and had very vulgar language. I will not be returning and I will tell everyone I know to go to a different waffle house.

After the waitress, not the cook, severed me raw uncooked hash browns I didn't say anything till I checked out. I told her I would pay for everything but the uncooked hash browns. She went all crazy on me. So I took back the ticket and told her I would take it up with the manager tomorrow and walk out not to make a scene. The next morning at 8:00 AM when I went back to straighten out the matter the manager stop me at the door and told me I was banned from the Waffle House and would not even listen to any thing I said. I am going to call Waffle House main office in Waycross Georgia on Monday Aug 25, 2014.

Today my dad and I went to a waffle house. The address was 2886 Clairmont Rd NE Atlanta GA 30329. When we went to sit down a employee named ** came to greet us, but my dad was on the phone and she asked him the usual greeting. See my dad didn't reply because he didn't hear her. She got pissed and glared at him and I caught that and when she looked back at me she saw that I caught her. When we ordered our drinks she brought them to us, but she put them so far that we couldn't reach it. My dad was like "oh my god!" and she was like "Did I put it too far way sir" and then my dad said "You know what, it's alright." She noticed that my dad was pissed off and she started putting out sweet lines to cover it up. All I’m trying to say is that she should fix her ** attitude and watch her mouth and fix that customer service or else I won't mind asking her what the hell is wrong with her.

The worst Waffle House 940. Old Hickory Rd, TN, 37211. I went to purchase breakfast for my wife and myself this morning (8.10.14). I usually try not to get upset there because I know it's really bottom level service and hygiene practices, but this morning took the cake. I went in to a moderate am out of other customers, no lines and a few empty seats. One waitress was washing what looked like dishes or something. I sat at the counter to order my to-go plates when water shot across the counter into my face bouncing from the pile of dirty dishes. The waitress made no apologies so I grabbed a couple of napkins and wiped my half drenched face off. OK, no problem. I thought knowing manners isn't necessarily a part of the service here. I made my order with the same waitress and then proceeded to wait for my order to be ready. I started playing one of the games on my phone to pass the time. 25 minutes later, I'm looking at my to-go containers sitting on the side of the kitchen. OK, looks like I'm almost ready, not the case. I sat and watched a couple of people get served while I watched my food get cold. One waitress seeing me getting frustrated seemed to start to attend to my food.

My waitress called me a ** and told me not to come back. I had ordered hash browns with mushrooms and chili. When I called her attention to the fact that they were plain, I ask that she just take them off my bill. She informed me that my friend had gotten the mushrooms and someone was going to pay for them. I told her that she had gotten the order wrong. Things went downhill from there. Will never go to University and Jordan Lane Waffle House again. Huntsville, AL.

It was 2:05 a.m. in the morning when an irate server yelled at me and demanded that I leave the restaurant after having a biscuit, sausage and gravy breakfast and 2 cups of coffee. I haven't been at the place not even an hour and I was asked to leave. I was not a rude or disruptive customer in any way, yet there were other guest that were loud and rude and were not given a time limit on their dining experience! I refrained from putting up an argument with the irate server in question even though I felt pressured and disrespected.... I promptly paid my bill and left in peace but I vowed never to eat at that location again and I wouldn't recommend it to my friends either!

Me and several friends went to the Waffle House located on Sherwood Forest in Baton Rouge, La. The service was extremely horrible. The cashier skipped us twice and once we addressed her, she said "I'm not the only one that takes orders". We have officially ended our business there.

Mark is an employment attorney currently working on wage an hour issues with Waffle House. Give him a call or a quick email, he may be able to help you with your specific issue. Or at least get you the back wages you are owed for when you were a server if you spent more than 20% of your time doing side work, that includes dishes, cashiering, menu test, floors, windows, bathrooms, the additional cleaning list, the cnt cleaning list, dusting the ceilings, cleaning the HVAC, vents, and so on. BTW, it was the employer's responsibility to keep track of how much time you spent on non-tip generating work. That time spent should have been paid at minimum wage and can go back up to 3 years. I started working there 6 months ago and said enough of this and called him after extreme abuse of me, my labor, and my co-wokers.

The DM is very rude and don't care if she has customers on the floor. She talks/curses her servers on the floor. Certain servers are ALWAYS walking around with tudes and cursing on the floor with their phones in their hands or to the tables and that's rude! Certain servers on 2nd and ALL of 3rd shift are the picks and does NO wrong; no matter how many complaints are done nor said to the GM they don't get in trouble! Griffin, GA Waffle House on 19/41 is careless and some are racist and don't care! ALL customers should be treated equal... THIS IS AN EVERYDAY THING FROM THE GM! They come in high or smelling like alcohol and drink on the job and you can smell it; store #694. Please do something with the GM and the servers/cooks and get this store cleaned back up!

I worked at the Waffle House on Atlantic Blvd in Jacksonville FL, and I have to say it's a nightmare. They change your shift whenever they feel like it. You can be working the second shift 2 to 9 pm and then the third shift which is from 9 to 7 am. They give the morning shift to their so called " top dogs". They never ever close, so come the holidays make sure your family makes plans without you cause you won't be with them. It feels like you're performing because you have to call out the ridiculous orders and what I found most appalling of all is that some people get away with all kinds of rule breaking and others get picked on dramatically by one so-called manager that has a gentle and kind appearance but underneath all that lurks a man with anger issues.

I sat down for an open interview. I was listening to how the other interview went so I would know where to start. Not one person before or after me was told right then, on the spot that they did not have the job. Everyone was told you will receive a phone call if we choose to hire you. However this man ** located in Jacksonville, Florida at the Waffle House located on Atlantic Blvd near the 9a off ramp made his mind up on me. As soon as I sat down, he asked me only one question and then asked me if I had any questions and said I would not get the job (everyone else was told they would be called back if they got the job, I mean everyone!). I asked him what, he made such a fast judgement on and he immediately refused to tell me saying he was not allowed.

My bank luckily picked up on a waitress from your main shop in Sam Nunn blvd who when I paid my acct for my meal, she has gone under the cash register where the mastercard machine is on a shelf and used her phone camera to get my acct numbers to try and have $450 taken from my acct. The mastercard/card machine should be located at the top of the counter next to the cash register in view of every customer. It's very easy for a couple of waitresses who can shield each other whilst this is happening. Another amount of $50 was attempted to be deducted from my same account. The answer to this story is the card machine needs to be put up on the counter top next to the cash register. My card was cancelled and ripped up and a new card issued to me.

What company would make their employee work on Xmas Day? That is downright pitiful when their reviews are not all great.

What kind of business makes their staff work on Christmas Day?? REALLY?!?! The one day of the whole year that even Walmart closes so people can spend time with their loved ones!! It's Pathetic!! So, you're open on Christmas, well just how many Homeless or needy people are you gonna feed?? NONE, I bet! Well, Waffle House, I hope you don't make a penny on Christmas Day!! You won't be getting my business on that day or any other day of the year!!

I worked at Waffle House 30 years plus!! My mother was a unit manager and raised 6 children by herself. My twin is a dist. manager. The reason I quit W/H was I had knee surgery due to falling down at work & my boss kept telling my coworkers I was faking. Also, I had to return to work before my doctor released me. I transferred to Fairview, GA W/H & my division manager put both hands on my shoulders & pushed me really hard!! I have severe anxiety & panic attacks from getting robbed two times at W/H... Also have other health issues because of W/H... Waffle House cared about their employees at one time (years ago). What happened to the “We’re going to treat you like FAMILY”?

I happen to be a frequent customer at Waffle House Locations in My City of Gainesville, Florida, Alachua, Florida and Lake City, Florida but mostly Gville. Most of the time the breakfast food is ok or even good and I get in and out without any problems. But for some time now, I can’t seem to have an entire meal without a broom or Bleach Rag coming out. Even SLOW SWEEPING is a negative thought while eating with visions of Microscopic Dust coming off the floor, into the air and in my nose or food.

The building inside is very nasty with dust everywhere. It doesn't look like it has ever been deep cleaned. I can't believe the health dept. hasn't closed them down. I will not go back.

I usually love Waffle House! I never had a problem in my life with it, and tonight, since my fiance was working late, I decided I wanted one plain strawberry waffle. So, I go to my local Waffle House in Bremen, Georgia (the one described as the "new one"), since the good one got shut down. Anyway, I go in after calling a to-go order in, and I am so very thankful they had not made it by the time I got there. Someone I have never seen working there was working tonight. I don't feel the need to go into detail of appearances, but this isn't someone I wanted making my food. And lucky me, that's who made it. I will point out, I am a germaphobe. I picked it up out of nowhere about two years ago and it's not fun!

I went into the Waffle House on Crums Lane on Sunday morning at 5:49. Another couple went in front of me and told us they have no tickets to write orders. (What is that? Get a piece of paper.) The cook took the order of the guy in front of me but did not take mine? What kind of stuff is that? So I am eating breakfast somewhere better.

We live in Gulfport, MS and visited the Waffle House on Camp and the Beach. It was Christmas morning. We entered and no one said, “Good morning”, “Merry Christmas”, or anything at all. I asked them what was wrong. They said they were tired; it had been a busy morning. What really ticked me off was that the manager came from the back and never spoke to anyone either. Then, someone in a shirt and tie (regional manager?) came from the back and he didn't speak either! When a white couple was leaving, the manager made it a point to speak to them, thank them, and offer them coupons. When we decided to leave, nothing - not a goodbye, thanks, or anything. Employees need retraining! Thanks for casting a dark cloud on my Christmas!

Racism - On Tuesday December 18th, 2012 at approximately 11:45pm, I and three other family members stopped in the Waffle House located at 405 Cherry Blossom Way in Georgetown, KY 40324. We entered and sat at two booths. We were talking among our selves for about ten minutes before I realized that we had not been approached by a waitress. I waited and watched for a few more minutes, and no one ever came our way. One female waitress began removing dishes from a nearby table but never said a word to us. We were offered no greeting, no menus, no water, not even eye contact. I plan to contact an attorney, so that they can see such behavior will not be tolerated in this day and age. I work on the road and usually love Waffle House. Perhaps I will soon own this one.

I have been a long time customer at store #524 located in Norcross, GA but in the last several months, this location has been a mess. I have been very dissatisfied with the management team there. There are two lady managers there and they are very disrespectful to the employees, especially the waitresses. As a customer, I don't want to sit and listen to anyone disrespect and downgrade no one else in front of me like these managers does. Who hires these type of people to ruin their businesses? They couldn't work for me if they were the last people on this earth. I would advise the Waffle House to review these managers and hire new ones or better yet, bring back the old ones. At least, they were respectful of the customers.

My husband and I sat down in the local Waffle House in Randleman to eat and the waitress was rude. She never returned to serve. We sat for ten minutes waiting and she looked at us and never took our order. I asked my husband if he would enjoy IHOP better. We did. We will not be back. Someone needs to teach the waitresses how to do their jobs and be nice.

They need to clean house in Clinton, MS. We had another nightmare experience tonight. Four booths of patrons, it took 30 minutes for the server to take the order. She brought my plate with grits dripping on the floor, no meat that I ordered 45 minutes after I ordered. Another 45 minutes, here she comes with my meat, raw on top, blood bubbles and finally my husband's food, they burned his meat. The couple by us had worse experience, also locals. Her plate was so cold after an hour wait (around 7pm CST) and her husband never got his meat. We were all furious, burned waffles and meat on my plate for dessert. We had to drive 45 minutes to the airport location for a decent Waffle House. She knew how to charge but a 20 minute line to pay (she was taking to-go orders). The cook was filthy, the floor where they were cooking had spilled food all over it and our table was dirty. We had to clean (had plenty of time).

Employment practices - I have worked for Waffle House for over ten years in 2 different states at more than 10 different stores. I was fired yesterday for walking out of a clinic I was sent to for treatment for an injury I sustained at work last week. The clinic was so rude and disrespectful. I left and went to the closest emergency room. I was treated by a doctor and paid the bill myself deciding not to bother with workman’s comp. It was just a pulled muscle.

Recurring Unprofessionalism and Poor Service - The Fulton Industrial location (at Camp Creek Pkwy) in Atlanta, GA has the most unprofessional staff I have ever encountered of any establishment ever. On this particular night, I called about 11pm (6-30-12) to try and place an order and was interrupted with a "Hold On" while speaking only to hear the phone drop and as I remained on hold for more than five minutes, I heard the voice of the young lady answered the phone continue to speak about things unrelated to Waffle House, her job duties, customers, etc.

This Waffle House's manager is very rude. Her name is Stephanie. I went in for an interview. There was me, a Mexican lady, ** lady, and an ** male. Now we were all waiting at the same time, but Stephanie only chose to talk and converse with the Mexican and white lady. She gave the Mexican and white lady applications, but left me and the ** gentleman sitting obsolete from the group. Then, she chose to obstruct the two ladies to the back collecting their social security cards and driver’s license. Still after that, she never conversed with me and the young gentleman. Instead of having us complete applications, she was doing other things and having conversations with employees when there were only two customers.

On 06-07-12, I visited the Waffle House on State Line Rd in South Haven MS at 5:45 a.m. I am a semi-regular customer there. When I came through the door, the ** male cook, **, says, "Hmm, she hasn't been in in a minute." ** female waitress, **, says, "Yeah, and her boyfriend ain't with her (laughing)." I proceeded to a booth near the restroom area, sat down and placed my regular order with ** female waitress, **. My regular order is always tap water, no ice w/ lemon wedge, hash browns, golden brown in a ring and whatever meal I choose at that time.

On 5/24/12, at around 3 am, a couple of co-workers and I ordered Original Angus Cheeseburger from the Waffle House on 18th Street South that opened up recently. We were very dissatisfied. The food was very dry and hard to swallow. We ended up discarding them. I ordered mine with no onions, but I got them anyway. That was a very bad experience for us.

My husband & I went into the Waffle House in Fultondale, AL to eat around 10 a.m. in the morning. There were only 2 other customers in there and 2 of them were already eating. We sat there for 10 minutes waiting. The 2 waitresses that were out there were standing there talking about them getting wrote up. And that if they were getting wrote up, the other waitress should too. We were about to walk out when one of the waitresses finally decided to wait on us. Then she only brought half of our meal out, and by the time she brought the other out, the rest of our meal was cold, and we could not even get a refill. We ate in there at least 3 to 4 times a week. That was the worst service we have ever gotten.

It's Saturday night at 3 am and my hubby and me decided to satisfy our midnight hunger and head to Waffle House in Mesquite, TX. No later than 5 minutes, a fight breaks out in front and the waitress was worried more about the fight outside than my order (first mistake). We ordered and the cook received the order off top and started to complain that there were no more waffles for the night. He refuses to clean the waffle machine again. Mind that we were hungry and didn't leave. My hubby ordered over easy eggs and he wanted to change to OM at the last minute. The cook starts to complain saying he will not do it and all we had to do was order OM the first time. We walked out. It just wasn't the service I was looking for, but I can say I will never return to that Waffle House and that's that. I didn't even mention the maintenance which was poor.

I went in Waffle House in Dallas, GA to eat as I haven't eaten all day. I ordered a steak, supposed to be 5 oz. Well, it was only like a strip of bacon. I went in hungry and left hungry. Someone needs to do something about it!

I used to work for Waffle House in 1998. I started working for them again in 2011. That's 13 years! You mean to tell me that when I was hired in 2011, with all my info on my application, W-2, hiring packet, that no one did their job when they hired me, and called corporate, and gave them my new info? It's Feb. 6, and I still don't have my W-2, so I can file my taxes. Feb. 6! I called Dee. She hung up on me, and so did Charlene, but her name tag says Emmie, cause she got complained on so much, so I had to go online, and get corporate number. I don't even work for you, and I can't get in touch with corporate. Why can't the manager who works for you do the same? I would like to file my taxes this year! Something needs to be done about this. This isn't the only thing they do, they never get your orders right. They don't have good customer service skills, and Charlene does shift change. She's the shift change manager, and steals cash every time she handles the money, to go buy drugs. I think you need to look into this, and maybe get trustworthy people to work for you, instead of lying losers!

We ordered. Thirty minutes later, they brought his foods out. About fifteen minutes after that, when they remembered mine was sitting there, they brought my cold food to me. He had to take my plate up there, to get cheese on it, like I originally ordered. Then, he had to take my cup up there, just to get me my refill. The only reason I stayed was, my baby was hungry, with me being pregnant. Then eventually, we had to ask them for our ticket, which was outrageously overpriced for cold nasty food, and no refills later. It made me so sick, I vomited. I felt like I should get my refund of $16.01 back, and never eat there again.

Me and my family stop by the Waffle House on Wilson RD in Columbus, Ohio for good night dinner and this is the same waffle house we always go to just because of the friendly service and quick great hot food. This night on 02/01/2012 our waitress was new and had only been with your company 8 days. She was great and friendly but your two cooks were too busy in their own conversation to listen to her calling out our order and never made half of it due to their conversation being more important than their jobs. So she had told him about half our order missing and it becomes the joke of the cooks! It took another 15 minutes to make one waffle, one Texas toast and one white toast.

I went to the location 185 Oxmoor Rd Homewood, Alabama on last Friday, yesterday and today and could not purchase food for my company valued at $200.00 or more for 13 people. The waitress and cooks told me the truck has not come in so I could not purchase carry out orders. I asked could they just put them on the plates and I would bring the plates back due to the fact I have been here 3 times already. I was rudely told no I couldn’t. I then asked do they have petty cash or do a cash out to purchase take out plates and was told no rudely again but with attitude. I think this is very bad business.

I was verbally abused by a waitress named Deb or Debbie. I felt threatened.

At 9:44, while dining at the restaurant, my wife noticed a rodent under the serving counters at the restaurant (Waffle House). She frantically yelled out, "There's a rat! A mouse." We motioned to the employees and received a nonchalant gesture as if the problem was already clear to them. Upon paying for our meal the waitress stated, "Yes, someone left the back door open and we've been trying to kill it all day.” This is very poor service and me and my wife is up under close medical observation. At the mere least, we should not have had to pay for our meal. If any rodent feces or DNA is found to have been consumed, we will file suit!

My daughter and myself and my four year old grandson, went to the Waffle House Friday night after work. There were 4 cooks (why) and only one waitress named Dee. They were using foul language and actually throwing things at each other and talking about each others private parts. I do not want my four year old grandson hearing this kind of talk when he is trying to enjoy his meal. Just so you know, the store number is 953.

No rating, not a choice. Wow, that's conceded. My fiance and I both got sick only moments after eating at Waffle House on James Campbell Blvd in Columbia, TN . We attempted several times to speak with a manager to notify them that there could possibly be food contamination. I had to call the manager's personal phone because he decided giving me a call back, apparently, was not important. The server we had played with his nose, the silverware was still dirty. Awful experience and non-caring management.

We originally arrived at Waffle House at 11:30 p.m. My friends and I wanted to sit down at a booth. The one we wanted had a dirty plate on it. We had to leave because I forgot my wallet. Thirty minutes later, we came back and the same dirty plate was still there. We decided to sit in the smaller booth by it. When we sat down, it took 10 minutes for someone to recognize us. We then immediately asked for our drinks and food. Immediately after asking, she asked Daniel 3 times what he wanted to eat.

My husband and I arrived at the above WH this evening, Sunday 12-11-11 at 06:30 pm. We walked in and sat in the first booth in the non-smoking section, glancing at our menu and having our server promptly coming with utensils and drink order. Immediately after having our beverage delivered, the cook starts berating this server in a very loud tone of voice, almost right in front of our booth, and continues to do so getting louder and louder! This cook was completely unprofessional and out of line to his co-worker and especially us the customer! If you have a new server (which he made it clear to all in the store that both servers were new) that requires explanation of requirements and needs of learning the menu, it should not be shouted out to them in front of the customer!

Cook wiping out nasty debris from under grill counter while cooking, pushing trash can to back, sticky menus, employees not clean looking, overall not wanting to be there. Just nasty. It's the location off I-40 at exit 364.

The food was cold and had trash and fingernails in it. Then the waitress said, if I did not like it she would spit on it to make it better. I told the manager that the waitress should be fired for what she said but the manager said that the waitress is the owner's sister so she cannot be fired.

I'm reading all these complaints and they are mostly about food. We visited Waffle House one night and it took about 35 minutes to get our food (I think I'm actually shorting it by a little bit), but that was not the worst part of the night. The particular Waffle House we visited had a structural problem and due to this, our new vehicle was damaged and the company does not feel the need to repair the problem or take responsibility. Right now, I'm seeking options to get this resolved.

This location deserves no rating, unless it's all negative. I'm a local customer. At breakfast, I ordered Country Ham plate with side of grits and coffee. The server took my order after I sat at my table for around 5 minutes. They were swatting flies. She was complaining about how hungry she was as she took my order. She called the order in right and then proceeded to sit down a booth down from me to eat her meal, totally ignoring me for most of my time while she took her time eating. I sat with an empty coffee cup while waiting for my meal.

My wife and I entered the store at around 8:45PM. We sat down in a booth and was waited on. I ordered hash browns and eggs over easy. During our wait, a waitress started to sweep the floor and swept the trash on the floor right past our booth. There were napkins, food and dirt which made us sick to see. This should have been done sooner as it did not have so much trash on the floor. I got my order, okay, but the hash browns were not brown and did not have the slight crisp on top. They were cold and looked like the cook just threw them on the grill for just a few seconds. I asked to cook them again and brown them on the top. When I got them again, my eggs were cold and the hash browns were so crisp they looked like potato chips. I told the manager I was not paying for my order and asked her for the store number, which she did not know. She had to ask a customer what the store number was. I then told her I was calling the corporate office to report the dirty floor and the fact that she did not know how to cook hash browns. She said go ahead, I do not care!

We went to the Waffle House in Jacksonville Florida on Ducal Road by the international airport,set down at the bar table and there was a roach crawling on the counter. I told the waiter and she just killed it and didn't say anything. That is the nastiest thing I saw in my entire life. They need to be shut down.

I am tired of seeing the same homeless man sleeping at the counter. He's dirty and it just looks bad for business.

My family and I ate at the Smyrna, DE on April 15 at about 4 a.m. this morning. I have always gotten good service at this location and other locations until tonight. While we ordered our food, the cook went to his car and spent time talking to a woman. When he returned, he went straight to the grill without washing his hands. When our food arrived, there were several mistakes made (wrong toast, missing onions on hash browns, and we had to ask later for my chili). We asked the server to simply fry us up the onions and bring them out instead of remaking the whole order. We had to ask the cook for refills and asked for my chili after I ate my meal. When we asked the server about the onions she loudly announced, “They’re coming alright!”

We had arrived around 3:30 maybe 3:40 and wanted to get breakfast. Other Kia team members were already there ordering breakfast. So there were 7 Kia witnesses to this act. We sat there for about 20 minutes and the waitress never came over to us to ask us if we want anything to drink or even take our order. A ** elderly gentleman walks in and she immediately goes over and assists him. I got her attention and asked her did she not see us, she lied and said no, this place is only so big.

One waitress came over to me before I could sit down and was very rude. I did not know this woman. Just because she was pregnant, still is no reason to be hateful to customer. If she was feeling bad, she should have stayed home. I decided to leave but another waitress got in my way and had a hard time convincing her. I did not have to stay and put up with such rude behavior. I will never set foot in any Waffle House restaurants again and I will share my story with more people, to warn them of maybe future experiences with that pregnant waitress. She should not be working with the public.

The weekend of November 4th 2010, my wife and I travelled through Roanoke in route to North Carolina. We decided to stay over in Roanoke at the Quality Inn on Franklin Road.

My wife and I have eaten at this WH for several years. Lately it has deteriorated in service and food qualty. Our table was sticky with flies and employees were sitting in booths smoking and talking on cellphones. Uniforms were dirty, employees dressed sloppy and overall sanitation is poor. It is always so cold that if you order eggs, they are cold before you can eat them. Our coffee gets cold before we can finish it. We observed other customers leaving because of the cold and overall filth.

On September 14, 2009, I went to the Waffle House on 800 11st South in Birmingham, AL. I was a regular customer, patronizing them at least twice every week. On this particular night, I came and when the waitress noticed me, one said to the other one "I know what she will order" because I order the same meal all the time. There was one gentleman before me and it was 8:00 at night. He paid for and received his "to go" meal. Afterwards, I told them my usual order. A few minutes later, three ** patrons walked in and gave their orders as well. At 8:15PM, the ** customers had received their food and began eating. I asked the waitress when would my food be ready and she said, "I thought you ordered water only." I left. Usually when I come to this particular Waffle House, they are very slow in service. This night, they just didn't service me at all. I was discriminated against because of my race.

My wife and I went in to eat on Monday the 8th. We haven't been to this Waffle House in over a year because of the poor food quality before. So we decided to give it another chance. To start off, the place was full of flies and we could not eat for them. When we got our food (we ordered the special), the waitress brought things out one at a time. The only thing that was warm on the plate was the eggs. The grits were hard and lumpy you couldn't even start to eat them. The toast was cold. The bacon was cold. We got up and went to pay. I asked the waitress if the manager was on duty; she said he is the cook. I told her our food was horrible; she said, “I'm sorry, have a nice day.” She would not let me speak to the manager. This meal cost $17.00 and it wasn't worth $.50. They have people in these places that just don't care. I promise you we will never go back to this Waffle House. I know at least 10 people in our neighborhood that has the same feelings we do.

My family visited this location on 05/25/08 around 4am & EVERYTHING was HORRIBLE!!! 1. There was no cherry syrup 2. There was no ranch dressing 3. There were 2 orders of hashbrowns (all the way) the chili had too much water...that made thehashbrowns mushy 4. The bacon was under cooked & when I asked for more bacon Carol (the waitress) had an attitude along w/the cook

I went to get something to eat and while I waited for my food I heard cook ask waitress band aid. When I got my food I was about to take a bite when I notice blood on my food. It was not just a few drops, there was a lot of blood on my waffle. I was in shock when this happened I left and called 1 800 number to complain on 4/28/08. I got no response after being told someone would call.

I ordered a pick up order to go waffle & hash brown, got to work ate the waffle getting ate some of the has brown and notice something black in it, I thought it may have been some food brunt from the grill, picked it up it was not food back something with clear & white paper stuck on it, by this time I was sick to even think about this.